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Mail Assure Admin Guide

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Mail Assure Admin Guide Mail Assure User Guide - Admin, Domain and Email Level Last Updated: Monday, February 11, 2019 ----------- ©2019 CONTENTS Getting Started 1 Useful Links 1 Accessing Mail Assure 1 User Permissions 3 Timeout Settings 4 Supported Web Browsers 4 Multi-admin control panel access and audit trail 4 Retrieve Log-in Link 6 Existing Account - Forgotten Password 7 Create New Email Account via the Retrieve Log-in Link 7 Send User Customized Link to Reset Password 7 Admin Level Control Panel 7 What do you want to do? 7 Domain Level Control Panel 8 Accessing the Domain Level Control Panel 8 Email Level Control Panel 8 Accessing the Email Level Control Panel 9 What do you want to do? 9 Using the 'Login as' Feature 9 Log in as a Domain user. 9 Log in as an Email User 10 Finish Login as Session 11 Start a Free 30-day Trial with Mail Assure 11 Application Overview 12 Navigating Mail Assure 12 Customize Dashboard 12 Mail Assure Edit Dashboard Panel Group 13 Add a Widget 13 Reset to Default Dashboard Setting 13 Features Preview 14 List of features in Preview mode 14 API Logs (Preview) 14 Archive Usage (Preview) 15 Email Scout Report Templates (Preview) 16 Create Email Scout Report Template 17 View Incoming/Outgoing Reports from a Particular Template 25 On-demand Archive Index 26 What's New 27 New Navigation/Dashboard Feature Mapping 36 Admin Level Mappings 36 Domain Level Mappings 41 Email Level Mappings 45 FAQs 47 Troubleshooting Tips 49 Incoming mail is wrongly blocked 49 Incoming spam is getting through 49 Outgoing mail is wrongly blocked 50 Report Security Related Issues 51 What is Spam and who Sends it? 51 Why do Spammers Spam? 51 Who is Behind Spam? 51 How do I Restrict Direct Delivery of Spam? 52 Delivery Restriction Examples 52 Why was my Message Blocked as Spam? 52 How can I Protect Against Bounce Spam? 54 What Causes Bounce Spam? 54 Catchall Domains 55 SPF / DKIM 55 BATV Signing 55 I get a lot of Unwanted Newsletters - Should I Report These as Spam? 56 How can I Block Dangerous Attachments? 56 Access the Attachment Restrictions page 56 Block Attachments Containing Hidden Executables at Domain Level 56 Block Specific Extension Types 56 Block Password Protected Archives 57 Enable Scanned Link Extensions 57 What Local Issues may Cause Non-delivery of Mail? 57 Intrusion Detection Issues 57 ASA 5505 ESMTP Inspection Problems 57 Outdated Firmware Issues 57 Exchange (On Premise or Online) and Missing Mail Assure Headers 58 Lotus Domino Notes Outbound SSL Issue 58 DNS and HTTP proxy with Custom Host Names 58 DNS Issues 58 How to Count Users/Domains? 58 Incoming 58 Domain count 58 Valid recipient (mailbox) count 59 Outgoing 59 Outbound License usage 59 How to get outbound sender counts 60 Mail Assure Can I Change the Name of a Domain? 60 How do I Request an Export of my Domain? 60 Common questions 60 Why can't I Find a Message in the Quarantine? 61 How can I View Email Headers in Different Email Applications? 61 Gmail 61 Juno Version 4+ 62 Lotus Notes / IBM Notes 62 Microsoft Outlook for Office 365, Outlook 2019, Outlook 2016, Outlook 2013, Outlook 2010, Outlook 2007 62 Microsoft Live Mail / Hotmail 62 Mozilla Thunderbird 62 Newswatcher 62 Opera Mail 62 Pine/Alpine 62 What are Recipient Callouts? 62 5xx destination server rejects 63 Existing recipients 63 Technical details 63 Enable recipient callouts 63 How can I Test the Mail Server is Working Properly? 64 Incoming Mail 64 Outgoing Mail 64 cPanel 64 Can I Blacklist/Whitelist Messages Based on Character Set? 65 Blacklist Messages Based on MIME Language 65 How do I Blacklist/Whitelist Messages by Country/Continent? 66 Blacklist Messages Based on Country 66 Does Mail Assure Use Greylisting? 67 How can an SPF Issue Block a Message? 68 Incoming messages blocked by the filtering server 69 Incoming messages blocked by the destination mail server 69 Webinterface telnet & LDAP sync IPs 69 Mail Assure SMTP delivery IPs 69 Outgoing messages blocked by the destination mail server 69 What is my SMTP Hostname? 69 EU/US/UK/AU/CA-only 70 Branded SPF hostname 70 Why Can't I Upload my Certificate or get an Error when Trying? 70 How do I Enforce TLS? 71 Incoming Filtering 71 Outgoing Filtering - the outgoing user that handled filtering needs to be provided as well 71 Why do my Released Messages not seem to be Getting Trained by the System? 71 How to Enable Exchange Protocol Logging? 72 Can I Query an Office 365 Account with LDAP to Pull in Users to Mail Assure? 72 What Details Should I Include when Opening a Support Ticket? 