North West Service Report February 2020

1 North West Service Report February 2020 Service Availability

The SLA target sets a minimum of 99.7% availability for each customer, averaged over a 12 month rolling period

Periods of scheduled and emergency maintenance are discounted when calculating availability of services

Monthly and annual availabilities falling below 99.7% are highlighted

* Service has resilience - where an organisation retains connectivity during an outage period by means of a second connection, the outage is not counted against its availability figures

12 Month Apr Aug Service Mar 19 May 19 Jun 19 Jul 19 Sep 19 Oct 19 Nov 19 Dec 19 Jan 20 Feb 20 Rolling 19 19 Availability

Aquinas College * 100% 100% 100% 100% 100% 100% 100% >99.99% >99.99% >99.99% >99.99% >99.99% >99.99%

Aquinas College * 100% 100% 100% 100% 100% 100% 100% >99.99% >99.99% >99.99% >99.99% >99.99% >99.99%

Ashton Sixth Form College 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

Birkenhead Sixth Form College 100% 100% 100% 100% 100% 100% 100% 100% 100% 99.44% 100% 100% 99.95%

Blackburn College 100% 100% 100% 100% 100% 100% 100% 99.93% 100% 100% 100% 100% >99.99%

Blackburn with Darwen Borough Council, North West 100% 100% 100% 100% 100% 100% 100% 99.93% 100% 100% 100% 100% >99.99% Learning Grid

Blackpool and The Fylde College, South Building Annex 100% 100% 100% 100% 100% 100% 100% 99.93% 100% 100% 100% 100% >99.99%

Bolton College 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

Bolton Metropolitan Borough Council, North West 100% 100% 100% 100% 100% 100% 100% 99.93% 100% 100% 100% 100% >99.99% Learning Grid

Bolton Metropolitan Borough Council, University of 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 100% 100% <12 Months Manchester - Bolton SICT

Bolton Sixth Form College, Town Centre Campus 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

Bridge College 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

Burnley College * 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

Bury College 100% 100% 100% 100% 100% 100% 100% 99.93% 100% 100% 100% 100% >99.99%

2 North West Service Report February 2020 12 Month Apr Aug Service Mar 19 May 19 Jun 19 Jul 19 Sep 19 Oct 19 Nov 19 Dec 19 Jan 20 Feb 20 Rolling 19 19 Availability

Bury Metropolitan Borough Council, North West Learning 100% 100% 100% 100% 100% 100% 100% 99.93% 100% 100% 100% 100% >99.99% Grid

Bury Metropolitan Borough Council, Personal & 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 99.78% 100% 99.98% Community Development

Cardinal Newman College * 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

Carmel College 99.30% 100% 100% 100% 100% 100% 100% 100% 100% 100% 99.98% 100% 99.94%

Cheadle and Marple Sixth Form College 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

Cheshire College - South and West, South Cheshire 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% College

Cheshire College - South and West, West Cheshire 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% College

Cheshire East Council, Riverside Campus * 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 99.62% 100% 99.97%

City of Stoke-on-Trent Sixth Form College * 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

E-Act, Oldham Academy 0.00% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% <12 Months

Edge Hill University 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

Edge Hill University, 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

Herefordshire, Ludlow and North Shropshire College, 0.00% 0.00% 0.00% 100% 100% 100% 100% 100% 100% 100% 100% 100% <12 Months Netpath: Oswestry Campus - Folly Lane

Holy Cross College 100% 100% 100% 99.09% 100% 100% 100% 99.93% 100% 100% 100% 100% 99.92%

Hopwood Hall College 100% 100% 100% 100% 100% 100% 100% 100% 98.79% 100% 100% 100% 99.90%

Hugh Baird College 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

Imperial War Museum, IWM North 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

Jisc Commercial Limited, Pinnacom - University of 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 100% <12 Months

Jisc Commercial Limited, - Chester 0.00% 0.00% 0.00% 0.00% 100% 100% 100% 100% 100% 100% 100% 100% <12 Months

3 North West Service Report February 2020 12 Month Apr Aug Service Mar 19 May 19 Jun 19 Jul 19 Sep 19 Oct 19 Nov 19 Dec 19 Jan 20 Feb 20 Rolling 19 19 Availability

Lancashire County Council, Personal & Community 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% Development

Langdon College 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

Liverpool Hope University * 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

Liverpool Institute for Performing Arts 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

Liverpool John Moores University * 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

Loreto College 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

LTE Group, * 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

Macclesfield College 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

Manchester Metropolitan University * 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

Manchester Metropolitan University, Film Archive 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

Myerscough College 100% 100% 100% 100% 100% 100% 100% 99.90% 100% 100% 100% 100% >99.99%

Myerscough College, Additional Connection 100% 100% 100% 100% 100% 100% 100% 100% 99.95% 100% 100% 100% >99.99%

Natural Environment Research Council, National 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% Oceanography Centre, Liverpool *

