South County Housing/Property Management

SOUTH COUNTY HOUSING/PROPERTY MANAGEMENT JOB DESCRIPTION DIRECTOR OF PROPERTY MANAGEMENT

FLSA Status: EXEMPT Department: PROPERTY MGMT.

Reports To: PRESIDENT/CEO ______SUMMARY South County Housing/ Property Management is a non-profit corporation dedicated to building community through the provision of housing opportunities, economic development, and related support services that will enhance the lives of low to moderate income households.

The Director of Property Management is responsible for overseeing the management of all multi-family properties, commercial properties, and Home Owner Associations, and ensures that the properties are properly managed and maintained consistent with the financial, physical and social goals, standards and requirements of SCH and its funders.

ESSENTIAL JOB DUTIES include the following. Other duties may be assigned.

COMPANY POLICY, PROFESSIONAL CONDUCT AND CORE VALUES A. The Director of Property Management will adhere to company policy when making decisions, and performing all duties. B. The Director of Property Management will conduct him/her self in a professional manner at all times including (but not limited to) the areas of personal appearance and communication (both written and verbal). C. All employees will practice and respect our Core Values. Core values are enduring principles that do not change over time. They guide our actions and decision making every day:  Provide quality customer service  Maintain the highest standards of integrity  Foster the well-being of employees, recognizing their contributions and treating them with respect  Promote teamwork, trust and communication throughout the Agency.

ADMINISTRATION A. Develop and maintain property management policies, procedures and performance standards for all developments which are embodied in management plans. B. Develop long term planning strategy for asset management of properties and capital improvement plans. C. Develop and implement tool to monitor resident satisfaction. D. Oversee operations of projects, including: occupancy levels, budgetary status and control, tenant selection criteria, collection policies, lease enforcement, adherence to maintenance plans and procedures, and tenant waiting list management. E. Hire, fire, supervise, train, evaluate, coach, counsel and coordinate the program staff. F. Develop Property Management division’s yearly budget and monitor/approve purchases to stay within guidelines. G. Confirm that lease-up, marketing and outreach, and maintenance of waiting lists is consistent with fair housing marketing plans; ensure compliance with tenant income and rent restrictions imposed by regulatory agreements. H. Develop summaries of loan, grant, subsidy or equity terms and requirement; determine which are the prevailing requirements and conditions and which must be complied with above others; ensure that these requirements and conditions are understood and complied with. I. Develop regulatory, statutory and reporting compliance schedules for each development. J. Oversee each development’s operating and replacement reserves, and request the use of such reserves, when necessary. K. Prepare reports for Board of Directors, Regulatory agencies, Funders and the Executive Director. L. Develop and implement risk management criteria that includes adequate insurance for all properties, and safety standards for employees and residents. M. Oversee mediation of tenant conflict. N. Oversee tenant evictions. O. Participate, in collaboration with HANDS dept., the setting and implementation of goals and plans for services and education to tenants, being an advocate of Neighborhood and community involvement of our residents. P. Research and oversee application for support grants. Q. Ensure quality, cost-effective maintenance program for properties. R. Participate in researching and identifying properties that SCH may find beneficial to manage. Conduct feasibility analyses on such projects. Participate in negotiations with owners of such properties. S. Serve on the Leadership Team of the organization. T. Attend monthly board of director meetings, with appropriate written reports as needed. Meet with Property Management committee on a regular basis. U. Perform related duties as assigned by the Executive Director.

SUPERVISION RECEIVED AND EXERCISED: The Director of Property Management receives supervision from the CEO and provides supervision to approximately 30-55 employees.

QUALIFICATIONS: A. Sufficient education, training, and/or work experience to demonstrate possession of the following knowledge, skills, and abilities which would typically be acquired through: 1. Possession of a Bachelor Degree with major in business, real estate or related field, or its equivalency, and a minimum of 10 years increasingly responsible experience in property management.

2. Five years experience in a supervisory position; strong management, administrative, and financial management skills. B. Knowledge of: 1. Thorough knowledge and understanding of federal/state/and local law as it applies to tenants and landlords. 2. Strong technical knowledge of government housing programs and regulatory requirements; ability to read and understand legal, loan and regulatory agreement documents. 3. Demonstrated knowledge of public and private housing programs, including HUD’s HOME, Section 8, low-income housing tax credits, Farmer’s Home, and Affordable Housing Program (AHP).

C. Ability to: 1. Hire, fire, evaluate, coach, train and motivate employees. 2. Perform preparation and analysis of property operating budgets, budget variance reports occupancy reports, income and expense statements and financial statements. 3. Communicate well, both verbally and in writing. 4. Read and interpret loan documents and regulatory agreements, strong analytical and math skills, and good working knowledge of computers. 5. Perform high level financial, management and planning tasks. 6. Resolve conflict in a diplomatic manner. 7. Develop and maintain effective working relationships. 8. Work as part of a management team. 9. Bi-Lingual: English/Spanish preferred

D. Possession of Certificates, Licenses, Registrations: 1. Possess valid California Class C driver’s license, working automobile and current automobile registration and insurance. 2. Possession of Real Estate Broker’s License preferred.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Mobility 2. Speaking/Hearing 3. Seeing 4. Sitting 5. Use of fingers/Manual dexterity 6. Lifting up to 10 lbs.

WORK ENVIRONMENT: 1. Indoors: office conditions, 75% of the time Outdoors: varying conditions, 25% of the time 2. Noise Level: Conducive to office setting 3. Lighting: conducive to office setting 4. Flooring: low level carpeting 5. Ventilation: provided by central air conditioning 6. Dust: normal, indoor levels

Date Revised: April 2008