New Horizons Courseware Outlines s5

COURSE OUTLINE IT TRAINING

ITIL Foundation v3.0 and Exam Duration: 3 days

Overview: Key Topics Learn about the international § The history and philosophy of ITIL® and standard for IT Service IT Service Management Management (ITSM) and earn § Understanding services and the business an internationally recognised context of IT ITIL® Foundation Certificate § Process theory and development in 3 days! This course is § Key Definitions and Terminology of the ITIL® model specifically designed for § The IT Service Lifecycle Model – covering anyone working in IT wanting the principles, activities, models and to gain knowledge in IT goals of each of the five stages in the Service Management best Lifecycle Model and the Processes related practice. Our ITIL® training to these stages teaches essentials of IT Infrastructure Library (ITIL®) and helps you to understand Module 1: Service Strategy how your organisation can § Service Portfolio Management benefit significantly by § Demand Management applying the ITIL principles to § Financial Management your work environment. Important Note: ITIL® Fundamentals Foundation Module 2: Service Design Certification Training Course pricing includes the ITIL® § Service Level Management Foundation Certificate Exam § Service Catalogue Management at the end of the 3rd day of § Availability Management the course. § Information Security Management Some consolidation work will § Supplier Management be required by candidates in § Capacity Management the evenings, two hours § IT Service Continuity Management should be allowed for this on day one and day two. Module 3: Service Transition Pre-requisites: § Change Management § Service Asset and Configuration There are no pre-requisites Management for this ITIL training course, § Release and Deployment Management however it is assumed that course participants are working or have worked in an Module 4: Service Operation IT Service environment or equivalent. This course is a § Incident Management pre-requisite for the § Event Management Practitioners Certificates and § Request Fulfillment the Managers Certificate in IT § Problem Management Service Management. § Access Management

At Course Completion: Module 5: Continual Service Improvement After completing this ITIL training course, students will § The interaction between these lifecycles, understand the concepts of processes and also other IT management how to manage and deliver an models IT Service which is tailored to § The technology implications of ITIL® and selecting appropriate software. meet the needs of the § Advice, recommendations and discussion business, using best practice on how to make use of ITIL® and how to as a guide. This will be apply it in an organisation. achieved by developing an understanding of how all of the departments and sections within the IT organisation, work together to deliver the service. This includes activities such as Change Management, Availability Management and Root Cause Analysis.

CODE:3.0-0-NHAITILV3

 1300 794 006  [email protected]  www.nhaustralia.com.au