THE CENTRE OF LOGISTICS KNOWHOW IN KAUHAJOKI MAGAZINE 1 2006

logistics service

wood THE LOGISTICS KNOWHOW IN KAUHAJOKI

1 Pesmel Ltd Jussilantie 2 Tel.+358 6 234 1111 www.pesmel.com

2 Vesme Systems Ltd Enontie 2 Tel. +358 6 234 0400 www. vesme.com

3 Antti Lindfors Ltd T H E M A P O F T H E R E G I O N Keskustie 23 Tel.+358 6 234 5200 2 www.anttilindfors.fi Aro 4 4 Done Logistics Ltd 3 Hakasivuntie 1, PL 521 6 Tel.+385 20 525 3000 Route 67 12 11 www.donesolutions.com Kaskinen Keskustie 23, The Assembly Hall Seinäjoki Jalasjärvi 5 Elmega Ltd Hakasivuntie 5 Tel.+358 6 231 4555 87 www.elmega.fi 8 6 Seppo Ryödi Ltd 9 Kauppatie 46 Tel. +358 6 232 1666 [email protected] Center of Rahikkatie 7 Pinomatic Ltd Kauhajoki Pohjolantie 7 Tel.+358 6 235 0300 13 www.pinomatic.fi 10 Topeeka 8 Forsfood Ltd 14 Ajokkikuja 5 1 Tel.+358 6 230 2200 5 4

www.forsfood.fi Kankaanpää

9 Kauhajoen Konevalmiste Ltd Pohjolantie 10-12 Tel.+358 6 231 5210 www.konevalmiste.com 10 Loumetal Ltd Nikkarinkuja 4 Tel.+358 6 231 3760 [email protected]

11 Ossin Metalli Ltd Keskustie 30 Tel+358 6 234 7400 www.ossinmetalli.fi

12 Kometos Ltd Keskustie 23 Tel +358 6 234 2200 www.kometos.com

13 Traypack Engineering Ltd Puusepäntie 14 Tel +358 20 640 12344 www.traypack.fi

14 Technology Centre Logistia 3 Editional 4 Reinvestments in wood further processing

E D I T I O N A L C O N T E N T S 5 Log handling professional broadens its product range 6 No end to woodworking Logistia-Magazine 1/2006 7 Research carried out within international networks Taking the benefit 8 Team spirit through rowing a church boat 10 Service agreements ensure a from service and beyond reliable operation 12 Power plant deliveries Providing maintenance and strengthened Vesme Systems' operating services is increasingly service unit important for material handling 13 Done Logistics Ltd's customer systems. Companies taking the Operator models and support service, tailor-made for joint-ventures advantage of highly automated the customers logistics systems want to maximize Service business models 13 Service a top priority for Pesmel the running capacity of production from the start Logistics Systems lines. Since all systems need Material 14 Networks and support give a maintenance, upgrading and handling running start monitoring, the contemporary way machines to organise this is to use advanced Figure: Steps for future material handling service models. (adapted from Keskinen, Simo 2005).

As the articles in this current issue of has enabled include for instance following Logistia magazine shows the Kauhajoki applications: companies take it very seriously. Building Service and diagnostics displays we THE CENTRE OF LOGISTICS KNOWHOW IN KAUHAJOKI world-class after sales support systems have seen in cars. The system estimates the MAGAZINE 1 2006 requires good specifications and constant expected time to next services and shows presence near customer. In practice the feedback to operators. ISSN 1458-0403 operations require modern contract models · Measuring maintenance brings and cooperation with local service providers flexibility to preventive maintenance. In Publisher: or global partners. different operating conditions the service The Kauhajoki Technology Program Today after sales does not mean the frequency may vary. Logistia/ REGIONAL CENTRE sales of spare parts but a value adding · Adjusting capacity and modernising DEVELOPMENT PROGRAMME service that guarantees high reliability and the operations by upgrades. FOR THE DISTRICT OF KAUHAJOKI running availability.The concept of Technology Manager preventive maintenance has shown the Expecting all this possible already today, Jaana Suksi benefits in many industries. Applying one may think what the future brings.We Teknologiapuisto 1, maintenance services frequently, as agreed will have examples of operating models 61800 Kauhajoki in service contracts between the applicator where automation provider builds the of logistics systems as well as system system on its own and gets the payback +358 40 571 1305 provider, may enhance the warranty period based on actual running capacity.These [email protected] for several years. For system providers, a types of examples take already place in www.logistia.net constant presence at customer premises some industries, for instance in LSP Chief Editor: and close cooperation adds understanding (Logistics Service Providers) business. But Petri Helo, University of Vaasa of development trends in customer needs. for automated material handlings this will +358 50 556 2668 The Internet technology makes it be a logical continuity of new service Layout possible to monitor any logistics system business models. Mainostoimisto Bock's Office Oy remotely and provide support on-line. The new applications that modern automation Petri Helo, Chief Editor Printing by: Professor of Logistics Systems engineering combined with the Internet University of Vaasa I-Print Reinvestments in wood further processing