NCG, 99.31% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 99.94%

Nelson and Colne College, Accrington 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

Nelson and Colne College, Nelson 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

Newcastle and Stafford Colleges Group, Newcastle-under- 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% Lyme College

Oldham Metropolitan Borough Council, North West 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% Learning Grid

Oldham Sixth Form College, Science Centre 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

Oldham Sixth Form College, Union Street West 100% 100% 100% 100% 100% 100% 99.96% 100% 100% 100% 100% 100% >99.99%

4 North West Service Report February 2020 12 Month Apr Aug Service Mar 19 May 19 Jun 19 Jul 19 Sep 19 Oct 19 Nov 19 Dec 19 Jan 20 Feb 20 Rolling 19 19 Availability

Preston College, via London Powergate 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

Preston College, via UCLAN 100% 100% 100% 100% 100% 100% 100% 99.93% 100% 100% 100% 100% >99.99%

Priestley College 99.31% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 99.94%

Reaseheath College 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

Regent College Limited 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 97.77% 99.81%

Riverside College, Halton College Campus 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

Rochdale Sixth Form College 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

Royal Northern College of Music 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

Runshaw College * 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

Salford City College, Pendleton Sixth Form Centre 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

Salford City College, Sixth Form Centre 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

Salford City Council, North West Learning Grid 100% 100% 100% 100% 100% 100% 100% 100% 100% 99.60% 100% 99.85% 99.95%

SCMG Enterprises Limited, Museum of Science and 100% 100% 99.79% 100% 100% 100% 100% 100% 100% 100% 100% 100% 99.98% Industry Manchester

Seashell Trust 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

Sir John Deane's College 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

Southport College 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

Southport College, 100% 100% 99.37% 100% 100% 100% 100% 100% 100% 100% 100% 99.93% 99.94%

Staffordshire University 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

St Helens College 99.31% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 99.94%

St Helens College, Knowsley Community College 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

St Helens College, Knowsley Community College - 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 100% <12 Months Institute of Advanced Manufacturing and Technology

5 North West Service Report February 2020 12 Month Apr Aug Service Mar 19 May 19 Jun 19 Jul 19 Sep 19 Oct 19 Nov 19 Dec 19 Jan 20 Feb 20 Rolling 19 19 Availability

St Helens Council, Lincoln House 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

St Helens Council, Personal & Community Development 99.31% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 99.94%

St Helens Council, Town Hall 99.31% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 99.94%

St John Rigby RC Sixth Form College 99.30% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 99.94%

St Mary's College 100% 100% 100% 100% 100% 100% 100% 99.93% 100% 100% 100% 100% >99.99%

Stockport Metropolitan Borough Council * 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

Stockton Riverside College, Redcar and Cleveland College 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

Stockton Riverside College, via Telecity Powergate 100% 100% 100% 100% 100% 100% 100% 100% 100% 96.63% 100% 100% 99.72%

Stoke-on-Trent College 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

Stoke-on-Trent College, Burslem Campus 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

Tameside College * 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

The Co-operative College 100% 100% 100% 100% 100% 100% 100% 100% 98.79% 100% 100% 100% 99.90%

The 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

The Liverpool School of Tropical * 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

The 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

The Open University, Manchester 100% 100% 100% 100% 100% 100% 100% 100% 100% 98.78% 100% 100% 99.90%

The College Group, 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

The Group, Trafford College - 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% Campus

The Trafford College Group, Trafford College - The 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% Centre for Science and Technology

The * 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

The * 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

6 North West Service Report February 2020 12 Month Apr Aug Service Mar 19 May 19 Jun 19 Jul 19 Sep 19 Oct 19 Nov 19 Dec 19 Jan 20 Feb 20 Rolling 19 19 Availability

The University of Manchester, Ahmed Iqbal Ullah Race 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% Relations Resource Centre

Trafford Council, North West Learning Grid * 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

UK Research and Innovation, Laboratory * 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 100% 100% <12 Months

University of Central Lancashire * 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

University of Chester 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

University of Keele, University Campus * 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

University of Lancaster, Netpath Plus 0.00% 0.00% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% <12 Months

University of Liverpool * 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

University of Salford * 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

University of Salford, Media CIty 95.22% 100% 99.62% 100% 100% 100% 100% 100% 100% 100% 100% 100% 99.57%

Warrington & Vale Royal College, Campus 100% 100% 100% 100% 100% 100% 100% 100% 98.79% 100% 100% 100% 99.90%

Wigan and Leigh College * 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

Wigan and Leigh College, Leigh College Netpath Classic 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

Winstanley College 99.30% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 99.94%

Wirral Metropolitan College 99.31% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 99.94%

Wirral Metropolitan College, Conway Park Campus 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

Workers' Educational Association, North West 99.30% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 99.94%

Xaverian College 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

7 North West Service Report February 2020 Connection outages for period January '20 to February '20

Maintenance outages are included in this table - only unscheduled maintenance is counted against availability.

