FAN GUIDE VOLVO CAR OPEN APRIL 4 – APRIL 12, 2020 CHARLESTON, SC

CELEBRATING 20 YEARS OF IN CHARLESTON DEAR FANS, Welcome to the 2020 Volvo Car Open! This year we are celebrating the best in women’s tennis and our tournament’s 20th year on Daniel Island, in beautiful Charleston, SC. This tournament also represents our 48th year as a professional women’s tennis event on the WTA Tour.

We are very proud to call Volvo Car USA our title sponsor for the fifth year. South Carolina is home to Volvo Cars’ first manufacturing plant in the US and their team is producing the all-new S60 sedan. There are nearly 1,500 employees at the plant in Ridgeville, SC working tirelessly to build this model for worldwide distribution. The all-new Volvo S60 will be on display at the tournament, along with Volvo’s full SUV range, including the award- winning 7-passenger XC90, XC60 and XC40. Take a test drive during finals weekend and experience Scandinavian luxury, unparalleled technology and human-centric innovation.

Growing the game of tennis continues to be a priority for the Volvo Car Open. Last year, in conjunction with our partner Truist (formerly SunTrust Bank), we provided more than 10,000 tickets to children under the age of 16. We’re thrilled to continue this initiative in 2020. We will also be hosting a WTA “Future Stars” camp the week of the tournament for young women who demonstrate strong skills on the court and leadership off the court. Lastly, through our partnership with USTA, kids will have the opportunity to participate in the Net Generation program all week long. The future of this incredible sport is in good hands here in Charleston!

As always, we strive to deliver an exceptional fan experience, both on and off the court.

On the court, you will see a larger presence of video screens for fan enjoyment and interaction. In partnership with FoxTenn and the WTA, electronic line calling will be used for the first time ever at a WTA event. This technology will allow our players and attendees to see the “real bounce” of the ball during player challenges. Fans will get to witness play from a world-class field of athletes, featuring multiple winners, top-ranked players and past Volvo Car Open champions. This year is shaping up to be our strongest field ever.

Off the court, we will have bigger and better hospitality and dining options for attendees, with daily happy hours and live music offerings in all our destinations. Our opening Family Weekend, presented by MUSC Health, was a huge success at last year’s event. So, we’re bringing it back in 2020! Our special yoga event returns on semifinals Saturday, as well as our southern brunch on Easter Sunday. We are also excited to welcome GRAMMY Award winning artist and country music star Jennifer Nettles to Althea Gibson Club Court on Saturday, April 11 for a special performance. Don’t miss out on these unique opportunities to celebrate the best of Charleston during finals weekend of the Volvo Car Open!

We can’t wait for you to join us for the finest experience in women’s professional tennis in America’s favorite city. The Volvo Car Open team, along with more than 500 volunteers and all of our partners, are here to make your stay special. Thank you, B R A T E I L N E G

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Bob Moran O C T Tournament Director H S A R L E MATCH SCHEDULE DATE SESSION GATES PLAY FEATURED OPEN BEGINS* MATCHES SAT 4/4 DAY 9:00 am 10:00 am Qualifying Rounds SUN 4/5 DAY 9:00 am 10:00 am Qualifying Rounds MON 4/6 DAY 9:00 am 10:00 am 1st Round TUES 4/7 DAY 9:00 am 10:00 am 1st & 2nd Rounds TUES 4/7 NIGHT 5:00 pm 7:00 pm 1st & 2nd Rounds WED 4/8 DAY 9:00 am 10:00 am 2nd & 3rd Rounds WED 4/8 NIGHT 5:00 pm 7:00 pm 2nd & 3rd Rounds THUR 4/9 DAY 10:00 am 10:45 am 3rd Round THUR 4/9 NIGHT 5:00 pm 7:00 pm 3rd Round FRI 4/10 DAY 10:00 am 10:45 am Quarterfinals FRI 4/10 NIGHT 5:00 pm 7:00 pm Quarterfinals

2020 VOLVO CAR OPEN CAR VOLVO 2020 SAT 4/11 DAY 9:00 am 10:45 am Semifinals SUN 4/12 DAY 9:00 am 10:45 am Finals**

*All match times subject to change. **Doubles Final begins at 10:45am followed by Singles Final.

