Tender for Cargo Warehouse Handling at Dulles International Airport, Washington, USA (IAD)

AIR INDIA LIMITED

Tender For Cargo Warehouse Handling at Dulles International Airport, Washington, USA (IAD) Tender no. GH/CGO/IAD/2017/010 Dear Handling Company

Sub: Cargo Warehouse Handling at Dulles International Airport, Washington, USA.

Air India Ltd (AI) solely at its discretion, desires to award Contract for availing Cargo Warehouse Handling services for its Scheduled commercial flights at Dulles International Airport, Washington (IAD). Being an authorized Handling Company, at this Airport, you are requested to submit your offer, for providing “Cargo Warehouse handling Services” “in the format provided”. Please note that you should offer only those services for which your company is Authorized/Licensed by the Competent Authority at Dulles International Airport (IAD) for providing directly, the Cargo Warehouse Handling at IAD.

2. Following Annexures are enclosed with this Tender Document.

Annex-I Air India’s Proposed Schedule of operations and Approx. Cargo, COMAT and Mail expected to be handled per month at IAD. Annex-II Resource requirement, Procedures and Services Standards expected Annex-III Service Level Agreement(SLA) Annex-IV AI’s Service requirement as per IATA AHM 810 2013 Version (including yellow pages of AHM 811 in 36th Edition) Annex-V Handling Company Profile and Terms of Technical Evaluation Annex-VI Commercial Offer. Annex-VII Check List

4. Your offer should be in "Two Separate Sealed Envelopes enclosed in third Master Envelope" as given below. The offer should be valid upto 30th Sept 2017 :

ENVELOPE - 1: TECHNICAL BID - HANDLING COMPANY PROFILE (Containing Annex –II, III, IV, V and VII) Information regarding Handling Company in general including the structure of Company, turnover and experience in relevant business and capability to provide offered handling services at Dulles International Airport, Washington, USA in particular. Handling Company’s response must contain reply to each point mentioned in Annex-V strictly as per format of this Tender document. Air India reserves the right to reject the bids which do not comply and do not meet the requirements and experience or do not provide information in desired format or put in the commercial offer in “Technical Bid envelope”. Air India reserves the right to withdraw the complete Tender process at any stage without assigning any reasons thereof.

In this response (Technical Bid) Services intended to be offered & provided, must be specified “No rates to be quoted or indicated on any of the documents in this envelope .”

Carrier’s Initials……… Handler’s Initials …. AIR INDIA LIMITED

Tender For Cargo Warehouse Handling at Dulles International Airport, Washington, USA (IAD) Tender no. GH/CGO/IAD/2017/010 ENVELOPE – 2 : FINANCIAL BID – COMMERCIAL OFFER – IN THE Format as per Annex - VI

Please submit your quotation meeting the requirements of Annex II, III & IV (Version 2013 along with yellow pages of 36th edition of AHM (Chapter 811). The Commercial Offer is to be submitted by responding against each para of Annex VI. Air India desires bidder to abide by all the terms and conditions of Annex-VI. Additional terms & conditions related to the para, if any to be proposed, may be indicated at the end of respective para by way of additional sub-para. The bidders should quote on the basis of Cargo Handling from the Handling Company’s Warehouse. The bidders must mandatorily fill all the columns of the Commercial Offer.

ENVELOPE -3 : (MASTER ENVELOPE)

The separately sealed envelopes, containing the “Technical Bid”(Envelope– 1) and Financial Bid (Envelope-2) are to be placed in a Master envelope, sealed, super scribed in bold “Bid For Cargo services- Tender No: GH/CGO/IAD/2017/010 dated 11th April 2017, Washington” with name and address of the Bidder and then to be sent either by Hand Delivery/ Post/ Courier to reach latest by 1100 hrs (LT) on or before_2 nd May 2017 at the address mentioned below:

Ms. Vandana Sharma, Regional Manager-Americas, Air India Ltd. 570 Lexington Avenue, 14th Floor, New York, NY 10022 Tel : 212-404-1312, Cell : 929-250-5756, Fax :212-407-1303, Email: [email protected]

5. It may please be noted that, both the offers (Technical & Commercial Envelopes) must clearly super-scribe the following.

 Tender No. GH/CGO/IAD/2017/010  Name and Phone no. of the GH Company.  Technical Bid or Commercial Bid.

6. Offers must be submitted by the due date. Offers received after the due date, time and incomplete response are liable to be rejected. Air India reserves the right to accept or reject any bids and/or cancel the tender process at its own discretion. Offers indicating rate(s) in the Technical Bid or Commercial offer received in the Technical Bid Envelope (Envelope – 1) is liable to be completely rejected.

7. The offers received will be opened in Washington, USA in the presence of bidders who are interested to be present. Initially the Technical offers (Envelop 1) will be opened. Subsequently the Commercial offers (Envelop 2) will be opened, if possible, for those bidders who meet Air India requirements technically under Annex V. Bidders will be

Tender For Cargo Warehouse Handling at Dulles International Airport, Washington, USA (IAD) Tender no. GH/CGO/IAD/2017/010 informed about date, time and venue for opening of bids at the contact no. indicated on the top of the envelopes.

8. This Tender exercise will make any previous agreement at the Airport with any and all parties null & void. The SGHA signed as a result of this fresh tender exercise will supersede any previous agreement with the selected party.

9. If you require any clarifications, please contact Air India as per details mentioned below.

Ms. Vandana Sharma, Mr. Vinod Kumar Regional Manager-Americas, Air India Cargo Marketing Manager, USA Ltd. Air India Ltd. 570 Lexington Avenue, 14th Floor, New York, Tel: + 1 201 9893332 NY 10022 Email: Tel : 212-404-1312, Cell : +1-929-250-5756, [email protected] Fax :212-407-1303, Email: [email protected]

With Warm regards

Vandana Sharma Regional Manager-Americas, Air India Ltd.

Tender For Cargo Warehouse Handling at Dulles International Airport, Washington, USA (IAD) Tender no. GH/CGO/IAD/2017/010 ANNEX - I Air India Proposed Flight Schedule Effective 7 th July’2017 at Dulles Int’l Airport (IAD)

ARR AIRC DEPAR FLIGHT DAY IVAL SECTOR RAFT TYPE TURE (IAD) (IAD) 3, 5, 7 AI-103/ (Wed, Fri, B777 0700 LT 1115LT DEL/IAD/DEL AI-104 Sun)

1. The Schedule provided above is for Season Summer - 2017. It may be clearly noted that Schedule or aircraft type are subject to change & intimation of the same will be provided with reasonable Notice. 2. Change in schedule / frequency will not be a ground for seeking any escalation in Handling changes.

3. A/C configuration: (Subject to change without notice)

Aircraft type ULD Configuration Pallet Container B787-800 04 18 B787-900* 04 22 A330-200 04 14 B777-200LR 04 18 B777-300ER 06 24 (*)-Configuration is approximate 4 Approximate Carriage of Cargo / Mail / Courier/ COMAT to be handled per flight:

Cargo types Export Tonnes Per Import Tonnes per Total Approx in Tonnes flight (Approx.) flight (Approx.) Tonnage per flight Revenue 6 3 9 Cargo Mail/Courier 1.5 0.1 1.6 COMAT 0.1 0.1 0.1 Approx. 20% of Revenue Cargo 1.4 Transit

Tender For Cargo Warehouse Handling at Dulles International Airport, Washington, USA (IAD) Tender no. GH/CGO/IAD/2017/010 ANNEX – II

RESOURCE REQUIREMENTS AND SERVICE STANDARDS EXPECTED

For handling of cargo at Washington the following functions would have to be performed by the Handling Agency.

1.1 CARGO HANDLING SERVICES

1.1.1 The Handling Company will provide cargo handling services as specified in Annexure IV in their warehouse and provide necessary manpower, supervision services including dedicated Customer Service Agent. The job requirement is given in details below 1.3 of Standard of Services and Staff Requirements. 1.1.2 The Handling Company shall provide all warehouse equipment for handling the cargo at their cost. 1.1.3 The Handling Company shall provide cooling units for storage of perishable shipments. 1.1.4 The Handling Company will provide storage for the ULD's of the Carrier and will submit an inventory report on weekly basis to Air India personnel. 1.1.5 The Carriers may display its signage and corporate logo on the Handling Companies facility. 1.1.6 The Handling Company will ensure that all Govt. formalities like Local regulatory authority/ ICAO/TSA /FAA, CAA-USA, IATA customs, health, safety, labour and other mandatory requirements are complied with. 1.1.7 Dangerous goods will be accepted by Handling Company's trained personnel in accordance with the latest edition of IATA DGR and Carrier's special instructions. The staff from the Handling Company performing these functions should hold valid certificate, periodically updated. 1.1.8 Consumables for ULD build-up of Export Cargo like Skids, Plastic Sheets/Cover, Lashings, Packaging Tape, Beams, Spreaders etc. will be supplied by the Handling Agency and should be inclusive in the quoted rate. 1.1.9 All special cargo such as VAL, PER, HUM, DGR, etc. either for Export or Import are to be escorted by appointed Air India’s Security Service Provider, treated, and stored in accordance to the instructions of AWB, IATA, /TSA /FAA/ Customs and Security Regulations 1.1.10 The Carrier will be credited with charges collect fee of 5% 1.1.11 The Carrier will retain a fee, levied on issuance of DO (Delivery Order) on Import Cargo before the consignment is delivered. 1.1.12 No extra charges shall be applicable for providing the services at night, on Saturdays, Sundays or legal holidays. 1.1.13 No extra charges shall be applied to the Carrier by the Handling Co., due to the cancellation of the carrier's flight. 1.1.14 The Handling Company will provide X-ray machines/ETD which will be manned by trained and certified Security personnel of the Handling Company for X-ray of all joining/transit cargo and mail.