Text: Tiina Rantakoski

Mariocon specialises in woodworking devices

Strong competence Mariocon Ltd, operating from devices enable more innovative ways of in wood handling Kauhajoki, specialises in the sale further processing than before,” says of woodworking devices. Asumus. The company is a Finnish represen- Mariocon's customers come from the There is a strong competence in tative for four international wood- construction industry and log home, wood handling in the Kauhajoki working device manufacturers. beam and roof truss manufacturers. district. Material handling systems This fairly new company has started off “The construction industry is doing well and equipment from log sorting to well according to Matti Asumus, the at the moment. People are building a lot. wood working in the downstream company's founder. There are over one hundred prefabri- operation are manufactured in the ”A lack of desire to invest in the cated house manufacturers in Finland as area. The companies share an further processing of wood was a fact for well as saw mills and beam manu- active development of production a long time, and it is now starting to facturers. This offers us a lot of work.” methods together with their cause major investment needs.” In the future Mariocon will be looking customer. Mariocon's main clients are a Slove- for growth through partnerships. They Nordautomation Ltd in nian company, Ledinek, manufacturing intend to strengthen their electrical and Kristiinankaupunki has become planing machines, finger jointing and automation know-how as well as their known as the leading Scandina- press lines and the German company knowledge of the planning and service vian manufacturer of log handling Hundegger, which manufactures special sectors. Mariocon is already working in technology. Pinomatic Ltd in woodworking devices for the building close co-operation with system Kauhajoki manufactures such carpentry industry. In addition they sell deliverers. equipment as stacking devices, the German company Möhringer's band Asumus says that they meet hardly any competition in Finland because the conveyors and edge gluing presses saws and the Danish company equipment they represent is specialised for the needs of woodworking Obel-P-Group's high frequency presses for specific requirements. “We also industries. Mariocon Ltd in its part and lamina planes. compete by offering service and spare represent four different inter- In the two-man company, Matti parts. Supervising the installation and national woodworking equipment Asumus is responsible for sales and training are part of our service, too,” manufacturers. Tapani Korpela is in charge of the conveyor line and device servicing. says Asumus. Matti Asumus explains how quickly woodworking device technology has Contact information Mariocon Ltd advanced. ”Speed, precision and an easy- Teknologiapuisto 1, PL 65

LOGISTIA-MAGAZINE 1/2006 to-use operation are on a totally 61801 Kauhajoki, Finland tel. +358 6 230 8353 different level than previously. New gsm +358 40 594 8492, +358 40 583 0846 4 Nordautomation invests in product development Log handling professional

