North West Service Report February 2020
1 North West Service Report February 2020 Service Availability
The SLA target sets a minimum of 99.7% availability for each customer, averaged over a 12 month rolling period
Periods of scheduled and emergency maintenance are discounted when calculating availability of services
Monthly and annual availabilities falling below 99.7% are highlighted
* Service has resilience - where an organisation retains connectivity during an outage period by means of a second connection, the outage is not counted against its availability figures
12 Month Apr Aug Service Mar 19 May 19 Jun 19 Jul 19 Sep 19 Oct 19 Nov 19 Dec 19 Jan 20 Feb 20 Rolling 19 19 Availability
Aquinas College * 100% 100% 100% 100% 100% 100% 100% >99.99% >99.99% >99.99% >99.99% >99.99% >99.99%
Aquinas College * 100% 100% 100% 100% 100% 100% 100% >99.99% >99.99% >99.99% >99.99% >99.99% >99.99%
Ashton Sixth Form College 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
Birkenhead Sixth Form College 100% 100% 100% 100% 100% 100% 100% 100% 100% 99.44% 100% 100% 99.95%
Blackburn College 100% 100% 100% 100% 100% 100% 100% 99.93% 100% 100% 100% 100% >99.99%
Blackburn with Darwen Borough Council, North West 100% 100% 100% 100% 100% 100% 100% 99.93% 100% 100% 100% 100% >99.99% Learning Grid
Blackpool and The Fylde College, South Building Annex 100% 100% 100% 100% 100% 100% 100% 99.93% 100% 100% 100% 100% >99.99%
Bolton College 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
Bolton Metropolitan Borough Council, North West 100% 100% 100% 100% 100% 100% 100% 99.93% 100% 100% 100% 100% >99.99% Learning Grid
Bolton Metropolitan Borough Council, University of 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 100% 100% <12 Months Manchester - Bolton SICT
Bolton Sixth Form College, Town Centre Campus 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
Bridge College 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
Burnley College * 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
Bury College 100% 100% 100% 100% 100% 100% 100% 99.93% 100% 100% 100% 100% >99.99%
2 North West Service Report February 2020 12 Month Apr Aug Service Mar 19 May 19 Jun 19 Jul 19 Sep 19 Oct 19 Nov 19 Dec 19 Jan 20 Feb 20 Rolling 19 19 Availability
Bury Metropolitan Borough Council, North West Learning 100% 100% 100% 100% 100% 100% 100% 99.93% 100% 100% 100% 100% >99.99% Grid
Bury Metropolitan Borough Council, Personal & 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 99.78% 100% 99.98% Community Development
Cardinal Newman College * 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
Carmel College 99.30% 100% 100% 100% 100% 100% 100% 100% 100% 100% 99.98% 100% 99.94%
Cheadle and Marple Sixth Form College 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
Cheshire College - South and West, South Cheshire 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% College
Cheshire College - South and West, West Cheshire 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% College
Cheshire East Council, Riverside Campus * 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 99.62% 100% 99.97%
City of Stoke-on-Trent Sixth Form College * 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
E-Act, Oldham Academy 0.00% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% <12 Months
Edge Hill University 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
Edge Hill University, Manchester 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
Herefordshire, Ludlow and North Shropshire College, 0.00% 0.00% 0.00% 100% 100% 100% 100% 100% 100% 100% 100% 100% <12 Months Netpath: Oswestry Campus - Folly Lane
Holy Cross College 100% 100% 100% 99.09% 100% 100% 100% 99.93% 100% 100% 100% 100% 99.92%
Hopwood Hall College 100% 100% 100% 100% 100% 100% 100% 100% 98.79% 100% 100% 100% 99.90%
Hugh Baird College 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
Imperial War Museum, IWM North 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
Jisc Commercial Limited, Pinnacom - University of Salford 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 100% <12 Months
Jisc Commercial Limited, University of Law - Chester 0.00% 0.00% 0.00% 0.00% 100% 100% 100% 100% 100% 100% 100% 100% <12 Months
3 North West Service Report February 2020 12 Month Apr Aug Service Mar 19 May 19 Jun 19 Jul 19 Sep 19 Oct 19 Nov 19 Dec 19 Jan 20 Feb 20 Rolling 19 19 Availability
Lancashire County Council, Personal & Community 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% Development
Langdon College 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
Liverpool Hope University * 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
Liverpool Institute for Performing Arts 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
Liverpool John Moores University * 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
Loreto College 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
LTE Group, The Manchester College * 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
Macclesfield College 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
Manchester Metropolitan University * 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
Manchester Metropolitan University, Film Archive 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
Myerscough College 100% 100% 100% 100% 100% 100% 100% 99.90% 100% 100% 100% 100% >99.99%
Myerscough College, Additional Connection 100% 100% 100% 100% 100% 100% 100% 100% 99.95% 100% 100% 100% >99.99%
Natural Environment Research Council, National 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% Oceanography Centre, Liverpool *
NCG, West Lancashire College 99.31% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 99.94%
Nelson and Colne College, Accrington 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
Nelson and Colne College, Nelson 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
Newcastle and Stafford Colleges Group, Newcastle-under- 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% Lyme College
Oldham Metropolitan Borough Council, North West 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% Learning Grid
Oldham Sixth Form College, Science Centre 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
Oldham Sixth Form College, Union Street West 100% 100% 100% 100% 100% 100% 99.96% 100% 100% 100% 100% 100% >99.99%
