Data for the telecoms sector, 2008

August 2009

Contact details:

Fixed: Nicholas Collins Mobile: Liz Hall Alternative contact: Ian Macrae

Tel: 020 7981 3000 Email: market.intelligence@.org.uk

0 Operator-reported UK telecoms industry retail revenue (£bn)

1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008

Fixed voice 11. 05225 11. 78372 12. 33594 11. 71274 11. 69535 11. 20894 10. 5715 9. 866432 9. 447166 9. 278326 90121699.012169

Fixed data 1.087249 1.257157 1.40676 1.839373 1.746577 2.138579 2.611802 2.979919 3.311738 3.346995 3.350593

Corporate data services 2.141113 2.25383 2.37248 2.497376 2.628848 2.767241 2.912919 3.052721 3.143963 3.200675 3.249419

Mobile voice 3.639985 4.811325 6.064203 6.946527 7.575515 7.948006 9.686477 10.31421 10.61156 11.31841 11.50329

Mobile messaging 0 0.069426 0.403472 0.973512 1.402357 1.657974 2.039983 2.372714 2.582043 2.891783 2.925316

Mobile data 0 0 0 0 0.04388 0.108593 0.208845 0.382371 0.615635 0.832763 0.944972

Total 17.9206 20.1699 22.58286 23.96953 25.09252 25.82933 28.03153 28.96836 29.71211 30.86895 30.98576

Source: Ofcom / operators / IDC Note: The bundling of messaging and data services in with monthly rental tariffs mean that there will be an element of mobile data revenue included in mobile voice revenues

1 MbilMobile an ddtd data services as a proportion o f operat or-reportdted ret tilail revenue (%)

1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 Proportion mobile voice and data 20.31174 24.17061 28.63975 33.04211 35.95395 37.61063 42.57815 45.11574 46.47681 48.73167 49.61499 Proportion fixed and mobile data 18.01481 17.72369 18.52162 22.15421 23.20078 25.83259 27.73144 30.33559 32.48972 33.27685 33.79068

Source: Ofcom / operators

2 Fixed and mobil e opera tor-reportdUKtlted UK telecoms idindus try re tiltail revenue (£bn)

1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008

Fixed revenues 14.28061 15.29471 16.11518 16.04949 16.07077 16.11476 16.09622 15.89907 15.90287 15.826 15.61218

Mobile revenues 3.639985 4.875188 6.467675 7.920039 9.021752 9.714572 11.9353 13.06929 13.80924 15.04295 15.37358

17.9206 20.1699 22.58286 23.96953 25.09252 25.82933 28.03153 28.96836 29.71211 30.86895 30.98576

Source: Ofcom / operators

3 ViVoice an ddtd data opera tor-reportdUKtlted UK telecoms idindus try re tiltail revenue (£bn)

1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008

Voice revenues 14.69223 16.59505 18.40015 18.65927 19.27086 19.15694 20.25798 20.18064 20.05873 20.59673 20.51546

Data revenues 3.228362 3.57485 4.182712 5.310261 5.821662 6.672386 7.773548 8.787725 9.653379 10.27222 10.4703

17.9206 20.1699 22.58286 23.96953 25.09252 25.82933 28.03153 28.96836 29.71211 30.86895 30.98576

Source: Ofcom / operators

4 Estimated UK broadband service provision retail connection share (%)

2003 2004 2005 2006 2007 2008 2009 H1 (E) BT 25.56442 23.57394 23.34661 23.8433 26.52016 26.88125 25.91772 ntl 31.50317 22.40377 18.47124 Telewest 13. 47786 11. 48265 10. 20383

Virgin Media 25.36878 23.71637 22.77655 22.53254 TalkTalk 0.8 0.79 0.771125 AOL 7.759605 11.93813 12.30404

TalkTalk/AOL 16.21167 16.68578 15.62893

TalkTalk/AOL/Tiscali 24.72067 2.725533 2.351011 1.683641 1.2734 Tiscali 3. 245365 5. 777265 86605398.660539 10. 25726 8. 76588 92269999.226999 BSkyB 1.483105 7.682893 11.3165 12.41717 Orange Home 4.755464 8.88114 8.671213 8.071585 7.29202 5.788491 5.39292 Other 10.16858 12.80209 15.88776 13.49089 9.336894 8.381278 9.018986

