Q1: Why Should I Buy My Material Handling Products from Equipco?
Total Page：16
File Type：pdf, Size：1020Kb
GENERAL QUESTIONS:
Q1: WHY SHOULD I BUY MY MATERIAL HANDLING PRODUCTS FROM EQUIPCO? A1: EQUIPCO has been in the material handling business since 1944. We have the distinction of being the 1st Hyster dealer in the US. In order to stay in business for 60 years we had to provide quality products and outstanding customer service. Our staff has expertise that can not be beat. Please come to visit our facilities at any time. We want you to see in person why Equipco is the "Premier Material Handling Dealer" in the tri state area.. Call today (800) 245-6484 and schedule a visit. You will be impressed by our people and capabilities.
Q2: WHAT ARE YOUR WARRANTIES FOR YOUR VARIOUS PRODUCT LINES? A2: Call (412) 221-2800 Ext 3327 and speak with Mark Staso about the warranty for the product that you are using.
Q3: DOES EQUIPCO HANDLE ANYTHING OTHER THAN FORKLIFTS? A3: Our product line is quite extensive. We handle all types of material handling and waste management products. Click this link to view our quality products (1)http://www.equipco.com//products.htm.
Q4: DOES EQUIPCO PROVIDE FLEET MANAGEMENT PROGRAMS? A4: Yes. Equipco has done extensive work with Fleet Management. Please follow this link to our Fleet Management Services page (2)http://www.equipco.com/services.htm or call us at (800) 245-6484 Ext 3343 to request more information
Q5: CAN EQUIPCO PROVIDE PARTS AND SERVICE FOR ALL TYPES OF MATERIAL HANDLING PRODUCTS? A5: Yes, call us for all your material handling needs. (800) 245-6484
Q6: WHAT IS EQUIPCO'S MAILING ADDRESS: A6: PO Box 338 – Bridgeville, PA 15017
Q7: WHAT IS EQUIPCO'S PHYSICAL ADDRESS? A7: 1889 Mayview Road – Bridgeville, PA 15017
Q8: WHAT IS EQUIPCO'S SIC CODE? A8: 5084
ACCOUNTING QUESTIONS:
Q1: HOW DO I REQUEST a W9 (Tax Payer Identification# and Certificaton form)FROM EQUIPCO? A1: Click here (3) http://www.equipco.com/documents/Docinquiry.htm Select the check box for W9 Tax Payer ID # Form - Please be sure to include Company Name, Contact, Fax and Phone Number. You may also call (412) 221-2800 Ext 3319 to request the form..
Q2: HOW DO I ACQUIRE A COMPLETED SALES TAX EXEMPTION FORM FOR EQUIPCO? A2: Please call (412) 221-2800 Ext 3303 to request a completed Tax Exemption form or click here to email a request (4) http://www.equipco.com/documents/Docinquiry.htm – Select check box for Completed Sales Tax Exemption form. Please be sure to include Company Name, Contact, Fax and Phone Number. You may also call (412) 221-2800 Ext 3319 to request the form.. Q3: HOW DO I ACQUIRE A BLANK SALES TAX EXEMPTION FORM FROM EQUIPCO? A3: Click here to print or download a copy of a (5)"Blank Sales Tax Exemption Form" http://www.equipco.com/documents/PAExemptCert.pdf or call (412) 221-2800 Ext 3319
Q4: CAN I GET A TAX REFUND IF I HAVE A TAX EXEMPT CERTIFICATE OR A DIRECT PAY PERMIT? A4: Yes, we will need a current tax exemption certificate which you can fax to (412) 257-3109. Please provide the details of the transaction you want credited. Include Equipco Invoice Number, Date of invoice, your name and company name.