Tender For Cargo Warehouse Handling at Dulles International Airport, Washington, USA (IAD) Tender no. GH/CGO/IAD/2017/010 (a) The Handling Company to arrange dual view X-ray machine with a tunnel size capable of screening cargo with minimum dimensions of 62 inches wide and 66 inches high. As per BCAS regulations both X-ray and ETD are required for Cargo Screening. (b) The X-ray machine and ETD must be as per the guidelines of the Local Regulator and BCAS and be manned by certified cargo screeners. 1.1.15 All arrival/departure activities (warehouse functions) inclusive of ULD movements on Air India flights to be completed on Air India’s cargo system, i.e. LMS (Logistics Management System). Air India will provide access to its system. 1.1.16 For cargo destined to points beyond IAD, onward flight/trucking details should be entered in the system. 1.1.17 The Handling Agency will provide an office space for Air India Manager including all utilities (office Furniture, Phone, Internet connectivity etc.) suitable for functioning of Air India Cargo office.

1.2 SECURITY REQUIREMENT

1.2.1 The following will be the security requirement, which will be provided by the Handling Company i) Local appropriate authority approved Dual View X-ray machines. ii) Separate area for storage of Air India cargo. iii) Strong rooms for keeping the Valuable Cargo. iv) Provision for storing odd size cargo and cargo which requires 24 hours cooling off period. v) Premises should be safe guarded by trained personnel with modern security equipment. The selected Cargo Handling Agency, will comply to Local compliance procedures and will also have to observe Air India procedures, which will be apprised to them. vi) The Handling Company will allow Air India Security or its authorised agency to carry out their functions in the Handling Company’s warehouse. vii) The Handling Company should note that the Air India Security or its authorised agency would escort the cargo while transported to/from warehouse to Air India flight.

1.2.2 Space For Comat Handling: Segregated area to be provided, as per requirement, with provision for flexible perimeter, to accommodate occasional oversized items and use of racking system to maximize storage area.

1.3 STANDARD OF SERVICE EXPECTED AND STAFF REQUIREMENTS : The common job requirements applicable for export/import/flight handling tarmac coordinators/customer services unit and comat handling are given in details as below.

Tender For Cargo Warehouse Handling at Dulles International Airport, Washington, USA (IAD) Tender no. GH/CGO/IAD/2017/010

1.3.1 Export / Import Handling The Handling Company will be required to deploy staff depending on volume of cargo each day, for handling of Import / Export cargo besides some dedicated staff as indicated. The reporting pattern of these staff shall be discussed with Air India officials prior to deployment as per flight schedule.

i) Functions and deployment S/no. Functions Strength of Staff Required (a) Cargo Supervisor / Tarmac Coordinator 1 To Monitor Air India Cargo Handling - as per schedule & Supervisor to cover, Export & Import Cargo, during flight operations time and in case of disruption of flights too. (b) Cargo Flight Handling Agent – Documentation - Import / 1 Export, Claims, LMS functions, Secretarial / Bill Passing / Accounting / pre & post functions etc. and handling client enquiries on all days.

ii) Sufficient number of staff / supervisors to be trained to fill in for the leave vacancies to ensure availability as per agreed deputation on all days. iii) All Staff / Supervisors should be employees on the payroll of the Company. The warehouse staff should be well trained and qualified to operate handling equipment. iv) All staff of the Handling Company should have valid license for handling Dangerous Goods and meeting all IATA DGR/TSA /FAA requirements for handling of Air India export and import cargo. v) The Handling Company will ensure that due care is taken for avoiding damage to the Air India property. The Handling Company will comply with all local health and safety regulations and the security parameters as drawn and established by Air India. In addition, the Handling Company shall be solely responsible for strictly adhering to the Local Laws and Regulations. vi) Continuity of staff (trained) in carrying out Cargo functions to be maintained.

1.3.2 JOB REQUIREMENTS – EXPORT CARGO

Receipt of cargo consignments in Air India warehouse with all relevant documents to be checked by agent receiving / accepting the documents. The Handling Company staff shall inspect cargo – condition, count and test by ETD / X-ray if required. All shipments cleared for dispatch and loading into the aircraft must be screened cargo. All such cargo must be recorded in GHA acceptance list and mentioned in cargo manifest against each AWB

Tender For Cargo Warehouse Handling at Dulles International Airport, Washington, USA (IAD) Tender no. GH/CGO/IAD/2017/010 number.

i. Check and weigh consignment. If cargo is of valuable nature (silver, gold), Duty Manager or Duty Supervisor to be present during weighing operation. Correction if necessary to be made on the AWB

ii. Reading weight / charges etc., in the presence of the freight delivering agent.

iii. Documents to be entered in the system for customs purpose, and assigned to the relevant flight as per the booking sheet, which will be given to the Handling Company by Air India every day. Complete shipment data capture required (AWB, HAWB, etc) in Air India LMS System.

iv. Dangerous goods to be checked and DGR cargo to be left/secured in the area designated for such cargo. The Handling Company should have licensed staff to handle dangerous goods – Export / Import in accordance with the current IATA DGR and ensure that such a staff is made available for acceptance and handling of Air India cargo containing dangerous goods.

v. Ensure all security documentation, applicable to for the type of cargo, is in order, and if not, the same to be obtained from the exporter / agent by telephone/telefax/email in accordance with the applicable law. Also a copy of the Security Regulatory Authority letter as required by local laws is to be obtained.

vi. All customs procedures to be processed and ERL's to be delivered to customs as per customs requirement.

vii. All efforts to be made for utmost utilization of the aircraft space available. This is to be done based on the booking sheets provided to the handler by Air India, and further through telephone calls, and finally completion upon receipt of final CPM. Post Office mail and company material also to be forwarded following the above yard sticks, with the ultimate objective for total utilization of the space available. viii. To produce a Loading Sheet for the warehouse staff for assembly of ULD and loose cargo accordingly.

ix. The warehouse staff to act on the loading sheet and confirm to the office staff, for preparing the final manifest depicting the ULD No. / loose cargo and the contents.

x. Supplementary manifest to be prepared to account for the last minute changes on the cargo carriage.

xi. Telex / Email messages to be sent within 1 hour of departure of flight to all concerned (local, en-route station and destination), regarding the joining load for the flight, with all dangerous goods details or special cargo handling details and any other required

Tender For Cargo Warehouse Handling at Dulles International Airport, Washington, USA (IAD) Tender no. GH/CGO/IAD/2017/010 information.

xii. In case of payload / space restrictions, the cargo load to be adjusted and documents / system to be updated accordingly.

xiii. Requisite number of copies of air waybill manifests and tally sheets to be prepared for export and import cargo and then forwarded onboard the aircraft for distribution at destination and origin, for all concerned.

xiv. AV7 (CN38) postal mail copy to be collected by the Handling Company from Postal Authorities and handed over to the warehouse staff. Bags to be checked against mail documents (CN38) and X-rayed, and forwarded on the first available flight. Likewise Post Office mail delivered landside by Postal Authorities is received by warehouse staff and forwarded on the first available flight.

xv. Document M1 to be raised after mail has been dispatched, copies of which to be forwarded to Washington (IAD) Accounts-Air India, for billing, and copy forwarded to Cargo Coordinator / Cargo Mail Section-Mumbai, for record.

xvi. If any dangerous goods on board, then a NOTOC has to be prepared including copy of declaration and copy of relevant blue page from DG Book to be presented to Captain for his signature and a signed copy also obtained for Load Control Unit and flight record. Damaged ULD loaded on to the Aircraft shall also be included in NOTOC.

xvii. All joining valuable / perishables on board to be advised to security and cargo coordinator. xviii. To send the telexes pertaining to flight departure, i.e. valuable cargo, diplomatic mail, perishable cargo, dangerous goods, trans-shipments & HUM, UCM, FFM/FWB/FHL and any other special handling messages to transit and destination station. For cargo offloaded, intimation to be sent to destination.

xix. To give joining cargo / mail figures, once flight has departed, to traffic / Load Control (LCU) staff.

xx. To prepare manifest in FFM format and AWB wise after each flight departure.

xxi. To provide backlog figures as and when required.

xxii. Export Tracing: - Offloaded cargo, missing cargo - relevant telexes to be sent to the various destinations until the cargo has been traced. xxiii. Execute export AWB and prepare transfer at source. TFM on behalf of Air India. xxiv. In case an AWB is used from strong room, the AVYS register must be filed.

xxv. To manifest and prepare documents for movement of cargo shipped by road. xxvi. Notify to any claims received from agents. xxvii. Export flight documentation including legible copies of manifest / airway bills are to be submitted to Carrier’s accounting on a daily basis. Cargo Transfer Manifests (Import / Export) records must be maintained and furnished to Carrier’s Accounts. All records necessary for billing to Agents should be maintained and readily accessible with the Handling Company as and when required.