Source: Ofcom / operators Note: 2009 H1 estimate assumes the completion of the and Tiscali merger

5 CbidCombined connec tion shfthhare of the five larges t UK broa dban d providers (%)

2003 2004 2005 2006 2007 2008 2009 H1 (E) Top 5 83.1 78.3 73.0 83.8 83.4 85.8 91.0

Source: Ofcom / operators Note: Step increase in 2006 is partly due to the merger of ntl and Telewest to form ; 2009 H1 estimate assumes the completion of the Carphone Warehouse and Tiscali merger

6 Market share of post-pay and pre-pay subscriptions (%)

2004 2005 2006 2007 2008

Postpay 34% 34% 35% 36% 39%

Prepay 66% 66% 65% 64% 61%

Source: Ofcom

7 UK tel ecoms in dus try turnover

2003 2004 2005 2006 2007 2008

Operator-reported service revenues 34.34617 36.83633 37.38327 38.18333 39.50446 39.49786

Other revenue 16. 48023 16. 49327 19. 03743 18. 54797 21. 59044 22. 66234

50.8264 53.3296 56.4207 56.7313 61.0949 62.1602

Source: Ofcom / ONS / operators Note: Includes estimates where Ofcom does not receive data from operators

8 Operator-reported UK telecoms revenue (£bn)

2003 2004 2005 2006 2007 2008

Operator-reported retail service revenues 25. 82933 28. 03153 28. 96836 29. 71211 30. 86895 30. 98593

Wholesale revenue 8.516846 8.804803 8.414904 8.471219 8.635511 8.511927 34.34617 36.83633 37.38327 38.18333 39.50446 39.49786

Source: Ofcom / operators Note: Includes estimates where Ofcom does not receive data from operators

9 UK telecoms industry retail revenue (£bn)

2003 2004 2005 2006 2007 2008 Fixed calls & access 11.20894 10.5715 9.866432 9.447166 9.278326 9.012169 Mobile voice & data 9.714572 11.9353 13.06929 13.80924 15.04295 15.37375 Internet & broadband 2. 138579 2. 611802 2. 979919 3. 311738 3. 346995 33505933.350593 Corporate data services 2.767241 2.912919 3.052721 3.143963 3.200675 3.249419 Total 25.82933 28.03153 28.96836 29.71211 30.86895 30.98593

Source: Ofcom / operators / IDC

10 GthiGrowth in opera tor-reportdtlted telecoms revenues in 2008 (£ m )

Mobile Corporate data services Internet & broadband Fixed voice Total Growth 330.6288 48.74434 3.597526 (266.1578) 116.8128

Source: Ofcom / operators / IDC

11 TtltlTotal telecoms connections (m illions )

2003 2004 2005 2006 2007 2008 Mobile subscriptions 52.86857 60.02891 65.80567 70.07793 73.80616 76.83244 Fixed lines 34.92838 34.48374 33.99636 33.52908 33.45035 33.24199 Total internet subscriptions 13.4759 15.34546 16.33211 17.52387 18.66883 19.18551 Of which broadband 3.113702 6.125407 9.898653 13.01324 15.6061 17.27566

Source: Ofcom / operators Note: Includes estimates where Ofcom does not receive data from operators; broadband excludes corporate connections

12 Share o fttlUKfidf total UK fixed an d mo biltlbile telecoms connections (%)

2003 2004 2005 2006 2007 2008 BT 32.6867 29.33002 25.92573 22.70306 20.74037 18.68431 Cable 5.296407 5.002437 4.480578 4.222506 4.218286 4.183374 14. 49025 14. 82567 15. 18421 14. 475 15. 63182 16. 05652 O2 15.00972 15.57056 17.01458 18.3706 18.67681 19.50495 T-Mobile 14.90875 15.42577 15.3426 16.31664 16.13993 15.24932 Orange 15.54618 15.04701 14.88787 14.80827 14.64881 14.90151 3UK 0 2.645148 3.506943 3.667706 3.715392 4.088143 Other 2.061995 2.153386 3.657489 5.436222 6.22859 7.331872

