Working Together to Achieve the Healthiest s1

Candidate information pack

Visit our website: www.nhsaaa.net All our publications are available in other formats Find us on Facebook at www.facebook.com/nhsaaa Follow us on Twitter @NHSaaa Post Title:

Senior Occupational Therapist

Job Reference Number:

S/136/17

Informal Enquiries: Informal enquiries are welcomed by: Joanne Payne, OT Service Lead on 01292 665666 or 07747460494.

Closing Date:

13 June 2017

Process for Submitting Application Form:

You can apply using the online application form on the SHOW website – www.jobs.scot.nhs.uk Alternatively your completed application form can be returned to leena.alnaib @aapct.scot.nhs.uk or to the Department of O&HRD, 63A Lister Street, University Hospital Crosshouse, Kilmarnock, KA2 0BE

Please note: if applying using the online application facility on the SHOW website, please avoid using symbols, &/£ signs, etc. For all applications, either online or paper, please limit your supporting statement to no more than 500 words. If limit is exceeded text will be cut off.

All correspondence will be sent by email. We have experienced some issues with personal email addresses and there is no guarantee correspondence will be sent to your inbox. It is therefore your responsibility to check all email folders, including your junk folder, as we have no control over which folder the correspondence will be sent to. Section one: Why work in Ayrshire?

Ayrshire is situated in the south-west of Scotland on the Firth of Clyde, and is characterised by 80 miles of varied coastline, picturesque beaches, rolling green hills and islands.

Just a 30-minute drive from Glasgow city centre, Ayrshire is an ideal location for those who want to enjoy city life, with all the benefits of living in a semi-rural area. Ayr, Irvine and Kilmarnock are the largest towns. However, there are many rural towns, villages and communities throughout the area should you wish to relocate to Ayrshire. Whether you decide to locate to Ayrshire or a neighbouring area, you will find that property prices are more affordable than in other parts of the UK.

Alternatively, working in Ayrshire provides an easy commute from both Glasgow and the wider central belt. There is an excellent network of both rail and bus links throughout Ayrshire to Glasgow and beyond. There are UK and international flights available from Glasgow Airport, as well as a range of services from Glasgow Prestwick Airport.

Ayrshire provides a wide range of excellent recreational activities: whether you are interested in history and heritage, outdoor pursuits, events and festivals, or simply food and drink, there is something for everyone.

Ayrshire boasts more than 40 quality golf courses, including two Open Championship courses at Turnberry and Royal Troon.

For more information on the range of recreational activities in Ayrshire, visit www.visitscotland.com /ayrshire-arran

Local educational standards are very high at primary and secondary level. However, private education is also available in the area. See below for more information on local authority services:

East Ayrshire Council – www.east-ayrshire.gov.uk

North Ayrshire Council – www.north-ayrshire.gov.uk

South Ayrshire Council – www.south-ayrshire.gov.uk Section two: NHS Ayrshire & Arran as an employer

NHS Ayrshire & Arran recognises that our staff are vital to delivering our purpose, values and commitments and to achieving our strategic objectives. Our purpose

Working together to achieve the healthiest life possible for everyone in Ayrshire and Arran

Our values Caring Safe Respectful

Our aim is to create an organisation where people want to work and strive to deliver excellence each day; where staff wellbeing and personal resilience is supported; where careers are interesting and developed; where staff are encouraged to reach their full potential; and where staff feel their contribution is recognised and valued.

To do this, we need to attract, develop, support and retain our staff and enhance their work experience. This will directly contribute to our aspiration to deliver excellent high quality services to every person every time. We believe the unique factors that help to define us as an employer are:

 our friendly and supportive environment;  our commitment to staff engagement and effective team working;  our track record in creativity and innovation and our ability to successfully implement change and redesign;  our track record in supporting our staff’s learning, development and career aspirations, from an initial comprehensive three-day corporate induction programme to the availability of a wide range of internal training programmes;  our commitment to supporting flexible working through a wide range of family friendly policies; and  our commitment to support and improve our staff’s health, safety, wellbeing and resilience. We do this by implementing our Staff Health, Safety and Wellbeing Strategy, and in our work towards achieving and maintaining the Health Working Lives Gold Award. In addition, our Staff Care and Occupational Health Service provide a range of support and interventions to our staff.

