To: AOLT From: Ambulatory Education & Systems Team Re: CCC Scheduling Enhancements: Identifying No Shows
Effective today, there are two new CCC Scheduling System tools that are available to help manage “No Show” appointments. We will be issuing a broadcast announcement to all scheduling users in the next few days. Please consider how you would like your practice to use these tools.
1- Identifying No Show Appointments for an Individual Patient
At the “make appointment” prompt a new option is available that will allow users (in the course of scheduling) to view the patients history of “No Show” appointments for a specific clinic (or clinics) and within a specified date range. The system will display the scheduling identity, date of service, type of visit and clinic name for which the patient did not show. Please note: A patient is considered a “no show” in visit ticket entry when the visit is dispositioned in Visit Ticket Entry as “N” (not kept) at the “Kept” prompt.
1101690 XZMCT,THIRTEEN 01/23/1937 F 71 000000000 200 MAIN STREET APT 5 BOSTON,MA 02215 GOMEZ MORTICA ADAM ADDAMS PATIENT PHONE # 617 555 1111 INS PLAN: TUFTS HMO REFERRAL PCP PCP: ZPCP INS#: 13245678900 PCP PHONE: 617-667-9600 Secondary ins: MEDICAID 2ND TO OTHR INS 1234567892 * Medicare D Blue MedicareRx - Option 1 NEXT EVALUATION DATE: 02/20/2008 PATIENT SPEAKS SPANISH. ______
APPOINTMENTS OPTION: MAKE APPOINTMENT // no SHOW DISPLAY CLINIC: zsp (enter the clinic to view) 1. ZSPECIALTY OK? Y // CLINIC: (multiple clinics may be entered) FROM DATE: t-30 TO DATE: t
PROVIDER APPTDATE TYPE OF VISIT CLINIC ZSP 04/10/08 ZREVISIT ZSPECIALTY
If the patient did not have any “No Show” visits within the specified time frame or clinic, the following message will appear:
No missed visits on file.
2- No Show Report: A new report option is available that will allow a clinic to print/download a list of all patient who did not show for appointments within a specified clinic category (or categories) and within a specified date range. To appear on this report the patients visit must be dispositioned as “N” (not kept or DNK) in visit ticket entry. If a patient was a no show multiple times within the date range, they will appear on the report for each date they did not show. The report list patients alphabetically. The report also displays the patients next scheduled appointment within the specified clinic (if any) and if the patient has an appointment block entered via EPM for that specified clinic category. Any comments entered at the point of visit disposition are also displayed. The report can be printed or downloaded.
To access this report:
APPOINTMENTS/SCHEDULING OPTION: APPOINTMENTS // repORTS REPORT OPTION: dispoSITION LOGS DISPOSITION LOG OPTION: no SHOW REPORT # OF COPIES: 1// CLINIC: hca med 1. HCA MEDICAL UNIT OK? Y // CLINIC: hca w 1. HCA WOMEN'S HEALTH OK? Y // CLINIC: FROM DATE: t-30 TO DATE: t Print or Download ? do WHEN DONE FORMATTING, FILE SHOULD BE DOWNLOADED TO: C:\meditech\meditech\dnks.xls IF UNFOUND, SEARCH YOUR DRIVE FOR THE FILE dnks.xls
Sample Report: DNK REPORT FOR FROM 04/2/08 THRU 05/13/08 RUN TUE MAY 10,2008 4:55 PM MRN PatientName ApptDate Provider TypeOfVisit Clinic Next Block HomePhone WorkPhone Comment 1101383 XZMCT,ONE 4/16/2008 ZSP ZQUICK ZSPECIALTY 5/13/2008 6175551111 1101690 XZMCT,THIRTEEN 5/2/2008 ZSP ZREVISIT ZSPECIALTY 5/13/2008 6175551111 PATIENT FORGOT, RESCHEDULED 1101386 XZMCT, THREE 4/10/2005 ZSP ZNEW ZSPECIALTY Y 6173338888 6175551212
As always, please feel free to contact a member of the Ambulatory Education & Systems Team with any questions, concerns or feedback.