2020 Annual Report to California Air Resources Board Public Version

1 2020 Annual Report to California Air Resources Board (Proprietary and Confidential)

Contents 1. Introduction ...... 4 2. A Network of Electric Vehicle Charging Stations ...... 5 2.1. Introduction ...... 5 2.2. Electrify America’s DC Fast Charging Network ...... 5 2.2.1. Acquiring Sites in Station Target Zones ...... 5 2.2.2. Constructing a Network of DC Fast Charging Stations ...... 6 2.2.3. Ultra-fast Electric Vehicle Charger Technology ...... 9 2.2.3.1. Chargers and Equipment Ordered and Delivered ...... 11 2.2.4. Electrify America Ultra-Fast Charging Station Operations ...... 12 2.3. Level 2 Rural, Workplace, and Multiunit Dwelling Charging Stations ...... 13 2.3.1. Charger Technology ...... 14 3. Education, Awareness, and Marketing ...... 16 3.1. Brand-Neutral ZEV Education and Awareness Media Campaign ...... 16 3.2. Low-Income and Disadvantaged Community-level Investments ...... 18 3.3. Sponsorships ...... 21 3.4. Branded Marketing ...... 23 4. Cycle 1 Sacramento Green City Initiative ...... 24 4.1. Introduction ...... 24 4.2. Infrastructure ...... 24 4.3. ZEV Shuttle / Bus ...... 24 4.4. Car-Sharing Services ...... 25 4.4.1. GIG Car Share ...... 25 4.4.2 Envoy ...... 26 4.4.3. AAA Electric Vehicle Subscription ...... 26 4.5. Disadvantaged and Low-Income Impact ...... 27 4.6. Green City Marketing ...... 27 4.7. Description of Spending Accomplishments ...... 28 5. Vendor Survey ...... 29 6. Corporate Citizenship ...... 31 6.1. Enabling Electric Transportation ...... 31 6.2. Environmental Sustainability ...... 32 6.3. Community Engagement and Impact ...... 32

2 2020 Annual Report to California Air Resources Board

6.4. Equality and Diversity ...... 33 7. Update on Cycle 2 Spending Forecast...... 35 8. Schedule of Creditable Costs ...... 36 9. Supplemental Schedule of Creditable Costs ...... 41 10. Attestation by Third-Party Reviewer ...... 44

3 2020 Annual Report to California Air Resources Board

1. Introduction Electrify America, LLC, is investing $2 billion in financially sustainable business opportunities that advance the use of Zero Emission Vehicle (ZEV) technology, $800 million of which must be spent in California. From its inception in 2017, Electrify America has moved rapidly to implement its $2 billion ZEV Investment Commitment.

As detailed below, Electrify America’s activities in 2020 were focused on implementing the Cycle 2 California ZEV Investment Plan and adapting to operating during the COVID-19 pandemic.

During 2020, Electrify America opened 152 new public charging stations with 624 individual DC fast chargers nationwide, at a pace of approximately three stations per week. Electrify America completed two cross-country routes, which allow electric vehicle (EV) drivers to travel from coast to coast using the largest open DC fast-charging network in Figure 1 - Electrify America Celebrated its 500th Station the United States. Opening in November 2020

Consistent with Electrify America’s focus on providing a high quality charging experience, Electrify America also introduced simple, kilowatt-hour pricing in California and 24 other states; launched “Plug&Charge” capabilities across the nationwide network; and significantly expanded customer service and station monitoring capabilities.

Electrify America continued investing in the “Normal Now” brand-neutral education and awareness campaign, and it also launched the “Hello, Freedom” campaign, which promotes the freedom to travel among electric vehicle (EV) owners and intenders. Electrify America also enabled virtual ride and drive activities during the COVID-19 pandemic; community-based EV education programs in low-income and disadvantaged communities; and the creation of a tool to assist consumers – especially low-income consumers – apply for incentives for home charging systems.

Finally, the Sacramento Green City Initiative completed the launch of all remaining programs and services in 2020. In particular, two electric transit services began operating using vehicles and charging stations entirely funded by Electrify America, providing on-demand shuttle services in the Franklin Boulevard community and the first-ever EV transit service between Sacramento and Davis, operated jointly by Sacramento Regional Transit District and Yolo County Transit District.

Electrify America publishes this annual report to share the progress and impact of its Cycle 1 and Cycle 2 investments in 2020.

4 2020 Annual Report to California Air Resources Board

2. A Network of Electric Vehicle Charging Stations 2.1. Introduction As laid out in the Cycle 2 California ZEV Investment Plan, Electrify America is developing a network of electric vehicle charging stations along highly traveled highway corridors, on critically important regional routes, and in nine carefully selected metropolitan areas (Figure 2). The planned network, when combined with investments made in Cycle 1, will consist of more than a thousand DC fast charging dispensers at hundreds of charging station sites built or under development in the state. The network deploys cutting-edge technology to deliver convenient customer-centric charging, connecting California to the Electrify America national network in 45 other states. Electrify America anticipates that 35% of its business-driven investments within California will be in low-income or disadvantaged communities (LIC/DAC).1

2.2. Electrify America’s DC Figure 2 - Electrify America's Cycle 2 California Investments Fast Charging Network In 2020, Electrify America continued development of Cycle 2 DC fast charging stations by identifying target locations (known as “target zones”) for each station location using a proprietary station siting methodology; securing real estate on which to build each station; and then designing, permitting and constructing stations at each site secured. 2.2.1. Acquiring Sites in Station Target Zones Electrify America must acquire access to a site in each target zone before it can build a DC fast charging station.

In each target zone, Electrify America considers multiple real estate leads, based on their unique attributes, such as the availability of three-phase power, site lighting, and access to customer amenities. Throughout the site acquisition process, Electrify America works closely with 21 electric utilities in California to identify efficient locations from a grid perspective and those with the lowest service connection costs for Electrify America. To acquire high-quality sites, Electrify America has also entered into master agreements with 48 large-scale real estate owners that provide access to sites nationwide,2

1 Electrify America uses definitions for low-income and disadvantaged communities established by the State of California, which are published and mapped by CARB on its “Disadvantaged and Low-income Communities Investments” webpage: https://www.arb.ca.gov/cc/capandtrade/auctionproceeds/communityinvestments.htm 2 Electrify America’s announced real estate station site hosts with multiple stations include Albertsons, Bank of America, Brixmor Property Group, Brookfield, Casey’s General Stores, DDR Corporation, Federal Realty Investment Trust, Fulcrum Property, Global Partners LP’s Alltown, Jamestown, Kimco Realty Corporation, Kroger, Kum and Go, Love’s Travel Stops, The

5 2020 Annual Report to California Air Resources Board including an agreement with Westfield announced in 2020. Electrify America also collaborates with owners of desirable individual properties across California. 2.2.2. Constructing a Network of DC Fast Charging Stations Electrify America made significant progress towards the Figure 3 - California Site Construction Status permitting, construction, energization and commissioning of ultra-fast charging stations during 2020, opening ultra- fast charging stations over the course of the year at a network-wide pace of approximately three stations per week. The 152 stations opened during the year included 70 stations in California.3 In the summer, Electrify America completed its first cross-country routes – from Washington, DC to Los Angeles and from Jacksonville to San Diego.4 During the year, the number of station sites permitted increased 36%, the number of stations constructed increased 45%, and the number of stations commissioned increased 95%, in California.

Electrify America continued to invest heavily in disadvantaged and low-income communities during 2020, as well as rural California. As shown in Figure 3, approximately 50% of Electrify America’s public DC fast charging stations at every stage of development are in disadvantaged and low-income communities, exceeding the 35% target. Electrify America has also invested approximately $90 million in public DC fast charging stations in rural California through the end of 2020, and we are developing more stations per capita in rural California communities than in urban California.5

The COVID-19 pandemic emerged as one of Electrify America’s greatest challenges in March 2020. Electrify America responded by prioritizing the health and wellbeing

Macerich Company, Meijer, Pan-Cal Corporation, the Save Mart Companies, Sheetz, Inc., ShopCore Properties, Simon Property Group, Site Centers Corporation, Target Corporation, ValueRock Realty Partners, Walmart, Washington Prime Group and Westfield. 3 The Annual Report to EPA covers investment in the United States, excluding California, pursuant to Section 2.9 of Appendix C of the Partial Consent Decree. Unless noted otherwise, “National” or “Nationally” refer to the United States, excluding California. 4 “Electrify America Completes Its First of Two Electric Vehicle Fast Charging Cross-Country Routes.” June 24, 2020. https://media.electrifyamerica.com/en-us/releases/100 5 Consistent with Census Bureau practice, urban places are defined as those with a population of 50,000 or more, and rural places are defined as places or areas that are not in an urban area.

6 2020 Annual Report to California Air Resources Board of employees, vendors, and contractors, implementing mandatory telework and imposing travel restrictions that remained in place through the end of 2020.

However, by adapting rapidly to COVID-19 related restrictions by governments and station site hosts, Electrify America was able to make significant progress in its station development pipeline over the year. While the pace of station deployment slowed in Q2, Electrify America opened 58 ultra-fast public charging stations nationwide in the final quarter – a pace just short of a new station opened every business day. Electrify America also opened its 500th station nationwide in Q4.

To accomplish this rapid development pace, Electrify America has contracted with highly qualified and experienced engineering and construction firms to complete DC fast charging station permitting, design and installation work. These contracting firms, which together employ nearly 7,000 people nationwide, have managed the installation of thousands of DC fast chargers across the U.S., making them some of the most experienced engineering and construction companies in the industry.

Although Electrify America opened ultra-fast charging stations at a rapid pace during 2020, in California Electrify America and its contractors continued to encounter challenges and issues, particularly with regard to “soft costs,” such as permitting timeframes and utility station energization.

