Oaklands Health Centre

Meeting: Patient Participation Meeting

Date: 5th October 2016

Attendees: Tony, Dr Ward, Helen K, Michelle, Carol, Frank, Ian & Sheila

Minutes: Michelle Chair: Tony Clifton Actions Welcome

Apologies: Helen smith, Jane Hobson, Margaret Culshaw, Trevor Doherty, Carron Ellerton, Susan Newstead & Sally Deakin Minutes of last meeting – accepted as a true form

Dementia café Aug 11th – unsure how it was going to go. 34 attended carers count, cloverleaf, making spaces, help the aged September café was slightly less but worked better as everyone got to speak with someone if they wanted to. ? Admiral nurses Helen to find out tomorrow ? Homecare with regard admiral nurses To make more widely aware and homecare Other ideas longer term conditions such as neurology cafe MS etc To think about for the Carers coffee morning? future Elderly patients – no family? Help people to network and ensure longevity Feedback – check in machine Next Newsletter why do we Big screen, too much information ask questions on the How do the members feel about the questions on the check in machine screen? Michelle to action and Take the survey option to say no feedback for next meeting Econsult – This has been running for a couple of Feedback to the software months. You can request sick notes, medical reports company etc The questionnaire is a series of questions initially determining who you are and then a series of tick boxes and free text boxes. If you are emailing the surgery regarding a problem you need to click on a problem from the extensive list and then answer questions – for example if you click on back ache it will ask you questions about your symptoms relating to your back. If you click on headache it will ask you questions relating to headaches. When running efficiently this software can reduce phonecalls by 10/15% – although it does generate a higher level of consultations, but these are more time efficient appointments as we have the background information. It was asked if we could have larger font & also a change of font colour as coloured font on white background is a problem for some people. We receive the most econsults between 22.00 – 12.00 at night and they are mostly female Issues raised by PPG: email address - we don’t respond to emails If someone was trying to find information out about a person and filled out the questionnaire out pretending to be someone else – we could not prevent this but we only disclose information to the patient. CQC – Care Quality Commission – our visit is 20th October 2016 1 or 2 members patient perspective Posters will be put up with regard to the CQC visit as patients may be asked what they think of our service. Slaithwaites CQC inspection is 3rd November 2016 The CQC would like PPG members to attend early on ?? Tony, Frank, Ian & in the day. possibly Sheila to let me Inspector & GP advisor (retired/part-time) 9.15 – know if they are able to 5/5.30 attend Boiler – flue can’t be moved having a deflector and 2 new boilers – landlord covering cost AOB Telephone crackling – Maybe 1 specific line as receptionist complain occasionally we will keep an eye on this West Yorkshire Police Tony informed us about a new project Athena a way to communicate in an emergency static photo, video via GPS to find exact location Not live yet – central body – apps available on google and apple Carers Count – coming to an end at the end of this year. Carers Champion meeting soon to find more information Next Meeting Monday 9th January 7pm at Oaklands Health Centre