Q5: HOW DO I SUBMIT AN APPLICATION FOR CREDIT TO PURCHASE FROM EQUIPCO? A5: Click here (6) http://www.equipco.com/documents/EqCreditAp.htm to email or fax this form. Fax to (412) 257-3109. You may also call to request this form: (412) 221-2800 Ext 3325,
Q6: HOW DO I ACQUIRE CREDIT INFORMATION FROM EQUIPCO IN ORDER TO SELL TO EQUIPCO? A6: Please call (412) 221-2800 Ext 3319 to get Equipco Credit References.
Q7: WHO DO I CONTACT TO REQUEST A CREDIT REFERENCE FOR ONE OF EQUIPCO'S CUSTOMERS? A7: Please call (412) 221-2800 Ext 3303 to a request Credit Reference for one of our customers .
Q8: WHAT IS EQUIPCO'S REMIT TO ADDRESS, AND HOW DO I MAKE OUT MY CHECK? A8: Make checks payable to: Equipco Please remit all payments to the following address Equipco PO Box 31002 Hartford, CT 06150-1002
Q9: WHAT HAPPENS IF I SEND MY CHECK DIRECTLY TO EQUIPCO IN BRIDGEVILLE, PA.? A9: Your check will be forwarded to our lockbox with a deposit delay of 2 to 3 days.
Q10: CAN I GET A REFUND FOR A CREDIT MEMO? A10: Yes, the credit memo will be applied to any open invoices and the balance will be refunded to you. We will need a request for refund on your company letterhead. Please list the amount of the return, your Equipco account number , and the address where you want the check to be mailed. You may either fax or email this request for faster service. Call (412) 221-2800 Ext 3303 to make your request or Fax the above information to : (412) 257-3109.
Q11: WHO DO I CONTACT TO REQUEST A COPY OF AN INVOICE, CREDIT MEMO, OR STATEMENT? A11: Click here (7) http://www.equipco.com/documents/Docinquiry.htm – Select check box for Invoice/Credit or Statement. Please be sure to include Company Name, Contact, Fax and Phone Number. You may also call (412) 221-2800 Ext 3319 to request the form..
Q12: WHAT CREDIT CARDS DO YOU ACCEPT FOR PAYMENT OF INVOICES? A12: American Express – Discovery – Master Card – and VISA. Q13: WHO DO I CONTACT TO PAY INVOICES VIA CREDIT CARDS? WHAT INFORMATION DO I NEED TO USE A CREDIT CARD FOR PAYMENT? A13: Please call (412) 221-2800 Ext 3303. You need to supply your Account number with Equipco, the Invoice Number/s you are paying, credit card type, credit card number, and the card expiration date.
Q14: WHO DO I CONTACT TO CHECK ON THE STATUS OF PAYMENT OF AN INVOICE? A14: Click here to send an email (8)http://www.equipco.com/documents/Docinquiry.htm – Select check box for Check Status of Invoice Payment. Please be sure to include Company Name, Contact, Fax and Phone Number. You may also call (412) 221-2800 Ext 3319 to request the form.. You may also call (412) 221-2800 Ext 3303.
Q15: WHAT IS EQUIPCO'S DUNNS NUMBER? A15: 014999403
PARTS QUESTIONS:
Q1: WHO DO I CALL TO ORDER PARTS: A1: Click here to request parts on line (09) http://www.equipco.com//inquiry-parts.htm, , or call (412) 221-2800 ext 3350.
Q2: HOW CAN I GET MY PARTS ORDER TO SHIP THE SAME DAY IT IS ENTERED? A2: Orders must be entered by 1:00 PM in order to facilitate same day shipping, (when part/s are in stock). Backorders will ship as the parts become available
Q3: CAN I SHIP PARTS USING OUR COMPANY UPS ACCOUNT NUMBER? A3: If items ship from our Bridgeville or Meadville location, Equipco can bill your UPS account. Items shipping direct from our vendors, depend on the the policies of that vendor. Orders that must first ship from a vendor to Equipco and then be picked up at Equipco can not be billed to your UPS account.