Some of the outages reported below are on circuits which are not connected through the selected region - they appear in the table because they are part of a service whose primary connection does belong to this region.

Start Date and End Date and Parking Duration Connection Fault Type Description Time Time hh:mm hh:mm

Telco Scheduled , Link 1 29/01/2020 23:00 30/01/2020 00:53 00:00 01:53 Scheduled maintenance Maintenance

Telco Scheduled Nelson and Colne College, Accrington 29/01/2020 23:00 30/01/2020 00:53 00:00 01:53 Scheduled maintenance Maintenance

Telco Emergency Aquinas College 04/01/2020 00:07 04/01/2020 03:14 00:00 03:07 Emergency maintenance Maintenance

Telco Emergency Aquinas College 04/01/2020 22:07 05/01/2020 01:07 00:00 03:00 Emergency maintenance Maintenance

Telco Scheduled Aquinas College 27/01/2020 22:59 27/01/2020 23:50 00:00 00:51 Telco scheduled maintenance Maintenance

Telco Scheduled Aquinas College 28/01/2020 01:10 28/01/2020 01:30 00:00 00:20 Scheduled maintenance Maintenance

Telco Scheduled Blackburn College 27/01/2020 22:59 27/01/2020 23:50 00:00 00:51 Telco scheduled maintenance Maintenance

Telco Scheduled Blackburn College 28/01/2020 01:10 28/01/2020 01:30 00:00 00:20 Scheduled maintenance Maintenance

Telco Emergency 04/01/2020 00:07 04/01/2020 03:14 00:00 03:07 Emergency maintenance Maintenance

Telco Emergency Bolton College 04/01/2020 22:07 05/01/2020 01:07 00:00 03:00 Emergency maintenance Maintenance

Telco Scheduled Bolton College 27/01/2020 22:59 27/01/2020 23:50 00:00 00:51 Telco scheduled maintenance Maintenance

8 North West Service Report February 2020 Start Date and End Date and Parking Duration Connection Fault Type Description Time Time hh:mm hh:mm

Telco Scheduled Bolton College 28/01/2020 01:10 28/01/2020 01:30 00:00 00:20 Scheduled maintenance Maintenance

Telco Scheduled Bolton College 29/01/2020 23:00 30/01/2020 00:53 00:00 01:53 Scheduled maintenance Maintenance

Telco Scheduled Bridge College 27/01/2020 22:59 27/01/2020 23:50 00:00 00:51 Telco scheduled maintenance Maintenance

Telco Scheduled Bridge College 28/01/2020 01:10 28/01/2020 01:30 00:00 00:20 Scheduled maintenance Maintenance

Telco Bury Metropolitan Borough Council, Personal & 29/01/2020 23:03 30/01/2020 00:41 00:00 01:38 Unscheduled Telco Unscheduled maintenance Community Development Maintenance

Cardinal Newman College, via University of Telco Scheduled 27/01/2020 22:59 27/01/2020 23:50 00:00 00:51 Telco scheduled maintenance Manchester Maintenance

Cardinal Newman College, via University of Telco Scheduled 28/01/2020 01:10 28/01/2020 01:30 00:00 00:20 Scheduled maintenance Manchester Maintenance

Telco Scheduled Carmel College 29/01/2020 23:00 30/01/2020 00:53 00:00 01:53 Scheduled maintenance Maintenance

Carmel College 31/01/2020 03:49 31/01/2020 12:04 08:07 00:08 Telco Line Telco fibre fault

Cheadle and Marple Sixth Form College, via Telco Scheduled 27/01/2020 22:59 27/01/2020 23:50 00:00 00:51 Telco scheduled maintenance Maintenance

Cheadle and Marple Sixth Form College, via Telco Scheduled 28/01/2020 01:10 28/01/2020 01:30 00:00 00:20 Scheduled maintenance University of Liverpool Maintenance

City of Stoke-on-Trent Sixth Form College, Link Telco Scheduled 27/01/2020 22:59 27/01/2020 23:50 00:00 00:51 Telco scheduled maintenance 1 Maintenance

City of Stoke-on-Trent Sixth Form College, Link Telco Scheduled 28/01/2020 01:10 28/01/2020 01:30 00:00 00:20 Scheduled maintenance 1 Maintenance

9 North West Service Report February 2020 Start Date and End Date and Parking Duration Connection Fault Type Description Time Time hh:mm hh:mm

Telco Edge Hill University, CMIST Building 25/01/2020 00:07 25/01/2020 02:27 00:00 02:20 Unscheduled Unscheduled telco maintenance Maintenance

Telco Emergency 04/01/2020 00:07 04/01/2020 03:14 00:00 03:07 Emergency maintenance Maintenance

Telco Emergency Hopwood Hall College 04/01/2020 22:07 05/01/2020 01:07 00:00 03:00 Emergency maintenance Maintenance