SHOPPING AT THE OPEN The 2020 Volvo Car Open merchandise tent is back and Your Serve Tennis is bringing the latest tennis gear to Charleston! Stop by and stock up on your favorite tournament apparel and souvenirs. Visit Match Point Market to shop from fan-favorite vendors: Baseline Boutique, Hermosa Jewelry and Charleston Shoe Company. DANIEL ISLAND FERRY If you’re traveling to the Volvo Car Open from downtown, catch the Daniel Island Ferry and enjoy a scenic waterway ride to the tournament. The first ferry leaves downtown at 9:25am and runs on a regular schedule throughout the day. The last ferry leaves Daniel Island at 10:05pm. Visit DIFerry.com to view the schedule and purchase tickets or call (843) 732-4949.

DOWNLOAD THE VOLVO CAR OPEN APP! Powered by TennisONE The Volvo Car Open App is your go-to source for tournament information. Get real-time match updates, review the day’s order of play, learn more about your favorite players and participate in fan challenges and trivia to win prizes at the on-site App Tent.

*IN-SEAT FOOD AND BEVERAGE ORDERING IS AVAILABLE THROUGH THE APP FOR BOX AND TERRACE LEVEL SEATS. DAY ACTIVITIES AT THE VOLVO CAR OPEN

SAT, APRIL 4 – SUN, APRIL 12 AUTOGRAPHS AVAILABLE WILSON TRINITI: THE FUTURE OF TENNIS SAT, APRIL 4 Wilson, the new official tennis ball provider THE DRAW of the Volvo Car Open, has designed the 3:00PM – 4:00PM very first performance tennis ball with fully Be the first to know the match ups of the recyclable packaging. The Triniti ball comes 2020 Volvo Car Open! The Draw will be in a unique octagonal paper container, announced outside the Stadium on our which can be recycled after use. The ball’s electronic scoreboard. Two main draw core has also been redesigned to extend its players will be in attendance, so don’t forget lifespan outside of a pressurized can. Find to stop by, say hello and snag a photo! the Triniti ball at the tournament and test out the future of sustainable tennis balls! MON, APRIL 6 – SUN, APRIL 12 TALKING TENNIS WITH TRACY AUSTIN SAT, APRIL 4 – SUN, APRIL 12 1:00PM - 2:00PM USTA/NET GENERATION ZONE Join former World No. 1 Tracy Austin as she Adults and kids are welcome to stop hosts the brand-new series, "Talking Tennis by and see the latest offerings from the with Tracy". The daily, hour show will feature USTA! Kids of all skill levels can use the Net live, on-site interviews with top players and Generation Zone to work on their strokes. coaches, giving Volvo Car Open fans an Mini-nets and junior rackets will be available inside look into the journeys, successes and for participants, as we welcome the next struggles that shaped each into the power generation of great tennis players to the forces they are today on the WTA. court. Find more information about youth tennis and local programs at netgeneration.com and sctennis.com. WED, APRIL 8 SPECIAL OLYMPICS DEMONSTRATION 12:00PM - 1:00PM SAT, APRIL 4 – SUN, APRIL 5 This demonstration features tennis players FAMILY WEEKEND from local Special Olympics chapters 9:00AM – 3:00PM conducting and showcasing drills to improve Presented by MUSC Health skills, court work and play. Bring the whole crew out for a weekend of family fun during our qualifying rounds. Hop on rides from the state fair, embrace your WED, APRIL 8 child’s creative side through art activities, create a sand sculpture masterpiece, strike a DEMONSTRATION pose at the photo booth and so much more! 4:00PM - 5:00PM Adult wheelchair tennis players from South SAT, APRIL 4 – THURS, APRIL 9 Carolina will demonstrate, along with an MUSC HEALTH PICKLEBALL CLINICS on-court emcee, the rules and regulations of 9:00AM - 4:00PM the sport and exhibit the power and strength It’s the game you love with a fresh new twist! behind the sport. Pickleball combines elements of tennis, ping- pong and badminton. Beginners are welcome. NIGHT ACTIVITIES AT THE VOLVO CAR OPEN TUES, APRIL 7 THURS, APRIL 9 LCTA NIGHT MILITARY APPRECIATION NIGHT 5:00PM - 10:00PM 5:00PM - 10:00PM The Volvo Car Open is inviting all Presented by Boeing Lowcountry Tennis Association members We bring awareness and thankfulness to a membership night at the tournament. to the men and women who serve By purchasing a ticket for Tuesday night, our country in the Armed Forces by hosting you'll be supporting the Lowcountry Youth a Military Appreciation Night. On behalf of Tennis Association. LCTA members receive Boeing, the Volvo Car Open is proud to a special discounted price and recognition offer complimentary admission to active- throughout the evening. duty, retired military and their families. Join us in celebrating our service members WED, APRIL 8 with a special program designed for and MUSC CHILDREN’S HEALTH NIGHT dedicated to them! 5:00PM - 10:00PM Presented by MUSC Health Join us in supporting MUSC Children’s Health and their efforts to provide pediatric expertise for each and every child. We will celebrate MUSC Health’s accomplishments and dedication, while raising awareness for comprehensive children’s healthcare in the community.