Q4: CAN I SHIP PARTS 3RD PARTY BILLING USING A MOTOR FREIGHT COMPANY? A4: We can use 3rd party billing if shipping from our Bridgeville facility. If parts are shipping from our vendors, we can not use 3rd party billing.
Q5: WHY WAS MY PURCHASE ORDER NUMBER NOT LISTED ON THE PARTS' PACKING LIST? A5: In this case, it is likely that we drop shipped it from our vendor. You can call Equipco and we can help you determine the purchase order number for the shipment in question.
Q6: WHY DID I RECEIVE MY PARTS, BUT DID NOT RECEIVE AN INVOICE? A6: Your order was probably drop shipped from one of our vendors. When a vendor ships parts direct to our customer, we have to wait for the invoice from the vendor in order to determine shipping status of parts and freight costs.
Q7: WHY HAVE I RECEIVED AN INVOICE BUT HAVE NOT RECEIVED MY PARTS. A7: Most of the invoices sent out by Equipco have a tracking # on them. You can usually use this tracking # to track shipments on line from the shipper's web site. If no tracking # is listed, click here to email us (10) (Link to Parts Staff form for Gina Dickson) or call us at (800) 245-6484 Ext 3304 and we will provide you with the shippers tracking number. Q8: HOW LONG DOES IT TAKE FOR A UPS GROUND SHIPMENT TO SHIP DIRECT TO ME FROM EQUIPCO'S VENDORS? A8: It should only take 3 to 4 days unless a part is coming from overseas.
Q9: CAN I PLACE MY PARTS ORDER ON LINE? A9: Yes, click on this url: (11) http://www.equipco.com/inquiry-parts.htm or click on parts, then click on "parts order form" located at the bottom of the page. follow the instructions and we will process your order as it is received by us.
Q10: DOES YOUR PARTS DEPARTMENT HAVE A SEPARATE FAX NUMBER? A10: Yes. use this number to send your fax order directly to the parts department: (412) 221-6816.
Q11: WHERE DO I FIND THE SERIAL NUMBER ON MY HYSTER FORKLIFT IF THERE IS NOT A DATA PLATE ON MY TRUCK? A11: When sitting on the truck, you should find the serial number on the right side of the truck, located under the hood.. It will be stampped into the frame. The format for the serial number will be : letter###letter#####letter (example: B187V01575L)
Q12: WHERE DO I FIND THE LOCATION OF A MAST,(UPRIGHT), NUMBER ON A HYSTER FORKLIFT? A12: When sitting on the truck, the mast number can be found on the right hand side of the truck, about half way up the mast.
Q13: HOW DO I KNOW IF A PART IS COVERED BY WARRANTY? A13: See attached link for qualifications.
Q14: HOW DO I RETURN A PART OR FILE FOR A WARRANTY ON A PART? A14: Click here to print or complete a Parts (12)"Return Authorization Form" http://www.equipco.com/documents/ PtsRetAuth.htm. You will be issued a Return Authorization Number. You must include the Return Authorization with the part/s you are shipping back to Equipco. Shipping information will be included with your Return Authorization. You may also call to make this request : (412) 221-2800 Ext 3303.
Q15: Can I request a Parts Proof Of Delivery on line? A15: Click here to print or complete (13) Request for Proof of Delivery Form http://www.equipco.com/documents/ PtsPOD.htm You may also call to make this request : (412) 221-2800 Ext 3303.
Q16: Can I check on a backorder on line? A16: Click here to complete a request for (14) http://www.equipco.com/documents/ BackOrdInq.htm. You may also call to make this request : (412) 221-2800 Ext 3303.
Q17: Can I request Parts Warranty Reimbursement on line? A17: Click here to complete a request for Parts Warranty Reimbursement (15)http://www.equipco.com/documents/ PtsWarrReq.htm RENTAL QUESTIONS:
Q1: DO YOU RENT FORKLIFTS? A1: Yes, we have a large fleet of rental units with capacities beginning at 3,000 lbs and up to whatever capacity is needed for your application. We have cushion and pneumatic tire equipment and accommodate most types of applications, whether it is a warehouse or a rough terrain. We supply Gas, LP, Diesel and Electric units. Click here to request a rental on line(16) http://www.equipco.com//inquiry-rental.htm
Q2: HOW MANY UNITS ARE IN YOUR RENTAL FLEET? A2: We have over 260 units currently in our fleet. We also have attachments and used equipment that is available for rent.