1.3.3 JOB REQUIREMENTS – IMPORT CARGO

i) Import documents brought from Air India flights, by Ramp Handling Company & to be segregated into: a) Imports for IAD b) Imports for trans-shipment.

ii) IAD documents to be fed into the computer for the necessary customs clearance and USA- ICS/ AMS inputs completed.

iii) Trans-shipment documents also to be similarly fed into the computer for obtaining the necessary release note and transfer manifest for the ultimate destinations.

iv) To book onward cargo with relevant carrier and obtain confirmation.

v) Arrange for transport of ‘Transfer Cargo’ to the receiving carrier's warehouse, (on or in the close proximity of the airport), on arrival of transfer cargo, under cover of the transfer manifest.

vi) To notify consignee or agent of the arrival of the shipment by means of Cargo Arrival Notice and also contact them via phone or fax, and record the same.

vii) Warehouse staff to offload the cargo from Ground Handling Company's bulk Lorries and ULD trucks/ dollies, and then break down and / or empty ULD'S. viii) Liaison with Ramp Handler, which does transfer of empty ULDs to/from other airside apron locations outside of the cargo terminal of the Handling agency. Transfer of empty ULDs to Ramp Handler from Storage Cargo ULD area. ix) One import manifest to be given to cargo warehouse supervisor to check the actual cargo arrival in the warehouse, and pieces to be checked against the manifest.

x) On completion of the above, status one to be sent- Flight Report / Discrepancy if any & accordingly telex / mail to be sent to origin station/security/carriers Airport Manager.

Tender For Cargo Warehouse Handling at Dulles International Airport, Washington, USA (IAD) Tender no. GH/CGO/IAD/2017/010 Related entries to be made in the carrier’s System (LMS).

xi) Arrange for collection of DO fees as applicable, prepare & issue Delivery Order to the consignee/agent, and provide a receipt copy of the DO for Carrier’s record. The DO fee collected should be remitted to Air India on daily basis.

xii) Arrange for collection of charges on 'charges collect' consignments as per the airway bills and remit the same to Air India. Cash / cheque collections and accounts on daily basis to be handed over to Air India. The collection has to be accommodated in the CC import map with supporting documentary and also a telex to the station of origin.

xiii) Release cargo to the consignee or agent upon proper release by customs and other government agencies as required.

xiv) Take action in accordance with applicable instructions when consignee refuses acceptance or payment, i.e. send telex/email to originating destination, with follow-up action. IRP to be raised and sent to point of origin with a copy to Carrier.

xv) Any shipper built ULD handed over to agent / consignee must be recorded, reflecting the Identification number and Condition of the ULD with ULD numbers and also to ensure that it is returned within 2-3 days in the same condition as and when handed out. In the event of loss or damage, the Handling Company must inform Air India, who in turn will take necessary penalty action against the agent / consignee.

xvi) To report any damage on telex/email to originating station, and accordingly prepare damage report. The same to be stamped by Carrier’s Airport Manager / Security (Representative).

xvii) All import tracing i.e. inbound missing cargo, insufficient addresses, no response from importer etc., and disposal instructions to be requested by the Handling Company.

xviii) To do bond check every week with a copy to Air India.

xix) Trucks ex JFK/EWR to be off-loaded by the warehouse staff, and transactions are to be treated as an import inbound flight, except copy 5 of the TI document is stamped by customs and should be filed.(Liaison only with Air India’s Trucking agent)

xx) ULD stock inventory to be carried out Weekly, and SCM telex/email to be sent to the Manager, Cargo Operations and [email protected] at GH Unit Delhi-Air India about the same at following addresses (IADKZAI/IADFSAI/IADOPXH/BOMFVAI/ BOMFDAI/ BOMKFAI/ BOMGYAI/DELKGAI) .

xxi) ULD storage of station float 50 will be exempted from any charges.

xxii) To handle / reply to any claims received from agents / shipper / consignee.

xxiii) If cargo is mishandled/lost/damaged while in custody of the Cargo Handling Company, the Cargo Handling Company will be liable for the claim arising due to same.

xxiv) Postal mail to be handed over to Postal Authority with copy of CN38 within 2 hours of arrival of flight. Copy of receipted CN38 (signed and stamped by the Postal Authority) along with M2 form to be forwarded to Cargo Mail Section, Mumbai, for record.

xxv) Mail handling including collection of valuable mail bags (V Bags) from the arrival aircraft to be handed over to Postal Authority and no. of bags & AV7s should be lodged on daily basis. To send report to Mumbai / Delhi Mail section along with the receipted AV7’s from postal authorities.

xxvi) Import Charges Collect shipments will be responsibility of the Handling Company and guaranteed form of payment such as cash, certified cheque or money order is to be determined by the Handling Company. It is the responsibility of the Handling Company for shipments consigned to Banks to obtain the bank release prior to delivery of the shipment.

JOB REQUIREMENT - TRANSFER FUNCTIONS

1. DIP MAIL Imports a) Prepare transfer manifest / in-bond labels

b) All docs taken to Customs for approval and brought back to ensure all shipments transferred same day, if possible.

c) All shipments taken physically to respective airlines' warehouse with respective transfer manifest.

Exports

Receive transfer manifest from interline carrier/trucking company – check airway bills and customs approval and other docs.

2. COMAT

Consignments for transfer to foreign airlines - prepare transfer manifest and take each consignment to respective foreign airlines' warehouse for acceptance.

3. CARGO

For Import consignments-book on telephone and respective airlines, execute transfer manifest, and load on truck or physically take to interline carrier.

For Export - receive from trucking company/interline carrier.

1.3.5 JOB REQUIREMENTS/ FLIGHT HANDLING - TARMAC CO-ORDINATORS

1. Check all incoming telexes and distribute as per flight and action accordingly.

2. The flight coordinators to use the handling agency’s airside transportation for attending flights.

3. The flight coordinators on duty will function and report to Air India Cargo Sales Manager / Air India flight coordinator.

4. Check all freight that has been built for the flights and see if anymore allocation available from load control and then organize with warehouse staff and Handling Company to build the extra ULDs (pallets & containers) or Loose Cargo and pass weights to load control. Ensure all pallets and containers space is used to the maximum.

5. To check if all documents/manifests are ready for the flight. If valuable cargo being accepted i.e. Gold/Silver etc., to be weighed in coordinators presence and ensure all documents are amended, if necessary.

6. To check dangerous goods notification to captain (NOTAC) is made with all relevant copies attached. Provide well in advance information to Commander for such cargo.

7. To advise Ramp agent / Transport Company the quantum of load to be picked up for the flight.

8. To accept Cat A Bag (diplomatic bag) from Indian High Commission in the morning and manifest the same with copies for Accounts IAD & BOM and copies for flight purser and flight folder. Category A Dip Mail to be forwarded as HOP and entered on NOTOC to Captain with pre-alert to carrier.

9. Ensure that all cargo leaves the warehouse in the correct position/ sequence for easy loading straight onto the Aircraft.

10. All joining post office mail documents to be listed on daily basis with forwarding flight details to post office on weekly basis.

Tender For Cargo Warehouse Handling at Dulles International Airport, Washington, USA (IAD) Tender no. GH/CGO/IAD/2017/010 11. Attend incoming flight

a) Take over any Cat A Bag from the incoming Flight Purser.

b) Meet aircraft on arrival, collect Manifest and tally incoming cargo with Manifest. i) To check for any valuable incoming cargo. ii) Load any joining valuable cargo in presence of Air India Manager and enter VAL note. iii) Ensure all valuable container cargo is offloaded. iv) Incoming Valuable cargo to be taken to warehouse and stored in strong room. v) Valuable mail bags to be personally collected from the aircraft and hand over to post office with receipted/stamped/signed copy of CN38, and copy of same forwarded to Cargo Mail Section, Mumbai / Delhi. vi)To ensure all pallets/containers/bulk cargo is correctly offloaded and same transported to warehouse. vii)Should ensure all departure and arrival cargo is escorted by security staff from the warehouse to the aircraft and from the aircraft to the warehouse.

c) Ensure Courier mail is offloaded and taken to Courier Facility.

d) For short landed courier mail, appropriate telexes / Emails must be sent to all concerned.

12. Attend Departure flight: i) Hand over Cat A Bag joining / transit to Flight Purser (CIC). ii) Load joining documents / manifest in 12R container. iii) NOTAC with Dangerous Goods to be shown to Captain indicating Degree of Danger of Goods and position where same are loaded. Signature of Captain on NOTAC, once he is satisfied, to be obtained. This signed copy to be handed over to In-flight Supervisor/First Officer/Load Controller/flight departure file.

13. Courier accepted must be X-rayed in coordination with carrier’s Security staff/ representative and each bag must be tagged. Security letter must be checked and copy of tag attached. Same to be handed over to Air India Security Manager/Designated Security Officer. Bags to be picked up by Ramp agent to be monitored and taken to aircraft and loaded. Weight to be advised to load control. Telex to be sent on departure.

14. For Transfer mail on flights from India for IAD / onward destinations, the Coordinator to go to post office with Ramp agent driver to ensure all IAD bound mail is delivered and documents stamped by Post Office and all onward destined mail to be taken to various airlines and handed over by the coordinator. After receiving stamped mail docs,

Tender For Cargo Warehouse Handling at Dulles International Airport, Washington, USA (IAD) Tender no. GH/CGO/IAD/2017/010 M2 form to be prepared listing all mail bags and forwarded to Cargo Mail Section, Mumbai, with copy in our flight folder. The handing over of postal mail to Postal Authority/transfer to airlines for onward destination should be made within two hours of arrival.

