Job Description Store Manager (Job Share) (22.5 hrs per week over 3 days, including alternate Saturdays)
Contractual terms and conditions
This document forms part of the postholder’s contractual terms and conditions of employment. It is not an exhaustive list of core elements of the role, but a working document, which may be amended from time to time by mutual agreement.
Purpose of the post
The overall purpose of the post is to manage an efficient and effective charity furniture shop, with an emphasis on staff and volunteer management, customer service, sales, public image and good house- keeping.
The organisation give2give is a registered charity which was established in July 2003. Our aim is to improve the lives of children and adults in need across Bromley. We do this by providing funding to local charities, community groups and individuals. give2give currently employs 35 part-time staff and a small number of volunteers.
Accountability
The post-holder will be managed by the Furniture Retail Manager.
Key objectives, responsibilities and tasks
1. Staff Management
To be involved in the recruitment process for new staff and volunteers.
To line manage a team of staff and volunteers (and notify the Furniture Retail Manager of any staff issues).
To conduct on the job training for new and existing staff and volunteers.
To be proactive in suggesting ways of sourcing volunteers.
To work with the Furniture Retail Manager, to manage staff and volunteer rotas, ensuring adequate cover.
To plan and agree daily activities with staff and volunteers.
2. Customer service
To actively engage with customers, making them feel welcome and getting to know their needs/likes/dislikes etc.
To deal with customer queries, phone enquiries and complaints promptly (passing on messages to other staff when necessary).
To accept all donations in a grateful manner at all times.
To maintain a log of customer requests and be proactive in sourcing items.
1 3. Sales
To achieve income targets.
To ensure sold stock is delivered or collected promptly.
To display all stock as effectively as possible (e.g. priced, rotated, themed etc).
To manage and actively participate in the sorting, steaming, pricing and re-cycling donated goods.
To maintain a good supply of donations, informing the Furniture Retail Manager if stock in running low.
4. Public image
To uphold give2give’s good reputation and image at all times.
To encourage feedback from customers on issues relating to our retail outlets.
5. House Keeping
To keep the sorting area clear of excess stock, seasonal wear and recycling (asking the furniture stores and recycling service to remove whenever necessary).
To help keep the shop clean, tidy and safe, including all non retail areas.
To carry out financial duties, following charity policy (e.g. cashing up and recording discrepancies for the book-keeper, refunds, overrides and voids etc).
To ensure all staff follow shop opening and closing procedures.
To ensure staff and volunteers comply with health and safety policies and regulations, informing a safety representative of any health and safety issues. Ensuring accident forms are completed.
To maintain a sufficient supply of supplementary stock (e.g. hangers, till rolls, stock tickets, refreshments, bank paying in book etc).
Other responsibilities and expectations
Flexibility give2give is a growing organisation. This means that job roles and objectives are subject to change and therefore give2give expects its staff to work flexibly. The post-holder is expected to undertake any other responsibilities or tasks which are consistent with the role and/or reasonably required by the retail manager. The post-holder may on occasion be required work at another give2give retail outlet to provide cover.
Working environment We are seeking to develop a working environment that is participative and respectful. The post-holder will be expected to contribute to this environment.
Learning organisation Within the resources available, give2give is developing ways of working that provide opportunities for professional development. One aspect of this is that staff will be expected to take responsibility for their own development, and to volunteer for new responsibilities and tasks when available.
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