4 North West Service Report February 2020 12 Month Apr Aug Service Mar 19 May 19 Jun 19 Jul 19 Sep 19 Oct 19 Nov 19 Dec 19 Jan 20 Feb 20 Rolling 19 19 Availability
Preston College, via London Powergate 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
Preston College, via UCLAN 100% 100% 100% 100% 100% 100% 100% 99.93% 100% 100% 100% 100% >99.99%
Priestley College 99.31% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 99.94%
Reaseheath College 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
Regent College Limited 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 97.77% 99.81%
Riverside College, Halton College Campus 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
Rochdale Sixth Form College 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
Royal Northern College of Music 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
Runshaw College * 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
Salford City College, Pendleton Sixth Form Centre 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
Salford City College, Walkden Sixth Form Centre 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
Salford City Council, North West Learning Grid 100% 100% 100% 100% 100% 100% 100% 100% 100% 99.60% 100% 99.85% 99.95%
SCMG Enterprises Limited, Museum of Science and 100% 100% 99.79% 100% 100% 100% 100% 100% 100% 100% 100% 100% 99.98% Industry Manchester
Seashell Trust 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
Sir John Deane's College 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
Southport College 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
Southport College, King George V College 100% 100% 99.37% 100% 100% 100% 100% 100% 100% 100% 100% 99.93% 99.94%
Staffordshire University 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
St Helens College 99.31% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 99.94%
St Helens College, Knowsley Community College 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
St Helens College, Knowsley Community College - 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 100% <12 Months Institute of Advanced Manufacturing and Technology
5 North West Service Report February 2020 12 Month Apr Aug Service Mar 19 May 19 Jun 19 Jul 19 Sep 19 Oct 19 Nov 19 Dec 19 Jan 20 Feb 20 Rolling 19 19 Availability
St Helens Council, Lincoln House 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
St Helens Council, Personal & Community Development 99.31% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 99.94%
St Helens Council, Town Hall 99.31% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 99.94%
St John Rigby RC Sixth Form College 99.30% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 99.94%
St Mary's College 100% 100% 100% 100% 100% 100% 100% 99.93% 100% 100% 100% 100% >99.99%
Stockport Metropolitan Borough Council * 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
Stockton Riverside College, Redcar and Cleveland College 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
Stockton Riverside College, via Telecity Powergate 100% 100% 100% 100% 100% 100% 100% 100% 100% 96.63% 100% 100% 99.72%
Stoke-on-Trent College 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
Stoke-on-Trent College, Burslem Campus 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
Tameside College * 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
The Co-operative College 100% 100% 100% 100% 100% 100% 100% 100% 98.79% 100% 100% 100% 99.90%
The David Lewis Centre 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
The Liverpool School of Tropical Medicine * 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
The Oldham College 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
The Open University, Manchester 100% 100% 100% 100% 100% 100% 100% 100% 100% 98.78% 100% 100% 99.90%
The Trafford College Group, Stockport College 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
The Trafford College Group, Trafford College - 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% Altrincham Campus
The Trafford College Group, Trafford College - The 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% Centre for Science and Technology
The University of Bolton * 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
The University of Manchester * 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
6 North West Service Report February 2020 12 Month Apr Aug Service Mar 19 May 19 Jun 19 Jul 19 Sep 19 Oct 19 Nov 19 Dec 19 Jan 20 Feb 20 Rolling 19 19 Availability
The University of Manchester, Ahmed Iqbal Ullah Race 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% Relations Resource Centre
Trafford Council, North West Learning Grid * 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
UK Research and Innovation, Daresbury Laboratory * 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 100% 100% <12 Months
University of Central Lancashire * 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
University of Chester 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
University of Keele, University Campus * 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
University of Lancaster, Netpath Plus 0.00% 0.00% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% <12 Months
University of Liverpool * 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
University of Salford * 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
University of Salford, Media CIty 95.22% 100% 99.62% 100% 100% 100% 100% 100% 100% 100% 100% 100% 99.57%
Warrington & Vale Royal College, Warrington Campus 100% 100% 100% 100% 100% 100% 100% 100% 98.79% 100% 100% 100% 99.90%
Wigan and Leigh College * 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
Wigan and Leigh College, Leigh College Netpath Classic 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
Winstanley College 99.30% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 99.94%
Wirral Metropolitan College 99.31% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 99.94%
Wirral Metropolitan College, Conway Park Campus 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
Workers' Educational Association, North West 99.30% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 99.94%
Xaverian College 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
7 North West Service Report February 2020 Connection outages for period January '20 to February '20
Maintenance outages are included in this table - only unscheduled maintenance is counted against availability.
