year-on-year increase in book- “The demand is up especially ings to popular destinations such from honeymooners who are Yuan down? as , India and Sri Lanka. drawn to beach resorts (which TODAY’S These destinations are inexpen- Sri Lanka has aplenty),” Luo said. sive for the Chinese.” Travel trade from the Mekong HIGHLIGHTS He added: “Sri Lanka, India region also revealed that Chinese No problem and Nepal have also risen in pop- demand is holding strong. ularity among smaller Ronald Poe, man- Chinese are still game for vacations, groups (of eight to aging director of Yan- 10 people) that are gon-based Asia Global buying up nearby destinations in Asia without a tour leader. Travels & Tour, said Such groups comprise the Chinese are drawn By S Puvaneswary, Mimi Hudoyo booking travel packages in ear- friends and family to Myanmar as it is a and Paige Lee Pei Qi nest and the weak Chinese yuan, members who are keen “newly opened desti- CHINESE consumers are not which has fallen four per cent on exploring different nation”. depriving themselves of overseas against the greenback since Au- cultures together.” Poe: business as Hui Seila, deputy holidays despite reduced buying gust, is having minimal impact Also observing a usual from director of marketing power as a result of a depreciat- on outbound business. pick up in Chinese & promotion depart- PTM2015 Lamp Lighting ing Chinese yuan and emerging -based outbound demand for Sri Lanka is Romeo ment, Ministry of Tourism of 10.00-10.15 cracks in their national economy. specialist, Alex Zhang, regional Luo, FIT specialist with Spring Cambodia, told the Daily that Hall 1, BIEC Buyers from China who are manager for Thailand and South Airlines business of- “Chinese arrivals to Cambodia here at PATA Travel Mart 2015 Asia department, Spring Tour, fice & Chongqing International are still strong due to the close PTM Talks said their customers are still said: “My company has seen a Travel Service. proximity (of the countries).” Embracing Disruption: Navigating Changing Travel Consumer Perceptions and Behaviours. By Oliver Reduced KL-Delhi links will dent Indian business: trade Martin: Principal, Twenty31 Airlines’ decision cause clients would not be able will simply go elsewhere. Singa- are eager to create new itinerar- 11.05-11.25 to halve frequencies of air ser- to get seats for the entire group. pore and Thailand will benefit.” ies that leverage the new airlink. Hall 1, BIEC vices between “Clients can still travel to With capacity down, Rajesh Kumar said: “We will com- and Delhi since September 1 Malaysia on premium airlines, Sethi, managing director of bine Penang with Bukit Merah PTM Talks has travel consultants via and Carnation Holidays in Delhi, Laketown Resort in Perak, and Top 5 Trends in Technol- in Malaysia and India , but they warned of likely fare hikes by Penang with Langkawi.” ogy for Tour Operators, fretting over the pos- may cut short their Malaysia Airlines for this route. Arokia Das, senior manager Wholesalers & DMCs. By sible loss of business. time in Malaysia. For There is, however, a spark of at Luxury Tours Malaysia, said: Phil Napleton: Senior VP PPG_TTG_ad_other_visual-R1-op.pdfThe beleaguered 1 18/8/15 5:39 pm instance, they may optimism in this situation, aris- “There are now options to do of Products & Professional flag carrier, which had choose to stay two to ing from Malindo Air’s plans tours in the north or to sell Pen- Services, Open Destina- on August 28 under- three nights, instead to launch twice-weekly flights ang as a mono destination as it tions gone a rebranding and of four,” he said. between Malaysia’s Penang and offers many attractions in the 15.15-15.35 is being restructured Das: Indian inter- Ganneesh Ramaa, India’s Tiruchirappalli come city, on the hills and along the Hall 1, BIEC into a new company, est in Penang manager at Luxury September 26. As the only ser- beach that appeal to Indians.” vice that connects Penang with Meanwhile, Chennai-based now flies daily on this will go up Tours Malaysia, is Dinner Reception route, down from bracing for a drop of an Indian city, it is expected to Holiday 18 Leisure Services’ Hosted by the Department twice-daily services previously. at least 10 per cent in Indian ar- boost Indian interest in Malay- director & CEO, K Gia, is look- of Tourism, Government of Nanda Kumar, managing di- rivals from Delhi this coming sia’s northern region and miti- ing for Malaysian partners Karnataka rector of Hidden Asia Travel & travel season, which runs from gate a major loss of Indian traf- from Penang to work with him Tours Malaysia, said this would mid-September to the year-end. fic to Malaysia. to build new programmes, as 19.30-21.30 slow corporate incentive and He said: “If clients cannot get Travel consultants from both “suppliers from Kuala Lumpur Hall 3, BIEC group travel segments down be- seats on Malaysia Airlines, they lands told the Daily that they charge more”. – S Puvaneswary

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TTG Travel Trade Publishing is a business group Oh, what a night! of TTG Asia Media Sri Lanka Convention Bureau, SriLankan Airlines get EDITORIAL Karen Yue Group Editor Xinyi Liang-Pholsena the party going for PATA delegates. By Eugene Tang Assistant Editor, TTG Asia Dannon Har Assistant Editor, TTG Asia Online Paige Lee Pei Qi Assistant Editor Rachel AJ Lee Sub Editor S Puvaneswary Editor, Malaysia/Brunei Mimi Hudoyo Editor, Indonesia Eugene Tang Photographer Redmond Sia, Goh Meng Yong Creative Designers Samuel Ng Editorial Intern Lina Tan Editorial Assistant CONTRIBUTORS Prudence Lui, Rohit Kaul, Greg Lowe, Rosa Ocampo, Feizal Samath, Caroline Boey

SALES & MARKETING Sri Lanka Convention Bureau’s Vipula Sri Lankan Airlines India’s Rajesh Kumble, Michael Chow Group Publisher Wanigasekera S K Mittal, Smitha D and Sharon Prabhakar Karen Cheung Senior Business Manager Shirley Tan Senior Business Manager Jonathan Yap Senior Business Manager Cheryl Lim Advertisement Administration Manager Cheryl Tan Corporate Marketing Manager Stephanie Toh Senior Marketing Executive PUBLISHING SERVICES Tony Yeo Division Manager Kristy Lim Publishing Services Executive Lynn Lim Web Executive Katherine Leong Circulation Executive TTG ASIA MEDIA Darren Ng Managing Director Asia Global Myanmar’s Wynn Tin @ Ronald Poe, Raini Hamdi Senior Editor Bico Trip Co ’s Unu Yi, All Nippon Airways ’s Satoshi Akiho, Ayarwaddy Legend Myanmar’s Bhone Paing Oo E C Travel ’s Tonichi Travel Service’s Shigeo Adachi and TTG Asia Media’s Darren Ng and Asia Global Myanmar’s Nyan Htun Tim Lim Indonesians review travel plans as rupiah weakens Preference for shorter vacations closer to home

By Mimi Hudoyo in travelling patterns. “(The poor eco- THE weakening rupiah against the green- nomic situation today) isn’t stopping back has put a damper on Indonesian con- travel altogether, as Indonesians regard sumers’ travel desires, causing outbound travelling as a need. There is however, a tour operators in the country to report a shift in travel patterns. Those who have 20 to 25 per cent dip in travel bookings so budgeted for their trips will still travel, but far this year. they are choosing either to shorten the va- Rudiana, WITA Tour’s director of sales cation or head to a destination closer to and marketing, told the Daily that re- home,” Akili explained. cent travel offers by airlines and tourism As such, Akili expects domestic and boards had failed to elicit much interest regional travel to do well while longhaul from customers. demand will languish. Citing an example, Rudiana said a But Rama Tirtawisata, group managing package to Japan, a hot favourite among director of Panorama Leisure Group, has Indonesian holidaymakers, did not hit found a silver lining in the cloud. booking targets set by his company. Tirtawisata said: “The strengthening of “Singapore Airlines and Garuda Indo- the US dollar has affected many countries, nesia will hold their travel fairs this month and data from Bank Indonesia shows and they are the industry benchmark, so that there are many currencies that have results from these shows will paint (for) us dipped deeper than the rupiah.” a clearer picture of how Indonesia’s out- Bank Indonesia’s 52-week data com- bound leisure market will perform the rest pilation on currency performance since of the year and during 2016’s low season,” June 30, 2014 reflected a 49 per cent de- commented Rudiana. cline in the Russian rouble against the However, with the rupiah now valued at greenback, a 27 per cent dip in the Turkish 14,000 to US$1, the lowest ever since 1998, lira, and a 22 per cent fall in the Australian Rudiana is bracing for poor outbound dollar. Some European currencies like the business, especially as consumers wait for Swedish krona and the Danish krone were the currency depreciation to stabilise. down between 19 and 22 per cent. Exacerbating the cautious buying sen- “The rupiah was down 14 per cent so it timents among Indonesians is the new is stronger (than these currencies), which government regulation for all transactions makes travelling to these countries cheap- and prices to be in rupiah. er,” said an optimistic Tirtawisata, who “Travellers who are used to buying their revealed that Panorama Tours Indonesia trips in US dollars are taken aback by the will focus on promoting these destina- number of digits represented in rupiah. It tions with special packages soon. affects them psychologically,” he said. “We will also allocate more budget Smailing Tour’s president and CEO, for promotions and educate the market Anthony Akili, has also observed a change which is currently in shock,” he added. Advertorial

