Amadeus Press kit

Global Corporate Communication

2012 Amadeus IT Page Nº 2/29 Nº 2/29 Page 2012 Global Corporate Communication 4. Senior management biographies……………………………………………………….26 -30 4. Seniormanagementbiographies……………………………………………………….26 -25 3. Facts&figures……………………………………………………………………………..23 2. Customer solutions…………… 1. Company overview…………… Contents 5. Press contacts………………………………

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.3 Amadeus for solutions corporations…………………………………………………..21 2.13 Amadeus Management Altéa Customer (CMS)………………………20 -21 Solution 2.12 Amadeus Sales Management Solution and Shopping…………………………19 -20 2.11 Julia Sattel, Sattel, Julia Holger Taubmann, Francisco Pérez-Lozao Rüter, Pro, de Ana Branding HansenPeck, Sabine Secretary Tomás LópezFernebrand, Eberhard Haag, Hervé Couturier, Luis Maroto, Figures………………………………………………………………………...... 23 -24 3.3 Facts………………………………………………………………… 3.2 3.1 Ownership…………………………………………………………………………………...23 2.1 Briefhistory……………………………………………………………………………..4 -18 1.4 Customer Segments…………………………………………………………………….3 -4 1.3 Core 1.2 strengths…………………………………………………………………………..…...4 1.1 Mission………………………………………………………………………………………...3

Flagship solutions…………………………………………………………………………19 …………………………………………………………………………………………28 ………………………………………………………………………………………………27 Chief Financial Officer Senior VP,Airline IT………………………………………………………………… President &CEO President EVP, Global Operations and GM Data Processing Executive VicePresident, Development Senior VP, Distribution…………………………………………………….. VP, Senior Senior Senior Vice Resources, President, Communications& Human & …………………………………………………………….3 - 17 -17 …………………………………………………………….3 …………………………………………………………..19 -21 …………………………………………………………..19 Senior Senior Vice President, Counsel General & Corporate Senior VP, NewBusinesses………………………………… Senior VP, ……………………………………………………………………26 ………………………………………………………………28 ……………………………………………..31 -32 ………………………………..26 ………………………..27 ………...... Amadeus Press kit kit Press Amadeus ...... 25 30 29 29

2012 Amadeus IT Page Nº 3/29 Nº 3/29 Page 2012 Global Corporate Communication technology. technology. wheredevelop ofan understanding we can maximise our success, through customers’ the of provision we stability this Through relationships. beneficial long-term mutuallyand maintaining onbuilding focus Our tagline, transactions The inthe processed travel 948billed Amadeus system players travel industry. million key modelAmadeus abusiness under operates transaction-based IT thatoffers solutions all virtually to Organisations covering 195countries. Commercial and maintains Amadeus Atmarket Dubai. Amadeus through level, customer operations 73 local Buenos inMiami, Aires, Bangkok offices andregional processing –data Erding (Operations centre) Amadeus has inMadridcentral & marketing), (development) and Nice sites (corporate headquarters totechnologyoptimise requirements. operational distribution andtheir internal modular our use providers service travel otherleading industry's the of Many business. their globally air are run madebytravel using system agencies to theAmadeus bookigns travel agency 38%of ways. Around different in groups customer our by used are and services Amadeus’solutions travellers). andcompanies travel sellers operators), tour (travel (corporations and and travelagencies) buyers insurance lines, cruise lines, ferry companies, railway companies, rental car hotels, (airlines, Customer providers includegroups travel fast travel industry. inthe changing andgrow succeed its customers adapt, tohelp solutions andtechnology distribution provides company The industry. and global travel tourism forthe processor and transaction Amadeuspartner the technology chosen is 1. Company overview September figures the to 2012).relate Q3 financialperiod 30 (ending 2012 following financial the Amadeus results announced on 8November– all The information last this updated in document contained in November was 1 Hotels Airlines Travel providers technologyand convert it to business success. in distribution, point IT, of sale solutions and more, helpingour customers take to advantage the of combine technology These industry. tourism & thetravel offer to acomprehensive Amadeus provides 1.2 Customer Segments 1.1 Mission PNRs PNRs Amadeus is is AmadeustradedSpanish on Stock asExchanges the of29 April[AMS]. 2010

Key Billed travel transactions include air & non-air travel agency bookings, passengers boarded (PBs) & e-commerce(PBs) n passenger & boarded & passengers agency include travel bookings, non-air Key transactions air travel Billed - chains, representation and -chains, companies hotel independent companies, “To be the leading providerofIT “To betheleading in thetravel industry” andtourism - network airlines, regional airlines, and low cost/leisure carriers carriers cost/leisure low and airlines, regional airlines, network -

1 "Your technology partner" in 2011.

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Amadeus Press kit kit Press Amadeus ame records records ame 2012 Amadeus IT Page Nº 4/29 Nº 4/29 Page 2012 Global Corporate Communication Global presence, Global presence, local expertise andinnovative products services. in technology the andoperating solutions latest environments tobeable to develop and design Amadeus service). invests improving customer reducing and costs, revenues productivity, (increasing challenges business critical customers’ solutions to efficient delivers technology leading Our industry Technology software such as experts Hiker,Travelfusion, Hitch andInteRes, Trisept. as SAP,IBM,Microsoft, British TelecomCisco, (BT), Unisys, Siemens, HP, andAT&T SITA and such Our include ITleaders partners andbrand leaders. with solutions Amadeus technology, partners company beenhas able to design winning solutions for travel booking and management. travel customers. By working with effectively those immersed in the ofbusiness travel and tourism, the Amadeus' greatest strength is its ability to form Partnership Amadeus’ isbased on success principal three strengths: 1.3 Core strengths Corporations Travel buyers andtravel agencies consolidators Travel agencies . Tour operators companies &Maritime Ground has been apioneerhas inthe been include: Examples travel industry. Created asaGlobal Distribution Pioneering 1.4 Brief history covering frontline activities insome 195countries. Organisations Commercial Today, thereAmadeus customer are73 local and support. service sales, At country marketingsales and level, Amadeusmaintains offices aroundthe provideworld that local markets World These arelocated and inMiami, Bangkok, Aires Buenos Dubai. world. the around operations to Amadeus’ support and customer marketing sales, provide These Regional offices (Operations). and &Marketing), HQ (Development) Erding Nice(Corporate located inMadrid are Central sites Central Headquarters Amadeushas established presence: a trulyglobal

Travel sellers sellers Travel •

Setting up the Amadeus International Travel Agency Advisory Board Advisory Travelup the Agency Amadeus International Setting -self-bookingsolutions forcompanies looking to maximise value from their travel spend -specialty,and mass-market tour operators vertically-integrated - including travel management companies, business and leisure agencies, online agencies, and leisure business companies, management travel - including - car rental companies, railway companies, ferry lines, cruise lines and insurance insurance cruise and lines ferry lines, rental companies, - car railwaycompanies, System byAirSystem France, Lufthansa, Iberia, andSASin 1987,Amadeus successful mutually-beneficial partnershipswith its

Amadeus Press kit kit Press Amadeus 2012 Amadeus IT Page Nº 5/29 Nº 5/29 Page 2012 Global Corporate Communication Companies where Amadeus holds a large stake include: holdswhere Amadeus alarge stake Companies (ISO)for Standardisation – thefirst kind ofits todocompany so. International Organisation from the (ISO9001:2000) quality certification received Amadeus 2000, By

technology solutions for: use Amadeus' and Amadeus travel Airline ITServices. suppliers Additionally, corporations major have contracted andFinnair Qantas Airways, British as such airlines world-leading Since 2000, Key &partnerships acquisitions designed to facilitate the makingoftravel arra were products specially and Allits presence. -ancreating onlineregionalservices offices and and operations of country opening the world- via around establishingthe presence a friendly products, Throughout the continuedAmadeus 1990s, to standards innovative developing set by and user- diversification & Growth Milestones

2012 2012 • • • • • • • • •

cancellations and to eliminate distribution costs associatedcosts withcancellations andtoeliminatedistribution non-productive bookings and no-shows reduction of the utilization through toincrease capacity airlines assist Amadeus Revenue Integrity, aUS totoolmanagementcompanyproviding designed arevenue Customer Service Management for airlines for the traveller –bookingwebsite ofdestination atravelwith kinds www.amadeus.net all information complete Corporate self-booking tools tools self-booking Corporate Solutions forbusiness travelfor management corporations The globalfirst distributor to offer neut Sales, reservations, and e-ticketing systems systems e-ticketing and reservations, Sales, Booking solutions specific to hotel, car, and flightbookings Finnish travel agencies needs of Finlanddistribution -to country theoperation – first Creating serve its travel Amadeus 4,500+ strong software development organisation across its 15 different sites worldwide. worldwide. sites different 15 its across organisation development software strong 4,500+ Amadeus' up heads Objects, andBusiness IBM SAP, at roles high-profile previous from gleaned experience President of Development.Couturier, who bringswith somehim years 25 of international software development Amadeus announcedthe appointmentex-SAP of Executive Vice PresidentHervé Couturier as Executive Vice Amadeus’ globaldistribution system (GDS). through room, leg more offering seats economy premium Delta’s Comfort, ofEconomy sale the enable to relationship commercial their expanded have they announced Amadeus and DAL), (NYSE: Lines Air Delta reliance proprietaryon software and provide travel companieswith greater competitive advantage. its from industry the free could systems open how outlined report The costs. reduce and change consumer and industry to faster respond innovation, greater from to benefit order in software source open embrace A newreport launched on September17,entitled 'Openfor business', made thecasefor the travel industryto Retention. and Attraction Talent and Rights, Human and Indicators Practice Labour System, Policy/Management Environmental Conduct, of Codes with Compliance business, its of Dimension Social and Economic categories: following the in scores highest the achieved Amadeus points. of 82 ascore with sector the of leader absolute companies invited to participateinthis sector, onlymembers12 are ultimately selectedand Amadeus isthe the57 of Out sector. Services Support the within ranked is Amadeus sub-indexes. DJSI- and World Amadeusdebuted Monday on September 24on the Dow Jones SustainabilityIndex (DJSI)both in the DJSI- schedules. and inventory fares, of range full the carrier’s to access worldwide users Amadeus guarantees that agreement Amadeusand Qantas, the flag carrierAustralia, of announcedtheextension of a long-term, fullcontent ral (unbiased) flight availability data ral (unbiased)flight ngements forboth leisure and corporatetravel: Amadeus Press kit kit Press Amadeus

