Passengers Can Connect from Montreal with AC YULBRUYUL Or on SN Xyyz

January 2017

Travelport

HOTEL BOOKING + CAR BOOKING = revenue By simply adding one car or hotel booking through the Travelport platform, you could see an impact across your business. The following table illustrates the additional commissions you could be earning based on incremental bookings.

+ earnings Travelport Smartpoint gives you fast access to the best options for your customers, providing the highest commission opportunity for your agency. + efficiency Because you can search and book more productively in your Travelport Smartpoint workflow, you’re working more efficiently and adding value by spending more time with your customers.

Top tip for making one extra booking Searching for hotels by address This capability allows agents to search for hotel properties using partial street address in addition to the other location parameters. This removes the need for agents to search and book outside of our Travelport Smartpoint platform when searching for hotels within a surrounding area based on a specific location. January 2017

SN starting new service to BOM on the 29th of March.

SN 601 BRU 10:20 23:25 BOM A.332 1.3.5.6.7 FLIGHT nr FROM DEP ARR TO EQ DAYS SN 602 BOM 01:40 07:00 BRU A.332 2.4.5.6.7

Passengers can connect from Montreal with AC YULBRUYUL or on SN xYYZ

SN 552 YYZ 17:55 07:15 BRU A.332 2.4.5.6.7

SN 551 BRU 10:35 13:10 YYZ A.332 2.4.5.6.7

WestJet January 2017

WestJet Counter London Gatwick

While WestJet’s new and improved check in area at Gatwick Airport is under construction, they will be relocating to a new counter. As of January 10, 2017, you can find the friendly WestJetters at their temporary counter located on Level 2, Zone E in the North Terminal.

NEW! Effective January 17, 2017, no fee pre-reserved seats will now be included in Flex fares along with the first checked bag.

CHANGE FEES Effective January 17, 2017, WestJet’s change fees (including name changes and early/late shows) will now be based on region. The regions will be categorized by: Domestic; Transborder/International Sun; and International Europe.

Econo & Flex Fares for Domestic and Transborder/International Sun will now be $100 change fee plus any fare difference.

International Europe will be $150 change fee plus any fare difference. Fees are in Canadian dollars and do not include any applicable taxes.

Plus Fares - no change fees applicable

Air Canada Air Canada to Cuba, it is now possible to book in the GDS.. https://www.aircanada.com/en/agents_na/reference/documents/booking_cuba_with_ac_en.pdf The Air Canada BID Upgrade program was launched mid-December as a BETA. With positive response, it is now fully launched with information on aircanada.com

You or your clients can access https://upgrade.plusgrade.com/offer/AirCanada to see if the Air Canada operated and marketed flight is eligible If eligible, an offer can be made until 96 hours before flight departure

1. Make the offer - Enter the amount you're willing to pay to be upgraded.

2. Enter payment information - Your credit card will be charged only if your offer is accepted.

3. Review and submit offer - We'll send you an email confirming that we received your offer. January 2017

Around 72 hours before flight departure, Air Canada will notify the bid requester if the bid was accepted or not. Note that successful upgrades are non-transferable, non-refundable, and are valid only on the flight and date shown.

Click here to read the January 2017 edition of Air Canada’s award-winning enRoute publication. This month’s edition features articles on 10 Trips for 2017, Costa Rica Chillest Coast and includes a letter from Calin Rovinescu, President and CEO on The Spirit of Transformation.

Air Canada New routes FLEET

 Boeing 787 Dreamliners 9 additional were delivered in 2016, and 9 more are planned for 2017  Boeing 777 4 additional were delivered in 2016, and the entire fleet has been reconfigured and is now aligned with the onboard product of the B787  Airbus A330 all aircraft being retrofitted to include Premium Economy. This fleet operates Montreal – Brussels, Geneva, and Toronto – Amsterdam, Copenhagen, Munich, Zurich  Order for up to 75 Bombardier C series aircraft Press Release  Boeing 737 MAX aircraft --- the first aircraft are scheduled to be delivered in Q4 2017 Press Release