The organisation has a statutory responsibility to ensure the Staff Governance Standard is embedded and adhered to as part of the governance framework – staff, financial, information and clinical governance – in which NHS Boards operate. The Staff Governance Standard requires all NHS Boards to demonstrate that staff are:

 well informed;

 appropriately trained and developed;

 involved in decisions;

 treated fairly and consistently, with dignity and respect in an environment where diversity is valued; and

 provided with a continuously improving and safe working environment, promoting the health and wellbeing of staff, patients and the wider community.

During 2013, we consulted with our staff to select the key values and behaviours which they believed were essential to create a safe, effective and person-centred working environment which benefits patients, staff and carers. This allowed us to develop our purpose, values and commitments. We passionately believe in creating a culture which is open, fair and just. Section three: Delivering our services

Acute Services

Emergency and elective hospital services are provided by our acute services, which includes inpatient, outpatient and day case care. There are two district general hospitals within Ayrshire: University Hospital Ayr and University Hospital Crosshouse. These hospitals provide a wide range of acute services:

 University Hospital Ayr

University Hospital Ayr provides medical and surgical services on an inpatient, day case and outpatient basis. It is the main Accident and Emergency service for South Ayrshire. It provides a number of Ayrshire-wide services including Vascular Surgery, Ophthalmology and Audiology.

 University Hospital Crosshouse

University Hospital Crosshouse provides medical and surgical services on an inpatient, day case and outpatient basis. It is the main Accident and Emergency service for East and North Ayrshire. Inpatient paediatrics, the Ayrshire Maternity Unit and the main Laboratories for Ayrshire are on the Crosshouse site.

Community, mental health and learning disabilities services

Following the introduction of Health and Social Care Integration, the operational delivery for the range of community healthcare services and mental health and learning disabilities services is through the newly created Health and Social Care Partnerships and the Integrated Joint Boards:

 East Ayrshire Health and Social Care Partnership

 North Ayrshire Health and Social Care Partnership

 South Ayrshire Health and Social Care Partnership

Community Services

General medical and dental services are provided throughout Ayrshire and Arran by general practitioners, dentists, community pharmacies and optometry practices. Community nurses, health visitors and Allied Health Professionals are all involved in providing care within our local communities.

Out-of-hours general medical services are provided by Ayrshire Doctors On Call (ADOC) within the community. Mental health and learning disability services

Inpatient mental health services, including the Intensive Psychiatric Care Unit, are largely delivered at Ailsa Hospital in Ayr with further mental health inpatient services provided at University Hospital Crosshouse

Learning disability services are provided from Arrol Park in Ayr. Elderly mental health inpatient services are provided from Ayrshire Central Hospital in Irvine, and East Ayrshire Community Hospital in Cumnock. Community based services are provided throughout Ayrshire for the range of clinical groups: adults, child and adolescent, elderly and addiction services.

For more information on the full range of clinical services provided by NHS Ayrshire & Arran, visit our website www.nhsaaa.net Section four: Investing for the future

There are two major capital developments underway within NHS Ayrshire & Arran to ensure safe, effective and person centred care:

Building for better care

We are investing £27.5 million to provide fit for purpose front door services for University Hospitals Ayr and Crosshouse, in order to improve emergency and urgent care for patients who come to hospital for anything other than a scheduled appointment.

North Ayrshire Community Hospital – Woodland View

We are investing £47 million to provide a 206 en-suite bedroom integrated mental health and community facility, including older people’s long term care and rehabilitation. This development will bring together a full range of outpatient and inpatient facilities. Section five: Post Details

1. Job Identification

Job Title: Senior Occupational Therapist

Responsible to : Occupational Therapy Service Lead

Department(s): Occupational Therapy

Directorate: Lead Partnership South

Operating Division:

Job Reference: S/136/17

No of Job Holders 20

Last Update (insert date): 30th June 2014

2. Job Purpose The post holder will work in an agreed area of Occupational Therapy Services, ensuring provision of quality service to patients. The postholder will work in partnership with colleagues, as part of the multi-disciplinary and Occupational Therapy team in order to deliver clinically effective services which encompasses assessment, treatment and management of patients within an agreed clinical area.

The postholder may have responsibility for other Occupational Therapy staff, for example OT Support Worker or Basic Grade Occupational Therapist. The postholder may be required to deputise for Senior I Occupational Therapist and ensure continuity of service delivery.

3. Dimensions To work as part of the South Locality Occupational Therapy service team across hospital and community settings providing needs led Occupational Therapy intervention to individuals with a variety of complex health conditions.

