Ministry of Transport Annual Report 2008 letter to the minister

The Hon David Campbell MP Minister for Transport Minister for the Illawarra Parliament House Macquarie Street SYDNEY NSW 2000 Dear Minister, I am pleased to submit the Ministry of Transport’s Annual Report for the year ended 30 June 2008. This Annual Report has been prepared in accordance with the provisions of the Annual Reports (Departments) Act 1985 and includes a Statement of Affairs, pursuant to the Freedom of Information Act 1989. The report outlines the year’s highlights and achievements against six key result areas identified in the Ministry of Transport’s Corporate Plan for 2007–08 and identifies future directions. Yours sincerely,

Jim Glasson Director General 31 October 2008

Ministry of Transport Annual Report 2008 1 TABLE OF CONTENTS

Overview 3 Who we are, what we do, our clients and stakeholders, corporate plan 2007–11, our structure

2007–08 Highlights 7 Highlights in service delivery and focus for the year REPORT ON Performance Key service data, achievements and future directions 13

Key Result Area 1 14 Improving performance across the NSW rail, bus and ferry networks

Key Result Area 2 22 Delivering equitable and accessible transport to match community needs

Key Result Area 3 28 Contributing to the provision of safe, reliable and secure transport services

Key Result Area 4 32 Improving customer service including enhanced public transport information services

Key Result Area 5 34 Co-ordinating better use of resources across the NSW Transport Network

Key Result Area 6 36 Improving community transport services in rural and regional NSW

Financial Performance 41 Financial Statements for the Ministry of Transport

Appendices 77 Detailed information on selected topics

Glossary of Terms and Acronyms 118 Overview

Ministry of Transport Annual Report 2008 3 overview

Who we are The Ministry of Transport was established in 2003 and is the lead agency in the NSW transport portfolio. The Ministry provides strategic policy oversight and advice to the Minister for Transport on a number of key service initiatives that are designed to deliver a safe and reliable transport network across metropolitan, regional and rural New South Wales. Vision Purpose Culture Values Statement A more effective transport More capable, competitive To develop a positive We will be honest, system and sustainable transport culture supported by ethical and transparent services. clear objectives and good in our work. We will processes, which values aim to deliver equitable Safe, reliable and clean people and recognises service outcomes to the transport services. achievements. community. We will treat our stakeholders, and each other, with respect. We value the contribution of our staff and support their development.

What we do Our clients and stakeholders Our primary goal is using our budget allocation of Our clients and stakeholders include: over $3.4 billion to improve transport services for the • Public transport users and the community people of NSW. • The Minister for Transport and the NSW We achieve this by: Government • Providing funding for NSW public transport services • Private transport operators and major capital works • Freight providers and users • Regulating NSW bus, taxi and hire car industries • Community transport providers and users • Managing NSW bus and ferry contracts • Transport portfolio agencies – RailCorp, the State At a policy level, we develop and co-ordinate high level Transit Authority, Sydney Ferries Corporation, the transport priorities in NSW and implement them in Transport Infrastructure Development Corporation, collaboration with other government agencies. We are Rail Infrastructure Corporation, the Public also responsible for integrating policies, regulations Transport Ticketing Corporation, Office of Transport and service initiatives across transport in NSW. Safety Investigations, NSW Maritime Authority and the Independent Transport Safety and Reliability Regulator • NSW transport and related agencies – the Roads and Traffic Authority, the Port Corporations, the Department of Planning, the Department of Ageing,

4 Ministry of Transport Annual Report 2008 Disability and Home Care and the Department of Major policy challenges 2007–11 Community Services The Ministry’s major policy challenges, as identified in a • Central agencies including NSW Treasury and the range of plans, including the Corporate Plan, include: Department of Premier and Cabinet • Leading, planning and working with partner • Commonwealth Government agencies – the agencies to deliver more effective transport National Transport Commission and the Department services of Infrastructure, Transport, Regional Development and Local Government and the Department of • Ensuring that the regulatory framework delivers Health and Ageing. safe, reliable and secure transport services • Industry, consumer and other organisations • Increasing the capacity and role of public transport including: the Bus and Coach Association, the in meeting community needs NSW Taxi Council, the Charter Vessels Association, • Ensuring financial resources are appropriately NSW Council Of Social Service, the Community targeted to best meet transport service Transport Organisation, Local Councils, People With requirements Disabilities, Vision Australia, Physical Disability • Co-ordinating agencies for the delivery of transport Council of NSW, Spinal Cord Injuries Australia and infrastructure upgrades the Isolated Children’s Parents’ Association and • Contributing to a network of fast and reliable Neighbour Aid Association transport links to regional cities and major centres • Implementing performance-based bus service Corporate Plan 2007–11 contracts for the metropolitan, outer metropolitan With approximately two million trips undertaken on and rural and regional areas of NSW rail, bus and ferry services across NSW on an average • Improving transport service provision for rural and weekday, it is imperative that we take a long-term regional areas of NSW approach to transport services and infrastructure. • Continuing accreditation of transport providers The Ministry of Transport Corporate Plan 2007–11 and improving service standards details the direction, priorities and values of the • Implementing improvements to taxi services Ministry and highlights major policy challenges. The including reforms arising out of various reviews Plan shows how the Ministry will contribute to the • Supporting the implementation of integrated long-term improvement of transport services in NSW ticketing across the Greater Sydney transport across six key result areas: network • Improving performance across the NSW rail, bus and ferry networks Our structure • Delivering equitable and accessible transport to Our organisational structure has been designed to match community needs ensure we achieve our objectives effectively and • Contributing to the provision of safe, reliable and efficiently. The organisation consists of two key groups secure transport services – the Policy and Strategic Coordination Group and the • Improving customer service including enhanced Transport Services Group – under which the various public transport information services policy, operational and corporate service areas are • Co-ordinating better use of resources across the managed. NSW transport network • Improving community transport services for rural and regional NSW Information about the Ministry’s performance and achievements during 2007-08 regarding these key result areas is contained in the section of this report titled Our Performance on page 13

Ministry of Transport Annual Report 2008 5 Overview

Organisational chart

Security and Office of the Corporate Emergency Counsel and Legal Management Director General

Deputy Director-General and Executive Director Executive Director Policy and Strategic Transport Services Co-ordination

Ministerial Local and Rail and Freight Transport Policy and Transport Planning Transport Co-ordination Community Policy Division Reform Division Division Operations Division Division Transport

Centre for Transport Stakeholder Transport Data Finance and Planning and Product and Community Centre Corporate Services Development Management

As at 30 June 2008. The Ministry employs 335 staff in four offices in Sydney, Parramatta, Newcastle and Wollongong, as well as regional transport coordinators and an Aboriginal Project and Liaison Officer, who are located across metropolitan, rural and regional NSW. Additionally, the Ministry provides corporate services to the Transport Administration Corporation, the Public Transport Ticketing Corporation, the Independent Transport Safety and Reliability Regulator, the Office of Transport Safety Investigations and the North West Metro project team. For more information on the Ministry’s human resources policies, including EEO and OH&S, please see Appendices 8 (page 91), 10 (page 94) and 23 (page 102).

6 Ministry of Transport Annual Report 2008 2007 – 2008 Highlights

Ministry of Transport Annual Report 2008 7 2007-2008 highlights

World Youth Day planning NSW State Plan In support of the Government’s commitment to World In November 2006, the Government launched the NSW Youth Day, the Ministry of Transport undertook the State Plan. The Ministry of Transport was made lead planning and coordination of public transport services agency for two of the 34 priorities identified in the and became part of a whole of government structure State Plan – Priority S6: Increasing share of peak hour responsible for the delivery of government services. journeys on a safe and reliable transport system; and Priority E7: Improve the efficiency of the road network. The Ministry played a leading role in assisting the World Youth Day Coordinating Authority to develop centrally In 2007–08 the Ministry continued data analysis coordinated public transport services and integrated and developed proposals for delivering on State Plan operational, communications and contingency plans. priorities, in conjunction with partner agencies and the Premier’s State Plan Delivery Unit. In consultation with Sydney metropolitan bus operators and the Bus and Coach Association, the Ministry The Ministry led a State Plan modelling exercise using ensured that a significant upgrade to the regular agreed input from transport agencies to measure school holiday bus timetable was scheduled and costed performance against State Plan targets. and that bus operators were ready to deliver pilgrims The Strategic Travel Model was used to investigate between specified accommodation sites, rail stations ways in which to meet a range of interrelated State and venues. Plan targets, including: The Ministry coordinated the acceptance of, and S6 - Public transport mode share for Sydney and to articulated the entitlement arrangements for, the the CBD Pilgrim Pass, entitling registered pilgrims to travel on all CityRail suburban services, regular Sydney E3 - Cleaner air and progress on greenhouse gas metropolitan route bus services and regular Sydney reductions Ferries services. E5 - Jobs closer to home E7 - Road efficiency The outputs of this modelling exercise, which was overseen by a range of transport, land use, environment and central agencies, have been used to inform Government decision making on appropriate transport and land use policy, infrastructure and servicing directions to efficiently and effectively meet State Plan targets. Urban Transport Statement In November 2006, the Government released the Urban Transport Statement – a $660 million package of new and accelerated initiatives to address Sydney’s present and future transport needs. It outlines the Government’s priorities and current and future investment in the key areas of road and rail. The Statement identifies the need for a co-ordinated ‘product focused’ approach to respond to Sydney’s transport challenges through the establishment of the Centre for Transport Planning and Product Development within the Ministry of Transport. During the reporting period, The Ministry progressed

8 Ministry of Transport Annual Report 2008 the following Urban Transport Statement initiatives: CBD Bus Strategy Planning and delivery of the CBD Bus Strategy, a key North West Metro element of the Urban Transport Statement, is also On 18 March 2008, the State Government announced underway. The Ministry of Transport chairs a working the North West Metro. The decision to deliver the north group which includes the RTA, City of Sydney and west component of the Metropolitan Rail Expansion STA. The strategy is designed to streamline and Program as a metro directly linking Rouse Hill in improve the efficiency of bus services in the CBD. Sydney’s North West and the Sydney CBD via Castle Hill, Epping and Gladesville, followed a comprehensive Stage 1 initiatives include: review of the North West and CBD Rail Link by the • Extension of bus lanes for the full length of George Ministry’s Centre for Transport Planning and Product and Elizabeth Streets Development. • Standardisation of peak bus lane hours to between A North West Metro project team was established 6am-10am and 3pm-8pm to develop the project through the initial Product • Introduction of a new mid-city interchange in Park Definition Phase. Street • Introduction of a new bus layover at the Domain West Metro A number of these initiatives were planned in 2007-08 The Ministry started a detailed study into the feasibility in the lead up to World Youth Day event to be held in of a metro rail line that would operate between the July 2008. CBD and Parramatta. The Ministry secured $20 million of federal funding to prepare the study. The study is Improving infrastructure expected to be completed in 2008-09. During the reporting period the Ministry continued to progress projects that are designed to better integrate Strategic bus corridors public transport with private transport options. Throughout the year, the Ministry continued to work The Ministry completed scoping studies for 25 collaboratively with the Roads and Traffic Authority interchanges across metropolitan Sydney, with to develop the network of 43 strategic bus corridors each scoping study identifying options to upgrade to link major centres, railway stations, hospitals, facilities. The Ministry also continued to co-ordinate education and other community facilities. Bus priority the planning and construction of new interchanges at measures, including bus lanes and bus priority signals Hurstville, Bankstown, Macarthur, Morriset, Windsor at intersections, are being implemented in critical areas and Tuggerah. along the strategic corridors to improve the reliability The Ministry, as chair of the inter agency Commuter of services and reduce journey times. Car Park Project Control Group, continued to oversight Bus priority will be greatly improved through the Road the implementation of the Government’s $45 million and Traffic Authority’s Public Transport Information commuter car park expansion program. and Priority System (PTIPS). PTIPS uses satellite tech- nology to identify late running buses. The satellite com- Improving rail services municates with the RTA’s traffic management system The Ministry continued to provide independent advice to direct traffic signal priority to late running buses. to the Minister for Transport on major rail and freight The Government has increased the allocation to fund policy issues. This included negotiating with Pacific these measures to $285 million over seven years, by National to secure regional freight rail services for 2011-2012, with the eventual goal of achieving an NSW export agriculture. Significant work was done average bus speed of between 20–25km/h on each of to identify opportunities for network performance the corridors. improvement, especially with regards to shared rail infrastructure.

Ministry of Transport Annual Report 2008 9 2007-2008 highlights

The Ministry assisted the Coordinator General to Integrated bus network identify major infrastructure projects for consideration by Infrastructure Australia which will support increased planning capacity and productivity through improved transport Throughout the year the Ministry continued to work and logistics performance. with local bus operators to undertake integrated bus Advice was also provided in relation to new rail lines, network reviews in accordance with the metropolitan rolling stock and technology, and ongoing work to bus services contracts. improve safety at level crossings. The reviews are designed to improve bus service This year, the Ministry of Transport supported performance by providing fast, frequent and direct Independent Transport Safety and Reliability Regulator services to major destinations such as hospitals, railway in the development of National Model Rail Safety stations, education and community facilities. legislation and facilitated consultation on key points During the year extensive community consultation of reform to assist public and private rail operators to processes were undertaken in Regions 2, 4, 9, 11 and engage with the process. 15. The remaining Regions will undergo consultation in 2008/09, with all revised bus networks due for Bus Reform Program implementation in this period. This year the Government provided approximately $786 million in funding for the provision of bus North-West T-way services across the State. The bus reform program, The Ministry worked with local bus operators to design aimed at delivering improved bus services that better and implement Stage 2 of the $524 million North reflect community needs, has continued throughout West T-way. Stage 2 between Blacktown and Parklea this period. opened successfully in November 2007, following the In Sydney, the Ministry continued implementing opening of Stage 1 between Rouse Hill and Parramatta Metropolitan Bus System Contracts worth $2.8 billion in March 2007. over seven years. Regular service reviews, stronger reporting requirements and the roll-out of integrated bus networks are now contractual requirements. 201 Improved bus information new and replacement buses were added to the Sydney stands metropolitan fleet during 2007–08. The Ministry continued to fund and oversee the Integrated bus networks are also progressively being introduction of new bus information stands on rolled out across the Sydney metropolitan area, strategic bus corridors to provide improved timetable ensuring that local services feed into strategic corridors and service information to passengers. Over 580 new and best match community needs. bus information stands were installed across nine Under the new Metropolitan Bus System Contracts strategic bus corridors in 2007-08. a range of initiatives to improve bus services are underway. The start of the bus reform process in the outer metropolitan areas of Newcastle, the Lower Hunter, Central Coast, the Blue Mountains and Illawarra has seen a reduction in contract regions from 99 to 10, with new contracts in place for all regions from January 2007.

10 Ministry of Transport Annual Report 2008 Public transport information Taxi service improvements Over the last 12 months, the Transport Infoline web- A number of initiatives were undertaken in 2007-08 to site (www.131500.info) averaged over 520,000 visitors improve taxi services. a month, with a peak in March of over 646,103 visitors New network standards were introduced for all taxi to the site. This represents a 16.6 per cent increase on networks in Sydney, Newcastle, Central Coast and the previous year. Wollongong. The standards require networks to To sustain the increased traffic to the site, it was up- meet benchmarks for service delivery which include dated to improve functionality, reliability and speed. telephone response times and passenger pick up The Interactive Voice Response system was also im- times for all bookings, including those for wheelchair proved, resulting in less calls requiring operator assis- accessible taxis. Each network’s performance against tance. the standards is monitored on a monthly basis. In total, 9.4 million contacts were made to the call cen- tre and internet services for 2007-08. This was a 10.6 Ensuring safety per cent increase on 2006-07. The Ministry continued its efforts to improve the To increase access to services, a search function was safety of bus and taxi services, focusing on critical established to enable customers to search exclusively areas including driver capability, driver and passenger for wheelchair-accessible services. security, equipment and infrastructure, and operator systems. Transport services in rural Improvements made during 2007-08 included: • An overhaul of the taxi driver medical assessment and regional NSW process to ensure regular checks are being In April 2008, the Government approved the reform undertaken and appropriate advice and treatment package for rural and regional bus services that was followed put forward by the Rural and Regional Bus Reform • The continued rollout of Secure Taxi Ranks at Consultative Taskforce. Arrangements have been made locations jointly identified with the taxi industry, to start the roll-out of the new contracts in the 2008- NSW Police and local communities 09 financial year. • The examination of school bus routes across NSW to 2.05 million passengers flew on the intrastate air identify higher risk routes so mitigation measures service network in NSW, representing a nine per cent can be developed increase on 2006–07 patronage. • Introduced a stronger and transparent audit A new five year licence term for regulated intrastate process for the Bus Operator Accreditation scheme licences started in March 2008, with a further three which involves a requirement to submit to an routes – Griffith, Lismore and Orange – deregulated independent audit at least once during their three due to their continued strong patronage growth over year term of accreditation and above the 50,000 passengers per annum regulation • Introduction of mandatory security cameras in all threshold. taxis The Ministry provided more than $38 million through • Cross checking of data from NSW Police and RTA to its administered Local and Community Transport check that drivers of public passenger vehicles are Programs to assist transport disadvantaged people in fit to drive public passenger vehicles NSW, including many in rural and regional locations. • Introduction of MyRecords system which allows In addition, the Country Passenger Transport bus, taxi and hire car operators to check the status Infrastructure Grants Scheme (CPTIGS) provided $1.72 of a driver’s motor vehicle licence and driver million in grants to improve the amenity of passenger authority transport infrastructure in rural, regional and remote communities of NSW.

Ministry of Transport Annual Report 2008 11 2007-2008 highlights

• Ongoing implementation of recommendations of the Taxi Industry Safety and Security Taskforce (Madden Report) The Ministry also worked with the bus and taxi industries, unions and NSW Police through the Bus Driver Safety Working Group and the Taxi Driver Security Taskforce to develop specific initiatives to address safety and security issues for drivers following particular incidents that raised serious safety concerns. Co-ordinating public transport for major events During 2007–08 the Ministry continued to provide essential management, co-ordination and oversight for the delivery of transport for major events, including providing special event bus services at 12 major events at Sydney Olympic Park.