15. After flight departure, all flight handling reports to be completed. All on-load / offload cargo figures to be passed to AI load control, IAD and to Mumbai by telex. All valuable / Cat A Bag / joining mail / AOG / Human Remains telexes to be sent. Pallet in/ out inventory to be kept on daily basis and forwarded to Mumbai on fortnightly basis. Daily flight record (Arr/Dep) of all revenues/stores/mail figures to be maintained.

16. Handover on daily basis to AI copies of i) Import/Export manifest and airway bills ii) Import/Export cash MAP/ bank deposit slips

17. The coordinator should check the courier tags along with the manifest and collect the AWB copies.

18. Sort and distribute AWB and manifest for AI accounts and Sales.

19. Details of any offloaded cargo to be informed to AI sales.

20. To monitor the arrival and departure of Trucks at the aircraft.

1.4 JOB REQUIREMENTS - CUSTOMER SERVICES UNIT

Customer Service Unit, to handle all enquiries for export / import, answer telexes, make arrangement for movement of special cargo and make bookings. Pre-alert telexes for cargo needing special attention to be sent to concerned stations. Maintain records for export shipments including filing of CTM. Sort discrepancies pertaining to export/import consignments. The customer Services Unit will function under the direction of Air India personnel.

1.4.1 Functions to be performed: i) Post flight computer action on every consignment in LMS - freight delivered. ii) Import notification – by telephone / fax & Email / LMS / PSS (ULD arrival message / entry). iii) Telephone queries for export / import. iv) Cargo bookings. v) Tracing – mishandled cargo, short-shipments. vi) Flight details/arrival details for export/import shipments. vii) Handle General cargo rates (TACT) enquiries. viii) Miscellaneous queries – Storage charges, documentation, special handling of

Tender For Cargo Warehouse Handling at Dulles International Airport, Washington, USA (IAD) Tender no. GH/CGO/IAD/2017/010 cargo etc. ix) Postal mail statistics – AV7 statement made for every flight for Cargo Mail Section, Air India Mumbai. x) Auditing of flight – check air waybills for correctness of weight, dimensions, PER clause and other fields. xi) Maintain daily Cargo uplift statistics. xii) Issue CCAs. xiii) Cover for other staff for lunch hour / vacation / leave. xiv) All correspondence pertaining to customer service.

1.4.2 Dedicated Supervisor’s additional functions: i) Cargo Claims – export and import. ii) Special customers/cargo requirements/projects. iii) Handling of all cargo related queries all seven days a week. iv) All correspondence pertaining to customer service.

1.5 JOB REQUIREMENTS - COMAT HANDLING

General COMAT Functions: Handling of all Company material transported by the Carrier. Coordinate with Regional Materials Manager –(R-MMD) office for movement of COMAT/AOG/Critical company consignments. The handling company to provide services for handling of all COMAT transported by the carrier. Coordinate with AI cargo manager for movement of COMAT / AOG / Critical Company consignments. It includes issuing of AWBs, freight handling, coordination and correspondence with AI suppliers , pick up , deliveries, information to AI offices concerned in India, Maintaining records, customs clearance for imports consignments when required, the cargo handling agency will provide to AI a servicing comparable to servicing provided by cargo agents including data capture of shipments for transfer to LMS ( AI system).

COMAT EXPORTS

As regards COMAT, the handling agency is required to carry out exactly the same functions as for any Commercial Export shipment, storage, making of the AWB, labelling of all packages.

COMAT IMPORTS

The prospective tenderers should have necessary storage and customs clearance facilities for imports.

In brief, the COMAT shipment are like any other commercial cargo shipments.

1.5.1 General Functions to be performed: i) Answer all faxes / telexes giving required / requested information. ii) Find all designated AOG/critical/consignments and assign them to Q Notes / air

Tender For Cargo Warehouse Handling at Dulles International Airport, Washington, USA (IAD) Tender no. GH/CGO/IAD/2017/010 waybills. iii) Resolve all discrepancies regarding unpaid invoices i.e. find relevant Q Notes / air waybills. iv) Fax or mail requests for invoices / correct P.O. numbers or any other discrepancy to MMD and match same when received. Send reminders for same, if not received. v) Return all consignments to vendor requested by MMD. vi) Notify parties of COMAT / import P/U’s. vii)Give local P/U for COMAT / imports. viii) Maintain Q Note / air waybill files etc. ix) Send freight for repacking. x) Answer telephone requests.

1.5.2. COMAT EXPORTS

As regards COMAT, the handling agency is required to carry out exactly the same functions as for any Commercial Export shipment with the difference that the making of the AWB and the labeling of all packages are done by Air India. For all purposes, it is exactly the same as any commercial shipment. The functions are - acceptance, documentation, computer feeding of data, labeling and handling of AOG including DG COMAT consignments, transferring of inbound COMAT consignments to final destination, maintaining a record of outbound/inbound COMAT. To liaise with RM-MMD for uplift of AOG/DG COMAT consignments.

Functions to be performed: i) Freight received from UPS / FEDEX / other carriers. ii) Load / store freight into bins according to date / section for delivery. iii) Feed details of each shipment into Ragini computer to obtain Q Note / air waybill. iv) Label freight (COMAT number / AOG / Must GO, etc.) v) Air India COMAT airway bills exempt from applicable AWB fee. vi) Prepare paperwork for export, including AES data entry when required and manifesting in AI-LMS for departure with copies to destinations, MMD and cargo office.

1.5.3 COMAT IMPORTS

The prospective tenderers to advise if they have the necessary facilities for the customs clearance of imports. In brief, COMAT shipments are like any other commercial cargo shipments except that the documentation and labeling is done by Air India themselves.

Functions to be performed:

i) Prepare / Type 3311 customs forms with copies for customs.

Tender For Cargo Warehouse Handling at Dulles International Airport, Washington, USA (IAD) Tender no. GH/CGO/IAD/2017/010 ii) When COMAT consignment cleared by customs, match custom papers with tally. iii) Make labels for each consignment and attach same. iv) Deliver to UPS / FEDEX / other approved carrier. v) Prepare paper work for information of MMD. vi) Answer all telex correspondence requesting for forwarding information from Mumbai / MMD / Engineering/ Air India Engineering Services Ltd..

1.6 General Cargo Handling Specifications

i) Liaise with local authorities. ii) Indicate the Handling Company is acting as Handling Company for Air India. iii) Dispatch and receive all messages in connection with the services performed by the handling company, using Air India originator code, as applicable. Maintain a message file containing all above-mentioned messages pertaining to each flight. iv) Maintain clean, well-lit facilities for handling of cargo. Protecting cargo from unauthorized access and weather. v) Take appropriate action to prevent theft of, or damage to, cargo. vi) Ensure safe operation of all equipment in facility. vii)Provide acceptance/certification check for all dangerous goods to be handled per existing procedures and regulations applicable to Air India. viii) Obtain receipt upon delivery of cargo. ix) Maintain all files (e.g. security, dangerous goods, live animal, human remains, mail etc.) in accordance with Air India and regulatory requirements. x) Check all documents to ensure shipment may be carried in accordance with Air India’s and all applicable regulatory requirements. xi) Place cargo under Customs’ control, if required, and clear discrepancies in accordance with local regulations. xii)Present to Customs, as required, cargo for physical examination. xiii) Take immediate action in accordance with Air India’s and/or local authorities’ instructions in respect of irregularities, damage or mishandling of dangerous goods and special cargo shipments. Set up inspection services as required. xiv) Report to Air India any irregularities discovered in cargo handling. Examine and resolve air waybill discrepancy reports. xv) Handle lost, found and damaged cargo matters, as mutually agreed. (Repair or repackage damaged containers/cartons for further carriage.) xvi) Notify Air India of complaints and claims, giving supporting data. xvii) Resolve customer complaints at first point of contact within established guidelines. xviii) Non-delivery notices must be completed and mailed for unclaimed shipments. xix) Take action in accordance with applicable instructions when consignee refuses acceptance or payment. xx) All import short shipments, damages and short landings must be telexed to the origin and transit stations and a proper short shipment and / or damage report filled out.

Tender For Cargo Warehouse Handling at Dulles International Airport, Washington, USA (IAD) Tender no. GH/CGO/IAD/2017/010 xxi) All irregularities must be remarked and updated for quick response. xxii) Balance actual daily collections. xxiii) Deposit collections in Air India account and maintain record. xxiv) Collect all required collections & forward all documentation pertaining to collection to the Carrier’s Accounts Office. xxv) Handle company mail, as mutually agreed. xxvi) All Stationery such as Customs clearing documents for import and export to be provided by Handling Company as per industry practice. For example carrier certificates, inbound transfer documents etc. xxvii) Handling Company should provide its own internet access and computer to comply with Customs Regulations and submission of export declarations for COMAT. xxviii) Safe-guarding of Cargo and mail on round the clock basis in cargo warehouse and X-ray screening/physical examination/ observing 24 hrs. cooling off period of cargo/mail for export cargo. xxix) Handling Company shall not take responsibility for export declarations.