broadens its product range B U S I N E S S

The leading Nordic manufacturer Product development serves they are part of the Sorb-group, of log handling technology, customers as well specialising in the wood processing Nordautomation Ltd, has extended Nordautomation Ltd invests strongly in industry, which is owned by the Swedish its activities to include wood product development.“The basis and Carl Bennett Ltd. In this group, Pauli further processing. Their central goal of our product development is to Ojala is the Managing Director of goal is to increase their market find solutions improving the productivity Nordautomation Ltd, former known as share in the plywood and pulp and profitability of our customers' Interlog. industries. business activities. The final product does not consist of a single piece of Fast deliveries an asset Nordautomation Ltd 's headquarters are equipment or even a complete Short delivery times of projects and in Kristiinankaupunki and their produc- production line, but an efficient and speedy assistance to customers in times tion facilities are in Alajärvi. Their turn- reliable process,” Ojala emphasises. of sudden problem situations are an over is about 15 million euros. Behind the Successful product development is important asset in the competitive increasing activities is adaptation to the ensured by good, well-motivated and market for Nordautomation. ”This is structural changes and business cycles skilled staff. made possible by our own engineering of the field, according to Managing Nordautomation was awarded the work and electrical and automation Director Pauli Ojala. The last couple of Adult Education 2002 Award as divisions. The most important factor for years have been slower than usual in the continual self-improvement and production is naturally our positive, sawmill industry so Nordautomation has education are a top priority for the competent and self-improving staff, who concentrated on finding and developing company. ”We encourage and recognise also understand the cycles and irregular new areas. ”We've been the market the importance of voluntary education work time requirements of the field,” leader in sawmill log handling for a long taking place on employee's free time, concludes Pauli Ojala. time, but now we are starting to get our too”, says Ojala and mentions time- share of the pulp and plywood industry,” consuming Specialist Qualifications and explains Pauli Ojala. the many engineers that have continued Customers from wood further to study for their master's degree. processing are mainly Nordautomation's existing ones from log handling Increasing exports to Sweden deliveries.Wood further processing and Russia. deliveries have been made for example One of the central goals of Nord- to a laminated log manufacturer and a automation is to increase their exports, Contact information: heavy-duty planing mill. Efficient feeder especially to Sweden and Russia. Until Nordautomation Ltd PL 40 equipment that adjusts itself to the now, exports as a share of turnover has 64101 Kristiinankaupunki speed of the planing machine is a new varied between 30 and 40%. The Tel. +358 6 220 3500 Fax+358 6 220 3550 product development. company has strong ties to Sweden as www.nordautomation.fi

Nordautomation Ltd delivered a waterway crossing log conveyor for Stora Enso's Varkaus plant. It is an almost one kilometre-long unmanned conveyor and part of a total extensive log sorting and sawmill infeeding system delivery.

LOGISTIA-MAGAZINE 1/2006

5 NoNo endend to to woodworkingwoodworking

Pinomatic Ltd in Kauhajoki An extension of Pinomatic's new products a year are applied,” manufactures material handling production facilities was completed in confirms Oravamäki. equipment for the needs of the November.“The extension enables us to Our export share is currently 10 to woodworking industry.Their main test extensive line systems already at 15%. Products are shipped to Spain, Italy, clients are domestic companies in the plant before delivering them to the Estonia and Poland among other places customer,” explains Oravamäki. for the parquet floor and glue board the wood further processing, industries. Pinomatic is, however, furniture and joinery industries. Complete service putting more and more effort into ”Our customers include door and To improve their total service the exports.“Out first big effort was window manufacturers, parquet company has developed a scanner that participating in the trade fair in Hanover floor manufacturers, furniture enhances their expertise in delivering last May.The interest received was great factories and today also saw mills and we have been contacted from as far with further processing. The as Japan and Canada.” customers range from small The export product range consists of edge gluing presses and other press private business to big forestry related devices. companies,” explains Sales ”Customised lines are delivered only Manager, Petri Oravamäki. to domestic customers at the moment.” The Pinomatic Ltd product line consists The automation of woodworking of stacking devices, conveyors, cutting industry is relatively young and holds devices, edge gluing presses and, their big challenges for the future. ”And we latest addition, a scanning device. At the do have the world's best raw material in moment material conveying and Finland; close-grained Finnish pine,” handling devices make up 75% of their Oravamäki remarks. turnover, but the share of presses and fast optimising cross cutting saw lines. Oravamäki sees the future of the scanners is expected to grow in the ”Developing the scanner together with woodworking industry as altogether future. Swedish Erik Åstrand, a pioneer of the positive. ”There's no end to wood Pinomatic is actively developing new field with over 15 years of experience, working in Finland. That's what we production methods together with their has been challenging. The device is his believe.” customers and aiming for a more latest application in scanning complete service. ”We aim to be able to technology,” explains Oravamäki. supply all the equipment needed in a The scanner is used in cutting saw single factory, for example for door lines and grading. The device recognizes faults and cuts off the defective parts in manufacturing.We aim to be a leader in Pinomatic Ltd the business and that is why we invest the wood after which it is completed Pohjolantie 7