Major event statistics 2007 - 2008

Event Train Bus Wallabies v South Africa Rugby Test 22,169 10,565 Sydney Swans v St Kilda 25,724 12,908 NRL Semi Final Parramatta v Bulldogs 18,552 3,490 NRL Grand Final 39,102 14,181 LA Galaxy v Sydney FC 37,323 11,447 The Police Concert 21,210 3,372 2008 Sydney Royal Easter Show 362,403 129,616 Sydney Swans v West Coast Eagles 14,500 9,231 Sydney Swans v Essendon 13,156 6,906 ARL State of Origin I 25,217 6,113 Socceroos v China 23,990 11,449 Wallabies v France Rugby Test 22,823 9,395 Total 626,169 228,673

12 Ministry of Transport Annual Report 2008 2007 – 2008 Report on Performance

Ministry of Transport Annual Report 2008 13 REport on performance: key result area 1

KRA 1: IMPROVING PERFORMANCE ACROSS THE NSW RAIL, BUS AND FERRY NETWORKS

The Ministry is committed to improving performance Improving rail services across transport networks. In 2007–08, we provided strategic advice aimed at improving rail, bus and RailCorp provides passenger rail services in NSW. The ferry services. metropolitan passenger rail network in NSW is also used to transport freight to key destinations. We are also committed to developing services that will meet the transport targets set out in the State The Ministry of Transport supports the Minister in the Plan. By 2016, 25 per cent of commuter trips in area of rail services by providing advice and assistance Sydney are to be by public transport and 75 per to ensure that regulatory, funding and service delivery cent of commuter trips to the Sydney CBD during arrangements are in line with Government objectives the peak are to be by public transport. The State and deliver improved outcomes for customers. Plan also gives a commitment that reliability targets The Ministry of Transport works directly with publicly- for transport modes will be consistently met owned rail companies RailCorp, Rail Infrastructure (CityRail – 92 per cent of services on time; Sydney Corporation, as well as the Transport Infrastructure Buses – 95 per cent on time at departure and 80 Development Corporation to monitor the performance per cent pass the mid point of strategic corridors of NSW rail services and advise the Minister regarding on time; and Sydney Ferries – 99.5 per cent of opportunities for improvement. services on time). The Ministry of Transport coordinates the development of whole-of-government strategies for the improvement of rail transport, particularly those issues with interstate and national impacts such as: • National rail safety, with Independent Transport Safety and Reliability Regulator

14 Ministry of Transport Annual Report 2008 REport on performance: key result area 1

• The interaction of private, State-owned and Transport Ministers in September 2007 about the Commonwealth-owned rail operators detailed requirements of establishing an Intermodal • Inter-jurisdictional access and funding agreements Terminal at Moorebank This year, the Ministry of Transport negotiated with • Worked with road and rail agencies to develop a Pacific National to secure regional freight services for strategic approach to managing level crossing NSW export grain. Significant work was undertaken safety across NSW in planning for the forecast in the freight increase • Worked with the steering committee on the to identify opportunities for network performance recently released Boston Consulting Group work improvement, especially concerning shared rail which developed a program for improvements in infrastructure. CityRail customer service This year the Ministry participated in several government • Provided $131.5 million to the Rail Infrastructure working groups to improve freight performance, Corporation for the maintenance of the Country including the Port Botany Logistics Team, whose Regional Network (CRN) purpose is to improve performance of one of Australia’s • Provided $1.254 billion to RailCorp for the provision most important ports. The Ministry also participated of CityRail and CountryLink services in steering groups to support the development of the Enfield Intermodal Terminal, Moorebank Intermodal Future Directions Terminal and the Southern Sydney Freight Line, which • Expression of interest for the haulage of grain in are essential to delivering the Government’s target of the NSW branch line network 40% mode share to and from Port Botany. • Further progress on improving efficiency of rail The Ministry has taken the lead role in conducting linkages with Port Botany, including transfer of the preliminary transport planning to service the proposed Metropolitan Freight Network to the Australian Rail Barangaroo development area. This planning includes Track Cooperation all transport modes accessing the site and addresses • Completing important scoping and planning studies the connection of Barangaroo to the rest of the CBD. into AusLink expenditure for both the Northern Sydney Freight Corridor and the road and rail links Achievements 2007-08 to Port Botany, with a view to improving rail freight • Advised the Minister regarding the RailCorp Rail access and competitiveness. Performance Agreement and the KPIs for the Rail • On-going monitoring of the delivery of RailCorp’s Infrastructure Corporation Everyday Service Essentials program, which • Strengthened RailCorp performance and incorporates the reforms recommended by Boston accountability requirements Consulting Group, and advising Government on the effectiveness of the reforms • Continued to support rail agencies in identifying and pursuing opportunities for improved services • Finalising a Transport Management and Accessibility and performance. In particular, the Ministry Plan for Barangaroo supported RailCorp in its development of proposals for Automatic Train Protection to improve safety Improving bus services and lay the foundations for improvements in network performance The Ministry of Transport continues to work collaboratively with partner agencies to implement • Formed a working party to advise on transport key strategic initiatives aimed at improving bus issues for Barangaroo service performance. This work has been a core focus • Management of the $1.6million “Fuel By Rail” scheme of the Ministry throughout the year, with significant which supports petroleum being transported by rail milestones achieved in bus reform, the implementation over the Blue Mountains to western NSW of strategic bus corridors and bus priority routes • Participation on the Moorebank Intermodal across Sydney, and the increased use of technology to Working Group which reported to State and Federal improve operations.

Ministry of Transport Annual Report 2008 15 REport on performance: key result area 1

This year the Government provided approximately and direct services, which provide links to major $786 million in funding for the provision of bus transport generators. Integrated network development services across the State. The bus reform program, and implementation involves extensive community aimed at delivering improved bus services that better consultation. Proposed network plans are produced reflect community needs, has continued throughout and distributed to the community for feedback. The this period. new networks are closely monitored during the first six months of operation and adjustments to the network In Sydney, the Ministry continued implementing may be made during and following this period in Metropolitan Bus System Contracts worth $2.8 billion response to issues raised. over seven years. Regular service reviews, stronger reporting requirements and the roll-out of integrated During the year extensive community consultation bus networks are now contractual requirements. 201 processes were undertaken in regions 2, 4, 9, 11 and new and replacement buses were added to the Sydney 15. The remaining regions will undergo consultation metropolitan fleet during 2007–08. in 2008/09, with all revised bus networks due for implementation in this period. Service improvement initiatives have been implemented across the bus network. These initiatives address Complementing the improvements in bus network, changing demands and include the addition of 16 supporting infrastructure is also being developed. Bus cashless buses for State Transit Authority (STA) routes priority measures, including bus lanes and bus priority and the provision of additional services on key routes signals at intersections, are being implemented in such as the M2. Other initiatives include the bus service critical areas along the strategic corridors to improve from Wollongong to the newly established Innovation the reliability of services and reduce journey times. Campus. Bus priority will be greatly improved through the Road The implementation of a network of strategic corridors and Traffic Authority’s Public Transport Information across metropolitan Sydney to provide fast, reliable and Priority System (PTIPS) which uses satellite and direct links to key destinations has continued. technology to identify late running buses. The satellite Strategic corridors show a 6.2% growth in passenger communicates with the RTA’s traffic management boardings with an extra 4.2 million trips during the system to direct traffic signal priority to late running reporting period. buses. Integrated bus networks are also progressively being The Government has increased the allocation to fund rolled out across the Sydney metropolitan area, these measures to $285 million over seven years, ensuring that local services feed into strategic corridors by 2011-12, with the eventual goal of achieving an and best match community needs. average bus speed of between 20–25km/h on each of the corridors. When compared to 2006-07, patronage on metropolitan bus services increased by 2.9%, an The roll-out of new bus information stands to provide extra 5 million boardings. Areas where the integrated improved timetable and service information to network planning process has been undertaken showed passengers at bus stops is progressing, with the aim particularly encouraging increases, up to 16 per cent in of having almost 2,000 information stands installed some instances. across the network by 2010. The Ministry of Transport is funding this project across strategic bus corridors. The integrated network planning process has been designed to ensure that passenger demand is met by A major initiative for 2007–2008 was the opening of responding to changes in residential, commercial and Stage 2 of the North-West T-way—Blacktown to Parklea industrial areas. Each bus contract region is undergoing in November 2007. The North-West T-way is part of integrated network planning to prepare proposals for an integrated network with services from catchment revising the bus network to meet the new service areas feeding into the T-way and building frequency planning guidelines. The objective of the integrated network plans is to increase bus patronage by providing fast, frequent

16 Ministry of Transport Annual Report 2008 REport on performance: key result area 1

towards the main centres, Parramatta and Blacktown. Achievements for 2007–08 Over 70,000 passengers have used the service each • Opened Stage 2 of the North-West T-way (Blacktown month since it started operations. The Parramatta to Parklea) in November 2007 services have reached patronage levels of more than 925,000 over the past 12 months. • Conducted 11 regional planning forums (regions 4, 5, 6, 7, 8, 9, 10, 11, 12, 13 and 14) which now Planning and delivery of the Sydney CBD Bus Strategy, completes that phase of the process for all a key element of the Urban Transport Statement is also metropolitan Sydney regions underway. This will provide new bus lanes and bus • Prepared and released five draft integrated network stops to streamline and improve the efficiency of bus plans for public consultation (regions 2, 15, 4, 9 services in the CBD. The Ministry of Transport chairs a and 11) working group which includes the RTA, City of Sydney and STA. • Installed approximately 580 information stands during 2007-08 over nine strategic bus corridors Stage 1 initiatives include: • The Sydney CBD Bus Strategy Working Group was • Extension of bus lanes for the full length of George formed to oversee implementation of CBD bus and Elizabeth Streets strategy, and includes representation from Ministry • Standardisation of peak bus lane hours to between of Transport, RTA, State Transit, City of Sydney 6am-10am and 3pm-8pm Council and Royal Botanical Gardens Trust • Introduction of a new mid-city interchange in Park • Strategic corridors show a 6.2% growth in passenger Street boardings yearly with an extra 4.2 million passenger • Introduction of a new bus layover at the Domain trips • A number of these initiatives were planned in 2007- • North West T-Way (Parramatta services) included 08 in the lead up to World Youth Day in July 2008 927,000 passenger boardings over the past 12 months For country NSW, in April 2008 the Government approved the reform package for rural and regional • Introduced 14 new high capacity buses on the M2 bus services that was put forward by the Rural and bus service Regional Bus Reform Consultative Taskforce following • Introduced “Innovation Campus” Bus Service to its deliberations in 2007-08 For more information Wollongong University about Rural and Regional Bus Reform see page 36.

Ministry of Transport Annual Report 2008 17 REport on performance: key result area 1

Future Directions Improving our ferry services • Continue development and rollout of strategic The safety and reliability of NSW ferry services was of bus corridors in conjunction with the bus priority special importance throughout the year as the Ministry program, the integrated network planning process took a lead role in advising Government in developing and new bus stop information stands a response to the report of the Special Commission of • The installation of approximately 660 information Inquiry into Sydney Ferries. stands proposed over seven strategic bus corridors The Ministry also assisted Sydney Ferries to enhance • Prepare and release proposed integrated bus performance by: network plans for public consultation (regions 1, 3, 5, 6, 7, 8, 12 and 14) • Providing advice on business improvement strategies and funding issues • Start the integrated network planning process for outer metropolitan areas • Assisting in the development of the fleet replacement strategy • Continue implementation of the Sydney CBD bus strategy • Participating in the customer and community representative forum • Continue development of plans to address changing demands and population growth • Working to enhance monthly reporting processes in support of Sydney Ferries’ Performance Agreement • Continue to work with Independent Transport with the Minister Safety and Reliability Regulator on the National Rail Safety legislation Discussions with the private ferry industry on potential reforms to the contracting regime applying to private ferry operators were ongoing throughout the year.

Achievements 2007/08: • The Director General made fare determinations for private ferries, effective from 2 January 2008, in accordance with recommendations made by the Independent Pricing and Regulatory Tribunal • Took a lead role advising the Government in developing a response to the report of the Special Commission of Inquiry into Sydney Ferries Future Directions • Implementing the Government’s response, to the recommendations of the Special Commission of Inquiry into Sydney Ferries

18 Ministry of Transport Annual Report 2008 REport on performance: key result area 1

Improving our infrastructure the planning and construction of new interchanges at Hurstville, Bankstown, Macarthur, Morriset, Windsor Under the Transport Administration Act 1988 the and Tuggerah. Ministry funds passenger service agencies and specific infrastructure programs. Infrastructure, The Ministry, as chair of the inter agency Commuter such as commuter car parks, transport interchanges Car Park Project Control Group, continued to oversight and passenger information and security systems the implementation of the Government’s $45 million are intended to help make public transport a more commuter car park expansion program. attractive and viable alternative to driving a private car. Achievements 2007/08 The Parking Space Levy Act 1992 is the primary source • Conducted scoping studies for potential upgrades of funding such initiatives. The Act applies a levy to at 25 transport interchanges across metropolitan certain off-street car parking spaces in the Sydney CBD, Sydney North Sydney and Milson’s Point areas; Parramatta, • Progressed the development and design of new Bondi Junction, St Leonards and Chatswood. transport interchanges at Hurstville, Bankstown, Macarthur, Morriset, Windsor and Tuggerah Revenue raised from the Parking Space Levy (PSL) is used to fund construction and maintenance of bus, rail • Started planning and development on the five and ferry interchanges, commuter car parks and other commuter car parks (including Wentworthville) transport infrastructure including improved passenger announced as part of the Urban Transport information and security systems. Statement • Developed commuter car park options at Woy Woy, In cooperation with transport agencies, the Ministry Tuggerah and Windsor developed a set of Guidelines for the Development of Public Transport Interchange Facilities. The preparation • Funded the development, operation and of this document reflects the growing importance of maintenance of the Secure Bicycle Locker program public transport patronage in our urban areas and Future Directions recognition that the standard of interchange facilities significantly influences people’s travel decisions. • Continue work to deliver commuter car park and transport interchange facilities with funding The Auditor General’s report, Connecting with assigned under Urban Transport Statement and Public Transport (June 2007), made a number of from the PSL funding program recommendations about the management and • Undertake further planning, scoping and the performance of public transport interchanges. These development of concept designs for provision of Guidelines have been developed in response to the and upgrade during 2008-09 for the next round of Auditor General’s report and provide the foundation transport interchanges for the development of transport interchange facilities that will meet the Government’s transport objectives. • Commence development work in relation to the Holsworthy and Werrington car park expansions During the reporting period the Ministry continued to • Continue funding the Secure Bicycle Locker progress projects that are designed to better integrate program public transport with private transport options. The Ministry completed scoping studies for 25 interchanges across metropolitan Sydney, with each scoping study identifying options to upgrade facilities. The Ministry also continued to co-ordinate

Ministry of Transport Annual Report 2008 19 REport on performance: key result area 1

Improving planning for our Achievements 2007/08: • Established a multi agency working group and road transport corridors provided input into the NSW response to the The Urban Transport Statement and Metropolitan Commonwealth review of possible linkages from Strategy identified the need for additional road capacity the Sydney Orbital to the F3 at locations that experience high congestion. This • Established a multi agency working group and year, the Ministry’s Centre for Transport Planning and progressed investigations for the M4 corridor Product Development worked with partner agencies on a number of road planning proposals, including the Future Directions Orbital to F3 and the M4 Corridor. • Continue to work with the Roads and Traffic The Centre for Transport Planning and Product Authority and other agencies to reviewing Development provided input into a Commonwealth Commonwealth proposals for the Orbital to F3 review of possible linkages from the Sydney Orbital to corridor the F3. The final alignment is still to be determined in • Continuation of a multi modal focus for motorway consultation with the Commonwealth Government. development on the M4 The Centre for Transport Planning and Product • Work with the Roads and Traffic Authority on other Development carried out investigations into improving motorway/corridor concepts including the jointly connectivity and alleviating congestion on the M4 funded (Commonwealth and State Government) and other roads supporting Port Botany and Sydney M5 amplification studies Airport. The Roads and Traffic Authority is the lead agency for this work. However, the Centre carried out significant work to ensure a multi-modal focus informed the corridor investigations.

20 Ministry of Transport Annual Report 2008 Meeting the challenges of climate change The Department of Environment, Conservation and Climate Change (DECC) coordinates the NSW Government response to climate change. Transport is a significant source of greenhouse gas emissions and the Minstry of Transport represents the transport portfolio on DECC’s climate change emissions mitigation, adaptation and economic analysis Senior Officers Group. The Ministry contributed to the development of NSW Government submissions to the Government review, the Commonwealth Government’s Carbon Pollution Reduction Scheme and the review of the NSW Greenhouse intiatives.

Achievements 2007/08: • Participated in DECC’s Senior Officers Group on climate change adaptation and mitigation Future Directions • Coordinating with transport agencies on their plans to achieve carbon neutrality by 2020 • Provide input to State of the Environment Report 2009

Ministry of Transport Annual Report 2008 21 REport on performance: key result area 2

KRA 2: • School Student Transport Scheme (SSTS) – subsidised travel on rail, bus and ferry services is DELIVERING EQUITABLE provided to school students in NSW who meet AND ACCESSIBLE required distance criteria • Private Vehicle Conveyance Scheme (PVC) – TRANSPORT TO MATCH parents and guardians of students may be eligible for a private vehicle conveyance subsidy where a COMMUNITY NEEDS public transport service between home and school Public transport is an important public service. is not available It is the means by which many people access • Taxi Transport Subsidy Scheme (TTSS) – residents employment, education and essential services. It of NSW who are unable to use public transport is also the only means by which some people can because of a qualifying severe or permanent actively participate in their communities through disability can have 50% of the cost of their taxi sport, recreation and social contact. travel subsidised up to a maximum of $30 per trip The Ministry administers a range of schemes and The Ministry also provides advice to the Government programs to assist identified groups to access the on a range of fares, ticketing, accessibility and related transport system. The programs and schemes include issues to support Government objectives. We co- the: ordinate the accessible transport action planning process to assist transport operators and other • Local and Community Transport Programs – the relevant parties in meeting their obligations to provide Ministry administers a number of key government accessible transport under the Disability Discrimination programs and employs a network of Metropolitan Act 1992. and Regional Transport Co-ordinators to provide improved transport options to transport- We work in partnership with local and state planning disadvantaged people including isolated families, agencies to achieve better integration of transport and the frail aged, people with disabilities and their land-use planning and to cater for growth areas. carers We also work with NSW venue managers and special • Concessions schemes – NSW provides the most event organisers to ensure fast, easy access to major generous concessions scheme in Australia, with sporting and entertainment events. We do this by concessional travel available to a range of groups working to apply integrated transport ticketing which who meet established criteria including pensioners, promotes public transport use by enabling ticketholders the unemployed, full-time tertiary students, to enter the venue and travel on designed public apprentices and trainees transport services.

“ This year, the Ministry provided more than $38 million through its administered Local and Community Transport Programs.

” 22 Ministry of Transport Annual Report 2008 REport on performance: key result area 2

Equitable access to • $210.7 million to RailCorp for SSTS and concession travel reimbursements transport services • $12.2 million to Sydney Ferries for SSTS and The purpose of community transport is to meet the concession travel needs of specific transport-disadvantaged groups • $19.9 million in funding under the Private Vehicle in the community including isolated families, the Conveyance Scheme frail aged, younger people with disabilities, and their • Over $22 million in subsidies to the 64,000 registered carers. Community transport has given many transport participants in the Taxi Transport Subsidy Scheme, disadvantaged people access to recreation, shopping, who undertook more than 2 million subsidised medical care, social services and social contact, where journeys conventional public transport systems are not generally During 2008 the Ministry reviewed the process for considered viable or appropriate. issuing transport concessions to tertiary students. The Ministry has direct day to day administrative The Ministry has now issued improved information responsibility for four community transport programs to tertiary concession issuers regarding eligibility and aimed at meeting the specialised needs of transport- entitlements. This material has also been placed on disadvantaged groups in the community. They are: the Ministry’s website and constitutes best practice • Home and Community Care (HACC) Community guidelines covering matters including suitable Transport Sub-program declarations regarding eligibility and card misuse and • NSW Community Transport Program (CTP) the recall of cards when the holder becomes ineligible. • Area Assistance Scheme - Community Transport Under the Commonwealth Disability Discrimination Pick-up Projects (AAS) Act 1992, the Ministry for Transport has statutory • Regional Transport Coordination (RTC) Program responsibility for coordinating disability action plans in the NSW transport portfolio. The Ministry updated This year, the Ministry provided more than $38 million the NSW Accessible Transport Action plan in December through its administered Local and Community 2007 to provide up-to-date guidelines on: Transport Programs. • The responsibilities of transport agencies The Ministry provides oversight of funding arrangements and carries out monitoring activities • The guiding principles towards integrating on funded organisations to ensure compliance with accessible transport services Funding Agreements. • Progress to date and future strategies for the provision of accessible transport services The Ministry also funds projects under the Country Passenger Transport Infrastructure Grants Scheme This year, the Ministry represented NSW on two (CPTIGS) that improve passenger comfort and security Commonwealth forums convened to discuss the five in rural, regional and remote communities of NSW. year review of the Disability Standards for accessible public transport. The forums were: NSW continues to provide the most generous concessional transport scheme in Australia, available • The Accessible Public Transport National Advisory to a wide range of groups including pensioners, the Committee which is made up of government, unemployed, full-time tertiary students, apprentices industry and disability stakeholders and trainees. • The Accessible Public Transport Jurisdictional Committee which is made up of government This year, the Ministry of Transport’s concessional stakeholders transport funding included: The Ministry also consulted extensively with • Provision of subsidised travel on metropolitan stakeholders about compliance with the requirements and outer metropolitan buses under the School of the Commonwealth Disability Discrimination Act Student Transport Scheme (SSTS) to the value of 1992 and its 2002 Disability Standards for Accessible $269 million Public Transport. In November 2007, the Ministry convened the Accessible Transport Consultative Group

Ministry of Transport Annual Report 2008 23 REport on performance: key result area 2

for the first time. This forum provides opportunities Achievements for 2007/08 for transport agencies, industry representatives and • $1.72 million in funding was allocated to 47 projects the disability community to work together to reduce under CPTIGS for new or improved transport barriers to access across all transport modes and assess infrastructure to improve country passenger strategies to best meet the needs of the disability comfort and security in rural and regional NSW. community. More information about the Accessible These projects ranged from bus signage and seating Transport Action Plan is located at the back of this in Albury to bus shelters in Tamworth and a new report in Appendix 11. taxi shelter in Cobar The Ministry introduced a number of initiatives in 2007- • More than $38 million in grants and programs 08 to improve wheelchair accessible taxi services. During was administered to local community transport the year, new network standards were introduced for programs to assist transport-disadvantaged people, all taxi networks in Sydney, Newcastle, Central Coast including many in rural and regional NSW and Wollongong. The standards require networks to • Regional Transport Coordinators funded 65 projects meet benchmarks for service delivery which include that broadened the transport options available telephone response times and passenger pick up to many isolated communities, refer to page 36 times for all bookings, including those for wheelchair for more information on the Regional Transport accessible taxis. Each network’s performance against Coordination program the standards is monitored on a monthly basis. • Issued an additional 61 Wheelchair Accessible Taxi As a further measure to improve wheelchair accessible licences taxi services, the Ministry of Transport has introduced • Introduced the Wheelchair Accessible Taxi Driver a 12 month trial of an incentive payment to drivers of Incentive Payment wheelchair accessible taxis when they carry passengers in wheelchairs. The trial is being undertaken at no • Provided advice on accessibility issues, the cost to passengers and will be evaluated to review its accessible transport action planning process and effectiveness in improving response times and reliability requirements under the Disability Discrimination of these important services. This trial will complement Act to local government, transport working groups other initiatives aimed at supporting the taxi industry and transport operators in meeting its responsibilities for wheelchair taxi • Prepared Government’s submission on bus fare service levels, such as lower licence fees, interest free increases for the IPART annual fare determination loans in country areas and free training for drivers. process

