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CAPTIONING APRIL 26, 2013 CITZENS ADVISORY COMMITTEE

***This is not an official, verbatim transcript of the ***following meeting. It should be used for informational ***purposes only. This document has not been edited; ***therefore, there may be additions, deletions, or words ***that did not translate.

>>JAY VICKERS: GOOD MORNING, AND WELCOME TO THE APRIL 26 MEETING OF THE CITIZENS ADVISORY COMMITTEE. WE'LL BEGIN WITH THE PLEDGE OF ALLEGIANCE. BARBARA, WOULD YOU PLEASE LEAD US. [PLEDGE OF ALLEGIANCE] NEXT, KAY, WOULD YOU PLEASE READ THE PURPOSE OF THE CITIZENS ADVISORY COMMITTEE. >>KAY DOUGHTY: GOOD MORNING. THE CITIZENS ADVISORY COMMITTEE HAS BEEN APPOINTED BY THE BOARD OF COUNTY COMMISSIONERS. EACH COMMISSIONER APPOINTS TWO REPRESENTATIVES. OUR CHARGE IS TO LOOK AT ISSUES BY THE BOARD AND MAKE RECOMMENDATIONS TO THE BOARD AND ALSO TO INTRODUCE THINGS THAT WE FEEL ARE IMPORTANT FOR THE BOARD TO LOOK AT. WE MEET REGULARLY ON THE FOURTH FRIDAY OF THE MONTH IN THE PLANNING COMMISSION BOARDROOM. >>JAY VICKERS: THANK YOU. NEXT UP, IF WE COULD PLEASE GO AROUND THE ROOM AND INTRODUCE YOURSELVES AND THE COMMISSIONER WHO APPOINTED. START WITH SPENCER. >>SPENCER KASS: GOOD MORNING. 2

SPENCER KASS, APPOINTED BY SANDY MURMAN. >> KAY DOUGHTY, APPOINTED BY COMMISSIONER MARK SHARPE. >> GAYE TOWNSEND, APPOINTED BY COMMISSIONER SHARPE. >> BARBARA ADERHOLD, APPOINTED BY COMMISSIONER BECKNER. >> KIMBER WILLIAMS, APPOINTED BY COMMISSIONER KEN HAGAN. >> [OFF MICROPHONE] >> WENDELL DUGGINS, APPOINTED BY COMMISSIONER LES MILLER. >> JOE WICKER, APPOINTED BY COMMISSIONER AL HIGGINBOTHAM. >> RON GOVIN, APPOINTED BY VICTOR CRIST. >> CRISTAN FIDEL, APPOINTED BY COMMISSIONER MURMAN. >> DEBORAH COPE, APPOINTED BY COMMISSIONER BECKNER. >>JAY VICKERS: NEXT UP IS PUBLIC COMMENT. I DON'T SEE ANYONE HERE FOR PUBLIC COMMENT, SO WE WILL GO TO THE RECAP. THERE IS AN AMENDED RECAP MAILED OUT THIS MORNING. THE RECAP IN YOUR BINDER IS THE CORRECT VERSION. PLEASE LOOK AT THE VERSION IN THE BINDER SO WE CAN APPROVE THAT RECAP. >> MOVE TO APPROVE. >> SECOND. >>JAY VICKERS: PAUSE FOR JUST A MOMENT, GIVE EVERYBODY A CHANCE TO LOOK OVER THE AMENDED RECAP. >> WHERE WAS IT AMENDED THIS MORNING? >>JAY VICKERS: IT WAS A GRAMMATICAL ISSUE. WE HAVE A MOTION AND A SECOND. ALL THOSE IN FAVOR? [CHORUS OF AYES] ALL RIGHT. 3

NEXT UP, THIS IS THE 8:45 ITEM ON THE AGENDA. WE HAVE MR. MERRILL AND HIS STAFF COMING IN IN A FEW MINUTES TO TALK ABOUT THE STREETLIGHTING ISSUE THAT THE CAC RAISED THREE, FOUR, FIVE MONTHS AGO, SOMETHING LIKE THAT. BEFORE THEY ARRIVED, I WANTED TO SPEND A FEW MINUTES TO GO OVER WHAT WE ARE GOING TO BE ASKING MR. MERRILL TO DO AND WHAT OUR CONCERNS WERE WITH STREETLIGHTING. SO I WANT TO DO A RECAP AMONG OURSELVES SO WE CAN BE MORE FOCUSED WITH MR. MERRILL. SPENCER, I KNOW YOU WERE HEAVILY INVOLVED WITH THIS ISSUE. I WILL START WITH SUMMARY STATEMENTS. PLEASE FEEL FREE TO FILL IN THE GAPS. I THINK THERE WERE TWO MAIN GOALS WE WERE TRYING TO ACCOMPLISH WITH REGARDS TO LED STREETLIGHTING. THE FIRST ONE IS TO ARE TECO MAKE LED STREETLIGHTS AVAILABLE ON THEIR PRICE LIST. IS THAT CORRECT? AND THAT WOULD ENABLE BUSINESS OWN OTHERS THE OPTION TO BUY LED STREETLIGHTS FROM TECO. I BELIEVE TECO MADE THAT CHANGE. IS THAT CORRECT, SPENCER? >>SPENCER KASS: THE LAST I HEARD, THERE WAS AN ARTICLE SAYING THEY WERE GOING TO BE BRINGING IT BEFORE THE PUBLIC SERVICE COMMISSION. I DON'T KNOW WHERE THAT STANDS. >>JAY VICKERS: A GREAT QUESTION. FROM A RECAP FROM OUR PREVIOUS MEETING, IF IT'S NOT ON -- TECO HAS THE STREETLIGHTING CONTRACTS IN THIS AREA. IF IT'S NOT ON TECO'S PRICE LIST, IT'S NOT AN OPTION 4

AVAILABLE TO BUSINESS OR HOMEOWNERS, AT LEAST NOT AN EASY OPTION. BY TECO PUTTING IT ON THEIR PRICE LIST, IT MAKES IT AN EASY OPTION FOR ANYONE WHO WANTS TO ADD LED STREETLIGHTING. THAT'S THE FIRST ISSUE. THE SECOND ISSUE HAS TO DO WITH THE COUNTY'S ADOPTION OF LED STREETLIGHTS, WHETHER IN NEW IDEAS PUTTING IN LED STREETLIGHTS, OR REPLACING TRADITIONAL STREETLIGHTS WITH LED STREETLIGHTS WHEN THEY REACH THEIR END OF LIFE OR SOME SORT OF SIGNIFICANT MAINTENANCE PERIOD. I BELIEVE THOSE FROM THE TWO AREAS. IS THAT CORRECT, SPENCER? >>SPENCER KASS: THAT'S CORRECT. JUST SO EVERYBODY IS AWARE, IT'S DOING IT IN AN ECONOMICAL FASHION. THAT'S ONE OF THE REASONS BONNIE COMES DOWN HERE, WHAT IS THAT PRICE, ESPECIALLY NOW THAT TECO IS GOING TO BE RAISING ELECTRIC RATES. I KNOW THEY'VE ALL BEEN WORKING ON THE BUDGET. HOW MUCH IS THAT GOING TO COST US? NOW DOES IT MAKE MORE SENSE TO REPLACE OR USE THE LED STREETLIGHTS? WHAT'S THE SAVINGS? WHAT PART OF THE SAVINGS IN TERMS OF TECO NOT HAVING TO REPLACE THE BULBS AS OFTEN ARE BEING PASSED ON TO THE COUNTY, IF ANY, AND HOW ARE THEY ARRIVING AT THAT PRICE. SO PART OF THE IDEA IS TO DISCUSS WITH BONNIE AND MR. FLETCHER AND MR. MERRILL IF THEY ARE GOING TO BE GOING IN FRONT OF THE PUBLIC SERVICE COMMISSION AND SAYING, 5

OKAY, THIS IS A CORRECT RATE THEY ARE GOING TO CHARGE US OR IT IS, AND ALSO KEEPING IN MIND THERE ARE MANY FEDERAL GRANTS AVAILABLE. SO ALTHOUGH IT'S TAXPAYER MONEY AND NO ONE WANTS TO WASTE IT, THERE MIGHT BE AN OPPORTUNITY FOR THE COUNTY TO GET THESE REPLACEMENTS, AND ALL THE SAVINGS COMES TO US IN THE COUNTY. SO THAT WAS SORT OF THE THOUGHT PROCESS. >>JAY VICKERS: I THINK I HAD DONE SOME RESEARCH WITH SPENCER ON THIS ISSUE, AND WE'VE SEEN THERE IS AN ACQUISITION COST INVOLVED WITH THE LED LIGHTS THAT IS MORE EXPENSIVE THAN TRADITIONAL LIGHTS, BUT AS SPENCER MENTIONED, THERE ARE NUMEROUS GRANTS AVAILABLE TO OFFSET THE ACQUISITION COSTS. THEN THE ENERGY SAVINGS ARE REAL FROM THAT POINT FORWARD. SO THERE'S AN ENERGY SAVINGS AND A LESS MAINTENANCE SAVINGS, SO YOU DON'T HAVE TO GO OUT AND CHANGE THE BULBS NEARLY AS OFTEN, SO THERE'S LESS LABOR INVOLVED IN MAINTAINING THE LIGHTS, AND THEY COST LESS ON A MONTHLY BASIS FROM AN ELECTRICITY STANDPOINT. SO THOSE WERE THE TWO MAIN AREAS. YES, MA'AM? >> AND THEY DON'T GENERATE AS MUCH HEAT. >>JAY VICKERS: THAT IS CORRECT. THERE'S LOTS OF QUESTIONS ABOUT LIGHTING PATTERN, THE LIGHT IS BRIGHTER THAN NORMAL LIGHT, AND IT CAUSES SOME CHALLENGES. IT'S MUCH MORE FOCUSED, DOESN'T SPILL OVER INTO OTHER AREAS. IT'S VERY FOCUSED AND GOES FROM LIGHT TO DARK OUTSIDE OF THE LIGHTING ZONE OF AN LED LIGHT. 6

SO THERE ARE A LOT OF QUESTIONS, BUT I THINK THE OVERALL FEELING -- PANNED SPENCER, I AM RECAPPING, SO DEFINITELY LET ME KNOW IF I AM RECAPPING INCORRECTLY -- IS THAT THERE ARE SOME BENEFITS TO LED STREETLIGHTS, BUT THERE ARE SOME HOOPS THAT YOU NEED TO JUMP THROUGH TO GET THAT GOING, AND WE'D LIKE TO SEE CAN WE JUMP THROUGH THOSE HOOPS? IS IT FEASIBLE TO START TO GO THROUGH THE GRANT PROCESS TO GET THESE LIGHTS ACQUIRED SO WE CAN AT LEAST START TESTING THEM AND SEE IF WE CAN LOWER OUR COST. AS SPENCER MENTIONED, BY GOING TO FEDERAL GRANTS, YEAH, THAT IS TAXPAYER DOLLARS, BUT IT WOULD RESULT IN A TAX SAVINGS TO THE TAXPAYERS OF HILLSBOROUGH COUNTY IF WE WERE ABLE TO GET THE LED STREETLIGHTS IN PLACE WITH THE ACQUISITION COSTS BEING PARTIALLY FUNDED THROUGH SOME OTHER MEANS. >>SPENCER KASS: I ALSO DID WANT TO MENTION, SLIGHTLY OFF TOPIC, BUT I SEE MISSING FROM THE AGENDA PART OF OUR DISCUSSION WITH THEM BESIDES THE STREETLIGHTING IS ALSO UNDERGROUNDING UTILITIES, WHICH FOR SOME REASON I DON'T SEE. I DON'T KNOW IF I AM MISSING IT. >>JAY VICKERS: THAT WOULD BE MY FAULT. >>SPENCER KASS: I WOULD LIKE IT ADDED. WE WAITED SIX MONTHS. >>JAY VICKERS: IF IT'S OKAY WITH YOU, SPENCER, I WOULD LIKE TO PUT A TIME-PERMITTING ADD TO PUT THAT AFTER THE STREETLIGHTING DISCUSSION. IS THAT FINE? >>SPENCER KASS: THAT'S FINE. >>JAY VICKERS: WHEN MR. MERRILL ARRIVES, I WILL INFORM 7

HIM OF WHAT THE AGENDA IS GOING TO BE AND SAY IF THERE'S TIME, WE WOULD ALSO LIKE TO TALK ABOUT UNDERGROUNDING UTILITIES. >>SPENCER KASS: THAT'S FINE. I STILL WANT TO HAVE A DISCUSSION WITH MR. FLETCHER WHILE HE IS HERE BECAUSE HE HAS BEEN THE HARDER ONE, APPARENTLY, TO GET, ESPECIALLY BEFORE OUR NEXT [OFF MICROPHONE] >>JAY VICKERS: OKAY. ALL RIGHT. ANY OTHER QUESTIONS ON THE LED STREETLIGHT DISCUSSION, WHAT WE ARE TRYING TO ACCOMPLISH DURING THIS CONVERSATION? ALL RIGHT. WE HAVE QUITE A FEW MINUTES BEFORE MR. MERRILL, SO I AM GOING TO JUMP AROUND A LITTLE BIT. SO THE FIRST TOPIC MR. MERRILL WILL BE DISCUSSING IS DISCUSSION REGARDING THE STRATEGIC INITIATIVES, AND THAT WAS THE TOPIC THAT WAS IN THE LETTER. IT'S IN THE FRONT FOLDER OF YOUR BINDER. THAT'S THE LETTER THAT MR. MERRILL HAD SENT A COUPLE OF MONTHS AGO SAYING HE WANTED OUR ASSISTANCE IN SOME VERY SPECIFIC AREAS, AND WE TALKED LAST MEETING ABOUT BREAKING DOWN INTO SUBCOMMITTEES TO FOCUS ON EACH OF THESE AREAS. BEFORE WE DID THAT, WE WANTED TO GET ADDITIONAL INFORMATION DIRECTLY FROM MR. MERRILL ABOUT WHAT HE WAS LOOKING FROM IN THESE AREAS, WHAT THESE AREAS ENTAILED, SO WE WOULD BE ABLE TO STRUCTURE OUR SUBCOMMITTEES IN THE BEST POSSIBLE WAY. THAT WILL BE THE FIRST DISCUSSION WE WILL HAVE WITH MR. MERRILL. 8

CERTAINLY IF YOU ARE INTERESTED -- HOPEFULLY EVERYONE IS INTERESTED IN SERVING SOME SUBCOMMITTEE. IF THERE IS AN AREA OF IT I CAN INTEREST, PLEASE ASK THOSE QUESTIONS OF MR. MERRILL SO YOU UNDERSTAND EXACTLY WHAT YOU WOULD BE SIGNING UP FOR AND THE TYPES OF TASKS YOU WOULD BE ASSIGNED WITH. LET'S JUMP DOWN TO OTHER BUSINESS, THE 11:10 ITEM, BUT MIGHT AS WELL KNOCK IT OUT SINCE WE'VE GOT A FEW EXTRA MINUTES. A COUPLE OF THINGS TO FOLLOW UP ON. FIRST OF ALL, A QUICK FOLLOW-UP ON THE VOLUNTEER FIRE DEPARTMENT DISCUSSION WE HAD LAST TIME. BETH DID SPEAK WITH STAFF, AND THEY WENT THROUGH THEIR PUBLIC NOTICE CALENDAR, AND THEY ARE OF THE OPINION, AS THEY GAVE PROPER NOTICE, A LOT OF NOTICE, SIGNIFICANT AMOUNTS OF NOTICE, SO THAT'S THEIR OFFICIAL ANSWER BACK TO US. WE THOUGHT IF MAYBE THEY COULD PROVIDE US WITH A COPY OF THE SCHEDULE THEY WENT THROUGH, THE PUBLIC NOTICE SCHEDULE, WE COULD REVIEW THAT AND DECIDE IF THAT WAS ADEQUATE OR NOT. I KNOW, GAYE, THIS WAS YOUR TOPIC. WOULD THAT BE ACCEPTABLE TO YOU IF WE JUST ASK THEM FOR A COPY OF THEIR PUBLIC NOTICE SCHEDULE, THEN WE CAN REVIEW IT AND DECIDE WHETHER THAT WAS ADEQUATE OR NOT? >>GAYE TOWNSEND: OF COURSE, BUT MY OTHER WAS NOT INVOLVING THE COMMUNITY IN THE PROCESS WHEN THEY ESTABLISHED -- WHAT WAS IT CALLED? -- THEY ESTABLISHED A COMMITTEE TO LOOK AT IT. AND I FELT THAT MORE OF THE CITIZENS SHOULD HAVE BEEN INVOLVED IN THAT PROCESS. 9

>>JAY VICKERS: ALL RIGHT. BETH, COULD YOU SEE IF YOU COULD PROVIDE US A COPY OF -- HAVE THEM PUT TOGETHER WHAT THAT PUBLIC NOTICE SCHEDULE WAS? AND WE'LL GET THAT OUT AND EMAIL IT OUT, GAYE, SO YOU CAN TAKE A LOOK AT THAT. IF IT REQUIRES FURTHER FOLLOW-UP, OBVIOUSLY, WE'RE MORE THAN HAPPY TO BRING THEM IN. >>GAYE TOWNSEND: THANK YOU. >>JAY VICKERS: ALL RIGHT. NEXT UNDER OTHER BUSINESS, THE MacDILL TRIP THAT'S SCHEDULED FOR -- SORRY. WHAT MONTH IS IT? JUNE. THE MacDILL TRIP. WANTED TO TALK ABOUT THE OPTIONS FOR CARPOOLING, SINCE GETTING ONTO MacDILL CAN BE SOMEWHAT OF CHALLENGE. DIDN'T KNOW IF ANYBODY HAD ANY THOUGHTS OF MEETING AT COUNTY CENTER AND GOING DOWN FROM THERE OR MEETING SOMEWHERE ELSE AND CARPOOLING SO IT WOULD BE LOGISTICALLY EASIER FOR US TO GET ONTO MacDILL. ANY THOUGHTS ON THAT? >>KAY DOUGHTY: I THINK CARPOOLING IS A GOOD IDEA. I AM TRYING TO THINK IF THERE'S ANY SPOT ON DALE MABRY. I GUESS LIKE BRITTON PLAZA WOULD BE A PLACE WE COULD MEET. FOR ME, I WOULD PREFER TO MEET THERE BECAUSE GOING TO MY OFFICE WOULD BE VERY SIMPLE SINCE I GO OUT GANDY RATHER THAN COMING BACK DOWNTOWN AND THEN GOING BACK OUT, YOU KNOW, SO I MEAN, THAT'S JUST A SUGGESTION. BRITTON IS PROBABLY THE ONLY BIG PLACE THAT I KNOW. 10

>> WHAT DAYS ARE WE GOING AGAIN? JUNE WHAT? >> I THINK IT'S JUNE 7. >>KAY DOUGHTY: I DIDN'T HAVE THE DATE IN FRONT OF ME. I WILL NOT BE HERE. I WILL BE IN MASSACHUSETTS. SO FORGET IT. IT'S ALL ABOUT ME, EVERYONE. [LAUGHTER] >>JAY VICKERS: ALL RIGHT. I WILL SEND AN EMAIL OUT THIS WEEK TO EVERYONE, JUST IF YOU ARE INTERESTED IN CARPOOLING, JUST RESPOND TO THAT EMAIL, THEN WE'LL SEE IF WE CAN HOOK UP VIA EMAIL AND COORDINATE THE DETAILS VIA EMAIL. >> GOOD IDEA. >>KAY DOUGHTY: JAY, SINCE I MENTIONED I WILL BE GONE, I WILL ALSO NOT BE HERE IN THE 30th FOR THE JUNE MEETING. BOTH MY GRANDSONS HAVE SPECIAL EVENTS I AM GOING UP TO SEE. >>JAY VICKERS: ALL RIGHT. I'VE GOT ONE MORE OTHER BUSINESS ON MY LIST, AND THAT'S JUST TO GIVE YOU AN UPDATE ON THE NONPROFIT SUBCOMMITTEE MEETINGS. AS YOU'LL RECALL AT OUR LAST MEETING, OUR NEXT STEP WAS TO GO IN FRONT OF THE COUNTY COMMISSIONERS AT A BUDGET WORKSHOP AND SEEK THEIR APPROVAL ON THE PRESENTATION THAT WE GAVE AT THE LAST CAC MEETING, AND WE RECEIVED THAT APPROVAL, SO IT WAS A HUGE STEP FORWARD. I APPRECIATE EVERYONE'S TIME AND DEDICATION TO GIVING INPUT AND FEEDBACK AND HELP ON THAT, BUT IT WAS 11

APPROVED AS IT WAS PRESENTED, WHICH WAS VERY REFRESHING. I THINK FROM MY CONVERSATIONS PREVIOUSLY WITH THE COUNTY COMMISSIONERS, THEY NOW REALLY UNDERSTAND THE PROBLEM AND THE CHALLENGE, AND THEY SEE THIS AS A GREAT SOLUTION TO THE CHALLENGE. SO I THINK THAT THERE'S GOING TO BE A GREAT -- A GREAT OPPORTUNITY FOR US TO ACTUALLY GET THIS IMPLEMENTED. SO THEY APPROVED THE PLAN, AND WE ARE GOING BACK TO THEM WITH THE DETAILS -- NOT REALLY WE -- COUNTY STAFF IS GOING BACK IN FRONT OF THE COUNTY COMMISSIONERS WITH THE DETAILS BEFORE JUNE 1 TO ADOPT THE IMPLEMENTATION PLAN. SO IT ALL WENT AS PLANNED AND COULD NOT HAVE GONE BETTER. >> JAY, YOU ARE WAY TOO MODEST. THEY APPROVED IT UNANIMOUSLY, NUMBER ONE, AND WE TOOK UP ALMOST THE ENTIRE WORKSHOP TIME WITH JAY'S PRESENTATION AND THEIR QUESTIONS. I HOPE YOU ALL SAW THE ARTICLE IN THE PAPER, WHICH WAS GREAT. >> OH, I DIDN'T SEE THAT. >> YEAH, IT WAS VERY NICE. CONGRATULATIONS TO THE SUBCOMMITTEE. IT WAS A LOT OF HARD WORK. >>JAY VICKERS: IT WAS A GREAT TEAM EFFORT. YES, MA'AM? >> MAYBE BETH CAN FIND THE ARTICLE AND GIVE IT TO US. >> YEAH, THAT WOULD BE GREAT. >>GAYE TOWNSEND: BY THE WAY, BETH, YOU ARE DOING A WONDERFUL JOB. THANK YOU VERY MUCH. 12

>> THANK YOU. YEAH, I WILL FIND IT AND SEND IT OUT BY EMAIL. >>JAY VICKERS: AS KAY MENTIONED, THE COMMISSIONERS ASKED A LOT OF GREAT QUESTIONS. I BELIEVE THEY REALLY UNDERSTAND THE CHALLENGE AND SEE THE OPPORTUNITY TO DO SOMETHING DIFFERENTLY. I WAS EXTREMELY IMPRESSED WITH THE FEW COMMISSIONERS WHO WERE UNSURE THAT THIS WAS GOING TO BE A GOOD SOLUTION SIX MONTHS AGO, THOSE WERE THE ONES KIND OF LEADING THE CHARGE TO SAY WE NEED TO GET THIS IN PLACE NOW, SO I THINK THAT WAS -- THE UNANIMOUS VOTE WAS UNEXPECTED BECAUSE OF A COUPLE OF COMMISSIONERS WHO HAD EXPRESSED SOME CONCERNS BUT SAW THAT THIS WAS AN EXCELLENT OPPORTUNITY. SO I REALLY APPRECIATE THEIR OPEN-MINDEDNESS AND WILLING TO LOOK AT AN OLD PROBLEM IN A COMPLETELY NEW WAY. THAT'S GOOD. SO THE NEXT STEPS ARE -- IS THE IMPLEMENTATION PORTION, WHICH WILL BE HANDLED BY STAFF. THE SUBCOMMITTEE WILL PROBABLY HAVE ONE MORE -- A MEETING JUST TO REVIEW THE IMPLEMENTATION PLAN. BUT AFTER THAT, THE SUBCOMMITTEE WILL PROBABLY DISBAND, AND THEN WE'LL WANT TO MAKE SURE THAT WE'VE GOT AN OVERSIGHT ROLE HERE AT THE CAC LEVEL SO THAT WE UNDERSTAND THE MILESTONES FOR THE IMPLEMENTATION OF THE PLAN OVER THE NEXT YEAR AND THAT WE HAVE THAT PLAN IN FRONT OF US AND THEN WE CAN CHECK BACK PERIODICALLY WITH THE APPROPRIATE STAFF MEMBERS TO MAKE SURE THAT THIS IS ACTUALLY GETTING IMPLEMENTED OVER THE NEXT YEAR. BUT THE ACTIONS OF THE SUBCOMMITTEE WILL BE WRAPPING 13

UP WITHIN THE NEXT FOUR OR FIVE WEEKS, AND THEN FROM THERE, STAFF WILL BE TAKING OVER THE RESPONSIBILITY OF GETTING THE PLAN -- THE DETAILS OF THE PLAN DRAWN UP AND IMPLEMENTED. THAT WAS ALL I HAD FOR OTHER BUSINESS. ANY OTHER -- >>SPENCER KASS: WHAT ABOUT DISCUSSING AN AGENDA FOR WHEN WE MEET WITH THE COUNTY COMMISSIONERS? >>JAY VICKERS: YEAH, WE DEFINITELY NEED TO DO THAT. I ASSUME THAT WOULD BE UNDER OUR 10:30, WHEN WE ARE TALKING ABOUT OUR FUTURE AGENDA STRUCTURE AND FUTURE SCHEDULING. >> WE HAVE PLENTY OF TIME, LIKE 15 MINUTES. >> I WANT TO MAKE SURE THERE'S TIME FOR MY UNDERGROUND UTILITIES. >> MOVING THE AGENDA ALONG. >>JAY VICKERS: THANK GOODNESS. I LOVE UNDERGROUND UTILITIES. >>SPENCER KASS: I WILL MENTION MY THREE THINGS I WOULD LIKE TO DISCUSS WITH THE COUNTY COMMISSION. TWO OF THEM ARE FOR TODAY, THE LED STREETLIGHTS, THE UNDERGROUND UTILITIES, AND THE THIRD THING WE KIND OF MENTIONED IN THE PAST, KIND OF GOT MIXED IN THE SHUFFLE SOMEWHERE, WAS WHEN IT COMES TO THE BUDGET AND WHEN WE -- I THINK THIS CAME UP IN OUR DISCUSSION OF THE NEW COMPUTER SYSTEM, THAT IT'S GOING TO BE ABLE TO TRACK WHAT NEIGHBORHOODS MONEY IS BEING SPENT IN AND WHAT NEIGHBORHOODS ARE CONTRIBUTING WHAT TO THE GENERAL FUND. SOME DISCUSSIONS I'VE BEEN HAVING WITH PEOPLE IN THE COMMUNITY IS COMING UP WITH -- AND I KNOW THE COUNTY COMMISSION WAS LOOKING AT POSSIBLE NEW CRAs, AND TO 14

ME, THAT STILL DOESN'T MAKE ANY SENSE, BUT A 10% RULE THAT BASICALLY SAYS WE'LL TRACK NEIGHBORHOOD BY NEIGHBORHOOD -- I WOULD LIKE TO SEE THEM START PUTTING IN THE BUDGET NEIGHBORHOOD BY NEIGHBORHOOD WHAT IS COLLECTED. I WOULD LIKE TO SEE AT LEAST 10% OF WHAT'S COLLECTED IN EACH NEIGHBORHOOD GO BACK IN THOSE NEIGHBORHOODS AS SOME SORT OF INVESTMENT IN THOSE NEIGHBORHOODS, WHERE THE NEIGHBORHOODS CAN THEN HAVE INPUT AS TO, OKAY, WE ARE LOOKING FOR WHATEVER. MAYBE THEY WANT A NEW PARK. THEY WOULD HAVE TO SAVE IT OVER A COUPLE YEARS TO HAVE ENOUGH MONEY, BUT TO ME IT'S A NEIGHBORHOOD EMPOWERMENT ISSUE, A TRANSPARENCY ISSUE, AND SOMETHING I WOULD AT LEAST LIKE TO BROACH THE SUBJECT OF. IT'S A FAIRNESS ISSUE, BECAUSE THEN EVERY NEIGHBORHOOD HAS -- WILL KNOW WHAT'S BEING COLLECTED FROM THEM, WHAT'S BEING SPENT IN THEIR NECK OF THE WOODS, AND THEY CAN KIND OF TRACK IT FROM THERE AND IF THE PERCENTAGES NEED TO BE CHANGED, WE CAN. >>JAY VICKERS: YES. GO AHEAD? >>BARBARA ADERHOLD: DOVETAILING ON THAT, SINCE WE HAVE COMMUNITY PLANS AND 23 OF THEM IN THE COUNTY, WE'VE SPENT ALL THIS MONEY DOING IT, IT WOULD BE A GREAT WAY WE COULD USE THE COMMUNITY PLANS AS THE NEIGHBORHOODS SO I CAN GET ON MY COMMUNITY PLAN SOAPBOX. >>SPENCER KASS: I KIND OF THOUGHT YOU WOULD. TO ME IT JUST SEEMS -- IT'S ALSO A WAY TO ALIGN PEOPLE. IF YOU THINK ABOUT IT, LET'S SAY YOU ARE IN A COMMUNITY -- LIKE MINE, FOR EXAMPLE -- WE HAVE DALE 15

MABRY THAT CUTS THROUGH THE CENTER OF NIGH NEIGHBORHOOD. WE ARE SPLIT. HALF'S ON ONE SIDE, HALF'S ON THE OTHER SIDE. MY COMMUNITY TENDS TO BE FAIRLY PRO GROWTH, SO WE ENCOURAGE BUSINESSES TO GO THERE, THAT GENERATES MORE TAX REVENUE FOR BOTH THE CITY AND THE COUNTY. BUT A PERCENTAGE OF THAT MONEY DOESN'T NECESSARILY GET REINVESTED IN OUR NEIGHBORHOOD. WE A LOT OF TIMES END UP WITH ABSOLUTELY NOTHING FOR YEARS AND YEARS AND YEARS. WE NEED THIS. I DON'T KNOW ANY COMMUNITY THAT DOESN'T NEED ANYTHING. WHEREAS THAT MONEY SOMETIMES GOES TO ANOTHER AREA THAT SAYS WE DON'T WANT ANY GROWTH. PART OF THIS IS ALIGNING THINGS. YOU WANT A NEW ROAD, YOU WANT SPEED BUMPS, YOU WANT PRETTIER LIGHTS OR WHATEVER IT IS, YOU KNOW, HOW MUCH IS BEING COLLECTED, YOU KNOW, AT LEAST THAT AMOUNT WILL BE SPENT IN YOUR NEIGHBORHOOD. AND I THINK WE CAN GET THE SUPPORT FOR THAT, ESPECIALLY GIVEN IT PAYS THEM TO START DOING THAT THIS YEAR, GIVEN THAT NEXT YEAR, MORE THAN LIKELY, WHAT WAS DESCRIBED TO US, IT'S GOING TO BE AN AVAILABLE FEATURE IN THE COMPUTER SYSTEM, AND AT THAT POINT, I THINK IF PEOPLE START SEEING, OH, YOU TOOK HOW MUCH OUT OF MY NEIGHBORHOOD AND I GOT WHAT? I THINK THAT'S GOING TO -- >>JAY VICKERS: I THINK THAT'S AN EXCELLENT IDEA TO KIND OF STAY AHEAD OF THIS. YOU KNOW THIS IS A NEW ERP SYSTEM I ASSUME YOU ARE SPEAKING OF? 16