LOGISTIA-MAGAZINE 1/2006 with a new finger jointing. “Product 61800 Kauhajoki, Finland in product development,” Oravamäki Tel. +358 6 235 0300 emphasizes. development is on-going; one to two e-mail: [email protected] 6 Text: Tiina Rantakoski Photo: Petri Helo Research carried out within Slovakia, China, Singapore, Great international networks Britain, Lithuania, Kauhajoki. The playing field of Petri Helo, the Professor of Logistics Systems, is very global, as is his business area. Helo has been the Acting Professor in the Department of Industrial Management of Vaasa University, located in Kauhajoki, since 2003.

Helo and his research group may set their investigative eyes on mobile management, more agile global supply- demand networks or the relationship between freshness of foodstuffs and the present efficiency of logistics systems. The purpose of the Logistics Systems Research and Innovation Programme has been to launch new research activities in this field in the local area. The research group already consists of more than ten individuals and the work is carried out mainly in terms of projects. The The advantage of this sort of work is that of Saanx. The province is heavily international group of researchers it provides concrete information for the agricultural but rich in oil, gas and coal operates, among other places, from participating companies. On the other resources. Petri Helo and Guangyo Xiong Seinäjoki and Vaasa. hand, the desire to do “concrete” research made an analysis of the development “Being international is fundamental can hinder the development of projects prospects of logistics. to research and it has been emphasised that are open to everyone for fear of Petri Helo also plays an important with publications and international leaking strategic information to role in the establishing of ICIL- recruitment. Today research is carried out competitors. conferences. The International in international networks. Even the Conference of Industrial Logistics was Simulation of a steel plant and project sponsors require international held in Vaasa in 2003 and last year in the freshness of foodstuffs partners,” confirms Helo. Uruguay. At the moment Helo is the Helo's research group has developed, Chairman of the ICIL and preparing the Sparring and expertise among other things, an investment pay next conference that will be held in South Ostrobothnian companies in the back system that has been applied by Lithuania at the beginning of 2006. He field were both the initiators and several companies. The biggest current has a couple of weeks' trip to Kaunas sponsors of the professorship in project is ASDN Agile Supply Demand ahead of him. Kauhajoki. It is evident that research is Networks research which is developing Citizen of the world Helo sees expected to bring tangible benefits for tools towards more agile global globalisation first and foremost as an the companies. networks. opportunity for the businesses in his “We carry out small projects and The sciences were combined field. surveys, which are applied research, together with a study by the “Products from Finland can be together with the companies and other Professorship of Customer Behaviour. It exported when they are good and proper. operators in the area. The question of studied customer views on the present The unique and best will always be how the companies have benefited from freshness of foodstuffs. The study bought,” Helo specifies and stresses the this should be directed to them,” says provided information on whether the role of product development. Helo modestly. He adds that they often logistics solutions of certain products are “The world is full of markets,” says work as a kind of sparring partner, over or under-developed. Helo, and to prove his point shows a offering their expertise for use. Among Helo's international contact picture of a Chinese paper plant were As small and medium sized countries is, for example, Slovakia, where paper is sold by the sheet and the companies have no means of leading big the SIMUSTEEL project has helped to checking for defective sheets is done by EU funded develop a production simulation women, manually. program for a steel plant. “Normally we start doing real work LOGISTIA-MAGAZINE 1/2006 pretty quickly instead of just studying In China we participated in the things at a general level.” logistics study of the eastern province 7 Text: Tiina Rantakoski Team spirit through Photos: Pekka Soini rowing a church boat