24 Ministry of Transport Annual Report 2008 REport on performance: key result area 2

Future Directions Transport to match • Continue the administration of key programs, community needs including the Community Transport Program, Transport Coordination Program, and Country This year the Ministry provided practical policy and Passenger Transport Infrastructure Grants Scheme legislative advice to state and local government, industry and the community to encourage better • Explore opportunities to improve service delivery integration of land-use and transport planning. This through the HACC, CTP and AAS funded programs included: by further developing stakeholder relationships • Continue to develop flexible solutions to address • Advice to the Department of Planning on integrated transport disadvantage in rural and regional NSW land use and transport planning for ten draft sub- through developing partnerships with key agencies regional strategies, two regional strategies and and stakeholders more than 40 major projects or state significant sites • Continue and expand funded service improvement projects • Advice to the local government on integrated land use and transport planning for more than 28 draft • Review of HACC funded community transport local environmental plans services to ensure that Aboriginal people have equitable access to services The Ministry also worked with the Growth Centres Commission on precinct planning for the south-west • Promote Aboriginal cultural awareness for all and north-west growth centres and consulted with community transport service providers planners, engineers and developers in relation to the • Continue to explore opportunities to address planning and delivery of public transport services and Aboriginal transport disadvantage facilities including funding arrangements. • Continue to participate in key regional transport Another key focus for the Ministry is to encourage forums, including transport working groups, in active means of transport. Active transport enables response to identified transport disadvantage people to fit a little more activity into their daily life • Work collaboratively with key stakeholders to by walking or cycling to their destination or to access ensure that local and community transport issues railway stations and bus stops. It also limits the health are incorporated into broader areas of policy reform and environmental impacts of car use, and connects such as taxi policy and bus reform people with places. • Progress the Community Transport Industry The Ministry contributed, both financially and with staff Improvement Plan resources, to the development and implementation of • Continue to monitor existing outcomes to ensure the Premiers Council for Active Living (PCAL) workplan. community transport services meet local needs and Ministry staff delivered presentations at PCAL Healthy provide value for money Planning Workshops in Newcastle, Coffs Harbour and • Carry out the Service Type Review to ensure Tweed Heads and participated in the Premier’s Council consistent and effective service delivery for HACC for Active Living Active Transport Round Table held in funded transport services May 2008. • Development of new network authorisation In line with the Ministry’s whole-of-government focus standards for country NSW to replace interim and commitment to the NSW State Plan objectives, we standards which apply in these areas contributed to the work of a number of other State • Evaluation of the trialled driver payment for drivers and Commonwealth agencies throughout the year to of wheelchair accessible taxis promote active transport options. These included: • The Department of the Environment, Conservation and Climate Change’s “On your bike” and “SMILE” projects

Ministry of Transport Annual Report 2008 25 REport on performance: key result area 2

• The development of NSW Health’s response to Data management and tackling the issue of obesity in accordance with the targets established in the NSW State Plan (S3) modelling for efficient • The Greater Western Sydney Health Impact Assessment process planning The Transport Data Centre’s (TDC) data and modelling Achievements for 2007–08 activities support the Ministry’s objectives for the • Provided practical policy and legislative advice provision of more equitable and efficient services, by to state and local government, industry and the informing transport infrastructure investment and community, to encourage active transport service planning. • Provided advice to the Department of Planning on Key data and modelling tools that are produced by TDC integrated land use and transport planning for 10 include: draft sub-regional strategies, 2 regional strategies • Household Travel Survey – the only source and around 40 major projects or state significant of detailed travel data for Sydney, collected sites continuously throughout the year. This is used • Provided advice to local government on integrated to provide an understanding of travel behaviour, land use and transport planning for around 28 and to monitor State Plan targets such as public draft local environmental plans transport mode share • Worked with the Growth Centres Commission on • Strategic Travel Model – produces travel forecasts precinct planning for the south-west and north- that underpin transport and land use planning west growth centres decisions • Consulted with planners, engineers and developers • Sydney Land Use Model – produces small area in relation to the planning and delivery of public population and employment forecasts which reflect transport services and facilities including funding the Metropolitan Strategy and other development arrangements scenarios and is an essential input to the Strategic Travel Model Future Directions • 2006 Journey to Work Data – development and • Continue to work with local and state planning release of these detailed data from the 2006 Census authorities to achieve better integration of about the journey to work which is a key input to transport and land use planning and to cater for transport planning for the whole state growth areas • Continue to support the activities of the Premier’s Achievements 2007-08 Council for Active Living • Modelling to assess transport and landuse options • Develop TravelSmart projects as identified in the for the Northwest and Southwest sectors draft Metropolitan sub-regional strategies • Modelling to evaluate options for SydneyLink, including metro rail lines and motorway options • Conduct of the 2007/08 Household Travel Survey • Release of the 2006 Household Travel Survey estimates • Release of the 2006 Journey to Work Data

26 Ministry of Transport Annual Report 2008 Future Directions Co-ordinating public • Continue data collection in the Household Travel Survey transport for major events • Produce and disseminate data from the Household The Ministry provided essential management for Travel Survey and the 2006 Journey to Work the delivery of transport for major events, including providing special bus services at 12 major events at • Produce and disseminate updated small area Sydney Olympic Park: population and employment forecasts • Produce freight estimates and forecasts from the • Wallabies v South Africa Rugby Test July 2007 new Freight Movements Model • Sydney Swans v St Kilda August 2007 • Continue to make improvements to TDC’s suite • NRL Semi Final Parramatta v Bulldogs September of modeling tools, including the Sydney Strategic 2007 Travel Model • NRL Grand Final September 2007 • Undertake demand modelling work to investigate • LA Galaxy v Sydney FC November 2007 additional SydneyLink projects, and the potential • The Police Concert January 2008 impact of higher population forecasts for Sydney • Royal Easter Show March/April 2008 • Sydney Swans v West Coast Eagles April 2008 • Sydney Swans v Essendon May 2008 • ARL State of Origin I May 2008 • Socceroos v China June 2008 • Wallabies v France Rugby Test June 2008 Achievements 2007-08 • Coordinated transport services across metropolitan Sydney for World Youth Day Future Directions • Apply integrated event and special bus transport ticketing to the City to Surf • Coordinate special transport arrangements for the Seven Bridges Walk event

Ministry of Transport Annual Report 2008 27 REport on performance: key result area 3

KRA 3 CONTRIBUTING TO Security and THE PROVISION OF SAFE, emergency management RELIABLE AND SECURE The Ministry of Transport is responsible for NSW’s counter terrorism transport security policy. We also hold TRANSPORT SERVICES statutory responsibilities under the State Emergency The Ministry plays an important role in ensuring and Rescue Management Act 1989 for the management that the people of NSW are provided with safe, of the transport services functional Area. reliable and secure transport services. The Ministry Over recent years, the NSW Government has invested undertakes a range of activities to address safety significant resources to ensure that essential services issues, ensure the security of the transport system are prepared for any major emergency, including and improve and monitor reliability outcomes. terrorism or a natural disaster. We participate in a We contribute through a number of key strategies and range of national and state forums for the development initiatives including: of counter-terrorism measures. We also participate, along side other government agencies, in emergency • The regulation, licensing and accreditation of bus, management planning to ensure that the transport taxi and hire car operators and drivers system is prepared for an emergency and able to • The development of operational safety policy and recover. project initiatives • The regular evaluation of the effectiveness of driver Achievements for 2007–08 authorisation processes • Worked with the Department of Premier and • Implementation of statutory responsibilities Cabinet and the NSW Police Force to prepare the including transport security policy and emergency Surface Transport Security Strategic Plan 2008- management arrangements 2011 • Assisted the Department of Premier and Cabinet in preparing the NSW Counter Terrorism Plan • Developed a security awareness DVD for the bus and coach industry to complement existing material for the maritime and rail sectors • Implemented an electronic Emergency Management System, to assist in the coordination of information leading to the resolution of a security or emergency incident • Improved emergency communications capability using the Government Radio Network • Assisted in trials of chemical detection technology on the CityRail network • Provided ongoing subject matter expertise to the Police Senior Officer Incident Command Course • Implemented the Newcastle CBD emergency management plan

28 Ministry of Transport Annual Report 2008 REport on performance: key result area 3

• Assisted in the planning for and resolution of a Bus industry regulation number of incidents including: The Ministry of Transport monitored the safety and ºº Equine influenza outbreak reliability of NSW bus, taxi and hire car services ºº Northern River Floods throughout the year, with particular emphasis on ºº Emergency cartage of water to isolated bus operator performance under the new contracting townships arrangements. • Participated in or facilitated a number of security and emergency management exercises In 2007-08 the Ministry commenced a stronger and transparent audit process for bus operators, which are Future Directions required to submit to an independent audit at least • Further develop interagency emergency once during their three year term of accreditation. management communication protocols The Ministry is applying the Australian Transport • Continue to participate in national and state Council’s National guidelines to classify school bus forums for the development of counter terrorism routes applying risk factors including road conditions, and emergency management measures traffic conditions and climatic conditions. All • Strengthen transport precinct security and necessary data on State roads is expected to be emergency response arrangements through available in early 2009. stakeholder engagement Using these guidelines, 1,800 dedicated school services • Contribute to the development of improved across the State will be assessed during 2009. arrangements for the management of major transport incidents in city centres Achievements for 2007–08 • Further enhance the electronic Emergency • Developed the Bus Reliability System Programme Management System for Metropolitan Bus Operators • Develop transport geospatial planning and response • Carried out 10 contract audits of bus service capabilities operations in Metropolitan Bus System Contract Region by independent external auditors • Introduced the Bus Operator Accreditation System Audit Tool for auditors undertaking the Bus Operator Accreditation Scheme • Completed 18,100 on-road inspections for bus, taxi and private hire vehicles with a 77% increase on the 2006-2007 financial year result • Commencement of the Passenger Transport Regulation 2007, after the consolidation of 4 separate regulations into one unified regulation • Inspected 98 coaches and buses in the Snowy Mountains multi agency operation for compliance, resulting in six infringements being issued by the Ministry of Transport and four defects being issued by the Roads and Traffic Authority • Completed the independent audit component of the Bus Operators Accreditation Scheme • Developed the draft Metropolitan and Outer Metropolitan Bus System Contracts Performance Benchmarking Report

Ministry of Transport Annual Report 2008 29 REport on performance: key result area 3

Future Directions Taxi and hire car regulation • Develop a new Bus Reliability System Programme The Ministry of Transport is responsible for the regulation within the Outer Metropolitan Bus Service of the taxi industry in NSW, including: issuing taxi Contracts and Metropolitan Bus Service Contracts. driver authorities, taxi operator accreditations and taxi To be trialled under a Pilot during the 2008-2009 licenses, authorising the operation of taxi networks; financial year enforcing taxi vehicle and taxi meter standards. • Commencement of the Bus Reliability System Pilot A number of initiatives were undertaken in 2007-08 to Programme for Metropolitan Bus Operators to improve taxi services. commence during the third quarter of 2008 with on-going consultation with the Bus Industry in New network standards were introduced for all taxi relation to the Bus Reliability System networks in Sydney, Newcastle, Central Coast and • Bus Customer Satisfaction Survey will be undertaken Wollongong. The standards require networks to in the 2008-09 financial year meet benchmarks for service delivery which include telephone response times and passenger pick up • Bus Feedback Management System, for metropolitan times for all bookings, including those for wheelchair bus system contracts completed and implemented accessible taxis. Each network’s performance against • Metropolitan and Outer Metropolitan Bus System the standards is monitored on a monthly basis. Contracts Performance Benchmarking Over the next year, the Ministry will work to develop • Upgrade of camera and duress alarm specifications new network standards for country NSW to replace for buses interim standards which apply in these areas. • Implementation of new Bus Contracts based on the Rural and Regional Roll out The Secure Taxi Rank Program continued to grow, providing secure environments at more taxi ranks • Introduction of the online Bus Incident Management across NSW. The Taxi Security Taskforce (Madden reporting database. Report) was released and the implementation of recommendations got well underway.

30 Ministry of Transport Annual Report 2008 REport on performance: key result area 3

Achievements for 2007–08 Future Directions • Introduced new hire car industry standards • Continue implementation of Taxi Security Taskforce • Introduced new secure taxi ranks at Cronulla, recommendations Sutherland, Lismore and Singleton • Introduction of camera security systems in all taxis • Completed 18,100 on-road inspections for bus, taxi across NSW and private hire vehicles with a 77% increase on • Expansion of the secure taxi rank program the 2006-2007 financial year result • Evaluation of the trial WAT driver incentive • Introduced mandatory security cameras in all payment Sydney, Newcastle, Wollongong and Central Coast • Benchmark audit of Newcastle, Wollongong and taxis Central Coast taxi network performance standards • Developed new taxi standards to be implemented 1 July 2008 • Issued 61 additional Wheelchair Accessible Taxi (WAT) licences for Sydney and 16 additional WAT licences for rural and regional NSW • Evaluation of the trial Wheelchair Accessible Taxi Driver Incentive Payment • Benchmark audit of Newcastle, Wollongong and Central Coast taxi network performance standards • Review of the Taxi Driver Authority Medical Standards

Ministry of Transport Annual Report 2008 31 REport on performance: key result area 4

KRA 4 Improving 131500 Transport Infoline customer service and website including enhanced Reliable and accurate transport information makes public transport more attractive to the public and public transport supports increases in patronage. information services This year the 131 500 Transport Infoline continued to be the major source of transport related information The Ministry of Transport plays a key role in ensuring in NSW. the community is informed on public transport service options. This year the Ministry continued This year, 9.4 million contacts were made to the 131 to engage with transport users and the community 500 Transport Infoline call centre and internet services, to provide transport information and to encourage including all call types, emails and website visits. effective two-way communication. This represents a 10.6 per cent increase on 2006-07. We do this by: 131500 Website Visitors - 2003 to 2008 • Managing the 131 500 Transport Infoline and 7 website on behalf of the transport portfolio 6 agencies 5

• Coordinating passenger information initiatives 4

across the transport portfolio. 3 millions • Customer hotlines including 1800 numbers for 2 community consultation on bus reform and Taxi 1 Hotlines • Developing an online reporting database for School 2003 20042005200620072008 1,004,048 1,579,277 2,970,388 4,917,289 5,344,908 6,636,871 Student Misbehaviour Call centre operators handled 2.85 million transport information calls from customers. Just over 28 per cent (over 815,000) of the calls received through the call centre were resolved using the Interactive Voice Response system (IVR) – representing a marginal increase on 2006-07.

“ This year, 9.4 million contacts were made to the 131 500 Transport InfoLine call centre and internet services, including all call types, emails and website visits. ” 32 Ministry of Transport Annual Report 2008

REport on performance: key result area 4

There were more than 6.6 million visitors to the 131 • Outer Metropolitan Bus System Contract regions 500 website (www.131500.info) with an average of timetables were placed on the 131500 Transport 520,000 visitors a month and over 33.5 million pages Infoline website trip planner downloaded. Service use peaked in March with over • Established the Integrated Transport Information 646,103 visitors to the site. These figures represent an Services (ITIS) Procurement Project to undertake increase of 16.6 per cent on 2006-07 figures. specification, tendering and transitioning activities To sustain the increased traffic to the site, it was updated to improve functionality, reliability and speed. Future Directions The IVR was also improved, resulting in less calls • Continue to engage stakeholders in developing requiring operator assistance. A redesign of the 131 appropriate transport information solutions 500 website was completed in June 2008, which has • Enhancements to the ITIS services will be undertaken resulted in improved functionality, reliability and speed to keep abreast of public expectations and take and will also sustain the anticipated increased traffic advantage of new information capabilities to the site. • Awarding new contract for the provision of The 131 500 Transport Infoline mobile phone internet Transport Infoline call centre website services service also enables passengers to access timetable and service information direct to their mobile phones. Over the last 12 months, more than 22,000 visits have The Passenger Information been recorded. This represents a 275% increase on the Review Group previous, inaugural year. The Passenger Information Review Group was Achievements in 2007/08 established in 2006, with the aim of providing a more consistent and coordinated approach to the • A redesign of the 131 500 website was completed development of passenger transport information. The in June 2008, which has resulted in improved Group comprises representatives of key government functionality, reliability and speed and will also stakeholders in the transport portfolio and provides sustain the anticipated increased traffic to the site advice to Government on cost effective strategies for • Call centre operators handled 2.85 million transport improving passenger information. information calls from customers. Improvements to the 131 500 website and IVR services resulted Achievements in 2007/08 in greater use of these automated channels. Automated transactions have increased by 31% • The group coordinated an interagency approach compared to the same period last year involving the development of standard signage guidelines • There were more than 6.6 million visitors to the 131 500 website, (an average of 520,000 visitors • Initiated the development of cross-portfolio a month representing an increase of 16.6 per cent emergency communication protocols on 2006-07 figures) and over 33.5 million pages • Oversaw enhancements to the 131 500 Transport downloaded Infoline • Just over 28 per cent (over 815,000) of the calls Future Directions received through the call centre were resolved using the Interactive Voice Response System - • Continue to coordinate interagency initatives to representing a marginal increase on the 2006-07 improve passenger information calls resolved

Ministry of Transport Annual Report 2008 33 REport on performance: key result area 5

KRA 5 Co-ordinating Planning and Analysis better use of resources • The Ministry’s Transport Data Centre and the Centre for Planning and Product Development are across the NSW key resources in the planning and development of transport services to meet our current and Transport Network future needs. Each year, the Transport Data Centre This year the Ministry of Transport administered undertakes a range of data collection, analysis and a budget of more than $3.4 billion to purchase modelling activities to identify population and transport services from both public and private employment trends as well as current and future passenger transport providers and administer a travel patterns. This information is essential for the range of community grant schemes. planning and delivery of major projects such those The Ministry ensures value for money in the delivery of outlined under the Urban Transport Statement. transport outcomes through: • The Centre for Transport Planning and Product Development is the key area for the planning of • Improved financial, asset, contract and risk major new transport infrastructure and concepts, management processes across the transport to deliver on State Plan, Urban Transport Statement portfolio and Metropolitan Strategy outcomes. • Coordinating the planning, budgeting and capital • Both centres work collaboratively with other funding processes for transport service providers government agencies, and are committed to • Ensuring business processes support performance- providing independent research and advice to the based contracts and efficient reporting Government. • Technology used to assist transport planning, • Partnerships with business stakeholders are pivotal purchasing and investment decision-making, and to their success. • Conducting bus operator viability reviews The Ministry is always looking for ways to use our resources more efficiently to provide transport services that better match community demand. We also continue to improve our internal processes to ensure accountability and appropriate controls.

