Clyde Valley Group Job Description

Post: Repairs Administrator

Grade: EVH Grade 4 (£19,827 - £22,421)

Team: Investment Directorate

Responsible to: Senior Repairs Co-ordinator

1. JOB PURPOSE

To provide a first class repairs service and exceptional customer experience for the Clyde Valley Group.

2. CORE DUTIES

2.1. Provide outstanding customer service experience in the area of repairs.

2.2. Receive, evaluate and take action on repair requests.

2.3. Process repairs in accordance with the Association’s approved procedures.

2.4. Prepare works orders for issue to authorised contractors.

2.5. Issue inspection orders to Technical Inspector and implement action on return.

2.6. Liaise with Inspectors and contractors to resolve areas of difficulty and repairs problems.

2.7. Check, monitor and process variations to repairs with guidance from Repairs Co-ordinators as required.

2.8. Process invoices ready for authorisation.

2.9. Assist with Landscape Maintenance contract.

2.10. Ensure that all relevant records and files are kept up to date.

2.11. Provide system reports and carry out data analysis to identify trends.

2.12. Assist in the provision of high quality and professional meeting support, including minute taking.

2.13. Contribute to ad-hoc workings groups, as required.

2.14. Carry out any other relevant duty as may be determined from time to time by the Maintenance Manager.

Clyde Valley Group Person Specification

Area Required

Qualifications HNC/SVQ in Administration or equivalent. Working with a range of customers, both internal and external. Skills Outstanding customer focus. Problem solving skills. Strong IT skills. Strong active listening skills. Effective verbal and written communication. Ability to communicate, with accuracy and clarity, both in verbal and writing. Enthusiasm, adaptability and ambition. Highly organised. Remains calm and focused when working under pressure. Resilient – remains positive when faced with obstacles. Time management. Ability to produce accurate work. Experience Operational experience demonstrating a professional standard in customer care. Call handling experience. Dealing with challenging and vulnerable customers. Experiences Knowledge Experienced and fully proficient in Microsoft Office packages – Word, Excel, and Outlook. Experience of using a customer database. Other Pleasant and courteous manner/ Great sense of humour and team player. Good time keeping and attendance. Self-Motivated A desire to provide the best customer service experience and be the best at what you do.