ADR Center Brochure (MS Word)

U.S. Department of Contact Information Education General Telephone Number Office of Management (202) 219-0955 Alternative Dispute Email Address Resolution (ADR) Center ADR_Center @ed.gov ADR Center: Where All Roads Lead to ADR Information Enhanced Communication! Fax: (202) 219-2217 READ It 80 F. Street NW BEFORE You Website: ADR Center's Website NEED It! Suite 408-410 Directions Washington, D.C. 20001 Taking Shuttles from LBJ: Education 1 Phone: (202) 219-0955 and 2. Fax: (202) 219-2217 Taking Shuttle from K Street: K Street Exit at the F Street stop (AFGE Building). Email: [email protected] The ADR Center is located on the 4 th May 2012 Floor, Suite 408-410 which is wheelchair accessible. Note: To enter the suite you must have your ED identification badge or call the ADR Center’s general number above. Reasons You Should Contact the ADR Center ADR Center Services How the ADR Center Works With You Toward Success . The ADR Center provides all ED . Preventing Workplace Conflict employees and external applicants with . Coaching, Conciliation, Facilitation . Within 45 calendar days of the day one an informal process to resolve disputes, becomes aware of the incident, the . Principal Office-specific Crucial disagreements, or complaints on a wide employee should schedule an Conversations Training range of work-related matters. appointment with an ADR Analyst to . Work-Related Mediation . The ADR Center offers a setting that discuss the issues and identify a process supports using techniques and training . Team Building that best addresses the situation. (Note: methods such as conflict prevention, . Improved Communications Tutorials If the matter involves discrimination, resolution and management. (i.e., Discussions with My Supervisor) please notify the Equal Employment Opportunity Services office on (202) Benefits of Alternative Dispute Resolution . ADR Center Lending Library and session facilitation 205-5760 or [email protected].) . Provides an impartial third party to . ADR Analyst will contact you within Staffing Expertise facilitate resolution of disputes. three (3) business days to discuss (via . Provides quick solutions to addressing The ADR Analysts are available to assist telephone or in-person) your matter. work-related issues. employees in resolving challenges related to The ADR Analyst will work with you for up to . Promotes creative problem solving. work-related matters. 30 calendar days from initial contact date to . Encourages open communications. Pre-ADR Center Resolution Steps resolve the concern(s). . Allows parties to demonstrate To provide expeditious customer service and . In extenuating circumstances you may interpersonal skill to resolve disputes better results, employees are encouraged to request and be granted 60 calendar themselves. complete three (3) steps prior to consulting an days of additional resolution . Provides skills to improve working ADR Analyst: engagement and discussion(s). relationships. . Review the ADR Center’s website at: . The ADR Analyst uses the following . Promotes agency organizational culture ADR Center Website. resolution techniques with individuals improvements which allow parties to . Be prepared to discuss at least three or groups: participate in the creation of an solutions you find acceptable based on - Individual Interviews outcome that works best for all. the services offered. - Coaching / Conciliation (Individual or team) . Be committed to the ADR resolution - Focus Groups process to benefit you and the - Brain Storming Problem Resolution organization. - Mediation . Dispute(s) resolved: No additional action needed by the ADR Analyst. . Dispute(s) not resolved: ADR Analyst provides you with a “Notice of Right to File a Formal Complaint or Grievance.”