1.7 Cargo handling i) The Handling Company will ensure that all Government formalities like TSA/FAA/CASA/ASOB, Customs, Health, Safety, Labour etc. and other mandatory requirements are complied with. ii) Dangerous Goods will be accepted by Handling Company's trained personnel in accordance with the latest edition of IATA DGR/TSA /FAA and Carrier's special instructions. The staff from the Handling Agency performing these functions should hold valid certificate, periodically updated (cooling period to be maintained). iii) The Handling Company should have well equipped warehouse with truck docking facility for handling of AI cargo and co-mat, in Handling Company's warehouse which should be inclusive in the quoted price. iv) The Carrier will retain a charges collect fee if any. v) The Handling Company must be able to provide x-ray machine capable of scanning skids in full. The screening must be performed by trained and certified personnel at the warehouse facility for X-raying of all joining/transit cargo and mail. The cost of screening should be inclusive in the quoted price. vi) For transfer cargo destined onward, flight/trucking details should be entered in the AI system. vii) The Handling Agency will provide one dedicated Customer Agent during normal working hours from Monday to Saturday. The Agent will handle enquiries, answer telexes, make arrangements for movement of special cargo and make bookings. The Customer Agent will function under the direction of AI personnel. viii) For all export and Transit cargo, 100% X-ray screening in accordance with TSA/BCAS/ Locally applicable regulations, should be followed.

Tender For Cargo Warehouse Handling at Dulles International Airport, Washington, USA (IAD) Tender no. GH/CGO/IAD/2017/010 ix) A dedicated supervisory staff from the handling company will coordinate the carrier’s activities. x) For the handling of Dangerous goods shipments the Handling Company shall provide special storage areas equipped with firefighting materials and suitable emergency equipment xi) All scales must be calibrated in accordance with local Laws and the records should be made available for inspection on request by carrier. xii) The handling company will perform special handling of valuable (VAL) and /or Vulnerable Cargo (VUN). The Handling company shall provide strong room facility for storage of VAL/VUN consignments. xiii) The handling company should have refrigerated/ cooling units facility for storage of perishables shipments (PER). xiv) Postal Mail will be offloaded from the aircraft and delivered to the postal authorities and record maintained for the delivery. Dip-mail will be collected from aircraft and transferred to other airlines for re-forwarding to final destinations. (Function performed by Ramp handler, Cargo GH to liaison with)

1.8 FOR HANDLING CARGO IN HANDLING COMPANY'S PREMISES

The Handling Company should ensure that there is separate adequate space including provision of strong rooms for valuable cargo to be provided. The Handling Company should ensure that all the security procedures/requirements are adhered to as required by FAA / TSA including X-ray machine approved by appropriate authority and allow Air India's security to carry out their functions.

TENDER FOR CARGO HANDLING AT Dulles International Airport, Washington, USA (IAD) Tender no. GH/CGO/IAD/2016/ 028 ANNEX-III SERVICE LEVEL AGREEMENT

This SLA is made between the representatives of Air India Limited (The Carrier) and ______(the Service Provider) at the location IAD concerning service delivery standards for the ground handling services contracted between the two parties. This document is being singed to ensure that both parties are able to monitor and maintain high satisfaction level to carrier’s Customers.

The service elements outlined below are general and are based on prevailing industry standards. They can be extended/reduced or added to as agreed between the parties considering factors such as facilities available, infrastructure, type of aircraft operated etc. at the respective locations. Preamble: This SLA will enable a quantified monitoring of services and to enable regular review of service standards. The Service Provider is aware that the delivery of service standards shall not compromise safety of procedures. The penalties levied by Carrier under this SLA does not require any notification under Paragraph 10 of Annex-VI. Performance below Service Levels The performance below laid down Service standards and levels shall attract penalties. The penalties are specified under 2 parts hereunder. The penalties indicated at para Á,B,C of this Annex, shall be independent of parameters & penalties stated in Para D. The penalties, so mentioned in Para D, shall apply on the total monthly GH bills.

A. Punctuality (On Time Performance) - Target : 100%

There will be no penalty for GH delay up to 05 minutes. However, for GH delay above 05 minutes, the percentage penalty of the handling charges of the flight shall be as under: Delay

Penalty 06-15

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TENDER FOR CARGO HANDLING AT Dulles International Airport, Washington, USA (IAD) Tender no. GH/CGO/IAD/2016/ 028

10% 16-30 minutes

15% 31-44 minutes

25% 45 minutes and above

B. Aircraft Safety - Target : NIL Incident of Safety Breach

Criteria – Damage to aircraft by the act of Handling Company employee or the employee of its outsourced agency. Penalty - AI will reserve the right to impose the penalty of up to 100% of handling charges for the flight besides the clauses in the main agreement.

TENDER FOR CARGO HANDLING AT Dulles International Airport, Washington, USA (IAD) Tender no. GH/CGO/IAD/2016/ 028 C. Security - Target: Nil security breaches (airport security directives, airport regulations, 100%, breach of ICAO regulations - Annex17, Customs, Security etc.,) within the responsibility and control of Handling Company. Penalty: Reimbursement of fines/fees imposed on Air India.

D. Performance Parameters and Penalties -

Sr. Service/ Requirement Penalty per flight if No. Manpower not complied (amount in USD) 1. Dedicated Cargo Handling Agent 100 Manpower 2. Dedicated Cargo Handling Supervisor 150 3. Cargo/Mail Inbound all cargo/mail delivered / moved 200 per incident preparedness into Warehouse within 10 hrs of Flt for dispatch Arrival with manifests Outbound- positioned 4 hrs prior to ETD 200 per incident 5. DGR/AVI/VA no spillage in shipment / Ramp & 1000 + any penalty by L/ HUM Built following regulations / guidelines of DGR Local Authority at up loading/ offloading Airport. 6. No damaged All serviceable containers to be loaded. 1000 per incident ULD used for (as per SAFA guidelines) built up for Cargo 7. Proper handling ULD not to be damaged at station with Cost of ULD and no damage zero failures. to ULD 8. Arrival HUM/ To be moved from arrival bay/ ramp 1000 + compensation AVI/ VAL/ within 10 min after offloading paid by carrier to DGR consignee 9. Information Within 60 minutes of arrival to Air India Cost or Repair/ about arrival representative. Replacement of ULD damage + any penalty Container(if (ies)imposed on any) Carrier by regulatory/ audit agencies

Sr. Activity Monthly Penalty for not No. Target meeting target (% of monthly bill) 9. ULD SCM/float message- weekly report 100% 1%

TENDER FOR CARGO HANDLING AT Dulles International Airport, Washington, USA (IAD) Tender no. GH/CGO/IAD/2016/ 028 Sr. Activity Monthly Penalty for not No. Target meeting target (% of monthly bill) 10. NOTOC (Cargo)to be presented to the Load 100% 1% sheeter/Captain at D – 1 Hrs. 11. Maintain ULD Float as per (not more than 100% 3% agreed allocated ULD float + 10 %) DGR/AVI/VAL/ HUM acceptance strict to 100% 1% 12. IATA / CAA-USA regulations /TSA /FAA 13. Loading Supervisor To Be DGR trained 100% 3% 15. Staff working in operational area to be trained in 100% 3% Airside Safety and SMS (Safety Management System). 16. Damage to A/c by an act of Handling Company Nil 100% + as per Para or its Employee of its outsourced Agencies. Incident/ 4 of Annex-B. Accident 17. Any liability arising out of damage/loss caused Nil Any such liabilities to third party property/person due negligence of Incident or associated costs. GHA employees/Outsourced employees or deficiency in the procedures.

All above parameters shall be taken only wherever they relate to Handling Company and is within Handling Company’ responsibility & control. Handling Company to provide the handling report for certification by the authorized AI representative after each flight.

Signed the Signed the

At At For Air India Limited Vandana Sharma For and on behalf of Service provider Regional Manager – USA (The contract administrator) (The contract administrator)

ANNEX - IV CARGO HANDLING / WAREHOUSE SERVICES REQUIRED BY AIR INDIA AS PER IATA AHM 810, 2013 VERSION (including yellow pages* of 36th edition).

Section 1 –Management Functions 1.1.1, 1.1.2, 1.1.3, 1.1.4 1.2.1, 1.2.2, 1.2.3(a)(e)(f)(g)(h)(i)-180days, 1.2.4, 1.2.5(a)(c), 1.2.6 1.3.4, 1.3.6( Tarmac-coordinator-For Collection of Cargo Documents and verification of ULD/Bulk Load/ Dip-mail etc), 1.3.8, 1.3.9 1.4.8, Section 3 Cargo Transport Ramp Services 3.6.5(a)(2,3,4,5)- between agreed points

Section 4.2 Communication and Flight Operations (Limited to cargo related documents and communications only) 4.1.1, 4.1.2 (b), 4.2.1, 4.2.2 (a)(b),

Section 5 – Cargo and Mail Warehousing Services 5.1.1(a), 5.1.2, 5.1.3, 5.2.1, (*)5.3.1(a-Prepare AWB and shipment record for export shipments only coming thru Cargo Agent)(b)(c)(d-from Carrier’s LMS system)(e-including shipment record)(f)(g)(h)(i) (as indicated in Annex-II), 5.3.2(DO Fee to Carrier), (*)5.3.3(a), 5.3.4(a), (*)5.4.1, 5.4.2, (*)5.4.3(a)(b)( 2)(i)(ii)(iii), 5.4.4, 5.4.5, (*)5.4.6, 5.5.1, 5.5.2, 5.5.3(a)(1)(b)(2- R&R), 5.5.4, 5.6.1, 5.6.2, 5.6.3( liaison only with ramp ground handler), 5.6.4, (*)5.6.5, 5.6.6 (*)5.7.1, (*)5.7.2, (*)5.7.3, (*)5.7.4(a), (*)5.7.5(Initial Action)

Section 6 - Support Services 6.1.1(a) 6.2.1(a)(c)(1)(2), 6.2.2(a-LMS)(7)(8)(9)(11-as mutually agreed), 6.3.1(a)(2,3) – For 10 LD3 containers & pallet sheet stock of 15 pallets, 6.3.2, 6.3.3(weekly report-email at [email protected]), 6.3.4, 6.3.5 – (Handling Company to notify carrier about damage Containers immediately on arrival in 60 minutes)

Section 7 – Security Services 7.2.1(a)(1,2,3,4,5) ( X-ray screening / ETD by certified screener.), 7.4.3 (b)(1) (liaise/ coordinate with Carriers service provider)

ANNEX- V

HANDLING COMPANY PROFILE

Please furnish the following information and other relevant information pertaining to your cargo handling company in general and your facility and capability at IAD, Airport covering the following aspect: Please provide specific answers to each of the following points of this annexure. . Please do not quote price in this envelope.