Some of the outages reported below are on circuits which are not connected through the selected region - they appear in the table because they are part of a service whose primary connection does belong to this region.
Start Date and End Date and Parking Duration Connection Fault Type Description Time Time hh:mm hh:mm
Telco Scheduled Burnley College, Link 1 29/01/2020 23:00 30/01/2020 00:53 00:00 01:53 Scheduled maintenance Maintenance
Telco Scheduled Nelson and Colne College, Accrington 29/01/2020 23:00 30/01/2020 00:53 00:00 01:53 Scheduled maintenance Maintenance
Telco Emergency Aquinas College 04/01/2020 00:07 04/01/2020 03:14 00:00 03:07 Emergency maintenance Maintenance
Telco Emergency Aquinas College 04/01/2020 22:07 05/01/2020 01:07 00:00 03:00 Emergency maintenance Maintenance
Telco Scheduled Aquinas College 27/01/2020 22:59 27/01/2020 23:50 00:00 00:51 Telco scheduled maintenance Maintenance
Telco Scheduled Aquinas College 28/01/2020 01:10 28/01/2020 01:30 00:00 00:20 Scheduled maintenance Maintenance
Telco Scheduled Blackburn College 27/01/2020 22:59 27/01/2020 23:50 00:00 00:51 Telco scheduled maintenance Maintenance
Telco Scheduled Blackburn College 28/01/2020 01:10 28/01/2020 01:30 00:00 00:20 Scheduled maintenance Maintenance
Telco Emergency Bolton College 04/01/2020 00:07 04/01/2020 03:14 00:00 03:07 Emergency maintenance Maintenance
Telco Emergency Bolton College 04/01/2020 22:07 05/01/2020 01:07 00:00 03:00 Emergency maintenance Maintenance
Telco Scheduled Bolton College 27/01/2020 22:59 27/01/2020 23:50 00:00 00:51 Telco scheduled maintenance Maintenance
8 North West Service Report February 2020 Start Date and End Date and Parking Duration Connection Fault Type Description Time Time hh:mm hh:mm
Telco Scheduled Bolton College 28/01/2020 01:10 28/01/2020 01:30 00:00 00:20 Scheduled maintenance Maintenance
Telco Scheduled Bolton College 29/01/2020 23:00 30/01/2020 00:53 00:00 01:53 Scheduled maintenance Maintenance
Telco Scheduled Bridge College 27/01/2020 22:59 27/01/2020 23:50 00:00 00:51 Telco scheduled maintenance Maintenance
Telco Scheduled Bridge College 28/01/2020 01:10 28/01/2020 01:30 00:00 00:20 Scheduled maintenance Maintenance
Telco Bury Metropolitan Borough Council, Personal & 29/01/2020 23:03 30/01/2020 00:41 00:00 01:38 Unscheduled Telco Unscheduled maintenance Community Development Maintenance
Cardinal Newman College, via University of Telco Scheduled 27/01/2020 22:59 27/01/2020 23:50 00:00 00:51 Telco scheduled maintenance Manchester Maintenance
Cardinal Newman College, via University of Telco Scheduled 28/01/2020 01:10 28/01/2020 01:30 00:00 00:20 Scheduled maintenance Manchester Maintenance
Telco Scheduled Carmel College 29/01/2020 23:00 30/01/2020 00:53 00:00 01:53 Scheduled maintenance Maintenance
Carmel College 31/01/2020 03:49 31/01/2020 12:04 08:07 00:08 Telco Line Telco fibre fault
Cheadle and Marple Sixth Form College, via Telco Scheduled 27/01/2020 22:59 27/01/2020 23:50 00:00 00:51 Telco scheduled maintenance University of Liverpool Maintenance
Cheadle and Marple Sixth Form College, via Telco Scheduled 28/01/2020 01:10 28/01/2020 01:30 00:00 00:20 Scheduled maintenance University of Liverpool Maintenance
City of Stoke-on-Trent Sixth Form College, Link Telco Scheduled 27/01/2020 22:59 27/01/2020 23:50 00:00 00:51 Telco scheduled maintenance 1 Maintenance
City of Stoke-on-Trent Sixth Form College, Link Telco Scheduled 28/01/2020 01:10 28/01/2020 01:30 00:00 00:20 Scheduled maintenance 1 Maintenance
9 North West Service Report February 2020 Start Date and End Date and Parking Duration Connection Fault Type Description Time Time hh:mm hh:mm
Telco Edge Hill University, CMIST Building 25/01/2020 00:07 25/01/2020 02:27 00:00 02:20 Unscheduled Unscheduled telco maintenance Maintenance
Telco Emergency Hopwood Hall College 04/01/2020 00:07 04/01/2020 03:14 00:00 03:07 Emergency maintenance Maintenance
Telco Emergency Hopwood Hall College 04/01/2020 22:07 05/01/2020 01:07 00:00 03:00 Emergency maintenance Maintenance