34 Ministry of Transport Annual Report 2008 REport on performance: key result area 5

Achievements in 2007/08 Implementation of Price • In 2007/08 the Centre for Planning and Product Development has either assumed responsibility Determinations for or provided planning advice for a number of The Ministry of Transport made a submission to the metropolitan transport initiatives including: Independent Pricing and Regulatory Tribunal (IPART) • Planning and release of Sydneylink, the first element on bus fares for 2008. IPART agreed with the Ministry’s of which is the North West Metro Line. Cumulatively submission that Sydney Metropolitan and Newcastle the 10 year Sydneylink plan is the biggest capital Services’ bus fares should rise in accordance with investment in public transport infrastructure in the the Consumer Price Index and determined that a 3% nation’s history increase be applied to existing fares before rounding. • Facilitating plans for a pedestrian connection from In addition, IPART agreed that Outer Metropolitan Barangaroo to Wynard private bus fares should be harmonised with Sydney • South West Rail Link product development Metropolitan fares and, as a result, fares for passengers on Outer Metropolitan bus services decreased by an • Modelling to underpin State Plan objectives and average 6.3%, although some fares rose. • Strategic advice constituting a multi modal focus on all major infrastructure Under the Passenger Transport Act 1990, the Director General of the Ministry is the determining authority • The Transport Data Centre provided data, analysis, for taxi, private ferry and rural and regional private bus mapping, demand modelling and expert advice fares. Under five-year terms of reference approved by for: the Premier in 2002, IPART provided recommendations • Monitoring and assessment of various transport to the Ministry to assist the Director General to options for the achievement of NSW State Plan determine fares for private bus services. targets. IPART deferred its review of 2008 fares for Sydney • Planning and management of World Youth Day Ferries until the NSW Government responded to the transport services. report of the Special Commission of Inquiry into • Rail market analysis study to identify the different Sydney Ferries Corporation. market segments and inform the expansion of off- peak rail use. Achievements in 2007/08 • Infrastructure planning for selected rail interchanges In 2007/08 the Director General made the following • Demand estimate for metro rail and motorway determinations for increases: projects • Taxis:—6% (urban) and 6% (country) from 27 August 2007 Future Directions • Private ferry services:—1.33% before rounding from • Continue to develop planning models for transport 2 January 2008 initiatives • Rural and Regional private buses:—2.72% from 2 • Conduct a detailed study into the feasibility of a January 2008 West Metro rail line, that operates between the CBD and Parramatta Future Directions • Continue development of policy frameworks to support fare integration to the electronic ticketing systems • Continue provision of advice on fare review processes for 2009 accross rail, bus, ferry and taxi services

Ministry of Transport Annual Report 2008 35 REport on performance: key result area 6

KRA 6 Improving Rural and Regional community transport Bus Reform services in rural and In April 2008, the Government approved the reform package for rural and regional bus services that was regional NSW put forward by the Rural and Regional Bus Reform Better transport options will help regional Consultative Taskforce. Arrangements have been made communities capture new opportunities for to commence the roll-out of the new contracts in the economic and population growth, and manage the new financial year. impacts of growth and change. New rural and regional bus contracts have performance The Ministry plays an important role in working with and reporting requirements linked to any further local stakeholders in rural and regional NSW to ensure contract that may be issued to the operator. The that transport services form an integral part of the contracts also specify certain standards of buses that urban planning process. Key strategies and initiatives are to be used in delivering services. A core feature of currently being undertaken by the Ministry include: the new contracts is a requirement for regular service reviews undertaken through a process that involves • Rural and regional bus reform consulting with the community. This will better ensure • The management of the Regional Transport that services best meet the community needs. Coordination Program The reforms also include the implementation of • The planning and funding of improved community improved concessions to passengers of private buses transport services for rural and regional NSW, in rural and regional areas, including the Pensioner including sponsorship of projects targeting the Excursion Ticket (PET) providing all day travel in transport disadvantaged, including Aboriginal country centres for $2.50. The improved concession communities arrangements will make public transport more • Implementing the Community Transport Industry affordable for people in rural and regional areas and Improvement Plan will assist to ensure that consistent concessions are • Evaluating the effectiveness of transport programs provided to passengers across NSW. These concession to meet the needs of the transport disadvantaged arrangements are expected to commence from 1 January 2009.

36 Ministry of Transport Annual Report 2008 REport on performance: key result area 6

A core feature of town, village to town and town to Increased transport options town services is a requirement for regular service reviews undertaken through a process that involves Regional Transport Coordinators, employed by consulting with the community. This will better ensure the Ministry work with local service providers and that services best meet the community needs. other stakeholders to increase transport options for disadvantaged people and communities. Sixty-five Funding arrangements for these country bus services projects were funded under the Regional Transport better reflect the actual costs of operating and these Coordinator (RTC) program during this financial year, improved funding models will result in more sustainable providing services to many isolated communities, and bus services in rural and regional areas, minimising the in some cases providing a form of public transport for risk of service disruption or loss of services through the first time. failure of an operator to meet service obligations. Regional Transport Coordinator funding is directed at Achievements for 2007/08: community capacity building. Examples of successful • Implementation of reporting requirements for rural projects include taxi vouchers schemes, transport and regional bus operators services for young people to access sport and recreational activities, bus driver training for Aboriginal • Increased monitoring of services and gathering of people and membership-based carpool clubs. Regional improved data on rural and regional bus services Transport Coordinators have a strong focus on • Implementation of Pensioner Excursion Ticket improving services to isolated Aboriginal communities. (PET) providing all day travel in country centres for $2.50 The Ministry also continued to develop the role of the Lismore-based Aboriginal Project and Liaison Officer Future Directions to provide a state-wide focus on improving transport options and outcomes for Aboriginal people. • Ensure that country town bus services are provided to meet the needs of the community through Throughout the year, the Ministry continued to consultation and reviews explore ways to improve the delivery of community • Monitoring of bus services through new reporting transport programs through the development of requirements strong stakeholder relationships and through the development of local partnerships coordinated by the • Progressive implementation of air-condition fleet Ministry’s Regional Transport Coordinators. See page for rural and regional NSW 23 for more information on community transport. Achievements for 2007/08: • $1.72 million in funding was allocated to 47 projects under CPTIGS for new or improved transport infrastructure to improve country passenger comfort and security in rural and regional NSW. These projects ranged from bus signage and seating in Albury to bus shelters in Tamworth and a new taxi shelter in Cobar • Regional Transport Coordinators funded 65 projects to provide increased transport options in many small, isolated communities. These projects ranged from a transport service for youth in Wilcannia to providing transport for recently employed people to get to work in Dubbo • Concentrated focus on disadvantaged and isolated Aboriginal communities to improve transport options by funding initiatives

Ministry of Transport Annual Report 2008 37 REport on performance: key result area 6

• Trial projects developed; taxi voucher schemes, Regional airlines youth focused transport services for access to sport and recreation, bus driver training for Aboriginal Regional airlines deliver all-important air links to rural people and membership based car pool clubs and regional centres across NSW. States and Territories have the power to regulate business arrangements on Future Directions: their intrastate air services, but not safety, security • Ongoing improvements in the administration or operational requirements, which are all federal of key grant programs, including an accelerated powers. monitoring regime to ensure value for money and The NSW Government regulates intrastate air routes improved accountability by limiting competition on low volume routes and • Continued development of innovative solutions licensing these routes on a one-route one-licence basis. to address transport disadvantage in rural and Higher volume routes are deregulated (unlicensed), regional NSW which allows open competition. These arrangements • Continue to fund trial transport services recognise that higher volume routes can operate improvements through the Regional Transport competitively, while low volume routes may not be as Coordinators robust and are protected from competition to provide greater stability and encourage route development. • Promote improved transport service provision Deregulated routes now account for approximately by funded community transport organisations to 85% of all passenger trips on NSW rural and regional isolated Aboriginal communities air services. This year, 2.05 million passengers flew on the intrastate air service network on NSW. This is a record number of passengers for any financial year and represents a nine per cent increase on last year. Jet services were introduced to three NSW regional ports, linking them to Sydney and Melbourne. The Ministry of Transport chairs the State Aviation Working Group involving representation from local government, airport operators, regional airlines and relevant government agencies. Throughout the year, the group advised the Minister on the regulation of air transport services within NSW. The Minister accepted the Working Group’s advice, which included retaining the 50,000 passengers per annum deregulation threshold, a new five-year licence term to March 2013, and deregulating the routes linking Sydney with Griffith, Lismore and Orange. Following an Expression of Interest process in March 2008, the Ministry issued 17 regulated route licences. The application process for a further two routes (linking Sydney with Moree and Narrabri) was deferred by 12 months, and the incumbent operator licences were extended to March 2009 to ensure continuity of air services. The Ministry also updated its air licence application and assessment processes.

38 Ministry of Transport Annual Report 2008 REport on performance: key result area 6

Achievements for 2007-08 • NSW regional airlines recorded record passenger numbers on intrastate air services in 2007-08 • The process for awarding new regulated route licences for 17 regional routes was finalised. These licences are effective for five years, to March 2013 • The Ministry’s air licence application and assessment processes were reviewed and updated • Jet services were introduced on three NSW regional ports, linking them to Sydney and Melbourne • Deregulated routes now account for approximately 85% of all passenger trips on NSW rural and regional air services Future Directions • Completion of the assessment of licence applications for the regulated regional transport routes linking Sydney with Moree and Narrabri • The State Aviation Working Group will continue to monitor and advise the Government on key issues, including those pertaining to access to Sydney Airport, intrastate network strategies and air services to remote areas • The NSW Government will work with the Commonwealth in its development of a National Aviation Policy Statement to encourage and promote the development of NSW intrastate air services

“ This year, 2.05 million passengers flew on the intrastate air service network on NSW. This is a record number of passengers for any financial year and represents a nine per cent increase on last year.

” Ministry of Transport Annual Report 2008 39 “ The Ministry in 2007-08 was responsible for a State budget allocation for transport of more than $3.4 billion.

”

40 Ministry of Transport Annual Report 2008 Financial Statements

Ministry of Transport Annual Report 2008 41 financial performance (unaudited)

Financial Performance 2007-08 Balance Sheet The Ministry’s Balance Sheet as at 30 June 2008 Summary disclosed total assets of $384.1 million. These assets During 2007-08 the Ministry of Transport funded included the net book value of 614 new additional and transport services provided by Government-owned and replacement buses ($262.6 million) funded under the private sector operators to achieve equitable transport metropolitan and outer metropolitan bus contracts. outcomes for the community of New South Wales. The disclosure of the lease arrangements for new The Ministry also accredited and regulated passenger buses in the Ministry’s Balance Sheet contributed to an transport service providers and evaluated and audited increase of $134.5 million in the value of the Ministry’s their performance. total assets as compared to 30 June 2007. The Ministry in 2007-08 was responsible for a State The Ministry’s net assets totalled $83.8 million as at budget allocation for transport of more than $3.4 30 June 2008, $11.7 million more than as at 30 June billion. 2007.

2007-08 Operating Result 2007-08 Consolidated The Ministry’s net cost of services in 2007-08 was Fund Allocations $3,407.2 million, similar to the 2006-07 amount of In addition to an initial recurrent budget allocation $3,412.9 million. Total expenses in 2007-08 were also of $3,268.5 million, the Ministry received generally in line with 2006-07 at $3,468.5 million supplementations of $166.7 million, which increased compared to $3,467.0 million in 2006-07. the 2007-08 recurrent budget allocation to $3,435.2 The operating surplus for 2007-08 amounted to million. $11.7 million compared to a deficit of $11.8 million After allowing for savings, which were mainly achieved in 2006-07. This variation in the operating result in grants provided to passenger transport operators, was principally due to an increase in revenue from the Ministry used $3,414.5 million of this amount in grants and contributions and changes in project based meeting its operating expenditure. expenditure in 2007-08 compared to 2006-07. The Ministry also had a capital allocation of $3.5 million Grants and Subsidies was the Ministry’s major in 2007-08 to fund improvements in its management expense item in 2007-08. In this regard the Ministry’s information systems, with $2.1 million expended in payments included $81.1 million to Sydney Ferries and that regard during 2007-08. $2,344.2 million to rail services agencies, including RailCorp, the Transport Infrastructure Development Financial Management Corporation and Rail Infrastructure Corporation. The Ministry also paid a total of $555.7 million to the During the financial year the Ministry continued to State Transit Authority and private transport operators maintain and further improve its control over the under the Metropolitan and Outer Metropolitan Bus financial aspects of its core business operations and System Contracts, with $286.0 million provided mainly related projects to ensure that it was successfully able for bus services in rural and regional areas of New to operate within its budget allocation for 2007-08. South Wales.

42 Ministry of Transport Annual Report 2008 MINISTRY OF TRANSPORT

STATEMENT BY THE DIRECTOR GENERAL

For the year ended 30 June 2008

Pursuant to section 45F of the Public Finance and Audit Act 1983, I state that:

(a) The accompanying financial statements have been prepared in accordance with • Applicable Australian Accounting Standards (which include Australian Equivalents to International Financial Reporting Standards (AEIFRS) • The requirements of the Public Finance and Audit Act and Regulations; and • The Financial Reporting Directions published in the Financial Reporting Code for Budget Dependent General Government Sector Agencies or issued by the Treasurer under section 9(2) (n) of the Act. (b) The statements exhibit a true and fair view of the financial position and transactions of the Ministry; and (c) There are no circumstances, which would render any particulars included in the financial statements to be misleading or inaccurate.

Director General Date: 20 October 2008

Ministry of Transport Annual Report 2008 43 FINANCIAL Statements

GPO BOX 12 Sydney NSW 2001

INDEPENDENT AUDITOR’S REPORT Ministry of Transport

To Members of the New South Wales Parliament I have audited the accompanying financial report of the Ministry of Transport (the Ministry), which comprises the balance sheet as at 30 June 2008, the operating statement, statement of recognised income and expense, cash flow statement, program statement - expenses and revenues and a summary of compliance with financial directives for the year then ended, a summary of significant accounting policies and other explanatory notes. Auditor’s Opinion In my opinion, the financial report: • presents fairly, in all material respects, the financial position of the Ministry as at 30 June 2008, and its financial performance and cash flows for the year then ended in accordance with Australian Accounting Standards (including the Australian Accounting interpretations). • is in accordance with section 45E of the Public Finance and Audit Act 1983 (the PF&A Act) and the Public Finance and Audit Regulation 2005. My opinion should be read in conjunction with the rest of this report. Director-General’s Responsibility for the Financial Report The Director-General is responsible for the preparation and fair presentation of the financial report in accordance with Australian Accounting Standards (including the Australian Accounting interpretations) and the PF&A Act. This responsibility includes establishing and maintaining internal controls relevant to the preparation and fair presentation of the financial report that is free from material misstatement, whether due to fraud or error, selecting and applying appropriate accounting policies; and making accounting estimates that are reasonable in the circumstances. Auditor’s Responsibility My responsibility is to express an opinion on the financial report based on my audit. I conducted my audit in accordance with Australian Auditing Standards. These Auditing Standards require that I comply with relevant ethical requirements relating to audit engagements and plan and perform the audit to obtain reasonable assurance whether the financial report is free from material misstatement. An audit involves performing procedures to obtain audit evidence about the amounts and disclosures in the financial report. The procedures selected depend on the auditor’s judgement, including the assessment of the risks of material misstatement of the financial report, whether due to fraud or error. In making those risk assessments, the auditor considers internal controls relevant to the Ministry’s preparation and fair presentation of the financial report in order to design audit procedures that are appropriate in the circumstances, but not for the purpose of expressing an opinion on the effectiveness of the Ministry’s internal controls. An audit also includes evaluating the appropriateness of accounting policies used and the reasonableness of accounting estimates made by the Director-General, as well as evaluating the overall presentation of the financial report.

44 Ministry of Transport Annual Report 2008 I believe that the audit evidence I have obtained is sufficient and appropriate to provide a basis for my audit opinion. My opinion does not provide assurance: • about the future viability of the Ministry • that it has carried out its activities effectively, efficiently and economically, • about the effectiveness of its internal controls, or • on the assumptions used in formulating the budget figures disclosed in the financial report.

Independence In conducting this audit, the Audit Office of New South Wales has complied with the independence requirements of the Australian Auditing Standards and other relevant ethical requirements. The PF&A Act further promotes independence by: • providing that only Parliament, and not the executive government, can remove an Auditor-General, and • mandating the Auditor-General as auditor of public sector agencies but precluding the provision of non-audit services, thus ensuring the Auditor-General and the Audit Office of New South Wales are not compromised in their role by the possibility of losing clients or income.

P Carr, FCPA Director, Financial Audit Services 20 October 2008 SYDNEY

Ministry of Transport Annual Report 2008 45 FINANCIAL Statements

MINISTRY OF TRANSPORT Operating Statement for the Year Ended 30 June 2008

Actual Budget Actual 2008 2008 2007 Notes $ ‘000 $ ‘000 $ ‘000 Expenses excluding losses Operating expenses Employee related 2(a) 33,461 33,411 26,675 Other operating expenses 2(b) 44,518 48,592 39,339 Depreciation and amortisation 2(c) 12,116 12,179 7,116 Grants and subsidies 2(d) 2,831,879 2,859,150 2,895,708 Finance costs 2(e) 16,804 16,565 6,561 Other expenses 2(f) 529,751 533,150 491,575 Total Expenses excluding losses 3,468,529 3,503,047 3,466,974 Less: Revenue Sale of services 3(a) 7,869 6,786 7,163 Investment revenue 3(b) 5,856 1,327 5,157 Retained taxes, fees and fines 3(c) 2,031 1,958 2,006 Grants and contributions 3(d) 45,300 36,744 36,735 Other revenue 3(e) 3,171 3,172 2,971 Total Revenue 64,227 49,987 54,032

Loss on disposal of assets 4 2,915 - -

Net Cost Of Services 23 3,407,217 3,453,060 3,412,942

Government Contributions Recurrent appropriation 6 3,414,547 3,435,237 3,397,914 Capital appropriation 6 2,121 3,510 1,105 Acceptance by the Crown Entity of Employee benefits and other Liabilities 8 2,232 2,086 2,090 Total Government Contributions 3,418,900 3,440,833 3,401,109 SURPLUS/(DEFICIT) FOR THE YEAR 19 11,683 (12,227) (11,833)

The accompanying notes form part of these statements.

46 Ministry of Transport Annual Report 2008 MINISTRY OF TRANSPORT Statement of Recognised Income and Expense for the Year Ended 30 June 2008

Actual Budget Actual 2008 2008 2007 Notes $ ‘000 $ ‘000 $ ‘000 TOTAL INCOME AND EXPENSE RECOGNISED DIRECTLY IN EQUITY - - - Surplus/(Deficit) for the Year 19 11,683 (12,227) (11,833) TOTAL INCOME AND EXPENSE RECOGNISED FOR THE YEAR 19 11,683 (12,227) (11,833)

The accompanying notes form part of these statements. The accompanying notes form part of these statements.

Ministry of Transport Annual Report 2008 47 FINANCIAL Statements

MINISTRY OF TRANSPORT Balance Sheet as at 30 June 2008

Actual Budget Actual 2008 2008 2007 Notes $ ‘000 $ ‘000 $ ‘000 ASSETS Current Assets Cash and cash equivalents 10 61,601 49,105 56,070 Receivables 11 23,165 8,160 12,584 Other financial assets 12 129 120 120 Total Current Assets 84,895 57,385 68,774 Non-Current Assets Other financial assets 12 254 262 262 Total other financial assets 254 262 262 Property, plant and equipment Leasehold improvements 13 181 44 276 Plant and equipment 13 1,424 683 1,436 Finance leased assets 13 262,592 251,583 145,011 Transport infrastructure systems 13 - 3,915 2,915 Total Property, plant and equipment 264,197 256,225 149,638 Intangible assets Computer systems 14 9,020 8,857 8,402 Ultimo Pyrmont Light Rail Line 14 25,711 25,711 22,540 Total Intangible assets 34,731 34,568 30,942 Total Non-Current Assets 299,182 291,055 180,842 Total Assets 384,077 348,440 249,616 LIABILITIES Current Liabilities Payables 15 33,957 29,707 25,228 Provisions 16 3,707 3,814 3,814 Other 17 - 3,425 3,425 Borrowings 18 11,382 9,630 6,084

Total Current Liabilities 49,046 46,576 38,551 Non-Current Liabilities Payables 15 31 31 31 Borrowings 18 251,209 241,952 138,926 Total Non-Current Liabilities 251,240 241,983 138,957 Total Liabilities 300,286 288,559 177,508 Net Assets 83,791 59,881 72,108 EQUITY Accumulated funds 19 83,791 59,881 72,108 Total Equity 83,791 59,881 72,108

The accompanying notes form part of these statements.

48 Ministry of Transport Annual Report 2008 MINISTRY OF TRANSPORT Cash Flow Statement for the Year Ended 30 June 2008

Actual Budget Actual 2008 2008 2007 $ ‘000 $ ‘000 $ ‘000 CASH FLOWS FROM OPERATING ACTIVITIES Payments Employee related (31,219) (31,326) (24,588) Grants and subsidies (2,839,706) (2,847,872) (2,913,723) Finance costs (16,804) (16,565) (6,561) Other including bus contract payments (627,601) (630,441) (575,516) Total Payments (3,515,330) (3,526,204) (3,520,388) Receipts Sale of services and grants received 54,772 35,784 47,152 Retained taxes, fines and fees 2,031 2,000 2,006 Interest received 5,084 1,327 4,153 Goods and Services Tax received 58,632 63,000 60,841 Total Receipts 120,519 102,111 114,152 Cash Flows from Government Recurrent appropriation 3,414,547 3,435,237 3,401,339 Capital appropriation 2,121 3,510 1,105 Cash transfers to Consolidated Fund (3,425) - (168) Net Cash Flows from Government 3,413,243 3,438,747 3,402,276 NET CASH FLOWS FROM OPERATING ACTIVITIES (NOTE 23) 18,432 14,654 (3,960) CASH FLOWS FROM INVESTING ACTIVITIES Advances (net of repayments) to taxi operators - - (2) Purchase of property, plant and equipment (500) (1,000) (528) Purchase of intangible assets (3,224) (2,510) (744) Payments for finance leased assets (9,177) (9,135) (3,688) NET CASH FLOWS FROM INVESTING ACTIVITIES (12,901) (12,645) (4,962) NET INCREASE/(DECREASE) IN CASH 5,531 2,009 (8,922) Cash transfers through administrative restructure - - (12,616) Opening cash and cash equivalents 56,070 47,096 77,608 CLOSING CASH AND CASH EQUIVALENTS (NOTE 10) 61,601 49,105 56,070

The accompanying notes form part of these statements. The accompanying notes form part of these statements.