Unknown reason , via Liverpool 10/01/2020 11:02 10/01/2020 13:42 00:00 02:40 Unknown for outage

Telco Scheduled Langdon College 27/01/2020 22:59 27/01/2020 23:50 00:00 00:51 Telco scheduled maintenance Maintenance

Telco Scheduled Langdon College 28/01/2020 01:10 28/01/2020 01:30 00:00 00:20 Scheduled maintenance Maintenance

Liverpool Hope University, Sheppard Worlock 15/01/2020 14:47 16/01/2020 23:55 01:35 31:33 Telco Line Fibres damaged by civil works Library

Liverpool John Moores University, Avril Robarts 15/01/2020 14:23 16/01/2020 23:55 01:33 31:59 Telco Line Fibres damaged by civil works Building

Telco Scheduled Loreto College 27/01/2020 22:59 28/01/2020 00:24 00:00 01:25 Telco scheduled maintenance Maintenance

Telco Scheduled Loreto College 28/01/2020 01:10 28/01/2020 01:30 00:00 00:20 Scheduled maintenance Maintenance

Telco Scheduled Loreto College 29/01/2020 23:00 30/01/2020 00:53 00:00 01:53 Scheduled maintenance Maintenance

Telco Scheduled 27/01/2020 22:59 27/01/2020 23:50 00:00 00:51 Telco scheduled maintenance Maintenance

Telco Scheduled Macclesfield College 28/01/2020 01:10 28/01/2020 01:30 00:00 00:20 Scheduled maintenance Maintenance

10 North West Service Report February 2020 Start Date and End Date and Parking Duration Connection Fault Type Description Time Time hh:mm hh:mm

Telco Scheduled Macclesfield College 29/01/2020 23:00 30/01/2020 00:53 00:00 01:53 Scheduled maintenance Maintenance

Salford City College, Pendleton Sixth Form Telco Scheduled 27/01/2020 22:59 27/01/2020 23:50 00:00 00:51 Telco scheduled maintenance Centre Maintenance

Salford City College, Pendleton Sixth Form Telco Scheduled 28/01/2020 01:10 28/01/2020 01:30 00:00 00:20 Scheduled maintenance Centre Maintenance

Salford City College, Pendleton Sixth Form Telco Scheduled 29/01/2020 23:00 30/01/2020 00:53 00:00 01:53 Scheduled maintenance Centre Maintenance

Unknown reason 10/01/2020 11:02 10/01/2020 13:42 00:00 02:40 Unknown for outage

Telco Scheduled Priestley College 28/01/2020 23:12 29/01/2020 00:32 00:00 01:20 Scheduled maintenance Maintenance

Unknown reason , via Crewe 24/01/2020 15:33 24/01/2020 16:22 00:00 00:49 Unknown for outage

Telco Scheduled Reaseheath College, via Crewe 27/01/2020 22:59 27/01/2020 23:50 00:00 00:51 Telco scheduled maintenance Maintenance

Telco Scheduled Reaseheath College, via Crewe 28/01/2020 01:10 28/01/2020 01:30 00:00 00:20 Scheduled maintenance Maintenance

Telco Scheduled Regent College Limited 27/01/2020 22:59 27/01/2020 23:50 00:00 00:51 Telco scheduled maintenance Maintenance

Telco Scheduled Regent College Limited 28/01/2020 01:10 28/01/2020 01:30 00:00 00:20 Scheduled maintenance Maintenance

Telco Scheduled Riverside College, Halton College Campus 27/01/2020 22:59 27/01/2020 23:50 00:00 00:51 Telco scheduled maintenance Maintenance

Telco Scheduled Riverside College, Halton College Campus 28/01/2020 01:10 28/01/2020 01:30 00:00 00:20 Scheduled maintenance Maintenance

Salford City College, Walkden Sixth Form Telco Emergency 04/01/2020 00:07 04/01/2020 03:14 00:00 03:07 Emergency maintenance Centre Maintenance

11 North West Service Report February 2020 Start Date and End Date and Parking Duration Connection Fault Type Description Time Time hh:mm hh:mm

Salford City College, Walkden Sixth Form Telco Emergency 04/01/2020 22:07 05/01/2020 01:07 00:00 03:00 Emergency maintenance Centre Maintenance

Salford City College, Walkden Sixth Form Telco Scheduled 27/01/2020 22:59 27/01/2020 23:50 00:00 00:51 Telco scheduled maintenance Centre Maintenance

Salford City College, Walkden Sixth Form Telco Scheduled 28/01/2020 01:10 28/01/2020 01:30 00:00 00:20 Scheduled maintenance Centre Maintenance

Salford City College, Walkden Sixth Form Telco Scheduled 29/01/2020 23:00 30/01/2020 00:53 00:00 01:53 Scheduled maintenance Centre Maintenance