Unknown reason Hugh Baird College, via Liverpool 10/01/2020 11:02 10/01/2020 13:42 00:00 02:40 Unknown for outage
Telco Scheduled Langdon College 27/01/2020 22:59 27/01/2020 23:50 00:00 00:51 Telco scheduled maintenance Maintenance
Telco Scheduled Langdon College 28/01/2020 01:10 28/01/2020 01:30 00:00 00:20 Scheduled maintenance Maintenance
Liverpool Hope University, Sheppard Worlock 15/01/2020 14:47 16/01/2020 23:55 01:35 31:33 Telco Line Fibres damaged by civil works Library
Liverpool John Moores University, Avril Robarts 15/01/2020 14:23 16/01/2020 23:55 01:33 31:59 Telco Line Fibres damaged by civil works Building
Telco Scheduled Loreto College 27/01/2020 22:59 28/01/2020 00:24 00:00 01:25 Telco scheduled maintenance Maintenance
Telco Scheduled Loreto College 28/01/2020 01:10 28/01/2020 01:30 00:00 00:20 Scheduled maintenance Maintenance
Telco Scheduled Loreto College 29/01/2020 23:00 30/01/2020 00:53 00:00 01:53 Scheduled maintenance Maintenance
Telco Scheduled Macclesfield College 27/01/2020 22:59 27/01/2020 23:50 00:00 00:51 Telco scheduled maintenance Maintenance
Telco Scheduled Macclesfield College 28/01/2020 01:10 28/01/2020 01:30 00:00 00:20 Scheduled maintenance Maintenance
10 North West Service Report February 2020 Start Date and End Date and Parking Duration Connection Fault Type Description Time Time hh:mm hh:mm
Telco Scheduled Macclesfield College 29/01/2020 23:00 30/01/2020 00:53 00:00 01:53 Scheduled maintenance Maintenance
Salford City College, Pendleton Sixth Form Telco Scheduled 27/01/2020 22:59 27/01/2020 23:50 00:00 00:51 Telco scheduled maintenance Centre Maintenance
Salford City College, Pendleton Sixth Form Telco Scheduled 28/01/2020 01:10 28/01/2020 01:30 00:00 00:20 Scheduled maintenance Centre Maintenance
Salford City College, Pendleton Sixth Form Telco Scheduled 29/01/2020 23:00 30/01/2020 00:53 00:00 01:53 Scheduled maintenance Centre Maintenance
Unknown reason Priestley College 10/01/2020 11:02 10/01/2020 13:42 00:00 02:40 Unknown for outage
Telco Scheduled Priestley College 28/01/2020 23:12 29/01/2020 00:32 00:00 01:20 Scheduled maintenance Maintenance
Unknown reason Reaseheath College, via Crewe 24/01/2020 15:33 24/01/2020 16:22 00:00 00:49 Unknown for outage
Telco Scheduled Reaseheath College, via Crewe 27/01/2020 22:59 27/01/2020 23:50 00:00 00:51 Telco scheduled maintenance Maintenance
Telco Scheduled Reaseheath College, via Crewe 28/01/2020 01:10 28/01/2020 01:30 00:00 00:20 Scheduled maintenance Maintenance
Telco Scheduled Regent College Limited 27/01/2020 22:59 27/01/2020 23:50 00:00 00:51 Telco scheduled maintenance Maintenance
Telco Scheduled Regent College Limited 28/01/2020 01:10 28/01/2020 01:30 00:00 00:20 Scheduled maintenance Maintenance
Telco Scheduled Riverside College, Halton College Campus 27/01/2020 22:59 27/01/2020 23:50 00:00 00:51 Telco scheduled maintenance Maintenance
Telco Scheduled Riverside College, Halton College Campus 28/01/2020 01:10 28/01/2020 01:30 00:00 00:20 Scheduled maintenance Maintenance
Salford City College, Walkden Sixth Form Telco Emergency 04/01/2020 00:07 04/01/2020 03:14 00:00 03:07 Emergency maintenance Centre Maintenance
11 North West Service Report February 2020 Start Date and End Date and Parking Duration Connection Fault Type Description Time Time hh:mm hh:mm
Salford City College, Walkden Sixth Form Telco Emergency 04/01/2020 22:07 05/01/2020 01:07 00:00 03:00 Emergency maintenance Centre Maintenance
Salford City College, Walkden Sixth Form Telco Scheduled 27/01/2020 22:59 27/01/2020 23:50 00:00 00:51 Telco scheduled maintenance Centre Maintenance
Salford City College, Walkden Sixth Form Telco Scheduled 28/01/2020 01:10 28/01/2020 01:30 00:00 00:20 Scheduled maintenance Centre Maintenance
Salford City College, Walkden Sixth Form Telco Scheduled 29/01/2020 23:00 30/01/2020 00:53 00:00 01:53 Scheduled maintenance Centre Maintenance
Telco Emergency Seashell Trust 04/01/2020 00:07 04/01/2020 03:14 00:00 03:07 Emergency maintenance Maintenance
Telco Emergency Seashell Trust 04/01/2020 22:07 05/01/2020 01:07 00:00 03:00 Emergency maintenance Maintenance