ROUTES

 Toronto – Palm Springs : seasonal route launched in December 2016, operated Air Canada Rouge on Wednesdays, Fridays and Saturdays  Toronto – Port of Spain : now offered year-round, on Air Canada Rouge on Tuesdays and Thursdays Press Release  Montreal – San Jose Costa Rica : seasonal route launched in December 2016, operated by Air Canada Rouge on Thursdays and Sunday Press Release  Montreal - Puerto Vallarta : seasonal route launched in November, operated by Air Canada Rouge on Mondays, Wednesdays and Fridays  Montreal – San Juan Puerto Rico : season route launched in December, operated by Air Canada on Saturdays Press Release January 2017

From: Monsalve, Esperanza [mailto:[email protected]] Sent: January-03-17 11:13 AM To: Brinda Banerjea [T] Subject: Happy New Year

Hello Brinda,

I want to wish you a Happy and productive New Year. I hope 2017 bring you many opportunities at both the personal and professional level, good health and inner peace.

Thank you for the support you have offered me and the great quality of your service. I look forward for more opportunities to interact in this New Year.

Warmest regards,

Esperanza

-- Esperanza Monsalve Manager, International Programs

YMCA of Greater Toronto 2200 Yonge Street Toronto, Ontario M4S2C6 From: Josie Rao [mailto:[email protected]] Sent: Wednesday, January 11, 2017 10:35 AM To: Jeff Clarke [T] Subject: RE: Ms Rao: Time To Check In For Your Flight To New York Departing: Thursday, January 12, 2017

Thank you, Jeff. You are very considerate and detail-oriented.

From: Jeff Clarke [T] [mailto:[email protected] Please see the comment posted on his Facebook page by a client of ours who works for the Jays. Rose January 2017

My career has been very good to me and I have a lot of great things because of it, but today it was truly something great for me. A family member has been trying to visit mom and me this week. After countless flights cancelled or delayed and being stuck in multiple cities she finally got here. The airline treated her so poorly and now all she wanted was to gain an extra day on the end of her journey for all that she missed. I was able to go to someone I have connected with through my career and help her get that extra day for free. No hassle to her, just a little work from a friend of mine. You would not believe the happiness inside my house tonight. I won't name names, but I can't thank this person enough for helping out my family with a flight. It's moments like these that get me through all the extra hours and time lost because of work. I am lucky to be surrounded by such wonderful people.

From: David Lapp [mailto:[email protected]] Sent: Wednesday, January 18, 2017 11:14 AM To: Judy Kincaid [O] Subject: RE: Potential change to my Washington trip

Thanks Judy –Good service from you guys as always. (Mary Beth)

Hope you had a good trip!

From: Judy Kincaid [O] [mailto:[email protected]] Sent: January-18-17 12:56 AM To: David Lapp Subject: RE: Potential change to my Washington trip

Morning David, looks like you were looked after while I was away. Good stuff.

I just want to let you know, that Reshma called me yesterday and updated the exchange application in no time.She is extremely good , very knowledgeable at what she is doing, and beside it , she is a sweetheart. Now I am up to date, and this application looks like a very good tool to help us with exchanges.

Thank you and best regards, Irene K Hi Dwayne,

Thank-you again for yesterday – please forward this note to your manager for me.

I would like to compliment Dwayne for his fast and efficient customer service yesterday while helping me book a flight home. We booked the flight from Fort McMurray to Ed- January 2017 monton through WestJet several weeks ago after a three day event. A few hours before the flight left, the airline cancelled it due to airplane safety issues. While I agree that safety is always a top priority, the WestJet rep was unhelpful in finding a return flight that afternoon and I found that unacceptable. They also failed to let me know the flight was cancelled – I found out through a third party app.

I then emailed Dwayne asking for his help in finding me another flight. He called me within 10 minutes and booked me a flight for 8:40 pm that night with Air Canada. He also stayed on the phone until I had successfully checked in online, and offered to con- tact WestJet to get a refund on the original flight. He had (and has) such a friendly de- meanor – I really appreciate his customer service in helping me get back to Edmonton with minimal delay. In my opinion, he is doing a wonderful job and I hope you take the time to appreciate him for it – good people are hard to find and he is a keeper.

Thank-you again. It is a pleasure working with you.

Until next time!

Heidi Dirksing Territory Sales Manager, Northern Alberta