Sr. Description Comply / Remarks / Info no. Agree 1. Name, Address, Contact Telephone number, Fax number, e-mail address etc. 2. Brief resume of Handling Company specifying capabilities for providing various handling services to different aircraft at Washington Airport in particular. Please confirm that your Handling Company has minimum 03 years of Cargo Handling experience. 3. Please specify the services you are offering from the following in this tender and confirm that you are Authorized/ Licensed Handling Company at Dulles Int'l Airport for the services with reference. i) Cargo Ware House Facilities ii) X-ray Screening Facilities (The Handling Company that presently does not have the X-Ray screening capability will not be eligible for this tender exercise.) iii) ETD Screening iv) Automatic Storage and retrieval system 4. Please give brief description of resources in terms of manpower and cargo handling equipment and warehouse facility held at Dulles International Airport & the date since when providing handling services at Dulles Int'l Airport. Please specify that the Manpower held by you are sufficiently trained in cargo handling / warehouse activity and that they hold authorized and valid DGR certification. a) Manpower (on Company’s pay roll) i) Managerial ii) Supervisory iii) No of skilled personnel, iv) Other workmen Page 26 of 41 AIR INDIA LIMITED

TENDER FOR CARGO HANDLING AT Dulles International Airport, Washington, USA (IAD) Tender no. GH/CGO/IAD/2016/ 028 Sr. Description Comply / Remarks / Info no. Agree b) Assets : Offices, workshop facility etc. c) Equipment: Number of Equipment held at IAD like Fork Lifts, X-ray Machines, Tugs etc. and confirm that you will be positioning the required equipment in the warehouse for Handling AI cargo. 5. Experience as Cargo Handling Company in Dulles International Airport (No. of years) and the validity of the license/ authorization to carry out the Cargo Handling Activity at IAD – Company having validity of less than two years will not qualify for this tender evaluation. 6. Number of airlines handled at present at Dulles International Airport (IAD). i) Name of Airlines ii) Services Provided iii) Type of Aircraft iv) Type/ Name of Logistic Management systems Handled (LMS) v) Capacity of Automatic Storage and Retrieval System 7. Please confirm that you will be able to handle cargo of AI flights in AI's own computerized LMS. 8. Please provide Handling Company’s approx. financial turnover and tonnage handled annually - by way of providing Cargo handling service at Dulles International Airport. 9. Contact person for this tender with contact address, telephone No, email etc. 10. Please confirm that you comply with all requirements under IATA/ICAO/FAA/ CAA- USA/ BAA, TSA/ FAA, SAFA, Local Airport Regulator, local laws/rules related with safety, Labour, Airports Authority and any other applicable regulations. 11. Please confirm that resources, procedures and service standards as per Annex II will be met and that a Service Level Agreement will be as Annex III shall be entered into. 12. Liability & Indemnity and Standard Termination clause as per article 8 and 11 of IATA SGHA 2013 version must be acceptable to Handling Company. Please confirm. 13. Please confirm that you will be able to commence Page 27 of 41 AIR INDIA LIMITED

TENDER FOR CARGO HANDLING AT Dulles International Airport, Washington, USA (IAD) Tender no. GH/CGO/IAD/2016/ 028 Sr. Description Comply / Remarks / Info no. Agree all services, as indicated in Annexure IV effective July 7th, 2017, provided the contract is awarded to you. 14. As an authorized Handling Company, you are required to submit your offer for the "The Handling comprising of Cargo Handling and Warehouse functioning. 15. Annex II , III, and IV are submitted as part of Technical offer and will be fully compliance with. Please confirm. 16 Please give details of training set-up related to cargo handling activities for your staff. Necessary Carrier’s specific training including Carrier’s DCS/LMS cargo system etc. as decided by Air India will be provided for which no reimbursement will be made to the Handling Company by the Carrier for deputing their staff to undergo the same. Handling company to arrange for Training facilities to train their personnel; carrier will arrange for the trainer. Handling company to extend all cooperation required for setting up/integration of IT systems, training hall, PCs, Projector etc. Please confirm if the same is acceptable to your company. 17 Please confirm that there will be no escalation in the handling charges in case of change in schedule of operations. 18 GHA will be executed in the form of Annex VI of this Tender (simplified version of IATA SGHA, January 2013). The standard of services expected, procedures and staffing enumerated in Annex II and Service Level agreement including the penalty clause as prescribed in Annex III will form part of the GHA. Please confirm that the same is acceptable to you. 19 The Handling Company will be eligible for further Technical Evaluation if it obtains minimum 10 points in the “Requirement Grading in the table at Para 18 below. The commercial offer of only technically suitable

TENDER FOR CARGO HANDLING AT Dulles International Airport, Washington, USA (IAD) Tender no. GH/CGO/IAD/2016/ 028 Sr. Description Comply / Remarks / Info no. Agree parties will be opened.

20. MINIMUM EVALUATION / QUALIFYING CRITERIA

In order to assess the capability of service providers, who show interest in our selection process, point system of evaluation has been indicated in this process.

A. Minimum points to be obtained to qualify for the final Evaluation process is Ten (10).

B. The term “Ground Handling Services” means services meeting all requirement as in Annex IV of this of ‘IATA SGHA (January 2013) & Yellow pages of AHM 36th edition’.

Sr. no. Parameter Points Party’s response i) Number of years in the business of providing Ground Handling (Cargo Handling & Warehousing) services for scheduled commercial flights at IAD. Less than 3 years. 0 3 to 5 years 1 6 to 9 years 3 10 years & above 5 ii) Number of airports where you have Ground Handling services set up for Cargo warehouse handling in USA? One airport 1 2 to 5 airports 2 6 to 9 airports 3 10 airports & above 5 iii) Total number of scheduled passenger airlines to which you are providing Cargo Handling & Warehousing services at Dulles International Airport (IAD). Less than 03 client 0 03 to 06 clients 1 07 to 12 clients 2 13 to 20 clients 3 21 & more clients 4 iv) Cargo in Tonne handled by Handling company in its warehouse during the year (2016) at Washington (IAD) 1000 to 5000 tonne 1 5001 - 10000 Tonne 2 10001 -20000 Tonne 3 Above 20000 tonne 4 v) Number of Scheduled flights (Wide Body) handled in year 2016 at Dulles International Airport (IAD). Less than 500 flights 0 Page 29 of 41 AIR INDIA LIMITED

TENDER FOR CARGO HANDLING AT Dulles International Airport, Washington, USA (IAD) Tender no. GH/CGO/IAD/2016/ 028 Sr. no. Parameter Points Party’s response 501 to 1000 flights 1 1001 to 3000 flights 2 More than 3000 flights 3 vi) Safety Track Record-Nil Ground Incident and nil findings by SAFA or CAA- USA/TSA/ FAA at Dulles International Airport. Nil Incident for last 2 years 1 Nil Incident for last 5 years 2 Nil Incident for last 10 years 3 vii) The Annual Turnover in Cargo Handling & Warehousing Business at IAD in USD. less than 5 million 0 6 to 10 millions 1 11 to 20 millions 2 More than 20 millions 3 viii) Number of Accreditations / Certifications/Approvals for Cargo Handling & Warehousing services held. One 1 Two 2 Three 3 Four and above 4 ix) No. of Star Alliance Airlines handled (Indicate Airlines Names) by Service provider at IAD. Nil Airlines 0 01-03 Airlines 1 04-06 Airlines 2 7 or More Airlines 3 x) Is Service Provider ISAGO certified for providing Cargo Handling & Warehousing Services at Dulles International Airport, Washington? Yes 3 No 0 xi) Is Service Provider providing Cargo Handling & Warehousing services to Wide Body Commercial Aircraft at IAD. Yes 3 No 0

21. The following para to be included in the GHA, which is mandatory "It is expressly understood and agreed by and between ______(the USA corporation) and Air India Ltd. (the Indian PSU) that Air India Ltd. (the Indian PSU) is entering into this agreement solely on its own behalf and not on behalf of any other person or entity. In particular it is expressly understood and agreed that the Government of India is not a party to this agreement and has no liabilities, obligations or rights hereunder. It is expressly understood and agreed that Air India Ltd. (Indian

TENDER FOR CARGO HANDLING AT Dulles International Airport, Washington, USA (IAD) Tender no. GH/CGO/IAD/2016/ 028 PSU) is an independent legal entity with power and authority to enter into contracts solely in its own behalf under the applicable laws of India and general principles of Contract Law. The (Corporation) expressly agrees, acknowledges and understands that Air India Ltd. (the Indian PSU) is not an agent, representative or delegate of the Government of India. It is further understood and agreed that the Government of India is not and shall not be liable for any acts, omissions, commissions, breaches or other wrongs arising out of the contract. Accordingly, (Corporation) hereby expressly waives, releases and forgoes any and all actions or claims, including cross claims, impleader claims or counter claims against the Government of India arising out of this contract and covenants not to suit the Government of India as to any manner, claim, cause of action or things whatsoever arising of or under this agreement”.

