Tentative Weekly Outline

TENTATIVE WEEKLY OUTLINE MGT 170 INT BUSINESS COMMUNICATIONS

Required: Please visit the WTC lab (check their hours) during their open lab hours and watch the “Ms. Interview” DVD (75 minutes) (retrieve from the lab assistant, bring your own headphones) which will prepare you for your mock interview by no later than January 27th. Additionally, please view the “Killer Presentations” DVD (90 minutes) (retrieve from the lab assistant) which will prepare you for your verbal presentation by no later than February 17th. These DVD’s are available in the lab to save you the expense of having to purchase over two hundred dollars in additional course materials.

Note: Your course requires a webcam to complete the Mock Interview assignment and the Verbal Presentation assignment. You will need to establish a free Gmail Account to be able to login to YouTube to record and upload your video. For assistance with establishing a YouTube account, visit http://www.youtube.com/yt/about/getting-started.html

WEEK 1

Jan 9 Visit www.professorgardner.com/welcome170.pdf

 Print and review the orientation information carefully

Explore the course website at www.professorgardner.com

 Bookmark this page!

Explore the RVC EAGLE class area at http://rvceagle.instructure.com

 Login and post a short bio to the Biz Com Discussion Board on RVC EAGLE. Due by 8:00 a.m. January 13th

 You are required to post AND reply at least once weekly to the Biz Com Discussion board—your bio counts as your first posting. Content of postings is your choice but keep it clean and professional. The purpose of this area is to facilitate communication among students enrolled in the course.

Jan 11 Topic: Cover Letters

 Required: Review Lecture Notes Set F Slides #1-20

 Required: Download and review Supplemental Activity #1F “Cover Letter/Resume Packet” from the course website. References will be made to this document in your lecture notes and the lecture podcast. Note: All Supplemental activities are located on the course website www.professorgardner.com under the category Supplemental Activities.  Required: Submit Supplemental Activity #2F “Cover Letter Assignment” as a Microsoft Word document to the Cover Letter Dropbox in EAGLE by 8:00 a.m. January 27th

 Required: Submit your Job Description AND T account (scan this document if you hand draw) as a Microsoft Word file, pdf, jpg, or bmp format to the Job Description & T Account DropBox in EAGLE by 8:00 a.m. January 27th

 Optional: Read Chapter 15 on Resumes/Cover Letters/Interviewing

Jan 13 Topic: Resumes

 Required: Download and review Supplemental Activity #1F “Cover Letter/Resume Packet.” References will be made to this document in your lecture notes and the lecture podcast.

 Required: Watch the Resume Podcast located on the course website under Lecture Podcasts

 Required: Submit Supplemental Activity #3F “Resume Assignment” as a Microsoft Word document to the Resume Dropbox in EAGLE by 8:00 a.m. January 27th

 Optional: Read Chapter 16 on Resumes/Cover Letters/Interviewing

WEEK 2

Jan 16 HOLIDAY

Jan 18 Topic: Interviewing

 Required: Retrieve the DVD entitled “Ms. Interview” from the lab assistant in the WTC (bring your headphones) to learn how to answer some of the most commonly asked interview questions. This DVD is in the lab to help you save the expense of having to purchase course materials. This video will help prepare you for your upcoming mock interview. View the video by no later than January 27th

 Required: Submit Supplemental Activity #4F “Online Interview Assignment” as a YouTube URL (website) location to the Mock Interview Dropbox in EAGLE by 8:00 a.m. January 30th Jan 20 Topic: Various Business Communication Topics

 Required: Review Lecture Notes Set A slides # 1-63

 Optional: Read Chapters 1-3 in your text

WEEK 3

Jan 23 Topic: Communicating Empathetically

 Required: Review Lecture Notes Set B slides #1-2

 Note: Supplemental Activity #1B will not be submitted—just for practice.

 Required: Submit Supplemental Activity #2B “Applied Practice Part I” to the Applied Practices DropBox in EAGLE by 8:00 a.m. January 30th

 Required: Submit Supplemental Activity #3B “Applied Practice Part II” to the Applied Practices DropBox in EAGLE by 8:00 a.m. January 30th

Jan 25 Topic: Communicating Empathetically

 Required: Submit Supplemental Activity #4B “Applied Practice Part III” to the Applied Practices DropBox in EAGLE by 8:00 a.m. January 30th

 Required: E-mail a request using RVC EAGLE for the password to Solutions File after completing ALL Applied Practices

Jan 27 Topic: Study Day WEEK 4

Jan 30 Topic: Examination

 Required: Take Content Exam over Set A & B Lecture Notes Available 01/30/17 8:00 a.m. through 02/02/17 8:00 a.m.  Login at http://rvceagle.instructure.com  Allot up to 80 minutes to complete exam.

