Data for the telecoms sector, 2008
August 2009
Contact details:
Fixed: Nicholas Collins Mobile: Liz Hall Alternative contact: Ian Macrae
Tel: 020 7981 3000 Email: market.intelligence@ofcom.org.uk
0 Operator-reported UK telecoms industry retail revenue (£bn)
1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008
Fixed voice 11. 05225 11. 78372 12. 33594 11. 71274 11. 69535 11. 20894 10. 5715 9. 866432 9. 447166 9. 278326 90121699.012169
Fixed data 1.087249 1.257157 1.40676 1.839373 1.746577 2.138579 2.611802 2.979919 3.311738 3.346995 3.350593
Corporate data services 2.141113 2.25383 2.37248 2.497376 2.628848 2.767241 2.912919 3.052721 3.143963 3.200675 3.249419
Mobile voice 3.639985 4.811325 6.064203 6.946527 7.575515 7.948006 9.686477 10.31421 10.61156 11.31841 11.50329
Mobile messaging 0 0.069426 0.403472 0.973512 1.402357 1.657974 2.039983 2.372714 2.582043 2.891783 2.925316
Mobile data 0 0 0 0 0.04388 0.108593 0.208845 0.382371 0.615635 0.832763 0.944972
Total 17.9206 20.1699 22.58286 23.96953 25.09252 25.82933 28.03153 28.96836 29.71211 30.86895 30.98576
Source: Ofcom / operators / IDC Note: The bundling of messaging and data services in with monthly rental tariffs mean that there will be an element of mobile data revenue included in mobile voice revenues
1 MbilMobile an ddtd data services as a proportion o f operat or-reportdted ret tilail revenue (%)
1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 Proportion mobile voice and data 20.31174 24.17061 28.63975 33.04211 35.95395 37.61063 42.57815 45.11574 46.47681 48.73167 49.61499 Proportion fixed and mobile data 18.01481 17.72369 18.52162 22.15421 23.20078 25.83259 27.73144 30.33559 32.48972 33.27685 33.79068
Source: Ofcom / operators
2 Fixed and mobil e opera tor-reportdUKtlted UK telecoms idindus try re tiltail revenue (£bn)
1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008
Fixed revenues 14.28061 15.29471 16.11518 16.04949 16.07077 16.11476 16.09622 15.89907 15.90287 15.826 15.61218
Mobile revenues 3.639985 4.875188 6.467675 7.920039 9.021752 9.714572 11.9353 13.06929 13.80924 15.04295 15.37358
17.9206 20.1699 22.58286 23.96953 25.09252 25.82933 28.03153 28.96836 29.71211 30.86895 30.98576
Source: Ofcom / operators
3 ViVoice an ddtd data opera tor-reportdUKtlted UK telecoms idindus try re tiltail revenue (£bn)
1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008
Voice revenues 14.69223 16.59505 18.40015 18.65927 19.27086 19.15694 20.25798 20.18064 20.05873 20.59673 20.51546
Data revenues 3.228362 3.57485 4.182712 5.310261 5.821662 6.672386 7.773548 8.787725 9.653379 10.27222 10.4703
17.9206 20.1699 22.58286 23.96953 25.09252 25.82933 28.03153 28.96836 29.71211 30.86895 30.98576
Source: Ofcom / operators
4 Estimated UK broadband service provision retail connection share (%)
2003 2004 2005 2006 2007 2008 2009 H1 (E) BT 25.56442 23.57394 23.34661 23.8433 26.52016 26.88125 25.91772 ntl 31.50317 22.40377 18.47124 Telewest 13. 47786 11. 48265 10. 20383
Virgin Media 25.36878 23.71637 22.77655 22.53254 TalkTalk 0.8 0.79 0.771125 AOL 7.759605 11.93813 12.30404
TalkTalk/AOL 16.21167 16.68578 15.62893