The postholder works closely with OT and MDT colleagues. Supervises clinical workload of Band 5, and provides day-to-day support of Band 4 and Band 3 occupational therapy staff. Professional support is available to the postholder. 4. ORGANISATIONAL POSITION 5. Role of Department Occupational Therapy aims to enable people who have physical, mental and/or social needs, either from birth or as a result of accident, illness or ageing, to achieve as much as they can to get the most out of life. In Ayrshire & Arran, Occupational Therapists work as part of multidisciplinary teams across all service areas providing assessment, treatment, advice and support to individuals and their carers in order to maximise their ability to carry out everyday activities which are meaningful for that person. The Occupational Therapist will work alongside the person to identify the problems associated with carrying out activities and identify ways to overcome problems in order to live as independent life as possible. This may involve the teaching of new skills or changing the environment.

Mental Health Services/Learning Disabilities

Within the Mental Health directorate, Occupational Therapy staff are based with their multidisciplinary colleagues in a number of geographic locations across Ayrshire & Arran and mainly within a community setting. They usually provide interventions in an individuals own home or their surrounding locality.

Integrated Care and Rehabilitation Services

Adult Services - Occupational Therapy staff are predominately based within hospital sites across Ayrshire & Arran, and the majority of the work is centred around assessment and risk management in order to support hospital discharge. Work is predominantly carried out within the hospital setting and on discharge there is limited opportunity to receive on-going Occupational Therapy rehabilitation. Over the next 5 years, the department will be working to deliver services where, when and how people need them and this may mean a change in the location of interventions.

Children’s Services - Occupational Therapy staff are based within Rainbow House however mainly work within the community within schools and children own homes across Ayrshire & Arran. Occupational Therapists also provide services to Daldorch house and the Child and Adolescent Mental Health Service.

6. Key Result Areas

6.1 Clinical 1. The Occupational Therapist will be able to practice within the legal and ethical framework as established by the College of Occupational Therapy, Health Professions Council and National Legislation, to ensure clients interests and well-being are met. 2. Be familiar with all pertinent local, regional and national policies, procedures and guidelines and comply with their contents in the pursuit of the highest standards of patient care. 3. Manage own caseload of patients effectively and efficiently. Act independently to assess and analyse individual patients to determine their need for Occupational Therapy intervention within a specialist area, prioritising patient needs to ensure individual patients on own caseload receive intervention timeously and appropriately. 4. Establish and maintain therapeutic therapist/client relationships and act independently to plan, implement, evaluate, treat and progress patient care to maximise functional independence and rehabilitation potential within a specialist area. 5. Work as part of a team to ensure effective communication and delivery of care, communicating and making recommendations to all relevant disciplines of staff to maximise patient care and promote multi-disciplinary working. 6. Maintain patient documentation, records and accurate statistical information to reflect care provided and meet professional standards, including computerised systems. 7. Attend and report to relevant clinical reviews and case conferences ensuring effective communication and co-ordination of patient care. 8. Implement, develop and assess impact of appropriate clinical guidelines within own clinical area ensuring clinical effectiveness to optimise patient care. 9. To contribute to the process of planning and development of the Occupational Therapy Service and the wider division by making comment on relevant proposals/policies and participating in their implementation. 10.Responsible for care management/co-ordination of specific cases as required.

6.2 Managerial 1. Deputise for Senior Staff to maintain continuity of service delivery in their absence. 2. Decide priorities for own service area, balancing other patient related and professional demands ensuring that these remain in accordance with those of the department. 3. Supervise clinical workload of Basic Grade or Assistant to maximise efficiency and achieve desired quality of care. 4. Participate in and undertake the departmental Personal Development and Performance Review System to promote personal and service developments. 5. Assist Head Occupational Therapist in recruitment and selection processes. 6. Participate in clinical audit and evaluation activities to support the Occupational Therapy Service Clinical Governance strategy. 7. Expected to contribute information to regular and specific stock/equipment reviews and may have responsibility for ordering agreed stock/equipment.