2012 Amadeus IT Page Nº 6/29 Nº 6/29 Page 2012 Global Corporate Communication

Amadeus launched a newindustry study, alliances. and partnerships their across services ancillary of delivery and The application of EMD to interline partnershipsmeans that participating airlines can nowfacilitate paymentfor Amadeus announced the creation of theworld’s firstinterline Electronic Miscellaneous Document (EMD) link. website. carrier’s the including channels, direct Finnair’s and via agencies travel Amadeus through both inFinland, baggage extra as well as Benelux, and Finland in Scandinavia, seat preferred their book to passengers enables The service Europe. northern in programme ancillary its distribute to solution Services Ancillary Amadeus the adopted has Finnair,major a European airline carrying over 8 million passengersyear a andwith growthmarkets in , March. 4 on Sunday, Athens in held ceremony official the during Amadeus of behalf Regional Director, Marketingand Operations, Amadeus Middle East & North Africa, pickedup the trophy on partnershiptodistribute Trenitalia content through all Amadeus channels. Travel agents aroundthe worldwill a formed theyhave that Amadeusannounced and FSGroup, Italian the of division transport the Trenitalia, Amadeuswas giventhe 2012 Air Transport News awardas Best IT Company of theyear. brandtravel franchise, to provide content distribution services and IT solutionsworldwide. single- largest world’s the Travel, UNIGLOBE with agreement afive-year signed has it announces industry, Amadeus, a leadingtravel technology partner and transaction processor forthe global travel and tourism supplier contentthrough the Amadeus system. Amadeus’ fare search technologiesfor air travel among other products, aswell as access to global travel multi-year content and technologyagreement for . The agreement provides Expediawith Amadeus andExpedia, Inc.,theworld’s largest onlinetravel company,today announced they have signed a 2014. in flights international operate to Southwest toallow technology Amadeus’ implement to together closely work will companies two the finalized, is contract the that Now service. international the carrier’s support would announcedtoday that theyhave entered into a joint contract for Amadeus’ Altéa reservations solution that Group, IT Amadeus and (US), ofTransportation Department the by service customer in one number Southwest Airlines, the largest U.S. carrier in terms of domestic passengers boarded consistentlyranked their full contentagreement, which will nowrun to the end of 2012. to extension an agreed also SNCF and have Amadeus agents. travel for solution railbooking state-of-the-art strengthened their 16-year partnership as SNCF becomes the launch customer for Amadeus Agent Track, a have Amadeus and de FerFrançais), des Chemins Nationale (Société SNCF Railway, National The French companies, travelwebsites, and agencies. management travel by Amadeus-served globally used is data OAG’s files. data schedule of transmission best-in-class airlineschedule information. Under the agreement, OAGnow provides to Amadeusdailya provide to enhancement a new announce today Amadeus and intelligence, aviation in leader global the OAG, transaction. the of guarantor the as acting latter the with industry, tourism and travel global forthe processor transaction and partner technology travel leading of €200 million for AmadeusIT Group, S.A., subsidiaryof Amadeus IT Holding S.A. (Amadeus: “AMS.MC”), a a loan hasgranted institution, financing long-term Union’s (EIB), the European Bank Investment The European ofthe agreement were disclosed. not Terms applications. mobile and websites global KAYAK's for results search flight accurate and comprehensive most the to provide efforts its in technology and availability fare airline of theuse Amadeus' expand will KAYAK agreement, of new As this a result relationship. current companies' the expands that agreement Amadeus andKAYAK, a leading travel search company,announced that theyhave entered into a multi-year shortly. will follow routes Trenitalia long-distance and medium the of rest .The worldwide. sale of points 91,000 which links system, distribution Frecciargento), and Frecciabianca through the existingsales channels and through the Amadeus global be able tobook both Trenitalia’s high speed railproducts Frecce Alta Velocità (namely Frecciarossa and and innovation trends in travel, with the aim of building on the success of the previous previous the of success the on of building aim with the travel, in trends and innovation leader a technology as reputation Amadeus’ reinforcung and initiatives research

From Chaos to Collaboration, toCollaboration, Chaos From focusing on the future technology technology future the on focusing Future Traveller Series Traveller Future Amadeus Press kit kit Press Amadeus Ahmed Youssef Ahmed ,

2012 Amadeus IT Page Nº 7/29 Nº 7/29 Page 2012 Global Corporate Communication

2011 2011 airconomy solution intelligence market by the analysis to according travel, air distance long inter-regional for spots hot global become have byEurope, followed East, Middle the and Pacific Asia content. property hotel unique integrated, fully comprehensive, World content. This confirms Amadeus’ position in themarket as the distribution systemwith most the the Korean travel industry. Koreanwill Air transform its passenger service systems bymigrating to the full suite Korean Air Solution Airways All Nippon Amadeus Agent Track Amadeus launched two new innovative solutions to improve theway travel agents sell and book rail travel: Amadeusbroken hasthe100,000unique project is alignedwith Amadeus’ social commitmenttofoster developmentthrough tourism and technology Every the globe. around companies tourism and associations professional andinstitutions, bodies government with signed agreements cooperation follow projects These projects. 16key of a series of development Amadeus has continued its corporate responsibility leadership in the first half of this year as it announces the reconciliationpassengers, to whilst reducing the costs associatedwith mishandled baggage. toempower Amadeus Altéacustomers to offer real-time baggage trackinginformation andworldwide baggage Amadeusworking is with SITA, theworld's leadingspecialist in airtransport communications and IT solutions, bythese nine airlines. annually sold seats million 74 over of the fares and schedules inventory, the to access agents’ travel improve Amadeus announced nine distribution agreements implemented in 2011 with low-costandhybrid carriers that operations overall their improve worldwide managers travel and corporate agents travel business to help technology, intelligence business and management in reservation a leader Systems, Information with Cornerstone partnered has industry, Amadeus, a leadingtravel technology partner and transaction processor forthe global travel and tourism seats, expanding the access to its contentofancillary products and services. The Netherlands. Through AAS, KLM is nowable to offer travel agencies theoption to book EconomyComfort Amadeusannounced that theflagship distribution of the carrier’s Economy Plus seating. includes and system Amadeus the through for sale will available be content of range full their guarantees which Amadeus announced that it has reached a newmulti-year extension agreement with United Airlines into 2013 American Airlines faresand inventorywith nochange fromthe previous agreement. to access tohave will continue agencies travel Amadeus agreement, medium-term the Under content. full Amadeus and American Airlines have reached a medium-term agreement toextend theprevious agreement for companies investing in R&Dduring 2010 and ranks them according to the total amount invested. R&DInvestment Scoreboard, anannual report published bythe EC,examinesthe largest 1,000 European investment in Research &Development(R&D) bythe Amadeus has once againmaintained its sector rankings as one of the leading companies in Europe for time. same the at airline the for rates conversion Amadeus Dynamic Website Managerto seamlessly tailor its customers´ online experience,whilst driving Amadeus today announces that Finnair, the national flag carrier and largestairline inFinland, has chosen Airlines. Group LAN the by annually sold seats million 18 than more the to relating inventory and The agreement guarantees Amadeus travel agentsworldwide access to the entire range of fares, schedules Amadeus and LANAirlines, aleading airline in , have signed a multiyearfull content agreement. row. exit the in those as such check-in processwhen - seats aregenerally assigned and - includes an optiontochoose preferential seats to the prior seat to theirpreferred book travellers enables service new The to their customers. selection seat programmetotravel agencies. The solution islaunchingwhereSpain in travelagents can nowofferadvanced ancillary its distribute to Services Ancillary Amadeus adopted has group, transport air largest Spain's Iberia, . , South Korea'sflagship airline, and Amadeusannounced partnership a thatwill power the futureof (ANA)becamethe first Japaneseairline to select Amadeus’ AltéaCustomer Management and and Amadeus Web ServicesTrack carrier KLMimplemented hasnowcarrier Amad properties barri properties European Commission (EC). (EC). Commission European er througher theimplementati

eus Ancillary (AAS) Services in Amadeus Total Demand by by Demand Total Amadeus on of Destinat The 2011EU Industrial Amadeus Press kit kit Press Amadeus ions ofthe 2012 Amadeus IT Page Nº 8/29 Nº 8/29 Page 2012 Global Corporate Communication

2010 2010 forecasting consultancy, and commissionedby Amadeus. to supportthe future of travel. The reportwas developed by Oxford Economics,a prominent economic a ofdelivering importance the and class business of decline the Asia; of dominance the agents; of face-to-face rise the classes; cabin airline traditional of death the to Pointing profitability. and growth future secure and rollercoaster economic global report, new industryA major Airlines replaced David V. Jones as President & CEO of the company. company. the of CEO & President as Jones V. David replaced tourism industry, announced that as of1 January 2011, Amadeus [AMS.MC], a leading travel technology partnerand transaction processorfor the global travel and invested. amount total the to according them ranks and 2009 during in R&D investing companies European 1,000 largest The2010 Industrial EU R&D Investment Scoreboard, anannual reportpublished bythe EC,examinesthe industry. and tourism for travel the global solutions technology advanced provider of Development Amadeus hasbeen highlighted asone of the (" LIMITED OPODO subsidiary of its capital Amadeus reached an agreementwith AXAPrivate Equityand Permira Funds, forthe sale of100%the of years. five thenext in of services new providersmustdo effectively to marketnewservices; and outlinesthe centralrolemobile of driving in adoption what travel years; highlights ten next the in experience the customer transform set to concierges digital and tours reality as virtual such services ‘extreme’ new of growth the identifies by Amadeus, commissioned and Consulting by Forrester conducted study, The 2015. by sales third-party from inrevenues of 30% growth identifies it as suppliers travel to call wake-up a providing analysis with industry, travel to the services* ancillary study, industry A new prospective Amadeus customers. conTgo products intoits corporateproduct portfolio and marketing and selling those solutions to existingand that an Amadeus itbecomes announced experience’. travel ‘total anticipated much the delivering also whilst airport and charts the technologiesthat over the next tenyears will attempt to solve passenger frustrations Amadeus announced the launch of also highlighted. is adoption technology and innovation to approach Theregion’s airports. for billion US$86 including industry, travel the in planned investments major the and countries; G8 the with compared growth economic continued Amadeus’ report. These include the region’s geographic position at the centreof the major air routes; its globalisation created byemerging economies suchChina, as India, Latin America and Africa are analysed in potential asdominant a global hub. Thefactors enabling the MiddleEast to underpinthe next wave of report, industry A new worldwide, outside Turkey, access to the fullrange the of carriers' fares, inventoryand schedules. Airlines Turkish Solution. Management Customer Altéa of Amadeus' passengers annually, and Amadeus announced the group’s successful migration to Amadeus’ Altéa Inventory Inventory Altéa Amadeus’ to migration successful the group’s announced Amadeus and annually, passengers Air France including airlines major of Ahost channels. multiple across revenues th Amadeus announced emerge. additional revenues and also quicklyreact to market changes as trends, new behaviours and demands business, Amadeus Hotel Platform enableshoteliers to deliver innovative and new guest services, generate entire the of view real-time and asingle Offering platform. integrated fully one into systems distribution and global management property reservation, central combines it (SaaS), model’ a Service as ‘Software as a and available database, one comprehensive around Built do business. way the hotels to transform report, The hub. Amadeus launched a reportwhich finds the Middle East is on the brink of becoming the world’s dominant travel , TAM and and and and (R&D)the by European Commission (EC). Amadeusisa leading transaction processor and KLM Royal Dutch Airlines KLM Dutch Royal Securing the Prize for the Middle East Middle for thePrize the Securing and Amadeus have signed a3-yearfullcontent agreement that guarantees alltravel agents Etihad Cross-Sell WaytoYour Profit Cross-Sell Navigating the Airport of the Tomorrow Navigating e launch of ‘Active Valuation’; anew ITsolu of‘Active e launch were also announced as ‘Active Valuation’ contracted customers. The Travel Gold Rush 2020 Rush Gold Travel The total travel experience, travel total Amadeus Hotel Platform Opodo official global reseller of all official globalreseller , one of the world’s largest airline groups flying more than 71 million 71 million than more flying groups airline world’s largest the , one of leading companies in Europe for investment in Research & inResearch forinvestment inEurope companies leading ") ") the study provides new thinking and innovative scenarios , chartsthe untapped revenue potentialofthird-party

,sets outwhat the regionshould focus on tofulfils its Luis Maroto , outlines how the travel sector can better ride the ridethe better can sector travel the how outlines , a centralised above-property solution that is is set that solution above-property a , centralised , identifies changing attitudes to the modern modern to the attitudes changing , identifies , former DeputyofCEO Amadeus, has tion that enables ai conTgo Lufthansa mobile solutions, integrating , Air Baltic Air Amadeus Press kit kit Press Amadeus rlines to maximise , Singapore 2012 Amadeus IT Page Nº 9/29 Nº 9/29 Page 2012 Global Corporate Communication

