1. PERSONAL DETAILS (Use BLOCK LETTERS)

COUNTY CARLOW CITIZENS INFORMATION SERVICE

Application for the position of: Part-time Permanent Information Officer

It is anticipated that new entrants to the Citizens Information Service will be appointed on the 1 st point of the scale. Incremental credit, should it be awarded, will be based on previous relevant experience as set out on application form.

1. PERSONAL DETAILS (use BLOCK LETTERS)

Surname First Name

Address for Correspondence

Telephone (Home) (Mobile) (Work) email address (Home) (Work) Do you have access to the use of a car (please circle) Yes / No Does the driver have a full driving licence Yes / No

1 2. REFEREES

Give name, address and a telephone number of two persons not related to you who are willing to supply a reference. One of these should be your current or most recent employer and should include their company telephone number. Employer Referee (1) Referee (2)

Do you require notification before your referees are contacted? Yes / No

3. EDUCATIONAL QUALIFICATIONS

Title of Award University/College/School Final Examination Subjects and Results

Please list courses/training undertaken in the past three years to maintain your skills:

4. INFORMATION TECHNOLOGY – please tick boxes below as appropriate

No Limited Extensive use Qualification Award knowledge familiarity in work

2 Microsoft Word Microsoft Excel Microsoft Outlook Database / Statistical Analysis software (please specify) Internet / web experience Other (please specify)

5. PROFESSIONAL MEMBERSHIPS / ASSOCIATIONS (if any)

6. EMPLOYMENT HISTORY

Dates (from - to) Employer Name & Position Held Reporting To Main duties and responsibilities; key Address / Nature of achievements Business

3 7. PLEASE ANSWER THE QUESTIONS BELOW MAKING REFERENCE TO RELEVANT EXPERIENCE GAINED IN YOUR PREVIOUS EMPLOYMENTS (including dates of employment), WHERE APPROPRIATE

Please indicate in your answers the number of years you have undertaken the following key competencies

A Please give a brief description including dates of your relevant work experience in the direct provision of information advice and advocacy services related social and civil services

B (i) Describe how through your work experience/education, you have achieved an understanding of social welfare, the health and income tax systems in Ireland

(ii) Outline your knowledge and experience in one of the following areas: employment, housing, consumer affairs, education.

C Give examples where you have used your communication skills / negotiation skills to good effect in your previous employments.

D Describe your experience in the achievement of high quality customer service.

E Describe how your administrative, organisational and IT kills ensure that

4 the work is carried out effectively.

F Outline the type of follow-up work you have undertaken arising from information session with clients.

G Have you worked with a manager and a Board of Management?

How does working with a Board of Management differ from work situations that do not involve a Board of Management?

8. OTHER

Please note any of your professional or personal interests which you consider particularly relevant to the role of Information Officer in a Citizens Information Service, noting dates of your involvement/membership.

I declare to the best of my knowledge and belief, all particulars I have given are complete and true. I understand that any false declaration, misleading statement or significant omission may disqualify me from employment and render me liable to dismissal. I understand that any job offer is subject to satisfactory references, medical examination, sight of educational awards relied upon in this application or at interview and successful completion of a probationary period.

Signed: ______Date: ______

5 Completed applications must be submitted by post or email no later 12.00 noon on Thursday 8th February 2018 for the attention of Mr. Tim Butler, Chairperson, County Carlow Citizens Information Service:

Post: St. Joseph’s Road, Carlow

Email: [email protected]

Your postal application must include: Four (4) copies of this application form along with four copies of your covering letter.

CV’s (curriculum vitae) late or incomplete applications will not be accepted.

Data Protection All personal information provided on this application form will be stored securely and will be used only for the purposes of the recruitment process. Application forms will be retained for a period of one year, and in the case of a successful candidate, for the duration of employment and a minimum of one year thereafter. This information will not be disclosed to any external third party without your consent, except where necessary to comply with statutory requirements. Internally, the information may be made available to the relevant Line Manager, members of the Board of the Service and to the Shortlisting/Interviewing Panel. You may, at any time, make a request for access to the information held about you as outlined. Should you wish to make any changes, or erasures to any of the information stored about you, please contact the Service Manager.