Weekly training sessions and main team was accompanied by a 180 km and the women's team 120 km. manyight competitions are a part second team as well as women's team, The main team's calendar is filled of the Church Boat The Suupohja Sirens, that participated with numerous competitions. Last year Rowers' summer. The booming in the rowing tour event. All in all, over they were successful, for example, in hobby is lightened up by events 500 teams took part in the different Virtain Soutu, winning the 20 km event. such as the rowing competition events in Sulkava, some seriously Rowing has found its place among against the team of the European competitive, some just enjoying sportsmen and the rowers are forming Commission. themselves and having fun. their own section of the Kauhajoen “All our teams trained hard. The Sirens Karhu sports club.“Rowing is here to Church boat rowing is a Finnish were complemented for their rowing stay,” forecasts Pekka Soini. speciality. 14 rowers are led by a cox in a and for not clanging their oars For him rowing is an all-year-round 12 metre-long rowing boat. The together,” said Soini who was also the hobby, including the indoor rowing distances in the competitions and cox for the women's team. ergo-competitions in the winter. His rowing tours vary from ten kilometres Rowing at an equal pace in a team of best placement was 13th in the world up to seventy kilometres. 14 rowers requires cooperation and good championships in Boston in 2003. His The contact person for the Suupohja team spirit. daughter Johanna and wife Terttu also team, as well as the owner of the boat, “There's not much time for the hold numerous national championships is Pekka Soini , who works as the scenery, but rowing in fine weather and and records. manager of the logistics systems profit good company is still a pleasure,” he “Rowing is a great way of exercising centre in Done Logistics Ltd. It's no emphasises. for many people because it strengthens surprise that the boat carries the name The Suupohja Rowers train in the your whole body without being too Pekan paatti; Pekka's boat. Pitkämö reservoir in Kurikka. A couple of exhausting,” says Soini, attracting new The Main event of the year is Sulkavan hours training comes to 12 to 18 people to rowing.

LOGISTIA-MAGAZINE 1/2006 Soutu,Where the Suupohja team were kilometres. Last summer the main team Although a big part of the year is placed fourth for the third time. The trained a good 576 km, the second team spent training and competing, there are 8 also other inspiring events. The year

The Church Boat S P O R T before last year the Suupohja team travelled to Brussels to compete against the Commission's educational, cultural and sport division. The competition took The church boat is an old Finnish method of transport on place in the Hazelwinkel Olympic the lakes. In the olden days the church boat was, as the Stadium. The Commission team was name implies, used by groups of villagers for going to rowing a boat used in the Olympics church. The long wooden rowing boats were also used for rowing event (8 persons) but the transporting tar from inland to the coast. Suupohja team, staying better in sync, beat them in their church boat in this In the modern competition series the boats must be built light-hearted competition. “Far more important than the from Finnish timber. The framework of the boat can be a competition itself were the publicity maximum of 12 metres and the outside width 1.8 to 1.95m. that church boat rowing received and The bow must be leaning and bowing outwards in the the new international contacts.” traditional Finnish fashion. A metallic bow protector is allowed. Benches and foot rests are free from building restrictions. Oars have to be wooden (Finnish timber).

LOGISTIA-MAGAZINE 1/2006

9 Text: Jaana Suksi Service agreements Photos:Elina Varpuluoma and Martin Silander ensure a reliable operation

S E R V I C E

The material handling companies Spare part packages are cost efficient available in the service reports. These in Kauhajoki have been actively because equipment failures can then be reports also help to anticipate the need making an effort to develop their repaired immediately on the spot by for spare parts. service activities in recent years. replacing the faulty component. Their Modifications from Experience has shown that purchasing price will also be lower the system deliverer operational reliability of delivered when bought during the project The replacing of equipment and conveyer systems is an advantage implementation together with the order components is a major part of service to both the supplier and the end of actual parts, and the delivery costs functions today.Tightening safety customer. Operational reliability is will be lower as well. In addition, the regulations, for example CE labels, have obtained through predictions and system manufacturers have empirical led to line modifications. It is best to systematic service from the same knowledge of the abrasion of parts and order these from the system supplier as supplier. Help desk functions also can include the critical parts for the they have the most up-to-date help to ensure fast proper functioning of the line in the knowledge and technical troubleshooting in problem spare part packages. situations with a pre-agreed key- documentation of the equipment. Fast person. Predictions and efficiency moving technological development has by service agreements resulted in out-dated logistics and, Concentrating service with the system finally, in the ending of their product Spare part packages delivered deliverer enables full utilisation of the support, which increases operational withthe project delivery manufacturer's documentation and unreliability. Material handling systems are usually experience which guarantee an efficient Changing the logistics means that customised, individualised lines with service. Today there are no long service product support can continue. A good components from all over the world. breaks in production plants when example is the foodstuffs industry, This means that the supplier is unable service mechanics could be scheduled where they use steel with a long to centrally stock spare parts. The for the service of long conveyer systems. lifespan as a material, but at the same sensible solution is that the spare parts Nowadays service agreements time the technological lifespan of the are readily available in the place where guarantee service mechanics at the equipment is much shorter. This means they might be needed. Delivery times of correct time, thus enabling the pre- that it is cost-efficient to renew spare parts from the manufacturers can planned operation of service units. pressurisation together with hydraulic be several weeks if they are purchased Down time due to repairs is minimised and electrical components for the lines separately from the component by predictions and knowledge of and the logistics. supplier. previous services which are easily a significant addition to service at Antti Lindfors Ltd