>>SPENCER KASS: SUPPOSEDLY ONE OF THE THINGS WHEN THEY COME HERE, ONE OF THE DISCUSSIONS THAT THE ERP SYSTEM MR. MERRILL SAID WAS GOING TO DO WAS ALLOW THEM TO TRACK EXPENDITURES AND WHERE THOSE EXPENDITURES ARE GOING. I CAN TELL YOU IF YOU WANT TO KNOW FOR YOUR NEIGHBORHOOD HOW MUCH IS COLLECTED, THE TAX COLLECTOR'S OFFICE ACTUALLY ARE PRETTY GOOD SPORTS ABOUT GIVING YOU -- THEY CAN'T NECESSARILY DO YOUR EXACT NEIGHBORHOOD BOUNDARIES, BUT THEY CAN GET PRETTY CLOSE, TELL YOU HOW MUCH THEY ARE COLLECTING, AND GIVE YOU A FORMULA. I HAVE WORKED WITH OTHER NEIGHBORHOODS IN GETTING THIS WHERE YOU CAN GET AN AMOUNT. I CAN TELL YOU IN VIRGINIA PARK, THE CITY OF TAMPA COLLECTS ABOUT $8 MILLION A YEAR PROPERTY TAX. WHAT DO WE GET FOR THAT? WELL, AFTER YEARS OF GOING DOWN AND POINTING THAT OUT, IN THE CITY, I CAN TELL YOU FINALLY THIS YEAR WE GOT SOME OF OUR ROADS REPAVED. BUT THAT'S THE POINT. $8 MILLION, IF IT'S 10%, THEN THERE SHOULD BE $800,000 A YEAR MADE AVAILABLE TO US. >>JAY VICKERS: IT SOUNDS LIKE HAD A NEW OPPORTUNITY FOR US TO TRACK THIS INFORMATION EASIER, MAKE IT EASIER, BOTH ON THE REVENUE SIDE, TAX COLLECTION SIDE, AND EXPENSE SIDE. SO WITH THAT TRANSPARENCY, THERE WILL COME ADDITIONAL QUESTIONS. PERHAPS THEY CAN BE OUT AHEAD OF THE INEVITABLE QUESTIONS BY THINKING ABOUT THIS AHEAD OF TIME, PUTTING SOME GUIDELINES IN PLACE. 17

OKAY. DEBORAH, DO YOU REMEMBER IN YOUR DISCUSSIONS ON THE ERP IF THIS DETAILED REVENUE EXPENSE TRACKING BY NEIGHBORHOOD, DO YOU REMEMBER THAT BEING DISCUSSED AS A FEATURE? YOU DON'T? >>DEBORAH COPE: NO, AT LEAST NOT IN THE FIRST PHASE GOING IN. THERE WAS MORE, THE BIG MEAT, THE BIG IMPORTANT THINGS, PAYROLL, ACCOUNTING, THOSE KINDS OF THINGS, SO NOT THAT I RECALL. BUT THAT MIGHT BE A GOOD QUESTION FOR MR. MERRILL WHEN HE COMES TOO. >>SPENCER KASS: MIGHT BE A BONNIE QUESTION. I THINK IT WAS A FUNCTION OF ACCOUNTING THAT WOULD ALLOW THEM TO ADD IT. >>JAY VICKERS: OKAY. BETH, WOULD YOU MIND POSING THAT QUESTION SPECIFICALLY TO THE APPROPRIATE PERSON TO VERIFY THAT THAT FEATURE IS IN THERE? THAT WAY IF WE CAN VERIFY THAT IT'S THERE, THAT WILL HELP US PRESENT IT AT THE NEXT MEETING. >>SPENCER KASS: THE APPROPRIATE PEOPLE WILL BE HERE -- >>JAY VICKERS: THE APPROPRIATE PEOPLE HAVE ENOUGH TO TALK ABOUT. YOU BROUGHT THIS UP AS A TOPIC WE WANT TO DISCUSS AT THE JOINT MEETING, SO I THINK IT'S IMPORTANT FOR US TO KNOW THAT THIS FEATURE IS IN THE SOFTWARE. IF WE CAN VERIFY THAT, THEN I THINK IT'S A GREAT TOPIC TO BRING UP AT THE JOINT MEETING. YES, MA'AM? >>GAYE TOWNSEND: ANOTHER TOPIC THAT SHOULD BE BROUGHT 18

UP IS NOTIFICATION AND WORKING WITH COMMUNITIES, NEIGHBORHOOD ASSOCIATIONS, AND INDIVIDUALS FOR THE PROJECTS THAT THE COUNTY HAS PLANNED IN THEIR AREA, OR FOR INSTANCE, THE FIRE DEPARTMENT ISSUE, OR THERE WAS TREE ISSUES ON 41 WHERE THEY WEREN'T NOTIFIED. THIS CAC -- I WORKED ON IT ON A SUBCOMMITTEE -- HAD A POLICY FOR NAMING PUBLIC BUILDINGS AND FACILITIES. A COUPLE OF TIMES THAT POLICY WASN'T FOLLOWED THROUGH. AND THERE ARE SOME POLICIES IN PLACE, BUT THEY ARE NOT BEING FOLLOWED THROUGH. AND THIS IS VERY IMPORTANT TO ME AS BEING A COMMUNITY PERSON, THAT WE INVOLVE THESE COMMUNITIES, NEIGHBORHOODS, AND RESIDENTS. THAT THEY'RE BEING FOLLOWED THROUGH, AND IF THERE IS A PROBLEM WITH SOME CERTAIN PROJECTS THAT AREN'T, THEY NEED TO BE. BECAUSE THERE WERE INSTANCES WHERE PEOPLE, THEY WERE PUTTING ROAD IMPROVEMENTS IN FRONT OF THEIR HOUSE, THEY WAKE UP, THEY'RE DIGGING A DITCH. WELL, WHAT HAPPENED? AND I KNOW THE POLICIES ON THE NAMING OF FACILITIES AND THE LIBRARIES, I KNOW THAT HAPPENED TWICE. INSTEAD, PEOPLE WENT AND LOBBIED THEM, DID IT ANYHOW, IT WENT IN FRONT OF THE BOARD, AND IT WAS PASSED. THIS IS NOT RIGHT. >>JAY VICKERS: SO IT SOUNDS LIKE YOUR QUESTION IS NOT A CONCERN WITH THE POLICIES IN PLACE; IT'S THE ADHERENCE TO THOSE POLICIES. IS THAT CORRECT? >>GAYE TOWNSEND: ABSOLUTELY. >>JAY VICKERS: I THINK IT WOULD BE HELPFUL IF YOU COULD PROVIDE A COUPLE OF VERY SPECIFIC EXAMPLES IN 19

THAT MEETING, FOR INSTANCE IN YOUR LIBRARY EXAMPLES, TO SAY FOR THIS PARTICULAR ISSUE, A LIBRARY EXPANSION OR A LIBRARY CHANGE OF SERVICES, THIS HAPPENED AND THIS WAS THE PUBLIC HEARING SCHEDULE THAT SHOULD HAVE HAPPENED, BUT IT DIDN'T HAPPEN LIKE THAT. THERE WERE SUPPOSED TO BE FOUR MEETINGS; THERE WERE ONLY TWO. THIS IS THE CHALLENGE. >>GAYE TOWNSEND: WELL, I'M SURE THEY ALREADY KNOW BECAUSE I ALREADY SAID IT, BUT ANYHOW, I DON'T MIND DOING IT AGAIN. >>JAY VICKERS: WELL, I THINK AT LEAST FROM MY EXPERIENCE, SPECIFIC EXAMPLES ALWAYS DRIVE THE POINT HOME. IF YOU COULD PULL UP A COUPLE OF THOSE AID HEAD OF THE NEXT MEETING, I THINK THAT WILL HELP US MAKE THE POINT VERY SHARPLY. >>GAYE TOWNSEND: AND TO INVOLVE THEM. AS I SAID, THOSE TREES ON 41 WAS A PERFECT EXAMPLE OF NOT NOTIFYING THE NEIGHBORS. AND I JUST DON'T MEAN THE COMMUNITY ASSOCIATIONS OR NEIGHBORHOOD GROUPS. I MEAN RESIDENTS AS WELL. BECAUSE SOME OF THEM DO NOT BELONG TO GROUPS, AND THAT SHOULD NOT PUT THEM OUTSIDE THE CIRCLE. >>JAY VICKERS: ALL RIGHT. SO AMENDING YOUR -- SO IS THAT -- SO IN THIS INSTANCE, WITH THE TREE TRIMMING, YOU ARE SAYING THEY PROBABLY FOLLOWED THE POLICIES BUT THE POLICIES WEREN'T WIDE ENOUGH? >>GAYE TOWNSEND: NO, THEY WEREN'T FOLLOWING THE POLICIES. 20

IF YOU WATCHED THE 41 TREE ISSUE, NOBODY KNEW. >>JAY VICKERS: ALL RIGHT. SO IF YOU WOULDN'T MIND JUST GETTING THE SPECIFICS OF A COUPLE OF EXAMPLES OF THOSE AND HAVE THOSE READY FOR THE MAY MEETING, AND I THINK THAT WILL HELP DRIVE THE POINT HOME. THANK YOU. ANY OTHER TOPICS? I THINK THE TYPICAL PROCESS FOR THE BOARD OF COUNTY COMMISSIONERS IS WE DO A RECAP OF WHAT WE'VE ACCOMPLISHED IN THE PREVIOUS YEAR AND THEN LAY OUT OUR PLANS FOR WHAT WE WANT TO DO IN THE UPCOMING YEAR AND OBVIOUSLY GET THEIR FEEDBACK ON ANY OTHER INITIATIVES OR TASKS THAT WE SHOULD BE LOOKING AT. THE HISTORY OF THEM GIVING US VERY SPECIFIC THINGS TO DO IS A LITTLE SPOTTY. SOMETIMES, SOME YEARS YES, SOMETIMES NO. SO WE CAN'T COUNT ON THEM TO GIVE US VERY SPECIFIC TOPICS TO WORK ON OVER THE YEAR. THAT'S WHY I THINK THE NEW PROCEDURES WE ARE WORKING ON WITH MR. MERRILL WILL BE GOOD BECAUSE HE WILL GIVE US FIRM THINGS TO WORK ON EVERY YEAR. WE WILL GIVE THEM OUR ACCOMPLISHMENTS, THEN OUR GOALS, SEE IF THEY HAVE ANY INPUT INTO OUR GOALS, THEN A FEW ISSUES LIKE MENTIONED WITH SPENCER AND GAYE. KAY. >>KAY DOUGHTY: IN THE ACCOMPLISHMENTS, I KNOW YOU DO THIS, BUT JUST TO GET IT ON THE RECORD, TO THANK THEM FOR GIVING US THE CHARGE FOR NOT-FOR-PROFITS AND REALLY GIVING US DIRECTION ALONG THE WAY, AND THEN FOR ACCEPTING THE PROPOSAL. >>JAY VICKERS: I WANT TO THANK SPECIFICALLY 21

COMMISSIONER BECKNER WHO BROUGHT THIS UP, INITIATED THIS, AND SHOW THIS AS AN EXAMPLE, IF THEY CAN GIVE US FOCUSED DIRECTION, SAY HERE'S A REAL PROBLEM, WE'D LIKE YOU TO SOLVE THIS, THEN WE CAN DO THAT, AND WE'D LIKE MORE OF THAT FROM THEM. I THINK THE BEAUTY IN COMMISSIONER BECKNER'S REQUEST WAS IT WAS FINITE. IT WAS VERY FOCUSED. IT WAS A SPECIFIC PROBLEM. IT WAS A BIG PROBLEM, BUT IT WAS A VERY SPECIFIC PROBLEM. SOMETIMES WE MAY GET TOO GENERAL OF AN OUTLINE OF WHAT WE ARE TRYING TO ACCOMPLISH, THEN WE ARE LEFT TO INTERPRET IT, AND THINGS SEEM TO -- THINGS SEEM TO NOT MOVE FORWARD UNDER THOSE TYPES OF CIRCUMSTANCES. SO I PLAN TO USE THAT AS AN EXAMPLE OF GIVING US FOCUSED DIRECTION, WE'RE ABLE TO ACCOMPLISH THOSE GOALS AND GIVE MEANINGFUL RESULTS. YES, MA'AM? >>GAYE TOWNSEND: IT WOULD ALSO HELP TO HAVE BETH GIVE THE POLICIES ON THE NAMING OF THE PUBLIC BUILDINGS AND FACILITIES AND PARTICULARLY I KNOW NEIGHBORHOOD HAS IT. SO DOES STEVE VALDEZ'S DEPARTMENT, ALSO HOW THEY NOTIFY PROJECTS. >>JAY VICKERS: OKAY. SO PERHAPS YOU COULD JUST ASK BETH -- PICK OUT YOUR TWO OR THREE EXAMPLES, REQUEST BETH TO GET YOU THE OFFICIAL POLICIES ON THOSE THREE EXAMPLES, AND THEN YOU CAN GO BACK AND FIND OUT -- YOU'LL NOW KNOW WHAT SHOULD HAVE BEEN DONE, AND YOU CAN FIGURE OUT WHAT WAS ACTUALLY DONE, AND WE CAN TALK ABOUT THE DIFFERENCES 22

BETWEEN THOSE TWO. >>GAYE TOWNSEND: AND ALSO HOW WE CAN DO IT BETTER. >>JAY VICKERS: YES, ABSOLUTELY. ALL RIGHT. ANYTHING ELSE? NO? YES, SIR. YES, JOSEPH. >> [OFF MICROPHONE] >>JAY VICKERS: THANK YOU. BETH, DO YOU KNOW IF WE NEED TO MAKE A MOTION TO ACCEPT THAT AMENDMENT SINCE WE'VE ALREADY APPROVED? >> MOVE TO AMEND. >>JAY VICKERS: ALL RIGHT. MOTION TO AMEND. SECOND. ALL THOSE IN FAVOR? [CHORUS OF AYES] THAT WAS FUN. >> [OFF MICROPHONE] >>JOSEPH WICKER: THINKS HE GOT A PROMOTION OR DEMOTION, SEEMS HOW YOU LOOK AT IT. I HAVE NO IDEA. >>SPENCER KASS: YOU WANT TO START WITH BONNIE SINCE SHE'S HERE? >>JOSEPH WICKER: OKAY. WE WILL WAIT FOR MR. MERRILL. BONNIE SAYS NO THANK YOU. WE'LL WAIT FOR MR. MERRILL TO GET HERE. >>SPENCER KASS: WELL, I MEAN, IF WE'RE JUST GOING TO BURN SOME TIME FOR A WHILE. >>JAY VICKERS: I CAN ALWAYS COUNT ON YOU TO FILL DEAD 23

AIR, SO WE ARE GOOD. >>SPENCER KASS: ON THE STRATEGIC INITIATIVES, I THINK ANOTHER DISCUSSION THAT EITHER WE WANT TO HAVE TODAY OR WE WANT TO HAVE WITH THE BOARD OF COUNTY COMMISSIONERS IS COST SAVINGS AND MERGING OF DEPARTMENTS BETWEEN THE CITY AND THE COUNTY BECAUSE THAT WAS SOMETHING ORIGINALLY WHEN MR. MERRILL GOT HERE HE SAID THAT WAS ONE OF HIS PRIORITIES. FROM WHAT WE'VE BEEN TOLD AT THE MEETING, THERE'S BEEN A POSITION THAT'S BEEN MERGED. JUST ONE. I DON'T KNOW THAT THAT'S NECESSARILY ACCOMPLISHING THE GOAL OF THE REAL SAVINGS THAT PEOPLE THOUGHT WE WOULD SEE. SO MAYBE THERE'S A QUESTION AS TO IS THAT BEING PURSUED? IS THAT BEING DONE? IS THAT SOMETHING THAT WE NEED A GROUP, A SUBCOMMITTEE, TO WORK ON, WHERE WE NEED REGULAR MEETINGS WITH CITY STAFF AND COUNTY STAFF, AND YOU KNOW, THEIR BUDGET DEPARTMENTS, OR IS THAT SOMETHING THEY FEEL LIKE THEY CAN HANDLE ON THEIR OWN WITHOUT US HAVING TO PULL EVERYBODY INTO A ROOM TO GET IT FIGURED OUT? >> WAS THE MAJORITY OF THAT SUPPOSED TO OCCUR THROUGH THE ERP TRANSITION ONCE THE IMPLEMENTATION -- >>JAY VICKERS: I THINK WE JUST NEED TO DOUBLE-CHECK THAT INFORMATION. I DON'T MEAN TO CUT YOU OFF, JOE. MY UNDERSTANDING WAS THAT THERE WAS -- THAT THERE'S BEEN A LOT MORE THAN THAT THAT'S BEEN DONE. THERE'S BEEN CENTRALIZED PURCHASING, A NUMBER OF 24

INITIATIVES THAT HAVE BEEN UNDERTAKEN. I THINK WE JUST NEED TO GET SOME DETAILS ON THAT. I AM SORRY, I DID NOT MEAN TO CUT YOU OFF. BUT YES, SPENCER, I KNOW THAT THEY -- IT'S MY UNDERSTANDING A LOT MORE THAN THAT HAS BEEN DONE, SO WE'LL SEE. >>SPENCER KASS: GET CLARIFICATION EXACTLY WHAT'S BEEN DONE, HOW MUCH MONEY HAS BEEN SAVED, AND WHERE THEY ARE MOVING IN THE FUTURE. >>JAY VICKERS: OKAY. >>SPENCER KASS: NOW THAT MR. MERRILL IS HERE. >>JAY VICKERS: ALL RIGHT. GOOD MORNING. ALL RIGHT. MR. MERRILL, COUNTY ADMINISTRATOR HERE, YEAH, YOU ARE UP NEXT, AND JUST TO KIND OF GIVE YOU A QUICK OVERVIEW OF WHAT WE WOULD -- WHAT WE WOULD LIKE TO TALK TO YOU ABOUT THIS MORNING IS, FIRST OF ALL, WE WANT TO START OFF BY DISCUSSING THE LETTER THAT YOU SENT TO THE CAC ASKING FOR OUR ASSISTANCE IN SPECIFIC AREAS. WE'D LIKE A LITTLE BIT MORE INFORMATION ON WHAT YOU PLAN FOR EACH OF THOSE AREAS SO THAT WE HAVE ENOUGH INFORMATION TO PUT THE RIGHT SUBCOMMITTEES TOGETHER WITH THE RIGHT PERSONNEL TO FOCUS ON THOSE SPECIFIC ISSUES. SO WE'RE LOOKING FOR THE NEXT LEVEL OF DETAIL ON THOSE INITIATIVES THAT YOU MENTIONED IN YOUR LETTER SO THAT WE CAN STAFF THOSE APPROPRIATELY FROM THE CAC'S PERSPECTIVE AND GET THE OUTCOMES WE ALL HOPE WE CAN ACHIEVE. AND THEN WE'D ALSO LIKE TO TALK ABOUT THE LED STREETLIGHTING, AND IF THERE IS ANY TIME AFTER THAT, 25

WE ALSO HAVE A COUPLE QUESTIONS ABOUT UNDERGROUNDING OF UTILITIES. ALL RIGHT? >>MIKE MERRILL: SURE. ALL RIGHT. GOOD MORNING. >>JAY VICKERS: FIRST OF ALL, THANK YOU FOR COMING. WE APPRECIATE IT. >>MIKE MERRILL: NO, MY PLEASURE TO BE HERE. THANK YOU FOR ALL OF YOUR HELP WITH THE NONPROFIT FUNDING ISSUE. THAT WAS A BIG ACCOMPLISHMENT, BELIEVE IT OR NOT. I MEAN, SOME OF YOU MAY NOT APPRECIATE HOW BIG THAT WAS, BUT JAY, YOUR LEADERSHIP AND EVERYONE, KIMBER AND EVERYONE ELSE WHO WAS PART OF IT, IT REALLY WAS A CHANGE, AND WE WILL NOT LET IT FALL THROUGH THE CRACKS. WE'LL KEEP PUSHING. YES. SO THE THREE AREAS THAT I MENTIONED WERE CUSTOMER- ORIENTED SERVICE DELIVERY, STRATEGIC PLANNING, AND THE BUDGET PROCESS. SO LET ME TALK ABOUT STRATEGIC PLANNING FIRST BECAUSE THAT HAS SORT OF BEEN, IN A SENSE, OVERCOME BY EVENTS BECAUSE THE BOARD HAS, IN FACT, ADOPTED -- NOT OFFICIALLY, BUT WILL BE ADOPTING THEIR STRATEGIC PLAN. AS YOU KNOW, THEY HAVE BEEN GOING THROUGH A PROCESS WITH A FACILITATOR OVER THE PAST FEW MONTHS, AND THEY REACHED CONSENSUS ON FOUR PILLARS, IF YOU WILL, OF A STRATEGIC PLAN. IT WAS AN INCLUSIVE PROCESS THAT INVOLVED OUTREACH TO THE COMMUNITY THROUGH OUR FACILITATOR, A NUMBER OF 26

MEETINGS THAT WERE VERY HELPFUL, AND WHERE WE ARE AT THIS POINT IS THAT AT THE MAY 1 BOARD MEETING, I AM ASKING THE BOARD TO ALLOW US TO PUT THAT PLAN OUT FOR PUBLIC COMMENT SORT OF OFFICIALLY WITH A WEB PORTAL AND ALL KINDS OF ABILITY FOR PEOPLE TO RESPOND FOR 30 DAYS. AND THEN AT THE END OF 30 DAYS, WE'LL ASSEMBLE ALL THE COMMENTS AND BRING IT BACK TO THE BOARD FOR FORMAL ADOPTION SO THAT I CAN HAVE THEIR FORMAL ADOPTED STRATEGIC PLAN AS WE GO INTO THE TWO-YEAR BUDGET PROCESS. SO HOPEFULLY BRANDON OR OTHERS HAVE PROVIDED YOU WITH THE PLAN AS ADOPTED OR AS ACTED UPON. AND I HAD A LOT OF INPUT INTO IT AND WAS AT THE TABLE WITH THEM, WHICH REALLY WAS -- THE WHOLE APPROACH TO IT WAS REALLY WELL DONE. IT'S THE WAY STRATEGIC PLANNING SHOULD BE DONE. AND I WAS VERY PLEASED WITH THE OUTCOME. SO AT THIS POINT, ON STRATEGIC PLANNING, I DON'T KNOW THAT THERE'S REALLY MUCH TO BE DONE UNTIL WE GET TO THE IMPLEMENTATION PHASE, WHICH IS REALLY -- HAS MORE TO DO ABOUT THE BUDGET PROCESS PART OF THIS BECAUSE, AS YOU KNOW, STRATEGIC PLANS ARE VERY HIGH LEVEL, WHICH THEY SHOULD BE. ALL OF THE DEPARTMENTS THAT REPORT TO ME HAVE BEEN -- HAVE PREPARED AND HAVE PRESENTED TO ME THEIR BUSINESS PLANS. SO STRATEGIC PLANNING DRIVES BUSINESS PLANS. BUSINESS PLANS ARE WHAT DEAL WITH ALL OF THE NUTS AND BOLTS IN THE BOILER ROOM AND HOW YOU GET STUFF DONE. BUT WHAT'S BEEN VERY HELPFUL IS NOW THE BUSINESS PLANS CAN BE SORT OF HUNG ON THE FRAMEWORK OF THE FOUR 27

PILLARS THAT THE BOARD HAS ADOPTED FOR THE STRATEGIC PLAN. SO WHEN THE RECOMMENDED BUDGET GOES TO THE BOARD ON THE FIRST WEEK OF JUNE, ALONG WITH THAT DOCUMENT WILL GO, FOR TORCH SEE, POSTED ON THE WEB AND SO FORTH, ARE THE INDIVIDUAL BUSINESS PLANS OF EACH OF THE DEPARTMENTS. NOW, BUSINESS PLANNING IS SOMETHING THAT HAS BEEN A FOREIGN LANGUAGE TO THIS ORGANIZATION FOR YEARS. WHEN I USED TO BE A LOWLY DEPARTMENT DIRECTOR, I DID MY OWN BUSINESS PLAN, BUT IT WASN'T SOMETHING THAT WAS EMBRACED, AND IT WASN'T UNDERSTOOD. THAT'S REALLY NOBODY'S FAULT. IT'S JUST GOVERNMENT DOESN'T TYPICALLY THINK ABOUT THINGS THAT WAY. SO WHILE EVERY DEPARTMENT DID A TERRIFIC JOB, IT IS LIKE LEARNING A FOREIGN LANGUAGE, AND SO I'VE BEEN COACHING AND HELPING. ALL OF THE BUSINESS PLANS ARE REALLY ANCHORED IN THE CONCEPT OF WHAT ARE THE OUTCOMES THAT WE'RE TRYING TO ACHIEVE FROM THE CUSTOMER'S POINT OF VIEW, AND WHAT IS THE VALUE PROPOSITION, THEN, THAT WE CAN DELIVER BACK TO CITIZENS THAT SAY YOU'RE PAYING US FOR THIS. HERE'S THE VALUE THAT YOU'RE GETTING. AND FOR MOST -- FOR MANY DEPARTMENTS, THAT'S SOMETHING THAT CAN BE DONE. SOME DEPARTMENTS IT'S NOT QUITE AS EASY BECAUSE THEY MAY NOT BE A DIRECT SERVICE PROVIDER. IT MAY NOT BE AS DIRECT AS PROVIDING WATER AND SEWER SERVICE OR CODE ENFORCEMENT. BUT YET I BELIEVE -- AND I'VE TOLD DEPARTMENTS -- THAT THERE ALWAYS IS A VALUE PROPOSITION THERE SOMEWHERE. 28

YOU JUST KIND OF HAVE TO DIG FOR IT AND MAKE THE CONNECTION. SO THEY'VE DONE A GREAT JOB. IT'S STILL EVOLUTIONARY, BUT I THINK WHAT EVERYONE WILL SEE WILL BE VERY EYE OPENING AND VERY HELPFUL. SO I THINK THAT THE -- THAT IS THE PROCESS, THE BUSINESS PLANNING PROCESS, WHERE YOU ALL COULD BE VERY HELPFUL BECAUSE MANY OF YOU -- ALL OF YOU -- DO THAT IN YOUR OTHER LIFE, YOUR PROFESSIONAL LIFE, YOU UNDERSTAND IT. AND COULD BE VERY HELPFUL IN COACHING, REVIEWING, CRITIQUING, AND HELPING DEPARTMENTS SORT OF TAKE IT TO THE NEXT LEVEL, YOU KNOW, BUSINESS PLANNING 2.0. THAT WOULD BE VERY HELPFUL BECAUSE, AS I SAID, IT'S OUTCOME DRIVEN, WHICH IT SHOULD BE. RESOURCE PLANNING, RESOURCE DELIVERY SHOULD BE BASED ON WHAT WE ARE GOING TO PRODUCE AT THE END OF THE PIPELINE FOR CITIZENS. WHAT GOOD ARE THEY GOING TO GET OUT OF IT? SO WHETHER YOU WANT TO DO THAT THROUGH A SUBCOMMITTEE PROCESS OR WHETHER YOU WANT TO BREAK UP INTO GROUPS, I MEAN, A LOT OF DEPARTMENTS, AS YOU KNOW, MORE THAN ANY ONE PERSON OR REALLY EVEN ONE SUBCOMMITTEE COULD DEAL WITH. I MEAN, YOU PUT IN A LOT OF TIME JUST ON NONPROFITS ALONE. SO HOWEVER YOU THINK YOU WOULD WANT TO ORGANIZE YOURSELVES TO DO THAT, I WOULD BE OPEN TO THAT, AND I WOULD FIND THAT VERY HELPFUL. I THINK DEPARTMENTS WOULD TOO. >>JAY VICKERS: OKAY. BEFORE WE MOVE ON, NEXT QUESTION ON THE BUSINESS PLAN 29

PROCESS, I THINK IT WAS GAYE THEN KAY. GO AHEAD, GAYE. >>GAYE TOWNSEND: THANK YOU FOR COMING. >>MIKE MERRILL: SURE. >>GAYE TOWNSEND: YOU MENTIONED DELIVERING IT TO THE PUBLIC FOR COMMENT. >>MIKE MERRILL: THE STRATEGIC PLAN? >>GAYE TOWNSEND: RIGHT. HOW ARE YOU GOING TO DO THAT, TO MAKE SURE THE PUBLIC UNDERSTANDS IT AND THAT THEY CAN COMMENT ON THIS? >>MIKE MERRILL: IT'S GOING TO BE BASICALLY A THREE- PRONG PROCESS. WE WILL USE THE WEB-BASED PRODUCT THAT I JUST CAN'T REMEMBER THE NAME OF RIGHT NOW THAT ALLOWS PEOPLE TO ACTIVELY PUT RESPONSES, PUT CRITIQUES INTO A WEB PORTAL AND ALSO THEN SEE EVERYONE ELSE'S -- WHAT'S IT CALLED? CROWDSOURCING. IT'S A CROWDSOURCING PRODUCT. AND THEN EVERYONE CAN SEE EVERYONE ELSE'S COMMENTS, AND IT'S MEANT TO BE DYNAMIC SO THAT IT BECOMES A CONVERSATION. THAT WAS VERY EFFECTIVE. SECOND THING WOULD BE USING ALL OF THE AVAILABLE SOCIAL MEDIA THAT IS OUT THERE TO PUSH THE PLAN OUT, BUT ALSO TO GET RESPONSES BACK. I ALSO BELIEVE THERE'S GOING TO BE SOME OUTREACH IN TERMS OF MEETING WITH GROUPS THAT ARE INTERESTED IN HEARING MORE ABOUT IT. SO IT'S REALLY KIND OF TOUCHING THREE DIFFERENT METHODS. >>GAYE TOWNSEND: I JUST WANT TO MAKE SURE THAT THE 30

CITIZENS THAT AREN'T WITH GROUPS, THAT THEY ARE AWARE OF THIS TOO. PERHAPS YOU ARE GOING TO USE THE COMMUNICATION DEPARTMENT -- >>MIKE MERRILL: YES. >>GAYE TOWNSEND: NEIGHBORHOOD RELATION. >>MIKE MERRILL: UH-HUH. >>GAYE TOWNSEND: AND MAYBE A LITTLE BLIP IN THE PAPERS WOULD HELP. >>MIKE MERRILL: IN THE NEWSPAPERS, YES? ALL THE SOCIAL MEDIA AND TRADITIONAL MEDIA WILL BE EMPLOYED, AND COMMUNICATIONS WILL LEAD THAT. >>GAYE TOWNSEND: AND IF SOME OF THE INTERESTING GROUPS WOULD LIKE TO COME FORWARD, WOULD THERE BE SOMEONE FROM THE COUNTY THAT WOULD BE WILLING TO COME OUT AND MEET WITH THEM? >>MIKE MERRILL: YES, ABSOLUTELY. >>GAYE TOWNSEND: OKAY. I JUST WANT TO REACH EVERYONE. >>MIKE MERRILL: YES, ABSOLUTELY. >>JAY VICKERS: KAY? >>KAY DOUGHTY: MR. MERRILL, THANKS AGAIN FOR COMING. WITH REGARD TO YOUR COMMENTS ABOUT FOLLOWING UP ON THE BUSINESS PLANS AND GIVING INPUT ONTO THEIR IMPLEMENTATION, YOU MENTIONED THAT THERE WERE MANY DEPARTMENTS. I'D LIKE TO SUGGEST, IN GIVING US DIRECTION, THAT PERHAPS YOU IDENTIFY 10 THE MOST IMPORTANT YOU WOULD LIKE US TO REVIEW, AND THEN STARTING WITH THAT RATHER THAN JUST OPENING IT UP AND HAVING US PICK AND CHOOSE. BECAUSE AS YOU INDICATED, IT WILL BE VERY DIFFICULT TO LOOK AT EVERY ONE OF THEM IN A TIMELY FASHION. 31