TalkTalk/AOL/Tiscali 24.72067 Pipex 2.725533 2.351011 1.683641 1.2734 Tiscali 3. 245365 5. 777265 86605398.660539 10. 25726 8. 76588 92269999.226999 BSkyB 1.483105 7.682893 11.3165 12.41717 Orange Home 4.755464 8.88114 8.671213 8.071585 7.29202 5.788491 5.39292 Other 10.16858 12.80209 15.88776 13.49089 9.336894 8.381278 9.018986
Source: Ofcom / operators Note: 2009 H1 estimate assumes the completion of the Carphone Warehouse and Tiscali merger
5 CbidCombined connec tion shfthhare of the five larges t UK broa dban d providers (%)
2003 2004 2005 2006 2007 2008 2009 H1 (E) Top 5 83.1 78.3 73.0 83.8 83.4 85.8 91.0
Source: Ofcom / operators Note: Step increase in 2006 is partly due to the merger of ntl and Telewest to form Virgin Media; 2009 H1 estimate assumes the completion of the Carphone Warehouse and Tiscali merger
6 Market share of post-pay and pre-pay subscriptions (%)
2004 2005 2006 2007 2008
Postpay 34% 34% 35% 36% 39%
Prepay 66% 66% 65% 64% 61%
Source: Ofcom
7 UK tel ecoms in dus try turnover
2003 2004 2005 2006 2007 2008
Operator-reported service revenues 34.34617 36.83633 37.38327 38.18333 39.50446 39.49786
Other revenue 16. 48023 16. 49327 19. 03743 18. 54797 21. 59044 22. 66234
50.8264 53.3296 56.4207 56.7313 61.0949 62.1602
Source: Ofcom / ONS / operators Note: Includes estimates where Ofcom does not receive data from operators
8 Operator-reported UK telecoms revenue (£bn)
2003 2004 2005 2006 2007 2008
Operator-reported retail service revenues 25. 82933 28. 03153 28. 96836 29. 71211 30. 86895 30. 98593
Wholesale revenue 8.516846 8.804803 8.414904 8.471219 8.635511 8.511927 34.34617 36.83633 37.38327 38.18333 39.50446 39.49786
Source: Ofcom / operators Note: Includes estimates where Ofcom does not receive data from operators
9 UK telecoms industry retail revenue (£bn)
2003 2004 2005 2006 2007 2008 Fixed calls & access 11.20894 10.5715 9.866432 9.447166 9.278326 9.012169 Mobile voice & data 9.714572 11.9353 13.06929 13.80924 15.04295 15.37375 Internet & broadband 2. 138579 2. 611802 2. 979919 3. 311738 3. 346995 33505933.350593 Corporate data services 2.767241 2.912919 3.052721 3.143963 3.200675 3.249419 Total 25.82933 28.03153 28.96836 29.71211 30.86895 30.98593
Source: Ofcom / operators / IDC
10 GthiGrowth in opera tor-reportdtlted telecoms revenues in 2008 (£ m )
Mobile Corporate data services Internet & broadband Fixed voice Total Growth 330.6288 48.74434 3.597526 (266.1578) 116.8128
Source: Ofcom / operators / IDC
11 TtltlTotal telecoms connections (m illions )
2003 2004 2005 2006 2007 2008 Mobile subscriptions 52.86857 60.02891 65.80567 70.07793 73.80616 76.83244 Fixed lines 34.92838 34.48374 33.99636 33.52908 33.45035 33.24199 Total internet subscriptions 13.4759 15.34546 16.33211 17.52387 18.66883 19.18551 Of which broadband 3.113702 6.125407 9.898653 13.01324 15.6061 17.27566
Source: Ofcom / operators Note: Includes estimates where Ofcom does not receive data from operators; broadband excludes corporate connections
12 Share o fttlUKfidf total UK fixed an d mo biltlbile telecoms connections (%)
2003 2004 2005 2006 2007 2008 BT 32.6867 29.33002 25.92573 22.70306 20.74037 18.68431 Cable 5.296407 5.002437 4.480578 4.222506 4.218286 4.183374 Vodafone 14. 49025 14. 82567 15. 18421 14. 475 15. 63182 16. 05652 O2 15.00972 15.57056 17.01458 18.3706 18.67681 19.50495 T-Mobile 14.90875 15.42577 15.3426 16.31664 16.13993 15.24932 Orange 15.54618 15.04701 14.88787 14.80827 14.64881 14.90151 3UK 0 2.645148 3.506943 3.667706 3.715392 4.088143 Other 2.061995 2.153386 3.657489 5.436222 6.22859 7.331872
