SERVICE AREA: Supported Living

CALICO HOMES

JOB DESCRIPTION

POST: Housing Resettlement Worker

SPOT SALARY: £18,870 FTE

JOB PURPOSE:

To provide advice and guidance on resettlement options to homeless individuals in accordance with the aims, objectives, policies and procedures of Calico Homes.

To ensure customers receive a needs led resettlement service which offers greater opportunities for personal development and successful move-on into the wider community.

To liaise with all relevant agencies to ensure customers of the project receive a seamless service whilst residing at Westgate move-on project and on exit from the service to avoid repeat homelessness.

To participate in all staff team activities to ensure the smooth operation of the project and the provision of a high quality service to the customers of the project.

To follow flexible working arrangements as required facilitating the safe operation of the Project. This may include working unsocial hours as required.

RESPONSIBLE TO: The Project Coordinator

RESPONSIBLE FOR: No staff

KEY DUTIES AND RESPONSIBILITIES:

1. To participate in the comprehensive assessment and allocation process for prospective customers through B-With-Us

2. To ensure that all those allocated a Licence/ tenancy understand the terms and conditions of their Licence/ tenancy agreement.

3. To liaise with all relevant statutory and voluntary agencies with regard to customer need i.e. Local Authority, Probation Service, H.B, D.W.P, Job Centre, Young Peoples Services, Inspire, etc. 4. To report to and maintain regular contact with the Project Coordinator regarding status of tenancies, condition of properties, any breach of Licence issues, House Rules and Health and Safety

5. To report and record any accidents or incidents in line with policy and procedures.

6. To ensure security and safety of the premises, customers, staff and visitors is maintained in accordance with relevant procedures.

7. To keep and maintain accurate records for the project and its customers in line with set objectives/ performance criteria. To ensure all administration is up to date on a daily basis including handover notes, communications systems and resident files and project plans.

8. To act as designated key worker and advise and work with customers with resettlement and re-housing tasks. This is to include accessing the correct benefits, sourcing appropriate move on accommodation and to implement, monitor and review individual move on plans as necessary.

9. To promote and develop relationships of good practice with other housing agencies both statutory and non-statutory.

10.To notify Local Authority of occupation/ vacation dates for all tenants.

11.To advise and sign post customers to services in response to their individual plans

12.To encourage customers to get involved in meaningful activities, beneficial to them, by encouraging involvement in the running of the project and the wider governance and customer involvement of Calico, through developing customer meetings , customer representatives and encouraging customers to attend external activities.

13. To be responsible for the carrying out of housing management procedures and to apply project policies and procedures when working with customers.

14.To undertake practical work in maintaining the cleanliness and good repair of the premises. To carry out regular security checks of the premises including all external doors and windows and the external grounds.

15.To uphold and apply the project’s confidentiality policy at all times to ensure the safety of residents.

16.To monitor and manage authorised access to the project premises and keep clear records of customer movements as required including operation of CCTV system. 17.To monitor the rent accounts, occupancy charges and rechargeable repairs commitments of individual customers and to liaise with appropriate colleagues to develop repayment plans and advise of any changes in circumstances etc.

18.To ensure all safeguarding issues are reported and accurate records are maintained; to prepare reports for and work with statutory agencies and attend meetings as required.

19.To source specialist external agencies in delivering advice on specialist areas of work in response to customer needs as required.

20.To work effectively as an individual on outreach and within a team setting and in response to personal and project objectives.

21.To undertake appropriate training courses, workshops or other events to further your development.

22.To attend and contribute to regular staff / team meetings.

23.To participate in the performance monitoring and appraisal process.

24.To undertake such other duties as may be required to fulfil the job purpose.

Footnote

This Job Description summarises the major responsibilities of the post. It is not intended to exclude other activities, nor future changes from the postholder’s responsibilities.

THIS ROLE IS SUBJECT TO A SATISFACTORY DBS CHECK CALICO HOMES PERSON SPECIFICATION

POST: Housing Resettlement Worker

Essential/ Means of Selection Criteria Desirable Assessment: E/D

QUALIFICATIONS:

1. NVQ Level 3 Health & Social Care, Advice & D A/C Guidance or equivalent

EXPERIENCE:

1. Experience of providing direct support to E A/I customers in a supported housing environment

2. Experience of assessing the needs of individuals in D A/I moving on to living independently

3. Experience of devising, implementing and D A/I monitoring move on plans

4. Experience of assessing risk(s) to the individual, to staff members, other residents of the project and E A/I the wider community

5. Experience of working within a multi-agency/ multi- D A/I disciplinary environment

6. Experience of working flexible hours responsive to E A customer needs

7. Experience of Using IT systems to record, monitor E A/I and manage customer records

8. Experience of working with vulnerable adults and D A/I an awareness of vulnerability and complex need issues and measures to reduce vulnerability.

9. Experience of office systems and procedures E A/I

SKILLS AND KNOWLEDGE:

1. Effective and systematic organisational skills, and E A/I ability to prioritise workloads.

2. Ability to communicate clearly to staff, customers, advocates and professionals verbally and in E A/I writing.

3. High degree of self-motivation, initiative and E I flexibility

4. An understanding of housing related issues facing E A/I vulnerable people

5. An understanding of the Welfare system and E A/I benefit entitlements system.

Ability to work effectively as part of a team. E I 6.

OTHER REQUIREMENTS:

1. Commitment to Equal Opportunities. E I

2. Commitment to Customer Care and the delivery of E I quality services.

3. Possession of full current driving licence and motor D C vehicle. Method of Assessment

A Application form I Interview P Presentation W Written Exercise S Skills test C Production of Certificates