6.3 Educational 1. Develop and update clinical knowledge to ensure delivery of evidence based care. 2. Be responsible for maintaining and improving own competency to practice through Continuing Professional Development activities and maintain a portfolio, which reflects personal development, ensuring that this is incorporated into work. 3. Participate in Service training programme, tutorials, individual training sessions, external courses and peer review. 4. Support Occupational Therapy in-service and contribute to in-service training to promote personal development. Attend, plan and present multi-disciplinary/ in service training. 5. Assist in the education of nursing, medical, other multidisciplinary team members, educational staff and others, e.g. care provider agencies / secondary schools, to promote knowledge of Occupational Therapy to enhance patient care / promote the profession. 6. Promote and participate in student education ensuring quality placements within designated area.

7a. Equipment and Machinery

Use a wide range of equipment during therapeutic interventions. A sample of which is noted below. It should be noted that many interventions may be carried out at home or in local community venues and staff will therefore be using a wide range of equipment as expected to be found or required to be brought to these areas by the practitioner.

Activities of Daily Living Equipment List  Dressing, e.g., stocking aids, helping hands, button hooks, adapted laces, etc.  Feeding, e.g., adapted cutlery, specialised crockery, etc.  Toileting, e.g., bottom wiper, raised toilet seat, toilet frames, commodes, bidets  Kitchen, e.g., kettle tippers, rutland trolley, jar opener, adapted knives, tin openers, tap turners  Transfers, e.g., hoists, stand aids, bed rails, high chairs, cushions, mattress elevators, sliding boards, rope ladder  Bathing, e.g., bath board, bath seats, swivel bather, shower boards, electronic bathing equipment, shower stools  Mobility, e.g., trolleys, banisters and rails  Manual handling equipment – hoists, stand aids, sling Other Equipment - Treatment/Rehabilitation

 Cooking facilities / equipment / domestic appliances  Sensory equipment, e.g., bubble tube, projector, fibre optics  Patient transfer equipment Creative

 General art equipment  Craft materials Miscellaneous

 e.g., Digital camera, Overhead Projectors, TV, Video, Flipchart, easels, PC / lap top, various software packages, photocopier, shredder. 7b. Systems Daily involvement / input into:

 Electronic patient information systems, e.g. ADERS  Electronic patient records, e.g. FACE, Single Shared Assessment  Patient Records  Email / intranet / internet  Occupational Therapy shared information, G Drive  Trust protocols and HR procedures

8. Assignment and Review of Work Autonomously manage own caseload, accepting referrals from other professionals. The postholder will be expected to plan and prioritise their own workload.

Work independently/alone on a day-to-day basis with available Senior Occupational Therapist support.

The postholder will also make clinical judgements and act on them, e.g. a decision to refer on to the GP or Psychiatrist if the patient’s condition indicates. Performance will be reviewed by the Senior Occupational Therapist on an ongoing basis. Additionally there will be a yearly appraisal and performance review carried out by the Senior Occupational Therapist/Head Occupational therapist.

Senior Occupational Therapist will provide ongoing regular supervision on a monthly basis or as agreed between post holder and supervisor.

The OT Manager/Head OT/Senior Occupational Therapist will delegate additional non-clinical duties.

The post holder will assign work as appropriate to junior staff.

Undertake supervision and annual performance review of junior staff.

9. Decisions and Judgements Responsible for their own patients and caseload and are expected to make decisions around when they may require further support from other team members.

Examples as follows:

Referrals  Is referral appropriate? i.e. does the person need Occupational Therapy?  Prioritisation of referral  Skill level required to carry out assessment / intervention  Collate background information/complete risk assessment  Is referral to other agencies required/appropriate Clinical Care  Make decisions around assessment and treatment of patient  When is it appropriate and safe to discharge patient  Is it safe for this patient NOT to have treatment  Is treatment effective and timeous  What care package will someone will require  Occupational Therapists work closely with patients who have mental health/behavioural issues and may have to make immediate decisions on patients safety to self or others, including whether or not to involve medical staff as necessary.  Dealing with patients who wish to self discharge during a home visit or community treatment.  Dealing with patients who are displaying self-harming, substance misuse or aggressive and violent behaviours.

Delegation  What can I delegate to a Basic Grade Occupational Therapist, Occupational Therapy Assistant or Technical Instructor or other multidisciplinary team member.

Seek Guidance  Making decisions when to deal with issues or request assistance from other team member/ Senior Occupational Therapist.

10. Most Challenging/Difficult Parts of the Job

Working for the majority of time as lone worker, away from base, often in difficult/challenging conditions with limited access to support. Most spaces and environments are not designated treatment areas.