Noting the challenges of soft costs on charging installation, in Reducing EV Charging Infrastructure Costs, a landmark 2019 Rocky Mountain Institute report, Chris Nelder and Emily Rogers wrote:

To our surprise, we found that the greatest opportunity for cost reduction lies in “soft costs”: process costs, marketing costs, opportunity costs, the cost of delays in permitting, and so on…. We strongly suspect that soft costs are a big part of the reasons why charger installation costs in the United States are three to five times the cost of the charger itself, a much higher ratio than that seen in Europe…. Indeed, soft costs were frequently cited as more significant cost drivers than charging station hardware in the United States.6

In Electrify America’s Figure 4 - California Permitting Duration and Station Cost experience, these soft costs result from delay. During 2020, the average time to complete the permitting process for DC fast charging station sites in California rose from 75 to 77 business days – 38% longer than the national average (Figure 4). Permitting processes also result in station sites

6 Chris Nelder and Emily Rogers. “Reducing EV Charging Infrastructure Costs.” Rocky Mountain Institute, 2019, https://rmi.org/ev-charging-costs.

7 2020 Annual Report to California Air Resources Board being redesigned far more frequently in California than in the rest of the nation, which increases cost and leads to delays.

It costs Electrify America 32% more, on average, to design and construct a station in California than it costs to build a station with the same number of chargers in another state. The additional permitting burdens imposed in California – including costs to address aesthetic requests of local jurisdictions – appear to be the primary cause for this difference. This higher cost per station ultimately means that California will receive fewer stations per dollar invested by Electrify America.

A review by Governor Newsom’s administration has found that only 24% of California jurisdictions have streamlined their permitting processes as required by AB 1236.7 The statue requires California cities and counties to expedite EV charging station permitting, to constrain review to health and safety matters, to limit comments to a single comprehensive deficiency notice, and to bypass zoning. In Electrify America’s experience, extended zoning review and multiple rounds of comment – both prohibited by AB 1236 – are the two most common causes of project delay.

Electrify America has engaged with the Newsom administration to encourage continued state-level oversight of AB 1236 compliance. Specifically, Electrify America has communicated that strict adhesion to the AB 1236 compliance timelines established in the Governor’s Electric Vehicle Charging Station Permitting Guidebook would be an effective way to put Californians to work constructing essential infrastructure.

In addition to permitting, local governments also inspect charging stations before they may be opened to the public, and Electrify America began to see significant COVID-19 related delays to these inspections in Q3. This additional time slows down station deployment, and Electrify America encourages local governments to prioritize EV charging station inspection to ensure this essential service reaches consumers as soon as possible.

Electrify America also encountered challenges with new utility service interconnection processes across the state, and this process now takes 38 weeks on average. The quantity of locations and magnitude of power required at Electrify America’s ultra-fast charging station sites requires significant effort from utilities to validate power availability, design utility service, create easements, and schedule construction crews.

In some, but not all, cases, adding an Electrify America charging station requires upgrades to the utility’s distribution system. To support rapid deployment, in some areas Electrify America has taken on civil work to support upgrades to a utility’s distribution system, termed “betterment work.”

As of the end of 2020, Electrify America had requested but not received the final engineering design for interconnection from utility companies at 41 station sites in California. Electrify America had completed station construction at 17 sites that were not yet open to the public because they were awaiting the addition of electrical equipment (e.g., transformers), utility inspection, utility energization and

7 Governor’s Office of Business and Economic Development (GO-Biz). “EV Charging Station Permitting Streamlining Map.” https://business.ca.gov/industries/zero-emission-vehicles/plug-in-readiness/

8 2020 Annual Report to California Air Resources Board commissioning. Of these, 12 station sites had passed final utility inspection and were awaiting energization.

Utility interconnection delays during 2020 can be partially attributed to the COVID-19 pandemic, which made it more difficult to complete easements between the utilities and the station site hosts. Easements are necessary to add electrical service to Electrify America’s stations, and they must be physically signed by executives at both the utility and the site host in the presence of a notary public. With many Americans working remotely and avoiding physical contact with others, and with the retail industry experiencing significant economic upheaval and staffing changes, notarizing documents physically and in-person emerged as a significant cause of delay. Unfortunately, unless local governments begin accepting the validity of electronic notarization, Electrify America anticipates that this cause of delay will persist into 2021.

In California, utilities repeatedly diverted resources and redeployed crews away from the activities necessary to design the utility interconnect and energize ultra-fast charging stations in order to address wildfires and extreme heat events. Electrify America’s leadership continues to engage directly, frequently, and effectively with the leaders of California’s largest utility companies to schedule and reschedule station energization. Figure 5 - Electrify America's Transformational 2.2.3. Ultra-fast Electric Vehicle Charger Ultra-fast Charging Technology Technology Electrify America’s customer-centric stations use the most advanced technology ever deployed for convenient, fast charging. In 2020, Electrify America focused on using this technology to provide the highest quality open network charging experience in the industry.

Electrify America’s charging systems were the first 350 kW chargers with state-of-the-art liquid-cooled cables certified to UL standards in the United States.8 The Electrify America ultra-fast charging network has grown to be by far the largest ultra-fast, non-proprietary network in the United States. In Q4 2020, Electrify America charging stations made up approximately 85% of all non- proprietary charging stations in the country with chargers capable of delivering maximum power levels at or above 120 kW (Figure 6).

Electrify America’s highway and regional route stations are equipped with chargers capable of delivering maximum power levels from 150 kW to 350 kW. The

8 Neither liquid-cooled cables nor 350 kW charging had been deployed commercially in the United States before the Electrify America network. As a result, Electrify America leases the Center of Excellence for equipment quality control and validation.

9 2020 Annual Report to California Air Resources Board chargers are also able to step down to lower power levels for vehicles equipped for lower powered DC fast charging. At maximum continuous power, 350 kW chargers are able to deliver approximately 20 miles of range per minute to a vehicle capable of receiving such power, vastly improving the customer experience.

Metro charging stations feature configurations of either three, four or six DC fast chargers, reducing queuing times and providing redundancy in high-utilization urban areas. A significant fraction of metro stations feature 150 kW chargers, and Electrify America is increasing the power level of its DC fast chargers with lower power levels where it is appropriate and feasible.

Electrify America’s public Figure 6 - Electrify America Stations Account for 85% of 120+ kW Charging DC fast charging stations support both the CCS Combo and CHAdeMO connectors.9 In recent years, an increasing percentage of non-Tesla EVs sold in the U.S. have relied on the CCS standard, and CCS is now the non-proprietary standard of choice for 31 automakers in the U.S. market.10 In July, the last auto alliance selling vehicles with CHAdeMO ports in the United States announced that its new models would use the CCS standard in North America. Electrify America’s public ultra-fast stations typically have more CCS chargers than CHAdeMO chargers per station site, but Electrify America continues to see more use of CCS chargers on a per-charger basis. In 2020, CHAdeMO chargers delivered 6% of the power dispensed at Electrify America stations in California, decreasing from 8% in 2019. In 2020, Electrify America monitored these usage trends extremely closely and concluded that the current network of CHAdeMO chargers provided by Electrify America and other charging companies is meeting the needs of CHAdeMO vehicle drivers.

All of Electrify America’s public DC fast charging stations accept multiple forms of payment, and memberships are never required, in order to ensure an easy and open customer experience. In 2020, we continuously improved the payment experience by mobile app (Electrify America’s app and some automaker apps) and by credit/debit card readers through software updates.

And in Q4, Electrify America became the first charging provider in North America to launch “Plug&Charge,” which allows EV owners to begin a charge without reaching for their wallet, smartphone or bank card.11 After a brief online registration, drivers can automatically pay for charging by simply plugging in their EV. The charger communicates with the vehicle to identify, authenticate, authorize and

9 Some models of vehicles utilizing proprietary charging systems must use an adapter at Electrify America stations. 10 “Electrify America Comment regarding Staff Workshop on Future Equipment Requirements for CALeVIP.” December 14, 2019. https://efiling.energy.ca.gov/Lists/DocketLog.aspx?docketnumber=17-EVI-01 11 “Electrify America Simplifies Charging Experience with Innovative Plug&Charge Payment Technology.” November 16, 2020. https://media.electrifyamerica.com/en-us/releases/123

10 2020 Annual Report to California Air Resources Board bill the customer’s registered account for the charging session. The entire process allows for a seamless charging experience for the customer. This capability was enabled at all Electrify America chargers across the U.S. in advance of the December arrival of Plug&Charge-capable EVs, including the 2021 Ford Mustang Mach-E.

The Plug&Charge feature is enabled by advanced vehicle-to-grid communication technology that utilizes encrypted security measures. It follows the ISO 15118 standard, an international standard that outlines the secured communication protocol that an EV and charging station should use to recharge the EV’s battery. It enables simplified charging functionality for the CCS connector.

Figure 7 - Electrify America Implemented Plug&Charge in 2020 During 2020, Electrify America continued renewable energy procurement, ensuring that all electricity delivered to consumers from California stations was 100% renewable energy during the year.

Finally, all Electrify America DC fast charging stations support cellular connectivity and are networked, using open protocols compliant with Open Charge Point Protocol (OCPP) version 1.6 or higher.12 These capabilities were managed for Electrify America in 2020 by Greenlots, which is headquartered in Los Angeles.13 Electrify America has also exchanged roaming specifications with most U.S. charging networks. 2.2.3.1. Chargers and Equipment Ordered and Delivered Electrify America ran a series of competitive solicitations in 2019 in order to procure the hardware needed to build Cycle 2 ultra-fast charging stations. Chargers are scheduled to be delivered to station sites upon commencement of construction. During 2020, 252 DC fast chargers were delivered to new station sites in California.