LOGISTIA-MAGAZINE 1/2006

10 Case study: Renewal of cheese preparation vats

Antti Lindfors Ltd has delivered cheese 200 similar cheese preparation vats, so Antti Lindfors Ltd uses a spare parts processing lines since it was founded in there is more renewal work on the way. stocking system and fast air-freight 1989. The modernised vats comply with the deliveries due to the uncompromising Modernisation of cheese preparation latest safety regulations and CE-labels operation requirements of the foodstuffs vats is becoming a significant part of and, in addition, better quality, industry.The conveyer and equipment their after-sales service. The idea operational reliability and even electrical deliveries include a spare parts package originally came from a customer who traceability can be obtained. Automation of the critical components. The spares had realised that renewing the old one of the modernised vats saves a workload are classified into three categories: would be remarkably cheaper than of more than two workers; a significant critical, non-wear-resistant and general. buying a new one. The pilot project took saving. Spare part deliveries include TETRA PAK place in the Kauhajoki production plant Antti Lindfors Ltd aims to renew 3 to 4 packaging machines too. where the preparation vat was brought vats a year, one vat always being under up-to-date by replacing logistics, sensors work at a time at the Kauhajoki plant. and compressed air technology.The Currently service work amounts to about Company contact information: Martin Silander project was completed successfully and 10% of Antti Lindfors's turnover,“but we Antti Lindfors Ltd cost-efficiently, says Martin Silander are aiming for 20% or even 30%”, says Kauhajoki, Finland Tel. +358 6 234 5200 from Antti Lindfors Ltd. There are about Managing Director Antti Lindfors. www.anttilindfors.fi

LOGISTIA-MAGAZINE 1/2006

11 S E R V I C E

Service functions have been an important part of Vesme Systems' business, not least thanks to deliveries to the power industry, where maintenance and operational reliability is statutory. It is also typical for the industry to buy maintenance services from outside, due to lack of resources to keep their own personnel just for maintenance in their highly automated units. Pre-agreed service visits are part of normal procedure to ensure effective prevention of equipment malfunction.

Power plant deliveries strengthened Vesme Systems' service unit

The experience gained with power plant customer, based on the inspection what they can and what they are deliveries has been a good base for report. allowed to do for preventive other customers such as system The system maintenance plan with maintenance or in problem situations. applications delivered to the paper, its user and service manuals is gone Additional training is available for wood processing or piece goods through at the time of the project example in the case of personnel industries. delive-ry. It is advisable to keep an change.“So called 'feedback training' Inspection visits are part of the Vesme inspection record where the inspections, after half a year's use of the system, Service. The purpose of these visits is to their re-sults and the actions taken are where we go through problems that find the equipment requiring mainte- recorded. have risen from the actual experience of nance, anticipate the possible need for using the machines, has proved valuable spare parts and define the work Training is a part of service for Vesme Systems”, says Kari Anttila, necessa-ry.The need for updating old At the time of project delivery the the Sales Manager of Vesme Systems. systems can be examined on these visits mechanical personnel who use the line Company contact information: as well. The necessary actions are are educated about the line's safety Kari Anttila

LOGISTIA-MAGAZINE 1/2006 agreed upon together with the matters and maintenance. They are told Vesme Systems Ltd Tel. +358 6 234 0400 www.vesme.com 12 Done Logistics Ltd's customer support service, tailor-made for the customer

