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spa business Emotional engagement 201 3 HANDBOOK Incredible spas resonate with guests at a deep level, ﬁ lling their senses SPONSORED BY and engaging their emotions in a way that makes the experience subscriptions powerful, profound and pleasurable. Yet given that the industry aspires Denise Adams +44 1462 471 930 to engage mind body and spirit, too many spas are just plain dreary. editor In this year’s Spa Business Handbook, we present our annual trends Katie Barnes +44 1462 471 925 – newly branded as Spa Foresight™ (see p114) – and suggest spas could make stronger bonds editorial director with guests if they were more mindful of the importance of emotional engagement. Liz Terry +44 1462 431 385 There are many ways to engage the senses and prompt an emotional response – some deputy editor low-tech, some hi-tech – and all are deserving of consideration. If spas are to achieve deeper Helen Patenall +44 1462 471 925 emotional relationships with guests, they must work with them all – sight, hearing, taste, publisher /advertising sales smell and touch – and also sense of time, hunger and thermoception (heat and cold) and – Astrid Ros +44 1462 471 911 not forgetting, where appropriate – their sense of humour. advertising sales We come at this view from a unique perspective. Leisure Media – the organisation behind Julie Badrick +44 1462 471 919 the Spa Business Handbook – also publishes Attractions Management magazine in the entertainment industry and we’re aware of many visual, aural, touch, 4D and sensory products John Challinor +44 1202 742 968 with exciting potential for spas. Imagine a room with 360˚ screens in which guests can choose Jan Williams +44 1462 471 909 spa-kit.net/product search engine the setting – a place they long to visit, a sunset beach, a bluebell wood or the mountains in spring; or personalised environments created using augmented reality technology. Kate Corney +44 1462 471 927 website When it comes to sound, the Motion Waves system plays variations of a noise – such as the movement of wind, a playing harp, bird song or bells – at different pitches, tones Emma Harris +44 1462 471 921 and volumes according to a person’s movement that’s tracked by sensors. design The combined results can be profound: Charles Spence, an expert in sensory perception, Ed Gallagher +44 1905 20198 says that if all sensory cues are pulling in the same direction, the overall impact is greater circulation than that of the individual components. Considering the many different possibilities there Michael Emmerson +44 1462 471 932 are to engage the senses, the opportunities for spas to make a difference are endless. finance Denise Adams +44 1462 471 930 Katie Barnes, editor, Spa Business Handbook [email protected]

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www.spahandbook.com spa business handbook 2013 5 PRESSMASTER / SHUTTERSTOCK.COM © LAPINHA SPA, BRAZIL

p110 Benchmarks for luxury spas in the US p126 Trends in emerging spa markets p8 Inspiring spa projects around the world

SPA BUSINESS HANDBOOK: 2013 EDITION

8 Development Pipeline 86 Spa Consultants 110 Research: US Luxury Spa Performance Standout spa projects and concepts Listings of spa consultants and contract Jan Freitag analyses STR’s benchmarking management firms worldwide figures on luxury US hotel spas in 2012 26 Diary Dates Events for spa professionals SECTION 3: INDUSTRY INSIGHTS 114 Thought Leaders: Spa Foresight™ 2013/14 SECTION 1: WHO’S WHO? 94 Numbers: Sector Stats The annual Spa Business magazine A snapshot of the latest research and forecasts for the global spa industry 36 Movers & Shakers statistics from the global spa sector Inspirational figures from inside and 126 Trends: Rising Stars outside the spa industry give their take on 98 Research: Middle East Spas Vera Kiss, from The Futures Company, the sector, their careers and what lies ahead PwC’s Mohammad Dahmash on spa KPIs focuses on the emerging markets which in Jordan, Qatar and Lebanon in 2012 hold the most promise for spas and what 58 Trade Associations operators need to do to succeed in them A region-by-region overview of spa and 102 Research: Thai Spa Consumers wellness-related organisations Julie Garrow summarises findings from 130 Technology: App-reciation Society the first Thailand Spa Consumer Report Jay Williams explains how spas can make SECTION 2: SPA CONSULTANCIES the most of apps and technology platforms 106 Research: US Spa Sector 72 Consultant Profiles US spas are now performing better than 134 Fitness: Exercise is Medicine A showcase of some of the industry’s top before the recession. Colin McIlheney A round-up of recent research highlighting consultancies and management companies reports on ISPA’s 2012 US Spa Industry Study the wide-ranging, proven benefits of exercise

6 spa business handbook 2013 www.spahandbook.com UNITING THE WORLD OF SPAS spa business 2013 HANDBOOK Th e global resource for spa professionals The annual Spa Business Handbook brings together research and vital reference content. Visit the website: www.spahandbook.com or view it online at www.spahandbook.com/digital

PHOTO: GOOGLE spa business Uniting the world of spas Spa Business subscribers work in all areas of the spa p114 Spa Foresight™ – the annual Spa Business magazine forecasts market worldwide. The magazine is available in print, digitally and as a PDF edition, in addition to a daily website and weekly ezine. See www.spabusiness.com 138 The Time is Now 224 Spa-Kit The industry needs to focus on wellness News updates on products, equipment and tourism, not medical tourism and make a services for spa businesses FIND clear distinction between the two. GREAT STAFF spa opportunities FOR YOUR Susie Ellis explains why 232 Contact Book SPA An A-Z listing of contact details for a wide Jobs, news and training 142 New Attitude array of industry equipment and product Spa Opportunities magazine Baby boomers are now more concerned manufacturers and service providers focuses on recruitment, careers and news with relationship building and and is published every two weeks. It has a sustainability, says Kevin Kelly 264 Product Selector daily website showing all the latest jobs and a A categorised index of suppliers – search to weekly ezine. See www.spaopportunities.com 146 Training: Getting Educated fi nd the products, equipment and services Two global task forces from the Global you need for your spa Spa & Wellness Summit are working to bridge the gap between spa management 285 Training Directory spa-kit.net education and workforce requirements A-Z contact information for spa training Th e search engine organisations, including those offering spa SECTION 4: PRODUCTS & SERVICES management courses, around the world for spa buyers Find suppliers to equip your spa quickly and 150 Company Profi les 297 Course Selector easily. Over 57,000 buyers a month use the A showcase of leading industry suppliers A guide to global spa training courses by service, which includes sector-specifi c linked and service providers type and by subjects covered websites and a weekly ezine www.spahandbook.com spa business handbook 2013 7 DEVELOPMENT PIPELINE AFRICA

There will be 25 luxury Taj suites

Taj Palace Marrakech Marrakech, Morocco Opening: Q3 2013 Taj Hotels is to enter Morocco with its latest resort – Taj Palace Marrakech – by mid 2013. Located in La Palmeraie – a peaceful district outside the centre – Taj Palace Marrakech features 161 The spa at Sandton Skye will combine African and eastern interior design styles guestrooms including 25 luxury suites. Set on 136 acres (55 hectares), the hotel will house a Jiva Grande Spa with Sandton Skye 14 treatment rooms and two hammams Johannesburg, South Africa – one for men and one for women. Span- Opening: 2014 ning 40,903sq ft (3,800sq m), the spa will offer Indian wellness therapies, such as Simply Spas is set to manage the ZAR8m ayurveda and meditation, blended with (US$8.6m,€6.7m, £5.7m) wellness spa at Moroccan practices. A fi tness centre and the fi ve-star residential and hotel Sandton yoga temple will also feature. Skye development, opening in Johannes- The resort was originally due to open burg this June. in 2011 under the management of the South African-based AMA Architects has Mandarin Oriental Hotel Group. The designed the ZAR1.5bn (US$162m, €125m, contract was withdrawn, however, and £106m) lifestyle complex to accommodate taken over by Taj. more than 180 residential apartments The development opens in June 2013 The hotel has Moorish, Indian and – costing from ZAR1.7m (US$183,500, Venetian architecture and will also €141,300, £120,550) – within each of the centre, and indoor and outdoor pools. A house four traditional Moroccan riads, three 15-storey towers. key attraction will be hydrotherapy and housing 1,668sq ft (155sq m) suites. The Gatsby International-managed com- fi sh therapy treatments, complemented Taj Hotels Resorts and Palaces has 93 plex – located in the capital’s fi nancial hub by those from product house TheraVine. hotels in 55 locations across India with and South Africa’s richest square mile – will Hotel-styled facilities will include a front 16 international hotels in the Maldives, offer guests and residents a contemporary desk, restaurant, bar, library and confer- Malaysia, Australia, UK, USA, Bhutan, 450sq m (4,844sq ft) spa designed along a ence rooms, and 3,500sq m (37,674sq ft) of Sri Lanka, Africa and the Middle East. combined African and eastern theme. It landscaped gardens featuring a pool. Read more: http://lei.sr?a=o6G7e will have 12 treatment rooms, a fitness Read more: http://lei.sr?a=2v0B3

8 spa business handbook 2013 www.spahandbook.com DEVELOPMENT PIPELINE AFRICA

The new Resense Spa will span three ﬂ oors at the Kempinski in Accra

On entering the Resense Spa, guests Architects Looney & Associates based Resense Spa will be greeted by a health concierge in the its design on a reinterpretation of classi- Accra, Ghana Open Lounge, and provided with a designer cal baroque and modern European styles to robe, before being escorted to The Private create a colourful area, fi nished in rich nat- Opening: Q3 2013 Lounge to relax and socialise. ural tones, stone, wood and gold mosaics. Spa consultancy and contract manage- A key experience will be The Resense Resense Spas will open in Riyadh, Saudi ment fi rm Resense Spa SA is to launch a Bathing Kur – an 11-step spa journey to fully Arabia, in the Cairo Royal Luxum hotel in new branded portfolio of full-service spas, cleanse and revitalise the body, before cul- Egypt later in 2013, and in Beirut in 2014. with the opening of its fi rst Resense Spa at minating in a soap massage and relaxation Resense Spa SA was founded in 2009 as a The Kempinski Hotel Gold Coast City in time in the Slumber Suite. joint venture between international hotel Accra, Ghana, this August. Guests can also enjoy Inviion-supplied management group Kempinski Hotels SA The 269-bed resort will be located near wet areas equipped with a hammam, and and spa consultancy Raison d’Etre. The the Accra International Conference Centre, six single treatment suites, two double company’s portfolio of 39 spas encom- State House and National Theatre – attract- treatments suites, two scrub rooms and passes two separate brands – 15 existing ing both business and leisure travellers, two Resense Slumber Suites, in addition Kempinski The Spa facilities located in 14 while the spa itself will be open to hotel to Resense’s Open and Private Lounges, a countries and the four new Resense Spas. guests, the day spa market and members. dining lounge, and a beauty salon offering The Resense Spa will be in selected The Resense Spa and 670sq m (7,211sq ft) hairdressing services. hotels or as standalone spas, while Kemp- health club will span 3,000sq m (32,291sq ft) The treatment menu will utilise the lux- inski The Spa is a fl exible concept located over three fl oors, with a 25m (82ft) outdoor ury Thémaé, Paris product line based on the exclusively within Kempinski hotels. pool, yoga studios and four tennis courts. natural healing benefi ts of tea. Read more: http://lei.sr?a=e3U3k www.spahandbook.com spa business handbook 2013 9 DEVELOPMENT PIPELINE AFRICA

include six Moroccan hammams (three for Baccarat Hotel Rabat women, three for men) using semi precious Rabat, Morocco stones – two cooler 35˚C jade rooms, two warm 45˚C amethyst rooms, and two hot Opening: 2014 55˚C crystal chromotherapy rooms. There Baccarat, the renown French crystal com- will also be eight single treatment rooms, pany, is moving into another luxury arena two VIP treatment suites, an alchemy area, with ultra high-end residences, hotels and an indoor and outdoor pool, a beauty and resorts with spas. hair salon, a spa retail area, and ﬁ tness and Originally founded in 1764 after a decree yoga studios. from Louis XV, Baccarat was bought by The Baccarat Spa Resort in Marrakech investment ﬁ rm Starwood Capital in 2005. will offer a destination spa on a 5-acre Over the years Baccarat has become famous (2-hectare) estate with 60 villas and two for its innovative, beautiful crystal designs restaurants. The resort will launch in 2015 and attention to detail – and it’s this com- and the spa “will stand out because of its mitment to perfection in both design and all-encompassing wellness offering and service which will underpin its hospital- results-orientated programmes”. It will ity and spa brands. With Starwood as the offer glamour, socialising, fun and relaxa- driving force, Baccarat is to open six hotel/ tion as, say Raison d’Etre “healing doesn’t resorts/residences by 2016 – three of which need to be boring: it can be fun, explora- will be located in Morocco. The spa con- tive, delicious and communal”. cept in the facilities has been created by A spa will also feature in Baccarat Resort Swedish-based consultancy Raison d’Etre. & Residences Marrakech – a far larger pro- The 130-bed Baccarat Hotel Rabat, in ject in the city that will offer four hotels, 80 the capital of Morocco, is being funded by hotel villas and 70 branded residences. It a local private company. When it opens will be built in the exclusive Palmeraie dis- in 2014, its Baccarat-branded spa trict and is set to open by 2016. is expected to be one of the larg- To follow will be Baccarat Hotel & Resi- est and comprehensive in the area dences New York (2014), Baccarat Hotel & Morocco and New York (above) and will target regular local clients, Residences at Dubai Pearl (2016) and Bac- sites will open in 2014 as part of via an exclusive hotel membership, as carat Residences Shanghai in China. the Baccarat crystal brand (right) well as hotel guests. Standout facilities Read more: http://lei.sr?a=x3x1f

The site, which is an hour’s drive from tourists to the national park itself. Adjoin- KenGen geothermal spa Nairobi, will reportedly feature four inter- ing the spa, there will be a visitor centre and Hells Gate National Park, Kenya connected open-air lagoons with water museum, but there are currently no plans temperatures up to 40°C, as well as steam- for accommodation. Opening: Q3 2013 rooms and saunas. The spa, which is due for completion in African energy company KenGen is It has been described as “the biggest nat- mid 2013, is set to be Africa’s equivalent to constructing a geothermal spa next to its ural spa in Africa” and will be designed to Iceland’s Blue Lagoon and has the permis- Olkaria II power plant on land that forms cater for up to 500 people. Being one of the sion of the Kenya Wildlife Service which part of the Hells Gate National Park only natural health spas in a national park owns the park. in Kenya. on the continent, it is expected attract more Read more: http://lei.sr?a=f8Z1E in

10 spa business handbook 2013 www.spahandbook.com DEVELOPMENT PIPELINE ASIA & AUSTRALASIA

Six Senses Bhutan Bhutan Opening: Q1 2016 Six Senses is developing a travel circuit of fi ve spas in the Buddhist nation of Bhutan – a country that is famously strict on development and tourism. The spa lodges, located in Thimpu, Punakha, Phobjikha, Bumthang and Paro, will have a total of 90 bedrooms between them, and each will have between two to six treatment rooms. The spa concept will be based on the There will be two 3,200sq ft massage rooms, as well as a on-land spa country’s unique standard of living indicator. Instead of a gross national product, Bhutan uses a gross national Poseidon Undersea Resort happiness (GNH) index, focusing on the Fiji wellbeing of its people, to measure the its development as a nation. Opening: 2015 The spas at each lodge will focus on Poseidon Undersea Resorts LLC and affi l- a different strand of the GNH – cov- iated companies are to design, build and ering everything from physical and operate one of the world’s first luxury mental wellness to environmental and sea fl oor eco-resorts, located off a private social wellbeing – with a circuit of all island in Fiji. fi ve offering an extraordinary wellness Situated in a 5,000-acre (2,023-hectare) Guests will enjoy amazing sea life views experience that's unique to the country. lagoon, the resort’s underwater portion – Details: www.sixsenses.com which will be 40ft (12m) below the surface A reception building, fi tness centre, fi ve – will consist of two 3,200sq ft (297sq m) restaurants and six bars, two pools, ten- underwater massage rooms with sea life nis courts, a dive shop, and nine-hole golf views via thick acrylic windows. There course will also be shore-based. Uniquely, will also be 25 suites, a 100-seat restaurant guests will have a chance to pilot one of and bar/lounge and a conference/wedding four 1,000ft-capable three-passenger per- chapel and theatre area. sonal submarines. Another 3,500sq ft (325sq m) spa will The project is the brainchild of Bruce form part of the on-island resort complex Jones, the CEO of two submarine compa- which will feature 51 accommodation nies – US Submarines and Triton. With the units (incorporating 76 bedrooms in total), design and engineering of the subsea struc- including 24 beachside bungalows and 26 tures already complete, the next step is to over-water bungalows. The new develop- secure the capital to begin construction. It’s ment will be a six star resort and the spa estimated that completion will take two services will be commensurate with this years once construction has begun. level of service. Read more: http://lei.sr?a=q6J8W Each lodge will have treatment rooms www.spahandbook.com spa business handbook 2013 11 DEVELOPMENT PIPELINE ASIA & AUSTRALASIA

One of China’s ﬁ rst wellness communities will have 69 treatment rooms

GOCO Hospitality has worked on the Octave Living Destination Retreat feasibility and design of the 85,000sq m Suzhou, China (914,932sq ft) wellness community, including an 8,000sq m (86,111sq ft) destination Opening: 2015 spa, integrated medicine and an executive Work is underway on one of the fi rst well- health centre. The retreat will contain 69 ness communities in China. The Octave treatment rooms and two aquatonic pools Living Destination Retreat is situated on – one indoor and one outdoor – which offer the shores of Yangcheng Lake in Suzhou, experiences such hydromassage stations which is billed as the ‘Venice of the East’. In using therapeutic jet streams, micro- close proximity to the millions of city dwell- bubbles and geysers to relieve stress and ers in Shanghai, the development’s target promote healing. market is the city’s career professionals in A thermal area by Deckelmann Wellness their mid-30s to 50s. will offer male and female sections, plus a A project of IMC Octave – the real estate co-ed area with an indoor aquatonic pool and hospitality arm of Singapore-based and up to fi ve other thermal experiences. diversified company IMC Group – the Elsewhere, a mind-body centre will offer 69-bed hotel and 104 residential villas and activities like yoga and pilates, meditation 100 serviced apartments are being designed spaces, and a fi tness suite, along with an The retreat is on Yangcheng Lake and by NYC-based Tsao and McKown Archi- outdoor yoga area and meditation garden. targeted at Shanghai city professionals tects and due for completion in early 2015. Read more: http://lei.sr?a=a0s6J

12 spa business handbook 2013 www.spahandbook.com DEVELOPMENT PIPELINE ASIA & AUSTRALASIA

Sylvia Sepielli is the spa consultant

Capella Niseko Resort Hokkaido island, Japan Opening: 2013 Shaolin Chi has been commissioned by the Shaolin monk monastery Capella Hotels & Resorts is preparing to launch Capella Niseko Resort on the the headquarters of the Shaolin monks. The Japanese Island of Hokkaido in 2013. Shaolin Chi Resort initial plans are for a 119-bedroom hotel and The resort has been designed by Song Shan, China a 5,500sq m (59,000sq ft) spa and medical Japanese architect Tadao Ando with wellness centre with extensive relaxation a 70-suite hotel and 149 residences. Opening: to be confi rmed gardens with temples, meditation areas and Capella worked with spa consultant Syl- Wellness and design company Schletterer water features. The spa will offer a combi- via Sepielli to develop the treatments at has been approached by the Shaolin mon- nation of eastern and western practices and Auriga Spa. They will incorporate Chi- astery to design its very fi rst resort and spa mind, body and spirit techniques. nese and Japanese practices and refl ect on the holy mountain of Song Shan, close to Details: www.schletterer.com phases of the lunar cycle. Other facilities at the spa include onsens, a yoga studio, fi tness centre and spa café. The Capella will form part of the already has seven hotels in French Poly- 462-hectare (1,142-acre) Niseko Village The Brando nesia including four InterContinentals. It ski resort, which YTL Hotels bought Tetiaroa, French Polynesia will have 35 villas with a strong focus on from US company Citigroup in March the environment – all of the energy it uses 2010 for a reported JPY6bn (US$67m, Opening: Q3 2014 will come from renewable sources like solar €50m, £42m) (see SB11/3 p46). YTL is Deep Nature, a French-based spa and thal- panels, deep ocean-cooling technology and to create a world-class, year-round vil- assotherapy consultancy, is working on the coconut biofuel. lage resort, with private residences and spa element of The Brando – an eco-resort The spa will be located in a large planted high-end leisure facilities. on the Tetiaroa atoll, French Polynesia. The area partly built over a tropical pond. It has Alongside it is an existing 506-bed 12-island atoll was bought by the actor Mar- a village style with facilities – three dou- Hilton Hotel – included in the origi- lon Brando in 1965, who fell in love with ble treatment rooms, two steamrooms, a nal sale – and the 200-bed Green Leaf it while scouting for fi lm locations around cold bath, relaxation area and tea lounge – Hotel which reopened after renovation Tahiti for his movie Mutiny on the Bounty. housed in separate bungalows for a sense of later in 2010 with a 100sq m (1,076sq ft) The Brando is owned and will be oper- tranquility, privacy and exclusivity. spa and onsen. ated by Pacific Beachcomber, which Read more: http://lei.sr?a=8j1g6 Read more: http://lei.sr?a=R3m1O www.spahandbook.com spa business handbook 2013 13 DEVELOPMENT PIPELINE ASIA & AUSTRALASIA

Desaru Coast Johor, Malaysia Phase one Opening: Q4 2014 he goal of Destination Resorts, a subsidiary of Khazanah Nasional T Berhad which is the investment arm of the Malaysian government, is to put Malaysia on the international tourism map by funding and creating world-class leisure and residential developments across the country (see SB12/2 p32). Its largest project is Desaru Coast in Johor, a 17km (11mile) beachfront integrated resort. The MYR3bn (US$982m, €754m, £608m) development will include four luxury hotel and spa resorts, private houses for sale or lease, plus a retail mall, Desaru Coast will have a six-star development managed by Amanresorts convention centre, two golf courses and three theme parks. The development of branded Sheraton Hotel & Resort, and two It will also own and operate the 384-bed- Desaru Coast will be in three phases, with ﬁ ve-star properties managed by Malaysia’s room Plantation Hotel, which is a new the ﬁ rst phase due to open by the end of Archipelago Hotels & Resorts. hotel concept being created by Destina- 2014. The hotel and spa resorts will be a Archipelago will own and manage the tion Resorts and Archipelago that will combination of one six-star branded site Datai Desaru Resort, which will offer 64 cater to the family and theme park market. managed by Amanresorts, one five-star suites and 35 pool villas set on a hilltop. Read more: http://lei.sr?a=4A4Q5

14 spa business handbook 2013 www.spahandbook.com DEVELOPMENT PIPELINE CENTRAL & SOUTH AMERICA

Amble Resorts & Residences Panama Opening: 2014 A boutique jungle resort and spa built between old growth trees to blend in with the natural surroundings is being constructed on a Panamanian tropical island. Amble Resorts’ Isla Palenque resort is situated off Playa Palenque (the island’s largest volcanic beach) and will offer 16 bedrooms, including 10 in luxury tented suites. The main part of the resort is expected to open in mid-2013, while a simple, open-air pavilion spa will follow in 2014. In line with the resort’s philosophy of completely connecting with nature, the The resort is being designed to blend into its lush, natural surroundings bijou spa will use products made from locally sourced mineral clays, aromatic oils, a morning massage to ‘align’ the body. The Isla Palenque resort represents the and fresh botanicals. While other ranges Also available will be pre- and post-hiking ﬁ rst phase of a 10-year development pro- will be supplied by local company Cloud and adventure massages as well as cou- cess. Upon completion of all phases, the Forest Botanicals. ple massages and wraps featuring natural site will have 220 homes on more than 400 Treatments will include an arrival day ingredients and techniques inspired by acres (162 hectares). massage to replenish travel fatigue and local wellness practices. Read more: http://lei.sr?a=q2c8R

Medical Hospital. Facilities will comprise Gynaecologist Dr Jesus Lujan, who is Pro Natal Wellness three treatment rooms, including a double director of the Medical Maternity Cen- Mexico City, Mexico room for couples, a relaxation lounge and tre, along with his wife Alexandra Volin a spa retail boutique. A standout experi- have participated in the creation of the Opening: Q4 2013 ence is a steamroom infused with medicinal maternity wellness treatment menu in Pro Natal Wellness, a centre designed to herbs from the Sonora desert which emu- coordination with the consulting ﬁ rm Mes- promote a healthy and happy pregnancy, lates a traditional Mexican temazcal. With a tre & Mestre Spa. is set to open in the Santa Fe, a major busi- therapist monitoring the duration and tem- Unique educating programmes and ness district in Mexico City, this September. perature, the sessions are used to detoxify seminars for breastfeeding, fertility and It will offer one of the first medically the body before pregnancy and to soothe connecting with new born babies will also supervised maternity wellness programmes the pelvic ﬂ oor after the baby is born. be key to the spa’s offering. in Mexico and will be delivered by acu- The treatments have been designed for All massage therapists will receive on- pressure specialists, homeopathy experts, each phase, before, during and after preg- site specialised training on prenatal and nutritionists and wellness coaches. nancy, aiming to sooth and alleviate swollen postpartum by the hospital’s medical team, The 900sq ft (84sq m) facility is an exten- feet, sore lower backs, swollen breasts, sci- allowing the staff to help with pregnancy sion of the Medical Maternity Centre and atic nerve pain and other general aches, related issues. will be located in the penthouse of the Bite which may be brought on by pregnancy. Read more: http://lei.sr?a=l3H5U www.spahandbook.com spa business handbook 2013 15 DEVELOPMENT PIPELINE CENTRAL & SOUTH AMERICA

The ﬁ rst phase of Kittitian Hill will be complete by 2014

Kittitian Hill St Kitts First phase opening: Q4 2013 To be run by Sedona Resorts – the developers of Mii amo in the US – the US$300m (€228m, £191m) Kittitian Hill development is spread over a 400-acre (162-hectare) hilltop with views over the Caribbean Sea. The architecture, interior and landscape design of the project is being created by Bill Bens- ley – the Asia-based architect responsible for iconic designs such as the Four Seasons Tented Camp in Thailand and the Coqoon Spa in Phuket. Built around a village core, it will feature a mix of residential and holiday let cottages (90), villas (69) and townhouses (74), as well as a hotel. A 20,000sq ft (1,858sq m) 15-treatment room spa will be located on The US$300m development has been designed by Bill Bensley and will be run by Sedona the edge of the resort, with a tropical rain- forest backdrop. Due for completion this The second stage, which is already under- the remainder of the villas – and is due November, the ﬁ rst phase of construction way, will focus on construction of the spa for completion in the fourth quarter of by Terra Forma Developments will include and village components – including the res- 2014. The entire project expected to be all 90 one-bedroom cottages, 15 villas and taurants, shops, a golf clubhouse, a beach ﬁ nished by 2016. a par-72 golf course. house, tennis courts, outdoor hot tubs and Read more: http://lei.sr?a=d9D6F

16 spa business handbook 2013 www.spahandbook.com DEVELOPMENT PIPELINE CENTRAL & SOUTH AMERICA

Baha Mar Resort Bahamas Opening: Q4 2014 The US$3.5bn (€2.66bn, £2.29bn) Baha Mar Resort mega development will cover 400 hectares (988 acres) along the white sandy shores of the Bahamas. Four hotels totalling 2,200 bedrooms and a signifi cant residential element will be built on the extensive complex scheduled to open in December 2014, as well as two spas and a large casino. The property will centre on the 1,000-bed Baha Mar Casino & Hotel created by Krav- itz Design offering a 100,000sq ft (9,290sq There’s a Rosewood, Mondrian and Hyatt hotel, plus one by Lenny Kravitz’s design team m) casino and a 30,000sq ft (2,787sq m) ocean-view destination ESPA spa. A villa well as an ‘intimate’ Rosewood Sense® spa. mian fl owers and native trees, fl amingos, and nightclub will also be designed by Other hotel operators will include Mon- sea turtles and stingrays. Kravitz Design – the creative fi rm of singer drian and Hyatt. Baha Mar is fully funded with US$2.45bn Lenny Kravitz. The 20-acre (8-hectare) Beachfront (€1.86bn, £1.61bn) in fi nancing from the Rosewood Hotels & Resorts® will run a Sanctuary will offer more than 14 pools Export-Import Bank of China. 200-bed hotel, including 87 residences, as and an eco-water park fi lled with Baha- Read more: http://lei.sr?a=v3G3l

The rig spa needs to attract investment tions, includes 300 small bedrooms – where Oil Rig Platform Resort & Spa sofas turn into beds to capitalise on space Gulf of Mexico – a state-of-the-art spa and fi tness centre and seawater swimming facilities. It also Opening: Unconfi rmed has a focus water-based activities such Oliver Douglas, the principal and director as boating, snorkelling and diving. The of design for Morris Architects, has con- target audience will be passengers on board firmed that the Oil Rig Platform Resort cruise ships travelling between Mexico and & Spa concept is still a ‘live project’ that’s the Caribbean. open to investment opportunities. In the next century, up to 4,000 oil rigs Back in 2008, the Houston-based team will no longer be used in the Gulf of Mex- won the Radical Innovation in Hospital- ico. Removing them is an expensive process ity design competition for its concept of and involves sea life harming explosives. transforming a decommissioned oil rig Morris Architects initially had three cli- in the Gulf of Mexico into an eco-friendly ents approach the fi rm about developing resort and spa. the project, but Douglas says interest dried The proposition, based on deep sea, up in the economic downturn. wind, solar and geothermal energy solu- Details: www.morrisarchitects.com www.spahandbook.com spa business handbook 2013 17 DEVELOPMENT PIPELINE EUROPE

There will be a zero-gravity spa

Mobilona Space Hotel™ Barcelona, Spain Opening: Unconfi rmed US fi rm Mobilona is to invest €1.5bn (US$1.9bn, £1.3bn) in a development featuring Europe’s tallest hotel on a man-made island off the shores of Bar- celona, Spain. The Barcelona Island project will feature a fi rst of its kind Mobilona Space Hotel™ which prom- ises to offer guests an “out of this world” experience by using immersive displays The 4,000sq m spa will overlook Lake Saimaa; there’s also room for 150 spa villas on-site – virtual reality galleries providing panoramic impressions of the universe – throughout the building. Huhtiniemi spa resort The 984ft (300m) Galaxy Tower, will Lappeenranta, Finland house a hotel with 2,000 suites and Opening: Q1 2014 residences. Prices will start at €300 (US$386, £256) a night. Among the high- Work has started on Huhtiniemi, a €70m lights will be the fi rst zero-gravity spa. (US$91m, £56m) spa hotel and villas in Guests will be taken in a Space Glider to Lappeenranta, eastern Finland. the spa inside a high altitude park and The property will be owned in a joint tropical garden. Afterwards they can visit venture between two Finnish property the Space Observatory for views of stars. investment companies – Ultivista and Mobilona, a young firm, is plan- Conte Invest. The hotel will have 350 bedrooms ning two other Space Hotels in Los The resort will feature three intercon- Angeles and Hong Kong with an esti- nected parts – a 14-storey 350-bed hotel, a a sauna world and a relaxation area offer- mated value of US$6bn (€4.7m, 4,000sq m (43,056sq ft) spa; and a 7,000sq ing views across Lake Saimaa. £4m). It will also create immersive m (75,347sq ft) space for 150 spa villas. The development will be built by Buildia, technology centres to supply the sur- Exact details of the spa facilities have not a construction company set up by the joint round experiences in the buildings. been disclosed, but it’s believed that there venture to deliver the project. Read more: http://lei.sr?a=O8V8x will be a range of indoor swimming pools, Read more: http://lei.sr?a=J6v0P

18 spa business handbook 2013 www.spahandbook.com DEVELOPMENT PIPELINE EUROPE

The spa hotel will use natural waters

The €9m construction will use a type of buoyant polystyrene that allows the spa to fl oat Bath Hotel & Spa Bath, UK restaurants/bars (one dry and one wet). Opening: 2014 Floating Gardens The top fl oor will house three treatment Amsterdam, The Netherlands rooms and a large area for group therapy YTL Hotels, the hospitality division such as hot yoga. of Malaysia-based infrastructure con- Opening: 2014 Innovative treatments are likely to glomerate YTL Corporation, is to take It is estimated that up to €9m (US$11.7m, include elements of psychoneuroimmu- on the development of a 98-bed spa £7.3m) will be spent on transforming a nology – which looks at how emotions and hotel in the UK spa town of Bath. competition-winning sustainable fl oating health are linked. YTL Hotels has acquired the pro- spa concept into a commercial business. The development is being built using ject from Bath Hotel and Spa Limited Originally thought up by Dutch architect GreenRexwall, a type of recycled poly- (BHSL) – a joint venture between the Anne Holtrop and Studio Noach (see p51) styrene which is stronger than steel and Trevor Osborne Property Group and for a futures design competition for the provides excellent insulation. It is also CP Holdings – for an undisclosed sum. Netherlands Architect Institute, Floating buoyant, which allows it to fl oat. Botanical To be developed in a vacant hotel Gardens is due to open on lake IJmeer near artist and engineer Patrick Blanc, has also building, the new spa hotel will be one Amsterdam’s city centre in 2014. come up with a way of coating the design of the fi rst in the country to use natural The designers have also revealed what in vegetation – using vertical gardens – so thermal water when it opens in 2014. facilities will be featured. The ground fl oor that it will breathe oxygen. An initial development had already will boast fi ve saunas, two of which will have Read more: http://lei.sr?a=R6u6E and been undertaken by BHSL and panoramic lake views; fi ve pools and two http://lei.sr?a=M7R1s construction began in 2012. YTL Cor- poration – which owns local water supply company Wessex Waters – has started drilling a new borehole to source water from Bath’s natural hot springs. Meanwhile, Trevor Osborne, a co-owner of BHSL, is to provide ongoing advice as the project moves forward. This development is the UK debut for YTL Hotels (see SB11/3 p46). Botanical artist Patrick Blanc will create vertical gardens to cover the exterior Read more: http://lei.sr?a=Z3h0z www.spahandbook.com spa business handbook 2013 19 DEVELOPMENT PIPELINE EUROPE

The 28 apartments will feature thermal water ‘moon bath’ pools

Meanwhile, US spa consultancy Under a There will also be a separate expansive 51˚ Spa Residences Tree will be developing Spa 51˚, a contem- Banya Suite available for private book- Leukerbad, Switzerland porary luxury interpretation of Russian ings which will have its own Russian and Alpine spa traditions. The 15,000sq ft sauna, tepidarium, plunge pool and del- Opening: 2015 (1,400sq m) spa is set to feature a fi tness uge shower, plus a lounge, dining facilities The Swiss Development Group has started centre and outdoor lap pool, plus up to 10 and treatment room and outdoor space work on a residential, hospitality and spa treatment rooms which will connect to a with naturally-heated soaking barrels and project in Leukerbad, in the heart of the European-style bathhouse with substan- cold plunge pool. In a recreational twist, Swiss Alps, where the Valais mountain’s tial hydrothermal experiences. the Banya Suite will be accessible to an on- thermal waters have bubbled at 51˚C since Bathhouse facilities will comprise a site night club via a secret entrance. Roman times. traditional Russian sauna – a high heat Spa treatments and personal care ser- Situated 1,402m (4,600ft) above sea level, chamber that can reach temperatures of vices will be rooted in the theme of lifestyle the site, designed by US architects Michael 100˚C – a cooler tepidarium, an inhalation wellness, leveraging the therapeutic effects Graves & Associates, is set to host 28 lux- room, steamroom, plunge pool and rest- of mineral water. Contrasting thermal ury apartments boasting their own natural ing area which lead to an indoor mineral experiences will be used to promote relax- thermal whirlpools and outdoor ‘moon pool joined by a swim-through passage to ation, aid detoxifi cation and to help with bath’ pools. It will also include a fi ve-star an alfresco hydromassage pool and gardens sports conditioning and stress manage- resort hotel operated by Kempinski. with views over the picturesque valley. ment. Read more: http://lei.sr?a=g4X5k

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Akasha will have a street entrance

Café Royal London, UK Opening: Q3 2013 London’s historic Café Royal – the once renown restaurant and meeting place frequented by famous people such as Oscar Wilde, Virginia Woolf and George Bernard Shaw – reopened as a luxury It will be one of the UK’s fi rst genuine spa hotels in more than 100 years 159-bedroom hotel (including six historic suites) in December 2012 and a Landowners High Peak Borough Council spa follows in the third quarter of 2013. Buxton Crescent & Thermal Spa and Derbyshire County Council confi rmed After a reported £90m (US$145m, Buxton, UK that an historic deal with the Buxton Cres- €112m) lease deal and three-year refur- cent Hotel and Thermal Spa Company bishment, the Regent Street property Opening: Q4, 2015 (BCHTS) for the scheme was secured on relaunched as the second member of The development of the UK’s “fi rst genu- 2 April 2012. BCHTS has been created to The Set – a new hotel collection estab- ine spa hotel” for more than 100 years in deliver the development by the Trevor lished by property entrepreneurs Derbyshire, has moved forward with the Osborne Property Group and CP Hold- Alfred and Georgi Akirov. signing of a landmark agreement. ings, owner of Danubius Hotels. The hotel has been designed by Lon- The £35m (US$56m, don’s David Chipperfi eld Architects and €44m) Buxton Crescent Donald Insall Associates. The 1,200sq project includes restoring m (12,900sq ft) two-storey Akasha the listed Crescent build- Holistic Wellbeing Centre day spa will ing and Natural Baths and have its own entrance at street level. Pump Room. A 79-bed spa The upper fl oor will have a yoga and hotel incorporating the Nat- pilates studio and gym. The lower level ural Baths is at the centre of includes a 19m (62ft) pool, fi ve treat- the plans. There will also be ment rooms – three with whirlpools a 2,000sq m (21,528sq ft) nat- – private and public hammams, sauna ural thermal water spa, with and watsu pool. Elemental Herbology thermal peat wrap and inha- is the product house, and 4SeasonsSpa lation facilities. Read more: will provide the wet spa facilities. Buxton’s listed Crescent building is to be fully restored http://lei.sr?a=v0V8i Read more: http://lei.sr?a=N8m2v www.spahandbook.com spa business handbook 2013 21 DEVELOPMENT PIPELINE THE MIDDLE EAST

Mohammed bin Rashid city Dubai, UAE First stage opening: 2014 A new city is to be built in Dubai which will feature the world’s largest mall, a theme park complex, 100 hotels and a number of spa and wellness resorts. Plans for the new Mohammed bin Rashid city were revealed by prime minister and ruler of Dubai, sheikh Mohammed bin Rashid al-Maktoum. As well as the gigantic Mall of the World, the city will also contain 100 hotels, a 455-acre (184-hectare) park and an international family attraction in collaboration with Universal Studios. Located between Emirates Road, Al The mega-resort already has three spas and at least two more are being built Khail Road and Sheikh Zayed Road, the development will be overseen by Dubai There are already three spas open on Holding, a global investment holding Saadiyat Island Saadiyat Island. These include a two- company owned by the sheikh, and Abu Dhabi, UAE treatment room spa as part of SBM’s Emaar Properties, the developer of the Monte-Carlo Beach Club which opened Opening: 2015 Burj Khalifa. Dubai-based real estate in 2010 and an Atarmia Spa with nine company Meraas Holding will develop Two spa and wellness facilities are still to treatment rooms which forms part of the the project with the fi rst stage expected open on Saadiyat Island, the 27sq km (10sq 360-bed Park Hyatt Abu Dhabi Hotel and to be completed in 2014. mile) mega-resort off the coast of Abu Dhabi. Villas that opened in 2011. Plans for the new city are largely Scheduled to launch by June will be a Last year saw the arrival of a 3,500sq m divided into four themes – family tour- DNA Integrative Medicine & Wellness (37,674sq ft), 12-treatment room Iridium ism, retail, art galleries and a “unique Centre at the existing St Regis complex. Spa at the 377-bed St Regis Saadiyat Island area that will provide an integrated The centre will be the global fl agship for Resort. Iridium is the in-house spa brand environment for entrepreneurship and US-based DNA Health Corp which special- for St Regis. innovation in the region.” ises in science-based personalised lifestyle Saadiyat Island is being masterplanned Read More: http://lei.sr?a=w0z2F medicine. It will offer holistic health and by the Abu Dhabi-based Tourism Develop- wellness programmes based on a comment and Investment Company (TDIC). It bination of western medicine, advanced has been designed as a cultural destination diagnostics, clinical therapies and centu- with a number of museums – including a ries old eastern health traditions. Guggenheim and Louvre; as a beach geta- Meanwhile, hotel management firm way for tourists; and also as a business hub Rotana is set to oversee a 354-bed and for international commerce. It will also 13-villa beachfront property which is due feature exclusive waterfront homes for to open in 2015. The resort will feature the residents and one of the Gulf’s fi rst ocean group’s signature Zen, the spa at Rotana front golf courses. The fi rst phase is due in 2014 and Bodylines health club. Details: www.saadiyat.ae

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Water Discus Hotel Dubai, UAE Opening: Q1 2015 Plans are moving forward on a futuristic underwater hotel project in Dubai, which will allow guests to sleep with fi sh swimming outside their bedroom windows. The Water Discus Hotel will have 21 submerged rooms, as well as 30 above the surface, a dive centre, luxury spa, two restaurants, a swimming pool and a helipad. According to Bogdan Gutkowski, CEO of Big Invest, which is one of the partners in the project, the design concepts are now being fi nalised, talks are ongoing with investors and he is confi dent the hotel could open as early as 2015. Read more: http://lei.sr?a=z1a4j The ambitious Water Discus Hotel will offer 21 underwater rooms

development and management company, Alila Jabal Akhdar announced that it has passed the 60 per Jabal Akhdar, Oman cent construction mark of its hilltop project, the Alila Jabal Akhdar Resort. Opening: Q4 2013 The project is currently 8 per cent ahead Alila Hotels and Resorts is on track to of schedule and Nasser Al Maqbali, COO of launch the first luxury resort in the Omran said he expects the resort to become remote mountainous Jabal Akhdar region a pinnacle in the region’s tourism sector in Oman by December 2013. Omran, the and attract local and international visitors. The resort has a dramatic hilltop location government-owned tourism investment, Set 2,000m (6,600ft) above sea level, the property will feature 78 bedrooms, six suites and two royal villas. Designed by P49 and with architectural consultancy by WS Atkins, the resort will also house a large luxury spa, a health and fi tness club, a cliff-side restaurant and events space. Exact details of the Alila Spa have yet to be confi rmed but the treatment menu will follow the Alila philosophy of mixing locally-sourced ingredients with products from international brands. The resort is designed by P49 and will include a large luxury spa and a fi tness centre Read more: http://lei.sr?a=W6X2d www.spahandbook.com spa business handbook 2013 23 DEVELOPMENT PIPELINE NORTH AMERICA

Screen icon Monroe exuded beauty The Senses Spa brand has been created by Walt Disney Imagineering

healthy snacks in the relaxation areas such Marilyn Monroe Spas Disney – A Senses Spa as nutritious cupcakes and cucumber and USA Saratoga Springs Resort, Florida, USA basil water. The product houses, Éminence Organic Opening: Q3 and Q4 2013 Opening: Q3 2013 as well as the SpaRitual nail brand, have Niki Bryan, founder of Niki Bryan Spa Magical Manicures and Princess Pedicures been selected for their high quality Management Company, has partnered are staple treatments for Disney – a Senses ingredients, natural approach and their with ex-president of worldwide opera- Spa: the new family-friendly in-house spa eco-friendly offerings. tions at Walt Disney Parks & Resorts, Al concept for Walt Disney World which took The second Senses spa will open at Dis- Weiss, to launch Marilyn Monroe Spas. over the responsibility of owning and run- ney’s Saratoga Springs Resort at Lake The themed concept will include ning all of its spas from contract-operator Buena Vista Florida in July. It will feature spas, salons, nail boutiques and “other Niki Bryan this January. 10 treatment rooms, steamrooms, whirl- concepts” located around the world Developed by Walt Disney Imagineering, pools, relaxation lounges and a nail salon. through a licensing agreement with the design arm of Disney, Senses – a Disney The fi rst made its appearance at Disney’s Authentic Brands Group. Several open- Spa is a concept that aims to engage all the Grand Floridian Resort last December. ings are planned for Q3 and Q4 this senses and is themed around three spa jour- Other Disney owned and operated spas year, though leases are still to be fi nal- neys: relax, renew or imagine. include six in health club locations and three ised before further details are released. The ‘relax’ journey begins with a straw- salons. Ginger McLean, the group director Bryan said: “Matching the allure and berry elixir, has blue chakra lighting in the of Senses spas says: “Owning and operating glamour of Marilyn Monroe with the treatment rooms, incorporates lavender our spas, salons and fi tness centres presents beauty and spa industry is a natural fi t essential oils in the therapy and culminates an exciting opportunity to provide legendary and I’m thrilled to join Al Weiss on this with a strawberry basil anti-oxidant jelly. guest service… We will also be able to inte- venture.” A range of Marilyn Monroe The senses are further heightened with grate spa experiences into vacation planning spa products are under development a signature scent of citrus and botanicals, for guests more seamlessly.” Read more: too. Read more: http://lei.sr?a=e9F8w a mix of wet and heat experiences and http://lei.sr?a=1C2M1

24 spa business handbook 2013 www.spahandbook.com DEVELOPMENT PIPELINE NORTH AMERICA

The inspiration for the resort came from Whole Foods Health Resort a successful employee programme that the Austin, Texas, USA 346-store Whole Foods Market chain introduced to help improve eating and lifestyle Opening: 2016 habits, Mackey said. John Mackey, the co-CEO of US natural The transition from selling healthy foods grocer Whole Foods Market chain, has told to promoting a healthy lifestyle is a natural USA Today – the country’s national news- evolution for the chain. paper – that the company wants to develop However, this is not the first time it’s a resort and spa where people can go to tried to penetrate the wellness market – learn about leading a healthier lifestyle. back in 2006 it opened five pilot Whole Mackey suggested that the resort will be Foods’ Wellness Clubs in select stores. near to the company’s headquarters in Aus- The education-based outlets offered yoga tin, Texas which it is hoping to expand in classes, cooking demonstrations and life- The original Miraval is in Arizona the next three years. It is looking to part- style consultations, but failed to get high ner with a hotel chain to operate the resort enough footfalls. which, if successful, may be rolled out. Details: www.wholefoodsmarket.com Miraval Natirar New Jersey, USA Opening: 2014 training facility and a boutique hotel. It will Miraval Resort & Spa in Tucson, Ari- The Greenbrier also comprise the relocation and expansion zona has kicked off expansion plans White Sulphur Springs, West Virginia, USA of the Greenbrier Clinic, a facility that’s with the announcement of its second been offering preventative healthcare pro- destination at the Natirar estate in New Opening: Q1 2014 grammes to top executives since 1948. Jersey, an hour from New York City. A cutting-edge medical complex is to be The concept has been created by ortho- Miraval chair Philippe Bourguignon built at The Greenbrier, a luxury, health- paedic surgeon Dr James Andrews and previously told Spa Business to expect focused resort in White Sulphur Springs, healthcare developer Jack T Diamond. up to six new spa resorts (see SB12/4 West Virginia, USA. The Greenbrier Med- The resort, which boasts 710 bedrooms, p60). He said: “We invested in a total ical Institute will be developed in phases already has a 40,000sq ft (3,716sq m) spa, redesign to create the new Miraval in the 6,750-acre (2,732-hectare) grounds. a casino and three golf courses. At the cen- Life in Balance Spa with Clarins. Now The initial US$250m (€191m, £159m) tre is a sulphur water spring which guests we have the ideal product, our plan is stage will include a sports-medicine centre, have sought out for medicinal purposes for to duplicate Miraval. We need to go to a cosmetic surgery and lifestyle enhance- more than 200 years. upstate New York, south-east USA, ment academy, a sports performance and Read more: http://lei.sr?a=U9R7z southern California and northern Cali- fornia/Oregon – and maybe one more.” The second luxury resort, expected to open in 2014, will have an 86-bed hotel, a 20,000sq ft (1,858sq m) spa, a 10,000sq ft (929sq m) wellness pavilion, a 4,000sq ft (372sq m) yoga centre and a Miraval spa cuisine restaurant. Miraval is co-owned by AOL founder and former chair Steve Case. The medical resort will include the relocation and expansion of the original clinic Read more: http://lei.sr?a=P2N9a www.spahandbook.com spa business handbook 2013 25 DIARY DATES Diary Dates

Details of this year’s 13-15 MAY 2013 20-21 MAY 2013 conferences, trade Beautyworld Japan SPLASH! Pool & Spa Trade Show Tokyo Big Sight, Tokyo, Japan Suntec International Convention & exhibitions and networking This event will feature the latest products Exhibition Centre, Singapore events for spa professionals and services, as well as information on the SPLASH! is aimed at spa and pool latest trends in the Japanese and Asian manufacturers, retailers, builders, around the world beauty and spa sectors for the beneﬁt of contractors, architects, landscapers and wellness industry professionals. service technicians interested in market Tel: +81 3 3262 8939 directions, trends and new technology. www.beautyworldjapan.com Tel: +61 2 9660 2113 www.splashexpo.com.au 16-18 MAY 2013 Sustainable Cosmetics 23 MAY 2013 Summit North America Eco-Cosmetics InterContinental New York Paris, France Barclay Hotel, New York, USA Eco-Cosmetics is one of a series of Eco- This summit will explore some of the major Expert conferences for small/medium sustainability issues facing the beauty and enterprises, as well as large industrial spa industries such as green formulations, companies, consultancies and distributors packaging and marketing. Focal themes specialising in organic products. The Eco- for this year’s event will be novel green Food, Eco-Pack and Eco-Resto events follow ingredients, marketing developments and in June, September and November . consumer behaviour. Tel: +33 1 45 56 09 09 Tel: +44 20 8567 0788 www.conferences-eco-experts.com www.sustainablecosmeticssummit.com 28-30 MAY 2013 19-20 MAY 2013 Beautyworld Middle East Beauty UK Dubai International Convention & Get more people Nation Exhibition Centre, Birmingham, UK Exhibition Centre, Dubai, UAE attending your events. Beauty UK will aim to showcase a wide As one of the largest international trade range of products, equipment, services fairs in the region, Beautyworld Middle East Advertise on and training from beauty, holistic, nail and showcases products for the beauty, cosmetics tanning companies. fragrance, spa and wellbeing sectors. www.leisurediary.comleisurediary.com Tel: +44 1332 227 690 Tel: +971 4 389 4500 www.beautyserve.com www.beautyworldme.com

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2-3 JUNE 2013 13-15 JUNE 2013 22-24 JUNE 2013 Organic & Natural Beauty Show Beauty Eurasia International Esthetics, Cosmetics ExCeL, London, UK Tuyap Exhibition Center, Istanbul, Turkey & Spa Conference Las Vegas This event is an international exhibition and In its ninth year, this exhibition aims to Las Vegas Convention Center, conference for natural, organic, fair trade, attract nearly 500 beauty industry vendors. Las Vegas, Nevada, USA sustainable, ethical, free-from and eco- Tel: +90 212 603 33 33 A leading conference and trade show where friendly beauty products and nutritional www.beautyeurasia.com attendees are able to purchase products, see supplements from around the world. the latest trends and learn about the newest Tel: +44 20 7482 1000 18-20 JUNE 2013 techniques on the market. www.naturalbeautyshow.com Tel: +1 203 383 0516 HBA Global Expo www.iecsc.com 3-4 JUNE 2013 Jacob K Javits Convention Center, New York, USA 14-16 JULY 2013 Live Love Spa The HBA Global Expo features top suppliers Miami, Florida, USA for the cosmetics, personal care and fragrance Cosmoprof North America The first Florida edition of a series of USA- industries from the USA, Europe, Asia, the Mandalay Bay, Las Vegas, Nevada, US wide events designed to educate, promote Middle East, Canada and Latin America, This international beauty and cosmetics and connect the spa community by offering showcasing new products and services. fair is an exclusive business-to-business a platform for wellness related companies to Tel: +1 609 759 7611 cosmetic trade show for the industry. In showcase products and services. www.hbaexpo.com 2012, it attracted 856 exhibitors and around Tel: +1 800 728 1965 25,000 visitors. www.livelovespa.com 18-20 JUNE 2013 Tel: +1 480 281 0424 www.cosmoprofnorthamerica.com LOHAS Forum 8-10 JUNE 2013 Boulder Theater, Boulder, Colorado, USA 15-18 JULY 2013 Beyond Color This event unites over 500 executives and Porte de Versailles, Paris, France 360 companies linked to ‘lifestyles of health National Wellness Conference Beyond Color is one of the first exhibitions and sustainability’ (LOHAS). University of Wisconsin, Stevens dedicated to the multicultural beauty, fashion, Tel: +1 303 998 9416 Point, Wisconsin, USA hair, wellness, vitality and lifestyle sectors. www.lohas.com Presented annually by the National Tel: +33 1 44 69 95 69 Wellness Institute, this conference is set www.beyondcolourexpo.com 20 JUNE 2013 to include professional development and personal enhancement programmes as well Forum HOTel & SPA 9-10 JUNE 2013 as wellness activities. National Wellness Four Seasons Hotel George V, Institute programming focuses on six Hair & Beauty 2013 Paris, France dimensions of wellness, which it defines Messe Frankfurt, Frankfurt The forum is composed of panel discussions, as: emotional, occupational, physical, am Main, Germany round tables, and the Black Diamond award social (which includes environmental), Hair & Beauty 2013 offers a range of trends, for best European spa manager. Delegates intellectual, and spiritual. The conference styles, tips and expertise for hair, cosmetics, include decision-makers , hotel executives, programming typically includes a number of make-up and nail professionals. spa managers, owners and investors. wellness industry related topics. Tel: +49 69 75 75 0 Tel: +33 1 42 40 90 77 Tel: +1 715 342 2969 www.hair-beauty.messefrankfurt.com www.forumhotspa.com www.nationalwellness.org www.spahandbook.com spa business handbook 2013 27 DIARY DATES

15-18 JULY 2013 30-31 JULY 2013 24-26 AUGUST 2013 Cosmobeaute Asia Beauty Spa Expo Face & Body Northern California Putra World Trade Centre, Pragati Maidan Convention McEnery Convention Center, Kuala Lumpur, Malaysia Centre, New Delhi, India San Jose, California, USA Manufacturers and service providers Beauty Spa Expo is expected to welcome An annual expo held exclusively for skincare looking for importers and distributors to around 15,000 visitors in 2013 with professionals in San Jose, California, represent their products, equipment and attendees including importers, distributors, focused on offering business solutions, services in the ASEAN region, will have retailers, beauty and hair salon owners, as treatment techniques and skin science. the opportunity of not only dealing with well as a range of industry professionals, Tel: +1 630 653 2155 potential representatives but will have the manufacturers and entrepreneurs. www.faceandbody.com/california chance to meet salon and spa owners and Tel: +91 981 846 8554 beauty industry professionals. www.spasindia.com 25-26 AUGUST 2013 Tel: +603 8023 0820 Sydney International www.cosmobeauteasia.com 19-20 AUGUST 2013 Spa & Beauty Expo Live Love Spa 22-23 JULY 2013 Sydney Convention & Exhibition New York, New York, USA Centre, Sydney, Australia Live Love Spa New to the Big Apple, this industry event The Sydney International Spa & Beauty Phoenix, Arizona, USA is one of a series of USA-wide gatherings Expo is Australia’s premier event for the spa This is the Arizona edition of a series of USA- designed to educate, promote and connect and beauty industries, showcasing the latest wide events to educate, promote and connect the wider spa community by providing a spa and beauty products, treatments, ideas the spa community by providing a platform professional platform for spa and wellness and equipment from the country’s largest for spa and wellness related companies to related companies to showcase their latest gathering of leading brands and suppliers. showcase their products and services. products and services. Tel: +61 2 9422 2535 Tel: +1 800 728 1965 Tel: +1 800 728 1965 www.internationalbeautyexpo.com.au www.livelovespa.com www.livelovespa.com 5-8 SEPTEMBER 2013 25-28 JULY 2013 24-25 AUGUST 2013 3rd Balkan Spa Summit Thailand Health & Beauty Show A5M Conference in Anti- Izvor Spa and Wellness Resort Bangkok International Trade Ageing & Aesthetic Medicine Hotel, Arandjelovac, Serbia & Exhibition Centre (BITEC), Soﬁtel Melbourne on Collins, The summit is an annual meeting of the Bangna ,Bangkok, Thailand Melbourne, Australia Balkan spa, wellness and medical industries The Thailand Health & Beauty Show is said The Australasian Academy of Anti-Ageing – this year under the aegis of the Serbian to be recognised in the industry as one of Medicine presents this health and medical Spas Association – whose aim is to focus the region’s most thriving trade events. conference. The theme for the 2013 on the accomplishments of the Balkan spa This year’s event will put the spotlight on conference will be Obesity and the Metabolic industry through an exchange of theoretical a complete range of quality beauty and Syndrome: An Integrative Practice. This and practical experiences. Attendees can healthcare products and services, bringing year’s keynote speaker will be world- take part in various workshops and open together manufacturers and buyers, traders renowned endocrine expert and physician discussions relating to the latest news and and merchandisers as well as health and Dr Thierry Hertoghe. information from the Balkans and Europe. beauty professionals from around the world. Tel: +61 3 9813 0439 Tel: +381 34 700 400 www.hbsfair.com www.a5m.net www.balkanspasummit.eu

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8-11 SEPTEMBER 2013 18-20 SEPTEMBER 2013 18-21 SEPTEMBER 2013 SPATEC Fall 13 North America WAVES Pool/Spa/Bath World Spa & Well-being Exhibition Rancho Bernardo Inn, San International Expo Hall 4, IMPACT Exhibition & Convention Diego, California, USA Hall 7, Pragati Maidan, New Delhi, India Center, Bangkok, Thailand SPATEC Fall 2013 will bring together the One of India’s only events that brings Held alongside the World Spa & Well-being operators of leading American medium- together architects, builders, dealers, Congress, this exhibition will give attendees to-large hotel resort, destination, athletic, retailers, engineers, pool and spa companies, a chance to get up to date on the latest medical and day spas to meet with key wellness professionals and customers for industry trends and market events, to meet leading domestic and international suppliers face-to-face interactions, live product suppliers of products and services and to to participate in a series of one-on-one demos, seminars and networking. network with sector professionals. meetings taking place over two dedicated Tel: +91 11 4279 5061 Tel: +66 0833 5205 business days. www.wavesexpo.com www.worldspawellbeing.com Tel: +1 214 592 4270 www.mcleaneventsinternational.com 18-20 SEPTEMBER 2013 19 SEPTEMBER 2013 Sustainable Cosmetics Thailand Spa & Well-being Awards 9-11 SEPTEMBER 2013 Summit Latin America Bangkok, Thailand COSMEETING Paris São Paulo, Brazil Staged during the World Spa & Well-being Porte de Versailles, Paris, France This event is part of a series of international event, these awards include a ‘people’s Brought to you by Beyond Beauty organisers summits that focus on the leading issues choice’ category. ITEC World, this Paris-based event is that the beauty industry faces concerning www.thailandspaawards.com set to feature more than 500 exhibitors sustainability, natural, organic, fair trade from around 90 different countries and is and ecological products. 22-23 SEPTEMBER 2013 aiming to offer comprehensive information Tel: +44 20 8567 0788 on a range of care, hygiene, make-up and www.sustainablecosmeticssummit.com Olympia Beauty perfumery products and accessories. ITEC is Olympia Exhibition Centre, London, UK anticipating that this year’s event will attract 18-19 SEPTEMBER 2013 A show which includes product launches, over 20,000 visitors. treatment innovations and training Tel: +33 1 44 69 95 69 World Spa & Well-being Congress developments, plus educational seminars. www.cosmeeting.com Jupiter 14, IMPACT Exhibition & Tel: +44 1959 569 867 Convention Center, Bangkok, Thailand www.olympiabeauty.co.uk 16-17 SEPTEMBER 2013 Organised by the Thai Spa Association, this congress will be exploring the science 22-23 SEPTEMBER 2013 Live Love Spa and artistic merit of water. This is an Los Angeles, California, USA opportunity to understand how water in all International Esthetics, Cosmetics One of two California-based editions of its forms (gas, liquid or solid) is or can be & Spa Conference Florida a series of USA-wide events designed to used in the spa and wellbeing industry. Nine Broward County Convention Center, educate, promote and connect the spa technical experts and industry professionals Fort Lauderdale, Florida, USA community by providing a platform for spa from around the world will provide a wealth Around 5,500 professionals attend this and wellness related companies to showcase of information to leading professionals in the exhibition for skincare, wellness and their products and services. spa industry. equipment suppliers. Tel: +1 800 728 1965 Tel: +66 0833 5205 Tel: +1 212 895 8234 www.livelovespa.com www.worldspawellbeing.com/congress www.iecsc.com www.spahandbook.com spa business handbook 2013 29 DIARY DATES

8-30 SEPTEMBER 2013 4-6 OCTOBER 2013 15-16 OCTOBER 2013 The Hotel Show Salon Look Internacional Wellness & Spa Experience Event Dubai World Trade Centre, Dubai, UAE Feria de Madrid, Madrid, Spain Gran Via – The Exhibition The Hotel Show has been put together A trading platform for those companies Centre, Barcelona, Spain to provide a showcase of luxury and that are working in the Spanish beauty and Part of the Barcelona Piscina international contemporary interiors, essential equipment aesthetics sectors. aquatic exhibition, the Wellness & Spa and new technology suppliers, in addition to Tel: +34 91 722 57 38 Experience Event will focus examples of best three-day conference programme detailing www.ifema.es practice in the wellness industry and will the latest trends and forecasts for the hotel include speeches from experts from around and hospitality industry. 5-6 OCTOBER 2013 the world. Tel: +971 4 438 0355 Tel: +34 93 233 2000 www.thehotelshow.com Camexpo www.salonpiscina.com Earls Court, London, UK 30 SEPTEMBER-2 OCTOBER 2013 Camexpo is one of only dedicated events 21-23 OCTOBER 2013 representing the complementary, natural ILTM Spa Sustainable Cosmetics and integrated healthcare sector in the UK. Jumeirah Carlton Tower, London, UK It will feature 48 taster hands-on workshops, Summit Europe A new invitation-only event , ILTM Spa and 22 keynote seminars on topics such as Paris, France – in association with Tatler Spa Guide – detox and weight loss, nutrition for women’s The European edition of the Sustainable is dedicated to the innovators of spa and health and Chinese medicine. Cosmetics Summit will bring together key wellness travel and this year will coincide Tel: +44 1273 645 119 stakeholders in the beauty industry, such with the annual Tatler Spa Awards. www.camexpo.co.uk as cosmetic manufacturers, ingredient Buyers will be able to network with up to and raw material suppliers, retailers and 70 exhibitors of some of the world’s most 5-7 OCTOBER 2013 distributors, industry organisations and indulgent luxury spa experiences. certiﬁcation agencies, researchers and Global Spa & Wellness Summit Tel: +44 20 8910 7074 academics, as well as investors. www.iltm.net The Oberoi, Gurgaon, New Delhi, India Tel: +44 20 8567 0788 The Global Spa & Wellness Summit is an www.sustainablecosmeticssummit.com 3-5 OCTOBER 2013 international organisation that brings together a range of leaders and visionaries to 5th Trade Show of Spa and Wellness 21-23 OCTOBER 2013 positively impact and shape the future of the ISPA Conference & Expo Tourism in Central Europe global spa and wellness industries. It includes Sarvar, Hungary panel-led discussions, general sessions, small Mandalay Bay Resort & Casino, This event for the industry is a travel and group breakout sessions, as well as a number Las Vegas, Nevada, USA trade show which offers meetings between of hosted dining conversations. The ﬁrst day The ISPA Conference & Expo taking place the suppliers of natural spa, spa and includes the launch of the Global Wellness in Las Vegas provides spa leaders from wellness services from Slovenia and other Tourism Congress which will bring together across the globe with the opportunity to European countries, and representatives of ministers of tourism and wellness tourism join together and access a range of high- tourist agencies, tour operators, insurance thought-leaders to help generate some level executive education sessions, the latest companies and health institutions strategies to promote and grown this fast- cutting-edge spa products and collaborative throughout Europe. emerging travel category. networking options. Tel: +386 1 430 51 03 Tel: +1 212 716 1205 Tel: +1 888 651 4772 www.spa-ce.si www.globalspaandwellnesssummit.org www.ispa2013.com

30 spa business handbook 2013 www.spahandbook.com

DIARY DATES

23-25 OCTOBER 2013 4-7 NOVEMBER 2013 13-15 NOVEMBER 2013 ITB Asia World Travel Market Cosmoprof Asia Suntec International Convention & ExCeL, London, UK Hong Kong Convention & Exhibition Centre, Singapore WTM is an established business trade show Exhibition Centre, Hong Kong More than 750 exhibitors, 600 buyers and which will present a range of destinations Cosmoprof Asia is a leading Asian business- 7,500 visitors from the Asian travel sector and industry sectors to travel professionals. to-business beauty trade show event. All come together for this annual business-to- Tel: +44 20 8271 2160 exhibits are divided into five themed sectors business trade show. www.wtmlondon.com designed to cover the entire spectrum of Tel: +65 6635 1188 the beauty industry. The sectors include www.itb-asia.com 7-10 NOVEMBER 2013 Cosmetics & Toiletries (perfumery, cosmetics and toiletries); Pack & OEM Slow Life Symposium 25-27 OCTOBER 2013 (packaging solutions); Beauty Salon; Hair Soneva Kiri, Koh Kood, Thailand Salon; and Natural Health. The Yoga Show This event convenes business leaders, Tel: +852 2827 6211 National Hall, Olympia, London, UK scientists, NGOs, renowned thinkers and www.cosmoprof-asia.com The ninth annual Yoga Show will again be policy makers in a bid to help boost progress held at Olympia in London. On offer will be towards environmental sustainability. 14-16 NOVEMBER 2013 free yoga and pilates classes, a yoga teaching Tel: +66 2631 9698 conference, teacher training taster sessions, www.slowlifesymposium.com Anfas Hetex 5th International children’s yoga, demonstrations and Health Tourism Exhibition lectures. With more than 200 exhibitors, 11-12 NOVEMBER 2013 Antalya, Turkey attendees will also find everything that they An exhibition has been put together to might need for their yoga and pilates practice Sustainable Cosmetics highlight the robust health tourism offering together with inspirational products for a Summit Asia Pacific in Turkey. It is dedicated to Turkish healthy lifestyle. Hong Kong companies delivering health-related Tel: +44 1787 224 040 The Asia-Pacific edition of the Sustainable services – including operators of health www.theyogashow.co.uk Cosmetics Summit will attract leaders across institutions, spa and wellness facilities and all fields of the beauty industry. thalassotherapy centres, as well as those 3-5 NOVEMBER 2013 Tel: +44 20 8567 0788 focused on sports, cosmetic, beauty and www.sustainablecosmeticssummit.com personal care treatments. World Medical Tourism & Tel: +90 242 462 20 00 Global Healthcare Congress 12-13 NOVEMBER 2013 www.anfashetex.com Caesars Palace, Las Vegas, Nevada, USA Spa Life UK This congress will feature up to 140 exhibitors 18-19 NOVEMBER 2013 and sponsors, and more than 100 expert Wyboston Lakes, Bedfordshire, UK industry speakers. Keynote speakers include Spa Life exposes spa professionals to new Live Love Spa Dr Marty Makary, best-selling author of product innovations; industry insights; Napa, California, USA Unaccountable, and medical tourism expert networking opportunities; and quality Part of a series of USA-wide events which professor John Connell. Also scheduled is an management education. It includes the CEO provide a platform for spa and wellness exclusive networking platform, and executive Summit, Spa Life Forum , and UK Spa & related companies to showcase their summits, workshops and leadership awards. Wellness Conference. products and services. Tel: +1 561 792 6676 Tel: +44 1268 745 892 Tel: +1 800 728 1965 www.medicaltourismcongress.com www.spa-life.co.uk www.livelovespa.com

32 spa business handbook 2013 www.spahandbook.com POWERED BY leisurediary.com – worldwide events listings for leisure professionals

20-21 NOVEMBER 2013 27-28 NOVEMBER 2013 9-10 DECEMBER 2013 The Sleep Event SPAMEETING AUTUMN Middle Live Love Spa Business Design Centre, London, UK East, India & Russia Maui, Hawaii, USA This event on hotel design, construction, Meydan Hotel, Dubai, UAE From an island which has won many Best in planning and investment appeals to a wide A two-day forum of face-to-face meetings the World awards, this is one of a series of range of designers, architects, developers, between spa suppliers and decision makers USA-wide events to educate, promote and contractors, consultants, owners, operators from the Middle Eastern, Indian Ocean and connect the spa community by providing and investors. There will be keynote Russian regions. a platform for spa and wellness related presentations, panel debates, Q&As, CPD Tel: +33 1 44 69 95 69 companies to showcase their wares. seminars as well as informal networking http://me.spameeting.com Tel: +1 800 728 1965 opportunities for attendees. www.livelovespa.com Tel: +44 20 7921 8407 27-30 NOVEMBER 2013 www.thesleepevent.com InterCHARM FEBRUARY 2014 Beauty Asia 22-24 NOVEMBER 2013 Crocus Expo, Moscow, Russia This event is an international exhibition Suntec Singapore, Singapore SpaCamp of professional cosmetic and beauty salon The 17th annual event for global skincare, Grand Tirolia, Kitzbuehel, Austria equipment. It enables visitors to see the spa, health and fitness industry professionals. Meeting for the first time in Austria, recent achievements in the beauty industry; Tel: +65 6299 8611 attendees to this participatory event are a learn the theoretical basis of the field; gain www.beautyasia.com.sg wide cross-section of people who suggest practical experience in applied aesthetics, topics for the agenda themselves. In cosmetology, nail technology and beauty FEBRUARY 2014 addition there are themed sessions, a varied salon management; learn about the latest programme of events and lots of time trends in the industry; and acquire specific Kosmetik Expo for networking. knowledge and skills to work in the beauty Crocus Expo, Moscow, Russia Tel: +43 66 289 0003 salon industry. An international exhibition for beauty www.spacamp.net Tel: +7 495 937 6861 professionals. About 250 leading Russian www.intercharm.ru and foreign perfumery and cosmetics 25-26 NOVEMBER 2013 companies take part Kosmetik Expo. 3-5 DECEMBER 2013 Tel: +7 495 937 13 18 COSMEETING Middle East, www.ki-expo.ru India, Russia & Africa Middle East Natural & Organic Products Expo (MENOPE) Meydan Hotel, Dubai, UAE 1-3 FEBRUARY 2014 A two-day business meeting event between Dubai International Exhibition & 50 industry buyers and 50 manufactures of Convention Centre, Dubai, UAE Cosmobelleza & Wellness cosmetics, cosmetic devices, nutricosmetics MENOPE 2013 is one of the only shows in the Gran Via M2, Barcelona, Spain and wellness brands primarily in the Middle East and North Africa that has been The Cosmobelleza & Wellness international Middle East, India, Russia and Africa. The designed for natural and organic products, beauty trade show will provide a platform event offers a opportunity for attendees to providing a platform for both international for those working within the hairdressing, discover new brands, innovative concepts and regional companies to assess and enter aesthetics and wellness sectors to meet and and emerging trends all in one place. the Middle East market. talk business. Tel: +33 1 44 69 95 69 Tel: + 971 4 332 228 Tel: +34 93 241 46 90 http://me.cosmeeting.com www.naturalproductme.com www.feriacosmobelleza.com www.spahandbook.com spa business handbook 2013 33 DIARY DATES

2-4 FEBRUARY 2014 5-9 MARCH 2014 11-14 APRIL 2014 SPATEX 2014 ITB Berlin Cosmoprof Worldwide Ricoh Arena, Coventry, West Midlands, UK Berlin, Germany Bologna, Italy At its new Midlands-based venue, SPATEX With around 110,000 trade visitors and One of the world’s most biggest beauty will comprise exhibitors from the national more than 10,000 exhibitors from nearly events, Cosmoprof Worldwide will include and international pool, spa and wet facility 190 countries, ITB Berlin 2013 – a leading sectors on Beauty Salon & Spa, Hair, sectors, and incorporate the industry’s business platform for travel and tourism – Perfumery & Cosmetics and Green Nature. annual SPATA and BISHTA Awards. saw attendance grow by 25 per cent on 2012. Tel: +390 2796 420 Tel: +44 1264 358 558 Tel: +44 20 7886 3000 www.cosmoprof.com www.spatex.co.uk www.itb-berlin.de 13-14 APRIL 2014 23-24 FEBRUARY 2014 9–14 MARCH 2014 Natural & Organic Products Europe Professional Beauty London International Esthetics, Cosmetics Olympia, London, UK ExCeL, London, UK & Spa Conference New York Encompassing The Natural Food Show, An exhibition for over 500 beauty brands, Javits Convention Center, New York, USA Natural Beauty & Spa, Health & Nutrition with a spa zone. Also includes the two-day New York’s IECSC in 2014 is set to and Natural Living, visitors will be able to Professional Spa & Wellness Convention. feature exhibitors from the skincare, source from thousands of products, research Tel: +44 20 7351 0536 wellness and equipment sectors, plus markets and network with industry peers. www.professionalbeauty.co.uk educational classes. Tel: +44 1273 645 125 Tel: +1 203 383 0516 www.naturalproducts.co.uk MARCH 2014 www.iecsc.com/ny Mondial Spa & Beauté 17-19 APRIL 2014 21-23 MARCH 2014 La Grande Halle de la Villette, Paris, France InterCHARM Professional This event is for spa, beauty, make-up and Beauty Dusseldorf Moscow, Russia nail professionals and includes conferences Dusseldorf, Germany A leading event in the professional cosmetics and talks in French and English. A trade fair for cosmetics, beauty and industry of Russia, the CIS and Eastern Tel: +33 4 93 06 58 80 wellness professionals, attracting 50,000 Europe, representing over 2,500 brands. www.msbparis.com trade visitors and 1,250 exhibitors. Tel: +7 495 937 6861 Tel: +49 211 4560 7602 www.intercharmpro.ru 2-3 MARCH 2014 www.beauty.de Esthetique Spa International 7-10 MAY 2014 22-24 MARCH 2014 Las Vegas Conference SPATEC Europe The Venetian Sands Expo, Face & Body Midwest Sheraton Rhodes Resort, Rhodes, Greece Las Vegas, Nevada, USA McCormick Place West, Chicago, USA SPATEC Europe brings the spa operators of ESI is a trade show aimed at aesthetics, spa A blend of advanced education, relevant leading European medium-to-large hotel and medical spa professionals, providing an products and networking opportunities, the resort, destination, athletic, medical and day opportunity to network with hundreds of Face & Body Midwest conference and expo is spas together with key leading domestic and leading companies. for the professional skincare industry. international suppliers over two days. Tel: +1 866 772 7469 Tel: +1 630 653 2155 Tel: +356 9945 8305 http://spashowusa.com www.faceandbody.com/midwest www.spateceu.com

34 spa business handbook 2013 www.spahandbook.com spa business 201 3 H ANDBOOK

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Key ﬁgures from the global spa industry and beyond give their thoughts on spa trends, opportunities and threats and tell us about their backgrounds

Katie Barnes, editor, Spa Business Handbook

Nerio Alessandri

FOUNDER AND PRESIDENT, TECHNOGYM

100,000 homes. And for the last five years, What was the reason for launching it’s been the official supplier of the Olym- the Technogym Wellness Village? pic Games. Many spa operators will know There were two main reasons. Firstly, over the last 28 years, the company has grown very Technogym for Kinesis, the sleek-designed fast – by 2011 we had spread over 14 different cable system it launched in 2005. How- locations in Italy. In creating the village, we’ve ever, driven by Alessandri’s ambition, the consolidated all our operations, productions, company has always had a focus on well- warehousing, logistics and management, being – something which is now, more allowing us to be quicker, more efficient and than ever, key in the global spa industry. In cut costs, meaning more innovative products at more competitive prices. We’ve been able 2003, Technogym launched the Wellness to add a research and innovation centre – the Foundation, a non-profit entity to support R&D team is 200-strong – a Wellness Univer- scientific research into health and promote sity for training and product showrooms. a wellness lifestyle. More recently, in Sep- Secondly, we wanted to create a place that Italian Nerio Alessandri was just 22-years- tember 2012, it unveiled the Technogym would inspire the industry about wellness. old when he founded Technogym in 1983. Wellness Village – it’s new 60,000sq m Wellness is not a concrete product. It’s an experience, and in order to understand it, Today it is one of the world’s leading (645,835sq ft) headquarters in Italy which you need to live it. Wellness is made of design, manufacturers of equipment for well- has been billed as the ‘healthiest office technology, content, social relations, people. ness, fitness and rehabilitation – kitting on earth’, and includes an on-site medical We wanted to create a destination where our out 65,000 commercial businesses and centre and spa. customers, our partners and all the industry

36 spa business handbook 2013 www.spahandbook.com NERIO ALESSANDRI

stakeholders could come and understand our Former US president Bill Clinton physical exercise while staying connected vision by experiencing it for themselves. attended the opening of Technogym’s whether they’re in the gym, at work, on the new Wellness Village, which includes a move or on holiday. What’s your favourite part? large research and innovation centre The Wellness Centre [gym] – an entire 5,000sq What are your longer-term ambitions? m (53,820sq ft) dedicated to physical activity, What innovations are you working on? Wellness is the lifestyle promoted by Tech- including the complete Technogym product We’re working on the Technogym Ecosys- nogym, aimed at improving people’s quality range. It’s open (and free) to Technogym staff tem, the fi rst cloud-based platform in the fi eld of life by championing the benefi ts of regular and partners such as fi eld operators, custom- where anyone can access their own training physical activity, correct nutrition and a pos- ers and our Wellness University students. It’s programmes and content on all Technogym itive mental attitude. I strongly believe that also key to the Technogym corporate wellness equipment, anywhere in the world using any wellness represents a great social opportunity programme for our employees as we strongly personal device – the Technogym Mywell- – for governments to reduce health service believe that creativity and intellect go hand- ness key, a smartphone, a tablet, a smart TV costs, for companies to stimulate their staff in-hand with a healthy and effi cient body. or a PC. This platform allows people to enjoy to be more creative and productive and for www.spahandbook.com spa business handbook 2013 37 MOVERS & SHAKERS NERIO ALESSANDRI

Prevention represents not only a business opportunity, but mostly a social mission to which we all should commit to to improve people’s quality of life and health

all citizens to improve their health and daily lifestyle. In the future, we wish to become consultants of people, governments, institutions and companies in providing total wellness solutions and advice.

What will be the biggest health and fi tness trends in 2013? There’s an ever-increasing understanding about the importance of a healthy lifestyle and regular physical activity. People will be The Wellness Village has been activity and the wellness lifestyle as illness training at home, in the offi ce, outdoors and designed to off er an ultra-healthy prevention and as medicine for the popula- on holiday. The gym will become a sort of hub work environment, as well as host tion’s health. Prevention represents not only a where people can go to get qualifi ed fi tness customers, partners and stakeholders business opportunity but mostly a social mis- consultations on their workouts and to be sion to which we all should commit to improve guided on their physical activity and training meticulous, but I believe that true master- people’s quality of life and health. inside and outside the gym. In this landscape, pieces are made of small details. technology will begin to play an increasingly Is it possible to mix pampering strategic role and this is why we developed What is your impression and wellness? the Technogym Ecosystem. of the spa industry? Yes, in fact, I think taking time out for yourself I believe the benefi ts of spa treatments are is a part of wellness. However, to get maximum Is your life on track? clear. Relaxation is an important component results it’s important to have a mix of physical I feel very lucky because I have made my of a healthy lifestyle, ideally with the combi- activity and spa treatments to bring total well- hobby become my job… it’s like always being nation of a balanced diet and regular physical ness of mind, body and spirit. This is also of on holiday. activity to achieve further benefi ts. benefi t to the business; to attract people going to the gym at the spa and vice-versa. How would you, and your What can the spa industry learn critics, describe you? from the health and fi tness sector? And what’s your favourite I’m very similar to athletes, once I reach Prevention is a key topic for spa and the for type of spa treatment? an objective I already think about reaching wellness/fi tness industries. For a long time, I really enjoy a good back massage after a func- the next one. My critics would say I’m too Technogym has been advocating physical tional training session.O

38 spa business handbook 2013 www.spahandbook.com CARY COLLIER

Cary Collier

PRINCIPAL AND LEAD DESIGNER, BLU SPAS, INC

As the principal of Montana-based Blu a fitness instructor at Rosewood’s Spa at the Spas, Inc, Cary Collier and his team have Crescent, Hotel Crescent Court in Dallas. been involved with planning, design- Even back then the spa was offering some elements of wellness programming – something ing and opening more than 300 spas in which many properties are trying to achieve 30 countries. Collier first made a mark on now. At that time, executive director Toni the spa scene while creating indigenous- Beck, a former director of The Greenhouse, inspired spas for the Four Seasons in Bali was one of the creative business and concept in the 1990s with Collier & Collier Spas drivers for the Spa at the Crescent. The other – a spa consultancy he ran with his wife principal concept person was Robert Zimmer, the original president of Rosewood and one Kim Collier. Back in the US in 1999, he saw of its creators. a real need for better spa design, plan- The Spa at the Crescent had wellness offer- ning and management which led him to ings that included yoga, pilates and PTs for set up Blu Spas with business lawyer Doug team which will enable us to play in multiple every member and hotel guest. Additionally, it Chambers. Notable projects he’s worked arenas – medical, wellness, spa, fitness and had a healthy juice bar and an ayurvedic medi- on include the Fisher Island Club in Miami; personal care businesses – and we will be cre- cal doctor on staff who directed the treatment ating our own brands. It’s the beginning of a staff and instilled a focus on mind, body and the Salamander Inn and Spa, Virginia; new story and there will be a lot to tell. spirit balancing. If transported to the present, and numerous Four Seasons spas world- Outside of spa, our biggest success has been all of this would be successful and on trend, wide including its spa in Hong Kong. Late being part of a team that’s planning a new but, at the time most of us thought it came last year, Blu Spas announced a strategic high school in Montana which has included from another planet. I was blessed to be there partnership with US-based consultancy winning a bond election to pay for the devel- and I learned a great deal. I also met my future WTS International to further expand and opment and working on several committees wife, Kim, who gave me my first-ever massage. to design and manage the process. Thanks to Kim, we travelled, lived and strengthen its presence in the market. Overall, however, we’re pleased to have sur- worked in Hong Kong, Jakarta, Bali, Carmel vived 2012 – we’re still here... continuing to and now, Whitefish, Montana, to raise our What are your biggest achievements fight the good fight and, personally, I’m thank- girls. Asia changed my life, opened my eyes in the last 12 months? ful for my wife, our two girls, our home, where and heart, inspired me and blessed me with Entertaining the idea of a formal collabora- we live and what I do. a knowing that spas – learning how to create tion with a friendly competitor, WTS, and then spaces and experiences for those who improve working through the details of how best to What’s your background? the lives of others – was my path, my life gift. make it happen. It’s going to impact our busi- I started my career in Texas, owning an aer- ness immensely – the things we couldn’t do obic franchise called Waist Basket in the Is your life on track? as a small company will now be possible with mid-80s. During an economic downturn, The last few years have been a wild ride, which new resources. We’re putting together a dream the business left me broke and I got a job as I’ve lived with a ‘get busy living or get busy www.spahandbook.com spa business handbook 2013 39 MOVERS & SHAKERS

The projects I love and remember are those that had great and involved owners, and a superb team of consultants not afraid to push into undiscovered territory

dying’ mantra. I’m 54 years-old and my quest is not to strive for more, but to fl ourish with what I’ve got, with what gives me that glow of happiness. To know I’ve lived a good life, taken care of my family, nourished my body and soul and packed my bags for the next life when the time comes is the thing that gets me through whatever comes around the corner. most proud of our work in Asia in the 90s. Blu Spas’ design work can be seen How would you, and your We were in the right place at the right time, at The Spa at Four Seasons Hotel critics, describe you? spas didn’t really exist then and it meant we Florence in Italy. Collier says he likes to Bald. Thinks positively. Is creative and funny. had carte blanche to create a design. What work with natural materials like stone Loves life. Puts his family fi rst. Someone who’s we came up with – the concept of integrated not a whiner. indoor and outdoor spas with private court- As someone who used to managed spas and My critics would say I’m bald too! After yards for treatment rooms, lounges and locker who now plans and designs them, it is incon- that, I’m not sure I care – take me or leave wet areas; spa villas and suites for couples; and ceivable to deliver a stunning spa that cannot me. My intentions are good, so I’m open to spa pools as a centrepiece – have stood the be properly serviced. The service path, sizing listening to anything and I’m old enough to test of time. They still keep the guests, staff and locations of back-of-house and mechani- know that you never know where a good idea and owners happy. cal spaces, and a functional and comfortable may come from. For me, the projects I love and remember respite area for staff are all mandatory. These are those that had great and involved owners areas are always on the chopping block dur- What spa designs are you working on? and a superb team of consultants not afraid to ing the planning process when space becomes A wide variety of projects worldwide – from push into undiscovered territory. precious, but we are always fi ghting for and island spas in Hawaii to sites in the Caymans, correcting these spaces. It is inexcusable China and the Middle East, plus a hot springs What are the most common for any designer to neglect the operational project in Montana which is fun. mistakes in spa design? requirements for any spa project. Flow. Often designers create a guest path What spa design are you most proud of? which makes no sense or compromise an What consideration do you give to Thankfully there are many, including a reno- experience due to space. That said, areas materials when designing a spa? vation at my home in Montana which features that are too big and cavernous shadow the We always match the colour palette and fi n- my favourite concept – outdoor showers. I’m soul of a spa. ishes of materials to the concept, while also

40 spa business handbook 2013 www.spahandbook.com CARY COLLIER

focusing on their sustainability, durability Blu Spas has been involved in the If you weren’t doing this, what and how easy they will be to maintain and – if design of over 300 spas. Collier says would you be doing? necessary – replace. Asking too many ques- the back-of-house operations design is An artist. Or maybe a towel boy at a sexy resort tions when picking materials should never as essential as the main spa aesthetics pool in Bali (with a big grin on my face). Or I’d be a concern, whether they are for front- or be a fl y fi shing guide in the summer and a ski back-of-house. What are the most exciting instructor in the winter. My favourite materials to work with are trends in spa design? rock and stone – I’m fascinated by all the There are lots of possibilities to create new What drives you? shapes, colours, sizes which can be used designs for wellness, fi tness and spa food and Spending time with my family. Taking care of indoors or outdoors and look good wet or dry. beverage concepts. my body, mind and soul. One of my mantras has been create ‘sensory We are working on a range of innovative Also, playing outside in Montana, and sanctuaries’ and stone always plays a role in approaches to sizing, functionality, as well as exploring new frontiers. Believing in the the script for our spa projects. market-targeted accessibility. bright side. O www.spahandbook.com spa business handbook 2013 41 MOVERS & SHAKERS

Elaine Fenard

MANAGING PARTNER, SPA STRATEGY

The foundation of spa success at Starwood To help identify good performance areas Hotels & Resorts, undoubtedly one of the as well as those that require attention, we’ve biggest players in the hotel and resort spa come up with SpaVi – the next generation model for spa benchmarking. It’s been created industry, was put in place by Elaine Fenard with our financial expert Jonathan Wackett when she came on board as the group’s and Claire Way who heads up Spa Strategy in first VP of spa development in 2001. Fast Europe (and has 20 years in operating spas). forward to 2013, and Fenard is the man- SpaVi focuses on four key areas – customer aging partner of Spa Strategy (see SB08/1 capture; sales effectiveness and efficiency; p22), a US-based consultancy which she staff performance; and property utilisation – areas we believe need to be reviewed on a became a partner of seven years ago. Spa regular basis. These areas are then divided Strategy has worked on more than 200 into relevant sub-categories with variable spa projects globally including the brand benchmarks according to defining factors development of Talise for Jumeirah in the such as global, regional and local impacts, Middle East and the concept for Disney’s the number of hotel rooms, the size of the Laniwai spa at its Aulani resort in Hawaii. spa, the type of spa and where it’s located. To ensure accuracy, we’ve also created very clear Its focus is on building profitable spas guidelines on how the benchmarks should be from conception through to opening and, recorded and categorised. in mid-2012 it launched its business and executive coaching service programmes. consulting and training services. The two How do you use the benchmark Last year, Spa Strategy was acquired by companies already had similar visions and in your coaching? product house Aromatherapy Associates philosophies – to operate spas that are aes- We tailor the SpaVi benchmark programme thetically pleasing, with high quality products according to our clients needs. We can assist to assist its spa partners, however, the and treatments, and that are profitable – so people at all levels such as: company continues to work on independ- we’ve been able to create synergies while add- Ef[hWjehimêmWdjjeYecfWh[j^[_hXki_- ent projects also. ing new dimensions to both businesses. ness to competitors, identify shortcomings, develop plans for improvement and then eval- What impact has the Why did you decide to launch uate the results Aromatherapy Associates merger your business and executive Emd[himêWh[beea_d]jeWii[iij^[lWbk[ had on your business? coaching services? of their spa, or to select an operator, or who It’s enabled us to reach a wider range of clients While we offer support for all elements of a need some help configuring the best format and given us access to a wonderfully crea- spa business, we’ve found the biggest focus is for new builds tive product company, plus our own clients on the financial aspects, specifically in reve- <_dWdY_[himêd[[ZjeWii[iij^[lWb_Z_joe\ will benefit from Aromatherapy Associates’ nue management. spa lending or investment opportunities

42 spa business handbook 2013 www.spahandbook.com ELAINE FENARD

How are your coaching Spa Strategy worked on Disney’s Accountability is essential. Spa executives services delivered? Laniwai spa concept at the Aulani should not expect things to just happen, they We provide the necessary tools and an expe- Resort in Ko Olina, where guests can need to make sure someone is leading and that rienced spa expert to guide and mentor the try traditional Hawaiian therapies everyone on the team knows the goals and client in the specifi c areas they need via face- how they contribute. Also, creating owner- to-face meetings and over the internet. This around 10 per cent of our customers have ben- ship has the added benefi t that it often leads could include anything a client may want to efi ted from them and demand is growing. So to fresh ideas. focus on, from a critical path to opening and far projects have included a company which Finally, operators should seek mentors reviewing design, fl ow and functionality plans is rolling out mammogram centres across the both within and outside their circle to avoid to avoid costly mistakes, and fi nancial analy- US which wanted a spa feel in the fl ow and ser- tunnel vision. Look at best practices in the sis and marketing. vice elements; a city spa which was relocating industry but outside your area. For exam- The best thing is that there is no fixed and introducing new ideas into the design and ple, day spas are far more nimble at getting contract and clients only purchase the ser- concept; and an entrepreneur who’s looking the message out and using yield manage- vice when they need a solution. Basically if for the ideal space for a spa and needed assis- ment techniques through social media. Hotel we don’t add value immediately, the client tance to build the business plan. spas are better at marketing (especially to can opt out. groups) and PR as they can utilise the hotel’s What’s the key to running a resources. Meanwhile, destination spas can How popular have they been so far? successful spa operation? offer a wider variety of services, cross train We dedicated 2012 to testing and defi ning the Benchmarking is crucial – how else can you teams and are experts at integrating health services, but even without heavily marketing measure how your business is performing? and wellness services. www.spahandbook.com spa business handbook 2013 43 MOVERS & SHAKERS

There is deﬁ nitely space for a wellness product that can bring together medical screening and alternative medicine with spa services

How has your spa career progressed? I left the UK in 1980 to work on a cruise ship. My intent was to travel while working. Two years later Coiffeur Transocean, which was later purchase by Steiner, asked me to go to its head ofﬁ ces in Miami to supervise cruise ship operations. My foray into the corporate world enabled me to put my own mark on a developing industry. I went on to Starwood where I feel I had a hand in designing a worldwide spa strategy for a wonderful corporation. Then, in 2006 I moved to a small but growing company in a good sign. The emerging markets present Spa Strategy worked on the concept Denver, Colorado – Spa Strategy. Each stop exciting opportunities, although development and interior design of the Fern Tree along the way helped me prepare for my next has levelled in 2012. Overall, I’m optimistic Spa, at the award-winning Half Moon adventure and I’ve never looked back. that we’ll continue to see growth globally. beach resort in Jamaica

Is your life on track? What opportunities are There is definitely space for a wellness I love where I live, what I do and those I there for growth? product that can bring together medical interact with! I wanted to travel, grow pro- Spas will branch out in many different direc- screening and alternative medicine, with fessionally, be challenged, build business, tions. Certainly there are opportunities for spa services. inﬂ uence and mentor people and I’ve been multiples, we’ve seen Dove and Massage Envy We haven’t seen a good example of this yet able to do all of these things. both escalate in the day spa arena, but still the – I think it would work best with individual spa market is in no way saturated. brand names and providers partnering to How would you describe the The in-house spa model in hotels works offer their services in one environment like state of the spa industry? best as resources can be shared with the rest a healthy marketplace. It has regrouped and tightened its ﬁ scal belt. of the property, so I believe the growth of hotel Then, of course, cyberspace holds oppor- Some businesses have fallen by the way side spa brands will continue. tunity too for loyalty programmes that will and many are reinventing themselves and There are opportunities for new structures, provide value for spa guests while offering consolidating. Spa revenues in the USA rose in joint ventures and partnerships and I expect spa and wellness educational forums at the general in 2012 – while growth is slow it’s still to see more of these in the future. same time.

