Marylebone Health Centre

Practice News Update May 2015 Issue no12 Produced jointly by the Patient Partnership Group (PPG) and the Practice Team of the Marylebone Health Centre (MHC) www.marylebonehealthcentre.co.uk Dear Patient, DATES FOR YOUR DIARY Welcome to the May 2015 Practice News update-which is written by the PPG in partnership with the practice team. PPG Awareness Week-1st-6th June The Practice management and administration staff have Monday 1st June 2015 for a Patient Participation Group (PPG) been very busy over the last few months as the practice Event at NHS CL CCG based at 15 Marylebone Road NW1. have undergone the required inspections by our regulatory (next to the surgery) They will showcase the patient education awareness events that and monitoring bodies. The Inspections take place to happened during 2014 and early 2015. A Draft timetable is ensure that we operate safely and in line with NHS below; regulations and requirements. We are very pleased to TIME SESSION inform you of the outcome of our inspections. Additionally we would like to say a very big thank you to all 3.30 - 5 PM Market Place - We are inviting voluntary our staff, and to those patients who met with and took organisations such as Carers UK, Open Age, Groundswell etc. to run drop-in sessions. This part in our inspections. will hopefully be helpful in advance of PPGs Jeanette Creaser Practice Manager and practices running future events, under educational Schemes for 2015-16. There will Paper light Accreditation- The Marylebone Team are also be an opportunity for voluntary pleased to announce that we have been accredited to be a organisations and PPGs to showcase their paperlight organisation by NHS Central London Clinical work on stalls. Commissioning Group. They recently undertook an audit of 5.30 – 7 PM Celebratory PPG Event- An opportunity to our policies and procedures to ensure that we follow best showcase the work of our PPGs and GP practice and manage our information systems safely and practices in relation to patient engagement. well. The practice team, led by Dr Mtandabari work hard to ensure that we use our information systems efficiently and If you would like to learn more about the event please contact that data protection guidelines are enforced. Emma Playford at NHS Central London Clinical Commissioning Group- Direct line: 020 3350 4886 Care Quality Commission- CQC visit and inspect practices www.centrallondonccg.nhs.uk across England. As part of the new approach they have ratings for each location, at both key question and Ask the Experts Event - population group level. Ratings are awarded on a four- Please look out for emails and posters and notice on our point scale; ‘Outstanding’, ‘Good’; ‘Requires Improvement’, website informing you of the dates of the next events. or ‘Inadequate’. We are pleased to announce our results Please let us know if there are other specific health related subjects on which you would like the PPG to are as below. The full report can be found on our practice organise a forum by emailing [email protected] website. Safe Effective Caring Responsive Well-led

Good Good Good Good Outstanding PPG MEETING DATES 2015: ,8th June,20th July,31st August, 12th Oct and 23rd Nov. Meetings are held in the Crypt Hall from 6-8pm . Infection Control- We have had an infection control visit from the NHS England appointed Infection Control Nurse. All patients are welcome and if you would like to contribute Her report of findings is due soon and will be published on to CCG activities but are unable to attend our website. However we are pleased to report that she Please email [email protected] to contribute and ensure that you can take part in consultations about the services we said the surgery was one of the cleanest she had ever offer. visited and she would have no concerns in allowing us to continue to offer surgical procedures from the site because we met all the requirements.

For more information visit www.marylebonehealthcentre.co.uk

On line Services- The SystmOne on line Friends and Family Test (F&F) - The Department of booking/cancelling appointments and requesting Health have asked all GP practices to take part in a prescription request service is now available. If you quick survey. We will ask our patients via text wish to be registered for this service please speak to message if they would recommend the service to reception. You will require an email address for each their friends or family. person in your household.*We are sorry but the details If you receive a text relating to the above matter which we held for you previously are not transferable, so we do have to ask you to repeat the process. please complete the survey, which will only take 2 minutes as it provides us with valuable Many patients have changed email addresses from the information. original ones we have been given. This is an ideal Recently there have been incidents of ‘unknown’ and difficult callers at the surgery. Before 8am and after 7pm we may occasionally shut the door to reception to give additional security for our staff. If you arrive for an appointment or to see our reception service before 8am or after 7pm and we should be open there is a bell/buzzer which you can press and a member of our team will let you in. We apologise for any inconvenience and thank you for your understanding.