SOCIAL MEDIA AT THE VOLVO CAR OPEN

STAY CONNECTED While on-site, keep up with the happenings on all the courts, plus programming around the grounds by following the Volvo Car Open on social media. Snap a selfie and share what you're experiencing at the tournament! You just may end up on our jumbotron and social channels!

/VolvoCarOpen @VolvoCarOpen @VolvoCarOpen SPECIAL EVENTS AT THE VOLVO CAR OPEN

ELEVATE YOUR 2020 TOURNAMENT EXPERIENCE BY ADDING ONE OF THESE SPECIAL EVENTS TO YOUR FINALS WEEKEND ITINERARY. For more information and to purchase your special events tickets, please visit volvocaropen.com/tickets/special-events.

GOOD MORNING CHARLESTON YOGA EVENT SAT, APRIL 11 9:00AM – 11:00AM Start finals weekend with a clear mind and energized soul. This special morning yoga session, led by Sarah Frick of The Works, will guide you through a soulful fitness experience that blends powerful vinyasa yoga, meditation, breathwork, plyometrics, core and strength work. All experience levels are welcome to join and healthy refreshments will be provided. Tickets are $55 per person and include a semifinals general admission ticket.

JENNIFER NETTLES CONCERT SAT, APRIL 11 8:30PM Presented by Truist GRAMMY Award winning artist and country music star Jennifer Nettles is taking over Althea Gibson Club Court during finals weekend with a special performance for fans. Tickets start at $50.

EASTER SUNDAY BRUNCH SUN, APRIL 12 9:00AM - 11:00AM Be the first to arrive for the final matches and celebrate Easter Sunday with us! Our brunch will feature signature Charleston dishes, drinks and a live performance from special musical guest Patrick Davis & His Midnight Choir. Tickets are $100 per person and include a general admission ticket to the finals. If you already have tickets to the matches, add this event to your plans for just $65 per person. SPECIAL FAN INCENTIVES AT THE VOLVO CAR OPEN

THE ACTION IS HAPPENING ON AND OFF THE COURT. ENJOY THESE ADDITIONAL ATTENDEE PERKS - ALL INCLUDED IN YOUR ADMISSION!

VOLVO CAR RIDE AND DRIVES THURS, APRIL 9 - SAT, APRIL 11 Test drive Volvo’s line-up of award-winning SUVs, Sedans and Plug-In Hybrid vehicles. Experience Scandinavian luxury, human- centric innovation and unparalleled technology. Each test drive participant will be entered to win a 2-year Care by Volvo Subscription and will walk away with a sleeve of tennis balls.

MEET TOURNAMENT AMBASSADOR TRACY AUSTIN MON, APRIL 6 - SUN, APRIL 12 Past Volvo Car Open champion, Grand Slam winner, Tennis Hall of Fame member and Tennis Channel commentator Tracy Austin will join the Volvo Car Open in 2020 as its very first tournament ambassador! She will host the daily hour series “Talking Tennis with Tracy” from the tournament grounds with live on-site interviews with players and coaches. This event is included with your Volvo Car Open ticket. She will also participate in the singles draw presentation on Saturday, April 4 and the awards ceremony on Sunday, April 12. DINING AT THE OPEN

HAPPY HOUR NIGHTLY 5:00PM - 7:00PM Daily drink specials and live music in the Ace Lounge, The Ultra Club and the Carolina Fusion Rooftop Bar.