Steady hotel and integrated The Broadway features resort developments in the ’s first hawker-style last few years have added street market, 40 local and tremendous variety and first-in-Macau food brands competitiveness to Macau’s and Michelin-star rated PATA Travel Mart 2015 Bangalore, India room inventory. While large, restaurants. Throughout the Booth E22 integrated resorts lure visitors day, it is animated by live street with their modern shopping, performances. dining and entertainment Galaxy’s Phase II also attractions, Old Macau includes the opening of two continues to charm. Visit the major hotels: The Ritz-Carlton, Ruins of Saint Paul, Senado Macau,the first all-suite hotel Square and St Lawrence Church for the brand, and JW Marriott and get a sense of Macau in its Hotel Macau, Asia’s largest for old-world splendour. the brand with 1,015 rooms and suites. leisure And The Hollywood-inspired entertAinment destination resort Studio City Entertainment, shopping, will open in October 2015, culture and heritage are all part promising more luxurious hotels of Macau’s exceptional appeal and glamorous shopping, dining nowadays. And new tourism and entertainment. It will also developments are certainly be home to Asia’s highest ferris wheel as well as DC Comics’ Batman Dark Flight, the world’s first Batman film franchise ride.

Better Access Citizens from 75 countries now enjoy visa-free travel to Macau. Getting there has never been easier, via land, sea The first and last European colony in China continues to and air. Macau International Airport is connected to 35 impress with its unique mix of heritage and glitz. With some of destinations in Mainland China, its most iconic events scheduled to take place in the coming , Malaysia, Thailand, the Philippines, Singapore, South months, there is no better time to plan a visit to Macau, one of Korea and Vietnam. Visitors also have the Lonely Planet’s Best Travel Regions of 2015. option of flying into , then hop right on to Selected by Lonely Planet as a will not be the only thing keeping Macau in the spotlight. a ferry at the airport’s Sky “Top 10 Regions Best in Travel capturing visitors’ imagination. Recently opened are Galaxy Pier and be in Macau in an 2015” destination along with Culture — both ancient and Major upcoming events Entertainment Groups’ two hour. There are also frequent such inspiring regions as Rocky contemporary — features • macau international Fireworks display contest major projects — Phase II of its ferry services from Hong Mountain National Park (USA), prominently too. Here in September 5, 12, 19, 27 and October 1, 2015 flagship integrated resort Galaxy Kong, such as the high-speed Northern Norway, and Copper Macau, you can start the day • macau international music Festival Macau (including the world’s TurboJet service which operates Canyon (Mexico), Macau — by visiting a Chinese temple, October 4 - November 1, 2015 largest wave pool and rooftop 24-hours a day. described by the travel guide then go bungee-jumping, • 13th macau A-ma cultural & tourism Festival October, 2015 aquatic ride) and its new Macau itself is very as a “glitzy boomtown with shop for local delicacies, enjoy • 18th lusofonia Festival October 23-25, 2015 entertainment and shopping compact – nowhere is more cultural mix”— will be buzzing a fusion cuisine in a stylish district called The Broadway. than half an hour away! with some of its most iconic restaurant in the evening, • 15th macau Food Festival November 13-29, 2015 festivals and events in the attend a blockbuster theatre • macau city Fringe Festival November 1-15, 2015 Macau Government Tourist Head Office coming months. performance, then go for a • 62nd macau grand Prix November 19-22, 2015 Alameda Dr. Carlos d’Assumpcao, nºs 335-341, late night Chinese snack from Edificio “Hot Line”, 12º andar, Macau • macau international marathon December 6, 2015 Tel: +853 2831 5566 Hotline: +853 2833 3000 Activities gAlore a street-side vendor. And that’s E-mail: [email protected] But high-profile events just for one day! • 2015 Parade through macau, latin city December 6, 2015 www.macautourism.gov.mo

TTGPATAMart2015Daily-MGTOC.indd 2 8/18/15 2:49:27 PM 07.09.2015 TTG Show Daily PATA Travel Mart 4 Snapshots A dynamic sharing platform Delegates listen in on how to harness the power of travel technology at this inaugural event. By Eugene Tang

Are you ready for blast off? PATA’s opening day saw numerous eager faces all charged up for the three-day show. By Eugene Tang

Asia Pacific International Travel Company Vietnam’s Nguyen Hong Dai and Cathy, TM Thai Marketing Thailand’s Nawarat Thongnak, SunTrips Reisen Thailand’s JSC National Company Kazakhstan’s and Starlight Cruises Vietnam’s Chi Bui Euam Akapatangkul and Marwin Travel Thailand’s Sirinun Tavichankun Saule Bulebaeva

Big Apple Corporation Japan’s Yutaka The Jayakarta Bali’s I Ketut Budha and Happy Days Travel Agency Tunisia’s Hnid Nisco Travel Thailand’s Narierut Weltstudio Italy’s Mariagrazia Crotti Motomura and SporTourism21 Korea’s The Jayakarta Lombok’s Ida Bagus Walid and Fantasia Travel Sri/Exoticos Pantong Jung Sik Sim Okayana Destinos Peru’s Guillermo Garcia C

Host city Shoring up support for tourism Development of Karnataka’s virgin beaches is hindered by poor infrastructure and stringent rules. Rohit Kaul reports byheaven/123RF.com

Destination in numbers 561,870 Number of foreign tourists who visited Karnataka in 2014, a dip of 11.7 per cent from 2013 118.3 million Number of domestic tourists who visited the state in 2014, an increase of 20.7 per cent from 2013 11.7 per cent Bengaluru International Airport’s share of international tourist arrivals using the e-Tourist Visa in June 2015

Om Beach, in Gokarna, boasts of pristine sands and waters

ith a coastline spanning remain the major attractions for interna- nataka Chapter, agreed: “The demand for cent coastal tourism sector, the depart- over 320km, Karnataka is tional visitors to the state. beach tourism is still limited in Karnataka. ment of tourism has allocated Rs. 50 crore keen to position itself as a Chender Baljee, managing director, We have the largest coastal belt and virgin (US$7.7 million) to build basic amenities beach destination to com- Royal Orchid Hotels, said: “Unlike Kerala beaches but we don’t have connectivity like seats, toilets, changing rooms and peteW with popular Indian coastal states like and Goa, Karnataka has not been able to and accommodation at these places. food shacks at 23 beaches identified for Goa and Kerala. do much in (connectivity development). “If the necessary infrastructure for their tourism potential, according to G Although Karnataka boasts around 87 The segment will grow only if there is a tourists comes up in coastal areas, it will Sathyavathi, director, department of tour- beaches like Gokarna, Murudeshwar and major focus on developing beach destina- help (to increase) international tourist ar- ism, Karnataka. Kudle; however, most of them lack in- tions in the next five years.” rivals to the state.” Under the Indian Ministry of Tourism’s frastructure to become tourist hotspots. S Mahalingaiah, chairman, Indian As- Recognising that infrastructure devel- Swadesh Darshan scheme, which includes At present, heritage and wildlife tourism sociation of Tour Operators (IATO) Kar- opment is key to develop the state’s nas- coastal development as one of its five core

