Sample Letter to Garage Disputing the Bill for a Repair

Sample letter to garage disputing the bill for a repair

Your Name Address Date Trader’s Name Address Dear Sir/Madam (or name of person);

Re: ( Registration number of vehicle, make and model) On the (date) I asked your garage to repair the above vehicle. (describe what work was agreed to be carried out). I was told that this would cost £.... but on collecting the vehicle, I was charged £..... I paid this bill under protest as you refused to allow me to take my car away with out paying the bill. I believe it was an express term of our contract that you would charge me £...... I therefore requested that you refund me the difference between what I was originally quoted and the price I was forced to pay being £...... Or I was not quoted a price (or I was given an estimate of £…) but was told when I went to collect my car that the bill for the repaired would be £….. I paid this bill under protest as you refused to allow me to take my car away with out paying the bill. I believe that as we did not agree a fixed price for this work (or the estimate should have only increased by a reasonable amount), I am legally obliged only to pay a reasonable price for the work. To ascertain a reasonable price, I asked two other garages, (names), to give quotes for the cost of the work. They quoted £.... and £.... respectively less than your final bill. I therefore believe your final bill was unreasonable.

I therefore request you forward me a sum of £.... which I believe I have been over charged. Or I enclose a cheque for the sum of £...., (in full and final settlement based on the price I was originally quoted or based on the subsequent quotations obtained elsewhere as to what I believe to be a reasonable price for the work you carried out.). Yours sincerely/faithfully;

Print your name and sign This is only a sample letter to give you guidance on what to write. You will need to write the letter out and substitute your own details at the appropriate places shown in bold. Send your letter by recorded delivery and keep a copy.

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