West Health Service District Nursing Home Residential Aged Care Contents

Welcome Our Vision, Our Mission, Our Values Statement of Philosophy Information for Residents and Visitors About the Residence Caring for Residents About the Facilities About the Staff About the Services Policies and Practices General Information Accommodation Fees Admission Alcohol Assistance to obtain access to Health Practitioners & Specialists Clothing and Laundry Meals Medical and Nursing Care Newspapers and Magazines Personal Belongings/Valuables Residents Agreement Residents’ Committee Security of Tenure Smoking Suggestions, Comments and/or Complaints Telephone Television Toiletries Use of Restraints Visiting and Leave Residential Care Right – contact details

Last updated August 2018 | © Copyright West Wimmera Health Service August 2011.

Welcome to Rupanyup District Nursing Home

The Staff and Management of Rupanyup District Nursing Home wish to extend a warm welcome to this facility, which aims to provide a safe, caring, home like environment. This Nursing Home has been established to meet the needs of the elderly in our community. This may be achieved through the provision of long-term specific residential accommodation, or through short periods of planned respite care, after which the person returns to the community.

West Wimmera Health Service 3 West Wimmera Health Service

OUR VISION

To establish and maintain a high quality and responsive health service through the pursuit of excellence and effective use of innovation and technology.

OUR MISSION

West Wimmera Health Service is committed to the delivery of health, welfare and disability services which are compassionate, responsive, accessible and acco untable to individual and community needs, and which result in quality outcomes for the people of the West and Southern Wimmera and the Southern .

OUR VALUES

• A Safe Environment • Strong Leadership and Management • A Culture of Continuing Improvement • Effective Management of the Environment • Responsive Partnerships with our Consumers

Our Philosophy

Management and staff believe the

Residents deserve:

> A happy, relaxed, homelike > Encouragement to retain their dignified

environment, affording comfortable independence for as long as possible. accommodation, warmth and a high > The best possible care and treatment standard of supportive care. (where necessary) in the least > The choice of their medical practitioner restrictive environment using all or other care providers and the right available resources. to make an informed choice of care > The right to personal privacy. offered. > Acknowledgment of and respect for > The right to receive respect, dignity and their cultural and religious beliefs. recognition of their individual needs. A holistic approach will be used where > Encouragement to continue or begin practicable, the staff, nurse and participation in community activities.

resident will work together to > The right to comment or complain formulate an individual nursing care about conditions in the Nursing plan to meet these needs. Home.

> The provision of a well-balanced > The security gained from the attractive diet with choices of foods knowledge that this is their home for and beverages to suit needs of each the rest of their lives if they so wish. individual. > The opportunity for open interaction > The opportunity to participate in with family, friends and the support of activities appropriate to their interests community and volunteer services. and needs despite the presence of a degree of risk.

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Information for Residents & Visitors

About Rupanyup District Nursing Home

The home is a twenty three (23) bed Our Nursing Home is an Aged Care ground level facility with easy access residence offering a comfortable, secure, via covered entrance at the front of the home like environment for Residents with building. The unit has an easily a dining and sitting room access for use accessible enclosed garden. Security by Residents and visitors. locks are in place on the main external door.

Caring for Residents

Caring for Residents is the first At Rupanyup District Nursing Home, Staff concern at Rupanyup District Nursing have a commitment to ensure the Home. The concern is demonstrated recognition of the uniqueness of in a number of ways all of which individuals. Residents ’ self-esteem, contribute to ensuring the Residents’ privacy and freedom of choice are valued. stay here is safe, comfortable and as Our philosophy is to ensure and enable all secure as possible. The Staff is Residents to live their life with dignity and committed to providing a warm and comfort whilst encouraging them to friendly atmosphere. These are pursue their own concept of a happy, rich undoubtedly important factors in and fulfilling life. We also fully encourage helping Residents to overcome the family support and interaction, anxieties of living away from their maintaining a healthy physical and loved ones in their own home. psychological well-being of their loved ones residing at the Home. The activities made available to Residents are based on a lifestyle approach, which aims to give a normal as possible daily routine. The interests of the Resident are investigated and provided for where possible.

West Wimmera Health Service 5 Information for Residents & Visitors

About the Facilities

Rupanyup District Nursing Home is For a healthy life, both mind and body located within West Wimmera Health need to be cared for. We take care that Service - Rupanyup complex. the quality of food served and the choice, preparation and presentation of meals Each room is furnished and Residents is appealing, nourishing and nutritional are encouraged to decorate their own to Residents. Relatives and friends are rooms with belongings and mementos encouraged to dine with the Residents of their life, according to the agreed for a small fee. standard with the Service. Every effort is made to make the communal areas Special dietary requirements are catered pleasant and homely. Physical activity is for and consultation from a dietitian is encouraged where possible and provided. Residents can make appropriate use of the facilities of the Home and those in the locality.