Ministry of Transport Annual Report 2008 49 FINANCIAL Statements

- - 173 7,116 2,971 6,561 7,163 5,157 2,006 2007 26,675 39,339 36,735 16,457 12,936 $’000 54,032 29,566 491,575 (11,833) 3,401,109 2,895,708 3,412,942 3,466,974 Total 164 3,171 2,031 7,869 5,856 2,915 2,915 12,116 2008 33,461 44,518 13,581 16,804 45,300 15,469 $’000 11,683 29,214 64,227 529,751 2,831,879 3,418,900 3,407,217 3,468,529

------173 2007 $’000 16,457 12,936 29,566 3,401,109 3,401,109 ------164 2008 $’000 13,581 13,581 15,469 29,214 Not AttributableNot 3,418,900 3,418,900

------7,116 6,561 6,793 5,157 2,006 2007 31,915 36,221 19,097 $’000 50,177 491,575 2,895,708 3,451,972 3,401,795 (3,401,795) ------2,031 6,188 5,764 2,915 2,915 11,752 2008 21,798 35,547 16,804 43,862 $’000 Program 10.2.1 57,845 529,751 Transport Services Transport 2,831,879 3,447,531 3,392,601 (3,392,601) Contracting & Regulating Contracting & Regulating

------370 514 514

2,971 7,578 7,424 2007 3,855 $’000 11,147 15,002 (11,147) ------92 364 & Strategy 8,971 3,171 1,681 1,438 6,382 11,663 2008 $’000 Program 10.1.1 14,616 20,998 Transport Policy Policy Transport (14,616)

Ministry’s Expenses and Revenues EXPENSES Operating expenses Employer related REVENUE Sale of services Operating expenses Depreciation and amortisation Grants and subsidies Investment revenue Finance costs Retained taxes, fees and fines Retained taxes, Other expenses Grants and contributions Total Expenses Total Other revenue Revenue Total Loss on disposal of assets Net Cost of Services Government Contributions Net (Expense)/Revenue Administered Revenue Operators Fees Private Transport Port Cargo Access Charges Port Fines TOTAL ADMINISTERED REVENUE TOTAL OF TRANSPORT MINISTRY Program Statement for - Expenses and Revenues the year ended 30 June 2008 The names and purpose of each program is summarised in Note 9. Appropriations are made on an agency basis and not to individual program.

50 Ministry of Transport Annual Report 2008 ------Fund 1,105 1,105 1,105 1,105 $’000 net Claim on Consolidated Expenditure / ------173 2,971 7,163 5,157 2,006 36,735 16,457 12,936 54,032 29,566 11,331 $’000 11,331 11,331 (11,833) Capital 3,401,109 3,412,942 Appropriation 164 3,171 2,031 7,869 5,856 2,915 2,915 - - 13,581 45,300 15,469 2007 11,683 29,214 64,227 3,418,900 Fund ed or prescribed). 1,279 3,407,217 / net 3,425 27,512 39,026 $’000 66,538 Claim on 3,401,340 3,330,098 ------3,397,915 3,331,377 Expenditure 173 Consolidated 16,457 12,936 29,566 - - 3,401,109 3,401,109 1,279 27,512 39,026 $’000 66,538 ------3,340,386 Recurrent 3,341,665 3,408,203 164 13,581 13,581 15,469 29,214 Appropriation 3,418,900 3,418,900 ------Fund - 2,121 2,121 ------/ net 2,121 2,121 $’000 Claim on 6,793 5,157 2,006 36,221 50,177 Expenditure Consolidated 3,401,795 (3,401,795) ------3,510 3,510 3,510 $’000 Capital 2,031 6,188 5,764 2,915 2,915 43,862 57,845 3,392,601 Appropriation (3,392,601) - - - 2008 ------370 514 514 Fund 6,000 / net 2,971 54,688 86,000 20,000 $’000 3,855 11,147 140,688 Claim on 3,414,547 3,247,859 (11,147) 3,414,547 3,273,859 Expenditure Consolidated ------92 3,171 1,681 1,438 6,000 6,382 54,688 86,000 20,000 $’000 14,616 (14,616) 140,688 3,268,549 Recurrent 3,435,237 3,294,549 Appropriation Other Appropriations / Expenditure advance - Treasurer’s - Transfer to / from another - Transfer agency (S32 of the Appropriation Act) Drawdown against Appropriations (Note 6) Liability to Consolidated Fund Total Appropriation / Total Expenditure Expenditure Original Budget Appropriation - Appropriation Act - Additional Appropriations S26 PF&AA Commonwealth specific purpose payments S24 PF&AA transfer of functions between departments

REVENUE Sale of services Investment revenue Retained taxes, fees and fines Retained taxes, Grants and contributions Other revenue Revenue Total Loss on disposal of assets Net Cost of Services Government Contributions Net (Expense)/Revenue Administered Revenue Operators Fees Private Transport Port Cargo Access Charges Port Fines TOTAL ADMINISTERED REVENUE TOTAL The Summary of Compliance is based on the assumption that Consolidated Fund moneys are spent first (except where otherwise identifi Expenditure / Net Claim on Consolidated Fund”. Drawn Down against Appropriation” and the “Total Liability to Consolidated Fund represents the difference between “Amount OF TRANSPORT MINISTRY Summary with of Compliance Directives Financial for the year ended 30 June 2008

Ministry of Transport Annual Report 2008 51 FINANCIAL Statements

MINISTRY OF TRANSPORT Notes to and Forming Part of the Financial Statements for the year ended 30 June 2008 1. SUMMARY OF SIGNIFICANT Judgements, key assumptions and estimations ACCOUNTING POLICIES management has made are disclosed in the relevant notes to the financial statements. (a) Reporting Entity All amounts are rounded to the nearest one thousand The Ministry of Transport as a reporting entity dollars and are expressed in Australian currency. comprises all the operating activities under its control including the Transport Administration Corporation. (c) Statement of Compliance The Transport Administration Corporation is established The financial statements and notes comply with as a body corporate under S104D (3) of the Transport Australian Accounting Standards, which include Administration Act 1988. The Corporation is a statutory Australian Accounting Interpretations. body representing the Crown. The Corporation is, for (d) Administered Activities the purposes of the Public Finance and Audit Act 1983, the Annual Reports (Departments) Act 1985 or any The Ministry administers, but does not control, certain other prescribed Act, taken to be part of the Ministry. activities on behalf of the Crown Entity. It is accountable for the transactions relating to those administered The Ministry of Transport is a New South Wales activities but does not have the discretion, for example, government department. The Ministry is a not-for- to deploy the resources for the achievement of the profit entity as profit is not its principal objective and Ministry’s own objectives. it has no cash generating units. The reporting entity is consolidated as part of the NSW Total State Sector Transactions and balances relating to the administered Accounts. activities are not recognised as the Ministry’s revenues, expenses, assets and liabilities, but are disclosed in These financial statements have been authorised for Notes 25 to 27 as Administered Assets and Liabilities, issue by the Director-General on 20 October 2008. Administered Revenue – Crown Revenue and (b) Basis of Preparation Administered Revenue – Schedule of Uncollected Amounts. The Ministry’s financial statements are a general purpose financial report, which has been prepared in The accrual basis of accounting and all applicable accordance with: accounting standards have been adopted for the reporting of the administered activities. • applicable Australian Accounting Standards (which include Australian Accounting Interpretations); (e) Income Recognition • the requirements of the Public Finance and Audit Income is measured at the fair value of the consideration Act 1983 and Regulation; and or the contribution received or receivable. Additional • the Financial Reporting Directions published in the comments regarding the accounting policies for the Financial Reporting Code for Budget Dependent recognition of income are discussed below: General Government Sector Agencies or issued by (i) Parliamentary Appropriations and Contributions the Treasurer under Section 9(2) (n) of the Act. from Other Bodies: Property, plant and equipment, investment property, Parliamentary appropriations and contributions assets (or disposal groups) held for sale and financial from other bodies (including grants and donations) assets at “fair value through profit or loss” and are generally recognised as income when the available for sale are measured at fair value. Other Ministry obtains control over the assets comprising financial report items are prepared in accordance with the appropriations and contributions. Control over the historical cost convention. appropriations and contributions is normally obtained upon the receipt of cash.

52 Ministry of Transport Annual Report 2008 An exception to the above is when appropriations (ii) Long Service Leave and Superannuation: are unspent at year-end. In this case the authority to The Ministry’s liabilities for long service leave and spend the money lapses and generally the unspent defined benefit superannuation are assumed by the amount must be repaid to the Consolidated Fund Crown Entity. The Ministry accounts for the liability in the following financial year. As a result, unspent as having been extinguished resulting in the amount appropriations are accounted for as liabilities rather assumed being shown as part of the non-monetary than revenue. The liability is disclosed in Note 17 as revenue item described as “Acceptance by the Crown part of Current Liabilities – “Other”. The amount will Entity of Employee benefits and other Liabilities”. be repaid and the liability will be extinguished next Long service leave is measured at present value in financial year. accordance with AASB 119 Employee Benefits. This is (ii) Rendering of services: based on the application of certain factors (specified Revenue is recognised when the service is provided. in NSWTC 07/04) to employees with 5 or more years of service, using current rates of pay. These factors (iii) Investment revenue: were determined based on an actuarial review to Interest revenue is recognised using the effective approximate present value. interest method as set out in AASB 139 Financial Instruments: Recognition and Measurement. The superannuation expense for the financial year is determined by using the formulae specified in (iv) Taxi operators’ accreditation renewal fees: the Treasurer’s Directions. The expense for certain In accordance with Treasury letter dated 24 June superannuation schemes (i.e. Basic Benefit and First 1999 the Ministry has authority to retain the levy State Super) is calculated as a percentage of the collected for Taxi Industry Committee operations and employees’ salary. For other superannuation schemes initiatives. (i.e. State Superannuation Scheme and State Authorities (f) Employee Benefits Superannuation Scheme), the expense is calculated as a multiple of the employees’ superannuation (i) Salaries and Wages, Annual Leave, Sick Leave and contributions. On-Cost: Liabilities for salaries and wages (including non- (g) Finance costs monetary benefits), annual leave and paid sick leave that Finance costs are recognised as expenses in the period fall due wholly within 12 months of the reporting date in which they are incurred in accordance with Treasury’s are recognised and measured in respect of employees’ mandate to general government sector agencies. services up to the reporting date at undiscounted amounts based on the amounts expected to be paid (h) Insurance when the liabilities are settled. The Ministry’s insurance activities are conducted Long-term annual leave, that is not expected to be through the NSW Treasury Managed Scheme of self taken within 12 months, is measured at present value in insurance for Government agencies. The expense accordance with AASB 119 Employee Benefits. Market (premium) is determined by the Fund Manager based yields on government bonds are used to discount long- on past experience. The Ministry also has insurance term annual leave. cover for heritage trains through a private sector Unused non-vesting sick leave does not give rise to a insurance company. liability as it is not considered probable that sick leave taken in the future would be greater than the benefits (i) Other expenses – payments to private and public accrued in the future. bus operators The outstanding amounts of payroll tax, workers’ Payments to private and public bus operators are compensation insurance premiums and fringe benefits accounted for on an accrual basis in accordance tax, which are consequential to employment, are with contractual obligations. Under the Metropolitan recognised as liabilities and expenses where the and Outer Metropolitan Bus System Contracts employee benefits to which they relate have been arrangements, the Ministry established 15 regions in recognised. the Sydney Metropolitan area and 10 regions in the

Ministry of Transport Annual Report 2008 53 FINANCIAL Statements

MINISTRY OF TRANSPORT Notes to and Forming Part of the Financial Statements for the year ended 30 June 2008

Outer Metropolitan area. The Ministry has signed (k) Leased Assets contracts with each of the regional lead operators to A distinction is made between finance leases which fund their bus operations for a period of 7 years with effectively transfer from the lessor to the lessee the last of the current contracts expected to expire in substantially all the risks and benefits incidental to December 2013. ownership of the leased assets, and operating leases Payments to private and public bus operators (including under which the lessor effectively retains all such STA) are for services provided under the Metropolitan risks and benefits. Under the Metropolitan and Outer and Outer Metropolitan Bus System Contracts. Metropolitan Bus System Contracts, payments to Accordingly the cost of these services is now reported bus operators for the acquisition of new buses are under “Other expenses” instead of under “Grants and considered to be in the nature of finance leases and subsidies”. are determined in accordance with AASB 117 Leases. As such these new buses are recognised at their fair (j) Acquisitions of Assets value at the commencement of the lease term. The The cost method of accounting is used for the initial corresponding liabilities are established at the same recording of all acquisitions of assets controlled by the amount. Lease payments are allocated between Ministry. Cost is the amount of cash or cash equivalents the principal component and the interest expense. paid or the fair value of the other consideration given Operating lease payments are charged to the Operating to acquire the asset at the time of its acquisition or Statement in the periods in which they are incurred. construction. (l) Intangible Assets Assets acquired at no cost or for nominal consideration The Ministry recognises intangible assets only if it is are initially recognised at their fair value at the date of probable that future economic benefits will flow to the acquisition. Fair value is the amount for which an asset Ministry and the cost of the asset can be measured could be exchanged between knowledgeable, willing reliably. Intangible assets are measured initially at cost. parties in an arm’s length transaction. Where an asset is acquired at no or nominal cost, the Property, plant, equipment (including computers and cost is its fair value as at the date of acquisition. related IT equipment) and intangible assets costing All research costs are expensed. Development costs are $5,000 and above individually (or forming part of a only capitalised when certain criteria are met. network costing more than $5,000) are capitalised. The useful lives of intangible assets are assessed to be Emerging asset: The Ministry’s emerging interest in finite. Intangible assets are subsequently measured at the Ultimo-Pyrmont Light Rail Train system has been fair value only if there is an active market. As there is valued in accordance with NSW Treasury Policy Paper no active market for the Ministry’s intangible assets, 06-8 Accounting for Privately Financed Projects. This the assets are carried at cost less any accumulated policy required the Ministry to initially determine amortisation. the estimated written down replacement cost by reference to the project’s historical cost escalated (m) Depreciation, Amortisation and Impairment by a construction index and the system’s estimated working life. The estimated written down replacement Depreciation and amortisation are provided for on a cost was then allocated on a systematic basis over straight-line basis for all depreciable assets so as to the concession period of 30.5 years using the annuity write off the depreciable amount of each asset as it method and the Government bond rate of 6.74% at is consumed over its useful life to the Ministry. The commencement of the concession period. rates used are leasehold improvements (20%), office furniture and equipment (20%), computer equipment (10% - 33.3%), intangible assets (20%). Finance leased

54 Ministry of Transport Annual Report 2008 assets are amortised on a systematic basis over their (iii) Payables useful life (15 years) in accordance with the terms of These amounts represent liabilities for goods and the lease agreements. services provided to the Ministry and other amounts. Payables are recognised initially at fair value, usually As a not-for-profit with no cash generating units, based on the transaction cost or face value. Subsequent the Ministry is effectively exempted from AASB 136 measurement continues to be based on the fair value Impairment of Assets and impairment testing of as this is not materially different from the amortised property, plant and equipment and intangible assets. cost. This is because AASB 136 modifies the recoverable amount test to the higher of fair value less the costs to (iv) Borrowings (Deemed Finance Leases) sell and depreciated replacement cost. This means that, The current arrangements for the funding of new for an asset already measured at fair value, impairment buses are considered to be deemed finance leases for can only arise if selling costs are material. Selling costs reporting purposes. For further details refer to Note (k) are regarded as immaterial. above and Note 18. (v) De-recognition of financial assets and liabilities (n) Maintenance A financial asset is derecognised when the contractual The costs of day-to-day servicing costs or maintenance rights to the cash flows from the financial assets are charged as expenses as incurred, except where expire; or if the Ministry transfers the financial asset: they relate to the replacement of a part or component • where substantially all the risks and rewards have of an asset, in which case the costs are capitalised and been transferred; or depreciated. • where the agency has not transferred substantially (o) Financial Instruments all the risks and rewards, if the entity has not retained control The Ministry’s financial instruments comprise loans, receivables, payable and borrowings. Where the Ministry has neither transferred nor retained substantially all the risks and rewards or transferred (i) Loans and Receivables control, the asset is recognised to the extent of the Loans and receivables are non-derivative financial Ministry’s continuing involvement in the asset. assets with fixed or determinable payments that are not quoted in an active market. These financial assets A financial liability is derecognised when the obligation are recognised initially at fair value, usually based specified in the contract is discharged or cancelled or on the transaction cost or face value. Subsequent expires. measurement continues to be based on the fair (p) Accounting for Goods and Services Tax (GST) value (equivalent to the amortised cost) because the financial impact of using the interest rate method is Revenues, expenses and assets are recognised net of immaterial. the amount of GST except that: (ii) Impairment of financial assets • The amount of GST incurred by the Ministry as The loans and receivables are subject to an annual a purchaser that is not recoverable from the review for impairment. An allowance for impairment is Australian Taxation Office is recognised as part of established when there is objective evidence that the the cost of acquisition of an asset or as part of an Ministry will not be able to collect all amounts due. The item of expense and amount of the allowance is the difference between the • Receivables and payables are stated with the loans and receivables carrying amount and the present amount of GST included value of estimated future cash flows, discounted Cash flows are included in the cash flow statement on at the effective interest rate (where material). The a gross basis. However, the GST component of cash amount of the impairment loss is recognised in the flows arising from investing and financing activities operating statement. Any reversals of impairment which is recoverable from, or payable to, the Australian losses are reversed through the operating statement Taxation Office are classified as operating cash flows. if the reversal can be related objectively to an event occurring after the impairment loss was recognised.

Ministry of Transport Annual Report 2008 55 FINANCIAL Statements

MINISTRY OF TRANSPORT Notes to and Forming Part of the Financial Statements for the year ended 30 June 2008

(q) Budgeted Amounts (r) New Australian Accounting Standards Issued But The budgeted amounts are drawn from the budgets Not Yet Effective as formulated at the beginning of the financial year Certain new accounting standards and interpretations and with any adjustments for the effects of additional have been published that are not mandatory for 30 appropriations, s21A, s24 and / or s26 of the Public June 2008 reporting periods. The following new Finance and Audit Act 1983. Accounting Standards and Interpretations have not yet been adopted and are not yet effective: The budgeted amounts in the Operating Statement and the Cash Flow Statement are generally based on - AASB 8 Operating Segments (1 January 2009) the amounts disclosed in the NSW Budget Papers (as & 2007-3 Amendments to Australian Accounting adjusted above). However, in the Balance Sheet, the Standards from AASB 8 (1 January 2009) amounts vary from the Budget Papers, as the opening - AASB 123 Borrowing Costs (1 January 2009) & balances of the budgeted amounts are based on carried 2007-6 Amendments to Australian Accounting forward actual amounts i.e. per the audited financial Standards arising from AASB 123 (1 January 2009) statements (rather than carried forward estimates). - AASB 1049 Financial Reporting of General Government Sectors by Governments (1 July 2008) It is considered that the adoption of these Standards and Interpretations in future periods will have no material financial impact on the financial statements of the Ministry of Transport.

2. EXPENSES EXCLUDING LOSSES 2008 2007 $ ‘000 $ ‘000 (a) Employee related expenses comprise the following specific items: Salaries (including recreation leave) 27,029 21,200 Superannuation – defined benefits plan 1,118 853 Superannuation – defined contribution plan 1,709 1,385 Long service leave 1,047 1,103 Workers’ compensation insurance 186 158 Payroll tax and fringe benefit tax 2,142 1,751 Redundancies 230 225 33,461 26,675

56 Ministry of Transport Annual Report 2008 2008 2007 $ ‘000 $ ‘000 (b) Other operating expenses Accommodation Property rent minimum lease payments 2,249 2,102 Other property costs 220 259 External services Call centre management fees 6,835 6,762

Hire of bus and rail services –major events 6,075 6,655 Contractors 15,763 11,620 Consultants 1,543 607 Legal services 1,142 1,509 Audit fees – internal 134 73 Audit fees – external 140 142 Others 159 164 Information Technology Computer leasing 9 155 Communication lines 335 420 Other computer costs 1,837 1,535 Motor Vehicle running expenses Operating lease minimum lease payments 268 273 Other motor vehicle costs 321 341 Advertising and promotion 737 2,094 Staff training and development costs 617 494 Administration Printing and stationery 619 936 Telephones 353 329 Postage and courier 334 282 Travel 292 271 Insurance 527 509 Impairment of receivables - - Others 872 749 Security and incentives for taxi drivers 3,137 1,058 44,518 39,339

Ministry of Transport Annual Report 2008 57 FINANCIAL Statements

MINISTRY OF TRANSPORT Notes to and Forming Part of the Financial Statements for the year ended 30 June 2008

2008 2007 2. EXPENSES EXCLUDING LOSSES Continued $ ‘000 $ ‘000 Salaries and other operating expenses include costs relating to the following: Various transport projects 9,634 - Bus reform implementation 706 1,221 Integrated Transport Information Line 7,610 7,553 Taxi Advisory Committee activities 4,079 1,748

Transport for Major Events 6,548 7,160 Maintenance 252 272 Maintenance expenses do not include employee related costs.