BENGALURU SPOTLIGHT Traditional handicrafts Lalbagh Botanical Garden Alternate healing treatments harmony. Visit the cultural complex to Bengaluru is home to numerous The Lalbagh Botanical Garden in Bangalore Karnataka offers different streams of experience the devotion of the religon’s swanky shopping malls that carry a was started as a private garden by Hyder Ali, healthcare at good and reasonable prices. followers. The temple hosts festivals and large range of international brands. one of the most famous rulers of old Mysore People seeking alternate healing like events throughout the year, showcasing The city also has many options in 1760. Take a stroll in this 98ha park, Ayurveda, Siddha, Unani, Naturopathy and India’s vibrant culture and traditions. available for street shopping. If you are which is home to India’s largest collection of spas will find numerous options in the capital looking to buy traditional handicrafts, rare tropical and subtropical plants, as well city. Some prominent centres include the Jawahar Lal Nehru Planetarium head towards MG Road. Other as many centuries-old trees. The garden Ayurvedagram Heritage Wellness Centre, Explore the mysteries of the universe at popular shopping destinations include also contains a lake, topiary park, charming Kottakkal Arya Vaidya Sala and Orange Jawahar Lal Nehru Planetarium. At night, Brigade Road, Residency Road and wooden bandstand and a glasshouse County Resorts & Hotels. the planetarium is perfect for stargazing. Commercial Street. modelled after ’s Crystal Palace. Catch The Sky Theatre Show that seeks to National Gallery of Modern Art unfold the marvels of the universe, planets This historic mansion was transformed and the solar system. from a residence into a 1,550m2 museum, with a new gallery block that adds an extra Alto Vino 1,260m2 to house paintings, sculptures, Taste authentic Italian cuisine at Bengaluru prints and drawings from the late 18th Marriott Whitefield hotel’s Alto Vino century. There are also works by famous restaurant. Done up like a modern trattoria, Indian artists like Raja Ravi Varma and the restaurant is warm and inviting, perfect Rabindranath Tagore, in addition to works by for romantic dinners and casual gatherings. international artists. It is also equipped with a refurbished auditorium, library, cafeteria Karavalli and shop. If you are looking to savour authentic South Indian dishes, Karavalli at The ISKCON Temple Gateway Hotel is the perfect place. The Inaugurated in 1997, the Krishna Temple is seafood delicacies from the coastal belt one of the largest International Society for of Karnataka are recommended. This Krishna Consciousness (ISKCON) temples, 18-year-old joint is popular among locals blending modern technology and spiritual as well. Lalbagh Botanical Garden 07.09.2015 TTG Show Daily PATA Travel Mart 7

areas, Karnataka is also looking to develop HOW TO SELL five ports that can handle cruise vessels, she added. The state tourism department has also Karnataka offers excellent jewelled throne – of the royal family of the hotel’s possession are 1,280 pieces of floated tenders to prepare the Coastal Tour- birdwatching opportunities Wadiyar. contemporary paintings and sculptures from ism Master Plan for the districts of Uttar DOas it is home to over 500 prominent artists. Kannada, Udupi and Dakshina Kannada. varieties of birds such as herons, eagles Located on These beach destinations also received and woodpeckers. Head to Bandipur Residency Road Relish your meal at Hyatt a major push with the recently unveiled National Park, Rajiv Gandhi National STAYin the heart Place Hampi’s all-day-dining Karnataka Tourism Policy 2015-20, which Park and BR Hills Sanctuary for some of downtown, the 277-room The EAT restaurant, Gallery. Open aims to facilitate private investments and birdwatching action. Ritz-Carlton, Bangalore combines 24 hours, the multi-cuisine restaurant on the encourage corporates to develop facilities traditional and contemporary designs. lobby level boasts beautiful views of the hotel and infrastructure at tourist destinations Built in the Indo- The property features a Jaali design gardens. The open kitchen design allows in return for tax concessions and rebates. Saracenic style, Mysore from the Mughal era, complete guests to interact with the chefs and express However, the Coastal Regulatory Zone SEEPalace is an example with pointed archways and white their preferences. With a seating capacity of (CRZ) regulation – which forbids any of architectural magnificence. Admire marble reminiscent of the Taj Mahal. 120 guests, the Gallery also offers two private construction within 500m of the high- its ornate ceilings, grand corridors, vivid The centrepiece of the hotel is an dining rooms to celebrate special occasions tide zone – has been a source of conten- paintings and memorabilia – such as the impressive marble staircase, and in and conduct private corporate meetings. tion among trade members. Prashant Narayan, COO and head lei- sure travel inbound business, Thomas Cook India, said: “(Bengaluru) has many beautiful destinations like Mysore that are popular among foreign tourists. If (the) CRZ guidelines are revisited (while) keep- ing in mind the environmental issues, it will help Karnataka attract more foreign tourists.” To this end, Karnataka Department of Tourism has been seeking permissions from the Ministry of Environment & Cli- mate Change to relax the stringent CRZ rules for tourist projects in coastal areas, informed Sathyavathi. On the other hand, a section of tourism stakeholders opine that revisiting CRZ guidelines is not helpful as the state needs Mysore Palace Hyatt Place Hampi’s Gallery road connectivity in place before hoteliers saiko3p/123RF.com would be attracted to establish projects along the coastal belt. Besides coastal tourism, trade players VIEWPOINTS are hopeful that new source markets and sectors will help to raise Karnataka’s pro- file on the international stage. What does Karnataka need “Japan is a new market for the state to become a major beach thanks to around 300 Japanese companies that are now operating in Karnataka,” said destination in India? Royal Orchid Hotels’ Baljee. “(Bengaluru) is also developing as a medical tourism Vineet Verma, destination as a lot of medical tourists are executive coming from Africa and Middle East for director, treatment.” Brigade Hospitality Services Tiger Trail Some of Karnataka’s pristine palm-fringed beaches, especially those in places like Karwar, have the potential to be an excellent alternative to Goa’s beaches. Beach tourism in Karnataka is grossly under-exploited. Improvement in infrastructure and connectivity will certainly help attract a much larger tourist traffic. A more pragmatic review of CRZ guidelines will certainly help release parts of these beaches from restrictions and open them up for development as tourist attractions.

Arun Anand, managing director, Midtown Travel Beach destinations like Goa have become overcrowded, Tiger Trail so a large number of tourists will be Located at Royal Orchid Hotel, Tiger Trail interested to visit the virgin beaches serves authentic meat dishes like kebabs of Karnataka. However, this will only that hail from north-west India. Enjoy your happen if tourist facilities and factors meal at the restaurant surrounded by like connectivity and accommodation manicured greens, under the open sky with are taken care of. This, combined with lanterns and gazebos. focused marketing activities, will help the state to promote its beach destinations.

Untitled-1 1 14/8/15 9:53 am 07.09.2015 TTG Show Daily PATA Travel Mart 8 Destination Vietnam Paving for immersive travel Tour operators need to look beyond marketing mainstream destinations in the country, writes Greg Lowe

due to the collapse of the Russian far north is remarkable, has won- Ha Giang, located in Vietnam’s remote north, offers picturesque landscapes and diverse cultural experiences market. derful scenery and local culture,” Do Nguyen Phuong, direc- Thuy said. “The problem is you tor of Tourism Culture People can only market it to clients who which is behind Slow Travel are prepared to accept an eight- Hue, urges tour operators to sell hour drive to get there.” the country differently instead Poor access typically raises of as a single package. “One way transport costs while accommo- would be to split the country in dation and other facilities in such two, with tourists spending 10 destinations tend to fall short of days in the north or 10 days in client expectations. the south. That way, they will While tailoring travel experi- have more time to explore each ences is nothing new, companies destination, experience more ac- that want to create unique itiner- tivities and contribute to the lo- aries for clients face a number of cal economy.” challenges like weak infrastruc- Even popular destinations ture and excessive red tape. such as Hue, a former royal capi- Jack Bartholomew, regional tal and UNESCO World Herit- director Indochina at Khiri age Site, suffer from the indus- Travel, agrees that DMCs need to try’s mass-market focus. develop more of their own im- “Hue is a very interesting des- mersive tours and experiential tination, but it is sold for one to products. “There are plenty of two nights max,” Do said. “Cli- interesting places to visit, but you ents really only have one full day face constant challenges such as

goodolga/123RF.com (in the city). They visit the cita- ensuring the product is sustain- del, the royal tombs and that’s it. able, that it’s properly set up and eveloping custom- be the mainstream, those seeking Exotic Voyages. “However, the There are interesting things to do, that you have all the right docu- ised, immersive travel to create memorable experiences number of Vietnamese travellers but tour operators are reluctant ments, licenses and approvals.” experiences remains for visitors are starting to send who go on tailor-made trips is to change or add another night.” Although Khiri has been de- a relatively niche clients to less-travelled places still very small. We would love to Promoting newer destinations veloping new products in the Dsegment in Vietnam’s tourist in- like the Central Highlands, Sapa, see more Vietnamese travellers in more remote parts of Viet- Central Highlands, Bartho- dustry that remains focused on Ha Giang and Cao Bang, as well choosing customised and private nam, which offer a diverse array lomew said the key issue is to mass-market group tours. Nev- as incorporating visits to ethnic tours instead of group tours as of cultural, nature and activity- create a better overall experience ertheless, companies personalis- communities, food tours and this would definitely help de- based experiences, is far more in Vietnam. ing trips to the country say doing homestays. velop sustainable tourism in the challenging due to poor access, “At the end of the day, if you so is not only more profitable, “Customised travel has been future.” limited accommodation and want people to come back, then it is essential to building a more around in Vietnam for quite a According to the Vietnam Na- infrastructure, said Thuy Tien, you need more than nice things sustainable industry. while and is continuing to de- tional Tourism Administration, managing director of Asia Trails to see. You need immersive expe- While itineraries covering key velop,” said Andy Carroll, global international arrivals dropped Vietnam. riences that people find person- sites in the country continue to head of sales and marketing, 12.3 per cent in 1H2015, in part “For example, Ha Giang in the ally gratifying.”

