The Robert H. Smith School of Business

Welcome to The Robert H. Smith School of Business

Overview

The Office of Smith IT supports the academic, administrative, and research computing needs of our students, faculty and staff. Our organization focuses on these core competencies:

User Support Services – provides general computing and audio visual support services for hardware/software troubleshooting and repair, new computers, printers, mobile device support, and assistance with classroom AV equipment setup, troubleshoot and repair.

Enterprise Infrastructure – provides network and server administration, support for desktop imaging, file/print services, smith apps (remote access to applications), enterprise application development, messaging and collaboration, and research computing.

Instructional Technology – provides training and support services for instructional related technologies such as Canvas, Panopto, Turning Point, Camtasia, WebEx, Adobe Connect.

Our IT support desk and general offices are located in 3520 Van Munching Hall. You can reach our support technicians by calling 301-405-2269 or by emailing [email protected]. General office hours are M-F, 8:30am - 5pm. Extended phone and classroom support is available until 10pm when classes are in session. Please check our website for more details on how to contact us: http://it.rhsmith.umd.edu/who-call

When you arrive:

Standard Office Computer Setup

A standard computer (Dell Latitude E6440 laptop with docking station and 24" monitor or Dell Optiplex 7010 Tower and 24” monitor) has been installed in your office and configured with general productivity applications such as MS Office Suite, Adobe Reader, Internet Explorer, Firefox, and Forefront antivirus software. A shared color printer\copier\scanner is available in your suite. This is your default printer. Additional hardware\software needs can be requested during your initial office visit with our IT representative or by emailing [email protected]. To gain access to your office computer, use your University Directory login.

User Accounts

Granting access to general computing devices, such as your office computer, or enterprise applications, such as your email, and various campus systems requires an account ID and password.

University Directory ID

Most campus and Smith school systems require authentication using the University Directory ID. Once you are active in the payroll system, you will be able to set your account ID and password. You may use this id/password combination to access your office computer, network files, email\collaboration tools, and other campus applications such as PHR timesheets, ARES applications and ELMS.  First-time users may use this page to locate their Directory ID and set their University Directory Password and set Security Questions: https://directory.umd.edu/password?new_user.  Users who know their existing University Directory Password may use this page to change their Directory Password: password.umd.edu.  To learn more about the University Directory ID\Password, go to: http://www.it.umd.edu/password/

Active Directory File Storage

This account allows users to access the Smith School file server which includes any computer located in offices, classrooms, conference rooms or computer labs. Each user receives network space (designated as the K: drive on your computer) for storing school related documents. Storage quotas and access to other shared folders are determined by your role in the Business School. This account is also used for printing. You must be logged in in order to print to the network printers in VMH. Permission to AD is granted via the University Directory ID\password combination.

Smith School Email (Smoogle)

Your @rhsmith.umd.edu email address is an official communication mechanism for the Business School provided via Google Enterprise Apps and supported by the Office of Smith IT. Smoogle accounts are automatically created for all Smith faculty, staff, PhD and graduate students. Features include a Smith School contact directory, integrated calendars, groups, instant messaging, video chat and file storage capabilities called Drive. You have 25 GB of free storage to share between Google Drive and Gmail. Access your Smoogle account anywhere, from any computer, or browser.  To get started using Smoogle, go to: http://smoogle.rhsmith.umd.edu and enter your University Directory ID to login.  For more information about setting up your Smoogle account preferences, visit the Smoogle Learning Center: https://sites.google.com/a/rhsmith.umd.edu/help/  Be sure to create an appropriate signature block: https://sites.google.com/a/rhsmith.umd.edu/help/gmail/signature-block  Learn how to manage your contacts and groups: https://sites.google.com/a/rhsmith.umd.edu/tldr/smoogle-contacts  Learn how to store files using Google Drive: https://sites.google.com/a/rhsmith.umd.edu/help/drive

Smith Apps

Smith Apps is a Citrix XenApp tool that allows Smith students, faculty, and staff to access unique applications that are normally only available in Van Munching Hall computer labs. These applications are delivered to any computer with Internet access that has the Citrix client installed. The goal of SmithApps is to provide the Smith community an off-campus solution to access on-campus services and applications so that the community can do their work, research, and studies anywhere that has Internet access. It also provides Mac users a way to use Windows-only applications (such as Visio or MS Project) on their Mac. Behind the scenes, when using SmithApps a server in Van Munching Hall will launch your program and send the display of the running program over the Internet to your local computer. Even though the program is running remotely, you will still be able use local disks and printers. Permission to Smith Apps is granted via your University Directory ID. For more information about Smith Apps, go to: http://it.rhsmith.umd.edu/smithapps

Research and Survey Tools

Gartner Research Portal: http://gartner.rhsmith.umd.edu VBIC (Virtual Business Information Center): http://vbic.umd.edu Qualtrics Survey tool: http://it.rhsmith.umd.edu/other-tools Other helpful links: To request IT support for special events, please complete the appropriate online request form: http://it.rhsmith.umd.edu/online-forms Reservations for conference rooms and classrooms are handled by Smith Operations via [email protected].