Q3: DO YOU RENT BY THE HOUR? A3: No, our minimum is a one day rental.
Q4: DO YOU DELIVER RENTAL EQUIPMENT? A4: Yes, we can deliver to you destination, whether you have a shipping dock or no dock.
Q5: WHAT BRAND OF FORKLIFTS DO YOU RENT? A5: Hyster and Sellick,
Q6: DO YOU RENT RAIL CAR MOVERS? A6: Yes, we rent Trackmobile rail car movers.
Q7: DO YOU HAVE RENTAL PURCHASE PROGRAMS? A7: Yes, we have several programs customized t fit any need.
Q8: IS MAINTENANCE INCLUDED IN SHORT TERM RENTALS? A8: Yes, most repairs are covered in the rental rate. Exceptions are: tire repair, tire replacement, and operational misuse.
Q9: CAN I TRANSPORT THE RENTAL ON MY OWN TRUCK: A9: Yes, prior to pick up of the rental equipment, an insurance certificate is required to cover liability and name Equipco as the Loss Payee.
Q10: DO THE RENTAL UNITS COME WITH VARIOUS FORK LENGTHS? A10: Yes, we carry several different fork lengths for each class of forklift.
Q11: WHO IS ALLOWED TO OPERATE A RENTAL FORKLIFT? A11 As outlined in the OSHA regulations for Powered Industrial Trucks, 1910:178: Standard 29 CFR, December 1, 1999: It is the Lessee who is responsible to make sure that only trained and certified operators can operate lift trucks.
Q12: DO YOU FINANCE OR LEASE FORKLIFTS? A12: Yes, there are several types of finance & leasing programs available. Call Chery Hower at (412) 221-2800 Ext 3321 for more details.
Q13: ARE THERE LEASING OPTIONS THAT INCLUDE MAINTENANCE? A13: Yes, we offer leases that include Full Maintenance, Periodic Maintenance, or billing for time and material. Call Chery Hower at (412) 221-2800 Ext 3321 for more details SERVICE QUESTIONS:
Q1: WHO DO I CALL TO REQUEST SERVICE WORK? A1: Click here to request service work via an on line form (17) http://www.equipco.com//inquiry- service.htm, or call (412) 221-2800 Ext 3352.
Q2: DO YOU HAVE 7 DAY, 24 HOUR A DAY SERVICE? A2: Yes, premium service is available after our normal working hours. Our normal working hours are 7:30 AM to 5:00 PM, Monday through Friday. You can contact our after hours hotline by calling (412) 221-2800 and following the prompts.
Q3: HOW MANY SERVICE TECHNICIANS DO YOU HAVE IN THE FIELD? A3: We have 40 technicians, who are dispatched via Nextel phones, and have GPS locater systems installed on their service vans. Each van is stocked with common wear items to insure that your repairs can be made quickly and economically.
Q4: IS TRAINING AVAILABLE FOR OUR IN-HOUSE SERVICE TECHNICIANS? A4: Yes, Equipco employs a full time trainer who provides on going training to our staff and our customers' staff. Call (412) 221-2800 Ext 3391 for more information.
Q5: ARE SERVICE MANUALS AVAILABLE FOR MY HYSTER LIFT TRUCK? A5: Yes, you may purchase service manuals for your Hyster lift truck. Call (412) 221-2800 Ext 3350 or request it on line at this link (18) http://www.equipco.com/inquiry-parts.htm
Q6: WHAT TYPE OF HYDRAULIC OIL DO I USE IN MY HYSTER LIFT TRUCK? A6: There are two types of hydraulic oil that are used in Hyster lift trucks. All Hyster models, except the new FORTIS series, use Universal Tractor Fluid. The Hyster FORTIS uses ISOVG46 hydraulic oil.