About the Staff

Rupanyup District Nursing Home The nursing staff play a key role at the is staffed by a team of Nursing Home. They are the professionals, skilled and immediate point of contact for dedicated to the care of the elderly. Residents, relatives, and visitors and are chosen for their personal qualities They include: as well as first class nursing skills. > Nursing Staff Warmth and empathy are the > Personal Care Workers hallmarks of nursing , at Rupanyup District Nursing Home. > Housekeepers > Activities Personnel > Maintenance Personnel > Administrative Staff

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About the Services

Rupanyup District Nursing Home has There is a regular visit by the close liaison with the staff of Allied hairdresser. Health so physiotherapy, podiatry, The Residents may participate in any of occupational therapy, speech pathology, the activities that are organized by the dietitian, and dentist are all on call to activities coordinator. service the Residents if the need Religious services are arranged at the arises. The continence nurse and Home to meet the diverse range of diabetes educator are also available. religious practices of our Residents.

Policies & Practices

The provision and costs of those > laundry or dry-cleaning of personal services which are required to be clothing and bedding which cannot be provided by the Provider are based on machine washed the Resident’s actual care service requirements. By way of clarification, > delivery of newspapers and other the Resident has the responsibility of subscribed publications providing and paying the cost of the > transport costs to and from personal following items: appointments > pharmaceutical items > individual preferences of laundry > hairdressing and other personal powders, cleaning agents and beauty care toiletries > dental, podiatry, medical, prescribed > personal and recreational items and rehabilitation therapy and other services chosen or arranged by the complementary services Resident > contribution or payment towards the > food and entertainment expenses for cost of going to outside places of the Resident’s guests for gatherings interest or other recreational activities arranged or chosen by the Resident. > telephone services to the Accommodation and all telephone charges > television and television transmission cable services to the Accommodation and all related charges in Residents rooms > personal clothing, furnishings and belongings of the Resident’s own individual preference and selection > repairs or replacement cost of the Resident’s electrical goods and personal furnishings

West Wimmera Health Service 7 General Information

Accommodation Fees Assistance to Obtain The Commonwealth Department of Access to Health Health determines fees. Practitioners & Specialists Details of fees may be obtained from the The staff will assist in organising Aged Care Administration Officer. appropriate appointments and transport The pharmaceutical allowance is not if required. included in this calculation. This is to It is the Service’s responsibility to ensure make sure that the extra money given to that a Resident is able to keep pensioners to pay for medicines is still appointments even if this means a staff available for medicines. member must accompany the Resident to an appointment. If a staff member is required the Service Admission may charge the Resident for the staff time. It is desirable that prospective Residents and their family representatives visit

Rupanyup District Nursing Home prior to admission. This provides an opportunity to Clothing & Laundry view the Home, meet the staff and Personal clothing will be laundered with discuss with the Director of Nursing any an external provider. Residents or concerns and queries regarding care. families are requested to ensure proper It is a requirement that an Aged Care discreet labeling of personal clothing to Assessment Service (A.C.A.S) assess enable housekeeping staff to return the prospective Resident. The appropriate clothing and prevent loss. prospective Resident, the family or Regular checking of appropriate labeling friend can request this assessment to of items would be appreciated. be done by contacting My Aged Care.

Admission is on a needs basis determined after consultation with the Meals prospective Resident, their family or friends, their General Practitioner, the On admission to the Home a Director of Clinical Services and the comprehensive history is taken of each Director of Nursing. Resident including their likes, dislikes and any special dietary requirements. All meals are flexible and Residents Alcohol may have them in their rooms or the dining room. Alcohol may be consumed although it is expected that Residents do so in a responsible manner.

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Medical& Nursing Care The staff takes all care of the personal The Director of Nursing is belongings and equipment of responsible for seeing all orders of Residents, however the Nursing Home Medical Officers and Specialist takes no responsibility for any Doctors are carried out. If for any breakage, loss or damage incurred. reason a Resident or relative feels there is a need for a doctor to visit that has not been met, they should Residents Agreement communicate with the Director of The management of Rupanyup District Nursing so appropriate arrangements Nursing Home is very happy to enter into can be made. a Residents’ Agreement with all The staff at Rupanyup District Nursing Residents whoso wish, as Home acknowledges the rights of recommended by the Department of Residents to have proper health care Health . This Agreement protects the rights and the choice of his or her own General and sets out responsibilities of the Practitioner, and a second opinion if Residents, Staff and Management of the they so wish. Home. Please ensure a copy of this An individual Nursing Care plan will be Agreement is given to you upon taking developed for each Resident in up residency.

consultation with the Resident and/ or family. This Care Plan will be reviewed Residents’ Committee periodically to enable changing care needs to be met. Rupanyup District Nursing Home has a very active Residents’ Committee Newspapers & comprised of Residents, Relatives and Friends. Magazines The Charter of Aims includes: If a personal daily newspaper or other > A voice for residents to air their magazines are required this may be grievances and compliments. arranged. Accounts for these will be > Liaise and work with Management and billed monthly to Residents. Staff to give Rupanyup District Nursing

Home a more homely environment. Personal Belongings/ > Fund raising for new equipment not Valuables supplied by the Management. > Organise outings for Residents. Residents are encouraged to bring their personal belongings and mementos for > Improve the lifestyle and well-being of their rooms as is practicable, in keeping Residents.

with our philosophy of respect for individuality. Smoking Each Resident has a locked ‘Valuables’ drawer to ensure complete security. In keeping with Government Guidelines Small amounts of monies may be kept in and in the interests of health and fire the locked cupboard and the Director of safety, no smoking is allowed inside the Nursing or delegate keeps a record of Home. There are covered areas outside deposit and withdrawals. the Home, which may be used.