>>MIKE MERRILL: YEAH, THAT'S A GOOD SUGGESTION. THERE ARE HIGH-VALUE TARGETS THAT I CAN IDENTIFY WHERE YOU HAVE THE BIGGEST RETURN, THE BIGGEST RISK, THE BIGGEST, YOU KNOW, CUSTOMER SERVICE, SO I WILL BE HAPPY TO DO THAT, SURE. >>KIMBER WILLIAMS: AS YOU KNOW, WE WOULD NOT HAVE HESITATION IN SUGGESTING THEM. >>JAY VICKERS: BARBARA? >>BARBARA ADERHOLD: HI. GOOD MORNING. BACK TO HAVING PEOPLE TALK TO DIFFERENT GROUPS ABOUT THIS, SINCE IT'S ONLY A 30-DAY WINDOW, WHO WOULD BE THE CONTACT PERSON? SO THIS IS GOING TO START MAY 1 TO 3 1. YOU GO TO BUDGET IN JUNE. SO IT WOULD BE A MAY MEETING. WHO WOULD I -- WANDA SLOAN? 1-800-CALL-WANDA? >>MIKE MERRILL: WANDA WILL BE ONE OF THE HELPER ELVES, BUT ERIC JOHNSON IS THE ONE WHO HAS BEEN LEADING THE STRATEGIC PROCESS, ALONG WITH HERB MARLOW, THE COUNTY'S CONSULTANT, BUT ERIC WILL BE THE ONE THAT CAN OBER STRAIGHT, GET WHATEVER RESOURCES THAT YOU NEED OR ANY GROUP NEEDS TO BE PRESENT. >>BARBARA ADERHOLD: OH, GOOD. THANK YOU. >>MIKE MERRILL: YEAH, AND WE CAN GET EVERYONE ERIC'S CONTACT INFORMATION. YOU ALL KNOW ERIC JOHNSON; RIGHT? NOT VICTOR CRIST'S ERIC JOHNSON, BUT MY ERIC JOHNSON. [LAUGHTER] >>JAY VICKERS: ANY OTHER QUESTIONS ON EITHER THE 32

STRATEGIC PLANNING PROCESS OR THE BUSINESS PLAN PROCESS? >>DEBORAH COPE: I HAVE ONE. I AM STILL NOT CLEAR ON WHAT OUR NEXT STEPS ARE GOING TO BE. >>JAY VICKERS: I BELIEVE IT'S ON THE BUSINESS PLANS, NOT THE STRATEGIC PLANS. MR. MERRILL IS GOING TO RECOMMEND SOME TARGETS. I HAVE ONE QUICK QUESTION ABOUT THE STRATEGIC PLAN. I KNOW THE OLD STRATEGIC PLAN, THE ONE IN PLACE NOW BEING REPLACED WITH THE NEW ONE, WAS VERY BROAD AND DIFFICULT TO FOLLOW. I HAVEN'T SEEN THE NEW PROPOSED PLAN. ARE YOU PLEASED WITH HOW THIS ONE DIFFERS FROM THE PREVIOUS VERSION IN ITS ABILITY TO BE EXECUTED BECAUSE IT IS MORE FOCUSED? >>MIKE MERRILL: IT'S MORE FOCUSED, AND IT TRACKS THE -- THERE IS A KEY FOCUS, WHICH IS ECONOMIC DEVELOPMENT AND JOBS, SO THAT EVERYTHING ELSE REALLY KIND OF CLUSTERS AROUND THOSE TWO. SO IT'S VERY FOCUSED IN THAT SENSE. OF COURSE, THERE'S A LOT OF PIECES TO EXECUTING IT, BUT THE WORK THAT THE ECONOMIC PROSPERITY COMMITTEE HAS DONE AND THAT WE'RE CURRENTLY IN THE PROCESS OF IMPLEMENTING IS A KEY DRIVER TO THAT. IT ALSO RECOGNIZES THAT THERE'S MANY PARTNERS THAT HAVE TO BE AT THE TABLE, SO THE EDC, THE CITIES, AND THE PLANNING COMMISSION AND MPO AND SO FORTH. BUT IT ALSO RECOGNIZES THAT -- THAT ECONOMIC DEVELOPMENT -- OUR ASPIRATIONS FOR ECONOMIC DEVELOPMENT ARE WHAT REALLY DETERMINE, THEN, ISSUES LIKE TRANSPORTATION, SO THAT IF THE PLAN IS -- AND THE 33

FOCUS IS ON DEVELOPING ECONOMIC DEVELOPMENT AREAS IN THE COUNTY, WHICH WAS THE RECOMMENDATION OF THE PROSPERITY COMMITTEE, AND THAT THOSE AREAS ARE CHOSEN BECAUSE THEY ALREADY HAVE ASSETS IN PLACE -- SO LIKE USF AREA CLEARLY HAS BIOTECH, HIGHER EDUCATION ASSETS -- THE TRANSPORTATION NEEDS, THEN, HAVE TO BE TAILORED TO THOSE ECONOMIC DEVELOPMENT AREAS.

SO FOR EXAMPLE, TYPICALLY, WHEN YOU LOOK AROUND THE COUNTRY, AREAS AROUND UNIVERSITIES THAT ATTRACT TECHNOLOGY, BIOMEDICAL, AND OTHERS, ATTRACT A CERTAIN TYPE OF PROFESSIONAL, A CERTAIN TYPE OF INDUSTRY THAT TYPICALLY LIKE THE WORK-PLAY-LIVE SOLUTION, AND MORE INTERNAL TRANSPORTATION SOLUTIONS, SO LIKE MONORAILS, MORE BIKE, WALKING, MORE WALKABILITY, AS OPPOSED TO MORE THE TRADITIONAL ROADS. SO THAT'S A DIFFERENT TRANSPORTATION SOLUTION. OTHER EDAs -- ECONOMIC DEVELOPMENT AREAS -- MAY BE FOCUSED MORE ON TRADITIONAL THINGS LIKE ROADS. AND THEN YOU HAVE THE OVERARCHING ISSUE OF THE BACKBONE OF TRANSPORTATION, WHICH THEN TAKES YOU TO SUBJECTS LIKE TRANSIT, MAJOR ROADWAYS, MANAGE LANES FOR BUSES, THAT KIND OF THING. BUT ALL OF IT, AGAIN, IS REALLY TETHERED TO THE NOTION OF ECONOMIC DEVELOPMENT AND JOBS, AND WHETHER IT'S THE ONE PILLAR, WHICH IS GREAT PLACES, WHICH MEANS THAT ONE KEY COMPONENT OF ECONOMIC DEVELOPMENT IS MAKING SURE THAT YOU HAVE GOOD PARKS AND RECREATION, YOU HAVE GOOD CULTURAL VENUES, THAT IT'S A GREAT PLACE TO LIVE, IT'S PERCEIVED THAT WAY. THAT IS, AGAIN, TETHERED TO THE NOTION OF ECONOMIC DEVELOPMENT. 34

SO IT'S -- IN THAT SENSE, IT'S VERY EXECUTABLE, AND IT'S VERY TANGIBLE IN TERMS OF YOU EITHER SUCCEED AND ATTRACT THE JOBS AND THE COMPANIES OR YOU DON'T. I MEAN, THAT'S EASILY MEASURABLE. >> JUST A QUICK FOLLOW-UP. I IMAGINE YOUR BUSINESS PLANS YOU'LL WANT TO FOLLOW THAT ECONOMIC DEVELOPMENT LEAD? >>MIKE MERRILL: YES. MY MESSAGE HAS BEEN THAT EVERYTHING THAT ANY DEPARTMENT DOES THAT WORKS FOR ME AFFECTS ECONOMIC DEVELOPMENT AND JOBS. AND THAT'S JUST AN IMPERATIVE. AND THEN THE OTHER IMPERATIVE IS CUSTOMER SERVICE, WHICH IS THE NEXT ISSUE. IT'S VERY SIMPLE. AND IT'S SOMETHING THAT EVERYBODY WHO WORKS FOR ME CAN UNDERSTAND BECAUSE THEY ALL HAVE A JOB AND THEY'VE ALL BEEN CUSTOMERS. SO IT'S NOT THAT HARD TO FIGURE OUT. >>JAY VICKERS: SIMPLE IS ALWAYS EXECUTABLE, SO THAT'S GOOD. KAY? >>KAY DOUGHTY: I HAD AN INDIVIDUAL MEETING WITH ERIC JOHNSON, AND WE DISCUSSED THE STRATEGIC PLAN. AND ONE OF THE THINGS THAT HE INDICATED -- WELL, TWO THINGS THAT HE INDICATED WAS THAT THIS WAS A MUCH MORE FOCUSED RESULT. BUT THAT BECAUSE OF THE PROCESS THE COMMISSIONERS INITIATED AND WORKED THROUGH THAT IT WAS REALLY BUY-IN FROM THE COMMISSIONERS ON THIS ONE, THAT IT WASN'T YOUR PRODUCT THAT WENT TO THEM AND THEY APPROVED. >>MIKE MERRILL: BIG DIFFERENCE. 35

THEY OWN IT. THEY ARE PROUD OF IT. AND THEY SHOULD BE. >>JAY VICKERS: BARBARA. >>BARBARA ADERHOLD: YES, ON THE EDAs, THE PLANNING COMMISSION HAD SUGGESTED -- AND THIS WAS AT THE PROSPERITY STAKEHOLDERS COMMITTEE -- I AM GOING TO SAY MAYBE SIX OR SEVEN DIFFERENT POSSIBLE EDAs. AND THE PLANNING COMMISSION WILL -- THIS WILL GO INTO OUR COMPREHENSIVE PLAN BY THE PLANNING COMMISSION AND THE MPO, OR THIS WILL BE -- >>MIKE MERRILL: I HAVE HAD A LOT OF DISCUSSIONS WITH RAY, AND HE HAS BEEN AT THE TABLE. REALLY, THE NEXT STEP IS TO BRING IN THE ECONOMIC DEVELOPMENT PROFESSIONALS, LIKE RICK, WHO IS THE PERSON WHO HAS TO PRODUCE THE JOBS AND BUSINESSES, AND SAY DOES THIS WORK FOR YOU? IN OTHER WORDS, IF WE ARE DEMANDING FOR HIM, THE EDC, THAT THEY DELIVER A PRODUCT, WE'VE GOT TO KNOW FROM HIM WHAT WILL HELP YOU DO IT. SO SOME OF THOSE EDAs THAT WERE IDENTIFIED EARLY BY THE PLANNING COMMISSION MAY NOT UP BEING THE EDAs THAT GET APPROVED. SO THAT'S REALLY KIND OF NEXT STEPS. NOW, THE PLANNING PROCESS, THE COMP PLAN -- AND AGAIN, A LOT OF DISCUSSION WITH RAY, AND THIS WAS A DISCUSSION THE BOARD HAD AT THE STRATEGIC PLANNING PROCESS -- WAS THAT WE REALLY NEED TO LOOK AT THE COMPREHENSIVE PLAN DIFFERENTLY. THE COMPREHENSIVE PLAN SHOULD NOT DRIVE ECONOMIC DEVELOPMENT DECISIONS. AND THAT'S TRADITIONALLY BEEN THE CASE. 36

SO FOR EXAMPLE, THE PLANNING COMMISSION HAS HAD THE PRACTICE OF SAYING WE'RE GOING -- WHEN WE START THE NEW ROUNDS OF COMP PLAN APPROVALS, WE START WITH UNIVERSITY OF FLORIDA PROJECTIONS OF POPULATION, AND THEN WE JUST ACCEPT THAT AS A GIVEN, AND THEN WE BEGIN TO PLAN. WELL, THE DOWNSIDE OF THAT IS THAT WHAT WE ARE ACCEPTING IS WHATEVER POPULATION JUST SHOWS UP AT OUR DOOR AND THAT POPULATION MAY NOT BE THE POPULATION THAT WE WANT TO ATTRACT TO HELP ACCOMPLISH AN ECONOMIC DEVELOPMENT STRATEGY. IF WHAT WE WANT IS HIGH TECH, BIOMED, WE WANT INNOVATIVE, YOUNGER EMPLOYEE BASE, WE'VE GOT TO GO OUT AND ASK FOR THAT. SO WE CAN'T JUST SORT OF SIT BACK AND SAY, WELL, IT'S WHATEVER THE UNIVERSITY OF FLORIDA SAYS WE ARE GOING TO GET. WELL, THAT DOESN'T WORK. SO NOW WHAT'S HAPPENING IS THAT THE ECONOMIC DEVELOPMENT PROCESS WILL DRIVE THE COMP PLAN, WHICH IT SHOULD AND RAY AGREES THAT IT SHOULD. THEN YOU GET A DIFFERENT RESULT. YOU GET A DIFFERENT PLAN. AND THAT'S A MAJOR CHANGE IN THE WAY THAT WE APPROACH PLANNING HERE. BUT IT MAKES A LOT OF SENSE. >>BARBARA ADERHOLD: SO WHEN WILL WE START LOOKING AT THESE EDAs, AND WHO WILL BE THE PARTICIPANTS IN -- EDC? >>MIKE MERRILL: THERE'S A KEY GROUP OF STAKEHOLDERS, THE FUNDER, THE CITIES, THE COUNTIES, AND THEN THERE ARE THE AGENCIES THAT ADVISE US, LIKE THE PLANNING 37

COMMISSION, THE MPO. AND THEN THERE ARE THE BUSINESS COMMUNITY, THE UNIVERSITY COMMUNITY, AND ALL OF THE STAKEHOLDERS. SO THE MANY -- THOSE WHO ARE ACCOUNTABLE, SORT OF OWN THIS PROJECT, WOULD BE RON BARTON IN MY SHOP, WHO IS MY ECONOMIC DEVELOPMENT DIRECTOR. HE OWNS IT FOR ME. RICK HOMANS OWNS IT FOR THE EDC. AND THEN FOR THE CITY OF TAMPA WOULD BE THEIR ECONOMIC DEVELOPMENT GUY, BOB McDONOUGH. IT'S A CORE GROUP THAT'S GOING TO BE THE ONES DRIVING THIS THING, BUT IT REALLY HAS TO BE -- CAST A WIDER NET AND BRING IN A LOT OF STAKEHOLDERS. BECAUSE IT WILL CHANGE FOR THE BETTER, I BELIEVE, THE WAY THIS COMMUNITY DRIVES, THE WAY WE CREATE PUBLIC WEALTH, PRIVATE WEALTH, AND JOBS. AND WHAT WE LEAVE FOR OUR KIDS. SO I THINK IT'S IMPORTANT. >>JAY VICKERS: SPENCER, DID YOU HAVE A -- ALL RIGHT. GAYE? >>GAYE TOWNSEND: IF IT'S APPROPRIATE, ACCEPTABLE TO YOU, WOULD YOU MIND NOT -- IF THEY'RE PART OF YOUR COMMITTEE, BUT IF SOMEONE ON THIS COMMITTEE ATTENDS THOSE MEETINGS? >>MIKE MERRILL: OH, SURE, OF COURSE, YEAH. >>GAYE TOWNSEND: IF WE COULD HAVE A DESIGNATED PERSON OR PERSONS? >>DEBORAH COPE: I WILL VOLUNTEER. >>GAYE TOWNSEND: THE OTHER PART, WHEN YOU WEIGH YOUR DEVELOPMENT, HOW IS IT WEIGHED VERSUS SMALL BUSINESS AND BIG BUSINESSES? BECAUSE I KNOW LATELY THERE'S BEEN A BIG CONCERN ABOUT 38

BRINGING ONE LARGE BUSINESS IN IN AN AREA WHERE THERE WERE SMALL BUSINESSES PROVIDING THAT SERVICE. SO WHAT HAPPENS IS YOU BRING -- AND WE SEE IT HAPPENING ALL OVER THE COUNTRY, WHERE YOU HAVE THE MOM AND POPS AND THE SMALL BUSINESSES. I GUESS I MIGHT AS WELL SAY IT, THE BASS COMPANY WANTS TO COME IN THERE, AND THERE WAS A BIG CONCERN BECAUSE A LOT OF SMALL BUSINESSES PROVIDE THAT SERVICE. AND I THINK THERE SHOULD BE A BALANCE THAT WE'RE NOT PUTTING SMALL BUSINESSES OUT OF BUSINESS. SO HOW IS THAT WEIGHED? >>MIKE MERRILL: GOOD QUESTION. THERE'S ACTUALLY THREE IMPORTANT TARGETS HERE. ONE IS, OF COURSE, THE TARGET INDUSTRIES THAT HAVE BEEN IDENTIFIED, THE BIOTECH, THE HIGH TECH, THE BIOMEDICAL, THAT SORT OF THING. AND THAT'S A MAJOR FOCUS. THE OTHER IS REDEVELOPMENT. SO ECONOMIC DEVELOPMENT FOR US, FOR THE GROUP THAT'S WORKING ON THIS, IS NOT JUST NEW DEVELOPMENT; IT'S REDEVELOPMENT. SO AGAIN, MY FAVORITE EXAMPLE IS UNIVERSITY OF SOUTH FLORIDA AREA, THE WIDER AREA, AS YOU ALL KNOW, HAS A REDEVELOPMENT NEED BECAUSE THE FRONT DOOR TO THE UNIVERSITY IS NOT A VERY PRETTY FRONT DOOR. IT'S NOT VERY INVITING. NO ONE REALLY WANTS TO GO THROUGH IT. IN FACT, WHEN THEY TRY AND RECRUIT PEOPLE, THEY BRING THEM THROUGH THE BACK DOOR. THEY DON'T DRIVE THEM THROUGH. AND THAT'S UNFORTUNATE, BECAUSE THERE'S A LOT OF GOOD THINGS HAPPENING, A LOT OF MOMENTUM UNDER WAY. 39

A LOT OF IT IS THE WORK THAT COMMISSIONER CRIST HAS DONE, THAT [INAUDIBLE] IS DOING NOW. THE VA HAS BEEN ACQUIRING A LOT OF PROPERTY OUT THERE. IT'S REALLY POISED FOR MAJOR REDEVELOPMENT. SO REDEVELOPMENT IS THE COMPANION PIECE TO THE ECONOMIC DEVELOPMENT PIECE. AND IN BOTH OF THOSE WORLDS, BOTH OF THOSE FACETS, ARE IMPORTANT -- ARE VERY IMPORTANT SMALL BUSINESSES BECAUSE THE WAY THAT TARGET INDUSTRIES THRIVE IS BY BUILDING COLLABORATION AND COALITIONS WITH SMALL BUSINESSES THAT PROVIDE ALL KINDS OF THINGS, ALL THE WAY FROM JANITORIAL TO LAB SUPPLIES TO COMPUTER PIECE IT'S AND PARTS. SO IT'S VERY IMPORTANT FROM A TARGET INDUSTRY POINT OF VIEW THAT WE HAVE A THRIVING SMALL BUSINESS AREA BECAUSE THEY NEED THOSE SUPPLY CHAINS. THEY NEED THAT SUPPORT. SO THE FOCUS WILL BE ALSO ON SMALL BUSINESS. HOW CAN WE HELP RETAIN SMALL BUSINESSES? HOW CAN WE HELP BUILD NEW BUSINESSES? SO ONE OF THE THINGS THAT WE'RE DOING, THE CITY HAS BEEN DOING, IS DEVELOPING AN INCUBATOR ACCELERATOR, I GUESS, IS WHAT THEY CALL IT NOW USING OUR LIBRARY FACILITIES, WHICH IS A PERFECT MARRIAGE BECAUSE A LOT OF INNOVATION IS KNOWLEDGE BASED, AND PROVIDING A PLACE -- THIS IS WHAT I HEAR FROM, YOU KNOW, THE INNOVATION COMMUNITY IS THEY NEED A PLACE TO NETWORK. THEY DON'T NEED A LOT OF MONEY, DON'T NEED US TO BUILD THEM A TAJ MAHAL. THEY JUST NEED A PLACE TO NETWORK. AND LIBRARIES PROVIDE THAT. 40

THERE'S AN EXCELLENT SPACE DOWNTOWN AT THE JOHN GERMANY LIBRARY, 10,000 SQUARE FEET THAT WE'RE GOING TO DEDICATE TO ALLOWING INNOVATORS AND COMPANIES TO COME IN AND COLLABORATE, AND REALLY HELP US INNOVATE TOO. I MEAN, PART OF THE DEAL IS WE'LL LET YOU USE THE SPACE, BUT YOU'VE GOT TO HELP US BECOME MORE INNOVATIVE TOO. THAT'S KIND OF THE TRADE. SO YES, SMALL BUSINESSES ARE AN IMPORTANT PART OF THAT. >>GAYE TOWNSEND: AND MY COMMENT ON THAT, ON SMALL BUSINESS, IS PARTICULARLY WHERE I LIVE, BARBARA LIVES, SOME ELSE LIVE IN THOSE AREAS WHERE THEY'RE MORE THE RULE SERVICE AREAS, AND I'M SURE IT HAPPENS IN THE CITY TOO, WITH THEIR BUSINESS, BUT WHEN THESE BUSINESSES ARE IN OUR COMMUNITY, THEY BECOME -- THE BIG BUSINESS, THE WALL MARTS, THOSE, BUT WHEN THE SMALL BUSINESS, IT BECOMES PART OF OUR COMMUNITY. THEY WANT TO BE INVOLVED IN THE COMMUNITY. THEIR CHILDREN LIVE THERE. THEIR FAMILY LIVE THERE. SO FOR IMPROVING COMMUNITIES AND MAKING A COMMUNITY A COMMUNITY, SMALL BUSINESSES ARE VERY IMPORTANT. AND IT'S THAT WAY IN THE CITY TOO. THERE'S A LOT OF GENERATION BUSINESSES. SO I DON'T WANT TO SEE THE BIG BUSINESSES COME IN AND WE'RE GIVING THEM ALL THESE INCENTIVES TO RUN OUT THE LITTLE BUSINESSES. >>MIKE MERRILL: RIGHT, ABSOLUTELY. >>JAY VICKERS: RIGHT. ANY OTHER QUESTIONS BEFORE WE MOVE ON TO THE CUSTOMER 41

SERVICE-ORIENTED DELIVERY? I THINK THAT'S NEXT UP. IS THAT CORRECT, MR. MERRILL? >>MIKE MERRILL: YEAH. CUSTOMER-ORIENTED SERVICE DELIVERY. >>JAY VICKERS: NO, I'M SORRY. YES. GO AHEAD. >> I HAVE A QUESTION. MAYBE I'M NOT UNDERSTANDING THE TIMELINE. IT SOUNDS LIKE SOME OF THESE THINGS THAT WE'RE TALKING ABOUT ARE GOING TO BE SETTLED BEFORE JUNE. HOW ARE WE GOING TO BE INVOLVED IN IT? >>JAY VICKERS: IT'S A GREAT QUESTION. YOU ARE ABSOLUTELY RIGHT. WE ARE NOT GOING TO BE INVOLVED IN THE STRATEGIC PLAN. I THINK OUR INVOLVEMENT JUST ENDED WITH GAYE'S LAST QUESTION. BUT I THINK OUR INVOLVEMENT IS -- I THINK THAT HAS MORPHED INTO REVIEWING THE BUSINESS PLANS THAT THE DEPARTMENTS ARE PUTTING TOGETHER IN SUPPORT OF THE STRATEGIC PLAN. SO I THINK YOU ARE 100% CORRECT, WE ARE NOT GOING TO BE INVOLVED IN THE STRATEGIC PLAN. >> WHAT IS THE TIMELINE? >>JAY VICKERS: MR. MERRILL IS GOING TO GET US A LIST OF HIS TOP PROJECTS, THEN WE ARE GOING TO TACKLE THE REVIEW OF THOSE. >>RONALD GOVIN: I AM STILL TRYING TO GET TO A TIMELINE. ARE WE TALKING THREE MONTHS TO DO THIS, NINE MONTHS, A YEAR? 42

WHAT KIND OF TIMELINE ARE WE LOOKING AT? BECAUSE I MEAN, BUSINESS PLANS ARE TOUGH. OKAY? I MEAN, THAT'S NOT AN IS EASY REQUEST. IT'S A GREAT REQUEST. I THINK -- I'M GLAD TO HEAR THE TWO ASSOCIATED, GOVERNMENT AND BUSINESS PLANS, BUT I THINK WE NEED TO UNDERSTAND WHAT KIND OF TIME WE'RE GOING TO BE LOOKING AT. >>MIKE MERRILL: IT'S A SHORT-TERM AND LONG-TERM PROCESS. AS I SAID, DEPARTMENTS HAVE ALREADY PREPARED BUSINESS PLANS, SO WE'RE NOT STARTING WITH A BLANK SLATE. YOU WILL ACTUALLY HAVE A PRODUCT TO LOOK AT. THE SHORT TERM IS BETWEEN NOW AND SEPTEMBER 30 BECAUSE THAT'S THE TWO-YEAR BUDGET PROCESS RIGHT NOW BUT AS I ALSO INDICATED, YOU KNOW, THERE'S A LOT OF WORK THAT STILL NEEDS TO BE DONE ON BUSINESS PLANS. IT WILL BE EVOLUTIONARY OVER YEARS. AS BUSINESS PLANS SHOULD. THEY SHOULD EVOLVE AND SHOULD BE REAL AND LIVE WITH US. SO YOU KNOW, AS LONG AS YOU WANT TO PARTICIPATE WITH US, IT COULD BE A MULTIYEAR PROCESS, BUT -- BECAUSE ONCE THIS BUDGET PROCESS IS DONE, THERE IS ANOTHER ONE COMING RIGHT AT ITS HEELS. SO IT'S AS MUCH AS YOU WANT BETWEEN NOW AND SEPTEMBER, WE'LL IDENTIFY SOMETHING MANAGEABLE THAT YOU CAN DIGEST AND BE HELPFUL WITH, BUT THAT'S NOT THE END. WE'RE JUST AT THE VERY BEGINNING HERE. I AM PROUD OF WHAT EVERYONE HAS DONE, BUT WE CAN CERTAINLY USE SOME COACHING. 43

>> RON, THANKS FOR THE QUESTION. GOOD QUESTION. >>MIKE MERRILL: RIGHT. CUSTOMER SERVICE, WHICH I CERTAINLY HAVE BEEN ALL ABOUT, AND I THINK I'VE FELT LIKE A MISSIONARY WALKING THROUGH THE DESERT JUST PREACHING CUSTOMER SERVICE AND TRYING TO GATHER DISCIPLES. IT'S ACTUALLY WORKING, I THINK, VERY WELL. BUT THE NEXT PHASE, THE NEXT GENERATION, IS REALLY TO BECOME MORE SPECIFIC AND DRILL DOWN AND FIND OUT WHAT OUR CUSTOMERS REALLY WANT IN THE WAY OF CORE SERVICES, HOW THEY WANT IT DELIVERED, WHERE THEY WANT IT DELIVERED, HOW MUCH OF IT, AND WHAT THEY EXPECT IN THE WAY OF OUTCOMES. SO WE HIRED A YEAR AGO -- NOT EVEN A YEAR AGO -- A MARKETING PERSON, JENNIFER HALL, AND WE ARE IN THE PROCESS OF HIRING AN ASSISTANT FOR HER. SHE HAS BEEN WORKING WITH DEPARTMENTS DOING EXACTLY THAT, GOING OUT AND TALKING TO CUSTOMERS, DEVELOPING A MARKETING PLAN, BRANDING, THE WHOLE NINE YARDS. BUT SHE'S ONLY ONE PERSON. OR NOW SHE WILL BE TWO. BUT WE'RE ALSO TALKING ABOUT MAYBE BRINGING ON SOME ASSISTANCE FROM A CONTRACTED MARKETING FIRM. SO FOR EXAMPLE, PARKS AND RECREATION IS A HUGE OPPORTUNITY TO -- IT'S AN ASSET THAT'S REALLY UNDERDEVELOPED, AND WE DON'T ATTRACT ENOUGH PEOPLE TO PARKS. WE DON'T ATTRACT ENOUGH VISITORS TO OUR PARKS. AND SO WHAT KIND OF A MARKETING STRATEGY COULD WE DEVELOP TO REALLY RAMP THAT UP? AND IN THE PROCESS, GENERATE REVENUE. 44

SO THAT WOULD INCLUDE SPONSORSHIPS, IT WOULD INCLUDE PRIVATE CONCESSIONS, DONE IN A WAY THAT WOULD BE -- WOULDN'T DILUTE THE EXPERIENCE. IT WOULD ENHANCE THE EXPERIENCE. BUT IT WOULD ALSO GET MORE PEOPLE OUT THERE TO ENJOY OUR PARKS. THAT'S A WHOLE DIFFERENT WAY OF RUNNING PARKS AND RECREATION. THAT TAKES SOME THINKING ABOUT WHAT KIND OF SERVICES, HOW DO YOU DELIVER THEM, AND HOW DO YOU MARKET THEM, HOW DO YOU PRICE IT. I MEAN, SO FOR EXAMPLE, WE CHARGE 2 BUCKS A CAR TO COME THROUGH THE DOOR. WELL, WE KNOW THAT COMPANIES LIKE THE LIGHTNING AND BUSCH GARDENS, WHAT THEY WANT ARE SEASON TICKETHOLDERS. YOU WANT TO GET A CERTAINTY THAT YOU HAVE SUBSCRIPTIONS, THAT YOU HAVE THAT CERTAINTY OF REVENUE. YOU CAN STILL CHARGE ON A PER -- A USAGE CHARGE FOR A CANOE OR WHATEVER YOU WANT TO DO, BUT YOU KNOW, HOW DO WE GET CORPORATE SPONSORS FOR OUR PARKS? HOW DO WE GIVE IN A TASTEFUL WAY NAMING RIGHTS, PUBLIX ON THE PICNIC BENCH, WHATEVER, YOU KNOW, BECAUSE WE'RE STRUGGLING TO FIND WAYS TO FUND, YOU KNOW, THINGS LIKE PARKS AND RECREATION WITHOUT TAXING THE TAXPAYER. LET'S LOOK TO MODELS THAT WORK. AND AGAIN, NOT TURNING THEM INTO DISNEYLAND, NOT TURNING THEM INTO SOME HORRIBLE ENTERTAINMENT VENUE, BUT YET FINDING A SOLUTION. YES? >>GAYE TOWNSEND: YOU HAVE TO BE REAL CAREFUL ON HOW 45