Source: Ofcom / operators Note: Includes estimates where Ofcom does not receive data from operators; ‘Other’ includes carrier pre-selection and wholesale line rental in additional to fixed other licensed operators

13 Share of total outbound voice call volumes (billions of minutes)

2003 2004 2005 2006 2007 2008 BT 42. 86389 39. 66236 35. 11403 32. 02498 29. 39373 25. 70634 Other fixed 31.05084 32.13369 33.94104 32.31089 30.07353 29.83389 Mobile 26.08527 28.20395 30.94493 35.66412 40.53274 44.45976

Source: Ofcom / operators Note: Includes estimates where Ofcom does not receive data from operators

14 Fixed vo ice te lecoms revenue (£bn)

2003 2004 2005 2006 2007 2008

Access 4.611533 4.572097 4.545485 4.539191 4.650434 4.694984

UK geographic calls 2.375091 1.968281 1.681104 1.567674 1.467106 1.386055

International calls 0.751259 0.677489 0.610405 0.577818 0.575884 0.573374

Calls to mobiles 2.08944 1.95273 1.790491 1.713502 1.660634 1.558555

Other voice calls 1.381613 1.400906 1.238946 1.04898 0.924268 0.7992

Total including access revenues 11.20894 10.5715 9.866432 9.447166 9.278326 9.012169

Source: Ofcom / operators

15 AthlifidAverage monthly voice revenue per fixed line (£)

2003 2004 2005 2006 2007 2008

Access 10.95622 10.97814 11.06279 11.20366 11.5718 11.73294

Calls 17.50878 15.86397 14.0432 12.92851 11.92952 11.0565

Total 28.46501 26.84211 25.10599 24.13217 23.50131 22.78944

Source: Ofcom / operators Note: Includes spend on non-geographic voice calls

16 Fixed tel ecoms ca ll volumes (billions o f m inu tes )

2003 2004 2005 2006 2007 2008 Voice calls 166.9568 163.3183 159.407 148.8214 146.5311 138.6068 Narrowband internet calls 167.9642 140.5753 82.23131 42.37518 14.55646 4.841743 Total 334.9209 303.8937 241.6383 191.1966 161.0875 143.4485

Source: Ofcom / operators

17 BT sh are of ret ail resid en tia l vo ice ca ll vo lumes by t(%)type (%)

2003 2004 2005 2006 2007 2008

Calls to mobiles 72.74911 66.18292 61.11043 57.72915 55.40411 51.16198

UK geographic calls 70.9191 64.4441 58.77847 53.72614 52.17929 48.06128 International calls 51.74985 47.92155 44.84338 43.44485 37.65973 32.01055

Source: Ofcom / operators

18 Fixed tel ecoms connections (m illions )

2003 2004 2005 2006 2007 2008

Fixed lines (RHS) 34.92838 34.48374 33.99636 33.52908 33.45035 33.24199

DSL 1. 736308 4. 166748 7. 219807 9. 92814 12. 1572 13. 55686

ISDN channels 5.079757 4.87001 4.668819 4.654898 4.711606 4.595309

Cable 1.368894 1.948659 2.665846 3.0585 3.4139 3.6828

Source: Ofcom / operators Note: Includes estimates where Ofcom does not receive data from operators; broadband excludes corporate connections

19 Share of fi xed li nes ta king non-BT voi ce servi(%)ices (%)

2003 2004 2005 2006 2007 2008

Cable 13.3132 13.71062 13.15349 13.04781 13.52568 13.85244

Other direct access 4.509086 3.477939 3.583403 3.507276 3.346521 3.463635

WLR lines 0 2.392432 6.862499 12.50556 13.53648 16.01244

Full LLU 0.015512 0.031606 0.291272 0.785438 3.088592 4.801999

Total 17. 8378 19. 6126 23. 89067 29. 84609 33. 49727 38. 13051

Source: Ofcom / operators Note: Includes estimates where Ofcom does not receive data from operators; excludes BT retail lines taking call services from another operator