44 spa business handbook 2013 www.spahandbook.com ELAINE FENARD

What are the biggest threats A luxury spa suite at the Fern Tree a pod for powernaps. Of course, my favourite to our industry? Spa in Jamaica. Fenard believes that treatments are at the Aromatherapy Associ- One of the threats is complacency – not in-house hotel spa brands will be a key ates Boutique in London as they really are believing that we have to constantly evolve area of growth in the future bespoke therapies tailored to your needs. In in order to meet the new demands of our busi- 2013, I'd most like to visit The Willow Stream ness. As we become more sophisticated, then Where’s your favourite spa? Spa at the Fairmont Palm in Dubai as it prom- so do our clients. Spas offer different things at different times. ises authentic Middle Eastern experiences . Finding and developing talent has to be Cal-a-Vie in San Diego is one of my favour- considered a threat. The next generation of ite US spas because of the atmosphere and What advice would you give spa leaders think differently and they want its imaginative fitness programme which to industry newcomers? instant gratifi cation. We need to guide them combines team building in a choreographed Be ready to continually challenge yourself, set to the programmes and the tools that will structure. Yelo in New York is a great city high expectations yet be fl exible to new oppor- allow them to grow and be successful in the spa – it’s upbeat and I like the nap concept tunities. Experiment with the many levels of work place. where you can book fi ve minute increments in opportunities; don’t limit yourself. O www.spahandbook.com spa business handbook 2013 45 MOVERS & SHAKERS

Gary Henkin

PRESIDENT AND FOUNDER, WTS INTERNATIONAL

Over the past four decades, Gary Henkin pre-opening and spa management, it ensures has driven the development of WTS Inter- the broadest range of services. national – a consultancy which started life What innovations are you working on? as a small US-centric tennis services enter- Increased customisation for the guest expe- prise and has grown to become a major rience and using cutting edge technology player in the global spa industry. Today, in treatments such as hydradermabrasion, the privately-owned company employs microcurrent machines and incorporating 2,000 people around the world with music/sound into the massage table/cradle. 65 per cent of its revenues generated We think online accessibility is key to boosting a spa’s bottom line so we’re also through contract spa management and all working on this with our spas. We’re focus- aspects of consulting. High-profile clients ing on online booking channels via Facebook, include Ritz-Carlton, Wyndham Worldwide the spa’s own website and third parties such as and Trump International. In late 2012, the www.btreated.com to fill unused time/space. company further strengthened its position In addition, we have joined forces with with the acquisition of the leading spa Blu Spas to create a truly unique niche in What spa trend is gaining momentum? the spa industry from vision and concept We expect that consumers and spa patrons design consultancy Blu Spas, Inc for an development through to design, pre-open- will gravitate more to the growing trend of undisclosed sum. ing and management. We have also recently improving lifestyle and wellbeing through appointed Alfredo Carvajal as our chief oper- wellness offerings and programmes. Those What have been your biggest ating officer. Alfredo was previously executive operators who can tap into existing resources achievements in the past year? vice-president for industry supplier Univer- without additional costs will have an increased WTS has continued its expansion inter- sal Companies and his main goal at WTS will opportunity to raise their revenues. nationally working on projects such as the be to oversee all operations worldwide and More spa-goers are concerned not only pre-opening and management of La Stejarii to consistently upgrade our client systems, about receiving a relaxing experience but Country Club & Spa – a multi-sports and spa recourses and training. also about getting results from their spa facility in Bucharest, Romania; and the plan- treatments. We believe that they will want ning and design consulting for the Tianjin What do you expect to come from to continue receiving results long after they Guanghe Valley Hot Spring Resort in China. your partnership with Blu Spas? leave the hotel or resort. Thus, there is a trend We have also materially improved our internal We have high expectations that it will provide to have consumers continue their protocols, infrastructure, resources and support offered significant impetus for growth in the coming lifestyle changes and product usage at home. by the firm both for our clients and to our con- months and years. Blu Spas has spent many In addition, we predict more spas will have tracted spa directors in such areas as financial years creating visionary concepts for luxury a wellness and/or medical component asso- management, marketing and sales, education spas for hotels, resorts and real estate projects ciated with them, and that medical doctors and staff training. worldwide. Combined with WTS’ expertise in will begin to incorporate spa treatments into

46 spa business handbook 2013 www.spahandbook.com GARY HENKIN

The Spa of Colonial WIlliamsburg in Virginia (above), and Blue Harmony Spa at Wyndham Grand Orlando Resort (right) are both WTS clients their practices and begin talking about the What are the barriers to What drives you? value of massage, yoga and stress reduction growth in the industry? A desire to do my best, to succeed and to cre- far more than they have in the past. All of this The sluggish recovery of the economy (espe- ate a work atmosphere which will impact the will impact the way that spas operate and how cially in the US), and the continued availability lives of our associates, staff and their fami- they are promoted to consumers. of consumer discount deal websites such as lies. I enjoy, more than anything, the ability to TravelZoo, Living Social and Groupon. mentor people as best I can, and it has been a What are the most important real joy to see so many of our staff fl ourish at KPIs for spas? Is your life on track? WTS and in other positions over time. We focus on the following: raw payroll, which Yes! The company is growing in the right should be under 50 per cent of your expenses; direction and in the right way. We are for- What advice would you give to someone retail to service ratio which should be 20 per tunate to have wonderful clients and to be coming into the spa industry? cent; and operating expenses which should be surrounded by exceptional people and staff. Absorb as much as possible by reaching out to 15 per cent or under. Something often over- On a personal level, I have a truly wonderful industry organisations and associations such looked is the average ticket price – the average family and couldn’t be happier. as ISPA, and garner as much from conferences revenue spent by a customer on any spa ser- and literature as possible. However, nothing vice, retail product or membership, etc. This How would you describe yourself? really beats practical experience, so for some- should factor on any operator’s radar screen, I’m a person who really enjoys setting out a one just entering the industry, it makes sense with a goal to improve it by at least 5 per cent a goal and accomplishing it. I have a true entre- to join a team in a company like ours or gain year. Even increasing it by that small percent- preneurial streak which has lead me to create experience by starting in a position at a spa age will generate substantial income for a spa and launch a number of successful enterprises which allows for growth – either from the without necessarily increasing traffi c fl ow. and I’d like to think that will continue. ground up, or a management track.O www.spahandbook.com spa business handbook 2013 47 MOVERS & SHAKERS

Laurent Houel

GLOBAL BRAND DIRECTOR, EVIAN

Marketing and business development but the consumer experience can vary tre- specialist Laurent Houel joined evian®, mendously – even if it’s part of a chain – as the iconic water company, in 2009 with there’s a diverse interpretation of wellbeing that’s shaped by the personality of the local the task of expanding the brand into new spa owners. arenas. Spa was an obvious avenue and There’s a fantastic richness, but at the same four years on an exciting new spa brand time, it can be very confusing for the guests backed by a globally recognised group to know what to expect. Many of them hesi- has arrived on the scene. The licenced tate at having to spend a signiﬁ cant amount of evianSpa concept debuted at Palace money on something they don’t understand. On the positive side, I’ve seen many pas- Hotel Tokyo in 2012 as part of a US$1.2bn sionate people in this industry, who feel they refurbishment and is now poised for a have a real mission in developing the wellbe- strategic global rollout. ing sector. This is very invigorating.

What’s your background? What could the spa industry I’ve spent most of my career working in mar- How much did you know learn from the luxury sector? keting and business development for FMCG about spas beforehand? First, that there is a need for absolute con- and luxury companies. I started in Proctor & Some of the luxury brands I worked for had sistency in the spa offer. Everything counts Gamble and then moved to fragrance and cos- spas and I was interested in the wellbeing sec- from the product to the retail environment metics company Coty – that owns Rimmel and tor, but I’m not an industry expert which is and the communication – everything needs to operates licenced brands such as the Calvin why I decided to team up with Patrick Saus- sync perfectly to create the same brand expe- Klein and Chloé scents. In the luxury sector, I say. Patrick used to be a business consultant rience overall. was VP of marketing for YSL on the cosmetics for global companies like BearingPoint, but Second, is innovation. You must surprise side and prior to evian was at LVMH. also had the knowledge of the spa industry your customers because if you stick to a rec- Evian, which belongs to Danone, has a fan- as he’d been the managing director at After ipe you lose the edge. Innovation, however, tastic history and coming from the luxury the Rain: a Swiss skincare and spa company. should stem from the original creation with business, where the heritage dimension is key, He set up his own consultancy, Global Project solid marketing behind it. this richness really struck a chord. It was fi rst and Spa Advisory, a year ago and we started discovered to have health benefi ts in 1789 and our collaboration then. Is the pampering spa image this spurred on the growth of the spa and ther- a damaging one? mal water traditions that the French Alpine What was your fi rst impression The spa industry is very fragmented but I town of Évian-les-Bains has built a whole of the spa industry? think there’s room for the ‘me time’ approach industry around. When you come from the Initially, I was surprised by its diversity. as well as the harder health approach. But it’s luxury sector having a rich heritage like this There are traditional segments like day, important that the industry starts to clarify is extremely important. urban, destination, medical and hotel spas these different segments for consumers.

48 spa business handbook 2013 www.spahandbook.com LAURENT HOUEL

How do you see consumers’ The evianSpa concept was fi rst What are the biggest threats? needs changing? unveiled in Tokyo, Japan, and will now There’s a lack of classifi cation in spas. While There’s a shift in wealth globally. New affl uent be applied to one of the company’s the hospitality industry’s star classifi cation travellers from emerging markets are joining fl agship properties in France isn’t fully aligned worldwide at least it exists. the ranks. They’re fond of brands and I think Not having any kind of trusted and shared rat- we’ll see more branded offers in the upscale mid-market facilities targeting local consum- ing for spas can really discourage guests. It’s spa market. Luckily, this is a real plus for the ers and focused on volume. A typical customer really diffi cult for newcomers to fi gure out evianSpa proposal as evian is already posi- would be an offi ce worker craving a break from where to go – how many times have you been tioned as a well-respected and well-known the daily rush at lunch time for an affordable asked by a relative for advice on what spa is premium product in these markets. price, with a packaged experience in a branded best? Discipline and clarity is needed. There chain. Or the mid-level executive longing for are efforts being made by companies like the What are the opportunities for growth? ‘me time’ at the weekend, who’s yet to fi nd Leading Hotels of the World and SpaFinder® In the more developed spa markets, such a brand they can trust. Such businesses do Wellness – but when moving from the sheer as in the US and Europe, there’s a gap for already exist but there’s room for more. luxury spa world it becomes quite a jungle. www.spahandbook.com spa business handbook 2013 49 MOVERS & SHAKERS LAURENT HOUEL

Houel deﬁ nes a great spa as a place that has the ‘whaooow’ factor, which is dictated by the look, feel, and quality of service off ered to guests

What’s the difference between is a key market for us, particularly China, question ‘do I have a direction, a way for- a good spa and a great spa? South Korea, Singapore, Thailand, and Japan ward?’ It’s not about being just satisfi ed now, A good spa will at least provide a good treat- (beyond Tokyo). The Middle East and Russia it’s about feeling a movement, that leads you ment which is at the core of what the guest are also interesting. to a personal accomplishment. I am lucky wants. But leaving aside the other aspects of enough to feel that, thanks to a very stimu- the consumer journey will make the spa fall What are your longer-term ambitions? lating professional career at Danone, and a short of entering the ‘great spa’ category. To establish one spa fl agship per key market really happy personal life. A great spa will offer an excellent integrated targeted, in the right location and with the consumer experience including outstanding right partner. This can take some time as we How would you describe yourself? service and execution from the fi rst moment. really want something special. Clearly we’ve My take on myself: passionate, curious, for- It will have the famous ‘whaooow’ effect trig- done this in Tokyo – how many opportunities ward-looking, business-minded, focused, an gered by the look, feel, treatment, service and do you have to go to a spa with a stunning view art lover and a reasonable cook! I also think other elements. A great spa will make the on the Imperial Palace gardens, a true contact I have real sense of entrepreneurship, the guest remember vividly at least one thing they with nature in the middle of a megacity? will to build, change, organise, and lead with will be able to tell and spread among their rel- Next will be in France where the priority is a focus on people and team development. My atives. Word of mouth is key in this industry. to implement our concept in the renovation critics would say: impatient, too demanding, of the Hôtel Royal – one of two properties we at fi rst cold and distant, sometimes too ironic. What’s your goal for 2013? own in Évian-les-Bains, which is resort where To become a player in the fi eld recognised evian spring water was fi rst discovered. If you weren’t doing this, what for its distinctive offer and seriousness. We would you be doing? want to sign a handful of new licences for Is your life on track? I’d be a chef, or if I couldn’t for lack of talent, projects that will see the light by 2015. Asia Defi nitely yes. And I like the way you ask the I’d be the closest partner to a great chef. O

50 spa business handbook 2013 www.spahandbook.com MICHEL KREUGER

Michel Kreuger

CO-FOUNDER, STUDIO NOACH

In 2008, Dutchman Michel Kreuger – along rial around buildings, which just needs to be with ex pro football player Kizito Musampa sprinkled with water for a few minutes each and architect Anne Holtrop – set up archi- day – using this technique you can have plants on the side of walls. tectural firm Studio Noach to develop It wasn’t easy to contact Patrick Blanc, but the Green Floating concept which uses when we did he got very enthusiastic about recycled polystyrene to create floating our idea because what we had created was an buildings. With an investment of €9m, the ecological loop – normally his vertical gardens design, which was originally thought up for use rainwater with added nutrients and min- a futures design competition for the Neth- erals, but our concept building floats on fresh water so the plants can use that. erlands Architect Institute, is being turned into a commercial business. The first prop- How did Kizito Musampa get involved? erty, a spa, is set to open in mid-2014 on a I live on the canal close to the red light dis- freshwater lake just outside Amsterdam’s trict, and one day I saw a Lamborghini with city centre. Covered in a living wall of a Spanish licence plate. I kept seeing it and plants created by renowned botanist Pat- noticed the owner paying a parking meter – the meters in Amsterdam are some of the rick Blanc and featuring treatments to help most expensive in the world. A few weeks the brain adapt and heal itself, this is set to later, I recognised the owner in a restaurant be groundbreaking spa design and offered him my spare parking permit – I was quite surprised when he turned out to be Can you explain the Green How did the partnership with the professional footballer Kiki Musampa, a Floating concept? Patrick Blanc come about? former Ajax player. Its all based on building on a foundation of The idea of having vegetation on the walls Months later we got closer, he got enthu- recycled polystyrene, which is as strong as and roof came from the floating gardens cre- siastic about my plans and he said he’d like steel, but which can flex by 17 per cent and ated in the 1970s by the Dutch artist Robert to get involved. Kiki is originally from the is also very buoyant and provides excellent Jasper Grootveld. We wanted to create a struc- Congo. His father is a professor of botanics, insulation. This structure is coated by fibre- ture similar to that; when we teamed up with so he already had an interest. glass and covered with a layer of vegetation architect Anne Holtrop he said there’s a better on top of the building. way of doing this – a new technique by Patrick Why is your first building a spa? We always knew that the carbon footprint of Blanc, creator of the Living Wall. The original idea was to build houseboats, but our buildings had to be neutral – we’ve actu- Blanc’s technique is based in the idea that when the housing market stalled we moved ally gone one step further and made it carbon you don’t need soil to grow plants – all you into wellness because it’s a niche market. Even negative because the vegetation will convert need is sunlight, nutrients, minerals and when the housing market dips, there is a still CO2 to oxygen. water. He wraps a composite cloth mate- a demand for wellness and spas. www.spahandbook.com spa business handbook 2013 51 MOVERS & SHAKERS MICHEL KREUGER

Why are you launching it The top fl oor will feature three treatment Under Blanc’s living wall system a in the Netherlands? rooms and a large room for group therapy composite cloth material is wrapped We’re based in Amsterdam and we have a such as hot yoga. These rooms will all pro- around the exterior of the structure, freshwater lake around 15 minutes outside vide views over the lake. allowing vegetation to grow the middle of the city. It’s a place where you can relax and look over the horizon, while What will set the Floating Gardens I’ve travelled around the world research- being very close the city centre and the 17th apart from other spas? ing treatment ideas, but the Tibetan lamas century canals. We are competing with four- and fi ve-star city I met in India and Nepal really opened my The Amsterdam local government is try- centre hotels. In these hotels, the spa facilities eyes. I learned that it’s possible to not only ing to move away from the image of the red tend to consist of a pool and a sauna – some- change the mind, but also the structure of the light district and coffee shops and encourage times in the basement – where the view is of brain. Today, pioneering experiments in neu- more visitors interested in Van Gogh, Rem- someone else’s genitals! In our case you have roplasticity, a new science studying the brain’s brandt and the canals. We think that sort of a beautiful view across the lake and gardens. potential for change, reveal that we are capa- audience would be keen to go on a boat trip ble not only of altering its structure but also of and spend half a day in the spa. What kind of treatments will you offer? generating new neurons. There is now clear Spas shouldn’t just offer relaxation; change is evidence that the brain can adapt, heal and What facilities will the spa have? what people are really looking for in order to renew itself. Our spa will offer this wealth of It’s a two-storey building. On the ground fl oor obtain long-lasting peace of mind. knowledge to its customers. there will be four pools, including an outdoor Areas such as psychoneuroimmunology, infi nity pool and a hot tub with views across which looks at how people’s emotions and How is the project being funded? the lake. There will be two restaurants/bars health are related, and the links between Kiki is mainly funding the project. We are (one wet, one dry) and fi ve saunas, including stress and disease, will be explored in our also currently in the process of negotiating a two with panoramic views of the lake. spa treatments. rollout of the concept to the rest of the world, although I can’t say too much about that yet. We need to get the fi rst spa out, so that we will Spas shouldn’t just offer relaxation; change have a fl agship. is what people are really looking for in order Who will the spa attract? to obtain long-lasting piece of mind It will be quite high-end – it will attract four and fi ve-star visitors. O

52 spa business handbook 2013 www.spahandbook.com SHEILA MCCANN

Sheila McCann

GENERAL MANAGER, CHIVA-SOM

Sheila McCann was brought in to head up As the Mira Linder business grew in repu- Thailand’s Chiva-Som, one of the world’s tation and volume, Lily attracted an amazing most famous destination spas, in late 2012. team of the fi nest specialty therapists. I saw fi rst hand the difference between technical McCann started her career in spas as a competence as a skill and how this can evolve therapist in Canada and over her 30-plus into an art form with real grace and intuitive years in the industry she has worked for understanding. They showed me that when leading brands worldwide. Prior to Chiva- you love what you do, it’s not work but a bless- Som, she was the corporate director of spa ing in life – no matter what’s thrown at you. brand quality at Asia-based Shangri-La Hard work and dedication to continued learning brought me into the spotlight and Hotels & Resorts where she was responsi- eventually management roles. Unlike so ble for the growth of 35 spas globally. many industry colleagues, I have continually invested in my own education and have What’s your background in spas? been prepared to remain loyal to each busi- I feel this career chose me, not the other way ness for long enough to see the true impact of around. From a young age I would cut out arti- changes over many business cycles. I believe cles on natural skincare, exercise and healthy this ‘action learning’ provided me with a lifestyles in different parts of the world. I vision of understanding and then ultimately would then take over the kitchen and make Mira, the namesake, and her daughter enabled me to optimise my potential through face masks, shampoos etc. I would race home Lily, exposed me to European culture and a longer term view of business requirements. from school at lunch to catch my favourite TV therapies, luxury service environments and programme – a show on skincare and body- increasingly trusted me to further develop and How are spas viewed in care presented by a glamorous Hungarian run their fast growing business which went the hotel industry? woman. Even science projects at school would from fi ve to 60 employees in fi ve years. The complexity of running a spa isn’t under- be directed around a healthy theme. stood by most hoteliers as most come up I grew up in a Canadian suburb in a county How did your career develop? through food & beverage or the rooms divi- that had more horses than humans. Few At Mira Linder, I soon realised I’d need addi- sion. They don’t take spas seriously enough shared my interests and it wasn’t long before tional business knowledge for continued as an operation to ever really enable the full the city lights of Montréal beckoned – after success. Lily and her husband John, whose business potential, although, thankfully this high school, I immediately signed up for an own background was advertising, encouraged pattern is starting to change. aesthetician course which required 2,000 me as I studied marketing management, lead- Spa people bring a new dimension of under- hours of practice sessions. Soon after that I ership, economics and business development standing about the emotional needs of guests, moved to Toronto where, I was fortunate to part-time via degree and certificate pro- as well as staff, because a therapy background join Mira Linder which was the fi rst salon in grammes. I’ve now been a part-time student gives tremendous insights into reading peo- Canada to venture into the day spa market. for over a decade as I love to learn! ple, often beyond their expressed needs. www.spahandbook.com spa business handbook 2013 53 MOVERS & SHAKERS

On an operations level, spa managers in a others initially, however, we can change how house spa consultant for the group helping to hotel generally have to be more self-suffi cient we react to them to eventually encourage develop new brands. We certainly need more as no one has done their role before and sup- them to see things differently. That’s what people like him in the industry! port may be limited, so ‘practical intelligence’ spa managers need to do! and self-reliance can be very good. Is your life is on track? I’m not saying that others in the hotel You are one of only a handful of I consider myself to be one of the most fortu- industry don’t have this trait, just that this is female general managers. What skills nate people in life – I truly love what I do! Life often overlooked when it comes to spa man- can women add to such a role? is defi nitely on track. My chosen career has agers. Their further development is almost It’s true – at the high-end, executive positions allowed me to grow personally, professionally ignored too, particularly in cultures where the in hotels are largely a male domain. There are and to see the world. In trusting my passion, status of women is more of an issue. very few female general managers. Yet luxury life has always led me to where I need to be. I think the solution is that spa managers properties offer a more personalised service and directors need to be prepared to put the which requires sensitivity to guests and staff How would you and your time and effort in to ensure they don’t reach – which is where women excel. Women’s critics describe you? a plateau and stop growing. Areas that usually instincts are a tool that can be deployed to I’m sincere, enthusiastic – indeed passionate require improvement are insurance, risk man- develop the employee culture that is needed – fair and values driven. I’m able to deal with agement, fi nance, strategic business planning in the management of luxury properties. both detail and take a helicopter view which is and forecasting. I’ve always been inspired by I’ve always admired Robert Gaymer-Jones important. I seek a win:win in every situation, the actress Sarah Bernhardt’s quote ‘energy [CEO at Sofi tel] for his pro-active support on but I can only operate in high integrity envi- creates energy’ – we may not be able to change female leadership. He was area vice-president ronments as I fi nd injustice intolerable. for Marriott when I was a spa and leisure man- Critics have said that I may be guilty of The Chiva-Som property is now ager for the group in the UK and supported being a ‘steamroller’ when an idea takes hold 18-years-old and will undergo an initial my MBA application for a part-time degree and since then I’ve taken this on board. This refresh in some of its service areas in hospitality and tourism at Oxford Brookes year I am working on my listening skills. under McCann’s management university. This lead me to become an in- How are you settling in at Chiva-Som? Initially, it felt like looking at puzzle that had 1,000 new pieces added a day… I began my new role in the middle of budgets, capital expendi- tures and strategic planning, but I also have an organic herb and vegetable farm with acres of orchids, an active environmental preservation programme and more than 350 staff to get to know. But – I’m loving it!

What are your goals? To perform well as a female role model and as custodian of such an iconic brand for the industry. Chiva-Som represents a very special place in the lives of guests. As such, change needs to be approached with careful attention – some of our guests have already told me somewhat emotively the elements I cannot change!

54 spa business handbook 2013 www.spahandbook.com SHEILA MCCANN

Chiva-Som represents a very special place in the lives of guests. As such, change needs to be approached with careful attention

My fi rst year goal is really to fully understand the current guests, their needs going forward and the business model in greater detail. While the property is 18-years-old and needs some refreshing, it’s very hard to argue with success, so initially, it will be more about subtle nuances than major surgery. Short-term, we will refresh systems – guest profi les, automated report and communication forums – to support the operation better and revive enthusiasm because while the team are passionate about what they do, they’ve been doing the same thing for a long time and I want to open everyone’s eyes to how we can improve things and keep the offer fresh. Three months in, I have many ideas for development but the operation is a complex one and time and understanding will be essential to plan larger changes and keep the The Chiva-Som spa and wellness There’s also the lack of investment in train- product relevant for future guest needs. off ering is one of the most ing the people, on top of the risk that hotel comprehensive in the world. It includes groups are placing less emphasis on spa man- What are the challenges of running a watsu/fl oatation therapy (above) agement at group level. When the support is wellness-focused destination spa? removed, quality may suffer. Seamless communication – you need to What are the barriers to growth ensure all staff members are aligned to your in the spa industry? How strong would you say the brand values, buy into the ethos and that you Time-based treatment sales that ignore spa industry is in Asia? have guest-centric systems in place. The diffi - advanced skill sets, service and ambience At the moment, there’s still good growth hap- culty is differentiating services in a crowded factors. They reduce everything to the low- pening in the Philippines and in Indonesia. market place. You need to understand what est common denominator, especially in costs, Overall, I would say that the market is buoy- business you really want to be in as it’s impos- and take away from the true value of a what a ant, however, quality defi nitely needs to be sible to be all things to all people. spa can really offer. maintained going forward. O www.spahandbook.com spa business handbook 2013 55 MOVERS & SHAKERS

Jeremy McCarthy

DIRECTOR OF GLOBAL SPA DEVELOPMENT AND OPERATIONS, STARWOOD HOTELS & RESORTS

How did you get into the spa business? as part of the Spa and Hospitality Manage- In 1991, I was working as a recreation man- ment Certificate at UC Irvine in the US. ager at Four Seasons Santa Barbara, in California when we decided to open a spa. What are your goals at Starwood? My background was in fitness – I was a per- This is a long list. In 2012, we updated our sonal trainer, swim coach and triathlete – so Heavenly Spa and Shine Spa concepts for was excited to be setting up a small gym, but Westin and Sheraton, this year I hope to I didn’t know anything about spas. refresh our Away Spa concept for W and That turned into 14 years with Four Seasons begin refreshing our Explore Spa concept opening and operating luxury spas around the for Le Méridien. We also have a ton of web- world. After that, I spent a few years opening a site projects around our spas. Long term, I’m gigantic new spa at the famed La Costa Resort always thinking about ways to better support & Spa in southern California and then I came and engage with all of our spa managers as to Starwood seven years ago. they’re the ones who really make things happen. In my spare time, we are also opening a What have been your biggest heck of a lot of new spas! recent achievements? My second son Max was born in January 2012, What spurred you on to do As director of global spa development and I published my book on The Psychology of Spas a psychology degree? operations for Starwood Hotels & Resorts, & Wellbeing and I updated our Heavenly Spa I actually studied psychology as an undergrad- Jeremy McCarthy supports the spas for all concept for Westin hotels by bringing in uate before I ever started my career in spas, its brands including St Regis, the Luxury Aromatherapy Associates as the new prod- and I’ve always believed it had a direct impact Collection, Westin, Sheraton, Le Méridien uct house and creating new treatments and as this business is all about how we make peo- and W (see SB10/3 p24). That’s 400 spas marketing collateral. ple feel. My studies in positive psychology – which focuses on research around enhanc- in more than 100 countries with at least Is your life on track? ing wellbeing – not only influence everything another 120 in development. He’s worked I don’t believe that there is such a thing as a I do in the spa world, from facility design, to in hospitality for 22 years and since join- track for life. So I feel my life is flying along treatment development and leadership skills, ing Starwood in 2006 has helped develop completely off track... and that is exactly how they’ve led me to work on other projects for and implement five in-house spa concepts. it should be. Starwood around driving customer service In addition, he recently completed a mas- and enhancing workplace culture. If you weren’t doing this, what ters degree in Applied Positive Psychology would you be doing? What did you learn from your at the University of Pennsylvania, Philadel- I’d be a college professor. It’s still my personal recent trip around Asia? phia and wrote the book The Psychology career goal – this year, for the third time, I I spent a lot of time in China as we have so of Spas & Wellbeing. taught an online course in positive leadership much development there and in Asia going on

56 spa business handbook 2013 www.spahandbook.com JEREMY MCCARTHY

(75 new spas in total). It was a massive educa- There’s also a social aspect to spas in China. The ITC Mughal in Agra, India, is tion and I’m still trying to process it all. Spas are a place to connect with others, or part of Starwood Hotels & Resorts’ The Chinese spa market is an interesting even do business, in a very relaxed setting. worldwide collection, and its fi ve-star juxtaposition of a growing middle class with The design has to allow for this interaction. facilities include The Royal Spa a desire for greater luxuries, technology and modern conveniences, set against the back- What changes will we see in spas? with the growth of medical spas or the Mas- drop of a rich history of ancient holistic healing I think we are on the brink of a total revo- sage Envy franchise model. The prototypical traditions. There’s a lot that we can learn from lution in spa technology driven by tablets. spa has not changed much in the last few dec- its holistic perspectives on health, thoughtful In our Iridium Spas for St Regis, for exam- ades, and so the industry could use some fresh approaches to facility design (incorporating ple, the guest no longer has to check in at the innovation and creativity to keep growing. elements, nature and feng shui principles) and front desk. They’re escorted directly to the gracious humility in customer service. relaxation area and we can check them in What are the biggest opportunities? There’s so much change happening in China using mobile devices. At the new Shine Spa A lot of the global spa growth will come from that spas need to be able to offer different at the Sheraton Macao, guests are provided an emerging markets such as China, India and things to different market segments. Some iPad where an app helps them determine their Russia. The success of Massage Envy has people want the typical spa journey we’re signature elements (earth, wood, metal, fi re, shown that, even in wealthier nations, fi nd- familiar with in the west: you go to a locker water, or air) so that we can better personalise ing new business models to make spas more room, use the facilities, wait in the relaxation the treatments to their needs. Soon, booking accessible to a wider audience is a key driver. area and then are escorted to your treatment appointments, checking in, spa waivers, eval- Anyone who wants to get into this indus- room. But other guests expect a more tradi- uation forms, spa tours, spa reading materials try should differentiate from everyone else. tional and private approach where you’re and more will be on touchscreen devices. Offer a spa for families, or a literary spa that escorted to your treatment suite so you can hosts book discussions, or a spa that does only use the facilities in private. In some ways, this What are the biggest threats to growth? walk-in business – no appointments needed. is like having two different spa experiences I don’t necessarily think there’s a big threat There’s a huge market out there that’s not available under one roof. We have to ensure to growth, but I do expect to see continued been tapped into as most of the existing spas we meet the needs of both of these customers. diversifi cation. We’re seeing this happen now are fi ghting over the same customers. O www.spahandbook.com spa business handbook 2013 57 TRADE ASSOCIATIONS Trade Associations

Our Trade Associations section AFRICA SOUTH AFRICA gives up-to-date details of Spa Association of Africa (SAA) South African Spa Association (SASA) national spa associations C/o Executive Services Ltd, 2nd Floor, PO Box 81204, Parkhurst, Johannesburg, Les Jamalacs Building, Vieux Conseil 2120, South Africa and organisations around Street, Port Louis, Mauritius T: +27 11 447 9959 the world. We’ve split them E: [email protected] E: [email protected] www.spaassociationofafrica.com www.saspaassociation.co.za up into global regions and Region represented: Africa Country represented: South Africa countries for ease of reference Description: The Spa Association of Description: SASA aims to be an Africa (SAA) was established in 2010 by ambassador for the South African spa with those representing spas Elaine Okeke, founder of spa consultancy industry and related areas like health across the world at the end SPALOGIQUE. It works alongside national and wellness, tourism and hospitality, and regional tourism boards, educational education and training. Members include institutions and operators to set quality professionals in the wellness, health standards and encourage education and and skincare, healing, medicine and spa preventative health measures in the spa sectors. SASA publishes the annual SA and wellness industry in Africa. Spa Association Spa Index, a consumer reference guide showcasing the top spas MOROCCO and spa brands in Africa.

Moroccan Spa Association (A-SPA-MAROC) ASIA-PACIFIC & 4 Rue Sebou Angle Rue Taha Housseine, AUSTRALASIA Ler étage no2 Quartier Gauthier, Casablanca, 20000, Morocco T: +212 666 35 36 42 Asia Paciﬁc Spa & Wellness E: [email protected] Coalition (APSWC) Country represented: Morocco 14 Amber Gardens, 09-04 Amber Park, Description: This association represents Singapore #439960 the Moroccan spa industry – spa operators, T: +65 9777 3204 hoteliers, architects and product vendors E: [email protected] – with one voice on matters related to www.apswc.org government legislation and other interests Regions represented: Countries in Asia such as tourism. It provides a platform Description: The APSWC acts as a bridge for professional discussion, educational between national spa associations in Asia matters and industry news. to foster growth and development of the

58 spa business handbook 2013 www.spahandbook.com An overview of national spa associations worldwide

spa industry at a regional and local level. It Country represented: Bali Spa Association of India (SAI) holds an invitation-only Strategic Planning Description: BSWA was established M1 Palika Bhawan, Sector 13, R K Puram, Forum each year, as well as a periodic spa in 2005 to develop and promote Bali’s New Delhi 110066, India study tour for industry professionals. spa offerings through education, the T: +91 995 889 5151 exchanging of ideas, networking and E: info@spaassociationofindia.in AUSTRALIA growth initiatives – including monthly www.spaassociationofindia.in meetings for spa industry professionals. Country represented: India Australasian Spa Association (ASpa) Description: SAI was launched to develop PO Box 149, Southland Centre, CHINA and maintain standards in the Indian VIC 3192, Australia spa industry. It works alongside national T: +61 430 033 174 China Spa Association and regional tourism boards as well as E: [email protected] 1408 Golden Bell Plaza, 98 Huaihai Zhong operators, manufacturers and distributors www.aspaassociation.com.au Road, Shanghai 200021, China to set quality standards and encourage Region represented: Australasia T: +86 21 5385 8951 education and preventive health and Description: ASpa aims to enhance E: [email protected] hygiene measures in the sector. A key goal communication and networking between www.chinaspaassociation.com of SAI is to set up a system of training members; raise awareness of the industry; Country represented: China accreditation in the country. Members are deliver information, resources and Description: This non-profit association professionals in the spa, wellness, health, member benefits; set and implement helps to develop and promote the spa, health skincare, healing and medicine sectors. industry standards; and provide education. and aesthetics industries in China. Members benefit from educational workshops, Spa & Wellness Association Australian Association of newsletters and industry updates, regular of India (SWAI) Massage Therapists (AAMT) meetings and events, as well as the 62A Embassy Building 44, Level 6, 85 Queen Street, Melbourne, opportunity to network with professionals Nepean Sea Road, Mumbai, VIC 3000, Australia from other international spa organisations. Maharashtra 400006, India T: +61 1300 138 872 E: [email protected] E: [email protected] INDIA www.spaandwellnessassociation.com www.aamt.com.au Country represented: India Region represented: Australasia Indian Spa and Wellness Description: The Spa & Wellness Description: AAMT was formed in 2003 Association (ISWA) Association of India represents the following the amalgamation of five major Natraj CHS, Plot No 15, Office No 10A, interests of the professional spa and massage associations across Australia. Its Sector-4 Sanpada (E), hospitality sectors. It serves the industry commitment is to uphold, promote and Navi Mumbai 400705, India through a number of core competencies: educate about best practice in the field T: +91 982021 6022 the preservation and protection of of massage therapy. It also maintains a E: [email protected] India’s traditional therapies; education register of qualified member practitioners. www.iswa.co.in opportunities; government advocacy; Country represented: India tourism promotion; commerce activities; BALI Description: Part of the ISWA’s remit research/statistics; and media relations. is to address industry concerns on Bali Spa and Wellness standardisation, training and education. JAPAN Association (BSWA) It also aims to promote the country’s Yayasan Bali Spa, PO Box 2204, Kuta, Bali traditional healing systems such as The Federation for Japanese E: [email protected] ayurveda and yoga, in a form acceptable to Spa Associates www.balispawellness-association.org international spa users. www.j-spa.jp www.spahandbook.com spa business handbook 2013 59 TRADE ASSOCIATIONS

Japan Ryokan Association Description: PhilWell was established in T: +65 6513 7315 www.ryokan.or.jp 2004 to promote and protect the wellness E: [email protected] Country represented: Japan spa industry in the Philippines and to www.spaandwellness.org Description: Ryokans are traditional position the country as a major destination Regions represented: Singapore and Asia Japanese inns with onsen bathing facilities. in the global spa arena. It’s committed to Description: SWAS aims to create growth The ryokan association was inaugurated ensuring standards of excellence in spas opportunities for its members locally and in 1948 and members include 1,200 well- across the country. internationally via monthly networking respected ryokans. Its goal is to ensure safe sessions, trade shows and educational and reliable accommodation facilities. Spa & Wellness Association programmes. SWAS actively promotes of Cebu (SWAC) integration between the spa, beauty and Nippon Spa Association Colon Corner, Junquera Street, wellness markets and engages in dialogue www.n-spa.org Cebu City, Philippines 6000 sessions with government agencies. http://lei.sr?a=G8h4g MALAYSIA City represented: Cebu – the capital of THAILAND the Philippines Association of Malaysian Spas (AMSPA) Description: SWAC is the official Phuket Spa Association (PSPA) C/o Energy Day Spa, Lot 4, Level 4, organisation of the wellness industry www.spaphuket.org Great Eastern Mall, 303 Jalan Ampang, in Cebu, recognised by the capital city’s Kuala Lumpur 50450, Malaysia business community, government agencies Samui Spa Association T: +603 4253 3478 and other organisations. Its goal is to www.samuispaassociation.com E: [email protected] analyse the direction of the industry to www.amspa.org.my help it grow and realise its full potential. Thai Lanna Spa Association Country represented: Malaysia www.thailannaspaassociation.com Description: AMSPA’s mission is to SINGAPORE become a ‘voice of wellness’ and act as a Thai Spa Association (TSPA) central body for the area’s up and coming Spa Association Singapore (SAS) 10/167 The Trendy Office, 20A Floor, spa industry. Significantly, it works with 77 Robinson Road #06-05, Unit No 20A02A, Sukhumvit Soi 13 the country’s Ministry of Tourism on its Singapore 068896 (Sangchan), Sukhumvit Road, Klongtoey- spa rating system. T: +65 6223 1158 Nua, Wattana, Bangkok, 10110, Thailand E: [email protected] T: +66 2168 7094 Malaysian Association of www.spaassociation.org.sg E: [email protected] Wellness and Spa Country represented: Singapore www.thaispaassociation.com www.mawspa.org Description: SAS represents professional Country represented: Thailand spa operators in Singapore. It works Description: The Thai Spa Association THE PHILIPPINES closely with the Singapore Tourism Board, was established to promote and develop Police Licencing Division, International the spa industry in Thailand and last Spa and Wellness Association of Enterprise (a government agency for year it organised the very first research the Philippines, Inc (PhilWell) economic development in Singapore) and into Thai spa-goers which was conducted Room 412, Office of Product Research and other bodies to help member spas develop. by Intelligent Spas (see p102). Members Development, Department of Tourism, benefit from educational newsletters and TM Kalaw, Manila, Philippines Spa & Wellness Association seminars, regular meetings and events, T: +63 917 546 6738 of Singapore (SWAS) and the opportunity to network with spa http://lei.sr?a=q2e2n 28 Sin Ming Lane, #05-143, Midview City, professionals from Thailand and other Country represented: the Philippines Singapore 573972 international spa organisations.

60 spa business handbook 2013 www.spahandbook.com An overview of national spa associations worldwide

CENTRAL & THE CARIBBEAN BULGARIA SOUTH AMERICA Caribbean Spa & Wellness Bulgarian Union for Balneology Association (C-SWA) & Spa Tourism (BUBSPA) T: +1 868 299 8097 15 Tvardishki Prohod Str, Sofia 1404, Bulgaria ARGENTINA E: [email protected] T: +359 2 942 7130 www.caribbeanspawellness.com E: offi[email protected] Association of Argentinian Spas (AAS) Region represented: the Caribbean www.bubspa.org Av Medrano 1709, 7 Ciudad de Buenos Description: In early 2013, C-SWA Country represented: Bulgaria Aires, Buenos Aires 1425, Argentina launched the Development and Promotion Description: BUBSPA presents and T: +54 11 4825 4235 of the Caribbean Health and Wellness promotes Bulgaria as a modern spa and www.asociacionspa.org or Tourism Sector project with the goal wellness destination to all tourist markets. http://lei.sr?a=X2s6i of making the Caribbean a leading Country represented: Argentina spa destination by 2015. The project National Association for Spa & Description: For the last six years, the is supported by Caribbean Export Wellness Tourism (NAST), Bulgaria AAS has been representing health and and financed by the UK’s Department 03 Bistritsa Str, Sofia 1000, Bulgaria wellbeing centres across Argentina. for International Development. The T: +359 2 981 3015 Its members include physicians, association was first established in 2006. E: [email protected] dermatologists, aestheticians, nutritionists Country represented: Bulgaria and massage therapists as well as product Description: NAST cooperates in the and equipment suppliers. The AAS aims EUROPE protection, development and ecological to advance the spa industry by providing use of Bulgarian resources and to promote education and training and promoting the European Spas Association (ESPA) spa tourism. Members comprise high-end value of the spa experience. 50 Rue d’Arlon, Brussels B1000, Belgium spa resorts, hotels, day spas and equipment T: +32 282 0558 and product suppliers. NAST will be BRAZIL E: offi[email protected] organising the third Balkan Spa Summit in www.espa-ehv.com Serbia in September (see p26). Association of Brazilian Clinics Countries represented: 20 across Europe and Spas (ABC Spas) Description: This year, ESPA published International Spa & Tourism Room 15, Rua Caio Prado 267, the first fully comprehensive book of Association (ISPAT) São Paulo 01303-001, Brazil quality standards – including 1,000 criteria www.ispam.biz T: +55 11 2307 5595 and covering over 30 laws – for medical E: [email protected] spa and wellness providers across the CYPRUS www.abcspas.com.br continent. The criteria must be met to gain Country represented: Brazil ESPA’s EuropeSpa Med certificate which Cyprus Spa Association Description: ABC Spas is a non-profit it launched last year. Its other quality PO Box 21455, 1509 Nicosia, Cyprus organisation which was founded in 2002 standards include EuropeSpa and the T: +357 22 88 98 90 to represent the Brazilian spa market, EuropeSpa wellness certificate. Founded E: [email protected] by promoting and organising events, in 1995, ESPA is an umbrella body for 20 www.cyprusspaassociation.com attracting investors and fostering local spa national spa associations in Europe. It Country represented: Cyprus business developments. focuses on promoting spas and balneology Description: This association represents and on ensuring that natural remedies the spa industry in Cyprus by protecting Brazilian Wellness Association from water, soil and the climate are readily and developing the reputation of the www.abqv.com.br available to the European population. country as a spa destination. www.spahandbook.com spa business handbook 2013 61 TRADE ASSOCIATIONS

THE CZECH REPUBLIC www.spa-a.com www.wellnessverband.de Country represented: France Country represented: Germany Association of the Spa Places Description: Promoting ethics, quality and Description: DWV serves those seeking of the Czech Republic professionalism lies at the heart of SPA- wellness as well as those providing services www.spas.cz A, which comprises owners, experts and and products. In cooperation with its managers in the French spa and wellbeing corporate partner German Wellness Inc, Czech Association of Wellness industry. Its aim is to expand and enhance DWV develops quality standards for the Havelská 23, 110 00 Prague 1, the image of the country’s spas and quality wellness market. Providers that fulfil these Czech Republic establishments. In 2010, SPA-A launched standards are awarded a seal of approval T: +420 224 222 368 a Spa Quality Charter delivered by spa which is recognised by spa consumers. E: offi[email protected] industry professionals. Minimum quality The seal of approval is well established in www.spa-wellness.cz requirements concern hygiene, staff Germany and the aim is to extend it across Country represented: the Czech Republic training and infrastructure. Europe. It has around 200 members. Description: This association works to develop and promote wellness by GERMANY International Spa & Wellness publications, conferences and trade fairs; Association (ISWA), Germany to monitor the quality of certification German Spa Association/Deutscher Richard-Weidlich-Platz 10, bodies; and to create wellness educational Heilbäderverband (DHV) 65931 Frankfurt am Main, Germany activities, training courses and seminars. Reinhardtstrasse 46, 10117 Berlin, T: +49 69 130 25 86 0 Germany E: [email protected] Czech Healing Spa Association (SLL) T: +49 30 24 63 692 0 www.iswa.de Hvozdanska 2053/3, Prague 14800, E: [email protected] Country represented: Germany Czech Republic www.deutscher-heilbaederverband.de Description: ISWA serves as an T: +420 222 511 763 Country represented: Germany independent and objective information E: [email protected] Description: DHV comprises the spa centre for the German spa and wellness www.lecebnelazne.cz associations of the individual federal market. Members include innovative Country represented: the Czech Republic states, the Association of German Spa businesses, skilled workers and service Description: SLL was established in 1995 Doctors and the Academy of Balneology providers dealing with the professional spa and comprises 43 members, of which 41 and Climatology. It represents the shared and wellness sector. are health spas, in the Czech Republic. interests of its members at national, Members must meet strict criteria and European and international level, in GRAN CANARIA have a high-quality service standard. particular towards politicians, public authorities, social insurance providers and Gran Canaria Spa and ESTONIA other associations. It promotes science, Wellness Association research, training and development in the C/Los Balcones 4, 35001 Las Palmas de Estonian Spa Association spa industry and health tourism. The DHV Gran Canaria, Gran Canaria, Spain www.estonianspas.eu also creates and monitors Germany-wide T: +34 928 367 508 quality and certification standards. E: [email protected] FRANCE www.grancanariawellness.com German Wellness Association/ Country represented: Gran Canaria French Spa Association (SPA-A) Deutscher Wellness Verband (DWV) Description: This association was formed 16 Rue de Liège, Paris 75009, France Neusser Str 35, 40219 Dusseldorf, Germany in 2004 as a public-private initiative T: +33 6 75 75 89 84 T: +49 211 168 2090 by the Gran Canaria Tourist Board and E: aldina.duarte-ramos@sofitel.com E: [email protected] entrepreneurs from the medical and

62 spa business handbook 2013 www.spahandbook.com An overview of national spa associations worldwide

tourist sectors of the island. One of www.furdoszovetseg.hu LITHUANIA its main objectives is to position Gran Country represented: Hungary Canaria as a major international health Description: The Hungarian Baths National Spa Association of Lithuania and wellness tourism destination through Association is a grouping of economic Vytenio St, 9/25 LT-03113, Vilnius, Lithuania the promotion and marketing of the organisations and managers responsible T: +370 659 19161 island’s natural resources, products and for operating baths and planning E: [email protected] establishments. The association comprises their development, construction and www.spalietuva.lt 16 hotels with spa and thalassotherapy maintenance. It has 186 members. Country represented: Lithuania facilities, a thalassotherapy centre, and Description: The National Spa Association three nationally renown medical groups. Hungarian Spa Tourism Association of Lithuania has 21 spa operator members Dob u 33, Budapest 1074, Hungary and was formed in 2007 to regulate GREECE T: +36 1 484 0805 marketing, set treatment standards and E: [email protected] educate on the benefits of spa. From the Hellenic Association of Municipalities www.meme.hu outset, it called for official documentation, and Communities with Curative Country represented: Hungary developed by the country’s Ministry of Springs and Spas, Greece Description: This association, connected Health, to clarify the method of application www.thermalsprings.gr to the Hungarian Marketing Association for mud and mineral treatments. This for Health Tourism, promotes Hungary’s resulted in the passing of the Law of Spa Managers Club of Greece (SMCG) thermal and wellness baths, hotels Certification of Treatment in November Alpine Center, 15-17 Thisseos Street, and related services to domestic and 2012. In collaboration with the Lithuanian Syntagma, Athens international markets. Members include Resort Association, it builds awareness T: +30 210 89 83 022 spa and bath facilities, medical spa hotels, of spas by participating in trade shows E: [email protected] local governments and education centres. and events in Lithuania, Russia, Latvia, www.spamanagers.gr Azerbaijan, Kazakhstan and Norway. Country represented: Greece ICELAND Description: SMCG was launched at the THE NETHERLANDS Alpine Center in 2009 at the Swiss Business The Iceland Spa Association School for Hotel & Tourism Management www.visitspas.eu/iceland Dutch Spa and Wellness Association Education in Greece, by a group of spa, Postbus 130, 3130 AC, Vlaardingen, Holland beauty and education professionals. IRELAND T: +31 10 841 60 30 Its mission is to promote high quality E: [email protected] standards and service in the growing spa Leading Leisure in Ireland (ILAM) www.dswa.nl industry in Greece. It operates under the Allenwood Enterprise Park, Allenwood Country represented: the Netherlands auspices of Alpine Center and offers a North, Naas, County Kildare, Ireland Description: DSWA originated from the platform for spa managers to network, share T: +353 45 85 99 50 Dutch Spa Association collaborating with best practices, facilitate employment and E: [email protected] three other industry organisations for student placements to plan for the future. www.ilam.ie beauty (ANBOS), catering (KHN) and Country represented: Ireland recreation (RECRON). This enables it to HUNGARY Description: Originally formed in 1989 provide wider industry knowledge and as the Institute of Leisure & Amenity independent research for the country’s spa Hungarian Baths Association Management (ILAM, Ireland), this body sector. DSWA has also developed its own Borostyán Utca 1/B, 1146 Budapest, Hungary represents leisure managers – including quality certification for spas and it works T: +36 1 220 2282 spa operators – in Ireland and is funded by with schools to create a good training E: [email protected] the country’s government. structure for the industry. www.spahandbook.com spa business handbook 2013 63 TRADE ASSOCIATIONS

POLAND Country represented: Romania as medicinal practice and by law even a Description: OPTBR was set up in 1993 day spa had to employ a medical doctor Association of Polish Spa Communities by representatives of the main health – it’s hoped that the passing of the new Ul Czarny Potok 27/25, resorts in Romania in a bid to promote the legislation will rectify this. With this work 33-380 Krynca-Zdroj, Poland spa and wellbeing sector to domestic and SWIC, which was formed in 2010, is already T: +48 18 477 74 50 international tourists. The association has living up to its mission of promoting E: [email protected] 62 members, representing almost all the international standards in the region’s www.sgurp.pl spas in the country. new spa and wellness industries. It has also Country represented: Poland just published Spa Red Pages – the first Description: This association is focused RUSSIA regional spa guide that lists over 300 health on the promotion of high-quality resorts in Russia, the Ukraine, Kazakhstan, facilities, such as Polish health resorts. National Guild of Spa Experts Belarus, Lithuania and Latvia. It supports, educates and protects Polish Ulischa Kamchatskaya 8/2/14, spa communities and has initiated the Moscow 107065, Russia SERBIA promotion of its spa tourism services T: +7 495 226 4289 throughout Europe. E: [email protected] Serbian Spas Association www.russiaspas.ru Vrnjacka Banja 12A, Belgrade 36210, Serbia PORTUGAL Country represented: Russia T: +381 36 611 110 Description: This non-profit organisation E: [email protected] Portuguese Spas Association (ATP) was launched in 2004 to develop the spa www.serbianspas.org Av Miguel Bombarda, No 110, 2 Dt, industry in Russia. It has a committee Country represented: Serbia 1050-167 Lisbon, Portugal that oversees training and courses cover Description: The Serbian Spas Association T: +351 217 940 574/05 spa management, spa administration, was established in 2010 as a successor to E: [email protected] ayurveda, spa cuisine, therapist training the Association of Spas and Resorts in www.termasdeportugal.pt and cosmetology. A second committee Serbia that had been in existence since Country represented: Portugal oversees marketing and promotes the 1970s. Banjas, traditional Serbian spa Description: ATP was established in guild and its members as well as publishing resorts based on spring waters, have been 1996 as a result of a restructuring of the industry-focused books and magazines. recognised as a critical economic and National Association of Medicinal and tourism asset and since 2008 many of Table Mineral Water Industries. With 38 Spa & Wellness these public medical-focused facilities associate members, it seeks to promote International Council (SWIC) have gone through privatisation and are and develop the country’s thermal water 21-5 Krassina Street, being transformed into international sources and spas technically, economically Moscow 123056, Russia wellness resorts. The association’s role is to and socially. T: +7 495 764 0203 oversee the improvement and preservation E: [email protected] of the banjas. It also brings together local ROMANIA www.1swic.ru government and health institutions in spas Regions represented: Russia and the and schools that educate in the fields of The Organisation of Spa Owners Commonwealth of Independent States balneology, tourism and hydrogeology. in Romania (OPTBR) Description: In a major move the SWIC 2 Traian Street, Bl F1, 3rd District, has worked to create state legislation SLOVAKIA Bucharest 030574, Romania for Russian spas that is now under the T: +40 21 322 01 88 government’s consideration. Previously, Slovakian Spas Association E: [email protected] spa treatments (hydrotherapy, PO Box 113, 810 00 Bratislava 1, www.romanian-spas.ro thalassotherapy and massage) were viewed Slovak Republic

64 spa business handbook 2013 www.spahandbook.com An overview of national spa associations worldwide

T: +421 2 5244 4982 Regions represented: Spain and the Description: Wellbeing Switzerland is an E: [email protected] Balearic Islands umbrella organisation for rehabilitation www.balneotherma.sk Description: Since its establishment more clinics, spas, health spas and hotels Country represented: The Slovak Republic than 100 years ago, ANBAL’s founding throughout Switzerland. Description: Slovakia’s spa association principle remains the same – all its deals with business projects for spa resorts, operators members must have mineral- TURKEY hotels and clinics and provides personnel medicinal waters “declared to be of training/courses. It also offers expertise public utility ”. The association currently Massage & Natural on the country’s natural healing sources represents 60 spas and set up its Spanish Spa Therapies Association – mineral and thermal waters, muds and Club to promote the spa market in Spain. Arapsuyu Mah 613 sok, Gulbitti Apt No 2, climatic conditions – used for treatments; Konyaalti, Antalya, Turkey 07100 and audits spa and health resort medical SWEDEN T: +90 532 507 30 09 departments. In addition, it promotes E: [email protected] Slovak spas and their offering to travel Swedish Spa Hotels www.madoted.org agencies in America, Canada and Europe. Föreningen Svenska Spahotell, c/o Vista, Country represented: Turkey Box 3546, 103 69 Stockholm, Sweden Description: This voluntary, non- SLOVENIA T: +46 70 824 97 21 profit association was founded in 2005 E: [email protected] for professional massage and natural Slovenian Spas/Skupnost Slovenskih www.svenskaspahotell.se therapists in Turkey. Funds are granted for Naravnih Zdraviliš (SSNZ) Country represented: Sweden research, community service, educational Teharska cesta 40, Description: Swedish Spa Hotels aims initiatives and conferences. SI-3000 Celje, Slovenia to standardise spa businesses; market T: +386 3 544 21 11 member establishments; provide training Turkish Spas Thalasso and Health E: [email protected] and networks; query conditions for Resorts Association (TURKSPA) www.slovenia-terme.si employers and political decision-making; Tıbbi Ekoloji ve Hidroklimatoloji ABD, Country represented: Slovenia and be involved in benchmarking. It has Millet Caddesi 126, Çapa, Description: SSNZ is an umbrella introduced a common gift voucher scheme Istanbul 34093, Turkey organisation representing all 15 of the for association members. A fact-finding T: +90 212 635 1201 country’s state verified natural spas and mission to New York by 29 members of the E: [email protected] thermal spas. It offers information on group during 2012 was considered a great www.spa-turkey.com the health and wellness programmes success, with attendees gaining a valuable Country represented: Turkey provided by its members, as well as details amount of information on the US spa and Description: TURKSPA is an organisation of accommodation and leisure activities wellness markets to utilise in their own representing spa, thalassotherapy and available in the country. businesses in Sweden. other curative, health and wellness facilities across Turkey. Its goals include SPAIN SWITZERLAND protecting the common interests of spas, thalasso and health and cure centres Asociación Nacional de Wellbeing Switzerland/ in Turkey, as well as modernising and Balnearios (ANBAL) Wohlbefinden Schweiz promoting new facilities. Calle Rodríguez San Pedro, 56 Izda, Bahnhofstrasse 2, 28015 Madrid, Spain CH-9100 Herisau, Switzerland UKRAINE T: +34 902 11 76 22 T: +41 71 350 14 14 E: [email protected] www.wohlbefinden.com Ukrainian Spa Association www.balnearios.org Country represented: Switzerland www.spaua.org www.spahandbook.com spa business handbook 2013 65 TRADE ASSOCIATIONS

THE UNITED KINGDOM sports therapy sectors. The association body for the country’s spa industry. The will be hosting its annual Training UK Spa Association has identified three British Association of Beauty Congress at the NEC in Birmingham, priority areas for development: education; & Cosmetology (BABTAC) UK, in May this year. accreditation, benchmarking and the Ambrose House, Meteor Court, implementing of a code of practice; and Barnett Way, Barnwood, Gloucester, Habia market intelligence and providing quality Gloucestershire GL4 3GG, UK Oxford House, Sixth Avenue, Sky Business data for the UK spa industry. Figures from T: +44 845 250 7277 Park, Robin Hood Airport, Doncaster, BISA and SpaBA will serve on the board of E: [email protected] South Yorkshire DN9 3GG, UK the new association. www.babtac.com T: +44 845 2 306 080 Country represented: The UK E: [email protected] Description: Created in 1977, BABTAC www.habia.org MIDDLE EAST represents around 10,000 beauty Country represented: the UK professionals in the UK and is one of Description: Habia, previously an Middle East Spa Business its longest established membership acronym for the hairdressing and beauty Group, Dubai (MESBG) organisations. Member benefits include industry authority in the UK, was formed Coress Solutions International the association’s core insurance, training in 1997. It’s recognised by, and receives Secretariat, Middle East Spa Business portfolio and Vitality magazine, plus funding from, the country’s government Group, Sheikh Zayed Road, PO Box 7631, access to Benefits by BABTAC – a free as the Sector Skills Council for the hair, Dubai, UAE online discount tool offering discounts on beauty, nails and spa sectors. Its role T: +97 14 303 4778 suppliers and training. is to represent the sectors on matters E: [email protected] such as training, skills and business Regions represented: The Middle East Federation of Holistic Therapists (FHT) development and to create industry Description: MESBG promotes the spa, 18 Shakespeare Business Centre, specific national occupational standards wellness, health and beauty industries Hathaway Close, Eastleigh, which form the basis of all qualifications in the Middle East. Members enjoy SO50 4SR, UK and codes of practice. Significantly, in information sharing and benefits such as T: +44 23 8062 4350 January, Habia announced that it’s to spa seminars and workshops, newsletters E: [email protected] develop a professional register for spa, and updates, regular member meetings and www.fht.org.uk nail and beauty qualifications in the UK to activities, as well as networking with spa, Regions represented: Mainly the UK, measure the multitude of certificates and beauty, health and wellness professionals but also has Irish and overseas members courses against national standards. from the UAE and other figures Description: The Federation of Holistic international wellness organisations. Therapists is the leading professional The UK Spa Association association for complementary, holistic Suite 5-6, Philpot House, Station Road, beauty and sports therapists in the Rayleigh, Essex SS6 7HH, UK NORTH AMERICA UK and Ireland. Founded in 1962, the T: +44 8707 800 787 FHT is a not-for-profit organisation E: [email protected] The Spa Association (SPAA) and remains a leading authority in www.spabusinessassociation.co.uk 1001 East Harmony Road, Suite A 167, multidisciplinary therapies in these Regions represented: UK and Ireland Fort Collins, CO 80525, USA countries. Member benefits include an Description: This February two previously T: +1 970 218 5414 annual subscription to the International independent UK spa associations – the E: [email protected] Therapist magazine and discounted British International Spa Association www.thespaassociation.com insurance policies designed specifically (BISA) and the Spa Business Association Regions represented: North America for the beauty, complementary and (SpaBA) – joined forces to form one unified Description: SPAA provides information,

66 spa business handbook 2013 www.spahandbook.com An overview of national spa associations worldwide

resources and education in the US industry Leading Spas of Canada (LSC) professional association serving massage for owners of medical, day spas, resort, 2680 Matheson Boulevard, Suite 102, therapists, students and schools. With hotel and wellness spas. Mississauga, ON L4W 0A5, Canada more than 56,000 members it promotes T: +1 800 704 6393 massage to the public and healthcare CANADA E: [email protected] community; works for fair licensing of www.leadingspasofcanada.com massage in all US states; actively supports Alliance Spas Relais santé (SRs) Country represented: Canada research on massage; and offers local and 2984 chemin Milletta, Magog, Description: Leading Spas of Canada national networking opportunities. QC J1X 0R4, Canada provides support for the development T: +1 819 868 1553 of the Canadian spa industry and the American Organization for Bodywork E: [email protected] promotion of Canada as a global spa Therapies of Asia (AOBTA) www.spasrelaissante.com destination. It represents the broad 1010 County Rte 561, Voorhees, Region represented: Québec spectrum of the spa experience, from NJ 08043, USA Description: Founded in 1993, this is an resort and day spas, destination and T: +1 856 782 1616 alliance and marketing consortia of spas in mineral springs spas to medical spas, E: offi[email protected] Québec that meet its criteria for excellence schools and suppliers. www.aobta.org which it developed in 2010. The criteria Country represented: the USA includes professionalism, quality of care, Ontario’s Finest Spas Description: AOBTA represents instructors, water quality and hygiene – and its standards www.ontariosfinestinns.com practitioners, schools and students of Asian in customer service were developed in bodywork therapy which includes all forms collaboration with Tourism Québec. Ontario’s Premier Spas of therapeutic bodywork with a theoretical 20 Main Street North, Waterdown, root in Oriental medicine theory, such as Association Québécoise ON L0R 2H0, Canada acupressure, amma, chi nei tsang, jin shin des spas (AQS) T: +1 800 990 7702 do®, medical qi gong, shiatsu and tui na. 2984 chemin Milletta, Magog, E: [email protected] QC J1X 0R4, Canada www.ontariospremierspas.com Arizona Spa & Wellness Association T: +819 868 1553 Region represented: Ontario http://azspawell.com E: [email protected] Description: Ontario’s Premier Spas is www.associationquebecoisedesspas.com committed to creating a superior standard California Spa Association Region represented: Québec of spa service in Ontario through member www.californiaspaassociation.com Description: The Association Québécoise accreditation, professional development, des spas (AQS) was created in May 2012 industry advocacy and public education. Dallas Fort Worth Spa Association following the decision by an existing http://lei.sr?a=i8T5V group of top spa operators in Canada UNITED STATES OF AMERICA – Alliance Spas Relais santé (SRs) Hawaii Spa Association (Hi-Spa) – that a larger, more representative American Massage Therapy www.hi-spa.com organisation should be created for the Association (AMTA) whole of Québec’s spa industry rather 500 Davis Street, Suite 900 Evanston, Las Vegas Spa Association (LVSA) than just those that meet SRs’ strict IL 60201, USA www.lvspas.com standards. AQS will prioritise training T: +1 877 905 0577 and education, lobbying government and E: [email protected] National Coalition of Estheticians, sector promotion. It’s also planning to a www.amtamassage.org Manufacturers/Distributors market study to get a clearer picture of Country represented: the USA and Associations (NCEA) the province’s spa industry. Description: AMTA is a non-profit, www.ncea.tv www.spahandbook.com spa business handbook 2013 67 TRADE ASSOCIATIONS

New England Spa Association Regions represented: Countries worldwide bringing greening and sustainability to the www.newenglandspaassociation.com Description: Established in 1977 as health, wellness and beauty community. the education arm of BABTAC (British The network is a tax-exempt, not-for-profit San Diego Spa Association Association of Beauty Therapy & association and its goal is to introduce www.sdspaassociation.org Cosmetology), CIBTAC is a not-for-profit sustainable operating practices to the organisation. Each of CIBTAC’s courses spa industry and promote the natural The Spa Connection are developed through close relationships connections between personal wellbeing, (Southern California) with government agencies and employers economic sustainability and the health of www.thespaconnect.com from around the world, ensuring they are the planet. tailored to provide for the requirements of Washington Spa Alliance (WSPA) the international industry. Hydrothermal Spa Forum www.washingtonspaalliance.com www.hydrothermal-spa-forum.com Day Spa Association (DSA) Regions represented: Countries worldwide 2863 Hedberg Drive, Minnetonka, Description: The Hydrothermal Spa WORLDWIDE MN 55305, USA Forum is an alliance of industrial T: +1 877 851 8998 companies from the spa sector, focused Comité International D’Esthétique E: [email protected] on wet and heat experience areas, et de Cosmétologie (CIDESCO) www.dayspaassociation.com including Lux Elements, Werner Waidstrasse 4A, 8037 Zürich, Regions represented: the USA, Canada, Dosiertechnik (WDT), HygroMatik SPA, Switzerland Mexico, Central and South America, Asia, InnovagSnowSystems, and Sommerhuber. T: +41 44 448 22 00 Australia, Europe and the Middle East Its goal is to use the collective know- E: [email protected] Description: The Day Spa Association is how of the alliance companies to www.cidesco.com a professional membership-based trade develop technical quality standards for Regions represented: Countries worldwide organisation founded in 1991. It serves the manufacturing, installation and Description: Founded in 1946, CIDESCO as a primary business resource for spa maintenance of heat and wet experience is a major global beauty therapy and wellness professionals through areas at an international level. association represented in 30 countries. In educational seminars and workshops, 1957, the association developed its widely research studies, publications and internet International Medical Spa recognised and highly regarded diploma. information exchanges. Its members Association (IMSA) Today there are more than 200 CIDESCO- include people working in the areas of 2863 Hedberg Drive, Minnetonka, approved schools and 78 accredited beauty spa, salon, fitness, wellness, bodywork, MN 55305, USA centres worldwide. Every year it holds a medical, chiropractic, naturopathic, T: +1 877 851 8998 global congress for its accredited bodies physical therapy, aesthetics, massage E: [email protected] with the 2013 set to take place in Wuhan, therapy, cosmetology, as well as all www.dayspaassociation.com/imsa China, in November. practitioners within the wider integrative Regions represented: the USA, Canada, healthcare community. Mexico, Central and South America, Asia, Confederation of International Beauty Australia, Europe and the Middle East Therapy & Cosmetology (CIBTAC) Green Spa Network (GSN) Description: This association was formed Unit 1, Ambrose House, Meteor Court, PO Box 15428, Atlanta, GA 30333, USA in 2000 to deal with the integration Barnett Way, Gloucester, Gloucestershire T: +1 800 275 304 of spa with medicine. It is the sister GL4 3GG, UK E: [email protected] organisation to the Day Spa Association, T: +44 1452 623 114 www.greenspanetwork.org founded in 1991 (also listed in this E: [email protected] Regions represented: Countries worldwide section). IMSA is dedicated to helping www.cibtac.com Description: The GSN is devoted to to provide the industry with a myriad of

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benefits that include: clinical education, research each year – the ISPA US Spa Description: This international practice management, workshops, Industry Study (see p106) reports on the organisation for medical spa and wellness legislative watch, malpractice insurance, number, type and size of spas in the US, professionals and programmes across risk management and legal support. their regional distribution, ownership all areas, serves its members, partners structure, visitor numbers, revenues and and advisors by providing resources International Society of Medical the number of full- and part-time staff. It and programme definitions as well as Hydrology and Climatology (ISMH) looks at the service and product offerings professional standards. Department of Medical Ecology & of spas too. Currently, ISPA is also working Hydroclimatology, Istanbul Medical with the Global Spa & Wellness Summit Wellness Organization Faculty, Istanbul University, Millet cad to develop much-needed worldwide Worldwide (WOW) 126, Capa, Istanbul 34093, Turkey standards for spa manager internships, a Suite 2201, Cityland 10 Tower 2, T: +90 212 635 1201 recognisable career spa for spa therapists 154 HV Dela Costa, Corner Valero Sts, E: [email protected] and to define the role of a spa manager Makati City, Metro Manila, www.ismh-direct.net (see p146). On top of this, it organises the the Philippines Regions represented: Countries worldwide ISPA Conference & Expo annually – an T: +632 840 0242 Description: ISMH aims to design, plan, event which is considered a key date for E: [email protected] and coordinate scientific research in spa leaders, professionals, therapists and http://wellnessworldwide.org the fields of health resort medicine and vendors worldwide. Regions represented: Philippines spa therapy for prevention, treatment Description: A not-for-profit organisation, and rehabilitation programmes. The Medical Tourism Association (MTA) WOW’s goal is to link members of beauty, organisation represents an international 10130 Northlake Boulevard, health and fitness practitioner associations union of physicians, scientists, Suite 214-315, West Palm Beach, with those in need of their services in institutions, associations and societies. FL 33412, USA homes, workplaces and communities This non-profit organisation also T: +1 561 791 2000 nationwide and worldwide. distributes knowledge gained from health E: [email protected] resort medicine, in addition to supporting www.medicaltourismassociation.com affiliated physicians and scientists. Regions represented: Countries worldwide Description: This association is the first International SPA Association (ISPA) and only international non-profit medical 2365 Harrodsburg Road, Suite A325, tourism and global healthcare association Lexington, KY 40504, USA composed of the top international T: +1 888 651 4772 hospitals, healthcare providers, medical E: [email protected] travel facilitators and insurance www.experienceispa.com companies. The MTA has three tenets: Regions represented: Countries worldwide transparency in quality and pricing, Description: The International SPA communication and education. Association is a global voice of the spa industry. Founded in 1991, it advances Medical Wellness Association (MWA) the sector by providing educational and 3518 Acacia, Sugar Land, networking opportunities, promoting TX 77479, USA the value of the spa experience and T: +1 281 313 3040 speaking as an authoritative voice to E: [email protected] foster spa professionalism and growth. www.medicalwellnessassociation.com The association conducts much-valued Regions represented: Countries worldwide

70 spa business handbook 2013 www.spahandbook.com spa business 201 3 H ANDBOOK

SECTION 2 SPA CONSULTANCIES

Consultant Proﬁ les...... p72

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Spa Consultants ...... p86 AMERICAN LEISURE may not be the biggest but our clients say we’re the best!

SPA OFITNESS OLIFESTYLE

O Consulting O Conceptulization O Design O Staffing operations

WWW.AMERICANLEISURE.COM CONSULTANCY PROFILE

American Leisure 414 Airport Executive Park, Nanuet, NY, 10954, USA Tel: +1 845 371 5670 Fax: +1 845 371 5680 Email: [email protected] www.americanleisure.com Steve Kass, Wendy Bosalavage, Tom Johnston

Background briefi ng purchasing and special events. A well- facilities and luxurious private clubs. American Leisure was founded over 30 years designed, superbly managed facility that ago. The company conceptualises, designs and achieves your goals is the hallmark of our Where in the world? operates innovative spas, lifestyle, sporting and work. We work with over 60 spas, including The Setai recreational wellbeing facilities worldwide. We operate most of the facilities we’ve Wall Street, Hotel Plaza-Athenee, Spa at The designed and developed. Our management Edge (all New York); Broken Sound Club & Spa, Main products and services personnel develop creative and exciting pro- Florida; and Encanto Spa, California. Key elements of the American Leisure service: grammes that please members/guests and QFacility conceptualisation and design assure retention, referrals, and satisfaction. Plans for 2013 QPositioning in the marketplace/branding Our spectrum of programmes and activities Projects include Moonstone; Spa at Broken QStaff selection are designed to meet individual’s health and Sound Club, Boca Raton; and Spa at the Ocean, QTraining and development wellbeing, educational, recreational, and both Florida and Encanto Spa, California. QFinancial management social needs. Our input is based on a real world QSales and marketing understanding of what works. American Lei- Who’s who? QIncrease utilisation and membership sure knows how to make it work for you. Steve Kass, chief executive offi cer; Wendy QImplement standard operating procedures Bosalavage, president; Tom Johnston, chief Our reputation may be international, but our USPs operating offi cer; Terri Wiezycki-Barbaria, dedication to our clients is highly personal. We're proud to point to our reputation as inno- senior executive vice president. Every project in which we participate gets vators and trendsetters. As people increasingly individualised attention and we do whatever focus on their wellbeing to optimise their lives, What the clients say it takes to deliver quality and satisfaction. we're leading the way by anticipating and “American Leisure has solid knowledge in spa We’re committed to providing our clients exceeding their rapidly changing demands. management, staff development and train- with the fi nest service, along with the experi- Our ability to stay ahead of the curve has ing. They've guided us through the opening ence and expertise required to bring projects made American Leisure attractive to the hos- phase after solid pre-opening consultation and to life while remaining within feasible eco- pitality and real estate industry worldwide. assisted us in the daily operations of our spa.” nomic parameters to ensure success. Overall health and wellbeing are the goal. For Sebastian Wurst, general manager, each project we determine the goals and vision Hotel Plaza-Athenée, New York, NY, USA Additional services for the type of facility that addresses that end. “We've recently renovated our spa and fi tness We're capable of providing virtually every Our extensive experience includes hotels, centre. American Leisure’s industry knowl- service associated with a project, from the commercial for-profi t facilities, colleges and edge and expertise was invaluable and we conceptualisation of plans to equipment university residential facilities, municipal thank them for our success.” www.spahandbook.com spa business handbook 2013 73 TM Spa Wellness Solution Provider

www.geospa.de

Y Spa, Wyboston Lakes, Wyboston, Bedfordshire, UK

Conceptualise I Experience Zone Planning I Technical Design I Install & Commission I Train I Ongoing Support

GeoSpa boasts a uniƋue experience in deǀeloping unsurpassed spa ǁellness faciliƟ es ǁorldǁide. te proǀide deǀelopers͕ hoteliers͕ priǀate inǀestors and spa oǁners ǁith stunning and innoǀaƟ ǀe Spa Experience Zones. te pride ourselǀes in partnering ǁorldͲrenoǁned Architects͕ Designers & Spa Consultants in the Ň ourishing marŬet of spa. Together ǁe create neǁ concepts͕ trends & business opportuniƟ es for Inǀestors.

GEOSPA Germany GmbH Email: [email protected] Europe Middles East South Asia South East Asia CONSULTANCY PROFILE

GeoSpa Germany GmbH Fraunhoferstr. 6, D-83059 Kolbermoor, Germany Tel: +49 (0) 8031 90 895 0 Fax: +49 (0) 8031 90 895 22 Email: [email protected] Skype: hermann.holme.geospa.de www.geospa.de Hermann Holme, MD

Background briefi ng Top clients Hermann Holme, MD of GeoSpa, has Spa projects in over 40 countries, and played an integral role in the evolution 80 million US dollars of business to date. of the spa industry over the last 18 years. An impressive list of clients, such as Hil- He has developed a reputation for apply- ton, Kempinski, Six Senses, Taj & Cruise ing advanced German quality and design Liners. We’re pleased to welcome new standards in the creation of the Spa clients to our list of successful projects: Experience Zone. These standards have Qsar Al Sarab Resort & Spa Abu Dhabi in resulted in GeoSpa working with leading UAE, Hilton Hotel Doha in Qatar, Jumei- international hotel brands worldwide. rah Hotel Spa Port de Soller Mallorca in Spain and The Leela Kempinski Gurgaon, Main services Delhi in India. Spa has numerous appli- GeoSpa’s design team works on interna- Y Spa, Wyboston Lakes, Wyboston, Bedfordshire, UK cations so GeoSpa works in many market tional projects to explore new boundaries segments of spa, from destination, medi- in the creation of bespoke Spa Experience The team is a hive of talent which can take cal, hospitality, educational, private to royal. Zones. GeoSpa calls this particular way a spa project from concept through develop- of working ‘Design by Desire’. A number ment to creation. The development of the spa Where in the world? of award-winning projects have resulted is supported by the philosophy of the com- GeoSpa has strategically located offi ces world- from this approach and GeoSpa is proud to pany’s Nine Pathways methodology which wide in Germany (HQ), India, Europe, UK, demonstrate new trends in the creation of covers areas such as concept creation, design, Slovenia, South Asia, (eight offi ces) Sri Lanka, world class spas. space planning, equipment selection, South East Asia and Bangkok, with further The next chapter in spa development is the promotions and management. expansion planned over the next fi ve years. incorporation of cutting-edge technologies Our efforts have ensured local after-sales into spas using contemporary materials, with USPs service and support in order to protect and a focus on minimising the carbon footprint of Using the latest SaaS-based learning manage- maintain the facilities of the investors. each new development. ment system (Software as a Service), GeoSpa’s e-learning platform, www.geospa-institute.com, Who’s who? Additional services is a cloud-based training platform which sup- The MD’s offi ce regionally encompasses the GeoSpa is strongly positioned in terms of ports in-house learning worldwide to reinforce following departments: sales and marketing; its ability to work closely with architects, standard operating procedures for spa clients design; planning; technical design; project designers, consultants and hotel brands. in every part of the industry. management and product development. www.spahandbook.com spa business handbook 2013 75 IS YOUR SPA ALIVE?