Telco Scheduled Seashell Trust 27/01/2020 22:59 27/01/2020 23:50 00:00 00:51 Telco scheduled maintenance Maintenance
Telco Scheduled Seashell Trust 28/01/2020 01:10 28/01/2020 01:30 00:00 00:20 Scheduled maintenance Maintenance
Telco Scheduled NCG, West Lancashire College 29/01/2020 23:00 30/01/2020 00:53 00:00 01:53 Scheduled maintenance Maintenance
Cheshire College - South and West, South Telco Scheduled 27/01/2020 22:59 27/01/2020 23:50 00:00 00:51 Telco scheduled maintenance Cheshire College Maintenance
Cheshire College - South and West, South Telco Scheduled 28/01/2020 01:10 28/01/2020 01:30 00:00 00:20 Scheduled maintenance Cheshire College Maintenance
Telco Scheduled The Trafford College Group, Stockport College 27/01/2020 22:59 27/01/2020 23:50 00:00 00:51 Telco scheduled maintenance Maintenance
Telco Scheduled The Trafford College Group, Stockport College 28/01/2020 01:10 28/01/2020 01:30 00:00 00:20 Scheduled maintenance Maintenance
Telco Emergency The Co-operative College 04/01/2020 00:07 04/01/2020 03:14 00:00 03:07 Emergency maintenance Maintenance
12 North West Service Report February 2020 Start Date and End Date and Parking Duration Connection Fault Type Description Time Time hh:mm hh:mm
Telco Emergency The Co-operative College 04/01/2020 22:07 05/01/2020 01:07 00:00 03:00 Emergency maintenance Maintenance
Telco Scheduled The Co-operative College 27/01/2020 22:59 27/01/2020 23:50 00:00 00:51 Telco scheduled maintenance Maintenance
Telco Scheduled The Co-operative College 28/01/2020 01:10 28/01/2020 01:30 00:00 00:20 Scheduled maintenance Maintenance
Telco Emergency The David Lewis Centre 04/01/2020 00:07 04/01/2020 03:14 00:00 03:07 Emergency maintenance Maintenance
Telco Emergency The David Lewis Centre 04/01/2020 22:07 05/01/2020 01:07 00:00 03:00 Emergency maintenance Maintenance
Unknown reason The David Lewis Centre 24/01/2020 15:32 24/01/2020 16:21 00:00 00:49 Unknown outage for outage
Telco Scheduled The David Lewis Centre 27/01/2020 22:59 27/01/2020 23:50 00:00 00:51 Telco scheduled maintenance Maintenance
Telco Scheduled The David Lewis Centre 28/01/2020 01:10 28/01/2020 01:30 00:00 00:20 Scheduled maintenance Maintenance
Telco Emergency The University of Bolton, Eagle Building 04/01/2020 00:07 04/01/2020 03:14 00:00 03:07 Emergency maintenance Maintenance
Telco Emergency The University of Bolton, Eagle Building 04/01/2020 22:07 05/01/2020 01:07 00:00 03:00 Emergency maintenance Maintenance
The Trafford College Group, Trafford College - Telco Scheduled 27/01/2020 22:59 27/01/2020 23:50 00:00 00:51 Telco scheduled maintenance The Centre for Science and Technology Maintenance
The Trafford College Group, Trafford College - Telco Scheduled 28/01/2020 01:10 28/01/2020 01:30 00:00 00:20 Scheduled maintenance The Centre for Science and Technology Maintenance
The Trafford College Group, Trafford College - Telco Scheduled 29/01/2020 23:00 30/01/2020 00:53 00:00 01:53 Scheduled maintenance The Centre for Science and Technology Maintenance
Warrington & Vale Royal College, Warrington Telco Emergency 04/01/2020 00:07 04/01/2020 03:14 00:00 03:07 Emergency maintenance Campus Maintenance
13 North West Service Report February 2020 Start Date and End Date and Parking Duration Connection Fault Type Description Time Time hh:mm hh:mm
Warrington & Vale Royal College, Warrington Telco Emergency 04/01/2020 22:07 05/01/2020 01:07 00:00 03:00 Emergency maintenance Campus Maintenance
Warrington & Vale Royal College, Warrington Telco Scheduled 27/01/2020 22:59 27/01/2020 23:50 00:00 00:51 Telco scheduled maintenance Campus Maintenance
Warrington & Vale Royal College, Warrington Telco Scheduled 28/01/2020 01:10 28/01/2020 01:30 00:00 00:20 Scheduled maintenance Campus Maintenance
Cheshire College - South and West, West Telco Emergency 04/01/2020 22:07 05/01/2020 01:07 00:00 03:00 Emergency maintenance Cheshire College Maintenance
Cheshire College - South and West, West Telco Scheduled 27/01/2020 22:59 27/01/2020 23:50 00:00 00:51 Telco scheduled maintenance Cheshire College Maintenance
