Business Analyst

Kinjal Sheth Business Analyst

Experience Summary  Assisting Business analyst to enhance requirement gathering skills and documenting functional/technical specifications.  Proficient in analysis and delivery for BSS BRs and Projects, specifically Clarify/SAP and Billing.  Training and Demonstration on Target IT Systems to business users and IT Teams of other business units and overall management of UAT.  Responsible of tracking, collection, detailing and delivery of new business requirements post go- live.  Managing the day to day operations of the project.  Management reporting and escalation as and when required.  Proficient with CRM, TIBCO, SDP and Billing Application of Wireline Enterprise, Global Business & Home Entertainment Business of Reliance Communications.  End to End knowledge of SDLC process.  Understanding the Business requirement and Functional Specification documents.  Prepare Test cases according to the functionalities for performing the manual testing and keep track of documents using Rational Clear Case.  Test Case Design and Test Execution.  Run quires to find the data from different schema and tables using TOAD/Oracle 9i (or above) SQL databases.  Hands on with Singl-eView(Billing Application) and Clarify(iCare).  Test Results and Defect Tracking.  Execute the test cases and record the bugs in Bug Tracking System like Rational Clear Quest.  Effective coordination between development team and testing team.  Extensively interacted with Production Support teams, Implementation and Upgrade teams, and Integration/Regression testing teams for smooth production rollouts.  Effective hands-on experience in marketing, sales, distribution (shipment), after sales support.  Effective team player with excellent problem solving abilities. A willing and quick learner with strong technical and communication skills.

Education Details:  Bachelor of Engineering in Computer

Skill Profile

Testing Approach Manual/Automated Testing Singl-eView(Billing Application), Amdocs CRM Classic Client 6.0/ 8.1 smart client, Application Icare Clarify Web Application, SDP (Service Delivery Platform), ERecharge, Sales Portal Web Application Operating System Windows XP/Vista/Windows 7/8, UNIX Languages C, C++, Java Database ORACLE 9i by using TOAD, SQL, Microsoft Access

1 Business Analyst

Projects Overview

Company: Reliance Tech Services, Mumbai, India (Oct 2010 till Jan 2013)

Projects on DTH (Direct to Home): DTH stands for Direct To Home. It is come under Home line of business from Reliance Communications.

DTH is nothing but Satellite Television service offered by Reliance to its customers similar to sun direct, dish tv.etc. DTH does away with the need for the local cable operator and puts the broadcaster directly in touch with the consumer. Only cable operators can receive satellite programmers and they then distribute them to individual homes.

Projects comprises of End to End testing of BSS applications like CRM (Clarify 13.1), SDP (Service Delivery platform), TIBCO, Billing (Singl-eView), Dunning and CAS (Conditional Access System).

 Application Name - CRM – ClariFy Version 13.1

The Clarify is Amdocs CRM package used for maintaining customer details in the database. It also contains the information about current customer attributes, address details, Billing Information, recent interactions, etc.

 Application Name - SDP

Service Delivery platform (SDP) is a master database of schemes, offers, customer details & their services details. SDP is used to configure the circles, schemes, offers & products and store in its own database. SDP captures all the transaction happened on the customers.

 Application Name - TIBCO

TIBCO is a middle ware which is basically used to transfer the data from one application to another. TIBCO receives the requests from various sources such as Clarify, SMS & IVR and sends the same to downstream systems such as SDP, ADC,CAS & SAP.

 Application Name - BILLING(Singleview)

Singleview Convergent Billing delivers fully integrated modules for rating, discounting, bill production, and real-time processing to protect against error and fraud. It handles multiple languages and currencies enabling geographic expansion, and makes it easier to design, de- liver, and bill the products customers want. It’s an application which charges the customers based on customer's usage and generates the invoice for the same.

Project: Billing Dunning Revamp (Phase2) Role: Business Analyst Environment: CRM, TIBCO, SDP (Service Delivery platform), Billing, CAS, Dunning

Description: Project is designed to introduce proration in equipment charges based on change in scheme code, dish type and state depending on which Entertainment Tax will be applied more

2 Business Analyst accurately to the DTH Customers residing across the country and will avoid undesirable revenue loss to the company.

Responsibilities:

 Gather business requirements in the area of sales commissions related to the logistics and supply chain activities of businesses.  Design & Document the functional specifications for the different RICEFW objects for the functionalities that will have to be custom developed.  Identified the Test requirements based on business requirements of the application.  Design and Develop Test cases to verify the system functionality with respect to requirements.  Perform cutover activities for Go live that include final system preparation, generating pricing routines, setting up master data, performing conversion and data migration activities.  Execute the test cases and record the bugs in Bug Tracking System.  Perform Functional, Integration, Regression and System Acceptance Testing of the application.  Actively attend meetings with fellow testers and other groups to evaluate the progress and Performance of the application.  Assist in resolution of post go live defects of critical & high priorities.  Develop knowledge transfer documentation.  Provide project status reports to all levels of project management.  Develop accurate documentation that complies with company standards.