Creating high-end spas with soul

How often do you refresh your wellness offer? Is your spa commercially successful? Could your spa evolve with your guests’ growing expectations? i Business strategy & planning i Spa consulting i Spa management support i Project management i Brand & concept development i Brand roll out & representation

Global Project & Spa Advisory, 88 rue de Courcelles, Paris, 75008, France Tel: +33 6 11 45 41 21 Fax: +33 821 19 81 96 Email: [email protected] Web: www.globalspaadvisory.com CONSULTANCY PROFILE

Global Project & Spa Advisory 88 rue de Courcelles, Paris, 75008, France

Tel: +33 6 11 45 41 21 Fax: +33 821 19 81 96 Email: [email protected] Skype: patsaus1 Twitter: @SPATRICK233 LinkedIn: fr.linkedin.com/in/psaussay www.globalspaadvisory.com Patrick Saussay, CEO

Background briefi ng and understand investors’ needs is key to avoid- enables it to provide expertise in economics, The company was launched in 2012 by CEO ing the traps found in many spa businesses. This wellness and development to reach sustain- Patrick Saussay and Christopher Ryan. ensures we create friendly, comforting environ- able solutions. ments, not 'nice but empty' places. Main services How many spas do you supply? In response to the growing request for authen- Additional services Until now our main focus has been on the tic upscale and profi table spas, our services We get involved with the development of a spa evianSPA concept and development. are focused on: or product concept before giving international Q Business strategy & planning development support. We enhance the brand, Where in the world? Q Spa consulting define the roll-out strategy and represent We work in France, Switzerland, Turkey, the Q Project management brands in prospecting and project assessment. Middle East and Asia on spa projects or brand Q Spa management support We offer operational support at critical development; mainly with evianSPA. Q Brand & concept development stages, such as at launch and depending on We focus as much on profi tability and organi- the country, can undertake market research Plans for 2013 sation as on customer experience in the concept prior to investment. We also offer a range of Complete renovation of the five-star Evian defi nition. Our experience in project manage- project management services. Royal Resort, Evian-les-Bains, France. We are ment allows us to attract the best experts to aiming to establish further evianSPA projects. design extraordinary spas. USPs From concept defi nition to go-live support, International spa projects have equipped the What the clients say we deliver all services, including business company with a wide knowledge of what well- “Patrick has become a key member of the plans, treatment menus, signature treatment ness means in different cultures. evianSPA development team,. He’s been instru- protocols, product brand selection and team Saussay has 20 years’ experience in consult- mental in fi nalising our spa offer, from framing training (treatments, retail and behaviour). ing, mainly with the big fi ve accountancy fi rms, the business model to the full development of To provide a wellness experience we con- and has been involved in the change process the treatment menu and protocols and is lead- sider all customers’ senses to create relaxing of large organisations like the French Health- ing our commercial development approach.” environments. Our vision is to respond to care Ministry where he advised on the balance Laurent Houel, Global Brand Director, Evian multi-sensorial needs with a consistent between quality and effi ciency before trans- approach in all dimensions to create a balance ferring this expertise to the wellness industry. “Patrick’s a gifted negotiator and creative solu- between atmosphere, offering and resources. Christine Masson has 20 years’ experience tion developer, capturing the essence of your Our experience of project development, com- in the wellness industry and this, combined needs in his solutions.’ bined with our ability to imagine being a guest with the company’s international network, Zeki Dickmen, Managing Partner, Spa Soul www.spahandbook.com spa business handbook 2013 77 www.goco.co

Create - Innovate - Operate Tomorrow’s Hospitality Concepts CONSULTANCY PROFILE GOCO Hospitality Suite 47, Nai Lert Tower, 2/4 Wireless Road, Lumpini, Pathumwan, Bangkok, 10330, Thailand Tel: +66 2 655 2323 Fax: +66 2 655 2324 Email: [email protected] Skype: GOCO Hospitality LinkedIn: http://www.linkedin.com/company/goco-hospitality Facebook: www.facebook.com/gocohospitality www.goco.co Ingo Schweder

Background briefi ng Additional services Steigenberger Hotels & Resorts; Paramount GOCO Hospitality was launched in 2011. It is a GOCO is involved in the masterplanning pro- Hotels & Resorts; IMC Octave Living Singa- privately held company, led by key stakeholder cesses for mixed-use wellness real estate pore/Shanghai; Interstate Hotels & Resorts. and chief executive offi cer Ingo Schweder. projects. It also offers development services, operational analysis and reconceptualisation Plans for 2013 Main services and refurbishment for underperforming spas. GOCO will move into purpose-built 550sq m GOCO is a full-service hospitality and spa con- GOCO carries out business, operational, sales, headquarters in Bangkok. Additionally, it will sulting and management company dedicated marketing and architectural audits to identify pre-open the iconic 8,000sq m GOCO Hot to delivering the most cutting-edge wellness opportunities transform facilities, improve the Spring & Wellness Center, in Xiangshan, China. hospitality concepts. We create, innovate and guest experience and maximise revenues. It will also develop an elephant sanctuary/ operate tomorrow’s hospitality concepts, as eco-resort,Thailand; Song Spa at the Zilan- well as deliver unique business solutions to a USPs men Exhibition International Hotel, Shenyang, clientele ranging from individual investors to GOCO has a passion for wellness and an China; GOCO spa at JW Marriott Resort, Venice, global hospitality brands. ambition to develop tomorrow’s hospitality Italy and spa at Starwood’s Ajman Palace, Ajman, Our scope of services includes: concepts. With 25 team members, repre- UAE, with GOCO Barber and GOCO Medi-Spa. Q Market research and feasibility senting 14 nationalities, it has international Q Brand and concept development experience in business development, spa Who’s who? Q Design and technical services operations, hospitality management and mar- Ingo Schweder, CEO; Thomas Wurzinger, Q Pre-opening and set-up keting and branding. GOCO was recognised as group director operations; Josephine Leung Q Management Best Spa Consultancy by SpaChina Magazine Hok, group director design; Gisela Willmes, Through its ability to create sustainable two years in a row and Spa Consultancy of the group director learning and education; Mat- and profi table concepts, it ensures value for Year by The Crystal Awards Asia Pacifi c in 2011. thew Brennan, director fi nance; Emlyn Brown, its stakeholders, while stimulating GOCO’s director spa operations. global growth. GOCO’s projects are innovative, How many spas do you supply? authentic, refl ect local cultures, and strive to Twenty-fi ve projects in over 10 countries. What the clients say make a social impact in its communities. “GOCO’s team, with its depth of experience GOCO Hospitality approaches the spa Top clients and international track record brings a vision- and hospitality business with an emphasis MGM Hospitality with active projects in India, ary eye to the design and detail of Paramount on sound fi nancial structures, best-of-breed China, Vietnam, Middle East and South-East Hotels & Resorts’ wellness experience.” management systems, personnel develop- Asia; Marriott Hotels & Resorts; Mövenpick Thomas van Vliet, chief executive offi cer, ment and brand-building prowess. Hotels & Resorts; Starwood Hotel & Resorts; Paramount Hotels & Resorts www.spahandbook.com spa business handbook 2013 79

CONSULTANCY PROFILE

Schletterer GmbH Bundesstrasse 190, 6261 Strass im Zillertal, Tirol, Austria Tel: +43 5244 62005 Fax: +43 5244 62005 50 Email: ofﬁ [email protected] www.schletterer.com Heinz Schletterer, CEO and owner

Background briefi ng Q Realisation/construction: project man- centers/spas: Medical & Beauty 1st Vienna Schletterer was founded in the late 1980s by agement; construction management; general Day SPA, First BioDentSPA Düsseldorf. founder, owner and CEO Heinz Schletterer contractor; turnkey realisation at fi xed costs. Q Audit: operational spa audit; technical spa Where in the world? Main products and services audit; energy effi ciency analysis; energy and Headquartered in the Austrian Tirol, Schletterer Schletterer is one of only a few companies cost-saving strategies. has representatives/consulting offi ces in Dubai, worldwide that covers all parts of the spa busi- Q Management: medical spa operation; health Switzerland, Egypt, Russia, Spain, Croatia, UK, ness, from project development and consulting, resort operation; spa management services. France, Hong Kong and Malaysia. to architecture and design, realisation and Q Education & training: training of medical management. The company works across the spa therapists; staff training technology/main- Plans for 2013 spa, medical spa, hotel and destination sectors. tenance; hands-on spa equipment training for The worldwide launch of an innovative health Schletterer covers the entire process, technical staff, managers and therapists. and wellness brand which combines a holistic including hotel/resort planning, spa plan- approach to health with curative, recreational ning, interior design, engineering, feasibility, USPs and sustainable elements to form a unique construction and turnkey realisation. This Unique, authentic hotel, spa and health solu- healthness experience, catering for the ris- guarantees maximum effi ciency at optimal tions that are profi table and sustainable. ing demand for health tourism. costs for projects of all sizes. The focus is on individual clients and projects. Cultural understanding and a strong service Who’s who? Additional services orientation are characteristics of Schletterer's Heinz Schletterer, CEO and owner; Gertraud Q Strategic project development: strategic and approach to international customers. Moser, CFO ; Stefan Ghetta, chief design market analyses; project evaluation; business offi cer; Alexander Fasser, COO. vision; and feasibility/profi t and loss studies. How many spas do you supply? Q Consulting: expert consultation; strategic spa Over 2,000 projects – representing 2.8 million What the clients say concept; and architectural master concept. sq m of spa space – completed worldwide. “We're overwhelmed by the result of Schletter- Q Architecture and design: new construction er's work. The Aspen hotel and spa perfectly – conversion, expansion, renovation; hotel and Top clients combines tradition and modernity, with great spa architecture and interior design. Major hotel chains/investment groups: Hilton, attention to detail. Q Planning: spa interior design; strategic spa Sheraton, Kempinski, Mövenpick, Four Sea- The list of requirements was long and dif- concepts; equipment planning; M&E detailed sons. Operators of city and resort hotels: Hotel fi cult, but was impressively implemented by planning; position planning; creation of energy, Sacher Vienna, SPA & Golf Resort Andreus, Schletterer to the last detail.” light and colour concepts and systems. Mohr Life Resort, Center Parcs UK. Health Stefan Grossniklaus, GM, Aspen

www.spahandbook.com spa business handbook 2013 81

CONSULTANCY PROFILE

Steiner Spa Consulting 33-4, 4th Floor, Block H, Jalan PJU 1/37, Dataran Prima, Petaling Jaya, Selangor Darul Ehsan, 47301, Malaysia Tel: +603 7880 6588 Fax: +603 7880 9588 Email: [email protected] Facebook: Steiner Spa Consulting www.steinerspaconsulting.com Jeff Matthews, co-president and COO

Background brieﬁ ng Moreover, with education being a key indus- Plans for 2013 Steiner Spa Consulting is a part of Steiner try concern, Steiner operates training schools, Steiner Spa Consulting has a number of new Leisure – the world’s largest spa operator – graduating over 8,000 spa therapists worldwide projects under various brands in the pipeline which is NASDAQ traded on the New York annually. In the United States, the company for 2013. The company will not only consult, Stock Exchange and is the most vertically operates schools at 17 campuses located in but will also operate spas in locations that integrated company in the spa and wellness Arizona, Colorado, Connecticut, Florida, Mary- include the US, China, UAE, Africa, Russia industry, covering spa operations – land and land, Nevada, Pennsylvania, Utah and Virginia. and India, with spas at hotels such as St Regis, onboard – training and education, skincare In Asia, Steiner has training centres in Indone- W hotels, Hilton, Pullman and a number of brands, equipment and supplies. sia, Malaysia, Hong Kong and India. one-off boutique hotels.

Main products and services USPs Who’s who? We provide the complete scope of services Quite simply, Steiner builds spas to last – Jeff Matthews, co-president; needed to take hotel spas from dream to real- consistently delivering both fi rst class guest Bruce Pine, co-president; ity. Our services include concept & design, experiences and – most importantly – strong Trent Munday, vice president. construction assistance and advice, recruit- fi nancial performance for our hotel partners ment and training, pre-opening planning and and investors. Having developed over 200 What the clients say assistance through to post-opening support hotel, day and on-ship spas in over 25 countries, “The success of Mandara Spa in adapting its and ongoing operations management. Steiner has the internal resources and experi- concepts across borders and across brands is a Having developed and managed over 200 ence to deliver successful turn-key solutions. testament to the hard work and commitment spas worldwide, across multiple brands, we of a dedicated team of professionals.” have a reputation for delivering on both per- How many spas do you supply? Frank A. Liepmann, CEO, formance and profi t. We have a team of 38 There are 1,800 spas within Steiner’s spa and Sutera Harbour Resort Group full-time professionals working in our spa product brand network. consulting division. “Guest satisfaction for the spa service and Top clients services is very high, as our guests value the Additional services Atlantis, Bahamas; Lotte, Moscow; St Regis, consistency in service, the friendliness and As part of the Steiner family of companies we Abu Dhabi; One & Only Ocean Club, Bahamas; professionalism of the Mandara Spa staff and bring a number of top industry brands to the Park Plaza, London, Paris, Las Vegas; Shera- the innovation of the new products and ser- table, including Mandara Spa, Chavana Spa, ton, Malaysia; Nikko, Bali; Accor, India; Marriot, vices that Mandara Spa offers.” Elemis, Bliss, La Therapie, Reméde, Steiner Thailand, Oman, Aruba; The H hotel, Dubai; Marcel Hinderer, general manager, Education and Bodywork Mall. Royal Park, Tokyo; Westin, Guam. Miri Marriott Resort & Spa www.spahandbook.com spa business handbook 2013 83 www.wtsinternational.com CONSULTANCY PROFILE

WTS International 3200 Tower Oaks Blvd, Suite 400, Rockville, MD 20852, USA Tel: +1 301 622 7800 Fax: +1 301 622 3373 Email: [email protected] Twitter: @WTS_int

Facebook: www.facebook.com/wtsinternational Gary Henkin, www.wtsinternational.com president and founder

Background briefi ng affiliated properties. Our 360° approach Spa at the Wyndham Grand Orlando Resort, WTS International was founded in 1973 by incorporates a comprehensive menu of pro- US; and The Peabody Hotel & Spa, US. the president of the company, Gary Henkin. grammes in specifi c categories to develop experiences which serve as connection cata- Where in the world? Main services lysts for the community. The result? A greater WTS International provides services to over WTS International specialises in consult- sense of belonging and increased utilisation. 100 properties in Europe, Asia, the Middle ing and operational services for spas, fi tness East, Australia, Africa and the US and North centres and leisure facilities of all types all USPs America. over the world. Our services include feasibil- WTS has worked with hundreds of clubs, ity studies, concept and brand development, resorts, hotels and residential properties. We Plans for 2013 design consulting, pre-opening and daily prepare facilities for a successful opening with Q To continue to diversify in the leisure indus- management. the strong foundation necessary to achieve try in the US and globally. Currently, our fi rm is working with over 100 operational and fi nancial excellence. Q To continue to provide innovative manage- properties worldwide, including hotels and WTS also provides qualifi ed staff, effective ment and consulting solutions that achieve our resorts, exclusive private clubs, residential promotions and creative spa, fi tness and activ- client’s fi nancial and operational objectives. projects and real estate developments. ities menus. The seamless integration of our Q To expand our strategic alliances with part- concepts, design and sophisticated systems ners in the industry to offer our clients the Additional services enables us to produce operative excellence highest quality products and services. Q CREW Division: provides management combined with cost-effective management. Q To leverage our expertise in fi tness, wellness, and consulting solutions that incorporate spa and recreation to create unique experi- best practices in university recreation and How many spas do you supply? ences dedicated to building better lifestyles. the entire recreation and wellness industry. WTS provides the aforementioned services to We anticipate setting up an offi ce in Europe Q RESORTlife: provides a comprehensive core over 75 spas throughout the world. and possibly in the Middle East as well as programme management system designed to additional offi ces in Asia Pacifi c. WTS will offer a structured foundation for the devel- Top clients also have access to other offi ces throughout opment, implementation and execution of The Spa at the Yacht Club Costa Smeralda, the world through its strategic partnerships successful and innovative experiences and Italy; The Spa of Colonial Williamsburg, US; and alliances with other companies. events designed for guests and members of The Spa at Trump, US; Wyndham Hangzhou all ages and interests. Xixi Resort, China; The Woodstock Inn & Who’s who? Q COMMUNITYlife: WTS Lifestyle's 360° Resorts, US; Kapalua Spa, US; ; Eau Spa at The Gary Henkin, president; programme is offered exclusively to WTS Ritz-Carlton Palm Beach, US; Blue Harmony Alfredo Carvajal, chief operating offi cer.

www.spahandbook.com spa business handbook 2013 85 SPA CONSULTANTS Spa Consultants

In our spa consultants section, CONSULTANTS AW Lake Spa Concepts Pte Ltd tel: +65 6829 7006 we’ve picked out a wide 360° Spa Solutions email: [email protected] selection of leading companies tel: +852 2526 5552 www.awlakeonline.com email: [email protected] worldwide which specialise www.360spasolutions.com Beautiful Forever Consulting tel: in spa consultancy as well +1 201 541 5405 3d Leisure www.beautifulforever.com as a number of specialist tel: +44 1252 732 220 email: [email protected] Beauty Leaders LLC spa contract management www.3dleisure.com tel: +971 2 676 4600 email: companies (starting on p90) [email protected] Abbajay & Associates www.beautyleaders.com tel: +1 202 607 4575 email: [email protected] Benessere tel: +1 216 527 7099 American Leisure email: [email protected] tel: +1 845 371 5670 www.americanleisure.com Blu Spas Inc tel: +1 406 862 2200 Anderson & Associates email: [email protected] email: [email protected] www.bluspasinc.com www.anderspa.com Blue Spa & Leisure Consultants Ltd ASPA tel: +44 1225 334 544 tel: +351 219 498 215 email: [email protected] email: [email protected] www.bluespaandleisure.co.uk www.a-spa.com BluePrint Spas Aspen Resorts International tel: +44 7842 120 956 tel: +1 954 229 8308 email: [email protected] email: [email protected] www.bluesprintspas.com www.aspenresortsinternational.com Camelot Spa Treatment & Aspen Spa Management Consultancy Group tel: +1 954 229 8353 tel: +27 11 880 3850/1 email: [email protected] email: [email protected] www.aspenspamanagement.com www.camelotspagroup.com

86 spa business handbook 2013 www.spahandbook.com Companies to help create and operate your spa

Chantara Spa Ecologic Spa Development Happy Sauna tel: +603 2300 2909 & Management tel: +390 462 503023 email: [email protected] tel: +34 971 76 85 87 email: [email protected] www.chantaraspa.com email: [email protected] www.happysauna.it www.spadevelopers.com The Club Synergy Group Consultants Haslauer GmbH tel: +33 6 10 26 69 00 ESPA International (UK) Ltd tel: +49 8654/4887 22 email: [email protected] tel: +44 1252 742 800 email: [email protected] www.clubsynergygroup.com email: [email protected] www.haslauer.info www.espaonline.com Conceptasia HCB Associates tel: +852 3698 1031 FH Consultancy tel: +44 1635 202 878 email: [email protected] tel: +44 7967 392 081 email: [email protected] www.conceptasia.net email: [email protected] www.hcb-associates.com www.franhayterconsulting.com Creative Spa Concepts Health Fitness Dynamics tel: +1 678 213 3080 FisioSphere tel: +1 954 942 0049 email: [email protected] tel: +390 354 28 30 11 email: [email protected] www.creativespaconcepts.com www.fisiosphere.it www.hfdspa.com

Curry Spa Consulting LLC The Georgeson Group Howard Spa Consulting tel: +1 707 933 0408 tel: +44 141 882 7575 tel: +44 1483 201 102 email: [email protected] email: [email protected] email: [email protected] www.curryspaconsulting.com www.georgesongroup.com www.howardspaconsulting.co.uk

Deborah Evans & Associates LLC GeoSpa Germany GmbH HVS Spa and Leisure Services tel: +1 512 257 8551 tel: +49 8031 90 895 0 tel: +1 516 248 8828 www.devansassociates.com email: [email protected] www.hvs.com/services/spaleisure www.geospa.de Destination Hotels & Resorts Imagine Spa Management tel: +1 303 799 3830 Global Project & Spa Advisory tel: +44 1603 812 727 www.destinationhotels.com tel: +33 1 82 09 45 77 email: [email protected] email: [email protected] www.imaginespamanagement.co.uk Destination Spa Management www.globalspaadvisory.com tel: +66 81 753 5154 Innovate Leisure email: [email protected] GOCO Hospitality tel: +44 8707 80 44 90 www.destination-spa-management.com tel: +66 2 655 2323 email: [email protected] email: [email protected] www.innovateleisure.com dR Global www.goco.co tel: +971 4 45 111 99 InSPAration Management email: [email protected] Hammam Consultants LLC tel: +1 407 210 3928 www.dr-global.com tel: +1 954 713 7301 email: [email protected] www.hammamconsultants.com www.insparationmanagement.com

www.spahandbook.com spa business handbook 2013 87 SPA CONSULTANTS

Institute of Management Consultants Kyricos & Associates Omdanne tel: +1 202 367 1134 tel: +1 207 752 2390 tel: +61 432 638 361 www.imcusa.org email: [email protected] email: [email protected] www.omdanne.com.au Intelligent Spas Pte Ltd Leonor Stanton Hospitality and tel: +65 6248 4736 Spa Consulting Worldwide PA Wellness Consultancy www.intelligentspas.com tel: +598 95 59 88 54 tel: +852 2755 7182 email: [email protected] email: [email protected] International Leisure Consultants (ILC) www.pa-wellness.com tel: +852 2537 4202 Linser & Partner Consulting GmbH email: [email protected] tel: +43 512 9010 5905 PCG Hotel Design www.ilc-world.com email: [email protected] tel: +49 511 954730 www.linser-partner.com email: [email protected] IS Wellness www.pcg-hoteldesign.com email: [email protected] Mestre & Mestre Spa Consulting www.is-wellness.com tel: +52 55 5282 3680 PRET A SPA Ltd email: [email protected] tel: +66 85 913 7676 Jacqueline Ross www.mestre-spa-mestre.com email: [email protected] tel: +44 795 766 8850 www.pretaspa.com email: [email protected] Milk Leisure Ltd tel: +44 1625 415 071 Raison d’Etre Jean Oliver Spa Consultancy email: [email protected] tel: +46 8 756 00 56 tel: +44 1628 855 723 www.milkleisure.co.uk email: [email protected] email: [email protected] www.raisondetrespas.com www.jeanoliver.com MSpa International tel: +66 2 3656000 Red Cashew JGA Spa Consultancy email: [email protected] tel: +1 818 284 7455 tel: +44 1795 890 952 www.mspa-international.com email: [email protected] www.jgspadevelopment.com www.redcashew.com Natural Resources Spa Consulting Inc Jon'Ric International tel: +1 212 327 0439 Resense Spa tel: +1 386 734 1234 email: [email protected] www.resensespas.com email: [email protected] www.nrispa.com www.jonric.com Rizzato Spa Consulting Nika Consulting tel: +49 7542 946 990 Karma Spa tel: +1 866 833 6452 www.spa-consulting.com tel: +62 821 465 668 14 email: [email protected] email: [email protected] www.nikaconsulting.ca Sacred Currents www.karma-spas.com tel: +1 212 410 1832 Niki Bryan Spas email: [email protected] KIS Lifestyle Group tel: +1 407 370 9343 www.sacredcurrents.com tel: +44 1749 880 801 www.relaxedyet.com www.kislifestyle.co.uk Salamander Lifestyle Pte Ltd tel: +65 6336 7670 www.salamanderspa.net

88 spa business handbook 2013 www.spahandbook.com Couple Tub California Twin KULM HOTEL ST. MORITZ

Floating Bed Thermo Spa Vichy Rainbow Shower Couple Tub Yin Yang OOSMOSIS SPA GENEVA OOSMOSIS SPA GENEVA HOTEL STROMBERG

WORLD RENOWNED AND HIGHLY RATED

Trautwein has been producing baths of the highest Our numerous patents – plus the many innovative quality since 1928.With an eye for detail, and a features found in our products and equipment – speak philosophy based on functionality and dependability, for themselves. More than 20,000 satisfied customers Trautwein GmbH we develop unusual wellbeing solutions for spas and in 83 countries worldwide value our expertise. Denzlinger Str. 12 wellness facilities. 79312 Emmendingen We take a responsible approach to the environment Germany We produce technology for the senses that will by using eco-friendly manufacturing processes. delight your guests. Our global success is based on As part of our commitment to sustainability, we’ve Tel. +49 (7641) 46 77 30 Fax. +49 (7641) 46 77 70 developing groundbreaking hydrotherapy experiences invested in our very own solar power plant which and using pioneering solutions in our easy-to-use produces 190.000kwh of clean energy each year - e-Mail: [email protected] wellness systems. twice the amount needed to run all of our operations. www.trautwein-gmbh.com SPA CONSULTANTS

Sanitas Spa & Wellness Spa Creators Spa Sessions tel: +90 212 326 4646 – 8040 tel: +357 25 376 111 tel: +61 4 2358 8001 email: [email protected] email: [email protected] email: [email protected] www.thesanitas.com www.spacreators.com www.spasessions.com

Schletterer Ltd Spa Developments The Spa Set tel: +43 5244 62005 tel: +44 141 332 4942 tel: +44 7956 578 608 email: [email protected] email: [email protected] email: [email protected] www.schletterer.com www.spadevelopments.com www.thespaset.com

Sedona Resorts Spa Guide-n-Light Spa Strategy tel: +1 678 974 7270 tel: +91 98195 61806 tel: +1 720 323 1330 email: [email protected] email: [email protected] email: [email protected] www.sedona-resorts.com www.spaguidenlight.com www.spastrategy.net

Serena Spa Pvt Ltd Spa Innovations Spa Success Consultants tel: +960 3313866 tel: +65 6386 1236 tel: +1 561 866 9601 email: [email protected] email: [email protected] www.spasuccess.com www.serenaspa.com www.spa-innovations.com Steiner Spa Consulting Spa Balance Consulting Spa Insight Solutions tel: +603 7880 6588 tel: +34 91 563 7740 tel: +1 888 241 2095 email: [email protected] email: [email protected] email: [email protected] www.steinerspaconsulting.com www.spa-balance.com www.spainsightsolutions.com Stevens & Associates Spa Botanica Spa Management Solutions tel: +44 1792 229 090 tel: +852 2238 1188 tel: +1 702 524 4505 email: [email protected] www.spabotanica.com email: [email protected] www.stevensassoc.co.uk www.spamanagementsolutions.com Spa Concepts International Stolle Service Ltd tel: +1 707 939 0101 Spa Origins Co Ltd tel: +1 250 370 2727 email: [email protected] tel: +66 2665 7180 email: [email protected] www.spaconcepts.com email: [email protected] www.stolle.com www.spaorigins.com Spa Consultancy Strategic Spa Solutions tel: +44 7748 058 225 Spa Project tel: +1 520 248 1901 email: [email protected] tel: +49 2156 109400 email: [email protected] www.spaconsultancy.co.uk email: [email protected] www.strategicspa.com www.spa-project.eu The Spa Consultants Thalgo Spa Management tel: +27 11 234 2150 Spa Resources International tel: +33 4 94 19 91 40 www.thespaconsultants.co.za tel: +971 4 336 7100 email: [email protected] email: [email protected] www.thalgospamanagement.com www.spa-resources-international.com

90 spa business handbook 2013 www.spahandbook.com Companies to help create and operate your spa

Thermarium Bäder-Bau GmbH Voelker Gray Design Aspen Spa Management tel: +43 5244 65660 tel: +1 949 651 0300 tel: +1 954 229 8353 email: [email protected] email: [email protected] email: [email protected] www.thermarium.com www.voelkergraydesign.com www.aspenspamanagement.com

Tip Touch Academie Wheway Lifestyle International BluePrint Spas tel: +33 1 46 89 63 30 tel: +44 1494 758 058 tel: +44 7842 120 956 email: [email protected] email: [email protected] email: [email protected] www.tiptouch.com www.whewaylifestyle.com www.blueprintspas.com

Topaz Consulting WTS International Deborah Evans & Associates LLC tel: +44 1268 745 892 tel: +1 301 622 7800 tel: +1 512 257 8551 email: [email protected] www.wtsinternational.com www.devansassociates.com www.topazconsulting.net Wuttke Group LLC Destination Spa Management Toskanaworld tel: +1 404 441 4962 tel: +66 81 753 5154 tel: +49 3 64 61 / 91826 email: [email protected] email: [email protected] email: [email protected] www.wuttkegroup.com www.destination-spa-management.com www.toskanaworld.net Wynne Business Duniye Spas Trilogy Spa Ventures tel: +1 610 368 6660 tel: +960 664 0438 tel: +1 212 874 5649 email: [email protected] email: [email protected] email: [email protected] www.wynnebusiness.com www.duniyespas.com www.trilogyspaventures.com Xellum Ecologic Spa Development Under a Tree, Consulting tel: +36 1 269 1920 & Management tel: +1 520 400 5799 email: [email protected] tel: +34 971 76 85 87 email: [email protected] www.xellum.hu email: [email protected] www.underatree.com www.spadevelopers.com

Uspa Immersion CONTRACT MANAGEMENT ESPA International (UK) Ltd tel: +61 3 9596 0522 tel: +44 1252 742 800 email: [email protected] 3d Leisure email: [email protected] www.uspaimmersion.com tel: +44 1252 732220 www.espaonline.com email: [email protected] Vanessa Gallinaro www.3dleisure.com General Hotel Management Ltd tel: +44 20 7828 1485 tel: +65 6223 3755 www.vanessa-gallinaro.com American Leisure email: [email protected] tel: +1 845 371 5670 www.ghmhotels.com Vast River www.americanleisure.com tel: +852 6105 9048 GOCO Hospitality email: [email protected] Aspen Resorts International tel: +66 2 655 2323 www.vastriverhk.com tel: +1 954 229 8308 email: [email protected] email: [email protected] www.goco.co www.aspenresortsinternational.com

www.spahandbook.com spa business handbook 2013 91 SPA CONSULTANTS

Imagine Spa Management Sedona Resorts Spa Success Consultants tel: +44 1603 812 727 tel: +1 678 974 7270 tel: +1 561 866 9601 email: [email protected] email: [email protected] www.spasuccess.com www.imaginespamanagement.co.uk www.sedona-resorts.com Steiner Leisure Ltd International Leisure Consultants (ILC) Serena Spa Pvt Ltd tel: +1 305 358 9002 ext 308 tel: +852 2537 4202 tel: +960 3313866 email: [email protected] email: [email protected] email: [email protected] www.steinerleisure.com www.ilc-world.com www.serenaspa.com Steiner Spa Consulting Jon'Ric International Spa Balance Consulting tel: +603 7880 6588 tel: +1 386 734 1234 tel: +34 91 563 7740 email: [email protected] email: [email protected] email: [email protected] www.steinerspaconsulting.com www.jonric.com www.spa-balance.com Thalgo Spa Management Karma Spa Spa Concepts International tel: +33 4 94 19 91 40 tel: +62 821 465 668 14 tel: +1 707 939 0101 email: [email protected] email: [email protected] email: [email protected] www.thalgospamanagement.com www.karma-spas.com/# www.spaconcepts.com Trilogy Spa Ventures MSpa International Spa Creators tel: +1 212 874 5649 tel: +66 2 3656000 tel: +357 25 376 111 email: [email protected] email: [email protected] email: [email protected] www.trilogyspaventures.com www.mspa-international.com www.spacreators.com Wheway Lifestyle International Niki Bryan Spas Spa Innovations tel: +44 1494 758 058 tel: +1 407 370 9343 tel: +65 6386 1236 email: [email protected] www.relaxedyet.com email: [email protected] www.whewaylifestyle.com www.spa-innovations.com Per AQUUM WTS International tel: +65 6595 0300 Spa Origins Co Ltd tel: +1 301 622 7800 email: [email protected] tel: +66 2665 7180 www.wtsinternational.com www.peraquum.com email: [email protected] www.spaorigins.com PRET A SPA Ltd tel: +66 85 913 7676 Spa Project email: [email protected] tel: +49 2156 109400 www.pretaspa.com email: [email protected] www.spa-project.eu Raison d’Etre tel: +46 8 756 00 56 Spa Sessions email: [email protected] tel: +61 4 2358 8001 www.raisondetrespas.com email: [email protected] www.spasessions.com Resense Spa www.resensespas.com

92 spa business handbook 2013 www.spahandbook.com spa business 201 3 H ANDBOOK

SECTION 3 INDUSTRY INSIGHTS

Sector Stats ...... p94

Research: Middle East Spas ...... p98

Research: Thai Spa Consumers ...... p102

Research: US Spa Sector ...... p106

Research: US Luxury Spa Performance ...... p110

Spa Foresight™ 2013/14 ...... p114

Trends: Rising Stars ...... p126

Technology: App-reciation Society ...... p130

Fitness: Exercise is Medicine ...... p134

The Time is Now ...... p138

New Attitude ...... p142

Training: Getting Educated ...... p146 RESEARCH Sector Stats WE REVEAL THE TOPLINE FIGURES FROM THE MOST RECENT INDUSTRY RESEARCH AND STUDIES FROM RELATED SECTORS AROUND THE WORLD

INDUSTRY PERFORMANCE

US SPA REVENUES Source: ISPA 2012 US Spa Industry Study (see SB12/4 p40) US$13.4bn 2011 FIGURES SURPASSING THE 2008 PRE-RECESSION PEAK

RISE IN SPA DEPARTMENT AVERAGE OF PEOPLE SAY SPA REVENUES IN US HOTELS FROM TREATMENT RATE IN IS AN IMPORTANT 2010-2011 US HOTEL LUXURY US$ 45 FACTOR WHEN SPAS – DOWN 2.2 PER CENT BOOKING A HOTEL PER CENT IN 2012 134 Source: Emerging Global Spa Trends, Source: 2012 Trends® in8.3% the Hotel Spa Industry. Source: Spa STAR benchmarking report Jan-Oct 2012. Hilton Hotels & Resorts, July 2012 PKF Hospitality-Research (see SB13/1 p40) Smith Travel Research (see p110)

AVERAGE SALON SERVICE RATE IN US HOTEL US$61.34 LUXURY SPAS – UP 1.5 PER CENT IN 2012 Source: Spa STAR benchmarking report Jan-Oct 2012. Smith Travel Research (see p110)

RISE IN AVERAGE HOTEL AVERAGE YEARLY UK SPA OWNERS SPA TREATMENT REVENUES SPA VISITS MADE WHO ESTIMATE IN DOHA, QATAR IN 2012 – BY THAI PEOPLE OUTPERFORMING THOSE IN HIGHER REVENUES 19 JORDAN AND LEBANON IN 2012 IN 2013 68 PER CENT PER CENT Source: Middle East Spa Benchmarking Survey. Source: Thailand Spa Consumer6.6 Report 2012, Source: National Spa Week survey, PwC Middle East, Jan-Aug 2012 (see p98) Intelligent Spas (see p102) Groupon UK, 2012

94 spa business handbook 2013 www.spahandbook.com EMPLOYMENT & EDUCATION 9.3% INCREASE IN FULL-TIME EMPLOYEES IN US SPAS FROM MAY 2011-2012 Source: ISPA 2012 US Spa Industry Study (see SB12/4 p40)

OF INDUSTRY OF EUROPEAN 4,000 vs 130,000 LEADERS CAN’T FIND SPA AND SALON NUMBER OF SPA MANAGEMENT SPA MANAGERS OR MANAGERS HAVE STUDENTS COMPARED TO EMPLOYED 95 DIRECTORS WITH THE 64 HAD NO ON-THE- SPA MANAGERS/DIRECTORS GLOBALLY PER CENT RIGHT MIX OF SKILLS PER CENT JOB TRAINING

Source: Spa Management Workforce & Education. Source: Spa Management Workforce & Education. Source: Spa Business School 2012 SRI International, 2012 (see SB12/4 p56) SRI International, 2012 (see SB12/4 p56)

TREATMENTS & PRODUCTS

OF US SPAS EXPANDED THEIR OF UK SPAS WOULD LET CLIENTS TRY OUT TREATMENT MENUS FROM A PRODUCT OR SERVICE FOR FREE TO 83% MAY 2011 TO MAY 2012 40% INCREASE THEIR CUSTOMER BASE Source: ISPA 2012 US Spa Industry Study (see SB12/4 p40) Source: National Spa Week survey, Groupon UK, 2012

Globally, US$97m was spent on premium cosmetics 32 per cent of Indian, 29 per cent of Chinese and 27 in 2012, while US$287m was spent on mass market per cent of Brazilian consumers are more likely to buy cosmetics. Skin/facecare came top in both sectors premium products and services in the next 12 months generating 35 per cent and 24 per cent of sales, respectively compared to a global average of 15 per cent

Source: Skincare: The Powerhouse of Beauty, Euromonitor, 2013 Source: The Futures Company Global MONITOR, 2012 (see p126)

Therapies based on natural resources (mud and water) with proven US$1.7bn PREDICTED GROWTH OF THE ORGANIC beneﬁts will be popular in wellness and spa facilities according to BEAUTY MARKET IN THE US BY 2015. THE SECOND MOST ATTRACTIVE MARKET IS 45 per cent (the highest result) of service providers/operators JAPAN AND THIRD IS GERMANY

Source: The Global Wellness & Spa Tourism Industry Monitor 2012 Source: Desire for Greener Formulations: The Rise of Organic Cosmetics. Euromonitor, 2012 www.spahandbook.com spa business handbook 2013 95 RESEARCH

TREATMENTS & PRODUCTS CONTINUED

GLOBALLY, MEN’S SKINCARE INTERNATIONAL SALES OF HALAL- OVER 85 PER CENT CERTIFIED COSMETICS AND PERSONAL PRODUCTS ARE DEVELOPING OF THERAPISTS SAY A CLIENT CARE PRODUCTS ARE UPWARDS OF CONSULTATION RARELY IMPACTS TWICE AS QUICKLY AS CHANGES TO THE TREATMENT GIVEN PRODUCTS FOR WOMEN US$5BN Source: Spa Business School 2012 Source: Emerging Global Spa Trends, Source: Halal Cosmetics: Believing in the Label. Hilton Hotels & Resorts, July 2012 Organic Monitor, 2012

Against a global average of 26 per cent, 44 per cent of Chinese, 43 per cent of Mexicans and 34 per cent of Indians are likely to buy products or services that will enhance their emotional wellbeing and relaxation in the next 12 months

Source: The Future’s Company Global MONITOR, 2012 (see p126)

ONLINE & MOBILE 88% OF US SPAS USED SOCIAL MEDIA IN 2012, UP FROM 82 PER CENT IN 2011 Source: ISPA 2012 US Spa Industry Study (see SB12/4 p40)

OF US ONLINE SHOPPERS BIOMETRIC ONLINE BEAUTY SALES IN THE BUY THEIR BEAUTY MEASURING US$400M 60% AND PERSONAL CARE UK GREW FOUR TIMES FASTER PRODUCTS OVER THE INTERNET DUE TO THE ESTIMATED VALUE OF HEALTH- THAN OVERALL WEB RETAIL VARIETY OF PRODUCTS, PRICE INCENTIVES AND CONVENIENCE FOCUSED APPS BY 2014 SALES FROM 2006-2011

Source: Beauty and the E-Commerce Beast, Source: Wireless Health and Fitness 2011, Source: Beauty Care and the Online Beast Europe, AT Kearney, 2012 ABI Research (see p130) AT Kearney, 2013

Facebook is the largest social media source for Gamification – Females make up 55 per cent of online referral traffic for beauty brands but its influence social gamers and the average player is a 45-year-old declined from 89-71 per cent from 2011-2012. woman. This sits squarely with the spa-goer demographic Meanwhile, YouTube rose from 20-41 per cent that is roughly 70 per cent female and aged around 40-45

Source: 2012 Digital IQ Index®: Beauty, L2 Source: Spa Business, issue 2, 2012 p80

96 spa business handbook 2013 www.spahandbook.com TRAVEL & TOURISM

Source: 2012 State of Spa Travel Survey, SpaFinder® Wellness OF TRAVEL AGENTS WORLDWIDE REPORTED A GROWTH IN SPA 68 PER CENT TRAVEL IN 2012, WITH ONLY 9 PER CENT REPORTING A DECLINE

A RECORD 1 BILLION TOURISTS THE MEXICO/CARIBBEAN REGION GLOBAL HEALTH AND WELLNESS CROSSED INTERNATIONAL BORDERS WAS THE NUMBER ONE GLOBAL TOURISM WAS VALUED AT US$87M IN 2011, IN 2012. ANOTHER 5-6 BILLION ARE SPA TRAVEL DESTINATION IN 2012, UP US$6M FROM 2010. ASIA WAS THE ESTIMATED TO TRAVEL WITHIN THEIR LEAPFROGGING THE 2010 AND 2011 BIGGEST MARKET (US$32M) FOLLOWED OWN COUNTRIES EVERY YEAR LEADER, NORTH AMERICA BY WESTERN EUROPE (US$21M).

Source: UNWTO, 2012 Source: 2012 State of Spa Travel Survey, Source: Euromonitor International 2012 SpaFinder® Wellness

In 2009, Thailand was the world’s most popular spa Family spas & wellness is the number one reason for destination with nearly 4 million international spa domestic travel preferred by 34 per cent of people. visitors. China was second (3.3 million visitors) and In comparison, family-friendly spas are preferred by Indonesia third (2.5 million visitors) 17 per cent of international travellers.

Source: Spa Tourism is Big Business in Asia Paciﬁc. Euromonitor, 2011 (see p126) Source: The Global Wellness & Spa Tourism Industry Monitor 2012

GLOBALLY, THE NUMBER OF FIRST TIME WELLNESS AND SPA TOURISM CUSTOMERS IS PREDICTED TO RISE BY 7 PER CENT IN 2013

Source: The Global Wellness & Spa Tourism Industry Monitor 2012

DID YOU KNOW…

THE PREDICTED VALUE OF THE US EMPLOYEE WELLNESS US$2.9BN MARKET BY 2016 – UP 50 PER CENT FROM 2011 Source: ISPA 2012 US Spa Industry Study (see SB12/4 p40)

OF PEOPLE WOULD WITH SPA-GOERS TRYING OF US BABY BOOMERS 40% BE MORE LIKELY TO PROLONG THEIR NEXT VISIT, 76% ON HOLIDAY WANT TO TO VISIT A HOTEL RETAIL REVENUES IN US HOTEL RECONNECT WITH FAMILY SPA NEAR WHERE THEY LIVED IF IT SPAS INCREASED BY 13.4 PER AND FRIENDS AND 93 PER CENT WANT TO OFFERED A LOCAL MEMBERSHIP CENT IN 2011 PUT MORE TIME INTO THEIR WELLBEING

Source: Emerging Global Spa Trends, Source: 2012 Trends® in the Hotel Spa Industry. PKF Source: Boomer Values Realignment Hilton Hotels & Resorts, July 2012 Hospitality-Research (see SB13/1 p40) Survey. 2011 (see p142) www.spahandbook.com spa business handbook 2013 97 RESEARCH

Middle East spas

Mohammad Dahmash of PricewaterhouseCoopers in the Middle East analyses how spas in Jordan, Qatar and Lebanon fared in 2012

he PricewaterhouseCoopers markets, along with Dubai in the UAE, are internal spa operations that can be used as (PwC) Middle East Spa bench- key locations today in the Middle East a tool for driving operational decisions and marking survey is now in its third where the spa industry is very popular. profitability. This information concern- year since it launched in January The report, which releases results on a ing common indicators can also be used T2010. The survey, which first focused on quarterly basis, is currently the only bench- by investors and developers in the sector, spas in the Dead Sea area in Jordan quickly mark survey to cover the spa market in each as well as tourism ministries. expanded to include Doha, Qatar in 2010 region. Its goal is to provide spa operators, The analysis requires a minimum of three and Beirut, Lebanon in 2011. These three owners and investors with a benchmark of contributing spas of a similar category in each area in order to maintain confidenti- ality of information. Currently in each of Graph 1: Average Treatment Revenue Per Treatment Sold* our markets the contributing spas are all 180 attached to five-star hotels and represent a large proportion of spa facilities in each 160 region. The surveys track 11 key perform- Dead Sea ance indicators related to revenue and in 140 this feature we analyse figures for 2010- 2012 120 2012 for spas in the Dead Sea region and 2011 Doha and for 2011-2012 for spas in Beirut. 100 2010 It’s important to note that for 2012, the survey only covers January to August fig-

US$ Doha 80 2012 ures, as those later in the year have yet to be released, while those for 2010 and 2011 2011 60 cover the whole year. 2010 40 Average treatment revenue Beirut 20 The spa industry in Jordan is mostly 2012 dependent on the Dead Sea – the world’s 0 2011 most famous saltwater lake which is rich in Jan Feb Mar Apr May JulJun Aug OctSep Nov Dec minerals that can sooth the skin and give *Source for graphs and table: Middle East Spa Benchmarking Survey 2012, PwC Middle East relief from conditions such as arthritis and

98 spa business handbook 2013 www.spahandbook.com allergies. The luxury hotels along the Dead just below the worldwide average treat- Sea’s coastline feature some of the finest ment revenue at US$90 (¤69, £58), where Spas in Jordan, like at the Mövenpick, pampering treatments, although similar Asian spas are at the lower end of the spec- are based at the Dead Sea (left); those therapies are also available in Amman (Jor- trum with an average of US$77 (¤59, £50), in Doha, like Angsana at the Wyndham dan’s capital) and Aqaba (along the Red Sea and European spas are at the opposite end (middle) and Four Seasons (right), had coast), which target business travellers who at US$111 (¤85, £71). the biggest treatment revenue increase don’t have time to drive to the Dead Sea. Out of all three regions, Doha’s spas From January 2010 to August 2012, the commanded the biggest increase in aver- similar to hotels, something might just average treatment revenue per treatment age treatment revenue of 19 per cent from ‘have to give’ for this to happen and this sold in Jordanian spas increased by 14 per January 2010 to August 2012. For the first could result in lower utilisation rates of cent to reach US$83 (¤64, £54) per treat- eight months of 2012 the average revenue treatment rooms and therapists hours. As ment. So how does this compare to the rest per treatment in Doha spas was US$143 a case in point, spas in Doha had the lowest of the world? According to Intelligent Spas (¤109, £92) – an impressive 70 per cent utilisation of therapist hours (23 per cent) 2009 Global Spa Benchmark Program, it’s higher than revenues in both Dead Sea in the region. and Beirut spas. Graph 2: Treatments booked by Hotel In contrast, spas in Beirut generated an Hotel versus local customers Guests vs Non-Hotel Guests (Jan-Aug 2012)* average treatment revenue of US$84 (¤64, It’s interesting to note that there’s a sharp £54) in 2012 amounting to a drop of 4 per contrast in the number of treatments that 120% cent from the previous year. This can be are booked by in-house hotel guests ver- 100% attributed to the volatility in the political sus local residents in spas in the Dead Sea 80% framework and weakening economy in Leb- area, Doha and Beirut (see Graph 2). Sig- 60% anon for most of 2012. nificantly, a large proportion (91 per cent) 40% Graph 1 provides a monthly breakdown of spa customers in the Dead Sea area are 20% of average treatment revenues for spas in hotel guests. This is because the Dead 0% all three regions in the last three years. Sea spa market is typically frequented by

TREATMENTS BOOKED % TREATMENTS Dead Sea Doha Beirut It’s important that operators consistently international tourist arrivals who come to Treatments booked by hotel guests work on increasing the average treatment Jordan for either leisure or medical pur- as % of total treatments revenue per treatment sold over time as poses. Given the proximity to the Dead Treatments booked by non-hotel this will help to increase the overall ﬁnan- Sea, plus the fact that hotel guests/tour- guests as % of total treatments cial performance of the spa. However, ists might be more tempted to try out more

www.spahandbook.com spa business handbook 2013 99 RESEARCH

in-depth treatment offerings than locals, it’s no surprise that the wellness in spas in Jordan offering is far more sophisticated and has a focus on natural healing. At the 6,000sq m (64,583sq ft) Zara Spa at the Mövenpick Resort & Spa Dead Sea, for example, there’s a 200sq m (2,153sq ft) medical clinic which has doctors, nurses and consultants who can offer hydrotherapy, electrotherapy, dermatology and rheumatology treatments. That’s on top of therapeutic sessions in the Dead Sea and a range of pampering services. In contrast, local customers are the mainstay of hotel spas in Doha and Bei- rut. In Doha, 80 per cent of customers are locals from outside the hotel, while Beirut A honey date detox wrap has 64 per cent of customers who aren’t at the Six Senses Spa, hotel guests. Location is key here as hotel Evason Ma'In in Jordan spas in both Doha and Beirut are usually conveniently situated in downtown areas in close proximity to the local population. Spa RevPATH Hotel guests are the main customers in Jordan... while Time is money and the revenue per available treatment hour (RevPATH) model local customers are the mainstay in Doha and Beirut captures the money that a spa generates with time being the common denominator. This is conceptually similar to the revenue operator should use the RevPATH model to dropped from US$15-14 (¤11-10, £10-9) and per available room (RevPAR) concept used profi le customers, preference of treatments from 2011-12, RevPATH in Beirut spas it fell widely today in the hotel business. and high volume period in a day, month and from US$16-15 (¤12-11, £10-9). The RevPATH method allows for an year. Promotions, staffi ng, opening hours accurate evaluation of performance across and tie-ups with the hotel can be designed Fitness and retail revenue different spas irrespective of location as it around this matrix if carefully planned. Fitness revenues are high contributors compares performance to time. Each spa In our evaluation of the three Middle to total spa income in the Middle East. In Eastern markets, Table 3 shows that Doha Doha and Beirut spas, fi tness membership Table 1: Revenue per Available witnessed the largest growth in RevPATH made up 57 per cent of total revenues, and Treatment Hour (RevPATH) over the three years, with a 50 per cent this is growing, with spas seeing an increase Revenue per Available Treatment Hour growth from January 2010 to August 2012 in fi tness revenue from 3 per cent (Doha) to US$33 (¤26, £22). and 8 per cent (Beirut) from 2011-2012. US$ 2010 2011 2013 (Aug) When it comes to RevPATH both hotel Because of their location away from affl u- Dead Sea 15 12 14 spas in the Dead Sea area and Beirut expe- ent inhabitants of Amman, 40km away, Doha 22 23 33 rienced a slight decline. From January 2010 spas in the Dead Sea market area don’t gen- Beirut N/A 16 15 to August 2012, RevPATH in Dead Sea spas erate any money from fi tness memberships.

100 spa business handbook 2013 www.spahandbook.com Many spas in Jordan focus on natural healing. Above: the pool at the Six Senses Spa at Evason Ma’In Hot Springs

Another area where spas should focus on in its declining spa performance in 2012. increasing their monies is retail – a revenue Overall, hotel spas in both the Doha and ABOUT stream that is under capitalised in spas in Dead Sea markets have seen a signiﬁ cant THE AUTHOR all of the regions: representing 8 per cent improvement across most of the 11 matrix Mohammad of total income in the Dead Sea area, 5 per areas that PwC benchmarks. Dahmash is a partner cent in Doha and 3 per cent in Beirut. This positive growth can be attributed based in Dubai There are many possibilities for retail in to the rise in tourist arrivals, an improving leading PwC’s real spas with the obvious choices including the economy, Qatar being voted as the destina- estate advisory sale of goods and merchandise and care- tion for the 2022 World Cup and Jordan group. Prior to this, he led Ernst & fully packaged products. Nutrition-based showcasing Ma’an Governorate, an his- Young’s real estate advisory group F&B items might also be a key retail rev- torical site which has become even more in the Middle East, and Andersen’s enue driver to consider, following a 2010 popular since it was voted as one of the New real estate and hospitality group study by Canada’s International Markets 7 Wonders of the World in 2007. It’s antic- in the Middle East & North Africa, Bureau. The United Arab Emirates Con- ipated these aspects will boost the leisure where he managed and supervised sumer: Behaviour, Attitudes and Perceptions and hospitality segments in these markets, many of the landmark projects in Toward Food Products study found people of and positively impact the spa industry.O the region. He’s also headed up a all ages in the UAE are increasingly focus-

Thai spa consumers The Thailand Spa Consumer Report 2012, the ﬁrst survey dedicated to spa-goers in the country, highlights how the industry has generated a strong consumer following with many visiting spas multiple times a year. Julie Garrow reports

he first-ever report focused Graph 1: How Respondents Heard About The Spa on spa-goers in Thailand was released by industry research Received gift certificate specialist Intelligent Spas at the Hotel/resort promotion Tinaugural World Spa and Well-being Con- Saw building passing by vention held in Bangkok (see p26) last Been to the spa before September. The Thailand Spa Consumer Internet search Report 2012 was sponsored by the Tourism Word of mouth Authority of Thailand and conducted on 0% 5% 10% 15% 20% 25% 30% behalf of the Thai Spa Association. The bi- Spa Near Home Spa Whilst Travelling lingual survey offered in Thai and English was completed by 316 people via a self-fill, Source: Intelligent Spas, Thailand Spa Consumer Report 2012 online survey during July and August 2012. This convenience sample was used to better understand actual spa-goers’ recent behav- Surprisingly in this digital age, the most experienced during the last spa visit was a iours, current preferences and forecast spa common form of awareness is still word of body scrub/exfoliation, with about a third visits. The analysis covered spa visits near mouth, with 24 per cent of spa-goers hear- of spa goers selecting this (see Graph 2). where the respondent lived, as well as their ing about the last spa they visited from Twenty-six per cent chose a Thai massage. spa experiences while travelling, providing friends and family (see Graph 1). The inter- Over 50 per cent of respondents went very interesting comparisons. net was the second most popular channel to the spa with someone including their mentioned and 17 per cent of respond- friends (32 per cent), their spouse (11 per SPA HABITS AT HOME ents found a local spa via online searches. cent) or their family (10 per cent). Seventy- It’s promising to see Thai spa-goers vis- Seven per cent learned about a spa after one per cent took time to enjoy the spa’s ited spas near where they lived 6.6 times on they received a gift certificate. public water-based facilities such as plunge average during the 12 month period before The majority of respondents visited a pools, whirlpool, steamroom and/or sauna. completing the survey. Also interesting is spa for relaxation (79 per cent) compared Average prices of spa treatments in Thai- that almost 18 per cent visited a spa more with just 8 per cent who went for beautifi- land are relatively cheap and 80 per cent than once a month near where they lived cation and 7 per cent for a reward or to spoil of spa-goers spent less than US$100 (¤76, during the same period. themselves. The treatment most commonly £64), with 30 per cent of that allocated to

102 spa business handbook 2013 www.spahandbook.com Therapist qualiﬁ cations were the most important factor when choosing a spa ©SHUTTERSTOCK_POZNYAKOV

Graph 2: Treatments Chosen During a Spa Visit retail items. Skincare products were the most common retail item purchased at the Bath with water/air jets spa according to the report. Swedish massage Body wrap SPA TRAVEL Reﬂ exology massage The key differences in spa habits of Thai spa Therapeutic massage consumers while travelling include: Aromatherapy massage Q Fifty-eight per cent visited a spa alone Thai massage when they were travelling compared to Spa facial 46 per cent who went alone to a spa near Body scrub/exfoliation their home 0% 5% 10% 15% 20% 25% 30% 35% 40% 45% Q More respondents (44 per cent) chose a body scrub/exfoliation while travelling Spa Near Home Spa While Travelling compared to when visiting a spa near where Source: Intelligent Spas, Thailand Spa Consumer Report 2012 they lived (31 per cent)

www.spahandbook.com spa business handbook 2013 103 RESEARCH

The majority of respondents visited a spa for relaxation (79 per cent) compared with just eight per cent who went for beautiﬁ cation

Q Seven per cent stayed at a spa while trav- ALL PICS ©WWW.KAMALAYA.COM elling for at least three hours compared to just 1 per cent of local spa goers who stayed for that duration Q Twenty-fi ve per cent chose not to use the public water-based facilities while travelling even though they were available, Over 50 per cent had visited a spa with someone else, such as friends, a spouse or family compared to 18 per cent of those spa-ing near home Q Travellers surveyed reported spending chosen in only 17 per cent of the last local Of those surveyed who did not visit a spa 130 per cent more on tips/gratuities com- spa visits and 19 per cent of the last travel- within the year before completing the ques- pared to non-travellers ling spa visits. tionnaire, 42 per cent said they felt spas The most important factor when choos- were too expensive and 18 per cent said PREFERENCES AND FORECASTS ing a spa was that spa therapists have formal they were too busy to go to a spa. Over 40 per cent of Thai spa-goers stated qualifi cations (see Graph 3). This was rated When it comes to future use, the Thai that their favourite spa treatment was aro- 6.4 on a scale of one to seven, where seven spa consumers stated that, on average, they matherapy massage, although this was was defi ned as extremely important. planned to visit spas near where they live 6.6 times on average, during the 12 months following the survey. Three quarters of Graph 3: How Important Are The Following Factors When Choosing a Spa Facility? respondents said they were likely to visit a spa while travelling, six or less times in Extensive range of spa treatments the 12 months following the survey. Couples treatment rooms available Separate relaxation room available TAKEAWAY POINTS Facilities available eg plunge pool Research is interesting to read but taking Location of the spa action based on the intelligence is often Five star service diffi cult. The following points aim to pro- Prices of the spa treatments vide examples of how spas, consultants Therapists have formal qualifi cations and other users may interpret the survey 1 2 3 4 5 6 7 fi ndings and apply them to make positive Not important Extremely important changes, in order to address the current Source: Intelligent Spas, Thailand Spa Consumer Report 2012 behaviours and preferences of spa-goers.

104 spa business handbook 2013 www.spahandbook.com Twenty-six per cent of The survey showed pricing was more travellers important than an extensive spa menu chose a spa after hearing positive things Firstly, understand the power of word- by word- of-mouth and ensure the spa’s values and of-mouth operations incorporate high service standards and continuous training to maximise client satisfaction. Sometimes staff delivering treatments to travellers become and make the decision to choose one spa complacent assuming they will never over another easier. ABOUT return, however this survey showed that Thirdly, pricing is more important to THE AUTHOR 10 per cent of respondents visiting a spa spa-goers than an extensive range of treat- Julie Garrow, while travelling had previously visited that ments so examine the spa menu to check MD of Intelligent spa and a further 26 per cent chose that spa if the pricing is competitive and delete Spas, founded after hearing some positive things about it treatments or packages not being selected. the specialist spa via word-of-mouth. Ensure popular treatments are easily visi- industry research Secondly, this survey suggests that spas ble in the spa menu and available as a single company in 2001 and has conducted should promote the professional qualiﬁ - treatment, as well as packaged with other surveys in over 100 countries to cations of spa therapists to provide clients relevant treatments to enable up-selling. O date. She has a 20-year career in with a better peace of mind that their spa hospitality and leisure research. treatment will be delivered by a skilled The Thailand Spa Consumer Report 2012 tel: +65 6248 4736 therapist. Making this information availa- was organised by the Thai Spa Association email: [email protected] ble on the spa’s website and/or mentioning and sponsored by the Tourism Authority of twitter: @IntelligentSpas therapists by name and qualiﬁ cation level Thailand, Voya, Spa Ritual, Kamalaya, BEAU- web: www.intelligentspas.com when potential clients call to enquire, are TYdepartmentstore and Ramburi. Purchase skype: IntelligentSpas both ways to help generate more spa visits the full report at www.intelligentspas.com. www.spahandbook.com spa business handbook 2013 105 RESEARCH

US spa sector Total revenues in US spas have surpassed the pre-recession peak according to the latest ﬁgures from ISPA’s 2012 US Spa Industry Study. Colin McIlheney reports

he 2012 US Spa Industry Study by The report gauged the extent to which STEADY AND STABLE the International Spa Association the industry has stabilised and experienced During 2011, the US spa industry continued (ISPA) is based on more than 800 growth. This was measured by examining to build on the moderate growth experi- spa operators spanning all differ- the change across five key indicators: rev- enced in 2010 when business gradually Tent categories – from day, club and hotel/ enues, spa visits, number of locations, floor picked up after the downturn and customer resort spas to medical, destination and space and staffing levels. To gain insight visits increased (see SB11/4 p38). mineral spring spa facilities. into recent and emerging trends, spa All five key performance factors for the It provides a profile of the US spa industry operators were asked about their experi- spa industry either grew or held steady throughout 2011 and also into the first half ences in the period of September 2011 to compared to their 2010 performance. Total of 2012 and focuses on the industry’s per- March 2012. Answers show that the gradual spa revenue for 2011 rose to US$13.4bn formance as it kept pace with an economy upward trajectory has continued from 2011. (€10.2bn, £8.7bn) – a 4.5 per cent increase still in gradual emergence from the reces- Survey questions also identified the on 2010 and a figure which has now sur- sion, and as spas adapted to an increasingly key challenges facing spas as they regain passed the pre-recession peak of US$12.8bn competitive marketplace where cost-con- ground and the changes operators have (€9.8bn, £8.3bn) achieved in 2008 (see scious consumers are shopping around. made to ensure they stay competitive. Graph 1). This is an important milestone

Graph 1: Total spa revenue in the US (billions) Graph 2: average number of spa client visits per spa $13.4 $12.8 $12.8 $14.0 $12.3 $10.9 7,864 $12.0 All $9.7 $9.4 $10.0 $7.7 Day 7,538 $7.0 $8.0 Medical 3,837 $6.0 $4.2 $4.0 Resort/Hotel 13,470

$2.0 Other 11,359 $0.0 1999 2001 2003 2005 2006 2007 2008 2009 2010 2011 0 3,000 6,000 9,000 12,000 15,000

Source: ISPA 2012 US Spa Industry Study Source: ISPA 2012 US Spa Industry Study

106 spa business handbook 2013 www.spahandbook.com Day spas represent almost 80 per cent of all spas in the US

The majority of spa operators reported a lift in demand compared to the same period

PRESSMASTER / SHUTTERSTOCK.COM a year ago, and 55 per cent reported increased client spending per visit

as the industry recovers. US$86 (€66, £56), with a lift of 0.4 per cent Total employment held steady, with a 0.2 The performance mirrors the overall compared to 2010. Nonetheless the notable per cent increase between May 2011 and recovery rate across the US economy. In increase in visits is a positive sign. May 2012. Yet there’s been a marked shift 2011, total consumer spending on services Across the US, the total number of spa towards full-time employees, up by 9.3 in the nation grew by 3.7 per cent. While, locations now stands at 19,850, largely per cent; a further sign that the industry’s for the second year in a row, average rev- unchanged from 19,900 in 2010. After back on track. Graph 3 shows the average enues per spa expanded, rising by 4.9 per declines in both 2009 and 2010, this is wel- number of staff employed in different types cent in 2011 to US$673,000 (€514,000, come news. In those years, spa locations fell of spas across the US. £439,000). This increase in spa revenues by 1,400. Day spas are still by far the larg- Total square footage also held steady, is driven largely by a boost in visits, up by est category, representing 78.9 per cent of with an expansion of less than 1 per cent. 4.1 per cent in 2012 to 156 million. Notably, all spas in the US, followed by medical spas hotel/resort spas had the highest average at 8.8 per cent, resort/hotel spas at 8.7 per 2012 IMPROVEMENTS number of spa client visits per spa (see cent, club spas at 2.9 per cent, destination The survey of spa operators from Sep- Graph 2). But while visits were up, reve- spas at 0.4 per cent and mineral springs tember 2011 to March 2012 revealed a nue per visit stayed virtually unchanged at spas at 0.3 per cent. continuation of the upward trend. The

www.spahandbook.com spa business handbook 2013 107 RESEARCH

majority of spa operators reported a lift Graph 3: average employment per spa in demand compared to the same period one year ago. Almost six in 10 respondents 2.4 6.5 8.2 said visits were up and 55 per cent reported Contract All increased client spending per visit, across 2.3 5.5 7.7 Part-time all types of spas. Sixty per cent of operators Day Full-time saw a growth in revenues. Stafﬁng levels 2.0 3.5 4.6 stayed evenly balanced. Medical These are positive developments, show- 2.3 16.1 16.4 ing an improvement on the 2011 survey Resort/Hotel results when a minority of 45 per cent 5.6 10.9 9.6 reported a growing spend per visit. Other

PROFIT MARGINS INCREASING 0 5 10 15 20 15 30 35 40 Driven by increasing demand, profitability is on the upswing. Fifty-five per cent of spas Source: ISPA 2012 US Spa Industry Study reported a 2011 profit percentage topping 10 per cent, up from 49 per cent in 2010. Most Spas across the board are expanding their portfolio also said that profitability had improved between September 2011 and March 2012 of services, offers and products to provide more choice compared to 12 months previously. But almost one in five spas, reported a net loss and flexibility to busy customers in 2011, virtually unchanged from 2010 (18 per cent). Together, these results show STIMULATING DEMAND more price conscious than they were before an industry that has stabilised in terms of Spas have been adopting a range of differ- the recession. staffing and location numbers and is experi- ent strategies to stimulate demand and Operators are keeping prices steady to encing a modest but broadly-based recovery. increase visits in an arena which is highly maintain competitiveness against a back- competitive, and where consumers are now drop of rising consumer prices. Average price per spa service – US$80 (€61, £52) – remained unchanged in 2011 compared with ABOUT ISPA RESEARCH both 2010 and 2009. This is likely to reflect the moderate pace of consumer spending ISPA is recognised worldwide as one of ties, including elements of indoor square and the use of discounts and rewards to the voices of the spa industry, represent- footage; services and products offered; encourage visits and loyalty. However, holding providers in more than 70 countries. prices and the composition of revenue; ing prices steady also means that improving It has been publishing in-depth studies and visitor and employee numbers. profitability is likely to remain challenging of the spa industry in the US since 2000. The full report is available at expe- for many spas for now. Topics covered in detail in the full ISPA rienceispa.com. ISPA members can At the same time spas across the board 2012 US Spa Industry Study, prepared download a copy and non-members can are expanding their portfolio of services, by PricewaterhouseCoopers, include: purchase the report via this site. offers and products, to provide more industry size and continued modest Phone: +1 888 651 4772 choice and flexibility to busy customers. growth; an industry profile looking at Email: [email protected] Over 83 per cent reported making one or size and geography by type of spa; facili- Twitter: @ISpaDoYou more changes over the past 12 months in response to recent economic conditions.

108 spa business handbook 2013 www.spahandbook.com Almost one in three operators said they had expanded their treatment menus

Nearly one in four added additional well- operators we questioned noted there were a experience and to position spas as ness programmes such as individual range of challenges that the industry is still places which promote wellbeing. wellness consultations, nutritional pro- facing. These challenges included: Overall, however, an overwhelming 78 grammes and group wellness packages. In Q The economy in the US and per cent of all spa operators are confident addition, 28 per cent introduced shorter consumer spending; or very confident that revenues will con- treatments of 30 minutes or less to bring Q Pricing, inflation and profitability. tinue to increase in the next six months. O value and efficiency to time-pressed clients. In a competitive environment, with Almost one in three operators expanded consumers shopping around for their treatment menu and 55 per cent the best deals, spas are seeking to SERGEY NIVENS / SHUTTERSTOCK.COM ABOUT added new retail products. On average spas maintain quality but without raising THE AUTHOR have made 2.5 changes to their operations prices. Against a backdrop of rising Colin McIlheney in the past year. costs, margins are being squeezed is the global Ninety-six per cent of spas have a website Q Shortages of qualified staff research director at and are stepping up the use of online social and rising payroll costs Pricewaterhouse- media, up from 82 per cent in 2011 to 88 per Q Perceptions and the need for consumer Coopers and in his cent in 2012. Three in four spas offered one education. Spas continue to tackle a 30-year career, he’s designed more or more gift card promotions. general public perception that they than 200 worldwide surveys. He’s are places offering only luxury and also the research advisor for ISPA GAINING CONFIDENCE pampering. There remains a need to and served as the lead manager for As the industry continues to make further educate consumers about the health the 2012 US Spa Industry Study. progress along the road to recovery, the spa benefits that can be offered by the spa

www.spahandbook.com spa business handbook 2013 109 RESEARCH

US luxury spa performance STR’s Jan Freitag analyses the performance of US spas, including average revenues and utilisation rates, in luxury hotels in 2012 based on ﬁndings from the SpaSTAR benchmarking report

mith Travel Research’s (STR) indicators and may or may not reflect the year 2011 and then dropped again starting SpaSTAR report is based on 45 trends in your spa. They would not be a in late 2011. Yet in 2012, operators were luxury hotels with spas in the US. good indicator for free standing day spas, not able to stem the slide. It needs to be Each month these spas send STR for example. We do believe, however, that pointed out, however, that the monthly theirS performance figures covering treat- they show how the industry fared for the declines were only between US$1 and US$3 ment (such as massages and facials), salon upper end of the hotel spa segment last year. on average. (such as manicure, pedicure and hair serv- Following the general trend in ATR, the ices) and retail operations. In this article TREATMENT RESULTS average utilisation of treatment rooms we examine some of these metrics and put The average treatment rate (ATR) for the increased in 2011 and then dropped in 2012 them into context. first 10 months of 2012 dropped by 2.2 (see Graph 2). In October, the year-to-date The latest data available runs up to Octo- per cent from the same period in 2011 to utilisation stood at 26 per cent, down 2.7 ber 2012 and we discuss the operational US$134 (¤104, £88). This drop reversed a per cent from the first 10 months of 2011. As performance of the three operations cent- trend we observed in 2011 when ATR picked always we caution that the interpretation ers in light of this. Please keep in mind that up slightly and increased 0.6 per cent from of this utilisation number through ‘hotel the sample set of this data is rather specific: the first 10 months of 2010. operator glasses’ will cause consternation these are high-end spas in high-end hotels Graph 1, which shows the monthly aver- and lead to asking the wrong questions. in the US. In other words, results from these age performance, reveals that the ATR Since treatment rooms are open up to 12 studies should only be used as directional increased in the beginning months of the hours per day and can be occupied by the

Graph 1: Average Treatment Rate: Graph 2: Treatment Room Utilisation: Graph 3: Average Services Rate: 2012 was a tough year Can you move this line? Uptick throughout the year

$140 28% $63

$62 27% $61 $135 $60 26% $59

$130 25% $58 Jan 2010 Jan 2011 Jan 2012 Jan 2010 Jan 2011 Jan 2012 Jan 2010 Jan 2011 Jan 2012

Source (all graphs): Spa STAR benchmarking report Jan-Oct 2012, Smith Travel Research

110 spa business handbook 2013 www.spahandbook.com New service off erings to drive more customers The average to the spa and tight treatment rate dropped in the monitoring of opening ﬁ rst 10 months of hours are essential 2012 but only by a couple of dollars to assure ongoing proﬁ tability

hour the utilisation rate is hardly com- parable to a hotel occupancy rate which routinely ranges between 60 per cent and 80 per cent. The question for operators in 2013 remains how to increase utilisation and ultimately ATR. New service offerings to drive more customers to the spa and tight monitoring of opening hours are essential to assure ongoing proﬁ tability.

SALON RESULTS After initial stagnation in the average salon rate (ASR) – covering services such as manicures, pedicures and hairdressing in spas – we saw some improvements in this department in 2012 as shown in Graph 3. The ASR increase to the end of October 2012

Graph 4: Average Salon Utilisation: Threat? Opportunity?

18% PRESSMASTER / SHUTTERSTOCK.COM

17%

16% Jan 2010 Jan 2011 Jan 2012

www.spahandbook.com spa business handbook 2013 111 RESEARCH

It may be harder to raise salon service rates (compared to therapies) as consumers know what prices to expect GEMENACOM / SHUTTERSTOCK.COM

was only 1.5 per cent over the 10 months side the outcome expectation is well set and Salon station utilisation has been on a but given the uncertain macro economic consumers know what they get from spa to downward slide for the last two years (see environment and decreases in ATR any spa and expect to pay similar prices. Graph 4). The latest annualised utilisation good news is worth highlighting. Looking rate now stands at just under 16 per cent, back further, in January 2010 the ASR was down from almost 18 per cent in early 2010. US$60.08 (¤46.83, £39.50) and in October After initial stagnation in Again, these numbers need to be seen in the 2012 it was US$61.43 (¤47.88 £40.39). An the average salon rate context of seats in the spas being available interpretation of the steady pricing may for 12 or more hours per day and therefore be that commoditisation of salon services – covering spa services utilisation rates are expected to be lower makes it harder to increase rates. Con- such as manicures and than hotel occupancy rates. To interpret if sumers can’t easily compare treatments, hairdressing – we saw the current level of utilisation for our sam- especially if operators use different names ple is high or low depends on the individual for the same treatment, but on the services improvements in 2012 spa manager’s point of view.

112 spa business handbook 2013 www.spahandbook.com JOIN THE SPA STAR REPORT

Smith Travel Research (STR) first launched the SpaSTAR report in 2007 as an online benchmarking tool for hotel and resort spas. Its deﬁ nitions are based on the uniform system of accounts for the spa industry by the International Spa Association (ISPA) which has been sponsoring the report since 2010. It’s free to participate in and receive a monthly SpaSTAR report which out- Many spas need to lines nationwide metrics on nine spa address the problem performance indicators providing val- of declining retail uable and much-need information to sales as this can spa operators. However, there is a fee be one of the most for competitive set analysis. proﬁ table areas Sign up today: www.spa.str.com TYLER OLSON/ SHUTTERSTOCK.COM

The question for operators in 2013 is how SUMMARY some positive results on the spa side. We to increase salon station utilisation since In 2012, the US luxury hotel industry con- are expecting room occupancies in luxury revenue gains seem to be hard to come by. tinued to recover demand and the average hotels to continue to grow, so now it is time daily room rate (up 4.6 per cent) that to start bringing more of those hotel guests RETAIL SALES was given up during the 2009 economic into the spa. O Rather than provide a total retail sales num- slowdown. The next step forward is to ber per spa we calculate the average retail continue increases by pushing auxiliary spend per treatment. This number has revenues in other departments such as ABOUT declined over time and now stands at US$18 F&B, meetings and spa. THE AUTHOR (¤14, £12), down from US$23 (¤18, £15) in As demand for hotel rooms increases Jan Freitag is 2010. Since the average treatment room it is more important than ever to target the senior vice- utilisation has declined, as discussed, and hotel guests and make spa treatments president at Smith assuming that the treatment room avail- accessible by providing an attractive value Travel Research ability has remained somewhat static this proposition. Treatments and salon service (STR) which offers can be interpreted to mean that treatments offerings need to be communicated effec- its hotel STAR benchmarking to more and total retail sales have both declined. tively to increase utilisation and ultimately than 43,000 chains globally. He’s also In any case, this decrease is probably the treatment and service revenues. Spa retail responsible for growing the STAR most remarkable fact in this feature since revenue is more profi table than the other report in other areas and sectors with it could be argued that the decline in this spa departments so extra care needs to the spa industry being an obvious number hits the spa bottom line dispropor- be taken to increase retail revenues from fi t. Prior to STR, Freitag focused on tionately. If spa managers could increase existing guests. hospitality consulting for hotelreports. one number to make spas more profita- Progressing through 2013 we are expect- com and Ernst & Young in the US. ble that number is probably the amount ing that as the ongoing hotel recovery Email: [email protected] of retail revenue. fi nally spills over, we will be able to show www.spahandbook.com spa business handbook 2013 113 THOUGHT LEADERS

Spa ForesightTM 2013 / 14

From Spa Business magazine

Spa ForesightTM looks at trends and infl uences and identifi es opportunities for industry growth and diversifi cation. Liz Terry and Katie Barnes report

FRESH FOOD DELIVERIES ONLINE REVIEWS READY PREPARED STAR PERFORMANCE

Fresh prepared food deliveries – meals Online reviews are having a huge impact delivered to order and ready to eat – are on service businesses and although spas a growing industry, as busy consumers have yet to embrace them to the degree choose to control their nutritional and seen in the hotel and restaurant sectors, calorie intake by passing responsibility the opportunity is there to increase busi- Time to get serious about online reviews for this to the experts. ness by encouraging and managing reviews. PHOTO: SHUTTERSTOCK/WAVEBREAKMEDIA Spas have the opportunity to move A study by economists at the University into this market on a joint venture of California, Berkeley found a variance cent rise in user engagement when com- basis, by lending their name and nutri- of just half a star rating can determine pared to those with 10 or fewer. tional expertise to create branded whether a business thrives or goes bust. Dealing well with complaints relating to ranges of home delivered spa food. Researchers focused on restaurant reviews online reviews is also important according This will enable busy consumers to on Yelp.com and found that the difference to a PhoCusWright report which found that enjoy spa-quality fresh food at home, between 3 and 3.5 stars increased the 84 per cent of TripAdvisor users said an as part of their weight management, chance of a business reaching capacity at appropriate management response to a bad weight reduction or wellness manage- peak times from 13 per cent to 34 per cent. review improves their impression of a hotel. ment programmes. Further reinforcement comes from a Q See Spa Business, issue 1, 2013, p26 for Apart from the proﬁ ts which could TripAdvisor study which found that prop- a more detailed look at how to effectively accrue from this type of deal, spas erties with 11 reviews or more see a 28 per handle online customer reviews. would also gain valuable brand proﬁ le from being part of people’s everyday lives and the consumer connection Wearable tech will bring new could be used to market further spa visits with on-package promotions. opportunities. Spa trainers will be able to Spas could sign-up guests for home share coaching tips with students all over delivery services during their spa visit when their intentions are most resolute. the world in real-time using Google Glass

114 spa business handbook 2013 www.spahandbook.com spaforesight.com

WEARABLE TECH GOOGLE GLASS

We’re moving from an era when we interface with technology using a keyboard and mouse, to a time where touch and voice are the new norm and putting on our wearable technology – watches, glasses, sensors and controllers – is just routine. It will give us voice-activated access to a wide range of functionality. Enabling us, for example, to have a display in our fi eld of vision, to fi lm and take pictures with ease, and to search, translate, communicate and share on the go. Wearable tech will fi nd business- and consumer-facing applications in the industry. Google Glass, for example, Google’s augmented reality glasses, and rival Telepathy One, which enable the capturing and sharing of video from a users’ eye view, will be used by spa trainers to share coaching demonstrations in real-time, while customers will be given Google Glass pre-loaded with relaxation content to create an augmented reality experience. We’ll need protocols to deal with wearable tech too – will we allow it to be worn in spas? The growth in image-based technology is also turning photography and video into communication mediums that replace words in some contexts – a valuable resource in an increasingly global economy. Google Glass will bring augmented reality to the mass market PHOTO: GOOGLE

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DEATH END OF LIFE CARE

There’s an increasing interest in having a ‘good death’ which avoids unneces- PHOTO: SHUTTERSTOCK/LIGHTPOET sary medical intervention and with an ageing population, the number of people dying each year is increasing, making it a major growth market. This gives experts and operators in the spa industry a business opportunity to develop a new category of special- The spa industry can only achieve its full potential if it can attract and train great people ist, spa-inspired facilities, focused on death. They would give people have the chance to refl ect and spend time SKILLS REGISTER “an industry-level accreditation for spa with loved ones, while offering comfort, management training programmes/cur- engagement, personal care, appropri- GET ENLISTED ricular that meet industry standards for ate rituals and a spiritual dimension. quality and content”. We believe end of life care is a mar- This year, a global initiative by the Global Something similar has already been suc- ket which is ripe for disruption. Spa & Wellness Summit (GSWS), led by its cessfully undertaken in the fi tness industry Spa Management Certifi cation Task Force, with the creation of the Register of Exercise will defi ne the role and skills necessary for Professionals and the European Register spa managers/directors (see p146). The task for Exercise Professionals – registers for EMOTION force is headed by Lynne McNees – presi- training providers and fi tness professionals dent of the International Spa Association. to verify that their qualifi cations meet glob- ENGAGING THE HEART It’s an important step in developing ally recognised standards. And in January, globally recognised standards for spa man- UK trade body Habia (see p58) announced Considering the spa industry aims – agement and one which will fi lter down to it will develop a professional register for and claims – to be holistic, a spa visit spa management education and training spa, nail and beauty qualifi cations to meas- is normally an emotionless experience. (see SB13/1 p74). ure existing qualifi cations against national Spas focus on protocols and stand- In a study – Spa Management Workforce standards. ard operating procedures and guests & Education: Addressing the Market Gap – We expect the spa industry to work its way are asked to adhere to etiquette which commissioned by the GSWS and conducted towards national skills registers in the same prescribe controlled and passive behav- by SRI International, one area highlighted vein and for these to eventually consolidate iour with little or no room for emotion. for further discussion is the potential for to form a global register of spa skills. But being touched can be an emotional experience and humans are creatures of emotion so a truly holistic In spite of their importance, treatment of experience should be respectful of this. On page 3, we explore the oppor- the gluteals is largely avoided for reasons tunity for spas to encourage more of decorum, especially in the US, where emotional responses from customers to deliver richer experiences. strict draping rules apply

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Treatment of the gluteal GLUTE MASSAGE muscles can be effective THE BOTTOM LINE in relieving back pain

Experts advise that a significant percentage of back problems originate in the gluteal muscles, or are made worse by tension and mis- alignment in this area. Treatment of the glutes is largely avoided for reasons of decorum, especially in the US, where strict draping rules apply. However, when done effectively, massage of the gluteals can release tension which affects the neck, back and legs. As the spa industry continues to develop its holistic purpose, we expect technical, specialist, curative treatments such as glute massage to become more mainstream. PHOTO: SHUTTERSTOCK/ WAVEBREAKMEDIA PHOTO: SHUTTERSTOCK/

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MORE WITH LESS GETTING CREATIVE

The recession put spa businesses under pressure to innovate without spending, so operators found ways to create value without increasing costs, using the same facilities and staff. Much of this innovation has been around creating either new, customised or added-value experiences which are an upsell from standard treatment menus, creating a higher perceived value for consumers. Future innovation is likely to follow this model, as economies rally and spas seek to achieve increases in income while maintaining lower cost bases.

DELICIOUS EXTRAS

SMALL & POWERFUL French brand Caudalie has a pop-up concept

We expect spas to customise more – the POP-UP SPAS creating opportunities for operators to little things can make the biggest differ- NIMBLE SOLUTIONS extend their brands and try out locations ence and they can be cheap to deliver. on a low-cost basis, before making a more Wrap a customers’ feet in a blanket dur- costly investment in permanent operations. ing a massage to keep them snug, steam Investing in spa infrastructure is costly and Pop-ups can be more innovative and or press clothes while they’re having a bricks and mortar tie an operation to a spe- playful, offering greater freedom in their treatment or give a take home gift. ciﬁ c location permanently. delivery, and can create new audiences by We’re seeing early signs that the pop-up attracting consumers who are drawn to a trend, which has taken retailing by storm, more edgy offering, but who may not nor- will make its way into the spa market, mally frequent spas.

Corporations will embrace spa – some by opening their own facilities and others by subsidising their employees to use A small treat makes a big impact

PHOTO: SHUTTERSTOCK/ANDREY_POPOV external spas and services

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NEW ALLIES SHARED AIMS

The industry will become more aware of its natural allies: governments seeking to reduce healthcare bills and boost wellness tourism, corporations which see commercial value in a healthier workforce and consumers who want to take charge of their own health. Working with the ﬁ rst two groups, spas will extend services into new environments – government-run facilities will open accessible spas which can be used by the mass market and corporations will embrace spa – some by opening their own facilities and others by subsidising their employees to use external spas and services. We expect to see more partnerships developing between the spa industry and these powerful stakeholders. The industry will seek out allies with shared goals and values PHOTO: SHUTTERSTOCK/ KONSTANTIN CHAGIN KONSTANTIN PHOTO: SHUTTERSTOCK/

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CELLULITE CHILDHOOD OBESITY Creating specialist spas for kids will not only make business sense, but will also A FEMALE OBSESSION TEACHING SELF-CARE enable the industry to bond with the next generation of spa goers. For years manual lymphatic drainage Few segments of the population will ben- Parents who lack the knowledge to help, and suction were spa’s cellulite-target- eﬁ t more from the expertise, programmes or ﬁ nd they’re unable to advise and teach ing options, but technological advances and facilities of spas than overweight and in a way their kids can accept, will welcome have led to a surge of newcomers such obese children and teenagers. the opportunity to set them on the right as Mesotherapy, VelaShape, cavita- More young people are growing up lacking path in life and to ingrain good lifestyle tion and cryolipolysis. We expect this the knowledge needed for effective self-care habits. Family counselling and interven- market to grow, especially in Italy and and spas are ideally placed to provide it. tion will also be offered. Brazil, where demand for cellulite treatments has always been high.

Biometric readers will monitor health HOME SPA indicators and serve up advice in real-time PERSONAL SPACES on action needed – when to rest, how long The already popular trend towards to exercise and how much more to eat home spa treatments will evolve to the next level, with people choosing to add spa facilities to their homes. MOBILE BIOMETRICS This won’t just be the preserve of the super rich – although they’ll continue to EXPERT ENGAGEMENT invest in substantial spa-standard facilities – more ordinary working people will Consumers can monitor all elements of add steamrooms, heat experiences such their health – from stress levels to sleep as saunas and infrared rooms, whirlpool patterns – via biometric readers. This pre- baths, gyms and meditation spaces. The sents spas with an exciting opportunity for trend towards therapists paying home constant engagement with customers. visits will continue. We see a time when spas offer apps which Spas may view this as competition, ﬁ rstly monitor and analyse all clients’ key but consumers’ deeper commitment to health indicators and then give lifestyle a spa lifestyle will mean they’re engaged advice based on the ﬁ ndings via wearable in these routines more of the time and tech (see p130). This advice can be given this will increase the amount of focus in real-time so people can make better they have on self-care, creating oppor- choices, such as how many more calories tunities for spas to function at the core PHOTO: BODYMEDIA can be consumed that day, when a test is of their world, acting as the repository needed or when it’s time to take a break. of knowledge. These consumers are This level of engagement with customers likely to visit the spa more as a result will keep spas top of mind with tech-savvy Customers will stay connected to the spa of this higher level of involvement. customers and boost repeat visits.

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SEX IN SPAS NO LONGER TABOO

With some of the world’s most prestigious, well-respected spas beginning to hire out their couples rooms by the hour and the growth of couples treatments outstripping that of single treatments for some, sensual time spent with a partner is good for business. Couples rooms are becoming more lavish and now routinely feature beds or lounging areas, double whirlpools and other private facilities, while treatments factor in alone-time behind locked doors, champagne and other treats, to create the perfect ambience. It’s appropriate that spas, with their focus on the holistic, are moving in this direction, as our sexuality is an important part of our wellbeing. We expect this trend to evolve, with a focus on developing these options in a whole- some way with sensitivity and integrity. Sex in spas is consistent with the industry’s spiritual ethos and just as friends are more likely to enjoy and wish to repeat their spa experience as a result of companionable time spent together, so attracting couples brings the beneﬁ ts of repeat visitation, increased retail spend and opportunities to upsell by adding treatments to basic facility-use charges. PHOTO: SHUTTERSTOCK/ TYLER OLSON The industry is aware of the importance of retaining a highly professional reputation around this type of offer, especially in parts of the world which Sensual time with a have suffered from links with the partner is proving to sex-trade – so the growth of cou- be good for business ples bookings is being played down – and understandably so. However, we anticipate this trend will grow. www.spahandbook.com spa business handbook 2013 121 THOUGHT LEADERS

SPA BRANDS MOVING IN ON RETAIL

For years spas believed they had to offer product lines which weren’t available on the high street and although this still works for many, times change and there’s now an awareness that consumers are attracted to brands they trust and this had led to two changes. Firstly, spa brands are working to build con- PHOTO: SHUTTERSTOCK/ ROBERT KNESCHKE sumer awareness and exploring direct retail sales, with some, such as Cau- dalie and Aromatherapy Associates launching high street stores. Secondly, existing consumer brands like Clarins, have moved into the spa market and are helping spas to boost their retail sales. Consumer spend on body and facecare products is increasing and this will drive increasing activity in this sector. Loyal customers can contribute up to 90 per cent of spa revenue

Customer loyalty and reward points HAND & ARM MASSAGE are the second largest currency in SMARTPHONE RELIEF circulation worldwide after the US dollar, People are experiencing pain in their according to futurist Edie Weiner hands and arms from smartphone over- use and this is creating an opportunity for spas to offer specialist treatments REPEAT BUSINESS times and they’re important in buffering designed to break down adhesions and ﬂ uctuations in the number of tourists and release tension in these areas. KEEPING LOYAL ad hoc guests who come through the door. The hands and arms are largely over- Reward and membership schemes can looked during a routine massage, but we It’s a given that roughly 80 per cent of sales keep clients coming back for more. Futur- predict training bodies responsible for come from 20 per cent of customers, with ist Edie Weiner – a popular speaker at the massage protocols will ramp up the pro- some spas reporting levels of up to 90:10. 2010 Global Spa Summit in Istanbul – says portion of time spent on them, as well This means regular customers are like reward points are the second largest cur- as teaching techniques to address these gold dust and we’ll see an increased focus rency in circulation worldwide after the issues. We also foresee a time when on their recruitment and retention. US dollar, suggesting loyalty points could hand and arm massage is offered as a Regulars spend more, if they’re local, become a ‘new currency in spas’ and an stand-alone treatment. they’re more likely to use the spa at off-peak effective way of encouraging repeat visits.