Cheshire College - South and West, West Telco Scheduled 28/01/2020 01:10 28/01/2020 01:30 00:00 00:20 Scheduled maintenance Cheshire College Maintenance
Telco Scheduled Xaverian College 27/01/2020 22:59 27/01/2020 23:50 00:00 00:51 Telco scheduled maintenance Maintenance
Telco Scheduled Xaverian College 28/01/2020 01:10 28/01/2020 01:30 00:00 00:20 Scheduled maintenance Maintenance
Telco Scheduled Imperial War Museum, IWM North 27/01/2020 22:59 28/01/2020 00:24 00:00 01:25 Telco scheduled maintenance Maintenance
Telco Scheduled Imperial War Museum, IWM North 28/01/2020 01:10 28/01/2020 01:30 00:00 00:20 Scheduled maintenance Maintenance
Unknown reason Imperial War Museum, IWM North 30/01/2020 19:36 30/01/2020 20:45 00:00 01:09 Unknown outage for outage
Stockport Metropolitan Borough Council, via Telco Scheduled 27/01/2020 22:59 28/01/2020 00:24 00:00 01:25 Telco scheduled maintenance Telecity Manchester Maintenance
Stockport Metropolitan Borough Council, via Telco Scheduled 28/01/2020 01:10 28/01/2020 01:30 00:00 00:20 Scheduled maintenance Telecity Manchester Maintenance
Stockport Metropolitan Borough Council, via Telco Scheduled 29/01/2020 23:00 30/01/2020 00:53 00:00 01:53 Scheduled maintenance Telecity Manchester Maintenance
14 North West Service Report February 2020 Start Date and End Date and Parking Duration Connection Fault Type Description Time Time hh:mm hh:mm
Stockport Metropolitan Borough Council, via Telco Emergency 04/01/2020 00:07 04/01/2020 03:14 00:00 03:07 Emergency maintenance University of Manchester Maintenance
Stockport Metropolitan Borough Council, via Telco Emergency 04/01/2020 22:07 05/01/2020 01:07 00:00 03:00 Emergency maintenance University of Manchester Maintenance
Stockport Metropolitan Borough Council, via Telco Scheduled 27/01/2020 22:59 27/01/2020 23:50 00:00 00:51 Telco scheduled maintenance University of Manchester Maintenance
Stockport Metropolitan Borough Council, via Telco Scheduled 28/01/2020 01:10 28/01/2020 01:30 00:00 00:20 Scheduled maintenance University of Manchester Maintenance
Trafford Council, North West Learning Grid, Telco Scheduled 27/01/2020 22:59 28/01/2020 00:24 00:00 01:25 Telco scheduled maintenance Waterside House Maintenance
Trafford Council, North West Learning Grid, Telco Scheduled 28/01/2020 01:10 28/01/2020 01:30 00:00 00:20 Scheduled maintenance Waterside House Maintenance
Trafford Council, North West Learning Grid, Telco Scheduled 29/01/2020 23:00 30/01/2020 00:53 00:00 01:53 Scheduled maintenance Waterside House Maintenance
Trafford Council, North West Learning Grid, Telco Emergency 04/01/2020 00:07 04/01/2020 03:14 00:00 03:07 Emergency maintenance Trafford Town Hall Maintenance
Trafford Council, North West Learning Grid, Telco Emergency 04/01/2020 22:07 05/01/2020 01:07 00:00 03:00 Emergency maintenance Trafford Town Hall Maintenance
Trafford Council, North West Learning Grid, Telco Scheduled 27/01/2020 22:59 27/01/2020 23:50 00:00 00:51 Telco scheduled maintenance Trafford Town Hall Maintenance
Trafford Council, North West Learning Grid, Telco Scheduled 28/01/2020 01:10 28/01/2020 01:30 00:00 00:20 Scheduled maintenance Trafford Town Hall Maintenance
Trafford Council, North West Learning Grid, Telco Scheduled 29/01/2020 23:00 30/01/2020 00:53 00:00 01:53 Scheduled maintenance Trafford Town Hall Maintenance
Unknown reason St Helens Council, Town Hall 10/01/2020 11:02 10/01/2020 13:42 00:00 02:40 Unknown for outage
Telco Scheduled St Helens Council, Town Hall 28/01/2020 23:12 29/01/2020 00:32 00:00 01:20 Scheduled maintenance Maintenance
15 North West Service Report February 2020 Start Date and End Date and Parking Duration Connection Fault Type Description Time Time hh:mm hh:mm
Oldham Metropolitan Borough Council, North Telco Emergency 04/01/2020 00:07 04/01/2020 03:14 00:00 03:07 Emergency maintenance West Learning Grid Maintenance
Oldham Metropolitan Borough Council, North Telco Emergency 04/01/2020 22:07 05/01/2020 01:07 00:00 03:00 Emergency maintenance West Learning Grid Maintenance