shows a healthy growth on previous figures which bookings total of 20 cent per over representing now sales with online in bookings increase significant Amadeus e-Commerce suite. Following the previous month’s migration, the airline has already registereda modulesnext-generationitsof Customer Altéa Management System (CMS) andcore components theof Amadeus announcedthat Taubmann by headed be will and Scandinavia) and ,CESE DACH (including Europe this end, Europe,Western Mi To executives. Amadeus experienced senior and by will beheaded which of both two sub-regions, area into the dividing by region EMEA the to of Amadeus commitment further and strengthening the mark appointments two positions reportingto April 2010 at 11:00h on the Madrid, Barcelona, Bilbao and Valencia Stock Exchanges Exchanges Stock and Valencia Bilbao Barcelona, Madrid, the on 11:00h at 2010 April Service System. Passenger its consolidate and tomodernise initiative thegroup’s in step a major marks and years forty last the for airline each served have that systems legacy two of the replacement the sees migration The solution. Asiana, delivering a fullyintegrated CustomerManagement System implemented, the Altéa solutionwill manage all reservation, inventory and departure control processes for Once of Altéa. implementation future the for planning and assessment their for timelines the will set Asiana commencedetailed evaluation of the Amadeus Altéa Customer Management System (CMS). Under thisMOU, Asiana Airlines generation technologyplatform the second half of 2010, the airlinewill manage both reservations and inventory from an integrated, new module to its customer management system. After the implementation, which is expected to be completed by Altéa inventory Amadeus the add will now 2003, since system Altéareservation of Amadeus' auser been has adoption ofthe Star AllianceCommon IT Platform (CITP)inventory module, provided Amadeus. by which LOT, LOT PolishAirlines onto the new enhanceddistribution platform migrated willbe members hotel existing and new All 2005. in by Amadeus acquired company representation the Otedis, the former is service enhanced the of At theheart and groups. hotels medium-sized to small the Amadeuslaunch of announced million) and pre-tax operating cash flow of €779 million (2008: €697 million). companygenerated revenues of€2,461 million (2008: €2,505million), EBITDA of€894 million (2008: €874 The strong. remained for2009 performance financial 2009. Amadeus’ 31December ending months twelve the S.A IT Holding, Amadeus recession economic global to the due travel regional in the slump despite Africa, and East Middle the and Pacific Asia in 2009 in performance of level a strong achieved Amadeus provider, systems distribution Amadeus highlighted its growth and sustained leadershipacross key markets. As oneof the fastest growing Amadeus IT Holding, S.A. (Amadeus),the parent company of AmadeusIT Group, S.A.,has begun Amadeus announced thepromotion ofboth ancillary services. of and management sale effective to the vital is which document fulfilment standard industry the (EMD), Documents Miscellaneous Electronic and standalone associated distribute and manage store, toissue, airlines enables solution This for Finnair. (EMDServer) Server Document Miscellaneous Electronic implemented Amadeus on 1 June, Additionally, agencies. travel via and website its on services ancillary tosell airline service. of levels customer channelancillary services solutionto enableairlines to maximise revenue profitablyand deliver unmatched a numberofinitiati Amadeus announced Deutsche Bahnand other European railwayproviders. Deutsche Bahn’s first agencyin , using booking technologyfrom Amadeus to sell tickets for both Amadeus and €1,379.3m and animprovement in EBITDA of 19.9%to€556.7m. to of 11.9% revenue in by agrowth was backed €246.8m reach to 38.0% of period forthe profit net adjusted on-year financial and operating resultsforits first half (sixmonths ended 30 June 2010).The increase in Amadeus IT Holding, S.A. (Amadeus: “AMS.MC”), parent company of the Amadeus Group, announced year- Deutsche Bahn Deutsche

and Amadeus announced the signing of aMemorandum Of Understanding (MOU)to and Amadeus announced the expansion of their IT partnership agreement with the the with agreement partnership IT oftheir the expansion announced Amadeus and Saudi Arabian Airlines Arabian Saudi ., the parent company of Amadeus IT Group, S.A., announced business results for for results business announced S.A., Group, IT Amadeus of company parent the ., Corsairfly Philippe Chérèque ddle East and Africa will be led by Gallego; while Northern, Central and Eastern Eastern and Central whilebe ledbywill Northern, Gallego; and Africa ddle East , the, German national railwaycompany, today announced the opening of Amadeus LinkHotel has started to pilot to pilot has started ves as part of its commitment to ofitscommitment ves part as Ángel Gallego Ángel , Amadeus Executive Vice President, Commercial. The The Commercial. President, Vice Executive , Amadeus has successfully migrated to the Reservation and Inventory , a new distribution and marketing service aimed at at aimed service marketing and distribution a new , Amadeus Ancillary Services and and Holger Taubmann Holger deliver a comprehensive, multi- to Vice President, with the with the President, Vice to , which will the enable Amadeus Press kit kit Press Amadeus trading trading 29 29 2012 Amadeus IT Page Nº 10/29 Nº 10/29 Page 2012 Global Corporate Communication

2009 2009 Amadeus hassigned contractswith partners airline the with relationship their strengthening sell higherfares with more flexible conditions. This helps travel agents bea more attractive distributionchannel, up and content profitable most their to customers direct to ability agency’s travel the improves solution Families Fare Agent Pricer Master Amadeus the addition, In conditions. withsame the fares compare clearly who can consumer; forthe end process purchase more transparent a permits solution The online. conditions associated their and fares airlines' tocompare customers fortheir easier it make to agents travel enables which portfolio, Amadeus haslaunched and KLM France by Air annually operated entire range of fares, schedulesand inventoryrelating tomore than 74.8million seats and90.000 flights agreement until December2013. The agreement guarantees Amadeustravel agents worldwide access tothe Amadeus and Airlines Austrian of partners distribution important most the of one is Amadeus worldwide. websites or systems will be the same and under the same conditions as in all other director indirect sales channels, distribution Amadeus through available inventory associated and availability seat last fares, schedules, Airlines; Austrian that ensures agreement The surcharge. no with Amadeus, through inventory and fares Airlines Austrian of range full to the access guaranteed will have worldwide agencies travel of 2010, 1 March As 2014. end of Austrian Airlines Austrian transaction technologies to Amadeus back-office and mid- its of some of the outsourcing explore to (MOU) understanding of memorandum (CWT) Travel Wagonlit Carlson Shopper is the first solution from Amadeus Extreme Search technology portfolio which enables travellers to to travellers which enables portfolio technology Search Extreme from Amadeus first solution isthe Shopper Affinity USA, Orlando, in Summit Innovation Travel atThe Recognised award. innovation technology travel its Amadeus announced travel of packaged providers and operators tour worldwide.partnership The offers solutiona that combinesAmadeus and FDS' systems andtechnologies to today available industry, travel leisure to the technology next-generation to deliver industry, for the travel Amadeus partneredwith website airline's the would through they as Amadeus through fares of range same the to access have agents travel ensuring worldwide, users content agreementtaking itup to 2013. The renewedagreement guarantees full-content access to Amadeus Amadeus and agencies travel to with surcharge no Amadeus, through SWISScontent and Lufthansa of range full tothe access worldwide agents travel guarantee will 2014, end of the until is valid which agreement, The agreement. content Amadeus, Amadeus and Amadeus Distribution, and Marketing President, Vice Wheeler, Ian said channel, agency travel the through bookings airline worldwide of 36% represents data Amadeus that estimate We data. comprehensive most with the airlines provide to industry travelagencies worldwide connectedto the Amadeus distribution system. Amadeusuniquely is placed in the data. Amadeus MarketingInformation Data Tapes (MIDT) contain information about airline bookingsby made moves forward to encompass other responsibilities other encompass to forward moves months. Amadeus also announcesthe appointment of willwork closelywith Luis and with the entiresenior executive team to ensure a smoothtransition inthe coming CFO, also now and until CEO Deputy present by 2011 January in succeeded will be and Amadeus announced that website. or provider distribution channel, or direct indirect any asthrough conditions, same the andunder same, bethe will system Amadeus the through available made and inventory schedules fares, the theagreement, to According Amadeus. through content Iberia of Amadeus for the nextfive years. The agreement guarantees travel agentsworldwide access to the entire range through offer ofour range complete tothe access efficient have to continue will they that sure feel can agents Travel Iberia; Customer, and Commercial VP executive Aguilar, López Manuel says agreement this with industry travel tothe our commitment toextend delighted We are 2014. until agreement content full their extend Lufthansa German Airlines and Swiss International Air Lines International Airlines and German Lufthansa Swiss Iberia British Airways British Air France - KLM and Amadeushave signedlong-terma Full Contentagreement. The contractuntil runs the , the leading airline in Spain and the European-Latin American market, have agreed to to agreed have market, American European-Latin the and Spain in airline leading , the Amadeus Master Pricer AgentAmadeus Fare Pricer Master Families Fourth Dimension Software (FDS) Affinity Shopper David V.Jones David , the UK's largest international airline, announced a three-year extension of their their of extension a three-year announced airline, international largest UK's the , , the largest airline group in Europe, have agreed to extend their full content content full their toextend agreed have in Europe, group airline , largest the , a global leader specializing in business travelmanagement, has signed a Emirates, Finnairand TACA will continuetothe lead companyasPresidentthrough & CEO 2010 product, developed for airline websites, won the PhoCusWright PhoCusWright the won websites, airline for developed product,

Ana de Pro de Ana ,a software development and servicescompany to provide them with its market intelligence with intelligence its market them to provide asnew CFO, replacing LuisMaroto ashe , a new option within the Master Pricer Pricer Master the within new option , a have signed a long-term full full along-term signed have Amadeus Press kit kit Press Amadeus Luis Maroto . David . David 2012 Amadeus IT Page Nº 11/29 Nº 11/29 Page 2012 Global Corporate Communication

supportfora newambitious globalhealth initiative, their declare to joined Amadeus, including Industry, Tourism and Travel Global the of representatives Leading airline’sfull range of contentforat leastthree years. Amadeus announced thata Amadeussuite mo announced of Solution Management Customer Altéa onthe Amadeus based platform integrated a single with by TAM, used currently applications legacy multiple replace will Amadeus system. service passenger withgeneration new TAM a TAM health during its firstfour years of operation. global for funding additional in billion to $1 up toraise potential the has initiative The countries. developing in tuberculosis and malaria HIV/AIDS, fighting towards will go which services, travel purchase they time every Millennium Foundation for Innovative Finance forHealth, andwill allowtravellers to givemicro-contribution a Amadeus signedworldwide a agreementwith Amadeus Altéa Customer Managementecommerce and suite of solutions. Royal Jordanian year inventorysystems with singlea solution that willmanage theirpassengers andmore than 900,000 flightsper the implementationan Amadeus announced that European rail content. reach ofRailEurope's European railwayproducts offer and Amadeustravel agencies unparalleled pan- Amadeus and travel air of footprint the carbon to estimate base Amadeuswith data from its Carbon Emissions Calculator. The datawill allow Amadeus’worldwide customer Aviation (ICAO) Organization Civil The International Implementationofthe solutionwas completed ontime in February 2009. revenues. increased drive to feature Pricing Fluid its implemented successfully has Britain, Great Amadeus announced that innovations thein trip experience and the growth of niche travel in the post-recessionaryenvironment adventurous andmore likely to live in anemerging economythan everbefore whose -and rise coincideswith Itwas announcedthe successful deployment ofthe Amadeus e-Retail solution for as such systems operating mobile major informationupon demand,well as asan employee security tracker. Thenew solutionswill function onall the location itinerary-based and the road on while workflow approval efficient having of possibility the includes An Amadeus’s report identified the the identified report An Amadeus’s shop onairline websites by their desired travel experience rather thanon a linear date and destinationbasis. MMS),well as as airport kiosks. The last phase ofthe transitionto the new departure control platform involved and (SMS phone mobile web, to include customers airline’s for the channels check-in of choice the expands which solution, Check-in SelfService Altéa new the to implement airline the first is also Finnair platform. Altéa Finnair Amadeusandalso infringesAmadeus’ rights underthe EUDatabase Directive electronic ticketing information transmitted by Amadeus, constitutes a breach of its contractual agreementswith An International Chamber ofCommerce arbitration tribunal has found that IATA’s use, inits 36% of share market a with 2008 in aGDS through made bookings air agency Amadeus announced for the inbo bookings carrier's online international all powering Amadeus sees now deal This China. outside customers from bookings website inbound toprocess the airline helped first technology whenAmadeus 2006, since together working destinationsvia theChina Southernwebsite (www.cs-air.com). Amadeusand Southern China have been international outboundbookings. Travellers inChina arenow ableto book ticketsto China Southern's global grew by 2.2% compared with 2007 , the largest airline in South America, and Amadeus announced a 10 year technology partnership, to equip toequip partnership, year technology a10 announced Amadeus and America, South in airline , thelargest has successfully switched all its departure control activity to the new generation technology Amadeus Amadeus technology generation new the to activity control departure its all switched has successfully Rail Europe 4A Europe Rail and Amadeus announced a 10 year IT partnership. Royal Jordanian will adopt the full business results d operation of Amadeus Altéa Inventory by 2010 by Inventory operation of Amadeusd Altéa Eurotunnel Air France and KLM Royal DutchAirlines und and outbound customers customers outbound und and , the, leading distributor of European Railworldwide, partnered to increasethe ,to EUR2,861.4m. retainsth Amadeus , the group that manages the Channel Tunnel link between France and and France between link Tunnel Channel the manages that group the , for the twelve months ending 31 December 2008. Amadeus' revenue revenue Amadeus' 2008. December 31 ending months twelve the for Amateur-Expert Traveller Windows Mobile, Symbian and BlackBerry and Symbian Mobile, Windows bile solutions willbile solutionsbecomeavailable Virgin Atlantic Virgin and Amadeus signed an agreement for ICAO to supply MASSIVEGOOD to ensure travel agents have access to the the to access have agents travel toensure - who - is moreknowledgeable, more have signed a ten year agreement for year for aten agreement have signed . Both airlines will replace their legacy theirlegacy replace will airlines . Both . The project was created by the by the was . created project The e number one positi e number to thebusiness This traveller. China Southern Airlines Southern China . Amadeus Press kit kit Press Amadeus PaxIS on in travel on intravel product, of of product, ' 2012 Amadeus IT Page Nº 12/29 Nº 12/29 Page 2012 Global Corporate Communication

