ISF Grievance Log (Updated 16 Jan 2020)

Intercontinental Specialty Fats Sdn. Bhd. Grievance Log (Updated 16 January 2020)

Ref Date Relationship Subject Matter Raised by Progress Status No Received and supplier 1. 17th May Direct/ Felda Chain Reaction Jan 2020: RSPO suspended FGV’S RSPO Certification Suspended 2017 Global Research and RSPO The due to seven non-compliances highlighted Ventures Greenpeace, plus a Decision Letter by the Control Panel. FGV’s Response to case investigated by RSPO’s Complaints Panel’s Letter dated RSPO. Allegations: Sept 2018: 13th January 2020 • FGV in Greenpeace Kalimantan’s Final FGV has published their progress and effort concession had Countdown in addressing the grievances via their cleared 1600 Ha website, details as follow: peat forest. Mar 2018: • On the 26th of Greenpeace’s Updates in October 2017 on social July 2015, WSJ Report compliance. ran an article by “Moment of Syed Zain Al – Truth” Updates in January 2018 on RSPO Mahmood certification status and peat restoration alleging that Chain Reaction master plan. Felda has Research (Jan breached labor 2018, May Updates in April 2018 on time abound conditions in its 2017) action plan. plantations. The allegations are: RSPO Case Updates in May 2018 on commitment to - That forced Tracker (FGV) NDPE Policy released in June 2018. labor is being used July 2017: WSJ - Following from FGV Holdings Berhad’s - The workers Palm-Oil public statement dated 30th November are not paid Migrant 2018 in respect of the findings of the minimum Workers Tell of Complaints Panel (CP) of the Roundtable wages. Abuses on on Sustainable (RSPO) and our ISF Grievance Log (Updated 16 Jan 2020)

Ref Date Relationship Subject Matter Raised by Progress Status No Received and supplier - That their Malaysian letter to business partner on “FGV’s health and Plantations Commitment to Roundtable of working Sustainable Palm Oil (RSPO)” dated 7th conditions July 2015: RAN December 2018, the company is pleased to are neglected - Joint NGO report on its progress in Serting Estates and Statement: that is the subject of the RSPO’s - Their Modern Day investigations as per document. employers Slavery Found withheld on RSPO their Member Felda passports Global Venture’s Plantations

2. 19th Direct/ Prosper The Final Sept 2018: ISF has reached out with Prosper Group on Monitoring September Group Countdown: Now or Greenpeace 21st Sep and they replied that BOPPL is not implementation 2018 never to reform the Final linked to them. of action plan palm oil industry. Countdown For further engagement, ISF has partnered - Alleged clearance GP list of with Proforest to do one of the site of an estimated companies as assessments of Prosper Group located in 25,000 hectares communicated Peninsular in September 2018. of forests to consumer Relevant report already communicated to including an goods Prosper. estimated 12,000 companies in ha in the last four Greenpeace In 19 Sep 2019, Prosper sent the second years since letter: “2020 progress report to ISF for updating: obtaining a lease NDPE policies” a. NDPE Engagement activities for the palm oil b. Implementation plan c. Grievance management ISF Grievance Log (Updated 16 Jan 2020)

Ref Date Relationship Subject Matter Raised by Progress Status No Received and supplier development project in 2010. ISF stop sourcing at this moment from the The clearing is company due to further improvement allegedly in action plan require for the Bewani related party concession restoration/ conservation ownership in project. PNG concession

3 1st Oct Indirect/Wilmar Allege buying from Sep 2018: 7th Dec 2018 Wilmar has issued a joint Monitoring 2018 groups that are Greenpeace - statement with Aid Environment as well as deforesting and land The Final supported by and Mondelez on grabbing Countdown the following:

• Wilmar will implement a “Suspend then engage” on the basis of verified proof starting Jan 2019. • Group level maps has been a condition for trade for all new suppliers. These maps will be uploaded to Aidenvironment supplier group mapping platform since May 2018. • A “Reengagement Protocol” will be published specifying the time-bound process to engage suppliers that have been suspended, including the terms and conditions to resume sourcing.

28th Sep 2018 ISF engaged with Wilmar and they urged Greenpeace to adopt a ISF Grievance Log (Updated 16 Jan 2020)

Ref Date Relationship Subject Matter Raised by Progress Status No Received and supplier collaborative mindset and work with the palm oil industry to take genuine and positive action.

4. 25th Jan Self- reported- Report from Chain of Chain Reaction ISF has established the sustainability palm Continuous 2019 ISF Reaction. Allegation Research Jan oil policy covering NDPE elements and improvement that ISF is one of the 2019: AAK Lags dashboard in 2018. leakage refineries in without any NDPE Implementation ISF will continue maintain an open and policy in place of NDPE Best transparent two-way dialogue with our key Practices stakeholders and provide regular updates on our sustainability work. The statement as attached. 5. 12th April Direct/ Genting Might Earth Rapid Mighty Earth ISF did not source from Genting Plantations Monitoring 2019 Plantations Respond Report 14. Rapid Respond Berhad since November 2018. implementation Berhad Allegation that ISF Report 14 of action plan had sourced CPO or ISF has engaged with Genting for the CPKO from the group allegation on 12 April 2019. Genting which involve in Plantations Berhad had issued a statement deforestation. on 29 April 2019 and explained as below: a. The HCS report is being finalized by Aidenviroment and they will submit for peer review once is ready b. Stop work order put on the new land clearing

ISF will continue monitor its implementation plan and update the ISF Grievance Log (Updated 16 Jan 2020)

Ref Date Relationship Subject Matter Raised by Progress Status No Received and supplier grievances log whenever there are changes in progress.

Indirect/ TH ISF did not source directly from TH Closed Plantations plantations. The sourcing of PKO from TH Group: plantations via PGEO, Wilmar. Hydroflow Sdn Bhd via Wilmar ISF clarified with Wilmar on 18 April 2019; Wilmar confirmed that the deforestation allegation is untrue after their investigation with Aidenvironment, as the land clearing happened outside the concession of Hydroflow.

Indirect/ ISF only source PKO indirectly from Pending for Kwantas Group: Kwantas Group but via Apical Group. ISF clarification via Kwantas Pelita already engaged with Apical Group on 12 our direct Plantation April 2019 and awaiting their clarification. supplier (Balingian) Sdn Bhd via Apical