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AFRICA ligence Unit in 2008 to predict the next generation of emerging economies. IN SIGHT OF CHANGE We think much of the rest of Africa will show exciting growth over the next two Back in 2003, Goldman Sachs coined decades, with the spa industry already the term BRIC – the acronym for Bra- identiﬁ ed as a driver for both domestic zil, Russia, India and China – to group and inbound tourism markets. This will together what it predicted would be the be especially exciting in nations which world’s dominant economies by 2025. have developing middle classes and Next the CIVETS were identified growing tourism infrastructure. as being the ones to watch: Columbia, With his Kenyan roots, we believe Indonesia, Vietnam, Egypt, Turkey and Barack Obama will turn his attentions South Africa – this acronym was coined to the development of Africa at the end by Robert Ward at the Economist Intel- of his second term in ofﬁ ce. PHOTO: REUTERS

Barack Obama at the University of Johannesburg, Soweto, South Africa, 29 June, 2013

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VARIABLE PRICING SOFTWARE SUPPORT

Using daily deal websites has given some spas a taste of the shape their businesses would be in if they could optimise yield and sell more off-peak time. PHOTO: TABATA But although daily deals have been good for some operators, businesses Rapid change in the world of exercise is opening up new opportunities for spas ultimately want to take advantage of better yield without surrendering a percentage of revenue to deal sites. EXERCISE effective and also suitable for use in spas. This year we’re seeing a new trend These include high intensity training (HIT) emerging, as the leading software THE KEY TO WELLBEING which comes in many forms, such as Tabata, providers add yield management func- which is based around four minute work- tionality to their systems, giving spas Two things are happening in the world of outs and Vasper, which combines cooling the tools to take more direct control fi tness and exercise which have important and compression to biomimic the physi- of their variable pricing and marketing implications for spas. ology of children and convince the brain and meaning less reliance on deal sites. The first is that the growing body of it’s been exercising hard for several hours, Where deal sites are still used for evidence about the value of exercise is rather than just 20 minutes. marketing, spas which use this soft- showing clearly and beyond doubt that it’s There are also technological innovations ware will be able to upload new deals the biggest determinant of longevity and coming to market which can be adopted by directly from their yield management wellbeing, trumping all other factors. In spas, such a virtual trainers – high-level systems. They’ll also be able to design this handbook we give a round-up of some experts are videoed delivering classes and better deals, based on the knowledge of the latest fi ndings (see p134). these are played back via big screens to ena- gleaned from these systems – both for The second is that exercise scientists are ble classes to be held at any time. third party distribution through deal using this research to create a new genera- We believe, in short, that it’s time fi tness sites and for their own direct marketing. tion of exercise protocols which are more was taken far more seriously by spas.

LAST IMPRESSIONS ABOUT Katie Barnes has POWERFUL RECALL THE AUTHORS a 12-year career Liz Terry has been in international Spas focus on creating a great welcome, writing about and spa, beauty and but evidence suggests customers are analysing the global health media. She’s more likely to remember the last thing leisure industries since managing editor of that happened to them than the ﬁ rst*. 1983. She’s editor of Spa Business Spa Business magazine and was launch Spa operators need more emphasis and Spa Opportunities magazines. editor of the Spa Business Handbook. on making a great last impression to email: [email protected] email: [email protected] ensure customers come back for more. twitter: @elizterry twitter: @SpaBusinessKB * Credit: Jeremy McCarthy

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Spas will be built within HOSPITAL SPAS hospitals as the efﬁ cacy PROVABLE of treatments is proven OUTCOMES

The spa industry is working to develop its credibility and show provable outcomes for its treatments. If this continues, we expect spa to become valid partners for the medical sector, with facilities being developed alongside hospitals. The launch of the website spaevidence.com in 2011 – which gives search access to existing research on spa modalities from four medical websites – helped accelerate this process. A number of treatments which are traditionally delivered in spas are as effective or more effective than the allopathic alternative and with pressure on government health budgets, the economics of this will drive decision-makers in the medical sector to seek out col- laborations with spas. Other factors will come into play too: private patients will demand spa treatments in hospitals for their life-enhancing and medical value and research into the placebo effect will show that spa treatments are some of the most powerful deliver- ers of these beneﬁ ts. PHOTO: SHUTTERSTOCK/ DEEPBLUE-PHOTOGRAPHER PHOTO: SHUTTERSTOCK/

www.spahandbook.com spa business handbook 2013 125 TRENDS Rising stars

Vera Kiss from global foresight ﬁ rm The Futures Company identiﬁ es trends and opportunities in emerging markets which hold the most potential for spa operators

THE CHANGING DEMOGRAPHIC OF SPA TOURISM Spa tourism is by no means new to the emerging markets, as spa resorts have long attracted millions of tourists in search of holistic relaxation. Thailand is the world’s most popular spa destination with nearly 4 million international visitors arriving for spa holidays in 2009. China and Indonesia are also key spa tourism markets, with 3.3 million and 2.5 million international spa visitors respectively in 2009, according to a 2011 EuroMonitor blog, Spa Tourism is Big Business in Asia Paciﬁ c. As holistic approaches to wellbeing become mainstream and there is growing openness to eastern approaches to health in western markets, spas will maintain their momentum among international visitors who are China is now a key spa resilient to current economic troubles. tourism market. In Nevertheless, spa operators should not 2009, it saw 3.3 million overlook the rising potential in catering for international visitors domestic and regional visitors as emerg-

126 spa business handbook 2013 www.spahandbook.com 2011 Deloitte report Hospitality 2015: The Indian spa industry has had rapid for services that provide relaxing solutions Tourism, Hospitality, and Leisure Trends, growth, with over 2,300 spas detailed for wellbeing. As a result of growing stress, domestic tourism in China grew by 30 as operating in 2010, including Leela levels of emotional wellbeing have also been per cent from 2005 to 2007 and in India Kempinski in New Delhi (above) dropping in key markets. Between 2009 domestic travel increased by 15.5 per cent and 2012, reported levels of satisfaction in 2009. Partly driven by rising domes- with emotional wellbeing have decreased tic demand, the Spa Association of India THE DRIVERS BEHIND from 63 per cent to 55 per cent in Brazil, 72 says that the country’s spa industry has CONSUMER DEMAND per cent to 64 per cent in China and from seen rapid growth in recent years, with Alongside growing incomes, local spa tour- 70 per cent to 57 per cent in India. Against a over 2,300 spas operating in 2010, gener- ism will be driven by rising health awareness global average of 26 per cent, 44 per cent of ating revenues around US$400m (¤306m, as lifestyle diseases, such as obesity and Chinese, 43 per cent of Mexican and 34 per £256m) annually. Moreover, as noted by diabetes are set to increase in emerging cent of Indian Global MONITOR respond- The Futures Company’s Golf 2020 Vision markets. According to The Futures Com- ents are also more likely to buy products report, recent years have seen the rising pany’s Global MONITOR survey, in many or services in the next 12 months that will popularity of golf and country club culture fast growing markets, consumers struggle enhance their sense of emotional wellbeing in both India and China, with rising uptake to have control over their health. Between and relaxation. The MasterCard Worldwide of golf in second-tier Indian cities and the 2009 and 2012 in China, those who felt they 2011 Index of Consumer Purchasing Resil- number of golf courses in China more than had control over their health dropped from ience survey also shows that 69 per cent of tripling between 2004 and 2011 to over 600, 64 per cent to 55 per cent, in India from 72 Vietnamese consumers surveyed said they which signals healthy prospects for other per cent to 63 per cent, and in Brazil from would prioritise for ﬁ tness and wellness aspirational health and wellbeing activities. 41 per cent to 30 per cent. spending. As a result, it will be increasingly Accordingly, there will be growing oppor- Moreover, as stressful urban lifestyles important for operators to understand local tunities for operators both at the high and become the norm for many newly afﬂ uent consumer needs as well as locally anchored medium spectrum of the industry. professionals, there are more opportunities approaches to health and wellbeing. www.spahandbook.com spa business handbook 2013 127 TRENDS

About The Futures Company The Futures Company is a strategic insight and innovation consultancy, with expertise in futures and foresight work. The company has teams in the US, Mexico, Brazil, the UK and Argen- tina and partnerships in China, India and Poland. It was formed in 2008 by the merger of two businesses – Europe’s Henley Centre HeadlightVision and US-based Yankelovich. It’s a division of Kantar, the insight arm of WPP. By exploring the future needs, motivations and behaviours of consumers, and the broader dynamics shaping the marketplace, the company unlocks new sources of growth for its clients. Branded spas, like those Web: www.thefuturescompany.com by InterContinental, are Twitter: @FuturesCo favoured in emerging markets

HOW TO BUILD THE APPEAL This also results in the blending of east- 27 per cent of Brazilian consumers report OF SPA EXPERIENCES ern and western concepts in products as they are more likely to purchase premium Brands hold much stronger resonance with recently demonstrated by Osiao, Estée products or services in the next 12 months, consumers in emerging markets with 62 Lauder’s new beauty brand for Chinese against a global average of 15 per cent. per cent of Russian, 59 per cent of Chinese consumers. Osiao was designed as a hybrid Luxury is especially important for Indian and 52 per cent of Indian Global MONI- east-meets-west skincare brand. The consumers with 59 per cent of Global TOR respondents considering it best to brand’s aspirational English language label- MONITOR respondents considering it buy famous brands because you can rely ling is combined with a product formula important to purchase luxury products on their quality, compared with a global tested with East Asian consumers, cater- against a global average of 30 per cent. As average of 35 per cent. As a result, branded ing to local expectations such as clarity new upper classes expand in markets like spa and leisure facilities will hold stronger and luminosity, and it incorporates Chi- India, China and Russia the demand for appeal for many local consumers. nese medicinal plant extracts. increasingly high-end spa experiences is However, this does not mean that future Accordingly, successful branding will also set to grow. consumers will exclusively or even prima- be able to tap into the quality associated rily respond to western brand propositions. with western products but also cater to THE IMPORTANCE OF For example, South Korean brands and cul- local needs and tastes. In most markets spa TAILORED OFFERINGS tural exports are very popular in many other tourism and membership is likely to remain It is also essential to understand the types Asian markets, like Vietnam. As recently aspirational. In this context it’s important of services that are most likely to resonate noted by the Financial Times, western to note the higher appeal of premium and with local spa visitors. The public bathing brands will increasingly face competition luxury products in many key emerging mar- culture that has traditionally been asso- from local and regional brands, including kets. According to Global MONITOR, 32 per ciated with European spas is likely to in the premium and luxury space. cent of Indian, 29 per cent of Chinese and clash with notions around modesty held

128 spa business handbook 2013 www.spahandbook.com SUCCESSFUL BRANDING WILL BE ABLE TO TAP INTO THE QUALITY ASSOCIATED WITH WESTERN PRODUCTS, BUT ALSO CATER TO LOCAL NEEDS AND TASTES

The higher appeal of luxury and the market for beauty products will grow exchanges, understanding the needs, aspi- premium products is most notable in 15 per cent a year for the foreseeable future.” rations and tastes of new consumer groups many key emerging markets such as In addition to locally relevant service will increasingly be a differentiator for the O Brazil (Lapinha spa above) and India offerings, spa operators will also benefi t spa business as well. from integrating local approaches to health and wellbeing. This is likely to attract inter- by consumers in some Asian markets. On national as well as local customers. As ABOUT the other hand, there are positive prospects recently noted by an Indian commenta- THE AUTHOR for attracting consumers with beauty treat- tor from The Futures Company’s Global Vera Kiss is an ment offerings, such as skincare. Streetscape network: “People are embrac- analyst in The In China the beauty market is worth ing modernity but they also preserve old Futures Company’s roughly US$21bn (¤16bn, £13.5bn). A beliefs. Blindly adopting western customs London offi ce. She SpaFinder Wellness’ Top Ten Spa Trends or lifestyle is not considered cool and belief has a strong interest for 2012 report predicts Brazil, Russia, in traditional systems of knowledge such in how people engage with their health China and India are expected to contrib- as ayurveda, and vedic astrology is grow- and wellbeing in diverse markets. She’s ute over half of the total US$43bn (¤32.9bn, ing.” Many Indian spa operators include a member of The Futures Company’s £27.7bn) growth for the global beauty indus- ayurvedic therapies in their offering both Health and Wellness knowledge try by 2014. Smaller markets like Vietnam to attract foreign visitors and domestic visi- venturing team that publishes thought have also seen market expansion of beauty tors who know their benefi ts, or want to try leadership pieces on global health, – an article in a 2010 McKinsey Quarterly local therapies for the fi rst time. wellness and nutrition trends. journal stated that “The Vietnam Minis- As the world becomes more multipo- Email: [email protected] try of Industry and Trade forecasts that lar both in its economic and its cultural

www.spahandbook.com spa business handbook 2013 129 TECHNOLOGY

App-reciation society

Mobile apps and technology platforms focused on improving wellbeing are set to dramatically improve people’s health and lifestyles around the world. Jay Williams explains how spas can get in on the act and outlines some of the leading devices in the market

lthough global healthcare is in clients. And the health and fitness indus- matched to the spa industry – especially an overall state of crisis, there’s try is a prime example of how things have when it comes to the potential of offering much to be positive about. taken off – according to Wireless Health wellness programmes to large corporations. Eighty-six per cent of people and Fitness, a 2011 report by ABI Research, Even more exciting is that as the technology Abelieve they have the power to change their the market for sports and fitness apps will becomes more sophisticated, the industry own level of wellness, according to the 2012 gross US$400m (€311m, £263m) in 2016. will become even more important in terms Truth About Wellness report by ad agency The rise of apps for connected wearable fit- of connectivity to spa clients. McCann, while 73 per cent feel positive ness devices will be a primary factor in the But what challenges or barriers might about their overall health and the average industry’s growth with ABI predicting 80 the spa industry face and what are the solu- person now believes they will live to be 79 tions? And what monitoring devices and (in China this rises to 84). This optimism apps would be most appropriate? is being fuelled by a health technology Health technology is a revolution, which is itself being driven by CHALLENGES AND SOLUTIONS escalating levels of poor lifestyle-related market that’s perfectly In the McCann survey, 7,000 people reported diseases worldwide. Technology may be matched to spas, especially on the top three barriers to wellbeing, which the answer to some of the everyday barriers are outlined below, along with some ideas of that keep us from achieving better health. in terms of corporate how spas might tackle such obstacles: The 2012 Rock Report on Fitness Technol- wellness programmes and Barrier one: Economics ogy, by tech firm Rock Health, says: “half Spa solution: Provide an affordable online of consumers say they would buy mobile guest connectivity take home spa solution, such as an easy to health technology”. Their reasons included follow yoga guide, that seamlessly inte- the ability to monitor fitness and wellbe- grates your brand into the client’s everyday ing and to allow a healthcare professional million such sensors by 2016. Elsewhere, a wellness efforts until their next visit to remotely monitor their condition. The blog on MobiHealthNews in 2012 estimates Barrier two: Time new mantra of health technology is that that 80 per cent of people who exercise at Spa solution: Create a spa-branded app ‘you can’t improve what you can’t measure’ least once a week and own a smartphone that integrates on-the-go lifestyle choices and today’s consumers are infatuated with would pay US$140 (€109, £92) for a com- that fit into a busy schedule – ie daily mes- monitoring their personal statistics. bined sensor and software programme. sage reminders to breathe, drink more For years, insurance companies, telecom- Bearing in mind how things have esca- fluids, or walk when possible munication firms and retailers have been lated in the fitness arena, health technology Barrier three: Willpower utilising platforms and apps to engage their is clearly a market that is also perfectly Spa solution: Focus on mobile solutions

130 spa business handbook 2013 www.spahandbook.com The BodyMedia Core 2 armband enables food, activity and sleep tracking

that motivate users towards healthy altering spa clients’ personal data. The answer? respiratory rate and heart rate variability natives to unhealthy behaviours. David To connect activity trackers, weight scales, when a person presses their thumb onto a Kirchhoff, the CEO of Weight Watchers, blood pressure cuffs, and even glucose device that plugs into the phone. Tinké’s was recently quoted as saying: “You have monitors to the cloud for data sharing. Zen Index is then used to measure a per- to start making healthy choices easy and son’s stress and helps them to manage it automatic... willpower is completely over- DEVICES via suggested deep breathing exercises. rated, it just doesn’t deliver”. Signiﬁ cantly, The device market is growing rapidly and Details: www.zensorium.com/tinke the company has introduced an online consumers are becoming educated through programme and app including a healthy the press about the advantages of tracking The Tinké can help shopping guide, community forums and their daily lifestyle activities. Retailing people manage their reminder messages, that makes healthy devices offers the spa an additional revenue stress levels choices easier for the user. stream but more importantly an opportu- The spa industry faces some additional nity to stay connected to the client after challenges to the traditional healthcare they leave the spa. Data from the follow- model. It has limited time with the client ing devices can be sent to and viewed on a and lacks the ability to monitor them after spa’s private labelled platform reminding they leave. The solution here would be to the client daily of your brand. develop (or white label) a real-time device/ app/or platform that tracks lifestyle stats Tinké and the steps towards the client’s goals. This iPhone-based monitor, retailing for There is the difﬁ culty of remote monitor- US$119 (€93, £78), measures blood oxygen, www.spahandbook.com spa business handbook 2013 131 TECHNOLOGY

BodyMedia Core 2 Choosing brands that ‘connect’ the The Smart Body A smaller, more collected information with a spa app or Analyzer is an all- stylish, waterproof platform, will allow monitoring of the cli- in-one system to version of its first ent after they leave the spa. measure BMI, armband with the blood pressure, option of contin- PLATFORMS AND APPS glucose and sleep uously recording The white labelling of online wellness plat- heart rate. Priced at forms and apps goes beyond the opportunity US$150 (€117, £99), it to continue a relationship with a client after Fitbit Flex still offers the same four FDA-cleared sen- a visit. Having a spa brand and philosophy – Fitbit’s new Flex wristband, sold for US$100 sors focused on skin temperature, heat flux, not to mention the visuals – in front of the (€78, £67), features LED lights indicating galvanic skin response, and a three-axis client on a daily basis provides a conduit to how daily steps and calories burned stack accelerometer. The Core 2 also has Blue- send spa promotions and events along with up to personal goals. It also has the abil- tooth connectivity, allowing BodyMedia new spa product announcements. ity to record the number of hours slept data to be uploaded to a smartphone app Combining in-spa services with at- and quality of sleep. Stats are uploaded in in real-time. Details: www.bodymedia.com home tracking of sleep, stress, nutrition real-time to iPhone and Android phones. and activity gives clients a complete well- FitBit’s data can be sent to a spa website Watch out for… being package. Optionally, the data can be to allow for a more tailored programme on BodyMedia and Avery Dennison are con- used to quantify the success of programmes. their next visit. Details: www.fitbit.com/flex tinuing to develop Vue Patch, a disposable The following platforms offer unique ways sensor patch worn on the back of the upper for spa brands to connect with customers. Basis B1 arm continuously (including to bed and in This wristband aims to provide a precise the shower) for seven days. The waterproof SelfOptima view of a person’s health immediately and patch has a micro-USB port for uploading This customisable web-based platform, over extended periods. It includes a heart the data after the patch has been removed, used by operators such as Rancho La Peurta, rate detector, a 3D accelerometer, a body but future versions will be Bluetooth- enables spas to offer holistic health assess- temperature sensor to measure exer- enabled. The patch “offers a comfortable, ments and scoring in all lifestyle areas tion and a galvanic skin response sensor economical way to gather physiological to record sweat output. The band, which data for health and wellness initiatives.” costs US$199 (€155, £131), can link to a web There are also many devices coming on dashboard for easy viewing, sharing and the market that monitor weight, BMI, blood engagement. Details: www.mybasis.com pressure, sleep and blood glucose. With- ings’ Smart Body Analyzer, for example, Salutron SmartHealth C200 and C400 is an all-in-one measurement system for Physiological monitors in these wristbands, weight, heart rate, BMI and body fat. The which retail for US$59.99 (€47, £40) and scale syncs with wi-fi to upload readings US$89.99 (€70, £59), collect heart rate, cal- and communicates with an app that tracks orie, and step activity. They have screens progress. “Sleep more soundly”, Withings that enable users to view a week’s worth says, with the air-quality monitor, which of records and they’re also able to capture, notifies you when to open a window and get hold and wirelessly transmit data to smart- air circulating. Meanwhile, the Zeo Sleep phones and branded platforms making the Monitor tracks the quality of sleep and then Dacadoo allows people device a good match for a spa wellness pro- gives personalised advice (sleep coaching) to share activities with gramme. Details: www.smarthealthusa.com to help you improve it. friends and set goals

132 spa business handbook 2013 www.spahandbook.com Combining in-spa services with at-home tracking of sleep, stress, nutrition and activity gives clients a complete wellbeing package

The GetHealth app uses social including physical, nutritional, emotional, interaction and prevention and toxin-free living. The site gameplay to help can be branded to allow the user to choose users monitor a spa’s products, therapists and personal their wellbeing coaching, as well as on- and off-site workshops and services before and after visits. Details: www.selfoptima.com friends, create and enter challenges, and set Beyond spa walls +en programmes goals. The platform calculates a person’s This year will bring a new wave of apps and Launching in mid-2013, the +en Weight Quentiq health score – an indication of platforms enabling connectivity to clients. Management and +en Well programmes their health on a scale of one to 1,000. The Many consumers still think of wellness as are based on users accumulating credits score is based on medical and emotional something that only exists in certain places towards a daily goal (+en) by eating and surveys, personal stats (blood values and and at isolated times. A spa visit fi ts that doing things that positively impact their body metrics), and activity. Using wi-fi , fi t- profi le. If we want to create a broader vision health, like eating fruit or going for a walk. ness activity, weight and blood pressure for the industry’s future then spa wellness Likewise, credits are deducted for con- monitor data, can be uploaded to affect the must extend beyond the spa walls and into suming bad foods or being sedentary. The score. Details: www.dacadoo.com a 24/7 model that’s seen as a life long jour- credits are assigned based on age, height, ney, not a short-term goal. O weight and gender and users receive an GetHealth online health assessment and tracking to GetHealth is a mobile and online platform help them see where they are compared that helps people improve their health ABOUT to the health recommendations – and how through social interaction and gameplay THE AUTHOR they can bridge the gaps. Spa white label- with their family and friends. The user Jay Williams is a ling is available. Details: [email protected] checks in to earn points in three catego- physiologist and ries: move, munch and mind (focused on medical nutritionist, Dacadoo de-stressing) and at the end of each week, author and wellness The Dacadoo online platform (for mobile they receive a progress report. ‘Motifi ca- consultant. Her viewing) and app allows users to track their tions’ are sent via phone to keep people services bring science, technology fi tness, nutrition and health stats. Stress engaged. An affordable corporate version and research to consumer markets. and sleep will be added in the future. The of the programme, including reports to Email: [email protected] platform, which can be white labelled by a measure return on investment, is availa- Phone: +1 808 895 8080 spa, enables people to share activities with ble. Details: www.gethealthapp.com

www.spahandbook.com spa business handbook 2013 133 FITNESS

Exercise protects the Exercise is medicine brain from fat attack diet containing lots of fatty There’s increasing awareness of the important role exercise plays foods is associated with a A decline in brain functioning, in wellbeing, from lengthening telomeres to reducing stress which elevate the risk of conditions and spas are starting to adopt more comprehensive fitness such as Alzheimer’s. Exactly how this occurs remains unknown, but programmes. We round-up some of the latest research to help researchers think that fatty acids spas educate guests about the varied benefits of physical activity from food infiltrate the brain and jump-start a process that causes damage to the regions responsible for memory and learning. A recent study carried out by researchers at the University of Min- Exercise mends a broken heart nesota in the US examined the result of a high-fat diet (where at least 40 egular and strenuous exercise can to life, this is the first study to show that per cent of calories were from fat) on reactivate dormant stem cells, lead- regular exercise can have a similar effect memory in rats, and then the subse- R ing to the development of new heart by stimulating growth factor production. quent effects of exercise. Memory muscle, according to research published in Scientists will now examine the effects declined after four months of the the European Heart Journal. These find- of exercise on rats that have suffered heart high-fat diet, but then improved once ings indicate that the damage attacks to determine if the exercise was introduced. caused by heart disease or results are even more pro- After seven weeks, the rats on the failure could be partially nounced. Dr Georgina Ellison, high-fat and exercise diet were scor- repaired by exercise. who led the study, says: “We ing as well on the memory test as they Researchers from Liver- hope exercise might be even had at the start, whereas the mem- pool John Moores University more effective in damaged ory of those not exercising continued in the UK showed that healthy hearts, because you have more to decline. The results suggest that rats undertaking 30 minutes reason to replace the large amounts exercise stimulates the production of strenuous exercise a day dem- of cells that are lost” – ie the body has a of substances that fight the effects of onstrated activity in 60 per cent of greater need to adapt and repair itself fatty acids on the brain. The amount previously dormant heart stem cells. after a heart attack. of exercise wasn’t excessive – the rats After two weeks, there was a 7 per cent While an exercise routine is normally did the equivalent of 30 minutes’ jog- increase in the number of cardiomyocites included in cardiac rehabilitation pro- ging a day – but researchers stress the – the ‘beating’ cells in heart tissue. grammes, “maybe to be more effective it same protective effect might not be While previous research has shown that needs to be carried out at a higher inten- noted in humans. injections of chemicals known as growth sity, in order to activate the resident stem factors can coax dormant stem cells back cells,” adds Ellison. Mavanji, V et al. (2012). Exercise reduces cognitive decline induced by dietary fat. Presented at the annual meeting of the Waring, CD et al (Oct 2012). The adult heart responds to increased workload with physiologic hypertrophy, cardiac stem Society for Neuroscience cell activation, and new myocyte formation. European Heart Journal

134 spa business handbook 2013 www.spahandbook.com Exercise is thought to increase exposure to antioxidant enzymes which may help boost sperm count

Exercise improves male fertility

ecent research from Harvard Uni- Sedentary activity, measured by the enzymes, which have been shown to have versity in the USA has reported number of hours spent watching televi- beneﬁ cial effects on sperm count. Being R that moderate exercise boosts the sion, had a negative effect on sperm count. inactive has the opposite effect, leading chances of fatherhood. Men who under- Those who watched 20 or more hours of tel- to high levels of oxidative stress and poor took 15 or more hours of moderate to evision each week had a 44 per cent lower sperm production. vigorous exercise each week had, on aver- sperm count than those who watched very However, researchers warn that too age, sperm counts that were 73 per cent little television. much exercise can be harmful to sperm higher than those who exercised for less According to the researchers, one of the production. Previous studies involving than ﬁ ve hours a week. Interestingly, mild reasons for the higher sperm counts was professional marathon runners, cyclists exercise had no effect. an increase in the exposure to antioxidant and triathletes have reported poor semen.

Gaskins, AJ et al (Feb 2013). Physical activity and television watching in relation to semen quality in young men. British Journal of Sports Medicine

www.spahandbook.com spa business handbook 2013 135 FITNESS

A ﬁ tter outlook – exercise improves eyesight

ccording to a review of the current part. Dopamine levels increase with exer- non-exercisers. Indeed, visual research, exercise is associated cise, and higher levels of this chemical have acuity was shown to improve A with an improvement in two meas- been shown to increase contrast sensitivity. during exercise – as the inten- ures of visual prowess: contrast sensitivity In addition, the review showed that those sity of the participants’ cycling and visual acuity. who exercised had better visual acuity than increased, so visual acuity improved. Contrast sensitivity is the ability to dis- Researchers repeated the tests two days tinguish between overlapping, stationary later and found that visual acuity remained and poorly outlined objects. For example, higher than before exercise, indicating that those with low contrast sensitivity may not you may be able to retain these gains in the detect black letters on a poorly-lit white longer term, not just during exercise. page, while those with high contrast sen- These improvements in visual acuity sitivity may be able to distinguish between are thought to result from the temporary two overlapping, near-identical objects boost to various systems and functions in from a distance in poor light. Visual acuity, the body that occur as a response to phys- meanwhile, is the ability to see fi ne detail. © SHUTTERSTOCK.COM ical exertion: the body interprets exercise Athletes display higher levels of con- as a form of stress and instigates the prim- trast sensitivity, and while exercise may itive ‘fi ght or fl ight’ response. As part of or may not directly improve this measure this process, pupil size increases, allow- of vision, previous research has suggested ing more light into the eye and enhancing that the chemical dopamine may play a Vision may be better even after exercise visual acuity.

Zimmerman, AB, Lust and KL, Bullimore, MA (2011). Visual Acuity and Contrast Sensitivity Testing for Sports Vision. Eye & Contact Lens. 37(3): 153-159

Exercise lowers prostate cancer deaths

n a study by Harvard Medical School those doing 10 or more hours of non-vig- with increased risk of prostate cancer and the University of California, US, orous activity a week had a 49 per cent death. Exercise has been shown to raise I researchers tracked 51,529 male reduction in risk of death from all causes. the body’s sensitivity to insulin, resulting health professionals over an 18-year Those doing more than three hours of in lower insulin production and levels of period. Among the 2,705 who were diag- vigorous activity a week had a 61 per cent infl ammation. Physical activity has also nosed with prostate cancer, the amount reduction in risk of mortality from prostate been shown to boost activity of the innate and intensity of exercise undertaken cancer – even though they had already been immune system – the body’s fi rst line of was correlated with risk of death. diagnosed with this condition. defence against infection or disease. Any form of activity conveyed a pro- Researchers proposed a number of While the present study was unable tective effect, but the most signifi cant mechanisms by which exercise conveys to identify which of these mechanisms reductions in risk were associated with its protective effects. Previously it’s been was responsible, it was considered likely vigorous exercise. Compared to those demonstrated that higher levels of insulin that one or more contributes to the pro- who did the least amount of activity, production and infl ammation are associated tective effects of exercise.

Kenﬁ eld, SA et al (2011). Physical activity and survival after prostate cancer diagnosis in the health professionals follow-up study. Journal of Clinical Oncology. 29(6): 726-732

136 spa business handbook 2013 www.spahandbook.com Study: Walking appeared more beneﬁ cial than cycling

Walking women less likely to suff er stroke

omen who walk at least three based on type and frequency of exercise. hours a week are 43 per cent The researchers did point out, however, W less likely to suffer a stroke than that their findings might not translate women who walk less or not at all, accord- directly to the general population due to ing to new research from Spain. In the certain characteristics: the majority of study, researchers surveyed nearly 33,000 subjects in the study were blood donors, men and women and divided them by gen- who tend to be in good health in order to der, the type of exercise undertaken and give blood. These characteristics make the their total weekly exercise time. group studied very speciﬁ c, with notable Interestingly, women who walked for 210 differences versus the general population. minutes or more each week had a lower risk That said, there is evidence to show exer- of stroke than those who cycled or did other cise is related to a reduced risk of stroke higher-intensity workouts for a shorter and other diseases, and that 30 minutes of © SHUTTERSTOCK.COM amount of time. Another notable ﬁ nding moderate physical activity a day can help was that no reduction was seen for men prevent disease.

Huerta, JM et al (2013). Physical activity and risk of cerebrovascular disease in the European Prospective Investigation into Cancer and Nutrition-Spain study. Stroke. 44(1): 111-8

www.spahandbook.com spa business handbook 2013 137 WELLNESS TOURISM THE TIME IS NOW Susie Ellis tells the industry why its focus should be on wellness tourism not medical tourism and that now is the time to make the distinction and act on it

Susie Ellis, president, SpaFinder® Wellness

fter many years of research, rally with the latter, while we still encourage tourism and wellness tourism are defined countless discussions with indus- cooperation between both. The time is now and applied inconsistently around the try stakeholders and extensive for the consumer, spa industry, wider travel world, and this causes confusion for the travel to experience first-hand industry and the medical world to all get industry, consumers, and governments.” Ahow things are developing, I’ve come to an clear on the distinction, and then embrace Table 1 outlines some clear definitions unwavering conclusion: wellness tourism our unique directions with one voice. between medical and wellness tourism and and medical tourism are very different, and tourists. Interestingly, Keith Pollard, man- must be conceived of, acted upon and pro- CATEGORY CONFUSION aging director of the web-based healthcare moted as totally separate categories. One of the key issues holding back well- publishing company Intuition Communi- We as a spa industry need to take action ness tourism is category confusion. As cation Ltd, has astutely pointed out that now: we need to clearly define the distinc- the 2011 research Wellness Tourism and medical tourists aren’t really tourists at all. tions between medical tourism and wellness Medical Tourism: Where do Spas Fit? com- They’re travellers seeking medical treat- tourism – and we need to embrace the fact missioned by the Global Spa and Wellness ment elsewhere, but they’re not typically that our massive opportunities lie natu- Summit (GSWS) put it: “The terms medical seeking vacations and travel experiences that will help them feel and get healthier. Table 1: Definitions and Difference Between Medical Tourism and Wellness Tourism WHO DOES WHAT BEST? MEDICAL TOURISM WELLNESS TOURISM Another way to better understand the differences between medical and wellness Reactive Proactive tourism is to be clear on what each sector does best. A medical establishment’s mis- A medical tourist generally seeks a A wellness tourist generally seeks sion is to provide professional services in medical cure or surgical, cosmetic or integrated wellness and preventative a safe, regulated environment, adminis- dental procedures or enhancements approaches to improve their health/ tered by highly trained doctors and staff. quality of life Medical tourism involves licenced medical facilities and professionals administering Involves people who travel to a differ- Involves people who travel to a dif- procedures. The process is infinitely more ent place to receive treatment for a ferent place to proactively pursue complex, including diagnostics, pre-oper- disease or a condition, or to undergo a activities that maintain or enhance ative and surgical procedures and expert cosmetic procedure. They seek lower their personal health and wellbeing, aftercare. Rules and regulations abound. costs, or higher quality or better or dif- and who are often seeking unique, Conversely, the core strength of spas or ferent access to care, than what they authentic or location-based experi- hotels/resorts offering wellness program- could receive at home ences/therapies not available at home ming is relaxing experiences and other preventative health offerings like fitness,

138 spa business handbook 2013 www.spahandbook.com ©SWIZERLANDTOURISM. SWISS-IMAGE.CH/TINA STEINAUER ©SWIZERLANDTOURISM. SWISS-IMAGE.CH/TINA

Many tourist boards – like Switzerland – are harnessing their unique wellness brands

healthy sleep and food, mind/body therapies, beauty treatments and, often, alterna- People are deciding they can’t afford the old model of the tive medicine. Consumers typically seek wellness destinations for their nurturing excessive, bad-for-you vacation – they need revitalisation environments where the core focus is physical, emotional and spiritual rejuvenation. While spa personnel may be credentialed in spas or hotels delivering medical services around mineral springs, rest and relaxation, acupuncture or ayurveda, licenced medical through partnerships – they should be typically also staffed by doctors. Yet the doctors are not routinely part of the equation. primarily classifi ed as either medical or term blurs the wellness tourism concept It’s hospitality not hospitals, and visitors are wellness to avoid confusion. and it would behove every nation, tourism clients or guests, not patients. In attempting to clarify these ‘tourisms,’ board, travel agency, medical establishment Medical tourism should be the province throwing health tourism – an umbrella and spa to avoid using it going forward. of the government’s department of health, term used in medical and wellness tour- Terminology confusion leading to ulti- while wellness tourism should fall under ism – into the mix should be avoided as it mate clarifi cation is normal when industries the ministry of tourism. But both should re-ignites the confusion for consumers, the evolve. It was only around 2005 that the be considered initiatives for a country’s media, medical professionals and the spa United Nations fi nally established standard department of economic development. industry. There are a few instances where tourism defi nitions like domestic, inbound And while there are some hybrids – health tourism will get ‘grandfathered in’ and outbound tourism. Defi nitions matter: integrative health centres, like hospitals – most notably in European countries that it makes it possible to meaningfully com- incorporating spa programming, medical introduced it to describe destinations based pare national statistics and growth. www.spahandbook.com spa business handbook 2013 139 WELLNESS TOURISM

Diagram 1: Components of wellness Diagram 2: Value of the wellness market

Conventional, Integrated, Medically-Oriented The Wellness Cluster Wellness-Oriented Lifestyle Approaches Approaches Retreats (to solve problems) (to improve quality of life) Wellness Gyms/ A $1.9 trillion global market Cruises Wellness Ashrams Fitness Yoga Centres Tourism Retreats Spiritual WELLNESS PARADIGM Retreats REACTIVE PROACTIVE Beauty Hotel Spas Resort Spas Clinics Eco-Spas TREATMENT PARADIGM Day Spas Spa $60.3

Thermal Complementary & Alternative Medicine $113.0 Standardised Integrative Baths Authentic "generic" Medical Health "location based" Centres Healthy Eating/Nutrition & Weight Loss $113.0 experiences Spas Thalasso experiences therapy Spas Preventive/ Cosmetic Personalised Health $243.0 surgery clinics Ayurvedic $50.0 Medical Tourism Wellness Tourism $106.0 Dental Clinics Clinics Workplace Tourism $30.7 TCM Centers Hospitals Medical Fitness & Mind-Body $30.7 /Clinics Tourism Beauty & Anti-Aging $30.7

Source: Wellness Tourism and Medical Tourism: Source: Spas and the Global Wellness Market: Synergies & Opportunities SRI Where do Spas Fit? SRI Intnernational/GSWS 2011. International/GSWS 2010. Above values are in US$ billions

What’s essential is that the two highly The report noted that “wellness tourism nental Group (IHG) in 2012, has identiﬁed distinct sectors of wellness tourism and is an idea whose time has come”. a group focused on wellness. “This group is medical tourism stop being bundled Since then, while too little progress has represents about 17 million travellers and together in amorphous marketing jargon. been made in promoting wellness tourism, 39 per cent of the US travelling public,” said Diagram 1 is one way to visualise both tour- the consumer has not stood still. In fact, if IHG VP Christian Hempell in Hotel Man- isms as a market spectrum. When looking at wellness tourism simply means the intent agement magazine article last year. wellness tourism from this angle, it’s easy to travel to destinations to pursue health to see that it’s not one, big shapeless conti- and wellbeing, it’s clear the category is not HEALTHY EXPERIENCES nent, it’s numerous, tangible islands. just at a tipping-point – it’s a far vaster cat- Wellness tourism is so mainstream that, egory than ever imagined. as reported in SpaFinder Wellness’ 2013 A GROWING MARKET With people working harder and more Trends Forecast, new, wellness-branded Let’s ﬂip the calendar back three years to stressed out than before – and chronic dis- hotel chains like IHG’s EVEN or Westin when a study by SRI International, Spas ease intensifying – more are deciding they are appearing and serving up accessible, and the Global Wellness Market: Synergies & can’t afford the old model of the excessive, affordable health-focused experiences. Opportunities found that wellness tourism exhausting, bad-for-you vacation. They And, branded or not, more hotels/resorts already represented a US$106bn (¤81bn, need change and revitalisation. While trav- are simply infusing far more wellness £68.2bn) global industry – more than dou- elling with the intent to get healthier and throughout properties to meet consumer ble the revenues of the far more discussed feel better may seem too capacious a cat- demand – whether it’s in-room yoga gear and promoted US$50bn (¤38.2bn, £32.2bn) egory to track, EVEN Hotels, the healthy or centrepiece juice bars rather than cen- medical tourism market (see Diagram 2). hotel brand announced by the InterConti- trepiece happy hours.

140 spa business handbook 2013 www.spahandbook.com So, while wellness tourism can sound niche or overly exotic, it needs to be rec-

ognised as a powerful, rapidly growing, © LEVENT KONUK / SHUTTERSTOCK.COM mainstream consumer force that will just continue to grow the spa market – and shake up where people choose to go, and Thailand is a leading what they choose to do, on their increas- example of how ingly precious time off. countries can benefi t In this sense, every country would ben- from promoting efi t by promoting their wellness resources wellness resources – whether natural hot springs, ancient healing traditions or a wealth of practitioners – like they would any other natural resource. And while wellness tourism is the concep- economy both in terms of increasing rev- Q People seek results: promote the tual category you should organise around, enue as well as job creation. medical evidence that exists for your spa every region needs to clearly tell its unique, and region’s unique wellness modalities. tangible wellness resource story. India, for TAKE ACTION NOW Use www.spaevidence.com as a resource. example, heavily promotes its rich history So what steps can spas and spa associations Wellness tourism and medical tourism of ayurveda, yoga and meditation, while take now to help spread the wellness tour- are very different and that's a good thing. Thailand spotlights its rich tradition of spa ism message loud and clear? The bottom line is that we have to catch and Thai massage and Italy its fango mud. Q Always communicate these clear up with – and inspire – the new wellness- Signifi cantly, more government tourism and consistent defi nitions focused traveller. We need to support a departments are now ‘getting’ the wellness Q Educate national/regional tourism global wellness tourism movement, and tourism opportunity. Spain has made wellness organisations about promoting medical innovate about how to establish it as an a core focus for its current tourism initiatives. tourism and wellness tourism separately accepted category of travel… like eco-tour- Switzerland has a spa tourism brochure (see Q Encourage them to start promoting ism or adventure travel. It is (and will be) a SB09/4 p28), while encouraging wellness/spa their wellness resources in their far larger, more mainstream market than tourism on its website. Meanwhile in Sweden, mainstream campaigns either of those. But fi rst, let’s work together the government is spreading the word about Q Encourage a cooperative, collaborative to put category confusion to rest, and start Swedish massage, and listing numerous spas spirit between medical and wellness taking concrete action. O on its website where authentic versions of the tourism and recommend one to the other modality can be experienced. Q Market to domestic, intraregional At the 2013 GSWS, which is to be held in and international medical ABOUT THE AUTHOR New Delhi in October, a Global Wellness tourists and wellness tourists Susie Ellis is the president of SpaFinder® Tourism Congress will take place on the Q Tell your story: promote your authentic, Wellness, a leading spa and wellness fi rst day, where major public and private indigenous, signature offerings media, marketing and gifting company. sector stakeholders will gather to share Q Package/promote total experiences: She’s also chairman and CEO of the their wellness tourism strategies. During wrap up spa offerings with other Global Spa & Wellness Summit, which this special congress, SRI International wellness experiences like fi tness, brings together leaders to shape the will share fi ndings from its new research, nature and healthy cuisine future of the global wellness industry. The Global Wellness Tourism Impact Study, Q Expand data collection efforts on Tel: +1 212 716 1212 the fi rst authoritative report benchmark- wellness tourism in general, and Email: susie@spafi nder.com ing this category and that will quantify the for its individual sub categories Twitter: @susieellis value of a wellness tourist to a country’s (the specifi c reasons for travel)

www.spahandbook.com spa business handbook 2013 141 RESEARCH

New attitude Civano Living’s Kevin Kelly explains why there’s a shift in the attitudes and values of spa and wellness consumers towards relationship building and sustainability and what this means for the industry

shift is occurring in the well- mind. So, what’s the reason for this change? “hopeful, joyful and energised” they felt. In ness consumer segment in the How big is the market and just what are the essence, personal wellbeing is determined US – a market which has dou- shared attitudes and values of today’s well- by an emotional outcome or aspiration. The bled in the last 10 years and is ness consumer? study also found common values connect- Apart of a global US$500bn sector which, ing the consumer’s interest in personal and according to Paul Zane Pilzer’s book The A CATALYST FOR CHANGE planetary wellbeing. Wellness Revolution is set to become the next In 2002, as president at Canyon Ranch, I According to Brooke Warrick, president US$1 trillion dollar industry. There has commissioned the psychographic research of American LIVES: “Deeply rooted atti- been a signifi cant change in attitudes as firm American LIVES to examine the tudes and values do not change easily or individual wellness has become more prev- attributes of the affl uent wellness travel- often.” They change if there’s an emotional alent and planetary health, such as climate ler with a focus on baby boomers in the event that traumatises or inspires the indi- change and sustainability is more top of US – amounting to 78 million US citizens vidual or culture. In the US three events aged 46-65. At that time, the research con- occurred in recent years that together act cluded approximately 40 per cent of those as a catalyst to alter attitudes, values and baby boomers were interested in health behaviour. The fi rst, is the life-stage baby and wellness programmes, such as pre- boomers fi nd themselves in at their age: a ventive medicine, healthy dining, fi tness more refl ective period with new priorities. programmes, spiritual quests and mas- The second, is the vulnerability and shock sages. A report we released in late 2011 people felt due to the economic down- The Boomer Values Realignment Study turn. The third, is concerns over whether (see p144), found this wellness interest the US’ infrastructure, economic, educa- had grown to over 80 per cent. And, in tional, and political systems are up to par both studies, almost a decade apart, the and capable of competing and leading in a majority of respondents agreed that they global economy. In our 2011 Boomer Val- measured their sense of wellbeing by how ues Realignment Study, 70 per cent of the

In both studies, almost a decade apart, the majority of

Over 80 per cent of baby boomers in respondents agreed that they measured their sense of 2011 were interested in healthy living wellbeing by how ‘hopeful, joyful and energised they felt’ © YURI ARCURS / SHUTTERSTOCK.COM

142 spa business handbook 2013 www.spahandbook.com © BIKERIDERLONDON/ SHUTTERSTOCK.COM

respondents were concerned the US was In the study, the wellness experience to live or visit where there are “gathering slipping in its global position. These three that outpaced getting a massage was places to socialise with family and friends.” factors changed attitudes and shifted val- “laughing and socialising” with friends Seventy-six per cent said they wanted to go ues which, in turn, are starting to impact on holiday in order to reconnect with fam- consumer choices. ily and friends, with three quarters of this While these were US studies, I'd argue new chapter” and looking for a new sense group seeking to “develop a deeper under- that the new attributes we identified in of purpose. Meanwhile, Andrew Cohan, standing of people close to me”. While 93 today’s wellness consumers are even more a hospitality market researcher for HVS per cent wanted to put more time into their embedded in European customers where International says people go on vacation health and wellbeing, the wellness experi- many countries have a history of healing for one of three reasons – romance, adven- ence that outpaced eating healthy food or spa waters and an acceptance of alternative ture or escape. While on vacation, they are getting a massage was “laughing and social- medicine and sustainable practices. exploring some aspect of their spiritual, ising with family and friends.” intellectual or physical self, if not all three. This suggests people want wellness serv- MY BETTER SELF The leisure traveller seeks what Cohan ices and healthier food in a setting with Americans appear to be shifting priorities coined the ‘my better self’ experience. formal and informal gathering places and away from consumption, merely buying In our study, that explored different programmes that encourage interaction but products or services for status, and are lifestyle categories involving community are not instructional workshops. After all, becoming more inner-directed and focused design, wellness, leisure time and vaca- if one seeks to deepen their relationships on wellbeing and relationship (re)building. tions, the overriding desire was to deepen while on vacation this requires activi- As Marc Freedman describes in the book, one’s personal relationships. Eighty-ﬁve ties to create shared experiences as well Encore, baby boomers are “beginning a per cent of respondents said they wanted as informal self-directed moments. And www.spahandbook.com spa business handbook 2013 143 RESEARCH

companies may want to consider modify- looking at a scale that measures consumer 50s, 60s and 70s. Furthermore, the genesis ing their message and programmes. While interest ranging from negative, neutral, of today’s ‘triple bottom line’ – sustainable many spa and hotel marketing images focus leaning or positive, the positive responses thinking focused on the social, economic on ‘the woman by the pool’, this longing for wellness or sustainability overlapped and environmental needs of a business or for relationship suggests placing a greater by almost 50 per cent. If we add the neutral a society – evolved from a younger baby emphasis on group, mother/daughter or and leaning scales to this – people open to boomer generation seeing the natural reconnecting get-away packages. And, more some level of wellness or sustainable ideas connection or interplay between mind, space designed for lingering in addition to – the market overlap is closer to 75 per cent. body and spirit and applying it to commu- active spa, fitness or dining facilities. To this end, if you are promoting health nities and nature. and wellness, you should also be thinking The spa and wellness industry has been NATURAL BEDFELLOWS sustainably within your company and in the middle of this change. But with such a Another significant value we picked up your product development efforts. While plethora of healing choices how do consum- on is that people are making a connection consumers may have different motiva- ers differentiate between them and what between their personal wellbeing and tions for wellbeing and sustainability, the does the future of wellness look like? environmental health. Wellbeing and sus- two can coexist in a business, resort or tainability are very compatible categories: product placement as the customer has FUTURE WELLNESS natural bedfellows. Seventy-three per cent partial or overlapping shared values asso- Going forward, it’s hard to imagine a spa or of the respondents in the 2011 Boomer Val- ciated with them. wellness lifestyle company being a leader ues Realignment Study believed there was Yet while the morphing of these two in the marketplace without also being com- a “need to live in better harmony with the consumer categories is at a tipping point, mitted to sustainability. In many instances, earth.” Ninety-two per cent preferred less the convergence has been evolving for the spa, wellness and sustainability can be seen toxic construction and cleaning materials last 50 years. Today’s spa industry was as one mega-consumer category, with many to avoid exposure to carcinogens. Sixty- part of the early nucleus for this change outlets from resorts, day spas and preven- six per cent were concerned about the air, – first through the original European spas tive medical practices to green products, water and food their families consume and and American hot springs and later in the health food stores and fitness centres. the impact on their health. In fact, when healing centres and health farms of the This mega-category is all the more powerful because it’s rooted in people’s value REPORT METHODOLOGY systems. Having shared values with your customer or having consumer’s iden- Data for the Boomer Values Realignment 350 items including lifestyle, attitudes tify with your product at a values level Study was gathered in September 2011 and and values questions; retirement, health will engender greater brand loyalty and based on a random sample of baby boom- and wellness, housing and leisure prefer- strengthen your market position. However, ers in the US aged between 45-65 with a ences; and, historical choices and travel if you use this value proposition to distin- minimum household income of US$75,000 patterns. The demographic breakdown of guish your business, it will be important (€76,600, £65,650). In total, 1,204 people respondents is shown in table. The three for your company to believe in and act on answered an online survey which covered companies behind the report were real these values consistently or you risk elicit- estate and hospitality ing a feeling of betrayal if they are breached Annual household income Age Gender consultancy Civano through your customer experience. Living, marketing The market for wellness activities, US$75,000-100,000 44 % 45-54 46 % Male 49 % agency Ypartnernship healthier food and a more sustainable US$100,001-150,000 41 % 55-65 54 % Female 51 % and psychographic lifestyle has been expanding for years, as More than US$150,000 15 % research company has the consumer’s demand for a more American LIVES. complex, authentic wellness experience. After all, an authentic wellness experi-

144 spa business handbook 2013 www.spahandbook.com ABOUT THE AUTHOR Kevin Kelly is the CEO of Civano Development, LLC, a sustainable real- estate company, which he founded in 1996; and CEO of Civano Living, a resort advisory ﬁrm established in 2009, that focuses on sustainable resort design and wellness programming. Kelly was the developer of Arizona’s 1,200-acre Community of Civano, one of the ﬁrst sustainable communities in the US and has consulted on numerous other projects. From 2001-2008 he served as the president for Canyon Ranch, the health and wellness company. Email: [email protected] Web: www.civanoliving.com © ANDRESR / SHUTTERSTOCK.COM

ence is much more than just a pampering Today’s consumer wants a more they would look favourably on a hotel that massage. It’s a service that’s delivered by complex, authentic wellness experience has a green, sustainable design and two- healing therapists who have training in that is much more than just pampering thirds said they’d pay 5 per cent more per musculoskeletal design and knowledge of night to stay there. In addition to the top- a number of modalities from energy func- spec bathroom, people want beautiful, tions and nutrition through to core training free, biodynamic, clean, fresh and locally high-end natural materials, like stone and and orthopedic massage. This is combined sourced food. Fitness centres cannot just wood, in a calming, refined environment with a nurturing culture and staff who help simply provide weight training, aerobics with an energy-efficient, sustainable design. to create a ‘safe place’ for people to let their and stretching sessions but need to offer They want light, water and flowing indoor/ emotional guard down and experience heal- core and muscle confusion training, high outdoor spaces with immediate access to ing at a deeper level. energy movement and weight-loss classes. the latest technology and social media. Serving customers who see the connec- We found the market leaders in these seg- In one sense the world is becoming more tion between many modalities requires a ments also convey authentic wellness complex and through its social media, larger treatment menu, a bigger budget, intentions to their customers through the global economy, environmental stress greener designs and more knowledgea- members of staff. and pace of change. But, if our values and ble operators. Today, health resorts need For hotels and resorts, the notion of lux- practices are aligned with the emerging sensual spas, expert practitioners and ury has been redefined because aesthetics consumer psychographics, we can elevate coaches, great food, and a plethora of move- and functionality need to also reflect these our business, capture a larger per cent of ment, fitness and exotic classes. Healthier emerging social values. Eighty-seven per market-share, enjoy better customer loy- restaurants now offer organic, gluten- cent of the respondents in our survey said alty and have more satisfied employees. O

www.spahandbook.com spa business handbook 2013 145 EDUCATION & TRAINING

Getting educated

Two global task forces are working on some key industry-wide initiatives to bridge the gap in spa management education and career development. What are they focusing on and how can others get involved?

pa businesses are facing a fun- groups consisting of industry leaders, Hutchinson says: “If we inform people of damental challenge in their operators and educational institutes to all of the wonderful benefits of working in management workforce – overcome these challenges. the spa industry and provide tools to sup- they are simply not able to port them along the way, it will be an easier “Sfind enough people with the right skills THE SPA MANAGEMENT decision for students and other hospitality to fill management-level positions.” This ADVISORY COMMITTEE professionals to take the spa management was the key message from a 2012 study by The spa industry needs talented leader- career path.” SRI International, Spa Management Work- ship. With a goal of enticing service and force & Education: Addressing the Market hospitality orientated individuals to join Internship goals: Gaps (see SB12/4 p56) which was com- the worldwide spa, the Spa Management Q Research, inform and create global-wide missioned by the Global Spa & Wellness Advisory Committee is focusing on three partnerships between large and small spa Summit (GSWS). It also found that 95 per areas – internships, mentorships and businesses (hotel/resort/destination/ cent of spa leaders face problems in hiring career paths. day/corporate) and appropriate vehi- spa managers/directors with the right com- The committee, which represents some cles (associations and/or companies) to bination of qualifications and experience, of the most well-known leaders in the facilitate internships for thousands of with 52 per cent expecting these problems worldwide spa industry, is being co-chaired students who desire and need practical to remain or worsen over the next decade. by Jeremy McCarthy (see p56), director training after gaining a degree or finish- of global spa development and operations ing courses in spa management The challenges are threefold: for Starwood Hotels & Resorts; and Lori Q Gain commitment from at least 20 large 1) Current/future spa managers do not Hutchinson, founder of spa and hospital- and small spa company leaders that they have the right skill sets and they lack clear ity recruiting firm Hutchinson Consulting. and their companies will participate in the career paths internship programme 2) Education and training Q Start a global spa man- providers are not meeting ager/director job shadowing industry needs programme to help entice 3) Spa businesses don’t pro- people into a profession in vide sufficient training and the spa management world development for managers With this in mind, GSWS Mentorship goals: board member Anna Task force leaders (left to right): Bjurstam, Hutchinson, McCarthy and McNees Q Identify a successful Bjurstam has formed two mentorship programme in

146 spa business handbook 2013 www.spahandbook.com If we inform students of the beneﬁ ts, it will be an easier decision for them to take a spa management path

another service-orientated industry and use their best practices as a benchmark. Start with a pilot programme. Create a worldwide mentor programme between spa managers, directors and executives that works easily on an informal basis. Recruit mentor volunteers Q Gain commitment from at least 20 large and small spa company leaders that they and their companies will actively participate in the mentorship programme The committee is putting Career path goals: together details for internship Q Create and provide easily accessible infor- and mentoring programmes mation on realistic career paths, experience details and leadership qualities required for © YURI ARCURS/SHUTTERSTOCK.COM each position in all types of spas and spa related businesses based on a survey com- details for the internship and mentorship Resources Spa Consulting) and Deborah pleted by thousands of participants programmes, in time for the 2013 GSWS in Smith (Smith Club & Spa Specialists). Q Summarise and communicate this infor- October, it hopes to kick start an advertis- mation to the global spa world. Use this ing campaign via social media sites in order SPA MANAGEMENT information for a PR campaign to entice to build awareness of the virtues of a spa CERTIFICATION TASK FORCE hospitality oriented professionals management career. The Spa Management Certifi cation Task Q Provide expert advice on ways to develop As well as McCarthy and Hutchinson, Force, led by Lynne McNees – the president the skill sets that the spa industry needs the following industry fi gures are working of the International Spa Association (ISPA) from its leadership on the committee to meet objectives and – has been charged with defi ning the role Q Explore ways to create career growth create results: Elena Bogacheva (SWIC), of, and skills necessary for, spa managers/ opportunities beyond the spa director level. Angela Cortright (Spa Gregorie’s), Aldina directors with the aim of creating a certi- Where does one go next? Duarte Ramos (Sofitel), Elaine Fenard fi cation programme for spa managers and After the committee has gathered the (Spa Strategy), Geeta Morar (SVA Spas & directors which can be applied worldwide. survey information and put together Salons), Kim Matheson Shedrick (Natural It’s building on an existing ISPA initiative www.spahandbook.com spa business handbook 2013 147 EDUCATION & TRAINING

Spa professionals are contributing their time and knowledge to lay the foundation of the benchmark

which had the same goal and around 50 leading, international spa professionals are contributing their time and knowledge to lay the foundation of the benchmark.

Goals: © WAVEBREAKMEDIA/SHUTTERSTOCK.COM Q To create a foundation for a certifi cation programme geared towards spa professionals who have signifi cant work experience and want to advance in their careers Q To lay the framework for a global desig- nation that has signifi cant meaning to both individuals and the spa industry “The first step has been refining and adding to a body of knowledge, originally developed by ISPA, which will serve as an overview of all things seasoned spa direc- Elena Bogacheva (SWIC), Rekha Chaud- formed, there’s still place to contribute and tors must know in order to operate at a hari (JCKRC Spa Destination), Jean-Guy we welcome new members depending on high level in the industry,” says McNees. de Gabriac (Tip Touch Acadamie), Saman- where each group is in its development. “The group is continuing to work through tha Foster (Destination Spa Management), “I’m honoured and overwhelmed by the body of knowledge to fi nalise recom- Su Gibson (University of Houston), John the amazing response we’ve received – mendations and create a comprehensive Korpi (SpaQuest International), Ginger there’s no doubt that this subject engages foundation for the certification pro- McLean (Walt Disney Company), Dr Mary the whole industry. Many said this was an gramme.” The aim is to complete the body Tabacchi (Cornell University), Deborah impossible task to take on, yet the small of knowledge in May and then create a pro- Waldvogel (Sedona Resorts) and Dr Mary steps we have already made have proven gramme framework. After that, the next Wisnom (Lutgert College of Business). otherwise… although there’s still much step will be to identify a plan of action for work to be done.” O creating the competencies upon which the CONTRIBUTIONS ARE WELCOME! certifi cation programme should be based. “The success of these initiatives relies on Q Anyone who’s interested in contributing Aside from McNees, individuals con- the contribution of our group volunteers to the Spa Management Advisory Commit- tributing to the initiative include: Peter – those passionate enough to give up their tee and the Spa Management Certifi cation Anderson (Anderson & Associates), Anna free time to help grow the industry,” says Task Force should email Anna Bjurstam on Bjurstam (Raison d’Etre and Six Senses), Bjurstam. “While the groups have been [email protected].

148 spa business handbook 2013 www.spahandbook.com spa business 201 3 H ANDBOOK

SECTION 4

Company Proﬁ les ...... p150

Spa-Kit ...... p224

Contact Book ...... p232

Product Selector ...... p264

Training Directory ...... p285

Course Selector ...... p297 The Cornerhouse 91-93 Farringdon Road, London EC1M 3LN +4420 7269 6610 [email protected] COMPANY PROFILE

AFLS+P Architects The Cornerhouse, 91-93 Farringdon Road, London, EC1M 3LN, UK Tel: +44 (0)20 7831 8877 Email: [email protected] Twitter: @AFLSP LinkedIn: http://uk.linkedin.com/in/AFLSP Christine-Alice Hartigan

Background briefi ng Recent and current spa projects AFL Architects and S&P have merged to Mandala day spa; La Stampa Hotel, Dub- form AFLS+P. The two practices have 37 lin, Ireland; Cupcake Mum, London, UK; years’ combined experience in the design Enniscrone spa, Enniscrone, Ireland and and delivery of successful projects within private spas in Guernsey and London. the wellness industry, from masterplan- Other recent projects: London 2012 ning and architecture to interior design Aquatics Centre; Peter Makaba Stadium, and project management. South Africa; Abu Dhabi Sports Village. Alongside their spa sector experience, their work spans healthcare, education, Where in the world? residential, retail and commercial. Europe, Africa, Middle East, Asia, South America, China, India, UK and Europe, Main services The Verulamium Spa, UK UAE and South America. ALFS+P has AFLS+P’s work has been recognised for its offi ces in London, Manchester, Notting- innovative approach and stylish functionality. Additional services ham, Glasgow and Dublin. Regional growth The practice promotes the importance of health Feasibilty, design development, technical, will continue both internationally and in the and wellness in everyday life, helping clients RIBA stages A-L, planning, building, DDA, UK, with a new offi ce in Birmingham. offer the best facilities to encourage awareness HSE expertise, DQI services and consultancy, and growth. They support the entire wellness listed/heritage buildings and sustainability. Who’s who industry, including health, beauty and spa. The board of directors are Keith Ashton, Peter AFLS+P’s corporate policy and vision are USPs Simpson, Martin Morton, Phil Osborne, Garry recognised for delivering value with an inno- AFLS+P provide ideas and designs which set a Rowlands and John Roberts. vative and imaginative methodology. Every task company’s brand above their competitors, and is approached with positivity, a ‘can do’ belief, have experience in niche spa markets. Plans for 2013 and with the aim of being a valuable asset and Supporting hotel developers in the delivery of creating buildings that are considered beauti- S&P interiors synergistic approaches to wellness. Develop- ful. However, AFLS+P only sees them as truly Christine-Alice Hartigan leads the spa and ing schemes to provide solutions to the ever successful when they add life to the commu- wellness team. She works with clients to increasing constraints on customers' time and nities they serve. The goal of the practice is to ensure they’re best placed to meet the chal- making wellness/spa/health and beauty more achieve this outcome within the constraints of lenging nature of the industry, with a mantra: accessible. The novelty of ‘pop up’ spas/salons budget and time, to the highest quality. ‘the environment is as important as the service’. are also an area for further development. www.spahandbook.com spa business handbook 2013 151 A

POWERFUL PLANTS. PROVEN RESULTS.

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We hand-blend our bio-botanicals into advanced formulas proven to deliver the results our 5-star spa partners demand.

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Amala 63 Stonebridge Road, Naturparadies 1 Montclair, NJ 07042, USA D-87466 Oy-Mittelberg, Germany Tel: +1 877 262 5208 Email: [email protected] Twitter: @amalabeauty Facebook: Amala Beauty www.amalabeauty.com Ute Leube, founder

Background briefi ng clinically tested for effi cacy at a third-party, Qatar, Mexico and the Dominican Republic. Founded in 2008 and part of a privately-held dermatologist-led lab in Bonn, Germany and German company committed to environmental deliver exceptional results, particularly in Plans for 2013 and social responsibility. Founder, Ute Leube, the anti-aging category. We're excited to announce the launch of our Germany's Veuve Clicquot Entrepreneur of the Authenticity: in a market fl ooded with green- high-performance Brighten skin care collec- Year 2013, is a key and infl uential stakeholder. washing and vague claims, Amala's NATRUE tion, which is clinically proven to address dark certifi cation stands out. Each product is chem- spots, discolouration and hyperpigmentation Main products and services ical-free and GMO-free. on facial skin without harsh chemicals or syn- Amala's plant-powered, clinically proven Environmental sustainability: we source thetic ingredients. The end result? Beautiful, skin care products all have certifi cation from our plant actives from 14 organic, fair trade radiant clarity and more even tone. NATRUE – the global authority for natural farms around the world, with whom our Our focus regions for expansion in 2013 are and organic cosmetics. This attests to their founder has worked for over two decades. Europe, Asia and Latin America where we're all-natural, organic content. Social responsibility: we're committed to partnering with fi ve-star luxury spa leaders. We also work very closely with each spa fair trade business practices, particularly with We also launched Steigenberger’s The Spa client to provide a highly effective, exclusive our organic farm partners. We pay a higher at Frankfurter Hof in Frankfurt, Germany in retail business model, custom treatment profi xed price for superior plant actives from January, in partnership with GOCO, and are tocols, bespoke marketing and merchandising these small local suppliers. launching in-room bath amenities with The support, and a public relations partnership. Dolder Grand in Zurich, Switzerland. We take a holistic, comprehensive approach How many spas do you supply? to formulating our results-oriented skincare Fifty high-calibre spas worldwide. Who’s who? products by considering the full spectrum of Ute Leube, founder, Mark Wuttke, president; needs of each individual – inside and out. We Top clients Joi Ruud, global marketing director. take the same approach with regard to our Rancho La Puerta; Six Senses Spas (nine); Mich- overall spa business – we consider the full lifen Ifrane; The Spa at Four Seasons (four); What the clients say needs of each client, from retail products The Spa at Mandarin Oriental, New York; The “The products are processed to the high- and promotions to fi ve-star treatment expe- Spa at Pebble Beach; Abhasa Spa at The Royal est standards in a green building complex. riences and high-profi le launch events. Hawaiian Resort; The Dolder Grand. Amala shines with integrity and authenticity in every aspect, from soil to skin. The USPs Where in the world? products are beautiful, pure, uplifting and Amala is built around four key pillars: Fifteen countries, including USA, Germany, nourishing. It brings me great joy to share Proven effectiveness: products are Austria, Switzerland, Hong Kong, Morocco, Amala with our guests every day.”

www.spahandbook.com spa business handbook 2013 153 nnn%YXiiXe[niXp%Zfd

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Barr + Wray Ltd 1 Buccleuch Avenue, Hillington Park, Glasgow, G52 4NR, UK Tel: +44 (0)141 882 9991 Fax: +44 (0)141 882 3690

Email: [email protected] Alister MacDonald, www.barrandwray.com group managing director

Background brieﬁ ng Barr + Wray has demonstrated the value of never standing still. Since 1959 it has grown from a traditional water engineering business to become the UK’s leading provider of aqua- leisure facilities. It's management owned.

Main products and services Wet spa area design, installation, commis- sioning and after-sales service – conceptual engineering consultancy to detailed design.

Additional products POOLS: vitality/hydrotherapy; lap/exercise pools; cold plunge pools; Onsen pools and mineral pools. THERMAL CABINS: saunas; steamrooms; hamams; snow cabins; rasuls; ESPA at Resorts World TM Sentosa experience showers; ice machines; and heated loungers/benches. FFE: massage tables. IHG; Fairmont/Raffl es; Anantara; Rocco-Forté; Qatar; W Hotel, Singapore; Pangu, China; Crow Sofi tel; Le Meridien; and Armani. Wood Spa, UK; and Gainsbrough Spa, UK. USPs Integrated supplier of spa wet area solutions, Where in the world? 2013 trade shows offering fl exible and cost-effective services Headquartered in the UK with subsidiary Global Spa & Wellness Summit, India; Hotel unrestricted by geography, range or size. offi ces in Dubai and Hong Kong. Expansion Summit, Turkey; Spatec, Tenerife.

How many spas do you supply? Plans for 2013 Who’s who? Over 200 spa projects in over 29 countries. Further expansion in the MEA region, China Alister MacDonald, group MD; Peter Rietveld, and Europe. Spas due for completion: Four MD of B+W Dubai; Derek Barton, MD of B+W Top clients Seasons Baku; Sheraton Al Salam; Burj Khal- Hong Kong; Lorne Kennedy, European sales Four Seasons; Mandarin Oriental; Shangri-la; ifa; Le Meridien; Soﬁ tel; Fairmont Ritz Carlton, director; Corrine Sunter, sales director Dubai; Jumeirah Group; One & Only; Ritz Carlton; UAE; Jumeirah, Kuwait; Qatar Foundation, Cheryl Hanna, spa sales manager. www.spahandbook.com spa business handbook 2013 155 8QLTXHH[SHUWLVHLQKLJKHQGSHUVRQDOL]HGEHDXW\FDUH )RU\HDUVWKH%LRORJLTXH5HFKHUFKH0HWKRGRORJ\KDVKDGDUHSXWDWLRQIRU DVWRXQGLQJHIIHFWLYHQHVVEDVHGRQDFOLQLFDODSSURDFKWREHDXW\FDUHXVLQJSXUH FRQFHQWUDWHGLQJUHGLHQWVDVZHOODVLQQRYDWLYHDQGKDXWHFRXWXUHSURWRFROV

%LRORJLTXH5HFKHUFKHDYHQXHGHV&KDPSV(O\VpHV3DULV ZZZELRORJLTXHUHFKHUFKHFRPLQIR#ELRORJLTXHUHFKHUFKHFRP COMPANY PROFILE

Biologique Recherche 32 Avenue des Champs-Elysées. Paris, 75008, France Tel: +33 (0)1 80 04 83 40 Fax: +33 (0)1 41 18 96 85 Email: [email protected] Left to right, Pierre-Louis Delapalme, Rupert www.biologique-recherche.com Schmid and Dr Philippe Allouche

Background briefi ng Biologique Recherche’s products contain Who’s who Biologique Recherche was founded in 1978 high concentration of botanical, marine and Rupert Schmid, chairman; Pierre-Louis and is 65 per cent owned by Rupert Schmid biological extract – over 20 per cent in most Delapalme, CEO; Josette and Philippe and Pierre-Louis Delapalme and 32 per cent products. The company chooses the highest Allouche, head of creation, innovation and by Josette and Philippe Allouche. quality of active ingredients available and research. cold made formulations to preserve their Main products and services structure. Finally, to preserve their integrity Testimonials Training is the company’s focus and method and decrease the chance of allergic reactions, “Our partnership with Biologique Recherche of passing on know-how and the Biologique artifi cial fragrances are not used. enables us to offer guests truly customised Recherche approach, which focuses on excel- facial and body treatments that are luxurious, lence and achieving results. Top clients yet still highly clinical and results-oriented. It took 35 years to build the company’s rig- Ambassade de la Beauté Champs Elysées, The affi nity between our talented estheti- ourous, complex methodology and it can only Paris, France; Faena Hotel, Buenos Aires, cians and Biologique Recherche’s outstanding be passed on through intensive training. Argentina; Finca Cortesin, Malaga, Spain; techniques and products showcases a truly Biologique Recherche also provides spas with Four Seasons, Baku, Beijing, Budapest, Guang- unique spa experience that has proven communication and marketing tools and sup- zhou and Hong Kong; Peninsula, New York, extremely popular with our spa guests.” port that help them to develop their businesses. Beijing and Shanghaï; Ritz Carlton, Chengdu, Jonathan Crook, General Manager, China; Spa Kennzur, Sao Paulo, Brazil; Tha- The Peninsula New York USPs lassa Sea &Spa, Quiberon, France; The Alpina Biologique Recherche’s best asset is its meth- Gstaad, Switzerland. “At the Ambassade de la Beauté on the odology, which combines powerful products Champs-Elysées, we have a very demanding and effective treatment procedures with Where in the world? and international clientele who comes to respect for skin structure and physiology. Biologique Recherche has a global network of our place expecting the best and long-last- The company’s hyper-customised solutions selected distributors and is available in 3,000 ing results with non-invasive treatments. target clients’ individual needs and this makes locations in over 50 countries worldwide, from Biologique Recherche has been the key Biologique Recherche the brand of choice for medispas to high-end urban hotels and spas. success factor to the reputation and to the the most discerning clientele. loyalty-driven customer base of our place.” The manufacturing process is reponsible 2013 trade shows Delphine Camaly , in part for the effectiveness of the formula- Mondial Spa Paris; Cosmoprof Hong Kong; Directrice Ambassade de la Beauté, tions, as there is no mass production and every Beauty World, Middle East and Tokyo; Inter- Paris & Air France La Première Lounge batch receives great attention. charm, Moscow and Ukraine. www.spahandbook.com spa business handbook 2013 157 W HOTELS | RED DOOR SPAS | BLISS | HYATT | ST. REGIS | WESTIN | SELFRIDGES

Powering World Class Customer Experiences for World Leading Spas and Resorts Request a customized demo for your business at www.book4time.com/demo COMPANY PROFILE

Book4Time 9040 Leslie Street, Suite 226, Richmond Hill, Ontario, L4B 3M4, Canada Tel: + 1 905 707 0070 Fax: + 1 905 707 0881

Email: [email protected] Roger Sholanki, www.book4time.com founder and CEO

Background briefi ng and leading hotel management systems. With because Book4Time’s technology is designed In 2004 Book4Time was the fi rst company Book4Time, businesses can easily customise to run on low-bandwidth it can reach spas in to bring Software-as-a-Service (SaaS) spa every detail of their guest experience from remote regions of the world from Bali to Tan- management to the professional spa market. scheduling and check-in to post-service fol- zania and beyond. Since that time the company has continued low-up and marketing. to make signifi cant advancement towards Top clients leveraging the full potential of the world’s USPs Many of the world’s most exclusive and best largest cloud – Amazon EC2. By working closely with world class spa run spas, along with millions of their guests As a result, Book4Time has become a lead- brands and leaders in the community, Book- worldwide, count on Book4Time. Major ing provider of cloud-based spa management 4Time continues to create leading edge accounts include W Hotels, Red Door Spas, solutions to the world’s most exclusive spa solutions to traditional industry challenges, Bliss, Four Seasons, Hyatt, St Regis, Westin brands in over 30 countries. including yield management, social market- and Selfridges. At Book4Time, every installation starts ing and centralised reporting. with a bespoke experience tailored around Book4Time’s innovative edge delivers a full 2013 trade shows your most pressing business challenges. range of solutions which enable businesses ESI Toronto; ISPA; to holistically manage, grow and extend the Starwood IT Conference. Main products value of their business. This can directly Book4Time’s cloud-based spa management result in an overall increase in booking rate, Who’s who? solution enables spas to solve a wide range of repeat sales and a healthier bottom line for Roger Sholanki, founder and CEO; John challenges from online booking to acquiring spas and the industry as a whole. McDonald, VP of sales & marketing. new customers through social media. With a robust full-service software suite Where in the world? What the clients say which includes everything from real-time Book4Time is the solution of choice to man- “The team truly understands our needs, and online booking and guest management to age spas and salons in over 30 countries. that's because they took the time to listen.” mobile front desk, marketing, social media Currently powering many of the world’s Paul Kaczmarek, CIO, Red Door Spa and comprehensive reporting tools – Book- largest and most exclusive hotel and day 4Time is the platform of choice for spa spas, Book4Time is rapidly entering new and “Book4Time is easy to learn and very intu- industry professionals and high-end luxury emerging markets. itive to use. My staff and I found we could brands looking to scale their business. The company has a major presence in the 'learn as we go' while still being able to run a Book4Time’s open API is designed to inte- UK, USA, Canada, UAE, India, China, Mexico seamless business.” grate seamlessly with third-party systems and the Caribbean. But it doesn’t stop there, Joey Detenber, spa director, W Hotel, Atlanta www.spahandbook.com spa business handbook 2013 159 ARTISTIC FORM, FUNCTION, AND BEAUTY

From concept to installation, Bradford’s stainless www.bradfordproducts.com steel design and manufacturing expertise provides your total Spa Experience solution.

HOT TUBS

HEATED LOUNGERS

+1 910 791 2202 [email protected] The greener alternative COMPANY PROFILE

Bradford Products 710 Sunnyvale Drive, Wilmington, NC 28413, USA Tel: +1 910 791 2201 Fax: +1 910 791 0566 Twitter: @bradfordpools LinkedIn: Bradford Products LLC Facebook: www.facebook.com/mybradford Blog: www.bradfordproductsblog.com Dale Brodeur Senior, owner

Main products and services a property’s theme and our experienced team Plans for 2013 Founded by Dale Brodeur Sr. over 30 years installs on-site. Bradford offers continuing edu- We'll launch The Private Heaven that fea- ago, Bradford Products is a global fabricator cation about the attributes of stainless steel tures dry heat, steam, synchronised lighting of stainless steel aquatic vessels. Bradford has through an AIA accredited course, Stainless and aroma, with an experience shower, all in a fully integrated team of designers, engineers, Steel Pools and Spas for Elevated Installations. one unit. Snow rooms, arctic caves, and aroma- project managers and customer service staff, therapy cabins will also be developed in 2013. operating from an ISO-9001 manufacturing USPs Being an international manufacturer, Brad- facility in Wilmington, North Carolina, USA. Aquatic products constructed in stainless steel ford will go where the business is. The Far East Bradford Products is the premier provider are long-lasting, low maintenance and backed and India are the next logical choices. of specialty pools, hot tubs, thermal rooms by our 25-year warranty. Welded stainless steel Spa projects in 2013 include: The Joule, Dal- and water features for resorts and hotel des- is your fi rst choice for pools and spas in rooftop las, TX; The Four Seasons, Orlando, FL; The tination spas around the world. We design, and elevated installations and beachfront envi- Heavenly Spa at the Westin Diplomat-Holly- manufacture and install steamrooms, saunas, ronments. All products are made of 65-80 per wood, FL; The Regency Palace, Amman, Jordan; hammams, experience showers that feature cent recycled stainless steel and are also recy- The Mansions at Aqualina, Miami, FL; Chuan LED starscape lighting and mood settings, clable, making them a greener choice. Spa at the Langham Hotel, Pasadena, CA. heated loungers and water design features. From concept design to installation and Top clients Who’s who? support, Bradford delivers an innovative and Mandarin Oriental; Four Seasons; The Wynn Dale Brodeur, Senior, owner; Michael Bro- guaranteed product for commercial and resi- Encore; Park Hyatt; Starwood Resorts; M deur, vice president; Peter Miller, sales and dential applications. Each of our products has Resort; The Palazzo; The Bellagio; Aria; The marketing manager; Paul Greenman, busi- a variety of fi nish choices of tile, vibrant stain- Floridian; Aulani Resort; Trump Luxuria; Crys- ness development director. less steel or a distinct combination of both. tal Cruises; The Setai; US Coast Guard; Acqua Edifi cio; Omni Hotel; Turning Stone Resort; What the clients say Additional services The Landings St Lucia; The Palms Casino. “It is a pleasure working with Bradford Prod- Bradford Products has a strategic under- ucts. Their innovative, profoundly creative standing of the aquatic engineering of water Where in the world? designs deliver the ‘wow’ experience our cli- experience products and collaborates with Worldwide. ents are looking for. We know we can count on designers, architects, consultants and contrac- them to provide quality service and products tors to create wet treatment environments. 2013 trade shows in a timely and professional manner.” Bradford’s engineering delivers imaginative, ISPA; HD EXPO; Megayacht Design Sympo- Kimberley Shedrick-Matheson, president, handcrafted products tailored specifi cally for sium; ASLA; International Pool-Spa-Patio Expo. Natural Resources Spa Consulting, Inc www.spahandbook.com spa business handbook 2013 161 Creator of the Vinothérapie Spa, with 15 years of Spa Expertise

1/3 Innovation 3 MAJOR EXCLUSIVE PATENTS Polyphenols to fight against free radicals Viniferine with exceptional anti-dark spot results Resveratrol, the anti-ageing molecule of the future

1/3 Glamour Luxury treatments based on the unique benefits of the vine and grapes Crushed Cabernet massage, Pulpe Vitaminée anti-ox facial, formulated with divine textures

1/3 Grapes NATURAL FORMULAS No parabens, phenoxyethanol, phtalates, mineral oils, sodium laureth sulfate

100% Caudalie

BEAUTY GROWS HERE

Make the difference to your Spa with exclusive Caudalie facial and body treatments. Contact us on +44 207 498 8944 or email [email protected] COMPANY PROFILE

Caudalie Unit 10, Mandeville Courtyard, 142 Battersea Park Road, London SW11 4NB UK Tel: +44 (0)20 7498 8944 Email: [email protected] Twitter: @CaudalieUK Facebook: www.facebook.com/Caudalie?fref= www.caudalie.com Mathilde Thomas, Founder

Background briefi ng USPs Toronto, Canada; The Yeat- Caudalie was founded in 1995 and is owned In 1999, Caudalie created man, Porto, Portugal; Hotel by Bertrand and Mathilde Thomas. the world’s fi rst Vinothéra- L’And Vineyards, Portugal; pie® Spa in the heart of the Marques de Riscal, Spain; Cap- Main products and services Chateau Smith Haut Lafi tte tain’s Club, Christchurch, UK; Caudalie supplies beauty products that are vineyard in Bordeaux. SpaNK, London, UK. not only effective but also natural and luxuri- In this magical location, ous. The company harnesses the unparalleled untouched by city life, lux- Where in the world? anti-oxidant power of grapevine polyphenols, urious treatments provide Caudalie is distributed in 30 offering the grape’s ultimate gift. all the restorative benefi ts countries, including France, Caudalie creates powerful, luxurious skin that grapes and grapevines Germany, Italy, USA, Spain, solutions for all ages and skin types. Best sell- have to offer. Portugal, Switzerland, Rus- ers include Beauty Elixir – the make-up artists’ Now Caudalie brings sia, Poland, Greece, Belgium, must-have – which boosts skin throughout a touch of serenity to the Canada, Brazil, Turkey, Hong- the day, and Divine Oil – a multi-use miracle hustle and bustle of cities Kong, Korea and Malaysia. oil. Divine Oil will keep your hair and body around the world. Allow- feeling exquisite. ing people to be pampered Plans for 2013 We’ve always favored natural ingredients, by the expert hands of Cau- Caudalie has just launched and since we were established, have never dalíe Vinotherapists who Recently launched: Divine Oil Divine Body Massage, a per- used paraffi n, mineral oils or synthetic color- are delivering exceptional (left) and Divine Legs (right) fect pre-holiday pamper ing in our formulae. Caudalie beauty treatments, session. This luxuriously Neither do we use parabens, phthalates, lauded across the world for their anti-oxidant relaxing treatment will prime your clients’ sodium laureth sulfate and phenoxyethanol in properties. skin and have them looking picture perfect. any of our products. Everyday, Caudalie seeks This treatment is a signature Caudalie high-performance “green” active ingredients How many spas do you supply? massage and is coupled with Caudalie’s award- to incorporate into its products. We supply 10 Caudalie Vinothérapie® spas winning Divine Oil and brand new Divine Legs. Caudalie has been part of “1% for the Planet” worldwide and 50 spas in the UK. movement since 2012 and donates 1 per cent Who’s who of its worldwide sales to charities that work to Top clients Jean-Christophe Samyn, director UK and Ire- protect the environment. As a result, all paper Les Sources de Caudalie, Bordeaux, France; land; Mathilde Thomas, founder, Bertrand and plastic used in packaging are recycled. Plaza Hotel, New-York, USA; The Shangri La, Thomas, founder. www.spahandbook.com spa business handbook 2013 163 [email protected] www.csscorporate.com COMPANY PROFILE

Concept Software Systems 145 Avenida Engº Duarte Pacheco, Almancil, Algarve, Portugal Tel: +351 289 351 200 Fax: +351 289 351 209 Email: [email protected] Twitter: @conceptcss LinkedIn: concept-software-systems www.csscorporate.com Malcolm Rennie

Main services QConcept Membership and CRM System: a Top clients Concept provides bespoke, scalable spa man- standalone or integrated Membership Bill- Key global accounts include Shangri-La agement software for high-end hotels, resorts ing and Management System which manages Hotels and Resorts; Langham Hotels, Lon- and leisure venues. The Concept Spa & Lei- pre-membership sales and client marketing. don; Peninsula Hotels; Banyan Tree Hotels sure System manages all operational aspects QConcept Business Intelligence System: and Resorts; Marriott; Starwood Hotels and including reservations, Point-of-Sale, inven- (Concept BI) a dynamic reporting tool which Resorts; Canyon Ranch; De Vere Group; and tory management for retail and professional can be utilised by new and existing clients. Corinthia Hotels and Resorts. inventory, customer profi les, membership QConcept Web Services: providing online and administration, online reservations, CRM, mobile spa and leisure or golf tee-times res- Where in the world? Business Intelligence and PMS Integration. ervations via a range of customisable APIs. Global distribution in 60 countries. The The key to the software is its flexibility. QConcept Interface Center: as a partner of software is available in 15 languages, comple- Whether a spa has three treatment rooms, or Micros-Fidelio, Concept continuously develops mented by local language support. in excess of 100, it has the features and cus- solutions and enhances interfaces to provide tomisation to match. The system controls the industry’s premier resort solution. 2013 trade shows an unlimited number of services that are QConcept Services: 24/7 multi-lingual global Regional user conferences throughout 2013. linked to associated resources such as loca- support, installation, training and project man- tions, equipment or therapists. Appointments agement, retraining courses, Oracle database Plans for 2013 are booked quickly via a series of fl exible grid administration, software auditing and consul- An increase in our global presence to over 70 control screens or through a search, where the tancy, development and customisation. countries and growth in our regional partner system automatically fi nds available times. network. Existing clients will open properties, Reservations can be made for a range of USPs with most growth in Africa and Asia. activities: treatments, tennis court rental, and By paying close attention to client reac- We're working towards the paperless spa pre-scheduled activities such as classes. tions and the way each company interacts and we'll also launch V3 – under wraps at the with the software we install, we're able to moment, but Concept BI V2 – available from Additional services constantly develop our systems to meet indus- the App Store – is a taste of what's to come. QConcept Golf Management: an integrated try demands. The benefi t of this approach is solution for golf courses and resorts. In use passed directly to our clients in the form of Who’s who? at fi ve former Ryder Cup venues. bespoke features and system updates. David Spiers, founder & director; Malcolm QConcept POS and Inventory Control – the Rennie, MD; Luis Branca, director of develop- most comprehensive leisure retail solution – How many spas do you supply? ment & technology; Simon Le Touze, regional designed for spa retailing and golf pro-shops. Over 2,000 installations globally. general manager Asia Pacifi c. www.spahandbook.com spa business handbook 2013 165 MeiréundMeiré

dornbracht.com/horizontal-shower [email protected] Product Design Sieger Design COMPANY PROFILE

Aloys F Dornbracht GmbH & Co KG Koebbingser Mühle 6, Iserlohn, 58640, Germany Tel: +49 2371 433 470 Email: [email protected] Twitter: [email protected] Facebook: http://www.facebook.com/dornbracht www.dornbracht.com Andreas Dornbracht, MD

Background briefi ng Individual needs require individual treat- Spa is one of the fastest growing industries Founded in 1950, Dornbracht is led by broth- ment. If clients fi nd the standard spout on a and this is refl ected in our portfolio. There has ers Andreas and Matthias Dornbracht. fi tting doesn't fi t perfectly with their architec- also been an increase in day spa projects – not ture, Dornbracht’s x-tra Service can produce necessarily attached to hospitality ventures. Main products and services size extensions and reductions and non- Dornbracht is a family-owned manufacturer standard fi nishes and colours for almost every 2013 trade shows of high-end faucets, fixtures and shower product in the Dornbracht range. Boot, Düsseldorf, Germany; Living Kitchen, systems. As a partner in both the design com- Cologne, Germany; Stockholm Furniture Fair munity and the international spa industry, we USPs Stockholm, Sweden; ISH Frankfurt, Frankfurt, build on the ideas and needs of profession- Our high standard of production, along with Germany; Hannover Messe 2013, Hannover, als involved in designing spas. The result is a Dornbracht’s dedicated division specialising Germany; India Design, New Delhi, India; premium product in terms of both function in spa operations and design. Our goal is to Monaco Boat Show, Monaco. and fi nish. Dornbracht provides installation assist with new ideas, while enhancing exist- support and guidance. All our products come ing applications like the Horizontal Shower Who’s who? with a worldwide aftersales service to guar- – our interpretation of a Vichy treatment. Andreas Dornbracht, MD Marketing and antee trouble-free operation. Dornbracht manufactures 100 per cent of Sales; Matthias Dornbracht, MD produc- its products in Germany, meaning consistently tion, IT and logistics; Ralph Dihlmann, MD Additional products and services high-quality and manufacturing standards. fi nances, controlling, purchasing and person- Dornbracht regularly wins international nel; Matthias Voit, sales management elite design awards for its designs, and since 1996 Where in the world? interiors; Bastian Hartwigsen, key account has been acclaimed for its sustained commit- Dornbracht products are distributed world- management spa; Nina Heierhoff, sales sup- ment to the arts. Dornbracht also has its own wide: 58.1 per cent of turnover in 2012 was port spa and elite interiors. publication – Dornbracht: the Spirit of Water generated internationally. The company has – which documents the company’s cultural rel- 15 branches and many commercial agencies. What the clients say evance and highlights its products. “Dornbracht is a brand that stands for the Essentially a ‘mag-alogue’, it illustrates Plans for 2013 same values as our hotel, the Traube Ton- the successful link between inspiration, We're working on a new development in the bach. The quality and design of the products innovation and dialogue that characterises context of our Transforming Water philoso- speak for themselves. Quality is fundamental Dornbracht’s unique approach and way of phy, which will launch in 2013. to the company’s success.” working. Even if it looks impossible, Dorn- Our latest new offi ce opened in Singapore in Sebastian Finkbeiner, managing director, bracht will work to make it happen. July 2012 – our fourth in the APAC region. Hotel Traube Tonbach

www.spahandbook.com spa business handbook 2013 167 Inspired luxury

Drom UK creates bespoke saunas, steam rooms and spas - from concept to reality - combining shape and form, colour and texture, lighting and scent.

