Gary Bailey 4948 S. Queen Street Littleton, CO 80127 [email protected] 303-931-1097

OBJECTIVE: To use the knowledge gained from the 30 Hour Administrators Assisted Living Certification classes in conjunction with my diverse customer service, budget management, human resource and support service management skills.

EXPERIENCE: 2005 - Present: Hammersmith Management 2010 - Present: Director of Business and Client Services I manage a team of 25 client services coordinators and 4 supervisors who provide platinum customer service to our homeowners and vendors. For this department, I create and manage a budget of over $1,000,000. Additionally, I manage a team of business center employees and 1 supervisor who produce newsletters, process mail and create marketing materials. For the business center, I create and manage a budget of over $800,000. Major Strengths: Relator, Maximizer, Arranger & Expense Control 2005 – 2010: Client Services Manager In this position, I managed a team of 18 client services representatives and supervisors who assisted the community managers by providing services to homeowners in approximately 200 homeowner associations. I analyzed workflows and implemented changes to foster consistency in the four offices throughout the Denver Metro, Loveland & Colorado Springs areas. I strove to improve our customer service via telephone as well as written correspondence. I consistently drove the team environment throughout all of the offices to help us reach our goals. Other responsibilities included the oversight of the website manager. 1990 – 2004: Safeco Insurance Golden, CO 2002 – 2004: Denver and Dallas, Support Services Manager I managed a staff of 15 employees who provided administrative services to an office of 150+ claims adjusters and underwriting professionals. I analyzed workflows and implemented changes to foster consistency across the country. In July of 2003, I took on additional responsibility of 8 employees in the Dallas office. These employees provided administrative support for an office of 300+. I analyzed workflows performed in the Dallas office and consolidated the workflows to make them more productive while improving morale in both Denver & Dallas. In addition to managing employees, my responsibilities included: setting and maintaining the Dallas budget of $531,500; setting and maintaining the Denver budget of $364,000; maintaining and developing customer relations with all employees including upper management in both Denver and Dallas. 2000 – 2002: Human Resource Representative Hired 200+ employees to work in a contact center environment. Worked with vendors, internet sites and newspapers to promote interest in Safeco. Coached multiple managers to develop their employees to improve productivity and job satisfaction. Facilitated several communication workshops for newly promoted manager and diversity workshops for all levels of employees. 1990 – 2000: Claims Adjuster Worked in all areas of the claim department: Auto, Casualty, Medical & Property. While in the Auto and Casualty units, I conducted investigations to determine liability, compared this information to the laws which had jurisdiction over the claim, and explained those decisions to both the insured and the claimants. Worked in the Property unit for five years with increased responsibility. While working in this department, I handled both personal and commercial line claims. After collecting the needed information on the claim, I compared this information to the insurance policy to determine coverage. Processed all needed letters and paperwork to communicate pertinent information to the insured.

EDUCATION: Columbia Christian College Portland, Oregon Bachelor's Degree – Business 30 Hour Administrators Assisted Living Certification SKILLS: Word Excel Power Point

LANGUAGES: Language Proficiency Level American Sign Language Conversational – Limited

Volunteering: Tornado Relief assistance in Oklahoma Flooding Relief assistance in Colorado Mission trip to Honduras Community meal provision