Wegmans Orders Placements Procedures

Wegmans orders Placements Procedures

Orders, Invoices, and Order Conversion

Day to day Wegmans Contact: Sales Representatives BDA

Wegmans Order Entry: BDA, Customer Care and Key Account Coordinator Ruth Quinonez. Cell 416- 689 9095 Fax: 905- 731 8116 Off: 905- 731 8097 [email protected]

BDA Sales Support: Kara Henneberry-Bush Cell: 716- 400 2681 Office: 716- 980 6160 Fax:917- 591-87 69 [email protected]

Warehouse distribution: Sam-Son warehouse 203 Eggert Road Buffalo, NY

Platinum Naturals Invoices Logistic

BDA Sales Representatives

Rogers Sands Cell (718)594-7799 [email protected].

Renee Lanzieri Cell: 716-997-2602 [email protected]

Jo-Ann Alibrandi Cell: 1-585-503-9220 [email protected] Jodie Ryan Cell: 1-716-574-7701 [email protected]

Bruce Santos Cell # 718-208-0663 [email protected]

Who is to take Wegmans orders

BDA Sales Representatives

 Main purpose is to develop strong relationships with accounts, identifying opportunities while increasing sales and providing education and information to managers and their staff.

Responsibilities

1. Perform account detailing - inventory of department stock for ordering purposes 2. Submit orders to Platinum via email to [email protected], fax or phone 3. Returns are the sales rep. responsibility. You must call Platinum to obtain a Return Authorization # (RA#) in order for any returns/credits to be processed 4. One on one training and education on all Platinum SKU”S with the Wegmans Store Manager and staff at each location in your territory 5. Co-ordinate and perform in-store demos and special events 6. Back orders – is the sales rep responsibility to hold-up back orders. Once the product is back in stock, call Platinum to fill the order 7. To handle customer questions, concerns and complaints and follow through to ensure that they are resolved to achieve customer satisfaction. 8. Answer product questions and provide technical advice and information as requested. 9. Send packages to new Wegmans customers 10. Submit weekly/monthly territory reports to Platinum 11. Perform administrative work; photocopy, fax, prepare customer packages, update account files, etc. 12. Facilitate orders, credits, returns and special discounts

Out-of-Stock Items:

Although we make every effort to maintain stock and satisfy our customers, occasionally we may be out of stock on certain items. The entire order with available items will be processed and backordered items will be shipped when available. A comment will appear on the invoice indicating the ‘out of stock’ items. The Sales Representative should notify the customer about backordered items either by phone or by email. Any changes will be reflected on the order total and shipping confirmation. Head office communications: Coordinated by Ruth Quinonez & supported by Kara Henneberry-Bush

Wegmans Structure Organization:

Ruth Quinonez Platinum Naturals Wegmans Account Coordinator ↓ → Back-up: Brian Bylsma Director, Sales and Marketing ↓ Kara Henneberry-Bush BDA Key Account Manager ↓ BDA Sales Representative Servicing Wegmans

│ │ │ │ Barry Duke Renne Lanzieri Jo-Ann Alibrandi Roger Sands Jodie Ryan Bruce Santos