Accomplishments & Skills

Lorri Benyaker 354 Indian Lane Boyertown, PA 19512 [email protected] (610) 310 - 7784

Areas of Expertise As a lead resource with over 20 years of experience in the Quality Assurance of software and POS products my technical expertise’s has been leveraged in a myriad Testing Skill Set: of ways. I have been the primary resource for the testing and installation of tiered . White Box products, establishing SDLC and QA best practices, evaluation of outsourced QA . Black Box / Functional practices as well as establishing and supporting various types of testing . Regression, Usability environments. I have also done instruction on tool use as well as given instruction to . System, Integration, BA’s on the identification of correct coding and implementation requirements. UAT Detailed experience in each of the various phases of the SDLC and delivery process . Implementation, of software products allow me to identify areas of possible impact and non-strategic Negative conformity as well as the identification and streamlining of duplicate efforts within . Performance an organization. I have also have been involved in Business Impact Analysis (BIA), . Automated the creation of Business Continuity Plans (BCP) as well as subsequent strategic planning and re-engineering of business and testing processes and have been a key . Disaster resource in the creation of both detailed design and technical architecture . IVR Validation documentation while still maintaining enjoyment of hands-on testing work. . Trouble shooting and problem identification Relevant Project Experience: Juniper / Barclays Bank of Delaware; Wilmington, DE Tools: . ATF, Microsoft Test (1/2/2006 - Present) . Junit, Test Complete Sr. Lead in QA Manual Testing & Automation / Director of Automation . WinRunner 4.0 - Lead testing resource of various multi-tier applications. Responsible for Current the creation of test strategies, test cases, validation and metrics. . QTP – 7.0 - Current Developed a corporate Automation framework which required cross- . TestDirector / Quality organizational testing processes to be identified and unified under one Center 5.0 – 9.2 testing effort. Evaluated and implemented tools for both automation and . ASE Quality Center manual test processes resulting in the implementation of Quality Center . Empirix’s Hammer (IVR) 9.0 within the organization. Some of my successes were: . Mercury Business Component  Automated testing of various landing and “terms and condition” pages . PVCS Tracker & Various allowing manual resources to focus their efforts in other areas. Reduced other Defect Tracking run time from 14 days manual to 36hrs automated. Tools . CVS, MS Visual Source  Standardized of QA process templates and performed Test case content & Safe execution audits. . Paradox, Doors, MS  Validated checks for cross-site scripting allowing our 3-Tier site to meet Info Office Suite Security requirements.  Identified duplicate efforts within three organizations that were eliminated Tech Writing Skill Set: through automation. All organizations were able to refocus their resources . Test strategies on increasing breadth and depth of functional regression suites. . Test cases & matrixes . Detailed Design  Vendor negotiations that resulted in over $393K savings in a two-year Specification period. . Detailed Functional  Automated a correspondence migration that eliminated the need to hire 3 Specs data resources for a 3 month period (~$57K), reduced the regression . Requirements timeframe by a month and additionally increased the number of functional Document regression runs that were able to be performed in this reduced timeframe . Implementation Plan from 2 to 13. . User Documentation . Technical templates  Automated of 97% of the VRU system resulting in the ability to perform a and dynamic process full regression within the QA timeframe utilizing the Hammer product. sites  Automated the core functional regression of a customer website product via . SDLC object oriented framework. A regression suite that has required minimum . Automation and automation support in over 14 months. Performance frameworks and  Supporting corporate SDLC through custom created processes within the strategies Mercury Interactive Quality Center workflow facility.

of 4 Lorri Benyaker 354 Indian Lane Boyertown, PA 19512 [email protected] (610) 310 - 7784

Primary resource responsible for performing quality audits or instruction Technical Skill Set: for internal teams concerning the use of internal tools. This includes the . Strategic Tool auditing of use of the Mercury Interactive product line, evaluation and evaluation & implementation of work enhancing tools and utilities. implementation . MS SQL Server 6.0 – 2000 . RDBMS design & performance evaluation . MS Windows Server troubleshooting & Support SEI Investments; Oaks, PA (1999 – 12/31/2006) . Design and Senior Quality Assurance Functional Testing / QA Strategy / Automation implementation of testing environments Consultant geared for single or Primary manual testing resource for various products. Performed impact shared purposes. analysis, created test strategy and cases and ran the tests, all ahead of schedule. Lead defect review meetings and resolution with root cause follow-ups. Created risk SDLC Experience: analysis reports and verified exit criteria. . Waterfall . Agile Developed and implemented a QA methodology which included QA strategy . Agile w/ SCRUM development, test procedure, use case, and performance strategy . TDD templates that provided the teams a standard formatted template . FDD containing industry standard tests methods. The creation of instructional . Various adhoc methods templates provided the users a detailed view of the level of testing coverage expected through the use of sample data while simultaneously providing a single look and feel. In addition, the templates reduced the overall amount of Technical Education: documentation required. . MS SQL Server Support 6.0, 6.5, 2000 . MS SQL Administration Primary resource responsible for performing quality audits or instruction 6.5, 2000 for internal teams, third party vendors, and creation of proper testing and . RDBM Design & validation standards, tools, and methodology to be employed. This position Implementation included auditing in-house quality levels, identifying redundancy, and creation of . MacroMedia disaster recovery plans for in house tools being utilized. Senior resource DreamWeaver MX responsible for guiding new application teams or individual resources ramping up on . MS Front Page the internal methodologies, products, and defect control processes to be utilized . MS Project, MS Access within the company. . Mercury Interactive  Performed both off and on site audit of third party vendors and consulting Advanced WR corporations for proper testing and validation standards. . Mercury Interactive Test Director and  Responsible for product evaluation of automation testing, performance, and Business Component software control tools. . MS NT Server  Responsible for the installation, maintenance, and support the Mercury Administration Interactive’s QTP, WinRunner, TestDirector, and LoadRunner products, as well as . Hammer Automation Merant’s PVCS Tracker product for over 250 users both onsite and off shore. . Network Design &  Created the Standard Operating Procedures (SOPs) for the daily use of these Protocols products.  Performed in-house education and consulting on QA process, remediation, Professional Education: requirements clarification . Effective Persuasion  Created business continuity plans (BCP) for the various tools and testing . Public Speaking environments under my support . Presentation and Delivery Performed various performance tests (PE) on both desktop and web . Managing the Difficult applications in order to validate current/future financial application Situations potential bottlenecks as well as validating vendors could meet their . Project Management contractual requirements. Testing during this phase included the development . Evaluation & Feedback of the performance test strategies, performing the testing, analysis and

