ServiceNow® Implementation for a Leading Logistics and Supply Chain Management Provider
ATTENTION. ALWAYS. THE CUSTOMER Our customer is a leader in transforming logistics and supply chain management into a critical business strategy based on collaborative partnerships, innovative thinking, and high- performance operations. They are headquartered in Illinois, USA.
THE CHALLENGE
Our customer has been achieving business goals of Fortune 500 and other dynamic companies by designing, integrating, managing and adapting customized supply chain solutions. However, they faced major challenges in managing their workflow process with respect to their Incident Management, Problem Management,Change Management, Procurement Management and Service Catalogs.
Some of the challenges associated with this are:
Non-automated service desk support significantly affected their business.
Existing ITSM processes were not at par with the industry standards.
3 Current procurement management module involved greater complexity considering the client's business domain.
4 Complex workflow process with no real time status/reports.
5 Validating vast vendor data was time consuming. THE SOLUTION Aspire did a detailed analysis and implemented ServiceNow® Solutioneering with industry’s best practices for the client. We streamlined their existing ITSM processes and workflows through Aspire implemented automation. We implemented complex workflow logic for service catalog items within the organization for better process efficiency. complex workflow logic Considering the process complexity of the customer’s industry, for service catalog items Aspire’s ServiceNow® experts implemented a highly customized within the organization procurement management module. for better process We helped in automating customer data migration to efficiency and helped in ServiceNow®. The rigorous data validation while migration automating customer eliminated data redundancy. This helped our customer to leverage the single system of record that ServiceNow® provides and data migration to manage complex workflows. ServiceNow®.
Version Fuji
Work Environment Testing and Production
No. of Users Handled 1500+
Development Methodology Agile
Modules Incident Management Problem Management Change Management Service Catalog Procurement Management
Locations Handled USA
Time to Production 350 hours BUSINESS BENEFITS Achieved better efficiency through Service Desk Support Automation.
Boosted the response time by implementing on-time support services.
Quick retrieval of real time status/reports gave maximum visibility to all stakeholders.
Ensured customer’s ITSM is in line with current industry best practices.