+44 (0)1932 355655 www.dromuk.com COMPANY PROFILE

Dröm UK Ltd Dröm House, Abbot Close, Byﬂ eet, KT14 7JN, UK Tel: +44 (0)1932 355 655 Email: [email protected] www.dromuk.com Kicki Carlsson-Boyd

Background briefi ng to a minimum. Bringing the project to a sat- Plans for 2013 Dröm UK was launched in 2002 by manag- isfactory completion on time and to budget. This year we plan to continue our innovative ing director Kicki Carlsson-Boyd and director QBuild: all Dröm UK installations are built bespoke product development and to further Barry Smith. The company designs, supplies to the highest quality and specifi cation by our advance our technological expertise. and installs saunas, steam rooms and spas. fully trained in-house team of professional Our unique, luxurious bespoke room con- specialist fi tters. cepts can be seen in our redesigned showroom. Main services We've also been asked to quote on a selection QConsultancy: we maintain the highest Additional services of various projects on the African continent level of customer satisfaction by providing QMaintenance: inspiration and installation for installation in 2013. expert consultation and coordination at all is followed by reassurance and peace of mind. levels from domestic customers to archi- All Dröm UK projects and products are Who’s who? tects and builders. We can offer advice on covered by a comprehensive guarantee and Kicki Carlsson-Boyd, managing director; Barry all technical aspects and design elements extended service plans are also available. We Smith, director; Erin Lee and Darren Hopkins, for your projects. will provide ongoing specialist support to keep project managers. QDesign: our design team take pride in meet- your dream alive for many years to come. ing clients personally, to fully understand What the clients say their dreams and requirements, before con- USPs “We were very impressed with the steamrooms ceiving and constructing a bespoke sanctuary We believe that our attention to detail and and feature showers installed at Coworth Park, to suit each individual hotel, spa, health club our creative approach to innovative bespoke Ascot by Dröm UK. They have done an excellent or home. We take your vision and manifest a designs set us apart, together with our job, working within our time and budget con- reality beyond your imaginations. friendly 'can-do' attitude and approach to straints and were a pleasure to work with.” For a hotel or spa we can create a truly spe- all project briefs. Alex Scott, Galliford Try cial space that will raise the brand experience of your guests way beyond the ordinary. Top clients “The steamroom was completed on time and QProject Management: once the concept Coworth Park Spa; Foxhills Spa and Resort; within budget. Dröm UK’s installers were very and specifi cation is approved, the planning and The Lansdowne Club. professional. Their eye for detail was excellent. can be a multi-disciplined project requir- Dröm UK was very good, very helpful and very ing a high level of co-ordination of different Where in the world? approachable and I would strongly recommend works. A construction schedule is agreed and We currently design, supply and install projects them for any installation.” adhered to and disturbance to the everyday throughout the United Kingdom, Europe and Stephen Kirby Maintenance Manager, life of any residents is guaranteed to be kept the Middle East. The Lansdowne Club www.spahandbook.com spa business handbook 2013 169 AWARD-WINNING, NATURAL PRODUCTS, TREATMENTS AND TRAINING

ESPA’s results driven, natural product range is licensed in 55 countries and available in high quality spas and salons. All ESPA products are free from parabens, silicones and skin-irritating ingredients such as SLS and SLES, we’re equally proud to be a British company who manufacture our products in the UK.

SPA SOLUTIONS THAT SPEAK FOR THEMSELVES

Every client is unique. Every spa we create is bespoke. We help you deliver commercially successful spas with exceptionally trained spa staff. Established for 20 years, our team of professionals ensure your spa concept is ESPA Life at Corinthia, London translated seamlessly throughout the process.

OUTSTANDING CLIENT AMENITIES

To increase guest’s luxury spa experience in-room, ESPA Amenities offer high quality, natural and bespoke formulas. The fresh, rich fragrance is 100% natural and includes Lime, Bergamot, Jasmine and Cedarwood essential oils.

+44 (0)1252 742870 COMPANY PROFILE

ESPA ESPA House, Crosby Way, Farnham, Surrey, GU9 7XX, UK Tel: +44 (0)1252 742 800 Fax: +44 (0)1252 742 810 www.espaonline.com Susan Harmsworth, CEO

Background briefi ng Additional services and products Our treatments offer unparalleled bene- Founded in 1993 by Susan Harmsworth. ESPA offers a range of solution-led face, body fi ts and our results-driven products are free and massage treatments, each designed and from synthetic colour, fragrance, parabens, Main services and products tailored to ensure that clients experience the phthalates, DEA, TEA, SLS, SLES, silicone and ESPA has pioneered in the spa and wellness best physical and emotional therapeutic ben- petrolatum. All ESPA products are produced industry we know today with the creation, efi ts depending on their requirements. in the UK at our state-of-the-art manufactur- design, build and operation of spas around We recognise highly trained staff are vital to ing site which is licensed and accredited by the globe. Every ESPA spa displays original- the running of a successful operation and criti- the Soil Association, Ecocert and the Organic ity, innovation and is a seamless extension of cal to your retail business. Our aim is to recruit Food Federation and accredited by the Fair- the adjoining property and brand. These fac- and educate to a level that provides inspira- trade Foundation. This allows ESPA complete tors, together with each client’s specifi c brief, tion and motivation to deliver award-winning control of the production process from start mean no two ESPA spas are ever the same. standards. Finding, training and retraining the to fi nish, ensuring our products are excep- What does remain consistent is the high- team is paramount to a spa’s success and we tional in every way. est level of excellence and attention to detail invest focus and energy into fi nding the right for which the ESPA brand is renowned. Our people, both attitude and skill set-wise, to How many spas do you supply? approach not only leads to the ultimate guest build spa teams. All ESPA courses are taught Over 400 accounts in 55 countries. experience, but also generates spa solutions by internationally recognised trainers who are that drive commercial return. vastly experienced therapists themselves. Top clients ESPA has successfully partnered with Peninsula Hotels; One&Only Resorts; The hoteliers, investors and owners within 55 USPs Ritz-Carlton; Corinthia Hotels; The Leela Pal- countries to create some of the world’s fi n- Our global spa team includes over 150 in- aces, Bulgari Hotels & Resorts; Gleneagles. est spas. With offi ces across the world we can house professionals with vast experience in respond to every clients' needs and provide a the luxury spa industry and a collective exper- Plans for 2013 genuine understanding of the varying inter- tise that is unrivalled, encompassing all areas We plan to build on our spa development, with national requirements and considerations. from fi nancial analysis and design concepts openings in India, China, the Middle East and ESPA offers a comprehensive range of to spa management. Many have over 10 years’ the US. We're launching multiple products exceptionally efficacious, and award-win- industry experience, allowing ESPA to offer across a variety of categories and will also be ning, natural skin and body care products. clients the collective skills and wisdom that focusing on ESPA In-Room Amenities – high- ESPA products and treatments are an inte- will give their spa that essential edge – both quality, natural and bespoke formulas with gral part of the total guest experience within in the early stages and throughout our hands- 100 per cent natural essential oil fragrances the spa and at home. on operational management phase. – to increase guest’s luxury spa experience. www.spahandbook.com spa business handbook 2013 171 SPA MANAGEMENT SOFTWARE MAXIMISING YOUR OPPORTUNITIES

The Ez-Runner products are designed, developed and supported in-house. Our hosted online solution enables your business to be running 24/7, 365 days a year.

Our success has been proven by over 600 clients world wide and is used by some of the biggest brands in the world.

More and more customers are benefi ting from Ez-runner. With its online services such as bookings, vouchers, on-line sign up, and paperless direct debits through to therapist optimisation, treatment room optimisation, memberships, vouchers (in SPA), in-spa point of sale, commissions, prospecting and “You can sleep but your access control! business doesn’t have to...”

Using Ez-runner’s online functionality will save your business money, generate new revenue streams and improve customer service. It really is an amazing return on investment.

t: 0844 847 5827 e: [email protected] w: www.ez-runner.com COMPANY PROFILE

Ez-Runner Systems Ltd Unit 8/9 Snowhill Business Centre, Copthorne, RH10 3EZ, UK Tel: +44 (0)844 847 5827 Fax: +44 (0)844 847 5828 Email: [email protected] Twitter: @EzRunnerSystems LinkedIn: Ez-Runner Facebook: https://www.facebook.com/SocialEZ www.ez-runner.com

Background briefi ng USPs Where in the world? The company was founded in 1995. Stefan Ez-Runner offers full online integration into Mainly Europe and the Middle East, but Drummond is the majority shareholder. spas' existing websites. This includes all fea- we have sites worldwide from the Falkland tures – bookings, packages, voucher purchas Islands to Ethiopia. Main services and redemption and pre-payments. Ez-Runner spa software is a fully confi gurable Each product or service can have YouTube 2013 trade shows modular solution for selling treatments, pack- video or images managed from the application, Spatec and Sibec. ages and vouchers and has a reporting suite without the need to rely on expensive web – both online and in-spa – for analysing yield, teams. These online services can be linked to Plans for 2013 membership and food and beverage sales. our automated marketing module (Campaign This year we plan to expand into other ter- Other features include the ability for spas Manager) allowing Ez-Runner to send cam- ritories with new and existing clients. We'll to optimise therapist- and treatment-room paigns based on triggers such as the number also work with existing spa and wellness cli- usage, calculate commissions, manage stock of treatments bought or vouchers purchased ents to expand their use of online and mobile and limit treatments per day by therapist. online, without any user intervention. functionality for packages, payments and Further benefi ts include SMS alerts, yield The company's voucher management voucher management. management tools, product recommendations solutions are provided without charging com- and staff rota management, as well as the ability missions to the spa operator. Who’s who? to upsell products and services online or in-spa. Ez-Runner also has the facility to pro- Stefan Drummond, managing director; Shez Ez-Runner’s voucher management solution is vide online diary views for therapists and Namooya, business development manager. commission-free, with online and in-spa pur- has recently developed mobile websites for chasing, tracking and redemption, providing smartphones and tablet devices such as iPad, What the clients say spas with the tools to control vouchers from allowing spas to expand their online reach “Hand Picked Hotels (HPH) has been using the purchase to redemption under one roof, pro- even further without restrictions. Ez-Runner management software system for viding limitless, cost-effective marketing. the past four years. How many spas do you supply? The partnership has had a significant Additional services More than 120 spas. impact on the businesses by helping Hand Fulfilment services for voucher manage- Picked Hotels create a highly effective spa ment, gift card supplies, and membership Top clients and health club revenue stream for the group.” cards. In-house programming team for cus- Shire Hotels; Handpicked Hotels; Akkeron Helen Wynne, tom development and web integration. We Hotels; Amida SPA; Hilton Hotels; sk:n; and Health Club & Spa Project Manager, also supply, kiosks, hardware and peripherals. Dermalogica. Hand Picked Hotels

www.spahandbook.com spa business handbook 2013 173 High-end spa tables, beds, loungers, equipment and furniture. Made in Germany.

References: Le Meridien, Btuttgart Germany } Hotel Hyatt Regency, Düsseldorf & Mainz Germany } Ritz Carlton, Folfsburg Germany } Burj al Arab, Dubai, UAE } Crans Ambassador, Crans Montana, Bfitzerland } The Dolder Grand, Iurich, Bfitzerland } Hotel Union, Geiranger, =orfay } The Westin, Costa =aearino, Greece } Grand Hotel Kempinski, Btrba-BtrbskÍ ?leso, Bloeakai } Crofne ?laza, Amman, Jordan } Crofne ?laza, Kufait City, Kufait } Hiltonia Health Club & Spa at Hilton, Abu Dhabi, UAE } Jumeirah Zabeel Saray, Palm Island, Dubai, UAE } DoubleTree by Hilton, Istanbul-Moda, Turkey } JW Marriott Hotel, Ankara, Turkey } The Ritz Carlton, Istanbul, Turkey } Hotel Chateau Spa & Organic Resort, Malaysia } The Ritz-Carlton Seoul, South Korea } Sofitel Marrakech, Morokko } And many more...

Gharieni Group } Gutenbergstr. # } #&##" Moers, Germany } #( !' # - '' " -$ } egport/gharieni.de } fff.gharieni.de

Gharieni Group GmbH Gutenbergstr. 40, Moers, 47443, Germany Tel: +49 2841 88300-164 Fax: +49 2841 88300-999 Email: [email protected] Twitter: @gharienigmbh Facebook: www.facebook.com/gharieni.gmbh www.gharieni.de Sammy Gharieni, founder

Background briefi ng wooden decors and coloured surfaces to Gharieni was founded by Sammy Gharieni create individual products. Moreover, they in 1992 in Duisburg, Germany, as a trad- can fi t each bed with a number of options, ing company for beauty and podiatry such as Airback lumbar support, thermo, equipment and multipurpose furniture. vibration, LED strips and more. Since its launch, Gharieni´s philosophy has been to realise the wishes of individual Top clients customers and meet the increasing Clarins Paris, France; Steigenberger Hotel, demands of the market. Consequently, Frankfurt, Germany; Six Senses Spa in The Gharieni has grown from a trading to a Alpina Gstaad and the Crans Ambassador, manufacturing company. Combined with Switzerland; Hilton Hotel, Abu Dhabi, UAE; enormous growth, new ideas and develop- The Ritz-Carlton, Seoul, South Korea; and ments, Gharieni expanded to launch new Gharieni Quartz bed at the RarinJinda Wellness Spa, Thailand Ayada Resort, Maldives and many more. companies in southern Germany, Belgium, the Netherlands and in France, leading to Certifi ed by TÜV NORD CERT, all products – Where in the world? the creation of the Gharieni Group. from the treatment bed to the multifunctional Gharieni distributes to 55+ countries. skincare system – are awarded the Made Main products in Germany seal, in accordance with the 2013 trade shows Gharieni offers high-end couches, beds, test criteria of TÜV NORD. Gharieni is the Beauty International, Düsseldorf, Germany; equipment and furniture for luxurious spa, fi rst manufacturer in the industry that has ExCeL, London, UK. wellness and beauty facilities. The production a verifiable Made in Germany production, and development of the core products – guaranteeing safety, reliability and quality. Plans for 2013 treatment and wellness beds, podiatry chairs To enrich the market with numerous and equipment – takes place at the company´s USPs innovations, like The MLX Crystal Quartz Bed headquarters in Moers, Germany. Elegant, modern design, perfect functionality, with alpha-quartz, which offers spa clients All steps of the production process, from high-quality materials, complete solutions, warmth and an extraordinary, luxurious and concept to design, are under the perma- the utmost fl exibility, rapid implementation deep relaxation of body and soul. nent control of the management in order to of customer requirements – this is the core The bed is fi tted with two lifting columns guarantee the highest quality. Moreover, the concept of the company. to adjust the height and incline. Upholstery is manufacturing process is controlled by the Clients can select from around 40 upholstery available as an option, so the bed can be used German Technical Supervisory Association. colours and more than 55 high-gloss or matt for massage as well. www.spahandbook.com spa business handbook 2013 175 world-class architects and spa consultants prefer inviion® spa equipment

Its innovative SPA equipment design and SPA technology ensures the enthusiasm of your future guests

Steam Water Heat

w Zillertal www.inviion.com 52 [email protected] COMPANY PROFILE

Inviion GmbH Gewerbegebiet 193, 6261 Strass im Zillertal, Tirol, Austria Tel: +43 5244 65150-0 Fax: +43 5244 65150-55 Email: ofﬁ [email protected]

Facebook: https://www.facebook.com/INViiON Heinz Schletterer, CEO www.inviion.com and owner

Background briefi ng USPs Switzerland, Hong Kong and Malaysia, Invi- Inviion® was founded by owner Heinz Schlet- Inviion® creates trend-setting equipment and ion® operates globally. terer 2002, and rebranded in 2010. solutions which guarantee operators' competitiveness and profi tability and offer unique, Plans for 2013 Main products and services sustainable, health-enhancing experiences. A spa project at the Langham Chicago; a spa Inviion® develops, manufactures and supplies The Inviion® team has international com- at the Solis Hotel in Education City in Qatar; innovative health-oriented equipment to the petence in understanding guest expectations, the Al Cornich Club Resort & Spa in Kuwait; highest technical standards for hotels, ther- planning and realisation, as well as extensive Kempinski and Rocco Forte in Jeddah; a mal, medical and day spas, as well as health and know-how in health and medical hospitality. major project in Marassi; and the Golden wellness facilities. The company offers all the Inviion® sets the trends rather than follow- Coast development in Sharm El Sheik, Egypt. equipment and services needed to fi t out a spa. ing them and is always on the pulse. Its motto Its portfolio includes treatment, relaxa- “creating the difference” encapsulates the com- Who’s who? tion and thermal spa experience solutions pany's aim of differentiating its products from Heinz Schletterer, CEO and owner; Florian that guarantee maximum multi-functionality conventional spa equipment. The aim is to be Jaud, technical director; Gert Rieder, com- and effectiveness and minimum energy and leading edge and create added value through mercial director; Stefan Ghetta, chief design maintenance costs by deploying smart energy outstanding functionality and design. offi cer; Gertraud Moser, chief fi nancial offi cer; systems and materials and the latest pro- Josef Thomas, director production; Tomis- duction techniques. Innovative designs and How many spas do you supply? lav Olujic, quality manager; Thorsten Sträter, features ensure a sound economic investment Inviion® supplies 2,000 projects worldwide . technical sales director; Mohammed Ibra- and profi table spa operation for customers. him, regional director Middle East and North Top clients Africa; Robert Witos, project director Asia. Additional services Hilton; Sheraton; Kempinski; Mövenpick; Four Inviion® offers tailor-made solutions. The Seasons; Hotel Sacher Vienna; SPA & Golf What the clients say portfolio includes heat/steam facilities, pools, Resort Andreus; Mohr Life Resort; Center Parcs “The team of Inviion® has shown great cre- Kneipp, experience showers, treatment/relaxa- UK; Medical & Beauty 1st Vienna Day SPA; and ativity while taking into account our own tion beds and Holistic Cocooning, Four Senses First BioDentSPA Düsseldorf. demands and wishes. Together with Inviion Loungers, Aquaveda and Hammam tables. we've created a hotel spa that stands out from Recent innovations include a Viitality expe- Where in the world? the competition. The guests’ reaction to the rience shower, My Spa Heaven cabin and the Headquartered in the Austrian Tirol, with rep- Andreus is enthusiastic.” sensational new health-enhancing mineral resentations or consulting offi ces in Dubai, Helga Fink, director and owner, Golf & Spa room – another of Inviion’s® world fi rsts. Egypt, Russia, Spain, Croatia, UK, France, Resort Andreus, Italy www.spahandbook.com spa business handbook 2013 177 new References Catalogue 360°.Now freeofcharge on ourwebsite commitment and fulfileven the mostexceptional wish.Allowyourself tobeinspiredandorderour one becomesthe talking point:through quality. We process first-class materialswithcareand As amanufacturer ofhigh-grade saunaand spasolutionsworldwide,we arewellawareofhow BE THETALK OFTHETOWN. A KLAFS SPA SPEAKS FOR ITSELF.

EDEN ROC SPA, ASCONA, CH www.klafs.com

ESPA AT THE ISTANBUL EDITION, ISTANBUL, TR ESPA AT THE ISTANBUL EDITION, ISTANBUL, TR COMPANY PROFILE

KLAFS GmbH & Co. KG Erich-Klafs-Str. 1-3, Schwäbisch Hall, 74523, Germany Tel: +49 (0)791 501 0 Fax: +49 (0)791 501 248

Email: [email protected] Adrian Egger, MD of the www.klafs.com KLAFS spa division

Background briefi ng USPs KLAFS was founded in 1928. KLAFS keeps a close eye on the market to spot and set trends. Innovation is a key part of Main products and services the company's corporate philosophy: KLAFS The KLAFS group is the world market leader introduces surprising new concepts for the in the fi eld of sauna, pool and spa. Besides spa and health markets with pleasing regu- saunas, our wide product range includes: larity. Together with renowned designers, steamrooms, hamams, infrared heat cabins the company not only develops innovative, and relaxing areas as well as treatment rooms, but also beautifully formed products. This is including massage tubs and treatment tables. proven by the numerous prestigious awards As a full-service company for the profes- it's won, such as its gold iF Product Design sional sauna and spa industry, we also offer ESPA life at Corinthia, London, Great Britain Award and the European Spa Award. technical planning and consulting. KLAFS has clients in a wide range of indus- seen in numerous innovative developments Top clients try sectors, including hotels and resorts, which make effi cient use of natural resources. The Tschuggen Grand Hotel in Switzerland; health clubs, thermal spas and cruise ships. Intelligent control and energy-saving pack- The Gleneagles Hotel in Scotland; Corin- In addition, the company supplies private ages such as Green Sauna or the new Green thia and Four Seasons Park Lane Hotels in customers who are equipping their homes Steam represent a concept of ecological sus- London; Bulgari Hotel & Residences in Lon- and vacation retreats. tainability, to which KLAFS is committed. don; Marriott 'The Edition' in Istanbul; The A large team of experienced interior design- Alpina Gstaad and The Dolder Grand Hotel ers, technicians and project managers work Additional services in Switzerland. together to implement even the most exclusive KLAFS offers after-sales services and mainte- and ambitious spa projects. With the highest nance of equipment after project completion Where in the world? quality standards in the market, KLAFS offers worldwide with on-site service in many coun- With its headquarter in Germany, KLAFS has its own development and production facilities tries around the world, as well as offering the subsidiaries in Austria, Switzerland, Poland for a complete range of innovative and indi- technical training of in-house spa staff. and 65 partners worldwide. KLAFS Asia Pacifi c vidually designed spa equipment. And with its own development department Ltd takes care of projects in this area. The manner in which KLAFS takes and production facilities for the complete responsibility for the environment while product range, even the most extraordinary Who’s who? interpreting market developments sensi- customer request can be fulfi lled. From sin- Adrian Egger, MD spa division; Frank Strobel, tively for the individual situation can be gle sauna cabins to turnkey jobs. director international sales. www.spahandbook.com spa business handbook 2013 179 Buy Luxury, Buy Longevity, Buy LEMI!

s#ONRAD-ALDIVES2ANGALI)SLAND )SLAND-ALDIVES s(OTEL,ES0LEIADES "ARBIZON &RANCE s6ILLA$EL0ALMAR"EACH2ESORT3PA 4HE)SLANDSOF,ORETO"#3 -EXICO s(OTEL3PORTUL 0OIANA 2OMANIA s+EMPINSKI.ILE(OTEL #AIRO %GYPT s0ARK(YATT -ILAN )TALY s(OTEL"HARAT#ONTINENTAL .EW$ELHI )NDIA s(OTEL!DLER4HERMAE 3IENA )TALY s2ADISSON"LU(OTEL 0ASHIM6IHAR.EW$ELHI )NDIA s%TRURIA2ESORT 3IENA )TALY s4HE3T2EGIS3AADIYAT)SLAND2ESORT !BU$HABI 5!% s6ILLA(ONEGG %NNETBàRGEN 3WITZERLAND s(OTEL-AJESTIC"ARRIÒRE #ANNES &RANCE s3HA7ELLNESS#LINIC !LICANTE 3PAIN s"OSCOLO(OTEL%XEDRA .ICE &RANCE s!MATHUS2ESORT ,YMASSOL #YPRUS

Brusaferri & C S.r.l. VIA--ARETTI3OLDI EX30N s #ASALBUTTANO#2 s)TALY 4EL sWWWLEMIITsINFO LEMIIT COMPANY PROFILE

Lemi by Brusaferri Via M Maretti Soldi, 13, Casalbuttano Ed Uniti (CR), 26011, Italy Tel: +39 0374 363068/69 Fax: +39 0374 363071 Email: [email protected] Facebook: LEMIByBrusaferri youtube: LEMIgroup www.lemi.it Emilio Brusaferri

Background briefi ng Lemi has also achieved two important rec- solutions which will be based both on existing Lemi by Brusaferri was founded in 1989 by ognitions: the fi rst is the registration of the models and on new innovations. Emilio Brusaferri and his cousin Silvio Genelli, ‘Lemi’ brand in the National Register of Italian who still own the company. Manufacturers and the subsequent achieve- 2013 trade shows ment of obtaining the 100 per cent Made in Cosmoprof, Bologna, Italy; World Congress Main products and services Italy mark. of Podiatrist, Rome, Italy; Medica, Dussel- The company specialises in the production This is the most prestigious mark that a dorf, Germany. of tables and equipment for the beauty, spa, manufacturer in Italy can obtain and is not medical and podiatric sector. to be confused with the Made in Italy mark Who’s who? Lemi by Brusaferri has transformed the which is awarded by customs to companies Emilio Brusaferri, general manager; Maria- reality of an often complex requirement that manufacture 51 per cent of their produc- grazia Garoli, export manager. through a strategy of involving the spa tion cycle in Italy. designer in the process early on in order to What’s more, Lemi’s company procedures What the clients say implement designs more effi ciently. have obtained UNI EN ISO 9001 certifi cation “The Aemotio Spa can be seen as the sym- This is the essence of the philosophy behind (2008 edition) from renowned German organ- bol of our philosophy: a multifunctional spa the company's Equilibrium spa line – an exclu- isation TÜV. cabin with an extremely compact design that sive experience which, through the choice of offers seven functions. Treatments provided alternative materials, involves the senses Top clients by Aemotio Spa are extremely important and according to personal taste and style. Kempinski Nile Hotel, Cairo, Egypt; The St our exclusive guests have expressed their pro- Regis Saadiyat Island Resort, Abu Dhabi, UAE; found satisfaction with its performance.” Additional products Park Hyatt, Milan, Italy. Joelle Vassal, owner, Villa Paradiso, Lemi offers both classical and wooden beds Brescia, Italy and also high-perfomance wet and dry spa Where in the world? equipment. More than 60 countries in Europe, USA, the “I’m happy to be able to offer you an optimal Middle East, far East and Africa. review with regards to the Aemotio Spa. We USPs have been using this machine for some years The company's autonomy allows it to guaran- Plans for 2013 in our renovated spa. I have tried it myself and tee absolute fl exibility, offering customised We're concentrating on R&D and increasing our if you try it out, you’ll never want to let it go solutions for spas' business needs. Maximum presence across a number of new international … it’s very relaxing.” product quality, total service effi ciency and markets. We're also launching a range of new Cristina Silvestri, owner, Valentino Resort, multi-year warranties come as standard. equipment and developing new technological Grottammare, Italy www.spahandbook.com spa business handbook 2013 181

COMPANY PROFILE

Lenox Pedicure Spa 335 Crooked Hill Road, Brentwood, NY 11717, USA Email: [email protected] Twitter: @LenoxPediSpa Facebook: Lenox Pedicure Spa www.lenoxpedicurechair.com Yunho Kim, CEO

Background briefi ng Innovation update Design J&A USA began its operation in 1996 with a This commitment to quality has catapulted The timeless design of J&A’s pedicure spas, commitment to manufacture quality pedicure J&A to the forefront of the spa industry with such as Episode, Petra, Toepia, Cleo and spas combined synergistically with quality a reputation for being an innovative, creative Lenox, has adorned the landscape of the pedi- after-sales technical support. and caring company. cure spa industry throughout the USA, as well J&A has made a commitment to safeguard as internationally. Some have even appeared Modern design and beautiful the safety of its pedicure spas to the extent in TV commercials as a backdrop — a testi- fi nishes create a synergy of that when the safe pipeless whirlpool fi rst mony to the quality of their aesthetics. contemporary style and became available, J&A was one of the fi rst ped- enveloping comfort. icure spa manufacturers to incorporate this Main products The Lenox GX is the pedi- technology into its pedicure spa designs. Lenox Pedicure Spa, which provides well- cure spa of choice for the made, high-quality, elegant pedicure units. day spa and salon with USPs an eye for design All products are made in the USA and it has Additional products been a personal commitment by the founder Manicure furniture, customer chairs and of J&A to ensure that quality work- technicians' stools. manship, quality after-sales support and safety are incorporated into every Top clients one of J&A’s pedicure spas. Lenox SE.

Certiﬁ cation Where in the world? The collateral We have global distribution. benefit of this commitment to 2013 trade shows excellence has American Beauty Show; CosmoProf, Las been the UL Cer- Vegas, US; ISPA, Las Vegas, US . tification which has been awarded Who’s who? to each and every YunHo Kim, CEO; Sidney Park, vice president; one of J&A’s pedi- Karen Kim, CFO; Marcus Hahn, account cure spas. executive; Mike Ahn, account executive. www.spahandbook.com spa business handbook 2013 183 TOUCH THE FUTURE

Introducing Discover. New technology that allows users to change up their routine at the swipe of a ﬁnger. Move from laps to e-mails to movies in seconds. This innovation in cardio training will keep them energised, motivated and up-to-date with their life online. CHOOSE YOUR OWN GO.

Touch the future at 01353 666017 WWW.LIFEFITNESS.CO.UK/DISCOVER

©2013 Life Fitness, a division of Brunswick Corporation. All rights reserved. Life Fitness is a trademark of Brunswick Corporation. COMPANY PROFILE Life Fitness UK Ltd Queen Adelaide, Ely, CB7 4UB, UK Tel: +44 (0)1353 666 017 Fax: +44 (0)1353 666 018 Email: life@lifeﬁ tness.com Twitter: @LifeFitness LinkedIn: Life Fitness Facebook: facebook.com/LifeFitnessUK

Blog: www.lifeﬁ tness.co.uk/blog Jason Worthy, www.lifeﬁ tness.co.uk UK Managing Director

Background briefi ng Top clients The first Life Fitness Lifecycle was Raison d'Etre Spa & Fitness, Grand Hotel, launched in 1969 by parent company the Sweden; Corinthia Hotel, UK; Hotel Brunswick Corporation. Adler Thermae, Italy ; Seaham Spa, UK; Stanley House, UK; Shire Hotels, UK. Main products Fitness trends come and go – that’s one of Where in the world? the things that make this industry great. Our equipment and services are available For over 40 years, Life Fitness has been at in 120 countries around the world. the forefront of meeting the product needs that match, and often lead, these trends. 2013 trade shows Our enduring commitment to helping peo- ESPA Life at Corinthia LIW; IHRSA; FIBO; SIBEC; HOTEC; ple live healthier lives means we’re always Hotel Summit; Youth Sport Trust Con- looking at what’s next. With exerciser engage- Additional services ference; Education Forum; ukactive Flame ment at an all-time high, it's the right time for Through our Life Fitness Solution Partners Conference; Sports & Facilities Summit. the launch of Life Fitness Forward – our brand we can also deliver design and build services, new products and experiences for the innova- fi nance solutions, REPs accredited training, Who’s who? tive, connected ways people exercise today. marketing support, brand design, customer Jason Worthy, UK Managing Director Life Fitness understands the needs of both training, management solutions and mem- small independent spas and internationally bership retention services. What the clients say renowned chains. We partner with both and, “The installation of a high-quality gym with in fact, have helped defi ne brand standards USPs unrivalled equipment adds another dimen- for many hospitality companies. Our company was built in partnership with the sion to the health and wellbeing offering at Talk to us about our complete workout solu- fi tness industry. That is why we don’t believe Stanley House. Our guests are at the heart tions for your spa, including LifeCycle GX™, our relationship begins and ends with a sale. It of everything we do and by working with our revolutionary new group exercise bike, begins during rigorous testing in our laborato- Life Fitness we've been able to meet their swipe technology through Discover™ Tablet ries and is supported through ongoing training requirements by offering the latest techni- Consoles, Hammer Strength HD Elite™, our and service. At Life Fitness, by utilising our cal advances, while keeping in tune with our most durable rack line yet and SYNRGY360™. dedicated spa account managers' experience, rural escape theme.” We're changing where the industry and your we work with you to offer a total solution that Philip Wharton, general manager, business is going, this is the future of fi tness. aims to achieve your business goals. Stanley House Hotel and Spa www.spahandbook.com spa business handbook 2013 185 Individual concepts and prefabricated elements for spa and health resorts and leisure facilities. We produce solutions according to customer specifications or develop our own customer or project-specific solutions. Including wet areas. These can be individual or serial productions. LUX ELEMENTS®-CONCEPT

LUX ELEMENTS GmbH & Co. KG An der Schusterinsel 7 · D - 51379 Leverkusen-Opladen Phone: + 49 (0) 21 71/ 72 12 - 0 · Fax: + 49 (0) 21 71/ 72 12 10 [email protected] · www.luxelements.com

environmentally friendly · proven quality · presure-stable and rigid · fire-retarding · design variety · waterproof · insulating · economical COMPANY PROFILE

Lux Elements GmbH & Co KG An der Schusterinsel 7, Leverkusen, 51379, Germany Tel: +49 2171 72 12 0 Fax: +49 21 71 72 12 40 Email: [email protected] www.luxelements.com Rolf Longrée, MD

Background briefi ng Where in the world? Lux Elements was founded in 1945 in Rade- Lux Elements distributes its products in about beul, Saxony, Germany. Thomas Lux is the son 30 countries throughout Europe, Asia, North of the founder Herbert Lux, and has been the America, Russia and the Ukraine. managing director since 1975. Since 1996 Rolf Longrée has also been a managing director. 2013 trade shows BAU, Munich; Batibouw, Brussels; ISH Frank- Main products furt; Aqua Salon, Moscow. Lux Elements is an experienced specialist in manufacturing products for the wellness Plans for 2013 and sanitary markets. The emphasis is on One goal is to establish the Hydrothermal Spa wall cladding, fl oor structures and bathroom Forum (HTSF). Already well known to the sec- upgrading. Products are made from polysty- tor in places such as Asia. The HTSF has taken rene hard foam. Custom and standard steamrooms are available place six times – usually prior to an interna- The company is able to produce individ- tional fair for wellness in Germany. Details: ual concepts and prefabricated elements USPs www.hydrothermal-spa-forum.com for health resorts and leisure facilities. The A particular advantage is that production is Interestingly for the sector are our inno- company produces solutions according to from one single source, ensuring that high- vations in modular steam and bathroom customer specifi cations, including wet areas. quality standards are constantly guaranteed. constructions. MODUL is a new principle that These can be individual or serial productions. All the processing steps – from the production makes wall installation easier. We also have of the hard foam to the fi nished product ready a new additional roof shape and two bench Additional products for tiling – take place at the Lux Elements’ fac- designs – one of which has a ‘fl oating’ appear- In addition to customised individual concepts, tory. This also allows high degrees of fl exibility ance. A new, completely removable whirlpool Lux Elements also offers a range of standard in both design and manufacturing. surround called TOP will also launch. products made of hard foam support material. Besides specifi c customised solutions and In 2013 we'll be working on projects in the These include fl ush-with-the-fl oor shower special designs, the needs of the market and Middle East and Russia, and we are also enter- bases with draining systems, rounded and new trends can always be accounted for rela- ing new markets in Asia and Japan. curved showers, tileable washstands, bath tively quickly and straightforwardly. surrounds, prefabricated steamroom con- Another strength of Lux Elements is the Who’s who? structions and decorative elements, such as implementation of global standards based on Rolf Longrée, managing director; columns, concave trims and fountains. our long years of experience in the sector. Marco Lutz, export director. www.spahandbook.com spa business handbook 2013 187 human engineering

Combining technology and nature for the ultimate wellbeing solution

We dedicate ourselves to product innovation and engineering designs to shape the human form and enhance the user experience.

Our new Matrix mPower solution empowers your customers to transform time spent in your facility into an experience like no other. Connecting users to the people and content they care about while working out keeps them engaged and motivated, while providing the tools to help them reach their goals.

Matrix mPower also offers powerful management tools that you can access anywhere, anytime*, uniting all of our cardio solutions.

0800 389 6078 www.matrixfitness.co.uk Expect more with Matrix mPower.

*via Internet connection. COMPANY PROFILE

Matrix Fitness Johnson House, Bellringer Road, Trentham Lakes South, Stoke-on-Trent, Staffordshire ST4 8GZ UK Tel: +44(0)800 389 6078 Fax: +44 (0)1782 644365 Email: info@matrixﬁ tness.co.uk Twitter: @MatrixFitnessUK Facebook: www.facebook.com/MatrixFitnessUK www.matrixﬁ tness.co.uk Jon Johnston

Background briefi ng Q Maintain: Our Asset Management system 2013 trade shows Johnson Health Tech, a company traded on gets equipment online and logs usage so main- ISPA, four BITAC conferences, and the Hi the Taiwan Stock exchange, was founded in tenance can be scheduled and equipment usage Connect, plus seven Marriott events. 1975 and is the owner of Matrix Fitness. optimised to improve uptime. Plans for 2013? Main products and services Additional products Launching the 7xi mPower interactive con- A complete range of premium commercial Facility layout, design with 2D and 3D CAD sole which creates a high-end user experience. CV fi tness and strength-training equipment. software. Finance solutions, service and The resistance range will be expanded and Our CV equipment combines technology and maintenance contracts, training, marketing updated to include new, high-quality, high-per- entertainment to create engaging workouts. support and competitive warranties. formance conditioning equipment. We’ll also The Premium 7 series CV equipment features be developing our brand presence within the touchscreen TV, iPod and Nike+ compatibility, USPs Middle East, India and China, following the plus interactive Virtual Active™ videos. Our culture spurs innovation and values crea- growth of luxury brands in these regions. Our most recent innovation – Matrix tive problem solving. As a result we’ve set the mPower Integrated Technology – provides a standards for which others strive and our drive Who's who? better experience for spa visitors via a focus on for excellence ensures we're meeting customers’ Daniel Clayton, vice president global key elements – motivate, mentor and maintain: needs like no-one else. This commitment is cap- development; Brian Thompson, strategic Q Motivate: Our Virtual Active workouts tured by our tagline: Strong. Smart. Beautiful. development manager; Jon Johnston, UK include video and ambient sounds from exotic Managing Director: Chris Austin, UK sales destinations, plus incline and/or resistance Top clients director; Jo Rich, UK head of key accounts. changes for an immersive experience. We also The Breakers, US; Lorne Sea Baths, Australia; offer a rich entertainment package including Aji Spa, US; Four Seasons; Spa at White Horse What the clients say live TV, thousands of on-demand music videos, Pass, US; Lifehouse, UK; Inn at Bay Harbor, US. “The product range is a perfect fi t for the lux- and personalised workout applications. ury experience we offer. With the popularity Q Mentor: Myride® products recreate the Where in the world? of cycling and other outdoor activities at an cycling instructor experience, while our vir- Seventeen wholly-owned subsidiaries – Aus- all time high, our partnership with Matrix Fit- tual coaching option offers users tips to help tralia, Brazil, China, France, Germany, Hong ness allows us to recreate these experiences them reach their fi tness goals when training Kong, Iberian Peninsula (Spain, Portugal), inside through Virtual Active™ and Myride©. ” individually. Select equipment enables Nike+ Italy, Japan, Korea, Malaysia, Netherlands, Martin Shaw, Owner, iPod users to save their workout data to their North America, Switzerland, Taiwan, Thai- Old Thorns Manor Hotel, Golf and Country iPod® for uploading to nikeplus.com land, UK. A service network in 60 countries. Estate, UK www.spahandbook.com spa business handbook 2013 189

Check out Jenny’s business advice! mindbodyonline.com/jenny

Owner, Jenny Wax MINDBODY Client since 2008 UNVEIL YOUR POTENTIAL.

At MINDBODY, we want your spa to stand out from the rest. We make it happen with software designed to create possibilities.

+44 (0) 20 3514 1894 | mindbodyonline.com COMPANY PROFILE Mindbody 4051 Broad Street, Ste. 220, San Luis Obispo, CA 93401, USA Tel: +1 805 546 2000 Email: [email protected] Twitter: @mindbodyonline LinkedIn: mindbody-online Facebook: mindbodyinc Blog: blog.mindbodyonline.com www.mindbodyonline.com Stephanie Jennings, director of sales

Background brieﬁ ng Where in the world? MINDBODY was founded in 2001. It's owned Everywhere. by Rick Stollmeyer, CEO, and Bob Murphy, CSMO. 2013 trade shows Global Beauty Exchange, CA; Pro Beauty, Main services London; America's Beauty Show, Chicago; MINDBODY’s core product is all-in-one busi- International Beauty Show, NY; Esthetique ness management software that allows spa Spa International Toronto; Premiere Orlando, owners and managers to operate all aspects of FL; International Esthetics, Cosmetics, and their spa under one roof, all online – including Spa Conference, Las Vegas, FL; Sydney Inter- scheduling and eCommerce capabilities, staff national Spa and Beauty Expo; Face & Body, and customer management, retail point of sale, CA; Salon International, London; ISPA, FL; and extensive metric reporting and analytics. InternationalSalon and Spa Expo.

Additional services Who’s who? Additional products and services which fully MindBody software runs on a range of platforms Stephanie Jennings, director of sales; Andres integrate with MINDBODY’s software include Moran, director of business development. point-of-sale hardware; gift cards; credit card unlimited, free technical support; free soft- processing; automated marketing features; ware upgrades; business education resources; What the clients say social media integrations; and mobile and and free listings on searchable mobile apps. “I love MINDBODY. It's simple to use, com- social apps, such as the Facebook Appoint- prehensive and the fact that it's cloud based ment Booker app. How many spas do you supply? means I can log in to check my schedule or to MindBody supplies over 1,500 spas. support my staff from ANYWHERE!” USPs Dimitri Taylor, owner, Salt Sanctuary, All-in-one business management software; Top clients Cleveland, Australia online appointment booking; automated Completely Bare, New York, NY and Atlanta, marketing; credit card processing; gift card GA; Spavia, Denver, CO, US; Elements Thera- “I love MINDBODY! I learned to use the soft- programmes, including full integration with peutic Massage, various US locations; Exhale ware in less than 30 days. My therapists are SpaFinder Wellness gift cards; staff man- Spa, various US locations; Champneys, UK; happy with it as well.” agement; automated administrative tasks; Park House Hotel, UK; Soholistic, London, Alvina Ryan, owner, Relax Massages and SPA, retail management; free setup and training; UK; Spirit Yoga & Spa, Germany. Pointe-Claire, Canada www.spahandbook.com spa business handbook 2013 191 The Professional’s Choice LUXURY SPA EQUIPMENT

OAKWORKS® is proud to have been chosen by Clodagh to enhance life and spirit through timeless, responsible design... total design. The Clodagh Series is cutting edge spa furniture that is created with the simplicity and functionality for which Clodagh is known.

001 717.235.6807 www.oakworks.com

Oakworks Inc 923 East Wellspring Road, New Freedom, PA 17349, USA Tel: +1 717 235 6807 Fax: +1 717 235 6798 Skype: Oakworks www.oakworks.com Jeff Riach, founder and owner

Background briefi ng Q Verifi ed – proven durability. Over 35 years' ProLuxe line of electric, cost-effective spa Oakworks was founded in 1977 and is oper- craftsmanship built into every product. tables will be available with shelves for a hot ated by founders and owners Jeff and Linda Q Vision – the future in practice – today. towel cabinet and storage. Riach. Oakworks serves the spa, massage, and medical markets from its 91,000 sq ft factory Top clients 2013 trade shows in Pennsylvania, USA. Oakworks Medical Shangri-La; Hilton; Four Seasons; Peninsula; American Academy of Dermatology Annual is ISO13485 registered and its products are St Regis; Marriott; Westin; Omni; Starwood; Meeting, Miami Beach, FL; BITAC Spa, FDA listed. Ritz Carlton; Bliss; Hyatt; Intercontinental; Alberta, Canada; SpaTec North America, Armani; Sheraton; Le Méridien; Banyan Spring, New Orleans, LA; SpaTec Europe, Main products Tree; Sofi tel; ESPA; Borgata; Waldorf Asto- Tenerife, Spain; SpaTec North America, Fall, Oakworks is the premier US manufacturer of ria; Aveda; Venetian; Orient Express. San Diego, CA; ISPA Conference & Expo, Las spa, wellness, and medical treatment tables Vegas, NV; HI Connect, Nashville, TN, USA. and chairs. The company also has a broad How many spas do you supply? range of products designed to improve ergo- Thousands of spas across the world. Who’s who? nomics for the therapist and the comfort of Rich Elsen, CSO; Joe D’Antonio, director of the client such as stools, specialised position- Where in the world? business development; Sharon Krout, busi- ing systems, trolleys, and bolsters. Oakworks has a global network of distributors ness development manager. and works direct with large customers. Additional products and services What the clients say Oakworks offers custom design services, Plans for 2013 “We've recommended Oakworks exclusively working closely with customers to develop Oakworks is expanding its international net- for eight years. We know their tables are the unique solutions ranging from simple aes- work of distributors and service in the spa best and have placed them everywhere from thetic touches on spa tables to complex and medical markets, focusing on the Mid- grand hotel spas to high-end medical spas. Spas medical tables designed to work with the lat- dle East and Asia to take advantage of growth. report that they exceed expectations and cli- est technologies in imaging and surgery. It's also expanding the functions of its Hong ents comment on their exceptional comfort.” Kong offi ce to better serve the Asian market Stephanie Foy, owner, Spa Resources USPs with sales support and service. Oakworks is Q Value – quality at a competitive price. expanding its line of medi-spa and medical “ Oakworks beds stand the test of time, are ver- Q Variety – products for all spa, tables to serve the wellness and recovery sec- satile, durable and comfortable. I recommend massage and medical needs. tor and will debut the 300 Series Procedure them to anyone buying a massage table.” Q Versatility – easy to use/multi-functional. Chair, a fully electric model. In addition, the Laura Walker, Owner, Spa Solutions www.spahandbook.com spa business handbook 2013 193 WELLNESS HIGH TECH Anti-ageing RESULTS

OHC3

HO O+

OHC3

An unforgettable experience with our bespoke spa treatments. Meet the growing demand for organic skin care with our clinically proven, luxurious products and treatments. Treating from within with our supplements and herbs give guests a higher potential for wellbeing. COMPANY PROFILE

The Organic Pharmacy Unit 7&8 Vision Industrial Park, Kendal Avenue, London, W3 0AF, UK Tel: +44 (0)207 225 0524 Email:[email protected] www.theorganicpharmacy.com Margo Marrone, CEO

Background brieﬁ ng Targeted to detoxify and rejuvenate the The Organic Pharmacy was founded in 2002 by mind, body and skin through products and pharmacist and homeopath Margo Marrone. treatments that have been trialled and tested in our own clinics to go beyond normal expec- Main products tations, The Organic Pharmacy delivers the The company combines clinically proven high- ultimate spa experience. tech, natural bioactives with the highest quality Therapists are able to expand their knowl- organic extracts to manufacture high-perfor- edge to go beyond spa treatments, as well as mance, results-driven skin and health care. learning about wellbeing through internal Working from the inside out, the superfood- health with our ongoing seminars. based nutrients in the form of supplements and tinctures work hand in hand with the Where in the world? medicinal pharmacopeia-based organic We're available in 20 countries worldwide. skin care that carefully blends and delivers a complex of nutrients, actives and plant bio- Top clients technology the skin absorbs and recognises. Four Seasons, London and Hong Kong; Hotel All this is packaged to deliver results and give Le Bristol, Paris; Anassa, Cyprus; Capella, clients a luxury experience for the senses. Singapore and Mexico; Setai, New York; Ritz To complement the supplements and skin- Carlton Wolfsberg and Mont Cervin Zermatt. care, The Organic Pharmacy also offers mineral and organic-based make-up under the Organic Plans for 2013 Glam brand and a range of sophisticated, 100 New high-tech, machine-led treatments per cent natural fragrances to complement the combined with organic extracts to meet the 'chemical free' luxury lifestyle. demand for chemical-free anti-aging and body contouring. Facials include Collagen Boosting USPs Antioxidant Face Gel and Face Firming Serum Hydra-Diamond Non Surgical Face Lift and As a Soil Association-certiﬁ ed manufacturer, Oxygen Hydra-Diamond Antioxidant Facial. we carefully choose all our ingredients from Luxurious spa treatments deliver an the best that is available and hand make eve- extraordinary experience, giving guests both Who’s who? rything in our London factory to ensure the a sensory experience and results that leave Francesco Marrone, CEO; highest craftsmanship and quality. them with a sense of wellbeing. Margo Marrone, NPD.

www.spahandbook.com spa business handbook 2013 195 MANAGING YOUR BUSINESS

Core by premier provides a complete management software suite for the leisure, spa and wellness industry.

5he çeYible design and single database structure can be tailored to meet the requirements of single and multi-site locations.

MEMBERSHIP ADMINISTRATION | CENTRALISED BOOKING STOCK MANAGEMENT | POINT OF SALE | MARKETING COMPANY PROFILE Premier Software Solutions Ltd Premier House, Hollies Park Road, Cannock, WS11 1DB, UK Tel: +44 (0)1543 466 580 Fax: +44 (0)1543 466 579 Email: [email protected] Twitter: @premiersoftware LinkedIn: Premiersoftware Facebook: Premiersoftwaresolutions Blog: premiersoftware.co.uk/blog www.premiersoftware.co.uk Robert Miles, Founder

Background briefi ng USPs levels of support in the industry. The com- Premier was founded in 1994 as a privately Premier caters for the full spectrum of the pany will signifi cantly increase its presence owned UK-based company by Rob Miles. industry, from high street and boutique spas in all sectors of the marketplace, with prod- Mark Johnson is managing director and Chris to destination, resort and group hotels world- uct enhancements and new products. Mallen is a director. wide. The company's in-house support call During 2013, Premier will launch new centre features a freephone number so expert updates to its high street solutions, as well as a Main products and services advice from the team is just a call away. Knowl- major release of its multi-site offering. It will Premier is the scheduling and management edge is key and training is essential to get a also launch a true educational product and a software system for destination, resort and return on investments. We have the best train- signifi cant update to its cloud-based solution. hotel spas worldwide. Premier Software works ers in the industry, with training taking place The company will also continue to enhance from single to multiple locations, is multi- at your spa, our offi ces or via the internet. its products’ functionality, with a focus on web, lingual and integrates globally with property A focused in-house development team mobile and social media. management systems. provides fi rst-class software based on client Premier will move to larger offices to A wealth of industry experience and feedback, utilising the latest tools to ensure accommodate the expansion of its team and knowledge enables clients to monitor their technical requirements are met. enable a dedicated training space to enhance performance using the latest technology. its clients services’ offering. An innovative design offering a standard- How many spas do you supply? ised confi guration at group level, including a Premier has 7,000 clients in 70 countries. Who’s who? centralised call centre, fi nancial structure and Mark Johnson, managing director; treatment menu, means every aspect of the Top clients Rob Miles, founder; Chris Mallen, director. system can be fully customised. Management Accor Hotels; Carlson Rezidor Group; Mac- teams can have full control across all proper- donalds Hotel; Malmaison/Hotel Du Vin What the clients say ties, from specifi c departments to global spas, Group; Orient Express Hotels; Puma Hotels. “Premier does everything a spa system should using its true multi-location solution. do. We are able to carry out quick bookings Premier’s software has the most sophis- Where in the world? and extract any important information we ticated scheduling system available. Group With our multi-site solution and cloud-based need. In comparison with other systems, reservations can be effortlessly made to allow system, we have clients across the world. training, support and functionality is good. guests’ stays to be planned with optimum effi - To date, we’ve enjoyed our experience with ciency. The report suite can produce detailed Plans for 2013 Premier.” or summary reports at group, regional, prop- Premier plans to build on its highly successful Brett Davidge, Hotel Manager, erty and departmental levels. client services’ offerings and provide the best The Twelve Apostles Hotel & Spa, South Africa www.spahandbook.com spa business handbook 2013 197 High-performance Skincare and Spa Treatments

For over 25 years the acclaimed surgeon Dr. med. Erich Schulte, founder of QMS Medicosmetics has been revolutionizing the world of skincare. His groundbreaking achievements are the foundation of our scientifically advanced skincare and treatments. Featured in over 650 international spas QMS Medicosmetics is recognized by our spa partners for delivering superior results.

Professional Standards In the treatment room and in the retail space, our expertly formulated products are as unique as they are effective.

Treatment Expertise From anti-aging to body conditioning, our spa treatments guarantee an exceptional level of proven performance.

Customized Solutions Our extensive expertise and consultative approach ensures we design the perfect program for your spa.

For more information on QMS Medicosmetics or to be a spa partner please contact [email protected] or call on + 44 (0) 20 7730 8060.

QMS Medicosmetics Flagship Skincare Spa & Store. 43 Cadogan Gardens, London SW3 2TB www.qmsmedicosmetics.com COMPANY PROFILE

QMS Medicosmetics 121 Sloane Street, London, SW1X 9BW, UK Tel: +44 (0)20 7730 8060 Email: [email protected] Twitter: @qmsmedicosmetic Facebook: facebook.com/QMSMedicosmetics Blog: www.qmsmedicosmetics.com/blog www.qmsmedicosmetics.com Dr med Erich Schulte

Background briefi ng His medical and surgical expertise is QMS Medicosmetics launched in 1986. combined with a passion for advancing Founder Dr med Erich Schulte and his scientific techniques and continually family own the company – all are actively improving what skincare can do. involved in managing the business. Top clients Main products and services Cape Grace; Constantia Uitsig; The Saxon QMS Medicosmetics leads the way in and Ellerman House, South Africa; Six results-driven spa treatments for face Senses Spa at The Alpina Gstaad, Swit- and body care. Recognised for exceptional zerland; The Anassa and Almyra, Cyprus; effectiveness, this high-performance col- Bio-Hotel Stanglwirt, Kitzbühel and lection combines pioneering technology QMS Medicosmetics Flaghsip Skincare Spa & Store London Grand Park Hotel Bad Hofgastein, Aus- with the highest quality ingredients to tria; and our own Skincare Spa, London. create a unique portfolio. Flagship Skincare Spa is ideal for smaller QMS is the result of Schulte's personal numbers; and if teaching a full team, the head Where in the world? vision in pioneering a complete system of trainers visit individual spas. Austria, Belgium, Cyprus, Germany, Lux- rejuvenating skincare that delivers long-term This customised approach extends to devel- embourg, the Netherlands, South Africa, improvements to the skin’s wellbeing. oping treatment menus with spa partners. Switzerland and the UK. The compact collection is formulated QMS designs solutions to suit their profi le, to medical-grade quality and is easy to use, location and clientele. From anti-aging to skin Plans for 2013 meaning products are as effective in the spa as regeneration, the comprehensive collection of A new line of face and body skin care amenities at home, a factor our spa partners have found facial and body treatments can be tailored to for the hotel sector. This has stemmed from increases retail opportunities. Our bespoke all ages and sexes. In addition we work closely the popularity of our ‘Discover Collection’, approach includes a dedicated team to assist with spas to create a signature QMS treatment introduced in 2012, which features luxury in designing the ideal treatment menu, as well specifi cally styled for them. travel sizes of our core product range. as personalised training programmes. USPs Who’s who? Additional services All products are manufactured in Germany and Valentina Louwman, managing partner QMS offers three training programmes: the personally formulated and developed by the and new business development; Quirina Training Centre at the German headquarters founder, Dr Schulte, at our Derma Research Louwman, managing partner; Anisa Louw- operates two- or three-day Pro-Seminars; the Laboratories – Dr med Erich Schulte. man-Taylor, managing partner and fl agship www.spahandbook.com spa business handbook 2013 199 7LYZVUHSPaH[PVU PZ[OLUL^,_WLJ[H[PVU

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For more information visit: www.resortsuite.com/personalization

PMS | SPA |F&B | CATERING | CLUB | GOLF | SKI | RETAIL | CONCIERGE | WEB | MOBILE Integrated Hospitality Management Software www.resortsuite.com COMPANY PROFILE

ResortSuite 171 East Liberty Street, Suite 207, Toronto, ON M6K 3P6, Canada Tel: +1 416 259 0715 Fax: +1 416 352 5511 Email: [email protected] Twitter: @resortsuite Facebook: facebook.com/resortsuite www.resortsuite.com Frank Pitsikalis, CEO

Background briefi ng USPs integration and email marketing automation. ResortSuite was founded in 2000 as a privately Q Best of breed spa software that is In 2013 we're delivering ResortSuite OPS owned corporation. The company maintains fully integrated with a full suite of which will provide spa operators with tools a key employee stock option pool. modules to completely run an entire such as check-in, housekeeping and guest resort, hotel, club or spa operation. requests, utilising tablets to deliver the most Main products and services The SPA module features: streamlined guest service available. Q ResortSuite SPA: software to manage and Q Easy and intuitive bookings Champneys went live in January 2013 with operate the most complex spa operations. Q Drag and drop spa appointment a centralised private cloud solution to manage Q ResortSuite PMS: software to schedule/calendar its four resorts and eight day spas and retail manage room reservations. Q Easy and fast group booking feature shops. The system gives them a single guest Q ResortSuite CLUB: software to Q Recipe-level Inventory Management profi le solution across all operations, including manage membership dues, renewals, Q Layered employee compensation/ room reservations, spa services, classes, club access privileges and billing. commission structures membership, food and beverage, retail, group Q ResortSuite WEB: online booking engine Q Mobile and Facebook reservations sales and online reservations. allowing customers to book spa services, Q E-marketing and email automation classes, room reservations and gift cards. Q Real-time yield/revenue 2013 trade shows Q ResortSuite CONNECT: email management capabilities ISPA; SPATEC; HITEC; and The GSWS automation and e-marketing tool. How many spas do you supply? Who’s who? Additional products and services Deployed in more than 100 spas worldwide. Frank Pitsikalis, founder and CEO; Fauzi Q ResortSuite MOBILE: branded mobile Zamir, CFO and COO; Stephan Karayannop- app allowing your guests to book spa Top clients oulos, VP development. services and classes, activities, room Champneys, UK; Jumeirah, worldwide; Rancho reservations and golf tee times. La Puerta, Mexico; Hershey Resorts, Biggest What the clients say Q ResortSuite SOCIAL: Facebook app Loser Resorts, Palms Casino and Glen Ivy Spa, “We selected ResortSuite because it fi ts our allowing your guests to book spa services, US; Spa Eastman, Ste Annes; AVEDA, Canada. diverse business and has a proven track record classes, activities and golf tee times of providing destination spas with enterprise from a property’s Facebook Fan Page. Plans for 2013 technology to ensure effi cient booking via mul- Q ResortSuite DASHBOARD: monitor 2012 was a huge year for ResortSuite in deliv- tiple channels, streamlined operations and KPIs across all operations to make ering guest-facing experiences, including unmatched business intelligence.” better business decisions. online reservations, mobile concierge, social Alex De Carvalho, MD, Champneys Group www.spahandbook.com spa business handbook 2013 201 - new dimensions in relaxation

Sky-Skan, Inc /BTIVBt.VOJDIt.FMCPVSOF COMPANY PROFILE

Sky-Skan Europe GmbH Einsteinstrasse 28, 81675 Munich, Germany Tel: +49 89 6428 9231 Fax: +49 89 6428 9232 Email: [email protected] www.skyskan.com

Background briefi ng Since 1967 Sky-Skan has been the leading provider of multi-media products, services and turnkey installations to the planetarium industry. For over 15 years this has included projection systems designed to cover full or partial spherical surfaces with seamless video The dome-themed Therme Bad Aibling in Germany has a relaxation dome which uses Sky-Skan technology in stunningly high resolution. This technical capability has enabled Sky- USPs New products Skan to expand into other areas like spa and Sky-Skan is unique in its 45-year history of Q The Defi niti®8K projection system: deliv- wellness, special venue theatres, Expos, prod- dealing with almost any type of situation and ers 30 million pixels to a hemispheric screen. uct launches and research visualisation. request and has won numerous awards for its Q Defi niti®Surround: a 360° sound environment Digital image generators allow rapid confi g- technology and installations. The company is based on wave-fi eld synthesis from IOSONO. uration to any one of countless themes. also unique in that it offers full support in- Q CoveEX: modular cove lighting with unique Recently Sky-Skan technology has been house from concept phase to post-sale support, high-resolution control, designed to eliminate specifi ed for a number of new spa and well- including content creation and distribution. visible stepping or other artifacts in operation. ness applications and several new projects are With the immersive nature of Sky-Skan's including Sky-Skan in their designs. installations there's been a growing number Top clients of requests from leading fi lm festivals around Many of the world’s leading science centres Additional services the world, which are looking to take the cin- and Expos. Sky-Skan was part of the gold- The Sky-Skan Defi niti® line of projection sys- ema experience to the next level. medal team at EXPO 2012 (German Pavilion) tems covers everything from the smallest to and EXPO2010 (Saudi Arabia pavilion). largest spaces, using confi gurations based on Main services The dome-themed Therme Bad Aibling single projectors with fi sheye optics or multi- Our in-house design department includes an in Southern Bavaria has a special relaxation projector layouts using sophisticated masking architect for liaison with project planners, and dome based on Sky-Skan technology. and edge-blending technology. an engineering department which handles spe- Defi niti®Surround is the company's 360° cial requests for function or adaptation. Where in the world? sound environment, and CoveEX lighting Sky-Skan works all over the world, some- Sky-Skan serves clients worldwide from brings sophisticated RGB lighting effects times with local partners – as happens in China. offi ces near Boston, USA; Munich, Germany; with 32- bit control, so fades and transitions Everything which is delivered to our customers and Melbourne, Australia. It has partners in are smooth and invisible at very slow speeds. is fully support by the in-house team. China, India, Korea, South America and Japan. www.spahandbook.com spa business handbook 2013 203 DESIGN.DESIGN. HYGIENE. HYGIENE. VITALITY. VITALITY.

HEALING HEALING CLAY CLAY SPASPA CeremonyCeremony forfor BodyBody andand SoulSoul

www sommerhuber com COMPANY PROFILE

Sommerhuber GmbH Resthofstr. 69, 4400 Steyr, Austria Tel: +43 7252 893 0 Fax: +43 7252 893 210

Email: [email protected] Christian Sommerhuber, www.sommerhuber.com owner

Background brieﬁ ng Owned by the Sommerhuber family, Som- merhuber Ceramic Manufactory combines the advantages of traditional tile manufac turing with modern living. Following research and intensive technological developments, the company established a range of ceramics for spas in 2004.

Main services Sommerhuber specialises in the production of heat storage ceramics for private and public spas. Sommerhuber’s product range includes seats and benches for wet and dry rooms, heated loungers, hamam tables, ceramic foot Sommerhuber’s heated loungers in their most beautiful form basins, healing clay spas and wall ceramics. thereby further promotes relaxation. Top clients USPs Sommerhuber’s home spa suite concept is The Venetian, Las Vegas, US; Blythswood Sommerhuber’s heat storage ceramic stands unique within the spa market, offering a mul- Square, Glasgow, UK; Lucknam Park Hotel out from other ceramic materials because it tifunctional room for use as a steamroom or & Spa, Bath, UK; David Lloyd, Southampton, transmits health-promoting, long-wave infra- tepidarium, for aromatherapy sessions or UK; Holmes Place, Berlin, Germany; Lion Rise red ceramic radiant heat to the body. simply as a shower room. Each project is Club House, Hong Kong; Flame Towers, Baku, Ceramic radiant heat acts in a comforting customised to the individual needs of the Azerbaijan; and Royal Caribbean’s Oasis of the way on the vegetative nervous system, pro- customer and the area they have available. Seas and Allure of the Seas. motes blood circulation, relieves muscular TA minimum of 3sq m space is required. tension and thus positively inﬂ uences relax- Where in the world? ation and vitality. Large area ceramics provide New products Europe, USA, UAE and Asia. maximum hygiene as there are only a few The Healing Clay Spa combines Sommerhu- joints, and the ergonomic surface perfectly ber’s unique heated, infra-red ceramics with Who’s who? follows the contours of the human body. The therapeutic mud treatments to create a treat- Stephan Hoelzl, project and product manager; velvety-soft surface is pleasant to touch and ment that rejuvenates the entire body. Christian Sommerhuber, owner. www.spahandbook.com spa business handbook 2013 205 Join SpaBooker, the leading provider of spa software, powering over 6,000 spas worldwide with online booking, comprehensive marketing, centralized reporting, and so much more. COMPANY PROFILE

SpaBooker 22 Cortlandt Street, Floor 18, New York, NY 10007, USA Tel: US +1 866 966 9798 UK +44 (0)20 7193 3780 Email: [email protected]

Twitter: @spabooker @getbooker Tracey Solanas, www.booker.com VP enterprise sales

Background briefi ng also automatically captures customer data 2013 trade shows SpaBooker is the leading web-based busi- with web-based forms, and it tracks every ISPA; IECSC; Global Spa and Wellness Summit; ness management software for the spa and customer’s history from past appointments ISSE; ICES; Premiere; Spa Life UK; Spa China. wellness industry. Over 6,000 clients choose to retail sales and gift certifi cate sales. SpaBooker to help run their businesses, Global hospitality brands like Hilton choose Who’s who? including independent spas, multi-location SpaBooker because of its commitment to Tracey Solanas, VP enterprise sales; Paul Morris, chains, and global hospitality brands such as innovation. With quarterly software releases, Ana Rodriguez-Santos and Mahmood Qureshi Hilton Hotels and Six Senses. SpaBooker clients benefi t from exciting new – international market development. features and enhancements that support trends Main products and align with business needs. What the clients say SpaBooker’s cloud-based solution replaces SpaBooker offers PMS integration so hotel “We selected SpaBooker because they're the outdated technologies, from manual meth- spas can provide a seamless experience for most robust, forward-thinking and innovative. ods to disconnected software, and unifi es the guests. It also offers 200+ APIs — the most We now offer booking through our in-room con- essential components of running a spa with in the industry — so clients can custom-build cierge using their web-based system. With fi ve tools such as an appointment book, a robust appointment booking apps and integrate Spa- releases a year, they're constantly evolving, with customer database, integrated marketing Booker features with third-party systems. a focus on revenue-driving marketing tools.” tools, inventory management, point of sale, SpaBooker is a leader in both enterprise and Jose Antonio Abud, Director of Tourism and reporting. small business markets and delivers positive Services, Hard Rock Hotels & Resorts SpaBooker enables spas to increase revenue results in revenue, customer retention, spa cap- from their own websites with real-time online ture rates and retail sales to spas of all sizes. “Since switching to SpaBooker, our revenue has booking and eCommerce features. Businesses increased by 33 per cent. It's more professional can also fi ll open appointments and attract How many spas do you supply? and easier to use than other programs and a very new customers with social media integration, SpaBooker powers over 40,000 spa profes- useful tool in managing the entire business.” discounts, yield management tools, Facebook sionals across 6,000 spas in over 70 countries Rachel Boddy, owner, booking apps and gift certifi cate sales. and is available in eight languages Boddy Language, Edinburgh, UK

USPs Top clients “SpaBooker really saved us. Now, 90 percent SpaBooker’s web-based, mobile and tablet Hilton Spas Worldwide; Hard Rock Hotels & of our bookings are online and completely apps give spas back-ofﬁ ce access on the go Resorts; Onyx Hospitality Group; Meliá Hotels; straightforward for our customers.” and allow spa customers to book their own Six Senses; Kempinski; Banyan Tree; MSPA Johny Miric, co-founder, Energy Clinic at the appointments around the clock. SpaBooker International; Waldorf Astoria; and Barcelo. Atlantic Kempinski, Hamburg, Germany www.spahandbook.com spa business handbook 2013 207 ALWAYS THINKING (about how we can send you more business)

SpaFinder® Wellness is passionate about sending our clients business 365 days a year. We offer the world’s largest spa and wellness gift card and voucher programs, the top-ranking consumer websites, integrated travel marketing initiatives, and innovative technologies — all designed to bring more clients through your doors.

To join the program, email SpaFinderSales@spafinder.com spafinder.co.uk spafinder.com spafinder.ca COMPANY PROFILE

SpaFinder® Wellness, Inc. 257 Park Avenue South, New York, NY 10010, US Tel: +1 212 924 6800 Fax: 1 212 924 7240 Email: Info@spaﬁ nder.com

Twitter: @spafi nder ® Facebook: www.facebook.com/SpaFinder www.spafi nder.com www.spafi nder.ca www.spafi nder.co.uk Pete Ellis, chairman & CEO

Background briefi ng Additional services Where in the world? The company debuted in 1986 as Spafi nder and The new Last Minute from SpaFinder Well- SpaFinder Wellness Gift Cards/vouchers in 2012 rebranded as SpaFinder® Wellness, in ness is an online service offering consumers and spa/wellness partners are available in 77 recognition of its status as the world’s largest same- or next-day discounted appointments countries. SpaFinder.com is worldwide, while marketer of spa, wellness, and fi tness services at the fi nest spas, salons, and fi tness studios. SpaFinder.ca and SpaFinder.co.uk offer local- and products. Last Minute moves beyond the daily deal ised information and gift card purchasing. model by providing un-booked appointments Main products and services that are available over the following 72 hours Top clients Dedicated to helping people around the world and by using proprietary yield management Leading Spas of the World, Champneys, find the experiences and information that technology that gives businesses control over Canyon Ranch, Red Door Spas, Miraval Resort will inspire them to live a healthier lifestyle, when their special offers are booked and used. & Spa, Curves, Chiva-Som, Ananda in the Him- SpaFinder Wellness brings over 25 years’ of The company’s Corporate Wellness Pro- alayas, Bliss®, Mandarin Oriental Hyde Park. marketing expertise to corporations and busi- gram connects its spa and wellness partners ness owners, ensuring they reach their target with top corporations by providing gift cards/ Who’s who? audiences through its digital platforms, gift vouchers as wellness incentives. Pete Ellis, chairman/CEO; Susie Ellis, pres- card programs, and social media. ident; Steve Kane, chief revenue officer; In 2012 the company increased its products USPs Michelle Pae, chief product officer; John and services by adding thousands of addi- SpaFinder Wellness’ marketing and digi- Bevan, MD/VP, SpaFinder Europe; Leslie tional spas, wellness practitioners and yoga, tal media teams offer unequalled expertise Bruce, MD, SpaFinder Canada. pilates and fi tness studios, to the already vast to the company’s clients around the globe. SpaFinder Wellness Network. SpaFinder.com is the top-ranked website What the clients say SpaFinder Wellness is the largest retailer providing spa/wellness information to con- “With SpaFinder, we never see wastage. Every and wholesaler of spa, wellness, and beauty sumers. Its annual Global Spa and Wellness time we do a promotion we see real results.” gift cards and vouchers, connecting purchas- Trends Report helps clients understand how Tracy Willis, marketing manager, ers to thousands of spa and wellness locations trends will impact their business. In 2013 the Gwinganna Lifestyle Retreat in 77 countries. The cards/vouchers are sold company opened offi ces in Toronto, Canada; at over 70,000 retail outlets and leading gro- it continues to expand in the UK and Europe. “A shift to wellness is the future, and SpaFinder cery chains, as well as on SpaFinder Wellness Wellness is at the vanguard of the effort to websites. Corporate gifting partnerships and How many businesses do you supply? understand it and help us thrive as it happens.” reward programs include American Express, SpaFinder Wellness partners with over 20,000 Angela Cortwright, spa principal Delta SkyMiles, and American Airlines. businesses worldwide. Spa Gregorie’s www.spahandbook.com spa business handbook 2013 209 Sparcstudio design beautiful award winning spas for discerning owners, operators and spa guests

OUR CLIENTS INCUDE ASPRIA HAMBURG đ CALCOT MANOR HOTEL & SPA đ SO SPA SOFITEL ST JAMES đ AB HOTELS SPA AT SOPWELL HOUSE đ RAMADA SPA UKRAINE CENTER PARCS AQUA SANA & SPA SUITES đ CARITA SPA AT RICHARD WARD đ REEBOK CLUB CANARY WHARF đ ENGLISH CARE VILLAGES

Sparcstudio Ltd The Boathouse, Embankment, Putney, London, SW15 1LB UK Tel: +44 (0)844 879 3765 Email: [email protected] Facebook: sparcstudio www.sparcstudio.co.uk Neil Fairplay, Beverley Bayes, Tom Howell

Background briefi ng its new ‘Villages Nature’ resort outside Paris. Sofi tel; Sopwell House, English Care Villages, The company was established by Beverley Sparcstudio also have an in-depth knowledge Disney, Reebok and Ramada. Bayes, Neil Fairplay and Tom Howell direc- of the fi tness market. Projects in this sector tors/key stakeholders who have worked include Sofi tel So FIT, London; The Harbour Where in the world? together for over 20 years. Club, London; The Reebok Club, London; and We work worldwide, new for 2013 will be The Amida Clubs, UK. France, Ukraine and Lithuania. Main products and services The company is passionate about good light- With over 20 years' experience in spa and ing design and this is a key element of its service. Plans for 2013 wellness design, Sparcstudio creates beauti- Center Parcs Aqua Sana Woburn, UK; Calcot ful, award-winning spas for discerning owners, USPs Spa, UK; Dormy House Spa, UK; Pennyhill operators and spa guests. Sparcstudio provide a personal, friendly ser- Park The Spa, UK; ReeSpa Reebok Club Canary The company has a detailed knowledge of vice with director involvement throughout a Wharf, London, UK; Sopwell House Spa, UK. the operational requirements and techni- project, and look to build long-term relation- cal aspects needed to deliver an outstanding ships with clients and their businesses. The 2013 trade shows experience for spa guests. team at Sparcstudio strives to create highly Spa Meeting, Morocco; Spatec, Tenerife; Sparcstudio always strive to create unique, creative, unique design solutions with great Hotec, Malta. inspiring environments based on a detailed attention to detail and believes its specialism understanding of the brand aspirations, in spa is key to delivering spas that don’t just Who’s who? unique location and target market of a spa. look good, but actually work. Beverley Bayes, director; Neil Fairplay, direc- Work stages include concept vision, operator; Tom Howell, director. tional layout, detailed design, lighting design, Awards FF&E selection and specifi cation, site consul- Design awards for So Spa include the Condé What the clients say tancy and fi nal realisation. Nast Traveller award for favourite UK hotel “We fi rst worked with the Sparcstudio team spa, Condé Nast Johansens Award for most in 2004 when we built Calcot Spa. Additional areas of work excellent spa, FX design award, and numer- This Spa has won several prestigious awards In addition to hotels and spas, Sparcstudio is ous awards for Calcot Spa, including the Condé in no small part due to the design and techni- also working on a number of wellness facilities Nast Traveller award for favourite UK hotel spa. cal strengths that Sparcstudio brought to the in new-build, luxurious fi ve-star care villages. project. Our long and fruitful relationship has The company is also designing accommodation Top clients been extremely enjoyable.” relating to spas, including spa suites at Center Aspria; Calcot Manor; Center Parcs; Dormy Cathy Ball, spa director, Parcs and suites and rooms for Disney within House; PennyHill Park; Rockcliffe Hall; Calcot Manor Hotel and Spa www.spahandbook.com spa business handbook 2013 211 www.spasoft.com COMPANY PROFILE

SpaSoft® Springer-Miller International Sovereign House, 3rd Floor, 26/30 London Road, Twickenham, TW1 3RW, UK Tel: +44 (0)20 8538 9098 Fax: +44 (0)20 8891 2109 Twitter: @spasoft www.spasoft.com Larry Hall, president and CEO

Background brieﬁ ng SpaSoft has been a spa technology leader for more than 15 years. The company is part of PAR Springer-Miller Systems Inc, a wholly owned subsidiary of PAR Technology Corporation (NYSE:PAR) and a leading provider of guest- centric hospitality management systems.

Main products The SpaSoft Spa and Activity Management System allows spa operators to comprehensively manage spas and provide staff with a user-friendly system backed by the industry’s best technology and operational knowledge. SpaSoft streamlines resource management, The SpaSoft Spa and Activity Management System allows you to comprehensively manage your spa activity scheduling, internet booking, group booking and business and fi nancial reporting fl ow of guest-centric information. Q Inventory management and analysis systems. The software is built on Flexible and customisable, SpaSoft spa Q Business and fi nancial a highly secure PA-DSS-validated platform. management software can streamline: reporting and analysis Q Mobile solutions for guests and staff Additional services Q Resource management Where in the world? SpaSoft also offers the SMS|Host® Hospitality Q Activity scheduling SpaSoft serves customers in over 50 countries Management System and the ATRIO™ cloud- Q Internet booking and more than 800 spas worldwide. based hospitality technology platform. Q Waitlist management and turnaway tracking 2013 trade shows USPs Q Group booking Green Spa Network Conference; Global Spa SpaSoft interfaces with various systems, Q Yield management, revenue and Wellness Summit; HITEC; ISPA. including hotel property management sys- management and forecasting tems, credit card and gift card processors, Q Club membership Who’s who? back offi ce systems, membership billing, and Q Secure point-of-sale transactions Larry Hall, president & chief executive offi cer; other PAR technologies, to create a seamless (PCI-DSS / PABP-PA DSS validated) Michelle Young, director of major accounts. www.spahandbook.com spa business handbook 2013 213 Spa & Activity Software for your success

TAC | The Assistant Company Schildbach 111, Hartberg, Styria, 8230, Austria Tel: +43 3332 6005 990 Fax: +43 3332 6005 950 Email: ofﬁ [email protected] LinkedIn: http://www.linkedin.com/company/tac-gmbh Facebook: www.facebook.com/reservationassistant www.reservationassistant.com Thomas Roessler, MD

Background briefi ng web shop on their Facebook page, so Facebook How many spas do you supply? TAC is an owner-managed, entrepreneurial fans can book treatments, buy or redeem gift More than 6,500 users in 53 countries. company and was founded in 2001. certifi cates and purchase products. The In- Facebook Booking App works in real time Top clients Main services with the core Reservation Assistant system. Hyatt; La Mamounia; Rocco Forte Hotels; Swis- Reservation Assistant, TAC´s spa and activity Guest reservations and sales completed via sotel; Kempinski Hotels & Resorts; Emirates software, facilitates all procedures necessary Facebook instantly appear on the Reservation Airport Spa Dubai; Grand Resort Bad Ragaz; for spa management, including scheduling, Assistant availability screens, in guest profi les Nivea Spa; Radisson; Palace Gstaad; The Dolder membership management, table reservation, and on revenue reports. Product inventory, Grand; Richmond Nua Wellness and Aspria. personnel administration, stock control, golf employee schedules and treatment room allo- management, web shop, voucher management, cation plans are all immediately updated. Where in the world? guest relationship management and billing. Additional solutions include a Mobile App Fifty three countries, including the USA, Ger- In addition, Reservation Assistant offers enabling customers to book treatments and many, Austria, Switzerland, Mexico Hong Kong, more than 120 interfaces to external sys- purchase products and gift certifi cates via any Morocco, Qatar and the Dominican Republic. tems such as PMS and access control, as well mobile device and a version of Reservation as reports and statistics for measuring per- Assistant running on tablet PCs. 2013 trade shows formance and a dashboard providing a quick Meet the Top, Turkey; FIBO, Germany; overview of a spa’s economic performance. USPs HITEC, USA; ITB, Germany; and ISPA, USA. Reservation Assistant is available in 18 differ- Additional services ent languages and individual adaptions are Who’s who? TAC Digital Signage is another tool aimed at possible for each location. Modules can be Thomas Roessler, managing director; Guen- increasing a spa’s revenue. These electronic added to create tailor-made solutions. ther Poellabauer, director marketing and posters are located in strategic positions like The interlocking modules enable resorts sales; Gernot Tobisch, director operations. the spa reception and are animated with adver- to cover all their needs, from reservation and tisements for treatments and products. billing management to table, golf and mem- What the clients say The Reservation Assistant software high- bership management and stock control. A “TAC supports us through Reservation Assis- lights last-minute treatments and advertises qualifi ed support team is at customers' distant, its holistic spa management solution. It them on the electronic boards, attracting posal 24/7 via telephone, mail, Skype or fax. helps us manage our resources effi ciently and guests´ attention and generating extra sales. Due to a worldwide partner network, support react fl exibly to our guests’ needs.” With the In-Facebook Booking App, spas is not only provided in German and English, Hakan Balcan, General Manager, can now offer the full functionality of TAC's but also in the customer's native tongue. Richmond Nua Wellness-Spa Sapanca

www.spahandbook.com spa business handbook 2013 215 No space for a gym? Think again.

www.technogym.com

PLURIMA THE SMART MULTISTATION Plurima is the versatile, compact, cable-based multiple strength training station which perfectly complements any cardio range.

