Recruitment Role Profile Form s2

RECRUITMENT ROLE PROFILE FORM

Job Title: Fitness Instructor

School/Department: Department of Sport and Physical Recreation

Salary: £15,765 per annum plus £3,561.26 per annum shift allowance.

Job Family and Level: Operations & Facilities Level 1

Contract Status: Full time, Permanent

Hours of Work: 36.25 hours per week (to include evenings, early mornings and weekends)

Responsible to: Health & Fitness Manager

The Purpose of the Role:

To provide a high quality, proactive and first class service to the department’s customers at the University’s sports sites ensuring the safe and efficient use of facilities. To promote and support the wider activities of the Sports and recreation department.

Main Responsibilities % time per year

1. Operations : Deliver the day-to-day operations of the sports facilities in 5% accordance with the site-specific NOPs and EAPs, including the following :  The appropriate set-up / take-down of equipment throughout the facilities, in accordance with bookings ledgers, ready for use by customers;  To ensure the cleanliness and tidiness of the facilities and its associated areas and to assist with general cleaning and maintenance duties as required  Operation of work-related machinery, e.g. Mobile (static) Elevated Work Platform, forked stacker truck and ride-on floor cleaning machinery;  Lost property logging.  Daily Health & Safety checks  Daily building maintenance and fault reporting.  Effective management of associated booking, and preventing any unauthorised use of facilities  Covering reception where required: conversing with customers (face- to-face and by telephone), taking bookings, advising customers appertaining to membership and courses, processing memberships, taking messages for colleagues, cash handling, administering the hire and sale of sports apparel, signing-in contractors, dealing with complaints, etc;  Make regular checks on all facilities including changing rooms, showers & toilets to ensure facilities are in good condition and to prevent misuse.  Troubleshooting any problems that arise 2. Service Delivery: Deliver and assist in the development of a wide range of 65% services to customers to maximise the use of facilities and increase income generation for the department.  To provide a first class service to our members and to help them achieve their health and fitness goals.  To create a welcoming and friendly environment for the members, maintain a professional and approachable image at all times.  To perform new member inductions and explain and demonstrate the need for correct training techniques and practices.  To provide up to date, knowledge based guidance and advice to members.  To write personal fitness programs taking into consideration their aims and objectives and review fitness programs on an ongoing basis.  To be in the fitness areas at all times interacting and helping members, ensure safe and effective practice in the gym areas and monitor fitness centre users.  To lead safe, effective and enjoyable fitness classes. To adapt classes to cater for all fitness levels and abilities.  Support the strength and conditioning coach and sports teams with fitness program delivery.  Take a proactive role in membership retention activities including performing telephone calls to low users and booking program reviews etc.  To track the progress and attendance of members to ensure that they are getting the best out of their membership  To organise and promote events and challenges for members  To assist in membership sales and promotions as required

3. Security & Safety : Be fully conversant with the responsibilities for Health 5% and Safety:  Security of the building (internal and external), security of staff, customers and guests, opening-up, locking-up (key holder) and alarming of the building (issued with unique alarm code) when closing down;  Enforce and comply with specific operating procedures appertaining to the safe use of the sports facilities and its surroundings during operational hours and ensuring that users also comply with: e.g. dress codes, behaviour, etc;  Act as Fire Marshall, liaising with University Security and external emergency services (Fire, Ambulance and Police) and reporting incidents to senior staff, as necessary;  To lead safe, effective and enjoyable fitness classes. To adapt classes to cater for all fitness levels and abilities.  To check and maintain the safety of equipment and its use. Report any issues to management

4. Project Delivery: Support some of the wider objectives of the department, as 3% identified in the sports strategy, for example the alumni sports weekend, university open days, any body programmes etc… In addition, monitoring the sports facilities when they are in use by other University agencies, e.g. Graduation Ceremonies and Examinations.

5. Leisure Management System: Be fully conversant in the use of the leisure 10% management system, to enable the effective processing of bookings, memberships and sale of items. 6. Maintenance: Undertake minor items of maintenance (e.g. changing light 5% bulbs at heights of up to 13metres, etc) 7. Marketing and Communication: support the marketing of the department’s 5% facilities and services for example freshers fayre or promotional work around the campus, and ensure effective up to date communication with the customer base regarding services and facilities. Promote and sell the sports memberships

8. First Aid: Responsible for administering First Aid to staff, students, 2% customers, contractors and the general public, as and when necessary.

9. Other duties: Fulfil other duties commensurate with the role from time to time, for example covering for the Sports Assistants

Person Specification

Essential Desirable Qualifications/ Hold a recognised fitness instructor First aid qualified Education / qualification. Indoor cycling qualified Training Willing to become a first aid qualified Exercise to music if not already. Qualified to teach other fitness Evidence of educational competence classes eg GCSE (or equivalent) Maths and Strength and conditioning / sports English Grade C. performance Willing to undertake relevant training Manual handling certificate. as required NPLQ (National Pool Lifeguard Qualification) Manual handling certificate.

Skills Ability to relate well to students, Ability to use Leisure Management staff, public and other members software regardless of age, gender and Good IT skills physical ability. Good knowledge of basic Excellent customer service skills. maintenance e.g. tool use and Effective verbal communication skills repair techniques. including telephone skills. Basic Web site editing Ability to strike up rapport and interact with members Ability to produce basic marketing Good numeracy and literacy skills. material Ability to work within a team. Ability to teach an exercise class. A strong ability to work using one’s own initiative. Highly motivated and driven.

Experience Experience of working in a gym or Experience of using Leisure Fitness Centre delivering inductions Management systems. and fitness programs. Experience of cash handling & use Experience working in a customer led, of the till. service environment. Experience of reception work. Experience organising sporting events or competitions

Knowledge Knowledge of the fitness industry. Knowledge of basic maintenance Knowledge of safe procedures in a of health and fitness equipment. fitness facility. Opening and closing procedures. Health and safety in the workplace.

Competency Customer Service You provide the best quality of service and member needs are high priority. Team Work / Interaction You must be able to work and co- operate enthusiastically as part of team to deliver on agreed aims and objectives. You can adapt your approach and interact positively with all staff and members Adaptability You receive new ideas and views in a positive and constructive manner and respond positively to change and new ideas and initiatives. Creativity You suggest new ideas and identify ways to improve

Decision Making i) taken independently by the role holder; Delivery of fitness classes and fitness programs. Booking appointments and classes. Facility daily checks. Risk Assessments of facilities Membership enquiries Solving problems and complaints where there is an obvious solution In the absence of a senior member of staff, contact the estates department to deal with emergencies e.g. plumbers or electricians etc…

ii) taken in collaboration with others; Organisation of fitness timetable More complex complaints where the solution may not be obvious Fitness challenges and retention strategies Assisting in creating new and innovative group exercise and fitness classes Website updates Promotional work for events / services

iii) referred to the appropriate line manager (please name) by the role holder. Advance bookings Non routine membership enquiries Health and safety issues arising from daily checks Serious complaints Additional Information

Hours of work are 36¼ per week. Candidates will need to flexible in their approach to their working hours noting that the operational hours are between 5.30am and 11 pm seven days a week. They will work on a rolling shift rota. Post holders may be occasionally asked to work outside of normal working hours, for some events and essential building maintenance.

Post holders may be required to operate from any one of the sports sites. With two of the sites (Sutton Bonington and University Park) there is an element of outdoor working.

Post holders will be required to conform to the department’s uniform regulations, including wearing Personal Protective Equipment, where necessary and whenever advised to do so.