VIEWPOINTS PRODUCTS What is the Vietnam National Tourism Admin- istration (VNAT) doing to support customised travel in Vietnam?

Do Nguyen Phuong, director, Slow Travel Hue I don’t have a clear view of what VNAT is doing to promote customised travel. VNAT should encourage tour operators to stop selling jam-packed From left: Sophie’s Art Tour; Rice & Rural Life cycling tour with Slow Travel Hue itineraries and to promote Vietnam as a place that has a variety 1 Sophie’s Art Tour stilt houses. The area is also home to Phu Cuong water- of experiences. It is healthier (for the industry) and will Sophie Hughes drew on her experiences and knowl- fall and Bien Ho lake, the flooded crater of a volcano. encourage travellers to come back. edge as a gallery manager to develop this unique tour of Ho Chi Minh City’s art scene. The art tour pro- 3 Triip.me vides insight into the worlds of art, popular culture This Vietnamese tech start-up connects locals who are and local history. It also takes clients through private passionate about their towns and cities with travellers Andy Carroll, global head of sales collections, museums and contemporary art spaces. passing through; it also has B2B services. These locals and marketing, Exotic Voyages Itineraries can be customised upon request. provide insights into their hometown and tours range VNAT is very supportive in from visiting local markets or going on a night tour of Ho helping travel companies which 2 Central Highlands Jarai Music tour Chi Minh City. provide customised trips as they This three-day trip by Khiri Travel takes visitors to know how important the private the hill-tribe villages of Kon Tum and Pleiku in the 4 Rice & Rural Life tour sector is to this market. But I think Central Highlands, which borders southern Laos and Slow Travel Hue’s Rice & Rural Life cycling tour to Thanh Vietnam has to be portrayed more as a north-eastern Cambodia. Toan village – which dates back to the 17th century – of- diverse destination. When people around the world know Part of the Ho Chi Minh Trail, travellers will visit fers visitors an insight into the role rice plays in Vietnam’s that Vietnam has a bit of everything, from beaches and places that played a role in the Vietnam War and culture. Groups rub shoulders with villagers as they spend mountains to old towns and cities, they will be more likely to soak in the local culture by visiting coffee planta- a day experiencing the local culture by working as a farm- purchase customised trips. tions, eating with locals and visiting traditional Jarai er, rowing a sampan and walking through local fields.

07.09.2015 TTG Show Daily PATA Travel Mart 10 Destination China Mapping a new Silk Road China is shining the spotlight on the ancient trade route with fresh tourism strategies. Caroline Boey reports stephensos/123RF.com China has begun a campaign this year to attract more route is Xi’an-Gansu-Xinjiang view the Hexi Corridor between visitors to the legendary Silk Road and most travellers are from snow peaks and the Gobi, go to China, Taiwan and Hong Kong,” the lost cities near Turfan and he said. make an extension to Kashgar to Wang also remarked that complete the experience. Gansu and Xinjiang still have to “We are promoting travel on improve service quality and add the high-speed trains all over the high-end international hotels, world and are seeing quite a bit while local tourism bureaus need of interest this year,” he added. to invest money to promote the Furthermore, the similarity of Silk Road to targeted markets. Silk Road food to Middle East- Sharing similar sentiments, ern cuisine – which Asian Trails Linda Wang, managing direc- China’s main customers from tor of Destination Asia (China), the UK, Italy, Spain and said the popularity of Silk Road are more familiar with – as well tours have led to many products as the opening of a Radisson Blu on the shelf although the infra- in Kashgar in Xinjiang province structure in some places is “not also boost the region’s appeal, ready” especially for high-end Van Goethem shared. travellers. On the other hand, dining The unrest in Xinjiang, for ex- could pose a challenge for trav- ample, limits tours from ellers who do not eat lamb or to Xi’an to as far as Jiayuguan, beef or are vegetarians, observed the first pass at the western end Hope Xu, deputy general man- of the Great Wall of China in ager, Xi’an Daymaker MICE ince Chinese president ism cooperation and develop- for local tourism organisations Gansu province, she added. Company. Xi Jinping laid out plans ment strategy. The NTO led a along the Silk Road to boost their Meanwhile, the launch of “It is especially challenging to establish the Silk Road delegation of tourism depart- profile and develop inbound high-speed trains to the region catering to vegetarians from In- Economic Belt as part ments and companies from 13 tourism. is giving DMCs like Asian Trails dia outside of five-star hotels,” he Sof China’s One Belt, One Road provinces, autonomous regions Steven Wang, director of sales China the impetus to market Silk said. “In the more remote areas, strategy in 2013 and the Chinese and municipalities to participate and marketing, The Westin Xian, Road programmes more aggres- the quality of the produce may government last year set up a in trade and consumer activities agreed that UNWTO’s efforts to sively. not be up to international stand- US$40 billion Silk Road fund to in cities overseas including Ber- promote Silk Road tourism have Said the company’s managing ard and the solution for vegetari- improve infrastructure, the re- lin, Moscow and Taipei, before likewise generated a lot of buzz director, Kris Van Goethem: “Eu- ans from India is to bring in their gion has received considerable culminating in a grand launch at for the region on the interna- ropean travellers can fly direct to own cooks. attention. Expo Milano 2015 where China tional arena. Xi’an with Finnair from key cities “Xi’an has the best infrastruc- The China National Tourism was the biggest exhibitor. “Tourism will develop be- in Europe via Helsinki and travel ture in terms of good hotels, Administration (CNTA) has ear- He Wei, director, Gansu Pro- cause of the government’s sup- on the high-speed train during F&B and entertainment. The marked this year Beautiful China, vincial Tourism Bureau, said port and because the Chinese are the day to visit karst formations farther away you go, adventure 2015 – Year of Silk Road Tourism the CNTA’s Silk Road initiative now willing to spend money on in Zhangye, the Great Wall near and culture have to be the focus,” and mounted a three-year tour- presented “rare opportunities” travel. So far, the most popular Dunhuang, the Mogao Caves, Xu added.