Compact and modular Plurima has a footprint starting from just 3.8 square metres – making the most of small spaces. User-friendly Plurima is easy and instinctive to use. Visual settings and exercise suggestions via QR codes provide workout guidance even without professional supervision. Stylish lines Plurima’s contemporary design, ergonomic lines and premium materials add sophistication to any wellness environment. Discover Plurima. Book an appointment with our consultant by calling free phone 0800 316 2496

UNITED KINGDOM - TECHNOGYM UK Ltd. – Ph. 0800 316 2496 – e-mail: [email protected] OTHER COUNTRIES - TECHNOGYM SpA – Ph. +39 0547 650101 – e-mail: [email protected] COMPANY PROFILE Technogym Doncastle House, Doncastle Road, Bracknell, Berkshire RG12 8PE UK Tel: +44 (0)1344 300 236 Fax: +44 (0)1344 300 238 Email: [email protected] Twitter: @Technogym LinkedIn: www.linkedin.com/company/technogym Facebook: www.facebook.com/technogymspa Blog: www.technogym.com/blog/en www.technogym.com Nerio Alessandri

Background briefi ng Additional products and services Top clients Technogym was established in 1983. Nerio Research shows high quality gym and spa Starwood Hotels and Resorts; Bvlgari Hotels Alessandri is founder and president, and with facilities are key infl uences for guests when & Resorts; Carnival UK; Dorchester Collec- brother Pierluigi owns 60 per cent of the com- selecting hotels and spas. Technogym’s com- tion Hotels; Chewton Glen; The Gleneagles pany. Arle (private equity) own 40 per cent. plete fi tness solutions increase the spa’s ability Hotel; The Grove; The Celtic Manor Resort; to attract and retain guests and visitors. Pennyhill Park Hotel & The Spa; plus many Main services The company offers aftersales support, add- other prestigious locations worldwide. Technogym is the world’s leading supplier of ing value and helping operators attract more products, services and solutions to the well- guests while ensuring they gain maximum Where in the world? ness and fi tness markets. benefi t from their wellness spaces. We supply 100 countries – both directly and Benefitting from decades of research, The company also supplies collateral and through a distributor network. Locations, Technogym has developed fitness equip- online tools which can be co-branded to moti- including showrooms and retail partners, can ment collections to create stunning wellness vate guests to use facilities, help operators be found at www.technogym.com. areas made with the highest quality materi- track space usage and offer ways to help them als and beautifully designed to complement stay in regular contact with spa guests. 2013 trade shows and enhance hotels and spas. IHRSA; FIBO; Hotel Summit, London; Salone For the fi rst time in our industry, Techno- USPs del Mobile, Milan; and LIW, among others. gym has harnessed cloud computing to create All products originate from in-depth research. mywellness cloud, a key ingredient in the Tech- Dedicated staff, medical professionals and aca- Plans for 2013 nogym Ecosystem. The mywellness cloud demics investigate and create solutions to help Technogym will be launching exciting new provides a complete set of web and mobile people live healthier lives through exercise. products in 2013 and continuing to promote applications that can be accessed from Tech- Engineers, technicians and designers prototype. its cloud-based solutions and business apps. nogym equipment and any personal device to Products are given wear and tear tests and dis- The company opened its new headquar- keep operators and their customers connected cussed in focus groups before manufacturing. ters in Italy in 2012, housing a research and inside and outside the facility and provide an The results defi ne new concepts and products innovation centre, production facilities and integrated, personalised training experience. from the Technogym R&D Centre. Our motto a wellness centre dedicated to physical activ- Technogym equipment is easy for users is “Let’s move for a better world”. ity, interior design and wellness education. to set up by themselves, offering a series of Since 1983 we've been striving to raise Inspired by eco-sustainability and bio-archi- exercise programmes for guests to use eaily awareness of the importance of a wellness life- tecture, the 150,000sq m Wellness Campus is – whether they are new to wellness, or to style, which includes regular exercise, healthy the fi rst in the world where visitors can expe- enhance their usual workout. diet and a positive attitude to life. rience and enjoy insights into wellness.

www.spahandbook.com spa business handbook 2013 217 www.thalgo.co.uk COMPANY PROFILE

Thalgo Elgin House, 51 Millharbour, London, E14 9TD, UK Tel: +44 (0)20 7512 0872 Fax: +44 (0)20 7512 0871 Email: [email protected] Twitter: @ThalgoUK Facebook: www.facebook.com/ThalgoUK www.thalgo.co.uk Bernard Sirop, MD

Background briefi ng Additional products How many spas do you supply? Thalgo was founded in 1964 and has been The Thalgo Group includes spa brand Terraké, Over 500 worldwide. family owned since 1999 by Jean-Claude Sirop, skincare brand Ella Baché, which is based on CEO and his son Bernard Sirop, MD. nutridermologie and Perron Rigot – depila- Where in the world? tory wax experts. Ninety countries worldwide. Main products and services In addition, the Thalgo Group includes The original French marine spa brand, Thalgo organic make-up brand Couleur Caramel Plans for 2013 has been led by science and marine research and dermo-cosmetics brand Novexpert. The The Group's three-year objective is to grow from the outset and is renowned for treatments Group also offers beauty training and has its worldwide by 25 per cent. A large part of our and products that deliver excellent results. own International Beauty School plus Thalgo focus will be on growth in Asia. Thalgo brings together the best in spa and Spa Management – created in 2001 – which The Middle East and North America are beauty and continues to push the boundaries offers spa creation consultancy. also looking to be strong markets, so we will of innovation, providing spas with on-trend also aim to develop business in these areas. treatments and products. Thalgo is inspired USPs Thalgo relaunched its spa ritual, Indocéane by thalassotherapy spa treatments that use Thalgo is committed to making our partners' early this year, which offers a journey to the real seawater and seaweed to effectively business a success. Luxurious and results- Far East with 'stopovers' in exotic locations. treat a range of conditions. The sea contains focussed treatments, high-performance The company is also launching a BB cream – a wealth of treasures for health and wellbe- skincare innovations, fi rst class training and both retail and professional versions – and ing which Thalgo harnesses in its range of spa account management, marketing and commu- will also relaunch the Thalgo premium skin- treatments and skincare products. For almost nications support... just a few of the reasons care line Exceptional at the end of 2013. 50 years, Thalgo has explored the sea depths which make Thalgo your perfect marine spa New markets for 2012 included Mexico, and identifi ed specifi c seaweeds with anti- and beauty partner. Kazhakstan, Georgia and Mongolia. For ageing, slimming, detoxifying, rebalancing, 2013, the focus is on Asia, the Middle East hydrating and soothing properties. Top clients and North America. Thalgo takes a 360-degree approach which Stoke Park Hotel Spa and Country Club, UK; In 2012, the Group opened an office in combines professional cosmetics and treat- Hoar Cross Hall Spa Resort, UK; Chuan Spa Singapore to serve the Asia market. ments, homecare products, nutritional at The Langham, London, UK; Headlam Hall, supplements and medi-spa equipment with the County Durham, UK; Conrad Bali, The Lang- Who’s who? therapist's professional consultation to provide ham Xintiandi, Shanghai, China; Movenpick Jean-Claude Sirop, CEO; Bernard Sirop, MD; a complete solution with optimum results for Resort & Spa, Dead Sea, Jordan; and Kempin- Michel Gras, international export director; Mar- the client and optimum revenue for the spa. ski Hotel, Turkey. ian Green, managing director Thalgo UK.

www.spahandbook.com spa business handbook 2013 219 www.unbescheiden.com COMPANY PROFILE

Unbescheiden GmbH Ruhrstrasse 6, Baden-Baden, 76532, Germany Tel: +49 7221 95340 Fax: +49 7221 67186 Email: [email protected] www.unbescheiden.com Heinrich Umbescheiden, director, sales & marketing

Background brieﬁ ng Unbescheiden GmbH was founded in 1869 in Baden-Baden, Germany. The company is family-owned: Mrs Unbescheiden is the CEO and her two sons Heinrich and Mark are members of the management board.

Main products Equipment for spas and wellness centres, as well as hydrotherapy equipment. The Spa Sensations product line features equipment for professional health and beauty treatments and spas. This includes hydrotherapy baths for fully automated underwater massages, partner baths, dry fl oatation systems Umbescheiden develops each system to meet the needs of the user with a focus on the highest quality for body wraps, and tables for oil massages, hot-stone treatments, Ayurveda sessions and company offers a range of treatment options manual underwater massages, combination Vichy showers. and advanced technical solutions. units, a medical bath and a dry fl oatation system represent a full product line for this sector. Additional services Top clients Feedback from clients and fi rst impressions The services range from equipment solutions Evian les Thermes, Evian, France; Sofi tel Bah- from the latest exhibitions has been positive for individual treatment rooms to designs of rain Zallaq, Bahrain; Waldorf Astoria, Berlin, and encouraging. The fi rst units of the new line hydrotherapy areas with therapeutic facili- Germany; Hotel Palace, Meran, Italy. will be installed soon. Regardless of the equip- ties such as movement baths and swimming ment or product line, Unbescheiden aims to pools. Unbescheiden also offers pool equip- Where in the world? create the best solutions for its clients. ment and water attractions – especially for Worldwide. pools with sea water or thermal water. Who’s who? Plans for 2013 Veronika Unbescheiden, CEO; Heinrich USPs Unbescheiden has launched the new Unbescheiden, director sales & marketing; Each system is developed to meet the require- Avantgarde product line for medical spas Mark Unbescheiden, director of engineer- ments and preferences of the user. The and therapy centres: units for automatic and ing and production. www.spahandbook.com spa business handbook 2013 221

COMPANY PROFILE

VOYA

Finisklin Business and Technology Park, Sligo, Ireland Tel: +35 3719 161 872 Fax: +35 3719 150 007 Email: [email protected] www.voya.ie Mark Walton, MD and co-founder

Background briefi ng ing and warehousing and pick/pack fulfi lment Top clients Our family owned Seaweed Baths opened in for client online orders. Formulations can Jumeirah (Burj Al-Arab); Ritz Carlton; Four 1912, and the product line launched in 2006. be tailored for markets and the use of appro- Seasons Hotels and Resorts; Queen Mary 2; priate indigenous materials. Canyon Ranch; St Regis Hotels and Resorts; Main products Park Hyatt; The Landmark Hotel; The Cha- VOYA is a multi-award winning business, proud USPs teau; and GHM Hotels. to have produced the world’s fi rst range of cer- Q Unique, innovative treatment and prod- tifi ed organic seaweed-based products. All our uct development: we specialise in creating a Plans for 2013 100 retail and professional products contain unique bespoke spa experiences and support- We have a number of new products and treat- extracts from wild seaweed which is sustaina- ing products for our clients. ments available and will be entering new bly hand-harvested by the Walton family. Q Genuine organic/environmental spa offer- countries in 2013, mostly due to new open- All VOYA products combine the ing: currently our products are licensed by the ings by our fi ve-star operators. therapeutic properties of seaweed with sci- Soil Association. entific excellence and contain a minimum Q Credible authentic history in holistic well- Who’s who? 70 per cent of organic ingredients, specially being: we offer a credible reference to a Mark Walton, managing director and chosen to complement the natural properties 300-year-old holistic tradition. co-founder; Kira G Walton, creative director of the seaweed. Our products are made without Q Strategic client selection: we have strategi- and co-founder; Katherine Durcan, business mineral oils, genetically modifi ed ingredients, cally worked with reputable partners globally, development manager. synthetic colours, fragrances and preservatives ensuring brand integrity and protection from and are suitable for sensitive skins. dilution globally. What the clients say Q Competitive product and service suite offer- “I’m proud to be promoting VOYA products to Additional products and services ing: clients receive excellent support services our guests, with true authenticity.” VOYA has developed an international repu- and thorough and continuous training. Susan Fitzgerald, assistant fi tness manager, tation for its full service private label and as We also have an excellent active account Burj Al Arab, Dubai, UAE a bedroom amenity supplier. management team to help your staff with pro- We have produced over 64 unique prod- motions, incentives and event calendars. “VOYA is a truly authentic wellness and pre- ucts across 46 formulations. The service vention spa brand. The organic seaweed bath covers: fragrance profi ling; market analysis; How many spas do you supply? has become our top spa service and we can- packaging selection; packaging design; for- More than 150 spas in over 37 countries, not keep the retail in stock.” mulation development; product regulatory including Europe, Americas, the Middle East, Michelle Kelthy, spa director, compliance; logistics fulfi lment; stock hold- China, Hong Kong and South East Asia. The Ritz Carlton Spa, Naples, Florida, USA

www.spahandbook.com spa business handbook 2013 223 SPA-KIT.NET PRODUCT ROUND-UP POWERED BY spa-kit.net spa-kit.net The search engine for spa buyers

From skincare and software to showers and saunas, we showcase spa products, equipment and services

KATE CORNEY, PRODUCT EDITOR, SPA BUSINESS

Lemi designs Luxury Line for a homely, comfortable feel Lemi’s new Luxury Line is designed to create a comfortable and relaxing environment. It includes a spa bed, a chaise longue and luxury stools. The solid Spa Suite bed has adjustable settings for the height, backrest and the leg-rest. The 82cm-wide mattress has three layers of non-deformable rubber. The stylish Relax Suite chaise longue is electrically adjustable and comes with an accessory table. Gray’s Gift of Seeds spa book The Suite Stools are designed to complement Lemi’s spa cabin. All models come Gift of Seeds is a collection of diverse in various colours and fabrics. spa-kit.net KEYWORD: LEMI stories by John Gray, who headed up Glen Ivy Hot Springs in the US for 34 years. Now a public speaker and writer, Clarins Double Serum Gray has written 51 memoir essays based on true life stories. Described Clarins has released its Age Control as entertaining, thought-provok- Double Serum, a two-in-one product made ing, poignant, insightful and real, the with organic ingredients. It has been short pieces look at the topics of spa, launched in an eco pump bottle designed love, life, growing up, birth, death and to preserve the liposoluble and hydrosolu- grief, joy and pain. The author’s vivid ble ingredients and also to give a precise descriptions would make ideal reading dosage of the product for application. The in spa relaxation areas. Clarins Double Serum contains cangzhu extract, which is obtained from a plant tra- spa-kit.net KEYWORDS: JOHN GRAY spa-kit.net KEYWORD: CLARINS ditionally used in Chinese medicine.

224 spa business handbook 2013 www.spahandbook.com For more information, or to contact any of these companies, log on to www.spa-kit.net

SpaBooker responds to growth in mobile bookings APPOINTMENTS BOOKED % SCHEDULE BOOKED SpaBooker has updated its mobile appli- Your Your 10 Average: 4 4 %Average: 1% cation following a surge in mobile activity,

with almost 200,000 appointments TOP SERVICES Quantity | Revenue APPOINTMENTS BY DAY OF WEEK By Hour JET LAG MASSAGE $93.00 Monday (3) booked through mobile devices in the ﬁ rst MEN’S HAIRCUT$18.75 Tuesday (1) Wednesday (1) six months of 2013. The app lets spa Thursday (2) Friday (1) owners use the software management tools on tablets, enabling them to book,

edit, cancel and update appointments. TOP CUSTOMERSBy Visits | By Spend NEW CUSTOMERS KRISTIN JENNINGS $93.00

Operators can also view customer details Your 4 Average: 1 and access basic reporting via the app. TOTAL REVENUE The app can be used to accept payments Your Average: $545.25 Sothys reformulates on-the-go by connecting SpaBooker’s $111.75 credit card swiper to the spa’s tablet. spa-kit.net KEYWORD: SPABOOKER Sothys has redesigned its Skincare Essentials range with new textures and fragrances to suit different skin types Biodroga’s medic skincare including skin with fragile capillaries. Based on natural ingredients, the for- Biodroga has entered into the medical mulations are now also paraben-free. skincare arena with Biodroga MD. The line There are four new cleanser and toner has been created using the practices of duos and an eye make-up remover phytopharmacy (the research of medici- contains poppy seed extract. As well nal products with botanical ingredients), as reformulating previous peeling dermatology, biotechnology and cosmet- and deep cleansing products, Sothys ics. The range includes four cleansing has developed a brand new Micro-Gel products; two Skin Boosters; two Perfect Peeling product with white tea. Hydration moisturisers, three sensitive spa-kit.net KEYWORD: BIODROGA skin products, three for anti-ageing and spa-kit.net KEYWORD: SOTHYS

Comfort Zone launches Skin and high-tech ingredients that can be used by men and women aged 25 and Regimen products and care over. The Hydra-Pro and Juvenate-Pro Comfort Zone has developed Skin Regimen Boosters contain Comfort Zone’s Longevity – six skincare products with supporting die- Complex designed to give anti-inﬂ amma- tary products. The active nutricosmetics tory, anti-glycation and anti-oxidant action line includes Juvenate-Pro Booster, Hydra- with carnosine, spinach, maqui berry and Pro Booster, Duo Cleanser, Juvenate-Pro omega-3 rich chia seeds. With hyaluronic Rich Cream, Hydra-Pro Cream Gel and acid, retinol and maslinic acid, the prod- Night Renewer. The range is designed to ucts are created to give deep hydration. offer corrective and protective face products with a high concentration of natural spa-kit.net KEYWORDS: COMFORT ZONE

www.spahandbook.com spa business handbook 2013 225 SPA-KIT.NET PRODUCT ROUND-UP POWERED BY spa-kit.net

SpaRitual launches Meditate nail lacquer collection for 2013 SpaRitual’s spring 2013 nail lacquer collection Meditate is infused with bamboo to increase nail strength. The subtle pas- tel shades include blue, green, pink, peach, beige and white. The nail lacquers are vegan-friendly and free from synthetic dyes and parabens, DBP, toluene, formaldehyde, formaldehyde resin, and camphor. A portion of the profits from Meditate will be donated to the David Lynch Foundation, an Elemental’s sensitive line organisation which uses meditation programmes to help disadvantaged children Elemental Herbology has added two and adults overcome stress and hardships. spa-kit.net KEYWORD: SPARITUAL products to its sensitive skincare line. The Delicate Cleanse Facial Cleanser and Calendula and Rose Moisturiser Skin Authority’s Vitamin D line offer nutrients to nourish the skin and restore its vitality. Products are for all Skin Authority has developed a vitamin ages and skin types, and include pure D skincare line designed to help reduce rose damask water. Delicate Cleanse vitamin D deﬁciency. VitaD Fortiﬁed has is a milk facial cleanser with cham- been created in collaboration with the omile and omega 3, 6 and 9 and Dole Nutrition Institute. It features a topi- horse chestnut. Calendula and Rose cal vitamin D elixir aimed at boosting the Moisturiser contains shea and coco skin’s immune defense and an edible butter, calendula and echium oil. whole food spice powder to boost internal vitamin D levels. The products are availa- spa-kit.net KEYWORD: ELEMENTAL spa-kit.net KEYWORDS: SKIN AUTHORITY ble to buy individually or in a duo set.

Body conditioning by QMS micro-ﬁne particles, anti-oxidant rich mala- chite extract and essential oils. Lift-o-Firm QMS Medicosmetics has introduced the Body, for use after the exfoliator, features Body Performance Duo to its portfolio of a matching blend of aromatic oils: lem- body products. Created by surgeon and ongrass, lavender, rosemary, thyme, lime skincare expert Dr Erich Schulte, the duo and mint. These ingredients are intended is designed for smoothing and sculpt- to work on problem areas such as stom- ing the body. It includes the Pro-Body ach, upper arms and the breast area. The Exfoliator, an exfoliating gel, along with a products are made for all ages and are new version of an existing product – the suitable for pregnant women. Revitalising Lift-o-Firm Body. The Pro-Body Exfoliator contains a mix of exfoliating spa-kit.net KEYWORD: QMS

226 spa business handbook 2013 www.spahandbook.com Grimbald Crag Close, St James Business Park, Knaresborough, North Yorkshire HG5 8PJ E: [email protected] W: www.dalesauna.co.uk T: +44 (0)1423 798630 F: +44 (0)1423 798670 SPA-KIT.NET PRODUCT ROUND-UP POWERED BY spa-kit.net

ESPA introduces its Lifestage Serum, Stage Release Moisturiser and Stage Release Eye Moisturiser. The range skincare range for 2013 is lightly fragranced with an essential oil Lifestage skincare has been revealed by blend featuring rose, neroli and jasmine. ESPA. The range is designed to target vis- The serum includes carnosine, liquorice ible signs of ageing and uses a blend of root and Himalayan ﬂ eece vine. The mois- 10 pure and concentrated actives which, turiser is supplemented with lupin seed using stage release technology and extract and black oat complex. The eye an intelligent carrier, penetrate deeper moisturiser includes the ingredients gin- into the epidermis for up to eight hours. seng and golden root. Intended for people (typically) aged 45 and up, there are three key products – NET8 spa-kit.net KEYWORD: ESPA

Elemis’ top Marine Cream gets a birthday makeover Elemis has launched a special 10th anniversary version of its Pro-Collagen Marine Cream, available for spas from April 2013. The anniversary anti-ageing product is available in marine blue packaging with an embossed silver lid showing the ingredients. These include liposomes of gingko biloba, intended to galvanise the micro circulation of the face; three types of seaweed with Dröm sauna uses the anti-ageing ingredient padina pavonica; 500-year-old timbers and rose absolute and mimosa to provide the product's scent. The face cream comes for ‘wow’ effect packaged in a marine blue fabric bag. spa-kit.net KEYWORD: ELEMIS Sauna specialist, Dröm UK, which works on projects in the Middle East and Europe as well as the UK, has cre- Inner Strength aromatherapy ated a Kelo stone-walled sauna. The rustic sauna is made from 80-100 year Aromatherapy Associates has developed a old pines from Finland, which provide bath and shower oil called Inner Strength – a rich woody smell when heated, while its ﬁ rst new blend for 20 years. The blend a feature wall has been made using of essential oils, designed by company real quartzite. A wood-burning stove, president Geraldine Howard in a period of benches made from Aspen timber and illness, helps to soothe the mind and for- lights covered with traditional pine box tify physical strength in times of tiredness. lampshades add to the authenticity. The Inner Strength oil combines clary sage, spa-kit.net KEYWORDS: frankincense, cardamom and rosemary, spa-kit.net KEYWORD: DROM AROMATHERAPY ASSOCIATES rose, vetivert and geranium.

228 spa business handbook 2013 www.spahandbook.com For more information, or to contact any of these companies, log on to www.spa-kit.net

ResortSuite launches version of RS6 into Champneys ResortSuite has created a new version of its software for hotel, resort and destination spa management. RS6 debuted with a rollout across Champneys four destination spas and eight day spas in the UK. RS6 highlights include a revamped one-stop-shop WEB 2.0 booking experience with full itinerary destination reservations, enhanced web services, a web-based staff portal, Windows 8 and 7 support and reports on up to 75 KPIs. My Spa Heaven by Inviion Meanwhile the Oracle-based technology provides the scalability, reliability and speed to Inviion’s My Spa Heaven is a two- manage high volumes of customers. spa-kit.net KEYWORD: RESORTSUITE person cabin capable of producing a range of heat experience settings in one place – from a tepidarium or Aspley swim wear for spas laconium environment to an infra-red sauna or caldarium steambath. The Clothing manufacturer Aspley Leisure has multiple functions are designed to unveiled a range of swim and ﬁtness wear offer a mix of prevention, relief and for retail in spas, hotels and health clubs. relaxation experiences. The cabin also Branded Blu Swim and Blu Fit, the features a hand shower and Kneipp range includes key items that are fre- hose, lateral water jets, a tropical and quently forgotten by spa users, such as rainstorm shower and aromatherapy swimming costumes, goggles, socks and and light therapy. training clothes. Blu Swim costumes are fully lined and made from high chlorine spa-kit.net KEYWORD: INVIION spa-kit.net KEYWORD: ASPLEY resistant fabric.

Carita’s Cinetic Lift Expert massage gloves. Using a microcontroller, a pulsed current works to stimulate the machine beauty device muscles of the face and body to boost The Cinetic Lift Expert by Carita is a the circulation, stimulate the muscles to beauty device for the face, body and hair, ﬁrm the contours of the face and body developed as an alternative to cosmetic and encourage the penetration of active surgery. It uses microcurrent, lumino- ingredients. Blue, yellow and red LEDs are therapy and ultrasonic micromassage used to boost cell metabolism using lumi- technology to reduce wrinkles by more notherapy. Ultrasound vibrating energy than 50 per cent in trials. Modern and gives an oxygenating micromassage. simple in design, its accessories include a skin reﬁner, massage pens and metallised spa-kit.net KEYWORD: CARITA www.spahandbook.com spa business handbook 2013 229 SPA-KIT.NET PRODUCT ROUND-UP POWERED BY spa-kit.net

Thalgo’s new at-home pampe- tion. Also included are Bath Milk Sugars inspired by Egyptian bathing techniques. ing Indocéane spa range The individual milk sugar blocks form bub- Thalgo has introduced the Indocéane bles when immersed in water and the range of pampering products for at-home ingredients include marine chlorella. The spa relaxation. Inspired by Mediterranean, Indocéane Silky Smooth Cream is a light Egyptian, Indian and Chinese shores, the formula using shea butter and rice germ range uses marine ingredients, sweet and oil as well as qi-marine and essential oils. savoury aromas and a variety of textures. The Indocéane Candle gives aromas of The range includes a body scrub with coriander, cardamom and frankincense. sea salt, cassonade sugar and qi-marine – a brown algae intended for skin hydra- spa-kit.net KEYWORD: THALGO

Gharieni uses Swarovski to add some sparkle and light Gharieni has launched the MLW Amphibia wellness massage couch and water bed. The cladding is studded with Swarovski crystals to give treatment rooms a spar- kling appearance. The couch can be easily converted into a water treatment bed by quickly replacing its soft padded central section with water-filled cushions. MLW also has integrated LED bars which light The Wahanda connection up the water cushions and the base of the bed in changing coloured lights. The LED Wahanda, the online health and bars also reflect off the Swarovski ele- beauty business listings website, has ments for even greater glitter effect. spa-kit.net KEYWORD: GHARIENI launched an appointment booking system. The Wahanda Connect system will enable businesses to sell treat- Float Spa expansion plans ment appointments across a variety of platforms – such as their own web- Float Spa Premium Floating Tank System site, Facebook and Wahanda’s website is launching in the USA, Belgian and – to help fill facilities in quieter peri- Russian hotel and spa markets in 2013 ods and aid yield management. A free as part of its growth plans following its scheduling tool and booking microsite, debut in 2012. The products are custom as well as SMS appointment confirma- made and contain 700 litres of salt water tions and reminders are included in and a complex water cleansing system. A the service. 50-minute floating session will include LED lights, scents and underwater sound ther- spa-kit.net KEYWORD: WAHANDA spa-kit.net KEYWORDS: FLOAT SPA apy at the start and end.

230 spa business handbook 2013 www.spahandbook.com Whatever your vision: For changing and treatment room lockers and furniture, Craftsman can realise it

They had the vision... Pennyhill Park Hotel Lagoon Spa Calcot Manor Hotel Titanic Spa Rushton Hall Hotel & Spa The Chapel Cornwall Hotel & Spa Rockliffe Hall Stanley House Hotel Seaham Hall Hotel Wyboston Lakes Hotel Abama Golf & Spa

Craftsman’s expertise has led the O Lockers industry in shaping changing rooms O Cubicles that are at the heart of every facility. O Vanity units Our design led and quality orientated O Bench seating approach is the key to delivering: O Treatment room furniture Tel: +44 (0)1480 405396 Email: [email protected] 0IXYWLIPTJYP½P]SYVZMWMSR www.cqlockers.co.uk CONTACT BOOK Contact Book

3d Leisure Abbey Furnishings tel: +44 1252 732 220 tel: +44 1242 673 555 email: email: How to use the Contact Book [email protected] [email protected] www.3dleisure.com www.abbey-furnishings.co.uk This section shows the basic contact 360° Spa Solutions Absolo Fitness Inc details for spa equipment, product tel: +852 2526 5552 tel: +1 877 422 7656 and service suppliers across the email: [email protected] email: [email protected] globe while full company details can www.360spasolutions.com www.absolo.com be found online at www.spa-kit.net. 4SeasonsSpa Absolute Aromas For a breakdown of particular pieces tel: +31 20 528 6656 tel: +44 1420 540 400 email: email: of equipment, products and services [email protected] [email protected] www.4seasonsspa.com www.absolute-aromas.com that these companies provide please 90210 Organics Absolute Design turn to our Product Selector on p264. tel: +1 661 877 1327 tel: +44 1326 316 372 The Product Selector outlines spa email: [email protected] email: [email protected] products and services by types www.90210organics.com www.absolutedesign.co.uk and categories A&J Gummers Academie Scientiﬁque de Beaute tel: +44 121 706 2241 tel: +1 713 688 5900 www.sirrusshowers.com email: [email protected] www.skinacademie.com AB Audio Visual Ltd tel: +44 1945 476 973 Activewear Sport Shop email: [email protected] tel: +44 1454 616 092 www.abaudiovisual.co.uk email: [email protected] www.fitnesssportsstore.com AB Concept Ltd tel: +852 2525 2428 Acutonics www.abconcept.net tel: +1 575 587 2689 email: [email protected] Abacus Careerwear www.acutonics.com tel: +44 161 351 1211 email: [email protected] Adache Group Architects Inc www.mmcareerwear.co.uk tel: +1 954 525 8133 email: [email protected] Abbajay & Associates www.adache.com tel: +1 202 607 4575 email: [email protected]

232 spa business handbook 2013 www.spahandbook.com For a breakdown of products and services by type, turn to our Product Selector on p264

aDesign Agadir International LLC Alban Muller International tel: +44 1926 400 068 tel: +1 201 261 3757 tel: +33 1 48 08 81 00 email: [email protected] email: [email protected] www.albanmuller.com www.atlamdesignworldwide.com www.agadirint.com Alchimie Forever LLC Adidas Ag Agilysys (Europe) Limited tel: +1 202 530 3930 tel: +49 9132 840 tel: +44 7967 338810 email: [email protected] www.adidas-group.com email: [email protected] www.alchimie-forever.com www.agilysys.com/hospitality ADM Leisure Wear Allure Africa tel: +44 1942 498 120 Agoy Ltd tel: +233 302 782 651 email: [email protected] tel: +44 845 345 7335 email: [email protected] www.admdirect.co.uk email: [email protected] www.allureafrica.com www.agoy.com ADN Informatique Alma Lasers Ltd tel: +33 4 79 72 96 26 Ahava tel: +972 4 627 5357 www.adn-informatique.com tel: +972 3557 1111 email: [email protected] email: [email protected] www.almalasers.com Aedas Architects www.ahava.com tel: +44 20 7837 9789 Alqvimia SL email: [email protected] Airdri Ltd tel: +34 972 287 003 www.aedas.com tel: +44 1865 882 330 email: [email protected] email: [email protected] www.alqvimia.com Aegean Master Spas www.airdri.com tel: +44 20 8959 1529 Alterna email: [email protected] Airex Ag tel: +1 888 425 8376 www.aegeanspas.co.uk tel: +41 41 789 66 00 email: [email protected] www.bebalanced.net www.alternahaircare.com Aequum tel: +44 1522 532 220 Airnergy AG Altro Ltd www.aequum.com tel: +49 22 42 93 30 0 tel: +44 1462 707 600 email: [email protected] email: [email protected] AFLS+P Architects www.airnergy.com www.altro.com tel: +44 20 7831 8877 email: [email protected] Akhassa Amala Inc www.aflsp.com tel: +1 323 462 8927 email: [email protected] email: [email protected] tel: +1 877 262 5208 Africology www.akhassausa.com www.amalabeauty.com tel: +27 11 791 6890 email: [email protected] AKRON Amber Products Co www.africology-sa.com tel: +44 1473 461 042 tel: +1 724 695 1882 email: [email protected] email: [email protected] After the Rain SA www.akronproducts.co.uk www.amberproducts.com tel: +41 22 807 06 40 email: [email protected] Alacer Amer Sports UK & Ireland Ltd www.aftertherain.ch tel: +44 1354 692 677 tel: +44 1294 316 200 email: [email protected] www.amersports.com www.alacer.co.uk

www.spahandbook.com spa business handbook 2013 233 CONTACT BOOK

American Leisure Architrave Design & Planning Co Ltd AromaWorks tel: +1 845 371 5670 tel: +66 7632 4366 tel: +44 118 948 7071 www.americanleisure.com www.banyantree.com email: [email protected] www.aroma-works.com Amrit Organic ARK tel: +1 847 823 1727 tel: +44 20 8788 7080 Asfour Guzy Architects email: [email protected] email: [email protected] tel: +1 212 334 9350 www.redcherrygroup.com www.arkskincare.com email: [email protected] www.asfourguzy.com Anakiri BioEnergetic Skin Care Armacell UK Ltd tel: +1 800 545 7302 tel: +44 161 287 7100 Aspen Resorts International email: [email protected] email: [email protected] tel: +1 954 229 8308 www.anakiri.com www.armacell.com email: [email protected] www.aspenresortsinternational.com Anapos Thermal Spa Equipment Armitage Shanks by SteamWorks tel: +44 1543 490 253 Aspen Spa Management tel: +44 1942 226 539 email: [email protected] tel: +1 954 229 8353 www.anapos.co.uk www.armitage-shanks.co.uk email: [email protected] www.aspenspamanagement.com Andrew Morgan Collection Aroma Naturals tel: +1 914 668 9400 tel: +1 949 263 1400 Aspley Leisure Limited email: [email protected] email: [email protected] tel: +44 1908 582 525 www.morgancollection.com www.aromanaturals.com email: [email protected] www.aspleyleisure.co.uk Anna Lotan Ltd Aroma Vera tel: +972 4 626 4243 tel: +1 310 574 6920 Atmosphére Diffusion email: [email protected] email: [email protected] tel: +33 1 42 12 77 01 www.annalotan.com www.aromavera.com email: [email protected] www.atmospherediffusion.fr Anne Semonin AromaJet tel: +33 1 47 05 09 50 email: [email protected] Atmosphere Spa Design email: [email protected] www.aromajet.com tel: +1 514 332 8941 www.annesemonin.com email: [email protected] Aromapothecary www.atmospherespadesign.com Anthousa tel: +1 570 270 2534 tel: +1 206 441 0123 email: [email protected] ASPA email: [email protected] www.aromapothecary.com tel: +351 219 498 215 www.anthousacollection.com email: [email protected] Aromatherapy Associates Ltd www.a-spa.com Apavisa Porcelanico SL tel: +44 20 8569 7030 tel: +34 964 701 120 email: [email protected] Asquith London www.apavisa.com www.aromatherapyassociates.com tel: +44 20 7792 9414 www.asquithlondon.com Aqualisa Aromatica tel: +44 1959 560 010 tel: +358 10 548 3400 AtarNaive SRL email: [email protected] email: [email protected] tel: +390 10 772 9038 www.aqualisa.co.uk www.ladygrace.fi email: [email protected] www.atarnaive.com

234 spa business handbook 2013 www.spahandbook.com For a breakdown of products and services by type, turn to our Product Selector on p264

Atelier Landauer Ltd Balaton Spa Be Bronze tel: +43 5243 5423 tel: +44 845 643 1065 tel: +1 707 546 6240 email: [email protected] email: [email protected] email: [email protected] www.atelier-landauer.com www.balaton-spa.co.uk www.shopbebronze.com Athlegen Pty Ltd Balineum Beau Bronz tel: +61 2 9561 0111 tel: +44 20 7431 9364 tel: +44 20 8788 7770 email: [email protected] email: [email protected] email: [email protected] www.athlegen.com.au www.balineum.co.uk www.beaubronz.co.uk Australian Conservation Foundation Balnea GmbH & Co Kg Beautelle Therapy Equipment Ltd tel: +61 3 9345 1111 tel: +49 86 64 98 45 0 tel: +44 121 322 0920 email: [email protected] email: [email protected] email: [email protected] www.acfonline.org.au www.balnea.de www.beautelle.co.uk Avalon Couches Baranova Monaco Beauty Leaders LLC tel: +44 1264 364 646 tel: +377 97 98 04 66 tel: +971 2 676 4600 email: [email protected] www.baranovamonaco.com email: [email protected] www.avaloncouches.co.uk www.beautyleaders.com Barco Uniforms Aveda tel: +1 310 323 7315 Beauty of Life tel: +1 763 783 4000 www.barcouniforms.com tel: +44 20 7195 1992 www.aveda.com email: [email protected] Barielle www.beautyoflife.net AW Lake Spa Concepts Pte Ltd tel: +44 20 7363 0234 tel: +65 6829 7006 email: [email protected] Beauty Spa Fish email: [email protected] www.barielle.co.uk tel: +44 7752 530 311 www.awlakeonline.com email: [email protected] Barr + Wray www.beautyspafish.com Azurra Mosaics tel: +44 141 882 9991 tel: +44 845 090 8110 Email: [email protected] Becca (London) Ltd email: [email protected] www.barrandwray.com tel: +44 20 7352 4007 www.mosaics.co.uk www.beccacosmetics.com BC Softwear Babor GmbH & Co Kg tel: +44 845 210 4000 Bellitas Ltd tel: +49 241 5296 0 email: [email protected] tel: +44 1543 416 611 email: [email protected] www.bcsoftwear.co.uk email: [email protected] www.babor.com www.bellitas.co.uk Bcube SpA Balance Master UK Ltd tel: +390 547 311 811 BHC International Ltd tel: +44 1293 787 075 email: [email protected] tel: +44 1733 201 075 email: [email protected] www.bcube.it email: [email protected] www.balancemaster.co.uk www.bhc-international.com BD Barcelona Design Balanced Body Inc tel: +34 93 458 6909 Bio Water Technology tel: +1 800 7220 0008 email: [email protected] tel: +44 7970 094 175 email: [email protected] www.bdbarcelona.com email: [email protected] www.pilates.com www.biowatertech.co.uk

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BioCol Cosmetics Ltd Blu Spa Borghese Inc tel: +44 1707 257 548 tel: +852 2802 8788 tel: +1 212 659 5318 email: [email protected] email: [email protected] www.borghesecosmetics.com www.biocol.co.uk www.bluspa.com Bose Ltd Biodroga Cosmetic GmbH Blu Spas Inc tel: +44 870 741 4500 tel: +49 7221 68803 tel: +1 406 862 2200 email: [email protected] www.biodroga.com email: [email protected] www.bose.co.uk/business_solutions www.bluspasinc.com Biola Organic Cosmetics Ltd Bossini SpA tel: +36 20 211 9978 Blue Spa & Leisure Consultants Ltd tel: +39 030 213 4211 email: [email protected] tel: +44 1225 334 544 www.bossini.it www.biola-organics.com email: [email protected] Botanicals Ltd www.bluespaandleisure.co.uk Biologique Recherche tel: +44 1664 464 005 tel: +33 1 41 18 96 84 Boa Skin Care email: [email protected] email: [email protected] tel: +1 908 832 2871 www.botanicals.co.uk www.biologique-recherche.com email: [email protected] Bradford Products LLC www.boaskincare.com Biossentials Ltd tel: +1 910 791 2201 tel: +603 2300 2909 Body Bistro email: [email protected] email: [email protected] tel: +1 310 859 8788 www.bradfordproducts.com www.biossentials.com email: [email protected] Brennard Textiles Ltd www.bodybistro.com Biosysco Inc tel: +44 161 761 5656 email: [email protected] Body Coach email: [email protected] www.biosysco.com tel: +32 9 333 9000 www.brennardtextiles.co.uk email: [email protected] Biotone Bretherton Therapy Products www.bodycoach.net tel: +1 619 582 0027 tel: +44 1767 680 041 email: [email protected] Body Control Pilates email: [email protected] www.biotone.com tel: +44 20 7636 8900 www.bremed.co.uk email: [email protected] Biotropica LLC BSweden www.bodycontrol.co.uk tel: +1 724 312 2441 tel: +46 474 23040 email: [email protected] Body Health email: [email protected] www.biotropicabody.com tel: +54 11 4740 9444 www.bsweden.com email: [email protected] Blenheim Carpet Company Ltd Buddha-bar www.bodyhealthgroup.com tel: +44 20 7823 6333 tel: +33 1 44 77 95 95 email: [email protected] Bond Recruitment email: [email protected] www.blenheim-carpets.com tel: +44 121 702 0827 www.buddha-bar.com www.bondrecruitment.com Bliss Buris Textiles Ltd tel: +1 888 243 8825 Book4time tel: +90 258 269 2092 www.blissworld.com tel: +1 905 707 0070 email: [email protected] email: [email protected] www.buris.com.tr www.book4time.com

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Bursali Towels (UK) Ltd Canﬁeld Scientiﬁc Inc Centre for Alternative Technology tel: +44 1443 844 011 tel: +1 973 276 0336 tel: +44 1654 705 950 www.bursali.co.uk email: [email protected] www.cat.org.uk www.canfieldsci.com Burt’s Bees Century Inc tel: +1 919 998 5200 The Carbon Trust tel: +1 405 732 2226 www.burtsbees.com tel: +44 800 085 2005 email: [email protected] email: [email protected] www.centuryfitness.com Buttercups Collection www.carbontrust.co.uk tel: +353 1 2190 215 Champalimaud email: [email protected] Cardio Infrared Technologies/BioFit tel: +1 212 807 8869 www.buttercupsuniforms.com tel: +1 310 461 3757 email: [email protected] email: [email protected] www.champalimauddesign.com BUZ Design Consultants Ltd www.cardioinfraredtech.com/newage tel: +852 2899 2357 Chantara Spa email: [email protected] Caribbean Essentials tel: +603 2300 2909 www.buzdesign.biz tel: +44 7852 723 030 email: [email protected] email: [email protected] www.chantaraspa.com Cabiola www.caribbeanessentials.com tel: +33 1 48 78 00 00 Chantecaille www.cabiola.com Carita International tel: +1 877 673 7080 tel: +33 1 78 46 73 73 email: [email protected] CACI International email: [email protected] www.chantecaille.com tel: +44 20 8731 5676 www.carita.com email: [email protected] Charme d’Orient www.caci-international.co.uk Carlton Beauty & Spa Ltd tel: +33 1 60 37 84 67 tel: +44 1903 768 388 email: [email protected] Caldera email: [email protected] www.charmedorient.com tel: +852 2543 4190 www.thecarltongroup.co.uk email: [email protected] Cheshire Wellness UK www.caldera-products.com Catalina Spas tel: +44 151 336 3417 tel: +44 1980 611 555 email: [email protected] California Tan email: [email protected] www.cheshire-spas-pools.co.uk email: [email protected] www.catalinaspas.co.uk www.californiatan.com Chill Out Design CatchOn & Company tel: +33 5 4774 3930 Callegari SpA tel: +852 2566 8988 email: [email protected] tel: +390 521 273274 www.catchonco.com www.chillout-design.com www.callegari1930.com Caudalie Christopher Drummond Beauty Camellia's Tea House tel: +33 1 44 29 2424 tel: +1 800 758 3239 tel: +44 20 7734 9939 email: [email protected] www.christopherdrummond.com email: [email protected] www.caudalie.com www.camelliasteahouse.com Christy Towels Celestial Spa Authentic tel: +44 161 368 1961 Candle Impressions tel: +44 1344 859 418 email: [email protected] tel: +1 905 940 8300 (ext 238) email: [email protected] www.christy-towels.com email: [email protected] www.celestialspa.co.uk www.spa.candleimpressions.net www.spahandbook.com spa business handbook 2013 237 CONTACT BOOK

Ciclotte Coco-Mat Coola Suncare tel: +390 35 700011 tel: +30 210 6251 971 tel: +1 760 940 2125 email: [email protected] email: [email protected] email: [email protected] www.ciclotte.com www.coco-mat.com www.coolasuncare.com Cinq Mondes Collin Cor LLC tel: +33 1 78 09 59 42 tel: +33 1 42 97 99 74 tel: +1 617 440 5623 www.cinqmondes.com email: [email protected] email: [email protected] www.collinparis.com www.corsilver.com Clap Tzu tel: +49 4731 87140 Comfort Zone Corporate Trends email: [email protected] tel: +390 521 965 611 tel: +44 114 251 3512 www.claptzu.de email: [email protected] email: [email protected] www.comfortzone.it www.corporatetrends.co.uk Clarins tel: +33 1 47 38 12 12 Complete Pool Controls Cosmed SRL email: [email protected] tel: +44 1242 662 700 tel: +390 6 931 5492 spa.clarins.com www.cpc-chemicals.co.uk email: [email protected] www.cosmed.it Clarisonic Concept Software Systems tel: +1 425 283 5700 tel: +351 289 351 200 Cosmopro email: [email protected] email: [email protected] tel: +1 866 698 6580 www.clarisonic.com www.csscorporate.com email: [email protected] www.cosmopro.com Clarity Commerce Solutions Concept2 Ltd tel: +44 870 444 4234 tel: +44 115 945 5522 Courage + Khazaka Electronics email: [email protected] email: [email protected] tel: +49 221 956 4990 www.claritycommerce.com www.concept2.co.uk email: [email protected] www.courage-khazaka.de Clinogen Ltd Conceptasia tel: +44 845 225 2909 tel: +852 3698 1031 Coyuchi Inc email: [email protected] email: [email protected] tel: +1 510 903 0407 www.clinogen.com www.conceptasia.net email: [email protected] www.coyuchi.com Clodagh Consonni tel: +1 212 780 5300 tel: +390 31 706 393 Craftsman Lockers email: [email protected] email: [email protected] tel: +44 1480 405 396 www.clodagh.com www.consonni.it email: [email protected] www.cqlockers.co.uk ClubCom UK Continuum Footspas tel: +44 1932 593 000 tel: +1 262 754 4900 Creative Spa Concepts email: [email protected] email: [email protected] tel: +1 678 213 3080 www.clubcom.co.uk www.salonpedicurespas.com email: [email protected] www.creativespaconcepts.com CND (Creative Nail Design) Contract Tile Consultants tel: +1 760 599 2900 tel: +44 161 941 4143 www.cnd.com email: [email protected] www.ctc-tiles.co.uk

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Crystal Clear International Ltd Dalesauna Ltd Delicious! tel: +44 151 709 7227 tel: +44 1423 798 630 tel: +86 138181 20392 email: [email protected] email: [email protected] email: [email protected] www.crystalclearskincare.com www.dalesauna.co.uk www.delicious-skin.com Cures by Avance Daniel Aubry Studio Denniston International tel: +1 201 796 4073 tel: +1 212 414 0014 Architects & Planners Ltd www.curesbyavance.com email: [email protected] tel: +603 2031 3418 www.aubryphoto.com www.denniston.com.my Curry Spa Consulting LLC tel: +1 707 933 0408 Daniela Steiner Dermalogica email: [email protected] tel: +390 471 840 153 tel: +1 310 900 4000 www.curryspaconsulting.com email: [email protected] www.dermalogica.com www.steinercosmetics.com Custom Craftworks Dermaquest Skin Therapy tel: +1 541 345 7212 Daniele de Winter tel: +1 510 489 8836 www.customcraftworks.com tel: +37 7999 99939 email: [email protected] www.danieledewinter.com www.dermaquestinc.com C’watre tel: +1 410 267 9636 Darphin Dermasilk email: [email protected] tel: +33 1 47 03 17 77 tel: +44 8700 424 232 www.cwatre.com www.darphin.com email: [email protected] www.dermasilk.co.uk Cybex International Inc Davide Macullo Architetto tel: +1 508 533 4300 tel: +41 91 971 8234 Deserving Thyme Inc email: [email protected] email: [email protected] tel: +1 604 683 7740 www.cybexintl.com www.macullo.com email: [email protected] www.deservingthyme.com Cynosure Inc Davines tel: +1 978 256 4200 tel: +390 521 965 611 Design for Leisure Ltd www.cynosure.com www.davines.com tel: +44 20 8144 7537 email: [email protected] Cytech UK Ltd DDF Skincare www.designforleisure.com tel: +44 1782 572 071 tel: +1 800 818 9770 email: [email protected] www.ddfskincare.com Di Vapor Ltd www.indoorcycling.com/en tel: +44 8454 650 800 Decléor email: [email protected] Daisy Global Ltd tel: +33 1 78 46 73 73 www.divapor.com tel: +44 20 3214 3175 email: [email protected] email: [email protected] www.decleor.com Digital Ceramic Solutions www.daisyjewellery.com tel: +44 1782 215 400 Dedon email: [email protected] Daisy Roots (UK) Ltd tel: +49 41 31 22 44 7 0 www.digitalceramicsolutions.com tel: +44 1604 880 066 email: [email protected] email: [email protected] www.dedon.de Digital Right Brain www.pilatesshoes.co.uk tel: +1 631 524 5335 www.salonpos.net

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DNA-Design DRV Phytolab Ecolite IPL tel: +44 1634 222 266 tel: +34 91 847 39 93 tel: +44 20 8998 6657 email: [email protected] email: [email protected] email: [email protected] www.dna-design.co.uk www.drvsa.com www.ecoliteipl.com Aloys F Dornbracht GmbH & Co Kg DTS MG Co Ltd Ecologic Spa Development tel: +49 2371 433 470 tel: +82 2 558 5482 & Management email: [email protected] email: [email protected] tel: +34 971 76 85 87 www.dornbracht.com www.dtsmg.com email: [email protected] www.spadevelopers.com DP Architects Pte Ltd Duravit Ag tel: +65 6338 3988 tel: +49 7833 700 Ecome Industrial Group email: [email protected] email: [email protected] tel: +86 137 2432 6261 www.dpa.com.sg www.duravit.com email: [email protected] www.ecomegroup.com Dr Bronner’s Magic Soaps Duscholux SA tel: +1 760 743 2211 tel: +41 33 33 44 111 ECOTRANS email: [email protected] email: [email protected] tel: +49 681 374 679 www.drbronner.com www.duscholux.ch email: [email protected] www.ecotrans.de Dr Fish Spa Therapy Dyson Airblade tel: +353 91 442 568 tel: +44 800 345 7788 EcoYoga email: [email protected] www.dysonairblade.co.uk tel: +44 20 8888 8588 www.drfishspatherapy.com www.ecoyoga.co.uk Earth 911 for Business dR Global tel: +1 480 889 2650 Ecru New York tel: +971 4 45 111 99 www.earth911.com tel: +1 888 327 8692 email: [email protected] email: [email protected] Earthlite Massage Tables www.dr-global.com www.ecrunewyork.com tel: +1 760 559 1112 Dr Hauschka www.earthlite.com Edge Systems Corporation tel: +49 7164 930 317 tel: +1 562 597 0102 Eastward Ltd email: [email protected] email: [email protected] tel: +44 1284 830 863 www.wala.de www.edgesystemscorp.com email: [email protected] Dragonﬂy Teas www.eastward.co.uk Eldmakaren Ab www.dragonfly-teas.com tel: +46 171 21450 EC3 Global www.eldmakaren.se Dreamtouch tel: +61 7 3238 1900 tel: +33 1 71 19 70 20 www.ec3global.com Electric Body Europe www.dreamtouch.fr tel: +44 1444 235 475 Eco Furniture International Ltd email: [email protected] Drom UK Ltd tel: +44 1386 702911 www.electricbody.eu tel: +44 1932 355 655 www.avconservatoryfurniture.co.uk email: [email protected] Eleiko Sport Ab EcoDirectory www.dromuk.com tel: +46 35 177 070 tel: +61 2 4342 6589 email: [email protected] www.ecodirectory.com.au www.eleikosport.se

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Elemental Herbology Energist Ltd Escape Fitness Ltd tel: +44 20 7729 6641 tel: +44 1792 798 768 tel: +44 1733 313 535 email: [email protected] email: [email protected] email: [email protected] www.elementalherbology.com www.energist-international.com www.escapefitness.com Elemis Ltd Energy Star ESPA International (UK) Ltd tel: +44 20 7907 2700 tel: +1 888 782 7937 tel: +44 1252 742 800 email: [email protected] www.energystar.gov email: [email protected] www.elemis.com www.espaonline.com Enviroﬂow Solutions Eleusian Skin Care tel: +44 844 800 9840 Esse Cosmetics tel: +61 3 9509 9384 email: [email protected] tel: +390 30 988 4023 email: [email protected] www.enviroflow.co.uk email: [email protected] www.eleusian.com.au www.essecosmetics.com Environ Skin Care Pty Ltd Elixir Tonics & Teas tel: +27 21 671 1467 Essential Care tel: +1 949 645 9017 www.environ.co.za tel: +44 1638 716 593 email: [email protected] email: [email protected] Epicuren Discovery www.elixirtonics.com www.essential-care.co.uk tel: +1 800 235 1217 Ella Baché www.epicuren.com Essential Wholesale tel: +33 1 48 18 16 16 tel: +1 503 722 7557 Erchonia email: [email protected] email: [email protected] tel: +44 1235 841 590 www.ellabache.fr www.essentialwholesale.com email: [email protected] EMAS www.erchoniaeurope.com Essie Cosmetics tel: +33 1 53 90 11 75 tel: +1 718 726 5000 Er’go Candle www.ec.europa.eu/environment/emas www.essie.com tel: +1 214 905 9050 EmerginC www.ergocandle.com ETE Wellness Engineering tel: +1 212 254 3322 tel: +34 91 551 42 47 Ergo-Fit GmbH & Co Kg email: info@emergInccom email: [email protected] tel: +49 6331 2461 0 www.emergInccom www.ete.es email: [email protected] Emeyu www.ergo-fit.de European Platform on Life tel: +44 7809 565 284 Cycle Assessment Ergomotion Inc email: [email protected] tel: +32 2 299 3552 tel: +1 805 979 9400 www.emeyu.com www.lca.jrc.ec.europa.eu email: [email protected] Éminence Organic Skin Care www.ergomotion.us European Touch tel: +1 888 747 6342 tel: +1 414 357 7016 Ericson Laboratoire email: [email protected] email: [email protected] tel: +33 1 48 96 17 50 www.eminenceorganics.com www.etspa.com www.ericson-laboratoire.com Emirates Environmental Group Eve Lom Ltd ES Skincare tel: +971 4 344 8622 tel: +44 20 8740 2076 email: [email protected] email: [email protected] email: [email protected] www.esskincare.co.uk www.eeg-uae.org www.evelom.com

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Eve Taylor (London) Ltd Fashion At Work (UK) Ltd Fitzgerald Lighting Ltd tel: +44 1733 260 161 tel: +44 1246 570 470 tel: +44 1208 262 200 email: [email protected] email: [email protected] email: [email protected] www.eve-taylor.com www.fashionatwork.co.uk www.flg.co.uk Evlaser UK Ltd Fashionizer Spa Flexi-Sports UK tel: +33 14 55 29 00 07 tel: +44 20 8995 0088 tel: +44 1452 770 075 email: [email protected] email: [email protected] email: [email protected] www.evlaseruk.co.uk www.fashionizerspa.com www.flexi-bar.co.uk Exergenics Finders International Flint Edge tel: +44 1799 513 466 tel: +44 1580 211 055 tel: +44 20 8429 1214 email: [email protected] email: [email protected] email: [email protected] www.exergenics.com www.findershealth.com www.flintedge.com EXF Perform Better Europe Ltd SF Finimex Oy Float Spa tel: +44 1473 735 115 tel: +358 9 2398 550 tel: +36 1 780 6954 email: [email protected] www.kelosauna.eu email: [email protected] www.exf-fitness.com www.floatspa.com FisioSphere Ez-Runner tel: +390 354 28 30 11 Floataway tel: +44 844 847 5827 www.fisiosphere.it tel: +44 1953 851 515 email: [email protected] email: [email protected] Fitbug Holdings PLC www.ez-runner.com www.floataway.com tel: +44 20 7449 1000 Fabio Alemanno Design www.fitbugholdings.com Floor Gres Ceramiche tel: +49 261 1600 4820 tel: +39 536 840 111 Fitech UK email: [email protected] email: [email protected] tel: +44 870 744 7252 www.alemanno.de www.floorgres.it email: [email protected] Fake Bake www.fitech.co.uk Florence Roby Ltd tel: +1 800 269 9660 tel: +44 151 548 2228 Fitness-Mad email: [email protected] email: [email protected] tel: +44 1386 859 551 www.fakebake.com www.uniformcollection.com email: [email protected] Falkner Massagetische www.fitness-mad.com FMR - Manatee Spa tel: +43 72 87 7243 0 tel: +33 1 42 96 44 32 Fitter International Inc email: [email protected] www.manateespa.com tel: +1 403 243 6830 www.massagetable.at email: [email protected] Forest Secrets Skincare Fantaay www.fitter1.com email: [email protected] tel: +44 870 626 8086 www.forestsecretsskincare.com Fitvibe email: [email protected] tel: +32 89 510 510 Forlle'd Inc www.fantaay.com email: [email protected] email: [email protected] www.fitvibe.com www.forlle-d.com

242 spa business handbook 2013 www.spahandbook.com For a breakdown of products and services by type, turn to our Product Selector on p264

Foster & Partners Gallotti & Radice SRL Gharieni Group GmbH tel: +44 20 7738 0455 tel: +39 031 777 111 tel: +49 2841 88300 164 email: [email protected] www.gallottiradice.it email: [email protected] www.fosterandpartners.com www.gharieni.de Gandia Blasco Fox Linton tel: +34 96 291 13 20 The GHG Protocol tel: +44 20 7368 7700 email: [email protected] tel: +41 22 839 3100 email: [email protected] www.gandiablasco.com email: [email protected] www.foxlinton.com www.ghgprotocol.org Gap MuSic Fragrant Earth Co Ltd tel: +44 1322 289 459 Global Footprint Network tel: +44 1458 831 216 email: [email protected] tel: +1 510 839 8879 email: [email protected] www.gapmusic.co.uk email: [email protected] www.fragrant-earth.co.uk www.footprintnetwork.org Garra Rufa Europe Francisco Manosa & Partners tel: +31 76 763 0975 GMT Spas tel: +632 842 7499 email: [email protected] tel: +44 1244 629 252 email: [email protected] www.garrarufa.nl www.gmtspas.com www.manosa.com Gatineau GOCO Hospitality Franke GmbH tel: +33 1 55 74 33 33 tel: +66 2 655 2323 tel: +43 5574 67 35 0 www.gatineau-paris.com email: [email protected] email: [email protected] www.goco.co The Georgeson Group www.franke.com tel: +44 141 882 7575 Graff Franz Kaldewei GmbH & Co Kg email: [email protected] tel: +1 800 954 4723 tel: +49 2382 785 0 www.georgesongroup.com www.graff-faucets.com email: [email protected] GeoSpa Germany GmbH Gravity UK Ltd www.kaldewei.de tel: +49 8031 90 895 0 tel: +44 845 602 7485 Fratelli Fantini SpA email: [email protected] email: [email protected] tel: +390 322 969 127 www.geospa.de www.gravityuk.net email: [email protected] Gerard’s UK Ltd Green Biz www.fantini.it tel: +44 20 8202 2020 tel: +1 510 550 8285 FreeMotion Fitness email: [email protected] email: [email protected] tel: +1 435 786 2900 www.gerards.uk.com www.greenbiz.com email: [email protected] Germaine de Capuccini The Green Guide www.freemotionfitness.com tel: +34 96 554 70 70 tel: +1 813 979 6845 Futuresse Spa GmbH www.germaine-de-capuccini.com www.thegreenguide.com tel: +49 7221 688 428 Gervasport Green Lodging News email: [email protected] tel: +34 91 870 2343 tel: +1 440 243 2055 www.futuresse.de www.gervasport.es email: [email protected] Gaiam Inc www.greenlodgingnews.com tel: +1 877 989 6321 www.gaiam.com

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Green Pages Halomed UAB Harnn tel: +41 44 272 3479 tel: +37 52 392591 tel: +662 664 8009 www.eco-web.com email: [email protected] email: [email protected] www.halomed.com www.harnn.com Green Spa Network tel: +1 800 275 3045 Hamberger Flooring GmbH & Co KG Haslauer GmbH email: [email protected] tel: +49 8031 700 713 tel: +49 8654/4887 22 www.greenspanetwork.org www.haro.com email: [email protected] www.haslauer.info Green Washing Index Hammam Consultants LLC tel: +1 512 476 4368 tel: +1 954 713 7301 Hawaiian Body Products LLC www.greenwashingindex.com www.hammamconsultants.com tel: +1 808 959 2358 email: [email protected] GreenBlue Hampton Affirmations www.hawaiianbodyproducts.com tel: +1 434 817 1424 tel: +1 866 984 3223 email: [email protected] email: [email protected] Hawley International www.greenblue.org www.hamptonaffirmations.com tel: +61 2 9317 2980 email: [email protected] Leonor Greyl Hansa Metallwerke Ag www.hawley.net.au tel: +33 1 42 65 32 26 tel: +49 711 1614 0 email: [email protected] email: [email protected] HCB Associates www.leonorgreyl.com www.hansa.com tel: +44 1635 202 878 email: [email protected] Groupe GM Hansgrohe Ag www.hcb-associates.com tel: +33 1 49 65 63 63 tel: +49 7836 510 email: [email protected] email: [email protected] He-Shi Enterprises www.groupegm.com www.hansgrohe.com tel: +44 845 301 1060 email: [email protected] Groupon Happy Sauna www.he-shi.eu tel: +1 877 788 7858 tel: +390 462 503023 www.groupon.com email: [email protected] Healing Co Ltd www.happysauna.it tel: +81 997 46 2876 Grupo Kettal email: [email protected] tel: +34 93 487 90 90 HardKore Inc www.healing-relax.com email: [email protected] tel: +1 307 632 3684 www.kettalgroup.com email: [email protected] Healing Earth www.hkgear.com tel: +27 861 432 784 Guinot email: [email protected] tel: +33 1 44 55 55 00 Harley Street Cosmetic Ltd www.healingearth.co.za www.guinot.com tel: +44 20 7612 4530 email: [email protected] Health Fitness Dynamics Gumnut Systems International www.harleystreetcosmetic.com tel: +1 954 942 0049 tel: +61 2 80 114 780 email: [email protected] email: [email protected] Harms Software Inc www.hfdspa.com www.gumnuts.com tel: +1 973 402 9500 email: [email protected] www.harms-software.com

244 spa business handbook 2013 www.spahandbook.com For a breakdown of products and services by type, turn to our Product Selector on p264

Hefei Southasia Sauna Apparatus Co Ltd Howard Spa Consulting Hydro Physio tel: +86 551 532 9292 tel: +44 1483 201 102 tel: +44 1952 885 112 email: [email protected] email: [email protected] email: [email protected] www.chinasauna.com www.howardspaconsulting.co.uk www.hydrophysio.com Helmsman HRS Hotel and Restaurant Systems HydroCo tel: +44 1284 727 600 tel: +7 495 796 9900 tel: +61 3 8770 4000 www.helmsman.co.uk email: [email protected] email: [email protected] www.hrs.ru www.hydroco.com Helo (UK) Ltd tel: +44 1342 300 555 Hucke Ag Hydroconcept email: [email protected] tel: +49 40 89 720 0 tel: +377 92 16 51 49 www.helo.co.uk email: [email protected] email: [email protected] www.venice-beach.com www.hydro-concept-spa.com Heritage Healers tel: +61 2 9905 2136 Hughes Safety Showers Hydrotherm Ltd www.heritagehealers.com tel: +44 161 430 6618 tel: +44 1344 707 413 email: [email protected] email: [email protected] Hirsch Bedner Associates/HBA www.hughes-safety-showers.co.uk www.hydrothermspa.com tel: +1 404 873 4379 email: [email protected] Human Touch HygroMatik www.hbadesign.com tel: +1 800 404 0975 tel: +49 4193 895 0 email: [email protected] email: [email protected] HIS-Solution GmbH www.humantouch.com www.hygromatik.de tel: +49 511 473 502 0 email: [email protected] Hungarian Wellness Mud IDP Design www.his-solution.de tel: +1 800 957 8427 tel: +44 1306 875 514 www.hungarianwellnessmud.com email: [email protected] Hobe Pergh SRL www.idpdesign.com tel: +390 424 692 352 Hungarymud email: [email protected] email: [email protected] iHost Hospitality www.hobepergh.it www.hungarymud.com tel: +61 3 9525 0525 email: [email protected] Hoesch Design GmbH HUR www.ihost-hospitality.com tel: +49 24 22 540 tel: +358 6 83 25 500 email: [email protected] email: [email protected] IinnLight Technologies Inc www.hoesch.de www.hur.fi tel: +1 949 376 6899 email: [email protected] Hommage Hutchinson Consulting www.iinnlighttherapy.com tel: +1 214 329 1300 tel: +1 707 935 9760 email: [email protected] email: [email protected] Ikaati www.hommage.com www.hutchinsonconsulting.com tel: +1 612 216 1127 email: [email protected] Horst Kirchberger Makeup Studio HVS Spa and Leisure Services www.ikaati.com tel: +49 89 22 37 84 tel: +1 516 248 8828 email: [email protected] www.hvs.com/services/spaleisure www.horst-kirchberger.de

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Ila Spa Ltd Inner Balance International Organisation tel: +44 1608 677 676 tel: +44 1782 644 900 for Standardization email: [email protected] email: [email protected] tel: +41 22 749 0111 www.ila-spa.com www.ib-wellness.co.uk www.iso.org Ilcsi Beautifying Herbs Innovag AG Intraceuticals tel: +36 1 200 56 03 tel: +49 8139 9102 tel: +61 1300 725 660 www.ilcsi.com email: [email protected] email: [email protected] www.innovag.de www.intraceuticals.com Illume tel: +1 952 885 9600 Innovate Leisure Invasix www.illumecandles.com tel: +44 8707 80 44 90 tel: +972 4 9097473 email: [email protected] email: [email protected] Image Skincare www.innovateleisure.com www.invasix.com tel: +1 800 796 7546 email: [email protected] Innovative Quality Uniforms Inviion Ltd www.imageskincare.com tel: +1 310 306 2699 tel: +43 7200 100 99 email: [email protected] email: [email protected] Imagine Spa Management www.iquniforms.com www.inviion.com tel: +44 1603 812 727 email: [email protected] Inspa Wellness Retreat Pty Ltd Invotech Ltd www.imaginespamanagement.co.uk tel: +61 2 9529 8922 tel: +353 1 294 1088 email: [email protected] email: [email protected] Imagine Tile Inc www.inspa.com.au www.invotech.ie tel: +1 973 771 0977 email: [email protected] Institut Esthederm IPulse www.imaginetile.com www.esthederm.com email: [email protected] www.ipulse.com.au Inada Massage Chairs Instyle Fitness tel: +1 888 769 0555 tel: +44 1342 315 933 Iredale Mineral Cosmetics www.inadausa.com email: [email protected] tel: +1 413 644 9900 www.instylefitness.co.uk www.janeiredale.com Industrias Cosmic SAU tel: +34 938 654 277 Intelligent Nutrients IS Wellness email: [email protected] tel: +1 800 311 5635 email: [email protected] www.icosmic.com email: customerservice@intelligentnutrients. www.is-wellness.com com InﬁnitySun I-sopod www.intelligentnutrients.com tel: +1 323 782 1049 tel: +44 20 7357 0111 www.infinitysun.com Intelligenz Solutions www.i-sopod.com tel: +61 7 3102 5666 Inline London Iyashi Dome email: [email protected] tel: +44 845 077 0045 tel: +33 1 40 25 03 25 www.intelligenzsolutions.com email: [email protected] www.iyashidome.com www.inlinelondon.co.uk International Leisure Consultants (ILC) JadeYoga tel: +852 2537 4202 tel: +1 888 784 7237 email: [email protected] www.jadeyoga.com www.ilc-world.com

246 spa business handbook 2013 www.spahandbook.com For a breakdown of products and services by type, turn to our Product Selector on p264

Jamu Asian Spa Rituals Julianna Rae tel: +1 877 626 5268 tel: +1 800 662 5723 email: [email protected] email: [email protected] www.jamuspa.com www.juliannarae.com the future of Jaya International Design Julisis spa & wellness tel: +1 305 720 2900 tel: +49 30 420 284 40 email: [email protected] email: [email protected] Discover new possibilities with www.jayainternational.com www.julisis.com innovative SPA solutions from ® Jessica Cosmetics International Jurlique INVIION tel: tel: +1 818 759 1050 +61 8 8391 0577 Created to inspire. Built for success. www.jessicacosmetics.com email: [email protected] www.jurlique.com.au JGA Spa Consultancy tel: +44 1795 890 952 Kanebo Cosmetics Inc email: [email protected] tel: +81 3 6430 5111 www.jgspadevelopment.com email: [email protected] www.kanebo-international.com JK Leisure Clothing & Sports Equipment tel: +44 114 239 8000 Karen Neuburger email: [email protected] tel: +1 415 258 0701 www.jklclothing.co.uk www.karenneuburger.com Steam | Heat JK-International GmbH Karma Spa tel: +49 2224 818 0 tel: +62 821 465 668 14 www.ergoline.de email: [email protected] www.karma-spas.com JMSR Europe Ltd tel: +44 20 8868 4411 Karora Cosmetics email: [email protected] tel: +353 1 902 2333 www.jmsreurope.com email: [email protected] www.karoracosmetics.com Johnson Health Tech UK Ltd Special SPA Equipment tel: +44 1782 644 900 Kashwére LLC email: [email protected] tel: +1 818 773 8090 www.jhtuk.co.uk email: [email protected] www.kashwereathome.com Jon'Ric International tel: +1 386 734 1234 Keiser email: [email protected] tel: +1 559 256 8000 www.jonric.com www.keiser.com Jordan Fitness Kenneth Green Associates tel: +44 1945 880 257 tel: +44 1932 827 060 Water | Relaxation email: [email protected] email: [email protected] www.jordanfitness.co.uk www.kennethgreenassociates.co.uk INVIION® GmbH Gewerbegebiet 193 | A-6261 Strass i. Z. t +43 5244 65150 | f +43 5244 65150 55 ofﬁ[email protected] | www.inviion.com www.spahandbook.com CONTACT BOOK

Kéraskin Esthetics Klapp Cosmetics GmbH La Sultane de Saba tel: +33 1 40 20 61 62 tel: +49 5602 9359 0 tel: +33 1 48 59 03 29 www.keraskin-esthetics.com email: [email protected] email: vanessasitbon@lasultanedesaba. www.klapp-cosmetics.com com Kérastase www.lasultanedesaba.com tel: +33 1 40 20 60 00 Kneipp-Werke www.kerastase.com tel: +49 931 8002 0 Laboratoire Remède email: [email protected] www.remede.com Kerry Hill Architects www.kneipp.de tel: +65 6323 5400 Laboratoires Ingrid Millet SA email: [email protected] Kohler Mira/Rada tel: +33 1 42 66 66 20 www.kerryhillarchitects.com tel: +44 1242 282 527 email: [email protected] email: [email protected] www.ingridmillet.com Kerstin Florian www.radacontrols.com tel: +1 949 595 4300 Laboratoires La Prairie SA email: [email protected] KRD Science & Technology Co Ltd tel: +41 44 947 82 82 www.kerstinflorian.com tel: +86 516 8362 6178 email: [email protected] email: [email protected] www.laprairie.com Keyton www.krdsauna.com tel: +34 965 109 150 Laboratoires Reunis Junglinster email: [email protected] KROMA tel: +352 780 290 1 www.keyton.com tel: +1 407 622 1086 www.labo.lu email: [email protected] Kimberly-Clark Professional Laboratori Royal www.kromamakeup.com tel: +1 888 346 4652 tel: +390 521 395 611 email: [email protected] KuuSh Pty Ltd www.movie-cosmetics.it www.kcprofessional.com tel: +61 8 8556 8688 Laboratory of Flowers email: [email protected] Kimia Skincare Ltd tel: +1 703 433 2499 www.kuush.com.au tel: +44 844 588 5346 email: [email protected] email: [email protected] L Raphael www.labofflowers.com www.kimia.co.uk tel: +41 22 732 2828 LadyPillo email: [email protected] Kinele Group SL tel: +44 20 8144 5047 www.l-raphael.com tel: +34 93 753 7080 email: [email protected] email: [email protected] La Beeby www.ladypillo.com www.kinele.com tel: +44 114 251 3511 LaGaia Hydraceutical email: [email protected] K.I.S. Lifestyle Group tel: +61 1 300 843 848 www.labeeby.co.uk tel: +44 1749 880 801 email: [email protected] www.kislifestyle.co.uk La Biosthétique www.lagaia.com.au tel: +49 7231/456 0 KLAFS GmbH & Co Kg LaNatura email: [email protected] tel: +49 791 501 0 tel: +1 800 352 6288 www.labiosthetique.com email: [email protected] email: [email protected] www.klafs.com La Mer Corporate www.lanatura.com tel: +1 866 850 9400 www.cremedelamer.com/corporate

248 spa business handbook 2013 www.spahandbook.com For a breakdown of products and services by type, turn to our Product Selector on p264

Lane Pettigrew Light Therapy Systems Europe L’Occitane tel: +1 305 513 3989 tel: +34 629 773 114 tel: +33 1 55 35 17 17 email: [email protected] email: [email protected] email: [email protected] www.lanepettigrew.com www.lighttherapysystems.eu www.loccitane.com L’anza Lighting Design International Ltd LOHAS www.lanza.com tel: +44 20 8600 5777 tel: +1 303 222 8263 email: [email protected] email: [email protected] LCN Spa www.lightingdesigninternational.com www.lohas.com tel: +49 67 23 6020 0 email: [email protected] Lightstim International Inc LPG Systems www.wilde-cosmetics.com tel: +1 949 502 4088 tel: +33 4 75 78 69 00 email: [email protected] email: [email protected] Le Labo www.lightstim.com www.lpgsystems.com tel: +1 212 219 2230 email: [email protected] Ligne St Barth Lubatti www.lelabofragrances.com tel: +59 590 27 82 63 tel: +44 1344 741 028 email: [email protected] email: [email protected] Le Velaqua Diffusion www.lignestbarth.com www.lubatti.co.uk tel: +33 6 63 20 23 04 www.levelaqua.com Linda Troeller Lumenis Ltd tel: +1 646 752 1528 tel: +972 4 959 9000 Leadership in Energy and email: [email protected] www.lumenis.com Environmental Design (LEED) www.lindatroeller.com tel: +1 202 742 3792 Lumina Italia SRL www.usgbc.org Linser & Partner Consulting GmbH tel: +390 2903 7521 tel: +43 512 9010 5905 email: [email protected] Lemi email: [email protected] www.lumina.it tel: +390 374 363069/68 www.linser-partner.com email: [email protected] Lux Elements GmbH & Co Kg www.lemi.it Li’Tya tel: +49 21 717 2120 tel: +613 9587 7088 email: [email protected] Lenox Pedicure Spa email: [email protected] www.luxelements.com tel: +1 631 243 3336 www.litya.com email: [email protected] Luzern Laboratories www.lenoxpedicurechair.com Living Earth Crafts tel: +1 212 780 1921 tel: +1 866 612 4531 email: [email protected] Les Sens de Marrakech email: [email protected] www.luzernlabs.com tel: +212 524 33 69 91 www.livingearthcrafts.com email: [email protected] Lynton Lasers www.lessensdemarrakech.com LivinGlobe tel: +44 1477 536 977 tel: +49 89 3229 9850 email: [email protected] Life Fitness email: [email protected] www.lynton.co.uk tel: +44 1353 666 017 www.livinglobe.com email: [email protected] Lytess www.lifefitness.com tel: +33 2 4773 8016 www.lytess.com

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Macon Meerescosmetic Massor Medical Technology SRL tel: +49 36 041 48 0 80 tel: +33 1 64 43 51 10 tel: +390 6907 5542 email: [email protected] email: [email protected] email: [email protected] www.maconmeerescosmetic.de www.massor.com www.medical-technology.it Madara Cosmetics Ltd Matis Beauty Ltd Medik8 Dermaceuticals tel: +371 6747 0243 tel: +44 1234 355 100 tel: +44 20 8458 2500 email: [email protected] email: [email protected] email: [email protected] www.madara-cosmetics.lv www.matisbeauty.com www.medik8.com MagnaPool Matrix Fitness Systems Ltd MedX Germany tel: +61 7 3323 6547 tel: +44 1782 644 900 tel: +49 40 796 7012 email: [email protected] email: [email protected] email: [email protected] www.magnapool.com www.matrixfitness.co.uk www.medxonline.co.uk Malie Inc Mavala International SA Mei Kuai Cosmetics Co Ltd tel: +1 808 335 5285 tel: +41 22 827 0101 tel: +886 6 246 5678 email: [email protected] email: [email protected] email: [email protected] www.malie.com www.mavala.com www.meikuai.com.tw Malin+Goetz Maya Beauty Engineering Mens Space tel: +1 212 244 7771 tel: +390 51 782368 tel: +1 312 466 9585 www.malinandgoetz.com email: [email protected] email: [email protected] www.mayabeauty.it www.mensspace.com Manduka LLC tel: +1 310 426 1495 MBR Cosmetics Production and Sales Mestre & Mestre Spa Consulting www.manduka.com tel: +49 37 72 - 39 52 8-0 tel: +52 55 5282 3680 email: [email protected] email: [email protected] Manuka Tree Ltd http://en.mbr-cosmetics.com/page/233 www.mestre-spa-mestre.com tel: +44 20 7371 0900 email: [email protected] MCCM Medical Cosmetics MFsport GmbH Schloss Holte www.manukalife.com tel: +351 227 347125 tel: +49 5207 9170 0 email: [email protected] email: [email protected] Maps Design www.mccmcosmetics.eu www.mf-sport.de tel: +65 6 297 6166 email: [email protected] McShane Hill Micros Systems Inc www.mapsdesign.com tel: +61 3 6268 5212 tel: +1 443 285 6000 email: [email protected] email: [email protected] Marie Veronique Organics www.mcshanehill.com www.micros.com tel: +1 510 655 1543 email: [email protected] MD Formulations Microsalt International BV www.mvorganics.com tel: +1 415 489 5000 tel: +31 30 687 8000 www.mdformulations.com email: [email protected] MASS Designers www.microsalt.com tel: +44 844 344 5566 Med-Op Aesthetic Technologies Ltd email: [email protected] tel: +972 9 749 3161 www.massdesigners.com email: [email protected] www.med-op.com

250 spa business handbook 2013 www.spahandbook.com For a breakdown of products and services by type, turn to our Product Selector on p264

Mighty Leaf Tea Company Motion Waves Naturalaser tel: +1 877 698 5323 tel: +33 6 78 24 14 20 tel: +44 870 240 7072 email: [email protected] email: [email protected] email: [email protected] www.mightyleaf.com www.naturalaser.com Motionsoft Milk Leisure Ltd tel: +44 7919 147 307 Naturopathica tel: +44 1625 415 071 email: [email protected] tel: +1 631 329 2525 email: [email protected] www.motionsoft.net email: [email protected] www.milkleisure.co.uk www.naturopathica.com MSpa International Milon Industries GmbH tel: +66 2 3656000 Nautilus Inc tel: +49 8293 965 50 0 email: [email protected] tel: +1 360 859 2900 email: [email protected] www.mspa-international.com email: [email protected] www.milon.com www.nautilusinc.com Murad MINDBODY Inc tel: +1 310 726 0470 Nectar Essences tel: +1 877 755 4279 email: [email protected] tel: +1 415 295 1539 email: [email protected] www.murad.com email: [email protected] www.mindbodyonline.com www.nectaressences.com My Blend Mineralology tel: +33 1 46 41 32 88 NEOM Luxury Organics tel: +61 4 4 133 916 email: [email protected] tel: +44 870 460 4677 email: [email protected] www.myblendbeauty.com email: [email protected] www.mineralology.com www.neomorganics.com My Spirit Monarch Robe & Towel Co tel: +46 8 662 0005 Neuma Beauty tel: +1 800 729 7623 email: [email protected] tel: +1 800 333 0707 www.monarchrobe.com www.myspirit.se email: [email protected] www.neumabeauty.com Monique Mathieu NARS Cosmetics Inc tel: +1 954 537 0732 tel: +1 888 788 5167 Newport Collaborative Architects email: [email protected] email: [email protected] tel: +1 401 846 9583 www.monique-mathieu.com www.narscosmetics.com email: [email protected] www.narchitects.com Moor Spa International Ltd National Resources Conservation Service tel: +44 1825 762 658 tel: +1 888 526 3227 Next Wave Ltd email: [email protected] email: [email protected] tel: +358 9 2709 2400 www.moorspa.co.uk www.nrcs.usda.gov email: [email protected] www.nextwave.fi Moran Architects Natura Bissé Internacional SA tel: +1 480 990 8448 tel: +34 93 591 02 30 Nika Consulting email: [email protected] email: [email protected] tel: +1 866 833 6452 www.moranarchitects.com www.naturabisse.es email: [email protected] www.nikaconsulting.ca Moroccanoil Natural Resources Spa Consulting Inc tel: +1 514 448 8967 tel: +1 212 327 0439 email: [email protected] email: [email protected] www.moroccanoil.com www.nrispa.com

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Nilo Oceanlife Aquatics On Group tel: +390 522 7631 tel: +44 161 339 9339 tel: +44 844 811 2906 email: [email protected] email: [email protected] email: [email protected] www.nilo-beauty.com www.oceanlifetanks.net www.on-group.co.uk Noel Asmar Uniforms Officina de’ Tornabuoni ONLY YOURx tel: +1 604 601 2028 tel: +390 559 180 643 tel: +1 661 257 7777 email: [email protected] email: [email protected] www.onlyyourx.com www.spauniforms.com www.officinadetornabuoni.com OPI Products Inc NOLA 7 Ógra Skincare tel: +1 818 759 2400 tel: +359 2 962 9910 tel: +353 57 932 2817 www.opi.com email: [email protected] www.ograskincare.com The Organic Pharmacy www.nola7.com Ojmar SA tel: +44 20 7225 0524 Nordic Sauna and Leisure Ltd tel: +34 943 748484 email: [email protected] tel: +44 1342 333 999 www.ojmar.es www.theorganicpharmacy.com email: [email protected] Okabashi Brands The Organic Spa www.nordic.co.uk tel: +1 770 945 1330 tel: +49 7249 952 251 Nouveau Beauty Group email: [email protected] email: [email protected] tel: +44 1977 652 232 www.okabashi.com www.theorganicspa.eu email: [email protected] Olavie Orly International Inc www.nouveaulashes.co.uk tel: +1 212 316 9828 tel: +1 818 994 1001 Nu Skin email: [email protected] www.orlybeauty.com tel: +1 801 345 1000 www.olavie.com ORMS architecture design email: [email protected] Omdanne tel: +44 20 7833 8533 www.nuskin.com tel: +61 432 638 361 email: [email protected] NUDE email: [email protected] www.orms.co.uk tel: +44 20 7702 0077 www.omdanne.com.au OSEA International email: [email protected] Omnisens Paris tel: +1 310 589 1942 www.nudeskincare.com tel: +33 1 43 74 76 96 email: [email protected] Oakworks Inc email: [email protected] www.oseamalibu.com tel: +1 717 235 6807 www.omnisens.fr Osmium for Men www.oakworks.com Omorovicza tel: +44 20 7498 8693 Obagi Medical Products Inc email: [email protected] email: [email protected] tel: +1 562 628 1007 www.omorovicza.com www.osmiumformen.com email: [email protected] OmVeda Ayurvedic Skin & Hair Care Overland Partners www.obagi.com tel: +61 2 9810 1830 tel: +1 210 829 7003 Ocean Floatrooms Ltd email: [email protected] email: peopleandprojects@overlandpartners. tel: +44 20 8123 2668 www.omveda.com.au com www.floatation-tanks.co.uk www.overlandpartners.com

252 spa business handbook 2013 www.spahandbook.com For a breakdown of products and services by type, turn to our Product Selector on p264 OTS RFID LOCK P49 Deesign & Associates Co Ltd PCG Hotel Design tel: +66 2 652 2900 15 tel: +49 511 954730 THE SIMPLE AND EFFECTIVE www.p49deesign.com email: [email protected] SOLUTION FOR YOUR LOCKERS www.pcg-hoteldesign.com P&A Engineering Ltd tel: +852 2755 7182 Peak Pilates email: paengineering@paengineeringltd. tel: +1 800 925 3674 com email: [email protected] www.paengineeringltd.com www.peakpilates.com PA Wellness Consultancy Pedicure Bowls tel: +852 2755 7182 tel: +1 604 601 2028 email: [email protected] email: [email protected] www.pa-wellness.com www.pedicurebowls.com Pai Skincare Peter Muller tel: +44 20 8579 6213 tel: +61 2 9241 2010 www.paiskincare.com www.petermuller.org Panatta Sport Peter Thomas Roth tel: +390 733 611 824 tel: +1 212 581 5800 email: [email protected] www.peterthomasroth.com www.panattasport.com Pevonia International LLC Paradigm Shift tel: +1 386 254 1967 tel: +61 2 9599 1911 email: [email protected] email: [email protected] www.pevonia.com www.paradigmsft.com Physical Company Ltd tel: Paramount Fitness Corp +44 1494 769 222 NEW tel: +1 323 721 2121 email: [email protected] email: [email protected] www.physicalcompany.co.uk www.paramountfitness.com Physician Endorsed Parfums Givenchy tel: +1 954 318 6060 tel: +33 1 44 31 50 00 email: [email protected] email: [email protected] www.physicianendorsed.com www.parfumsgivenchy.com Physiotherapie Generale France S.A.S. Parmar and Parmar tel: +33 553 9304 25 tel: +44 845 450 7314 email: [email protected] OCS email: [email protected] www.g5cellutec.com TOUCH LOCK www.parmarandparmar.com Physiotherm GmbH Thaur Payot tel: +43 5223 54777 tel: +33 1 55 62 54 54 www.physiotherm.com email: [email protected] www.payot.com D_bVgAZ^hjgZJ@ Bgh#7ZkH]VgeZ E]dcZ/ ))&,',-)%*&( www.spahandbook.com WZk5d_bVgaZ^hjgZj`#Xdb mmm$e`cWh$Yec CONTACT BOOK

Phytomer Planika Fires Pressalit Group AS tel: +33 2 23 18 31 31 tel: +48 52 364 11 60 tel: +45 8788 8788 email: [email protected] email: [email protected] email: [email protected] www.phytomer.com www.planikafires.com www.pressalit.com Phyt’s Plank Primavera Life GmbH tel: +33 5 65 20 20 21 tel: +1 617 241 6900 tel: +49 8376 808 0 email: [email protected] email: [email protected] email: [email protected] www.phyts.com www.plankdesigns.com www.primaveralife.com Pierantonio Bonacina Plinth 2000 Primavera UK tel: +390 36 286621 tel: +44 1449 767 887 tel: +44 1373 467103 email: [email protected] email: [email protected] www.primavera.co.uk www.pierantoniobonacina.it www.plinth2000.com Priori Piscine Laghetto Pôle Cosmétique tel: +1 804 743 9850 tel: +390 372 819 411 tel: +33 4 98 03 08 23 www.prioriskincare.com email: [email protected] www.pole-cosmetique.fr Private Label Music www.piscinelaghetto.com Portcril Spas tel: +1 818 808 0800 Pilates Foundation tel: +351 22 730 02 10 www.privatelabelmusic.com tel: +44 7071 781 859 email: [email protected] Priverus email: [email protected] www.portcril.com tel: +1 905 754 5193 www.pilatesfoundation.com Posh Organix email: [email protected] Pilates Solutions Ltd tel: +1 303 442 3757 www.priverus.com tel: +44 800 434 6110 www.poshorganix.com Project Iris Clothing email: [email protected] Power Plate International Ltd tel: +1 513 489 5683 www.pilatessolutions.co.uk tel: +44 20 7586 7200 email: [email protected] Pilates Training Solutions email: [email protected] www.projectirisclothing.com tel: +44 845 094 4916 www.powerplate.co.uk ProLight Aesthetics email: belinda@pilatestrainingsolutions. Precor tel: +1 702 245 4842 co.uk tel: +1 425 486 9292 www.prolightaesthetics.com www.pilatestrainingsolutions.co.uk www.precor.com Promet Pinks Boutique Premchit Prateap Na Thalang Ltd tel: +90 216 368 4840 tel: +44 1332 204 804 tel: +66 2260 2915 email: [email protected] www.pinksboutique.com email: [email protected] www.promet.com.tr Pino GmbH www.experiencepremchit.com ProVib International tel: +49 40 89 97 85 0 Premier Software Solutions tel: +43 664 242 34 10 www.pinoshop.de tel: +44 1543 466 580 email: [email protected] PK Textiles Group bv email: [email protected] www.provib.com tel: +31 492 554 649 www.premiersoftware.co.uk email: [email protected] www.pktextiles.com

254 spa business handbook 2013 www.spahandbook.com For a breakdown of products and services by type, turn to our Product Selector on p264