20 PtifbdldhProportion of unbundled exchanges an d connec tdted premi(%)ises (%)

2005 2006 2007 2008

Proportion of premises connected to unbundled BT exchange 39.6 66.6 80.19 84.19

Proportion of BT exchanges that have been unbundled 12.44 23.3 31.02 34.74

Proportion of total lines that have been unbundled 0.71 4.67 13.37 19.89

Source: Ofcom / operators

21 FllFully and parti tillally un bun dlddled lines (m illions )

2004 2005 2006 2007 2008 H1 2009

Fully unbundled 0.01 0.1 0.26 1.03 1.6 1.8

Partially unbundled 0.02 0.09 1.03 2.7 3.91 4.1

Total LLU 0.03 0.19 1.3 3.73 5.5 6

Source: Ofcom / operators

22 EtiEstima tdted mobile retiltail revenue, by servi(£ice (£bn)

2003 2004 2005 2006 2007 2008

Voice revenue 7.948006 9.686477 10.31421 10.61156 11.31841 11.50329

SMS revenue 1.657967 2.008887 2.312342 2.524071 2.810216 2.817273

Data revenue 0.108599 0.23994 0.442743 0.673606 0.914329 1.053015

Total 9.714572 11.9353 13.06929 13.80924 15.04295 15.37358

Source: Ofcom / operators Note: Includes estimates where Ofcom does not receive data from operators

23 EtiEstima tdted mo bile re tiltail revenue, by ne twor k operat(£tor (£bn)

2003 2004 2005 2006 2007 2008

Vodafone 2.58 3.55 3.73 3.67 4.01 3.95

O2 (including ) 2.38 3.55 3.26 3.66 4.07 4.27

T-Mobile (including Virgin Mobile) 2 2.15 2.12 2.48 2.68 2.61

Orange 2.73 2.96 3.09 2.98 3.19 3.36

3UK 0.03 0.31 0.87 1.02 1.08 1.18

Total 9.71 12.52 13.07 13.81 15.04 15.37

Source: Ofcom / operators Note: Includes estimates where Ofcom does not receive data from operators

24 Average monthlyretiltail revenue per mobile subitibscription (£)

2003 2004 2005 2006 2007 2008

Voice calls 12.93425 14.29981 13.66107 13.01551 13.11056 12.72725

SMS messages 2.698106 2.965651 3.062674 3.095875 3.255185 3.117033

Data services 0.176729 0.354216 0.586409 0.826205 1.059104 1.165057

Total 15.80908 17.61968 17.31015 16.93759 17.42485 17.00934

Source: Ofcom / operators Note: Includes estimates where Ofcom does not receive data from operators

25 AthltilbilbitibbitiAverage monthly retail revenue per mobile subscription, by subscription t(£)type (£)

2003 2004 2005 2006 2007 2008

Contract 34. 18207 38. 07687 36. 62518 34. 92745 35. 03117 32. 19883

Pre-pay 7.129959 7.436215 7.338756 7.452893 7.736953 7.847332

Source: Ofcom / operators Note: Includes estimates where Ofcom does not receive data from operators

26 MbilMobile vo ice ca ll volumes (billions o f m inu tes )

2003 2004 2005 2006 2007 2008

Pre-pay 14. 55383 14. 91012 17. 24495 21. 067 27. 38526 31. 47751

Contract 44.36693 49.24694 54.18844 61.43104 72.48997 79.47671

Total 58.92076 64.15706 71.43339 82.49804 99.87523 110.9542

Source: Ofcom / operators Note: Includes estimates where Ofcom does not receive data from operators

27 MbilMobile messag ing volumes (billions )

2003 2004 2005 2006 2007 2008

SMS 22.20594 26.92743 35.39762 46.00823 62.59663 84.80294

MMS 0.027394 0.122546 0.248765 0.222586 0.326622 0.473433

Total 22.23334 27.04998 35.64638 46.23081 62.92325 85.27637

Source: Ofcom / operators Note: Includes estimates where Ofcom does not receive data from operators

