Staff Association Meeting Minutes

UNIVERSITY OF HARTFORD STAFF ASSOCIATION MEETING MINUTES 11 February 2015 – Gengras Student Union 345 – 1:00 PM

Present: Jessica Abbott, Judy Denny, Gina Signorello, Ellen Levasseur, Bonny Stoecklin, Barbara Dessureau, Sue Landolina, Connie Yoczik, Catherine Rose, Ben Ide, Bevin Rainwater, Lorelle Wilson, Randi Ashton-Pritting, Valerie Gilleran, Carla Fuller, Holly Stevenson, Melanee Van Haelen, Bonny Taylor, Cindy Oppenheimer, Marsha Gaulin, Cheryl MacMath.

I. Presentation about IT Help Desk Sebby Sorrentino led the presentation; he has worked at the University of Hartford for 32 years at University and is now a part of Ellucian. ITS is currently in a transition mode and has implemented a new help desk/ticketing system. The old contact methods ([email protected], x5999) are still getting routed to the central help desk. However, [email protected] still goes directly to MTS. The process for ordering that type of equipment hasn't changed. Any type of ‘problem’ should be directed to the Help Desk. A call about an issue generates a ticket, and that ticket then goes to appropriate group not a specific person. There are three groups: User Services, Application Services, and Network Services. There is a paper trail on every ticket, and once the issue has been resolved the customer will get a link to a survey. With the SNOW system (Service NOW ticketing system) currently in place, there isn't a way to modify the amount of emails sent after submitting a ticket. IT is working on creating the ability for an individual to log on and create/track their tickets. Calling is quickest way to get someone if equipment in a classroom isn't working and this is considered a priority issue. If you need prompt/immediate service, you should call instead of emailing.

Upcoming changes/developments:

 ITS will have a name change

 Website will be updated

 Banner revitalization project

1  Governance Committee

 New process for ordering computers - aimed towards eliminating IDTs and using purchase orders instead

 ITS Open Forum meeting

 Recruiting still underway for a CIO

 Developing a system of questions to be asked depending on the nature of the issue reported (Ex. Info needed with a Blackboard issue, how to differentiate issues with self-service banner vs. ‘full’ banner)

 Single sign-on for major applications such as self-service, banner, Blackboard, etc.

Concerns/questions raised:

 For Banner resets you have to give last 4 digits of SSN - concerns about privacy with giving out this information

 Will ITS be able to provide Mac support? Sebby responded that they do have some employees that are good Mac resources for issues

 Disposal of old computers procedure/policy should be publicized better

 EmpCenter does not show remaining encumbrance totals that a student has

We will have Sebby and/or Cindy come back to a future meeting to discuss more new developments or have topic specific discussions on items such as banner.

II. Discussion/Approval of Minutes of the December 10 meeting (January meeting canceled): The minutes were approved as presented by Valerie Gilleran, seconded by Randi Ashton-Pritting.

III. University Committee Reports Budget Advisory Team: Randi Ashton-Pritting reported that there were 2 presentations at the last BAT meeting. One was done by Norm Young on the status of Facilities. An outside contractor, Sightlines, measures us against peer institutions. Their findings revealed that our energy management is greatly improved, consumption is down, and that they are doing a great job on an aging campus where 60% of the buildings are 20- 25 years old.

2 The second presentation was done by HRD on staff compensation. Three town hall meetings were held to discuss findings from the staff salary market analysis. The University’s position is that salaries must be fair, equitable, and livable. HRD will be initiating a full-scale review of all staff job descriptions within the next several months. The University wants to make sure our salaries meet market. The overall application count is up due to the Common Application. There are concerns with retention - specifically with undergraduate students. Helping with retention is part of everyone's job and everyone should talk to tour groups on campus when you see them!

Due to running short on time to conduct the meeting, other University Committee Reports & all Staff Association Reports were tabled until the March meeting.

IV. New Business The Nominating Committee members are Sue Fitzgerald (Chairperson), Jessica Abbott, and Catherine Rose. The voting ballot will be sent out to the membership in early March.

Minutes compiled by: Jessica Abbott Vice Chair