(c) Depreciation and amortisation Depreciation (Note 13) Leasehold improvements 95 572 Plant and equipment 475 511 570 1,083 Amortisation Finance leased assets (Note 13) 9,176 3,688 Computer systems (Note 14) 2,370 2,345 11,546 6,033 12,116 7,116 Amortisation on finance leased assets relates to the funding of new buses under Metropolitan and Outer Metropolitan Bus System Contracts (Note 1(k). (d) Grants and subsidies (i) Private transport operators (Note 1(j)) Taxi transport subsidy scheme 21,756 19,560 School students transport scheme (Rural and Regional) 276,838 278,664 Pensioner half fare concession and others (Rural and Regional) 9,134 12,377 307,728 310,601

58 Ministry of Transport Annual Report 2008 2008 2007 $ ‘000 $ ‘000 (ii) Community Groups & Certain Individuals Community transport groups 37,517 36,071 Private vehicle conveyance 19,849 19,066 57,366 55,137 (iii) Rail Infrastructure Corporation Community service obligations 131,500 130,000 ARTC Infrastructure 50,000 - Transitional funding 21,000 59,500 202,500 189,500

(iv) Sydney Ferries SSTS 242 291 Concessions 11,944 9,847 Community service obligations 68,910 61,021 81,096 71,159 (v) Freight Rail Services Community service obligations 1,095 1,335 1,095 1,335 (vi) Other Projects Parking space levy funded projects 31,860 7,606 Newcastle transport strategy - 20,000 South Sydney freight line 29,570 30,226 Transitway grants 1,640 21,200 Epping to Chatswood Rail Line grant 83,902 152,219 146,972 231,251 (vii) Other grants and subsidies Contributions on behalf of private bus operators for Tcard project 2,522 7,269 Local government transport grants 1,476 1,476 Community transport grants 691 297 Newcastle Port lease administration 148 146 Contracted passenger services 214 208 National Transport Commission 417 809 Transport and Logistics Centre of Excellence grant - 2,904 Tow Truck Authority grant - 800 Miscellaneous 1,453 1,847 6,921 15,756 Ministry of Transport Annual Report 2008 59 FINANCIAL Statements

MINISTRY OF TRANSPORT Notes to and Forming Part of the Financial Statements for the year ended 30 June 2008

2008 2007 2. EXPENSES EXCLUDING LOSSES Continued $ ‘000 $ ‘000 (viii) Railcorp and State Rail Authority SSTS 30,329 28,629 Concessions 180,415 172,141 Community service obligation 1,236,271 1,259,267 Public Private Partnerships 17,648 -

Transitional funding - 19,900 Interest subsidy – clearways 30,338 20,332 Capital grant 533,200 520,700 2,028,201 2,020,969 Grants and subsidies 2,831,879 2,895,708

(e) Finance Costs Finance lease interest charges 16,804 6,561 16,804 6,561 Finance lease interest charges relate to the funding of new buses under Metropolitan and Outer Metropolitan Bus System Contracts (Note 1(k)

(f) Other expenses Payments for services provided by private and public transport operators including STA under the metropolitan and outer metropolitan bus system contracts (Note 1(j)) 529,751 491,575 529,751 491,575

60 Ministry of Transport Annual Report 2008 3. REVENUES 2008 2007 $ ‘000 $ ‘000

(a) Sale of services Rendering of services 3,266 2,556 Revenue from major events 4,603 4,607 7,869 7,163

(b) Investment revenue Interest on bank balances 5,856 5,157 5,856 5,157

(c) Retained taxes, fees and fines Taxi operators’ accreditation renewal fees 2,031 2,006 2,031 2,006

(d) Grants and contributions Community transport projects 33,680 31,001 Integrated Transport Information Service 4,376 4,286 Others including contributions received 7,244 1,448 45,300 36,735

(e) Other Revenue Emerging value of private sector provided infrastructure: Ultimo Pyrmont Light Rail Train Line 3,171 2,971 3,171 2,971

4. LOSS ON DISPOSAL OF ASSETS 2008 2007 $ ‘000 $ ‘000 Proceeds from disposal - - Construction costs (Note 13) 2,915 - Net loss on disposal of assets 2,915 -

Ministry of Transport Annual Report 2008 61 FINANCIAL Statements

MINISTRY OF TRANSPORT Notes to and Forming Part of the Financial Statements for the year ended 30 June 2008

5. CONDITIONS ON CONTRIBUTIONS The Ministry collects taxi operators’ accreditation Disability and Home Care which can only be used to fees which can only be used to fund Taxi Advisory fund the HACC program. Related restricted cash assets Committee operations and initiatives. The Ministry are disclosed in Note 10. also receives grants from the Department of Ageing,

6. APPROPRIATIONS

2008 2007 $ ‘000 $ ‘000 Recurrent appropriations Total recurrent drawdowns from NSW Treasury (per Summary of Compliance) 3,414,547 3,401,339 Less: Liability to Consolidated Fund (Note 17)(per Compliance Summary) - (3,425) Recurrent appropriations (per Operating Statement) 3,414,547 3,397,914 Capital appropriations Total capital drawdowns from NSW Treasury (per Summary of Compliance) 2,121 1,105 Less: Liability to Consolidated Fund (Note 17) (per Compliance Summary) - - Capital appropriations (per Operating Statement) 2,121 1,105

7. FINANCE LEASES The funding of new buses under the Metropolitan and accordance with AASB 117 Leases. The resulting finance Outer Metropolitan Bus System Contracts are considered leased assets (Note 13) and finance leased liabilities to be “deemed” finance leases and are reported in (Note 18) are reported in the balance sheet.

8. ACCEPTANCE BY THE CROWN ENTITY OF EMPLOYEE BENEFITS AND OTHER LIABILITIES

2008 2007 $ ‘000 $ ‘000 The following liabilities and/or expenses have been assumed by the Crown Entity Superannuation 1,118 853 Long service leave 1,047 1,103 Payroll tax on superannuation 67 134

(Note 24) 2,232 2,090

62 Ministry of Transport Annual Report 2008 9. PROGRAM INFORMATION The Ministry has 2 programs namely: Program 10.2.1 – Contracting and Regulating Transport Services Program 10.1.1 – Transport Policy and Strategy Objective: To contract and regulate transport providers Objective: To provide independent policy advice and to provide high quality passenger and freight transport financial and strategic co-ordination for the Transport services to the community. Portfolio to improve transport service outcomes for Program Description: Develop and improve regulated the people of New South Wales. standards and monitoring/auditing of transport service Program Description: Deliver to the Minister and providers. Provide efficient and effective regulation Government sound, impartial and independent services for transport service providers. Undertake advice on policy and related issues. Manage portfolio strategic co-ordination of the Transport Budget legislation and support the Minister in his statutory, allocation. Contract and fund services from providers parliamentary, cabinet and other roles. Maintain (eg Rail Corporation, State Transit Authority, private strong working relationships with external and other transport operators, Rail Infrastructure Corporation Government agencies. and freight providers) which would not otherwise be available at the current fare and/or service levels. Provide funding from Government for public transport improvements and to identified community groups and certain individuals to meet their particular transport service needs.

10. CASH AND CASH EQUIVALENTS

2008 2007 $ ‘000 $ ‘000 Cash at bank and on hand 61,601 56,070 61,601 56,070 For the purposes of the Cash Flow Statement, cash and cash equivalents include cash at bank and cash on hand. Cash and cash equivalent assets recognised in the Balance Sheet are reconciled at the end of the financial year to the Cash Flow Statement as follows: Cash and cash equivalents (per Balance Sheet) 61,601 56,070

Closing cash and cash equivalents (per Cash Flow Statement) 61,601 56,070 Restricted cash and cash equivalents: Cash at bank which earns interest at the going Treasury interest rate, includes restricted funds of approximately $55m (2007 - $40m) which can only be used for specific purposes.

Ministry of Transport Annual Report 2008 63 FINANCIAL Statements

MINISTRY OF TRANSPORT Notes to and Forming Part of the Financial Statements for the year ended 30 June 2008 11. RECEIVABLES

2008 2007 $ ‘000 $ ‘000 Sale of services 5,260 4,463 Less: Allowance for impairment 26 26 5,234 4,437 Goods and Services Tax – recoverable 14,887 5,627

Investment revenue receivable 3,007 2,235 Prepayments 37 285 23,165 12,584 Movements in the allowance for impairment Balance at 1 July 26 40 Bad debts written off - (14) Balance at 30 June 26 26 Details regarding credit risk, liquidity risk and market risk, including financial assets that are either past due or impaired are disclosed in Note 28.

12. OTHER FINANCIAL ASSETS

2008 2007 $ ‘000 $ ‘000 At amortised cost Current Assets Repayable interest-free advances – Taxi operators 129 120 129 120 Non-Current Assets Repayable interest-free advances – Taxi operators 254 262 254 262 Advances to taxi operators Later than 1 year but not later than 2 years 107 111 Later than 2 years but not later than 3 years 76 85 Later than 3 years but not later than 5 years 71 66 254 262

64 Ministry of Transport Annual Report 2008 13. PROPERTY, PLANT AND EQUIPMENT

2008 2007 $ ‘000 $ ‘000 Leasehold Improvements 3,574 3,574 Accumulated depreciation 3,393 3,298 Carrying amount at fair value 181 276 Plant and equipment 5,594 4,987 Accumulated depreciation 4,170 3,551 Carrying amount at fair value 1,424 1,436 Finance Leased Assets (Note 7) 275,960 149,203 Accumulated amortisation 13,368 4,192 Carrying amount at fair value 262,592 145,011 Transport Infrastructure Systems Carrying amount at fair value - 2,915 Total Property, Plant and Equipment 285,128 160,679 Accumulated depreciation and amortisation 20,931 11,041 Carrying amount at fair value 264,197 149,638

Reconciliation of the carrying amounts by asset class at the beginning and end of the current reporting period is set out below:

Carrying Carrying amount amount 1 July Depreciation (Disposals) 30 June 2007 Additions Expense /Transfers 2008 $’000 $’000 $’000 $’000 $’000 Leasehold improvements 276 - (95) - 181 Plant and equipment 1,436 463 (475) - 1,424 Transport infrastructure systems (Note 4) 2,915 - - (2,915) - Finance leased assets 145,011 126,757 (9,176) - 262,592 149,638 127,220 (9,746) (2,915) 264,197

Carrying Carrying amount amount 1 July Depreciation (Disposals) 30 June 2006 Additions Expense /Transfers 2007 $’000 $’000 $’000 $’000 $’000 Leasehold improvements 808 40 572 - 276 Plant and equipment 1,156 690 511 101 1,436 Transport infrastructure systems 2,915 - - - 2,915 Finance leased assets 33,249 115,450 3,688 - 145,011 38,128 116,180 4,771 101 149,638

Ministry of Transport Annual Report 2008 65 FINANCIAL Statements

MINISTRY OF TRANSPORT Notes to and Forming Part of the Financial Statements for the year ended 30 June 2008

14. INTANGIBLE ASSETS 2008 2007 $ ‘000 $ ‘000 Computer systems 17,472 14,484 Accumulated amortisation 8,452 6,082 Carrying amount at fair value 9,020 8,402 Ultimo Pyrmont Light Rail Line (UPLRL) 25,711 22,540 Carrying amount at fair value 25,711 22,540 Total Intangible Assets 43,183 37,024 Accumulated Amortisation 8,452 6,082 Carrying amount at fair value 34,731 30,942

Reconciliation of the carrying amounts by asset class at the beginning and end of the current reporting period is set out below:

Carrying Carrying amount Amortisation amount 1 July 2007 Additions Expense 30 June 2008 $’000 $’000 $’000 $’000 Computer systems 8,402 2,988 (2,370) 9,020 Ultimo Pyrmont Light Rail 22,540 3,171 - 25,711 30,942 6,159 (2,370) 34,731

Carrying Carrying amount Amortisation amount 1 July 2006 Additions Expense 30 June 2007 $’000 $’000 $’000 $’000 Computer systems 10,206 541 (2,345) 8,402 Ultimo Pyrmont Light Rail 19,569 2,971 - 22,540 29,775 3,512 2,345 30,942

66 Ministry of Transport Annual Report 2008 15. PAYABLES

2008 2007 $ ‘000 $ ‘000 Current Liabilities Creditors 1,552 405 Accruals: Salaries and on-costs (note 16) 207 89 Transport schemes and bus contracts 20,408 15,563 Others 11,790 9,171 33,957 25,228 Non-Current Liabilities Creditors 31 31 31 31

Details regarding credit risk, liquidity risk and market risk, including maturity analysis of the above are disclosed in Note 28. 16. PROVISIONS 2008 2007 $ ‘000 $ ‘000 Current Liabilities Recreation leave 3,097 3,093 Employee related oncost 610 721 3,707 3,814 Aggregate employee benefits and related on-cost Provisions – current 3,097 3,093 Employee related oncost 610 721 Accrued salaries (Note 15) 207 89 3,914 3,903

17. OTHER 2008 2007 $ ‘000 $ ‘000 Liability - Consolidated Fund (Note 6) - 3,425 - 3,425

Ministry of Transport Annual Report 2008 67 FINANCIAL Statements

MINISTRY OF TRANSPORT Notes to and Forming Part of the Financial Statements for the year ended 30 June 2008

18. BORROWINGS 2008 2007 $ ‘000 $ ‘000 Current Liabilities Finance Leases (Note 7 and 20(d)) 11,382 6,084 11,382 6,084 Non-Current Liabilities Finance Leases (Note 7 and 20(d)) 251,209 138,926 251,209 138,926 262,591 145,010 Repayment of Borrowings Not later than one year 11,382 6,084 Between one and five years 54,999 29,024 Later than five years 196,210 109,902 262,591 145,010

The Ministry is contracted to fund the acquisition of new buses under the Metropolitan and Outer Metropolitan Bus System Contracts. This funding arrangement is considered to be a “deemed” finance lease. Details regarding credit risk, liquidity risk and market risk, including maturity analysis of the above are disclosed in Note 28.

19. CHANGES IN EQUITY 2008 2007 $ ‘000 $ ‘000 Opening equity 72,108 83,264 Increase in net assets from administrative restructure - 677 Surplus/(Deficit) for the year 11,683 (11,833) Balance at the end of the financial period 83,791 72,108

68 Ministry of Transport Annual Report 2008 20. COMMITMENTS FOR EXPENDITURE 2008 2007 $ ‘000 $ ‘000 (a) Capital Commitments Aggregate capital expenditure contracted at balance date and not provided for: 2,100 2,761 Not later than one year 2,100 2,761 Later than one year but not later than five years - - Total (including GST) 2,100 2,761 (b) Other Expenditure Commitments Aggregate other expenditure contracted for at balance date and not provided for: 2,353,174 2,984,017 Not later than one year 642,950 564,931 Later than one year but not later than five years 1,710,224 2,247,200 Later than five years - 171,886 Total (including GST) 2,353,174 2,984,017 Other expenditure commitments include the obligations under the Sydney Metropolitan and Outer Metropolitan Bus System Contracts. The portion of these Contracts relating to the funding of new buses is reported under finance Leased liabilities (Note 18). (c) Operating Lease Commitments Future non-cancellable operating lease rentals not provided for: 9,763 8,099 Not later than one year 3,624 2,719 Later than one year but not later than five years 6,139 5,380 Later than five years - - Total (including GST) 9,763 8,099 The Ministry leases its motor vehicles, office accommodation and some equipment. Input tax on all commitments estimated at $111m (2006-07 - $151m) will be recouped from the Australian Taxation Office.

Ministry of Transport Annual Report 2008 69 FINANCIAL Statements

MINISTRY OF TRANSPORT Notes to and Forming Part of the Financial Statements for the year ended 30 June 2008

2008 2007 20. COMMITMENTS FOR EXPENDITURE Continued $ ‘000 $ ‘000 d) Finance Lease Commitments The Ministry is contracted to fund the acquisition of new buses under the Metropolitan and Outer Metropolitan Bus System Contracts. This funding arrangement is a “deemed” finance lease and the finance lease commitments are as follows: Minimum lease payments commitments: Not later than one year 30,663 16,318 Later than one year but not later five years 122,651 65,113 Later than five years 269,034 151,176 Minimum lease payments 422,348 232,607 Less: Future finance costs 159,757 87,597 Present value of minimum lease payments 262,591 145,010 Classified as follows Current liabilities (Note 18) 11,382 6,084 Non-current liabilities (Note 18) 251,209 138,926 262,591 145,010 Present value of finance lease commitments: Not later than one year 11,382 6,084 Later than one year but not later than five years 54,999 29,024 Later than five years 196,210 109,902 262,591 145,010

21. CONTINGENT LIABILITIES AND GUARANTEES

Contingent Liabilities grain business for completion of the mandatory works The Ministry has no material contingent liabilities as at specified in the new Works Deed. 30 June 2008. In addition the Ministry also holds various performance bonds totalling $25m relating to the provision of bus Guarantees services under the Metropolitan and Outer Metropolitan The Ministry holds guarantees of $70m from Pacific Bus System Contracts. National as security for contractual performance in its

70 Ministry of Transport Annual Report 2008 22. BUDGET REVIEW

Net Cost of Services contributions for the North Sydney Rail Station The net cost of services for the 12 months ended 30 improvements. The grants received in 2007-08 June 2008 was $3,407m compared to the budget of were approximately $6m higher than budget $3,453m, an underspending of $46m. The main factors Assets and Liabilities contributing to this result are summarised below: The main changes in the Balance Sheet are set out • Other operating expenses were approximately below: $4m less than budgeted expenditure mainly due to lower contractors’ expenditure • Cash held was higher than budget due mainly to lower than expected payments during 2007-08 • Grants and subsidies: At $2,831m, grants and following the rescheduling of works subsidies were lower than budget by $27m. This result was due to savings in some programs and • The Receivables were higher than budget mainly rescheduling of works due to Goods and Services Tax claims outstanding at balance date • Other expenses comprise the cost of bus services in the metropolitan and outer metropolitan areas • Financed leased assets have increased to reflect with savings of approximately $3m achieved the acquisition of new buses under the metropolitan against budget and outer metropolitan bus system contracts during 2007-08 • Sale of services was higher than budget due to higher than expected revenue received from • Borrowings have increased to reflect amounts services provided payable in regard to new buses acquired under the arrangements of the metropolitan • Investment revenue includes mainly interest on and outer metropolitan bus system contracts parking space levy fund balances which were not during 2007-08 included in the budget • Grants and contributions include grants received Cash Flows from the Department of Ageing, Disability and • Net cash inflows from operating activities were Home Care (to fund the Home and Community lower than the budget due to savings in some Care program), Roads and Traffic Authority and programs

23. RECONCILIATION OF CASH FLOWS FROM OPERATING ACTIVITIES TO NET COST OF SERVICES AS REPORTED IN THE OPERATING STATEMENT

2008 2007 $ ‘000 $ ‘000 Net Cash Inflow from Operating Activities 18,432 (3,960) Cash flows from Government/Appropriations (3,413,243) (3,402,276) Non-cash revenue 3,171 2,933 Assets transferred free of charge (2,915) - Acceptance by the Crown Entity of Employee Entitlements (2,233) (2,090) Impairment of receivables - (17) Depreciation and amortisation (2,940) (7,116) Increase/(Decrease) in receivables 2,432 (925) (Increase)/Decrease in creditors (9,921) 509 Net Cost of Services (3,407,217) (3,412,942)

Ministry of Transport Annual Report 2008 71 FINANCIAL Statements

MINISTRY OF TRANSPORT Notes to and Forming Part of the Financial Statements for the year ended 30 June 2008

24. NON-CASH FINANCING AND INVESTING ACTIVITIES 2008 2007 $ ‘000 $ ‘000 During the period, the Ministry undertook the following non-cash financing and investing activities: Employees’ entitlements and liabilities assumed by the Crown Entity (Note 8) 2,232 2,090 2,232 2,090

25. ADMINISTERED ASSETS AND LIABILITIES 2008 2007 $ ‘000 $ ‘000 Administered Assets Cash (Note 1) 106 209 Total Administered Assets 106 209 Administered Liabilities Payables (Note 1) 106 209 Total Administered Liabilities 106 209 Note 1: This amount represents Crown revenue collected but not remitted to the crown.