Amadeus and withyears 15 experience, is Amadeus' launch partnerfor this solution. point-of-salethat brings seamless accesstohotel consolidatorcontent. Transhotel,aglobal hotels consolidator Amadeus announced th Amadeus announced 2010. in will start which process migration phased marketplace. Amadeus willtechnolo new implement Amadeus the marketplace. competitive and a fast-changing to effectively respond to capacity enhanced and an efficiency cost towards move Group's the SAS will support technology ofnext-generation Adoption system. service passenger SAS Group April 29 on concluded and operations airline's the to migration of Finnair's passenger check-in at 63 airportsworld-wide. Thiswas carried out with minimal disruption vouchers. paper traditional the of withdrawal full the with agencies travel for processes efficient more greener, to moves and forward step next the takes Amadeus industry, airline the by initiated path the following and e-Voucher the of launch the pioneered Amadeus 2006, December in later, years Ten rentals. car for solution voucher paper global a offer to Company worldwide as of 01 January 2009. Back in October 1996, Amadeuswas the first and only Travel Distribution Amadeus becomes the first in the car rental industry to achieve Transhotel contentwithin this newproduct offered to Amadeus customers. services. Under theagreement, both companieswill work more closelyto improvetravel agents' access to Amadeus has signed a strategic partnership agreementwith to Amadeus. connected worldwide agencies travel forthan 103,000 more process booking a more provide to accurate Hotels It Carlson enables also interface. reliable and efficient flexible, more with faster, a Hotels Carlson provides This system. distribution world-leading countries, has enabled a Direct Connect between the hotel company's five hotel brands and Amadeus and its Amadeus launched a report commissioned fromthe 2009. February 16-19 from Barcelona in Congress World Mobile at stand BlackBerry the at exhibiting be will and Amadeusannounced that it has joined the rail operators and is the result of Amadeus investment in IT productsfor rail. carrier railway Australian by the implemented being and initiated version, technology tomanage reservations,inventory, scheduling, seating, pricing andticketing operations. Thenew Amadeus has launchedthe latest versionof theairline's full range of content. Amadeus has signed a five-yearworldwide agreement with sites. third-party well through as as site, Web consumer its and system reservation its internal through public the to available makes America Virgin that and inventory fares and book access now can users Amadeus reach. its extend distribution agreementwhich will bring full content to Amadeus usersworldwide and enablethe carrier to economic downturn on executives' choiceof hotel. Titled, Amadeus and enterprises. owned state or companies domestic private in China, presence a with corporations the significant challenges facing companies operating in the country,whether they aremultinational highlights it time, same the At market. in the industry tourism and travel the for available opportunities huge the of picture a paints China, in executives corporate 112 with interviews on based is which report, the in China, and Practices Management Travel Corporate Entitled economy. growing fastest world's inthe travel corporate Amadeus and travel research authority critical thanquieta room. whoresponded the to survey in Asia, Europe andNorth Americathought an internet connectionmorewas executives 354 the of one-fifth Fully services. ancillary over service good and efficiency basic prefer and 2009 onhotels' cutbacks and Amadeus signed ayear 10 technologypartnership for the provisionof a newgeneration Virgin AmericaVirgin Carlson Worldwide Hotels , the report finds that executives will make fewer, shorter and cheaper business trips in in trips business and cheaper shorter fewer, will make executives that finds report , the e launch of e launch , the award-winning California-based domestic airline, announce a three-year a three-year announce airline, domestic California-based , theaward-winning Amadeus Hotel Store Hotel Amadeus PhoCusWright BlackBerry® ISV BlackBerry® , a global hotel company with more than 1,000 properties in 74 properties 1,000 than with more , hotel company a global Amadeus Rail's IT unveiled a report that sheds light for the first time on Economist Intelligence Unit Intelligence Economist gy platform for the SAS Grou 'The Austere traveller - the effect of corporate corporate of effect the - traveller Austere 'The (Independent Software Vendor) Alliance Program, , a, new solution fullyintegrated the at Amadeus Emirates Transhotel 100% e-Voucher solution that providesrail operatorswith the toensure travel agentshave access to CountryLink , a globala, consolidator of hotels and for its car rental reservations car rental for its reservations , sets a new standard for for , setsa standard new , into the effect of the the of effect the into , p of airlines through a p ofairlines Amadeus Press kit kit Press Amadeus 2012 Amadeus IT Page Nº 13/29 Nº 13/29 Page 2012 Global Corporate Communication

2008 2008 Amadeus is rolling outthe sameperiod in 2007, generating closeto1.7 bn Euros for hotels using thesystem. to the compared 7.4% by 2008 rose of months thenine first during GDS the Amadeus through made bookings 80,000 Amadeus announced that the desktops. agents' travel onto directly prompts instant and limits time of ticketing realtime assignment delivers as it features firming flight innovative provides which Amadeus extended its revenue integrityportfolio with the launch of the Amadeus launched a solutions. technology its with effectiveness and efficiencies their increase agencies among other global industryplayers for its demonstratedcommitment helping in airlines, airportsand travel Business Awards Middle East 2008 ceremonyheld in Abu Dhabi. Amadeuswas chosen as the clear winner Amadeus won the prestigious America. Latin and Portugal Ireland, Kingdom, United the Singapore, Scandinavia, Brazil, America, North currentlyin use in France, Australia,Malaysia, the Philippines andHong Kong, will and shortlybe launched in is resource online The Desk. Help Amadeus the to log a case and problems resolve information, support using the the using Spanair 2009. January from Directors of Board Amadeus the of Chairman become will Tazón Antonio José industry. travel global for the solutions IT and distribution travel of supplier leading world's the as position current to its competitor, GDS and smallest newest from the the company of the evolution overseeing Antonio with José worked by side side has He business. Amadeus' and industry travel the of experience and knowledge deep a has and 1992 since operations 2009 1 January, from IT Group Amadeus Amadeus announced that wheelchair or a guidein advance oftravel, for every necessary stageof their flight. asa such assistance, request easily to be able will mobility with reduced those or travellers impaired Visually trip. their ofbooking time the at airports at assistance special to request impairments withmobility users It was launched the latest version of Amadeus’ corporate self-booking tool, tool, self-booking corporate Amadeus’ of version latest the was launched It globe. the across providers Rail and agents travel both for products technology distribution full integrationof the two companieswhich means Amadeus nowhas at its fingertips a suite of qualityRail existing AmadeusRail unit and the recently acquired rail ITcompany "Onerail". The move comes followingthe Amadeus announced it has successfully deployed its Amadeus. through available are rates best their guarantee all Pacific in Asia 5,500 and Europe in 17,200 America, in North properties hotel 22,000 centre. call own hotel's the or websites branded systems, distribution other through available those than or lower same the are that rates public with Amadeus supply Amadeus' hotel bookings. Hotelswhich participate in Amadeus’ Best Available Rate programme guarantee to Amadeus announced hotels offering their area which, to date, has not been widely explored. Pacificvariety in a industryof sectors and investigates theirperspectives on corporate travel management an - Asia USand the in Europe, CFOs with research of is aresult study The company. their in programmes travel Amadeus has found that less than 40% of CFOs aresatisfied with the levels of savingsdelivered by corporate Amadeus announced channels. sales its over control greater gain as well as activity, planning seat and schedules flight pricing, inventory, its all manage flexibly to Spanair allows platform technology Amadeus announcedtheformation the of fourthmajor Chinese carrier to partnerwith Amadeus. Airlines Cost Controland Be the wider region. Asia India throughout thenext two tofiveyears. Amadeus is alreadyproviding PMS solutions to over 70 hotels in India. The installation pavesway the for up to twentysimilar implementations for other Golden Tulip hotels in , providing a vast choice for travel agents and greater visibility for the participating hotels. Overall hotel hotel Overall hotels. participating the for visibility greater and agents travel for choice a vast , providing , the second largest airline in Spain, is now managing all its reservations, sales and inventory activity activity andinventory sales reservations, its all managing now is Spain, in airline largest , thesecond . Further. cementingAmadeus' e-commerce leadership in China thisdeal sees Hainanbecomethe Amadeus Altéa Customer Management Solution (CMS) Solution Management Altéa Customer Amadeus new version of its self-booking tool for corporations version ofitsself-booking for tool new yond, a new report a new yond, Golden Tulip Jaipur David V. Jones has been appointed to take over as President & CEO of Amadeus e-Support Centre e-Support Amadeus numberproperties of inits Global Distribution System (GDS)has reached 'Aviation Technology Provider of the Year'Award Amadeus Rail Business Group Business Rail Amadeus Best Available Rates published byCFO Europe Research Services in collaborationwith as its first as its . David Jones has headed up Amadeus global commercial e-Retail solution Property Management Solution (PMS) Solution Management Property , an online support tool for travel agents to browse through Amadeus now account for 75.3% of of for 75.3% now account Amadeus through to power global online sales at at sales online global power to Automated Limits Ticketing . Adoption of the new generation generation ofthe new . Adoption as a result of the integration of the ofthe integration the of a as result Amadeus e-Travel Management Management e-Travel Amadeus which include a feature enabling at the 2nd Aviation Amadeus Press kit kit Press Amadeus customer in in customer solution, solution, Hainan 2012 Amadeus IT Page Nº 14/29 Nº 14/29 Page 2012 Global Corporate Communication

and IATA regulations defined for OB Fees. forOB defined regulations IATA and solutionto automaticallyprice and collectticketing feesthrough multiple channels in compliancewith ATPCo The website. airline's on the directly bookings their change easily now can Travellers by month. first in 35% its transactions rebooking online increasing by be successful to proven has solution The channels. direct all through sold tickets of rebooking France Amadeusannounced the successful implementationthe of withintheir preferred GDS environment. Access solution.Asa result, travelagencies working with Amadeus can nowmake transavia.com bookings that makes the airline's entire inventory available in the Amadeus system, usingthe Amadeus Ticketless transavia.com onto asinglebooking platform forthe travel agent. ann Today's on Amadeus. tobe available link air-rail first isthe London, central and Airport Heathrow between service non-stop ahigh-speed, operates worldwide to book tickets on Heathrow Express using Amadeus Selling Platform. Heathrow Express,which Amadeus and airlines, (v11.2) Amadeus,and is the continuation of thestrategic arrangementwhich startedin 2000 between the two until 2017.The newagreement the covers entire ITServices relationship between British Airwaysand Airways British distribution agreementswith Amadeus, which will be effective on 1st January, 2009. 10-year establish will each airlines 12 the the signing, Following markets. home respective their in partner Arab -from the Airways and Yemen Tunisair Airlines, Airways, Arab Airlines, Syrian Airways, Arabian Sudan Airlines, Saudi Libyan Qatar Amadeus was selected by Management Solution. Amadeus acquired a controlling interest in agents. service customer their of productivity the improve and revenues additional associated collect accurately processes, and re-issue change ticket their automate fully to in order the for solution up have signed Amadeus registeringa record uptake of 2009. end year by bookings online quadruple to target a set has furthermore and months three over percent 200 by bookings domestic online increased Airways Thai website, their on capabilities shopping advanced toprovide solution e-Merchandise Airways Thai Singapore Airlines Singapore for its customers thein travel industry. industry. The acquisition is a major milestone in Amadeus'strategy to expand its range of technology solutions Amadeus announced the launch of the first module of exclusive distribution partnerin their home markets, for tenyears, effective 01 January 2009. RAM joinsother 12 carriersfromthe Air Arab Carriers Organisation(AACO) that selected Amadeusas an AirRoyal Maroc(RAM) corporations. for solution expense and management travel an enhanced market to software, an expan Amadeus announced Platform,distributiona new proposition launchedearlieryear.this firstnew developmentfromrange a of airline merchandisingfeatures through the Amadeus AirlineRetailing to launch a graphical campaign and better promote their offer to travel consultants. Amadeus Banners is the Itwas announced the successful roll-out of Olympics 2012 London the for time in planned 4000 rooms and hotels 40 additional an with 2008 of end the by hotels 15 first the in installed be will solution multiproperty The the UK. in expansion its underpin help Real Hotel Company's purplehotels Company's Hotel Real ,which includes an unused ticket trader feature and extended carrier content from two key Brazilian . The airline launched the new ticket rebooking technology in July across its 80 websites to allow online online allow to websites 80 its across July in technology rebooking ticket new the launched airline . The Gol - a low cost carrier -and a lowcost - grows online bookings by 200% with Amadeus e-Merchandise By adopting the industry-leading , the European low cost carrier and Amadeus have executed a strategic distribution agreement agreement distribution astrategic executed have Amadeus and carrier cost low , theEuropean Heathrow Express Heathrow and Amadeus announced they were extending their existing relationship for another 10 years years 10 another for relationship existing their extending were they announced Amadeus and powers its next generation passenger systems with Amadeus' Altéa Customer Customer Altéa with Amadeus' systems passenger generation next its powers ,Morocco's national carrier, signeda 10-year distribution agreementwith Amadeus. Air Airways, Algérie, Afriqiyah EgyptAir, Etihad Airways, Airways, Kuwait ded partnership with ded partnership implemented an agreementwhich allows Amadeus travelagencies TAM. Amadeus Ticket Changer (ATC) Changer Ticket Amadeus Air Carriers Organisation(AACO) ouncement is a key part of Amadeus' st of Amadeus' part ouncement isakey