Source: Ofcom / operators Note: Includes estimates where Ofcom does not receive data from operators; ‘Other’ includes carrier pre-selection and wholesale line rental in additional to fixed other licensed operators
13 Share of total outbound voice call volumes (billions of minutes)
2003 2004 2005 2006 2007 2008 BT 42. 86389 39. 66236 35. 11403 32. 02498 29. 39373 25. 70634 Other fixed 31.05084 32.13369 33.94104 32.31089 30.07353 29.83389 Mobile 26.08527 28.20395 30.94493 35.66412 40.53274 44.45976
Source: Ofcom / operators Note: Includes estimates where Ofcom does not receive data from operators
14 Fixed vo ice te lecoms revenue (£bn)
2003 2004 2005 2006 2007 2008
Access 4.611533 4.572097 4.545485 4.539191 4.650434 4.694984
UK geographic calls 2.375091 1.968281 1.681104 1.567674 1.467106 1.386055
International calls 0.751259 0.677489 0.610405 0.577818 0.575884 0.573374
Calls to mobiles 2.08944 1.95273 1.790491 1.713502 1.660634 1.558555
Other voice calls 1.381613 1.400906 1.238946 1.04898 0.924268 0.7992
Total including access revenues 11.20894 10.5715 9.866432 9.447166 9.278326 9.012169
Source: Ofcom / operators
15 AthlifidAverage monthly voice revenue per fixed line (£)
2003 2004 2005 2006 2007 2008
Access 10.95622 10.97814 11.06279 11.20366 11.5718 11.73294
Calls 17.50878 15.86397 14.0432 12.92851 11.92952 11.0565
Total 28.46501 26.84211 25.10599 24.13217 23.50131 22.78944
Source: Ofcom / operators Note: Includes spend on non-geographic voice calls
16 Fixed tel ecoms ca ll volumes (billions o f m inu tes )
2003 2004 2005 2006 2007 2008 Voice calls 166.9568 163.3183 159.407 148.8214 146.5311 138.6068 Narrowband internet calls 167.9642 140.5753 82.23131 42.37518 14.55646 4.841743 Total 334.9209 303.8937 241.6383 191.1966 161.0875 143.4485
Source: Ofcom / operators
17 BT sh are of ret ail resid en tia l vo ice ca ll vo lumes by t(%)type (%)
2003 2004 2005 2006 2007 2008
Calls to mobiles 72.74911 66.18292 61.11043 57.72915 55.40411 51.16198
UK geographic calls 70.9191 64.4441 58.77847 53.72614 52.17929 48.06128 International calls 51.74985 47.92155 44.84338 43.44485 37.65973 32.01055
Source: Ofcom / operators
18 Fixed tel ecoms connections (m illions )
2003 2004 2005 2006 2007 2008
Fixed lines (RHS) 34.92838 34.48374 33.99636 33.52908 33.45035 33.24199
DSL 1. 736308 4. 166748 7. 219807 9. 92814 12. 1572 13. 55686
ISDN channels 5.079757 4.87001 4.668819 4.654898 4.711606 4.595309
Cable modem 1.368894 1.948659 2.665846 3.0585 3.4139 3.6828
Source: Ofcom / operators Note: Includes estimates where Ofcom does not receive data from operators; broadband excludes corporate connections
19 Share of fi xed li nes ta king non-BT voi ce servi(%)ices (%)
2003 2004 2005 2006 2007 2008
Cable 13.3132 13.71062 13.15349 13.04781 13.52568 13.85244
Other direct access 4.509086 3.477939 3.583403 3.507276 3.346521 3.463635
WLR lines 0 2.392432 6.862499 12.50556 13.53648 16.01244
Full LLU 0.015512 0.031606 0.291272 0.785438 3.088592 4.801999
