Tamara Johnson-Miles

TAMARA JOHNSON-MILES 1104 Walnut Drive • Chester, VA 23836 Main 804-530-0176 M I L E S O P R O J E C T S @ H O T M A I L . C O M Professional Virtual Assistant

KEY QUALIFICATIONS  Organizational specialist  Prepare and Mail Just  Skilled in effective and Listed/Just Sold Cards explicit, Proofreading,  Create Flyers, Brochures, Oral and Written and other Marketing Communication materials  Website Maintenance  Closing Coordination  Create and Maintain  Knowledge of the Spanish Mailing List language  Maintain Newsletters or  Obtained Real Estate Ezine License, VA 2005  Create and mail Postcards  Principles of Real Estate  Create and Mail Open  Office management House Invitations, and  Spreadsheet Generation Thank You Notes  Document management  Red denotes a Real Estate function EDUCATION/TRAINING

Virginia Commonwealth University Master of Arts English Literature May 2005

State University of New York at Stony Brook Bachelor of Arts English Literature August 1998

TECHNICAL SKILLS Microsoft Office including FrontPage, MS Map Point, Knowledge of Access, Power Point, Adobe Acrobat, PageMaker and PhotoShop, Mailers Plus 4, E-mail

AVAILABLE SOFTWARE Microsoft Office including Front Page, Photo Draw, Outlook Adobe PageMaker…

HARDWARE Fax including PC faxing capabilities, PC, Internet Connection, Phone with Headset, Filing System (Hardcopy), Time Keeping Software for Accurate Client Billing

MARKETING Direct Mail Specialist Processed all direct mail jobs in a fast paced deadline oriented environment-- to aid in the increase of sales revenue and production, including data/ market analysis and mapping of mail territories, communicated with Auto dealer clients, and internal sales force, performed demographic and credit score search prospect search for internal sales staff, Created, maintained and forwarded daily and monthly spreadsheets/reports to Executive level Management, Created and maintained a production board for in progress mail drops, performed quality control of mail processes, Performed demographic prospect search for sales staff as necessary, Verified proper functioning of the Customer Response System (IVR), Data entry-- Input mail requests using Mail Management database—Production Manager(PRO-MAN), Assisted with any overflow including Updating and Maintaining purchase order folders and Transporting mailers to the Post Office as necessary.

TAMARA JOHNSON-MILES 1104 Walnut Drive • Chester, VA 23836 Main 804-530-0176 M I L E S O P R O J E C T S @ H O T M A I L . C O M Professional Virtual Assistant pp 2.

Program Coordinator Development of informational and advertising documentation-Desktop publishing-- created marketing materials to increase student population including re-designing and editing employee and parent handbooks; Generated correspondences, flyers and memos for distribution to parents and office staff; Oversaw and planned age appropriate activities, events and lessons for pre-school children aged 2-5; Assisted Director in supervison of staff, communicated lesson and activities to staff, Monitored children, communicated with parents pertaining to child’s progress or scheduled activities; Greeted prospective and other clientele; Gave campus tour to prospective parents.

SUPPORT/ASSISTANT Administrative Assistant Assisted with training of new personnel; Generated daily reports; Maintained records and documents; Operated multi phone line system in order to respond and provide customer support to student and prospective telephone inquiries; Generated correspondence; Distributed departmental mail and correspondences; Performed data entry utilizing Citrix and Microsoft applications; Maintained student files; reviewed and proofread; Edited various documentation; Greeted and assisted visitors and students; Accepted payments and issued receipts; Promoted to Career Services Officer.

Career Services Counselor/ Officer: Responsible for assisting students' employment endeavors following graduation; Invited employers to campus to participate in job fairs, interviews, and general recruiting. Facilitated in student resume preparation and distribution; Helped students prepare for employer contact through resume writing workshops and mock interviews. Reviewed contracts and placement need for graduates; Utilized Citrix and Microsoft applications to maintain student activity files; Assisted Career Services Director with the recruitment of advisory board members utilized to review and approve student curriculum for the four programs of study. Library Assistant Experience conducting transactions in a government /major university/educational setting, Provided assistance to main library staff at circulation desk in order to ensure efficient library transactions; Sorted and shelved books; Responded to student, faculty, staff, and public inquiries regarding the availability of books.