selected the selected Amadeus Banners Amadeus Onerail ,which provides a suite of technology solutions tothe rail SAP AG Amadeus Property Management Solution (PMS) Solution Management Property Amadeus AmadeusAirline Service Fees Amadeus Ticket Changer (ATC) . Finnair was the first airline to use this solution solution this use to airline first the was Finnair . , the world's leading provider of business business of provider world's ,leading the . In the past 15 months, 30 airlines airlines 30 months, 15 past the . In - as their exclusive distribution distribution exclusive their -as rategy to a rategybring to Amadeus Press kit kit Press Amadeus , the industry's first first industry's , the Shopper with with Shopper ll rail services ll rail Air Air to to 2012 Amadeus IT Page Nº 15/29 Nº 15/29 Page 2012 Global Corporate Communication

approval of the agreement. agreement. the of approval for authority competition EU the to applied have Telefónica and Orizonia company. telecommunications Spanish the by Telefónica, be owned to will continue Rumbo of percent 50 other The sector. tourism Spanish Amadeusagreed has to sellits 50 percent stake in recognising IT leadership. six included Wins websites'. Amadeus announcedtotala of18 award wins in 2007 for itsairline e-commerce solutionsand customer’s America. North in presence technology its expand to continues company the as customers industry travel and airline for other support engineering and technical localized provide to future the in the Center utilize to also plans Amadeus Airlines. United partner, launch American North for its suite IT airline Altéa company's of the implementation the support initially will Center new The Industry. Amadeus opens selected. have they solutions Amadeus the for hosting related and design Web Interface User their outsource to also chosen have airlines these of 80% functionalities. or servicing booking, shopping, their more specifically, and, websites international or domestic fortheir services and technology rely on Amadeus airlines leading world's These with customers. online relationships in listed airlines 50 top the of 25 countries. trends showthat hotel chains aregearing upforwelcoming foreign guests and opening properties in new sales of of sales expansion; for international preparing are hotels indicate ITbusiness inAmadeus' trends Similarly, guests. country from the hotelwhich is being booked so the rise in bookings reflects a global growth in international Amadeus sawhotel bookings increase by 7.5% in 2007. Half of Amadeus' hotel bookings come from a different platform. Amadeuswon three awards forits Amadeus' regionaloperations centreMiddlethein East. Amadeus announced the launch of its reservations. forecast and books' the 'on of historical, on based analysis recommendations inventory and capacity It makes their each crossings. of revenuemanagement system, Amadeus for RMS ferries helps operators achieve the bestpossible profit on Amadeus launched compliance. information and services toease their trip and byenabling corporate travelmanagers to increase travel policy to access improving by travellers business for travel experience theentire totransform set is technology Iberia also access and leverage functionality to clearly differentiate their brand as in their direct distribution channels. can airlines which through platform retailing a to channel distribution a purely from system distribution global the Amadeus Amadeus presented solution. distribution package tour businesses: TravelTainment,Amadeus Tours, andthe productmanagement and developmentfor TOMA, a Group Leisure Amadeus The - TravelTainment Amadeus created a newunit to provide tools for international leisure distribution. The unit is called France. in agencies travel 4,400 all to available today is the solution and initiative tothis subscribed have in Amadeus properties hotel 20.000 Over France. Amadeus signs 60 hotelbrands topioneering (HRG) Amadeussignedmajor a agreementwithinternational corporate services company, Association. Marketing Web US-based the by established companies, companies, designed with Airways to provide British A report by Amadeus and the and the byAmadeus A report managementpassenger of services. first to enhance website offering with website offering firstto enhance to become HRG's primary GDSpartner inSwitzerland, Austria and Lichtenstein. Amadeus' multi-property PropertyManagement System IT Competency Center in Chicago in Center Competency IT Amadeus Revenue Management System (RMS) for Ferries for (RMS) System Management Revenue Amadeus World Travel Awards Association of Corporate Travel Executives (ACTE) IATA Airline Retailing Platform Airline Retailing 's member ranking table have selected Amadeus to underpin their direct Middle East Regional Hubin Dubai 20/20 campaign Amadeus' Activities & Entertainment Worldwide Commission Manager Manager Commission Worldwide Rumbo and brings together three Amadeus leisure technology technology leisure Amadeus three together brings and , three Interactive Media Awards and three Web Awards to support commitment to the North American Travel Travel American North the to commitment support to in in the a 'new generation' technology platform for the the for platform technology 'new generation' a to Orizonia Corporación,leading a companythe in . The new platform will transform the company's company's the will transform platform new . The Internet Advertising Competition (IAC Advertising Competition Internet increased by33.4%2007. in Thesetwo . The new structurewill serveas . A sophisticated pricing and and pricing sophisticated A . Hogg Robinson Group Group Robinson Hogg and launches solution in in solution launches and has found that mobile mobile that found has Amadeus Press kit kit Press Amadeus destination services services destination ), 2012 Amadeus IT Page Nº 16/29 Nº 16/29 Page 2012 Global Corporate Communication

2007 2007 Austrian Airlines Austrian itineraries through websiteits www.ba.com. Airways British India. and Zealand New Australia, Canada, and US the Europe, in travel for tickets point-to-point and passes RailAgent, travel agents outside Europewill have online connectivity andtools enabling them to book global rail agentsoutside Europewho want to book rail globally. Through theadvanced web-based system Amadeus Amadeus signedan exclusive dealwith loyalty levels, reduce costsand increaseyield. full post-sales e-commerce service package, specifically designed toenable airlines to enhance customer a Solution, e-Service Amadeus the of part is Calendar Award Amadeus www.klm.com. and www.airfrance.com solution Amadeus announced that Amadeus announced centres. control load Melbourne and Sydney airline's the by managed departures of flight accuracy and efficiency increased providing Control-Flight, Departure Altéa as known system, Qantas service chain, including reservations, inventoryand departure control systems. Dragonair Airways Pacific Cathay Amadeus' travel agency channel generated industry. tourism and travel the for reconciliation and clearing processing, payment of launch and approval signed uptothe programme, including Amadeus fullconten launched athree-year Technology Provider Technology Provider, and the Leading the World'sWorld's System Travel CRS/GDS Leading Amadeuswonhas three prestigiousawards including the Seat24 and SRG Online,with key travel content and fare-searchtechnology. Amadeuswill provideeTRAVELi, theNordic region's largest onlinetravel agency andparent companyof Amadeus signeda long-term, pan-European agreementwith Malev Amadeus and undertaken by by to a This is according commissioned new study systems. SBT withmanagement their expense integrating not by in productivity increases from benefit to failing are (SBT) tool booking self a using companies all Nearly Sabre Holdings Qantas Association of Corporate Travel Executives (ACTE). The provides the foundationfor even more advanced search capability inthe future. platform technology Amadeushas completed themigration of 75,000 hotel properties onto a leading-edgetechnology solutions to support its continuedgrowth. Blue Virgin Amadeushaspicked up the award for the World'sLeading Internet Booking Engine Technology Provider. easyJet at aglobal level. Amadeus aimedthe at developmentof joint initiatives in relation to studies and analyses of the tourism sector with agreement a collaboration signed of tourism, in thefield organization international the leading and tourism United Nations World Tourism Organisation Tourism World United Nations . furtherA 29 airlineshave signed one-yearfull content agreements. becamethe first airlineinworldthe to roll-out the Amadeus developednext generationload control and Amadeusexpanded IT relationship followingyears 7 ofinnovative collaboration. signs break-throughdistribution dealswith , to make redemption of award miles more convenient for their frequent flyers on both both on flyers frequent their for convenient more miles award of redemption make , to , adopt the complete Altéa Customer Management Solution (CMS) to manage their passenger passenger their (CMS)tomanage Solution Management Customer Altéa thecomplete , adopt and Amadeus announced a technology partnership which will see Amadeus equip the airline with with airline the equip Amadeus will see which partnership technology a announced Amadeus and

adopted adopted and Amadeus announced the replacement of its inventory and check-in systems and is joining the the joining is and systems check-in and inventory its of replacement the announced . The open systemstechnology allows Amadeusto introduce newsearch capability and , at the annual ,annual atthe Moneydirect, signeda landmark ten-year contractwhich will seethe carrier and its subsidiary, Amadeus Flex Pricer Flex Amadeus Air France Air the BusinessTravel Research Centre at Cranfield University , leading providers in global travel distribution and technology, announced the the announced technology, and distribution travel in global providers , leading a joint venture that will provide an industry solution for secure, automated automated forsecure, solution anindustry will provide that venture a joint 2007 World TravelAwards Air France-KLM, Iberia, Alitalia, TAP Air Portugal, Air Europa and and Air Europa Air Portugal, TAP Alitalia, Iberia, Air France-KLM, and Wandrian t programmet inEurope in January revenue of EUR 31.7 billionrevenueEUR 31.7 of KLM to enhance the experience of booking connecting flight Amadeus andGalileo successfullylaunched the , a global rail specialist, to distribute rail content to travel travel to content rail todistribute specialist, rail , a global (UNWTO), the United Nations agency for sustainable World's Leading Internet Booking Engine Engine Booking Internet Leading World's European Travel Interactive ceremony. It is the fourth year running that that year running fourth the is It ceremony. for airlinesmonths. in six for the corporate travel market. 2008. Already, 34 2008. Already, next-generation distribution Amadeus Award Calendar Amadeus Press kit kit Press Amadeus

(eTRAVELi) airlines have , and the the and , . 2012 Amadeus IT Page Nº 17/29 Nº 17/29 Page 2012 Global Corporate Communication