Effective management of a complex caseload making decisions on prioritisation, diagnosis, treatment and managing waiting list. Managing and prioritising referrals and utilising guidelines regarding waiting lists where appropriate.

Providing needs led intervention to patient/clients with a variety of complex and challenging physical, mental, cognitive, emotional, behaviour and social needs.

Dealing sensitively with the unpredictable nature of patients. Some may have challenging behaviour or avoidance behaviours or experience pain, which lead to frustration and anxiety.

Dealing with clients and relatives in distressing circumstances or with unrealistic expectations and motivating them to participate in treatment to diminish future problems.

Regular manual handling of patients. Needs vary from minimal assistance for some, to patients requiring maximal assistance, e.g. clients with profound and complex needs / obese/ non- ambulant. Occasional intense physical effort when moving patient and/or equipment without mechanical assistance, being mindful of risk assessment to ensure health and safety of patient, self and others.

Undertaking a mentally and physically demanding job whilst at the same time taking care to safeguard their own health and safety as well as colleagues and patients.

Ability to adapt to the variable and unpredictable demands of both clinical and managerial workload.

May require to cover a wide geographical area.

11. Communications and Relationships Use a range of verbal and non-verbal communication tools to communicate effectively with patients/carers/other professionals to progress rehabilitation/treatment programmes.

Service Users / Patients / Relatives / Carers / Service Providers

 Communicate effectively and appropriately with patients, families, carers, the public and all members of the extended health services, social services and education teams. This involves using a range of verbal, non-verbal, written and presentation skills as required.  Use verbal and non-verbal skills to communicate effectively with clients and their families including those with complex needs, cognitive impairment or terminal illness to gain consent and to maximise potential.  Utilise developed motivation and persuasion skills to facilitate rehabilitation both in an individual and group setting.  Communicate condition related information to patients/relatives which is frequently of a sensitive or complex nature e.g. prognosis and rehabilitation prospects in chronic or progressive conditions.  Empathise with and support patients and their families in difficult or distressing circumstances.  Deal with verbal complaints.

Occupational Therapy Staff (internal)

 Provision of regular clinical and professional supervision to delegated staff.  Carry out annual appraisal and Performance Development Plan and review with delegated staff.  Deal with performance issues under direction of Senior Occupational Therapist.  Coach and develop junior staff in specialist area.  Consult Senior Occupational Therapists/Head OT as required.

Occupational Therapy Staff (external)

 Network with appropriate Occupational Therapy colleagues to ensure delivery of clinically effective care.

Multidisciplinary team within the specialty

 To attend and contribute to ward meetings, case conferences, clinics and clinical meetings as required in order to represent the service users needs.  Negotiate with multidisciplinary team regarding service needs.  Represent and promote the Occupational Therapy profession, educating others.

Medical Staff

 Liaise and advise medical staff to increase knowledge relating to individual patients and specialist area; ensuring patient management is maximised.

Other Agencies (Local Authority, voluntary sector, etc)

 Make referrals to other agencies  Negotiate with other agencies in relation to patient care needs.

Miscellaneous

 To provide input to local training and development activities for OT and MDT colleagues/students and external agencies within the private and social work sector.  Frequent use of emails to facilitate multi-site working is necessary.

12. Physical, Mental, Emotional and Environmental Demands of the Job

The post holder will be required to maintain knowledge and skills in order to meet the following, which may form duties on either a regular or less frequent basis.

Physical Skills / demands:  Occupational Therapy assessments and interventions require a high degree of precision, observation, dexterity and sensory perception.  A high degree of physical effort and skill is required to facilitate patients’ movement and mobility.  Manual handling skills/ ability to use mechanical lifting equipment/wheelchairs etc.  Moving and handling of clients of differing physical abilities, e.g. assist transfer in/out car, push wheelchair.  Moving and lifting awkward and heavy pieces of equipment in and out car, also carrying equipment to clients homes/department.  The unpredictability of patients either from medical/behaviour influences, can result in sudden and explosive efforts being required to ensure safety of all / utilise Breakaway skills.  The post includes working within community/clients homes, resulting in occasional exposure to highly unpleasant conditions/environmental issues, and working in confined spaces.  Working in confined spaces with limited equipment and support.  Driving skills, daily driving.