Telco Emergency Seashell Trust 04/01/2020 00:07 04/01/2020 03:14 00:00 03:07 Emergency maintenance Maintenance

Telco Emergency Seashell Trust 04/01/2020 22:07 05/01/2020 01:07 00:00 03:00 Emergency maintenance Maintenance

Telco Scheduled Seashell Trust 27/01/2020 22:59 27/01/2020 23:50 00:00 00:51 Telco scheduled maintenance Maintenance

Telco Scheduled Seashell Trust 28/01/2020 01:10 28/01/2020 01:30 00:00 00:20 Scheduled maintenance Maintenance

Telco Scheduled NCG, West Lancashire College 29/01/2020 23:00 30/01/2020 00:53 00:00 01:53 Scheduled maintenance Maintenance

Cheshire College - South and West, South Telco Scheduled 27/01/2020 22:59 27/01/2020 23:50 00:00 00:51 Telco scheduled maintenance Cheshire College Maintenance

Cheshire College - South and West, South Telco Scheduled 28/01/2020 01:10 28/01/2020 01:30 00:00 00:20 Scheduled maintenance Cheshire College Maintenance

Telco Scheduled The Trafford College Group, Stockport College 27/01/2020 22:59 27/01/2020 23:50 00:00 00:51 Telco scheduled maintenance Maintenance

Telco Scheduled The Trafford College Group, Stockport College 28/01/2020 01:10 28/01/2020 01:30 00:00 00:20 Scheduled maintenance Maintenance

Telco Emergency The Co-operative College 04/01/2020 00:07 04/01/2020 03:14 00:00 03:07 Emergency maintenance Maintenance

12 North West Service Report February 2020 Start Date and End Date and Parking Duration Connection Fault Type Description Time Time hh:mm hh:mm

Telco Emergency The Co-operative College 04/01/2020 22:07 05/01/2020 01:07 00:00 03:00 Emergency maintenance Maintenance

Telco Scheduled The Co-operative College 27/01/2020 22:59 27/01/2020 23:50 00:00 00:51 Telco scheduled maintenance Maintenance

Telco Scheduled The Co-operative College 28/01/2020 01:10 28/01/2020 01:30 00:00 00:20 Scheduled maintenance Maintenance

Telco Emergency The David Lewis Centre 04/01/2020 00:07 04/01/2020 03:14 00:00 03:07 Emergency maintenance Maintenance

Telco Emergency The David Lewis Centre 04/01/2020 22:07 05/01/2020 01:07 00:00 03:00 Emergency maintenance Maintenance

Unknown reason The David Lewis Centre 24/01/2020 15:32 24/01/2020 16:21 00:00 00:49 Unknown outage for outage

Telco Scheduled The David Lewis Centre 27/01/2020 22:59 27/01/2020 23:50 00:00 00:51 Telco scheduled maintenance Maintenance

Telco Scheduled The David Lewis Centre 28/01/2020 01:10 28/01/2020 01:30 00:00 00:20 Scheduled maintenance Maintenance

Telco Emergency The University of Bolton, Eagle Building 04/01/2020 00:07 04/01/2020 03:14 00:00 03:07 Emergency maintenance Maintenance

Telco Emergency The University of Bolton, Eagle Building 04/01/2020 22:07 05/01/2020 01:07 00:00 03:00 Emergency maintenance Maintenance

The Trafford College Group, Trafford College - Telco Scheduled 27/01/2020 22:59 27/01/2020 23:50 00:00 00:51 Telco scheduled maintenance The Centre for Science and Technology Maintenance

The Trafford College Group, Trafford College - Telco Scheduled 28/01/2020 01:10 28/01/2020 01:30 00:00 00:20 Scheduled maintenance The Centre for Science and Technology Maintenance

The Trafford College Group, Trafford College - Telco Scheduled 29/01/2020 23:00 30/01/2020 00:53 00:00 01:53 Scheduled maintenance The Centre for Science and Technology Maintenance

Warrington & Vale Royal College, Warrington Telco Emergency 04/01/2020 00:07 04/01/2020 03:14 00:00 03:07 Emergency maintenance Campus Maintenance

13 North West Service Report February 2020 Start Date and End Date and Parking Duration Connection Fault Type Description Time Time hh:mm hh:mm

Warrington & Vale Royal College, Warrington Telco Emergency 04/01/2020 22:07 05/01/2020 01:07 00:00 03:00 Emergency maintenance Campus Maintenance

Warrington & Vale Royal College, Warrington Telco Scheduled 27/01/2020 22:59 27/01/2020 23:50 00:00 00:51 Telco scheduled maintenance Campus Maintenance

Warrington & Vale Royal College, Warrington Telco Scheduled 28/01/2020 01:10 28/01/2020 01:30 00:00 00:20 Scheduled maintenance Campus Maintenance

Cheshire College - South and West, West Telco Emergency 04/01/2020 22:07 05/01/2020 01:07 00:00 03:00 Emergency maintenance Cheshire College Maintenance