Electrify America has also ordered battery storage capacity to mitigate high demand charges, reduce on- peak energy charges, and ease grid loads.14 During 2020, Electrify America identified destinations of battery systems based on site-specific limitations, ongoing changes in utility rates, and utility grid needs in California. By the end of the year, 71 of the 73 applications that Electrify America submitted to

12 Electrify America’s public stations will be equipped with back end systems that can use Open Charge Point Interface (OCPI) 2.1 to communicate with other networks and Open InterCharge Protocol (OICP) to be able to connect to roaming platforms, when a business agreement is secured, in a manner that does not require use of any particular firm’s intellectual property. 13 The network controls are hosted by Amazon Web Services (AWS), which allows a high security standard. Electrify America undertook intensive testing to approve AWS as a safe and secure environment, as well as security audits of Greenlots as part of the licensing of the network. Also, Electrify America selected a vendor to perform architecture reviews and penetration tests to provide data security. 14 “Electrify America Adds Tesla Battery Storage To More Than 100 New Charging Stations.” February 4, 2019. https://media.electrifyamerica.com/en-us/releases/48

11 2020 Annual Report to California Air Resources Board electric utilities for permission to connect battery systems had been approved, and 23 battery systems were operational.

Electrify America was ultimately successful in gaining approval for these behind-the-meter systems, but we encountered numerous challenges with the process, including utilities that considered the storage to be added load or generation. These battery systems are designed to reduce peak load and lower demands on the distribution system. Treating them as new load – in addition to the EV charging station load – serves as a barrier to rapid deployment efforts, and frequently leads to rigorous, time-intensive interconnection studies.

2.2.4. Electrify America Ultra-Fast Charging Station Operations Electrify America is committed to providing a reliable, high-quality, and customer-centric charging experience. In 2020, assuring a quality charging experience was our highest priority, and Electrify America increased customer service, network operations, training, and service capabilities.

Over the course of 2020, Electrify America saw a substantial increase in customer activity and station utilization, whether measured by the number of sessions or kWh delivered. Between January and December, the number of monthly charging sessions rose more than 120% (from 5,898 to 13,349), and the number of charging sessions per open charger increased 37% (from 15.9 to 21.7). These gains were accomplished despite an approximately 60% reduction in utilization at the beginning of the COVID-19 pandemic. Electrify America expects that station utilization will continue to rise as the public health conditions improve.

To support increasing customer activity and station utilization, Electrify America increased the capacity of its network operations center in 2020. In Q2, Electrify America launched an effort to consolidate existing training materials and to develop new trainings and curricula for the Customer Support Center, the network operations center, the station commissioning team, and service and maintenance field technicians. This comprehensive training approach facilitated more seamless operation of Electrify America’s ultra-fast charging station network.

As Electrify America’s stations are not staffed, the Electrify America Customer Support Center plays a critical role in ensuring reliable, customer-centric charging experiences. Twenty-four hours a day, seven days a week, the Customer Support Center team provides support for customers, whether they need assistance initiating a charge at an Electrify America charging station or have general questions.

Electrify America recognizes the importance of providing our customers with a reliable, seamless, and stress-free experience when contacting the Customer Support Team. Calls in to and out of our Call Center are evaluated on an ongoing basis to ensure we are consistently providing customers with an experience that exceeds their expectations. Evaluated calls are shared with the team to review strengths and learning opportunities as we are continuously striving to promote greater ZEV adoption and strengthen customer relationships.

The Customer Support Center staff provides excellent and prompt customer service. In 2020, the Customer Support Center handled 47,477 calls, a 79% increase from the call volume in 2019, and the

12 2020 Annual Report to California Air Resources Board average wait time to speak with a Charging Specialist was just five seconds. In 2020, the average call length was just under nine minutes.

As the Electrify America network continues to grow, the scale of the operation and the methods by which customers can engage in conversation with the Center’s team has expanded. For example, contact center staff also assist customers via chat and respond to customer email and direct messages sent via social media platforms.

To increase and simplify access to stations, Electrify America expanded collaboration with automakers. In April, Electrify America and Kia launched a special pricing plan for Kia Niro drivers.15 In June, Electrify America and Ford announced that buyers of Ford’s Mustang Mach-e would receive approximately five “complimentary 'fill-ups'” at Electrify America stations.16 And in September, an eighth automaker announced complimentary charging on Electrify America’s network when Volkswagen of America announced that buyers of its new ID.4 electric SUV would receive three years of unlimited charging at Electrify America stations.17

Electrify America also focused on simplifying the charging customer experience in 2020. In September, Electrify America began to charge customers in California by the kilowatt-hour (kWh). Electrify America listened to feedback from electric vehicle owners, potential customers, and longtime industry advocates, which demonstrated the growing preference by EV drivers for pricing by the quantity of energy delivered to the vehicle. The new pricing structure is fair, consistent, and delivers a simplified charging experience. Rates start at $0.31 per kWh.18

In order to ensure that the Electrify America network is open and accessible to customers regardless of the brand of vehicle they drive or their charging network membership, Electrify America’s public DC fast charging stations accept credit and debit card payments via a card reader on every charger. However, Electrify America users increasingly preferred app activation in 2020, with only 32% of sessions activated by credit or debit card, down from 47% of sessions in the latter half of 2019.

2.3. Level 2 Rural, Workplace, and Multiunit Dwelling Charging Stations As noted above, Electrify America has invested approximately $90 million in rural areas as part of its core investment strategy in public DC fast charging stations, and Electrify America has developed more of these stations per capita in rural communities than in urban communities. In addition, the Cycle 2 California ZEV Investment Plan included a $2 million investment to pilot innovative Level 2 AC charging station business models, which would be focused specifically on rural California communities. In 2020, Electrify America launched this pilot program by deploying off-grid, solar-powered charging stations at

15 “Electrify America, Kia Motors America Offer DC Fast Charging Plan for Kia Niro EV drivers.” April 8, 2020. https://media.electrifyamerica.com/en-us/releases/93 16 “Ford Mustang Mach-E Customers to Receive Up to Five Complimentary 'Fill-Ups' at Electrify America Charging Stations.” June 15, 2020. https://media.electrifyamerica.com/en-us/releases/99 17 “Electrify America and Volkswagen of America Announce Agreement Providing Unlimited Charging Plan for Owners of the All- New 2021 VW ID.4 Electric SUV.” September 21, 2020. https://media.electrifyamerica.com/en-us/releases/112 18 “Electrify America Introduces New Pricing Structure Featuring Kilowatt-Hour Pricing in 23 States and District of Columbia; Reduced Rates for States with Minute-Based Pricing.” September 16, 2020. https://media.electrifyamerica.com/en- us/releases/111

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30 sites, with a high concentration of locations in Figure 8 - EV Charging at Workplace/MUD Sites California’s Central Valley.19 Ten of these projects were deployed in collaboration with Fresno County Rural Transit Agency (FCRTA), an agency that has been a pioneering force for the deployment of charging infrastructure in rural Fresno County. Charging vehicles at these stations is free to consumers and open to use by all electric vehicles.

In 2020, Electrify America also continued to work with its turnkey vendors (EV Connect, Greenlots and SemaConnect) to provide charging services at workplace and multiunit dwelling charging stations built during Cycle 1. More than 1,500 charging ports across 241 sites were operational, with 42% of these station sites in low-income and disadvantaged communities. In 2020, the program’s L2 workplace and MUD stations delivering approximately 1.3 gigawatt-hours to vehicles. 2.3.1. Charger Technology Electrify America sourced charging systems for its Level 2 AC rural California investments from Beam Global (formerly Envision Solar), a San Diego-based sustainable technology company. The EV ARC™ 2020 is a transportable, solar-powered electric vehicle charging infrastructure product. Each stand-alone

Figure 9 - EV ARC™ 2020 with Electrify America L2 Chargers station site is equipped with a 4.28 kW sun- tracking solar array, 32 kWh of on-board battery storage that allows the station to operate without a connection to the power grid, and two Electrify America L2 EV chargers equipped with non-proprietary SAE J1772 connectors. This combination allows for two customers to charge their vehicles at the same time using 100 percent renewable electricity – in any weather, at any time of day, and even during a blackout or power outage.

Beam Global operates and maintains electronic communication with the chargers installed and operated on behalf of Electrify America, as well as those installed independently of the program’s efforts. Electrify America owns the data from these charging stations.

Electrify America-funded workplace and MUD charging stations funded during Cycle 1 typically have four to six L2 chargers, each with a minimum power level of 6.6 kW. The chargers provide 20 to 25 miles of driving range per hour of charging for a typical EV using the non-proprietary SAE J1772 connector, which can be used with all electric vehicles in the United States.

19 “Electrify America Launches Solar-Powered Electric Vehicle Charging Stations in Rural Fresno County.” September 30, 2020. https://media.electrifyamerica.com/en-us/releases/114

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Electrify America’s workplace and MUD charging station vendors own, operate, and maintain their own electronic data networks in support of L2 chargers installed and operated on behalf of Electrify America, as well as those installed independently of the program’s efforts. Electrify America owns the data from these charging stations. The chargers installed under this program will be on vendors' networks.

15 2020 Annual Report to California Air Resources Board

3. Education, Awareness, and Marketing 3.1. Brand-Neutral ZEV Education and Awareness Media Campaign Over the course of 2020, Electrify America continued its “Normal Now” education and awareness campaign in California to educate consumers about the reasons to purchase a ZEV. The campaign – which was recently awarded an “Outstanding Achievement in Internet Advertising” award by the Web Marketing Association for producing the “Best Automobile Online Ad” of the year – accomplished more than 333 million impressions (i.e., listeners and viewers) in California during 2020, and increased the total impressions from Electrify America’s education and awareness activities to date to more than one billion impressions across all 50 states.20

The Normal Now campaign, developed by San Francisco-based Figure 10 - Normal Now Spanish- communications firm Eleven, aims to introduce and normalize zero- Language Mobile Landing Page emission vehicles for the vast majority of Americans who are not aware of or have never considered switching to a ZEV. Through comical 15-second videos, GIFs and still images, the Normal Now campaign draws comparisons between “new technology” of the past – including cell phones, smart watches and online dating – that were “weird at first,” but are normal now – just like EVs. The education and awareness efforts include brand-neutral digital and paid search campaigns and a bilingual landing page (www.NormalNow.com) that provides an overview of the benefits of both battery electric and hydrogen fuel cell electric ZEVs, with links to third-party websites containing robust content for users.