DINING DESTINATIONS AT THE VOLVO CAR OPEN

CHARLESTON COLLECTIVE MARKETPLACE Explore Volvo Car Open's new Charleston Collective marketplace. Located on the Grand Lawn, this area will feature a wide variety of classic Charleston food and drinks!

NEW FOOD PARTNERS Find new food partners across the grounds, like Cooper Links & Co, Hector Borraacho's and Dockery's!

SEVEN FARM'S LOCALE FRESH MARKET Looking for something healthy? The Volvo Car Open will feature Seven Farm's Locale Fresh Market. Check out all of the offerings and daily fresh features!

SIDELINE SOCIAL Have a quick second between matches? Stop by Sideline Social for your one-stop-shop for food and drinks, so you can grab a quick bite and get back to the action on court!

CAROLINA FUSION ROOFTOP BAR Carolina Fusion is bringing premium dining from downtown Charleston to the Volvo Car Open! The rooftop bar location will feature a full-service restaurant and live music daily. Make a reservation or visit the second tier of the merchandise tent for more information. IN-SEAT ORDERING IS BACK! Download the Volvo Car Open app to order food and drinks right to your seat in the Volvo Car Stadium! In-seat service is available for box and terrace seats and features food and drink menus, including soda, cocktails and wine.

'HOP THE NET' STADIUM BEER with Dockery's Volvo Car Open has partnered, for the second year, with its Daniel Island neighbor Dockery's on a house-brewed craft beer, 'Hop The Net'. Dockery's will be the exclusive local craft beer provider for the tournament. In addition to the new IPA, last year's tournament brew 'No Fault' will be available on-site as well as on draft at Dockery's. Cheers!

ADD TO YOUR COLLECTION!

$ 9 OZ. TERVIS WINE: 25 2020 VOLVO CAR OPEN SOUVENIR CUPS Purchase our limited edition, reusable souvenir Tervis 16 OZ. TERVIS + LID: $ 25 tumbler from bars or concessions stands on-site. Enjoy complimentary soda and water refills at designated self- $ service stations, both in the Stadium and at Club Court. 24 OZ. TERVIS + LID: 30 Also, enjoy $2 off the posted menu price on any purchased drink served into the cup.

*All cups sold empty. $2 off purchased beverages sold in cup are only redeemable at bars and concessions stands on-site, not at food trucks/vendors/dining/etc. 2020 PLAYER FIELD HIGHLIGHTS THE NETHERLANDS BEST RANKING: WORLD NO. 3 2017 USOPENCHAMPION 2016 VOLVO CAR OPEN& UNITED STATES BEST RANKING: WORLD NO. 7 2019 VOLVO CAR OPENCHAMPION UNITED STATES  BEST RANKING: WORLD NO. 1 CHAMPION 2019 WIMBLEDON 2018 FRENCHOPEN& ROMANIA BEST RANKING: WORLD NO. 1 2019 FRENCHOPENCHAMPION AUSTRALIA BEST RANKING: WORLD NO. 7 2020 AUSTRALIAN OPENCHAMPION UNITED STATES BEST RANKING: WORLD NO. 1 CHAMPION 2017 WIMBLEDON 2016 FRENCHOPEN& SPAIN BEST RANKING: WORLD NO. 4 2018 VOLVO CAR OPENCHAMPION GARBIÑE MUGURUZA FIRST TIME IN APPEARANCE VOLVO CAR OPEN FIELD