YOU DO YOUR CONCESSION STANDS. >>SPENCER KASS: I JUST WANT TO POINT OUT, WE ARE RUNNING A LITTLE BEHIND. 9:45 WE ARE SCHEDULED. WE SPENT AN HOUR ON A TOPIC MR. MERRILL SAID WE'RE NOT EVEN GOING TO HANDLE. SO I MEAN, I UNDERSTAND EVERYBODY WANTS TO -- BUT THE ORIGINAL PURPOSE OF THIS MEETING WITH BONNIE, WHOSE TIME IS VERY EXPENSIVE, MR. MERRILL, WHOSE TIME IS VERY EXPENSIVE, MR. FLETCHER, WHOSE TIME IS VERY EXPENSIVE, IS THE TWO ISSUES I HAVE BEEN WAITING EIGHT MONTHS TO GET TO. I DON'T KNOW IF MR. MERRILL HAS TO RUN COME THE END OF THE TIME. >>MIKE MERRILL: NO, I AM ACTUALLY GOING TO HANDLE THAT ISSUE. >>JAY VICKERS: THANK YOU, SPENCER. THANK YOU. >>GAYE TOWNSEND: IT WAS JUST A TINY LITTLE COMMENT, SPENCER. >>MIKE MERRILL: I CAN STAY AS LONG AS YOU WANT ME TO. >>GAYE TOWNSEND: THE LITTLE COMMENT WAS TO BE CAREFUL ON HOW WE HANDLE CONCESSION STANDS BECAUSE THAT'S HOW THE LITTLE LEAGUES, THE SOCCER TEAMS, THE SOFTBALL TEAMS EARN MONEY FOR THEIR TEAMS. >>MIKE MERRILL: OH, ABSOLUTELY. I AM JUST TALKING CONCEPTUALLY HERE, AS AN EXAMPLE OF HOW WE APPROACH CUSTOMER SERVICE. >>GAYE TOWNSEND: THAT WAS NOT A LARGE, LENGTHY CONVERSATION. >>JAY VICKERS: OKAY. >>MIKE MERRILL: SO YOUR ASSISTANCE IN HELPING US 46

DISSECT, REENGINEER, AND REBUILD THE WAY WE DELIVER SERVICE WOULD BE EXTREMELY HELPFUL. SO WE'VE GOT A PROCESS THAT'S MOVING FORWARD. OUR CALL CENTER PROCESS IS MOVING FORWARD AS WELL. OUR TRAINING FOLKS HAVE DEVELOPED A WHOLE NEW APPROACH TO TRAINING OUR FOLKS ON CUSTOMER SERVICE. AND VETTING THAT WITH YOU, GETTING YOUR FEEDBACK, GETTING YOUR SUGGESTIONS WOULD BE VERY HELPFUL. BECAUSE MANY OF YOU COME FROM THAT WORLD, AND IF WE CAN SAVE A FEW BUCKS IN CONSULTANTS ... >>JAY VICKERS: KAY. >>KAY DOUGHTY: I AM GOING TO MAKE THE SAME SUGGESTION I MADE LAST MONTH. ONE OF THE PROCESSES I THINK WOULD BE REALLY HELPFUL IN LOOKING AT HOW INDIVIDUAL DEPARTMENTS ARE CUSTOMER FRIENDLY IS USING A PROCESS THAT WE USE IN MY INDUSTRY THAT'S CALLED THE NIATX PROCESS OF A WALK-THROUGH. AND THE WALK-THROUGH DOES NOT INVOLVE OUTSIDE PEOPLE. IT INVOLVES PEOPLE EVEN WITHIN THE SAME DEPARTMENT PLAYING THE ROLE OF A CUSTOMER AND COMING IN AND GOING THROUGH EVERY PROCESS THAT THEY HAVE TO IN ORDER TO GET THEIR TASK ACCOMPLISHED, AND THEN, YOU KNOW, CLEARLY, WRITING UP WHAT HAPPENS. WE DO THAT IN MY AGENCY, AND IT IS -- I MEAN, I HAVE DONE IT MYSELF. AND IT IS AMAZING THE THINGS THAT YOU SEE THAT ARE IRRITATING, THAT TAKE TIME. I MEAN, I PLAYED THE ROLE OF A CLIENT BEING ADMITTED TO OUR RESIDENTIAL PROGRAM, AND I MEAN, IT WAS A 12- HOUR PROCESS. AND I WAS ASKED THE SAME QUESTION LIKE SEVEN TIMES, AND I MEAN, AND EVERYBODY WAS NICE, I MEAN, THEY KNEW 47

WHO I WAS, CLEARLY, AND I'M THINKING IF I WERE A CLIENT COMING INTO THIS, THE QUESTION I WAS ASKED OVER AND OVER AGAIN WAS WAS I SUICIDAL OR HOMICIDAL. I THOUGHT HOMICIDAL. AND I KNOW WHY WE ASK IT. WE NEED TO KNOW. IT COULD HAVE BEEN PREFACED BY I KNOW YOU HAVE BEEN ASKED THIS, AND YOU WOULD UNDERSTAND. I FELT TOTALLY DIFFERENT ABOUT THAT. SO I THINK IT'S REALLY HELPFUL TO DO BECAUSE YOU REALLY RECOGNIZE WHAT PEOPLE GO THROUGH, AND YOU CAN MAKE VERY, VERY SIMPLE CHANGES THAT MAKE A DIFFERENCE. >>MIKE MERRILL: IT IS VERY VALUABLE, AND THE OTHER PIECE TO THAT IS MAKING SURE WE UNDERSTAND THE CUSTOMER NEED PART OF IT FIRST. AND THEN THE PROCESS TENDS TO BE MORE APPARENT WHERE THE BREAKDOWNS ARE. FOR EXAMPLE, DEVELOPMENT REVIEW PROCESS -- AND JUST KIND OF AN OBSERVATION IS THAT GOVERNMENT -- NOT JUST THIS GOVERNMENT, BUT GOVERNMENTS IN GENERAL -- TEND TO ORGANIZE THEMSELVES INTERNALLY IN WAYS THAT MAKE IT EASIER FOR THEM AND SUIT THEIR OWN NEEDS. AND AGAIN, THAT'S JUST SOMETHING THAT HAS -- A CULTURE THAT'S GROWN UP. BUT IF WE START WITH, FOR EXAMPLE, IN DEVELOPMENT SERVICES, THE DEVELOPMENT -- THE DEVELOPMENT COMMUNITY, DEVELOPERS, BUILDERS, HAVE SAID THERE ARE SOME PARTS OF OUR PROCESS THAT WORK WELL. THERE ARE OTHERS THAT ARE VERY FRUSTRATING. AND SO IF HE WITH COULD UNDERSTAND -- IF WE COULD SIT DOWN AND GO THROUGH HERE'S A MENU OF THINGS THAT WE DO FOR YOU, HERE'S THE KIND OF SITE DEVELOPMENT REVIEWS, 48

PERMITTING, JUST MAKE THE LIST AND SAY, YOU KNOW, HOW WOULD YOU LIKE TO GET THIS SITE DEVELOPMENT REVIEW DELIVERED TO YOU? WHAT WOULD BE THE BEST WAY? WHAT WOULD MAKE IT MORE EFFICIENT, COST-EFFECTIVE FOR YOU? GO DOWN THE LIST. THEN WITH THAT IN MIND, THEN ORGANIZE OURSELVES AND OUR PROCESSES ACCORDINGLY SO THAT IF THEY EXPECT THE SITE DEVELOPMENT REVIEW FOR THIS CONFIGURATION TO BE DONE IN 14 DAYS, WELL, THEN NOW WE CAN ORGANIZE OUR PROCESS TO MEET THAT. AND THAT'S A WHOLE DIFFERENT WAY OF THINKING OF THINGS. AND THEN, AS YOU SAID, YOU CAN GO THROUGH AND TRUTH TEST THAT AND VALIDATE IT BY DOING THE WALK-THROUGH. BUT THE PIECE WE'VE ALWAYS IGNORED IS TALKING TO THE CUSTOMER FIRST AND SAYING, WELL, HOW DO YOU WANT TO GET THIS THING? >>JAY VICKERS: DEBORAH, DO YOU HAVE A QUESTION? NO? >>MIKE MERRILL: SO AGAIN, I CAN IDENTIFY SOME SPECIFIC AREAS THAT ARE HIGH-VALUE TARGETS, AGAIN, AND START WITH THAT. IF YOU WANTED TO, YOU KNOW, HAVE A LOOK AT WHAT WE ARE DOING WITH OUR CALL CENTER, SYKES ENTERPRISES I THINK I MENTIONED TO YOU BEFORE HAS BEEN VERY, VERY HELPFUL TO US AND HAS HELPED WORK THROUGH THIS PROCESS. WE ARE AT THE POINT OF ACQUIRING SOME SOFTWARE TO REPLACE EXISTING SOFTWARE. ALL OF OUR PHONES NOW TALK TO EACH OTHER. VOIP IS NOW, YOU KNOW, THROUGHOUT THE COUNTY. 49

THAT'S IMPORTANT BECAUSE, YOU KNOW, WHAT HAPPENS IN A CALL CENTER IS YOU HAVE THE TIER 1 LEVEL, THE PHONE ANSWERERS, AND IF THEY CAN'T HANDLE SOMETHING, IT NEEDS TO BE ESCALATED, YOU NEED TO HAVE A PHONE SYSTEM THAT ESCALATES IT TO THE SUBJECT MATTER EXPERT SEAMLESSLY, TRACKS IT, YOU HOLD THE CUSTOMER'S HAND ALL THE WAY THROUGH, IT DOCUMENTS WHAT HAPPENS, FOLLOW UP BACK TO THE CALLER, SAY DID WE DO A GOOD JOB FOR YOU, ALL THOSE KINDS OF THINGS THAT YOU ALL KNOW ABOUT BUT WE ARE JUST LEARNING. SO IF YOU WANT TO BE PART OF THAT. IF YOU WANTED TO BE PART OF THE DEVELOPMENT AND MARKETING PLANS, DOING THE WALK-THROUGHS. WHATEVER, YOU KNOW, HOWEVER YOU WANT TO DO IT, I CAN IDENTIFY SOME TARGETS FOR YOU. >>JAY VICKERS: KIMBER. >>KIMBER WILLIAMS: THAT WOULD BE GREAT -- DOING LIKE A SECRET SHOPPER. THROUGH THE SYSTEM, BEFORE WE START MAKING RECOMMENDATIONS FOR YOU, SO WE CAN KIND OF SAY, OKAY, THIS IS WHERE WE'RE AT. ALL OF US HAVE BEEN ON THE TELEPHONE, THROUGH CERTAIN THINGS, AND YOU ARE JUST LIKE SERIOUSLY? THEY DON'T KNOW WHO YOU ARE. KAY'S EXAMPLE, THEY KNEW WHO SHE WAS. IF YOU WENT AND DID IT, WHO, I'VE GOT TO STEP IT UP. IF I GO IN THERE, I AM A NORMAL CITIZEN GOING IN, GOING THROUGH THE PROCESS, AND TO BE ABLE TO DOCUMENT THAT FOR YOU. THEN THE COMMITTEE COMES TOGETHER AND KIND OF TEARS THINGS APART, BECAUSE YOUR STAFF IS AMAZING. IT MIGHT BE A LITTLE BIT OF A DIFFERENT PERSPECTIVE, 50

SOMEBODY WHO HASN'T DONE ANYTHING. AND THEN TO SEE WHAT OUR END GOAL IS WOULD BE REALLY GREAT BECAUSE THEN ALL OF US ARE BIG ABOUT CUSTOMER SERVICE. SO I KNOW I REALLY ENJOY BEING A PART OF THAT TIME. >>MIKE MERRILL: THAT WOULD BE GREAT. >>KAY DOUGHTY: I CONCUR WITH WHAT YOU SAID, BUT I WILL SAY IT IS AMAZING WHAT YOU FIND WHEN YOU DO IT YOURSELF. >>KIMBER WILLIAMS: I AGREE. WE CAN DO BOTH. >>KAY DOUGHTY: WE THOUGHT NO WAY, EVERYBODY WOULD BE ON THEIR BEST BEHAVIOR, YOU WOULDN'T FIND ANYTHING, BUT YOU FIND LOTS OF THINGS. >>KIMBER WILLIAMS: THAT WOULD BE AWESOME, IF YOU DO IT TWO DIFFERENT WAYS. IF YOU HAD TWO DATA POOLS TO PULL FROM TO BE ABLE TO SEE HOW IT TAKES PLACE. >>MIKE MERRILL: THAT WOULD BE GREAT. >> [OFF MICROPHONE] >>KIMBER WILLIAMS: I AM ON IT. >>JAY VICKERS: ALL RIGHT. ANY OTHER QUESTIONS ON THE CUSTOMER SERVICE DELIVERY? SO I THINK NOW TIME FRAMES, I'LL JUMP AROUND HERE ON AN IMPENDING QUESTION. TIME FRAMES. I KNOW THIS IS AN ONGOING PROCESS. ARE THERE ANY KEY MILESTONES THAT ARE UPCOMING THAT WE SHOULD BE LOOKING TOWARDS TO TRY TO HIT SOME DATES WITH SPECIFIC DEPARTMENTS? >>MIKE MERRILL: THE BIGGEST EFFORT RIGHT NOW IS IN THE BUILDING DEVELOPMENT SIDE OF THINGS. 51

THE REASON IS IT'S A KEY PEG IN THE ECONOMIC DEVELOPMENT STRATEGY. SO ECONOMIC DEVELOPMENT IS NOT JUST ABOUT ATTRACTING AND RETAINING BUSINESSES -- OR ATTRACTING BUSINESSES. IT'S ABOUT HELPING BUSINESSES THAT ARE HERE GET THROUGH OUR PROCESSES IN A WAY THAT'S COST-EFFECTIVE FOR THEM. AND A BIG PART OF THAT IS DEVELOPMENT REVIEW PROCESS AND BUILDING PERMIT PROCESS. THAT'S JUST BEGINNING. IT'S UNDER WAY. BUT IT'S NOT SO FAR ALONG THAT IF YOU WANTED TO BE A PART OF THAT, THAT WOULD BE GOOD. THERE ARE SOME OTHER THINGS, LIKE PARKS AND REC AND FACILITIES IS ANOTHER BIG AREA. TOM FOSS IS WORKING A FACILITIES PLAN, BUT AGAIN, WE ARE STARTING WITH WHERE ARE OUR CUSTOMERS IN RELATIONSHIP TO EXISTING FACILITIES. THE THING I CAN'T WANT TO DO IS BUILD NEW FACILITIES IF I CAN AVOID IT. HOW CAN WE USE EXISTING SPACE, OR ACTUALLY, AS OUR CONSULTANT -- NOT CONSULTANT -- BUT OUR PARTNER FROM THE UNIVERSITY OF FLORIDA TOLD US WHEN HE FIRST CAME HERE IS YOU DON'T START BY LOOKING AT BRICKS AND MORTAR. YOU START BY LOOKING AT HOW MUCH OF IT CAN BE DONE, YOU KNOW, OVER THE PHONE, DIGITALLY, OR BY COMPUTER, YOU KNOW, ONLINE RESERVATIONS, ONLINE PAYMENTS. WHEN YOU'VE EXHAUSTED THAT PART OF IT AND YOU'VE SATISFIED AS MANY CUSTOMERS THAT CAN GO THROUGH OTHER PORTALS, THEN AND ONLY THEN DO YOU LOOK AT BRICKS AND MORTAR. 52

BECAUSE WE ALL KNOW WHAT HAPPENS WHEN YOU BUILD SOMETHING. IT'S THERE WITH YOU FOREVER, YOU HAVE TO TAKE CARE OF IT, ALL THAT GOOD STUFF. SO THAT'S A CUSTOMER-DRIVEN FACILITY PLANNING PROCESS THAT'S BIG TIME. WE HAVE A LOT OF ASSETS HERE. SO THERE ARE THINGS LIKE THAT THAT WE COULD -- WE COULD GET YOU INVOLVED IN RIGHT AWAY. >>JAY VICKERS: OKAY. EXCELLENT. I THINK THE LAST ONE WAS -- MOVING ON FROM THAT TOPIC TO THE LAST TOPIC, WHICH WAS THE BUDGET PROCESS, I THINK ON YOUR LIST, WAS THE OTHER THING YOU HAD ASKED US TO HELP OUT WITH. SO ANY -- >>MIKE MERRILL: I THINK THE ONE AREA -- BECAUSE IT'S BEING DRIVEN, REALLY, BY BUSINESS PLANNING MORE THAN THE BUDGET PROCESS, I THINK WE'VE ALREADY KIND OF NAILED THAT ONE. THE BUDGET PROCESS IS WHAT HAPPENS DOWN THE BOILER ROOM AFTER YOU FIGURE OUT WHAT'S YOUR BUSINESS AND HOW YOU ARE GOING TO DELIVER SERVICE. THAT'S THE BUSINESS PLAN PROCESS.

BUT I THINK THE OTHER AREA WOULD BE GOING FORWARD, HOW DO WE DEVELOP A POLICY, CULTURE, HOWEVER YOU WANT TO LOOK AT IT, TO ENSURE THAT WE FOCUS ON CORE SERVICE DELIVERY. WE DON'T BEGIN TO ACCUMULATE, ONCE AGAIN, THINGS THAT WE SHOULDN'T BE DOING. MAKE SURE I'M CLEAR. 53

WE ARE STILL SHEDDING THINGS THAT I DON'T BELIEVE ARE CORE SERVICE. IT'S UP TO THE BOARD, UP TO OUR CUSTOMERS, REALLY, IN THE END, WHAT'S A CORE SERVICE. BUT PART OF THE BUDGET I'M GOING TO DELIVER WILL BE TO SUGGEST SOME OPTIONS FOR SERVICES THAT WE DON'T REALLY NEED TO PROVIDE. THAT DOESN'T MEAN NECESSARILY EVEN THAT THE SERVICE GOES AWAY, IF IT'S TRULY SOMETHING THAT PEOPLE NEED. IT'S SOMEONE ELSE MAYBE CAN DO IT BETTER THAN WE CAN AND THAT IT'S JUST NOT OUR MAIN BUSINESS. AND IT COSTS TOO MUCH. AND WE JUST MAYBE DON'T DO IT VERY WELL AND THE OUTCOMES AREN'T THAT GREAT. SO IT'S KIND OF THAT WHOLE NOTION OF WHAT USED TO BE CALLED BACK IN THE OLD DAYS STICKING TO YOUR KNITTING. WHAT IS IT THAT YOU NEED TO DO FOR YOUR CUSTOMERS? WHAT DO YOU DO BEST? THEN EXECUTE IT. SO WE ARE STILL AT THE POINT OF IDENTIFYING WHAT IT IS THAT WE SHOULD BE DOING AND MAKING SURE WE DON'T BEGIN TO ACCUMULATE THINGS AS WE GO ALONG THE WAY. THAT'S GOING TO BE A TOUGH ONE BECAUSE THE HARD THING IS THAT -- SAY THIS IN A POLITICALLY CORRECT WAY. MANY PEOPLE SAY, WELL, WE DON'T LIKE GOVERNMENT. GOVERNMENT IS TOO BIG. BUT THEN WHEN THEY NEED GOVERNMENT, THEY ARE TALKING TO US. BUT THAT'S OKAY. THAT'S WHAT KEEPS US EMPLOYED, I GUESS. BUT THERE'S A DECISION TREE THERE. IT'S LIKE YEAH, BUT WE CAN'T BE EVERYTHING TO 54

EVERYONE. WE'VE SEEN WHERE THAT'S GOTTEN US. I AM NOT GOING BACK THERE. I SPENT THE LAST THREE YEARS OF MY LIFE, YOU KNOW, DISASSEMBLING THINGS TO TRY AND BALANCE THE BUDGET HERE AND PUT US IN A POSITION WHERE WE CAN BE SUSTAINABLE. I AM NOT GOING TO RELIVE THAT THREE YEARS AS LONG AS I'M HERE. WHATEVER I CAN DO TO KEEP US ON EVEN KEEL AND REALLY FOCUS ON WHAT WE ARE DOING IS WHAT I AM ALL ABOUT. SO AREA HELP WOULD BE INSTRUMENTAL IN THAT. HEARING OTHER VOICES OTHER THAN MINE. >>JAY VICKERS: ALL RIGHT. QUESTIONS ON THAT LAST THING? KAY? >>KAY DOUGHTY: IF I AM HEARING YOU CORRECTLY, YOU'VE IDENTIFIED SOME AREAS WHERE YOU ARE NOT SURE OR YOU BELIEVE THAT THERE ARE NOT CORE GOVERNMENT FUNCTIONS. SO WOULD IT BE YOUR RECOMMENDATION THAT WE LOOK AT THOSE AREAS AND GO THROUGH A PROCESS AS WE DID WITH THE NOT-FOR-PROFITS AND MAKE SOME RECOMMENDATIONS BACK? >>MIKE MERRILL: YEAH, BECAUSE YOU KNOW, IT'S A WAY TO VALIDATE AND REALLY SORT OF TRUTH TEST WHAT WE BELIEVE. AND OF COURSE, EVERYONE BELIEVES WHAT THEY BELIEVE BASED ON WHERE THEY ARE. SO WHAT I MAY THINK MAY NOT BE WHAT YOU ALL THINK. AND THESE ARE REALLY IMPORTANT DECISIONS BECAUSE -- AND I DIDN'T MEAN TO MAKE LIGHT OF IT. I MEAN, THERE ARE PEOPLE TODAY THAT WE SERVE WHO ARE 55

ABSOLUTELY RELIANT ON SOME OF THOSE SERVICES. SOME OF THEM ARE PEOPLE THAT ARE IN TOUGH SITUATIONS. SO THE QUESTION IS, FIRST OF ALL, WHAT DO WE IDENTIFY AS CORE SERVICE, BUT THEN HOW DO WE TRANSITION THAT SERVICE WHERE IT'S REALLY NEEDED SO WE DON'T DROP ANYONE ALONG THE WAY. THAT'S THE PRICKLY PART OF IT. YOU KNOW, REWIND BACK TO THE AFTERSCHOOL DISCUSSION, AND IT ALL TURNED OUT FINE, AND YOU KNOW, EVERYBODY'S GOT A PLACE TO GO, AND I THINK IT'S ACTUALLY WORKING BETTER, BUT THAT PROCESS WAS NOT AN EASY ONE BECAUSE YOU ARE TALKING ABOUT KIDS, YOU ARE TALKING ABOUT OUR FUTURE. YOU ARE TALKING ABOUT, YOU KNOW, PREVENTION -- PREVENTING BEHAVIORS SO THAT KIDS DON'T END UP IN TROUBLE. SO HOW DO YOU GET THERE? AND THAT'S THE PRICKLY PART. IN A LOT OF THESE AREAS -- WE SORT OF DID THE LOW- HANGING FRUIT TO SOME EXTENT. NOW WE ARE REALLY GETTING TO SOME SO OF THE REAL GNARLY ONES THAT WERE GOING TO TAKE A LOT OF EFFORT. >>GAYE TOWNSEND: AND I APPRECIATE THAT FOR THE CHILDREN. >>MIKE MERRILL: SURE. >>JAY VICKERS: ANY OTHER QUESTIONS ON FINAL POINTS? KAY? >>KAY DOUGHTY: ARE YOU GOING TO RAISE THE ISSUE THAT WE'VE DISCUSSED OR THAT YOU INITIATED WITH REGARD TO -- >>JAY VICKERS: YES, I WAS GOING TO CLOSE ON THAT, THAT WAY SPENCER WOULD TACKLE ME IF WE RAN TOO FAR INTO HIS 56

TIME, AND I WOULD PROTECT THE REST OF YOU ALL FROM HIS IRE. THAT'S NOT GOING TO WORK AGAINST SPENCER. I NEED A CLUB. [LAUGHTER] SO YEAH, JUST TO FOLLOW UP IN OUR LETTER IN RESPONSE TO YOUR LETTER, WE MENTIONED THE NEED FOR COMPETITIVENESS, THAT IN GOVERNMENTS, RECESSIONARY PERIODS SEEM TO PROVIDE THE SAME THING A COMPETITOR DOES TO A FOR-PROFIT ORGANIZATION. SO WE WERE WANTING TO KNOW IS THERE AN OPPORTUNITY TO SEIZE UPON ALL THE MOMENTUM. THERE IS A TREMENDOUS PROSPECT OF THE LAST THREE YEARS, THE VERY CHALLENGING LAST THREE YEARS YOU WENT THROUGH THAT YOU NEVER WANT TO DO AGAIN. YOU KNOW, IT'S NOT UNLIKE A BUSINESS OWNER WHO GOES THROUGH A RECESSIONARY PERIOD AND SAYS I DON'T EVER WANT TO DO THAT AGAIN, BUT THE END RESULT OF IT IS EVERYTHING IS BETTER. IF YOU ARE STILL AROUND, YOU ARE BETTER. AND IN GOVERNMENT, IT'S REALLY RECESSIONARY PRESSURES THAT PROVIDE THAT COMPETITIVE ASPECT; WHEREAS, IN THE FOR-PROFIT SECTOR, THAT'S THEIR EVERY DAY. IN EVERY INDUSTRY, IT'S THERE EVERY DAY. HOW CAN WE REPLICATE THAT IN A GOVERNMENT ENVIRONMENT SO THAT ALL THE GOOD THINGS THAT COME OUT OF THE COMPETITIVE PRESSURES -- HOW CAN WE GET AS CLOSE TO THAT AS WE POSSIBLY CAN IN A GOVERNMENTAL ORGANIZATION, TO NOT LOOK AT THE LAST THREE YEARS NECESSARILY AS THIS AWFUL EXPERIENCE AND MORE JUST ANT OPPORTUNITY FOR US TO UNDERSTAND THAT GETTING BETTER IS NOT SOMETHING YOU DO ONE TIME THEN YOU THINK ABOUT 57

IT THE NEXT TIME A RECESSION HITS? IT'S SOMETHING YOU DO WHEN YOU GET OUT OF BED EVERY DAY. >>MIKE MERRILL: THAT IS THE POINT. AND IT REALLY DOES GO BACK TO BUSINESS PLANS AGAIN BECAUSE IF WE ARE GEARED TOWARDS DEFINABLE, MEASURABLE OUTCOMES, IT MAKES IT A LOT HARDER, THEN, TO STRAY FROM THAT SORT OF PROCESS. IT MAKES IT HARDER TO ADD THINGS THAT YOU DON'T NEED. AND SO I THINK AS YOU GO THROUGH THAT BUSINESS PLANNING PROCESS -- AND YOU CAN TELL ME IF WHAT I'M TELLING YOU IS BEING ACHIEVED, BUT I THINK THAT'S THE WAY WE STAY COMPETITIVE BECAUSE, YOU KNOW, SO PART OF OUTCOMES, PART OF A VALUE PROPOSITION HAS TO DO WITH BEING COMPETITIVE. BECAUSE AT A CERTAIN POINT, IF YOU CAN'T HIT YOUR NUT, IF YOU CAN'T HIT YOUR HURDLE RATE, THEN THAT TELLS YOU SOMETHING. EITHER YOU IN THE WRONG BUSINESS, OR YOU'RE PROVIDING THAT BUSINESS THE WRONG WAY, AND MAYBE SOMEONE ELSE COULD DO IT. THAT'S WHY COMPANIES SUBCONTRACT. THAT'S WHY THEY CONTRACT THINGS OUT. AND SO IT REALLY DOES ALL COME BACK TO THAT, AND WHEN YOU SEE THE BUSINESS PLANS, THEY ARE DRIVEN BY -- STARTS WITH WHO ARE YOUR CUSTOMERS? TELL ME WHO THEY ARE, ALL THE THINGS I TALKED ABOUT. WHAT IS YOUR CORE MISSION? I WILL TELL YOU THAT I DIDN'T GET A LOT OF GIVE-UPS OF STUFF THAT PEOPLE ARE DOING. SO -- BUT IT'S THE QUESTION. WHAT'S YOUR CORE SERVICE, AND THEN HOW ARE YOU GOING 58

TO PROVIDE IT, AND HOW ARE YOU GOING TO MEASURE IT? WHAT'S YOUR OUTCOME? HOW ARE YOU GOING TO STAY LEAN, MEAN, BUT PROVIDE EXCELLENT SERVICE? AND IT'S GOT TO BE TRANSPARENT AND OBVIOUSLY TO EVERYONE. ANYBODY SHOULD BE ABLE TO PICK UP THAT DOCUMENT. THEY DON'T HAVE TO HAVE AN ACCOUNTING DEGREE, DON'T HAVE TO HAVE AN MBA, DON'T HAVE TO HAVE A PhD IN ECONOMICS TO SEE IF WE ARE DOING OUR JOB AND MEETING OUR OUTCOMES. THAT'S WHAT I AM STRIVING TOWARDS. I THINK YOU WILL SEE THAT IN THIS NEXT BUDGET PROCESS. >>JAY VICKERS: I THINK IN THAT SCENARIO, THE ONUS TRANSFERS TO MANAGEMENT TO PROVIDE THAT COMPETITIVE PRESSURE BECAUSE IF GOALS ARE NOT BEING MET, CHANGES HAVE TO BE MADE. WHETHER IT'S THE PEOPLE, PLANS, SOMETHING HAS TO CHANGE. I THINK THAT COMPETITIVE PROCESS OR THE COMPETITIVE PRESSURE IS MANAGEMENT. YOU'VE GOT A CULTURE NOW THAT'S SORT OF ON EDGE BECAUSE OF THE LAST THREE YEARS, AND CERTAINLY YOU DON'T WANT TO LIVE ON THE EDGE EVERY SINGLE DAY, BUT YOU ALSO DON'T WANT TO GO ALL THE WAY BACK TO WHERE YOU WERE BEFORE, SO SEIZING ON THE OPPORTUNITY TO SAY THIS IS A NEW REALITY, AND ACCOUNTABILITY IS NOT A LUXURY. WE HAVE TO HAVE IT. JUST BECAUSE THINGS ARE GETTING BETTER DOESN'T MEAN THAT IT'S GOING TO CHANGE. >>MIKE MERRILL: YEAH. 59

AS I TOLD THE BOARD, I WILL BE PROPOSING A PERFORMANCE PAY SYSTEM, WHICH WE HAVEN'T SEEN FOR YEARS, WHICH I THINK IS CRITICAL TO MAINTAINING TALENT. I'VE BUILT A GREAT TEAM. YOU KNOW, IT'S BEEN VERY INTENTIONALLY DONE. AND THEY KNOW I DEMAND A LOT OF THEM. I TOLD THEM THAT THE OTHER DAY. BUT THERE HAS TO BE A REWARD PIECE OF THAT. BUT THOSE REWARDS CANNOT BE THE FLUFFY STUFF THAT WE SEE IN THE PAST, WHICH IS I SHOWED UP FOR WORK, I WROTE A GREAT MEMO, AND I SHOULD GET 4.5%. [LAUGHTER] SO AGAIN, GOING BACK -- SOUND LIKE A BROKEN RECORD -- BACK TO THE BUSINESS PLANS, THOSE OUTCOMES ARE GOING TO BE THE MEASURABLE RESULTS THAT PERFORMANCE PAY IS BASED ON BUSINESS BY BUSINESS UNIT. SO YOU EITHER HATE IT OR YOU DON'T. SINCE THEY ARE THE ONE DEVELOPING THE OUTCOME MEASURES, THEY CAN'T CLAIM I'M BEING UNFAIR. YOU TOLD ME THIS IS THE OUTCOME MEASURE, SO TELL ME IF IT'S THE WRONG ONE AND WE'LL FIX IT. AND THEN GO OUT AND EXCEED IT, HIT IT. YOU KNOW? DO GREAT THINGS AND WE'LL REWARD YOU FOR IT. >>JAY VICKERS: EXCELLENT. ALL RIGHT. SO WE'LL PUT THAT INTO THE BUSINESS PLAN PROCESS. >>MIKE MERRILL: YEAH, IT'S ALL THERE. >>JAY VICKERS: ANY OTHER QUESTIONS ON ANY OF THE POINTS MR. MERRILL COVERED BEFORE WE MOVE ON TO THE MAIN EVENT? [LAUGHTER] 60