At the beginning of 2020, during preparations for Flight 2 of the Cycle 2 campaign, Electrify America paused Normal Now media activities due to the COVID-19 outbreak. During the pause, Electrify America conducted sensitivity research to determine whether the “Normal Now” message could be perceived as insensitive in the context of the pandemic. In Q2, the sensitivity research was completed and the “Normal Now” campaign slogan was preserved. Teams then resumed work on Flight 2 production, and paid media launched in Q2, including new paid social, digital banner ads, and podcast assets. In Q3, new digital video and National Drive Electric Week banner ads went live.

Our team also conducted an A/B test of NormalNow.com in May 2020 in order to test the original landing page creative against a more modern-looking alternative. The new, modern-looking landing page performed significantly better, and 100% of online advertising traffic began driving to the new “modern looking” site by the end of Q2.

In July, Electrify America conducted another round of cultural sensitivity research, in order to ensure our advertising campaign “Normal Now” was perceived as sensitive given the current political environment

20 “The Web Marketing Association is proud to present this 2021 Internet Advertising Competition Award for Outstanding Achievement in Internet Advertising.” http://www.iacaward.org/iac/winner/18230/truex-and-phd-wins-2021-iac- award-for-electrify-america-normal-now.html

16 2020 Annual Report to California Air Resources Board and national civil rights movement. The results were finalized in August, and Figure 11 - Normal Now demonstrated that there was not serious public concern regarding the cultural Paid Social Ad appropriateness of the campaign. In the second half of the year, our teams conceived new out of home (OOH) placements for the Brand Neutral campaign, which went live in Q4. In late September, in partnership with Plug In America, our team launched various National Drive Electric Week digital ads, such as podcast placements with theSkimm, digital banners, and paid social.

Electrify America and its media agency bought digital media by specific zip codes, in order to ensure that 35% of all media spending occurred in low- income and disadvantaged communities. Electrify America is also continuing to run both English and Spanish advertising, and custom Spanish-language creative materials were developed and deployed across paid social, digital display and streaming audio channels in 2020.

Table 1 below illustrates how the Normal Now campaign’s more than 333 million impressions (i.e., listeners and viewers) in California broke down by media type for the year. Media ran across all major channels, with digital media continuing to play a strong role in the messaging strategy, and offering the most efficient targeting method to reach audiences in low-income and disadvantaged communities. The table also demonstrates that 37% of the impressions resulted from the targeted media buy in low- income and disadvantaged community zip codes.

Table 1 - California Normal Now Impressions

Total California Impressions Media Targeted in Media Type General Audience Total LIC/DAC Areas Streaming Audio 19,016,182 14,021,581 33,037,763 Search 1,463,254 259,008 1,722,262 Digital/Video 71,747,106 35,493,320 107,240,426 Social 59,964,227 46,407,392 106,371,619 OOH 58,558,757 26,237,906 84,796,663 TOTAL 210,749,526 122,419,207 333,168,733

In addition to measuring the number of impressions accomplished, in 2020 Electrify America also worked with Comscore, a leading third-party media measurement and analytics company, to measure the effectiveness and impact of the Normal Now advertising. Comscore surveyed approximately 6,000 Americans, about half of whom had been exposed to the Normal Now campaign, with the remaining group serving as the control group. The results demonstrate that Californians who were exposed to the Normal Now campaign showed greater Familiarity, Consideration, and Comfortability with electric vehicles than the control group. The exposed group also demonstrated significantly less concern about electric vehicle affordability, range and accessibility. These same results were also true among

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Californians from disadvantaged and low-income communities in the survey, demonstrating that the Normal Now message resonates among both general audiences and within the communities on which Electrify America focuses its investments.

Other notable results of the 2020 campaign Figure 12 - Normal Now Out-of-Home Ad include:

● Paid social delivered a combined 106 million impressions ● Paid search accounted for 76% of the normalnow.com actions ● Snapchat ads performed 8% above benchmark (Snapchat data) ● Instagram Stories were the most successful unit, performing 28% above benchmark (Facebook data) ● “Salchichas Gomez” audio spot was the only creative that successfully eased concerns about EV charge time (ComScore report data) ● “Video game” creative drove the strongest lift in consumers’ comfortability with everyday needs of an EV (Comscore report data) ● Of the targeted OOH placements, the top-performing creative was “hair dryer” because it had the strongest dwell and attention time ● OOH units were secured in 12 malls in CA and delivered 84 million impressions (About 31% of these impressions were delivered in low-income and disadvantaged zip codes.) ● On average, consumers were in close proximity to OOH messaging for 5.9 second–referred to as dwell time. We saw the longest dwell time among males age 45–54). This exceeded benchmark which is on average 2.0 seconds.

To facilitate even greater impact and increase the total number of impressions in collaboration with others, Electrify America provides the “Normal Now” creative assets for complimentary download and use in local markets to help spread ZEV awareness, consideration, and adoption via the website https://toolkit.normalnow.com/. In 2020, the Normal Now digital asset manager had a total of 668 unique downloads.

3.2. Low-Income and Disadvantaged Community-level Investments In October 2020, Electrify America announced $3 million of investment in organizations that provide ZEV education and awareness programs for low-income and disadvantaged communities in California. The investment will provide support for six California-based organizations as they raise awareness on the benefits of driving ZEVs, while working to get more drivers behind the wheel of electric vehicles. More than 100 non-profit, private and public entities from across California were invited to submit proposals to support brand-neutral ZEV education and awareness in low-income and disadvantaged communities.

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All six organizations initiated education and awareness work under the new funding arrangement beginning in Q4.21 The six recipient organizations and their activities are summarized in Table 2.

Table 2 - Low-Income and Disadvantaged Community Outreach Investments

Organization Description 2020 Accomplishments - Held 2 Lung Health Workshops and Virtual Ride Breathe SoCal (formerly BREATHE LA) and Drives reaching 193 attendees is a non-profit, non-partisan - Reached a total of 25,687 individuals on social organization that will collaborate with Breathe of media and email/newsletter messaging Plug In America (PIA) to show the Southern - Reached 19,712 individuals through Plug In powerful benefits of driving electric by California America social media ads targeted to LIC/DAC providing ZEV Ride and Drive events (Breathe residents in LA County who have expressed an among low-income and disadvantaged SoCal) interest in ZEVs, climate change, or technology populations in greater Los Angeles - Developed 20 page Powerpoint presentation County, San Bernardino and Riverside about how ZEVs help the environment and a County areas. virtual survey tool CCAC will engage with low-income and - Participated in 8 online workshops conducted by disadvantaged residents across the San local CBOs, resulting in 82 attendees learning Joaquin Valley, including coordination about ZEVs and ZEV incentive programs of the Clean Vehicle Empowerment - Received 3 referrals for the EV Navigator (EVN) Central Collaborative (CVEC), a group of eight Program, resulting in completion of two EVN California community-based organizations who Program intake forms and one CVA Program Asthma serve as trusted messengers in applicant Collaborative disadvantaged Valley communities. - Created 215 posts across social media platforms (CCAC) This program will support the that resulted in a reach of 21,724 and 198 development of an EV Navigator likes/comments/shares program, providing residents one-on- - Hired CCAC EV outreach manager and trained two one assistance with ZEV pricing, bilingual staff to develop and implement CCAC's financing and incentive applications. EV Navigator (EVN) Program - Executed school climate/ZEV education program DCBA focuses on engaging local at 5 schools in Pittsburg and Richmond, collecting schools, nonprofits and businesses to over 1,700 climate pledges, including 440 adults educate their stakeholders to drive EV related pledges electric. The DCBA campaign launched - Updated schools program website, revising family Drive Clean the ZEV Families Program in 2019 in climate pledges to be more actionable and more Bay Area collaboration with Acterra: Action for a COVID-appropriate (DCBA) Healthy Planet, Charge Across Town - Proposed expanded scope of qualified LIC/DACs and Cool the Earth to connect low to BAAQMD for Bay Area Clean Cars For All income families in the San Francisco program Bay Area to the clean transportation - Identified 60 CBOs serving majority Spanish- movement. speaking, African-American, and Polynesian audiences; conducted outreach to 65 CBOs,

21 Valley Clean Air Now (Valley CAN) also conducted education and awareness activities in Q1 2020 that carried over from a previous phase of investment.

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Organization Description 2020 Accomplishments community groups, community leaders and government officials via email, direct message, and LinkedIn InMail for promotion of Oct 4 EV Financial Incentives Clinic - Developed program content and materials for EV Financial Incentives Clinics - Conducted three EV Financial Incentives clinics (48 attendees total), and 10 follow-up consultations with potential grant applicants - Developed Purchase Guidance Program where we are providing one-on-one assistance to prospective low-income individuals - Assigned 56 Clients to advisors, 14 eligible for the Ecology Action will work with four CVRP Increased Rebate, 27 eligible for Clean community partners to will provide Vehicle Assistance Program (CVAP); 10 EV ZEV Ride and Drives, ZEV Showcase purchases completed events and individualized ZEV purchase - Hosted 6 webinars, including one in Spanish, with guidance by using bilingual EV Ecology Action 277 Attendees; survey results from EV 101 Ambassadors virtually and in person (EcoAct) webinar show 38% of viewers qualified for the when it is safe to do so. Ecology Action CVAP grant works in the California Central Coast - Leveraged Electrify America Equity Investment region, including Santa Cruz, San announcement and developed local press releases Benito, Monterey, San Luis Obispo, in Spanish and English resulting in 5,547 press Santa Barbara, and Ventura Counties. release views and local coverage - Conducted multi-channel marketing efforts across social media, paid media, e-Newsletter, website, and others, with total reach of 157,023 - Collaborated with Plug-In America (PIA) and LHF will focus on connecting low- partner CBOs to schedule/facilitating 2 Virtual EV income and disadvantaged households Ride and Drives in English and Spanish with 41 across L.A. County with diverse attendees grassroots groups through its - Promoted events to communities across LA emPOWER program - a partnership County with focus on persistent inequities that between LHF and nine community- Liberty Hill continue to create barriers to EV access in low- based organizations operating across Foundation income communities of color L.A. County in areas on the frontlines (LHF) - Worked closely with emPOWER CBOs on four of industrial pollution. The program videos featuring early EV adopters in their leverages the extensive network of communities that focused on the feasibility and CBO partners across social media benefits of transitioning to clean vehicles platforms, as well as through direct - Integrated PIA EV 101 video, the CBO-driven outreach leveraging local community resident videos, and emPOWER EV-focused deck members, volunteers and leaders. developed by LHF