Done Logistics Ltd in Kauhajoki has Modern technology and good data modernisation of control and safety 10 years of experience of on-call connections make 24 hour on-call service systems. service. Today they even offer easy to implement; the person on duty A flexible organisation model for a 24-hour service if needed.“Tailor- can even be on-call at home. service functions, based on experience made agreements on support Customer support services are tailor has developed at Done Logistics. Service services are made according to the made according to customer needs to functions are delegated throughout the operation times of the production basically help to develop the production organisation, always to the person who plants, for example 5 x 16 hours or plant's operations together with the has the best knowledge of the operation. continuously (7 x 24 hours)”, customer. This partnership ensures the Functions are managed by Jarmo explains after-sales engineer undisturbed operation of the systems in Hernesniemi from the Seinäjoki and Jarmo Hernesniemi from Done the future as well. System changes and Kauhajoki units. Logistics Ltd. modernisation work to already existing

lines, in part because of safety Company contact information: The on-call service of Done Logistics is regulations, have brought remarkable Jarmo Hernesniemi Done Logistics Oy, Customer Support divided into ensuring the functioning of growth to the service unit. Changes have Seinäjoki, Finland Tel. + 358 (0)20 525 3126 data systems and electric automation. included system extensions and the http://www.donesolutions.com/ Service a top priority for Pesmel from the start

Pesmel takes service and operational delivery; good ideas obtained through in Estonian, German and American reliability in to consideration from the experience and product development subsidiaries as well as in a wide network start by choosing service-friendly projects are conveyed to customers in co- of agents. Information on the customer solutions. Systems use only components operation with the sales network. systems' components is available directly proven to be reliable. Deliveries always from the manufacturer. Co-operation 24 hour helpdesk service include a spare part package for the with the equipment manufacturers is an Pesmel has established a help desk critical parts; experience of the additional resource.“This type of function in the few last years, as fast components' life-cycle is utilised in operation seems to be increasing and customer service is becoming more and putting together these packages.“Spare networking is taking place”, explains more important. Organised 24 hour on- parts also have identification labels that Heikki Marttunen, the Service Manager. call support ensures help to customers have the same identifiers as the conveyer any hour of the day, anywhere in the drawings”, says Timo Rajaharju, the Heikki Marttunen world. Project Manager of the Service Pesmel Ltd Kauhajoki, Finland Department. Service agreements Tel. +358 6 234 1111 www.pesmel.com Product development with the Pesmel's service network is worldwide; customer continues even after project contact people are available worldwide

LOGISTIA-MAGAZINE 1/2006

13 FAARTTI

CONTACTS

T E C H N O L O G Y C E N T R E

Networks and support give a running start Text: Tiina Rantakoski Photo: Tiina Rantakoski

The last couple of years have facilities, are some of the benefits of the way to access support and information.” proved that the Faartti business business incubator. Faartti helps you to Faartti has helped Craycroft with the incubator couldn't have started at network with other businesses in the Finnish language as well. The main a better time. The business same field in the local area. Faartti strengths of his business are his native incubator has already helped to operates from the Technology Center English tongue and contacts in the USA. establish 19 businesses. 75 people Logistia in Kauhajoki (the metal industry, Today the import of tractor cabin parts play an active role in the industry automation, logistics systems takes up most of his time. His business operation, of which the major part, and data management), the Adult negotiates the deals in the USA, collects 55 people, are incubator Education Centre TEAK in Teuva (wood the parts to a central warehouse located entrepreneurs, and the remaining handicraft and the furniture industry) in central USA, packs them in to 20 are people taking part in the and Ostrobothnia's Nikkaricentre in shipping containers and delivers them development projects of local (the furniture industry and interior to customers in Finland. He already has companies. People participating design). a few significant manufacturers from say the business incubator has the same group as customers. The given them the support and A Business idea: the import of amount of goods delivered is growing expertise needed to start a tractor cabin parts from the USA steadily and in the future, the export of business. Tom Craycroft founded his import and Finnish goods to the USA is planned. export business last year.To Craycroft, Tom Craycroft operates from the The results show that business life is who moved to Finland three years ago, Technology Centre Logistia facilities in becoming increasingly active in the the business incubator has first and Kauhajoki. Kauhajoki area and its neighbouring foremost offered help in networking. He Contacts: municipalities. The business incubator has 20 years experience of Business Development Faartti Martti Kerkelä has helped to create 40 new jobs and entrepreneurship from his home Technology Centre Logistia secured about 90 existing ones. The country and he recalls similar support Kauhajoki, Finland tel + 358 6 230 8307 business incubator Faartti has organised services being offered in the USA in the www.suupohja.fi/yrityshautomo 3 entrepreneurship training programs in 80's. which 50 people have participated. ”It's great to have someone watching TC-trading Thomas Craycroft