26. ADMINISTERED REVENUE - CROWN REVENUE 2008 2007 $ ‘000 $ ‘000 Private transport operators fees 15,469 16,457 Port cargo access charges 13,581 12,936 Fines 164 173 29,214 29,566

27. ADMINISTERED REVENUE - SCHEDULE OF UNCOLLECTED AMOUNTS There were no uncollected amounts for Crown revenue at 30 June 2008 and 2007.

72 Ministry of Transport Annual Report 2008 28. FINANCIAL INSTRUMENTS The Ministry’s principal financial instruments are and qualitative disclosures are included throughout outlined below. These financial instruments arise this financial report. directly from the Ministry’s operations or are required The Director General has overall responsibility for to finance the Ministry’s operations. The Ministry does the establishment and oversight of risk management not enter into or trade financial instruments, including and reviews and agrees policies for managing each of derivative financial instruments, for speculative these risks. Risk management policies are established purposes. to identify and analyse the risks faced by the Ministry, The Ministry’s main risks arising from financial to set risk limits and controls and to monitor risks. instruments are outlined below, together with the Compliance with policies is reviewed by the Audit Ministry’s objectives, policies and processes for Committee and the internal auditors on a continuous measuring and managing risk. Further quantitative basis.

(a) Financial Instruments categories

Carrying Carrying amount amount 2008 2007 Note Category $ ‘000 $ ‘000 Financial Assets Class Cash and cash equivalents 10 N/A 61,601 56,070 Receivables 11 Loans and receivables (at amortised cost) 8,241 6,672 Other financial assets 12 Loans and receivables (at amortised cost) 383 382 Financial Liabilities Class Payables 15 Financial liabilities (at amortised cost ) 33,988 25,259 Borrowings 18 Financial liabilities(at amortised cost) 262,591 145,010 The above table does not include statutory receivables and payables, prepayments and unearned income.

(b) Credit Risk Receivables – trade debtors Credit risk arises when there is the possibility of the All trade debtors are recognised as amounts receivable Ministry’s debtors defaulting on their contractual at balance date. Collectability of trade debtors obligations, resulting in a financial loss to the Ministry. is reviewed on an ongoing basis. Procedures as The maximum exposure to credit risk is generally established in the Treasurer’s Directions are followed represented by the carrying amount of the financial to recover outstanding amounts, including letters of assets (net of any allowance for impairment). demand. Debts, which are known to be uncollectable, are written off. An allowance for impairment is raised Credit risk arises from the financial assets of the when there is objective evidence that the Ministry will Ministry, including cash and receivables. No collateral not be able to collect all amounts due. This evidence is held by the Ministry. The Ministry has not granted includes past experience, and current and expected any financial guarantees. changes in economic conditions and debtor credit Cash ratings. No interest is earned on trade debtors. Sales Cash comprises cash on hand and bank balances within are made generally on 30 day terms. the NSW Treasury Banking System. Interest is earned The Ministry is not materially exposed to concentrations on daily bank balances at the monthly average NSW of credit risk to a single trade debtor or group of Treasury Corporation (TCorp) 11am unofficial cash rate, debtors. The Ministry’s debtors are mainly other NSW adjusted for a management fee to NSW Treasury. Government agencies and as such are not considered impaired

Ministry of Transport Annual Report 2008 73 FINANCIAL Statements

MINISTRY OF TRANSPORT Notes to and Forming Part of the Financial Statements for the year ended 30 June 2008

28. FINANCIAL INSTRUMENTS Continued The following debtors which are reported under “sale of services” in the receivables category of the balance sheet, are past due but are not considered impaired. Past but not Considered Total impaired impaired $’000 $’000 $’000 As at June 2008 Overdue Less than 3 months 532 532 - Greater than 3 but less than 6 months 6 6 - Greater than 6 months 139 139 - 677 677 - As at June 2007 Overdue Less than 3 months 33 33 - Greater than 3 but less than 6 months 76 76 - Greater than 6 months - - - 109 109 -

(c) Liquidity Risk Liquidity risk is the risk that the Ministry will be unable The liabilities are recognised for amounts due to be paid to meet its payment obligations when they fall due. As a in the future for goods or services received, whether or budget dependent agency the Ministry’s primary source not invoiced. Amounts owing to suppliers (which are of cash inflows is the Consolidated Fund allocation to unsecured) are settled in accordance with the policy meet its ongoing operating and capital commitments set out in Treasurer’s Direction 219.01. If trade terms including commitments to other transport agencies are not specified, payment is made no later than the as set out in the budget papers approved by the NSW end of the month following the month in which an Parliament. The Ministry is prohibited without Treasury invoice or a statement is received. Treasurer’s Direction approval from making payments in excess of its 219.01 allows the Minister to award interest for late approved allocation. As such the Ministry’s exposure to payment. liquidity risk including payment default is insignificant Accounting for deemed finance leases which are based on current Treasury policies and practices. reported as borrowings is detailed in note 1(K) and note 18.

74 Ministry of Transport Annual Report 2008 (d) Market risk (e) Interest Rate Risk Market risk is the risk that the fair value or future cash Interest rate risk is the risk that the value of the flows of a financial instrument will fluctuate because financial instruments will fluctuate due to changes in of changes in market prices. The Ministry is not market interest rates. The Ministry’s deemed finance exposed to this class of risk because as reported above leases (reported under borrowings) have fixed interest its main source of cash inflows is the Consolidated rates and the interest rate earned on its bank balances Fund allocations. The Ministry does not hold financial is determined by Treasury after taking into account the instruments for trading purposes and as such is not monthly average NSW Treasury Corporation (TCorp) exposed to market or price risks. 11am unofficial cash rate less a management fee. The Ministry’s exposure to interest rate risk is immaterial. The exposure to interest rate risk is set out below. The interest rate band of +/- 1% was advised by Treasury.

Interest rate changes -1% 1% Carrying amount Profit Equity Profit Equity $’000 $’000 $’000 $’000 $’000

2008 Financial Assets Cash 61,601 (911) (911) 911 911 Receivables 8,241 - - - - Other financial assets 383 - - - - Total 70,225 (911) (911) 911 911 Financial Liabilities Borrowings 262,591 - - - - Payable 33,988 - - - - Total 296,579 - - - -

2007 Financial Assets Cash 56,070 (834) (834) 834 834 Receivables 6,672 - - - - Other financial assets 382 - - - - Total 63,124 (834) (834) 834 834 Financial Liabilities Borrowings 145,010 - - - - Payable 25,259 - - - - Total 170,269 - - - -

The carrying values of the Ministry’s financial instruments as set out in the table above are deemed to be equivalent to their fair value.

Ministry of Transport Annual Report 2008 75 FINANCIAL Statements

MINISTRY OF TRANSPORT Notes to and Forming Part of the Financial Statements for the year ended 30 June 2008 Continued

28. FINANCIAL INSTRUMENTS Continued

Total carrying Weighted average Floating Interest Non-Interest amount as per effective interest rate Bearing Balance Sheet rate 2008 2007 2008 2007 2008 2007 2008 2007 $’000 $’000 $’000 $’000 $’000 $’000 % % Financial Assets Cash 61,601 56,070 - - 61,601 56,070 6.43 6.18 Receivables - - 8,241 6,672 8,241 6,672 - - Other financial assets - - 383 382 383 382 - - Total 61,601 56,070 8,624 7,054 70,225 63,124 Financial Liabilities Borrowings 262,591 145,010 - - 262,591 145,010 7.52 6.27 Payable - - 33,988 25,259 33,988 25,259 - - Total 262,591 145,010 33,988 25,259 296,579 170,269

END OF AUDITED FINANCIAL STATEMENTS

76 Ministry of Transport Annual Report 2008 Appendices

Ministry of Transport Annual Report 2008 77 Appendices

Contents

Appendix 1: Management and Structure – including Executive Performance Statements 79 Appendix 2: Significant Committees 81 Appendix 3: Grants to Non-Government Community Organisations 83 Appendix 4: Legal changes 86 Appendix 5: Management and Activities 89 Appendix 6: Research and Development 89 Appendix 7: Major Works in Progress 90 Appendix 8: Human Resources 91 Appendix 9: Consultants 93 Appendix 10: Equal Employment Opportunity 94 Appendix 11: Disability Plan 96 Appendix 12: Land Disposals 96 Appendix 13: Ministry of Transport Publications 96 Appendix 14: Overseas Visits 98 Appendix 15: Consumer Response 2006–07 98 Appendix 16: Guarantee of Service 100 Appendix 17: Payment of Accounts 100 Appendix 18: Time for Payment of Accounts 100 Appendix 19: Risk Management and Insurance Activities 100 Appendix 20: Disclosure of Controlled Entities 101 Appendix 21: Ethnic Affairs Priorities Statement (EAPS) 101 Appendix 22: Action Plan for Women 101 Appendix 23: Occupational Health and Safety (OHS) 102 Appendix 24: Waste Reduction 103 Appendix 25: Major Assets 103 Appendix 26: Amendments to Code of Conduct 104 Appendix 27: After Balance Date Events 104 Appendix 28: Annual Report Costs and Availability Details 104 Appendix 29: Freedom of Information (FOI) 104 Appendix 30: Implementation of Price Determinations 111 Appendix 31: Privacy Management Plan 112 Appendix 32: Acts Administered by the Minister for Transport 113 Appendix 33: Departures from Subordinate Legislation 113 Appendix 34: Government Energy Management Policy 113 Appendix 35: Electronic Service Delivery 113 Appendix 36: Credit Card Certification by Director-General 114 Appendix 37: Response to Matters Raised by the Auditor General 114 Appendix 38: Exemptions 114 Appendix 39: Contracting and Market Testing Policy 114 Appendix 40: Licensing, Accreditation and Audit Statistics 115 Appendix 41: Country Passenger Transport Infrastructure Grants Scheme 116

78 Ministry of Transport Annual Report 2008 Appendix 1: Management and Structure – including Executive Performance Statements

Names, offices and qualifications of principal officers as at 30 June 2008.

Name Position SES Level Qualifications Jim Glasson Director General 7 Bachelor of Urban and Regional Planning, Land and Engineering Survey Drafting Certificate Joanna Quilty (acting, position A/Deputy Director-General, Policy 6 Acting arrangement in place as at 30 vacant as at 30 June 2008) and Strategic Coordination Group June 2008. Peter Scarlett Executive Director, Transport 6 B Ec Cert Commerce (Accounting Services Group Procedures) Robert Chivers Corporate Counsel and Director, 4 BA, Dip. Law Legal Bill Grant Director, Transport Operations 4 BA (Hons) Rodd Staples Director, Transport Planning and 4 Bachelor of Engineering (Civil), Product Development Master of Finance (Business) Joanna Quilty (substantive posn Director, Transport Policy and 4 BA, BSW, Master of Interdisciplinary as at 30 June 2008) Reform Studies. Cassandra Wilkinson Director, Rail and Freight Policy 3 BA Pauline Ross Director, Ministerial Co-ordination 3 BA, MA, LLB Bruce Eldridge General Manager, Contracts and 3 Certificate of Transport Mgmt (CTM), Planning Master Transport Mgmt (MTM) Brendan Bruce Director, Transport Planning 2 Bachelor of Laws (Hons), Professional Legal Studies

Numbers of Executive Positions at Performance Statements – Each Level for the Current and Prior substantive Senior Executive Service Reporting Periods. staff, Level 5 and above as at SES Level 2005–06 2006–07 2007-08 30 June 2008. 1 0 0 0 2 2 1 1 Name: Jim Glasson 3 3 4 3 Title: Director-General 4 1 1 4 Level: SES Level 7 5 0 0 0 6 3 2 2 Remuneration Package: $342,186 per annum 7 1 1 1 The former Minister for Transport has indicated his 8 0 0 0 satisfaction with the performance of Mr Jim Glasson during 2007/08, as at 30 June 2008. Female Executive Mr Glasson met the requirements of his Performance Officers 3 4 3 Agreement for 2007/08, specifically the overall coordination of activities across the transport portfolio, as well as directing and leading the activities and performance of the Ministry of Transport.

Ministry of Transport Annual Report 2008 79 APPENDICES

Appendix 1 continued

To this end, Mr Glasson fulfilled specific lead roles under Name: Peter Scarlett the NSW State Plan and the Urban Transport Statement Title: Executive Director, related to increased public transport usage, improving Transport Services Group the efficiency of the road network and the achievement of transport projects in the metropolitan area as well as Level: SES Level 6 across rural and regional New South Wales. Remuneration Package: $284,894 per annum Mr Glasson successfully lead and directed collaborative The Director General has expressed satisfaction with funding, planning and delivery activities with key the performance of Mr Scarlett in the reporting period stakeholders in the central agencies of government, 2007/08 up to 30 June 2008. other New South Wales government agencies, private sector transport and infrastructure providers, Mr Scarlett met the requirements of his Performance Commonwealth government agencies and fellow Agreement for 2007/08, specifically continued effective transport agency Chief Executives in other State and allocation of funding for the provision of passenger Territory jurisdictions. transport services in New South Wales, and overall management of specific infrastructure and capital In 2007/08, Mr Glasson’s significant achievements works projects totalling well in excess of $3 billion in included: 2007/08. • Expert representation of the interests of New Mr Scarlett delivered strategic level leadership South Wales in high level Commonwealth and and direction across the entirety of the transport State forums to further the policy and regulatory portfolio’s financial management activities, as well as reform agenda specifically for the Ministry of Transport, and made a • Provided stability, leadership and direction to both significant contribution to the success of a number of public transport provision in bus, rail and ferry, as key transport portfolio activities and projects. well as privately provided bus, taxi, ferry and hire car passenger transport and carriage of freight • Delivered high level strategic direction and focus Name: Elizabeth McNamara to the reform of the bus contracting system Title: Deputy Director General across New South Wales through establishing and maintaining effective dialogue across Government, Level: SES Level 6 the community and the bus industry Remuneration Package: $284,950 per annum • Prepared the New South Wales government The Director General has expressed satisfaction with transport response to the major World Youth the performance of Ms McNamara in the reporting Day 2008 activities through strategic planning, period 2007/08 up to 23 May 2008. preparation and communication. World Youth Day 2008 was extensively planned and organised during Ms McNamara met the requirements of her this reporting period, and delivered successfully in Performance Agreement for 2007/08, including the the 2008/09 reporting period ongoing provision of NSW transport policies and strategies for passengers and freight, and advice on • Delivered, in conjunction with the Coordinator industry development, investment and regulation. General of the Department of Premier and Cabinet, the initial stages of the $12 billion North West Ms McNamara delivered strategic level leadership and Metro project for the New South Wales government, direction across the service priorities identified in the including establishing the project team and offices, NSW State Plan, the State Infrastucture Strategy and and commencing the detailed planning phases of the Urban Transport Statement across the entirety of this important public transport project the Transport Portfolio. Ms McNamara provided overall strategic leadership across the Policy and Strategic Coordination Group to support service priorities and transport improvement across New South Wales.

80 Ministry of Transport Annual Report 2008 Appendix 2: Significant Committees

In 2007-08, the following Ministry personnel provided representation to the Committee’s outlined below.

Committee Ministry Representatives Australian Passenger Transport Group Cassandra Wilkinson Australian Transport Council (ATC) Jim Glasson Barangaroo Steering Committee Jim Glasson Rodd Staples Barangaroo Transport Access Working Group Rodd Staples (Chair) Desmond Mow Bays Precinct Steering Committee Rodd Staples, Anne Purcell Bus Reform Contract Steering Committee Jim Glasson, Bill Grant Bus Priority Project Control Group Matthew James CEOs Forum on Economic Development Jim Glasson Cassandra Wilkinson Community Transport Industry Improvement Stakeholder Reference Group Caroline Mason (Chair) Simon Carroll Commuter Car Park Project Control Group Brendan Bruce (Chair) Country Passenger Transport Infrastructure Grants Scheme Assessment Panel Simon Carroll (Chair) John Hartmann Phillip Drew Hunter Rail Project Control Group Cassandra Wilkinson Interagency Standing Committee on Disability Liz McNamara Joint Officers Group (New South Wales/Cth Govt officers) Caroline Mason Simon Carroll Phillip Drew Lane Cove Tunnel Public Transport Committee Brendan Bruce (Chair) Level Crossings Strategy Council Jim Glasson (Chair) Helen Fitzgerald Major Events Coordination Committee Jim Glasson Rodd Staples Major Transport Review Project Control Group Jim Glasson (Chair) Metropolitan CEOs Group Jim Glasson Metropolitan Rail Expansion Programme Steering Committee Liz McNamara Ministry of Transport Audit Committee Liz McNamara Peter Scarlett Joanna Quilty Wendy Barrett Simon Carroll North West Metro Steering Committee Jim Glasson Rodd Staples New South Wales Government Chief Executives Committee (CEC) Jim Glasson

Ministry of Transport Annual Report 2008 81 APPENDICES

Appendix 2 continued Committee Ministry Representatives Passenger Information Review Group Jody Connor Richard Langereis Stacey Ryan Greg Nott Craig Dunn Kevin Robinson Pinch Points Project Control Group Matthew James Port Botany Logistics Task Force Jim Glasson Cassandra Wilkinson Rural and Regional Bus Reform Taskforce Bill Grant SCOT Rail Group Jim Glasson Helen Fitzgerald Sea Freight Council Jim Glasson Cassandra Wilkinson South West Rail Link Project Control Group Rodd Staples Terry Lee-Williams State Aviation Working Group Liz McNamara (Chair) John Morandini State Plan Modelling Work Group Rodd Staples (Chair) Tim Raimond Sydney CBD Bus Strategy – Working Group Brendan Bruce (Chair) Matthew James Sydney Light Rail Project Control Group Robert Chivers Sydney Ferries Services Working Group Andrew Nicholls Taxi Taskforce Bill Grant Transport Agencies Chief Executives Group (TACE) Jim Glasson Liz McNamara Transport Chief Executive Officers’ Security Committee Jim Glasson (Chair) Transport CEOs Cluster Group Jim Glasson (Chair) Transport Regulators Executive Committee (TREC) Jim Glasson Bill Grant Transport Chief Executive Officers’ Security Committee Jim Glasson (Chair) Transport Security Working Group Greg Nott John Morandini Urban Congestion Management Group Cassandra Wilkinson Joanna Quilty Urban Transport Implementation CEOs Group Jim Glasson (Chair) Liz McNamara Rodd Staples Tim Raimond Joanna Quilty Victoria Road Upgrade Matthew James World Youth Day Coordinating Authority (WYDCA) Advisory Board Jim Glasson World Youth Day Traffic and Transport Sub-Committee Jim Glasson (Chair) World Youth Day Transport CEO’s Committee Jim Glasson (Chair)

82 Ministry of Transport Annual Report 2008 Appendix 3: Grants to Non-Government Community Organisations

This table outlines the grants disbursed to Non-Government community organisations during 2007/08 under a range of funded programs in support of the Ministry’s administration of Local and Community Transport. Community Transport Grants Disbursed To Non-Government Organisations 2007–08

Area Community Assistance Transport Home and Scheme Programme Community Organisation Funds Funds Care Funds Grand Total Aboriginal Culture and Resource Centre (ACRC) Blue Mtn 0 0 $23,483 $23,483 Accessible Bridge Services Inc 0 0 $426,395 $426,395 Awabakal Newcastle Aboriginal Co-op Ltd 0 0 $171,294 $171,294 Bankstown Community Transport Inc 0 0 $627,300 $627,300 Baptist Community Services (Auburn) 0 $63,053 $207,273 $270,326 Baptist Community Services (Wagga Wagga) 0 0 $194,577 $194,577 Bathurst Community Transport Group Inc 0 $68,303 $275,934 $344,237 Batlow Community Transport Service Inc 0 $11,975 $37,319 $49,294 Bega Valley Community Transport Service Inc 0 $20,930 $160,339 $181,269 Blacktown Community Transport Inc 0 $47,635 $642,664 $690,299 Blind And Vision Impaired Support Group $8,075 0 0 $8,075 Bungree Aboriginal Association Inc 0 0 $111,065 $111,065 Central Sydney Community Transport Group Inc 0 0 $181,851 $181,851 Cessnock Community Transport Inc 0 $150,646 $219,944 $370,590 Clarence Community Transport Inc $15,114 $67,721 $723,882 $806,717 Coalfields Neighbour Aid and Transport Service Inc 0 0 $156,602 $156,602 Coastwide Community Transport Inc 0 $34,430 $1,202,002 $1,236,432 Coffs Harbour Bellingen and Nambucca Community Transport $58,742 $73,994 $860,081 $992,817 Community Transport (Central Coast) Inc (Wyong) 0 $27,326 $1,192,325 $1,219,651 Community Transport Group Of Port Stephens Inc 0 $84,990 $411,585 $496,575 Community Transport Warren Inc 0 0 $56,064 $56,064 Community Wheels Inc 0 $115,485 $764,920 $880,405 Cowra Information and Neighbourhood Centre 0 $40,288 $81,608 $121,896 Disabled Alternative Road Travel Services 0 0 $255,735 $255,735 Dubbo Community Services and Information Services Inc 0 $11,117 $309,137 $320,254 Dungog and District Neighbourcare Inc $4,685 $3,862 $161,725 $170,272 Far West HACC Services Inc (Broken Hill) 0 $19,272 $85,330 $104,602 GREAT Community Transport Inc $31,238 $35,800 $843,090 $910,128 Greater Inner West Community Transport Inc 0 0 $913,966 $913,966 Guriwal Aboriginal Corporation 0 0 $201,170 $201,170