23. Please confirm that you will be able to provide services from 1st week of July’2017 if the contract is awarded to you.

24. Please give location and address of your warehouse at the airport.

25. PLEASE DO NOT QUOTE PRICE IN RESPONSE TO THIS ANNEXURE

26. PLEASE INITIAL ALL THE PAGES OF YOUR RESPONSE AND TO BE DULY SIGNED BY AUTHORISED SIGNATORY WITH SEAL.

Signed by Authorized Personnel

TENDER FOR CARGO HANDLING AT Dulles International Airport, Washington, USA (IAD) Tender no. GH/CGO/IAD/2016/ 028 ANNEX – VI COMMERCIAL OFFER

Your quotation must cover following points:

Quotation for providing Comprehensive Cargo Warehouse Handling services as per service requirements listed in Annex IV and meeting the resources required / procedures and service standards as in Annexure II for handling of Air India flights at Dulles International Airport, Washington, USA.

Please note, your quotation must be in the form of Annex B, simplified version of IATA SGHA January 2013, with the rates as in the following format.

PARAGRAPH 1 - HANDLING SERVICES AND CHARGES

1.1 For Freight Terminal and Cargo Warehouse handling of the Carrier(s) air freight, the Handling Company shall provide the following services of Annex-IV at the following rates in USD.

1.1.1 Services Sections/Terms (Cargo warehouse, Ramp and facilities Handling) services required by Air India as per IATA AHM 810, 2013 Version (including yellow pages* of 36th edition). Section 1 –Management Functions 1.1.1, 1.1.2, 1.1.3, 1.1.4 1.2.1, 1.2.2, 1.2.3(a)(e)(f)(g)(h)(i)-180days, 1.2.4, 1.2.5(a)(c), 1.2.6 1.3.4, 1.3.6( Tarmac-coordinator-For Collection of Cargo Documents and verification of ULD/Bulk Load/ Dip-mail etc), 1.3.8, 1.3.9 1.4.8, Section 3 Cargo Transport Ramp Services 3.6.5(a)(2,3,4,5)- between agreed points

Section 4.2 Communication and Flight Operations (Limited to cargo related documents and communications only) 4.1.1, 4.1.2 (b), 4.2.1, 4.2.2 (a)(b),

Section 5 – Cargo and Mail Warehousing Services 5.1.1(a), 5.1.2, 5.1.3, 5.2.1, (*)5.3.1(a-Prepare AWB and shipment record for export shipments only coming thru Cargo Agent)(b)(c)(d-from Carrier’s LMS system)(e-including shipment record)(f)(g)(h)(i) (as indicated in Annex-II), 5.3.2(DO Fee to Carrier), (*)5.3.3(a), 5.3.4(a), (*)5.4.1, 5.4.2, (*)5.4.3(a)(b)( 2)(i)(ii)(iii), 5.4.4, 5.4.5, (*)5.4.6, 5.5.1, 5.5.2, 5.5.3(a)(1)(b)(2- R&R), 5.5.4,

TENDER FOR CARGO HANDLING AT Dulles International Airport, Washington, USA (IAD) Tender no. GH/CGO/IAD/2016/ 028 5.6.1, 5.6.2, 5.6.3( liaison only with ramp ground handler), 5.6.4, (*)5.6.5, 5.6.6 (*)5.7.1, (*)5.7.2, (*)5.7.3, (*)5.7.4(a), (*)5.7.5(Initial Action)

Section 6 - Support Services 6.1.1(a) 6.2.1(a)(c)(1)(2), 6.2.2(a-LMS)(7)(8)(9)(11-as mutually agreed), 6.3.1(a)(2,3) – For 10 LD3 containers & pallet sheet stock of 15 pallets, 6.3.2, 6.3.3(weekly report-email at [email protected]), 6.3.4, 6.3.5 – (Handling Company to notify carrier about damage Containers immediately on arrival in 60 minutes)

Section 7 – Security Services 7.2.1(a)(1,2,3,4,5) ( X-ray screening / ETD by certified screener.), 7.4.3 (b)(1) (liaise/ coordinate with Carriers service provider)

1.1.2 Charges for handling Air India Cargo- Import and Export, COMAT & Mail, in the format given below. (Cargo/Mail Handling charges)

(i) Handling Charges:

Sr. Particulars Type of Cargo Carriage. Handling Rates Credit to Carrier / no. / KG in USD Revenue Sharing 1 Cargo Exports: Loose Cargo Handling Exports: Unitized including AMS & BUP 2 Mail / Courier Export: 3 COMAT/ GOI Import and Export – FOC Mail Air India COMAT & GOI Mails

4 Import ISF Sharing per AWB

5 DGR Per UN No. or Piece Acceptance Per Airway Bill (Max) and Handling Charges 6. Trans- the connecting period is NIL Charges

TENDER FOR CARGO HANDLING AT Dulles International Airport, Washington, USA (IAD) Tender no. GH/CGO/IAD/2016/ 028 Sr. Particulars Type of Cargo Carriage. Handling Rates Credit to Carrier / no. / KG in USD Revenue Sharing shipment less than 5 hrs. between Cargo; Import ATA and ATD i.e. and Export Transshipments requiring Tarmac transfer & documentation only. Period between ATA and ATD of importing carrier and exporting carrier respectively is more than 5 hrs.

The above quoted charges are inclusive of: a) All services of Para 1.1.1 of this Annex-VI b) Build-up, break down of all ULD (Palletized/containerized) and bulk loaded Cargo, mail and courier. c) Cost of plastic sheets, paper and ULD covers, lashings, Packing tape, rings skids/ spreaders and beams. etc. used on export cargo. d) All Resource requirement, Procedure, Service levels and Requirements of Annex- II, III and IV. e) All Documentation, processing, cargo screening and Customs clearance for Cargo/Mail/COMAT (if any). f) All Physical and Document Handling of Export/ Import Cargo & Mail g) Mail scanning and Capture of MAWB/ AWB h) Any Security fee applicable to cargo handling. i) Data Capture export AWB for CASS, HAWB data Capture. j) ULD storage Space and office space. k) Buffer should be made by handling company to ensure availability of Cargo staff on all days – Persons with requisite skill levels l) Office space including all utilities to Air India Manager at IAD.

The list of exclusions, if any, with respect to above quoted charges to be provided

(ii) X-ray Screening charges ( for Export cargo)

X-ray screening charges per KG (USD) Cargo Mail/COMAT Courier

The offer of the Technically selected party, meeting the Resources Requirements, SLA and agreeing to provide services of Para 1.1, that has lowest net handling charges to carrier shall be selected for award of contract.

1.2 The carrier may display its signage and corporate logo on the Handling Company’s facilities. The carrier may provide its own signage if it wishes, signage must meet the specification of Dulles International Airport.

1.3 Handling Charges, TSP charge Credit and man-hour rates quoted in Para 1 and para 2 shall remain firm for the contract period.

1.4 All non-revenue COMAT Handling of Air India and Govt. of India mails will be FOC.

1.5 There will be no charge for flight cancellations.

1.6 No Escalation in Handling Charges shall apply in case of Change in Schedule of Operations.

1.7 The Carrier will provide the Handling Company with access to its operating system to perform the services itemized in this agreement.

1.8 The Handling Company will operate the carrier’s L.M.S. system and make daily AWB entries.

1.9 Specify all taxes that may be applicable on the quoted rates in sub-paragraph 1.1.2 of this Annex.

1.10 No additional charge should be levied to AI for handling during nights, holidays, weekends, Bank holidays, off days or for overnight stay.

1.11 Handling company to confirm the takeover of the Handling of Carriers flights with effect from 7th July’ 2017, if the contract is awarded to you.

1.12 In addition to the Article 1.6 of the Main agreement, in the event of an accident or incident involving the carrier’s aircraft which causes the carrier to activate its emergency plan, the Handling Company will utilize the emergency plan as agreed between the parties responding to such situation and to assist survivors and families.

1.13 All charges are calculated based on Actual Weight. In case of Cargo shipped on Handling Company Trucking Network, all charges will be calculated on chargeable weight (in case of Volumetric weight of cargo shipment).

TENDER FOR CARGO HANDLING AT Dulles International Airport, Washington, USA (IAD) Tender no. GH/CGO/IAD/2016/ 028 1.14 In case of non-delivery of import cargo, the handling company will inform the carrier and action as per the instructions from the carrier. No charges shall be levied to the Carrier for such instances, unless due to by the Carrier.

1.15 Handling in case of return to ramp, technical handling, partial charge of load or cancellation involving allocation of resources by cargo handling company, charges for actual resource allocation will be payable. Any additional work resulting in additional costs must be pre-approved by the Carrier’s local representative.

1.16 All Cargo Staff on the ramp and Cargo warehouse must be trained with all requisite certificates as required by Local Aviation/ Airport Operator including Safety Management System (SMS). Only authorized ramp staff should deal with Loading/offloading/ transportation of DGR of all Classes in liaising with Cargo Staff.