WE ARE 11 MINUTES LATE, SPENCER. IT'S HARDLY ARMAGEDDON. >> [OFF MICROPHONE] >>MIKE MERRILL: SO ON THE ITEM OF STREETLIGHTING, TO SHED SOME LIGHT ON THIS, I SPENT A LOT OF TIME WITH LUCIA GARSYS, BONNIE, CHIP FLETCHER -- OF COURSE, BONNIE IS HERE -- TO GET AN UNDERSTANDING OF WHAT'S HAPPENED SO FAR, AN UNDERSTANDING OF WHERE YOU ALL WANT TO GO AND HOW WE GET THERE. I KNOW THAT ROB SUESS HAS BEEN HERE TALK WITH YOU AND HAS GIVEN YOU A GOOD DEAL OF THE BACKGROUND. I TALKED WITH HIM AS WELL. AND AS I UNDERSTAND IT, WHAT WE HAVE IS A SITUATION WHERE STREETLIGHTING IS CURRENTLY HANDLED BY TECO AND DRIVEN BY STANDARDS THAT ARE SET BY FDOT. THAT ACTUALLY HAS WORKED VERY WELL. THERE'S NO REASON FOR US TO GET INTO THAT BUSINESS, GOING BACK TO THE PREVIOUS DISCUSSION. I THINK THE ISSUE IS, IS INNOVATION HAPPENING AT A PACE THAT WE ARE ALL SATISFIED WITH, IF I'M UNDERSTANDING IT. WHAT I ALSO UNDERSTAND IS THAT A LOT OF EFFORT HAS GONE INTO LOOKING AT THE STATE OF THE ART, AND THAT FOR VARIOUS REASONS, INCLUDING THE COST OF ACQUIRING THE LED HEADLAMPS AND ASSOCIATED INFRASTRUCTURE, THAT RIGHT NOW THE PAYBACK ISN'T THERE. IT MAY BE SOME DAY, BUT IT'S NOT NOW. AND THAT TECO AND FDOT ARE WORKING ON IT, THAT WE'RE WORKING WITH THEM, BUT IT'S REALLY DRIVEN BY FDOT STANDARDS IN THIS STATE, AT LEAST. IT MAY NOT BE IN OTHER STATES. AND IT'S DRIVEN BY THE ECONOMICS THAT WE'RE HEARING. 61

SO I'M HERE TO TELL YOU THAT I BELIEVE WE SHOULD NOT BE GETTING IN THAT BUSINESS, THAT WE SHOULD HOLD FDOT'S FEET TO THE FIRE, AND WE SHOULD HOLD TECO'S FEET TO THE FIRE, BECAUSE WE ARE THEIR CUSTOMER IN THIS CASE, BUT THAT WE NEED TO RELY ON THEIR EXPERTISE. AND IF THERE IS IT TECHNOLOGY SOMEWHERE IN THE WORLD OR THE COUNTRY THAT, YOU KNOW, IS SHOWING THAT THERE IS A RETURN ON INVESTMENT, THEN WE NEED TO HAVE FDOT AND TECO RESPOND TO WHY IT IS THAT WE'RE NOT IMPLEMENTING IT. WE HAVE LIABILITY, WE BELIEVE -- THAT'S CHIP'S PIECE OF THIS -- IF WE BEGIN TO STRAY FROM THE FDOT STANDARD. IT'S A RISK ANALYSIS, AS IT ALWAYS IS IN BUSINESS. HE IS NOT TELLING US DON'T DO IT. HE IS SAYING HE BELIEVES THERE'S LIABILITY. SO MY SUGGESTION WOULD BE THAT WE GET THE PLAYERS IN THE ROOM, WHICH ARE FDOT AND TECO, AND LET THEM ADDRESS YOU DIRECTLY ON WHERE ARE WE? WHY CAN'T WE MOVE FASTER? WHY SHOULDN'T WE MOVE FASTER? WE ARE THEIR CUSTOMERS. WE DON'T HAVE THE EXPERTISE. I AM NOT PLANNING -- JUST SO IT'S CLEAR, I'M NOT PLANNING AND RE-CREATING THAT EXPERTISE. I AM NOT BRINGING IT IN HOUSE. >>SPENCER KASS: I WANT TO MAKE IT CLEAR, NO ONE WANTS YOU TO BRING IT IN HOUSE. LET'S START THERE, SQUARE ONE. >>MIKE MERRILL: GOOD. >>SPENCER KASS: I TOLD THAT TO THE GENTLEMAN WHO WAS 62

HERE FROM YOUR DEPARTMENT. NO ONE IS WANTING YOU TO GET INTO THAT BUSINESS. NOBODY. IT'S NOT EVEN BEEN SUGGESTED. THAT BEING SAID -- FIRST OF ALL, WHERE IS MR. FLETCHER TODAY? HE COULDN'T MAKE IT?

>>CHIP FLETCHER: NO, I AM GOING TO HANDLE THE DISCUSSION TODAY. >>SPENCER KASS: PART OF THE REASON WE WANTED MR. FLETCHER IS BECAUSE THERE ARE QUESTIONS. LET'S START WITH THE MOST BASIC QUESTION. DO WE KNOW FOR A FACT IF TECO HAS ADDED STREETLIGHTS TO THE TARIFF? ARE THEY WORKING ON GETTING THAT DONE? THERE'S BEEN AN ARTICLE WRITTEN THAT THEY ARE GOING -- THAT THEY ARE GOING TO ADD IT SO AT LEAST IT'S AN OPTION. WE'RE NOWHERE IF IT'S NOT EVEN AN OPTION. SO DO YOU KNOW IF THEY ARE? >>MIKE MERRILL: I THINK THAT'S A GOOD QUESTION FOR TECO. >>SPENCER KASS: WE'VE HAD TECO HERE. WE HAD A DISCUSSION WITH TECO. >>MIKE MERRILL: DID YOU ASK HIM THAT? >>SPENCER KASS: WE DID. >>MIKE MERRILL: WHAT DID HE SAY? >>SPENCER KASS: THEY DIDN'T HAVE A RESPONSE. WHEN THE NEWSPAPER INTERVIEWED THEM, THE RESPONSE WAS WE ARE GOING TO THE PUBLIC SERVICE UTILITY COMMISSION AND GOING TO ADD IT TO THE TARIFF. 63

PART OF THAT DISCUSSION NEEDS TO BE, AS YOU SAID, COST. ONE OF THE THINGS I WOULD LIKE TO DISCUSS WITH YOU IS HAVING BONNIE DO AN ANALYSIS OF THE COST ASSOCIATED WITH THIS, WHERE THE PRICE NEEDS TO COME IN AT. THE BIGGEST PROBLEMS THAT MUNICIPALITIES HAVE IN IMPLEMENTING THIS IS WHAT IS TECO OR THE UTILITY COMPANY CHARGING FOR THE LIGHT. ONE OF THE THINGS THESE COMPANIES HAVE TRIED TO DO IS BASICALLY POCKET THE MONEY THEY SAVE BY NOT HAVING THE REPAIR CREWS GOING OUT TO CHANGE THE BULBS. THEY FEEL THAT SHOULD BE THEIR MONEY AND NOT PASS THE SAVINGS ON TO YOU ALL. BUT WE LEASE THE STREETLIGHTS. WE DON'T OWN THEM; WE LEASE THEM. SO TO THE DEGREE THERE'S LESS WORK INVOLVED FOR TECO, THE LEASE RATE SHOULD BE COMING DOWN. THAT'S SOMETHING WHICH IS PART OF THE DISCUSSION TODAY I WANTED TO HAVE ABOUT HAVING BONNIE AND CHIP DO THE ANALYSIS. IF THEY HAVE TO SHOW OFF, AS YOU SAID, WE ARE A CUSTOMER OF TECO'S AND A BIG CUSTOMER OF TECO'S. DO WE HAVE PLANS TO SHOW UP IN FRONT OF THE PUBLIC SERVICE UTILITY DISCUSSION IF THEY ARE PROPOSING TO DISCUSS WHAT THE RATE IS THEY ARE PROPOSING? DO WE KNOW -- MAYBE THE FIRST STARTING POINT IS DO WE KNOW WITH TECO'S RATE INCREASE HOW MUCH MORE THAT'S GOING TO COST THE COUNTY? DO WE KNOW THAT ANSWER? >>MIKE MERRILL: SURE, KEEP TRACK OF THESE QUESTIONS BECAUSE WHAT I PROPOSE TO DO IS TAKE THESE QUESTIONS TO TECO, I WILL PUT THEM IN A LETTER TO TECO AND SAY 64

WE ARE YOUR CUSTOMER. WE WANT ANSWERS. >>SPENCER KASS: THAT'S FINE. WE WILL START WITH, FIRST, HOW MUCH MORE IN ELECTRICITY IS IT GOING TO COST US WITH THE NEW TECO RATE INCREASE? ARE YOU ALL GOING TO SEND BONNIE, CHIP, WHOEVER, UP TO THE UTILITY COMMISSION TO DISCUSS THAT PART, JUST DOES THE COUNTY HAVE THAT MONEY? THE SECOND IS ARE THEY GOING TO ADD IT TO THE TARIFF? IF IT'S NOT A PURCHASING OPTION, THERE IS NOTHING TO DISCUSS WITH ANYBODY. MAYBE YOU ARE AN ENVIRONMENTALLY FRIENDLY PERSON, YOU WANT TO PUT IT IN. IF IT'S NOT ON THE TARIFF, YOU CAN'T DO IT. >>MIKE MERRILL: SURE. >>SPENCER KASS: THEN WE GET INTO THIS QUESTION OF, WELL, HOW IS THE COMPUTATION DONE FOR IT? ARE THEY GIVING US CREDITS FOR NOT HAVING TO CHANGE IT? >>MIKE MERRILL: UH-HUH, OKAY. >>SPENCER KASS: FROM THERE, WE MOVE ON TO THE DISCUSSION OF, WELL, ARE THERE OTHER BENEFITS THAT WE GET FROM THE LED STREETLIGHTS AS A COUNTY? THE REPORTS I'VE SEEN -- THESE ARE ALL FROM TEST AREAS THAT HAVE BEEN DONE, WHERE -- THAT, I GUESS, IS IMPORTANT BECAUSE YOU WEREN'T HERE AT THE BEGINNING -- THE FEDERAL GOVERNMENT HAS PROGRAMS WHERE THEY WILL MAKE MONEY AVAILABLE TO COUNTIES AND CITIES TO PUT IN LED STREETLIGHTS, SO IT DOESN'T NECESSARILY HAVE TO COST YOU OUT OF POCKET, OUT OF YOUR BUDGET, ANYTHING. SO THE QUESTION IS HAVE WE, AS A COUNTY, PURSUED ANY 65

OF THOSE PROJECTS? I AM ASSUMING WE CAN'T BECAUSE IT'S NOT ON THE TARIFF, SO IT'S NOT A PURCHASING OPTION. TO THE DEGREE YOU CAN GET THOSE FOR FREE, IF THE GOVERNMENT IS PAYING FOR IT, YOU GET THE SAVINGS IN LOWER ELECTRICITY BILLS, IT'S FREE TO YOU. >>MIKE MERRILL: OKAY. THAT'S A FAIR QUESTION. >>SPENCER KASS: THAT'S PART OF THE ANALYSIS THAT NEEDS TO BE DONE. >>MIKE MERRILL: THAT'S A QUESTION FOR ERIC JOHNSON TO FOLLOW UP ON. >>SPENCER KASS: THEN WE GET INTO THE QUESTIONS OF THE LED STREETLIGHTS HAVING A MORE DIRECTED LIGHT. IT'S NOT SPREADING OUT INTO THE NEIGHBORHOODS. THERE'S SOME BENEFIT TO THE NEIGHBORHOODS OF HAVING THAT. >>MIKE MERRILL: RIGHT. SURE. >>SPENCER KASS: WE FIND FROM THE REPORTS THAT WE'VE READ THAT DRUG DEALERS, PROSTITUTES CAN'T BUST THE LIGHTS AS EASILY, SO IT HELPS REDUCE CRIME. I THINK THE LATEST STATISTIC WAS SOMEWHERE AROUND THE 20% ADDITIONAL REDUCTION IN CRIME. THAT'S SAVINGS TO THE SHERIFF. THAT'S SAVINGS TO BUSINESS OWNERS. THAT'S SAVINGS ON INSURANCE. THAT HELPS. >>MIKE MERRILL: SURE. >>SPENCER KASS: ALL THIS NEEDS TO BE DONE AS PART OF THE ANALYSIS. >>MIKE MERRILL: OKAY. 66

>>SPENCER KASS: THEN WE GET INTO THE DISCUSSION YOU WERE TALKING ABOUT AS TO LIABILITY, EVERYTHING ELSE, WHICH IS ANOTHER ONE OF THE REASONS I WANTED MR. FLETCHER HERE. THERE ARE CITIES IN FLORIDA TODAY THAT ARE IMPLEMENTING LED STREETLIGHTS. PICK UP THE PHONE, CALL THEM, SEE IF THEY'VE HAD THESE LIABILITY ISSUES. IF WE HAVE TO BRING DOT DOWN, YOU ARE RIGHT, LET'S BRING EVERYBODY IN THE ROOM AT ONE TIME AND HASH IT OUT. LET'S FIGURE OUT WHAT OUR LIABILITY IS, IF THERE IS ANY. IF YOU'VE GOT TO BRING THE GOVERNOR DOWN, BRING THE GOVERNOR DOWN. WORK IT OUT. WE KEEP ON TALKING ABOUT HOW WE WANT TO BE A YOUTHFUL CITY, WE WANT YOUNG PEOPLE, CREATIVE PEOPLE HERE. LOOK AT THE CITIES IMPLEMENTING THIS, LA, NEW YORK CITY. THEY ARE MANAGING. TO SAY THAT NEW YORK CITY CAN PUT THEM ALL OVER THE PLACE BUT THERE'S LIABILITY FOR SOME REASON HERE IN HILLSBOROUGH COUNTY, IT'S AN ARGUMENT TO ME THAT DOESN'T MAKE SENSE. NO ONE NEEDS YOU TO GET INTO THIS. THEY'VE ENGINEERED IT. IF THEY'VE ENGINEERED IT IN LA AND MANHATTAN AND OVERSEAS AND EVERYPLACE ELSE -- AND I'M SURE THE LIGHTING GUYS, GE, EVERYBODY ELSE WHO BUILT THESE THINGS WILL BE HAPPY TO USE THEIR ENGINEERS TO WORK WITH DOT TO FIGURE IT OUT TO HELP SELL IT TO YOU. 67

THAT NEEDS TO BE A PART OF THE EQUATION. LET ME MAKE IT CLEAR. YOU KNOW ME. I DON'T WANT YOU IN ANY NEW BUSINESSES. SO I THINK THAT'S SORT OF THE STARTING POINT WHERE WE NEED TO BEGIN WITH THIS. I WILL TELL YOU THAT TECO, GOING IN FRONT OF THE PUBLIC SERVICE UTILITY COMMISSION, I BELIEVE, IS SOONER RATHER THAN LATER. SO THAT'S SOMETHING YOU ALL NEED TO JUMP ON. ONE OF THE REASONS I WANTED BONNIE IS, FROM THE CITY, WE KNOW NO ONE CAN DO AN ECONOMIC ANALYSIS LIKE BONNIE CAN DO ONE. SHE IS GOOD AT IT. SHE CAN FIGURE IN FOR EVERYTHING AND ANYTHING UNDER THE SUN. IF SHE NEEDS TO GO UP THERE AND TESTIFY EITHER FOR JUST THE RATES OR THE RATES AND THE LIGHTS, I THINK FOR THE COUNTY IT WOULD BE FISCALLY IMPRUDENT FOR US NOT TO DO THE ANALYSIS. IS THAT GOOD? >>JAY VICKERS: I FEEL THE SAME FRUSTRATION SPENCER DOES OVER THIS ISSUE. WHEN WE ASKED TECO HERE, WE ASKED THEM A VERY SIMPLE QUESTION. IF WE PUSHED A BUTTON AND EVERY STREETLIGHT IN HILLSBOROUGH COUNTY WAS LED TOMORROW, WOULD YOU BE SMALLER? WOULD THEIR REVENUE DECREASE? WOULD THEY HAVE LESS PEOPLE? AND THEY SAID WE DON'T REALLY WANT TO ANSWER THAT QUESTION. 68

THAT WAS THEIR ANSWER TO THE QUESTION. SO IT'S A BIT LIKE THE FOX IS GUARDING THE HEN HOUSE ON THIS ISSUE AND THAT WE'VE GOT A FOR-PROFIT -- A VERY FOR-PROFIT ORGANIZATION THAT IS RESPONSIBLE FOR MAKING A DECISION THAT THEY KNOW WILL DECREASE THEIR REVENUE. AND COMPANIES DON'T MAKE THOSE DECISIONS ON THEIR OWN. THEY DON'T MAKE THAT LEAP UNLESS SOMEONE IS PUSHING THEM AND PUSHING THEM HARD. AND AS HILLSBOROUGH COUNTY BEING A VERY LARGE CUSTOMER, WE NEED TO LEAN THAT DIRECTION. WE SIMPLY CANNOT RELY ON TECO TO MAKE THAT DECISION ON THEIR OWN BECAUSE IF I WAS MR. TECO, I WOULD BE WAITING AS LONG AS I POSSIBLY COULD TO MAKE THIS DECISION, AND I DON'T BLAME THEM, AND WE SHOULD NOT BLAME TECO FOR DOING THAT. THEY ARE A FOR-PROFIT ORGANIZATION. THAT'S WHAT FOR-PROFIT ORGANIZATIONS DO. IT'S UP TO THE CUSTOMERS TO PROVIDE THE PRESSURE POUR THEM TO DO THE RIGHT THING. THEY ARE NOT GOING TO DO IT ON THEIR OWN. >>MIKE MERRILL: SURE. >>JAY VICKERS: SO I THINK THAT CERTAINLY IS A BIG PART OF THE FRUSTRATION IS WE ARE SO RELIANT UPON TECO TO DO SOMETHING THAT'S NOT IN THEIR BEST INTEREST, AND WE JUST SIMPLY CANNOT DO THAT. >>MIKE MERRILL: RIGHT. I AGREE. OF COURSE, THE DIFFERENCE IS THEY ARE FOR PROFIT. THEY ARE ALSO A MONOPOLY. >>JAY VICKERS: THE ONLY GOOD MONOPOLY IS YOUR MONOPOLY. 69

WE HAVE TO UNDERSTAND WE LIVE UNDER THEIR REGIME. WE HAVE TO APPLY THAT PRESSURE. I THINK SPENCER IS EXACTLY -- I AGREE WITH HIM COMPLETELY. IN THE CASE OF A MONOPOLY, THE ONLY WAY TO GET THOSE SHIPS TO TURN IS TO MAKE A LOT OF NOISE. THEY WON'T IF THEY DON'T HAVE TO. I DID EXPRESS FRUSTRATION. I DID CALL A NUMBER OF MUNICIPALITIES IN FLORIDA. THEY TALKED ABOUT THE GRANT TO PUT THE LIGHTS IN PLACE, THE EXCEPTION YOU THINK GET FROM FDOT TO GET THE LIGHTS DONE AND GET AROUND THE LIABILITY ISSUE. THERE ARE AVENUES TO GET THAT DONE AND OTHER CITIES HAVE DONE IT. IT'S A MIXED BAG OF RESULTS. TO YOUR POINT EARLIER ABOUT THIS IS NEW TECHNOLOGY. IT'S BETTER NOW AS IT WAS FIVE YEARS AGO BUT NOT AS GOOD AS IT'S GOING TO BE FIVE YEARS FROM NOW. WE DON'T KNOW QUITE WHERE WE ARE ON THAT INNOVATION CURVE. SO YEAH, I DEFINITELY ECHO SPENCER'S FRUSTRATIONS JUST BECAUSE OF WHO WE HAVE TO TRUST TO GIVE US THE INFORMATION, AND THAT WE'RE TRUSTING THEM TO DO SOMETHING THAT'S NOT IN THEIR BEST INTEREST. >>MIKE MERRILL: RIGHT. WE CAN -- WE'LL GET -- I'LL TRY TO GET THE ANSWERS FROM TECO. AND I MEAN, THE LEADERSHIP THERE IS GOOD. GORDON GILLETTE IS A GOOD PARTNER. I WORK WITH HIM ON OTHER THINGS. SO WE'LL GET THOSE ANSWERS. WE WILL LOOK AT WHAT OTHERS ARE DOING. 70

I WOULD RATHER HAVE OTHERS BE GUINEA PIGS FOR A WHILE AND LEARN FROM, BECAUSE WHEN YOU DO A PILOT, IT TAKES A CERTAIN AMOUNT OF TIME TO FIGURE OUT IF IT REALLY IS WORKING. BUT I'M HAPPY TO DO THAT. I THINK ONCE WE HAVE THAT INFORMATION, BONNIE CERTAINLY CAN TRUTH TEST THE NUMBERS, AND OUR ENGINEERING FOLKS HAVE. BUT WE CAN LOOK AT IT. AND YOU ARE RIGHT. THERE ARE OTHER COLLATERAL BENEFITS THAT ARE NOT ALWAYS NECESSARILY QUANTIFIABLE, BUT PUBLIC SAFETY, AESTHETICS, QUALITY OF LIFE, THOSE KIND OF THINGS, WHICH ARE IMPORTANT, AFTER YOU KIND OF FIGURE OUT WHAT YOUR QUANTITATIVE RETURN IS. THE LIABILITY SIDE OF IT, YOU KNOW, IS SIMPLY -- WHAT I LIKE ABOUT CHIP -- I LIKE A LOT OF THINGS ABOUT CHIP. HE'S DONE A GOOD JOB. BUT HIS PHILOSOPHY AND HIS APPROACH IS I WILL TELL YOU -- I WILL GIVE YOU MY BEST ASSESSMENT OF THE RISK. I AM NOT GOING TO TELL YOU HOW TO RUN YOUR BUSINESS, I AM NOT GOING TO TELL YOU WHAT THE DECISION IS, BUT I AM GOING TO TELL YOU WHAT THE RISKS ARE, AND THEN YOU CAN DO WHAT YOU ARE GOING TO DO. ONCE WE HAVE GATHERED THE PIECES ALL TOGETHER, HE WILL DO THAT AND DO IT VERY WELL. >>SPENCER KASS: I HAVE WORKED WITH MR. FLETCHER IN THE PAST. HE WILL TELL YOU, DESPITE SOME DIFFERENCES, IT HAS BEEN A POSITIVE RELATIONSHIP. THAT WAS ONE OF THE REASONS I ALSO WANTED HIM HERE, SO 71

HE CAN INTRODUCE HIMSELF TO EVERYBODY. RIGHT. BUT PART OF THAT ALSO NEEDS TO BE, EVEN AS YOU SAID, WITH THE BUSINESS PLANS AND EVERYTHING, TRUTH TESTING, THE ASSUMPTIONS HE'S MAKING ABOUT DIFFERENT THINGS. I KNOW ONE OF THE ASSUMPTIONS WHEN IT COMES TO LED STREETLIGHTS THAT'S ALWAYS IN HIS MIND IS YOU NEED MORE OF THEM DOWN A STREET THAN YOU DO WITH THE REGULAR ONES. WE HAD TECO HERE ALREADY, AND TECO SAID WITH THE NEW ONES, YOU DON'T NEED MORE OF THEM. THAT'S SOMETHING IN THE BACK OF HIS MIND -- I HAD THIS DISCUSSION WITH HIM IN THE PAST WHEN HE WAS DOING THE CITY FRANCHISE AGREEMENT THAT HE ALWAYS BRINGS UP -- AND I ALSO WANT TO POINT OUT WHEN YOU HAVE YOUR DISCUSSION WITH TECO, YOU CAN REMIND THEM AS PART OF THEIR NEGOTIATIONS WITH THE CITY OF TAMPA, THEIR FRANCHISE AGREEMENT, LED STREETLIGHTS BEING ADDED TO THE TARIFF WAS SUPPOSED TO BE DONE AFTER THAT AGREEMENT WAS SIGNED. THEY ARE ALREADY FIVE OR SIX YEARS PAST THEIR DEADLINE FOR WHEN THEY WERE SUPPOSE TODAY DO THAT. >>MIKE MERRILL: I LIKE TO HAVE LEVERAGE WHEN I'M NEGOTIATING. [LAUGHTER] AND SO IT WOULD BE HELPFUL IF AT SOME POINT THESE OTHER PILOTS PROVE OUT AS SUSTAINABLE OVER THE LONG- TERM. BECAUSE THERE'S A LONG-TERM COST, AS YOU KNOW. AND THEN I CAN SAY, WELL, THEN MAYBE WE NEED TO RENEGOTIATE THE AGREEMENT, AND WE'LL JUST GO OUT AND DO A REQUEST FOR PROPOSALS FOR WHOEVER IT IS, GE AND 72

OTHERS, TO PROVIDE THE HEADLAMPS, AND WE'LL DO THAT PART OF IT, BUT WE WON'T DO IT INTERNALLY. WE'LL CONTRACT IT. THEN TECO CAN PROVIDE THE POWER. >> AND LESS POWER THAN THEY PROVIDE NOW, WHICH IS GOOD FOR TAXPAYERS. YES, JOSEPH. >> YEAH, I AM NOT VERY FAMILIAR WITH THE LIGHTING DISTRICTS IN THE COUNTY. DO CERTAIN AREAS PAY FOR THEIR OWN LIGHTS? IN OTHER WORDS, A CERTAIN DISTRICT? >>MIKE MERRILL: YES. WE HAVE A NUMBER OF LIGHTING DISTRICTS THAT ARE VOLUNTARILY ESTABLISHED, AND NEIGHBORHOODS ASSESS THEMSELVES BECAUSE THEY WANT A HIGHER STANDARD OF LIGHTING OR THEY WANT LIGHTING. AND THEN TECO PROVIDES, OTHER THAN THAT, JUST THE BACKBONE, YOU KNOW, MAIN LIGHTING ON MAIN THOROUGHFARES. BUT WE HAVE A NUMBER OF STREETLIGHTING DISTRICTS. >>JOSEPH CAETANO: WAS THAT THROUGH THE ORIGINAL DEVELOPER OF THAT DISTRICT? >>MIKE MERRILL: SOMETIMES, BUT MORE SO NEIGHBORHOODS COME TO US AND SAY WE WANT TO SET IT UP, AND WE SET IT UP FOR THEM BECAUSE THEY ARE ASSESSING THEMSELVES. WE ARE, OBVIOUSLY, FINE WITH THAT. IT'S NOT A GENERAL TAX BURDEN. BUT IT TYPICALLY HAPPENS THAT WAY MORE THAN THROUGH THE DEVELOPER. DEVELOPERS THESE DAYS ARE DOING THAT THROUGH OTHER MEANS, CDDs AND OTHER KINDS OF SOLUTIONS. >>JOSEPH CAETANO: I KNOW WHERE I LIVED IN TAMPA PALMS, 73

WE ARE NINE HOMES ON ONE STREET, FIVE STREETLIGHTS, AND I COULDN'T UNDERSTAND WHY MY LIGHTS COST ME $800 A YEAR. SO I WENT TO SOMEONE IN THE CITY, AND THEY SAID YOU ARE IN A LARGE PLAT. THE PLAT WAS ALL SWAMP. IT FRONTED TWO FEEDER ROADS THAT I WAS PAYING FOR 24 LIGHTS ON THESE FEEDER ROADS. BUT THEN THE PEOPLE ACROSS THE STREET WHO ARE USING THESE LIGHTS ARE NOT IN MY DISTRICT, THEY WERE PAYING $29 A YEAR FOR LIGHTS, AND WE WERE PAYING $800. I THINK IT'S DOWN TO 700 NOW. AND I COULD NEVER -- THEY SAY I WAS SELF-SERVING BECAUSE I WAS ON THE COUNCIL AND I WAS TRYING TO BRING IT DOWN. THAT'S NOT THE POINT. THE POINT IS EVERYBODY SHOULD PAY THEIR FAIR SHARE, AND THE FEEDER ROAD SHOULD BE PAID FOR BY THE CITY. >>MIKE MERRILL: UH-HUH, YEAH, BASIC LIGHTING SERVICE. >>JOSEPH CAETANO: IT NEVER WORKED THAT WAY, AND IT'S STILL IN EXISTENCE AS IT WAS WHEN I MOVED IN THERE 2001. >>MIKE MERRILL: LIGHTING DISTRICTS REALLY WORK PRETTY WELL. WE DON'T REALLY SEE A LOT OF THOSE SAME ISSUES FOR WHATEVER REASON, BUT. >>JAY VICKERS: GAYE? >>GAYE TOWNSEND: FOR INSTANCE, WHERE I LIVE, I SIT IN THE RURAL SERVICE AREA, ALTHOUGH THERE ARE SOME DEVELOPMENTS AROUND IT. IF YOU WANT A MERCURY LIGHT, YOU CALL TECO, AND THEY PUT ONE IN YOUR YARD. 74

AND YOU JUST PAY A SMALL FEE FOR THE LIGHT. SO THERE IS NO ESTABLISHED. IT'S EACH INDIVIDUAL CAN DO IT ON THEIR OWN. SO I WAS WONDERING IF MAYBE, PERHAPS, ACROSS THE STREET, THAT WAS WORKING LIKE THAT. >>JOSEPH CAETANO: THEY HAD THE SAME AMOUNT OF HOMES THAT WE HAD IN THE WHOLE SUBDIVISION, BUT MY PLAT WAS ONLY NINE HOMES. THERE WERE 81 HOMES IN THE WHOLE SUBDIVISION. AND THE SUBDIVISION THAT WAS PAYING $29 A YEAR HAD 80- SOMETHING HOMES. BUT THEY WEREN'T PAYING FOR THE 24 LIGHTS ON THE FEEDER ROAD. >>GAYE TOWNSEND: I WAS WONDERING WERE THEY PAYING INDIVIDUALLY IN THEIR YARD? >>JOSEPH CAETANO: NO, THEY ARE PAYING WITH -- ON THE TAX ROLL, WHEN THE BILL CAME OUT. >>GAYE TOWNSEND: BECAUSE I THOUGHT THAT MIGHT HAVE BEEN DIFFERENT. I DON'T HAVE STREETLIGHTS, AND THE ONLY WAY -- WHICH I DON'T CARE. I DON'T WANT THEM. BUT THE ONLY WAY YOU CAN HAVE ONE IS TO HAVE A MERCURY LIGHT. THEY PUT A MERCURY LIGHT, WHICH I THINK IS A VERY MINIMUM FEE A MONTH. BUT I DON'T HAVE ONE BECAUSE I DON'T LIKE THEM. BUT I MEAN, IT GIVES US THE OPTION OUT THERE THAT WE'RE NOT SURROUNDED BY THOSE LIGHTS. >> [OFF MICROPHONE] >>GAYE TOWNSEND: I LOVE BEING IN THE DARK. >>JAY VICKERS: ANY OTHER QUESTIONS ABOUT LED 75