LOGISTIA-MAGAZINE 1/2006 Expert services and financial support, over your shoulder and helping with the Technology Centre Logistia Tel. +358 400 822 556 for example in the form of the use of the start. The business incubator is an easy Email: [email protected] 14 The companies of material handling industry in Kauhajoki

C O N T A C T S

Antti Lindfors Ltd Forsfood Ltd Korpi Laser Ky Pinomatic Ltd www.anttilindfors.fi www.forsfood.fi www.logistia.net www.pinomatic.fi Cheese, meat & fish Manufacturing and importing Subcontractor of metal Planning and manufacturing processing, packing machines, for fresh product process industry the mechanical equipments of box handling systems and equipment furniture and joinery industry conveyors. High quality LC Logistics Center Ltd processing machines and Havutuote Ky www.lclc.fi Ossin metalli Ltd systems www.havutuote.fi Consulting and developing www.ossinmetalli.fi Planning and project control of production and logistics Subcontractor of metal ArtsiCon Ltd internal logistics for industrial industry www.artsicon.com plants and dispatch Loumetal Ltd 3D-simulation, consulting and departments www.logistia.net Relicomp Ltd planning Planning and manufacturing www.relicomp.fi Ironic Oy Ltd roll, chain, belt, apron and Subcontractor of metal Botnia Service Group Ltd www.logistia.net screw conveyors industry www.botniaservice.fi Planning of equipment and Metal and machine workshop machines LP-suunnittelu Ltd Seppo Ryödi Ltd industry. Subcontractor, www.logistia.net www.logistia.net employees for hired. Isojoen Laitevalmiste Planning of equipment and Planning of equipment and www.logistia.net machines machines DataSteel Ltd Planning and manufacturing www.datasteel.fi machines and equipments Mariocon Ltd Engineering Office Subcontractor of metal www.logistia.net Ilmo Uusitalo industry KA Control Ltd Sale and afterservice for www.logistia.net www.kacontrol.fi mechanical wood industry Planning of equipment and Done Logistics Ltd Automation of material machines www.donesolutions.com handling systems Mobida Ltd Automated materials-handling www.mobida.fi Suupohjan systems and supporting Kauhajoen Konevalmiste Ltd Consulting and planning of Teollisuusautomaatio Ltd information systems. www.konevalmiste.com logistics, resale of rugged www.logistia.fi Planning of deliveries of tablet PCs, supporting services Automation and electrifying Elmega Ltd demanding conveyor and total deliveries of material www.elmega.fi equipment and machines Neviso Ltd handling systems Automation and electrifying www.neviso.fi and total deliveries of material Kivilahden Konepaja Ltd IT-company, taylor-made Traypack engineering Ltd handling systems www.logistia.net solutions for controlling www.traypack.fi Subcontractor of metal information flow Planning and manufacturing Enerlo Ltd industry machines and equipments for www.enerlo.fi Nordautomation Ltd food industry Consulting and planning of Kometos Ltd www.nordautomation.fi logistics www.kometos.com Manufacturing solutions of the Vesme Systems Ltd Supplying and manufacturing pre-processes of the www.vesme.com F-Cons Ltd of process equipment and mechanical and the chemical Logistical solutions for www.kauhajoki.fi/fcons production lines for food wood industry industrial material handling, Consultation office, project industry. automated materials-handling management services Pesmel Ltd systems and supporting Konesuunnittelu Pekka Piippo www.pesmel.com information systems www.logistia.net Automated materials-handling Planning of equipment and systems and supporting machines information systems

Technology Centre Logistia, Teknologiapuisto 1, 61800 Kauhajoki, Finland www.logistia.net/teknologiakeskus, [email protected], tel. +358 6 230 8320 Logistia – the world of logistics

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