Feb 1 Topic: Verbal Presentation Skills

 Required: Review Lecture Notes Set G slides #1-48

 Required: Retrieve the DVD entitled “Killer Presentations” from the lab assistant in the WTC (bring your headphones) to learn how to develop and deliver an effective presentation. This DVD is in the lab to help you save the expense of having to purchase course materials. This video will help prepare you for your upcoming presentation. Please review by no later than February 17th

 Required: Complete the “Presentations Quiz” in EAGLE over the video “Killer Presentations” by no later than 8:00 a.m. February 20th

 Required: Review Supplemental Activity #1G “Presentation Requirements” and submit the YouTube URL (website) location to the Verbal Presentation Dropbox in EAGLE and the Research Summary as a Microsoft Word file to the Research Summary Dropbox in EAGLE and your PowerPoint slides to the PowerPoint Slides Dropbox by 8:00 a.m. February 20th

Feb 3 Topic: Good News Letters

 Required: Review Lecture Notes Set C slides # 1-5

 Required: Supplemental Activity # 1C “Letter Format” assignment due by 8:00 a.m. February 6th

 Required: Supplemental Activity #2C “Memo Format” assignment due by 8:00 a.m. February 6th

 Optional: Read Chapter 8 in your text WEEK 5

Important Note: When keying your letters use Scenario #2 this term

 Required: Review Lecture Notes Set C slides # 6-28

 Required: Supplemental Activity #3C “Routine Claim” to be shared with team members in RVC Google Docs by 8:00 a.m. February 10th

 Required: Supplemental Activity #4C “Routine Adjustment” to be shared with team members in RVC Google Docs by 8:00 a.m. February 10th

 Optional: Read Chapter 8 in your text

 Required: Review Lecture Notes Set C slides #29-47

 Required: Supplemental Activity #5C “Acknowledgment” to be shared with team members in RVC Google Docs by 8:00 a.m. February 10th

 Required: Supplemental Activity #6C “Credit Approval” to be shared with team members in RVC Google Docs by 8:00 a.m. February 10th

 Optional: Read Chapter 8 in your text

Feb 10 Topic: Peer Review Day

WEEK 6

Feb 15 Topic: Bad News Letters

 Required: Review Lecture Notes Set D slides # 1-36

 Required: Supplemental Activity #1D “Claim Denial” to be shared with team members in RVC Google Docs by 8:00 a.m. February 20th

 Required: Supplemental Activity #2D “Credit Denial” to be shared with team members in RVC Google Docs by 8:00 a.m. February 20th

 Optional: Read Chapter 9 in your text Feb 17 Topic: Bad News Letters

 Required: Review Lecture Notes Set D slides # 37-50

 Required: Supplemental Activity #3D “Order Refusal” to be shared with team members in RVC Google Docs by 8:00 a.m. February 20th

 Required: Supplemental Activity #4D “Favor/Request Refusal" to be shared with team members in RVC Google Docs by 8:00 a.m. February 20th

 Optional: Reach Chapter 9 in your textbook

WEEK 7

Feb 24 Topic: Persuasive Letters

 Required: Review Lecture Notes Set E slides #1-35

 Required: Supplemental Activity #1E “Sales Letter” to be shared with team members in RVC Google Docs by 8:00 a.m. February 28th

 Required: Supplemental Activity #2E “Persuasive Claim” to be shared with team members in RVC Google Docs by 8:00 a.m. February 28th

 Optional: Read Chapter 10 in your textbook

WEEK 8

Feb 27 Topic: Persuasive Letters

 Required: Review Lecture Notes Set E slides #1-35

 Required: Supplemental Activity #3E “Persuasive Request” to be shared with team members in RVC Google Docs by 8:00 a.m. February 28th

 Required: Take the Post-Assessment Quiz in RVC EAGLE Available 02/27/17 8:00 a.m. through 03/02/17 8:00 a.m.   Optional: Read Chapter 10 in your textbook

Feb 28 Topic: Peer Review Day March 1 Topic: Finalize Letters  You will be instructed to share 3 letters with the instructor for grading—one good news letter, one bad news letter, and one persuasive letter. Once you know which letters I’ve randomly selected, you will share those documents with the instructor by 8:00 a.m. March 2 nd . Instructions for sharing with the instructor will be provided. Submissions after this deadline will not be accepted for credit.

March 2 Topic: Instructor Grades Letters

March 3 Topic: Instructor Grades Letters

Major Points Possible Cover Letter 25 points Resume 25 points Mock Interview 50 points Applied Practice Part I-III 30 points Sample Letter/Memo Format 10 points Weekly Postings (3 points per week) 24 points Content Exam 80 points Letter Exam 80 points Post-Assessment Quiz 20 points Presentations Quiz 15 points Research Summary 30 points PowerPoint Slides 10 points Verbal Presentation 60 points Note: This is NOT a comprehensive list—instructor reserves right to add additional weighted assignments throughout the academic term.