Q7: WHAT TYPE OF BRAKE FLUID DO I USE IN MY HYSTER LIFT TRUCK? A7: Please check your service manual or owners manual for the correct type of brake fluid to use in your Hyster forklift. If you have any questions contact us at (412) 221-2800 and ask for one of our Parts Representatives.
Q8: CAN I USE AUTOMOTIVE PARTS TO MAINTAIN MY HYSTER FORKLIFT? A8:
TRAINING QUESTIONS:
Q1: CAN WE SEND OUR FORKLIFT OPERATOR TO EQUIPCO TO BE CERTIFIED? A1: OSHA Standard for Powered industrial trucks. - 1910.178 states " 1910.178(l)(6) Certification. The employer shall certify that each operator has been trained and evaluated as required by this paragraph (l). The certification shall include the name of the operator, the date of the training, the date of the evaluation, and the identity of the person(s) performing the training or evaluation" Equipco has two programs that will enable you to certify your own operators. Our programs are: 1) Compliance Process Training. ideal for smaller companies. 2) Train the Trainer – for larger companies with many employees. For more information click here to go to our Training site(19) http://www.equipco.com/training.htm or call Charlie Adams at (412) 221-2800 Ext 3349. Q2: WHAT IS THE DIFFERENCE BETWEEN COMPLIANCE PROCESS TRAINING AND "TRAIN THE TRAINER"? A2: Compliance Process Training allows Equipco to share the training responsibilities with your company. Equipco does the class room training and your compliance trainer does the hands-on certification. For Train the Trainer, Equipco trains an individual from your company to be an In-House Trainer. Your In-House Trainer is provided with a compact disk that contains the Hyster forklift Operator Training program . This program will enable the trainer to conduct the class room training and award the certification to your employees. For more information click here to go to our Training site (20) http://www.equipco.com/training.htm or call Charlie Adams at (412) 221-2800 Ext 3349.
Q3: WE ARE A SMALL COMPANY WITH TWO FORKLIFTS AND 10 OPERATORS. DO WE NEED TO
ATTEND "TRAIN THE TRAINER" TRAINING? A3: No, Equipco has a Compliance process for companies like yours that does not have the need or the resources for a full blown trainer. Here is how this works. All 10 of your operators have to attend a Equipco's 4 hr class room training program. Then one of your attendees will come to a second 5½ hour Compliance Process Class. This person will then be your company's Hands-On Trainer. For more information click here to go to our Training site (21)http://www.equipco.com/training.htm or call Charlie Adams at (412) 221-2800 Ext 3349.
Q4: WHO SHOULD BE OUR TRAINER? A4: A manager, shift leader, supervisor or anyone that is always in the middle of the action. They should be able to operate the forklift and to demonstrate correct forklift operation to the trainees. This person should have the ability to write the procedures that will be used for the trainees' certification Hands-On test.. For more information click here to go to our Training site (22) http://www.equipco.com/training.htm or call Charlie Adams at (412) 221-2800 Ext 3349.
Q5: WHY SHOULD WE OPT FOR "TRAIN THE TRAINER" VS COMPLIANCE TRAINING? A5: Companies that have 30 or more operators;, seasonal new hires; high operator turn-over; multiple locations; or multiple shifts; should invest in the "Train the Trainer" program. For more information click here to go to our Training site (23)http://www.equipco.com/training.htm or call Charlie Adams at (412) 221-2800 Ext 3349.
Q6: DO YOU TRAIN ON SITE? A6: Yes, on site training is available. Call (412) 221-2800 Ext 3349 for more information or click here to email your request. For more information click here to go to our Training site (24)http://www.equipco.com/training.htm or call Charlie Adams at (412) 221-2800 Ext 3349.