Mental Demands:  Sustained concentration is required to continuously analyse and interpret client’s presentation whilst simultaneously reassuring, motivating and then eliciting desirable responses.  Constant awareness of risk, continuously risk assessing.  Often have to make quick on the spot judgements, with outcome affecting safety of self, patients and others.  Using acquired skills to prevent situations from becoming volatile.  Considerable mental effort is expended in planning and designing treatment programs to engage the patient to develop / maintain functional independence.  Full concentration is required in preparing written reports and individual programmes, which will be read/used by parents/carers as well as other professionals. Information has to be accessible to all and sensitively conveyed. Frequent interruptions are the norm within a busy departmental base.  Evaluate and act on request/questions from other MDT members, junior staff and peers, often requiring on the spot decisions/judgements, fairly and in a timely manner.  Need to work alone for part/majority of the working week.  Dealing with complaints from OT staff, MDT members, clients and carers.  Balancing / prioritising the unpredictable demands of both clinical and managerial workload.  Supporting other members of staff on a daily basis as well as formal supervision.  Focused attention is required when driving a vehicle.

Emotional Demands:  Lone worker in a community setting often expected to impart unwelcome news, e.g., limited expectation from intervention / length of intervention / limited resources.  May require to work with bereaved patients/carers.  May require to work with Child Protection and dealing with clients disclosing abuse.  Dealing with challenging behaviours including working with clients demonstrating verbal and/or physical aggression and potential for self-harm and substance misuse.  Discussing sensitive issues with clients/carers.  May require to treat terminally ill clients.  May require to deal with family break ups and difficult family dynamics.

Environmental conditions  Working daily in isolation in unpredictable home environments with exposure to possible aggression from patients, carers and domestic animals.  Frequent exposure to health hazards within patient’s homes, including passive smoking, dirt, dust, unpleasant odours, illegal drug use, etc.  Frequent exposure to highly unpleasant working conditions, which involves direct contact with body fluids – nasal secretions, urine, faeces, vomit and occasionally parasites.  Often working in toilets when working specifically and intimately on personal care regime.  Occasionally treating patients with a risk of cross infections.  Exposure to inclement weather conditions when carrying out treatment sessions and home/community visits.  Daily driving hazardous conditions with increasing volumes of traffic, and covering wide geographical area.

13. Knowledge, Training and Experience Required to do the Job

Essential  Diploma / Degree in Occupational Therapy and will be a State Registered Occupational Therapist with the Health Professions Council.  The postholder will have worked within the profession, for a minimum of 18 months and be able to demonstrate a sound understanding of Occupational Therapy, through CPD Post Graduate training, evidence of additional knowledge and experience  Varied range of clinical experience and ability to demonstrate good clinical reasoning and effective caseload management.  Experience of and evidence of commitment to multidisciplinary team working.  Excellent Communication Skills, both oral and written.  Ability to work independently.  Supervisory skills – expectation to undertake appropriate supervision training  A current full driving license  IT skills  A mature, responsible, empathic outlook on health care delivery that respects clients’ dignity and human rights. Person Specification

Qualifications & Training – Essential Criteria HCPC professional registration

Degree/Diploma in Occupational Therapy

Evidence of postgraduate training and development at senior practitioner level which enables the effective management of a generalist caseload

Qualifications & Training – Desirable Criteria

Training and development across clinical specialties

Experience – Essential Criteria

Relevant experience of working within community and in-patient services

Ability to work across specialties with supervision; Physical and Mental Health, Social Care

Ability to clinically reason clinical and develop treatment which meets service user outcomes

Evidence of contributing to service improvement and evaluating impact/outcomes of activity

Experience – Desirable Criteria

Clinical supervisor

Ability to deliver rehab/enablement and psycho social interventions Knowledge – Essential Criteria

Occupational Therapy Models of Practice and Outcome measures

Awareness and understanding of national and local strategies relevant to post/locality

Occupational Therapy treatment interventions across a range of clinical pathways

Risk management

Knowledge – Desirable Criteria

IT applications to support working practice

Competencies & Skills – Essential Criteria

Excellent communication skills

Developing leadership skills

Supervisory skills and ability to delegate

Driving and lone working capabilities

Competencies & Skills – Desirable Criteria IT skills

Personal Characteristics and Other – Essential Criteria Ability to adapt leadership and communication styles/approaches to achieve optimal outcomes

Ability to collaborate and positively influence teams

Ability to innovate

Ability to work flexibly to meet reasonable needs of service delivery Personal Characteristics and Other – Desirable Criteria