28 MbilMobile su bscr itiiptions, by ne twor k operator ( milli ons )

2003 2004 2005 2006 2007 2008

Vodafone 12. 722 14. 01214 15. 15415 14. 99711 16. 76614 17. 67412

O2 (including Tesco Mobile) 13.17808 14.71615 16.9809 19.03323 20.0321 21.46997

T-Mobile (including Virgin Mobile) 13.08943 14.5793 15.31222 16.90519 17.31112 16.7856

Orange 13.64907 14.22133 14.8584 15.3424 15.7118 16.40275

3UK 0.23 2.5 3.5 3.8 3.985 4.5

Total 52.86857 60.02891 65.80567 70.07793 73.80616 76.83244

Source: Ofcom / operators Note: Includes estimates where Ofcom does not receive data from operators

29 Pre-pay and contttract mobile subitibscriptions (milli ons )

2003 2004 2005 2006 2007 2008

Pre-ppyay 35.58 39.79 43.2 45.78 47.04 46.93

Contract 17.29 20.23 22.61 24.3 26.77 29.91

Total 52.87 60.03 65.81 70.08 73.81 76.83

Proportion contract (RHS) 32.7 33.71 34.36 34.68 36.27 38.92

Source: Ofcom / operators Notes: Based on network operator reported figures; includes estimates where Ofcom does not receive data from the operators

30 EtiEstima tdUKitted UK interne t an dbd broa dban d re tiltail revenue (£bn)

2003 2004 2005 2006 2007 2008

Residential narrowband 0.953278 0.940808 0.66714 0.535318 0.24962 0.11823

Residential broadband 0. 56963 1. 088137 1. 764182 2. 207218 2. 604646 27028782.702878

SME 0.615671 0.582857 0.548597 0.569202 0.49273 0.529485

Total 2.138579 2.611802 2.979919 3.311738 3.346995 3.350593

Source: Ofcom / operators

31 UK resid enti a l an d sma ll bus iness in terne t connections (m illions )

2003 2004 2005 2006 2007 2008

Residential narrowband 9.858955 8.845461 6.131022 4.25933 2.857511 1.683506

Residential broadband 2.661277 5.407639 8.804251 11.70973 14.29382 15.92522

SME narrowband 0.458594 0.34626 0.286576 0.235211 0.189403 0.210643

SME broadband 0.497072 0.746101 1.110263 1.319598 1.328092 1.366138

Total 13. 4759 15. 34546 16. 33211 17. 52387 18. 66883 19. 18551

Source: Ofcom / operators Note: SME broadband includes some connections over leased lines

32 UK resid enti a l an d sma ll bus iness broa dban d connections (m illions )

2003 2004 2005 2006 2007 2008

BT retail DSL 0.796 1.444 2.311 3.102786 4.138763 4.643914

Other non-LLU DSL 0.932079 2.694947 4.716807 5.530272 4.289627 3.410339

Cable modem 1.368894 1.948659 2.665846 3.0585 3.4139 3.6828

LLU DSL 0.008229 0.027801 0.192 1.295082 3.72881 5.502607

Other 0.0085 0.01 0.013 0.0266 0.035 0.036

Total 3.113702 6.125407 9.898653 13.01324 15.6061 17.27566

Source: Ofcom / operators Note: Excludes connections made over cellular networks

33 EtiEstimat tdUKbed UK broa dban d serv ice prov iiision re tiltail connec tion sh(%)hare (%)

2003 2004 2005 2006 2007 2008

BT 25. 56 23. 57 23. 35 23. 84 26. 52 26. 88

Virgin Media 44.98 33.89 28.68 25.37 23.72 22.78

TalkTalk/AOL Broadband 8.56 12.73 13.08 16.21 16.69 15.63

Tiscali 5.97 8.13 10.34 11.53 8.77 9.23

BSkyB 0.00 0.00 0.00 1.48 7.68 11.32

Orange Home 4.76 8.88 8.67 8.07 7.29 5.79

Other 10.17 12.80 15.89 13.49 9.34 8.38

Source: Ofcom / operators Note: Where ISPs have merged the historic market shares are the total for the providers that made up the group at the end of 2008