2006 2006 Amadeus announced thatit is Amadeus first the announced distribution. agency travel through revenues increase to tools maximisation its using revenue carriers world's leading ofthe in number the increase amarked registered worldwide. Amadeus has signedglobal a partnershipwith Airlines are generating increased revenues using revenue on every seat. maximise to capacity Airways' Etihad strengthens solution IT generation the new of Adoption airline. the for Amadeus and across Europe. agencies travel to system Amadeus the in availability its expand will SNCF Amadeus. with agreement strategic SNCF 2007. Awards World Travel year's Business this at Solution worldwide basis. a on National and Amadeus through booked reservations rental for car e-vouchers providing of possibility the Over twentymajor hotel companies signup to (CMS). Solution Management sales, reservations,inventory and route networkworldwide, using the Berlin Air travellers. and industry hospitality the community, agency travel the global to serve ability their boosting content, other's each share to organisations the enable will agreement The partnership. astrategic announced industry, wholesale travel the in leader Amadeus and carriers. member Star Alliance for participating by Amadeus hosted management, for platform customer centralised a joint, is (CITP), Platform IT Common Alliance Star initiative. Alliance aStar Platform, IT Common Amadeus signs a major global technologydeal with Amadeus pioneers format. Amadeus chosen by A landmarkreport the second quarter of 2007. in Germany and France in launching sites Kayak for beused will also solution Pricer Meta launched recently Amadeus is providing technology to help support Amadeus applications. Airlines Austrian Amadeuswith Complete Access Plus, the highest connectivitywithin level the Amadeus reservation system. through content and locations rental car 4,000 Auto Europe's todistribute agreement worldwide a has signed Amadeus announced that received strong supportfor its pioneering hotel commission management solution. Amadeus haswon the award for Amadeus wins ' MakeMyTrip, Sify Amadeuswas chosen as a technology provider tofour of the leading Indian online travel agencies: travelling in the future,which groupswill potentiallymost be dominant andwhat their individual needswill be. themajor social, geopolitical, economic, consumer and technologytrends thatwill determinewho will be Amadeus and Amadeus travel agencies and corporations. , France's primary rail provider of local and long-distance passenger and freight services, signed a a signed services, freight and passenger and long-distance local of provider rail primary France's , , Germany's second-largest airline and Europe's third-largest low fare carrier, isnow managing its Destinations oftheWorld Destinations British Airways British Etihad Airways Etihad Best Technology Provider Technology Best commissioned byAmadeus, adoptedAmadeus Web Serviceswhich provide online access tothe complete range of and travel agency commission management solution management commission agency travel lastminute.com Yatra. Auto Europe Auto

announce that they have successfully implemented Amadeus Altéa Inventory signed an agreement for the distributionof the airline's fares and inventory to 'Best Business Travel Product' to launch the first online multi-carrier flight search display in a calendar acalendar in display search flight multi-carrier online the first to launch in the market place in the to , a leadingbroker in Europeancar rental services for overyears, 50 (DOTW), the only dedicated global wholesale travel company and a a and company travel wholesale global dedicated theonly (DOTW), ' Award' atBuyingBusiness TravelDiamond Awards2007. Amadeus' commission management FutureTraveller Tribes 2020 Kayak.co.uk Amadeus Revenue Maximisation Amadeus Revenue AccesRail National CarRental , the largest travel search company inthe UK.Its . AccesRail supports rail providers who wish to to wish who providers rail supports AccesRail . provide e-vouchers for e-vouchers ca provide for its Amadeus e-TravelManagement to boost hotel bookings. bookings. hotel boost to , has for the first time identified , firsttime identified hasforthe , which, will offertravel agents Amadeus Altéa Customer solution. Amadeus has has Amadeus solution. tools. Amadeus has has Amadeus tools. Amadeus Press kit kit Press Amadeus r rental reservations Indiatimes, Indiatimes, 2012 Amadeus IT Page Nº 18/29 Nº 18/29 Page 2012 Global Corporate Communication

2003 2003 2004 2005 Alitalia Alitalia market. travel leisure Amadeus completesthe acquisition of engines (meta search engines) and helps airlines to cost-efficiently maximise their distribution. Amadeus launches travel programmes. Amadeus/ACTE largest travel agencies. Amadeus developed the solutionwith mult Amadeus launchesanew generation, Solution. The distribution systems, branded websites or the hotel's own call centre. hotels guarantee to supply Amadeuswith rates that are the same or lower than those available through other to up signed have brands hotel leading Thirty-seven EgyptAir Amadeus: Eurostar Airways Etihad switch to KLM EgyptAir and data management needs. storage document electronic fulfill to asolution Server, Ticketing Electronic Amadeus advanced the to access will have customers AccesRail's 2007, throughout In approach that. toa phased tasks achieve administrative associated all for responsibility taking by displays, the GDSprincipal in services and products their sell industry and currentlyservicing 60% of US domestic reservations of Acquisition Qantas Amadeusannual sales revenues exceed €2bn for thefirst time. of Acquisition and CEO of Amadeus, said:want "We to beworld's the top IT serviceprovider for the travel industry." In his address at the Latin American Leaders Forum, hosted recently by recently hosted Forum, Leaders American at theLatin In hisaddress Amadeus sets its sight on becoming the IT Amadeus its sightontheIT becoming sets investment. Amadeus is ranked forthe secondyear as the first European traveland tourism companyin terms of R&D the first airline in the world to process its yield, pricing and inventory via this solution. solution. this via inventory and pricing yield, its process to world the in airline first the European Commission , signs

Australia's largest domestic and international airline, cut over to over cut airline, international and domestic largest Australia's is 27 is signs 70%of ticketselectronicbe will transforms AmadeusFull Content Option. Optims Airline Automation Inc. Automation Airline th global technology partnership partnership technology global all sales and reservations operations reservations and sales all airline to select to select airline signs up for up signs study finds companies can save up to 45% of travel spend through implementation of global global of implementation through spend travel of 45% to up save can companies finds study

Amadeus Meta Pricer Meta Amadeus

, the, leading European supplier of IT services to the hospitalityindustry, is completed. operations and migrates successfully to successfully migrates and operations Amadeus’Altéa Customer ManagementSolution. confirms Amadeus asthe first European travel company in R&D investment. Amadeus Altéa Customer Management Solution Management Altéa Customer Amadeus Area TravelAgency TravelTainment (AAI), a leading provider of Revenue Integrity Services for the airline airline the for Services Integrity of Revenue provider aleading (AAI), leader for the travel industry by 2010. 2010. by industry travel the for leader ; a solutionwhich brings quality, global air content to travel search by end i-channel solution for the distribu for i-channel solution with Amadeus. 2006. to Amadeus. Amadeus. to Amadeus' Best Available Rate , a booking engine technology provider in the German and and

Finland Travel Bureau Amadeus Altéa Customer Management Management Altéa Customer Amadeus Amadeus Altéa Inventory AITAL , José Antonio Tazón, President President Tazón, ,Antonio José tion of leisure travel content. travel content. tion of leisure (CMS). (CMS). programme. Participating , two of Finland's three three Finland's of , two Amadeus Press kit kit Press Amadeus , becoming 2012 Amadeus IT Page Nº 19/29 Nº 19/29 Page 2012 Global Corporate Communication its distribution throughits exour These allowsolutions andprovision theaggregation of workflows, profitability and customer servic mark to access, Providingability the Sales & e-Commerce Sales Content & Distribution diverseOur products and services fallinto four distinct solutioncategories: industry. leading istheAmadeus technology provipartner of 2. Customer solutions

1987 1987 1988 1989 1990 1992 1993 1994 1995 1997 1998 1999 2000 2001 2002 U.S. marketing network for leisuretravel. largest the Vacation.com, acquires Amadeus agreement; services IT airline a 10-year sign Airways Qantas other travel partners. partners. travel other Amadeus launches e-Travel,to provide global on-line solutions for airlines, corporations,travel agencies and to industry. industry. Amadeus completesits largest everdata migration, with no data loss,when Amadeus is founded by Air France, Iberia, Lufthansa, and SAS. Finland. First National Marketing Company Amadeus is the first global distributor to offer a neutral flight availability display, following EC regulations. the of Opening The Amadeus System of Creation of Launch system, mergeswith Amadeus Amadeusestablishes Pacific Asia regional offices in Bangkok Amadeuslaunches travel bookingwebsite Amadeus successfullyconsolidates all Amadeus begins trading on the IT its Airline Amadeusbroadens of Acquisition Amadeus Altéa Reservation. Amadeus India Amadeus Amadeus América Amadeus e-Travel, Amadeus Data Processing Centre Erding Amadeus in Data Processing

tensive points-of-salenetwork.

is is operational. Inc marks first step into Asia Pacific. Pacific. Asia into marks first step , a leading supplier of hosted corporate travel technology products. et and sell content allchan et andsellcontent across , theregional office for South America. Continental Airlines Madrid, Barcelona, Paris and Frankfurt Stock Exchanges. Stock Frankfurt and Paris Barcelona, Madrid,

Services activities, with activities, Services e throughout the entire sales process. (now called local Amadeus Commercial Organisation (ACO)) is created in in created is (ACO)) Organisation Commercial Amadeus local called (now System One One System www.amadeus.net. ders, sellers, and buyers inthe travelandtourism comprehensive contentthe meansto and optimise

becomes a shareholder. users - the largest migration in the travel distribution distribution travel the in migration the largest - users British Airways British , Munich, Germany. , Munich, Germany. System One System

nels, these solutions alsoimprove nels, thesesolutions , a major US computer reservation US , amajor reservation computer as first customer Amadeus and British Airways' Amadeus Press kit kit Press Amadeus

offices switched 2012 Amadeus IT Page Nº 20/29 Nº 20/29 Page 2012 Global Corporate Communication customer relationships with these solutions. ourcustomers'We optimise operations,business our customers improvetheir business. many offers Amadeus of products hundreds and services, portfolioour andis continually tohelpevolving Consulting solutions. Customers can leverage the full value of their business processes and IT investments with our Services & Itincludes: revenues. and service boost customer improves productivity, Integratedpoint-of-sale combines solution that a Management SolutionShopping and Amadeus Sales 2.11 Among the many solutions that Amadeus offers ar 2.1 Flagship solutions & Consulting Services Management Business

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top ofthebase fare. professionalsinterface, travel allowing ancillary andsell toeasilybrowse on services intuitive professional selling integrated ofservices into a catalogue offering first the in way leading the Amadeus is optimally professionals travel Tosupport expectations. customers’ exceed to services, personalized and processes business streamlined content. broadest the It allows professionals to travel moveand, faster thanks to professionalshelping them to increasesales with a single access to all fares and to Amadeus Selling Platform searches effortless flight comparison so your custom allows a toable Pricer Master Amadeus flight findStandard andin seconds. select will be andeasy travellers so that it’s use to offares, and range broadest the cheapest online travelPricer industry. Amadeus Master Standard with content, unbeatable has international in the available solution faresearch low and comprehensive revolutionary innovative Amadeus a products. Masteris Pricer arsenal online theofwithan most tocommitted ensuring our that customers toremain atthe forefront of the industry their customers. their customers. andserve better their significantly cost reduce to thathelpsend solution travel sellers at any of reimbursement point Ticket sales. Amadeus Changer is an automated end to in amatter ofseconds, giving themthe rightfarewith theright penalty or charge world anywhere on the requests change travellers’ control,can in service customers putsTicket anAmadeus automated solution reissuing. Changer, which manual ticket involved factors of in some the training…theseare just expensivelengthy staff and Changer Ticket Amadeus both speed and accuracy. It helps to increase revenues through intelligent revenue intelligent through revenue revenues Ithelps increase to and accuracy. speed both agents because itfacilitates highly comple Amadeus Manager Agency Amadeus Master pricer calendar option –afeaturecalendar toAmadeus unique complex itineraries andwork moreefficien All fares a provides and booking canfully integrated build travel flow professionals wellcontent as as for 40non-Amadeus allover merged airlines, into a single display. andcontent. befrom Public browsed can privateand fullAmadeus booked fares browse Selling range to access, and thewidest Platform of aggregated sell fare Fares Amadeus All

provides the graphical low fare search solution within search solutionAmadeus fare low graphical provides the