STREETLIGHTS? >>SPENCER KASS: NOW WE CAN MOVE INTO UNDERGROUND -- >>JAY VICKERS: YES. HOLD ON. LET ME MAKE SURE. WE'VE GOTTEN OURSELVES BACK ON TRACK. A LITTLE CREDIT FOR THAT? NO? OKAY. I'M GOOD. ANY OTHER QUESTIONS ON LED STREETLIGHTS? NO? OKAY. SINCE WE HAVE A FEW EXTRA MINUTES, IS IT OKAY IF WE TRANSITION TO UNDERGROUND UTILITIES? >>MIKE MERRILL: ABSOLUTELY. WE ARE A FULL-SERVICE ORGANIZATION. WHATEVER YOU WANT. >>SPENCER KASS: I CAN SEE YOUR CUSTOMER-SERVICE ORIENTATION RIGHT HERE. >>MIKE MERRILL: I WILL STAY HERE ALL DAY IF YOU WANT ME TO. >>JAY VICKERS: SPENCER, DO YOU WANT TO LEAD THIS OFF? >>SPENCER KASS: THIS IS ANOTHER REASON WHY I WANTED MR. FLETCHER HERE. UNDERGROUNDING UTILITIES. WE ALL UNDERSTAND THAT THERE'S NOTHING THAT'S GOING TO MAKE US GET TECO TO PAY TO UNDERGROUND UTILITIES. WE ALL UNDERSTAND THAT. STATE LAW, MR. FLETCHER WOULD HAVE BEEN HERE, GIVEN YOU A WHOLE EXPLANATION. THAT'S THE WAY IT IS AND WHAT WE ARE STUCK WITH. 76

SO THE QUESTION IS TO THE DEGREE THAT PEOPLE WANT THEIR UTILITIES UNDERGROUNDED AND TO THE DEGREE THAT THERE ARE POSSIBLE ECONOMIES OF SCALE IN DOING IT IN LARGER AREAS AS OPPOSED TO SMALLER AREAS AND TO THE DEGREE THAT WE WANT TO EMPOWER NEIGHBORHOODS TO GIVE THEM THE OPTION TO BE ABLE TO DO IT, WHAT SORT OF PLAN CAN WE COME UP WITH THAT, ON A BLOCK-BY-BLOCK BASIS OR SOME OTHER MEANS, WILL ALLOW UNDERGROUNDING OF UTILITIES TO OCCUR? >>MIKE MERRILL: WE HAPPEN TO HAVE OUR RESIDENT EXPERT HERE. WE HAVE A PILOT PROJECT UNDER WAY. >>SPENCER KASS: RIGHT. GO AHEAD. >>BONNIE WISE: THANKS. I THINK I CAN ADD SOME VALUE HERE. BONNIE WISE, CHIEF FINANCIAL ADMINISTRATOR. THAT IS EXACTLY HAPPENING IN THE DANA SHORES AREA, AND COMMISSIONER MURMAN DID AUTHORIZE STAFF TO DRAFT AN ORDINANCE IN THIS REGARD, AND THE ORDINANCE WILL NOT BE SPECIFIC FOR DANA SHORES, ALTHOUGH THEY WERE HE THEY WILL PROBABLY THE FIRST GROUP WHO HAS IDENTIFIED IT, AND FRANKLY, THEY HAVE BEEN WORKING ON IT FOR SEVERAL YEARS ALREADY AND REALLY TRYING TO GET THE ENTHUSIASM IN THEIR COMMUNITY. IT IS A LARGER AREA. THEY DO HAVE A LOT UNDERGROUND ALREADY, SO THEY DON'T HAVE MUCH OVERHEAD OTHER THAN THE TECO LINES. SO THAT ORDINANCE, I AM NOT SURE WE ARE GOING TO GET IT IN THE MEETING IN MAY. WE ARE GOING TO TRY TO GET IT IN THE MEETING IN MAY, BUT IT MAY BE THE FIRST MEETING IN JUNE. 77

IT WILL OUTLINE A FRAMEWORK FOR HOW A COMMUNITY COULD GO ABOUT THIS. SO IT'S REALLY A MULTISTEP. IT WOULD BE GETTING THE GROUP IN THE COMMUNITY TO GET A CERTAIN PERCENTAGE THAT SHOWS THE INTEREST, AND TECO IS WORKING VERY CLOSELY WITH THE DANA SHORES AREA. AND OF COURSE, IT IS GOING TO INVOLVE A SERIES OF INFORMATIONAL MEETINGS FOR THE COMMUNITY TO GET A FEEL FOR WHAT IT ENTAILS, APPROXIMATELY HOW MUCH IT WILL COST? ONCE THEY HAVE A CERTAIN PERCENTAGE THAT DOES CONTINUE TO WANT TO MOVE FORWARD, THEN IT GOES THROUGH A MORE FORMAL PROCESS WHERE WE WOULD ACTUALLY GET A CONSULTANT TO HELP WITH THE ESTABLISHMENT OF THE ASSESSMENT UNITS SO YOU DO NOT HAVE AN UNFAIR TYPE ASSESSMENT. THAT SEEMS TO BE HAPPENING OVER THERE. BUT THAT IT GETS SPREAD OUT. YOU DO HAVE TO CONSIDER THE COST OF THE UNDERGROUNDING. YOU DO HAVE TO TALK ABOUT THE FEEDER ROADS. YOU HAVE TO DETERMINE YOUR SPECIFIC AREA. THERE WILL BE A FORMAL TYPE OF VOTING THAT WILL BE REQUIRED, AND SO ALL THAT WILL BE ESTABLISHED AND OUTLINED IN THE ORDINANCE. >>SPENCER KASS: AND I WANT TO THANK YOU AND STAFF BECAUSE ALL I'VE HEARD FROM THE PEOPLE IN THE AREA ARE VERY POSITIVE THINGS ABOUT THE WAY THAT'S BEEN PROGRESSING, AND THAT'S GREAT. WHAT I WAS LOOKING TO DISCUSS WAS MAYBE GETTING IT DOWN TO A SMALLER AREA SO THAT THE VOTING COULD -- NOW, ONE OF THE THINGS MR. FLETCHER HAD WORKED ON BACK 78

WHEN HE WAS AT THE CITY -- BONNIE MIGHT REMEMBER THIS -- WAS FOR DREDGING OF CANALS. THE PROPOSAL THAT THE CITY HAD WORKED ON FOR DREDGING OF CANALS GAVE PEOPLE WHO LIVED ON CANALS THREE OPTIONS. THE THREE OPTIONS WERE, ONE, YOU COULD PAY YOUR ENTIRE FREIGHT IN ONE SHOT AND BE DONE WITH IT. TWO IS YOU COULD HAVE A SMALL TAX INCREMENT ADDED TO YOUR BILL, SO IT WAS A SMALL AMOUNT AND YOU PAID IT OVER A NUMBER OF YEARS. AND THE THIRD ONE IS YOU DIDN'T EVEN HAVE TO DO THAT. YOU COULD WAIT UNTIL YOU SOLD YOUR HOUSE, AND WHEN YOU SELL YOUR HOUSE, AT THAT POINT, YOU'D PAY WHAT WAS EXPENDED BY THE CITY TO DO IT. NOW, THAT DIDN'T GO ANYWHERE BECAUSE THERE WERE SEPARATE ISSUES OF WHO IS RESPONSIBLE FOR DREDGING CANALS AND EVERYTHING ELSE, SO THAT DIDN'T GO ANYWHERE IN THE CITY, BUT USING THAT FORMULA WHICH MR. FLETCHER HAS ALREADY DRAFTED, I GUESS THE DISCUSSION I WANTED TO OPEN UP IS CAN THAT BE DONE ON A SMALLER BLOCK-BY- BLOCK BASIS, EITHER IN THE COUNTY OR THE CITIES, TO GIVE THEM THAT OPTION THAT WE CAN HAVE A FASTER PROCESS, I MEAN, AS I SAID, THE DANA SHORES PROCESS IS GOING TO TAKE A LITTLE TIME. WHEREAS WE CAN EMPOWER A NEIGHBORHOOD, IF I WANT IT ON MY BLOCK, GO TO MY NEIGHBORS, GET THE POSTCARDS OR WHATEVER FILLED OUT, PEOPLE CAN VOTE, YOU HIT THE 51% OR WHATEVER THE PERCENTAGE IS GOING TO BE, THEN WE MOVE FORWARD FROM THERE AND GET THAT UNDERGROUNDING DONE. I BELIEVE, ONCE YOU GET THAT ON A COUPLE BLOCKS, OTHER PEOPLE ARE GOING TO SEE IT, AND THEY ARE GOING TO SAY 79

WOW, THAT LOOKS REALLY NICE. WE WANT IT HERE TOO. AND IT WILL PROBABLY SPREAD MORE AND MORE. BUT AS A STARTING POINT, BEING ABLE TO DO IT ON A VERY SMALL-SCALE BASIS AND EMPOWER THE NEIGHBORHOODS TO BE ABLE TO DO IT -- FOR EXAMPLE, MY NEIGHBORHOOD WENT AND UNDERGROUNDED THEIR UTILITIES GOING FROM THE POLE TO THEIR HOUSE. COST THEM A COUPLE THOUSAND DOLLARS. IT LOOKS GREAT. WHY DON'T DO YOU IT? THE PROBLEM IS THE LINE RUNS IN FRONT OF MY HOUSE. YOU ARE NOT JUST TALKING ABOUT THIS. THE LINE IS IN FRONT. WE'LL NEVER GET 100% ON ANY BLOCK ON ANYTHING. WE ALL KNOW THAT. WE'VE ALL DEALT WITH ENOUGH NEIGHBORHOOD ASSOCIATIONS. SO TO THE DEGREE WE CAN COME UP WITH WHAT THIS PERCENTAGE NUMBER IS AND PERHAPS WORK ON IT ON A SMALLER-SCALE BASIS AND EMPOWER THESE GROUPS, THAT IS THE DISCUSSION I WOULD SORT OF LIKE TO HAVE. I AM HAPPY TO HEAR YOUR THOUGHTS OR ANYBODY'S THOUGHTS ON IT. >>BONNIE WISE: WELL, IN THE DANA SHORES EXAMPLE, THEY HAVEN'T ACTUALLY DETERMINED EXACTLY THEIR PARAMETERS FOR MANY OF THE REASONS THAT YOU OUTLINED. IT IS GOING TO BE PROBABLY IMPOSSIBLE. YOU MAY HAVE HOMES IN FORECLOSURE OR YOU HAVE A LOT OF TURNOVER, YOU HAVE A RENTAL. SO IT MAY BE VERY DIFFICULT TO GET 100%. AND WE HAVEN'T SET THE THRESHOLD AT 100%. SO IT MAY BE THAT A SUBSET OF DANA SHORES ULTIMATELY 80

IS WHAT GETS UNDERGROUNDED FOR THOSE VARIOUS REASONS. AND FOR MANY REASONS, BECAUSE IT MAY JUST BE AN EXPENSE ISSUE. AND THE QUESTION IS, THEN, DO YOU FORCE THE PERSON TO UNDERGROUND THE UTILITY THAT GOES, YOU KNOW, FROM THEIR HOME, THEY ARE GOING TO HAVE TO HAVE A CERTAIN AMOUNT OF TIME THAT IS THEIR EXPENSE AS OPPOSED TO THE EXPENSE THAT WILL BE ON THE ASSESSMENT? WE HAVEN'T REALLY GONE THROUGH THE FINANCING PIECE YET. THAT WILL BE PART OF THE ANALYSIS THAT WE DO. IT PROBABLY WILL BE AN ASSESSMENT ON THEIR TAX BILL BECAUSE WE WANT TO GIVE PEOPLE THE OPPORTUNITY TO PAY IT OVER TIME AT A LOW INTEREST RATE, AND ALSO BECAUSE WE DO NEED THE MONEY UP FRONT, YOU KNOW, TO DO THE WORK BECAUSE IT IS FAIRLY EXPENSIVE. SO IT DOESN'T HAVE TO BE A BIG AREA. IT COULD BE A SMALL AREA. AND WHAT IS GOOD ABOUT THIS ORDINANCE IS THAT IT ALLOWS IT TO BE FLEXIBLE IN ANY REGARD. SO I THINK THERE WILL BE OPPORTUNITIES FOR OTHER AREAS AS WELL. >>SPENCER KASS: ARE YOU ABLE TO WORK WITH MR. FLETCHER ON THOSE THREE -- BECAUSE ONE OF THE THINGS, FOR EXAMPLE, I DON'T WANT TO HAPPEN IS LET'S JUST SAY WE COME UP WITH A BLOCK-BY-BLOCK WAY TO DO THIS. MY NEIGHBOR HAS UNDERGROUNDED THEIRS. THEY SHOULDN'T BE HIT WITH ANY ASSESSMENT OR CHARGE. THEY'VE PAID FOR THEIRS. THEY ARE DONE. I WANT TO MAKE SURE THEY DON'T GET HIT AS MUCH AS I DID. 81

>>BONNIE WISE: THE PART THAT WOULD BE IN THE COST THAT WOULD BE SHARED IS THE PART OF UNDERGROUNDING THE MAIN LINES. IT IS NOT THE PART THAT GOES FROM THE STREET TO YOUR HOME. THAT IS EACH PERSON'S RESPONSIBILITY BECAUSE EACH PERSON HAS A DIFFERENT SET OF CIRCUMSTANCES. SO WHETHER SOMEONE HAS MAYBE ALREADY DONE THAT, THEY WILL NOT HAVE THAT CHARGE, BUT IF SOMEONE HASN'T DONE IT, THAT WILL BE THEIR RESPONSIBILITY. >>SPENCER KASS: AND IN TERMS OF WORKING ON THE THREE DIFFERENT OPTIONS FOR POSSIBLY PAYING IT, LET'S JUST SAY SOMEONE COULDN'T AFFORD -- I AM NOT TRYING TO SQUEEZE ANYBODY. I DON'T WANT IT TO BE A HARDSHIP ON ANYBODY, EVEN IF IT'S A SMALL AMOUNT ON YOUR TAX BILL. ARE YOU ABLE TO HAVE THAT CONVERSATION WITH MR. FLETCHER TO SEE IF YOU CAN PULL WHAT HE'S ALREADY DRAFTED AND INCORPORATE IT? >>BONNIE WISE: RIGHT, WE CAN. AND CHRISTINE BECK IN HIS OFFICE HAS SPENT A LOT OF TIME WITH THIS. SHE WAS VERY MUCH INVOLVED IN THE CANAL DREDGING. THE COUNTY HAD SOMETHING SIMILAR AS WELL, CANALS, WHICH ACTUALLY ALSO HASN'T REALLY GONE FORWARD. SO CHRISTINE HAS REALLY SPENT A LOT OF TIME. SHE'S DONE A LOT OF RESEARCH. SHE'S VERY KNOWLEDGEABLE ABOUT THE ASSESSMENT METHODOLOGY. AS YOU MAY OR MAY NOT KNOW, WE HAVE LOOKED THROUGHOUT THE STATE OF FLORIDA TO SEE WHO HAS UNDERGROUNDED. THERE HAVE ACTUALLY BEEN VERY FEW THAT HAVE GONE 82

THROUGH, FOR MANY OF THE REASONS THAT WE HAVE TALKED ABOUT TODAY. BUT WE ARE -- BUT THE DANA SHORES PEOPLE REALLY ARE COMMITTED TO TRYING TO MAKE THIS WORK, AND THEY'RE GOING TO GO THROUGH THIS PROCESS, EDUCATE THEIR AREA, AND SEE IF THEY CAN GET THE PERCENTAGE TO MOVE FORWARD. >>SPENCER KASS: YEAH, AND I WANT TO POINT OUT, IT'S NOT JUST AN AESTHETICS ISSUE. EVERYONE SHOULD BE AWARE OF WHAT HURRICANE SANDY BLEW THROUGH, THE NORTHEAST, NEW YORK CITY, ONE OF THE VICE PRESIDENTS OF COMED GOT ON THE RADIO, AND HE SAID, IN THE CITY, ALL THE LINES ARE UNDERGROUNDED. OUT ON LONG ISLAND, THEY ARE NOT. I GUARANTEE YOU I WILL HAVE MY LINES OPERATIONAL FASTER THAN THEY WILL. IT MAY BE HARDER TO FIND WHERE THE FAULTS ARE, BUT I WILL HAVE THE CITY UP AND RUNNING FASTER THAN ANYPLACE ELSE, AND HE DID. SO THERE IS A PUBLIC SAFETY -- I MEAN, I CAN TELL YOU YESTERDAY WHEN I GOT HOME AT 6:00, ALL THE POWER WENT OUT IN SOUTH TAMPA. [LAUGHTER] AND WE HEAR THAT IT'S SQUIRRELS THAT DO IT, AND WHEN THE CITY'S WATER TREATMENT PLANT WENT OUT, RIGHT, IT WAS A SQUIRREL ATE THROUGH THE LINE. NOW THE CITY FOR THEMSELVES IS LOOKING AT UNDERGROUNDING THEIR OWN UTILITY LINES. YOU KNOW, SO THAT THEIR POWER DOESN'T GO OUT. ONCE AGAIN, IT ALSO GOES BACK TO THIS WANTING TO ATTRACT YOUNG PEOPLE WHO WORK WITH COMPUTERS AND HAVE ELECTRONICS. 83

MY OFFICE IS FULL OF ELECTRONICS. YOU KNOW, THE POWER SURGES, IT GOES OUT, IT'S AN ANNOYANCE, A DISRUPTION. FOR OUR BUSINESSES, IT'S VERY, VERY DISRUPTIVE. THE GUY WHO OWNS THE GAS STATION ACROSS THE STREET FROM MY OFFICE, WHEN THE POWER GOES OUT, IT'S A MAJOR DISRUPTION FOR HIM. SO TO THE DEGREE WE WANT TO ENCOURAGE BUSINESSES. ALSO, COMING UP WITH THE MONEY UP FRONT, I WILL TELL YOU, WE EARLIER HAD THAT 10% DISCUSSION. YOU WEREN'T HERE FOR IT. WE'LL CIRCLE BACK TO IT IN MAYBE A LITTLE BIT. THAT IS A POSSIBLE FUNDING SOURCE FOR COMING ONE THE MONEY TO THE DEGREE THE COUNTY HAS TO LAY IT OUT UP FRONT THAT NEIGHBORHOODS CAN CONTINUE. SO THAT'S JUST SOMETHING FOR US TO THINK ABOUT AS WE MOVE FORWARD WITH THE COUNTY COMMISSION. I THANK YOU. >>BONNIE WISE: WE HAD A DISCUSSION WITH TECO ABOUT THE RELIABILITY OF THE UNDERGROUNDING, AND THEY DID GO THROUGH A WHOLE ANALYSIS BECAUSE PART OF IT IS MAKING CERTAIN FINDINGS IN THE ORDINANCE. THEY WEREN'T VERY COMFORTABLE, ACTUALLY, WITH US SAYING THAT IT WAS MORE RELIABLE, BUT THAT, I THINK, IS PART AS THE TECHNOLOGY MOVES FORWARD. >>JAY VICKERS: GAYE? >>GAYE TOWNSEND: I JUST WANT TO UNDERSTAND ONE THING. MY LITTLE GREEN ANTENNAS ARE GOING UP. CANAL DREDGING. WHAT ARE WE TALKING ABOUT? HOW BIG? >>BONNIE WISE: I THINK THAT WAS REALLY A PROGRAM THE 84

COUNTY LOOKED AT SEVERAL YEARS AGO AS FAR AS PUTTING AN ASSESSMENT IN CERTAIN CANAL AREAS, BUT THAT HAS NOT MOVED FORWARD TO MY KNOWLEDGE. >>GAYE TOWNSEND: I REMEMBER WORKING ON THAT COMMITTEE SOMEWHAT, BUT I HAVE A REAL PROBLEM, WE START DIGGING CANALS. >>JAY VICKERS: ALL RIGHT. >>SPENCER KASS: WHAT'S YOUR TIMELINE, BONNIE? HOW OFTEN CAN WE GET REPORTS BACK ON WHERE THIS STANDS SO WE CAN TELL PEOPLE? WHAT'S COMFORTABLE FOR YOU? >>JAY VICKERS: THE CANAL DREDGING? [LAUGHTER] >>SPENCER KASS: NO. >>GAYE TOWNSEND: THAT'S NOT COMFORTABLE FOR ME AT ALL. >>BONNIE WISE: I REALLY THINK THIS ORDINANCE IS GOING TO BE GOING BEFORE THE BOARD IN JUNE. >>SPENCER KASS: OKAY. SO MAYBE AFTER THAT, WE CAN GET A REPORT BACK? KEEP US UP-TO-DATE? THANK YOU. >>BONNIE WISE: THERE WILL BE A SERIES OF PUBLIC MEETINGS. WE CAN GET YOU THOSE DATES WHEN THEY WILL BE ON THE AGENDA. >>SPENCER KASS: DO WE WANT TO TOUCH ON THE 10% RIGHT NOW? >>JAY VICKERS: NO, THAT WAS FOR NEXT MONTH. WE HAVE TWO MINUTES LEFT, SO YOU COULD SQUEEZE IT IN, BUT WE'LL DEFER. YES, KAY. >>KAY DOUGHTY: I WOULD LIKE TO RECOMMEND, MR. MERRILL, 85

IF YOU NEED COMMUNITY, A CITIZEN TO ASSIST WITH TECO, I RECOMMEND SPENCER. [LAUGHTER] >>SPENCER KASS: I WILL POINT OUT FOR THE RECORD THAT TECO'S RATES GOING UP ACTUALLY MAKES MORE MONEY FOR ME, AS I HAVE SOLAR PANELS, AND THAT'S MORE MONEY IN MY POCKET, SO I AM ACTUALLY FIGHTING AGAINST MY OWN FINANCIAL BEST INTEREST, SO -- >>JAY VICKERS: SPENCER, I SHARE YOUR CONCERN. ANY OTHER QUESTIONS? ALL RIGHT. >>MIKE MERRILL: I'M JUST CONCERNED ABOUT THE LIABILITY I HAVE TAKING SPENCER WITH ME TO DO BATTLE WITH TECO. [LAUGHTER] WHO IS GOING TO GET HURT? >>JAY VICKERS: WEAR A HELMET AND SAFETY GLASSES AND YOU WILL BE FINE. [LAUGHTER] ALL RIGHT. NO OTHER QUESTIONS? YES, BARBARA? >>BARBARA ADERHOLD: I WOULD JUST LIKE TO SAY A THANK YOU. WE HAD A KEYSTONE CIVIC ASSOCIATION MEETING LAST NIGHT, AND WE TALKED TRASH. PUBLIC WORKS CAME OUT AND DID A WONDERFUL JOB, AND ALSO -- AND THEY PULLED THE CARTS, AND WE WERE ALL AGOG AT HOW BIG 95 GALLONS REALLY IS. AND HOW THEY'RE GOING TO GET THESE TRUCKS AND THESE 95-GALLON CONTAINERS DOWN FROM THESE TINY, TINY LITTLE DIRT ROADS. BUT NONETHELESS, THE STAFF WAS REALLY KIND, 86

CONSIDERATE, AND WORKING FOR YOUR CUSTOMER SERVICE. AND THEN WE HAD WANDA COME OUT AND TALK ABOUT THE COOKING OIL RECOVERY EFFORT. >>MIKE MERRILL: SHE IS ON A TERROR WITH THAT. EVERY TIME WE SEE HER, SHE IS CARRYING THOSE JUGS. >>BARBARA ADERHOLD: WE TALKED TRASH LAST NIGHT, GOING TO PICK IT UP ON SATURDAY BECAUSE IT'S THE GREAT AMERICAN CLEANUP. BUT THANK YOU. STAFF DID A WONDERFUL JOB. >>MIKE MERRILL: GLAD TO HEAR THAT. >> I WOULD LIKE TO SAY THANK YOU FOR COMING IN. >>JAY VICKERS: THANK YOU ALL VERY MUCH. OKAY. NEXT UP ON OUR AGENDA, 10:30, IS THE CAC AGENDA STRUCTURE AND FUTURE SCHEDULING. SO THERE'S TWO THINGS WE WANT TO ACCOMPLISH IN THIS DISCUSSION OR TWO MAIN THINGS. ONE IS HOW ARE WE GOING TO -- OF THE INITIATIVES MR. MERRILL JUST DISCUSSED, HOW ARE WE GOING TO BEST TACKLE EACH OF THOSE INITIATIVES? AND THEN HOW DO WE WANT TO STRUCTURE OUR MONTHLY AGENDAS TO ACCOMMODATE THAT? SO AN EXAMPLE, WE STILL WANT TO HAVE A REPRESENTATIVE FROM THE COUNTY COME AND TALK ON SOME PERTINENT TOPIC, SO PERHAPS THAT'S THE FIRST 30 MINUTES OF EVERY MEETING, AND THEN WE DEDICATE AN HOUR AND A HALF TO THE SUBCOMMITTEE REPORTS OR HOWEVER WE'RE GOING TO REPORT BACK ON THE STRATEGIC INITIATIVES THAT WE'RE UNDERTAKING THAT MR. MERRILL OUTLINED EARLIER. SO THERE ARE TWO DISCUSSIONS WE NEED. FIRST IS HOW ARE WE GOING TO TACKLE THE ISSUES MR. 87

MERRILL OUTLINED, AND SECOND OF ALL, THEN HOW ARE WE GOING TO RESTRUCTURE OUR MONTHLY AGENDA SO WE CAN BEST ACCOMMODATE OUR NEW GOALS? YES, SIR. >>SPENCER KASS: HONESTLY, AFTER LISTENING TO HIS DISCUSSION, IT REALLY SOUNDS TO ME LIKE THE BUSINESS PLANS, THE CUSTOMER SERVICE, I MEAN, A LOT OF THIS SEEMS LIKE IT'S GOING TO SORT OF MERGE TOGETHER INTO ONE THING. I LOOK AT THE BUSINESS PLANS, IF YOU HAVE ORG CHARTS AND PROCESS CHARTS, THEN YOU START DISCUSSING THE CUSTOMER SERVICE ASPECT -- I CAN AT LEAST SAY FROM THE CONSTRUCTION SERVICE DIVISION AS I AM GOING THROUGH IT IN MY HEAD THAT SOME OF THAT IS GOING TO KIND OF COME TOGETHER. MAYBE WE WANT ONE FOR THAT AND ONE FOR BUDGET. I DON'T KNOW HOW YOU ALL WANT TO TACKLE BUDGET. >>JAY VICKERS: THIS IS DEFINITELY OPEN DISCUSSION. LET'S MAKE SURE WE ALL AGREE ON THE THREE THINGS WE WERE ASKED TO DO. I AM CLEAR ON TWO OF THEM, BUT THE THIRD ONE I AM STILL A LITTLE FUZZY ON. SO THE FIRST ONE WAS ASSISTING THE DEPARTMENTS IN THEIR BUSINESS PLANNING PROCESS, AND MR. MERRILL WOULD PROVIDE US WITH A LIST OF WHERE WE COULD START. WE ARE FREE TO FOCUS ON WHOMEVER WE WOULD LIKE, BUT HE'S GOING TO PROVIDE US A LIST OF THE ONES HE THINKS WE SHOULD START WITH. THE SECOND WAS WORKING WITH -- ON THE CUSTOMER SERVICE INITIATIVE, AND I DON'T KNOW IF THAT'S NECESSARILY BY DEPARTMENT OR BY INITIATIVE, BUT MR. MERRILL WOULD ALSO OUTLINE THOSE HIGH-VALUE TARGETS HE CALLED THEM 88

FOR US TO FOCUS ON THE CUSTOMER SERVICE SIDE. I THINK THAT IS MORE SPECIFIC TO HOW CAN THEY BETTER SERVE THE CUSTOMERS. LASTLY -- THIS IS THE ONE I AM A LITTLE FUZZY ON -- IS THEY'RE IN THE PROCESS OF FOCUSING MORE -- BETTER FOCUSING WHAT IT IS THE COUNTY DOES AND OUTSOURCING SOME SERVICES, ABANDONING SOME SERVICES ALTOGETHER, AND THEY WOULD LIKE SOME ASSISTANCE IN THAT PROCESS, A PROCESS OF FURTHER FOCUSING THE COUNTY'S EFFORTS. AND DEFINITELY I'M A LITTLE FUZZY ON THAT ONE. SO IF I DON'T -- IF THAT'S INTERPRETED ANOTHER WAY, DEFINITELY SPEAK UP. >>DEBORAH COPE: I THINK THAT'S EXACTLY WHAT IT WAS. IT WAS KAY'S SUGGESTION. I THINK THAT'S SOMETHING THAT'S GOING TO SHAKE OUT. I AM SURE IT'S SOMETHING WE CAN'T START WITH IMMEDIATELY, I WOULD THINK. >>KAY DOUGHTY: WHAT I HEARD -- WHICH IS WHY I TRIED TO DO A LITTLE CLARIFICATION FOR MYSELF -- WAS THAT MR. MERRILL HAS SOME IDEAS IN MIND OF THINGS THAT HE DOESN'T THINK THE COUNTY SHOULD BE DOING. AND HE WANTS ASSISTANCE FROM US IN LOOKING AT THOSE AREAS, GETTING, YOU KNOW, OUR ANALYSIS OF WHETHER HE'S RIGHT OR NOT, AND IF WE AGREE THAT THEY SHOULDN'T BE DOING X, THEN HOW WOULD IT BE TRANSITIONED AND TO WHOM? AND SO I SEE THAT AS AN ONGOING, PROBABLY LONG-TERM PROCESS, BECAUSE IT TOOK US HOW LONG TO DO -- >> 18 MONTHS, I'LL HELP YOU. >>KAY DOUGHTY: AND I THINK IT WOULD REQUIRE THAT SAME KIND OF EFFORT BECAUSE IN SOME OF THEM I THINK WE'RE GOING TO INSTANTLY AGREE WITH HIM, YEAH, PROBABLY THE 89

