Follow-Up Survey Summary and Data FY 2012-13 Cycle 14

Independent Monitoring for Quality (IM4Q) Vision for EQuality, 718 Arch Street, 6N Philadelphia, PA 19106

Follow-up Survey Summary and Data FY 2012-13 – Cycle 14

Follow-up Survey Data Summary, Cycle 14 October 14, 2013

1 A pool of 565 individuals for whom IM4Q had both a completed EDE for FY2012-13 Cycle 14 and one or more considerations with Supports Coordinator responses was generated to complete the follow-up survey. A goal was set to contact 10% of this pool for a follow-up survey. Respondents ranged from residents in community homes to those in family residences to those in nursing homes. Out of the pool of 565, a representative subset of 150 potential interviewees was generated. A total of 56 individuals (or their representatives) were surveyed regarding a total of 90 considerations. Follow-up surveys were conducted via phone and in person between September 3-25, 2013.

Reporting, Action, and Satisfaction:

After sharing the consideration and response with the interviewee, they were informed that “this consideration was listed by the interviewer as a concern”. Interviewees were then asked, “Do you remember telling us this during the IM4Q interview?” 75 considerations (83%) were reported by interviewees as they “remembered telling us (team) about this concern”.

Interviewees were then asked, “Did your Supports Coordinator discuss this issue with you after the IM4Q interview?” Respondents stated that of the 90 considerations surveyed, 77 (86%) were reported as being discussed with their Supports Coordinator after the consideration was entered by the IM4Q team.

Interviewees were then asked, “Has any action been taken to address this consideration?” Respondents stated that of the 90 considerations surveyed, 67 considerations (75%) were reported by interviewees that action had been taken to resolve or address the reported issue.

Interviewees were then asked, “Did you get what you wanted?” Respondents stated that of the 90 considerations surveyed, 74 considerations (82%) were reported by interviewees as they “have gotten what they wanted” from the actions and outcomes regarding the original issue reported by the IM4Q team as a consideration.

Interviewees were then asked, “How happy are you with the action taken to address this consideration?” Interviewees were asked about the satisfaction of the outcomes for each individual consideration reported and addressed. This question was answered on a 1-10 scale, with 1 representing Very Unhappy and 10 representing Very Happy.

2 Living Arrangement Overview: The 56 respondents live in 9 different living arrangements.

Considerations Overview: The 56 respondents were asked about 90 considerations in total. The considerations that were addressed in the follow-up came from 11 different consideration theme categories.

3 56 respondents, 90 considerations: Hierarchy of themes in the Cycle 14 Follow-up Survey

Independent Monitoring for Quality (Im4Q) ID:##### FOllOW-UP SURVEY for FY 2012-2013 Cycle 14

Considerations 1 Consideration Theme: Service System Source: Individual XXXXXXXXX has been receiving bills in the mail that she would like help settling. Could the SC support her in dealing with this financial issue? SC Response: MET WITH XXXXXXXXX IN HER HOME TO REVIEW ANY RECEIVED BILLS. XXXXXXXXX CONFIRMED THAT SHE RECEIVED ASSISTANCE IN READING AND SUBMITTED THE BILLS. THERE WERE NO ADDITIONAL MAILINGS OR BILLS TO BE RESOLVED. A. This consideration was listed by the interviewer as a concern. Do you remember telling us this? YES NO ?

B. Do you remember telling us this during the IM4Q interview? YES NO ?

If "YES," is this still a concern for you? YES NO ?

C. Did your Supports Coordinator discuss this issue with you after the IM4Q interview? YES NO ? D. Has any action been taken to address this consideration? YES NO ? If "YES,"please describe the action taken: ______4 E. How happy are you with the action taken to address this consideration? 1 2 3 4 5 6 7 8 9 10 Very Unhappy In-between Very Happy

F. Did you get what you wanted (is "the loop closed") ? YES NO ?

G. what else would you like to tell us about this consideration?? ______

2 Consideration Theme: Personal Rights, Competence Enhancement and Growth Source: Individual When we spoke about emergency preparedness, XXXXXXXXX mentioned that she borrowed a flashlight during Hurricane Sandy, but does not have her own. Can she be assisted to acquire emergency kit supplies? SC Response: COORDINATED EMERGENCY PREPAREDNESS RESOURCES AND SUPPLY KIT NEEDS FROM FEMA, DPW DISASTER SUPPLY LIST AND READY.PA INFORMATION. XXXXXXXXX NOW HAS A FLASHLIGHT AND OTHER EMERGENCY SUPPLIES. A. This consideration was listed by the interviewer as a concern. Do you remember telling us this? YES NO ? B. Do you remember telling us this during the IM4Q interview? YES NO ? If "YES," is this still a concern for you? YES NO ? C. Did your Supports Coordinator discuss this issue with you after the IM4Q interview? YES NO ? D. Has any action been taken to address this consideration? YES NO ? If "YES,"please describe the action taken: ______E. How happy are you with the action taken to address this consideration? 1 2 3 4 5 6 7 8 9 10 Very Unhappy In-between Very Happy F. Did you get what you wanted (is "the loop closed") ? YES NO ? G. what else would you like to tell us about this consideration?? ______

Who filled out the survey? (Circle one letter, a, b, c or d): a. XXXXXXXXX alone b. XXXXXXXXX with help from a relative c. XXXXXXXXX with help from staff or Lifesharing Provider d. Relative of individual alone e. Staff member or Lifesharing Provider alone Relative's information: Address/Phone of Relative listed here, if any Total # of Considerations for this individual: 2 Vision for EQuality, 718 Arch St; 6 North, Phila, PA 19106