Administration Chaper 3 Test

ADMINISTRATION CHAPER 3 TEST NAME: ______DATE: ______MATCHING: a. Listening b. Formal c. Informal d. Nonverbal e. Electronic ______1. This is a vital tool in which you use your senses (ear). ______2. This communication is either written, spoken, and planned. ______3. Informal communication is spontaneous. ______4. This is a physical movement of our bodies, such as waiving, folding arms, or leaning forward to listen. ______5. Several studies found that executives believed face to face communication skills has declined due to e-mail and electronic device.

SELECT: Select the correct category for each nonverbal communications A. Body Language B. Space Language C. Time Language _____6. Waiving, _____7. Arriving early or late for an appointment _____8. Folding arms, _____9. Leaning forward to listen. _____10. Public space. _____11. Returning phone calls _____12. Social space

TRUE OR FALSE _____13. The A in A.R.T. stands for arrive at conclusions quickly. _____14. The R in A.R.T stands for repeat what you heard. _____15. The T in A.R.T. stands for take notes.

MULTIPLE CHOICE:

_____16. Motivation is based on 5 classes of needs. a. Herzberg’s Motivation Maintenance Theory b. Hackman and Oldham Model c. Goal Setting Theory d. Maslow’s Hierarchy of Needs Theory _____17. People set goals concerning their future. a. Herzberg’s Motivation Maintenance Theory b. Hackman and Oldham Model c. Goal Setting Theory d. Maslow’s Hierarchy of Needs Theory

_____18. When 3 psychological states of meaningfulness, responsibility, growth, and satisfaction are used. a. Herzberg’s Motivation Maintenance Theory b. Hackman and Oldham Model c. Goal Setting Theory d. Maslow’s Hierarchy of Needs Theory

____19.This theory has two parts, satisfy basic hygiene needs and job enrichment. a. Herzberg’s Motivation Maintenance Theory b. Hackman and Oldham Model c. Goal Setting Theory d. Maslow’s Hierarchy of Needs Theory

____20. This theory states; if good work is reinforced, it will be repeated. a. Vroom's Expectancy Model b. Likert's Linking Pins Group Model c. Skinner's Reinforcement Theory

____21. This theory emphasized groups within the organization. Open communication is encourage similar to Theory Z. d. Vroom's Expectancy Model e. Likert's Linking Pins Group Model f. Skinner's Reinforcement Theory

____22. This theory is based on the employees’ seeking to maximize pleasure and minimize pain. a. Vroom's Expectancy Model b. Likert's Linking Pins Group Model c. Skinner's Reinforcement

23-33. 1. Select one of the above theories and explain why you can identify with it. (paragraph 1 typed)