34 UK bus iness te lecoms serv ices revenue (£bn)

2003 2004 2005 2006 2007 2008

Fixed voice 4.625172 4.163085 3.809191 3.523417 3.382631 3.14988

Mobile 3.595391 4.558292 5.136917 5.800581 6.516307 6.933685

Non-corporate internet 0.615671 0.582857 0.548597 0.569202 0.49273 0.529485

Corporate Data Services 2.767241 2.912919 3.052721 3.143963 3.200675 3.249419

TtlTotal 11. 60348 12. 21715 12. 54743 13. 03716 13. 59234 13. 86247

Source: Ofcom / operators / IDC

35 AthlibifidAverage monthly voice revenue per business fixed line (£)

2003 2004 2005 2006 2007 2008

Line rental 15.6007 14.69969 14.28238 13.66797 14.12912 13.96464

Local 3.404274 2.961699 2.724685 2.865977 2.538738 2.117202

National 4.543363 3.570999 2.921582 2.689107 2.454077 2.171587

International 2.543115 2.326108 2.204935 2.058289 2.213647 2.256874

Calls to mobiles 7.607389 7.063195 6.614353 6.373172 5.776099 5.154133

Total 33.69884 30.62169 28.74793 27.65451 27.11168 25.66443

Source: Ofcom / operators Note: Excludes revenues from non-geographic voice calls

36 BkdfbiBreakdown of business mo bile revenue (£bn)

2003 2004 2005 2006 2007 2008

Voice calls and rental 3.351439 4.166739 4.55788 4.980634 5.561532 5.81165

Data (inc. SMS) 0.243953 0.391553 0.579037 0.819947 0.954775 1.122034

Total 3.595391 4.558292 5.136917 5.800581 6.516307 6.933685

Source: Ofcom / operators

37 BiBusiness vo ice ca ll volumes (billions o f m inu tes )

2003 2004 2005 2006 2007 2008

Fixed 54.13 50.04 45.67 43.88 39.97 35.44

Mobile 26.38 28.23 31.55 38.47 47.4 53.63

80.51 78.27 77.21 82.36 87.37 89.07

Source: Ofcom / operators Note: Fixed data excludes non-geographic voice call volumes

38 AthltbdilllbifidAverage monthly outbound voice call volumes per business fixed line (m inu tes )

2003 2004 2005 2006 2007 2008

Local calls 152.311 144.2711 134.067 126.8898 116.0128 103.9711

National calls 183.8642 166.3063 150.5578 144.0828 130.3471 114.0778

International calls 25.10167 24.48058 22.19763 23.36545 23.26562 20.65948

Calls to mobiles 53. 3884 53. 86921 55. 13005 59. 91289 57. 04695 54. 33765

Total 414.6653 388.9272 361.9525 354.2509 326.6725 293.046

Source: Ofcom / operators Note: Excludes non-geographic voice call volumes

39 BiBusiness fidfixed lines, by type ( milli ons )

2003 2004 2005 2006 2007 2008

PSTN lines 5.98 5.8 5.55 5.3 5.19 5.17

ISDN2 channels 1.66 1.58 1.51 1.45 1.4 1.25

ISDN30 channels 3.16 3.12 3.04 3.13 3.11 3.16

Total 10. 8 10. 51 10. 1 9889.88 979.7 9589.58

Source: Ofcom / operators Note: Figures may be overstated due to an element of double-counting of WLR lines

40 RlReal average house hldhold spen d on tltelecoms servi(£ices (£ per mon th)

2003 2004 2005 2006 2007 2008

Fixed voice 31.34124 29.11176 26.63745 24.90016 23.49223 22.25615

Mobile voice & text 29.12965 33.51183 34.88359 33.66396 33.97562 32.04203

Internet & broadband 7.249626 9.216961 10.69203 11.5281 11.37322 10.71032

Total 67.72051 71.84055 72.21307 70.09222 68.84107 65.00851

As a %age of total household spend 317%3.17% 337%3.37% 338%3.38% 335%3.35% 336%3.36% 321%3.21%

Source: Ofcom / operators / ONS No tes: I ncl ud es es tima tes wh ere Ofcom d oes not recei ve d a ta f rom operat ors; adj us te d to CPI; inc lu des VAT

