You Are Also Required to Undertake Any Other Duties Within Your Capabilities That May Be

Job Title: Support Worker Reports to: Service Manager/Deputy Service Manager/Senior Support Worker

Overall Purpose: To support vulnerable adults with different needs in a person centred and dignified way to help them get what they need and want from the service to make their day enjoyable and meaningful

Responsibilities & Outcomes Skills & Experience Behaviours

Key Responsibilities: Essential  Being helpful, co-operative and positive in  To give practical support to  The ability to show initiative and take responsibility for everything we do clients, encouraging actions  Treating people how we would like to be involvement and  The ability to work flexibly and co-operatively as part treated independence and providing a of a team with the willingness to assist others  Communicating clearly, listening to others high quality service through 1-  Excellent inter-personal and communication skills with and giving and receiving feedback 1 work, group activities and the ability to listen and understand the views of others constructively outreach. and build effective relationships  Taking personal responsibility for what  To help plan, deliver and lead  Ability to write clearly and maintain records including you do and the impact activities that meet the needs support plans  Being person centred and challenging of clients  Personal resilience and the ability to manage a degree others who aren’t  To share ideas and concerns of stress associated with the nature of the role and the  Being honest and doing what we say about issues, good practice service we’re going to do and new opportunities for the  Previous experience or an understanding of support good of the team and the work. service  To understand and apply all Desirable relevant policies, procedures  An understanding of the needs of vulnerable adults and processes for the safety with complex needs and the motivation to provide and well being of clients and support that makes a difference staff.  To administer medication  Experience of supporting or working with vulnerable when required safely and adults in a paid or unpaid capacity. correctly  The ability to amend and update computerised  To provide intimate personal records. care to clients in a careful, consideration and respectful way at all times Qualifications: Key Outcomes:  Relevant NVQ/QCF qualification or the ability and  To ensure safe, appropriate willingness to study for one and needs-led services are provided Other  To contribute towards service improvement and sharing Driving Licence preferable good practice through regular feedback Mobile working some  To ensure support plans and records are up-to-date,  On call as required complete and accurate,  This post is exempt under the Rehabilitation of involving clients, families and Offenders Act 1974 (as amended). Due to the nature carers of the role and tasks, you will be expected to  To take responsibility for undertake an Enhanced Disclosure & Barring check learning and applying learning as part of the recruitment process to improve services  Commitment to equality & diversity  To respect the dignity and  Commitment to own and others health and safety confidentiality of clients and  Commitment to personal learning and development their families/carers. You are also required to undertake any other duties within your capabilities that may be reasonably required