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Organization Description 2020 Accomplishments - Continued the Clean Cars 4 All vehicle replacement program with key program VCAN is a 501(c)(3) public charity improvements committed to quantifiably reducing air - Completed 305 Clean Cars 4 All transactions in Q1 emissions in California’s San Joaquin at the conclusion of the first round of Electrify Valley, the region with the worst air America program funding, the highest quarterly quality in the United States. VCAN and total since the program began in 2014 partner Charge Across Town will - Completed 291 Clean Cars 4 All transactions when Valley Clean continue their comprehensive Electrify America funding resumed in Q4 2020 Air Now campaigns that offer San Joaquin - Used Spanish-language radio and targeted social (Valley CAN) Valley low-income and disadvantaged media as replacements for in-person events community groups an opportunity to - Found that 64% of customers choose affordable drive ZEVs and to provide hands-on used plug-in vehicles help with qualifying for ZEV incentives - Planned and produced videos with Charge Across through Community Clean Car Clinics Town to promote Ride and Drives in 2021 and Tune In & Tune Up events. - Worked with Coalition for Clean Air on radio spots promoting cost savings and reliability of used plug-in vehicles

3.3. Sponsorships The Cycle 2 California ZEV Investment Plan states that “there may be occasions where it would be reasonable for Electrify America to further education and awareness of ZEVs … by supporting the programs, activities, or events of an industry or non-profit organization.”

In 2020, Electrify America sponsored a number of organizations to conduct education and outreach activities meeting these criteria.

Electrify America sponsored Veloz’ development of the Home Charging Advisor tool, which provides users with information about Level 2 chargers available for their homes, along with total cost estimates based on purchase cost, installation, and available incentives. The tool also includes external links to the available incentive programs so that EV drivers can apply. Veloz also began work on the Incentive Application Assistant with its subcontractor ZappyRide, which will build on this functionality by providing even more assistance in walking users through the application process for EV charging incentives, ensuring they receive the maximum benefits available to them.

Electrify America also sponsored EVNoire, a leading EV equity organization, to conduct the “Drive the Future California” study to identify and overcome barriers to electrification among African-Americans living in California. Initial activities in 2020 consisted of convening focus groups to discuss perceptions of EVs and barriers to adoption, and analyzing focus group transcripts to distill recurring themes. EVNoire also developed survey questions and an online survey platform to support the second phase of the study, to be conducted in early 2021.

21 2020 Annual Report to California Air Resources Board

Other meetings and events sponsored by Electrify America included the Veloz Q2 Quarterly Meeting, the Coalition for Clean Air’s “California Clean Air Day” event, and the California Hydrogen Business Council’s Hydrogen and Fuel Cell Summit.

The brand-neutral education and awareness activities sponsored by Electrify America in 2020 are shown in Table 3 below.

Table 3 - California Sponsorships in 2020

Partner/Entity Sponsored Activity 2020 Activities / Accomplishments - Developed the Home Charging Advisor, which was launched Home Charging on October 15 Advisor and Incentive - Began work on the Incentive Application Assistant tool in Veloz Application Tool; Q2 partnership with Veloz' subcontractor, Zappyride Quarterly Meeting - Held quarterly meeting in March 2020, including keynote speech by Electrify America CEO and input on panel topics - Launched the "Drive the Future California" study and recruited African Americans living in California to participate - Convened 5 focus groups with African-American participants living in all regions of California - Analyzed focus group transcripts to identify recurring themes, and began recruitment for Phase 2 of the study "Drive the future EVNoire - Created survey questions and developed online platform to California" campaign facilitate the online survey - Facilitated recruitment for sample size of N=350 with participants from the target demographic - Created key informant interview guide, reached out to community partners and community leaders to participate in the key informant interviews - Supported Clean Air Day activities, wherein employers provide their employees the opportunity to sign up to take a pledge to Coalition for California Clean Air modify behaviors in support of cleaner air practices Clean Air Day Sponsor - Supported educational efforts on or for Clean Air Day on October 7, 2020 - Held summit on hydrogen fuel cell technology and policy from March 4-6, 2020, in Sacramento California - Session topics included identifying opportunities in renewable California Hydrogen Hydrogen Business hydrogen, negative emissions, achieving scale and reliable and Fuel Cell Summit Council (CHBC) supply, and hydrogen as a fuel for freight vehicles - Electrify America was a Networking Sponsor with sponsorship designation during opening session National Drive Electric - Hosted virtual ride and drive events between 9/26/2020 and Week - Virtual Ride & 10/4/2020 in: Richmond, CA; San Luis Obispo, CA; Davis, CA; Plug In America Drive events and Marin County, CA; San Diego, CA; Northern CA webinars

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3.4. Branded Marketing In 2020, Electrify America continued its nationwide branded marketing campaign, with the goals of increasing utilization of Electrify America’s charging infrastructure and awareness of the Electrify America brand.

Consistent with the Cycle 2 California ZEV Investment Plan, the campaign used digital media channels in 2020. In Q1, Electrify America continued to run assets from Cycle 2 Flight 1, including online banner ads that show comparisons to “classic car” moments, such as hitting the open road, strapping children into the back seat, and going through a drive-thru, emphasizing that the electric car experience includes all these same situations. The key messages of the campaign centered on building range confidence and demonstrating to both EV drivers and those considering an EV purchase that Electrify America’s extensive DC fast-charging network could provide them with the same freedom to travel as gasoline- powered vehicles.

The development of creative concepts for Flight 2 branded media began Figure 13 - Branded Media during Q2, ultimately centering on the notion of “Hello, freedom.” This core Social Ad message was developed in light of the COVID-19 pandemic, speaking to the freedom that EV drivers can experience on the road and reinforcing that they can find chargers near where they want to be. This campaign, which launched in August and ran through the end of Q4, featured Electrify America’s first broadcast spot as well as: digital display, paid social, streaming audio/podcasts, OLV/DTV assets, and ongoing social media efforts across Twitter, Facebook, YouTube, and Instagram.

The Cycle 2 branded campaign delivered over 137 million impressions in California throughout the year. There were a handful of pauses due to Facebook boycotts, wildfires, and COVID-19. However, these pauses did not impact ability to drive station utilization, membership sign-ups, and app downloads over the course of the year. The 2020 campaign featured many different media channels—including a partnership with Waze, Gmail ads, and partnerships with EV sites and publications—as well as larger activations such as digital display, streaming audio, online video, and social media on Twitter, Facebook, and Instagram.

23 2020 Annual Report to California Air Resources Board

4. Cycle 1 Sacramento Green City Initiative 4.1. Introduction The goals of Electrify America’s Cycle 1 Green City Initiative were to increase ZEV awareness; provide ZEV access to underserved, low-income and disadvantaged communities; increase use of ZEV technology to maximize ZEV miles traveled while reducing greenhouse gas emissions; and test the economic viability of ZEV access initiatives. While Electrify America’s Cycle 1 Green City investments were made in previous years, in 2020 the Green City shuttle services – the Causeway Connection transit bus and Franklin Boulevard shuttle services – launched.

4.2. Infrastructure Electrify America designed, permitted, built and opened DC fast charging stations in the Sacramento market – consistent with Electrify America’s plan to provide Sacramento with the highest per-capita density of Electrify America’s DC fast chargers in the nation. In 2020, Electrify America commissioned its final Cycle 1 Sacramento site as well as an additional Cycle 2 site, bringing the region to a total of 14 public charging stations with 65 DC fast chargers.

To help Electrify America reduce its overall energy-related costs and lower the impact of these stations on Sacramento’s electrical grid, in January Electrify America announced a $1.3 million investment in the Energy StorageShares program developed by the Sacramento Municipal Utility District (SMUD).22

SMUD’s innovative Energy StorageShares program allowed Electrify America to invest in an interest in energy storage. The investment will serve a similar purpose to the onsite battery storage systems that Electrify America has installed nationwide, reducing Electrify America’s demand charges. Demand charges are presently the largest operating cost barrier to public EV infrastructure deployment, representing up to 90% of a given electricity bill.23

The program enables SMUD to place energy storage in grid-stressed locations in Sacramento while providing Electrify America with potential reductions in demand charges for its SMUD service territory- located sites.

Figure 14 - Causeway Connection Electric Bus 4.3. ZEV Shuttle / Bus Two ZEV public transit services serving Sacramento launched in Q2 2020 due to Electrify America’s substantial financial support.

The “Causeway Connection,” an electric transit bus service from Davis to Sacramento jointly provided by Sacramento Regional Transit (SacRT)

22 “Electrify America Invests in the SMUD Energy StorageShares Program to Reduce Overall Energy Costs and Lower Company's Draw on Sacramento's Electrical Grid,” January 15, 2020. https://media.electrifyamerica.com/en-us/releases/89 23 Chris Nelder, “Rate-Design Best Practices for Public Electric-Vehicle Chargers,” April 6, 2017. https://rmi.org/rate-design-best- practices-public-electric-vehicle-chargers/

24 2020 Annual Report to California Air Resources Board and Yolo County Transportation District (YCTD), provided an estimated 165,000 passenger miles of service during 2020. Electrify America fully-funded the purchase and delivery of 12 Proterra E2 Catalyst electric buses assembled at Proterra’s factory in Southern California. Electrify America also designed and built ultra-fast charging stations at four sites – the SacRT depot, the YCTD depot, and two on-route locations in Davis and Sacramento – to make this service a reality.