1.17 Handling Company will extend necessary cooperation during periodic audit by the safety and regulatory agencies.

PARAGRAPH 2 -ADDITIONAL SERVICES AND CHARGES

List of Services not included in paragraph 1 above and to be on additional charge

S/no. Manpower/Services/Equipment Unit Rates in USD 1 Customer Agent Per Hour 2 Others if any

2.1 No extra charge will apply for delayed arrival / Departure.

2.2 The rates set out in Paragraph 1 and Paragraph 2 will remain firm and fix for the complete contract tenure. The Handling Company has to absorb any hike on account of Consumer Price Index (CPI), Minimum Wages or Airport stipulated charges in the country.

2.3 Handling Company will collect and credit “freight charges collect” plus five percent CC fee on the behalf of the Carrier and report collected amounts to the Carrier monthly.

PARAGRAPH 3 -DISBURSEMENTS

3.1 Any disbursement made by the Handling Company on behalf of the Carrier will be reimbursed by the carrier at actual cost price.

TENDER FOR CARGO HANDLING AT Dulles International Airport, Washington, USA (IAD) Tender no. GH/CGO/IAD/2016/ 028 PARAGRAPH 4 -LIABILITY AND INDEMNITY

4.1 The limit of liability referred to Sub-Article 8.5 of the Main Agreement of SGHA version 2013 shall be as follows:

Aircraft Type Limit (Per Incident) in USD B777/B747/B787 All series 1,500,000

4.2 Notwithstanding Article 8.1, Handling Company shall be liable for the compensation paid towards mishandling, damage, delay or loss of cargo or mail due reasons attributable to the Handling company. PARAGRAPH 5 - AREA OF RESPONSIBILITY INCLUDING SUPERVISION AND ADMINISTRATION

5.1 The area of responsibility as mentioned in sub-sections 4.3 and 4.6 of Annex-A is: Dulles International Airport and co-ordination with other Airport in case of diversion. 5.2 In addition to sub-article 5.1 of the Main Agreement, the Handling Company will maintain an acceptable level of training recognized by IATA in order to meet the requirements and instructions of the carrier when providing services with a safety aspect such as handling and transportation of Cargo including dangerous goods. 5.3 All training cost and expenses of the Handling Company’s personnel pertaining to Carrier’s LMS or system cutover, or such training as may be required in line with Sub –Article 5.8 of Main Agreement will be borne by Handling Company, carrier will bear the cost of their trainer. No cost will be levied to carrier for deputing GHA staff for such Trainings. The Handling Company shall be responsible, at its own cost and expense, for any additional training required due to employee turnover or course failures. However initial training for commencement of Operations will be provided by Carrier. PARAGRAPH 6 - LAW & ARBRITATION 6.1 Notwithstanding article 9 of the Main agreement, the Service Provider and the Carrier agree that in the event of disagreement or dispute concerning the scope, meaning, constructions or effect of this agreement, the parties will work to resolve the disagreement or dispute between them. Should the parties fail to resolve the disagreement or dispute, then either party is free to seek resolution through the appropriate court. 6.2 The Main agreement shall be construed and in accordance with and governed by the laws of the land in which the Service Provider has its principal office and in the event of any dispute, the courts of that land shall have exclusive jurisdiction

PARAGRAPH 7 - PAYMENT

7.1 Notwithstanding Sub–Article 7.2 of the main Agreement, payment of account shall be effected locally in local currency (USD), on monthly basis within 30 days of receipt of invoices by carrier locally.

7.2 Payment shall be issued to the Handling Company by Carrier on the following Account information: Name of the Account: Account Number: Name of the Bank: Bank Address:

PARAGRAPH 8 - DURATION, MODIFICATION AND TERMINATION

8.1 This Annex B shall be effective from 7th July, 2017 and shall continue in force for a period of three years or until terminated by either party giving 60 days’ notice in writing to other party in accordance with Article 11 of the Main Agreement of SGHA 2013 version. However in case of discontinuation of Carrier’s flight operations, termination will be without such notice. The Annex–B can be extended for another two years (two one year extensions) subject to performance review by Air India six months prior to end of 3rd and 4th year of the contract. 8.2 In the event of Service Provider’s permits or other authorizations to conduct its services as per Annex B (all services or part thereof) being revoked, cancelled or suspended, Service Provider shall notify the Carrier without delay ( within 24 hrs. of such suspension / cancellation of authorization ). 8.3 In case of such cancellation of authority, Service Provider shall arrange these services through alternate Service provider at its own cost, failing which carrier shall arrange services through other alternate and the resultant cost will be debited to the Service Provider for remaining period of the contract or balance termination notice period. 8.4 Notwithstanding Sub-article 11.11 of the Main Agreement, the Ground Handling rates as specified in Para 1 & 2 of this Annex B will remain firm for the complete duration of the contract (ie. for the period of 3 years) and no escalation for any reason would apply. Escalation if any due govt. directive, wage increase mandated by relevant authorities shall be absorbed by the Service Provider 8.5 Notwithstanding Sub-article 11.2 of the Main Agreement, any modification with 60 days prior notice shall be in the form of an Annex B including one made in this Annex B and remain valid only if agreed and signed by the Handling Company and the Carrier’s representative. Page 38 of 41 AIR INDIA LIMITED

TENDER FOR CARGO HANDLING AT Dulles International Airport, Washington, USA (IAD) Tender no. GH/CGO/IAD/2016/ 028 PARAGRAPH 9 - CONFIDENTIALITY, DATA PROTECTION AND GOVERNING LAWS 9.1 The Carrier and the Handling Company agree not to reproduce this Annex or to distribute it to others, in whole or in part, at any time, and permanently to keep confidential all information contained with the Annex and all information made available by the Handling Company and the carrier to each other during its negotiation or in the provision of the services. 9.2 In the provision of the services under this agreement the handling Company shall use reasonable measures to prevent the unauthorized disclosure, processing, capture, transmission or use of information relating to identified or identifiable individuals ( including customers and employee data ) which has been collected by or on behalf of the carrier. The Handling Company agrees not to use such information other than for the purposes of performing the services or as instructed by the carrier.

9.3 In accordance Article 9 of the Main Agreement, this Annex shall be governed by and interpreted in accordance with the substantive American laws of USA.

PARAGRAPH 10 –NOTIFICATION

10.1 (i)In accordance Sub-article 11.3 of the Main Agreement, any notice or communication hereunder shall be given to the respective parties as follows:

To Carrier: To Handling Company: Air India Ltd. Executive Director-Ground Handling Room No-423, 113, Airlines House, Gurudwara Rakabganj Road, New Delhi-INDIA-110001 Telephone: +9111 23422 144, Email: [email protected]

PARAGRAPH 11 – DECLARATION

11.1 "It is expressly understood and agreed by and between ______Ltd. ( American-Firm) and Air India Ltd. (the Indian PSU) that Air India Ltd. is entering into this agreement solely on its own behalf and not on behalf of any other person or entity. In particular it is expressly understood and agreed that the Government of India is not a party to this agreement and has no liabilities, obligations or rights hereunder. It is expressly understood and agreed that Air India Ltd. is an independent legal entity with power and authority to enter into contracts solely in its own behalf under the applicable laws of India and general principles of Contract Law. ______expressly agrees, acknowledges and understands that Air India Ltd. is not an agent, representative or delegate of the Page 39 of 41 AIR INDIA LIMITED

TENDER FOR CARGO HANDLING AT Dulles International Airport, Washington, USA (IAD) Tender no. GH/CGO/IAD/2016/ 028 Government of India. It is further understood and agreed that the Government of India is not and shall not be liable for any acts, omissions, commissions, breaches or other wrongs arising out of the contract. Accordingly ,______Ltd. hereby expressly waives, releases and forgoes any and all actions or claims, including cross claims, impleader claims or counter claims against the Government of India arising out of this contract and covenants not to suit the Government of India as to any manner, claim, cause of action or things whatsoever arising of or under this agreement.

PARAGRAPH 12 - SERVICE LEVEL AGREEMENT:

12.1 The executed Service Level Agreement, to be attached to Annex B as Annexure and will form integral part of the SGHA.

12.2 The Handling Company agrees to provide the services in accordance with the Services Standards as required by the Carrier.

Handling Company Authorized Seal with signature

ANNEX-VII Check List to be submitted along with Technical Bid

Sr. No. Requirements. Check Box TECHNICAL BID. 1 Handling Company Profile as per Annex V. 2 Relevant documents to establish eligibility (eg. Authorisation from Airport operator, approval of local regulatory bodies including Civil Aviation Authority, Experience and qualification of personnel etc.) 3 Service requirement as per Annex IV. 4 Acceptance of standard termination clause as per IATA SGHA 2013. (Refer Para 8 of Annex VI.) 5 Confirm provision of services from 1st Week of July’ 2017. 6 Acceptance of Annex II, IV, V, VII and duly signed SLA as in Annex III. 7 No price quote in technical bid. 8 Letter from Company authorising person to sign all the Offer Documents. 9 Envelope clearly indicating Technical Offer for Cargo Warehouse Handling services to Air India Flights at IAD and the name of Handling Company.

COMMERCIAL OFFER 1 Rates in Para 1 of Annex VI quoted are as per the format. 2 Carefully read the note regarding calculation of Lowest offer. 3 Acceptance of all the para and sub-para of Commercial offer. 4 All the papers of tender document and quotation have been signed and stamped by the person authorised by handling Company. 5 Envelope clearly indicating Commercial Offer for Cargo Warehouse Handling services to Air India Flights at IAD and the name of Handling Company. 6 Services and format in Commercial Bid are same as in Annex-IV of the Technical Bid and these services are included in the Basic Handling Charge.