COUNTY SHOULDN'T BE DOING THIS, BUT THEN HOW YOU TRANSITION IT IS GOING TO BE THE MORE DIFFICULT THING. SO THAT ACTUALLY, TO ME, WAS THE EASIER ONE TO SEE WHAT WE WOULD BE DOING. I MEAN, IT'S DIFFICULT, BUT TO ME, IT WAS, YOU KNOW, EASIER TO SEE. BECAUSE WITH THE BUSINESS PLANS, AGAIN, I WOULD LIKE DIRECTION FROM MR. MERRILL AS TO WHAT EXACTLY HE WANTS US TO LOOK AT IN THESE BUSINESS PLANS, AND THEN IN THE CUSTOMER SERVICE, THAT MAY BE EASIER, AGAIN, AS WE LOOK AT WHAT -- >> THAT WAS PRETTY CLEAR CUT WHAT HE WAS LOOKING FOR ON THAT ONE. >>KAY DOUGHTY: BUT BEFORE WE GO INTO FURTHER DISCUSSION, ONE OF THE THINGS I'D LIKE TO ADD TO THE MEETING WHERE I WON'T ATTEND -- [LAUGHTER] -- IS JUST, PERHAPS, A LITTLE DISCUSSION ON THE STRATEGIC PLAN AND COMPLIMENTING THE BOARD ON THE PROCESS THEY WENT THROUGH. >> [OFF MICROPHONE] >>KAY DOUGHTY: BUT I THINK SINCE MR. MERRILL BROUGHT IT UP AND WE HAD A SIGNIFICANT TIME DEVOTED TO THAT, I THINK THAT SHOULD BE ADDRESSED DURING THE MEETING. >> ALSO WE HAVE FACILITIES. I AM NOT EXACTLY SURE WHERE THAT ONE WOULD FALL UNDER. >> THAT'S WHY I THINK IT'S GOING TO BE IMPORTANT THAT SOMEBODY IS SITTING IN ON THE OVERALL MEETINGS TO COME BACK AND SAY WE CAN'T HAVE MR. MERRILL COME IN EVERY SINGLE MONTH. KIND OF GET AN IDEA WHAT'S REALLY GOING ON WITH THE NEXT STEPS COMING UP ARE GOING TO BE. I THINK THAT'S GOING TO BE HELPFUL. 90

>> ABSOLUTELY. >> YOU VOLUNTEERED FOR THAT? >>DEBORAH COPE: YES, I DID. I WAS HAVING TROUBLE GETTING CLARIFICATION TOO. I FIGURE YOU ARE IN THE ROOM. YOU KNOW WHAT'S GOING ON. WE HAVE A BETTER CHANCE. >>JAY VICKERS: SO WE'LL GET TO THAT IN A SECOND. LET'S FOCUS ON THE THREE AREAS AND HOW BEST TO TACKLE THEM. >>SPENCER KASS: I THINK WE MIGHT KNOW A LITTLE BIT BETTER ONCE WE GET MR. MERRILL'S LIST. TEN THINGS, AND THE BUSINESS PLANS, AND I THINK WE SHOULD REQUEST FROM HIM THE BUSINESS PLANS, IF HE HAS ORG CHARTS, AND IF HE HAS PROCESS CHARTS ALREADY DONE AS PART OF ALL OF THAT. MAYBE HE CAN GET US THOSE IN PACKETS WITH EACH DEPARTMENT SO WE CAN PERUSE THEM. >>DEBORAH COPE: WHAT'S ALSO HELPFUL IS THE STRATEGIC PLANNING WORKSHOP THAT THE BOCC WENT THROUGH THAT WE GOT COPIES OF, THAT'S PRETTY HELPFUL TO WALK THROUGH. IT GIVES IDEAS OF WHAT TIMELINES ARE TALKING ABOUT, WHAT FISCAL YEARS FOR WHAT. >>JAY VICKERS: DO WE KNOW ENOUGH NOW TO SAY WHETHER WE WANT TO PUT TOGETHER SUBCOMMITTEES FOR THESE? HANDLE THEM AS -- >> I DON'T THINK SO. >> I DON'T THINK SO. >>JAY VICKERS: WE DON'T HAVE ENOUGH INFORMATION FOR THAT? >>SPENCER KASS: IF IT'S GOING TO BE LET'S SAY WE DO TWO EVERY TIME HERE, IT'S FIVE MEETINGS, THEN WE'VE 91

KNOCKED IT OUT. IF IT'S GOING TO BE MULTIPLE MEETINGS OVER MULTIPLE MONTHS, THEN WE ARE GOING TO HAVE TO DO IT IN SUBCOMMITTEE. >>JAY VICKERS: FROM MY EXPERIENCE, EACH OF THESE TOPICS WILL CERTAINLY REQUIRE EXTRA MEETINGS. THAT IS GOING TO BE A GIVEN. >>KAY DOUGHTY: I THINK THE BUDGET DEFINITELY REQUIRES A SUBCOMMITTEE. I SEE IT AS THE SAME PROCESS THE NON-FOR-PROFITS WENT THROUGH. IT'S GOING TO REQUIRE CALLING IN THE DEPARTMENTS ON WHAT THEY ARE CURRENTLY DOING WITH THOSE AREAS AND WHO IT IMPACTS AND ALL OF THAT. I THINK IT THAT WOULD TAKE WAY MORE TIME THAN WE'RE GOING TO HAVE. >>JAY VICKERS: AND I ALSO SEE THE CUSTOMER SERVICE IN THE SAME LIGHT WE'VE IDENTIFIED. IF WE'VE GOT THE SECRET SHOPPER PROGRAM WORKING, THAT'S GOING TO TAKE SOME COORDINATION, SOME EXTRA TIME. IT'S MY OPINION ALL THREE OF THESE ARE GOING TO REQUIRE SUBCOMMITTEES, WHICH MEANS EXTRA MEETINGS. EACH SUBCOMMITTEE WOULD SET ITS OWN MEETING TIME, DATES, AND THAT IS THE PART I THINK THEY FULL IN VERY QUICKLY BASED UPON GETTING THE DETAILED INFORMATION. IT WILL BE A SLOW PROCESS IF WE ARE WAITING FOR DETAILED INFORMATION TO COME BACK FROM THE COMMITTEE AS A WHOLE BEFORE WE MOVE FORWARD. IT WILL BE MUCH FASTER IF WE IDENTIFY THE SUBCOMMITTEES AND THEY CAN WORK DIRECTLY WITH STAFF, NOT JUST MONTHLY, BUT AS FREQUENTLY AS THEY NEED TO TO 92

GET THE INFORMATION NECESSARY AND SET THE MEETING SCHEDULES AND TASKS APPROPRIATELY. >> ONE THING WE LEARNED TOO FROM THE SUBCOMMITTEE, IT TAKES A LOT LONGER, AND THERE ARE A LOT OF LAYERS TO EVERYTHING. WE NEED TO GET STAFF TOGETHER AND MAKE SURE YOU UNDERSTAND BEFORE YOUR WHOLE SUBCOMMITTEE STARTS GOING FORWARD. FOR ME IT'S VERY CLEAR ABOUT ALL OF THESE. JAY IS EXACTLY CORRECT. WE GET ON ALL THESE COMMITTEES, TAKES 18 MONTHS, BUT THEN THE RESULT WAS WORTH IT. NOW WE UNDERSTAND IT, UNDERSTAND BETTER THAN WHAT THE BOCC DID. I FEEL THAT'S GOING TO BE THE SAME WAY WITH EVERYTHING ELSE HERE, THE CUSTOMER SERVICE. THEY ARE GOING TO REALLY RELY ON US WITH THE STRATEGIC PLANNING AND BEING ABLE TO GIVE THEM A LITTLE BIT MORE OF AN UNDERSTANDING. SO IF YOU ARE INTERESTED -- YOU ALREADY KNOW WHAT YOU ARE INTERESTED IN AND YOU'RE NOT, BUT AS FAR AS I AM CONCERNED, IT'S LIKE YOU ALREADY HAVE TO WRAP YOUR HEAD AROUND THAT IT'S GOING TO TAKE SOME TIME. >>SPENCER KASS: THE ONLY QUESTION IS DO YOU WANT THREE SUBCOMMITTEES, OR IS IT GOING TO BE AN OVERWHELMING NUMBER? SOME OF THESE DEPARTMENTS ARE SMALLER, AND SOME OF THEM ARE MASSIVE. AND WE MIGHT WANT TO BREAK PARTS OFF. WE DON'T HAVE THE LIST. >>KAY DOUGHTY: WE DON'T KNOW AT THIS TIME. >>JAY VICKERS: RIGHT, WE DON'T KNOW. 93

THE MOST WE'VE HAD IS ONE SUBCOMMITTEE AT ANY GIVEN TIME. I THINK WE HAVE ENOUGH MOVING PARTS MOVING FROM ONE TO THREE SUBCOMMITTEES. I DON'T KNOW THAT WE WANT TO MOVE BEYOND THAT. I AM CONCERNED ABOUT OUR ABILITY TO BE EFFECTIVE AT CAC BROKEN INTO THREE SUBCOMMITTEES. WE ARE GOING TO HAVE TO WORK VERY HARD TO STAY ON THE SAME PAGE. REPORTS ARE GOING TO HAVE TO BE CONCISE. THAT'S GOING TO BE A CHALLENGE FOR US. >>KAY DOUGHTY: IT'S -- AGAIN, I AM THE LONGEST-LIVED MEMBER ON THIS COMMITTEE. IT REQUIRES A LOT OF TIME. THE NOT-FOR-PROFIT MET EVERY THREE TO FOUR WEEKS WITH A COUPLE OF MONTHS' EXCEPTIONS. IT WAS AN EVENING MEETING STARTING AT 5:30. JAY TRIED TO MAKE SURE WE ENDED AT 7:00, BUT FOR MOST OF US, AFTER A LONG DAY AT WORK, THAT'S AN EXTRA ISSUE. >> SAME THING FOR STAFF TOO. >>JAY VICKERS: STAFF, THEY ARE NOT PAID OVERTIME. THEY SHOW UP, THEY ARE NOT PAID OVERTIME, THEY ARE SALARIED EMPLOYEES AND WORKING EXTRA ALSO. >>KAY DOUGHTY: IT CERTAINLY WAS A VALUABLE -- SINCE I'VE BEEN ON MANY OF THEM OVER THE YEARS I'VE BEEN ON THE CAC, IT IS VALUABLE BECAUSE YOU COME OUT WITH A PRODUCT, YOU TAKE IT TO THE BOARD, AND EVENTUALLY THE BOARD ACCEPTS IT. >>JAY VICKERS: I THINK WE ARE ALL HERE TO I CAN MA AN IMPACT, TO CHANGE, TO LEARN AND TO MAKE AN IMPACT ON OUR COMMUNITY. 94

THIS IS A GREAT WAY TO GET SOMETHING DONE. >>KAY DOUGHTY: AS I TOLD YOU LAST MONTH, I AM WILLING TO SERVE ON ONE AND TO CHAIR ONE IF YOU NEED ME. >>JAY VICKERS: YEAH. YES, MA'AM? >> [OFF MICROPHONE] >>JAY VICKERS: ABSOLUTELY. STAFF WILL COORDINATE. THERE WILL BE A STAFF LIAISON, AND THEY WILL COORDINATE THE LOCATION. IT HAS TO BE PUBLICLY NOTICED, AND THERE HAS TO BE SOMEONE THERE TAKING NOTES. IT DOES NOT HAVE TO BE FILMED OR RECORDED, BUT THERE NEEDS TO BE SOMEONE THERE PROVIDING RECAP INFORMATION. BUT IT CAN APPEAR -- >>KAY DOUGHTY: I KNOW HAVING CHAIRED A COMMITTEE IN THE PAST THAT IT ACTUALLY WAS HELD AT MY WORKPLACE. >>GAYE TOWNSEND: SOMEPLACE THAT'S CENTRAL THAT'S EASIER FOR PEOPLE TO GET TO. ALL OF US DON'T LIKE TO GO DOWNTOWN IN THE MIDDLE OF THE NIGHT. >>JAY VICKERS: THAT'S A NICE POINT. EACH SUBCOMMITTEE HAS A TREMENDOUS AMOUNT OF AUTONOMY. THEY ARE GIVEN A TASK, GOAL, AND IT'S UP TO THE SUBCOMMITTEE TO DETERMINE THE BEST METHOD TO REACH THAT GOAL. >>GAYE TOWNSEND: RIGHT, IF SOME WERE LIVING NEAR IN THE SAME AREA, PERHAPS THEY COULD HAVE IT AT A LIBRARY OR SOMEPLACE LIKE THAT. I THINK THAT WOULD BE A NICE IDEA TO DO IT INSTEAD OF HAVING PEOPLE DRIVE ALL OVER THE PLACE. >>JAY VICKERS: YEAH. 95

>> I AM NOT SURE. MAYBE I MISSED THE ANSWER TO SPENCER'S QUESTION REGARDING WERE WE ONLY TALKING THREE, OR WERE WE TALKING IF PEOPLE HAD EXPERTISE WITHIN A PARTICULAR AREA, WHEN YOU LOOK AT EFFICIENCY REVIEW -- WELL, IF YOU HAVE EXPERTISE IN TWO OF THESE AREAS AND THERE'S TEN, I MEAN, WE ARE SUPPOSED TO BE HERE TO PROVIDE THE EXOERTUSE WE HAVE. IT'S SOMETHING REGARDING SOMETHING WE'RE NOT NECESSARILY -- IS THERE ONLY GOING TO BE THREE? >>JAY VICKERS: THIS IS WHAT WE ARE DISCUSSING. WE CAN HAVE AS MANY SUBCOMMITTEES AS WE WOULD LIKE. IF IT'S BETTER TO TAKE SOMETHING LIKE THE BUSINESS PLAN REVIEW, AND WE THINK THERE NEEDS TO BE TWO SUBCOMMITTEES BECAUSE THEY FALL UNDER TWO GENERAL CATEGORIES, THAT IS -- ABSOLUTELY. WE ARE MAKING THE RULES. WE CAN DO WHATEVER WE WOULD LIKE. >> BUT IT'S ALL CONTINGENT UPON WHAT WE RECEIVE; RIGHT? >>JAY VICKERS: IT IS. AND I CAN DEFINITELY -- I DEFINITELY UNDERSTAND YOUR POINT. I KNEW ABSOLUTELY NOTHING ABOUT NONPROFITS WHEN I STARTED THIS. I VOLUNTEERS BECAUSE I THINK I WAS SCRATCHING MY HEAD WHEN THEY WERE TAKING VOLUNTEERS. SO A BIG PART OF IT IS GOING TO BE THE EDUCATION PROCESS REGARDLESS. I WOULDN'T BE TOO CONCERNED ABOUT HAVING TO HAVE A DEEP LEVEL OF SUBJECT MATTER EXPERTISE IN EACH ONE. WHAT THEY ARE REALLY LOOKING FOR IS GREAT MINDS, 96

THINKERS, OPEN MINDED, WAYS TO LOOK AT OLD PROBLEMS IN NEW WAYS. THAT'S WHAT THEY VALUE MORE THAN ANYTHING ELSE. CERTAINLY A LOT OF EXPERIENCE IN AN AREA WILL HELP, BUT I THINK THAT'S SECONDARY TO JUST A GOOD MIND, A GOOD ABILITY TO THINK THROUGH THE PROBLEMS. YEAH? >>DEBORAH COPE: AND THE ORIGINAL THREE -- THE REASON WE HAD THREE IN OUR HEADS WAS BECAUSE THERE WERE THREE THAT WERE OUTLINED, AND ONE WAS THE STRATEGIC PLAN BUSINESS CYCLE, WHICH THEY'VE DONE THE STRATEGIC PLAN ALREADY, SO NOW MORE IT'S HOW DO WE GO INTO THE BUSINESS CYCLE WITH THE BUSINESS PLANS AND ALL THAT. I GUESS THAT STILL IS A COMMITTEE. THAT'S WHY I WANT TO TRY TO FIND OUT MORE. THE STRATEGIC WAS MY INTEREST. >>JAY VICKERS: IT IS. YES. SO THAT'S CHANGED. >>DEBORAH COPE: FROM THE ORIGINAL THREE, IT SOUNDS LIKE HE IS GOING TO GIVE US A BUNCH OF DEPARTMENTS, AND WE MIGHT HAVE TO BREAK UP IN GROUPS BY DEPARTMENT. THEN DO WE COVER ALL THREE TOPICS WHEN DEALING WITH EACH DEPARTMENT? I THINK WE HAVE TO FIGURE OUT MORE ABOUT WHAT THIS REALLY -- HOW THIS BREAKDOWN IS GOING TO BE EFFECTIVE. >> [OFF MICROPHONE] >>JAY VICKERS: IT SOUNDS LIKE THEY ARE NOT QUITE COMFORTABLE YET SETTING UP ANY SUBCOMMITTEES UNTIL WE GET THE NEXT LEVEL OF INFORMATION, UNTIL WE SEE THE LIST OF DEPARTMENTS. IS THAT THE CONSENSUS? 97

>>KAY DOUGHTY: YES, I WOULD SAY AT THE MINIMUM WE HAVE TWO BECAUSE WE HAVE SPENCER'S ISSUE THAT PERHAPS THE BUSINESS PLANNING, CUSTOMER SERVICE WILL GO TOGETHER WHEN WE LOOK AT THE BUSINESS PLANS. AND I THINK WE REALLY DO NEED TO SEE THE DEPARTMENTS OR THE PLANS AND THE CUSTOMER SERVICE AREAS BECAUSE THEY MAY OVERLAP, AND WE DO WANT TO COMBINE THEM. BUT GOING TO YOUR POINT OF YOUR EXPERTISE OR ANYONE'S EXPERTISE, I THINK SHOULD YOU NOT BE ON THE COMMITTEE? AND WHEN WE HAVE THE DISCUSSION AT THE MONTHLY MEETING AND WE BRING UP EFFICIENCY AND YOU SAY I HAVE EXPERTISE IN THAT AREA, THEN YOU WOULD BE INVITED TO COME TO THE NEXT MEETING TO PROVIDE SUGGESTIONS OR DIRECTION. BECAUSE WE'VE OPENED IT UP WITH A NOT-FOR-PROFIT, AND WE HAD INDIVIDUALS COME UP TO SPEAK. >>JAY VICKERS: OKAY. SO IT SOUNDS LIKE WE WANT TO WAIT. WOULD IT BE TOO MUCH TO PERHAPS, BEFORE THE NEXT MEETING, EVERYONE COULD EMAIL ME WHAT THEY ARE INTERESTED IN? WE COULD SEND OUT A REQUEST. IT'S NOT THE FINAL LIST, IT'S JUST TO GET AN IDEA OF WHO IS INTERESTED IN WHAT AREAS, AND NO FINAL DECISIONS ARE MADE ON THAT. JUST SO I HAVE SOME IDEA OF WHAT EVERYONE'S THINKING. >>SPENCER KASS: DO YOU WANT MIKE MERRILL'S LIST FIRST? DO YOU WANT TO GET HIS LIST OUT TO EVERYBODY THE NEXT WEEK, AND THEN -- >>JAY VICKERS: PROVIDED WE GET IT -- >>KAY DOUGHTY: WE ACTUALLY HAVE TILL JUNE BECAUSE YOU ARE NOT GOING TO DO IT AT THE MAY MEETING. 98

>>JAY VICKERS: THAT'S CORRECT. THE JUNE MEETING IS MacDILL; CORRECT? THIS WOULD NOT BE TILL JULY. THAT'S MY CONCERN IS -- >> THERE IS A MEETING SCHEDULED FOR JUNE 28. >>JAY VICKERS: THAT'S RIGHT. THANK YOU. SO WE DO. SO IT'S JUST A MONTH. WHAT I DON'T WANT TO DO IS ANY UNNECESSARY DELAYS. I THINK AS KIMBER SAID, WE PROBABLY ALL HAVE A PRETTY GOOD IDEA OF WHAT WE WOULD BE INTERESTED IN. AGAIN, I AM NOT LOOKING FOR ANYTHING BINDING FROM ANYONE. JUST KIND OF GO THROUGH THE LIST FROM WHAT MR. MERRILL SPOKE ABOUT TODAY AND TELL ME WHICH ONE OR ONES YOU MIGHT BE INTERESTED IN, AND THAT WILL JUST, AGAIN, HELP ME GET AN IDEA, AND AS WE GET THE INFORMATION, WE CAN FINALIZE. YES? >>GAYE TOWNSEND: PERHAPS WHEN IT GOES INTO CUSTOMER SERVICE, EXACTLY A DEFINITION FOR IT. I THINK WE ALL KNOW THAT, BUT I THINK WHEN WE DO THIS AND WE DO THESE TOPICS, WE NEED THE DEFINITION FOR WHAT THEY ARE. >>KAY DOUGHTY: I THINK THAT GOES INTO THE POINT I STARTED WITH, GAYE, WHICH IS I THINK WE NEED DIRECTION FROM MR. MERRILL AS TO, NUMBER ONE, WHICH AREAS HE WANTS TO LOOK AT AND WHAT THE SPECIFIC ISSUE OR ISSUES ARE WITHIN THAT BECAUSE IT IS VERY BROAD. MY CUSTOMER SERVICE MAY NOT BE YOUR CUSTOMER SERVICE. >>GAYE TOWNSEND: BUT I THINK A DEFINITION OR 99

SOMETHING -- >> MAYBE I AM JUST MISHEARING EVERYBODY. I THINK WE ARE READING INTO THIS A LITTLE BIT MORE THAN WHAT NEEDS TO BE DONE. MAYBE IT'S JUST MY PERSPECTIVE ON THIS. BUT I MEAN, LIKE WITH CUSTOMER SERVICE, HE WANTED TO KNOW HOW, WHAT, AND WHAT TO EXPECT OF IT DELIVERY. ALL OF US AS CITIZENS, WE KNOW WHAT WE EXPECT FROM CUSTOMER SERVICE, SO FOR ME, SORRY, IT'S A NO-BRAINER. YES, IT'S GOING TO BLEND IN WITH BUSINESS PLAN, BUT NOT UNTIL WE KIND OF GO THROUGH SOME OF THESE STEPS. BUSINESS PLAN, HE WAS PRETTY CLEAR ABOUT THAT. I WANT YOU TO LOOK AT THE BUSINESS PLANS. I WANT YOU TO TEAR IT UP, GIVE ME YOUR PERSPECTIVE AS A CITIZEN. I MEAN, THERE'S NOTHING MORE. WHETHER HE GIVES US THE 10, WE HAVE TO DECIDE DO WE WANT TO TAKE ON THAT TEN, OR DO WE THINK THERE'S OTHER DEPARTMENTS WE WANT TO TAKE ON? VERY CLEAR CUT WHAT HE IS EXPECTING US TO DO. I DON'T UNDERSTAND WHAT THE PROBLEM IS, I GUESS, WITH GOING A BIT FORWARD. IF YOU ARE INTERESTED IN BUSINESS DEVELOPMENT, SAY JAY, I AM INTERESTED IN THAT. WHEN HE GETS INFORMATION FROM MIKE MERRILL, YOU KNOW, YOU LOOK AT THE TEN, YOU COME BACK AS A COMMITTEE AND SAY, LOOK, THESE FIVE ARE INTERESTED IN THE BUSINESS PLANNING. YES, WE WANT TO TAKE ON THE FIRST FIVE THAT MR. MERRILL RECOMMENDED, AND WE ALSO WANT TO DO THIS. MAYBE YOU NEED TO SEPARATE IT. BUT IT'S REALLY NOT AS DIFFICULT AS WE'RE REALLY 100

MAKING THIS OUT TO BE. I KNOW FOR JAY -- BECAUSE HE AND I ARE BOTH VERY TIME SENSITIVE. WE ARE HERE TO MAKE A DIFFERENCE. WE DON'T WANT TO SIT HERE AND KEEP TWIDDLING OUR THUMBS AS WE SAW WITH POOR SPENCER. HE WAS READY TO GET ON, TALK ABOUT THE LIGHTING. LET'S GET GOING. THAT'S WHAT THIS COMMITTEE IS ABOUT. LET'S GET GOING, STOP DRAGGING YOUR FEET. IF YOU CHANGE YOUR MIND IN A MONTH, IT'S OKAY. IT'S NOT A BIG DEAL. >>SPENCER KASS: WHICH ONE DO YOU WANT TO DO? >> I AM GOING TO DO CUSTOMER SERVICE. >>WENDELL DUGGINS: I GUESS I COME AT IT FROM A LITTLE DIFFERENT PERSPECTIVE IN TERMS OF LOOKING AT THE BIG PICTURE. I THINK WHAT I WAS HEARING MORE OF THE CONVERSATION, I NEED A QUALITY ASSURANCE TEAM TO KIND OF LOOK AT THE BUSINESS PLANS, LOOK AT THE CUSTOMER SAT, LOOK AT THE BUDGET, TELL ME HOW ALL THIS SHOULD BE WORKING, AND HELP ME UNDERSTAND IS IT WORKING OR NOT WORKING VERSUS LET'S GO LOOK AT THE BUSINESS PLAN, LET'S GO LOOK AT CUSTOMER SAT, SAYING I NEED A QUALITY TEAM TO TELL ME WHETHER MY PROCESSES ARE WORKING OR NOT. >>JAY VICKERS: NOW THE LIGHT BULB JUST WENT OFF IN MY HEAD NOW WITH THAT STATEMENT. IT MAY NOT BE A SUBCOMMITTEE THAT IS -- ONE'S BUSINESS PLAN, ONE'S CUSTOMER SERVICE. IT MAY BE A SUBCOMMITTEE FOCUSED ON PLANNING AND GROWTH ACROSS ALL THREE AREAS. IS THAT WHAT YOU'RE SAYING? 101

I THINK THAT'S THE POINT CRISTAN WAS MAKING. THAT'S A GOOD POINT. YOU CAN LEVERAGE THE SUBJECT MATTER EXPERTISE. THE BREADTH WIDENS. YOU MAY NOT ACTUALLY BE GETTING LESS, YOU MAY GET MORE UNDER THAT SCENARIO BECAUSE THEY ARE GOING ACROSS MULTIPLE AREAS. BUT THEY ARE RELATED. YOUR POINT, WENDELL, IS WELL TAKEN, IT MAY BE DIFFICULT TO PARCEL OUT OTHER ONES WITHOUT CONSIDERING THE OTHER TWO. >>KAY DOUGHTY: I WAS JUST TRY TO GO MAKE IT EASIER FOR SOMEONE ELSE THAT LOOKS AT WHAT WE WERE DOING, THAT IT WOULD BE JUST A SIMPLE DEFINITION. THAT'S WHAT I WAS TRYING TO SAVE. NOT ONLY US, BUT IF SOMEBODY ELSE LOOKS AT IT, IT JUST IS RIGHT THERE. >>JAY VICKERS: KIMBER, YOU ARE ABSOLUTELY RIGHT. AT SOME POINT YOU JUST HAVE TO STEP FORWARD. IT'S ONE THING WHEN YOU GET GOING. INERTIA IS A POWERFUL THING. ONCE YOU GET ROLLING, IT BECOMES SIMPLER. YOU DEFINE WHAT YOU ARE DOING AND GET MORE DETAILS. WE DO HAVE TO BE CAREFUL. IF WE ARE WAITING TO GET TOO MUCH DETAILS AT THE CAC LEVEL, WE COULD EASILY BURN SIX MONTHS. THAT ABSOLUTELY CAN HAPPEN HERE. I'VE SEEN IT HAPPEN BEFORE. KIND OF CIRCLING BACK HERE, PERHAPS WE CAN GO BACK TO THE LIST THAT I'M LOOKING FOR OF WHAT AREAS YOU ARE INTERESTED IN. PERHAPS BUSINESS PLAN OR CUSTOMER SERVICE. 102

BUT ALSO ANY PARTICULAR AREAS OF GOVERNMENT? I'M SURE WE HAVE AN ORG CHART IN HERE SOMEWHERE, A LIST OF DEPARTMENTS IN HERE SOMEWHERE. IF NOT, WE WILL EMAIL IT OUT, AND YOU CAN TAKE A LOOK AT THE LIST OF ALL THE DEPARTMENTS IN THE COUNTY. YOU CAN SAY THESE THREE OR FOUR AREAS I AM INTERESTED IN OR HAVE EXPERTISE LEVEL, AND I WOULD LIKE TO BE INVOLVED IN THESE THREE, TWO, ONE DEPARTMENTS. I ALSO LIKE BUSINESS PLANS AND CUSTOMER SERVICE. PERHAPS WE CAN GET A MATRIX GOING, AND THAT WILL AT LEAST GET US IN A POSITION WHERE WE CAN MAKE OUR SUBCOMMITTEE RECOMMENDATIONS QUICKLY. DOES THAT SEEM LIKE A -- >>KAY DOUGHTY: YOU ALSO HAVE THE COMMITTEE WHICH I'M NOT SURE FALLS IN -- WHICH WENT UNDER THE BUDGET, BUT IT WAS ON DIVERSIFYING SERVICES. WHICH I'M NOT SURE GOES WITH THE OTHER. >>SPENCER KASS: THAT'S PROBABLY A WHOLE SEPARATE TOPIC. >>JAY VICKERS: EXACTLY. THERE'S TWO LINKED IN HERE AND PROBABLY ONE THAT'S OUTSIDE OF THAT. ALL RIGHT? SO DOES THAT SOUND LIKE A GOOD NEXT STEP? >>RONALD GOVIN: I DON'T THINK YOU CAN DIVIDE THESE UP THE WAY YOU ARE TALKING ABOUT. I THINK WE NEED THE LIST OF AREAS THAT MR. MERRILL WOULD LIKE US TO LOOK AT, AND I THINK THE COMMITTEES CAN DO BOTH. I DON'T SEE HOW YOU CAN SEPARATE A BUSINESS PLAN FROM CUSTOMER SERVICE. THEY ARE HAND IN HAND. 103

IF THE BUSINESS PLAN ISN'T PROPERLY WRITTEN, CUSTOMER SERVICE IS GOING TO BE NONEXISTENT. SO WE KIND OF NEED TO DIVIDE BY AREAS. ONCE HE GIVES US THE LIST OF THE AREAS HE IS MOST INTERESTED IN US LOOKING AT, THAT'S THE LIST WE NEED TO CHOOSE FROM. BUT IN MY OPINION, WE NEED TO BE DOING BOTH. >>JAY VICKERS: I THINK THERE'S A NUMBER -- I THINK YOU ARE RIGHT. I THINK EVERYBODY SHARES THAT OPINION. YEP. WITH THAT, DO WE WANT TO WAIT FOR THE LIST? >>SPENCER KASS: I AM HAPPY TO DO CONSTRUCTION SERVICES. IF SOMEONE WANTS TO DO IT WITH ME OR I DO IT BY MYSELF, IT'S FINE WITH ME EITHER WAY. >>DEBORAH COPE: I WAS UNDER THE IMPRESSION HE WAS GOING TO GIVE US A LIST OF DEPARTMENTS THAT WERE OF CONCERN. IF WE ARE JUST PICKING WILLY-NILLY, THEY MIGHT NOT BE ON THE LIST. [INDISCERNIBLE CROSS TALK] >>JAY VICKERS: ONE AT A TIME. GO AHEAD, CRISTAN. >>CRISTAN FADAL: HE MENTIONED THREE, THE PARKS AND RECOGNIZE, BUILDING ... THOSE ARE THE THREE I HEARD. HE SHOULD EASILY BE ABLE TO GET THAT LIST TODAY. I AM SURE HE KNOWS THAT. WE ALL JUST EMAIL HIM BACK AND SAY THESE ARE THE ONE OR TWO, FIRST, SECOND, THIRD, THAT WE WANT TO DO, PARTICIPATE ON. >> I AGREE. 104