VIEWPOINTS PRODUCTS

What initiatives are helping the 1 Asian Trails China’s Silk Road tour 3 Forbidden City 4 Mandarin Oriental, Sanya development of Silk Road tourism? Asian Trails China is offering a five-day To protect the Beijing icon, the Forbidden From now until December 31, 2015, trip from Xining in Qinghai to Dunhuang City – also known as the Palace Museum guests staying in the Ocean Breeze Pa- in Gansu. – has introduced a daily limit of 80,000 vilions, Ocean Front Pavilions with Steven Wang, director of The route follows a southern branch of people. During the peak summer season, Plunge Pool, suites, villas or who book sales and marketing, the Silk Road north of the majestic Qil- early warnings will be issued to visitors the Best Available Rate at Mandarin The Westin Xi’an ian mountains to descend upon the Hexi when the number exceeds 64,000. Oriental, Sanya can test-drive the The One Belt and Corridor, a narrow stretch of fertile land When off-season begins in November, limited-edition Mini Inspired By Good- One Road strategy between mountain and desert. the attraction will offer visitors who book wood. of China’s central Travellers will be taken to Buddhist tickets online a 50 per cent discount, and Only 1,000 such cars have been pro- government is definitely caves, a hanging monastery, the ancient all travel agencies are now required to duced in collaboration with Rolls-Royce raising the profile of Silk Great Wall in the desert and ruins of lost book tickets online. Motor Cars. Road tourism and it has the potential to oasis strongholds. Depending on the group size, the become a tourism product that can be Mandarin Oriental, Sanya positively promoted to the international ground handling package price per per- tourism market. son on a twin-sharing basis ranges from RMB7,350 (US$1,148) to RMB9,840 with a single supplement of RMB1,295. Prices Kris Van Goethem, are valid from November 2015 to end- managing director, October 2016. Asian Trails China The launch of a high- 2 China Southern Airlines speed train service The airline commenced direct flights between Lanzhou and between Urumqi in Xinjiang to St Pe- Urumqi in January is a tersburg in July. Operated on a Boeing breakthrough especially for 757 with 380 seats, the service is avail- the European market and we are now offering able on Monday, Tuesday, Thursday and 11- and 15-day itineraries with daytime travel Saturday. This new service makes Urumqi on high-speed trains. Travel from Lanzhou China’s second-biggest hub for flights to Urumqi is now in less than 12 hours, to and from Russia, second only to compared with 24 hours in the past. Beijing. 07.09.2015 TTG Show Daily PATA Travel Mart 11 Destination Malaysia A bargain hunter’s paradise The weakened ringgit and nationwide sales are compelling reasons for visitors to Malaysia, writes S Puvaneswary tktktk/123RF.com Bukit Bintang is a major shopping area in Kuala Lumpur VIEWPOINTS How important is the proximity of shopping malls to hotel businesses?

Peter J Hourigan, vice president of operations, Saujana Hotels & Resorts Shopping malls are a great asset to have, especially for Asian tourists. While we don’t have a shopping mall within walking distance to The Saujana Kuala Lumpur, we provide a complimentary shuttle service to Citta Mall. Paradigm Mall and Sunway Pyramid mall are also a few minutes’ drive away. While some people love to shop, they prefer to stay in accommodation that is a little away from the hustle and bustle. In that manner, we complement some of the busier malls.

Eric Tan, general manager, Pullman Kuala Lumpur Bangsar Close proximity between a shopping mall and a hotel is important if the hotel is targeting leisure travellers, as they will often consider accessibility to attractions o leverage the love for shopping among Asians Travel consultants too are benefiting from the nation- and shopping malls when selecting their and Middle Eastern travellers, which made up wide sales periods. accommodation. However, a hotel that is not 91.2 per cent of Malaysia’s tourist arrivals in Adam Kamal, CEO of Rakyat Travel, has created shop- conveniently located near shopping malls can always provide a 2014, the government and private sector have ping packages that coincide with the 1Malaysia GP Sale, shuttle service. rolledT out a slew of initiatives to encourage higher visitor 1Malaysia Mega Sale Carnival and Malaysia Year-end Sale spending. (from mid-November to January). The chief reasons that make Malaysia a value-for- He said: “Tourists from the Philippines, Indonesia and ways linking shopping malls in the Bukit Bintang area money shopping destination is the weakened ringgit Brunei have been very receptive to these three-day, two- with its surrounds in late 2014. Shoppers can now walk against major currencies as well as a hassle-free tourist re- night packages. We offer a range of accommodation in in comfort through a 4.5km covered elevated pedestrian fund scheme implemented at eight international airports the Bukit Bintang area and airport transfers. Those who walk that links Berjaya Times Square mall to Pavilion since April 1, 2015. There are also duty exemptions on a buy our packages come here only to shop, as savings can Kuala Lumpur through Sungei Wang Plaza mall. wide range of merchandise like jewellery, cosmetics, fra- be as much as 70 per cent off normal retail prices.” Overseas visitors will also benefit from the Super Pass, grances and computers. Ally Bhoonee, executive director of World Avenues, a travel guide-cum-discount booklet. It was published in Furthermore, the Ministry of Tourism and Culture a big player in the Middle East inbound market, said: April and acts as a discount voucher book with savings of has timed three sales periods to coincide with peak “This recognition has helped the tourism industry to up to 70 per cent on retail, attractions and F&B. travel periods in Malaysia, namely the week when the promote shopping more aggressively and especially Noraza Yusof, head of tourism, Kuala Lumpur City annual Formula 1 Petronas Malaysia Grand Prix is held now the weakened ringgit provides more bargains and Hall, said City Hall is also looking at introducing short- in April; the Middle East summer holidays (around reasons for tourists to visit Malaysia. At the same time, er sales periods that coincide with international brands mid-year); and the year-end holiday season. These na- it brings in more revenue to the country.” to increase sale impact. This will further cement Kuala tionwide sales periods are promoted by Tourism Ma- To make shopping in major areas more conducive for Lumpur’s position as a preferred shopping destination laysia to overseas markets. pedestrians, Kuala Lumpur City Hall built covered walk- with a strong value-for-money proposition, she added.

PRODUCTS

1 The St Regis Langkawi fourth Monday of every month. The show Scheduled to open its doors in November will run until April 2017. 2015, The St Regis Langkawi is situated Tickets are available for purchase on- within an idyllic cove close to Kuah town, line or over the counter at Panggung Langkawi’s shopping and commercial Bandaraya theatre. centre, and is approximately a 20-minute drive from Langkawi International Air- 3 KL Horse & Carriage Ride port. Provided for by Kuala Lumpur City Hall, The resort will include 85 suites and KL Horse & Carriage Ride features open- three water villas, each boasting a spectac- air carriages drawn by beautiful Friesian ular view of the Straits of Malacca. Each horses. Beginning and ending at KL City guestroom will also feature the signature Gallery, the 20-minute ride will take visi- St Regis Butler Service. tors past the old parts of the city where The St Regis Langkawi Facilities include a spa, swimming pool buildings date back to the 1800s. Each and gym, with access to expanded meet- carriage can accommodate up to four ing functions, school groups and birthday events of up to 500 people, such as team- ing facilities at Langkawi International people. parties. building activities, product launch parties Convention Centre. or family outings. 4 District 21 5 Jump Street KL Trampoline Park 2 Mud: Our Story of Kuala Lumpur District 21 is a 6,500m2 post-apocalyp- Jump Street KL Trampoline Park is an 6 Opium KL Mud: Our Story of Kuala Lumpur is a tic themed action adventure park that urban playground for adults and children This bar-cum-restaurant located on Chang- musical celebrating the spirit of the Ma- opened early this year. Located within IOI alike. Located in Petaling Jaya, Selangor, kat Bukit Bintang is designed to resemble a laysian capital and her people who built it City Mall’s air-conditioned atrium in Pu- the indoor playground boasts 145 inter- Chinese opium den in the olden days. The with hopes and dreams. This 50-minute trajaya, it comprises 11 adventure attrac- connected trampolines from the floor 100-seater restaurant serves fusion cuisine live performance is shown twice daily at tions and eight function rooms. It is an right up the walls. such as tuna sashimi pizza, wagyu beef ren- 15.00 and 20.30, except on the second and ideal venue to hold corporate team build- The venue also caters for corporate dang and prawn curry spaghettini. 07.09.2015 TTG Show Daily PATA Travel Mart 12 Destination Thailand Community takes centre stage A growing interest in sustainable tourism and authentic experiences is driving Thailand’s CBT initiatives. By Greg Lowe