Project: Service Tax Upgrade 2012 Role: Business Analyst Environment: CRM, TIBCO, Billing, SDP (Service Delivery platform)

Description: Project was designed to apply 12.36% Service Tax instead of 10.3% on priority bases to the services provided to the DTH Customers as per the government rule introduced in March 2012 before executing the Bill Run Cycle in the production environment.

Responsibilities:

 Gather business requirements in the area of sales & procurement related to the logistics and supply chain activities of businesses  Design & Document the functional specifications for the different RICEFW objects for the functionalities that will have to be custom developed.  Identified the Test requirements based on business requirements of the application.  Perform cutover activities for Go live that include final system preparation, generating pricing routines, setting up master data, performing conversion and data migration activities.  Design and Develop Test cases to verify the system functionality with respect to requirements.  Execute the test cases and record the bugs in Bug Tracking System.  Perform Functional, Integration, Regression and System Acceptance Testing of the application.  Actively attend meetings with fellow testers and other groups to evaluate the progress and Performance of the application.

3 Business Analyst

 Provide UAT and production support after project go-live.  Assist in resolution of post go live defects of critical & high priorities.  Develop knowledge transfer documentation.  Provide project status reports to all levels of project management.  Develop accurate documentation that complies with company standards.

Project: ICare Role: Test Engineer/Business Analyst Environment: ClariFy 13.1, Oracle, Weblogic

Description: A robust Clarify Customer Relationship Management Web Application. Existing ClariFy Web Application has issues in the areas of functionalities, user interface, Processes and hence ClariFy Web Application has Re-Engineered as ICare to overcome the existing ClariFy Web Application issues. This application interacts with the Billing system and N/W Management system to fulfill various customer requests.

Responsibilities:

Project: CRM Upgrade Role: Business Analyst Environment: ClariFy 13.1, Oracle, Weblogic

Description: The objective of the project is to upgrade from the current version of CRM v6.1 to Classic Client v8.1 as part of core upgrade while upholding existing functionalities as it is.

Responsibilities:

 Gather business requirements in the area of sales commissions related to the logistics and supply chain activities of businesses.

4 Business Analyst

 Design & Document the functional specifications for the different RICEFW objects for the functionalities that will have to be custom developed.  Identified the Test requirements based on business requirements of the application.  Design and Develop Test cases to verify the system functionality with respect to requirements.  Perform cutover activities for Go live that include final system preparation, generating pricing routines, setting up master data, performing conversion and data migration activities.  Prepare the project Test Plan for testing of the all impacted system.  Perform Functional, Integration, Regression and System Acceptance Testing of the application.  Log / File the defects in Defect tracking tool / Bug Report.  Enforce the adherence to the company's Quality processes and procedures.  Act as the single point of contact between Development and Testers for iterations, Testing and deployment activities.  Assist in resolution of post go live defects of critical & high priorities.  Develop knowledge transfer documentation.  Provide project status reports to all levels of project management.  Develop accurate documentation that complies with company standards.

Project: Billing Dunning Revamp (Phase1) Role: Business Analyst/Test Engineer Environment: CRM, TIBCO, SDP , Billing , CAS, Dunning

Description: Project was designed to the stop daily rental schedule used for DTH Customers and introduce monthly scheduler to optimize and enhance Billing functionality.

Responsibilities:

Project: DTH Erecharge

5 Business Analyst

Role: Business Analyst/Test Engineer Environment: ClariFy 13.1, ERM Portal, SDP ERDB, Billing (Singl.eView), SMSC Gateway, TIBCO

Description: DTH (Direct To Home) Erecharge provides the DTH Customer recharge facility of their DTH accounts through SMS or through ICare application. DTH Erecharge consists of three stake holder as Distributor, DSR, and Retailer.

Responsibilities:  Gather business requirements in the area of sales commissions related to the logistics and supply chain activities of businesses.  Design & Document the functional specifications for the different RICEFW objects for the functionalities that will have to be custom developed.  Identified the Test requirements based on business requirements of the application.  Design and Develop Test cases to verify the system functionality with respect to requirements.  Perform cutover activities for Go live that include final system preparation, generating pricing routines, setting up master data, performing conversion and data migration activities.  Review of documentations and understanding the scope of different Change Requests.  Prepare and publish the Test Plans, Test Cases.  Installation and configuration of CR releases in Test Environment.  Execution of Test Cases and issue reporting, and keeping track of defect’s resolution.  Regression testing, Integration testing with respect to different downstream systems.  Prepare and publish the Test Completion report and give user training.  Assist in resolution of post go live defects of critical & high priorities.  Develop knowledge transfer documentation.  Provide project status reports to all levels of project management.  Develop accurate documentation that complies with company standards.