Total 17. 8378 19. 6126 23. 89067 29. 84609 33. 49727 38. 13051
Source: Ofcom / operators Note: Includes estimates where Ofcom does not receive data from operators; excludes BT retail lines taking call services from another operator
20 PtifbdldhProportion of unbundled exchanges an d connec tdted premi(%)ises (%)
2005 2006 2007 2008
Proportion of premises connected to unbundled BT exchange 39.6 66.6 80.19 84.19
Proportion of BT exchanges that have been unbundled 12.44 23.3 31.02 34.74
Proportion of total lines that have been unbundled 0.71 4.67 13.37 19.89
Source: Ofcom / operators
21 FllFully and parti tillally un bun dlddled lines (m illions )
2004 2005 2006 2007 2008 H1 2009
Fully unbundled 0.01 0.1 0.26 1.03 1.6 1.8
Partially unbundled 0.02 0.09 1.03 2.7 3.91 4.1
Total LLU 0.03 0.19 1.3 3.73 5.5 6
Source: Ofcom / operators
22 EtiEstima tdted mobile retiltail revenue, by servi(£ice (£bn)
2003 2004 2005 2006 2007 2008
Voice revenue 7.948006 9.686477 10.31421 10.61156 11.31841 11.50329
SMS revenue 1.657967 2.008887 2.312342 2.524071 2.810216 2.817273
Data revenue 0.108599 0.23994 0.442743 0.673606 0.914329 1.053015
Total 9.714572 11.9353 13.06929 13.80924 15.04295 15.37358
Source: Ofcom / operators Note: Includes estimates where Ofcom does not receive data from operators
23 EtiEstima tdted mo bile re tiltail revenue, by ne twor k operat(£tor (£bn)
2003 2004 2005 2006 2007 2008
Vodafone 2.58 3.55 3.73 3.67 4.01 3.95
O2 (including Tesco Mobile) 2.38 3.55 3.26 3.66 4.07 4.27
T-Mobile (including Virgin Mobile) 2 2.15 2.12 2.48 2.68 2.61
Orange 2.73 2.96 3.09 2.98 3.19 3.36
3UK 0.03 0.31 0.87 1.02 1.08 1.18
Total 9.71 12.52 13.07 13.81 15.04 15.37
Source: Ofcom / operators Note: Includes estimates where Ofcom does not receive data from operators
24 Average monthlyretiltail revenue per mobile subitibscription (£)
2003 2004 2005 2006 2007 2008
Voice calls 12.93425 14.29981 13.66107 13.01551 13.11056 12.72725
SMS messages 2.698106 2.965651 3.062674 3.095875 3.255185 3.117033
Data services 0.176729 0.354216 0.586409 0.826205 1.059104 1.165057
Total 15.80908 17.61968 17.31015 16.93759 17.42485 17.00934
Source: Ofcom / operators Note: Includes estimates where Ofcom does not receive data from operators
25 AthltilbilbitibbitiAverage monthly retail revenue per mobile subscription, by subscription t(£)type (£)
2003 2004 2005 2006 2007 2008
Contract 34. 18207 38. 07687 36. 62518 34. 92745 35. 03117 32. 19883
Pre-pay 7.129959 7.436215 7.338756 7.452893 7.736953 7.847332
Source: Ofcom / operators Note: Includes estimates where Ofcom does not receive data from operators
26 MbilMobile vo ice ca ll volumes (billions o f m inu tes )
2003 2004 2005 2006 2007 2008
Pre-pay 14. 55383 14. 91012 17. 24495 21. 067 27. 38526 31. 47751
Contract 44.36693 49.24694 54.18844 61.43104 72.48997 79.47671
Total 58.92076 64.15706 71.43339 82.49804 99.87523 110.9542
Source: Ofcom / operators Note: Includes estimates where Ofcom does not receive data from operators
27 MbilMobile messag ing volumes (billions )
2003 2004 2005 2006 2007 2008
SMS 22.20594 26.92743 35.39762 46.00823 62.59663 84.80294
MMS 0.027394 0.122546 0.248765 0.222586 0.326622 0.473433
Total 22.23334 27.04998 35.64638 46.23081 62.92325 85.27637
