Job Description Continued

JOB DESCRIPTION

JOB TITLE: Bilingual Case Manager (Mandarin/Cantonese) DATE: 10/07/2014 PROGRAM / REPORTS DEPT: 10th and Mission TO: Program Director SUPERVISOR Housing Support OR DIVISION: Program Operations Services MANAGER?: No

STATUS: Full Time (40 hours per week) FLSA STATUS: Non-Exempt UNIO UNION N NON-UNION CLASSIFICATI TITLE or UNION: Union ON: PL2 : Case Manager II

The 10th and Mission Family Housing Program consists of 136 affordable apartments for low-income families and disabled adults, of which 44 are referred by Human Services Agency through the Local Operating Subsidy program for formerly homeless families with multi-diagnoses.

Catholic Charities provides a multitude of on-site and integrated services to this community in conjunction with Mercy Housing, the onsite property manager. These services assist families in their progress towards stability: residential, financial and psycho-social. The services include on-site case management, and active resident services and activities program, crisis intervention and a host of family-specific services. The support services team offers linkage to mainstream benefits, coordination of varied wrap around support services and direct coordination with property management to ensure housing security.

The Bilingual Case Manager provide crisis intervention, counseling services, and referrals as needed for residents, with a particular emphasis on immediate needs such as budget and financial assistance, transportation, Mental and Physical healthcare and children’s services. The position works dih on-site property management Mercy Housing to resolve any client issues related to housing stability and acts as a liaison to outside community service providers.

 Provides case management services for up to 55 families and their children.  Services include, but are not limited to, intake assessments, crisis intervention, counseling and support services, information and referral, family budget development, issuing of vouchers and coordination of services so the immediate needs of the family are addressed.  Provide ongoing support services by developing and monitoring a case plan with each family.  Coordinate and supervise program volunteers.  Maintain continuity of services by coordinating with new and existing service providers.  Assist families in accessing appropriate resources and take appropriate actions relative to pre-vocational training, job development/placement, housing stability, and childcare.  Maintain close communication with other family service providers involved with each family.  Design and implement meaningful community building activities for all building residents.  Participate in related program, organization and community meetings as assigned.  Collaborate with outside agencies  Maintain proper client and program documentation.  Work in collaboration with case management team members and Support Services Manager in the design and implementation of program operations and policies.  Ability to be flexible with schedule including some late evenings.  Represent the program and organization at outside meetings as needed.

of 3 Job Description Continued  Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Education & Experience:  Bachelor’s Degree in Human Services or four years related experience.  Experience working with families and homeless population  Strong project coordination skills  Excellent written and verbal communication skills.  Ability to prioritize tasks with strong organizational skills  Knowledge of San Francisco County social services networks  Experience in designing systems and processes to track data and monitor progress  Experience with mandatory reporting requirements for people working with ageing adults

Knowledge, Skills & Abilities:

 MANDARIN/CANTONESE LANGUAGE FLUENCY IS REQUIRED  Knowledge of community resources for population  Strong knowledge of substance abuse and mental health issues and treatment models, including Harm Reduction  Ability to assess emergency situations and react accordingly by accessing appropriate medical/social systems.  Ability to prioritize tasks with strong organizational skills  Knowledge of San Francisco County social services networks  Ability to design systems and processes to track data and monitor progress  Functional knowledge of Microsoft Office Products  Knowledge of mandatory reporting requirements for people working with ageing adults  Knowledge of issues facing homeless individuals  Ability to communicate well in spoken and written English.  Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in cross-cultural situations. Clearances Required Prior to the First Day of Employment: Fingerprinting TB Screening - First Aid Clearance: Required Negative Tuberculosis Test: Required Certificate: N/A

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

 Intermittent bending, standing, stooping, kneeling, reaching, twisting, and walking.  Intermittent lifting, pushing, and pulling.  Intermittent repetitive motions: Making substantial movements (motions) of the wrists, hands, and/or fingers.

of 3 Job Description Continued  Light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.  The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and extensive reading.  Driving is not required for this position.

If driving a car is required for the position, incumbent must have a valid California driver's license and be able to provide proof of DMV record and personal insurance (if required.)

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  136 units of family housing and an adjacent Youth Center  Working environment is clients’ living environment  Active work environment in office setting, clients homes, meetings and one on one client appointments  Occasional need to interact with clients that may be expressing anger both appropriately and inappropriately.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

CATHOLIC CHARITIES IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER and is committed to providing equal employment without regard to race, color, creed, religion, national origin, ancestry, age, sex, sexual orientation, gender identity, legal domicile status, veteran status, disability or AIDS/HIV status or any other characteristic protected under federal or state law.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.