Technical Communications

James E. Sutherland 178 Beresford Road, Rochester NY 14610 (585) 482-0797 [email protected]

Technical Communications Demonstrated expertise in all phases of Technical Document development, including:  Communications Needs Analysis, Project Development and Project Tracking  Content Origination, Editing, Verification, Organization and Proofreading  Individual/Group Interviewing and Online/Traditional Print-based Research  Website and Document Page Layout and Design of Supporting Graphic Elements  Communications Materials Production Supervision, Delivery, Distribution and Follow-up  Working in group environments and individually to complete assignments per customer requirements within tight deadlines and budgets Proficient in: MS Word, MS PowerPoint, MS Windows, HTML, APA Style

Professional Experience

Rochester Institute of Technology, Rochester, NY. 2008 – 2015 Technical Writer  Grant Proposals and Faculty Publications: Researched, originated content, and edited proposals and federal and state grants; edited faculty research reports and academic papers.  Software Documentation: Originated, edited and finalized content for Software User Manual and Firmware User Manual in MS Word for distribution with the Embedded Platform Logistics System (EPLS) hardware/software upgrade to Marine Corps LAV, AAV, and MTVR combat vehicle platforms. Adhered to DOD standards for documentation development.  Software Version Documentation: Originated, edited and finalized version reports to document changes in successive versions of EPLS software.  Research Reports: Originated and edited detailed reports on current state of Sustainable Development and Sustainable Manufacturing. Conducted print and online research to support.  Conference Reports: Originated and edited series of reports on the 2008 and 2014 international conferences on Sustainable Manufacturing for distribution by management of RIT and the Organization for Economic Co-Operation and Development (OECD).  Website Content: Originated and updated content for RIT’s Golisano Institute for Sustainability (GIS) and Center for Integrated Manufacturing Studies (CIMS) public websites.

Xerox Corporation (consultant to), Rochester, NY. 2007 – 2008 Technical Writer  Online Help System: Produced extensive help system documentation in XML for release of Xerox Production Imaging Manager (XPIM) application suite, Version 2.0. Worked closely with Xerox software developers to research, write, verify, edit and finalize more than 750 separate help topic files (85,000+ words). Tracked changes through more than 30 successive development builds and updated help file content accordingly to ensure accuracy.  Software Documentation: Verified, edited and finalized content for 11 separate volumes of supporting documentation in MS Word for distribution with the XPIM 2.0 final release.  Software Documentation: Worked closely with developers to generate documentation JAMES E. SUTHERLAND 2

to accompany new XPIM Software Developers Kit.  Project Reports: Prepared 12 technical briefs on Xerox PARC advanced imaging research projects for presentation and distribution to XPIM senior management conference.  Technical Reports: Teamed with developers to prepare and publish a detailed XPIM system overview white paper.  Training Materials: Edited interactive video training scripts for Xerox Smarter Docs software support team.

EDS, Inc. (contractor for), Rochester, NY. 2006 – 2007 Technical Writer Software Documentation: In a team environment, produced end-user, help-desk service operator, application administration and software installation manuals for latest release 6.1 of EDS Digital Workflow asset/service management package. Prepared original document text and graphics; updated and edited all preexisting materials to conform to release 6.1 and new corporate publication standards. Worked closely with EDS software developers, engineers, customer development specialists and trainers to generate intermediate revision and final manual drafts. Published comprehensive final document set (35+ volumes; each 80 to 250+ pages) in Adobe PDF format for intranet access by users worldwide.

General Code Publishers, Inc., Rochester, NY. 2005 – 2006 Content Manager  Legal Publishing: Provided editorial review, supplementation and project coordination for New York State city and town municipal code volumes.

Grants Office, LLC, Rochester, NY. 2004 – 2005 Grant Writer  Grant Application Materials: Developed and submitted program and budget narratives, appendices, and application forms for educational, corporate and government clients.

ALSTOM Signaling, Rochester, NY. 2001 – 2003 Technical Writer  Hardware/software Documentation: Researched, wrote and published technical manuals for 6 major Washington D.C. Area Metropolitan Transit Authority projects. Created and edited training and product reference documents, and helped draft bid proposals.

Xerox Corporation, Rochester, NY. 1999 – 2001 (direct), 1984 – 1999 (contractor) Communications Project Manager  Corporate Communications: Developed Corporate Vice Presidential level speeches, presentations and meetings; performed print document copywriting and scriptwriting.

Education M.S. in Resource Management, NYS College of Environmental Science and Forestry, Syracuse NY. B.S. in Graphic Arts, Journalism Major, Rochester Institute of Technology, Rochester NY.