Wettendorff said community initia- CBT projects in Thailand include communities such as the Moken (pictured), tives focused on wildlife and nature are who are known as the Sea Gypsies of the Andaman Sea often more successful and easier to sell than those offering cultural experiences. “When it comes to direct interaction with local communities, I find that it’s a lot harder for people in general to handle,” he said. “The guests are afraid of being an- noying to the local people and locals being afraid about not pleasing their ‘donors’ in the right way.” Yann Gouriou, founder and managing director of Unicorn Hospitality, which manages Maekok River Village Resort in northern Thailand, said using a more con- ventional business, such as a hotel which works with the wider local community can be effective for developing CBT. Maekok River Village Resort, in part due to its relatively remote location, has always worked closely with the local com- wirojsid/123RF.com munity “both as (a place of employment ravel consultants are incorpo- keted as CBT, but aren’t at all. Just because source targets and demographics to which for locals), an education centre and a re- rating more community-based tourism occurs in a community doesn’t it markets such products. sort offering tours and educational pro- tourism (CBT) initiatives in mean it’s CBT,” he said. “CBT in Thailand is becoming more grammes for students and hotel guests their Thailand itineraries, driven “There is confusion that CBT is ‘re- popular, but not for all markets,” said alike,” he said. byT increased demand for more authentic sponsible tourism’. CBT can be ‘respon- Read. “For Khiri Travel, CBT is generally The property has also helped support cultural experiences from clients as well as sible’ but this is not always the case. The more popular with the young European local schools, raising more than 20 million a growing interest in sustainable travel. quality of CBT should be judged by the market (Millennials) interested in soft ad- baht (US$568,700) for some 150 projects Tourism Authority of Thailand (TAT) quality of the product and the benefit to venture; it’s less popular with the Ameri- over the past 11 years, and has developed is also bringing increasing support to the community as a whole.” can market. There also tends to be a per- strong links with a weaving cooperative the CBT sector. Part of its 2015 Discover Another core challenge is navigating ception amongst baby boomers that CBT run by Shan women in the nearby village Thainess campaign focuses on the so- the fine line between providing an authen- cannot be associated with ‘comfort’.” of Ban Mai Mok Cham. called 12 Hidden Gems, provinces re- tic experience of traditional life in a com- nowned for their unique history, culture munity and supporting a product which and lifestyle, which includes projects such could actually hinder local development, as Ban Nam Chiao Community in Trat, said Soren Wettendorff, product develop- VIEWPOINTS Klong Rua Community in Chumphon, ment director, Destination Asia Thailand. Klong Noi Community in Surat Thani “In many people’s view, not least some What are the challenges and opportunities in community-based tourism? and Ban Bang Phlab Community in Sam- NGOs, CBT has to be a primitive experi- ut Songkhram. ence, almost like an expedition into the Sugree Sithivanich, deputy governor for marketing communications, TAT has expanded its support for CBT agonising everyday life of poor people,” he Tourism Authority of Thailand beyond marketing to include a number said. “(Too many people think) if it does In enabling rural communities to develop tourist attractions, it is of other initiatives. Its Green Community not look poor and worn out it is not CBT. pivotal that their operations are constantly monitored to ensure (high) (under the 7 Greens project) and Thailand To me this (perception) is like trying to standards as well as to prevent unsustainable overexposure. This Tourism Awards have been developed keep the population underdeveloped.” goes back to our ongoing activities to promote the 7 Greens and the to encourage entrepreneurs to improve Successful CBT projects should become Thailand Tourism Awards, as well as the activities under the Thailand product standards. The NTO has also set financially sustainable and self-funding Community Based Tourism Institute. up the Thailand Community Based Tour- after their set-up phase, he elaborated, ism Institute to help establish guidelines and both the industry and tourists alike for related products, which a spokesman should become more accepting of local Graham Read, sustainability and responsible tourism manager, Khiri Group said was key to the sector’s development. communities achieving the aspirations of CBT projects are often set up with a lot of funding and goodwill. CBT projects should be assessed on a the wider society at large. However, when the funding and technical support discontinue, the case-by-case basis to ensure the sustainable Many DMCs and travel consultants, project will not survive if it isn’t in demand. Having the private development of the local communities, said including luxury specialists, are currently sector involved in the set-up can dictate how desirable they are in Graham Read, sustainability and responsi- marketing CBT as elements of an itinerary the future… Most CBT projects are located in rural areas where ble tourism manager at Khiri Group. rather than the focus of an entire trip. The hospitality and business skills may be lacking, therefore many “Many products in Thailand are mar- trade also needs to be selective about the initiatives lack a solid business plan as well as marketing expertise.

PRODUCTS

1 Moken experiences at Koh munity improvements, health 3 Ban Bang Phlap Community the village is famous for its rare Surin emergencies and elderly care. Winner of the Thailand Tourism fruits species. The village and Andaman Discoveries runs a Awards in 2010 and 2013, this surrounding historical sites can number of tours involving the 2 Maekok River Village Resort agro-tourism project offers daily be explored on foot or bicycle. Moken ethnic community living This family-friendly 36-room activities and homestays. Lo- in and around Koh Surin Na- ecolodge located a couple of cated in Samut Songkhram, the 4 Baan Mae Kampong tional Park. The business works hours outside of Chiang Mai traditional village of teak houses This community initiative near with the nomadic community to provides a window into rural surrounded by fruit orchards is Chiang Mai was started in 1999, provide education, fun-packed life along the Maekok River. The a short drive from the popular mainly due to the decline in de- trips around the area, all of which resort also features an education Amphawa floating market. mand for fermented tea produc- present the unique culture and centre and arranges a number of The local women have be- tion. Since then, the number of Maekok River Village Resort craft traditions of the Moken. eco and cultural activities involv- come famous for their home- homestays has expanded from Proceeds from the private tours ing local communities. Camping made herb sweets. More im- five to 12 properties. A host of are available, including locally- are donated to the Moken Com- is available for larger groups and portantly they are pioneering activities for day-trippers and guided treks, cultural shows and munity Fund to help fund com- school trips. organic farming methods and overnight groups of up to 60 pax village sightseeing. GVB-PTM_ad2.pdf 1 8/20/15 4:29 PM

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K 07.09.2015 TTG Show Daily PATA Travel Mart 14 Destination Sri Lanka Fighting for tourism dollars A new chapter of economic and tourism development is taking place in Jaffna in the post-war era. By Feizal Samath

hen the 500-seater train from Colombo pulls into Jaffna railway station every afternoon, some 50 to 75 foreignW backpackers usually get off. “The morning train to Jaffna has a siz- able number of western tourists,” Vipula Wanigasekera, general manager and CEO of Sri Lanka Conventions Bureau told the Daily. “These FITs normally explore the city using a motorcycle hired in Jaffna.” That is a sharp contrast to the Jaffna barely six years ago, where tourism in this war-torn region was almost non-existent. Located in Sri Lanka’s far north, Jaffna was once the epicentre of the country’s decades-long ethno-political conflict, en- during bombardments and heavy loss of life and property. Now the historic Tamil city is waking up to a different picture. The heritage-rich city is receiving growing attention from intrepid travellers and foreign backpack- ers. Roads, malls and guesthouses have Travellers are starting to venture into Jaffna, a city in Sri Lanka’s north also sprung up since the civil war ended in 2009. from southern India, which is less than an to familiarise themselves with the region’s Fernando, general manager at STP Hold- The city’s infrastructure and accom- hour away. facilities and sights. ings, which owns two boutique hotels modation, though still not up to inter- Meanwhile, the city’s first high-class “The industry wants to popularise Jaff- in Jaffna under the Heritage brand, said: national standards, have improved from property, the 55-room Jetwing Yarl from na as it is a new destination and something “French visitors are keen to see vineyards a few rooms a decade ago to some 500 the Jetwing chain, is due to open in De- different from the other often-visited loca- during the season.” rooms now. cember. “(Jaffna) is becoming a popular tions,” said Nalin Jayasundera, managing S Hariharan, managing director at the Malraj B Kiriella, director general of the destination but may need a little more director of Aitken Spence Travels, which 30-room Subhas Hotel, the city’s oldest Sri Lanka Tourism Development Author- promotion,” said Hiran Cooray, chair- handled 300-400 foreign visitors to Jaffna hotel, said that many tourists also visit the ity, said the government is working on an man of Jetwing Hotels Group. “Economic from March 2014 to April 2015. nearby Delft island to “look for the his- integrated plan to develop and improve activity will soon take off and draw many Jaffna’s star attractions are its beautiful tory of their ancestors”. The island has an accommodation and attractions in Jaffna. travellers.” beaches, rich tapestry of food and culture, abundance of Dutch-period artefacts and “When required, we have facilitated in- To some extent that is already hap- decades-old Hindu temples, Keerimalai 1,000 wild feral ponies. vestments in new hotels and guesthouses pening. Large DMCs like Aitken Spence natural water springs and Jaffna Fort built Even surrounding areas like Kilinoch- in the city,” he said. Travels are urging foreign tour operators by the Portuguese. chi, Mullaitivu and Mannar are consid- The authorities are currently planning to include Jaffna in their Sri Lanka bro- The city is also well known for local ered new attractions in Sri Lanka, many of to transform the city’s military-controlled chures, while foreign travel consultants wines prepared from large vineyards – a which are unexplored territories for both airport to a civilian facility with flights have started visiting Jaffna and the north particular draw for French tourists. Telson foreigners and locals alike.

VIEWPOINTS What can be done to entice more travellers to visit Jaffna?