Cheshire College - South and West, West Telco Scheduled 27/01/2020 22:59 27/01/2020 23:50 00:00 00:51 Telco scheduled maintenance Cheshire College Maintenance

Cheshire College - South and West, West Telco Scheduled 28/01/2020 01:10 28/01/2020 01:30 00:00 00:20 Scheduled maintenance Cheshire College Maintenance

Telco Scheduled 27/01/2020 22:59 27/01/2020 23:50 00:00 00:51 Telco scheduled maintenance Maintenance

Telco Scheduled Xaverian College 28/01/2020 01:10 28/01/2020 01:30 00:00 00:20 Scheduled maintenance Maintenance

Telco Scheduled Imperial War Museum, IWM North 27/01/2020 22:59 28/01/2020 00:24 00:00 01:25 Telco scheduled maintenance Maintenance

Telco Scheduled Imperial War Museum, IWM North 28/01/2020 01:10 28/01/2020 01:30 00:00 00:20 Scheduled maintenance Maintenance

Unknown reason Imperial War Museum, IWM North 30/01/2020 19:36 30/01/2020 20:45 00:00 01:09 Unknown outage for outage

Stockport Metropolitan Borough Council, via Telco Scheduled 27/01/2020 22:59 28/01/2020 00:24 00:00 01:25 Telco scheduled maintenance Telecity Manchester Maintenance

Stockport Metropolitan Borough Council, via Telco Scheduled 28/01/2020 01:10 28/01/2020 01:30 00:00 00:20 Scheduled maintenance Telecity Manchester Maintenance

Stockport Metropolitan Borough Council, via Telco Scheduled 29/01/2020 23:00 30/01/2020 00:53 00:00 01:53 Scheduled maintenance Telecity Manchester Maintenance

14 North West Service Report February 2020 Start Date and End Date and Parking Duration Connection Fault Type Description Time Time hh:mm hh:mm

Stockport Metropolitan Borough Council, via Telco Emergency 04/01/2020 00:07 04/01/2020 03:14 00:00 03:07 Emergency maintenance University of Manchester Maintenance

Stockport Metropolitan Borough Council, via Telco Emergency 04/01/2020 22:07 05/01/2020 01:07 00:00 03:00 Emergency maintenance University of Manchester Maintenance

Stockport Metropolitan Borough Council, via Telco Scheduled 27/01/2020 22:59 27/01/2020 23:50 00:00 00:51 Telco scheduled maintenance University of Manchester Maintenance

Stockport Metropolitan Borough Council, via Telco Scheduled 28/01/2020 01:10 28/01/2020 01:30 00:00 00:20 Scheduled maintenance University of Manchester Maintenance

Trafford Council, North West Learning Grid, Telco Scheduled 27/01/2020 22:59 28/01/2020 00:24 00:00 01:25 Telco scheduled maintenance Waterside House Maintenance

Trafford Council, North West Learning Grid, Telco Scheduled 28/01/2020 01:10 28/01/2020 01:30 00:00 00:20 Scheduled maintenance Waterside House Maintenance

Trafford Council, North West Learning Grid, Telco Scheduled 29/01/2020 23:00 30/01/2020 00:53 00:00 01:53 Scheduled maintenance Waterside House Maintenance

Trafford Council, North West Learning Grid, Telco Emergency 04/01/2020 00:07 04/01/2020 03:14 00:00 03:07 Emergency maintenance Maintenance

Trafford Council, North West Learning Grid, Telco Emergency 04/01/2020 22:07 05/01/2020 01:07 00:00 03:00 Emergency maintenance Trafford Town Hall Maintenance

Trafford Council, North West Learning Grid, Telco Scheduled 27/01/2020 22:59 27/01/2020 23:50 00:00 00:51 Telco scheduled maintenance Trafford Town Hall Maintenance

Trafford Council, North West Learning Grid, Telco Scheduled 28/01/2020 01:10 28/01/2020 01:30 00:00 00:20 Scheduled maintenance Trafford Town Hall Maintenance

Trafford Council, North West Learning Grid, Telco Scheduled 29/01/2020 23:00 30/01/2020 00:53 00:00 01:53 Scheduled maintenance Trafford Town Hall Maintenance

Unknown reason St Helens Council, Town Hall 10/01/2020 11:02 10/01/2020 13:42 00:00 02:40 Unknown for outage

Telco Scheduled St Helens Council, Town Hall 28/01/2020 23:12 29/01/2020 00:32 00:00 01:20 Scheduled maintenance Maintenance

15 North West Service Report February 2020 Start Date and End Date and Parking Duration Connection Fault Type Description Time Time hh:mm hh:mm

Oldham Metropolitan Borough Council, North Telco Emergency 04/01/2020 00:07 04/01/2020 03:14 00:00 03:07 Emergency maintenance West Learning Grid Maintenance