Bolton Metropolitan Borough Council, North Telco Scheduled 29/01/2020 23:00 30/01/2020 00:53 00:00 01:53 Scheduled maintenance West Learning Grid Maintenance
London Grid for Learning Trust, Orpington via 29/01/2020 01:15 29/01/2020 01:39 00:24 00:00 Telco Other Engineering work which affected the connection Manchester
Blackburn with Darwen Borough Council, North Telco Scheduled 27/01/2020 22:59 27/01/2020 23:50 00:00 00:51 Telco scheduled maintenance West Learning Grid Maintenance
Blackburn with Darwen Borough Council, North Telco Scheduled 28/01/2020 01:10 28/01/2020 01:30 00:00 00:20 Scheduled maintenance West Learning Grid Maintenance
Lancashire County Council, Interconnect, Telco Scheduled Scheduled maintenance affecting services to Kilburn 21/01/2020 07:00 21/01/2020 07:27 00:00 00:27 Manchester Maintenance House
Bolton Sixth Form College, Town Centre Telco Emergency 04/01/2020 00:07 04/01/2020 03:14 00:00 03:07 Emergency maintenance Campus Maintenance
Bolton Sixth Form College, Town Centre Telco Emergency 04/01/2020 22:07 05/01/2020 01:07 00:00 03:00 Emergency maintenance Campus Maintenance
Bolton Sixth Form College, Town Centre Telco Scheduled 27/01/2020 22:59 27/01/2020 23:50 00:00 00:51 Telco scheduled maintenance Campus Maintenance
Bolton Sixth Form College, Town Centre Telco Scheduled 28/01/2020 01:10 28/01/2020 01:30 00:00 00:20 Scheduled maintenance Campus Maintenance
Bolton Sixth Form College, Town Centre Telco Scheduled 29/01/2020 23:00 30/01/2020 00:53 00:00 01:53 Scheduled maintenance Campus Maintenance
Regional Cheshire East Council, Riverside Campus, 11/01/2020 06:09 11/01/2020 08:57 00:00 02:48 Network Area power outage Minerva Environment
16 North West Service Report February 2020 Start Date and End Date and Parking Duration Connection Fault Type Description Time Time hh:mm hh:mm
Regional Cheshire East Council, Riverside Campus, 11/01/2020 06:09 11/01/2020 08:57 00:00 02:48 Network Area power outage Riverside Environment
Telco Emergency Rochdale Sixth Form College 04/01/2020 00:07 04/01/2020 03:14 00:00 03:07 Emergency maintenance Maintenance
Telco Emergency Rochdale Sixth Form College 04/01/2020 22:07 05/01/2020 01:07 00:00 03:00 Emergency maintenance Maintenance
Telco Scheduled Rochdale Sixth Form College 27/01/2020 22:59 27/01/2020 23:50 00:00 00:51 Telco scheduled maintenance Maintenance
Telco Scheduled Rochdale Sixth Form College 28/01/2020 01:10 28/01/2020 01:30 00:00 00:20 Scheduled maintenance Maintenance
Telco Scheduled The Oldham College, Bellis Building 24/01/2020 00:04 24/01/2020 00:58 00:00 00:54 Telco scheduled hardware maintenance Maintenance
Telco Scheduled The Oldham College, Bellis Building 27/01/2020 22:59 27/01/2020 23:50 00:00 00:51 Telco scheduled maintenance Maintenance
Telco Scheduled The Oldham College, Bellis Building 28/01/2020 01:10 28/01/2020 01:30 00:00 00:20 Scheduled maintenance Maintenance
Telco Emergency The Oldham College, University Campus 04/01/2020 00:07 04/01/2020 03:14 00:00 03:07 Emergency maintenance Maintenance
Telco Emergency The Oldham College, University Campus 04/01/2020 22:07 05/01/2020 01:07 00:00 03:00 Emergency maintenance Maintenance
Telco Scheduled The Oldham College, University Campus 27/01/2020 22:59 27/01/2020 23:50 00:00 00:51 Telco scheduled maintenance Maintenance
Telco Scheduled The Oldham College, University Campus 28/01/2020 01:10 28/01/2020 01:30 00:00 00:20 Scheduled maintenance Maintenance
Telco Emergency Wigan and Leigh College, Leigh College 04/01/2020 00:07 04/01/2020 03:14 00:00 03:07 Emergency maintenance Maintenance
17 North West Service Report February 2020 Start Date and End Date and Parking Duration Connection Fault Type Description Time Time hh:mm hh:mm
Telco Emergency Wigan and Leigh College, Leigh College 04/01/2020 22:07 05/01/2020 01:07 00:00 03:00 Emergency maintenance Maintenance
Telco Scheduled Wigan and Leigh College, Leigh College 27/01/2020 22:59 27/01/2020 23:50 00:00 00:51 Telco scheduled maintenance Maintenance