Source: Ofcom / operators Note: Includes estimates where Ofcom does not receive data from operators
28 MbilMobile su bscr itiiptions, by ne twor k operator ( milli ons )
2003 2004 2005 2006 2007 2008
Vodafone 12. 722 14. 01214 15. 15415 14. 99711 16. 76614 17. 67412
O2 (including Tesco Mobile) 13.17808 14.71615 16.9809 19.03323 20.0321 21.46997
T-Mobile (including Virgin Mobile) 13.08943 14.5793 15.31222 16.90519 17.31112 16.7856
Orange 13.64907 14.22133 14.8584 15.3424 15.7118 16.40275
3UK 0.23 2.5 3.5 3.8 3.985 4.5
Total 52.86857 60.02891 65.80567 70.07793 73.80616 76.83244
Source: Ofcom / operators Note: Includes estimates where Ofcom does not receive data from operators
29 Pre-pay and contttract mobile subitibscriptions (milli ons )
2003 2004 2005 2006 2007 2008
Pre-ppyay 35.58 39.79 43.2 45.78 47.04 46.93
Contract 17.29 20.23 22.61 24.3 26.77 29.91
Total 52.87 60.03 65.81 70.08 73.81 76.83
Proportion contract (RHS) 32.7 33.71 34.36 34.68 36.27 38.92
Source: Ofcom / operators Notes: Based on network operator reported figures; includes estimates where Ofcom does not receive data from the operators
30 EtiEstima tdUKitted UK interne t an dbd broa dban d re tiltail revenue (£bn)
2003 2004 2005 2006 2007 2008
Residential narrowband 0.953278 0.940808 0.66714 0.535318 0.24962 0.11823
Residential broadband 0. 56963 1. 088137 1. 764182 2. 207218 2. 604646 27028782.702878
SME 0.615671 0.582857 0.548597 0.569202 0.49273 0.529485
Total 2.138579 2.611802 2.979919 3.311738 3.346995 3.350593
Source: Ofcom / operators
31 UK resid enti a l an d sma ll bus iness in terne t connections (m illions )
2003 2004 2005 2006 2007 2008
Residential narrowband 9.858955 8.845461 6.131022 4.25933 2.857511 1.683506
Residential broadband 2.661277 5.407639 8.804251 11.70973 14.29382 15.92522
SME narrowband 0.458594 0.34626 0.286576 0.235211 0.189403 0.210643
SME broadband 0.497072 0.746101 1.110263 1.319598 1.328092 1.366138
Total 13. 4759 15. 34546 16. 33211 17. 52387 18. 66883 19. 18551
Source: Ofcom / operators Note: SME broadband includes some connections over leased lines
32 UK resid enti a l an d sma ll bus iness broa dban d connections (m illions )
2003 2004 2005 2006 2007 2008
BT retail DSL 0.796 1.444 2.311 3.102786 4.138763 4.643914
Other non-LLU DSL 0.932079 2.694947 4.716807 5.530272 4.289627 3.410339
Cable modem 1.368894 1.948659 2.665846 3.0585 3.4139 3.6828
LLU DSL 0.008229 0.027801 0.192 1.295082 3.72881 5.502607
Other 0.0085 0.01 0.013 0.0266 0.035 0.036
Total 3.113702 6.125407 9.898653 13.01324 15.6061 17.27566
Source: Ofcom / operators Note: Excludes connections made over cellular networks
33 EtiEstimat tdUKbed UK broa dban d serv ice prov iiision re tiltail connec tion sh(%)hare (%)
2003 2004 2005 2006 2007 2008
BT 25. 56 23. 57 23. 35 23. 84 26. 52 26. 88
Virgin Media 44.98 33.89 28.68 25.37 23.72 22.78
TalkTalk/AOL Broadband 8.56 12.73 13.08 16.21 16.69 15.63
Tiscali 5.97 8.13 10.34 11.53 8.77 9.23
BSkyB 0.00 0.00 0.00 1.48 7.68 11.32
Orange Home 4.76 8.88 8.67 8.07 7.29 5.79
Other 10.17 12.80 15.89 13.49 9.34 8.38
Source: Ofcom / operators Note: Where ISPs have merged the historic market shares are the total for the providers that made up the group at the end of 2008