The innovative “SmaRT Ride” on-demand, micro-shuttle service in the Franklin Boulevard community, proposed by Franklin Neighborhood Development Corporation and operated by SacRT, also launched as an electric vehicle service in 2020. The new service provided an estimated 15,000 passenger miles of service during the year. Electrify America fully funded the purchase and retrofit of three GreenPower EV Star shuttles, which were assembled in Porterville, California, to provide this service. 4.4. Car-Sharing Services Three car-share services – GIG Car Share, the AAA Subscription Service, and Envoy – operated in 2020. Additional information on car-share service utilization is available in the appendix. 4.4.1. GIG Car Share In 2020, GIG Car Share continued operating its “free-float” car-share service, using its fleet of 260 Chevy Bolts24 funded by Electrify America. In 2020, the fleet traveled more than 1.5 million miles across more than 82,000 separate trips. Miles traveled were proportionally higher during Q4 relative to the year as a whole, with more than 417,000 miles traveled in the final three months of the year.

The COVID-19 pandemic had a significant Figure 15 - GIG Car Share Service impact on demand for car-sharing services, and it also led to increased costs associated with enhanced cleaning of vehicles. In order to ensure member safety, GIG doubled the cleaning frequency of the fleet, paying particular attention to frequently-touched areas within the vehicles. GIG also deployed additional marketing and in-app notices encouraging users to follow local public health protocols.

To accommodate member preferences during the COVID-19 pandemic, GIG created the Multi-Day Rental (MDR) program, allowing members to reserve a GIG vehicle for multiple days in a row. This program reduced the frequency of vehicle sharing, limiting opportunities for exposure and increasing confidence in vehicle rental. As GIG saw an increasing share of reservations using the MDR program, it expanded the offering. In Q4, GIG integrated MDR reservations into its smartphone app.

24 In the second half of 2020, GIG Car Share transferred ten vehicles from this fleet to AAA Subscription.

25 2020 Annual Report to California Air Resources Board

4.4.2 Envoy In 2020, Envoy launched service at five final properties, completing its deployment of 90 vehicles across 45 properties around Sacramento. Over the course of the year, 717 active users completed more than 11,800 trips in Envoy vehicles, accounting for over 70,000 hours of travel time. Envoy also continued to coordinate with transportation network companies (TNCs) to allow users to drive vehicles for ride-hail services. 4.4.3. AAA Electric Vehicle Subscription In August, AAA launched a “car subscription” program, offering 55 electric vehicles, provided by Electrify America to AAA at no cost, for short-term subscription rentals in the Sacramento area. Customers received a 2018 Volkswagen e-Golf delivered to their home with a zero contact experience, and the subscription included insurance, repairs, maintenance and emergency roadside assistance. The e-Golf fleet was supplemented by 10 Chevrolet Bolts transferred from the GIG car-share program in Sacramento.

AAA launched the program during the COVID-19 pandemic, which proved to be a barrier to customer adoption. Between program launch and the end of the year, 33 subscribers had signed up for the electric car subscription, with 29 qualified and accepted to use the service. Twelve of these customers participated in the Affordable Access Program (AAP) for residents of low-income and disadvantaged communities, through which customers received a $100 per month discount that lowered the vehicles cost to only about $11 per day. By the end of the year, drivers had accumulated over 46,000 miles using the service.

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4.5. Disadvantaged and Low-Income Impact The Electrify America Green City Initiative has prioritized investments that increase access to ZEV technology in low-income and disadvantaged communities in Sacramento. As highlighted in Figure 16, approximately 65% of served census tracts in the GIG Home Zone Figure 16 - Impacts on Low-Income are designated as low-income or disadvantaged communities. and Disadvantaged Communities

Envoy has continued to focus on low-income and disadvantaged communities, with 71% of the properties under the program being located in these areas. Of the 45 total Envoy properties, 32 are in low-income or disadvantaged communities.

The two ZEV shuttle/bus services also operate in low-income and disadvantaged communities. The Causeway Connection replaced a private, limited access bus with a public transit service, and 100% of this investment is classified as low-income or disadvantaged under CARB criteria.25 Of the census tracts served by the Franklin Boulevard shuttle service, 84% are low-income or disadvantaged communities. 4.6. Green City Marketing Electrify America completed deployment of the “Sac-to-Zero” education and awareness campaign in 2020, in collaboration with 3fold Communications, a Sacramento-based, women-owned business. The campaign deployed events and media, including social media channels under the Sac-to-Zero tagline, in support of all Electrify America services in the Sacramento region. Due to the COVID-19 pandemic, the large majority of outreach activities conducted during 2020 were digital.

During 2020, 3fold continued its partnership with the Sacramento Republic FC professional soccer team. Marketing activities included on-site signage and TV broadcast during the active season, which concluded in October. These activities were supplemented by digital outreach, including logo rotation on the Sacramento Republic website and ads in the Sacramento Republic phone app. After the season concluded, digital advertising continued for the remainder of 2020.

Sac-to-Zero also helped to advertise other Green City services during 2020, including the car-share and transit services. To support community outreach, Sac-to-Zero invested in a social media paid advertising campaign through Facebook and Instagram channels in October and November 2020.

25 For CARB criteria, see California Air Resources Board. “Evaluation Criteria for Providing Benefits To Priority Populations: Clean Transportation and Equipment.” https://ww3.arb.ca.gov/cc/capandtrade/auctionproceeds/ccidoc/criteriatable/criteria-table- cte.pdf. In the 2019 Schedule of Creditable Costs, Electrify America did not credit the Causeway Connection investment as an LIC/DAC investment, as the cited CARB criteria have not been independently validated as a basis for cost allocation.

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Prior to the emergence of the pandemic, Sac-to-Zero also coordinated three in-person events, including stakeholder meetings for both the SacRT SmaRT Ride and Causeway Connection services. 4.7. Description of Spending Accomplishments For detailed results of Green City spending accomplishments, including car-share program utilization and detailed marketing results, see the Annual Report Appendix.

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5. Vendor Survey Electrify America surveys its vendors semi-annually regarding the economic impact of its investments in California. The survey for the second half of 2020 was conducted over a three-week period, and respondents were repeatedly notified of its importance to Electrify America’s reporting requirements.

Electrify America appreciates the time and effort its vendors put into completing the survey. Seventy- eight firms voluntarily responded – 17 more than for the Q2 2020 survey. Thirty-two of the respondents are headquartered in California, four more than responded to the Q2 2020 survey.

Figure 17 - Electrify America Contractors Approximately 14% of the total workforce reported by Construct a Charging Site survey respondents worked in California, distributed across 131 offices and vendor-controlled facilities. Responding vendors identified more than 8,000 workers employed by themselves and subcontractors that worked on Electrify America projects from July to December 2020, including 1,022 workers in California. This was a 43% increase of Californians working on Electrify America projects compared to the first half of 2020. Of these workers, vendors reported that 62% – over 630 – lived in low-income and disadvantaged communities as determined by the CARB definitions.

In addition, Electrify America is creating new jobs and sustaining existing jobs. Survey respondents indicated that over 1,200 jobs were either created or sustained because of work with Electrify America during the second half of 2020. Roughly 25% of these jobs were based in California.

The survey is designed to highlight the impact of Electrify America’s investment on job creation and economic development in California’s disadvantaged and low-income communities. However, vendors cannot require their employees to provide demographic information, and Electrify America cannot verify it.

California-based vendors reported that 46% of their offices and facilities (including home offices) were located in low-income and disadvantaged communities.26 Roughly 2% of California-based vendors’ employees self-identified as veterans.

Eighteen vendors qualify as small businesses, while six vendors reported qualifying as woman- or minority-owned entities.27 Twenty-two vendors, or 38% of all vendors active in California, also noted their efforts to recruit prospective workers from low-income or disadvantaged communities in the state.

26 In addition to these permanent locations, vendors also provided services, such as ride-and-drive events or car-sharing programs, in many locations across the state, which are not part of this dataset. 27 Non-profit organizations qualify as minority-owned or women-owned based on Board of Directors composition.

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Vendors noted a range of strategies for hiring from these communities, including recruiting from local vocational and trade schools, attending job fairs, and using online recruitment tools.

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6. Corporate Citizenship Corporate Social Responsibility (CSR) is at the heart of everything Electrify America does. Our company’s mission is to enable electric transportation, and that goal frames all of our activities. From ZEV infrastructure, to education, awareness, and access campaigns, to our Green City initiatives, each project and commitment we undertake helps lead the way toward a more electrified, more sustainable future.

In addition to our focus on enabling electric transportation, in 2020 Electrify America established three additional pillars that round out our CSR efforts: environmental sustainability, community impact, and equality and diversity. The activities and goals detailed below offer examples of our commitment to customers and to the larger public under each pillar. We also recognize that CSR is a journey, and that Electrify America’s approach to CSR will evolve as we seek out new ways to be corporate stewards.

6.1. Enabling Electric Transportation When Electrify America began in 2016, 50 kilowatt (kW) charging was state-of-the-art technology, charging stations were limited to a few major metro areas and a handful of corridors, and Tesla was the only automaker selling vehicles with charging faster than 100kW. Today, in part due to Electrify America’s ultra-fast 150kW and 350kW charging stations, nearly every automaker, from Ford to Hyundai to Lucid, is deploying, or has announced plans to deploy, high-powered vehicles.

Example activities for Enabling Electric Transportation include:

 Ultra-Fast Charging: Electrify America’s network of 150kW and 350kW chargers reduces the time customers spend charging. As a result, nearly all battery electric vehicles that came to market in 2020 had charging speeds of at least 100 kW. Moreover, the availability of a 350kW charging network has inspired several automakers to develop 800 volt vehicle platforms that enable vehicles to charge up to 20 miles per minute.  Plug&Charge: Electrify America’s network features Plug&Charge capabilities at all of our DCFC stations, offering drivers with capable cars the ability to drive up, plug in, and charge. This service allows for a much faster and better customer Figure 18 - CHARGED EVs Best-in-Test Award experience, as the vehicle and charger seamlessly handle all authorization, payment, and charging steps.  Customer Experience: Electrify America has achieved industry-leading quality – in December 2020 Electrify America received the CHARGED EVs Charging Infrastructure Best-in-Test award.  Education & Awareness: Electrify America’s marketing efforts have garnered more than one billion impressions, driving awareness of ZEVs and charging options through traditional, digital, and social engagement. A recent Comscore assessment shows that the Normal Now

31 2020 Annual Report to California Air Resources Board

campaign has significantly decreased concerns about affordability, range anxiety, and accessibility of electric vehicles. Comscore also showed compelling impact of Normal Now media spending in California’s disadvantaged and low-income communities.  Speaking Engagements: Electrify America executives and staff were frequently asked to speak at meetings, conferences, and other nationwide events regarding ZEVs, charging technology, and e- mobility. Electrify America cannot accept all invitations received, as we must focus our resources on ZEV infrastructure and investment executions. However, Electrify America participated selectively in events specifically focused on ZEV technology that are likely to grow ZEV awareness and that are consistent with Electrify America’s obligations and the spirit of the National Outreach process.