Pulse Fitness Solutions Quench Solutions Pty Ltd REN Skincare tel: +44 1260 294 600 tel: +61 3 9786 7887 tel: +44 20 7724 2900 email: [email protected] www.quenchshowers.com email: [email protected] www.pulsefitness.com www.renskincare.com Quiess Ltd Pur Natural Skincare tel: +44 1672 811 680 Repêchage Ltd tel: +44 2920 552 691 email: [email protected] tel: +1 201 549 4200 email: [email protected] www.quiess.com www.repechage.com www.purskincare.co.uk Raison d’Etre Resense Spa Pure Fiji tel: +46 8 756 00 56 www.resensespa.com tel: +679 337 3431 email: [email protected] ResortSuite email: [email protected] www.raisondetrespas.com tel: +1 416 259 0715 www.purefiji.com Ramer Sponges email: [email protected] PurePod tel: +44 1252 845 292 www.resortsuite.com tel: +61 2 6687 4741 email: [email protected] Revolution Tea, LLC email: [email protected] www.ramersponges.com tel: +1 888 321 4738 www.purepod.com.au Rare Tea Company Ltd www.revolutiontea.com Puretoes tel: +44 20 7681 0115 Richard Haworth & Co Ltd tel: +1 813 774 6903 www.rareteacompany.com tel: +44 1204 702 300 email: [email protected] Rock the Spa, LLC email: [email protected] www.puretoes.com email: [email protected] www.richardhaworth.co.uk Purex International Ltd www.rockthespa.com Richardson Sadeki tel: +44 1709 763 000 Real Music tel: +1 212 300 6191 email: [email protected] tel: +1 415 331 8273 www.richardsonsadeki.com www.purex.co.uk email: [email protected] Rishi Tea Purus www.realmusic.com tel: +1 414 747 4001 tel: +46 416 257 00 RealRyder International email: [email protected] email: [email protected] tel: +1 800 976 6280 www.rishi-tea.com www.purus.se email: [email protected] Rizzato Spa Consulting Qetre www.realryder.com tel: +49 7542 946 990 tel: +390 35 691325 Red Cashew www.spa-consulting.com www.qetre.com tel: +1 818 284 7455 RKF Luxury Linen QMS Medicosmetics email: [email protected] tel: +33 3 84 90 08 56 tel: +44 20 7730 8060 www.redcashew.com www.rkf.fr email: [email protected] Red Flower www.qmsmedicosmetics.com Robert Buelteman Studio tel: +1 212 966 5301 tel: +1 615 728 1010 Qosmedix email: [email protected] email: [email protected] tel: +1 631 242 3270 www.redflower.com www.buelteman.com email: [email protected] www.qosmedix.com

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Robert D Henry Architects Salon Ambience Sasy n Savy Pty Ltd tel: +1 212 533 4145 tel: +390 522 276 755 tel: +61 2 9534 4077 email: [email protected] email: mail. [email protected] email: [email protected] www.rdh-architects.com www.salonambience.com/en/ www.sasynsavy.com.au The Robeworks Inc Salonwear Direct Saturn Projects Ltd tel: +1 213 748 1471 tel: +44 871 524 0300 tel: +44 1454 202 076 email: [email protected] email: [email protected] email: [email protected] www.robeworks.com www.salonweardirect.co.uk www.saturnprojects.com Rodial Ltd Salt of the Earth Saunex tel: +44 20 7351 1720 tel: +1 801 294 3101 tel: +1 877 772 8639 email: [email protected] email: [email protected] email: [email protected] www.rodial.co.uk www.saltearthspa.com www.saunex.com Romane Fragrances Salus Group Scandle LLC tel: +1 630 563 4110 tel: +48 501 403 272 tel: +1 866 531 9916 email: [email protected] email: [email protected] www.abodycandle.com www.romanefragrances.com www.salusgroup.pl Scentys Fragrance Systems Roja Dove Samtosa Clothing tel: +33 1 55 43 75 30 tel: +44 1273 827 430 tel: +1 514 571 7171 email: [email protected] www.rojadove.com www.phrcanada.com www.scentys.com Runnerbean.net Samuel Heath & Sons PLC Schletterer Ltd tel: +44 20 7349 2000 tel: +44 121 772 2303 tel: +43 5244 62005 www.runnerbean.net email: [email protected] email: [email protected] www.samuel-heath.com www.schletterer.com Russie Blanche tel: +33 1 40 70 16 49 Sanipex Group SCIFIT email: [email protected] tel: +971 4 3381375 tel: +1 918 359 2000 www.russieblanche.com email: [email protected] email: [email protected] www.sanipexdubai.com www.scifit.com Sacred Currents tel: +1 212 410 1832 Sanitas Skincare Sea of Life email: [email protected] tel: +1 303 449 1875 tel: +27 11 334 7033 www.sacredcurrents.com email: [email protected] email: [email protected] www.sanitas-skincare.com www.seaoflife.co.za SafeTIC tel: +44 20 8735 6950 Sanitas Spa & Wellness Sedona Resorts email: [email protected] tel: +90 212 326 4646 - 8040 tel: +1 678 974 7270 www.safe-tic.com email: [email protected] email: [email protected] www.thesanitas.com www.sedona-resorts.com Salamander Lifestyle Pte Ltd tel: +65 6336 7670 Sasaki International Ltd SelfOptima email: [email protected] tel: +44 1908 322 888 tel: +1 408 912 1908 www.salamanderspa.net www.sasaki.co.uk email: [email protected] www.selfoptima.com

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Serena Spa Pvt Ltd Simply Washrooms tel: +960 3313866 tel: +44 161 643 8484 email: [email protected] email: [email protected] www.serenaspa.com www.simplywashrooms.co.uk Serene House International Simulated Environment Concepts Inc tel: +886 2 8751 9681 tel: +1 305 651 9200 email: [email protected] email: [email protected] www.serene-house.com www.spacapsule.com Serralunga SRL Sismo Fitness International tel: +390 15 2435711 tel: +33 1 49 08 02 50 www.serralunga.com email: [email protected] www.sismofitness.com Sha Holding GmbH tel: +43 1 532 9811 Själ Skincare email: [email protected] tel: +1 212 560 9561 www.sha-art.com email: [email protected] www.sjalskincare.com Shapemaster Toning Systems tel: +44 1484 667 474 Skin 2 Skin Care email: [email protected] tel: +1 877 754 6790 www.shapemaster.co.uk email: [email protected] www.skin2skincare.com Shea Terra Organics tel: +1 877 427 6627 Skin Authority email: [email protected] tel: +1 760 268 0047 www.sheaterraorganics.com email: [email protected] www.skinauthority.com Shiseido Europe tel: +33 1 46 94 10 00 Skin for Life email: [email protected] tel: +1 866 312 7546 www.shiseido-europe.com www.skinforlife.com Shortcuts Software Skin Therapy Ireland tel: +1 866 678 7324 tel: +353 61 307400 www.shortcuts.net email: [email protected] www.skintherapyireland.com Silhouet-Tone Corp tel: +1 450 687 9456 SkinCeuticals email: [email protected] tel: +1 800 771 9489 www.silhouet-tone.com www.skinceuticals.com Simon Jersey Ltd Sky-Skan Europe GmbH tel: +44 870 111 8800 tel: +49 89 6428 9231 email: [email protected] email: [email protected] www.simonjersey.com www.skyskan.com

www.spahandbook.com CONTACT BOOK

Slim Images Ltd Sorisa Spa Opportunities tel: +44 1733 897 202 tel: +34 93 721 69 20 tel: +44 1462 431 385 email: [email protected] email: [email protected] email: [email protected] www.slimimages.co.uk www.sorisa.com www.spaopportunities.com Smart Candle Sothys Spa Origins Co Ltd tel: +44 1753 621 777 tel: +33 5 55 17 45 23 tel: +66 2665 7180 email: [email protected] email: [email protected] email: [email protected] www.smartcandle.co.uk www.sothys.com www.spaorigins.com Smith Club & Spa Specialists Spa Alila Spa Photography tel: +1 970 927 1549 tel: +65 6735 8300 tel: +1 203 421 4644 www.spatrade.com/smith email: [email protected] email: [email protected] www.alilahotels.com/about-alila www.spaphotography.com So Sound Solutions tel: +1 303 926 5316 Spa Concepts International Spa Revolutions email: [email protected] tel: +1 707 939 0101 tel: +1 760 480 7586 www.sosoundsolutions.com email: [email protected] email: [email protected] www.spaconcepts.com www.sparev.com Sodashi Pty Ltd tel: +61 8 9336 6837 The Spa Consultants Spa Ritual email: [email protected] tel: +27 11 234 2150 tel: +1 818 988 2228 www.sodashi.com www.thespaconsultants.co.za email: [email protected] www.sparitual.com Sole O LLC Spa Creators tel: +864 981 1757 tel: +357 25 376 111 Spa Sessions email: [email protected] email: [email protected] tel: +61 4 2358 8001 www.soleollc.com www.spacreators.com email: [email protected] www.spasessions.com Soleil Organique Spa Developments email: [email protected] tel: +44 141 332 4942 Spa Sounds www.soleilorganique.com email: [email protected] tel: +61 2 9693 1596 www.spadevelopments.com email: [email protected] Solta Medical Inc www.spasounds.com.au tel: +1 877 782 2286 Spa Guide-n-Light email: [email protected] tel: +91 98195 61806 Spa Strategy www.solta.com email: [email protected] tel: +1 303 573 8100 www.spaguidenlight.com email: [email protected] Soltron www.spastrategy.net tel: +1 866 243 9861 Spa Innovations www.soltron.us tel: +65 6386 1236 Spa Success Consultants email: [email protected] tel: +1 561 866 9601 Sommerhuber GmbH www.spa-innovations.com www.spasuccess.com tel: +43 7252 893 0 email: [email protected] Spa Management Solutions Spa Technologies www.sommerhuber.com tel: +1 702 524 4505 tel: +845 589 0000 email: [email protected] email: [email protected] www.spamanagementsolutions.com www.spatechnologies.com

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SpaAudit SpaSoft Steve Leung Designers Ltd tel: +61 4 2358 8001 tel: +1 802 253 7377 tel: +852 2527 1600 www.spaaudit.com www.spasoft.com email: [email protected] www.steveleung.com SpaBiz Spirit Music Group tel: +1 888 809 2802 tel: +1 212 614 8137 Stolle Service Ltd email: [email protected] www.spiritmusicgroup.com tel: +1 250 370 2727 www.spabiz.com email: [email protected] SportsArt Worldwide www.stolle.com SpaBooker tel: +886 6 3840888 tel: +1 866 966 9798 email: [email protected] Stone Forest email: [email protected] www.sportsartfitness.com tel: +44 845 617 0617 www.spa-booker.com www.stone-forest.co.uk St Tropez SpaDunya tel: +44 20 7845 6330 Storz Medical Ag tel: +33 4 66 04 07 07 www.st-tropez.com tel: +41 71 677 4545 email: [email protected] email: [email protected] Star Trac www.spadunya.com www.storzmedical.ch tel: +1 714 669 1660 SpaEquip Inc email: [email protected] STOTT Pilates tel: +1 310 388 9030 www.startrac.com tel: +1 416 482 4050 email: [email protected] email: [email protected] Star Wellness www.spaequip.com www.stottpilates.com tel: +33 4 97 06 51 07 SpaFinder Wellness Inc www.starwellness.com Strategic Spa Solutions tel: +1 212 924 6800 tel: +1 520 248 1901 Starpool srl email: info@spaﬁnder.com email: [email protected] tel: +390 462 571 881 www.spafinder.com www.strategicspa.com email: [email protected] Spaform www.starpool.com Stress & Motivation UK Ltd tel: +39 0733 220391 tel: +44 20 7603 2846 Stas Doyer Hydrotherapie www.spaform.com email: [email protected] tel: +33 5 61 51 93 20 www.soundwavetherapy.co.uk Sparcana Ltd email: [email protected] tel: +44 1789 204 904 www.stas-doyer.com Studio Kusan email: [email protected] tel: +385 1 484 6845 Steiner Leisure Ltd www.spapliance.com email: [email protected] tel: +1 305 358 9002 ext 308 www.studio-kusan.hr Sparcstudio email: [email protected] tel: +44 844 879 3765 www.steinerleisure.com Studio Noach email: [email protected] tel: +31 6 8370 2521 Steiner Spa Consulting www.sparcstudio.co.uk email: [email protected] tel: +603 7880 6588 www.studionoach.com Spasmatter2 email: [email protected] tel: +44 800 988 5471 www.steinerspaconsulting.com Studio RHE www.spasmatter2.com tel: +44 20 7253 5358 email: [email protected] www.rhe.uk.com

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Suissessences Sylvia Planning And design Inc (SPAd) Tara Spa Therapy Inc tel: +41 32 631 1667 tel: +1 928 204 2338 tel: +1 866 224 1391 email: [email protected] email: [email protected] email: [email protected] www.suissessences.ch www.sylviaspa.com www.taraspa.com Sundari Syntax Group TavTech Ltd tel: +1 562 435 5000 tel: +44 1628 789 646 tel: +972 3 536 0515 www.sundari.com email: [email protected] email: [email protected] www.syntaxuk.com www.tav-tech.com Sunlight Saunas tel: +1 913 754 0831 System4 Technologies GmbH TCO Development Sweden email: [email protected] tel: +49 421 9601 330 tel: +46 8 782 9200 www.sunlightsaunas.com email: [email protected] email: [email protected] www.human-regenerator.com www.tcodevelopment.com Sunlighten Inc tel: +1 877 292 0020 TAC IT GmbH Teatulia www.sunlighten.com tel: +43 3332 6005 990 tel: +1 303 433 2980 email: [email protected] email: [email protected] Suntech Group Ab www.reservationassistant.com www.teatulia.com tel: +46 521 230 255 email: [email protected] Syneron-Candela Ltd Technodesign SRL www.suntechgroup.se tel: +44 845 521 0698 tel: +39 45 715 6988 email: [email protected] email: [email protected] Suzanne aux Bains www.syneron-candela.co.uk www.nuvolaitalia.it tel: +33 4 42 90 59 19 email: [email protected] TameWear Technogym www.suzanneauxbains.com tel: +1 212 639 9305 tel: +390 547 56047 email: [email protected] www.technogym.com Swan/Svanen www.tamewear.com tel: +46 8 55 55 24 00 Teeter Hang Ups email: [email protected] Tanamera Tropical Spa Sdn Bhd tel: +1 242 362 1001 www.svanen.se tel: +603 80 684 978 email: [email protected] email: [email protected] www.inversioninternational.com Swiss Mountain Cosmetics GmbH www.tanamera.com.my tel: +41 55 28 45 390 Telegraph Hill Robes email: [email protected] Tao Freedom LLC tel: +1 888 398 7010 www.swiss-mountain-cosmetics.ch tel: +1 718 599 2163 www.telegraphhill.com email: [email protected] Swiss Perfection Temple Spa Ltd www.taofreedom.com tel: +41 21 962 88 90 tel: +44 1903 719 429 email: [email protected] TAP Technology Co Ltd email: [email protected] www.swissperfection.com tel: +66 53 920 144 www.templespa.com email: [email protected] Sybaritic Inc Tempus Clothing www.tap10.com tel: +1 952 888 8282 tel: +44 1538 385 888 email: [email protected] email: [email protected] www.sybaritic.com www.tempusclothing.com

260 spa business handbook 2013 www.spahandbook.com For a breakdown of products and services by type, turn to our Product Selector on p264

Terraké Tonon & C SpA Tropical Science Center tel: +33 4 94 19 73 73 tel: +390 432 740740 tel: +506 2253 3267 email: [email protected] www.tononitalia.com email: [email protected] www.terrake.com www.ccr.or.cr/english Topaz Consulting Thal’Ion Laboratories tel: +44 1268 745892 True Fitness Technology tel: +33 2 98 04 59 69 email: [email protected] tel: +1 800 426 6570 email: [email protected] www.topazconsulting.net email: [email protected] www.thalion.com www.truefitness.com Toskanaworld Thalgo tel: +49 3 64 61 / 91826 Tumiturbi tel: +33 4 94 19 73 73 email: [email protected] tel: +39 348 38 61 346 email: [email protected] www.toskanaworld.net email: [email protected] www.thalgo.com www.tumiturbi.it Total Environment Centre Thalgo Spa Management tel: +61 2 9261 3437 Twyford Bathrooms tel: +33 4 94 19 91 40 www.tec.org.au tel: +44 1270 879 777 email: [email protected] email: [email protected] TouchAmerica www.thalgospamanagement.com www.twyfordbathrooms.com tel: +1 919 732 6968 Thann-Oryza Co Ltd email: [email protected] Tylö Ab tel: +662 714 3239 44 www.touchamerica.com tel: +46 35 299 00 00 www.thann.info email: [email protected] Trautwein GmbH www.tylo.com Themae tel: +49 76 41 46 77 30 tel: +33 1 75 77 59 60 email: [email protected] U International Ltd www.themae.fr www.trautwein-gmbh.com tel: +44 1256 701 788 email: [email protected] TheraVine Trend of Vincenza www.men-u.co.uk tel: +27 21 886 6623 www.trend-vi.com email: [email protected] The Ultimate Sauna Company Ltd Tri-Dosha Ltd www.spaproducts.co.za tel: +44 1933 303 077 tel: +44 20 8566 1498 email: [email protected] Thermarium Bäder-Bau GmbH email: [email protected] www.theultimatesauna.co.uk tel: +43 5244 65660 www.tri-dosha.co.uk email: [email protected] Ultrasun International BV Trilogy Spa Ventures www.thermarium.com tel: +31 74 291 22 15 tel: +1 212 874 5649 email: [email protected] Tip Touch Academie email: [email protected] www.ultrasun.nl tel: +33 1 46 89 63 30 www.trilogyspaventures.com email: [email protected] Unbescheiden GmbH Trixter Europe Ltd www.tiptouch.com tel: +49 7221 9 53 40 tel: +44 844 979 4567 email: [email protected] Tisserand email: [email protected] www.unbescheiden.com tel: +44 1273 325 666 www.x-biking.com email: [email protected] www.tisserand.com

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Under a Tree, Consulting Vendor International BV Vulsini tel: +1 520 400 5799 tel: +31 13 578 66 90 tel: +44 20 8816 8161 email: [email protected] email: [email protected] email: [email protected] www.underatree.com www.vendorinternational.com www.vulsini.net Under the Canopy Veribel Wahanda tel: +1 561 955 9311 tel: +390 45 896 1068 tel: +44 20 3384 5358 email: [email protected] email: [email protected] email: [email protected] www.underthecanopy.com www.thewellcare.com www.wahanda.com Unite Eurotherapy VersaClimber USA Wala Heilmittel GmbH tel: +1 888 957 5372 tel: +1 714 850 9716 tel: +49 71 64 930 0 email: [email protected] email: [email protected] email: [email protected] www.uniteeurotherapy.com www.versaclimber.com www.wala.de Universal Companies Inc Vibrogym UK Washroom Washroom Ltd tel: +1 276 466 9110 tel: +44 870 0857 157 tel: +44 845 470 3000 email: [email protected] email: [email protected] email: [email protected] www.universalcompanies.com www.bettervibrations.com www.washroom.co.uk Universal Essences Victoria Moore Ltd Water Footprint Network tel: +44 8700 620 206 tel: +44 7525 812 275 tel: +31 53 489 4320 email: [email protected] email: [email protected] email: [email protected] www.universalessences.com www.victoria-moore.eu www.waterfootprint.org Uspa Viking Saunas Ltd WaterRower UK tel: +61 3 9596 0522 tel: +44 1257 427 019 tel: +44 20 8749 9090 email: [email protected] www.viking-saunas.co.uk email: [email protected] www.uspaimmersion.com www.waterrower.co.uk Vita Liberata Vanessa Gallinaro tel: +44 28 9334 4411 Weil Lifestyle LLC tel: +44 20 7828 1485 email: [email protected] www.drweil.com email: [email protected] www.vitaliberata.com Weleda International www.vanessa-gallinaro.com VitaMan Pty Ltd tel: +41 61 705 21 21 Vani-T Pty Ltd tel: +61 2 9725 6994 www.weleda.com tel: +61 8 8381 0000 email: [email protected] Wellmondo email: [email protected] www.vitaman.com.au tel: +49 89 3890 28 54 www.vani-t.com Voelker Gray Design email: [email protected] Vast River tel: +1 949 651 0300 www.wellmondo.de tel: +852 6105 9048 email: [email protected] Wellness Enterprises email: [email protected] www.voelkergraydesign.com tel: +1 800 428 9419 www.vastriverhk.com VOYA email: [email protected] tel: +353 71 916 1872 www.wellnessshower.com email: [email protected] www.voya.ie

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Welltec Deutschland GmbH Xen-Tan Yves Rocher tel: +49 7023 743701 tel: +44 7966 153 995 tel: +44 870 049 2222 email: [email protected] email: [email protected] www.yves-rocher.co.uk www.welltec-d.de www.xentan.co.uk Yvonne Gray Cosmetics Werner Dosiertechnik GmbH & Co KG Yahya tel: +44 870 737 0077 / +44 1491 639 400 tel: +49 82 72/9 86 97 0 tel: +212 24 42 27 76 email: [email protected] email: [email protected] www.yahyacreation.com www.yvonne-gray.co.uk www.werner-dosiertechnik.de Yamarama Z.Bigatti Wheway Lifestyle International tel: +44 20 7703 2901 tel: +1 651 489 2058 tel: +44 1494 758 058 email: [email protected] email: [email protected] email: [email protected] www.yamarama.com www.zbigatti.com www.whewaylifestyle.com Yayasan IDEP Foundation Zendals Wild Earth Pvt Ltd tel: +62 361 981504 tel: +1 973 584 0168 tel: +977 1 437 41 78 email: [email protected] email: [email protected] email: [email protected] www.idepfoundation.org www.zendals.com www.wildearthnepal.com Yeah Baby ZENsei Wimberly Allison Tong & Goo tel: +1 480 785 0555 tel: +1 760 487 1316 tel: +1 808 521 8888 email: [email protected] email: [email protected] www.watg.com www.yeahbabypl.com www.zensei.com Wisdom of Africa Yoga Professionals Zepter Cosmetics International tel: +27 83 266 5615 tel: +44 20 7689 2407 tel: +44 20 8622 3684/5 email: [email protected] email: [email protected] email: [email protected] www.wisdomcosmetics.com www.yogaprofessionals.co.uk www.zepter.com Woodway GmbH Yogamasti Zoki UK tel: +49 7621 94 09 99 0 tel: +44 7723 423719 tel: +44 121 766 7888 email: [email protected] email: [email protected] email: [email protected] www.woodway.de www.yogamasti.com www.zokiuk.co.uk World Green Building Council Yon-Ka Zoya tel: +1 289 268 3900 tel: +33 1 41 19 56 56 tel: +1 216 438 6363 email: [email protected] www.yonka.com www.zoya.com www.worldgbc.org Ytsara Zucchetti Rubinetteria SpA World Resources Institute tel: +66 2 656 7060 1 tel: +390 322 954700 tel: +1 202 729 7600 email: [email protected] email: customer&zucchettidesign.it www.wri.org www.ytsara.com www.zucchettirub.it WTS International Yum Skin Care Inc Zynk Design tel: +1 301 622 7800 tel: +1 604 279 5525 tel: +44 20 7467 7332 www.wtsinternational.com email: [email protected] email: [email protected] www.yumskincare.com www.zynkdesign.com

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ANTI-AGEING PRODUCTS Caudalie Eleusian Skin Care Africology www.caudalie.com www.eleusian.com.au How to use the www.africology-sa.com Chanticaille Ella Baché product selector After the Rain SA www.chanticaille.com www.ellabache.fr www.aftertherain.ch Charme d’Orient Éminence Organic Skin Care Choose the category of product Ahava www.charmedorient.com www.eminenceorganics.com or service which you need www.ahava.com Cinq Mondes Environ Skin Care Pty Ltd www.cinqmondes.com www.environ.co.za DQG\RX·OOÀQGDOOUHOHYDQW Alchimie Forever LLC www.alchimie-forever.com Clarins ESPA International (UK) Ltd companies listed, along with Allure Africa spa.clarins.com www.espaonline.com their basic contact details. www.allureafrica.com Collin Eve Lom Ltd Other essential contact details, Alqvimia SL www.collinparis.com www.evelom.com www.alqvimia.com Comfort Zone Eve Taylor (London) Ltd including phone, email and Amala Inc www.comfortzone.it www.eve-taylor.com website listings can be found www.amalabeauty.com Cor LLC Finders International for each listed company in the Anne Semonin www.corsilver.com www.findershealth.com www.annesemonin.com C’watre FisioSphere Contact Book (which starts on Aromatherapy Associates Ltd www.cwatre.com www.fisiosphere.it p232) and also online at www.aromatherapyassociates.com Daniela Steiner Forlle'd Inc www.spa-kit.net Aromatica www.steinercosmetics.com www.forlle-d.com www.ladygrace.fi Daniele de Winter Gatineau Aveda www.danieledewinter.com www.gatineau-paris.com www.aveda.com Darphin Germaine de Capuccini AW Lake Spa Concepts Pte Ltd www.darphin.com www.germaine-de-capuccini.com www.awlakeonline.com DDF Skincare Guinot Babor GmbH & Co Kg www.ddfskincare.com www.guinot.com www.babor.com Decléor Harnn BioCol Cosmetics Ltd www.decleor.com www.harnn.com www.biocol.co.uk Delicious! Hobe Pergh SRL Biodroga Cosmetic GmbH www.delicious-skin.com www.hobepergh.it www.biodroga.com Dermalogica Institut Esthederm Biola Organic Cosmetics www.dermalogica.com www.esthederm.com www.biola-organics.com DRV Phytolab Intraceuticals Bliss www.drvsa.com www.intraceuticals.com www.blissworld.com Elemental Herbology Julisis Carita International www.elementalherbology.com www.julisis.com www.carita.com Elemis Ltd Jurlique www.elemis.com www.jurlique.com.au

264 spa business handbook 2013 www.spahandbook.com For contact details, turn to the Contact Book which starts on p232

Kanebo Cosmetics Inc Moor Spa International Ltd Skin Authority Aromatherapy Associates Ltd www.kanebo-international.com www.moorspa.co.uk www.skinauthority.com www.aromatherapyassociates.com Kéraskin Esthetics My Blend SkinCeuticals Aromatica www.keraskin-esthetics.com www.myblendbeauty.com www.skinceuticals.com www.ladygrace.fi Kerstin Florian Natura Bissé Internacional SA Sothys Aveda www.kerstinflorian.com www.naturabisse.es www.sothys.com www.aveda.com Kimia Skincare Ltd Nu Skin Spa Technologies Biodroga Cosmetic GmbH www.kimia.co.uk www.nuskin.com www.spatechnologies.com www.biodroga.com Klapp Cosmetics GmbH NUDE Sundari Biossentials Ltd www.klapp-cosmetics.com www.nudeskincare.com www.sundari.com www.biossentials.com KuuSh Pty Ltd Ógra Skincare Swiss Mountain Cosmetics GmbH Botanicals Ltd www.kuush.com.au www.ograskincare.com www.swiss-mountain-cosmetics.ch www.botanicals.co.uk L Raphael Omnisens Paris Swiss Perfection Caribbean Essentials www.l-raphael.com www.omnisens.fr www.swissperfection.com www.caribbeanessentials.com La Mer Corporate Omorovicza Temple Spa Ltd Celestial Spa Authentic www.cremedelamer.com/corporate www.omorovicza.com www.templespa.com www.celestialspa.co.uk Laboratoire Remède On Group Terraké Cinq Mondes www.remede.com www.on-group.co.uk www.terrake.com www.cinqmondes.com Laboratoires Ingrid Millet SA The Organic Pharmacy Thalgo Clarins www.ingridmillet.com www.theorganicpharmacy.com www.thalgo.com spa.clarins.com Laboratoires La Prairie SA Payot Themae Comfort Zone www.laprairie.com www.payot.com www.themae.fr www.comfortzone.it LaNatura Pevonia International LLC TheraVine Daniele de Winter www.lanatura.com www.pevonia.com www.spaproducts.co.za www.danieledewinter.com Les Sens de Marrakech Phytomer Wisdom of Africa Darphin www.lessensdemarrakech.com www.phytomer.com www.wisdomcosmetics.com www.darphin.com Li’Tya Phyt’s Yon-Ka Decléor www.litya.com www.phyts.com www.yonka.com www.decleor.com L’Occitane Priori Yves Rocher Delicious! www.loccitane.com www.prioriskincare.com www.yves-rocher.co.uk www.delicious-skin.com Lubatti QMS Medicosmetics AROMATHERAPY Deserving Thyme Inc www.lubatti.co.uk www.qmsmedicosmetics.com www.deservingthyme.com Absolute Aromas Macon Meerescosmetic REN Skincare Elemental Herbology www.absolute-aromas.com www.maconmeerescosmetic.de www.renskincare.com www.elementalherbology.com Alqvimia SL Matis Beauty Ltd Repêchage Ltd Elemis Ltd www.alqvimia.com www.matisbeauty.com www.repechage.com www.elemis.com Amala Inc Mavala International SA Rodial Ltd Éminence Organic Skin Care www.amalabeauty.com www.mavala.com www.rodial.co.uk www.eminenceorganics.com Anakiri BioEnergetic Skin Care MBR Cosmetics Sanitas Skincare ES Skincare www.anakiri.com http://en.mbr-cosmetics.com/page/233 www.sanitas-skincare.com www.esskincare.co.uk Aroma Vera MD Formulations Shiseido Europe ESPA International (UK) Ltd www.aromavera.com www.mdformulations.com www.shiseido-europe.com www.espaonline.com Aromapothecary Mineralology Skin 2 Skin Care Eve Taylor (London) Ltd www.aromapothecary.com www.mineralology.com www.skin2skincare.com www.eve-taylor.com

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Aromatherapy cont... Pevonia International LLC AUDIO-VISUAL Le Labo www.pevonia.com AB Audio Visual Ltd www.lelabofragrances.com FisioSphere Pino GmbH www.abaudiovisual.co.uk NEOM Luxury Organics www.fisiosphere.it www.pinoshop.de Bose Ltd www.neomorganics.com Fragrant Earth Co Ltd Premchit Prateap Na Thalang Ltd www.bose.co.uk/business_solutions Red Flower www.fragrant-earth.co.uk www.experiencepremchit.com ClubCom UK www.redflower.com Germaine de Capuccini Primavera Life GmbH www.clubcom.co.uk Scandle www.germaine-de-capuccini.com www.primaveralife.com Fantaay www.abodycandle.com Guinot Red Flower www.fantaay.com Smart Candle www.guinot.com www.redflower.com LivinGlobe www.smartcandle.co.uk Hampton Affirmations REN Skincare www.livinglobe.com Tanamera Tropical Spa Sdn Bhd www.hamptonaffirmations.com www.renskincare.co Motion Waves www.tanamera.com.my Harnn Romane Fragrances [email protected] Temple Spa Ltd www.harnn.com www.romanefragrances.com Real Music www.templespa.com Heritage Healers Russie Blanche www.realmusic.com Universal Essences www.heritagehealers.com www.russieblanche.com Runnerbean.net www.universalessences.com Jurlique Sasy n Savy Pty Ltd www.runnerbean.net Victoria Moore Ltd www.jurlique.com.au www.sasynsavy.com.au Sky-Skan Europe GmbH www.victoria-moore.eu www.skyskan.com Kerstin Florian Shiseido Europe CLOTHING FOR RETAIL www.kerstinflorian.com www.shiseido-europe.com BOOKING SYSTEMS 90210 Organics Klapp Cosmetics GmbH Sothys See computer systems/software www.90210organics.com www.klapp-cosmetics.com www.sothys.com Adidas Ag KuuSh Pty Ltd Spa Technologies CANDLES www.adidas-group.com www.kuush.com.au www.spatechnologies.com Akhassa Aspley Leisure Limited Laboratory of Flowers SpaDunya www.akhassausa.com www.aspleyleisure.co.uk www.labofflowers.com www.spadunya.com Aroma Naturals Asquith London LaNatura Tara Spa Therapy Inc www.aromanaturals.com www.asquithlondon.com www.lanatura.com www.taraspa.com Aroma Vera Dermasilk Le Labo Thalgo www.aromavera.com www.dermasilk.co.uk www.lelabofragrances.com www.thalgo.com AromaWorks Fashionizer Spa Les Sens de Marrakech Thann-Oryza www.aroma-works.com www.fashionizerspa.com www.lessensdemarrakech.com www.thann.info AtarNaive SRL FMR - Manatee Spa Li’Tya Tisserand www.atarnaive.com www.manateespa.com www.litya.com www.tisserand.com Candle Impressions Gaiam Inc L’Occitane Universal Essences www.candleimpressions.net www.gaiam.com www.loccitane.com www.universalessences.com Deserving Thyme Inc Hucke Ag Matis Beauty Ltd VOYA www.deservingthyme.com www.venice-beach.com www.matisbeauty.com www.voya.ie Er’go Candle Julianna Rae Moroccanoil Yon-Ka www.ergocandle.com www.juliannarae.com www.moroccanoil.com www.yonka.com Hawaiian Body Products LLC Karen Neuburger Nectar Essences Ytsara www.hawaiianbodyproducts.com www.karenneuburger.com www.nectaressences.com www.ytsara.com Illume Kashwére LLC NEOM Luxury Organics www.illumecandles.com www.kashwereathome.com www.neomorganics.com LaNatura www.lanatura.com

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Lytess Groupon TAC IT GmbH Darphin www.lytess.com www.groupon.com www.reservationassistant.com www.darphin.com Noel Asmar Uniforms Gumnut Systems International TAP Technology Co Ltd Ecru New York www.spauniforms.com www.gumnuts.com www.tap10.com www.ecrunewyork.com Physician Endorsed Harms Software Inc Wahanda Ella Baché www.physicianendorsed.com www.harms-software.com www.wahanda.com www.ellabache.fr Project Iris Clothing His-Solution GmbH CONSULTANCY/RESEARCH Environ Skin Care Pty Ltd www.projectirisclothing.com www.his-solution.de www.environ.co.za SEE P86 PurePod HRS Hotel and Esse Cosmetics www.purepod.com.au Restaurant Systems CONTRACT MANAGEMENT www.essecosmetics.com The Robeworks Inc www.hrs.ru SEE P91 Essential Wholesale www.robeworks.com iHost Hospitality COSMETICS/MAKE-UP www.essentialwholesale.com Samtosa Clothing www.ihost-hospitality.com Essie Cosmetics Alchimie Forever LLC www.phrcanada.com Instyle Fitness www.essie.com www.alchimie-forever.com Tao Freedom LLC www.instylefitness.co.uk Gerard’s UK Ltd Allure Africa www.taofreedom.com Intelligenz Solutions www.gerards.uk.com www.allureafrica.com Telegraph Hill Robes www.intelligenzsolutions.com Germaine de Capuccini Alqvimia SL www.telegraphhill.com Invotech Ltd www.germaine-de-capuccini.com www.alqvimia.com Under the Canopy www.invotech.ie Harley Street Cosmetic Ltd Anthousa www.underthecanopy.com MICROS Systems Inc www.harleystreetcosmetic.com www.anthousacollection.com Zendals www.micros.com Hawley International Aveda www.zendals.com MINDBODY Inc www.hawley.net.au www.aveda.com www.mindbodyonline.com Horst Kirchberger Makeup Studio COMPUTER SYSTEMS/ Babor GmbH & Co Kg Motionsoft www.horst-kirchberger.de SOFTWARE www.babor.com www.motionsoft.net Iredale Mineral Cosmetics ADN Informatique Barielle Paradigm Shift www.janeiredale.com www.adn-informatique.com www.barielle.co.uk www.paradigmsft.com Jessica Cosmetics International Agilysys (Europe) Ltd Beauty of Life Premier Software Solutions www.jessicacosmetics.com www.agilysys.com/hospitality www.beautyoflife.ne www.premiersoftware.co.uk Kanebo Cosmetics Inc Alacer Becca (London) Ltd Priverus www.kanebo-international.com www.alacer.co.uk www.beccacosmetics.com www.priverus.com Kenneth Green Associates Book4time Biodroga Cosmetic GmbH ResortSuite www.kennethgreenassociates.co.uk www.book4time.com www.biodroga.com www.resortsuite.com Klapp Cosmetics GmbH Clarity Commerce Solutions Borghese Inc SelfOptima www.klapp-cosmetics.com www.claritycommerce.com www.borghesecosmetics.com www.selfoptima.com KROMA Concept Software Systems Chanticaille Shortcuts Software www.kromamakeup.com www.csscorporate.com www.chanticaille.com www.shortcuts.com.au KuuSh Pty Ltd Digital Right Brain Christopher Drummond Beauty SpaBiz www.kuush.com.au www.salonpos.net www.christopherdrummond.com www.spabiz.com La Biosthétique Ez-runner Clarins SpaBooker www.labiosthetique.com www.ez-runner.com spa.clarins.com www.spa-booker.com Laboratoires Ingrid Millet SA Fitbug Holdings PLC Comfort Zone Spasmatter2 www.ingridmillet.com www.fitbugholdings.com www.comfortzone.it www.spasmatter2.com Laboratoires La Prairie SA Fitech UK CND (Creative Nail Design) SpaSoft www.laprairie.com www.fitech.co.uk www.cnd.com www.spasoft.com www.spahandbook.com spa business handbook 2013 267 PRODUCT SELECTOR

Cosmetics/make-up cont... Shiseido Europe Teatulia The Carbon Trust www.shiseido-europe.com www.teatulia.com www.carbontrust.co.uk Laboratori Royal Sothys Thalgo Centre for Alternative www.movie-cosmetics.it www.sothys.com www.thalgo.com Technology Ligne St Barth Swiss Mountain Cosmetics GmbH Thann-Oryza www.cat.org.uk www.lignestbarth.com www.swiss-mountain-cosmetics.ch www.thann.info Earth 911 for Business Madara Cosmetics Ltd U International Ltd VOYA www.earth911.com www.madara-cosmetics.lv www.men-u.co.uk www.voya.ie EC3 Global Mavala International SA VitaMan Pty Ltd Wellmondo www.ec3global.com www.mavala.com www.vitaman.com.au www.wellmondo.de Eco Directory MD Formulations Wisdom of Africa Yves Rocher www.ecodirectory.com.au www.mdformulations.com www.wisdomcosmetics.com www.yves-rocher.co.uk ECOTRANS Mei Kuai Cosmetics Co Ltd Yvonne Gray Cosmetics DRY FLOATATION www.ecotrans.de www.meikuai.com.tw www.yvonne-gray.co.uk EMAS 4SeasonsSpa NARS Cosmetics Inc Z.Bigatti www.ec.europa.eu/environment/emas www.4seasonsspa.com www.narscosmetics.com www.zbigatti.com Emirates Environmental Group Dalesauna Ltd Natura Bissé Internacional SA Zepter Cosmetics International www.eeg-uae.org www.dalesauna.co.uk www.naturabisse.es www.zepter.com Energy Star Design for Leisure Ltd Nouveau Beauty Group www.energystar.gov DRINKS www.designforleisure.com www.nouveaulashes.co.uk European Platform on Africology GeoSpa Germany GmbH OPI Products Inc Life Cycle Assessment www.africology-sa.com www.geospa.de www.opi.com www.lca.jrc.ec.europa.eu Camellia's Tea House Haslauer GmbH Orly International Inc The GHG Protocol www.camelliasteahouse.com www.haslauer.info www.orlybeauty.com www.ghgprotocol.org Dragonﬂy Teas HydroCo Parfums Givenchy Global Footprint Network www.dragonfly-teas.com www.hydroco.com www.parfumsgivenchy.com www.footprintnetwork.org Elixir Tonics & Teas Hydroconcept Phytomer Green Biz www.elixirtonics.com www.hydro-concept-spa.com www.phytomer.com www.greenbiz.com Emeyu Inviion Ltd Phyt’s The Green Guide www.emeyu.com www.inviion.com www.phyts.com www.thegreenguide.com Ikaati Lemi Posh Organix Green Lodging News www.ikaati.com www.lemi.it www.poshorganix.com www.greenlodgingnews.com LaGaia Hydraceuticals Stas Doyer Hydrotherapie Russie Blanche Green Pages www.lagaia.com.au www.stas-doyer.com www.russieblanche.com www.eco-web.com Mighty Leaf Tea Company Technodesign SRL QMS Medicosmetics Green Spa Network www.mightleaf.com www.nuvolaitalia.it www.qmsmedicosmetics.com www.greenspanetwork.org Premchit Prateap Na Thalang Ltd Trautwein GmbH Qosmedix Green Washing Index www.experiencepremchit.com www.trautwein-gmbh.com www.qosmedix.com www.greenwashingindex.com Rare Tea Company Ltd Unbescheiden GmbH Ramer Sponges GreenBlue www.rareteacompany.com www.unbescheiden.com www.ramersponges.com www.greenblue.org Revolution Tea REN Skincare ENERGY MANAGEMENT / International Organization www.revolutiontea.com www.renskincare.co ENVIRONMENTAL SERVICES for Standardization Rishi Tea Repêchage Ltd Australian Conservation www.iso.org www.rishi-tea.com www.repechage.com Foundation www.acfonline.org.au

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Leadership in Energy and Cardio Infrared Keiser WaterRower UK Environmental Design (LEED) Technologies/BioFit www.keiser.com www.waterrower.co.uk www.usgbc.org www.cardioinfraredtech.com/newage Le Velaqua Diffusion Woodway GmbH LOHAS Ciclotte www.levelaqua.com www.woodway.de www.lohas.com www.ciclotte.com Life Fitness FLOATATION TANKS & POOLS National Resources Concept2 Ltd www.lifefitness.com 4SeasonsSpa Conservation Service www.concept2.co.uk Matrix Fitness Systems Ltd www.4seasonsspa.com www.nrcs.usda.gov Cybex International Inc www.matrixfitness.co.uk Barr + Wray Swan/Svanen www.cybexintl.com MedX Germany www.barrandwray.com www.svanen.se Cytech UK Ltd www.medxonline.co.uk Cheshire Wellness UK TCO Development www.indoorcycling.com/en/ MFsport GmbH Schloss Holte www.cheshire-spas-pools.co.uk www.tcodevelopment.com EXF Perform Better Europe Ltd www.mf-sport.de Finders International Total Environment Centre www.exf-fitness.com Milon Industries GmbH www.findershealth.com www.tec.com.au Eleiko Sport Ab www.milon.com Float Spa Tropical Science Center www.eleikosport.se Nautilus Inc www.floatspa.com www.cct.or.cr/english Ergo-Fit GmbH & Co Kg www.nautilusinc.com Floataway Water Footprint Network www.ergo-fit.de Panatta Sport www.floataway.com www.waterfootprint.org Escape Fitness Ltd www.panattasport.com GeoSpa Germany GmbH World Green Building Council www.escapefitness.com Paramount Fitness Corp www.geospa.de www.worldgbc.org Exergenics www.paramountfitness.com Hydro Physio World Resources Institute www.exergenics.com Precor www.hydrophysio.com www.wri.org Fitbug Holdings PLC www.precor.com Hydroconcept Yayasan IDEP Foundation www.fitbugholdings.com Pulse Fitness Solutions www.hydro-concept-spa.com www.idepfoundation.org Fitter International Inc www.pulsefitness.com Hydrotherm Ltd www.fitter1.com RealRyder International FISH THERAPY www.hydrothermspa.com Flexi-Sports UK www.realryder.com Beauty Spa Fish I-sopod www.flexi-bar.co.uk SCIFIT www.beautyspafish.com www.i-sopod.com FreeMotion Fitness www.scifit.com Dr Fish Spa Therapy NOLA 7 www.freemotionfitness.com Shapemaster Toning Systems www.drfishspatherapy.com www.nola7.com Gaiam Inc www.shapemaster.co.uk Garra Rufa Europe Ocean Floatrooms Ltd www.gaiam.com SportsArt Worldwide www.garrarufa.nl www.floatation-tanks.co.uk Gervasport www.sportsartfitness.com Oceanlife Aquatics Stas Doyer Hydrotherapie www.gervasport.es Star Trac www.oceanlifetanks.net www.stas-doyer.com HardKore Inc www.startrac.com Skin Therapy Ireland Technodesign SRL www.hkgear.com Technogym www.skintherapyireland.com www.nuvolaitalia.it HUR www.technogym.com FITNESS EQUIPMENT www.hur.fi Teeter Hang Ups FLOORING Absolo Fitness Inc Hydro Physio www.inversioninternational.com Altro Ltd www.absolo.com www.hydrophysio.com Trixter Europe Ltd www.altro.com Amer Sports UK & Ireland Ltd Instyle Fitness www.x-biking.com Apavisa Porcelanico SL www.amersports.com www.instylefitness.co.uk True Fitness Technology www.apavisa.com Balance Master UK Ltd Johnson Health Tech UK Ltd www.truefitness.com Azurra Mosaics www.balancemaster.co.uk www.jhtuk.co.uk VersaClimber USA www.mosaics.co.uk Bcube SpA Jordan Fitness www.versaclimber.com Contract Tile Consultants www.bcube.it www.jordanfitness.co.uk www.ctc-tiles.co.uk www.spahandbook.com spa business handbook 2013 269 PRODUCT SELECTOR

Flooring cont... Avalon Couches Kashwére LLC Davines www.avaloncouches.co.uk www.kashwereathome.com www.davines.com Digital Ceramic Solutions BD Barcelona Design LadyPillo Leonor Greyl www.digitalceramicsolutions.com www.bdbarcelona.com www.ladypillo.com www.leonorgreyl.com Floor Gres Ceramiche Beautelle Therapy Equipment Ltd Lenox Pedicure Spa Kérastase www.floorgres.it www.beautelle.co.uk www.lenoxpedicurechair.com www.kerastase.com GMT Spas Blenheim Carpet Company Ltd Living Earth Crafts La Biosthétique www.gmtspas.co www.blenheim-carpets.com www.livingearthcrafts.com www.labiosthetique.com Hamberger Flooring Boden Furnishings Nilo Laboratory of Flowers GmbH & Co KG www.bodenfurnishings.com www.nilo-beauty.com www.labofflowers.com www.haro.com Bretherton Therapy Products NOLA 7 LaNatura Imagine Tile Inc www.bremed.co.uk www.nola7.com www.lanatura.com www.imaginetile.com Cheshire Wellness UK Oakworks Inc L’anza Kinele Group SL www.cheshire-spas-pools.co.uk www.oakworks.com www.lanza.com www.kinele.com Chill Out Design Parmar and Parmar Moroccan Oil Trend of Vincenza www.chillout-design.com www.parmarandparmar.com www.moroccanoil.com www.trend-vi.com Coco-Mat Pierantonio Bonacina Neuma Beauty FOOTWEAR www.coco-mat.com www.pierantoniobonacina.com www.neumabeauty.com Dedon Planika Fires Peter Thomas Roth Aspley Leisure Limited www.dedon.de www.planikafires.com www.peterthomasroth.com www.aspleyleisure.co.uk Aloys F Dornbracht GmbH & Co Kg Plinth 2000 Thann-Oryza Kashwére LLC www.dornbracht.com www.plinth2000.com www.thann.info www.kashwereathome.com Eastward Ltd Salon Ambience Unite Eurotherapy Okabashi Brands www.eastward.co.uk www.salonambience.com/en/ www.uniteeurotherapy.com www.shoesthatloveyou.com Eco Furniture International Ltd Serralunga SRL Yves Rocher Puretoes www.avconservatoryfurniture.co.uk www.serralunga.com www.yves-rocher.co.uk www.puretoes.com Eldmakaren Ab Sha Holdings GmbH Samtosa Clothing HAY-BATH EQUIPMENT www.eldmakaren.se www.sha-art.com www.phrcanada.com Hobe Pergh SRL Ergomotion Inc Silhouet-Tone Corp Sole O LLC www.hobepergh.it www.ergomotion.us www.silhouet-tone.com www.soleollc.com Fabio Alemanno Design Sommerhuber GmbH HEAT EXPERIENCES Yeah Baby www.alemanno.de www.sommerhuber.com 4SeasonsSpa www.yeahbabypl.com Gallotti & Radice SRL Tonon & C SpA www.4seasonsspa.com Zendals www.gallottiradice.it www.tononitalia.com Aegean Master Spas www.zendals.com Gandia Blasco SA Yahya www.aegeanspas.co.uk FURNITURE AND FURNISHINGS www.gandiablasco.com www.yahyacreation.com Anapos Thermal Spa Abbey Furnishings Gharieni Group GmbH HAIRCARE Equipment by SteamWorks www.abbey-furnishings.co.uk www.gharieni.de www. www.anapos.co.uk Agadir International LLC AKRON Grupo Kettal Balnea GmbH & Co Kg www.agadirint.com www.akronproducts.co.uk www.kettalgroup.com www.balnea.de Alterna Andrew Morgan Collection Haslauer GmbH Barr + Wray www.alternahaircare.com www.morgancollection.com www.haslauer.info www.barrandwray.com Aveda Athlegen Pty Ltd Healing Co Ltd Bradford Products LLC www.aveda.com www.athlegen.com.au www.healing-relax.com www.bradfordproducts.com

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Bretherton Therapy Products KLAFS GmbH & Co Kg Anapos Thermal Spa Portcril Spas www.bremed.co.uk www.klafs.com Equipment by SteamWorks www.portcril.com Cheshire Wellness UK KRD Science & www.anapos.co.uk Schletterer Ltd www.cheshire-spas-pools.co.uk Technology Co Ltd Balnea GmbH & Co Kg www.schletterer.com Dalesauna Ltd www.krdsauna.com www.balnea.de Simulated Environment www.dalesauna.co.uk Lux Elements GmbH & Co Kg Barr + Wray Concepts Inc Design for Leisure Ltd www.luxelements.com www.barrandwray.com www.spacapsule.com www.designforleisure.com Massor Biosysco Inc Sommerhuber GmbH Di Vapor Ltd www.massor.com www.biosysco.com www.sommerhuber.com www.divapor.com Milk Leisure Ltd Bradford Products LLC Starpool srl Drom UK Ltd www.milkleisure.co.uk www.bradfordproducts.com www.starpool.com www.dromuk.com NOLA 7 Dalesauna Ltd Stas Doyer Hydrotherapie ETE Wellness Engineering www.nola7.com www.dalesauna.co.uk www.stas-doyer.com www.ete.es Nordic Sauna and Leisure Ltd Design for Leisure Ltd Thermarium Bäder-Bau GmbH Fabio Alemanno Design www.nordic.co.uk www.designforleisure.com www.thermarium.com www.alemanno.de P&A Engineering Ltd Di Vapor Ltd Trautwein GmbH SF Finimex Oy www.paengineeringltd.com www.divapor.com www.trautwein-gmbh.com www.kelosauna.eu Physiotherm GmbH Thaur Ecome Industrial Group Unbescheiden GmbH GeoSpa Germany GmbH www.physiotherm.com www.ecomegroup.com www.unbescheiden.com www.geospa.de Promet Finders International HYDROTHERAPY POOLS Hamman Consultants www.promet.com.tr www.findershealth.com Barr + Wray www.hammamconsultants.com Saunex GeoSpa Germany GmbH www.barrandwray.com Happy Sauna www.saunex.com www.geospa.de Cheshire Wellness UK www.happysauna.it Sommerhuber GmbH Hansgrohe Ag www.cheshire-spas-pools.co.uk Haslauer GmbH www.sommerhuber.com www.hansgrohe.com Bradford Products LLC www.haslauer.info Starpool srl Happy Sauna www.bradfordproducts.com Hefei Southasia Sauna www.starpool.com www.happysauna.it Dalesauna Ltd Apparatus Co Ltd Sunlight Saunas Haslauer GmbH www.dalesauna.co.uk www.chinasauna.com www.sunlightsaunas.com www.haslauer.info Design for Leisure Ltd Helo (UK) Ltd Sunlighten Inc HydroCo www.designforleisure.com www.helo.co.uk www.sunlighten.com www.hydroco.com GeoSpa Germany GmbH Hydroconcept Thermarium Bäder-Bau GmbH Hydroconcept www.geospa.de www.hydro-concept.spa.com www.thermarium.com www.hydro-concept-spa.co GMT Spas Hydrotherm Ltd Tylö Ab Hydrotherm Ltd www.gmtspas.com www.hydrothermspa.com www.tylo.com www.hydrothermspa.com HydroCo HygroMatik The Ultimate Sauna Company Ltd Inviion Ltd www.hydroco.com www.hydromatik.de www.theultimatesauna.co.uk www.inviion.com Hydroconcept Inner Balance Viking Saunas Ltd KLAFS GmbH & Co Kg www.hydro-concept-spa.com www.ib-wellness.co.uk www.viking-saunas.co.uk www.klafs.com Hydrotherm Ltd Innovag AG Zoki UK Lemi www.hydrothermspa.com www.innovag.de www.zokiuk.co.uk www.lemi.it NOLA 7 Inviion Ltd Massor HYDROTHERAPY EQUIPMENT www.nola7.com www.inviion.com www.massor.com 4SeasonsSpa P&A Engineering Ltd Iyashi Dome NOLA 7 www.4seasonsspa.com www.paengineeringltd.com www.iyashidome.com www.nola7.com www.spahandbook.com spa business handbook 2013 271 PRODUCT SELECTOR

Hydrotherapy pools cont... IPulse Brennard Textiles Ltd Bretherton Therapy Products www.ipulse.com.au www.brennardtextiles.co.uk www.bremed.co.uk Piscine Laghetto JK-International GmbH Buris Textiles Ltd Clap Tzu www.piscinelaghetto.com www.ergoline.de www.buris.com.tr www.claptzu.de Portcril Spas L Raphael Bursali Towels (UK) Ltd Design for Leisure Ltd www.portcril.com www.l-raphael.com www.bursali.co.uk www.designforleisure.com Starpool srl Light Therapy Systems Europe Christy Towels Ecome Industrial Group www.starpool.com www.lighttherapysystems.eu www.christy-towels.com www.ecomegroup.com INTERIOR DESIGN Lightstim International Inc Coyuchi Inc Gharieni Group GmbH www.lightstim.com www.coyuchi.com www.gharieni.de See spa design/architects Lumenis Ltd Monarch Robe & Towel Co Healing Co Ltd JEWELLERY www.lumenis.com www.monarchrobe.com www.healing-relax.com Daisy Global Ltd Lynton Lasers Noel Asmar Uniforms Human Touch www.daisyjewellery.com www.lynton.co.uk www.spauniforms.com www.humantouch.com Yogamasti Naturalaser PK Textiles Group bv Inada Massage Chairs www.yogamasti.com www.naturalaser.com www.pktextiles.com www.inadausa.com LASERS AND LIGHT THERAPY ProLight Aesthetics Richard Haworth & Co Ltd Inner Balance www.prolightaesthetics.com www.richardhaworth.co.uk www.ib-wellness.co.uk Alma Lasers Ltd Skin for Life RKF Luxury Linen Keyton www.almalasers.com www.skinforlife.com www.rkf.fr www.keyton.com BHC International Ltd Sorisa Under the Canopy Living Earth Crafts www.bhc-international.com www.sorisa.com www.underthecanopy.com www.livingearthcrafts.com Body Health Suntech Group Ab Yeah Baby Oakworks Inc www.bodyhealthgroup.com www.suntechgroup.se www.yeahbabypl.com www.oakworks.com CACI International Syneron-Candela Ltd Plinth 2000 www.caci-international.co.uk LOCKERS www.candelalaser.co.uk www.plinth2000.com Clinogen Ltd Craftsman Lockers Sasaki International Ltd www.clinogen.com LIGHTING www.cqlockers.co.uk www.sasaki.co.uk Cynosure Inc BSweden Helmsman Simulated Environment www.cynosure.com www.bsweden.com www.helmsman.co.uk Concepts Inc Ecolite IPL Fitzgerald Lighting Ltd Ojmar SA www.spacapsule.com www.ecoliteipl.com www.flg.co.uk www.ojmar.es TouchAmerica Ecome Industrial Group Lighting Design International Ltd MARKETING www.touchamerica.com www.ecomegroup.com www.lightingdesigninternational.com CatchOn & Company Welltec Deutschland GmbH Energist Ltd Lumina Italia SRL www.catchonco.com www.welltec-d.de www.energist-international.com www.lumina.it SpaFinder Wellness Erchonia Yahya MASSAGE OILS www.spafinder.com www.erchoniaeurope.com www.yahyacreation.com Absolute Aromas MASSAGE CHAIRS www.absolute-aromas.com Evlaser UK Ltd LINEN www.evlaseruk.co.uk Avalon Couches Africology Andrew Morgan Collection IinnLight Technologies Inc www.avaloncouches.co.uk www.africology-sa.com www.morgancollection.com www.iinnlighttherapy.com Beautelle Therapy Equipment Ltd After the Rain SA Balineum Invasix www.beautelle.co.uk www.aftertherain.ch www.balineum.co.uk www.invasix.com Boden Furnishings Alqvimia SL BC Softwear www.bodenfurnishings.com www.alqvimia.com www.bcsoftwear.co.uk

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Amber Products Co FisioSphere OmVeda Ayurvedic Ytsara www.amberproducts.com www.fisiosphere.it Skin & Hair Care www.ytsara.com www.omveda.com.au Amrit Organic Germaine de Capuccini MEDI SPA www.redcherrygroup.com www.germaine-de-capuccini.com Osmium For Men Airnergy AG Anakiri BioEnergetic Skin Care Guinot www.osmiumformen.com www.airnergy.com www.anakiri.com www.guinot.com Pevonia International LLC Alma Lasers Ltd Aroma Vera Hampton Affirmations www.pevonia.com www.almalasers.com www.aromavera.com www.hamptonaffirmations.com Phyt’s BHC International Ltd Aromatherapy Associates Ltd Harnn www.phyts.com www.bhc-international.com www.aromatherapyassociates.com www.harnn.com Pinks Boutique Biosysco Inc Aromatica Healing Earth www.pinksboutique.com www.biosysco.com www.ladygrace.fi www.healingearth.co.za Pino GmbH Body Health Aveda Heritage Healers www.pinoshop.de www.bodyhealthgroup.com www.aveda.com www.heritagehealers.com Premchit Prateap Na Thalang Ltd Bretherton Therapy Products Biodroga Cosmetic GmbH Jamu Asian Spa Rituals www.experiencepremchit.com www.bremed.co.uk www.biodroga.com www.jamuspa.com Primavera Life GmbH CACI International Biossentials Ltd Jurlique www.primaveralife.com www.caci-international.co.uk www.biossentials.com www.jurlique.com.au The Sanctuary Group Callegari SpA Charme d’Orient Kerstin Florian www.thesanctuarygroup.co.za www.callegari1930.com www.charmedorient.com www.kerstinflorian.com Shiseido Europe Canﬁeld Scientiﬁc Inc Cinq Mondes Klapp Cosmetics GmbH www.shiseido-europe.com www.canfieldsci.com www.cinqmondes.com www.klapp-cosmetics.com Sothys Carlton Beauty & Spa Ltd Clarins Kneipp-Werke www.sothys.com www.thecarltongroup.co.uk spa.clarins.com www.kneipp.de SpaDunya Clinogen Ltd Comfort Zone Haslauer GmbH www.spadunya.com www.clinogen.com www.comfortzone.it www.haslauer.info Tanamera Tropical Spa Sdn Bhd Cosmed SRL Daniele de Winter La Sultane de Saba www.tanamera.com.my www.cosmed.it www.danieledewinter.com www.lasultanedesaba.com Temple Spa Ltd Courage + Khazaka Electronics Darphin Laboratory of Flowers www.templespa.com www.courage-khazaka.de www.darphin.com www.labofflowers.com Terraké Crystal Clear International Ltd Decléor Les Sens de Marrakech www.terrake.com www.crystalclearskincare.com www.decleor.com www.lessensdemarrakech.com Thalgo Cynosure Inc Delicious! Ligne St Barth www.thalgo.com www.cynosure.com www.delicious-skin.com www.lignestbarth.com Themae DTS MG Co Ltd Dermalogica Li’Tya www.themae.fr www.dtsmg.com www.dermalogica.com www.litya.com Tisserand Ecolite IPL Deserving Thyme Inc L’Occitane www.tisserand.com www.ecoliteipl.com www.deservingthyme.com www.loccitane.com Tri-Dosha Ltd Edge Systems Corporation Elemental Herbology Mineralology www.tri-dosha.co.uk www.edgesystemscorp.com www.elementalherbology.com www.mineralology.com Wild Earth Pvt Ltd Energist Ltd Elemis Ltd Moroccan Oil www.wildearthnepal.com www.energist-international.com www.elemis.com www.moroccanoil.com Wisdom of Africa Evlaser UK Ltd ESPA International (UK) Ltd NEOM Luxury Organics www.wisdomcosmetics.com www.evlaseruk.co.uk www.espaonline.com www.neomorganics.com Yon-Ka www.yonka.com www.spahandbook.com spa business handbook 2013 273 PRODUCT SELECTOR

Medi spa cont... Solta Medical Inc MUSIC NUTRITION/SUPPLEMENTS www.solta.com Buddha-bar Baranova Monaco FisioSphere Sorisa www.buddha-bar.com www.baranovamonaco.com www.fisiosphere.it www.sorisa.com Gaiam Inc Bliss IinnLight Technologies Inc Storz Medical Ag www.gaiam.com www.blissworld.com www.iinnlighttherapy.com www.storzmedical.ch Gap MuSic Intelligent Nutrients Invasix Suntech Group Ab www.gapmusic.co.uk www.intelligentnutrients.com www.invasix.com www.suntechgroup.se Motion Waves Laboratoires Reunis Junglinster IPulse Sybaritic Inc [email protected] www.labo.lu www.ipulse.com.au www.sybaritic.com Private Label Music Officina de’ Tornabuoni L Raphael Syneron-Candela Ltd www.privatelabelmusic.com www.officinadetornabuoni.com www.l-raphael.com www.candelalaser.co.uk Real Music On Group Light Therapy Systems Europe System4 Technologies GmbH www.realmusic.com www.on-group.co.uk www.lighttherapysystems.eu www.human-regenerator.com So Sound Solutions The Organic Pharmacy Lightstim International Inc TavTech Ltd www.sosoundsolutions.com www.theorganicpharmacy.com www.lightstim.com www.tav-tech.com Spa Sounds QMS Medicosmetics www.spasounds.com.au www.qmsmedicosmetics.com LPG Systems MUD www.lpgsystems.com Spirit Music Group Sanitas Skincare Balaton Spa Lumenis Ltd www.spiritmusicgroup.com www.sanitas-skincare.com www.balaton-spa.co.uk www.lumenis.com Skin Authority Blue Spa & Leisure NAILCARE Lynton Lasers www.skinauthority.com Consultants Ltd Clarins www.lynton.co.uk Thalgo www.bluespaandleisure.co.uk spa.clarins.com Maya Beauty Engineering www.thalgo.com Finders International CND (Creative Nail Design) www.mayabeauty.it Weil Lifestyle LLC www.findershealth.com www.cnd.com MCCM Medical Cosmetics www.drweil.com Haslauer GmbH Essie Cosmetics www.mccmcosmetics.eu Yves Rocher www.haslauer.info www.essie.com Medical Technology SRL www.yves-rocher.co.uk Hungarian Wellness Mud Horst Kirchberger Makeup Studio www.medical-technology.it www.hungarianwellnessmud.com www.horst-kirchberger.de ORGANIC/NATURAL PRODUCTS Medik8 Dermaceuticals Hungarymud Jessica Cosmetics International 90210 Organics www.medik8.com www.hungarymud.com www.jessicacosmetics.com www.90210organics.com Med-Op Aesthetic McShane Hill LCN Spa Africology Technologies Ltd www.mcshanehill.com www.wilde-cosmetics.com www.africology-sa.com www.med-op.com Moor Spa International Ltd Mavala International SA Alqvimia SL Naturalaser www.moorspa.co.uk www.mavala.com www.alqvimia.com www.naturalaser.com NOLA 7 OPI Products Inc Amala Inc NOLA 7 www.nola7.com www.opi.com www.amalabeauty.com www.nola7.com Ógra Skincare Orly International Inc Aromatherapy Associates Ltd Physiotherapie Generale France www.ograskincare.com www.orlybeauty.com www.aromatherapyassociates.com www.gtcellutec.com Pevonia International LLC Spa Ritual Aveda ProLight Aesthetics www.pevonia.com www.sparitual.com www.aveda.com www.prolightaesthetics.com Stone Forest Zoya AW Lake Spa Concepts Pte Ltd Qetre www.stone-forest.co.uk www.zoya.com www.awlakeonline.com www.qetre.com Babor GmbH & Co Kg Skin for Life www.babor.com www.skinforlife.com

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Biola Organic Cosmetics Heritage Healers Omnisens Paris Spa Technologies www.biola-organics.com www.heritagehealers.com www.omnisens.fr www.spatechnologies.com Biossentials Ltd Hobe Pergh SRL Omorovicza SpaDunya www.biossentials.com www.hobepergh.it www.omorovicza.com www.spadunya.com Bliss ILA-Spa Ltd OmVeda Ayurvedic Tanamera Tropical Spa Sdn Bhd www.blissworld.com www.ila-spa.com Skin & Hair Care www.tanamera.com.my Body Bistro Intelligent Nutrients www.omveda.com.au Terraké www.bodybistro.com www.intelligentnutrients.com On Group www.terrake.com Botanicals Ltd Jamu Asian Spa Rituals www.on-group.co.uk Thann-Oryza www.botanicals.co.uk www.jamuspa.com The Organic Pharmacy www.thann.info Burt’s Bees Jurlique www.theorganicpharmacy.com Tisserand www.burtsbees.com www.jurlique.com.au The Organic Spa www.tisserand.com Caribbean Essentials Kimia Skincare Ltd www.theorganicspa.eu Victoria Moore Ltd www.caribbeanessentials.com www.kimia.co.uk OSEA International www.victoria-moore.eu Caudalie Kneipp-Werke www.oseamalibu.com VOYA www.caudalie.com www.kneipp.de Pai Skincare www.voya.ie Christopher Drummond Beauty KROMA www.paiskincare.com Wala Heilmittel GmbH www.christopherdrummond.com www.kromamakeup.com Pevonia International LLC www.wala.de Cinq Mondes KuuSh Pty Ltd www.pevonia.com Weleda International www.cinqmondes.com www.kuush.com.au Phyt’s www.weleda.com Daniele de Winter Laboratory of Flowers www.phyts.com Wild Earth Pvt Ltd www.danieledewinter.com www.labofflowers.com Pinks Boutique www.wildearthnepal.com Decléor LaNatura www.pinksboutique.com Ytsara www.decleor.com www.lanatura.com Pino GmbH www.ytsara.com Delicious! Ligne St Barth www.pinoshop.de Yum Skin Care Inc www.delicious-skin.com www.lignestbarth.com Premchit Prateap Na Thalang Ltd www.yumskincare.com www.experiencepremchit.com Deserving Thyme Inc Li’Tya PHOTOGRAPHY www.deservingthyme.com www.litya.com Pur Natural Skincare Daniel Aubry Studio Dr Bronner’s Magic Soaps L’Occitane www.purskincare.co.uk www.aubryphoto.com www.drbronner.com www.loccitane.com Red Flower Linda Troeller Dr Hauschka Malie Inc www.redflower.com www.lindatroeller.com www.wala.de www.malie.com REN Skincare Robert Buelteman Studio Elemental Herbology Marie Veronique Organics www.renskincare.co www.robertbuelteman.com www.elementalherbology.com www.mvorganics.com Salt of the Earth Spa Photography Éminence Organic Skin Care Naturopathica www.saltearthspa.com www.spaphotography.com www.eminenceorganics.com www.naturopathica.com Sanitas Skincare ES Skincare NEOM Luxury Organics www.sanitas-skincare.com PILATES/YOGA www.esskincare.co.uk www.neomorganics.com Sasy n Savy Pty Ltd Agoy Ltd Essential Care NUDE www.sasynsavy.com.au www.agoy.com www.essential-care.co.uk www.nudeskincare.com Shea Terra Organics Airex Ag Harnn Officina de’ Tornabuoni www.sheaterraorganics.com www.bebalanced.net www.harnn.com www.officinadetornabuoni.com Skin 2 Skin Care Armacell UK Ltd Healing Earth Ógra Skincare www.skin2skincare.com www.armacell.com www.healingearth.co.za www.ograskincare.com Sodashi Pty Ltd Asquith London www.sodashi.com www.asquithlondon.com www.spahandbook.com spa business handbook 2013 275 PRODUCT SELECTOR

Pilates/yoga cont... STOTT Pilates RECRUITMENT Healing Co Ltd www.stottpilates.com Bond Recruitment www.healing-relax.com Balanced Body Inc Yamarama www.bondrecruitment.com Hydroconcept www.pilates.com www.yamarama.com Hutchinson Consulting www.hydro-concept-spa.com Body Control Pilates Yoga Professionals www.hutchinsonconsulting.com Hydrotherm Ltd www.bodycontrol.co.uk www.yogaprofessionals.co.uk Spa Opportunities www.hydrothermspa.com Century Inc Yogamasti www.spaopportunities.com Inviion Ltd www.centuryfitness.com www.yogamasti.com RELAXATION BEDS www.inviion.com Daisy Roots (UK) Ltd ZENsei KLAFS GmbH & Co Kg Aequum Ltd www.pilatesshoes.co.uk www.zensei.com www.klafs.com www.aequum.com EcoYoga Living Earth Crafts PLANETARIUMS/ Anapos Thermal Spa www.ecoyoga.co.uk www.livingearthcrafts.com LARGE FORMAT FILM Equipment by SteamWorks Fitness-Mad NOLA 7 LivinGlobe www.anapos.co.uk www.fitness-mad.com www.nola7.com www.livinglobe.com Avalon Couches Gaiam Inc Oakworks Inc Sky-Skan Europe GmbH www.avaloncouches.co.uk www.gaiam.com www.oakworks.com www.skyskan.com Balnea GmbH & Co Kg Gravity UK Ltd Quiess Ltd www.balnea.de www.gravityuk.net PLUNGE POOLS www.quiess.com Boden Furnishings JadeYoga Barr + Wray Schletterer Ltd www.bodenfurnishings.com www.jadeyoga.com www.barrandwray.com www.schletterer.com Bradford Products LLC JK Leisure Clothing & Cheshire Wellness UK Sha Holdings GmbH www.bradfordproducts.com Sports Equipment www.cheshire-spas-pools.co.uk www.sha-art.com Cheshire Wellness UK www.jklclothing.co.uk Dalesauna Ltd Sommerhuber GmbH www.cheshire-spas-pools.co.uk Manduka LLC www.dalesauna.co.uk www.sommerhuber.com Clap Tzu www.manduka.com Design for Leisure Ltd Stas Doyer Hydrotherapie www.claptzu.de Manuka Tree Ltd www.designforleisure.com www.stas-doyer.com Coco-Mat www.manukalife.com GMT Spas Thermarium Bäder-Bau GmbH www.coco-mat.com My Spirit www.gmtspas.com www.thermarium.com Dalesauna Ltd www.myspirit.se Hydroconcept Trautwein GmbH www.dalesauna.co.uk Noel Asmar Uniforms www.hydro-concept-spa.com www.trautwein-gmbh.com Design for Leisure Ltd www.spauniforms.com NOLA 7 www.designforleisure.com ROOM FRAGRANCES Peak Pilates www.nola7.com Ergomotion Inc AND DIFFUSERS www.peakpilates.com PRIVATE LABEL www.ergomotion.us Amala Inc Physical Company Ltd MANUFACTURING Fabio Alemanno Design www.amalabeauty.com www.physicalcompany.co.uk Alban Muller International www.alemanno.de AromaJet Pilates Foundation www.albanmuller.com GeoSpa Germany GmbH www.aromajet.com www.pilatesfoundation.com Groupe GM www.geospa.de Atmosphère Diffusion Pilates Solutions Ltd www.groupegm.com Gharieni Group GmbH www.atmospherediffusion.fr www.pilatessolutions.co.uk Pôle Cosmétique www.gharieni.de Laboratory of Flowers Pilates Training Solutions www.pole-cosmetique.fr Happy Sauna www.labofflowers.com www.pilatestrainingsolutions.co.uk Primavera UK www.happysauna.it NOLA 7 Plank www.primavera.co.uk Haslauer GmbH www.nola7.com www.plankdesigns.com Spa Technologies www.haslauer.info Roja Dove Puretoes www.spatechnologies.com www.rojadove.com www.puretoes.com

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Romane Fragrances Gharieni Group GmbH Salon Ambience Hydroconcept www.romanefragrances.com www.gharieni.de www.salonambience.com/en/ www.hydro-concept-spa.com Scentys Fragrance Systems Invasix Silhouet-Tone Corp KLAFS GmbH & Co Kg www.scentys.com www.invasix.com www.silhouet-tone.com www.klafs.com Serene House International Iyashi Dome Skin for Life Microsalt International BV www.serene-house.com www.iyashidome.com www.skinforlife.com www.microsalt.com SALON EQUIPMENT L Raphael Slim Images Ltd NOLA 7 www.l-raphael.com www.slimimages.co.uk www.nola7.com Amber Products Co LadyPillo Solta Medical Inc Salus Group www.amberproducts.com www.ladypillo.com www.solta.com www.salusgroup.pl Bretherton Therapy Products Lemi Sorisa Starpool srl www.bremed.co.uk www.lemi.it www.sorisa.com www.starpool.com CACI International Lenox Pedicure Spa Spa Revolutions www.caci-international.co.uk SAUNA AND STEAM www.lenoxpedicurechair.com www.sparev.com Caldera See heat experiences Light Therapy Systems Europe SpaEquip Inc www.caldera-products.com www.lighttherapysystems.eu www.spaequip.com SHOWERS Callegari SpA LPG Systems Sparcana Ltd 4SeasonsSpa www.callegari1930.com www.lpgsystems.com www.spapliance.com www.4seasonsspa.com Canfield Scientific Inc Med-Op Aesthetic Storz Medical Ag Aqualisa www.canfieldsci.com Technologies Ltd www.storzmedical.ch www.aqualisa.co.uk Carlton Beauty & Spa Ltd www.med-op.com Sybaritic Inc Balnea GmbH & Co Kg www.thecarltongroup.co.uk Medical Technology SRL www.sybaritic.com www.balnea.de Clarisonic www.medical-technology.it TavTech Ltd Bossini SpA www.clarisonic.com Naturalaser www.tav-tech.com www.bossini.it Clinogen Ltd www.naturalaser.com TouchAmerica Bradford Products LLC www.clinogen.com NOLA 7 www.touchamerica.com www.bradfordproducts.com Continuum Footspas www.nola7.com Tumiturbi Dalesauna Ltd www.salonpedicurespas.com Oakworks Inc www.tumiturbi.it www.dalesauna.co.uk Cosmed SRL www.oakworks.com Vulsini Design for Leisure Ltd www.cosmed.it Pedicure Bowls www.vulsini.net www.designforleisure.com Cosmopro www.pedicurebowls.com Di Vapor Ltd www.cosmopro.com SALT THERAPY Physiotherapie Generale France www.divapor.com Courage + Khazaka Electronics Barr + Wray www.gtcellutec.com Drom UK Ltd www.courage-khazaka.de www.barrandwray.com Pino GmbH www.dromuk.com Crystal Clear International Ltd Dalesauna Ltd www.pinoshop.de Duravit Ag www.crystalclearskincare.com www.dalesauna.co.uk Plinth 2000 www.duravit.com Edge Systems Corporation Design for Leisure Ltd www.plinth2000.com Duscholux SA www.edgesystemscorp.com www.designforleisure.com Purex International Ltd www.duscholux.ch European Touch GeoSpa Germany GmbH www.purex.co.uk Enviroflow Solutions www.etspa.com www.geospa.de Qetre www.enviroflow.co.uk Finders International Halomed UAB www.qetre.com Franke GmbH www.findershealth.com www.halomed.com Rock the Spa, LLC www.franke.com FisioSphere Haslauer GmbH www.rockthespa.com Franz Kaldewei GmbH & Co Kg www.fisiosphere.it www.haslauer.info SafeTIC www.kaldewei.de www.safe-tic.com www.spahandbook.com spa business handbook 2013 277 PRODUCT SELECTOR

Showers cont... Canfield Scientific Inc EmerginC MBR Cosmetics www.canfieldsci.com www.emergInccom http://en.mbr-cosmetics.com/page/233 Fratelli Fantini SpA Courage + Khazaka Electronics Environ Skin Care Pty Ltd McShane Hill www.fantini.it www.courage-khazaka.de www.environ.co.za www.mcshanehill.com GeoSpa Germany GmbH SKINCARE – MEN ESPA International (UK) Ltd MD Formulations www.geospa.de www.espaonline.com www.mdformulations.com Academie Scientifique de Beaute Hansgrohe Ag Eve Taylor (London) Ltd Medik8 Dermaceuticals www.skinacademie.com www.hansgrohe.com www.eve-taylor.com www.medik8.com Ahava Happy Sauna Flint Edge Mens Space www.ahava.com www.happysauna.it www.flintedge.com www.mensspace.com Alchimie Forever LLC Hoesch Design GmbH Germaine de Capuccini Natura Bissé Internacional SA www.alchimie-forever.com www.hoesch.de www.germaine-de-capuccini.com www.naturabisse.es Allure Africa Hughes Safety Showers Guinot NEOM Luxury Organics www.allureafrica.com www.hughes-safety-showers.co.uk www.guinot.com www.neomorganics.com Anne Semonin Hydrotherm Ltd Hommage Obagi Medical Products Inc www.annesemonin.com www.hydrothermspa.com www.hommage.com www.obagi.co Aveda Industrias Cosmic SAU Ilcsi Beautifying Herbs L'Occitane www.aveda.com www.icosmic.com www.ilcsi.com www.loccitane.com Babor GmbH & Co Kg Inviion Ltd Institut Esthederm Ógra Skincare www.babor.com www.inviion.com www.esthederm.com www.ograskincare.com Biodroga Cosmetic GmbH KLAFS GmbH & Co Kg Julisis Omnisens Paris www.biodroga.com www.klafs.com www.julisis.com www.omnisens.fr Biola Organic Cosmetics Kohler Mira/Rada Kerstin Florian ONLY YOURx www.biola-organics.com www.radacontrols.com www.kerstinflorian.com www.onlyyourx.com Biologique Recherche Lux Elements GmbH & Co Kg Klapp Cosmetics GmbH The Organic Pharmacy www.biologique-recherche.com www.luxelements.com www.klapp-cosmetics.com www.theorganicpharmacy.com Burt’s Bees Massor KuuSh Pty Ltd Osmium For Men www.burtsbees.com www.massor.com www.kuush.com.au www.osmiumformen.com Celestial Spa Authentic NOLA 7 La Biosthétique Payot www.celestialspa.co.uk www.nola7.com www.labiosthetique.com www.payot.com Clarins P&A Engineering Ltd La Sultane de Saba Pevonia International LLC spa.clarins.com www.paengineeringltd.com www.lasultanedesaba.com www.pevonia.com Comfort Zone Quench Solutions Pty Ltd Les Sens de Marrakech Phytomer www.comfortzone.it www.quenchshowers.com www.lessensdemarrakech.com www.phytomer.com DDF Skincare Samuel Heath & Sons PLC Ligne St Barth Phyt’s www.ddfskincare.com www.samuel-heath.com www.lignestbarth.com www.phyts.com Decléor Wellness Enterprises Li’Tya Pure Fiji www.decleor.com www.wellnessshower.com www.litya.com www.purefiji.com Dermalogica Zucchetti Rubinetteria SpA Lubatti REN Skincare www.dermalogica.com www.zucchettirub.it www.lubatti.co.uk www.renskincare.co Dr Bronner’s Magic Soaps Malin+Goetz Repêchage Ltd SKIN ANALYSIS www.drbronner.com www.malinandgoetz.com www.repechage.com Callegari SpA Elemis Ltd Matis Beauty Ltd Sea of Life www.callegari1930.com www.elemis.com www.matisbeauty.com www.seaoflife.co.za

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Shiseido Europe Alchimie Forever LLC Biologique Recherche C’watre www.shiseido-europe.com www.alchimie-forever.com www.biologique-recherche.com www.cwatre.com Skin 2 Skin Care Allure Africa Biossentials Ltd Daniela Steiner www.skin2skincare.com www.allureafrica.com www.biossentials.com www.steinercosmetics.com SkinCeuticals Alqvimia SL Biotone Daniele de Winter www.skinceuticals.com www.alqvimia.com www.biotone.com www.danieledewinter.com Sothys Amala Inc Biotropica LLC Darphin www.sothys.com www.amalabeauty.com www.biotropicabody.com www.darphin.com Terraké Amber Products Co Bliss DDF Skincare www.terrake.com www.amberproducts.com www.blissworld.com www.ddfskincare.com Thalgo Amrit Organic Blu Spa Decléor www.thalgo.com www.redcherrygroup.com www.bluspa.com www.decleor.com Themae Anakiri BioEnergetic Skin Care Boa Skin Care Delicious! www.themae.fr www.anakiri.com www.boaskincare.com www.delicious-skin.com Tisserand Anna Lotan Ltd Body Bistro Dermalogica www.tisserand.com www.annalotan.com www.bodybistro.com www.dermalogica.com VitaMan Pty Ltd Anne Semonin Botanicals Ltd Dermaquest Skin Therapy www.vitaman.com.au www.annesemonin.com www.botanicals.co.uk www.dermaquestInccom VOYA ARK Burt’s Bees Deserving Thyme Inc www.voya.ie www.arkskincare.com www.burtsbees.com www.deservingthyme.com Weleda International Aroma Vera Caribbean Essentials Dr Bronner’s Magic Soaps www.weleda.com www.aromavera.com www.caribbeanessentials.com www.drbronner.com Wisdom of Africa Aromapothecary Carita International Dr Hauschka www.wisdomcosmetics.com www.aromapothecary.com www.carita.com www.wala.de Yon-Ka Aromatherapy Associates Ltd Caudalie DRV Phytolab www.yonka.com www.aromatherapyassociates.com www.caudalie.com www.drvsa.com Ytsara Aromatica Celestial Spa Authentic Electric Body Europe www.ytsara.com www.ladygrace.fi www.celestialspa.co.uk www.electricbody.eu Yum Skin Care Inc Aveda Chanticaille Elemental Herbology www.yumskincare.com www.aveda.com www.chanticaille.com www.elementalherbology.com Yves Rocher AW Lake Spa Concepts Pte Ltd Charme d’Orient Elemis Ltd www.yves-rocher.co.uk www.awlakeonline.com www.charmedorient.com www.elemis.com SKINCARE – WOMEN Babor GmbH & Co Kg Cinq Mondes Ella Baché www.babor.com www.cinqmondes.com www.ellabache.fr Academie Scientiﬁque de Beaute Balaton Spa Clarins EmerginC www.skinacademie.com www.balaton-spa.co.uk spa.clarins.com www.emergInccom Africology Bellitas Ltd Collin Éminence Organic Skin Care www.africology-sa.com www.bellitas.co.uk www.collinparis.com www.eminenceorganics.com After the Rain SA BioCol Cosmetics Ltd Comfort Zone Environ Skin Care Pty Ltd www.aftertherain.ch www.biocol.co.uk www.comfortzone.it www.environ.co.za Ahava Biodroga Cosmetic GmbH Cor LLC Epicuren Discovery www.ahava.com www.biodroga.com www.corsilver.com www.epicuren.com Akhassa Biola Organic Cosmetics Cures by Avance Ericson Laboratoire www.akhassausa.com www.biola-organics.com www.curesbyavance.com www.ericson-laboratoire.com

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Skincare – women cont... Inspa Wellness Retreat Pty Ltd Laboratory of Flowers Moroccanoil www.inspa.com.au www.labofflowers.com www.moroccanoil.com ES Skincare Institut Esthederm LaGaia Hydraceutical My Blend www.esskincare.co.uk www.esthederm.com www.lagaia.com.au www.myblendbeauty.com ESPA International (UK) Ltd Intelligent Nutrients LaNatura Natura Bissé Internacional SA www.espaonline.com www.intelligentnutrients.com www.lanatura.com www.naturabisse.es Essential Care Intraceuticals LCN Spa Naturopathica www.essential-care.co.uk www.intraceuticals.com www.wilde-cosmetics.com www.naturopathica.com Eve Lom Ltd Jamu Asian Spa Rituals Les Sens de Marrakech NEOM Luxury Organics www.evelom.com www.jamuspa.com www.lessensdemarrakech.com www.neomorganics.com Eve Taylor (London) Ltd JMSR Europe Ltd Li’Tya Nu Skin www.eve-taylor.com www.jmsreurope.com www.litya.com www.nuskin.com Finders International Julisis L’Occitane NUDE www.findershealth.com www.julisis.com www.loccitane.com www.nudeskincare.com FisioSphere Jurlique Lubatti Obagi Medical Products Inc www.fisiosphere.it www.jurlique.com.au www.lubatti.co.uk www.obagi.com Forest Secrets Skincare Kanebo Cosmetics Inc Luzern LaboratoriesInc Officina de’ Tornabuoni www.forestsecretsskincare.com www.kanebo-international.com www.luzernlabs.com www.officinadetornabuoni.com Forlle'd Inc Kéraskin Esthetics Macon Meerescosmetic Ógra www.forlle-d.com www.keraskin-esthetics.com www.maconmeerescosmetic.de www.ogirskincare.com Futuresse Spa GmbH Kerstin Florian Malie Inc Olavie www.futuresse.de www.kerstinflorian.com www.malie.com www.olavie.com Gatineau Kimia Skincare Ltd Malin+Goetz Omnisens Paris www.gatineau-paris.com www.kimia.co.uk www.malinandgoetz.com www.omnisens.fr Germaine de Capuccini Kneipp-Werke Marie Veronique Organics Omorovicza www.germaine-de-capuccini.com www.kneipp.de www.mvorganics.com www.omorovicza.com Guinot KuuSh Pty Ltd Matis Beauty Ltd OmVeda Ayurvedic www.guinot.com www.kuush.com.au www.matisbeauty.com Skin & Hair Care Harnn L Raphael Mavala International SA www.omveda.com.au www.harnn.com www.l-raphael.com www.mavala.com On Group Haslauer GmbH L’anza MBR Cosmetics www.on-group.co.uk www.haslauer.info www.lanza.com http://en.mbr-cosmetics.com/page/233 ONLY YOURx Hawaiian Body Products LLC La Biosthétique MCCM Medical Cosmetics www.onlyyourx.com www.hawaiianbodyproducts.com www.labiosthetique.com www.mccmcosmetics.eu The Organic Pharmacy Healing Earth La Mer Corporate McShane Hill www.theorganicpharmacy.com www.healingearth.co.za www.cremedelamer.com/corporate www.mcshanehill.com The Organic Spa Hobe Pergh SRL La Sultane de Saba MD Formulations www.theorganicspa.eu www.hobepergh.it www.lasultanedesaba.co www.mdformulations.com OSEA International ILA-Spa Ltd Laboratoire Remède Medik8 Dermaceuticals www.oseamalibu.com www.ila-spa.com www.remede.com www.medik8.com Pai Skincare Ilcsi Beautifying Herbs Laboratoires Ingrid Millet SA Mineralology www.paiskincare.com www.ilcsi.com www.ingridmillet.com www.mineralology.com Payot Image Skincare Laboratoires La Prairie SA Moor Spa International Ltd www.payot.com www.imageskincare.com www.laprairie.com www.moorspa.co.uk Peter Thomas Roth www.peterthomasroth.com