A M Jaufer, president, Chamber of Tourism and Industry Sri Lanka S Paramanathan, president, Travel Agents Association of Sri Lanka There is a need to identify and develop the potential areas for tourism The standard of hotels needs to be improved. There are accom- in Jaffna. However, the most important aspect is in educating the modation facilities with 10 to 20 rooms, and while the rooms are local community on how they can earn and improve livelihoods. It is decent, they are not as good as in Colombo. Foreigners are seeking important that steps are taken to ensure the community benefits from hotels with facilities and services similar to what is available in the tourism before actively promoting the destination. capital or close to these standards.

PRODUCTS

1 Garton’s Ark 4 Nelum Pokuna Art Street Boat restaurants have become a new fad The Nelum Pokuna Art Street is the capi- in Colombo with the latest entry of Gar- tal’s only space where artists are allowed ton’s Ark, an air-conditioned floating res- to display their paintings on the pavement taurant with an open deck. Catering up along a tree-lined avenue beside Vihara- to 70 pax, it offers five-star buffet meals mahadevi Park. Look closely and there are and can be hired for a party inclusive of a some great works of art with prices rang- two-hour ride along a canal in Nugegoda, ing from between 2,000 Sri Lankan rupees a Colombo suburb. (US$15) to 20,000 rupees. From left: Galle Face Green; Sri Lankan spices at Good Market 2 Good Market 5 Pinnawala Open Air Zoo The Good Market is Colombo’s first or- course, the organisers also have a Good British colonial times more than a cen- Sri Lanka’s first open air zoo recently ganic market. Open every Saturday from Market organic and natural food shop tury ago. To experience the local lifestyle, opened at Pinnawala near Kandy, about 08.00 to 20.00, there are organic vegeta- nearby. make your way to the Galle Face Green in 75km east of Colombo. The zoo is also bles, books, curios, handicrafts, vegan des- the evening and watch kids flying kites, close to the popular Pinnawala Elephant serts, bottled chutneys and cotton cloth- 3 Galle Face Green people playing cricket or families on a day Orphanage. The 17.8ha site has leopards, ing on offer. The Galle Face Green is Colombo’s popu- out. There are also numerous food stalls bears, deer and crocodiles, along with Located at the popular Colombo Race- lar seaside promenade developed during along the seafront. many other native animals.

07.09.2015 TTG Show Daily PATA Travel Mart 16 Marketplace Papua New Guinea, The Land of a Million Different Journeys Lying just south of the equator, 160km north of Australia, Papua New Guinea is part of a great arc of mountains stretching from Asia, through Indonesia and into the South Pacific. With a vibrant and colourful culture, more than 600 islands and 800 indigenous languages, Papua New Guinea is made up of four regions with 20 provinces. Papua New Guinea is full of interesting attractions, magnificent natural scenery and diverse cultural heritage. Spend your holiday trekking remote jungle tracks, cruising the mighty Sepik River, surfing the waves of New Ireland, fishing around the fjords of Tufi, viewing our world- famous birds of paradise in the Highlands or diving among the coral reef coastline. Booth No: F3 Website: www.tpa.papuanewguinea.travel and www.papuanewguinea.travel Email: [email protected] Macau Government Tourist Office Despite being only 28.5km2 big, Macau has an abundance of historical buildings, beaches, gar- dens, museums, spas, shopping malls, dazzling shows and activities ranging from golf to bungee jumping. It is a city of world heritage stature that boasts one of the world’s most spectacular and modern skylines, offering diversified tourism products such as iconic cultural attractions, entertaining shows, thrilling activities, sensational events and festivals, luxury and affordable shopping as well as a various dining options. Macau also offers a wide variety of accommodation ranging from international-class modern hotels and resorts to affordable hotels providing comfort along with quality service standards. The city is becoming one of the world’s top culinary destinations following an influx of internationally renowned restaurants brands from around the world. Not forgetting the blend of Portuguese and Chinese culture that has produced a visually unique and splendid experi- ence for visitors to the destination. Booth No: E22 Email: [email protected] Plaza Premium Rembrandt Hotel Group Bangkok Headquartered in Hong Kong, Plaza Premium Group is the pio- Rembrandt Hotel Bangkok is a modern, stylish hotel centrally neer and industry leader in providing premium airport services, located in the Sukhumvit area of Bangkok. Guests may with a collective goal of “making travel exceptional”. The group access our hotel either from Sukhumvit Soi 18 or Sukhumvit comprises four core airport services, including premium airport Soi 20 as our property extends the length of the block. The lounges branded as Plaza Premium Lounge. hotel is conveniently located, only 10 minutes away from From September 6-8, 2015, exhibitors and visitors can Asoke BTS Skytrain Station and Sukhumvit MRT Station. enjoy 30 per cent off by simply presenting their PATA badges Guests may also ride on the complimentary 24-hours tuk at any Plaza Premium Lounge at Kempegowda International tuk shuttle service to Sukhumvit Road. The Rembrandt Airport. Come and experience our premium airport lounge Hotel Bangkok’s location offers its business and leisure services today! guests easy access to all central business districts, major Booth No: E30 shopping attractions, public parks, city landmarks and Email: [email protected] vibrant nightlife spots. The Rembrandt Hotel Bangkok also offers a wide variety of services to guarantee guests an unforgettable stay. A sanctuary wellness and spa, a fully equipped fitness cen- tre, an outdoor L-shaped swimming pool, a pool bar and international standard restaurants are just some of the unique services that provide our guests with an unrivalled vacation experience. Another facility in demand by all international travellers these days is free high-speed wireless Internet access, which is available for all guests throughout the hotel. Booth No: C40 Website: www.rembrandtbkk.com Email: [email protected] Tourism Selangor Travel Motivations Selangor is not all about city life, busy areas and crowded towns. Away from urban centres, a different and more refreshing Travel Motivations invites travellers to travel to scene of rural villages and serene coastlines quickly unfolds. On its north and south sides, Selangor is dominated by fishing vil- Thailand and global destinations by cultivating lages on the coast and the kampung inland. Heading east from Kuala Lumpur, lush greenery form hills and forests. their natural senses through wedding, honeymoon, Fondly known as the “Gateway of Malaysia”, Selangor offers you a complete experience from outdoor adventures of rock spa and wellness, diving, golf, film, and medical climbing and whitewater rafting to the scenic nature of jungle tracks and magnificent waterfalls; the fun and excitement of tourism-themed packages. As a boutique DMC glorious theme parks to sandy beaches along coastal shores; from the terrific hours of non-stop shopping to the colourful diver- with prestigious memberships in Tourism Authority sity of people, cultures and backgrounds; and last but not least, the abundant choices of food from the multicultural influences of Thailand and PATA, Travel Motivations offers awaits anyone who cares to explore the beauty that is uniquely and truly Selangor. travel services and destinations in a unique 2015 was elected as Visit Selangor Year, specifically to promote Selangor both locally and globally to boost the state’s way, serving both domestic and international economy and provide returns of investments to all key industrial partners. Visit Selangor Year will also set the bar and standards sectors. in the state’s tourism industry to further improve products and services. Booth No: G11 Booth No: C50 Email: [email protected] (Amit Kar, Website: www.tourismselangor.my managing partner) 07.09.2015 TTG Show Daily PATA Travel Mart 17 News