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- manager designedAgency to efficiencyimprove is of is world's the usedmost retailing application travel for processesand maximise andadministration, their e certain industry-leading, flagship solutions: ll front-ll tomid-office functions thatincreases x tasksanddata automates flowsensure to ers willno longerhave to makemultiple tly withtly the intuitive and timesaving Amadeus Press kit kit Press Amadeus 2012 Amadeus IT Page Nº 21/29 Nº 21/29 Page 2012 Global Corporate Communication 100 forover than airlines. countries 110 in more websites 260We over power in thetravel industry. widely used most noware the solutions growthHaving uninterrupted experienced theyweresince first launched, e-Commerce Amadeus Altéa e-Commerce each flight departure. requiredoptimaldefines for distribution accurateof theforecasting load ensure the the fuel to most automatically precisely and more load passenger the analyses Management ControlFlight Departure tocentralise Altéa of load operations. productivity load and control enables airlines controllers the FlightManagement improves - market. Control Departure Altéa the availablesolution in Management Flight - Control Departure Altéa valuable customers. to service most their preferred offering well as as check-in service 100%self tosupport airlines Itenables disruption. check-in -from to allpossibleprocesses passenger much airport automateas as which with is integrated Inventory. system and seamlessly Reservation It Altéa to hasdesigned been Management Customer Control - Departure Altéa time tomarket. up products, significantlyspeeding flightfare of ofnew introduction andthe management schedules airlinesenables to and theimplement revenue management techniques the latest streamlines advanced availability management techniques anddy Using 2004. in waslaunched which solution, management inventory new brand a is Inventory Altéa Inventory Altéa ensure seamless reservation service across all sales channels. reservation of andgeneration solutionusedby airlines all inall sizes markets. toIt enables airlines Since launch its in1992, Altéa continually Reservationevolved has tobecome the leadingnew Reservation Altéa Keycomponents ofthe Altéa offeringCMS also but mandates, to withinmarket. fulfill emerging needs evolving an platform the upgrading entails platform approach This common boundaries. regional across sharing experience genuine enabling base, customer balanced truly a we have and world part ofthe fromevery airlines embraces community The Altéa rangingbelow from 70million to well 1 million passengers and established airlines ups.from to start Amadeusand Altéa of sizes levels experience. all sophistication, span customer airlines travel of benefits integrationto reap management and the platform, of seamless unique common full the Amadeus isnow the market leader passengerin service systems. New clients continue tojoin this or aboutusing to and Altéa use more Inventory than moving 90 to airlines Altéa Control, Departure the needs of any airline. With over 140 airlines istomaintainAmadeus’ objective a of the state artCustomer Management Solutionwhich can serve ability toscale upprocessing capacityand integr in of is openthe systems power. processing andmaintain Thebenefit cost-effective platform systems particular Amadeus has progressively decommissioned costly TPF Systems to move to moreopen build IT solutions the Amadeus available used always In airlines. has for latest technology to Amadeus AltéaCustomer Management Solutions (CMS) 2.12

local requirements orcan it withlocal be requirements 3 used providedcustomized with and dedicated office back travel system compliant with all visibility The onperformance. advantage of tools management feethatand controls giving margins guarantee collection by has becomeweight theleading flight and balance ate new fastand efficiently. features contracted for Altéa Reservation, over 110 Altéaairlines over Reservation, for contracted is an innovative, new generation customer-centric isan newgeneration innovative, customer-centric continuously, not only to incorporate new industry new industry incorporate to only not continuously, namic customer identification, Altéa Inventory rd party back office solutions. Agency itcanmanager isthat highly be Amadeus Press kit kit Press Amadeus 2012 Amadeus IT Page Nº 22/29 Nº 22/29 Page 2012 Global Corporate Communication availableMore information at: is Amadeus about Bosch and Total. France Telecom, Daimler, Cemex, Siemens Nordea Bank, Networks, NokiaVolvo, International, their programmes into oneintuitiveand easy-to- e-Tr Amadeus utilise worldwide 6,000corporations theirtrip with while remaining andpurchase the compliant global Over plan, policy. personalise travel and moreefficiently cost-e programmes global travel their manage helpssolution, corporations Management, corporateAmadeus' travel e-Travel Amadeus ofthevision what thetravel should experience be. part of anintegral is towards Thetechnology mobile move Travellers. Corporate for TripExperience is Booking the tool Online existing steps, travel all after and before, during span that solutions providingtechnology the By Corporate Travel. approach to whether they are fromthirdparty suppliers. Over the coming years, Amadeuswill expandunique its allow the integrationof seamless content, dataand whether systems theyare or ofAmadeus part will that we technology in To arerealisewithin investing this all players travel the amongst industry. Amadeus’ vision to is providegeneration travel collaboration next encourages that technology Amadeus solutions forcorporations 2.13 increase marketing revenue pipeline, datainteractive strategies, insight and analytics. AmadeusAirline Consulting assist airlines to increase business efficiency, processimprovements, solutions, standalone Suiteand e-commerce and the Altéa around based offering Withaproduct business operatingmodels. different market, any in size, any of airlines to advice give to experience this on draws arm consultancy fortoairlinesprovided environment. has Amadeus morebusiness ITservices Its decades. thantwo anever-changing to effectively and rapidly can respond that a partner need airlines Successful Amadeus Airline Consulting innovation award. websites, Amadeus and Affinity 2009, in thecustomers won technology travelShopper PhoCusWright In 2008, Amadeus atotalannounced of wins13 awards its for airline e-commerce solutions and

www.amadeus.com/corporations www.amadeus.com/corporations administersolution. Customers include Phillip Morris avel Management Management to allthe avel integrate elements of evolving beyond trip booking to provide the Total theTotal bookingprovide beyond to trip evolving ffectively.The solutionhelps businesstravellers Amadeus Press kit kit Press Amadeus 2012 Amadeus IT Page Nº 23/29 Nº 23/29 Page 2012 Global Corporate Communication The Organisation Last updated September 30 3.2 Figures 2012 30 September of As Shareholding structure 3.1 Ownership 3. 2 The People

of 7 and 8 ofaugust 2012, respectively). shares byway of a right to recall that can be exercised at any time (relevant facts with registered numbers 172247 172254 and 6.66% of capital, the share although Iberia isentitled to exercise or direct the exercise ofvoting the rights attached to suc which has pignoraticio") ("acreedor chargee has granted afinancial security the over total number of shares providing a disposal right over the in shares the benefit of t 33,562,331 representing shares 7.5% of the share Ascapital). aguarantee of itsobligations under the financial derivative, Ib

Iberia Iberia has carried out afinancial derivative transaction ("collar") over itstotal participation inAmadeus IT Holding S.A. (

worldwide 10,902 Facts &figures employees work in the Amadeus group worldwide, representing representing worldwide, group work intheAmadeus employees Free Float, 83.02%

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2012 Amadeus IT Page Nº 24/29 Nº 24/29 Page 2012 Global Corporate Communication Including: Amadeus Altéa Reservation airlines Amadeus Airline IT customers Travel Insurance Ferry Cruise Lines Car rental companies locations Car rental Airlines bookable Amadeus Airlines storingflight schedulesin Available inAmadeus Providers Altéa Amadeus e-commerce implemented: Airlines Airlines contracted: Amadeus Altéa DCS implemented: Airlines Airlines contracted: Amadeus Altéa Inventory

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2012 Amadeus IT Page Nº 25/29 Nº 25/29 Page 2012 Global Corporate Communication Last updated: 30 June 2012 3.3 Facts 1. The Amadeus TheData Amadeus Centre inErding,Germany is 1.

6. Amadeus services Amadeus over 6,000 co 6. the agents travel offers Amadeus deployed, markets 165 and implemented carriers 378 With 5. worldwide. is distributor thelargest Amadeus packages ofleisure 4. was Amadeus the first to Global Distributionachieve for ISO System certification Quality 3. leadingworld’s companies. of theand partner provider technology preferred the is Amadeus 2. 9. Over 80% of all 2011 air bookings made by travel agencies through the Amadeus system globally 80% Over globally of system throughall themade byagencies 2011 airbookings Amadeus travel 9. of OVer110 use theworld’s leading the airlines Amadeus in Suite e-Commerce moreAirline than 8. travel agencies canusingwith Presently, make more Amadeus bookings carriers. than70low cost 7. travel with more than 12 Petabytes of storage and over 8,600 physical IT physical overinfrastructure 8,600 Petabytes and storage ofwith 12 more travel than - soleAmadeus its occupant. one Itis data ofthe fully worldwide dedicated centres largest to largest community of carriers and markets with electronic ticketing around the world. world. with and ticketingcarriers aroundof the markets community electronic largest and property environment. the businesses, Veritas one (DNV), to Norske leaders of safeguard world's ofthe in services life, provision the three The years. onwas2009 by latest Det ISO 15 December issued 9001:2008 certificate every audits through certification this maintained since have in1998. We systems management Daimler-Chrysler,Nestlé, IBM, SAP, lastminute.com and Lufthansa. TUI, Siemens, Wagonlit, Iberia, AMEX,Carlson Finnair, Qantas, Airways, include These British application software maintaining loads of99.99%. while availability anaverage 400 andaround ITchanges more than3,300 perform monthwe Every per second. executions we peakIn times, moreprocess than19,000 enduser 370,000 SQL transactions and than more camesigned 3 carriersto with5content from agreements having years Amadeus. 110 markets. Siemens Networks, Volvo, Nordea Bank, Cemex,

rporationsworldwide as such Phillip International, Morris Nokia Daimler, France Telecom, Bosch, and Total. a purpose which facilitybuilt owned is fully by Amadeus Press kit kit Press Amadeus

devices . 2012 Amadeus IT Page Nº 26/29 Nº 26/29 Page 2012 Global Corporate Communication Couturier Hervé Stanford. the Schoolpostgraduate Business and further IESE A Spanish Law Luis citizen, fromtheComplutense in holds adegree Madrid, University, MBA an from PriortojoiningLuis Amadeus, held several positions managerial atthe Bertelsmann Group. Amadeus Finance organisation. forthe global responsibility (CFO), taking Officer FinancialChief to was 2003 in promoted He world. the andfinancial thestrategic supervising consolidation, and throughout international its organisation Amadeus’expansion commercial supporting Luis joined Amadeus in 1999 as Marketing Director, In that Finance. role, was he in instrumental successful IPO in April 2010. with market the company’s the return to stock Amadeus’ in been instrumental the functions. legal and human finance, He resources also audit, has internal well for strategy responsibility with company of as overall linemanagement as was of Luis Amadeus, DeputyCEO 2010, toDecember 2009 From January Luis &CEOof became Amadeus President on12011. January & CEO President Luis Maroto Senior managementbiographies 4. France. in Paris Centrale École degreeA French and of anengineering a Master citizen, fromboth Science Hervé holds degree the softwarea company. Plc, British Aveva until 1997.He alsoserves as aboard member positions through andbusiness engineering he held where career various his at IBMin1982, began a XRT, Europeansoftware management now company, treasury partofPLC. theSage He Group Corporation, ofa provider software for and services, payment financial and SAP,S1 of intelligence nowpart solutions, aproviderbusiness ofObjects, including Business companies IT different of range ata positions management heldvarious Hehas Research. and SAP Group Technology SAP AG’s was of Executive Vice President Hervéworldwide. BeforeAmadeus joining 4,500+ strongsoftware development organisationacross its 15 different sites DevelopmentEVP, 2012. on In 2nd July role, this will Hervéhead up Amadeus’ thetitleof taking officially 2012, 1st May on Amadeus joined Couturier Hervé VicePresident,Executive Development

for SimCorp a A/S, Danish software company, and qualifications from Harvard Business School and Schooland from Business Harvard qualifications control of over 50 around subsidiaries Amadeus Amadeus Press kit kit Press Amadeus 2012 Amadeus IT Page Nº 27/29 Nº 27/29 Page 2012 Global Corporate Communication Spanish national. Florida in International Miami,University Florida. He is a native ofGothenburg, Sweden anda aTomás holds from Law degree Autónomathe Universidad of Madrid, from andan Spain MBA Association. the in member aBoard as Syst of GlobalDistribution Association a associati non-profit (ETTSA), Belgian Services Travel and the Technology newly created Chairmanof European the first He served as Group. programmes the in and sustainability theworldwide CSR andcoordinates supervises also which Amadeus, unitin Affairs Industry the leads hecurrently Officer, Legal Chief as role his to In addition worldwide. National (NMCs) Marketing Companies by Amadeus contractual required support Marketing, in bothand Madrid Nice. In addition, Amadeus providing Counsel, counsel legal was to General Tomás 1996, In April madeAssociate (Germany).Processing He also assisted inthetheof drafting European Code for ofConduct CRSs. Data and Amadeus (France) Development Amadeus Amadeus Group: inthe main subsidiaries Amadeus joined inTomás 1988 as Senior Corporate Co Madrid Stock Exchange. he recently inAs the successfullythe April 2010, anIPO Groupproceedings for as led the through Deutsche Lufthansa AG, and Iberia. firms and equity withBC Air Partners Cinven, and private France, the required (2005) (1999), for the buy-out IPO andleveraged steps company’s regulatory and the legal through Group guided the 2005, he and In 1999 Legal Officer of the AmadeusGroup. appointed him the Corporate well, Secretary becoming therefore as Chief Amadeus.of Counsel General ofDirectors theIn December Board 2000, and VP appointed was Fernebrand 1999, Tomás López On 1January GeneralVice President,& Corporate Counsel Senior Secretary Tomás LópezFernebrand Stuttgart. of fromthe University Economics andBusiness ofEngineering degree a combined Eberhard holds 1991. in CIO as appointment his in culminating Architecture. Prior aleading positions inoptical he toAmadeus, held Zeiss, company, managerial Carl andIT development software in experience of 24 years than himwith more bringing Processing, of Data Amadeus Deputy as on General Manager 2000 Amadeus Eberhard joined 1January with significant organisational changes. accompanied thearchitecture architecture oriented system mainframe server to a future-oriented client support organisation for system managementoperations and andby converting by consolidatingand changing the network architecture, bya implementing global ITOperations its enhanced substantially Amadeus leadership Under Eberhard's maintains and thenetworksystems Amadeus all for products. Data Processing Centre, located at Erding including Operations for the Amadeus He responsibility has overall 2009. January 1 on Operations Global President, Vice Executive appointed was Haag Eberhard Global EVP, Operations Processing and GMData Eberhard Haag

ems, on-line Travel Agencies, and other industry stakeholders. He remains stakeholders. andotherems, on-line industry Agencies, Travel in Germany. This facility operatesand

on based in Brussels with inBrussels on based membership composed the and co-ordinated he legaland supervised unsel. inHe assisted the creation of the two