of Employees recommendation. Used Mercury Interactive’s LoadRunner and other tools. . PC in the 21st Century . Women in Industry  Performed a 6-month effort that identified various deficiencies within a third . The Technical Resource party Portfolio management and accounting system and its ability to meet its contractual requirements. Suggestions made concerning performance Project Experience: corrections were later implemented into their product. . Automation Framework  Isolated various bottlenecks in an accounting management application, which & Implementation would have prevented the system from placing client requests. This testing . Requirement resulted in the re-indexing of the backend database that allowed the application Definition / Clarification to be delivered on time with increased performance and stability. . Quality Engineering & Impact Analysis Led an initiative to create independent QA and performance test environments that were leveraged throughout the corporation. The . Testing Environment Design & Support Additional responsibilities include setting up the scheduling processes and support . Business Continuity procedures associated with these environments. Planning . Disaster Recovery Planning McNeil Pharmaceutical, NJ (2003) . Business Process Re- Senior Quality Assurance / Performance Consultant Engineering Was requested to participate in a Performance Test for 3-5 weeks on site . Manager onsite & off- shore resources however, after discussions with the client I was able to instruct them how to meet their regulatory obligations by using in-house resources. Client requested my services as a remote resource available to them over via phone during Industries: the testing. . Healthcare . Financial Services  Developed in conjunction with onsite resource a performance test of a third party . Investment / Banking product to be implemented at this subsidiary. The application’s performance test . Point of Sale Product was completed and meets with regulations while remote consulting minimized . Service Providers client costs.  Reduced consulting fees from $50,000 to $1,200 Johnson & Johnson; New Brunswick, NJ (2001 - 2002) Senior Quality Assurance / BIA Consultant

 Reviewed existing and document suggestions in order to insure current defect tracking and SOP’s would meet with FDA and 21 CFR Part 11 requirements.  Developed Standard Operating Procedures (SOPs) for Mercury Interactive’s TestDirector and WinRunner products.  Created IQ, OQ, and PQ protocols as needed by the application under test.  Performed Business Impact Analysis (BIA) recommended BCP remediation for the automation testing tools used off shore. Comcast Cellular; King of Prussia, PA (1998 - 1999) Senior QA Engineer II  Created and executed tests for client/server and web-based applications  Created various process improvement and central storage strategies  Evaluated Mercury Interactive WinRunner, WebTest, and Test Director  Automation of various regression tests utilizing the Mercury Interactive utilities  Created the test strategy and performed the testing of the on-line phone interaction system.  Reviewed the continuity/recovery program for the department of and delivered remediation recommendation. Shared Medical Systems (SMS); Malvern, PA (1988 - 1998) Senior QA Analyst / Asst Dir of QA

 Responsible for the creation and maintenance of the first corporate

isolated Client Server QA lab utilized by the various PC development areas within SMS – Independent Verification and Validation (IVV) lab. - Responsible for the setup of workstations emulating a client’s environment relating to hardware, third party software, and interfaces. - Created and maintained the hardware inventory system, which allowed for scheduling of the environment as well as monitoring hardware warranty information. - Responsible for the LAN Administration of over 35 servers. - Created and implemented Installation and Implementation standard test plans for over 35 products coming through the System Test phase - Performed budget estimation, requisitions, and reduction for the lab & its software amounting to $900,000 per year

 Led of a three person team responsible for the creation of a corporate wide automated testing competency center for SMS and overseeing it through its check points and implementation. This included being the primary provider of automated testing: troubleshooting, installations, and education services as well as handling the software upgrades. - Responsible for Beta participation in various 3rd party applications including SoftBridge’s Automated Testing Facilities (ATF) product - Performed functional, regression, system, installation, and implementation testing of various medical software programs required to meet FDA guidelines. - Quality Validation specialist for over 42 applications that were assigned to the QA and Testing Team (QA&TT) for final validation - Oversight of the defect tracking system and the SDLC governance audit points stored within the system.

Accomplishments & Skills:  System Development Life Cycle (SDLC) Methodology

 Creation and support of a corporate testing facility utilized to validate the installation, implementation and functional testing of over 1,000 requests in a two-year period.

 Creation and successful implementation of leading edge automation practices that allowed functional regression to take place in less than 25% of the manual regression time.

Education Background: Micro-Computer / Micro-Processing (MCMP) Engineering degree from Penn State University Starting Dual-BS in Business specializing in E-Commerce as well as Green & Renewable Resources