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Pevonia International LLC Sothys Weleda International HydroCo www.pevonia.com www.sothys.com www.weleda.com www.hydroco.com Phytomer Spa Ritual Wisdom of Africa Hydroconcept www.phytomer.com www.sparitual.com www.wisdomcosmetics.com www.hydro-concept-spa.com Phyt’s Spa Technologies Yon-Ka Hydrotherm Ltd www.phyts.com www.spatechnologies.com www.yonka.com www.hydrothermspa.com Pino GmbH SpaDunya Ytsara Inviion Ltd www.pinoshop.de www.spadunya.com www.ytsara.com www.inviion.com Primavera Life GmbH Suissessences Yum Skin Care Inc KLAFS GmbH & Co Kg www.primaveralife.com www.suissessences.com www.yumskincare.com www.klafs.com Priori Sundari Yves Rocher Massor www.prioriskincare.com www.sundari.com www.yves-rocher.co.uk www.massor.com Pur Natural Skincare Suzanne aux Bains SOUND THERAPY NOLA 7 www.purskincare.co.uk www.suzanneauxbains.com www.nola7.com Acutonics Pure Fiji Swiss Perfection Portcril Spas www.acutonics.com www.purefiji.com www.swissperfection.com www.portcril.com Next Wave Ltd QMS Medicosmetics Tanamera Tropical Spa Sdn Bhd Schletterer Ltd www.nextwave.fi www.qmsmedicosmetics.com www.tanamera.com.my www.schletterer.com So Sound Solutions Red Flower Temple Spa Ltd Spaform www.sosoundsolutions.com www.redflower.com www.templespa.com www.spaform.com Stress & Motivation UK Ltd REN Skincare Terraké Thermarium Bäder-Bau GmbH www.soundwavetherapy.co.uk www.renskincare.co www.terrake.com www.thermarium.com Repêchage Ltd Thal’Ion Laboratories SPA BATH/WHIRLPOOLS Trautwein GmbH www.repechage.com www.thalion.com 4SeasonsSpa www.trautwein-gmbh.com Rodial Ltd Thalgo www.4seasonsspa.com Unbescheiden GmbH www.rodial.co.uk www.thalgo.com Balnea GmbH & Co Kg www.unbescheiden.com Russie Blanche Thann-Oryza www.balnea.de SPA DESIGN/ARCHITECTS www.russieblanche.com www.thann.info Barr + Wray 3d Leisure Salt of the Earth Themae www.barrandwray.com www.3dleisure.com www.saltearthspa.com www.themae.fr Catalina Spas 360° Spa Solutions Sea of Life TheraVine www.catalinaspas.co.uk www.360spasolutions.com www.seaoflife.co.za www.spaproducts.co.za Cheshire Wellness UK AB Concept Shiseido Europe Tri-Dosha Ltd www.cheshire-spas-pools.co.uk www.abconcept.net www.shiseido-europe.com www.tri-dosha.co.uk Dalesauna Ltd Absolute Design Själ Skincare Uspa www.dalesauna.co.uk www.absolutedesign.co.uk www.sjalskincare.com www.uspaimmersion.com Design for Leisure Ltd Adache Group Architects Inc Skin 2 Skin Care Veribel www.designforleisure.com www.adache.com www.skin2skincare.com www.thewellcare.com Di Vapor Ltd aDesign Skin Authority Victoria Moore Ltd www.divapor.com www.atlamdesignworldwide.com www.skinauthority.com www.victoria-moore.eu GeoSpa Germany GmbH Aedas Architects SkinCeuticals VOYA www.geospa.de www.aedas.com www.skinceuticals.com www.voya.ie Hansgrohe Ag AFLS+P Architects Sodashi Pty Ltd Wala Heilmittel GmbH www.hansgrohe.com www.aflsp.com www.sodashi.com www.wala.de Happy Sauna www.happysauna www.spahandbook.com spa business handbook 2013 281 PRODUCT SELECTOR

Spa design/architects cont... Davide Macullo Architetto Innovate Leisure ORMS architecture design www.macullo.com www.innovateleisure.com www.orms.co.uk American Leisure Denniston International International Leisure Consultants Overland Partners www.americanleisure.com Architects & Planners Ltd www.ilc-world.com www.overlandpartners.com Anapos Thermal Spa www.denniston.com/my IS Wellness P49 Deesign & Associates Co Ltd Equipment by SteamWorks DNA-Design www.is-wellness.com www.p49deesign.com www.anapos.co.uk www.dna-design.co.uk Jaya International Design PA Wellness Consultancy Architrave Design & DP Architects www.jayainternational.com www.pa-wellness.com Planning Co Ltd www.dpa.com.sg JG Spa Consultancy PCG Hotel Design www.banyantree.com dR Global www.jgspadevelopment.com www.pcg-hoteldesign.com Asfour Guzy Architects www.dr-global.com Jon'Ric International Peter Muller www.asfourguzy.com Ecologic Spa Development www.jonric.com www.petermuller.org ASPA & Management Karma Spa Raison d’Etre www.a-spa.com www.spadevelopers.com www.karma-spas.com/# www.raisondetrespas.com Aspen Resorts International Foster + Partners Kerry Hill Architects Red Cashew www.aspenresortsinternational.com www.fosterandpartners.com www.kerryhillarchitects.com www.redcashew.com Aspen Spa Management Fox Linton Lane Pettigrew Resense Spa www.aspenspamanagement www.foxlinton.com www.lanepettigrew.com www.resensespa.com Atelier Landauer Ltd Francisco Manosa & Partners Linser & Partner Richardson Sadeki www.atelier-landauer.com www.manosa.com Consulting GmbH www.richardsonsadeki.com Atmosphere Spa Design The Georgeson Group www.linser-partner.com Rizzato Spa Consulting www.atmospherespadesign.com www.georgesongroup.com Maps Design www.spa-consulting.com AW Lake Spa Concepts Pte Ltd GeoSpa Germany GmbH www.mapsdesign.com Robert D Henry Architects www.awlakeonline.com www.geospa.de MASS Designers www.rdh-architects.com Beauty Leaders LLC GOCO Hospitality www.massdesigners.com Sacred Currents www.beautyleaders.com www.goco.co Mestre & Mestre Spa Consulting www.sacredcurrents.com Blu Spas Inc Hammam Consultants www.mestre-spa-mestre.com Salamander Lifestyle Pte Ltd www.bluspasinc.com www.hammamconsultants.com Milk Leisure Ltd www.salamanderspa.net BUZ Design Consultants Happy Sauna www.milkleisure.co.uk Sanipex Group www.buzdesign.biz www.happysauna.it Moran Architects www.sanipexdubai.com Champalimaud HCB Associates www.moranarchitects.com Sanitas Spa & Wellness www.champalimauddesign.com www.hcb-associates.com MSpa International www.thesanitas.com Chantara Spa Health Fitness Dynamics www.mspa-international.com Saturn Projects Ltd www.chantaraspa.com www.hfdspa.com Natural Resources Spa www.saturnprojects.com Clodagh Hirsch Bedner Associates/HBA Consulting Inc Schletterer Ltd www.clodagh.com www.hbadesign.com www.nrispa.com www.schletterer.com Conceptasia Howard Spa Consulting Newport Collaborative Architects Sedona Resorts www.conceptasia.net www.howardspaconsulting.co.uk www.ncarchitects.com www.sedona-resorts.com Consonni HVS Spa and Leisure Services Nika Consulting Serena Spa Pvt Ltd www.consonni.it www.hvs.com/services/spaleisure www.nikaconsulting.ca www.sedrenaspa.com Creative Spa Concepts IDP Design NOLA 7 Smith Club & Spa Specialists www.creativespaconcepts.com www.idpdesign.com www.nola7.com www.spatrade.com/smith Curry Spa Consulting LLC Imagine Spa Management Omdanne Spa Alila www.curryspaconsulting.com www.imaginespamanagement.co.uk www.omdanne.com.au www.alilahotels.com/about-alila

282 spa business handbook 2013 www.spahandbook.com For contact details, turn to the Contact Book which starts on p232

Spa Concepts International Syntax Group Beau Bronz Cor LLC www.spaconcepts.com www.syntaxuk.com www.beaubronz.co.uk www.corsilver.com The Spa Consultants Thalgo Spa Management California Tan C’watre www.thespaconsultants.co.za www.thalgospamanagement.com www.californiatan.com www.cwatre.com Spa Creators Thermarium Bäder-Bau GmbH Fake Bake Elemis Ltd www.spacreators.com www.thermarium.com www.fakebake.com www.elemis.com Spa Developments Tip Touch Academie Finders International Ella Baché www.spadevelopments.com www.tiptouch.com www.findershealth.com www.ellabache.fr Spa Guide-n-Light Topaz Consulting He-Shi Enterprises Ltd Finders International www.spagidenlight.com www.topazconsulting.net www.he-shi.eu www.findershealth.com Spa Innovations Toskanaworld InﬁnitySun FisioSphere www.spa-innovations.com www.toskanaworld.com www.infinitysun.com www.fisiosphere.it Spa Management Solutions Trilogy Spa Ventures Iredale Mineral Cosmetics Gatineau www.spamanagementsolutions.com www.trilogyspaventures.com www.janeiredale.com www.gatineau-paris.com Spa Origins Co Ltd Under a Tree, Consulting JK-International GmbH Germaine de Capuccini www.spaorigins.com www.underatree.com www.ergoline.de www.germaine-de-capuccini.com Spa Sessions Vanessa Gallinaro Karora Cosmetics Haslauer GmbH www.spasessions.com www.vanessa-gallinaro.com www.karoracosmetics.com www.haslauer.info Spa Strategy Vast River On Group Kerstin Florian www.spastrategy.net www.vastriverhk.com www.on-group.co.uk www.kerstinflorian.com Spa Success Consultants Voelker Gray Design Soltron Klapp Cosmetics GmbH www.spasuccess.com www.voelkergraydesign.com www.soltron.us www.klapp-cosmetics.com Sparcstudio Wheway Lifestyle International St Tropez Haslauer GmbH www.sparcstudio.co.uk www.whewaylifestyle.com www.st-tropez.com www.haslauer.info Starpool srl Wimberly Allison Tong & Goo Ultrasun International BV Laboratoires Ingrid Millet SA www.starpool.com www.watg.com www.ultrasun.nl www.ingridmillet.com Steiner Leisure Ltd WTS International Vani-T Pty Ltd Laboratoires La Prairie SA www.steinerleisure.com www.wtsinternational.com www.vani-t.com www.laprairie.com Steiner Spa Consulting Zynk Design Vita Liberata LaNatura www.steinerspaconsulting.com www.zynkdesign.com www.vitaliberata.com www.lanatura.com Steve Leung Designers Ltd SUNCARE Xen-Tan Macon Meerescosmetic www.steveleung.com www.xen-tan.co.uk www.maconmeerescosmetic.de Coola Suncare Stolle Service Ltd Omorovicza www.coolasuncare.com THALASSO/MARINE www.stolle.com www.omorovicza.com JK-International GmbH Ahava Strategic Spa Solutions Pevonia International LLC www.ergoline.de www.ahava.com www.strategicspa.com www.pevonia.com Soleil Organique Babor GmbH & Co Kg Studio Kusan Ltd Phytomer www.soleilorganique.com www.babor.com www.studio-kusan.hr www.phytomer.com Xen-Tan Biodroga Cosmetic GmbH Studio Noach Repêchage Ltd www.xen-tan.co.uk www.biodroga.com www.studionoach.com www.repechage.com Yves Rocher Blue Spa & Leisure Consultants Ltd Studio RHE Sothys www.yves-rocher.co.uk www.bluespaandleisure.co.uk www.rhe.uk.com www.sothys.com Collin Sylvia Planning And TANNING/SUNBEDS Terraké www.collinparis.com design Inc (SPAd) Be Bronze www.terrake.com www.sylviaspa.com www.shopbebronze.com www.spahandbook.com spa business handbook 2013 283 PRODUCT SELECTOR

Thalasso/marine cont... HydroCo Corporate Trends WASHROOMS www.hydroco.com www.corporatetrends.co.uk A&J Gummers Thal’Ion Laboratories Hydrotherm Ltd Fashion At Work (UK) Ltd www.sirrusshowers.com www.thalion.com www.hydrothermspa.com www.fashionatwork.co.uk Airdri Ltd Thalgo Inviion Ltd Fashionizer Spa www.airdri.com www.thalgo.com www.inviion.com www.fashionizerspa.com Armitage Shanks VOYA Lemi Florence Roby Ltd www.armitage-shanks.co.uk www.voya.ie www.lemi.it www.uniformcollection.com Aloys F Dornbracht GmbH & Co Kg TREATMENT BEDS Living Earth Crafts Inline London www.dornbract.com www.livingearthcrafts.com www.inlinelondon.co.uk Dyson Airblade 4SeasonsSpa Massor Monique Mathieu www.dysonairblade.co.uk www.4seasonsspa.com www.massor.com www.monique-mathieu.com Graff Aequum Ltd Nilo Noel Asmar Uniforms www.graff-faucets.com www.aequum.com www.nilo-beauty.com www.spauniforms.com Hansa Metallwerkge Ag Athlegen Pty Ltd NOLA 7 Salonwear Direct www.hansa.com www.athlegen.com.au www.nola7.com www.salonweardirect.co.uk Hansgrohe Ag Avalon Couches Oakworks Inc Simon Jersey Ltd www.hansgrohe.com www.avaloncouches.co.uk www.oakworks.com www.simonjersey.com Kimberly-Clark Professional Beautelle Therapy Equipment Ltd Pierantonio Bonacina TameWear www.kcprofessional.com www.beautelle.co.uk www.pierantoniobonacina.it www.tamewear.com Simply Washrooms Boden Furnishings Pino GmbH Tao Freedom LLC www.simplywashrooms.co.uk www.bodenfurnishings.com www.pinoshop.de www.taofreedom.com Vendor International BV Chill Out Design Silhouet-Tone Corp Tempus Clothing www.vendorinternational.com www.chillout-design.com www.silhouet-tone.com www.tempusclothing.com Washroom Washroom Ltd Clap Tzu Thermarium Yeah Baby www.washroom.co.uk www.claptzu.de www.thermarium.com www.yeahbabypl.com Custom Craftworks WATER TREATMENT Trautwein GmbH www.customcraftworks.com VIBRATION THERAPY Barr + Wray www.trautwein-gmbh.com Dreamtouch Body Coach www.barrandwray.com Unbescheiden GmbH www.instylefitness.co.uk www.bodycoach.net Bio Water Technology www.unbescheiden.com Earthlite Massage Tables Bretherton Therapy Products www.biowatertech.co.uk www.earthlite.com UNIFORMS www.bremed.co.uk Complete Pool Controls ETE Wellness Engineering Abacus Careerwear Fitvibe www.cpc-chemicals.co.uk www.ete.es www.mmcareerwear.co.uk www.fitvibe.com Magnapool Falkner Massagetische ADM Leisure Wear Power Plate International Ltd www.magnapool.com www.massagetable.at. www.admdirect.co.uk www.powerplate.co.uk Mineralology GeoSpa Germany GmbH Asquith London ProVib International www.mineralology.com www.geospa.de www.asquithlondon.com www.provib.com NOLA 7 Gharieni Group GmbH Barco Uniforms Sasaki International Ltd www.nola7.com www.gharieni.de www.barco.com www.sasaki.co.uk Werner Dosiertechnik Happy Sauna Buttercups Collection Sismo Fitness International GmbH & Co KG www.happysauna.it www.buttercupsuniforms.co www.sismofitness.com www.werner-dosiertechnik.de Haslauer GmbH Cabiola Vibrogym UK www.haslauer.info www.cabiola.com www.bettervibrations.com

284 spa business handbook 2013 www.spahandbook.com For a breakdown of courses by type, turn to the Course Selector which starts on p297 Training Directory

Academy Canada Career College Alpine College 2 University Drive, Corner Brook, PO Box 70235, 166 10 Glyfada, Greece How to use the Training Directory NL A2H 5G4, Canada Tel: +30 210 89 83 022 Tel: +1 709 637 2100 Email: [email protected] First launched online in 2006, the www.academycanada.com www.alpine.edu.gr Training Directory lists complete contact details for more than 800 spa Advance Beauty College The American Spa Therapy 10121 Westminster Avenue Garden Education & Certification Council industry training providers. We have Grove, California, CA 92843, USA 3900 Coronation Circle, Palm given a snapshot of organisations Tel: +1 714 530 2131 Beach Gardens, FL 33410, USA in our handbook, while full details www.advancebeautycollege.com Tel: +1 561 802 3855 of these and others can be found Email: [email protected] Alexander School of Natural Therapeutics www.astecc.com online at www.spaopportunities. 4026 Pacific Avenue, Tacoma, com/training. For a breakdown WA 98418, USA Ananda Spa Institute (ASI) of particular courses that these Tel: +1 877 472 1142 Corporate Office, C-26, Qutab Institutional organisations deliver, please turn to Email: [email protected] Area, New Delhi, 110 016, India www.secretsofisis.com Tel: +91 11 2656 8888 our Course Selector on p297. This Email: [email protected] section outlines training courses by Algonquin College of Applied www.anandaspainstitute.com type and subjects covered Arts and Technology 1385 Woodroffe Avenue, Ottawa, William Angliss Institute ON K2G 1V8, Canada 555 La Trobe Street, Melbourne, Tel: +613 727 4723 Victoria 3000, Australia Email: [email protected] Tel: +613 9606 2111 www.algonquincollege.com Email: [email protected] www.angliss.edu.au Alison Caroline Institute (ACI) International College of Beauty, Ann Dyer Yoga Health and Holistic Therapy, 1st 2121 Peralta Street, #102 Floor, Muthaiga Shopping Centre, PO Oakland, CA 94607, USA Box 63101-00619, Nairobi, Kenya Tel: +1 510 541 4803 Tel: +254 20 374 4655 Email: [email protected] Email: [email protected] www.anndyeryoga.com www.acicollege.com

www.spahandbook.com spa business handbook 2013 285 TRAINING DIRECTORY POWERED BY spaopportunities.com/training

Arizona Center for Integrative Medicine Australian College of Beauty Therapy The Beauty Specialist Training PO Box 245153 Tucson, AZ 2nd Floor, 60 Stirling Street, Centre & Nail Academy 85724-5153, USA Perth, WA 6000, Australia 95 Umhlanga Rocks Drive, Unit A1 Tel: +1 520 626 6417 Tel: +61 8 9228 4611 & 2, Netcare Education, Durban www.integrativemedicine.arizona.edu Email: [email protected] North, 4051, South Africa www.acbt.com.au www.beautyspecialists.co.za Aroma Academy Ustanove Aromara Centar, Australian College of Natural Bellevue Beauty Training Academy Masarykova 21, Zagreb, Croatia Therapies (ACNT) Level 1, 125 Margaret Street, Brisbane Tel: +385 1 3707 114 PO Box K1356, Haymarket, CBD, QLD 4000, Australia Email: [email protected] NSW 1240, Australia Tel:+61 7 3003 0277 www.aromaakademija.hr Tel: +61 2 9218 8888 Email: [email protected] www.acnt.edu.au www.bellevuebeauty.com.au Asheville-Buncombe Technical Community College AUT University Bellus Academy 340 Victoria Road, Asheville, 55 Wellesley Street East, Auckland The Academy of Beauty & Spa, NC 28801, USA City, New Zealand 1010 13266 Poway Road, Poway, CA 92064, USA Tel: +1 828 254 1921 Tel: +64 9 921 9999 Tel: +1 858 748 1490 Email: [email protected] www.aut.ac.nz www.bellusacademy.edu www.abtech.edu Axelsons Gymnastiska Institut Boca Beauty Academy LLC Atelier Esthétique Institute Box 6475, 113 82 Stockholm, Sweden 70 South Dixie Highway, Boca 386 Park Avenue South, New Tel: +46 8 54 54 59 00 Raton, FL 33432, US York City, NY 10016, USA Email: [email protected] Tel: +1 561 487 1191 Tel: +1 800 626 1242 www.axelsons.se www.bocabeautyacademy.com www.aeinstitute.net Barnﬁeld College Bournemouth University Athlone Institute of Technology New Bedford Road Centre, Luton, Fern Barrow, Talbot Campus, Dublin Road, Athlone, County Bedfordshire, LU2 7BF, UK Poole, Dorset BH12 5BB, UK Westmeath, Ireland Tel: +44 1582 569 500 Tel: +44 1202 524 111 Tel: +353 90 646 8000 www.barnfield.ac.uk Email: [email protected] Email: [email protected] www.bournemouth.ac.uk www.ait.ie Beautico Academy of Beauty PO Box 14577, Hatﬁeld 0028, Brueckner Group/Spassion Australian Academy of Pretoria, South Africa 7676 Woodbine Unit 2, Markham, Beauty & Spa Therapy Tel: +27 12 362 6571 ON L3R 2N2, Canada 24-32 Lexington Drive, Norwest Business Email: [email protected] Tel: +1 905 479 2121 Park, Bella Vista, NSW 2153, Australia www.beautiko.co.za Email: [email protected] Tel: +61 1 300 277 785 www.spassion.com Email: [email protected] www.australianacademyofbeautytherapy.com

286 spa business handbook 2013 www.spahandbook.com For a breakdown of courses by type, turn to the Course Selector which starts on p297

Burton College Centennial College Confederation of International Beauty Lichﬁeld Street, Burton on Trent, PO Box 631, Station A, Toronto, Therapy and Cosmetology (CIBTAC) Staffordshire, DE14 3RL, UK ON M1K 5E9, Canada Meteor Court, Barnett Way, Tel: +44 1283 494 400 Tel: +1 416 289 5300 Gloucester, GL4 3GG, UK Email: [email protected] Email: [email protected] Tel: +44 1452 623 114 www.burton-college.ac.uk www.centennialcollege.ca Email: [email protected] www.cibtac.com Camelot Spa Group Chinese University of Hong Kong PO Box 1090, Parklands 2121, South Africa Shatin, New Territories, Hong Kong Cornell Nanyang Institute of Tel: +27 11 880 3850 SAR, The People's Republic of China Hospitality Management Email: [email protected] Tel: +852 3943 7000 Nanyang Business School, www.camelotspagroup.com www.cuhk.edu.hk/english/ Nanyang Technological University, S3-B1A-35 Nanyang Avenue, Canadian College of Shiatsu Therapy Chiva-Som Academy Singapore 639798, Singapore 142 Lonsdale Avenue, North Vancouver, 11th Floor, Modern Town Building, 87 Tel: +65 6316 8865 British Columbia, Canada, V7M 2E8 Sukhumvit Soi 63, Bangkok 10110, Thailand Email: [email protected] Tel: +1 604 904 4187 Tel: +66 2 711 6900 12 www.cni.ntu.edu.sg Email: [email protected] Email: [email protected] www.shiatsu.vc www.chivasomacademy.com Cornell University School of Hotel Management Canadian Tourism College CIDESCO 180 Statler Hall, Ithaca, NY #501-1755 West Broadway, Waidstrasse 4A, 8037 Zurich, Switzerland 14853-6902, USA Vancouver, BC V6J 4S5, Canada Tel: +41 44 448 22 00 Tel: +1 607 255 6376 Tel: +1 604 736 8000 Email: [email protected] Email: [email protected] www.tourismcollege.com www.cidesco.com www.hotelschool.cornell.edu

The Carlton Institute City & Guilds Coventry University 34 Rolle Street, Exmouth, 1 Giltspur Street, London, EC1A 9DD, UK Priory Street, Coventry CV1 5FB, UK Devon, EX8 2SH, UK Tel: +44 20 7294 2800 Tel: +44 24 7688 7688 Tel: +44 1395 226 622 www.cityandguilds.com Email: [email protected] Email: [email protected] www.coventry.ac.uk www.beauty-training.co.uk Colbourne College 33 1/2 Eastwood Park Road, Kingston 10 Creative Spa Concepts Carrigg Beauty (vicinity of Half Way Tree), Jamaica 5150 Stilesboro Road, Suite 100, Carrigg Beauty and Day Spa, 1st Floor, Tel: +876 906 8085 Kennesaw, GA 30152, USA Florence House, Florence Road, Email: [email protected] Tel: +1 678 213 3080 Bray, County Wicklow, Ireland www.colbournecollege.com Email: [email protected] Tel: +353 1 286 8872 www.creativespaconcepts.com Email: [email protected] www.carriggbeauty.ie Crystal Light Therapy 63553 Goldspur Way, Bend, OR 97701, USA Tel: +1 541 318 8405 Email: [email protected] www.crystallighttherapy.com www.spahandbook.com spa business handbook 2013 287 TRAINING DIRECTORY POWERED BY spaopportunities.com/training

DermaFX by Evie Adams Empire Medical Training European Wellness-Institut GmbH 409 High Road, Woodford 2720 East Oakland Park Boulevard, Street Kaiser-Friedrich-Promenade 83, Green, Essex, IG8 0XG, UK 102, Fort Lauderdale, FL 33063, USA Bad Homburg 61348, Germany Tel: +44 870 300 2078 Tel: +1 866 333 6467 Tel: +49 61 72 495 470 Email: [email protected] www.empiremedicaltraining.com www.wellness-institut.com www.evieadams.com Endicott College Evolution Schools Ecole hôtelière de Lausanne 376 Hale Street, Beverly, MA 01915, USA 7a Northward Street, Upper La Chalet-à-Gobet, Case postal 37, Tel: +1 978 927 0585 Coomera, QLD 4209, Australia 1000 Lausanne 25, Switzerland Email: [email protected] Tel: +61 1300 300 832 Tel: +41 21 785 11 11 www.endicott.edu www.evolutionschools.com www.ehl.edu Esalen Institute Federation of Holistic Therapists (FHT) Elégance Gontard 55000 Highway 1, Big Sur, CA 93920, USA 18 Shakespeare Business Park, Hathaway International School Email: [email protected] Close, Eastleigh, Hampshire, SO50 4SR, UK 47 Rue Hôtel des Postes, www.esalen.org Tel: +44 844 875 2022 Nice 06000, France Email: [email protected] Tel: +33 4 9388 1292 ESSEC Business School www.fht.org.uk Email: [email protected] Groupe ESSEC, BP50105 Cergy, F-95021, www.elegance-fr.net Cergy-Pontoise Cedex, France FH Joanneum www.essec.edu Alte Poststrasse 147-154, Eggenberger Elite International School of Allee 9-13, 8020 Graz, Austria Beauty and Spa Therapy European College of Bowen Studies Tel: +43 316 5453 0 49B Apollo Drive, Mairangi Bay, The Corsley Centre, Old School, Deep Email: [email protected] Auckland, New Zealand Lane, Corsley, Wiltshire, BA12 7QF, UK www.fh-joanneum.at Tel: +64 9477 3548 Tel: +44 1373 832 340 www.elitebeautyschool.co.nz Email: [email protected] First Spa Academy www.thebowentechnique.com Spa House, Winchet Hill, Elly Lukas Beauty Therapy College Goudhurst, Kent, TN17 1JY, UK Level 2, 171 Collins Street, European Education Centre Tel: +44 1580 211 055 Melbourne 3000, Australia for Wellness and Health Email: [email protected] Tel: +61 3 9923 8888 Richard Weidlich-place 10, D-65931 www.firstspaacademy.com Email: [email protected] Frankfurt am Main, Germany www.ellylukas.edu.au Tel: +49 69 130 25 86-0 Florida Gulf Coast University (FGCU) www.wellness-bildungswerk.de 10501 FGCU Boulevard South, Fort Elmcrest College of Applied Health Myers, FL 33965-6565, USA and Sciences and Spa Management European Institute of Esthetics Tel: +1 239 590 7742 1200 Lawrence Avenue West, North 6724-75 Street, Edmonton, www.fgcu.edu York, Toronto, ON M6A 1E3, Canada AB T6E 6T9, Canada Tel: +1 416 630 6300 Tel: +1 780 466 5271 Frederique Academy Email: [email protected] Email: [email protected] 21st Floor, Island Beverley, 1 Great www.elmcrestcollege.com www.europeaninstitute.ca Street, Causeway Bay, Hong Kong Tel: +852 2522 2526 www.frederiqueacademy.com.hk

288 spa business handbook 2013 www.spahandbook.com For a breakdown of courses by type, turn to the Course Selector which starts on p297

Fuss Beauty College HCB Associates Houston School of Massage Shop 2, 161 New South Head Road, PO Box 32, Minehead, 10600 Northwest Freeway Suite, Edgecliff, NSW 2027, Australia Somerset T24 7YB, UK 202 Houston, TX 77092, USA Tel: +61 2 9326 2211 Tel:+44 1635 202 878 Tel: +1 713 681 5275 Email: [email protected] Email: [email protected] www.houstonschoolofmassage.com www.fuss.com.au www.hcb-associates.com Humantra/HealthCert The George Washington Institute Headmasters Academy Pty Ltd PO Box 789, Sanctuary Cove, 2300 K Street NW, Warwick Building, Level 3 Centre Way, 259-263 Collins QLD 4212, Australia Suite 313, Washington, DC 20037, USA Street, Melbourne, VIC 3000, Australia Tel: +61 7 3137 1399 Tel: +1 202 994 6220 Tel: +61 3 9650 7300 www.healthcert.com.au Email: [email protected] FEmail: [email protected] www.gwish.org www.headmasters.com.au Humber College 205 Humber College Boulevard, Government Ayurveda College Healing Hands International Etobicoke, ON M9W 5L7, Canada MG Road, Thiruvananthapuram Postnet Suite 165, Privatebag X132, Tel: +1 416 675 6622 – 695001, Kerala India Centurion, Gauteng 0046, South Africa Email: [email protected] Tel: +91 471 246 0190 Email: [email protected] www.humber.ca www.healinghands.co.za Great Bay Community College HZ University of Applied Sciences 320 Corporate Drive, Portsmouth, Heat Spa Kur Therapy Development Inc International Ofﬁce, Edisonweg 4, 4382 NH 03801, USA PO Box 2066, Bonita, CA 91908-1066, USA NW Vlissingen, The Netherlands Tel: +1 603 427 7600 Tel: +1 619 498 1968 Email: [email protected] Email: [email protected] Email: [email protected] www.hz.nl www.greatbay.edu www.h-e-a-t.com ILIS Haaga-Helia University of Hill College Turku University of Applied Applied Sciences 112 Lamar, Hillsboro, TX 76645, USA Sciences, Faculty of Well-being Admissions Ofﬁce, Ratapihantie Tel: +1 254 659 7500 Services, Lemminkäisenkatu 13, FI-00520, Helsinki, Finland www.hillcollege.edu 30, 20520 Turku, Finland Tel: +358 400 230 409 Tel: +358 50 5985 343 Email: [email protected] Himalayan Healers Email: [email protected] www.haaga-helia.fi Nepal Direct Effects, PO Box 3465, www.ilisproject.eu Grand Junction, CO 81504, USA The Hawaiian Islands School of Massage Tel: +1 977 1441 0432 Institut de Management Hotelier Pualani Terrace Building, C Email: [email protected] International (IMHI) 81-6587, Mamalahoa Hwy, www.himalayanhealers.org ESSEC Business School, Avenue Kealakekua, HI 96750, USA Bernard Hirsch, B.P. 50105, 95021 Tel:+1 808 323 3800 Hong Kong Polytechnic University Cergy-Pointoise Cedex, France Email: [email protected] Hung Hom, Kowloon, Hong Kong Tel: +33 1 34 43 30 00 http://lei.sr?a=G8V0T Tel: +852 2766 5111 Email: [email protected] Email: [email protected] www.essec.edu www.polyu.edu.hk

www.spahandbook.com spa business handbook 2013 289 TRAINING DIRECTORY POWERED BY spaopportunities.com/training

International Academy of Ayurveda (IAA) International Institute for International Therapy Rajbharati, 367 Sahakar Nagar Anti-Ageing (IIAA) Examination Council (ITEC) 1, Pune 411009, India Unit 1, 1000 North Circular Road, 2nd floor, Chiswick Gate, 598-608 Chiswick Tel: +91 20 24224427 London, NW2 7JP, UK High Road, London, W4 5RT, UK Email: [email protected] Tel: +44 20 8450 7997 Tel: +44 20 8994 4141 www.ayurved-int.com Email: [email protected] Email: [email protected] www.iiaa.eu www.itecworld.co.uk International Academy of Spa Esthetics Kamchatskaya 8-2-14, International Medical Spa International Training Massage School Moscow 107065, Russia Institute (IMSI) 17/6-7 Hah Yak Santitham, Morakot Tel: +7 495 226 4289 4-13-17-A Jingumae, Shibuya, Road, Chang Puek, Muang, Email: [email protected] Tokyo 150-0001, Japan Chiang Mai 50300, Thailand eng.russiaspas.ru Tel: +81 3 5770 6818 Email: [email protected] Email: [email protected] www.itmthaimassage.com International Association for Physicians www.imsi.co.jp in Aesthetic Medicine (IAPAM) Isa Carstens Health and 848 North Rainbow Boulevard, International School of Beauty Skin Care Academy 713 Las Vegas, NV 89107, USA Therapy (Australia) PO Box 149, Stellenbosch 7599, South Africa Tel: +1 800 219 5108 Suite 39A, Upper Level, Cottesloe Tel: +27 21 883 9777 www.iapam.com Central, 460 Stirling Highway, Email: [email protected] Peppermint Grove, WA 6011, Australia www.isacarstens.co.za International Federation of Tel: +61 8 9385 3432 Aromatherapists (IFA) Email: [email protected] Issamay School of Beauty 7B Walpole Court, Ealing Green, www.internationalbeauty.com.au 25-1 & 25-3 Jalan PJU 1/37 Dataran Prima, Ealing, London, W5 5ED, UK Petaling Jaya, Selangor 47301, Malaysia Tel: +44 20 8567 2243 International School of Tel: +603 7880 0555 Email: [email protected] Beauty Therapy (Malta) Email: [email protected] www.ifaroma.org "Cova da Iria" Triq Galanton www.issamay.com Vassallo, St Venera 1902, Malta International Hotel Management Tel: +356 2144 0424 Istanbul Technical University Institute - IMI University Centre Email: [email protected] ITU International Office, Office Seeacherweg 1, 6047 Kastanienbaum www.isbtmalta.com of the President Ayazaga, 34469 - Luzern CH, Switzerland Sarıyer, Istanbul, Turkey Tel: +41 41 349 64 00 International Spa and Tel: +90 212 285 30 74 Email: [email protected] Beauty College (ISBC) info@intoffi[email protected] www.imi-luzern.com Unit 801-5, 8/F Miramar Tower, www.international.itu.edu.tr 132-134 Nathan Road, TST International Hotel Spa Academy (IHSA) KLN, Hong Kong Istanbul University 3450 Dunes Vista Drive, Pompano Tel: +852 2526 8818 Center Campus, 34452 Beyazit, Beach, FL 33069, USA Email: [email protected] Eminonu, Istanbul Tel: +1 954 229 8308 www.isbc.com.hk Tel: +90 212 440 00 00 Email: [email protected] www.istanbul.edu.tr www.internationalhotelspaacademy.com

290 spa business handbook 2013 www.spahandbook.com For a breakdown of courses by type, turn to the Course Selector which starts on p297

ITM - International College of Kosmetae London Therapists Tourism & Management 3-32700 George Ferguson Way, Richmond, TW10, UK Johann Strauss Strasse 2, Abbotsford, BC V2T 4V6, Canada Tel: +44 20 8123 7527 2540 Bad Voslau, Austria Tel: +1 604 850 5777 Email: [email protected] Tel: +43 2252 790 260 www.kosmetae.com www.london-therapists.com Email: [email protected] www.itm-college.eu Kosmetikschule Chemnitz Loyalist College Waldenburger Strasse 23, 09116 Wallbridge-Loyalist Road, PO Box 4200, James Watt College of Chemnitz, Germany Belleville, ON K8N 5B9, Canada Further & Higher Education Email: [email protected] Tel: +1 613 969 1913 North Ayrshire Campus, Lauchlan www.friseurinnung-chemnitz.de www.loyalistcollege.com Way, Kilwinning, KA13 6DE, UK Tel: +44 1294 559 000 LaStone Therapy Inc Mahidol University International College www.jameswatt.ac.uk 8110 South Houghton Road, Suite 999 Phutthamonthon 4 Road, Salaya, 158-154, Tucson, AZ 85737, USA Nakhon Pathom 73170, Thailand Jamu Spa School Tel: +1 520 319 6414 Tel: +66 2849 6232 Jalan By Pass, Ngurah Rai 99x, www.lastonetherapy.com Email: [email protected] Tuban, Bali, Indonesia www.mahidol.ac.th Tel: +62 361 7427121 Lincoln College of New England [email protected] 2279 Mount Vernon Road, Mary Reid International School Of Beauty www.jamuspaschool.com Southington, CT 06489, USA 2nd Floor, 16 West Register Street, Tel: +1 800 825 0087 Edinburgh, EH2 2AA, UK Jari Menari www.lincolncollegene.edu Tel: +44 131 558 9994 Jl Raya Basangkasa 47, Email: [email protected] Seminyak, Bali, Indonesia London College of Beauty www.maryreidspaacademy.com Tel: +62 361 736 740 Therapy (LCBT) Email: [email protected] 47 Great Marlborough Street, Mindful Awareness Research Center www.jarimenari.com London, W1F 7JP, UK UCLA Semel Institute for Neuroscience Tel: +44 20 7208 1300 and Human Behavior, 760 Westwood Kes College School of Beauty Therapy Email: [email protected] Plaza, Room 47-444, Box 951759, Los 5 Kallipolis Avenue, Nicosia 1055, Cyprus www.lcbt.co.uk Angeles, CA 90095-1759, USA Tel: +357 22 875 737 Tel:+1 310 206 7503 Email: [email protected] London College of Fashion Email: [email protected] www.kes.ac.cy 20 John Prince’s Street, www.marc.ucla.edu London, W1G 0BJ, UK KORE Therapy Tel: +44 20 7514 7400 The National College of 2 Leach Lane, Lytham St Annes, Email: [email protected] Naturopathic Medicine Lancashire, FY8 3AP, UK www.fashion.arts.ac.uk 049 SW Porter Street, Email: [email protected] Portland, OR 97201, USA www.koretherapy.com London School of Iridology Tel: +1 503 522 1555 12 St Georges Road, London, NW11 1LR, UK www.ncnm.edu Tel: +44 20 8905 5509 Email: [email protected] www.iridology-school.co.uk www.spahandbook.com spa business handbook 2013 291 TRAINING DIRECTORY POWERED BY spaopportunities.com/training

National University of Health Sciences Northeast Alabama Community College Plymouth University/City 2200 East Roosevelt Road, PO Box 159, Rainsville, AL 35986, USA College Plymouth Lombard, IL 60148, USA Tel: +1 256 228 6001 Kings Road, Devonport, Plymouth, Email: [email protected] Email: [email protected] Devon PL1 5QG, UK www.nuhs.edu www.nacc.edu Tel: +44 1752 305 300 Email: [email protected] Natura School of Advanced The Northern College www.cityplym.ac.uk Beauty Therapies of Acupuncture Tagore Lane-J, AIR Road, Vazhuthacaud, 61 Micklegate, York, YO1 6LJ, UK Plymouth University/Truro Trivandrum, India 695 014 Tel: +44 1904 343 303 and Penwith College Tel: +91 471 232 2320 Email: [email protected] Higher Education Admissions, Truro Email: [email protected] www.chinese-medicine.co.uk College, Truro, Cornwall TR1 3XX, UK www.naturaspa.co.in Tel: +44 1872 267 122 Orient Spa Academy Email: [email protected] New River Community College SP-36B RIICO Industrial Area, Opposite, www.truro-penwith.ac.uk PO Box 1127, Dublin, VA 24084, USA Le Meridian Hotel, Delhi-Jaipur Highway, Tel: +1 540 674 3600 Kukas 303101, Jaipur, Rajasthan, India Professional Beauty College of Australia Email: [email protected] Tel: +91 990 9954 090 Level 4, 99 Creek Street, Brisbane, www.nr.vccs.edu Email : [email protected] QLD 4000, Australia www.orientspaacademy.com Tel: +61 7 3210 1455 Newcastle College Email: [email protected] Rye Hill Campus, Scotswood Road, Paciﬁc International Beauty Institute www.pbca.com.au Newcastle upon Tyne NE4 7SA, UK Jl. Manyar Kertoarjo No. 74, Tel: +44 191 200 4000 Surabaya, Indonesia Pure Skin Institute Email: [email protected] Tel: +62 31 594 6897 75-77 Gertrude Street, Fitzroy, www.ncl-coll.ac.uk Email: [email protected] VIC 3065, Australia www.pibischool.com Tel: +61 3 96252088 Niagara University Email: [email protected] 5795 Lewiston Road, Niagara Parnu College, University of Tartu www.pureskin.com.au University, NY 14109, USA 35 Ringi Street,80010 Parnu, Estonia Tel: +1 716 285 1212 Tel: +372 44 50 520 Raison d'Etre www.niagara.edu Email: [email protected] Grevgatan 15, Stockholm 114 53, Sweden www.pc.ut.ee/en Tel: +46 8 756 00 56 Nippon Spa College (NISPAC) Email: [email protected] Second Wada Building 7F, 5-12-6 Minami Perth College of Beauty Therapy www.raisondetrespas.com Aoyama, Minato-ku, Tokyo 107-0062, Japan 350 Albany Highway, Victoria Tel: +81 33406 2489 Park, WA 6100, Australia Republic Polytechnic Email: [email protected] Tel: +61 8 9361 3111 9 Woodlands Avenue 9, Singapore 738964 www.nispac.jp Email: [email protected] Tel: +65 6510 3000 www.perthcollege.com.au Email: [email protected] www.rp.edu.sg

292 spa business handbook 2013 www.spahandbook.com For a breakdown of courses by type, turn to the Course Selector which starts on p297

RMIT University Schule fuer Physiotherapeuten Skin Care Academy, Inc GPO Box 2476, Melbourne, und Masseure Bad Sulza School of Advanced and Medical VIC 3001, Australia Wunderwaldstr 2, 99518 Aesthetics, 10720 Yonge Street, Suite Tel: +61 3 9925 2000 Bad Sulza, Germany 225 (at Elgin Mills Road), Richmond www.rmit.edu.au Tel: +49 36461 92900 Hill, ON L4C 3C9, Canada Email: [email protected] Tel: +1 905 884 1551 Russian State University of Management www.schulewfp.de Email: [email protected] Ryazansky Prospect 99, www.skincareacademy.com Moscow 109542, Russia Scottsdale Community College Tel: +7 495 371 74 95 9000 East Chaparral Road, Society of Dermatology Email: [email protected] Scottsdale, AZ 85256-2626, USA Skincare Specialists (SDSS) www.guu.ru Tel: +1 480 423 6000 484 Spring Avenue, Ridgewood, Email: [email protected] NJ 07450-4624, USA Sandhills Community College www.scottsdalecc.edu Tel: +1 201 670 4100 3395 Airport Road, Pinehurst, Email: [email protected] NC 28374, USA Serena Spa Pvt Ltd www.sdss.tv Tel: +1 910 692 6185 Mount Pleasant, SL Mathias Road, www.sandhills.edu Mangalore, Karnataka 575 002, India The South Paciﬁc Academy Tel: +91 824 2432 358 of Beauty Therapy Santi Development Programme Ltd Email: [email protected] Queens Road, Nakavu, Nadi,Fiji Islands 2 Queen Caroline Street, www.serenaspa.com Tel: +679 672 5280 London, W6 9DX, UK Email: [email protected] Tel: +44 20 8563 7478 Shang-Shung Institute of America www.fijisenikaispas.com www.santi-santi.com PO Box 277, 18 Schoolhouse Road, Conway, MA 01341, USA Southwest Institute of Healing Arts Satya Ayurveda Trust Tel: +1 413 369 4928 1100 Apache Boulevard, A-21 Parsn Galaxy, Nanjundapuram Email: [email protected] Tempe, AZ 85281, USA Road, Coimbatore 641036, India www.shangshung.org Tel: +1 480 994 9244 Tel: +91 422 2311 521 Email: [email protected] Email: [email protected] The Shiatsu School www.swiha.edu www.satyaayurveda.org 280 River Valley Road, 2nd Level, 238321, Singapore Spa Business School Saxion University of Applied Sciences Tel: +65 6836 1231 Troy, Old Uxbridge Road, West Hyde, International Ofﬁce, PO Box 501, 7400 Email: [email protected] Hertfordshire, WD3 9YD, UK AM Deventer, The Netherlands www.theshiatsuschool.com Tel: +44 1923 712 416 Tel: +31 570 603 789 Email: [email protected] Email: [email protected] www.spabusinessschool.co.uk www.saxion.edu Spa College PO Box 4669, NY 10163, USA Email: [email protected] www.spa-college.com

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Spa Innovations Pte Ltd SPARK Spa and Wellness Academy Stoke On Trent College 16 Kallang Place, #07-33339156, Singapore Taipei No 89, Leli Road, Da-an Cauldon Campus, Stoke Road, Shelton, Tel: +65 6341 7780 District, Taipei City 106, Taiwan Stoke on Trent, ST4 2DG, UK Email: [email protected] Tel: +886 2 2733 5775 Tel: +44 1782 208 208 www.spa-innovations.com www.learninspark.com Email: [email protected] www.stokecoll.ac.uk Spa Professionals International Spas matter 2 Development Center 25 Mill Lane, Windsor, Success International Health 2F Airrich Building, Km 19.5 East Service Berkshire, SL4 5JG, UK and Skincare Academy Road, Sucat, Parañaque City, Philippines Tel: +44 800 988 5471 PO Box 281, Florida Hills 1716, South Africa Tel: +632 838 2170 Email: [email protected] Tel: +27 11 672 0776 Email: [email protected] www.spasmatter2.com Email: [email protected] www.spaprofessionals.net www.successinternational.co.za Spas2b Inc Spa Sessions Breithaupt Park, Waterloo, Ontario, Canada Suffolk New College PO Box 859, Dunsborough, Tel: +1 519 585 0626 Ipswich, Suffolk IP4 1LT, UK WA 6281, Australia Email: [email protected] Tel: +44 1473 382 200 Tel: +61 423 588 001 www.spas2b.com Email: [email protected] Email: [email protected] www.suffolk.ac.uk www.spasessions.com SpaSynergy Pte Ltd 391B Orchard Road, 23-01 Ngee Ann Summa Spa Institute Spa Vargus University City Tower B, 238874, Singapore 5 F/L Xin Cheng Commercial Building, 250 West Schick Road, Tel: +65 6887 5518 1 Chongwenmenwai Street, Chongwenmen Bloomingdale, IL 60108, USA www.spasynergy.com District, Beijing 100062, China Tel: +1 603 307 1100 Tel: +86 10 6708 9608 Email: [email protected] SpaQuality LLC Email: [email protected] www.spavargasuniversity.com 1024 Oriente Avenue, www.summaspa.com Wilmington, DE 19807, USA Spa Wellness Academy at Tel: +1 302 426 0274 Swiss Hotel Management School the University of Lovran Email: [email protected] Avenue des Alpes 27, CH-1820 Education in Wellness & Spa www.spaquality.com Montreux, Switzerland Industry, Setaliste Marsala, Tita Tel: +41 21 965 40 20 19/2, Lovran 51415, Croatia Steiner Education Group (SEG) www.shms.com Email: [email protected] Various campus' across the USA www.akademija.wellness.hr Email: [email protected] Szolnok University College www.steinered.com H-5000 Szolnok, Tiszaligeti SpaED Academy sétány 14, Hungary SpaED Campus, Surya Annex, East Nada, Steiner Training Academy Tel: +36 56 510 300 Kodungallur Thrissur, Kerala, India The Lodge, 92 Uxbridge Road, Email: [email protected] Tel: +91 480 326 0480 Harrow, Middlesex, HA3 6QD, UK www.szolf.hu Email: [email protected] Tel: +44 20 8954 6121 www.spaedacademy.com Email: [email protected] www.onespaworld.com

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Temasek Polytechnic Ultimate Group 21 Tampines Avenue 1, Singapore 529757 33a Monmouth Road, Notting Tel: +65 6788 2000 Hill, London W2 4UT, UK Email: [email protected] Tel: +44 7986 559 315 www.tp.edu.sg Email: [email protected]

Thai Heritage Spa Co Ltd Ultimate Medical Academy LLC 6th Floor, Building B Thai Military 9309 N. Florida Avenue, Suite Bank (Phayathai Branch), 34 Phayathai, 100, Tampa, FL 33612, USA Rajtheeve, Bangkok 10400, Thailand Tel: +1 877 316 1316 Tel: +622 3545 9805 www.ultimatemedical.edu Email: [email protected] www.sarah-org.com Universitas Gadjah Mada Ofﬁce of International Affairs, Thai Yoga Therapy Universitas Gadjah Mada, Bulaksumur, 8111 Beverly Boulevard, Suite 202, Yogyakarta 55281, Indonesia Los Angeles, CA 90048, USA Tel: +62 274 563974 Tel: +1 323 653 6802 Email: [email protected] Email: [email protected] www.ugm.ac.id/en www.deonthaiyoga.com University College Birmingham Touch Research Institute Summer Row, Birmingham B3 1JB, UK University of Miami School of Medicine, Tel: +44 121 604 1000 PO Box 016820, Miami, FL 33101, USA Email: [email protected] Tel: +1 305 243 6781 www.ucb.ac.uk Email: [email protected] www.miami.edu/touch-research University of Bedfordshire Park Square, Luton, Tri Dosha Bedfordshire LU1 3JU, UK 14 Popes Lane, Ealing, Tel: +44 1234 400 400 London, W5 4NA, UK Email: [email protected] Tel: +44 20 8566 1498 www.beds.ac.uk Email: [email protected] www.tri-dosha.co.uk University of California, Irvine PO Box 6050, Irvine, CA 92616-6050, USA Tel: +1 949 824 5414 Email: [email protected] www.uci.edu www.activeiq.co.uk/centre

[email protected]

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University of Derby Urban Healing Co Ltd Wynne Business 1 Devonshire Road, Buxton, 427/6, 1st Floor, Silom Road, 14567 Big Basin Way, Saratoga, Derbyshire, SK17 6RY, UK Bangkok 10500, Thailand CA 95070, USA Tel: +44 1298 71100 Tel: +66 2 439 53 15 Tel: +1 408 741 1750 (ext 30) Email: [email protected] Email: [email protected] Email: [email protected] www.derby.ac.uk www.urbanhealing.net www.wynnebusiness.com

University of Houston Vimal Institution Yoga Alliance Conrad N Hilton College, 4800 Calhoun Wellness Uciliste Vimal, Vrbik 1701 Clarendon Boulevard, Suite Road, Houston, TX 77004, USA 20, 10000 Zagreb, Croatia 110, Arlington, VA 22209, USA Tel: +1 713 743 2255 Email: [email protected] Tel: +1 888 921 9642 www.hrm.uh.edu www.vimal.hr www.yogaalliance.org

University of Minnesota, Crookston Vio Malherbe YogaFit 2900 University Avenue, Ecole Internationale D'Estjetique Et 2321 Torrance Boulevard, Crookston, MN 56716, USA De Cosmestologie, 11 Rue De Bourg, Torrance, CA 90501, USA Tel: +1 800 862 6466 Lausanne 1003, Switzerland Tel: +1 310 320 0110 www.crk.umn.edu Tel: +41 21 312 38 01 Email: [email protected] Email: [email protected] www.yogafit.com University of Southern California www.viomalherbe.ch University Park Campus, University York College of Southern California, Los VTCT Customer Services, York College, Sim Angeles, CA 90089, USA Third Floor, Eastleigh House, Balk Lane, York YO23 2BB, UK Tel: +1 213 740 2311 Upper Market Street, Eastleigh, Tel: +44 1904 770 499 www.usc.edu Hampshire, SO50 9RD, UK Email: [email protected] Tel: +44 23 8068 4500 www.yorkcollege.ac.uk University of the Arts London Email: [email protected] 272 High Holborn, London WC1V 7EY, UK www.vtct.org.uk Younique School of Beauty Tel: +44 207 514 6000 26 Monaghan Street, Newry, Email: [email protected] Warwickshire College County Down, BT35 6AA, UK www.arts.ac.uk Warwick New Road, Royal Leamington Tel: +44 28 30 267606 Spa, Warwickshire CV32 5JE, UK Email: [email protected] University of West Florida – UWF Tel: +44 1926 318 000 www.younique.ie 11000 University Parkway, Email: [email protected] Pensacola, FL 32514, USA www.warwickshire.ac.uk Zeneba Academy of Esthetics Tel: +1 850 474 2000 448 42 Ave SE Calgary, AB T2G 1Y4, Canada Email: [email protected] Watpo Thai Traditional Medical Shcool Tel: +1 403 230 2202 www.uwf.edu Ta-Sahakon Building, 392/25-28 Soi Email: [email protected] PenPhat 1, Maharaj Road, Pranakhan www.zenebaacademy.com Building, Bangkok 10200, Thailand Tel: +66 2 622 3533 www.watpomassage.com

296 spa business handbook 2013 www.spahandbook.com COURSE SELECTOR POWERED BY spaopportunities.com/training Course Selector

Beautico Academy of Beauty SPARK Spa and Wellness Academy Alternative www.beautiko.co.za www.learninspark.com How to use the Therapy Courses The Beauty Specialist Training Steiner Education Group (SEG) Course Selector Centre & Nail Academy www.steinered.com Acupressure www.beautyspecialists.co.za Choose the training Steiner Training Academy Axelsons Gymnastiska Institut Camelot Spa Group www.onespaworld.com course which you need and www.axelsons.se www.camelotspagroup.com you’ll find the relevant Suffolk New College KORE Therapy Chiva-Som Academy www.suffolk.ac.uk organisations that provide www.koretherapy.com www.chivasomacademy.com it, along with basic contact VTCT The National College of City & Guilds www.vtct.org.uk details. Complete contact Naturopathic Medicine www.cityandguilds.com details, including the address, www.ncnm.edu Ayurveda Federation of Holistic Ananda Spa Institute (ASI) phone, email and website National University of Health Sciences Therapists (FHT) www.anandaspainstitute.com www.nuhs.edu listings can be found for www.fht.org.uk Beautico Academy of Beauty each organisation in the The Northern College of Acupuncture International Academy www.beautiko.co.za www.chinese-medicine.co.uk Training Directory section of Spa Esthetics Chiva-Som Academy on p285, while full details Steiner Education Group (SEG) www.russiaspas.ru www.chivasomacademy.com www.steinered.com can also be found online at International Federation of Government Ayurveda College www.spaopportunities.com/ Aromatherapy Aromatherapists (IFA) +91 471 246 0190 training Alexander School of www.ifaroma.org Natural Therapeutics International Academy International Medical- www.secretsofisis.com of Ayurveda (IAA) Spa Institute (IMSI) www.ayurved-int.com Ananda Spa Institute (ASI) www.imsi.co.jp www.anandaspainstitute.com International Academy Kosmetae of Spa Esthetics Aroma Academy www.kosmetae.com www.russiaspas.ru www.aromaakademija.hr Mary Reid International Orient Spa Academy Atelier Esthétique Institute School Of Beauty www.orientspaacademy.com www.aeinstitute.net www.maryreidspaacademy.com Satya Ayurveda Trust Australian College of Natural RMIT University www.satyaayurveda.org Therapies (ACNT) www.rmit.edu.au www.acnt.edu.au

www.spahandbook.com spa business handbook 2013 297 COURSE SELECTOR POWERED BY spaopportunities.com/training

Ayurveda courses cont... Holistic therapy Australian College of Natural Chiva-Som Academy The American Spa Therapy Therapies (ACNT) www.chivasomacademy.com Spa Professionals International Education & Certification Council www.acnt.edu.au International Spa and Development Center www.astecc.com Beautico Academy of Beauty Beauty College (ISBC) www.spaprofessionals.net Ananda Spa Institute (ASI) www.beautiko.co.za www.isbc.com.hk Steiner Education Group (SEG) www.anandaspainstitute.com The Beauty Specialist Training International Therapy www.steinered.com The Beauty Specialist Training Centre & Nail Academy Examination Council Thai Yoga Therapy Centre & Nail Academy www.beautyspecialists.co.za www.itecworld.co.uk www.deonthaiyoga.com www.beautyspecialists.co.za Camelot Spa Group Issamay School of Beauty Tri Dosha Bellus Academy www.camelotspagroup.com www.issamay.com www.tri-dosha.co.uk www.bellusacademy.edu Chiva-Som Academy London Therapists Bach flower remedies The Carlton Institute www.chivasomacademy.com www.london-therapists.com Australian College of Natural www.beauty-training.co.uk Crystal Light Therapy Mary Reid International Therapies (ACNT) Evolution Schools www.crystallighttherapy.com School Of Beauty www.acnt.edu.au www.evolutionschools.com www.maryreidspaacademy.com Himalayan Healers Bowen techniques Healing Hands International www.himalayanhealers.org Orient Spa Academy European College of Bowen Studies www.healinghands.co.za www.orientspaacademy.com www.thebowentechnique.com LaStone Therapy Inc International Academy www.lastonetherapy.com Steiner Education Group (SEG) Crystal healing of Spa Esthetics www.steinered.com Crystal Light Therapy Orient Spa Academy www.russiaspas.ru www.crystallighttherapy.com www.orientspaacademy.com Suffolk New College Issamay School of Beauty www.suffolk.ac.uk VTCT Pacific International Beauty Institute www.issamay.com www.vtct.org.uk www.pibischool.com VTCT Spa Business School www.vtct.org.uk Herbal medicine Spa Professionals International www.spabusinessschool.co.uk Australian College of Natural Development Center Integrative medicine Therapies (ACNT) Southwest Institute of Healing Arts www.spaprofessionals.net Istanbul University www.acnt.edu.au www.swiha.edu www.istanbul.edu.tr Suffolk New College Shang-Shung Institute of America York College www.suffolk.ac.uk Iridology www.shangshung.org www.yorkcollege.ac.uk Australian College of Natural VTCT Therapies (ACNT) The National College of VTCT www.vtct.org.uk www.acnt.edu.au Naturopathic Medicine www.vtct.org.uk Indian head massage www.ncnm.edu Camelot Spa Group Hopi ear candling Ananda Spa Institute (ASI) www.camelotspagroup.com The Northern College of Acupuncture The Carlton Institute www.anandaspainstitute.com www.chinese-medicine.co.uk www.beauty-training.co.uk London School of Iridology Beautico Academy of Beauty www.iridology-school.co.uk Hot stone massage www.beautiko.co.za Ananda Spa Institute (ASI) Camelot Spa Group www.anandaspainstitute.com www.camelotspagroup.com

298 spa business handbook 2013 www.spahandbook.com For full contact details, turn to the Training Directory which starts on p285

Kinesiology Australian College of Natural Orient Spa Academy Steiner Education Group (SEG) Federation of Holistic Therapies (ACNT) www.orientspaacademy.com www.steinered.com Therapists (FHT) www.acnt.edu.au Suffolk New College VTCT www.fht.org.uk Axelsons Gymnastiska Institut www.suffolk.ac.uk www.vtct.org.uk The Hawaiian Islands www.axelsons.se VTCT Yoga School of Massage Beautico Academy of Beauty www.vtct.org.uk Ananda Spa Institute (ASI) http://lei.sr?a=G8V0T www.beautiko.co.za www.anandaspainstitute.com Reiki Lymphatic drainage The Beauty Specialist Training Ananda Spa Institute (ASI) Ann Dyer Yoga The American Spa Therapy Centre & Nail Academy www.anandaspainstitute.com www.anndyeryoga.com Education & Certiﬁcation Council www.beautyspecialists.co.za www.astecc.com Camelot Spa Group Chiva-Som Academy Camelot Spa Group www.camelotspagroup.com www.chivasomacademy.com Ananda Spa Institute (ASI) www.camelotspagroup.com www.anandaspainstitute.com Chiva-Som Academy Thai Yoga Therapy The Carlton Institute www.chivasomacademy.com www.deonthaiyoga.com Chiva-Som Academy www.beauty-training.co.uk www.chivasomacademy.com Himalayan Healers Yoga Alliance Chiva-Som Academy www.himalayanhealers.org www.yogaalliance.org Heat Spa Kur Therapy www.chivasomacademy.com Development Inc International Spa and YogaFit www.h-e-a-t.com City & Guilds Beauty College (ISBC) www.yogafit.com www.cityandguilds.com www.isbc.com.hk Schule fuer Physiotherapeuten und Masseure Bad Sulza Elégance Gontard International School London Therapists General Spa Courses www.schulewfp.de www.elegance-fr.net www.london-therapists.com

Medical ecology Federation of Holistic VTCT Australian College of Natural Therapists (FHT) www.vtct.org.uk Anatomy and physiology Therapies (ACNT) www.fht.org.uk Alexander School of Shiatsu www.acnt.edu.au Natural Therapeutics Himalayan Healers Camelot Spa Group www.secretsofisis.com Naturopathy www.himalayanhealers.org www.camelotspagroup.com Australian College of Natural The American Spa Therapy International Academy Canadian College of Shiatsu Therapy Therapies (ACNT) Education & Certification Council of Spa Esthetics www.shiatsu.vc www.acnt.edu.au www.astecc.com www.russiaspas.ru Chiva-Som National University of Health Sciences Ananda Spa Institute (ASI) International Medical-Spa www.chivasom.com www.nuhs.edu www.anandaspainstitute.com Institute (IMSI) Orient Spa Academy Reflexology www.imsi.co.jp Camelot Spa Group www.orientspaacademy.com Ananda Spa Institute (ASI) www.camelotspagroup.com International Spa and www.anandaspainstitute.com The Shiatsu School Beauty College (ISBC) Carrigg Beauty www.theshiatsuschool.com The American Spa Therapy www.isbc.com.hk www.carriggbeauty.ie Education & Certification Council Spa Professionals International Issamay School of Beauty Chiva-Som Academy www.astecc.com Development Center www.issamay.com www.chivasomacademy.com www.spaprofessionals.net

www.spahandbook.com spa business handbook 2013 299 COURSE SELECTOR POWERED BY spaopportunities.com/training

Anatomy and physiology Beauty therapy Confederation of International Beauty Jamu Spa School courses cont... Alison Caroline Institute (ACI) Therapy and Cosmetology (CIBTAC) www.jamuspaschool.com City & Guilds www.acicollege.com www.cibtac.com Kes College School of Beauty Therapy www.cityandguilds.com The American Spa Therapy DermaFX by Evie Adams www.kes.ac.cy European Education Centre Education & Certiﬁcation Council www.evieadams.com Kosmetikschule Chemnitz for Wellness and Health www.astecc.com Elite International School of www.friseurinnung-chemnitz.de www.wellness-bildungswerk.de Ananda Spa Institute (ASI) Beauty & Spa Therapy London College of Beauty Healing Hands International www.anandaspainstitute.com www.elitebeautyschool.co.nz Therapy (LCBT) www.healinghands.co.za William Angliss Institute Elly Lukas Beauty Therapy College www.lcbt.co.uk Houston School of Massage www.angliss.edu.au www.ellylukas.edu.au London College of Fashion www.houstonschoolofmassage.com Australian Academy of Evolution Schools www.fashion.arts.ac.uk International Spa and Beauty & Spa Therapy www.evolutionschools.com Mary Reid International Beauty College (ISBC) www.australianacademyofbeautytherapy.com Frederique Academy School Of Beauty www.isbc.com.hk Australian College of Beauty Therapy www.frederiqueacademy.com.hk www.maryreidspaacademy.com KORE Therapy www.acbt.com.au Fuss Beauty College Natura School of Advanced www.koretherapy.com Australian College of www.fuss.com.au Beauty Therapy Kosmetae Natural Therapies (ACNT) www.naturaspa.co.in The Hawaiian Islands www.kosmetae.com www.acnt.edu.au School of Massage Newcastle College Kosmetikschule Chemnitz Barnﬁeld College http://lei.sr?a=G8V0T www.ncl-coll.ac.uk www.friseurinnung-chemnitz.de www.barnfield.ac.uk Headmasters Academy Pty Ltd Perth College of Beauty Therapy London Therapists Bellevue Beauty Training Academy www.headmasters.com.au www.perthcollege.com.au www.london-therapists.com www.bellevuebeauty.com.au International School of Beauty Plymouth University/Truro Orient Spa Academy Bellus Academy Therapy (Australia) and Penwith College www.orientspaacademy.com www.bellusacademy.edu www.internationalbeauty.com.au www.truro-penwith.ac.uk

Schule fuer Physiotherapeuten Burton College International School of Professional Beauty und Masseure Bad Sulza www.burton-college.ac.uk Beauty Therapy (Malta) College of Australia www.schulewfp.de www.isbtmalta.com www.pbca.com.au Camelot Spa Group Shang-Shung Institute of America www.camelotspagroup.com International Therapy Pure Skin Institute www.shangshung.org Examination Council www.pureskin.com.au The Carlton Institute www.itecworld.co.uk Steiner Education Group (SEG) www.beauty-training.co.uk The South Paciﬁc Academy www.steinered.com Issamay School of Beauty of Beauty Therapy CIDESCO www.issamay.com www.fijisenikaispas.com Success International Health www.cidesco.com and Skincare Academy James Watt College of Further Steiner Education Group (SEG) City & Guilds www.successinternational.co.za & Higher Education www.steinered.com www.cityandguilds.com www.jameswatt.ac.uk VTCT Stoke On Trent College www.vtct.org.uk www.stokecoll.ac.uk

300 spa business handbook 2013 www.spahandbook.com For full contact details, turn to the Training Directory which starts on p285

Suffolk New College Plymouth University/City Lifestyle coaching Steiner Education Group (SEG) www.suffolk.ac.uk College Plymouth European Education Centre www.steinered.com www.city.plym.ac.uk for Wellness and Health Summa Spa Institute Success International Health www.wellness-bildungswerk.de www.summaspa.com Schule fuer Physiotherapeuten and Skincare Academy und Masseure Bad Sulza The George Washington Institute www.successinternational.co.za University of Bedfordshire www.schulewfp.de www.gwish.org www.beds.ac.uk VTCT Spa Business School Mindful Awareness Research Center www.vtct.org.uk University of the Arts London www.spabusinessschool.co.uk www.marc.ucla.edu www.arts.ac.uk Spa management Steiner Education Group (SEG) RMIT University Academy Canada Career College York College www.steinered.com www.rmit.edu.au www.academycanada.com www.yorkcollege.ac.uk Steiner Training Academy Nutrition Alexander School of Younique School of Beauty www.onespaworld.com Alison Caroline Institute (ACI) Natural Therapeutics www.younique.ie www.acicollege.com www.secretsofisis.com VTCT Body therapy www.vtct.org.uk Ananda Spa Institute (ASI) Algonquin College of Applied Alison Caroline Institute (ACI) www.anandaspainstitute.com Arts and Technology www.acicollege.com Dermatology www.algonquincollege.com Humantra/HealthCert Australian College of Natural Camelot Spa Group www.healthcert.com.au Therapies (ACNT) Alpine College www.camelotspagroup.com www.acnt.edu.au www.alpine.edu.gr Steiner Education Group (SEG) Carrigg Beauty www.steinered.com Beautico Academy of Beauty Ananda Spa Institute (ASI) www.carriggbeauty.ie www.beautiko.co.za www.anandaspainstitute.com Hydrotherapy Crystal Light Therapy Alexander School of Chiva-Som Academy William Angliss Institute www.crystallighttherapy.com Natural Therapeutics www.chivasomacademy.com www.angliss.edu.au European Institute of Esthetics www.secretsofisis.com European Education Centre Asheville-Buncombe Technical www.europeaninstitute.ca The American Spa Therapy for Wellness and Health Community College Houston School of Massage Education & Certiﬁcation Council www.wellness-bildungswerk.de www.abtech.edu www.houstonschoolofmassage.com www.astecc.com International Academy Atelier Esthétique Institute Humantra/HealthCert International Academy of Spa Esthetics www.aeinstitute.net www.healthcert.com.au of Spa Esthetics www.russiaspas.ru Athlone Institute of Technology www.russiaspas.ru International Spa and Issamay School of Beauty www.ait.ie Beauty College (ISBC) Kosmetikschule Chemnitz www.issamay.com Australian Academy of www.isbc.com.hk www.friseurinnung-chemnitz.de Kosmetae Beauty & Spa Therapy International Therapy Steiner Education Group (SEG) www.kosmetae.com www.australianacademyofbeautytherapy.com Examination Council www.steinered.com The Northern College of Acupuncture AUT University www.itecworld.co.uk Schule fuer Physiotherapeuten www.chinese-medicine.co.uk www.aut.ac.nz Kosmetikschule Chemnitz und Masseure Bad Sulza RMIT University Barnﬁeld College www.friseurinnung-chemnitz.de www.schulewfp.de www.rmit.edu.au www.barnfield.ac.uk

www.spahandbook.com spa business handbook 2013 301 COURSE SELECTOR POWERED BY spaopportunities.com/training

Spa management courses cont... Elly Lukas Beauty Therapy College Hz University of Applied Sciences Mahidol University www.ellylukas.edu.au www.hz.nl/HZ/EN/ International College Bellus Academy www.mahidol.ac.th Elmcrest College of Applied Health ILIS www.bellusacademy.edu and Sciences and Spa Management www.ilisproject.eu Natura School of Advanced Bournemouth University www.elmcrestcollege.com Beauty Therapies International Academy www.bournemouth.ac.uk www.naturaspa.co.in Endicott College of Spa Esthetics Brueckner Group/Spassion www.endicott.edu www.russiaspas.ru New River Community College www.spassion.com www.nr.vccs.edu ESSEC Business School International Association Camelot Spa Group www.essec.edu for Physicians in Aesthetic Newcastle College www.camelotspagroup.com Medicine (IAPAM) www.ncl-coll.ac.uk European Education Centre www.iapam.com Canadian Tourism College for Wellness and Health Niagara University www.tourismcollege.com www.wellness-bildungswerk.d International Hotel Spa www.niagara.edu Academy (IHSA) The Carlton Institute European Wellness-Institut GmbH Nippon Spa College (NISPAC) www.internationalhotelspaacademy.com www.beauty-training.co.uk www.wellness-institut.com www.nispac.jp International Hotel Management Centennial College FH Joanneum Northeast Alabama Institute - IMI University Centre www.centenialcollege.ca www.fh-joanneum.at Community College www.imi-luzern.com www.nacc.edu Chinese University of Hong Kong Florida Gulf Coast University (FGCU) International Spa and www.cuhk.edu.hk/english/ www.fgcu.com Orient Spa Academy Beauty College (ISBC) www.orientspaacademy.com Chiva-Som Academy Great Bay Community College www.isbc.com.hk www.chivasomacademy.com www.greatbay.edu Paciﬁc International Beauty Institute Institut de Management www.pibischool.com Colbourne College Haaga-Helia University Hotelier International IMHI www.colbournecollege.com of Applied Sciences www.essec.edu Parnu College, University of Tartu www.haaga-helia.fi www.pc.ut.ee/en Cornell Nanyang Institute of Isa Carstens Health and Hospitality Management HCB Associates Skin Care Academy Plymouth University/City www.cni.ntu.edu.sg www.hcb-associates.com www.isacarstens.co.za College Plymouth www.city.plym.ac.uk Cornell University School Headmasters Academy Pty Ltd Istanbul Technical University ITU of Hotel Management www.headmasters.com.au www.international.itu.edu.tr Plymouth University/Truro www.hotelschool.cornell.edu and Penwith College Hill College ITM - International College of www.truro-penwith.ac.uk Coventry University www.hillcollege.edu Tourism & Management www.coventry.ac.uk www.itm-college.eu Raison d'Etre Hong Kong Polytechnic University www.raisondetrespas.com Creative Spa Concepts www.polyu.edu.hk Lincoln College of New England www.creativespaconcepts.com www.lincolncollegene.edu Republic Polytechnic Houston School of Massage www.rp.edu.sg Ecole hôtelière de Lausanne www.houstonschoolofmassage.com London College of Fashion www.ehl.edu www.fashion.arts.ac.uk RMIT University Humber College www.rmit.edu.au Elegance Gontard International School www.humber.ca Loyalist College www.elegance-fr.net www.loyalistcollege.com

302 spa business handbook 2013 www.spahandbook.com For full contact details, turn to the Training Directory which starts on p285

Russian State University SpaSynergy Pte Ltd Vimal Institution Evolution Schools of Management www.spasynergy.com www.vimal.hr www.evolutionschools.com www.guu.ru Swiss Hotel Management School Warwickshire College First Spa Academy Sandhills Community College www.shms.com www.warwickshire.ac.uk www.firstspaacademy.com www.sandhills.edu Szolnok University College Wynne Business The Hawaiian Islands Santi Development Programme Ltd www.szolf.hu www.wynnebusiness.com School of Massage www.santi-santi.com http://lei.sr?a=G8V0T Temasek Polytechnic York College Saxion University of Applied Science www.tp.edu.sg www.yorkcollege.ac.uk Healing Hands International www.saxion.edu www.healinghands.co.za Ultimate Group Spa therapy Scottsdale Community College www.theultimategroup.com Advance Beauty College International Therapy www.scottsdalecc.edu www.advancebeautycollege.com Examination Council Ultimate Medical Academy LLC www.itecworld.co.uk Southwest Institute of Healing Arts www.ultimatemedical.edu The American Spa Therapy www.swiha.edu Education & Certiﬁcation Council Isa Carstens Health and Universitas Gadjah Mada www.astecc.com Skin Care Academy Spa Business School www.ugm.ac.id/en www.isacarstens.co.za www.spabusinessschool.co.uk Ananda Spa Institute (ASI) University College Birmingham www.anandaspainstitute.com Jamu Spa School Spa College www.ucb.ac.uk www.jamuspaschool.com www.spa-college.com Aroma Academy University of Bedfordshire www.aromaakademija.hr Kosmetikschule Chemnitz Spa Innovations Pte Ltd www.beds.ac.uk www.friseurinnung-chemnitz.de www.spa-innovations.com Australian College of Natural University of California, Irvine Therapies (ACNT) National University of Health Sciences Spa Professionals International www.uci.edu www.acnt.edu.au www.nuhs.edu Development Center University of Derby www.spaprofessionals.net Beautico Academy of Beauty Nippon Spa College (NISPAC) www.derby.ac.uk www.beautiko.co.za www.nispac.jp Spa Sessions University of Houston www.spasessions.com Camelot Spa Group Pure Skin Institute www.hrm.uh.edu www.camelotspagroup.com www.pureskin.com.au Spa Wellness Academy at University of Minnesota, Crookston the University of Lovran Chiva-Som Academy Schule fuer Physiotherapeuten www.crk.umn.edu www.akademija.wellness.hr www.chivasomacademy.com und Masseure Bad Sulza University of Southern California www.schulewfp.de SpaQuality LLC City & Guilds www.usc.edu www.spaquality.com www.cityandguilds.com Serena Spa Pvt Ltd University of the Arts www.serenaspa.com SPARK Spa and Wellness Academy Elite International School of www.arts.ac.uk www.learninspark.com Beauty & Spa Therapy Spa Professionals International University of West Florida - UWF www.elitebeautyschool.co.nz Development Center Spas matter 2 www.uwf.edu www.spaprofessionals.net www.spasmatter2.com Elly Lukas Beauty Therapy College Urban Healing Co Ltd www.ellylukas.edu.au SpaED Academy Spas2b Inc www.urbanhealing.net www.spaedacademy.com www.spas2b.com European Wellness-Institut GmbH www.wellness-institut.com

www.spahandbook.com spa business handbook 2013 303 COURSE SELECTOR POWERED BY spaopportunities.com/training

Spa therapy courses cont... Skin Care Academy Issamay School of Beauty Medical aesthetics www.skincareacademy.com www.issamay.com Atelier Esthétique Institute Steiner Education Group (SEG) www.aeinstitute.net Steiner Education Group (SEG) Kosmetae www.steinered.com www.steinered.com www.kosmetae.com Empire Medical Training Suffolk New College www.empiremedicaltraining.com VTCT Kosmetikschule Chemnitz www.suffolk.ac.uk www.vtct.org.uk www.friseurinnung-chemnitz.de International Association Summa Spa Institute for Physicians in Aesthetic Make-up Mary Reid International www.summaspa.com Medicine (IAPAM) Australian College of Beauty Therapy School Of Beauty www.iapam.com VTCT www.acbt.com.au www.maryreidspaacademy.com www.vtct.org.uk International Institute for Beautico Academy of Beauty Paciﬁc International Anti-Ageing (IIAA) www.beautiko.co.za Beauty Institute www.iiaa.eu Hair / Beauty www.pibischool.com The Beauty Specialist Training and Nails International Medical-Spa Centre & Nail Academy Perth College of Beauty Therapy Institute (IMSI) www.beautyspecialists.co.za www.perthcollege.com.au www.imsi.co.jp Cosmetic resurfacing Bellevue Beauty Training Academy Plymouth University/Truro Atelier Esthétique Institute Kosmetae www.bellevuebeauty.com.au and Penwith College www.aeinstitute.net www.kosmetae.com www.truro-penwith.ac.uk Bellus Academy Electrolysis Skin Care Academy www.bellusacademy.edu Professional Beauty Academy Canada Career College www.skincareacademy.com College of Australia www.academycanada.com Boca Beauty Academy LLC www.pbca.com.au Society of Dermatology www.bocabeautyacademy.com The Carlton Institute Skincare Specialists (SDSS) Skin Care Academy www.beauty-training.co.uk The Carlton Institute www.sdss.tv www.skincareacademy.com www.beauty-training.co.uk Carrigg Beauty Steiner Education Group (SEG) Steiner Education Group (SEG) www.carriggbeauty.ie Confederation of International Beauty www.steinered.com www.steinered.com Therapy and Cosmetology (CIBTAC) Steiner Education Group (SEG) Vio Malherbe www.cibtac.com Stoke On Trent College www.steinered.com www.viomalherbe.ch www.stokecoll.ac.uk Elégance Gontard International School Epilation Zeneba Academy of Esthetics www.elegance-fr.net Success International Health Ananda Spa Institute (ASI) www.zenebaacademy.com and Skincare Academy www.anandaspainstitute.com Elly Lukas Beauty Therapy College www.successinternational.co.za Microdermabrasion www.ellylukas.edu.au International Therapy Atelier Esthétique Institute University College Birmingham Examination Council Frederique Academy www.aeinstitute.net www.ucb.ac.uk www.itecworld.co.uk www.frederiqueacademy.com.hk Boca Beauty Academy LLC VTCT Laser hair removal Healing Hands International www.bocabeautyacademy.com www.vtct.org.uk Camelot Spa Group www.healinghands.co.za International Therapy www.camelotspagroup.com Younique School of Beauty International Therapy Examination Council www.younique.ie The Carlton Institute Examination Council www.itecworld.co.uk www.beauty-training.co.uk www.itecworld.co.uk

304 spa business handbook 2013 www.spahandbook.com For full contact details, turn to the Training Directory which starts on p285

Steiner Education Group (SEG) Confederation of International Beauty Skin Care Academy Plymouth University/Truro www.steinered.com Therapy and Cosmetology (CIBTAC) www.skincareacademy.com and Penwith College www.cibtac.com www.truro-penwith.ac.uk VTCT Steiner Training Academy www.vtct.org.uk Elly Lukas Beauty Therapy College www.onespaworld.com Skin Care Academy www.ellylukas.edu.au www.skincareacademy.com Nail technology Success International Health Advance Beauty College Frederique Academy and Skincare Academy VTCT www.advancebeautycollege.com www.frederiqueacademy.com.hk www.successinternational.co.za www.vtct.org.uk

Ananda Spa Institute (ASI) Fuss Beauty College Younique School of Beauty www.anandaspainstitute.com www.fuss.com.au www.younique.ie Massage Courses

Aroma Academy Healing Hands International VTCT www.aromaakademija.hr www.healinghands.co.za www.vtct.org.uk Bodymind massage Asheville-Buncombe Technical International School of Beauty Nails – manicure Chiva-Som Academy Community College Therapy (Australia) See nail technology www.chivasomacademy.com www.abtech.edu www.internationalbeauty.com.au Nails – pedicure Esalen Institute Australian College of Beauty Therapy International Therapy See nail technology www.esalen.org www.acbt.com.au Examination Council Permanent cosmetics www.itecworld.co.uk Paciﬁc International Beauty Institute Australian College of Natural Boca Beauty Academy LLC www.pibischool.com Therapies (ACNT) Isa Carstens Health and www.bocabeautyacademy.com www.acnt.edu.au Skin Care Academy Shang-Shung Institute of America Kosmetikschule Chemnitz www.isacarstens.co.za www.shangshung.org Beautico Academy of Beauty www.friseurinnung-chemnitz.de www.beautiko.co.za Issamay School of Beauty Deep tissue massage Waxing www.issamay.com Alexander School of The Beauty Specialist Training Ananda Spa Institute (ASI) Natural Therapeutics Centre & Nail Academy Kosmetae www.anandaspainstitute.com www.secretsofisis.com www.beautyspecialists.co.za www.kosmetae.com Camelot Spa Group Chiva-Som Academy Bellevue Beauty Training Academy Kosmetikschule Chemnitz www.camelotspagroup.com www.chivasomacademy.com www.bellevuebeauty.com.au www.friseurinnung-chemnitz.de The Carlton Institute Himalayan Healers Bellus Academy Mary Reid International www.beauty-training.co.uk www.himalayanhealers.org www.bellusacademy.edu School Of Beauty Chiva-Som Academy www.maryreidspaacademy.com KORE Therapy Burton College www.chivasomacademy.com www.koretherapy.com www.burton-college.ac.uk Perth College of Beauty Therapy Kosmetikschule Chemnitz www.perthcollege.com.au Spa Vargus University The Carlton Institute www.friseurinnung-chemnitz.de www.spavargasuniversity.com www.beauty-training.co.uk Plymouth University/Truro Mary Reid International and Penwith College Steiner Education Group (SEG) Chiva-Som Academy School Of Beauty www.truro-penwith.ac.uk www.steinered.com www.chivasomacademy.com www.maryreidspaacademy.com Professional Beauty Holistic massage City & Guilds College of Australia Ananda Spa Institute (ASI) www.cityandguilds.com www.pbca.com.au www.anandaspainstitute.com www.spahandbook.com spa business handbook 2013 305 COURSE SELECTOR POWERED BY spaopportunities.com/training

Holistic massage courses cont... The Carlton Institute Paciﬁc International Beauty Institute Therapeutic massage www.beauty-training.co.uk www.pibischool.com Ananda Spa Institute (ASI) The Carlton Institute www.anandaspainstitute.com Chiva-Som Academy Schule fuer Physiotherapeuten www.beauty-training.co.uk www.chivasomacademy.com und Masseure Bad Sulza Boca Beauty Academy LLC Carrigg Beauty www.schulewfp.de www.bocabeautyacademy.com Federation of Holistic Therapists (FHT) www.carriggbeauty.ie www.fht.org.uk Spa Professionals International Crystal Light Therapy Frederique Academy Development Center www.crystallighttherapy.com KORE Therapy www.frederiqueacademy.com.hk www.spaprofessionals.net www.koretherapy.com Houston School of Massage International Medical-Spa Steiner Education Group (SEG) www.houstonschoolofmassage.com Kosmetikschule Chemnitz Institute (IMSI) www.steinered.com www.friseurinnung-chemnitz.de Jari Menari www.imsi.co.jp Steiner Training Academy www.jarimenari.com Mary Reid International London Therapists www.onespaworld.com School Of Beauty Plymouth University/Truro www.london-therapists.com www.maryreidspaacademy.com Suffolk New College and Penwith College Mary Reid International www.suffolk.ac.uk www.truro-penwith.ac.uk Steiner Education Group (SEG) School Of Beauty www.steinered.com VTCT Schule fuer Physiotherapeuten www.maryreidspaacademy.com www.vtct.org.uk und Masseure Bad Sulza Suffolk New College Spa Professionals International www.schulewfp.de www.suffolk.ac.uk Thai massage Development Center The Carlton Institute Steiner Education Group (SEG) www.spaprofessionals.net VTCT www.beauty-training.co.uk www.steinered.com www.vtct.org.uk Success International Health Chiva-Som Academy Touch Research Institute and Skincare Academy Swedish massage www.chivasomacademy.com www.miami.edu/touch-research www.successinternational.co.za Alexander School of Natural Therapeutics International Training Massage School Remedial massage www.secretsofisis.com www.itmthaimassage.com Australian College of Natural Therapies (ACNT) Axelsons Gymnastiska Institut Thai Yoga Therapy www.acnt.edu.au www.axelsons.se www.deonthaiyoga.com

Sports massage Camelot Spa Group Watpo Thai Traditional Medical School Alexander School of www.camelotspagroup.com www.watpomassage.com Natural Therapeutics Chiva-Som Academy VTCT www.secretsofisis.com www.chivasomacademy.com www.vtct.org.uk Ananda Spa Institute (ASI) First Spa Academy Thai yoga massage www.anandaspainstitute.com www.firstspaacademy.com Axelsons Gymnastiska Institut Australian College of Natural www.axelsons.se Himalayan Healers Therapies (ACNT) www.himalayanhealers.org Orient Spa Academy www.acnt.edu.au www.orientspaacademy.com Kosmetikschule Chemnitz Camelot Spa Group www.friseurinnung-chemnitz.de Thai Yoga Therapy www.camelotspagroup.com www.deonthaiyoga.com

306 spa business handbook 2013 www.spahandbook.com spa business 2 0 1 3 H ANDBOOK

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