IN BRIEF Nepal is back in business All ready for business events Shangri-La Hotel, Bengaluru, which is Asian markets will drive recovery for the Himalayan destination’s tourism sector ready to open its doors on September 24, will boast the largest room inventory in By S Puvaneswary and Paige Lee Pei Qi Kathmandu-based Asian Encounters, told per cent of the country was not (affected the city with 397 keys. IMPROVED air links to India through the Daily that he is encouraged to court by the earthquake).” Jens Corder, the hotel’s general Nepal’s national carrier, Nepal Airlines, FIT travellers from both Indian cities. According to Mishra, Nepal’s biggest manager, said: “This opening date co- which connects Kathmandu to Bengalu- Inbound and outbound travel con- challenge lies in correcting the mispercep- incides with the busy quarter for the ru on September 1 and to Mumbai from sultants interviewed at PATA Travel Mart tion of post-quake damage. city as (it is when) Bengaluru hosts its September 5 – both twice-week- 2015 have observed a slow but “Many people (who read news reports) fair share of large international meet- ly, are very much welcomed by certain recovery in business. think that the whole country was affected ings. (It is also) the beginning of the Nepal’s trade players who are Raj Shahi, managing direc- by the earthquake. Our group lost about wedding season. hoping for a good peak season tor of Rama Tours Nepal, said: US$275,000 in April and May due to “With the largest room inventory, this October. “Bookings are finally picking cancellations of confirmed bookings,” he backed by the city’s largest ballroom and Basant Raj Mishra, execu- up this month because people added. seven function rooms, we are well po- tive chairman of Temple Tiger are starting to realise that the Trade players believe that clear com- sitioned to attract these events,” Corder Group of Companies based in country is safe for travel as not munications will resolve this issue. added. Nepal and PATA’s secretary and Mishra: Nepal is every part was destroyed by the M Zaki, president of RZ Travels, Los The hotel’s grand ballroom can ac- treasurer, said: “Just months af- safe to visit earthquake. Angeles, said: “Our partners in Kathman- commodate up to 900 guests in a thea- ter the earthquake, we know we “We are reaching out to our du keep us updated on what is happening tre setting, while guest room sizes start cannot expect a total recovery of the US travel agent partners overseas through on the ground, allowing us to inform our from 41m2. Complimentary Wi-Fi ac- and Europe markets for the peak seasons emails, newsletters with pictures, and vid- clients. This month we have seen demand cess will be offered throughout the as travellers from these markets book a eos to prove to them that Nepal is ready for return for the coming peak season. They premises. year ahead. tourism. We will also arrange fam trips.” are mainly FITs and family groups. Our Shangri-La Hotel, Bengaluru will also “So, Nepal players are targeting more According to a press release from Ne- hotel partners in Kathmandu are also boasts the city’s largest range of F&B op- Asian markets such as China, India, Sin- pal’s tourism bureau, tourist destinations offering 20 per cent discount on rates to tions. Its eight outlets serve up Indian, gapore, Thailand and Japan as travellers such as Chitwan and Pokhara escaped help drive (recovery).” Japanese, Chinese and Mediterranean there do not book so far in advance.” damage, as well as well-known temples Miikka Ukkonen, operations director cuisines. Phurba Sherpa, group sales and mar- such as Pashupatinath. Annapurna and of Helsinki-based Mandala Travel, said he According to Corder, the domestic keting manager at Shangri-La Kathmandu Everest trekking routes are also declared had been promoting Nepal to his clients market will be the hotel’s key source of and Shangri-La Village Pokhara, said: “The safe and open. after personally visiting the destination business but with Bengaluru hailed as a new flights have made Mumbai and Ben- Director general of the Department and was assured that it is safe for travel. “popular international business desti- galuru new incentive markets for us to tap.” of Tourism of the Government of Nepal, He added: “Nepal needs tourists to help it nation”, an global clientele is expected. William Ma, CEO and founder of Govind Bahadur Karki, said: “Almost 80 recover.” – Paige Lee Pei Qi TripAdvisor to bring instant More visa-free entry points booking feature to Indian travellers across Indonesia soon

By Rohit Kaul hotel chains in India for possible ing that owning the consumer is Indonesia is authorising more pected to generate a 15 per cent INDIAN consumers will soon tie-ups. important for them as some plat- gateways across the country to growth in arrivals between June be able to book hotel stays on “We have received positive re- forms only provide the names of offer visa-free entry to eligible and July. TripAdvisor, a feature that has sponses and feedback from the the consumers, and details such as travellers. “This proves that granting all along been available in the hotels in India. We are studying their emails and physical address- Coming into effect on Sep- free-visa entry is the fastest way US and UK markets. the needs of Indian consumers es are not shared.” tember 4, the new gateways are to boost tourist arrivals,” he re- The company is currently test- and may customise the product TripAdvisor is also looking the seaports of Nongsa Terminal marked. ing the instant booking feature to suit their requirements should to roll out this instant booking Bahari, Marina Teluk Senimba Rizal added that latest imple- and has refrained from confirm- there be a need,” added Nikhil feature to other Asian countries, and Citra Tri Tunas – all located mentation of visa-free permits to ing the launch date. Ganju, the company’s country especially key markets like China in Batam; Bandar Bentan Telani 47 countries will help Indonesia “We will launch instant book- manager - India. and Japan. Lagoi and Bandar Seri Udana boost arrivals during the year- ing in India when we are ready About 70 per cent of the com- -Loban in Bintan; and Tanjung end holiday season. with the perfect product and sys- pany’s revenue today comes from Balai Karimun in the Karimun While Indonesian travel trade tem,” said Helena Egan, director advertisements, while the instant Islands. players welcome the initiative, of industry relations, TripAdvi- booking feature is the company’s These seaports join other they hope to see more gateways in sor. “We are hoping to be live in second revenue generator. visa-free gateways that were an- popular destinations on the list. more markets very soon and in Commenting on the need to nounced earlier in June. They are I Ketut Ardana, managing most of the 48 domains we have introduce instant booking to its Jakarta’s Soekarno-Hatta Inter- director of Bali Sunshine Tours across the globe.” users, Egan remarked: “(It) is a national Airport, Bali’s Ngurah and Travel as well as chairman Egan added that the product is frictionless way for consumers to Rai Airport, Surabaya’s Juanda of the Association of the Indo- slated to be available on mobile book (a hotel) in two clicks and it International Airport, Medan’s nesian Tours and Travel Agen- or desktop platform, or both. does away with the middleman. A Kualanamu International Air- cies Bali Chapter, told the Daily: TripAdvisor is in talks with lot of hotels in India are highlight- port, and Batam’s Hang Nadim “It is common for travellers to Airport, as well as the seaports of arrive in Bali and leave from Jog- Sri Bintan, Sekupang and Batam jakarta or Lombok, and the latter Center. two are not on the list of visa-free Travellers will be allowed to gateways. In such cases, travellers We have received positive responses enter and exit from these gate- will still need to pay for visa-on- ways, as part of the Indonesian arrival.” and feedback from the hotels in government’s efforts to boost Ismail Ali, executive director of visitor traffic. Marintur Indonesia, remarked: “I India (about this decision). Supporting this development wish the government would open Nikhil Ganju is the government’s move to up more entry and exit points Country manager - India, TripAdvisor grant visa-free entry come Octo- that are served by direct flights ber to 47 more countries includ- from neighbouring countries. ing India, Australia and Taiwan. He added: “We have been There are 45 countries now ac- promoting destinations beyond HOT LEADS cessing this facility. the major ones, such as Yogya- International Tours & Travels, and Cambodia. These will be Rizal Ramli, coordinating karta and Lombok which are Culture and entertainment Amit Dang, is on the hunt for offered in his tour packages for minister of Maritime and Re- accessible by low-cost carriers, wanted for Indian clients new and interesting cultural and Indian travellers. sources Affairs, said the batch and are also maximising the Owner of Madhya entertainment activities that can Reach out to Dang at of 30 countries that were given capacity of regional airlines.” Pradesh-based Transworld cater to over 100 pax in Vietnam [email protected]. visa-free permits in June were ex- – Mimi Hudoyo 07.09.2015 TTG Show Daily PATA Travel Mart 18 Snapshots All fired up for a good show Eugene Tang captures delegates all prepped and ready to talk about all things travel on PATA’s first day

Explore Himalaya Travel and Adventure Nepal’s Shangri-La Nepal’s Phurba Sherpa, Soaltee Crowne Plaza Kathmandu’s Samba Bikram Shah, Asian Westchester Travel The US’s Luisa Yu Suman Pandey Encounters Nepal’s William Ma, Rama Tours Nepal’s Raj K Shahi Right: Wuzhen Tourism’s Qiu Lan and Cherry Wang Tourism Selangor’s Zaimi Shari and Nazri Tashriq

Freme Travel Services Brunei’s Faith Leong Kash’Venture Travels India’s Mohan Tickoo and Arvind Tickoo

Turan Asia Kazakhstan’s Gulgaisha Kassenkhanova, DT Almaty City Kazakhstan’s Darya Vinogradova and Department of Tourism Industry of the Republic of Y S Travel The UK’s Yusuf Seedat and Airlines Travel Centre Malaysia’s Kazakhstan’s Zhanat Kazkenova Harminderjit Singh Voyage Vasco Boisbriand ’s Micheline Hardy

China International Travel Service’s Christina Liu Yixi, Wang Suqi Dimerco Travel Agency Taiwan’s Wu Chia-Lin and Perfect Tours Cosmopolis France’ Guillaume de Vaudrey and Privilege Events & and Zhang Dong Hui Taiwan’s Julianna Yang Communication Switzerland’s Monique Petrus with companion

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