72 Domain Management 73 What do you want to do? 73 View Domain Overview 73 Add a Domain 74 Check your New Domain can Communicate with the Mail Server 75 Find Destination Server Hostname 76 Office 365 Destination Server Address 76 G Suite Destination Server Address 77 Local Mail Server Address 78 Mail Assure Transfer Domain Between Admin Accounts 78 Domain Transfer 78 Forced Migration 79 Mailboxes Overview 79 What do you want to do? 80 Configuration Tab 80 Outgoing 80 Date/Time options 81 General 81 Incoming 81 Archiving 82 Mailboxes Tab 83 View mailboxes 83 Add mailbox 84 Edit one or multiple mailboxes 84 Switch off Filtering for Specific Mailbox (whitelist recipients) 84 Mailbox Aliases Tab 85 Add a mailbox alias 85 Catch all mail and direct to a single address 85 MX Records 85 Update Your MX Records in Your Domain Provider's DNS Settings 86 MX Verification Tool 87 LDAP Authentication and Synchronization 88 LDAP Authentication 88 LDAP Mailbox Sync 88 Set up LDAP Authentication 88 Configuring LDAP Mailbox Sync 91 Prerequisites for Using LDAP Synchronization 92 Set up LDAP Mailbox Sync Details 92 Set up Custom LDAP Mapping Rules 93 Export List of LDAP Mappings for Your Domains 94 Manage General Settings 95 Available Products 95 Server Settings 95 Default MX Hostnames 95 Incoming Filtering 96 What do you want to do? 96 Filtering Technology 97 SMTP Level Filtering 97 DATA Level Filtering 98 Virus Scanning 98 Pre-virusscan blocks 98 Attachment Filtering 98 Antivirus Engine 98 Sandboxing 99 View Incoming Bandwidth Overview 99 Incoming Log Search 99 Run Custom Log Search 100 Query Rules Panel 100 Actions Available on Log Search Results 103 Regenerate Index 104 Add Customized Action Using Log Search 105 Export Log Search Results 106 Create Email Scout Report 107 Email content 108 Mail Assure Email Scout Report Templates (Preview) 110 View/Edit Email Scout Reports 119 Spam Quarantine 121 Enable the Quarantine 121 Access the Quarantine 122 View Domain Level Incoming Spam Quarantine 122 View Email Level Spam Quarantine 123 View Quarantined Message Content 124 Release Quarantined Messages 126 Release and Train Quarantined Messages 126 Release and Whitelist Quarantined Messages 128 Remove Messages from Quarantine 128 Remove and Blacklist Quarantined Messages 128 Manage Quarantine Filter Settings 129 Manage Domains and IPs with Disabled SPF, DKIM and DMARC Checks 131 Incoming Rejection Classifications 134 Temporarily Rejected (4xx SMTP response) 134 Rejected (5xx SMTP response) 136 Messages that are rejected without being quarantined 140 Accepted (2xx SMTP response) 141 Manage Domain Aliases 142 To add a domain alias: 142 Configure Domain Settings 142 Rejected Local Part Characters 143 Manage Destinations 143 Add Destination 144 Perform Network Checks on Destination Server 145 View Domain Statistics (Incoming) 145 Report Spam 147 Train Spam 147 Train Not Spam 147 Report Spam Using the Thunderbird Add-on 148 To install the Thunderbird add-on 148 Report a Spam Message using Thunderbird 148 Report Spam Using MailApp for Apple OSX 148 Install the SpamReporter tool 149 Report Spam using the Mail App 149 Remove SpamReporter app from OSX Device 149 Report Spam - Forward Email as Attachment 149 Report Spam via IMAP 149 Report Spam via Browser-based Email Client 149 Install Add-on and Script 150 Reporting from Browser-based Email Client 150 Clear Callout Cache - Incoming 150 Customize Actions 150 Add Customized Action 151 Delivery Details 151 Email Restrictions 152 Manage Attachment Restrictions 152 Manage Email Size Restriction 155 Outgoing Filtering 157 What do you want to do? 157 View Outgoing Bandwidth Overview 157 Outbound Spam Monitoring 158 Best Practise for Smarthost Users 158 Mail Assure Managing Outgoing Spam 158 Outgoing Log Search 158 Manually Lock Identity from Outgoing Log Search 159 Outgoing Reports page 160 Manually Lock Identity from the Outgoing Reports Page: 160 Automatic Locking 160 ARF reports 161 ARF parser 161 Manage Identities 161 Manage Lock Templates 162 Manually Add Lock Template 162 Manage Outgoing Users 163 Add an Outgoing User 164 Edit an Outgoing User 167 Outgoing Identity Setup 168 Configure Identity Header Identification Method in Mail Assure and Your MTA 168 Set up Outgoing User Authentication for Multiple Domains Sending from the Same IP Address 171 Generate Outgoing Report 171 Outgoing Blacklist Filtering Rules 172 View Outgoing Blacklist Filtering Rules 172 Add Outgoing Blacklist Filtering Rule 173 Outgoing Log Search 177 DKIM Certificate Generation 177 Why should I use DKIM? 177 How does it work? 177 What do you sign by default? 178 Generate a DKIM certificate in the Mail Assure Control Panel 178 How can I set DKIM up via command line? 178 Prerequisites 178 Create keys 179 Create a DNS record 179 Configure the keys 179 Further reading 180 Manage Outgoing Settings 180 Configure the Abuse Report Address 181 Clear Callout Cache - Outgoing 182 View Domain Statistics - Outgoing 182 Setting up Your SMTP Hostname 182 Setting up SPF 183 To Set up SPF for a Domain 183 Existing
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