TOURNAMENT INFORMATION & REMINDERS

 FOOD & BEVERAGES  RAIN POLICY No food, beverages, coolers or glass containers may The following policy applies to individual session be brought onto tournament grounds, apart from tickets purchased directly (and not via ticket one sealed bottle of water per person. The Volvo auction, exchange, resale or other secondary Car Open has a variety of choices for your dining ticket outlet) through Ticketmaster, VolvoCarOpen. pleasure to satisfy your food and beverage needs. com or in person at the Volvo Car Stadium Box Office. Please note that this policy does not apply  NO SMOKING POLICY to weeklong subscription or any tickets issued The Volvo Car Open is a non-smoking facility. on a Complimentary or Trade basis. If a session Smoking, including e-cigarettes, is not permitted is cancelled and no matches are completed, anywhere on the tournament grounds. Tournament management will make every effort to reasonably accommodate the individual  MATCH SCHEDULE session ticket holder on a subsequent session, if held. The Volvo Car Open cannot guarantee All start times and match schedules are subject to ticket availability, exchange of equal value or change. Check VolvoCarOpen.com for updates. comparable seat location. There will be NO REFUNDS OR CREDITS. If one match is completed  CAMERAS on Stadium Court, a session is considered No flash photography is allowed. Cameras are complete and no exchanges or refunds will be prohibited for any purpose other than using made. In addition, patrons are advised that the photographs for personal and private domestic use. Volvo Car Open schedule of play is subject to Such photographs cannot be exploited or displayed change for all sessions. Tickets are not eligible for in any manner or in any medium whatsoever without refund or exchange due to one or more changes in the express written consent of the WTA. the schedule of play. Please note: Information on scheduling changes can be obtained by visiting  LOST & FOUND our website's homepage. Any lost items can be found at the Guest Services Tent located near the main gate.  PARKING Parking is available in several locations on  TICKET POLICIES Daniel Island. Free shuttle service to the main Please be prepared to present your ticket to our entrance will be provided for those parking usher staff at all times. Patrons wanting to leave only in the satellite lots. and re-enter the tournament grounds will need to obtain a hand stamp upon exiting. You will  BAG POLICY need both a hand stamp and the ticket stub to For the comfort and safety of all patrons, bags re-enter. Keep your tickets! No ticket or credential and backpacks will be screened upon entry. Once holder may continually collect, disseminate, checked, bags and backpacks will receive a tag transmit, publish or release from the grounds of the that shows they have been screened. Anyone tournament any match scores or related statistical leaving and wanting to re-enter will have their data during match play (from the commencement tag removed. Upon re-entry, bag will again be of a match through its conclusion for any screened and tagged. Clear bags will be visually commercial, betting or gambling purposes) scanned and permitted without needing a bag tag. The following items are prohibited from  REFUNDS/EXCHANGES entering the grounds: glass bottles or containers; There are no refunds or exchanges. alcoholic beverages; weapons; illegal substances; All sales are final. bikes, skateboards, scooters, self-balancing scooters or roller blades; pets except for service  UMBRELLAS animals. Prohibited items that are discovered While umbrellas are allowed on-site, please be during inspections must either be returned to advised that you may be asked to discontinue use their owner’s vehicle/transportation or discarded. if they obstruct sight lines of those around you. The Volvo Car Open will not provide storage area for these items. Guests arriving by public transportation must take caution not to bring any prohibited items as no exceptions will be made.

*Please visit our website for more information on prohibited items and new policies. SPONSORS

TITLE SPONSOR

PREMIER LEVEL

CORPORATE LEVEL

CHARLESTONIAN LEVEL OFFICIAL SUPPLIERS

Boeing Coca-Cola Charleston Shoe Co. Michelob Ultra Dockery's Moët & Chandon Eclipse Haircuts Sterling Vineyards Ethan Allen HiDow MEDIA PARTNERS Hotel Domestique Solinco Post & Courier USTA Tennis Channel Tennis One

GENERAL TOURNAMENT INFORMATION & MATCH UPDATES: 843.856.7900 // VolvoCarOpen.com QUESTIONS OR COMMENTS ON-SITE: Please visit Guest Services.

Ashleigh Barty photo by Mark Metcalfe/Getty Images, Sloane Stephens, Simona Halep & Garbiñe Muguruza photos by Matthew Stockman/Getty Image, Kim Clijsters photo by STAN HONDA/AFP via Getty Images, Sofia Kenin photos by Quality Sport Images/Getty Images & Hector Vivas/Getty Images