West Wimmera Health Service 9 General Information

Suggestions, Comments Television

and/ or Complaints All residents’ rooms at Rupanyup Residents and relatives may feel free at District Nursing Home have televisions any time to make suggestions or in them that are mounted on the walls.

comments or ways to improve this Nursing Home for Residents and staff who live and work here. Toiletries The Chief Executive Officer, Director of Clinical Services and the Director of Basic toiletries such as bath towels, face Nursing would welcome suggestions or washers, soap and toilet paper are concerns that you may have. All provided to Residents. Not to provide complaints will be properly investigated these items constitutes a breach of the and the outcome discussed with the Act. complainant. Toiletries such as sanitary pads, tissues, The Management undertakes to toothpaste, denture cleaning ensure and strongly stress, that preparations, shampoo and conditioner, there will not be retribution or and talcum powder are also provided to victimization whatsoever to a Residents. Resident or relative because of a While the toiletry items indicated must be complaint made. provided by the Nursing Home, if a We appreciate your feedback and would Resident wishes to use a specific type of therefore invite you to direct any pad or brand name item, not normally concerns, compliments or complaints in supplied by the Service Provider then the the first instance to: Resident can be asked to pay for this. Mr Steven Townsend As such, items of personal choice and Director of Nursing, special brand preferences by Rupanyup (03) 5385 5723 Residents are to be met at Resident’s expense. Mrs Jan Fisher Executive Director Clinical Services (03) 5391 4222 Mr Ritchie Dodds Chief Executive Officer, WWHS (03) 53914222

Telephone

There is limited access offered to a unit phone.

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Use of Restraints

Rupanyup District Nursing Home focuses on providing safe environmental practices that encourage freedom of movement, quality of life and dignity of the Resident. Following admission all Residents will be assessed in regard to their risk of physical harm. A restraint will only be used if all other options have been found to be inappropriate and following consultation with the Resident, Resident’s family and clinicians. The use of cot sides is not an accepted practice within Rupanyup District Nursing Home unless all other safety options have been exhausted. Definition of Restraint: Physical restraints are any manual method or physical or manual device, material or equipment attached or adjacent to the body that the resident cannot remove easily which restricts freedom of movement or normal access to one’s body.

Visiting & Leave

Rupanyup District Nursing Home is the home of Residents and there are no restrictions to visiting times. It is requested the visitors intending to visit after 9.30p.m. inform staff for security purposes. Residents are Encouraged to go on outings and for overnight stays with relatives. Currently, Residents may have up to a total of 52 days social leave per financial year. Usual fee rates still apply in the event of leave being taken. Unlimited hospital leave is available. Relatives and friends are considered to be a very important part of the team to enrich and provide emotional security to the Residents. Kitchen facilities in the Home are opened to family and friends of the Residents.

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Enquiries

Enquiries related to Residents or the Home are welcome at all times. The following are a list of telephone numbers you may contact if you feel it necessary:

ELDER RIGHTS ADVOCACY An advocacy service managed by the older persons’ action centre T (03) 9602 3066 Toll Free 1800 700 600

THEOFFICEOFTHEPUBLIC ADVOCATE T (03) 9603 9500 Toll Free 1300 309 337

VICTORIAN CIVIL and ADMINISTRATIVE TRIBUNAL Toll Free 1300 018 228

THE HEALTH SERVICES COMPLAINTS COMMISSIONER Toll Free 1300 582 113

STATETRUST CORPORATION OF (State Trustee) T (03) 9667 6444 Toll Free 1300 138 672

AGED CARE COMPLAINTS COMMISSIONER Toll Free 1800 550 552 Web www.agedcarecomplaints.gov.au

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Email [email protected]

Nhill Goroke Rainbow 43-51 Nels on Street Road 7 Farmers Street 2 Swinbourne Avenue Victoria 3418 Goroke Victoria 3412 Kaniva Victoria 3419 RainbowVictoria3424 T (03) 5391 4222 T (03) 5363 2200 T (03) 5392 7000 T (03) 53963300 F (03) 53914228 F(03)5363 2216 F (03) 5392 2203 F (03) 53951411 Cooinda Natimuk Rupanyup Queen Street Nhill 2 Charles Street 6 Schurmann Street 89 Cromie Street Victoria 3418 Jeparit Victoria 3423 Natimuk Victoria 3409 Rupanyup Victoria 3388 T (03) 5391 1095 T (03) 53965500 T (03) 53634400 T (03) 53855700 F (03) 5391 1229 F(03)53972392 F (03) 5363 4492 F (03) 53855283

wwhs.net.au