Oldham Metropolitan Borough Council, North Telco Emergency 04/01/2020 22:07 05/01/2020 01:07 00:00 03:00 Emergency maintenance West Learning Grid Maintenance

Bolton Metropolitan Borough Council, North Telco Scheduled 29/01/2020 23:00 30/01/2020 00:53 00:00 01:53 Scheduled maintenance West Learning Grid Maintenance

London Grid for Learning Trust, Orpington via 29/01/2020 01:15 29/01/2020 01:39 00:24 00:00 Telco Other Engineering work which affected the connection Manchester

Blackburn with Darwen Borough Council, North Telco Scheduled 27/01/2020 22:59 27/01/2020 23:50 00:00 00:51 Telco scheduled maintenance West Learning Grid Maintenance

Blackburn with Darwen Borough Council, North Telco Scheduled 28/01/2020 01:10 28/01/2020 01:30 00:00 00:20 Scheduled maintenance West Learning Grid Maintenance

Lancashire County Council, Interconnect, Telco Scheduled Scheduled maintenance affecting services to Kilburn 21/01/2020 07:00 21/01/2020 07:27 00:00 00:27 Manchester Maintenance House

Bolton Sixth Form College, Town Centre Telco Emergency 04/01/2020 00:07 04/01/2020 03:14 00:00 03:07 Emergency maintenance Campus Maintenance

Bolton Sixth Form College, Town Centre Telco Emergency 04/01/2020 22:07 05/01/2020 01:07 00:00 03:00 Emergency maintenance Campus Maintenance

Bolton Sixth Form College, Town Centre Telco Scheduled 27/01/2020 22:59 27/01/2020 23:50 00:00 00:51 Telco scheduled maintenance Campus Maintenance

Bolton Sixth Form College, Town Centre Telco Scheduled 28/01/2020 01:10 28/01/2020 01:30 00:00 00:20 Scheduled maintenance Campus Maintenance

Bolton Sixth Form College, Town Centre Telco Scheduled 29/01/2020 23:00 30/01/2020 00:53 00:00 01:53 Scheduled maintenance Campus Maintenance

Regional Cheshire East Council, Riverside Campus, 11/01/2020 06:09 11/01/2020 08:57 00:00 02:48 Network Area power outage Minerva Environment

16 North West Service Report February 2020 Start Date and End Date and Parking Duration Connection Fault Type Description Time Time hh:mm hh:mm

Regional Cheshire East Council, Riverside Campus, 11/01/2020 06:09 11/01/2020 08:57 00:00 02:48 Network Area power outage Riverside Environment

Telco Emergency Rochdale Sixth Form College 04/01/2020 00:07 04/01/2020 03:14 00:00 03:07 Emergency maintenance Maintenance

Telco Emergency Rochdale Sixth Form College 04/01/2020 22:07 05/01/2020 01:07 00:00 03:00 Emergency maintenance Maintenance

Telco Scheduled Rochdale Sixth Form College 27/01/2020 22:59 27/01/2020 23:50 00:00 00:51 Telco scheduled maintenance Maintenance

Telco Scheduled Rochdale Sixth Form College 28/01/2020 01:10 28/01/2020 01:30 00:00 00:20 Scheduled maintenance Maintenance

Telco Scheduled The Oldham College, Bellis Building 24/01/2020 00:04 24/01/2020 00:58 00:00 00:54 Telco scheduled hardware maintenance Maintenance

Telco Scheduled The Oldham College, Bellis Building 27/01/2020 22:59 27/01/2020 23:50 00:00 00:51 Telco scheduled maintenance Maintenance

Telco Scheduled The Oldham College, Bellis Building 28/01/2020 01:10 28/01/2020 01:30 00:00 00:20 Scheduled maintenance Maintenance

Telco Emergency The Oldham College, University Campus 04/01/2020 00:07 04/01/2020 03:14 00:00 03:07 Emergency maintenance Maintenance

Telco Emergency The Oldham College, University Campus 04/01/2020 22:07 05/01/2020 01:07 00:00 03:00 Emergency maintenance Maintenance

Telco Scheduled The Oldham College, University Campus 27/01/2020 22:59 27/01/2020 23:50 00:00 00:51 Telco scheduled maintenance Maintenance

Telco Scheduled The Oldham College, University Campus 28/01/2020 01:10 28/01/2020 01:30 00:00 00:20 Scheduled maintenance Maintenance

Telco Emergency Wigan and Leigh College, Leigh College 04/01/2020 00:07 04/01/2020 03:14 00:00 03:07 Emergency maintenance Maintenance

17 North West Service Report February 2020 Start Date and End Date and Parking Duration Connection Fault Type Description Time Time hh:mm hh:mm

Telco Emergency Wigan and Leigh College, Leigh College 04/01/2020 22:07 05/01/2020 01:07 00:00 03:00 Emergency maintenance Maintenance