As a company we are focused on helping spur the e-mobility revolution through our investments in nationwide charging infrastructure, public education, awareness, access, and marketing activities.

6.2. Environmental Sustainability Electrify America is committed to being carbon-neutral, powering our stations with renewable energy where feasible, and building infrastructure sustainably. For example, in 2020 Electrify America pursued the following Environmental Sustainability activities:

 Charging Powered by Renewable Energy: All energy delivered to customers at Electrify America’s California stations is already powered by renewable energy, through the purchase of renewable energy credits (RECs) from California producers. This effort ensures that our stations’ renewable energy is additional to the renewable energy generation required under California’s Renewable Portfolio Standard and meets the California Air Resources Board’s rules for zero-carbon electricity. In parallel, we are exploring options for renewable energy procurement for the remainder of our national network. Electrify America also deployed its first solar canopy at the Baker, California station in 2020, as well as 30 off-grid, solar-powered Level 2 charging stations in rural California communities.  Building Grid Assets: We are also helping to decarbonize the grid by drawing power from renewable energy for battery storage, along with solar charging solutions at Electrify America stations. As detailed above, by the end of 2020, Electrify America had permission from utilities to install 71 behind-the-meter energy storage systems, and 23 systems were operational. Electrify America also enabled Sacramento Municipal Utility District (SMUD) to deploy grid-scale storage through the StorageShares program. Batteries, on-site solar photovoltaic (PV), and advanced technology are part of our investments to ensure that our stations are grid-friendly.

6.3. Community Engagement and Impact Electrify America’s ZEV Investment Commitment is creating opportunity in the electric vehicle charging industry, and among companies and organizations that work at the community level. To date, Electrify America has contracted with 312 vendors for a total contract value of $712 million. As noted above, Electrify America’s vendor survey showed that nearly 8,800 people (and more than 1,000 Californians) worked professionally on Electrify America’s investments in 2020, and more than 1,200 jobs were created or sustained due to the investment.

32 2020 Annual Report to California Air Resources Board

In addition to creating jobs and economic opportunity, Electrify America supported the great work of organizations that work specifically in disadvantaged and low-income communities. In 2020, Electrify America committed over $3 million of investment to California community-based organizations to help Californians transition from gas cars to electric cars; requested proposals to provide job training and STEM education; funded the creation of tools to help consumers apply for home charging incentives; and sponsored organizations working to normalize zero emission transportation for diverse and underserved communities.

Driving progress on ZEV adoption requires collaboration with stakeholders across the ZEV space. In the summer of 2020, Electrify America launched its third National Outreach process to receive feedback from state, local, and tribal governments; academics; interest groups; customers; automotive companies; infrastructure Figure 19 - Cycle 3 Outreach Efforts suppliers; utilities; and the general public. This effort combined a public-facing submissions page on ElectrifyAmerica.com with dozens of stakeholder discussions and a review of academic literature to gather the latest insights and thinking on our investments and priorities.

From our webpage alone, Electrify America received over 900 unique submissions, including over 150 from California. Because the COVID-19 pandemic impacted our ability to travel and meet with some stakeholders in person, we strove to create meaningful engagement through webinars, video meetings, phone calls, and emails. Electrify America is very appreciative of everyone who took the time to send us a submission.

6.4. Equality and Diversity Electrify America’s diversity and inclusion efforts span both internal and external activities in order to help effect a greater impact. We strive to achieve diversity and inclusion in our approach to hiring and engaging suppliers. We have an emphasis on engaging in sponsorships that support education and awareness activities focused on diverse audiences including minority groups and the LGBTQ+ community. Internally, in 2020 Electrify America strengthened corporate processes including recruiting and staffing, supplier diversity, request for proposal (RFP) evaluations, review of sponsorships and marketing. Some Equality and Diversity activities in 2020 included:

 Recruiting: Electrify America believes diversity in backgrounds and experiences within our team is an important part of our cultural fabric and a key to driving ZEV adoption. To achieve this diversity, Electrify America and its parent company have implemented a set of recruiting practices that

33 2020 Annual Report to California Air Resources Board

promote career openings to traditionally underrepresented groups including women, racial minorities, and members of the LGBTQ+ community.  Diversity and Inclusion Committee (IDEA): Electrify America believes in diversity and inclusion in the workplace and has formed the IDEA (Inclusion, Diversity, Equality, Awareness) Committee to underline that commitment. This committee focuses on the support and advocacy for better and equal outcomes for all areas of diversity and inclusion, including but not limited to gender, race, sexual orientation, religion, and age. A core part of the committee’s mission statement is the recognition of the intersection of environmental impact and environmental justice.  Supplier Diversity: Electrify America is committed to ensuring that investment reflects the rich and diverse characteristics of California and its people. To meet this commitment, Electrify America staff conducts outreach efforts and activities to: ensure potential new suppliers and contractors are aware of RFP opportunities resulting from the ZEV Investment Commitment; to encourage greater participation by underrepresented groups and community based organizations, including certified veteran-, women-, and minority-owned businesses; and to assist applicants in understanding how to participate in the RFP process.

Electrify America’s purchasing team maintains a list of potential minority-, women-, and veteran- owned vendors, and the team has established attracting diverse suppliers as a key internal goal. Electrify America includes language in all RFPs indicating our commitment to a diverse vendor base, and bidders to Electrify America RFPs are asked to include information regarding certified minority-, women-, and veteran-owned business enterprise participation along with their proposal. On a semi- annual basis, Electrify America continues to survey its vendors to assess the job creation and economic activity occurring as a result of the ZEV Investment Commitment.

In summary, in 2020 Electrify America embraced CSR and sought to be a CSR leader in the ZEV industry. Our four CSR pillars are the keys to unlocking clean and equitable transportation for everyone.

34 2020 Annual Report to California Air Resources Board

7. Update on Cycle 2 Spending Forecast During Cycle 2, Electrify America is making all possible efforts to fulfill its Appendix C ZEV Investment Commitment to incur $200 million in creditable Cycle 2 costs by the end of December 2021. However, as of the drafting of this document, Electrify America anticipates a potential shortfall in Cycle 2 spending through December 2021 due to delays in charging station investment spending resulting from the COVID-19 pandemic. Electrify America will invest $200 million, consistent with the Cycle 2 California ZEV Investment Plan, but it is possible that these investments will be delayed to 2022.

As detailed above, Electrify America acted aggressively to address the COVID-19 emergency early in 2020. With the health of our employees a top priority, a moratorium on employee travel and meeting attendance went into effect in the first week of March, and mandatory telework and employee stay-at- home policies took effect during the second week of March and continued through the end of the year. The Electrify America team continued to work remotely in an extraordinarily dedicated fashion. And consistent with guidance from the U.S. Department of Homeland Security and the California Energy Commission that EV charging stations are critical infrastructure providing an essential service, Electrify America charging stations remained open and available to those who needed them.

Due to forces beyond its control, Electrify America’s investment may be substantially delayed. The national emergency and stay-at-home orders implemented across the United States slowed or stopped ultra-fast charging station site evaluation, site selection, permitting, construction, utility interconnection, inspection and commissioning activities for a period of time. Some site hosts – especially those that provide essential services – prohibited construction activities during the emergency. And Electrify America required our suppliers, vendors, and contractors to follow the applicable regulations and guidance regarding the health and safety of their employees during the pandemic. Dozens of active construction sites were demobilized.

While this report details how Electrify America adapted to the COVID-19 pandemic and took measures to help mitigate these significant and material delays, there remains the possibility that the pandemic could adversely affect Electrify America’s ability to deliver on ZEV Investment commitments as scheduled.

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8. Schedule of Creditable Costs For the reporting period of January 1, 2020, through December 31, 2020, Electrify America had the following creditable costs. Creditable Costs are in accordance with the final National Creditable Cost Guidance, approved by EPA in a letter dated March 21, 2017, and the California Creditable Cost Guidance, approved by CARB in a letter dated August 4, 2017, as those documents were amended by the First Supplement to the Creditable Cost Guidance dated March 12, 2019 and approved March 13, 2019.

Electrify America formally requests that CARB confirm that all costs expended during the period covered are creditable costs.