Amadeus Press kit kit Press Amadeus 2012 Amadeus IT Page Nº 28/29 Nº 28/29 Page 2012 Global Corporate Communication Chief Financial Officer Pro de Ana French. and English speaks and native German a Sheis (Germany). in University Eichstaett the inOrganizational from Psychology Catholic Degree ofGlobal an School Thunderbird from Manageme MBA worked livedUK, and has Belg intheSabine USA, financial institutions. She the of was wellas as Risk amember the Remuneration Committee. onthe Director boardserved as ExecutiveSabine significant, multi-billion dollar, gl transformation includingturnarounds. Sabinealso has managed thehumanof capital aspects pipelines insuccession competitive and markets, &business organisational large-scale Engagement, -in expertise Management particular,talent Talent theof includes and development Her specific equity. private and services, financial aviation, technology, - industries with 20brings expertise herSabine almost years andBusiness of HumanResources inseveral where worked she inin andCitibank, Risk, Resources. Finance, Marketing, Human After inthe studying Sabine USAandst Germany, Vice PresidentHuman Resources EMEAat GateGroup. Group in MiddleConsumer Europe, & BeforeAfrica. East that, servedshe as the across Global forover 30,000 employees and responsible Resources waswhere Human she Head of Citigroup Amadeus from joined Sabine isamemberMadrid and ofthe Amadeus Executive Management team. activitiesHuman aswellResources Internal Communication. as She based is in 2009. As Head of Human Resources, inwas November Hansen VP,HumanResources Peck Sabine appointed Vice HumanSenior Resources,President, Communications &Branding HansenPeckSabine Ana is aAna is Spanish andFrench. English and native speaks Business Madrid, andSchool’s IESE completed PDG executive programme. de fromComplutense inAuditing, Universidad inBusiness Studies, specialising a BSc She holds construction. and engineering telecommunications, including sectors various workingfrom for Arthur at auditor she companies and senior Andersen, was 1994, 1990Between and administration, managementcontrol, treasury, at as DeputyMetrovacesa General andincludedDirector heraccounting duties & Finance Manager years eight for worked she position, this to Prior communication. and e-business marketing, relations, shewas responsible for the areas of corporate development, investor tothe Chairman, Reportingmajor directly inworld. groups the construction and was instrumental leading in the expansion international of one of the 2002 VallehermosoSacyr at since Manager General Ana was Corporate ofrange multinational positions. Previous to her appointment in Amadeus, a in experience and financial of management wealth a Ana contributes amemberand is the of Management Executive Amadeus team. in Madrid based is She Group. Amadeus forthe andcontrol management financial for responsibility global has Ana Officer, Financial Chief As

obal mergers andacquisitions. Sabine has global responsibility for all arted her career as Global Management Associate Associate Management Global as career her arted of Bank Handlowy, one of Poland’s largest listedlargest Handlowy, oneof Bank ofPoland’s ium, Switzerland, Germany, ium, Switzerland, and Spain. Germany, She holds institutional relations and strategic planning. nt (USA). addition,In nt (USA). Sabine aMasters has

Amadeus Press kit kit Press Amadeus 2012 Amadeus IT Page Nº 29/29 Nº 29/29 Page 2012 Global Corporate Communication Holger Taubmannwas appointed Distribution Vice President, 2011, inAugust Distribution VP, Senior Holger Taubmann Aachen. and from Research, Degree both atheOperations University of Engineering Masters in Technical Paco, a Spanish-Germandual national, holds an MBA Research Director at theTechnical University of Aachen (Germany). Prior to joining Amadeus, wasPaco a Consultant in the Strategy practice of Accenture and a and of newdevelopment business opportunities for Amadeus. coordination the activities, mergersecond of integration) overall in2010Amadeus’ andthe IPO search overall strategydefinition. This included also the Mergers Group’s Amadeus & Acquisitions (andpost- In 2009was Corporate he Strategyandwas appointedPresident, Vice for responsible Amadeus’ projects (e.g. Opodo). Development M&A,hetook onresponsib Business and In1996,Europe. As Director hetransferred VPof and area. Corporate the subsequently, to Strategy in Amadeus’business inWesternEurope operations andexpandingour consolidating Eastern An industry veteran, Paco in1993joined Amadeus Market Manager as Europe for incharge of strategy. and Hotels adjacentbusinesses and other to support Amadeus’ long-term on ensuring focus agreater new areas asventures, growth Airport Rail such IT, responsible NewPresident, heBusinesses is for Amadeus’ developing strategic reporting2011, toLuis Maroto,Presidentand of Amadeus. CEO As Vice (Paco)current tohis positionwasFrancisco appointed Pérez-Lozao inAugust Businesses New VP, Senior Rüter Pérez-LozaoFrancisco Administration. Administration. management.product with Holger Universitygraduatedfrom a Frankfurt Masters inBusiness Heworked forAfrica. thenregional management aProduct as BrandClass within Manager Economy areasheldcovered most that programme attheairline,positionanalyst Holger first training an in After Deutschecompleting professionalbegan Lufthansa,His in 1988 Frankfurt. athree-year at career core business line. marketing sales, success pricing significantand for strategies and Amadeus' achieved distribution Group. In this position,he management wasfor account andairline responsible global airline From Holger 1998, heldthe June position ofDirector, Airline Marketing Sales, Airline & Business was to AirlinePartners. promoted Manager, Senior ofpricing,charge revenuemanagement andthe In portfolio. marketingOctober data product he 1997 where in in position1997 he was the Business January Control in Holger joined ofManager, Amadeus beginningof 2009 he also responsibilitytook locatedunits forAt the inBadHomburg. GermanACO and the responsibility he central overall the had Beforefromwas role that, January 2004.Inthat Germany Holger GeneralManager the ofAmadeus Centralwas appointed VP Holger in2010. SouthernNorthern, Eastern, & April (NECSE) Europe regions. (LATAM) Southern (NECSE) and America Europe Latin and MiddleEast Europe, Africa (WEMEA),Northern, Central Eastern, and Western our for responsible directly also is He level. a global at revenue of sources our market share, improvingourvalue as theresponsible of for evolution defining Distribution model,increasing the business Maroto &CEOof In thatposition President Amadeus. reporting Luis to heis

a distribution our anddiversifying channel for for the ACOs in Austria and Switzerland. from INSEAD, Paris; a Masters Degree inCivil ility for strategic growth forstrategic and diversification ility Amadeus Press kit kit Press Amadeus 2012 Amadeus IT Page Nº 30/29 Nº 30/29 Page 2012 Global Corporate Communication German, Japanese, Russian and Spanish. Russian Spanish. Japanese, and German, the French,at ofCologne University English, andsheMathematics speaks andEconomics read Julia and complexity sizes throughout in Europe. ofvarious markets products whereCommunications, experience inthe andsheextensive gained distribution ofhightech services Mobileand andmarketing atToshiba positions AEG senior sales various in worked Julia Previously, Africa. and East Middle Europe, Eastern of intheAmadeus and ofCentral markets activities emerging thedistribution expanding travel while wasshe forconsolidating responsible position Western up Amadeus' throughout and Europe, building in 1995as joined Markets Director, Julia Amadeus Europe, MiddleEast and Africa. position, this In management byobjectives. management philosophy thatJulia follows is EMEA & LA regions. Overall,her mainfocus was in products the and andtravel agencies, forsolutions e-commerce forcorporations players, products thedriveand tosellmarket thenew for portfolio: of components added products Amadeus' value In thisrole,fo shehad managerial full responsibility America. Latin & Africa East, Markets Middle 2000,Europe, wasIn VicePresident, appointed August Julia across Amadeusmarkets worldwide. and the andtools definition of BestPractices andimplementation Sales was also forJulia responsible the Amadeus MultinationalCustomer Group Europe, Middle East, AfricaLatin & Americafrom July 2007. In this role, Previous to role,this heldJulia the of role VP, Global Sales Development responsible forthemanagement the of global businessAirline unit. IT SattelwasAirlineVP, Julia IT appointed role,in March 2009.In this Julia is IT Airline VP, Senior Julia Sattel Corporate Communication 5. Press contacts

transparency, empowerment, accountability and on processes andon processes growth.faster achieving The r these important markets. JuliaIn particular, markets. led important r these Amadeus Press kit kit Press Amadeus 2012 Amadeus IT Page Nº 31/29 Nº 31/29 Page 2012 Global Corporate Communication e-mail: e-mail: Fax:+358 10 773 7985 Tel: +358 10 773 7900 FINLAND AMADEUS O/Y Issakainen Aleksi Finland e-mail: 4502-1522 11 +55 Fax: Tel: +55 114502-1516 Amadeus BrasilLTDA. Andrea Rufino Brazil e-mail: Fax:+3203460 84 2 Tel: +32 2 25799 11 Amadeus BeneluxN.V. Catherine Dubois BENELUX e-mail: 890 80 508 Fax: +43 Tel:+43 508 89078 Amadeus AustriaMarketing GmbH Felicitas Gudenus Austria e-mail: +65-6733-5550 Fax: +65-6733-1110 Tel: Edelman Singapore ASIA PACIFIC Regional [email protected] 91 1239 +34 177 Communications Group Director Brocklehurst Stuart Fax: + 91 11 244 610 667 667 610 244 11 91 + Fax: 133 306 00 +91 Tel: 11 DELHI) (NEW LTD INDIA PVT AMADEUS Ritu Bararia India e-mail: 88–88 28 256 69 +49 Fax: Tel: +49 69 256 28 88–0 BZ.COMM Beate Zwermann Germany, Poland, Russia e-mail: 704 400 149 Fax: +33 Tel:+33 149 704317 Cohn&Wolfe Robic Vanina France

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e-mail: e-mail: Fax: +1 305 499 6836 6448 499 305 +1 Tel: Amadeus North America Ianacci Debbie AMERICA NORTH email: 3688001 4 +971 Fax: Tel:84950 +971 0864 APCO Worldwide Saeb Tamara EAST MIDDLE Fax: +41 44 217 97 97 99 217 44 +41 Fax: Tel: + 41 4497 217 60 AG AMADEUS (SWITZERLAND) MARKETING Stefan Angst Switzerland e-mail: Fax:+34 91 5218187 Tel: +34 91 531 2388 Grupo Albión AsesoresComunicaciónde Mayorga Moore Alejandra Spain e-mail: Fax:+ 54 11 4311 7161 Tel: + 54 11 4315 4020 Buenos Edelman Aires Allan McCreaSteele LATIN AMERICA (excluding Brazil) e-mail: 90 01 32 8 +46 Fax: Tel: +46 8458 05 95 Amadeus Scandinavia Soderstrom Jesper SCANDINAVIA e-mail: Fax:+35121 322 58 75 Tel:80 +35118 20 020 Amadeus Portugal Maria Teias Portugal [email protected] +34 91 582 3543 Corporate Communication Manager Senior Malek Nejjai e-mail: e-mail: 01 37 24 55 3 +81 Fax: 37Tel: 0024 3 55 +81 Amadeus K.K. Kentaro Yamada Japan

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