41 RlReal cos tfbktft of a basket of resid idtilfidential fixed vo ice servi(£ices (£ per mon th)

2003 2004 2005 2006 2007 2008

Fixed access 12.35864 12.51981 12.68901 12.88999 12.7703 12.67038

UK geograp hic ca lls 5. 630555 4. 600887 3. 995185 3. 674818 3. 697204 36564663.656466

International calls 2.722865 2.311463 2.105185 2.10864 1.648416 1.27792

Calls to mobiles 4.330038 3.895257 3.552318 3.505018 3.821043 3.969199

Total 25.04 23.33 22.34 22.18 21.94 21.57

Source: Ofcom / operators Note: Includes VAT; excludes non-geographic voice calls

42 RlReal cos tfbktft of a basket of mobil e servi(£ices (£ per mon th)

2003 2004 2005 2006 2007 2008

Line rental fee and inclusive calls and texts 10.02 10.65 10.39 9.57 9.69 9.90

Metered voice 12.27 10.20 7.91 6.24 4.09 3.27

Metered messaging 9.20 8.42 7.90 6.40 5.01 3.55

Total 31.49 29.27 26.20 22.22 18.79 16.71

Source: Ofcom / operators Note: Includes VAT; excludes non-geographic voice calls

43 CifComparison of average fiddbilillfixed and mobile voice call charges (pence per minute)

2003 2004 2005 2006 2007 2008

Fixed 6916.91 6646.64 6596.59 6686.68 7197.19 7427.42

Mobile 13.49 15.10 14.44 12.86 11.33 10.37

Source: Ofcom / operators AbiltiitbtAverage mobile cost per voice minute, by customer t(type (pence)

2003 2004 2005 2006 2007 2008

Contract 12. 71405 14. 64749 14. 312 12. 98807 11. 96957 11. 22059

Pre-pay 15.85268 16.58629 14.83773 12.49753 9.646331 8.213926

Source: Ofcom / operators Note: Includes estimates where Ofcom does not receive data from operators; contract includes rental element; analysis of price per minute for contract calls incorppyorates monthly line rental which often includes a number of inclusive SMS messa g(ges (and sometimes data allowance); fig ures are calculated using actual minutes of usage

45 Average monthly voice call volumes per residential fixed line (minutes)

2003 2004 2005 2006 2007 2008

UK geographic calls 264.17 264.97 259.72 252.76 235.17 231.65

International calls 10.17 10.52 10.08 9.61 11.24 13.76

Calls to mobiles 29.40 30.38 30.30 29.24 26.68 24.25

Total 303.74 305.87 300.09 291.61 273.08 269.66

Source: Ofcom / operators Note: Excludes non-geographic voice calls

46 Average mon thly outb oun d vo ice m inu tes per mo bile connection (actltuals)

2003 2004 2005 2006 2007 2008

UK fixed 38 34.83 32.25 31.73 32.26 31.26

On-net 31.41 30.08 28.34 30.22 37.02 42.33

Off-net 16.85 19.34 21.22 25.65 31.69 33.3

International 1.28 1.15 1.16 1.26 1.62 1.94

Other 8348.34 9319.31 11. 64 12. 33 13. 09 13. 94

Total 95.89 94.71 94.61 101.19 115.69 122.76

Source: Ofcom / operators Note: Excludes 3UK; ‘Other calls’ include roaming, premium rate calls, WAP calls and all other call types

47 Average monthly ou tboun d mobile m inu tes, by cus tomer t(type (actltuals)

2003 2004 2005 2006 2007 2008

Contract 225. 04 218. 75 210. 8 218. 26 236. 57 233. 72

Pre-pay 34.87 32.97 34.63 39.46 49.18 55.83

Source: Ofcom / operators Note: Includes estimates where Ofcom does not receive data from operators

48 MthltbdMonthly outbound messages per mo bile connection (actltuals)

2003 2004 2005 2006 2007 2008

Text messages 36. 08142 39. 81428 46. 6663 56. 37169 72. 46947 99

Picture messages 0.044681 0.185393 0.345984 0.28851 0.399981 0.555072

Source: Ofcom / operators

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