Telco Scheduled Wigan and Leigh College, Leigh College 28/01/2020 01:10 28/01/2020 01:30 00:00 00:20 Scheduled maintenance Maintenance
Telco Scheduled Wigan and Leigh College, Parson's Walk Centre 27/01/2020 22:59 27/01/2020 23:50 00:00 00:51 Telco scheduled maintenance Maintenance
Telco Scheduled Wigan and Leigh College, Parson's Walk Centre 28/01/2020 01:10 28/01/2020 01:30 00:00 00:20 Scheduled maintenance Maintenance
Stockton Riverside College, via Telecity Unknown reason 31/12/2019 12:26 06/01/2020 09:06 00:00 140:40 Unknown reason for outage Powergate for outage
Blackpool and The Fylde College, South Building Telco Scheduled 27/01/2020 22:59 27/01/2020 23:50 00:00 00:51 Telco scheduled maintenance Annex Maintenance
Blackpool and The Fylde College, South Building Telco Scheduled 28/01/2020 01:10 28/01/2020 01:30 00:00 00:20 Scheduled maintenance Annex Maintenance
Telco Scheduled St Helens Council, Lincoln House 27/01/2020 22:59 27/01/2020 23:50 00:00 00:51 Telco scheduled maintenance Maintenance
Telco Scheduled St Helens Council, Lincoln House 28/01/2020 01:10 28/01/2020 01:30 00:00 00:20 Scheduled maintenance Maintenance
The University of Manchester, Ahmed Iqbal Ullah Unknown reason 06/01/2020 19:44 06/01/2020 19:58 00:00 00:14 Unknown Race Relations Resource Centre for outage
City of Stoke-on-Trent Sixth Form College, Link 18/02/2020 20:27 19/02/2020 11:46 00:00 15:19 Telco Line Telco fibre break due to underground explosion/fire 1
City of Stoke-on-Trent Sixth Form College, Link 19/02/2020 12:59 19/02/2020 13:10 00:00 00:11 Telco Line Telco fibre break due to underground explosion/fire 1
Southport College, King George V College 11/02/2020 12:34 11/02/2020 13:03 00:00 00:29 Telco Line Other Telco managment issue
18 North West Service Report February 2020 Start Date and End Date and Parking Duration Connection Fault Type Description Time Time hh:mm hh:mm
Unknown reason Southport College, King George V College 12/02/2020 12:18 12/02/2020 13:14 00:00 00:56 Unknown for outage
Customer Langdon College 17/02/2020 23:00 18/02/2020 03:34 00:00 04:34 Local area power outage Environment
Regional Liverpool Hope University, Sheppard Worlock Network 28/02/2020 00:14 28/02/2020 07:31 00:00 07:17 RNO unscheduled Maintenance Library Unscheduled Maintenance
Regional Network Liverpool John Moores University, JMU Tower 28/02/2020 00:14 28/02/2020 07:31 00:00 07:17 RNO unscheduled Maintenance Unscheduled Maintenance
Unknown reason Reaseheath College, via London Powergate 19/02/2020 21:40 19/02/2020 23:09 00:00 01:29 Unknown for outage
Regent College Limited 18/02/2020 20:27 19/02/2020 11:46 00:00 15:19 Telco Line Telco fibre break due to underground explosion/fire
Regent College Limited 19/02/2020 12:59 19/02/2020 13:10 00:00 00:11 Telco Line Telco fibre break due to underground explosion/fire
Customer St Mary's College 04/02/2020 05:47 04/02/2020 07:31 00:00 01:44 Wide area power outage Environment
LTE Group, The Manchester College, Customer 11/02/2020 18:34 17/02/2020 17:03 00:00 142:29 Customer equipment fault Northenden Campus - Joule House Equipment
Customer The University of Manchester, Kilburn Building 01/02/2020 12:31 01/02/2020 13:10 00:00 00:39 Scheduled Customer scheduled firewall maintenance Maintenance
Telco Salford City Council, North West Learning Grid 14/02/2020 08:42 14/02/2020 09:43 00:00 01:01 Unscheduled Telco unscheduled maintenance Maintenance
London Grid for Learning Trust, Poplar via Customer Line 08/02/2020 13:13 08/02/2020 18:52 00:00 05:39 Circuit ceased. Manchester Other
19 North West Service Report February 2020 Start Date and End Date and Parking Duration Connection Fault Type Description Time Time hh:mm hh:mm
London Grid for Learning Trust, Orpington via Customer Line 08/02/2020 13:13 08/02/2020 18:52 00:00 05:39 Circuit ceased. Manchester Other
Wigan and Leigh College, Leigh College 18/02/2020 20:27 19/02/2020 13:23 00:00 16:56 Telco Line Telco fibre break due to underground explosion/fire
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