Telco Scheduled Wigan and Leigh College, Leigh College 27/01/2020 22:59 27/01/2020 23:50 00:00 00:51 Telco scheduled maintenance Maintenance

Telco Scheduled Wigan and Leigh College, Leigh College 28/01/2020 01:10 28/01/2020 01:30 00:00 00:20 Scheduled maintenance Maintenance

Telco Scheduled Wigan and Leigh College, Parson's Walk Centre 27/01/2020 22:59 27/01/2020 23:50 00:00 00:51 Telco scheduled maintenance Maintenance

Telco Scheduled Wigan and Leigh College, Parson's Walk Centre 28/01/2020 01:10 28/01/2020 01:30 00:00 00:20 Scheduled maintenance Maintenance

Stockton Riverside College, via Telecity Unknown reason 31/12/2019 12:26 06/01/2020 09:06 00:00 140:40 Unknown reason for outage Powergate for outage

Blackpool and The Fylde College, South Building Telco Scheduled 27/01/2020 22:59 27/01/2020 23:50 00:00 00:51 Telco scheduled maintenance Annex Maintenance

Blackpool and The Fylde College, South Building Telco Scheduled 28/01/2020 01:10 28/01/2020 01:30 00:00 00:20 Scheduled maintenance Annex Maintenance

Telco Scheduled St Helens Council, Lincoln House 27/01/2020 22:59 27/01/2020 23:50 00:00 00:51 Telco scheduled maintenance Maintenance

Telco Scheduled St Helens Council, Lincoln House 28/01/2020 01:10 28/01/2020 01:30 00:00 00:20 Scheduled maintenance Maintenance

The University of Manchester, Ahmed Iqbal Ullah Unknown reason 06/01/2020 19:44 06/01/2020 19:58 00:00 00:14 Unknown Race Relations Resource Centre for outage

City of Stoke-on-Trent Sixth Form College, Link 18/02/2020 20:27 19/02/2020 11:46 00:00 15:19 Telco Line Telco fibre break due to underground explosion/fire 1

City of Stoke-on-Trent Sixth Form College, Link 19/02/2020 12:59 19/02/2020 13:10 00:00 00:11 Telco Line Telco fibre break due to underground explosion/fire 1

Southport College, King George V College 11/02/2020 12:34 11/02/2020 13:03 00:00 00:29 Telco Line Other Telco managment issue

18 North West Service Report February 2020 Start Date and End Date and Parking Duration Connection Fault Type Description Time Time hh:mm hh:mm

Unknown reason Southport College, King George V College 12/02/2020 12:18 12/02/2020 13:14 00:00 00:56 Unknown for outage

Customer Langdon College 17/02/2020 23:00 18/02/2020 03:34 00:00 04:34 Local area power outage Environment

Regional Liverpool Hope University, Sheppard Worlock Network 28/02/2020 00:14 28/02/2020 07:31 00:00 07:17 RNO unscheduled Maintenance Library Unscheduled Maintenance

Regional Network Liverpool John Moores University, JMU Tower 28/02/2020 00:14 28/02/2020 07:31 00:00 07:17 RNO unscheduled Maintenance Unscheduled Maintenance

Unknown reason Reaseheath College, via London Powergate 19/02/2020 21:40 19/02/2020 23:09 00:00 01:29 Unknown for outage

Regent College Limited 18/02/2020 20:27 19/02/2020 11:46 00:00 15:19 Telco Line Telco fibre break due to underground explosion/fire

Regent College Limited 19/02/2020 12:59 19/02/2020 13:10 00:00 00:11 Telco Line Telco fibre break due to underground explosion/fire

Customer St Mary's College 04/02/2020 05:47 04/02/2020 07:31 00:00 01:44 Wide area power outage Environment

LTE Group, The Manchester College, Customer 11/02/2020 18:34 17/02/2020 17:03 00:00 142:29 Customer equipment fault Northenden Campus - Joule House Equipment

Customer The University of Manchester, Kilburn Building 01/02/2020 12:31 01/02/2020 13:10 00:00 00:39 Scheduled Customer scheduled firewall maintenance Maintenance

Telco Salford City Council, North West Learning Grid 14/02/2020 08:42 14/02/2020 09:43 00:00 01:01 Unscheduled Telco unscheduled maintenance Maintenance

London Grid for Learning Trust, Poplar via Customer Line 08/02/2020 13:13 08/02/2020 18:52 00:00 05:39 Circuit ceased. Manchester Other

19 North West Service Report February 2020 Start Date and End Date and Parking Duration Connection Fault Type Description Time Time hh:mm hh:mm

London Grid for Learning Trust, Orpington via Customer Line 08/02/2020 13:13 08/02/2020 18:52 00:00 05:39 Circuit ceased. Manchester Other

Wigan and Leigh College, Leigh College 18/02/2020 20:27 19/02/2020 13:23 00:00 16:56 Telco Line Telco fibre break due to underground explosion/fire

20