>>JAY VICKERS: IS THAT THE CONSENSUS? OKAY. BETH, WOULD YOU PLEASE REQUEST THOSE OF MR. MERRILL AND JUST LET HIM KNOW THAT WE ARE WAITING ON HIS RESPONSE BEFORE WE CAN ASSIGN OUR SUBCOMMITTEES, I WAS GOING TO SAY NOT TO PUT PRESSURE ON HIM, BUT EXACTLY TO PUT PRESSURE ON HIM. DEBORAH? >>DEBORAH COPE: I HAVE ONE OTHER QUESTION. HE DIDN'T MENTION IT TODAY, BUT IT WAS IN MY NOTES FROM A PREVIOUS MEETING. SOMEONE BROUGHT UP AT SOME POINT HE WANTED RESUMES FROM PEOPLE. DOES HE STILL WANT THAT? I DIDN'T THINK TO ASK HIM WHEN HE WAS HERE. I THOUGHT HE SAID THAT ONE TIME ABOUT WHERE PEOPLE'S EXPERTISE LIES. >> I DON'T THINK SO. >> I DON'T REMEMBER THAT. >>DEBORAH COPE: MAYBE SOMEONE ELSE SAID IT. I SCRIBBLE EVERYTHING DOWN. >>GAYE TOWNSEND: WE ARE AN ADVISORY COMMITTEE. WE HAVE TO REMEMBER THAT. WE ADVISE. IT DOESN'T MEAN THAT THEY HAVE TO TAKE OUR RECOMMENDATIONS. I THOUGHT HE SAID OR YOU WERE SAYING THEY WANT PEOPLE THAT CAN THINK. >>DEBORAH COPE: THAT MIGHT HAVE BEEN WAY EARLIER IN THE PROCESS. TO DETERMINE DO PEOPLE KNOW DIFFERENT AREAS. I THINK HE AT THE TIME WAS THINKING ABOUT HELPING 105

FIGURE OUT THE SUBCOMMITTEES. THAT'S KIND OF MORE IN OUR BALLPARK NOW. >>KAY DOUGHTY: I WANT TO MAKE SURE WHAT BETH IS ASKING MR. MERRILL FOR INCLUDES ALL THREE AREAS BECAUSE HE HAD INDICATED WITH REGARD TO THE PLANS, THE BUSINESS PLANS THAT HE HAD HIGH-VALUE TARGETS, HE INDICATED WITH CUSTOMER SERVICE HE HAD HIGH-VALUE TARGETS, AND THEN THE THIRD AREA, WE WOULD BE ASKING HIM IN WHICH AREAS IS HE CONSIDERING THAT PERHAPS THESE AREN'T SERVICES THAT THE COUNTY SHOULD BE PROVIDING. SO THERE WERE THREE, AND THE FIRST TWO MAY BE THE SAME, HIGH-VALUE TARGETS, BUT THEY MAY BE DIFFERENT. >>JAY VICKERS: THAT'S CORRECT. AND THEN WE PROBABLY WILL NOT BE ABLE TO, UNDER THIS STRUCTURE, NOT GET TO ALL TEN OF THEM. WE WILL PICK THE THREE, PROBABLY, THAT MAKE THE MOST SENSE. OKAY? ALL RIGHT? I THINK THAT'S FANTASTIC. ALL RIGHT. ANY MORE DISCUSSION ON THE SUBCOMMITTEE PORTION? NO? ALL RIGHT. THE LAST TOPIC IS JUST OUR FUTURE AGENDA STRUCTURE. LET ME GIVE A LITTLE BIT OF BACKGROUND. THIS IS HOW ARE WE GOING TO STRUCTURE OUR MEETINGS GOING FORWARD? THIS IS NOT THE NEXT MEETING, WHICH IS THE JOINT MEETING WITH THE BOCC. THAT'S UNIQUE AND HAS ITS OWN AGENDA. BUT GOING FORWARD, TAKING INTO ACCOUNT THE NEW 106

SUBCOMMITTEES, HOW WE'RE GOING TO STRUCTURE OUR AGENDAS, WE WANTED TO MAKE SURE -- TRADITIONALLY, THE CAC HAS BEEN ABOUT DIFFERENT DEPARTMENTS COME, THEY SPEAK, TELL US WHAT TO DO, WE ASK QUESTIONS -- I THINK WE ARE TRYING TO MOVE BEYOND THAT AND GET MUCH MORE ACTIVELY INVOLVED. THAT SAID, WE DON'T WANT TO LOSE THAT FUNCTION OF LEARNING ABOUT OTHER ASPECTS OF GOVERNMENT. I THINK WE ALL HAVE THE GOAL OF COME, VOLUNTEER, APPLY OUR EXPERTISE. WE ALSO WANT TO LEARN MORE, GET SMARTER ABOUT HOW GOVERNMENT WORKS AND WHAT AREAS DO. I THINK IT'S EXTREMELY IMPORTANT FOR THE SUBCOMMITTEE TO BE EXPOSED TO OTHER AREAS. THE CONSENSUS WAS AT THE LAST MEETING THAT WE DEDICATE A PORTION TO HAVE SOME TOPIC TO COME FORWARD, SOMEONE TO COME FORWARD TO SPEAK ON A PARTICULAR TOPIC THAT MIGHT HAVE SOMETHING TO DO WITH THE WORK OF THE SUBCOMMITTEES, IT MIGHT NOT HAVE ANYTHING TO DO WITH THE WORK OF THE SUBCOMMITTEES. IT MAY SIMPLY BE INFORMATIONAL, EDUCATIONAL. SO WE WANT TO RETAIN THAT. IS THAT CORRECT? >>SPENCER KASS: CITY COUNCIL GIVES YOU FIVE, WE'LL GIVE YOU TEN MINUTES. WE'LL GIVE YOU DOUBLE OF WHAT THE CITY COUNCIL GIVES. >>JAY VICKERS: I DON'T THINK TEN MINUTES WILL BE SUFFICIENT. >>KAY DOUGHTY: WHEN WE'VE HAD PRESENTATIONS IN THE PAST, THEY HAVE GENERALLY BEEN 45 MINUTES. MY RECOMMENDATION WOULD BE THAT WE HAVE SOMEONE OR SOME DEPARTMENT, SOME AGENCY COME RIGHT AFTER OUR 107

OPENING AND DO THAT KIND OF THING. WE SET THE TIME. ONE OF THE THINGS WE'VE TRIED TO DO OVER THE PAST FEW YEARS IS WHEN WE DECIDE TO HAVE TECO COME, THAT WE SEND A LIST OF QUESTIONS AHEAD OF TIME THAT THESE ARE THE AREAS THAT WE WANT YOU TO ADDRESS SO THAT WE FOCUS THEIR PRESENTATION, AND IT'S NOT JUST HERE'S HOW WONDERFUL WE ARE AND LOOK HOW PRETTY OUR BUILDINGS ARE OR WHATEVER. >>SPENCER KASS: I JUST WANT TO SAY, WHEN I SAY 10 OR 15 MINUTES, I AM TALKING ABOUT LIMITING THEIR PRESENTATION TIME TO THAT. I THINK WE GET A LOT MORE ACCOMPLISHED HERE BECAUSE WE HAVE A VERY INTELLIGENT GROUP HERE WHEN PEOPLE ARE ASKING QUESTIONS AND GETTING RESPONSES BACK. YOU CAN GIVE WHATEVER TIME YOU WANT FOR THAT, BUT WE'VE KIND OF GOTTEN, I THINK, IN THE PAST -- >>KAY DOUGHTY: I'M SORRY, I MISUNDERSTOOD. >>SPENCER KASS: I WASN'T CLEAR ABOUT IT. WE'VE GOTTEN INTO THE FILIBUSTER, THEY COME UP HERE, AND IT'S 45 MINUTES ABOUT ANYTHING AND EVERYTHING UNDER THE SUN, YOU KNOW, HERE'S JOHNNY, WATCH JOHNNY GET A DRINK FROM THE WATER FOUNTAIN. >>JAY VICKERS: WE CAN SET THAT EXPECTATION WITH THE DEPARTMENTS WHEN THEY COME FORWARD. >>KAY DOUGHTY: IT'S ALWAYS BEEN HELPFUL WHEN WE'VE SAID THESE ARE THE QUESTIONS WE WANT YOU TO ANSWER. >>JAY VICKERS: SO THE NEXT QUESTION BECOMES HOW DO WE SET THE SCHEDULE OF SPEAKERS? IN THE PAST, IT'S BEEN VERY HAPHAZARD. IT'S BEEN AS SIMPLE AS I CALLED THE BUILDING DEPARTMENT LAST WEEK, THEY GAVE ME THE RUN-AROUND. 108

I WOULD LIKE TO TALK TO THE BUILDING DEPARTMENT NEXT MONTH TO SEE WHY I GOT THE RUN-AROUND. THAT'S CERTAINLY A GOOD REASON, BUT THAT IS A LOT OF TIMES HOW THE NEXT SPEAKER HAS BEEN CHOSEN. IT WOULD BE GREAT IF WE COULD BE A BIT MORE STRATEGIC ABOUT WHO WE HAVE COMING IN FRONT. BUT THAT REQUIRES US TO AHEAD OF TIME SORT OF TALK ABOUT THE THINGS WE ARE INTERESTED IN OR COME UP WITH IDEAS AND THEN COORDINATE WITH BETH AND GET THEM SCHEDULED FOR FUTURE MEETINGS. BARB? >>BARBARA ADERHOLD: WOULDN'T WE WANT THEM TO SEE -- SINCE WE ARE ON ECONOMIC DEVELOPMENT, RICK HOMANS FROM CDC OR [INAUDIBLE] FROM ECONOMIC DEVELOPMENT, THIS WOULD PUSH US INTO WHERE WE ARE GOING WITH THE STRATEGIC PLAN. >>JAY VICKERS: SOUNDS LIKE THE COUNTY STRATEGIC PLAN IS SIMPLY ECONOMIC DEVELOPMENT. >>KAY DOUGHTY: I WAS GOING TO FOLLOW UP ON THAT BECAUSE MR. MERRILL MENTIONED IT INVOLVED NOT ONLY THOSE TWO GENTLEMEN, BUT THE CITIES AND THE PLANNING COMMISSION AND OTHERS, SO WE MIGHT WANT TO EXTEND IT OVER SEVERAL MONTHS AND GET THE PERSPECTIVES OF THOSE ENTITIES AS WELL. >>JAY VICKERS: DEBORAH? >>DEBORAH COPE: KIND OF THE SAME IDEA. I WAS GOING TO SAY NOT NECESSARILY WILLY-NILLY, WHEN WE DID -- ORIGINALLY WHEN WE WERE TASKED IN 2010 TO LOOK AT THOSE FIVE DEPARTMENTS AND MAKE BUDGET RECOMMENDATIONS, WHAT WE DID WAS WE SAID, OKAY, THOSE ARE THE FIVE DEPARTMENTS, AND WE STARTED SCHEDULING THEM TO COME IN, YOU KNOW, EVERY MONTH, THOSE 109

DEPARTMENTS, TO GIVE US THE OVERVIEW. SO I THINK WHAT BARBARA JUST SAID, THE SAME THING, ANYTHING WE THINK IS GOING TO BE HELPFUL FOR THE THINGS WE'VE BEEN TASKED TO DO WOULD BE HELPFUL, MAKING SURE WE GET THOSE PEOPLE AT LEAST IN HERE. >> I AGREE WITH KAY TOO. I THINK THAT WOULD BE A GREAT IDEA TO START FORWARDING SOME OF OUR QUESTIONS. A MUCH MORE TAILORED PRESENTATION. SOME OF THE THINGS THEY ARE TALKING ABOUT, I AM SORRY, I DON'T CARE. I DON'T CARE ABOUT THE PARKING AND ALL THIS OTHER STUFF. I WOULD RATHER IT BE TAILOR TODAY WHAT WE ARE CONCERNED AS CITIZENS ABOUT. HOW DO THEY KNOW IF WE ARE NOT PROVIDING THEM WITH THIS IS THE DIRECTION WE WITH A LIKE TO GO. >>JAY VICKERS: LET ME ASK A DUMB QUESTION, WHICH IS SINCE OUR NEXT MEETING IS WITH THE COUNTY COMMISSION, WE DON'T KNOW IF THEY ARE OR ARE NOT GOING TO WANT US -- WE UNDERSTAND WHAT MR. MERRILL WANTS, BUT WE DON'T KNOW WHAT THEY WANT NECESSARILY. >>JAY VICKERS: IT'S A GOOD POINT, BUT I THINK OUR MARCHING ORDERS ARE PRETTY CLEAR FROM MR. MERRILL, AND I CERTAINLY HAVE NO PROBLEM, YOU KNOW. IF THEY ADD SOMETHING TO OUR PLATE, I AM LOOKING AT THAT AS WE'D HAVE TO TAKE SOMETHING OFF WHAT MR. MERRILL HAS ALREADY ASSIGNED US TO DO. THIS IS NOT GOING TO BE AN AND SITUATION. >>DEBORAH COPE: HE WILL BE THERE, MR. MERRILL. >>JAY VICKERS: I THINK WE WOULD STILL FOLLOW THE SAME STRUCTURE. 110

WHATEVER THE BOCC WOULD ASK US TO LOOK INTO, WE WOULD PROBABLY FOLLOW A SIMILAR SUBCOMMITTEE STRUCTURE. >>SPENCER KASS: OKAY. >>KAY DOUGHTY: BUT WE ARE GOING TO BRING UP THESE ISSUES. >>JAY VICKERS: YES, MA'AM. >>DEBORAH COPE: I JUST HAVE A QUESTION. I MIGHT HAVE BROUGHT IT UP LAST MEETING. IN THE BACK OF OUR PACKETS -- MAYBE I GOT AN ANSWER TO THIS. I DON'T REMEMBER. IN THE BACK OF THESE PACKETS, WE HAD A CALENDAR FOR EVERY SINGLE MEETING, AND WE HAD WHO PRESENTED. AND THEN FOR EVERY MEETING IT WAS PLANNED OUT FOR THE WHOLE ENTIRE YEAR THAT WE KNEW OF FOR THE SPEAKERS AND WE WOULD FILL IN AS WE WENT ALONG. IS THAT SOMETHING WE STOPPED DOING? CAN WE CONTINUE GOING BACK TO THAT? WE HAD THE ONE THAT WAS LIKE -- IT WAS ALL SQUARES, IT WENT DOWN, LISTED EVERY MEETING AND PRESENTER WE HAD, AND ANY ONES WE KNEW WERE COMING UP SO WE COULD GO QUICKLY AND SAY, WAIT, WHAT'S COMING UP IN MAY? >>JAY VICKERS: I'VE ASKED BETH NOT TO WORRY ABOUT THAT BECAUSE WE DON'T KNOW WHAT IS COMING UP. IT WOULD BE BLANK IF IT WAS IN THERE NOW. >>DEBORAH COPE: AS WE DO IT, START FLESHING OUT. NOT ONLY THAT, THE QUESTION, WHEN WAS THE GUY HERE FROM SUCH-AND-SUCH? BOOM, HE WAS HERE IN APRIL. BACKWARDS TOO. >>KAY DOUGHTY: I LOOKED TO SEE WHEN THE TECO ONE WAS HERE. 111

>>DEBORAH COPE: SO DID I. >>JAY VICKERS: ABSOLUTELY. >>CRISTAN FADAL: ARE WE DONE? THE ONLY THING I WAS GOING TO SAY IS I KNOW WE TALKED ABOUT HAVING FROM ECONOMIC DEVELOPMENT STANDPOINT AND THOSE SPECIFIC AREAS, BUT I WOULD LIKE TO SAY, YOU KNOW, SOME MAJOR INITIATIVES THAT ARE BEING DONE -- I DON'T KNOW IF IT'S LIKE THE ERP INITIATIVE. OBVIOUSLY, THIS IS ONLY MY SECOND MEETING, BUT WHEN WAS THE LAST TIME WE HEARD WHERE THAT IS? >>DEBORAH COPE: I SIT ON THAT COMMITTEE. I AM THE ERP LIAISON OR WHATEVER. AND RIGHT NOW, IT'S PRETTY MUCH GOING RIGHT AS PLANNED, SO THERE WILL BE ANOTHER MEETING COMING UP THAT I WILL BE ATTENDING, AND I'LL GET MORE OF AN UPDATE NEXT TIME. NO MAJOR ISSUES OR ANYTHING RIGHT NOW. >>JAY VICKERS: EXCELLENT POINT. I THINK, CRISTAN, THAT'S AN EXCELLENT POINT. WE ARE GOING TO HAVE AREAS OF INTEREST. WE DON'T HAVE TO HAVE ALL OUR QUESTIONS AHEAD OF TIME. WE CAN JUST HAVE AN INTEREST. YOU DON'T KNOW WHAT YOU DON'T KNOW. THERE'S A LOT OF PARTS OF THE COUNTY WE DON'T HAVE A CLUE. IT'S NOT JUST WE HAVE CONCERNS, WE ARE GOING TO GET THEM THERE TO ASK OUR CONCERNS. THAT'S PART OF IT. PART OF IT IS ALSO GETTING EXPOSED TO OTHER AREAS. WE DON'T KNOW THE QUESTIONS UNTIL WE HEAR THEM TALK. >>KAY DOUGHTY: I UNDERSTAND YOUR NEED FOR -- OR DESIRE, MAYBE, LET ME PUT IT THAT WAY -- TO BE MORE 112

STRATEGIC ABOUT IT, BUT I THINK THAT JUST AS CRISTAN ENTERTAINED THE ERP, THAT I THINK PERHAPS IN OUR DISCUSSION AT THE END OF EVERY MEETING THAT PEOPLE MIGHT SUGGEST BECAUSE OF SOMETHING THEY'VE HEARD OR READ, WE MIGHT WANT TO DO THAT. HAVING SERVED ON THIS COMMITTEE FOR A VERY LONG TIME, I'VE LEARNED A LOT ABOUT THE COMMITTEE AND OPERATIONS JUST BY THE PRESENTATIONS, AND I WOULD HATE FOR US TO BECOME SO FOCUSED THAT I AND OTHERS JUST DON'T GET THAT OPPORTUNITY. IT FRUSTRATED ME WHEN WE SPENT THE WHOLE MEETING ON IT, BUT I STILL LIKE IT. >>JAY VICKERS: SO I DON'T THINK IT'S FEASIBLE FOR US TO PUT THE NEXT 12 MONTHS' WORTH OF SPEAKERS TOGETHER AT THIS MEETING, I DON'T THINK SO, BUT WE CAN CERTAINLY START WITH ECONOMIC DEVELOPMENT NEXT. >>KAY DOUGHTY: I THINK THAT BARBARA'S DISCUSSION WAS YET. >>SPENCER KASS: [OFF MICROPHONE] -- OUR FRIENDS FROM THE CITY, WHOEVER WANTS TO COME DOWN. >>JAY VICKERS: PART OF THAT TEAM. WE CAN PUT THOSE REQUESTS OUT, BUT THEY DON'T ALWAYS GET FILLED. >>SPENCER KASS: BOB McDONOUGH SHOULD HAVE NO PROBLEM. THREE BLOCKS DOWN THE STREET. >>JAY VICKERS: ANYTHING ELSE? THE ERP QUESTION -- AND YOU KNOW, BECAUSE I'M ALSO, CRISTAN, VERY INTERESTED IN THAT. AND DEBORAH, WE HAVE BEEN GETTING UPDATES. AT SOME POINT, IT WOULD BE -- I MEAN, I CERTAINLY WOULD BE INTERESTED IN SOMEONE COMING THAT'S ACTUALLY ON THE TEAM, WHETHER IT'S ERIC OR SOMEBODY ELSE, 113

COMING ON AND JUST TELL US WHAT'S GOING ON, AND GIVE US THE DOG-AND-PONY SHOW. >>DEBORAH COPE: HE HASN'T BEEN HERE FOR A COUPLE OF MONTHS. MAYBE IT'S TIME TO GET HIM TO COME BACK IN. >>JAY VICKERS: THAT'S THE POINT OF THIS IS NOT TAKE THE ENTIRE MEETING BUT GIVE US AN OVERVIEW. I WOULD LOVE TO SEE THE FULL PRESENTATION THAT THEY ARE GIVING TO ALL THE STAKEHOLDERS ABOUT HOW THAT -- WHAT THE ERP IS GOING TO DO FOR THEM AND THE FEATURES INVOLVED AND TIME FRAMES AND PHASES AND SO FORTH. >>DEBORAH COPE: I THINK THEY ARE PAST ALL THAT NOW. NOW THEY ARE IN IMPLEMENTATION. THEY DID THE DOG AND PONY. >> FOR ME IT WAS MORE UNDERSTANDING WHAT ARE THOSE KEY AREAS, BECAUSE I KNOW IN EVERY SINGLE IMPLEMENTATION YOU HAVE, THERE ARE THINGS THAT KEEP THOSE MANAGERS UP AT NIGHT. I AM CURIOUS TO KNOW WHAT THAT LIST IS AND ARE THEY RUNNING INTO THOSE, AND HOW ARE THEY OVERCOMING THEM? ULTIMATELY, IS THAT GOING TO ISSUE LIKE A CHANGE REQUEST PERSPECTIVE, YOU KNOW, THOSE THINGS THAT COULD HAVE BUDGETARY IMPACTS? >>DEBORAH COPE: AND WE HAVE A CHANGE MANAGEMENT PERSON. IT'S A BIG PROJECT. IT'S THE COUNTY AND IT'S THE CITY OF TAMPA AND IT'S CIVIL SERVICE. SO IT'S A HUGE IMPLEMENTATION ACROSS DIFFERENT JURISDICTIONS, SO THERE'S ACTUALLY PEOPLE THAT ARE RESPONSIBLE FOR ALL THAT. AND THERE'S ALSO A GOVERNING COMMITTEE THAT KIND OF -- 114

FROM ALL THOSE DIFFERENT JURISDICTIONS THAT OVERSEES THE PROJECT, YOU KNOW, AND THEY GET STATUS REPORTS AS TO WHAT'S GOING ON. THEY GET MAJOR DECISIONS THAT HAVE TO BE MADE, THOSE KINDS OF THINGS. THEN THERE'S A LEVEL BELOW THAT, WHICH IS THE PROJECT MANAGEMENT TYPE LEVEL, AND THEY HAVE THEIR MEETINGS ALSO. SO THOSE THINGS ARE ADDRESSED SO THEY DON'T GET LIKE, YOU KNOW, STUCK ON THE WAYSIDE OR WHATEVER. >>JAY VICKERS: IS THERE SOMEONE, DEBORAH, YOU COULD RECOMMEND THAT WOULD BE A GOOD PERSON TO COME BEFORE AND GIVE US A HIGH-LEVEL PROJECT UPDATE? >>DEBORAH COPE: I WILL TALK TO ERIC. EITHER IT WOULD BE ERIC OR MAYBE HE CAN SUGGEST MAYBE THE PROJECT MANAGER FROM THE CITY. I'LL SEE WHAT HE RECOMMENDS. >>SPENCER KASS: ALSO SIMULTANEOUS WITH THAT, LET'S REMEMBER THE COUNTY IS ALSO IMPLEMENTING A SEPARATE [INAUDIBLE] SYSTEM. AS LONG AS YOU ARE DOING AN UPDATE ON ONE -- >>DEBORAH COPE: IT WOULD INCLUDE ALL OF THAT. IT'S THE SAME PROJECT TEAM. >>JAY VICKERS: SO THAT WOULD BE THE ERP AND THE -- WHAT WAS THE NAME OF THE OTHER SYSTEM? ACELLA? OKAY. THANK YOU. >>KAY DOUGHTY: JAY, CRISTAN JUST SAID SOMETHING THAT I THINK I WANT TO REMEMBER AND PERHAPS ALL OF US, IN CASE I DON'T ASK THE QUESTION. 115

WHAT KEEPS YOU UP AT NIGHT? I THINK THAT WHEN WE HEAR THE BUSINESS PLAN FROM THE ORGANIZATIONS, WE OUGHT TO ASK THEM WHICH ITEM ON THIS IS THE ONE THAT KEEPS YOU UP AT NIGHT. I MEAN, BECAUSE WE'VE STARTED USING THAT WITHIN MY ORGANIZATION TOO. >>JAY VICKERS: IT'S A GREAT VISUAL. WE'VE ALL BEEN KEPT UP AT NIGHT OVER SOMETHING. THAT'S RIGHT. SO YOU KNOW EXACTLY WHAT THE CLOCK LOOKS LIKE AT 2:07 A.M. WE ALL KNOW THAT. [LAUGHTER] ANY OTHERS? THAT'S TWO. CERTAINLY THAT'S A GOOD START. I DON'T KNOW THAT WE HAVE TO PUT ANYTHING ELSE ON THIS LIST, BUT AT THE ENDING OF THE JUNE MEETING, WE WILL WANT TO BE ABLE TO PUT AT LEAST ONE MORE ON THE LIST SO THAT WAY WE CAN KEEP MOVING FORWARD. >>KAY DOUGHTY: I THINK WE WILL KNOW THE DIRECTION WE ARE GOING AFTER -- AT OUR JUNE MEETING. SO THAT WILL BE HELPFUL. >>JAY VICKERS: ABSOLUTELY. OKAY. >> MOVE TO ADJOURN. >>JAY VICKERS: HOLD TIGHT. HOLD TIGHT. IN A HURRY. ALWAYS IN A HURRY. OKAY. SO THAT'S IT. 116

ANY OTHER DISCUSSION ON THE AGENDA? SO WHAT WE'LL DO IS ALLOW THE FIRST 45 MINUTES TO BE THE PRESENTATION FROM THE DEPARTMENT, EDC, THE ERP, ACELLA IMPLEMENTATION, AND THE REMAINDER OF THE MEETING WILL BE DIVIDED FOR -- WILL BE SET ASIDE FOR THE SUBCOMMITTEE TIME TO REPORT BACK ON THE PROGRESS OF EACH OF THE SUBCOMMITTEES. >>KAY DOUGHTY: ARE YOU TALKING ABOUT HAVING BOTH OF THOSE AT JUNE? >>JAY VICKERS: NO, NOT THE -- JUST THE EDC AND ERP. >>KAY DOUGHTY: DO WE WANT TO COME UP WITH SOME QUESTIONS TO GIVE TO THOSE GENTLEMEN? >>JAY VICKERS: ABSOLUTELY, IF WE WANT TO FOR THE EDC QUESTIONS. ANY QUESTIONS YOU WANT, ANYTHING SPECIFIC YOU WANT -- YOU WOULD LIKE FOR THEM TO COVER, CERTAINLY SEND THOSE AHEAD OF TIME. >>BARBARA ADERHOLD: ONE OF THE ONES I WOULD REALLY LIKE TO KNOW IS WHAT DOES EACH DO? WHAT IS THE DIFFERENCE? I GET RATHER CONFUSED. ECONOMIC DEVELOPMENT AND THE EDC. AND WHAT EACH DOES. >>JAY VICKERS: YEAH, THAT'S A -- THEY WILL BE ABLE TO ANSWER THAT QUESTION. >>KAY DOUGHTY: AND ANOTHER QUESTION WOULD BE, GIVEN THE STRATEGIC PLAN, WHAT'S THEIR ROLE? >>JAY VICKERS: THAT WILL BE INTERESTING TO HEAR, YEAH, VERY INTERESTING. OKAY. ANY OTHER? >>DEBORAH COPE: TRYING TO GET SOME VERIFICATION. 117

SO WE'VE HAD THE ECONOMIC PROSPERITY STAKEHOLDER COMMITTEE -- >> THAT WAS DIFFERENT. >>DEBORAH COPE: IT IS DIFFERENT. I AM TRYING TO CLARIFY SO WE KNOW WHO WE ARE TALKING ABOUT. WE ARE TALKING ABOUT GETTING THE NEW ECONOMIC DEVELOPMENT DEPARTMENT DIRECTOR, RICK BARTON, AND THEN WHO ELSE? >> RICK HOLMANS IS WITH EDC. >>JAY VICKERS: THE PRIMARY INTEREST IS IT'S MR. MERRILL'S IMPLEMENTATION OF WHAT THE BOARD'S STRATEGIC PLAN IS, SO IT'S STAFF IS WHAT WE REALLY WANT. >>DEBORAH COPE: [OFF MICROPHONE] >>SPENCER KASS: AND INVITE BOB McDONOUGH ALSO FROM THE CITY. >>BARBARA ADERHOLD: A LOT OF THE THINGS FROM ECONOMIC PROSPERITY IS IN THE STRATEGIC PLAN, SO THAT'S WHERE SOME CROSSOVER IS. BUT ECONOMIC DEVELOPMENT IS A KEY PART OF THE STRATEGIC PLAN. >>JAY VICKERS: I THINK A PERFECTLY GOOD INITIAL QUESTION IS WHY ARE THERE SO MANY OF YOU, AND WHY ARE THEY ALL BROKEN DOWN INTO LITTLE DEPARTMENTS ALL OVER THE PLACE? THAT WOULD BE A GREAT OPENING QUESTION. YES, IF WE CAN'T KEEP TRACK, THEN I'M NOT SURE HOW WE CAN TRACK WHAT GETS DONE. >>KAY DOUGHTY: IT'S AN EASY WAY TO SAY IT WAS HIS RESPONSIBILITY. >>JAY VICKERS: THAT IS CORRECT. WE ALL KNOW THAT. 118

ANYTHING ELSE? ANY OTHER INPUT ON THAT? OKAY. >> [OFF MICROPHONE] >>JAY VICKERS: OKAY. THAT'S NOTED. NEXT UP, ANY OTHER BUSINESS? WE DISCUSSED IT A LITTLE BIT EARLIER, BUT IS THERE ANY OTHER BUSINESS ANYONE WOULD LIKE TO BRING UP? NO? NO PUBLIC COMMENT. OH, I'M SORRY. YES, MA'AM? >>DEBORAH COPE: I JUST HAVE ONE -- YOU JUST REMINDED ME OF IT. USUALLY WE HAVE A SPOT ON THE AGENDA FOR SUBCOMMITTEE REPORTS, AND WE DON'T HAVE ONE. ARE WE GOING TO PUT THAT BACK IN OR JUST LEAVE IT? UNDER OTHER BUSINESS OR WHATEVER? >>JAY VICKERS: TALKING ABOUT NOT THE NEW SUBCOMMITTEES BUT THE OLD -- >>DEBORAH COPE: THE OLD ONES WE ARE ALL LIAISONS TO, THE ERP, THE WHATEVER. >>JAY VICKERS: THANK YOU, DEBORAH. THAT'S A GOOD POINT. WE DO NEED TO HAVE ONE AGENDA LINE FOR THE LIAISON UPDATES. THANK YOU FOR THAT. >>KAY DOUGHTY: WE PROBABLY NEED TO GET FROM MR. MERRILL IF THERE ARE OTHERS THAT HE WANTS US -- BECAUSE WE HAVE A LOT OF NEW MEMBERS WHO MAY WANT TO PARTICIPATE IN SOME OF THEM. 119

>>JAY VICKERS: THE LIAISON ROLE? I THINK WE HAVE THAT LIST, AND WE WILL CIRCULATE THAT AGAIN SO EVERYONE CAN SEE THE VACANCIES. >> [OFF MICROPHONE] >>JAY VICKERS: WHAT THIS IS TRADITIONALLY, THE CAC HAS HAD INDIVIDUALS ACT AS LIAISONS FOR DIFFERENT BOARDS AND COMMISSIONS, WHERE THEY WILL ATTEND MEETINGS AND THEN REPORT BACK TO THE CAC. ALL RIGHT? YOU LOOK AS ANXIOUS AS A MAN CAN LOOK, SPENCER. >>SPENCER KASS: ALL RIGHT. MOVE TO ADJOURN. >> SECOND. >>JAY VICKERS: ALL RIGHT. THANK YOU ALL VERY MUCH.

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