36 2020 Annual Report to California Air Resources Board

Electrify America, LLC Schedule of Creditable Costs for Fiscal Year ending December 31, 2020 (in U.S. Dollars)

Creditable Costs California National Total

ZEV Infrastructure Investments DCFC Infrastructure Investments Green City Infrastructure Investments L2 MUD & Workplace Investments Other Infrastructure Related Investments Total - Investments 69,440,974 104,027,688 173,468,662

ZEV Infrastructure Expenses Call Center Credit Card Processing Fees Creditable Electricity Charges Land Lease Maintenance Expense Networking Fees Site Acquisition and Identification Other Operating Expenses Subtotal - ZEV Infrastructure Expenses 11,685,205 36,514,104 48,199,309

Green City Expenses Car Share Infrastructure Marketing SMUD Storage Shares Subtotal - Green City Expenses - - -

Education and Marketing Expenses Brand Neutral Education Branded Marketing Subtotal - Education and Marketing Expenses 10,896,895 13,160,048 24,056,943

Overhead Expenses Facilities Costs Legal Maintenance Miscellaneous Personnel Costs Personnel-Related Costs Property Taxes Service Level Agreements Telecom Subtotal - Overhead Expenses 6,542,277 11,759,096 18,301,373

Total - Expenses 29,124,377 61,433,248 90,557,625

Grand Total - Creditable Spending 98,565,351 165,460,936 264,026,287

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Notes: 1. The basis of cost presentation is accrual accounting in accordance with VWAG IFRS accounting standards (reference VW IFRS Handbook – May 2019). The acquisition of capitalizable assets (i.e. additions to property, plant and equipment) are reported in the Schedule of Creditable Costs when the costs are incurred. 2. Creditable Costs are in accordance with the published National Creditable Cost Guidance approved by EPA in a letter dated March 21, 2017 and the California Creditable Cost Guidance approved by CARB in a letter dated August 4, 2017, as modified by the Creditable Cost Supplement approved by CARB and EPA on March 13, 2019. 3. Reported overhead expenses in any given year will be provisionally treated as creditable, but EPA/CARB will only approve overhead costs for a particular investment cycle where the average overhead over a given 30-month cycle ends up being at or below the threshold specified in § 5.1 of Appendix C-1. The weighted average of 13 percent will be used as the overhead threshold for the first ZEV Investment cycle and subsequent Investment cycles are subject to a 10% percent threshold. 4. For 2020, the overhead costs as a percentage of total creditable costs are within the annual target. The 2020 costs have been segregated between Cycle 1 and Cycle 2 activities. The Cycle 1 costs have been accumulated which allows for the assessment of overhead costs versus the stated target. The total overhead cost of Cycle 1 totaled $40,678,475 and that of Cycle 2 was $21,617,621 representing 8% and 7% of the total spending in the respective Cycles. Therefore, we claim all of the overhead costs for Cycle 1 and 2 as creditable without need to restate prior year amounts claimed as provisionally creditable. Further, the Cycle 2 planning demonstrates that the overhead costs in subsequent year will be below the threshold and the overall overhead costs for Cycle 2 are expected to be below the threshold. The 2020 overhead costs are claimed as provisionally creditable, subject to measurement and verification at the conclusion of Cycle 2, at the end of 2021. 5. "The cumulative Cycle 1 spending, including costs reported in the 2017, 2018 and 2019 Annual Reports, totals $300,000,000 for the National Investment Plan and $200,000,000 for the California Investment Plan. The Cycle 1 spending goal is $300,000,000 for the National Investment Plan and $200,000,000 for the California Investment Plan.

The National Investment plan goal was achieved within the specified Cycle 1 timeframe. Total spending on National Investment plan activities through June 30, 2019 totaled $300,000,000.

The California Investment plan goal was not achieved within the specified Cycle 1 timeframe. The unfinished Cycle 1 projects include L2 Workplace / MUD sites, DCFC charging sites, Battery Storage systems, and Green City initiatives. The activities for these specified Cycle 1 projects continued without pause after June 30, 2019 and the spending was discretely tracked and reported as Cycle 1 spending. At the end of December 31, 2020, the spending shortfall for Cycle 1 of $7,618,076 was completed and was reported as Cycle 1 spending. 6. The Service Level Agreement costs, reported in the Schedule of Creditable Costs, are Related Party Transactions between Electrify America, LLC and affiliated companies comprised of Volkswagen AG subsidiaries. For 2020, no Service Level Agreement costs have been claimed as creditable. 7. The COVID-19 Pandemic had far reaching impacts to U.S. communities and businesses. The efforts to reduce the spread of the COVID-19 virus, including Stay at Home mandates, introduced new restrictions on businesses in 2020. Electrify America was subject to these restrictions and introduced measures to accommodate the restrictions. Despite a temporary setback, the Cycle 2 projects continued to be developed and deployed in 2020. As of December 31, 2020, the cumulative Cycle 2 spending is on pace, based on the proportion of spending over the 30-month Cycle.

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Electrify America, LLC Schedule of Creditable Costs for Fiscal Year ending December 31, 2020 (in U.S. Dollars)

California California California Creditable Costs Cycle 1 Cycle 2 Total

ZEV Infrastructure Investments DCFC Infrastructure Investments Green City Infrastructure Investments L2 MUD & Workplace Investments Other Infrastructure Related Investments Total - Investments 7,618,076 61,822,898 69,440,974

ZEV Infrastructure Expenses Call Center Credit Card Processing Fees Creditable Electricity Charges Land Lease Maintenance Expense Networking Fees Site Acquisition and Identification Other Operating Expenses Subtotal - ZEV Infrastructure Expenses - 11,685,205 11,685,205

Green City Expenses Car Share Infrastructure Marketing SMUD Storage Shares Subtotal - Green City Expenses - - -

Education and Marketing Expenses Brand Neutral Education Branded Marketing Subtotal - Education and Marketing Expenses - 10,896,895 10,896,895

Overhead Expenses Facilities Costs Legal Maintenance Miscellaneous Personnel Costs Personnel-Related Costs Property Taxes Service Level Agreements Telecom Subtotal - Overhead Expenses - 6,542,277 6,542,277

Total - Expenses - 29,124,377 29,124,377

Grand Total - Creditable Spending 7,618,076 90,947,275 98,565,351

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Electrify America, LLC Evaluation of California Costs spent in Low-income and Disadvantaged Communities For Fiscal Year ending December 31, 2020 (in U.S. Dollars)

FY2020 FY2020 FY2020 Creditable Costs Non-LIC/DAC LIC/DAC Total

ZEV Infrastructure Investments (CAPEX) Highway Metro Multi-Unit Dwelling Workplace All Other Investments Total - Investments 18,259,967 48,176,539 66,436,506

ZEV Infrastructure Expenses (OPEX) Call Center Credit Card Processing Fees Creditable Electricity Charges Land Lease Maintenance Expense Networking Fees & Software Site Acquisition & Identification All Other Operating Expenses Subtotal - ZEV Infrastructure Expenses 4,974,436 6,710,769 11,685,205

Green City Investments & Expenses Car Share (CAPEX) Car Share (OPEX) Infrastructure (CAPEX) Infrastructure (OPEX) Marketing SMUD Storage Shares Subtotal - Green City Expenses - 3,004,468 3,004,468

Education and Marketing Expenses Brand Neutral Education Branded Marketing Subtotal - Education and Marketing Expenses 7,493,628 3,403,267 10,896,895

Overhead Expenses Personnel Costs Personnel-Related Costs All Other Overhead Costs Subtotal - Overhead Expenses 2,178,739 4,363,538 6,542,277

Total - Expenses (incl'g GC CAPEX) 14,646,803 17,482,042 32,128,845

Grand Total - Creditable Spending 32,906,770 65,658,581 98,565,351

Percentage (%) Creditable Spending 33% 67% 40 2020 Annual Report to California Air Resources Board

9. Supplemental Schedule of Creditable Costs In addition to the required schedule of creditable costs listed above, Electrify America is providing supplemental schedules which show the cumulative spend through calendar year 2020, including the previously reported costs from calendar years 2017-2019.

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Electrify America, LLC Supplemental - Cumulative Schedule of Creditable Costs for Cycle 1 and 2 for January 1, 2017 through December 31, 2020 (in U.S. Dollars)

Creditable Costs California National Total

ZEV Infrastructure Investments DCFC Infrastructure Investments Green City Infrastructure Investments L2 MUD & Workplace Investments Other Infrastructure Related Investments Total - Investments 191,882,257 355,507,135 547,389,392

ZEV Infrastructure Expenses Call Center Credit Card Processing Fees Creditable Electricity Charges Land Lease Maintenance Expense Networking Fees Site Acquisition and Identification Other Operating Expenses Subtotal - ZEV Infrastructure Expenses 33,423,561 68,004,780 101,428,341

Green City Expenses Car Share Infrastructure Marketing SMUD Storage Shares Subtotal - Green City Expenses 23,055,587 - 23,055,587

Education and Marketing Expenses Brand Neutral Education Branded Marketing Subtotal - Education and Marketing Expenses 37,986,910 49,591,199 87,578,110

Overhead Expenses Facilities Costs Legal Maintenance Miscellaneous Personnel Costs Personnel-Related Costs Property Taxes Service Level Agreements Telecom Subtotal - Overhead Expenses 23,201,122 39,094,973 62,296,095

Total - Expenses 117,667,181 156,690,952 274,358,133

Grand Total - Creditable Spending 309,549,437 512,198,087 821,747,525 42 2020 Annual Report to California Air Resources Board

Electrify America, LLC Supplemental - Cumulative Schedule of Creditable Costs for Cycle 1 and 2 for January 1, 2017 through December 31, 2020 (in U.S. Dollars)

California California California Creditable Costs Cycle 1 Cycle 2 Total

ZEV Infrastructure Investments DCFC Infrastructure Investments Green City Infrastructure Investments L2 MUD & Workplace Investments Other Infrastructure Related Investments Total - Investments 128,854,167 63,028,089 191,882,257

ZEV Infrastructure Expenses Call Center Credit Card Processing Fees Creditable Electricity Charges Land Lease Maintenance Expense Networking Fees Site Acquisition and Identification Other Operating Expenses Subtotal - ZEV Infrastructure Expenses 10,967,710 22,455,851 33,423,561

Green City Expenses Car Share Infrastructure Marketing SMUD Storage Shares Subtotal - Green City Expenses 23,055,587 - 23,055,587

Education and Marketing Expenses Brand Neutral Education Branded Marketing Subtotal - Education and Marketing Expenses 20,927,072 17,059,839 37,986,910

Overhead Expenses Facilities Costs Legal Maintenance Miscellaneous Personnel Costs Personnel-Related Costs Property Taxes Service Level Agreements Telecom Subtotal - Overhead Expenses 16,195,464 7,005,658 23,201,122

Total - Expenses 71,145,832 46,521,348 117,667,181

Grand Total - Creditable Spending 200,000,000 109,549,437 309,549,437 43 2020 Annual Report to California Air Resources Board

10. Attestation by Third-Party Reviewer

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