34 UK bus iness te lecoms serv ices revenue (£bn)
2003 2004 2005 2006 2007 2008
Fixed voice 4.625172 4.163085 3.809191 3.523417 3.382631 3.14988
Mobile 3.595391 4.558292 5.136917 5.800581 6.516307 6.933685
Non-corporate internet 0.615671 0.582857 0.548597 0.569202 0.49273 0.529485
Corporate Data Services 2.767241 2.912919 3.052721 3.143963 3.200675 3.249419
TtlTotal 11. 60348 12. 21715 12. 54743 13. 03716 13. 59234 13. 86247
Source: Ofcom / operators / IDC
35 AthlibifidAverage monthly voice revenue per business fixed line (£)
2003 2004 2005 2006 2007 2008
Line rental 15.6007 14.69969 14.28238 13.66797 14.12912 13.96464
Local 3.404274 2.961699 2.724685 2.865977 2.538738 2.117202
National 4.543363 3.570999 2.921582 2.689107 2.454077 2.171587
International 2.543115 2.326108 2.204935 2.058289 2.213647 2.256874
Calls to mobiles 7.607389 7.063195 6.614353 6.373172 5.776099 5.154133
Total 33.69884 30.62169 28.74793 27.65451 27.11168 25.66443
Source: Ofcom / operators Note: Excludes revenues from non-geographic voice calls
36 BkdfbiBreakdown of business mo bile revenue (£bn)
2003 2004 2005 2006 2007 2008
Voice calls and rental 3.351439 4.166739 4.55788 4.980634 5.561532 5.81165
Data (inc. SMS) 0.243953 0.391553 0.579037 0.819947 0.954775 1.122034
Total 3.595391 4.558292 5.136917 5.800581 6.516307 6.933685
Source: Ofcom / operators
37 BiBusiness vo ice ca ll volumes (billions o f m inu tes )
2003 2004 2005 2006 2007 2008
Fixed 54.13 50.04 45.67 43.88 39.97 35.44
Mobile 26.38 28.23 31.55 38.47 47.4 53.63
80.51 78.27 77.21 82.36 87.37 89.07
Source: Ofcom / operators Note: Fixed data excludes non-geographic voice call volumes
38 AthltbdilllbifidAverage monthly outbound voice call volumes per business fixed line (m inu tes )
2003 2004 2005 2006 2007 2008
Local calls 152.311 144.2711 134.067 126.8898 116.0128 103.9711
National calls 183.8642 166.3063 150.5578 144.0828 130.3471 114.0778
International calls 25.10167 24.48058 22.19763 23.36545 23.26562 20.65948
Calls to mobiles 53. 3884 53. 86921 55. 13005 59. 91289 57. 04695 54. 33765
Total 414.6653 388.9272 361.9525 354.2509 326.6725 293.046
Source: Ofcom / operators Note: Excludes non-geographic voice call volumes
39 BiBusiness fidfixed lines, by type ( milli ons )
2003 2004 2005 2006 2007 2008
PSTN lines 5.98 5.8 5.55 5.3 5.19 5.17
ISDN2 channels 1.66 1.58 1.51 1.45 1.4 1.25
ISDN30 channels 3.16 3.12 3.04 3.13 3.11 3.16
Total 10. 8 10. 51 10. 1 9889.88 979.7 9589.58
Source: Ofcom / operators Note: Figures may be overstated due to an element of double-counting of WLR lines
40 RlReal average house hldhold spen d on tltelecoms servi(£ices (£ per mon th)
2003 2004 2005 2006 2007 2008
Fixed voice 31.34124 29.11176 26.63745 24.90016 23.49223 22.25615
Mobile voice & text 29.12965 33.51183 34.88359 33.66396 33.97562 32.04203
Internet & broadband 7.249626 9.216961 10.69203 11.5281 11.37322 10.71032
Total 67.72051 71.84055 72.21307 70.09222 68.84107 65.00851
As a %age of total household spend 317%3.17% 337%3.37% 338%3.38% 335%3.35% 336%3.36% 321%3.21%
Source: Ofcom / operators / ONS No tes: I ncl ud es es tima tes wh ere Ofcom d oes not recei ve d a ta f rom operat ors; adj us te d to CPI; inc lu des VAT
41 RlReal cos tfbktft of a basket of resid idtilfidential fixed vo ice servi(£ices (£ per mon th)
2003 2004 2005 2006 2007 2008
Fixed access 12.35864 12.51981 12.68901 12.88999 12.7703 12.67038
UK geograp hic ca lls 5. 630555 4. 600887 3. 995185 3. 674818 3. 697204 36564663.656466
International calls 2.722865 2.311463 2.105185 2.10864 1.648416 1.27792
Calls to mobiles 4.330038 3.895257 3.552318 3.505018 3.821043 3.969199
Total 25.04 23.33 22.34 22.18 21.94 21.57
Source: Ofcom / operators Note: Includes VAT; excludes non-geographic voice calls
42 RlReal cos tfbktft of a basket of mobil e servi(£ices (£ per mon th)
2003 2004 2005 2006 2007 2008
Line rental fee and inclusive calls and texts 10.02 10.65 10.39 9.57 9.69 9.90
Metered voice 12.27 10.20 7.91 6.24 4.09 3.27
Metered messaging 9.20 8.42 7.90 6.40 5.01 3.55
Total 31.49 29.27 26.20 22.22 18.79 16.71
Source: Ofcom / operators Note: Includes VAT; excludes non-geographic voice calls
43 CifComparison of average fiddbilillfixed and mobile voice call charges (pence per minute)
2003 2004 2005 2006 2007 2008
Fixed 6916.91 6646.64 6596.59 6686.68 7197.19 7427.42
Mobile 13.49 15.10 14.44 12.86 11.33 10.37
Source: Ofcom / operators AbiltiitbtAverage mobile cost per voice minute, by customer t(type (pence)
2003 2004 2005 2006 2007 2008
Contract 12. 71405 14. 64749 14. 312 12. 98807 11. 96957 11. 22059
Pre-pay 15.85268 16.58629 14.83773 12.49753 9.646331 8.213926
Source: Ofcom / operators Note: Includes estimates where Ofcom does not receive data from operators; contract includes rental element; analysis of price per minute for contract calls incorppyorates monthly line rental which often includes a number of inclusive SMS messa g(ges (and sometimes data allowance); fig ures are calculated using actual minutes of usage
45 Average monthly voice call volumes per residential fixed line (minutes)
2003 2004 2005 2006 2007 2008
UK geographic calls 264.17 264.97 259.72 252.76 235.17 231.65
International calls 10.17 10.52 10.08 9.61 11.24 13.76
Calls to mobiles 29.40 30.38 30.30 29.24 26.68 24.25
Total 303.74 305.87 300.09 291.61 273.08 269.66
Source: Ofcom / operators Note: Excludes non-geographic voice calls
46 Average mon thly outb oun d vo ice m inu tes per mo bile connection (actltuals)
2003 2004 2005 2006 2007 2008
UK fixed 38 34.83 32.25 31.73 32.26 31.26
On-net 31.41 30.08 28.34 30.22 37.02 42.33
Off-net 16.85 19.34 21.22 25.65 31.69 33.3
International 1.28 1.15 1.16 1.26 1.62 1.94
Other 8348.34 9319.31 11. 64 12. 33 13. 09 13. 94
Total 95.89 94.71 94.61 101.19 115.69 122.76
Source: Ofcom / operators Note: Excludes 3UK; ‘Other calls’ include roaming, premium rate calls, WAP calls and all other call types
47 Average monthly ou tboun d mobile m inu tes, by cus tomer t(type (actltuals)
2003 2004 2005 2006 2007 2008
Contract 225. 04 218. 75 210. 8 218. 26 236. 57 233. 72
Pre-pay 34.87 32.97 34.63 39.46 49.18 55.83
Source: Ofcom / operators Note: Includes estimates where Ofcom does not receive data from operators
48 MthltbdMonthly outbound messages per mo bile connection (actltuals)
2003 2004 2005 2006 2007 2008
Text messages 36. 08142 39. 81428 46. 6663 56. 37169 72. 46947 99
Picture messages 0.044681 0.185393 0.345984 0.28851 0.399981 0.555072
Source: Ofcom / operators
49