Ministry of Transport Annual Report 2008 83 APPENDICES Appendix 3 continued

Area Community Assistance Transport Home and Scheme Programme Community Organisation Funds Funds Care Funds Grand Total Gwydir HACC Services Inc 0 $17,508 $152,616 $170,124 Hastings Macleay Community Transport Service Inc 0 $12,403 $915,530 $927,933 Holdsworth Street Community Care Inc 0 0 $185,184 $185,184 Hornsby Kur-Ring-Gai Community Aged/Disabled Transport 0 0 $389,813 $389,813 Illawarra Community Services Inc 0 $32,750 $300,621 $333,371 Inner West Community Transport Inc 0 0 $463,885 $463,885 Inverell HACC Services Inc 0 $6,959 $140,061 $147,020 Kalianna Enterprises Inc 0 $23,020 $400,252 $423,272 Lake Cargelligo and District Care For The Aged Association 0 $7,098 $77,706 $84,804 Lane Cove Meeting House Association Inc 0 0 $44,600 $44,600 Leichhardt Community Transport Group Inc 0 $61,948 $224,527 $286,475 Lithgow Community Transport (Translink) Inc 0 $30,900 $174,050 $204,950 Liverpool District Combined Senior Citizens Progress 0 $13,345 0 $13,345 Lockhart and Districts Community Services Inc 0 $11,427 $51,031 $62,458 Lower North Shore Community Transport Inc 0 $34,007 $566,729 $600,736 Maitland Community Transport and Neighbour Aid Inc 0 $63,641 $468,828 $532,469 Manly-Warringah Pittwater Community Transport Inc 0 $37,375 $365,903 $403,278 Manning Valley and Area Community Transport Group Inc 0 $116,678 $779,197 $895,875 Mercy Community Services 0 $81,167 $798,819 $879,986 Murrumburrah-Harden Flexible Care Services Inc 0 $2,933 $34,068 $37,001 Narrabri Home And Community Care Inc 0 0 $123,705 $123,705 Newcastle Community Transport Group Inc 0 0 $460,214 $460,214 Northern Illawarra Neighbour Aid Inc 0 $13,149 $38,301 $51,450 Northern Rivers Community Transport Inc $5,720 $68,600 $769,886 $844,206 Northern Rivers Social Development Council $82,382 0 0 $82,382 Orange Community Resource Organisation (OCRO) 0 0 $211,091 $211,091 Oxley Community Transport Service Inc 0 $95,656 $351,093 $446,749 Parkes and District Information And Neighbourhood Centre 0 $43,711 $157,521 $201,232 Peak Hill Community Bus Committee Inc 0 0 $16,337 $16,337 Randwick-Waverley Community Transport Group Inc 0 0 $653,882 $653,882 Regional Social Development Group Inc 0 $17,297 $109,671 $126,968 Ryde-Hunters Hill Community Transport Association 0 0 $378,989 $378,989 Rylstone District Care and Transport 0 0 $15,778 $15,778 Scotland Island Residents Association Inc 0 $14,721 0 $14,721 Shoalhaven Community Transport Service Inc $45,381 $113,035 $560,235 $718,651 Singleton HACC Services Inc 0 0 $190,149 $190,149

84 Ministry of Transport Annual Report 2008 Area Community Area Community Assistance Transport Home and Assistance Transport Home and Scheme Programme Community Scheme Programme Community Organisation Funds Funds Care Funds Grand Total Organisation Funds Funds Care Funds Grand Total Gwydir HACC Services Inc 0 $17,508 $152,616 $170,124 Sisters of Charity Outreach 0 0 $173 $173 Hastings Macleay Community Transport Service Inc 0 $12,403 $915,530 $927,933 South East Neighbourhood Centre 0 0 $206,721 $206,721 Holdsworth Street Community Care Inc 0 0 $185,184 $185,184 South Sydney Community Transport Inc 0 $67,411 $452,081 $519,492 Hornsby Kur-Ring-Gai Community South West Community Transport Inc 0 $20,135 $1,993,565 $2,013,700 Aged/Disabled Transport 0 0 $389,813 $389,813 South West Community Transport Inc Illawarra Community Services Inc 0 $32,750 $300,621 $333,371 (Walomi Aboriginal) 0 0 $379,018 $379,018 Inner West Community Transport Inc 0 0 $463,885 $463,885 Southern Highlands Community Transport Inc 0 $73,739 $417,854 $491,593 Inverell HACC Services Inc 0 $6,959 $140,061 $147,020 St George Community Transport Project Inc 0 $39,599 $816,224 $855,823 Kalianna Enterprises Inc 0 $23,020 $400,252 $423,272 Summit Care Inc (Former Griffith) 0 $39,475 $188,856 $228,331 Lake Cargelligo and District Sutherland Shire Community Transport Inc 0 $29,428 $514,393 $543,821 Care For The Aged Association 0 $7,098 $77,706 $84,804 Sydney Metro Community Transport Inc-DVA 0 0 $150,000 $150,000 Lane Cove Meeting House Association Inc 0 0 $44,600 $44,600 Tenterfield HACC Committee Inc 0 0 $204,619 $204,619 Leichhardt Community Transport Group Inc 0 $61,948 $224,527 $286,475 Tweed Byron Ballina Community Transport Project Inc $28,532 $42,343 $1,001,082 $1,071,957 Lithgow Community Transport (Translink) Inc 0 $30,900 $174,050 $204,950 Upper Clarence Valley Health And Welfare Council Inc 0 0 $6,389 $6,389 Liverpool District Combined Senior Citizens Progress 0 $13,345 0 $13,345 Upper Hunter Community Care Inc $95,132 $30,112 $303,866 $429,110 Lockhart and Districts Community Services Inc 0 $11,427 $51,031 $62,458 Weddin Community Services Inc 0 $11,613 $85,950 $97,563 Lower North Shore Community Transport Inc 0 $34,007 $566,729 $600,736 Wee Waa and District Home and Community Care Maitland Community Transport and Neighbour Aid Inc 0 $63,641 $468,828 $532,469 Association 0 $44,386 0 $44,386 Manly-Warringah Pittwater Community Transport Inc 0 $37,375 $365,903 $403,278 Western Region Community Transport Forum Inc 0 0 $19,201 $19,201 Manning Valley and Area Western Sydney Community Forum $149,039 0 0 $149,039 Community Transport Group Inc 0 $116,678 $779,197 $895,875 Wyalong and District Community Transport Group Inc 0 0 $86,094 $86,094 Mercy Community Services 0 $81,167 $798,819 $879,986 Young Community Transport Service Inc 0 $14,366 $107,516 $121,882 Murrumburrah-Harden Flexible Care Services Inc 0 $2,933 $34,068 $37,001 Narrabri Home And Community Care Inc 0 0 $123,705 $123,705 TOTALS $524,040 $2,208,759 $29,002,537 $31,735,337 Newcastle Community Transport Group Inc 0 0 $460,214 $460,214 Northern Illawarra Neighbour Aid Inc 0 $13,149 $38,301 $51,450 Northern Rivers Community Transport Inc $5,720 $68,600 $769,886 $844,206 Northern Rivers Social Development Council $82,382 0 0 $82,382 Orange Community Resource Organisation (OCRO) 0 0 $211,091 $211,091 Oxley Community Transport Service Inc 0 $95,656 $351,093 $446,749 Parkes and District Information And Neighbourhood Centre 0 $43,711 $157,521 $201,232 Peak Hill Community Bus Committee Inc 0 0 $16,337 $16,337 Randwick-Waverley Community Transport Group Inc 0 0 $653,882 $653,882 Regional Social Development Group Inc 0 $17,297 $109,671 $126,968 Ryde-Hunters Hill Community Transport Association 0 0 $378,989 $378,989 Rylstone District Care and Transport 0 0 $15,778 $15,778 Scotland Island Residents Association Inc 0 $14,721 0 $14,721 Shoalhaven Community Transport Service Inc $45,381 $113,035 $560,235 $718,651 Singleton HACC Services Inc 0 0 $190,149 $190,149

Ministry of Transport Annual Report 2008 85 APPENDICES

Appendix 4: Legal changes

1. Administration of Acts Parking Space Levy Act 1992 • Parking Space Levy Amendment (Exemption) During the period 1 July 2007 to 30 June 2008, the Regulation 2007 administration of the following Acts was (subject to the - Government Gazette No. 103 of 24 Note under) allocated to the Minister for Transport: August 2007 – commenced on gazettal. • Air Navigation Act 1938 No. 9 The object of this Regulation is to amend the • Air Transport Act 1964 No. 36 Parking Space Levy Regulation 1997 to extend the • Border Railways (Grain Elevators) Amendment Act exemption that applies to the owners of certain 1957 No. 9* premises that are located in the City of Sydney • Broken Hill to South Australian Border Railway that, immediately before 8 May 2003, were not Agreement Act 1968 No. 59 part of the City of Sydney. The extended exemption • Civil Aviation (Carrier’s Liability) Act 1967 No. 64 applies to: • Glenreagh to Dorrigo Railway (Closure) Act 1993 No. 65 (i) any requirement to pay the levy that would • National Rail Corporation (Agreement) Act 1991 otherwise be payable on 1 September 2007, and No. 82 (ii) any requirement to furnish a return that • Parking Space Levy Act 1992 No. 32 would otherwise be required to be furnished on 1 • Passenger Transport Act 1990 No. 39 September 2007. • Rail Safety Act 2002 No. 96 • Railway Construction (East Hills to Campbelltown) Rail Safety Act 2002 Act 1983 No. 111 • Rail Safety (General) Amendment (Exchange of • Railway Construction (Maldon to Port Kembla) Act Information) Regulation 2007 1983 No. 112 - Government Gazette No. 103 of 24 August 2007 • Transport Administration Act 1988 No. 109 (except – commenced on gazettal. part, the Minister for Roads, and the Minister for The object of this Regulation is to prescribe Comcare Ports and Waterways) (as established by the Safety Rehabilitation and *Note: the Border Railways (Grain Elevators) Compensation Act 1988 of the Commonwealth) as Amendment Act 1957 No. 9 was repealed by Part an agency with which the Independent Transport 4 of Schedule 5 to the Statute Law (Miscellaneous Safety and Reliability Regulator may enter into an Provisions) Act (No. 2) 2007 No. 82, and relevant information sharing arrangement for the purpose provisions transferred to the Border Railways Act 1922, of sharing or exchanging information held by the with effect from 7 December 2007. Regulator and Comcare. Passenger Transport Act 1990 2. Legislative Change • Passenger Transport Regulation 2007 – Government Gazette No. 108 of 31 August 2007 (a) Acts – commenced on 1 September 2007. During the period 1 July 2007 to 30 June 2008: The object of this Regulation is to remake and (i) no amending legislation was enacted in respect of consolidate, with minor amendment and some new an Act administered by the Minister for Transport, and matter, the following Regulations: (ii) no other legislation concerning the administration (i) Passenger Transport (Bus Services) of the Minister for Transport was passed or enacted. Regulation 2000 (b) Regulations (ii) Passenger Transport (Ferry Services) (i) During the period 1 July 2007 to 30 June 2008, Regulation 2000 regulations were made under Acts administered by the (iii) Passenger Transport (General) Regulation 2000 Minister for Transport, as follows: (iv) Passenger Transport (Private Hire Vehicle Services) Regulation 2001

86 Ministry of Transport Annual Report 2008 (v) Passenger Transport (Taxi-cab Services) The object of this Order is to declare further Regulation 2001 routes to be deregulated routes, namely the routes between Sydney (Kingsford-Smith) Airport Each of the above Regulations was repealed on and each of Griffith, Lismore and Orange. Asa 1 September 2007 by s10(2) of the Subordinate consequence the declaration in the Order published Legislation Act 1989. in the Gazette on 23 June 2006 is repealed and • Passenger Transport Amendment (Authorised remade in this Order. Officers) Regulation 2008 – Government Gazette No. 43 of 18 April 2008 – (b) Notices commenced on gazettal. During the period 1 July 2007 to 30 June 2008 the following notices were published by the Ministry of The object of this Regulation is to prescribe members Transport concerning legislation administered by the of the staff of RailCorp as a class of persons who Minister for Transport: may be appointed as authorised officers for the purposes of the Passenger Transport Act 1990. • Government Gazette No. 87 of 6 July 2007 – Notice under the (ii) During the period 1 July 2007 to 30 June 2008 Subordinate Legislation Act concerning the remaking of the action was taken to postpone the automatic repeal of 1989 Passenger a regulation made under an Act administered by the Transport (Bus Services) Regulation 2000, Passenger Minister for Transport, as follows: Transport (Ferry Services) Regulation 2000, Passenger Transport (General) Regulation 2000, • Parking Space Levy Regulation 1997 Passenger Transport (Private Hire Vehicle Services) – the automatic repeal of this regulation Regulation 2001 and the Passenger Transport (Taxi- was postponed from 1 September 2007 to 1 cab Services) Regulation 2001. September 2008 by amendment to s10 of the • Government Gazette No. 101 of 17 August 2007 Subordinate Legislation Act 1989 by the Statute – Notice Under s60A of the Passenger Transport Law (Miscellaneous Provisions) Act 2007, No. 27, Act 1990 in respect of maximum fares and other effective 4 July 2007. charges payable by hirers in respect of the provision • Parking Space Levy Regulation 1997 of taxi-cab services in New South Wales. – the automatic repeal of this regulation was • Government Gazette No. 146 of 12 October (further) postponed from 1 September 2008 to 2007 – Notice under clause 187 of the Passenger 1 September 2009 by amendment to s10 of the Transport Regulation 2007 in respect of the Subordinate Legislation Act 1989 by the Statute specification of Private Hire Vehicles. Law (Miscellaneous Provisions) Act 2008, No. 62, • Government Gazette No. 37 of 28 March 2008 – effective 1 July 2008. Notice under clause 187 of the Passenger Transport Regulation 2007 in respect of the Specification and 3. Orders and Notices Criteria for Private Hire Vehicles. (a) Orders • Government Gazette No. 72 of 20 June 2008 – Notice under s60A of the Passenger Transport Act (i) During the period 1 July 2007 to 30 June 2008, 1990 in respect of maximum fares and charges for the following order was made concerning legislation taxi-cabs. administered by the Minister for Transport: • Government Gazette No. 72 of 20 June 2008 Air Transport Act 1964 – Notice under s12A of the Parking Space Levy Act • Air Transport Amendment (Deregulated Routes) 1992 determining the amount of the levy payable Order 2008 – Government Gazette No. 37of 28 under the Parking Space Levy Act 1992. March 2008 – commenced on 30 March 2008.

Ministry of Transport Annual Report 2008 87 APPENDICES

Appendix 4 continued

4. Litigation (c) Administrative Decisions Tribunal Proceedings in courts and tribunals (not including (i) Application (further) by Mr Geoffrey Dawson the Local Court) to which the Director General of the (ADT Matter No. 063442) concerning release of Ministry of Transport was a party during the period documents under the Freedom of Information Act 1 July 2007 to 30 June 2008 included the following 1989. Decision handed down 5 October 2007 in principal matters: favour of the Applicant setting aside the decision of the Ministry and in its place the Tribunal decided (a) Supreme Court that the relevant document should be released. (i) Application by Wahyu Sasterawan in the Court (ii) Application by FV (ADT Matter No. 063427) of Appeal (Matter No. 40496/07) . This application seeking review of a decision of the Ministry of concerned District Court matter No. 05/22/0149, Transport concerning an application under the decided on 7 September 2005 and sought the Passenger Transport Act 1990. Decision in favour quashing of the decision of the District Court. By of the Applicant handed down on 20 May 2008 judgement entered 5 March 2008 the orders of the (appeal pending). District Court were quashed and the proceedings remitted to the District Court for rehearing. (d) Government and Related Employees Appeal Tribunal (b) Federal Magistrates Court of Australia Appeal by a member of staff of the Ministry of (i) Claim by Margaret Penhall-Jones (No. SYG Transport (GREAT Matter No. PSD/493 of 2008) 185/2005) alleging breaches of the Disability against the decision of the Director General of the Discrimination Act 1992 (Cth). Matter heard during Ministry of Transport (hearing pending). February, March and April 2008. Judgement in favour of the Ministry of Transport handed down 24 June 2008 (appeal pending). (ii) Claim by Margaret Penhall-Jones (No. 1233/2007) alleging breaches of the Disability Discrimination Act 1992 (Cth). Matter heard during February, March and April 2008. Judgement in favour of the Ministry of Transport handed down on 24 June 2008 (appeal pending).

88 Ministry of Transport Annual Report 2008 Appendix 5: Appendix 6: Management and Activities Research and Development

Internal and External Performance Listed below is a summary of completed research, as Reviews well as continuing research and development activities undertaken by the Ministry of Transport’s Transport The Ministry’s Audit Committee directed an ongoing Data Centre to 30 June 2008. programme of internal audits of its key operations in 2007/08, including: • Household Travel Survey — produces the only source of detailed travel data for Sydney collected • Preparedness in the event of Transport that is continuously throughout the year. This Emergencies data is used to provide an understanding of travel • Driver Authorisation Processes behaviour and to monitor NSW State Plan targets, • Claim and verification processes for the payment of such as public transport mode share Private Ferry Operators • Strategic Travel Model — produces travel forecasts • Coordination processes for the provision of that underpin transport and land-use planning transport to disadvantaged groups decisions • Approval and certification processes for the • Sydney Land-use Model — produces small area payment of general operating expenses population and employment forecasts which reflect the Metropolitan Strategy and Metropolitan • Release of sensitive and unauthorised information Development program and is an essential input to The Ministry’s Internal Audit objectives were achieved the Strategic Travel Model in accordance with the approved internal audit plans. • Place of Work Profile Data (development and The Ministry used audit services engaged in accordance validation from the 2006 Census) — produces with Government Contract 7174 – Audit and Audit detailed data about the journey to work and is a key Related Services, 2006-2009. input to transport planning for the whole state The Ministry’s Audit Committee met regularly Many of the publications of the Transport Data Centre throughout the reporting period, in accordance are publicly available on the Ministry’s website at with the Ministry’s Internal Audit Charter. The www.transport.nsw.gov.au/tdc/publications.html Ministry’s Internal Audit Committee is comprised of an independent Chair, senior Ministry executives and representatives from the NSW Audit Office. Management Improvement Plans The Strategic Management Calendar guided the Ministry’s main planning, budgeting and reporting processes over 2007–08. The Results and Services Plan 2007–2008 was further developed to reflect new and emerging issues and in particular the Ministry’s lead role in co-ordinating with partner delivery agencies to progress the delivery of priorities under the New South Wales State Plan. The Ministry’s planning role in co- ordinating new and accelerated initiatives to cater for passenger transport growth under the Urban Transport Statement is also reflected. Additional key performance measures have been developed around these priorities. The Ministry’s Corporate Plan is available at www. transport.nsw.gov.au .

Ministry of Transport Annual Report 2008 89 APPENDICES

Appendix 7: Major Works in Progress

Transport Interchanges and Car Parks Transport Infrastructure Improvement The Ministry of Transport administers the Parking $10.23 million from the infrastructure improvement Space Levy fund pursuant to the Parking Space Levy program was provided to RailCorp as part of the New Act 1992. These funds are hypothecated to the South Wales contribution to the Southern Sydney provision of a range of transport infrastructure to Freight Line Project which is being delivered by the facilitate better access to public transport services. The Australian Rail Track Corporation. Ministry manages a comprehensive program of works that primarily provides inter-modal interchanges and Information and Communications commuter car parks. Technology Projects The main components of expenditure in 2007–08 The Ministry’s Business Improvement Program is in included $1.6 million towards the North West final testing prior to going into production use. The Transitway (T-way) project and $8 million towards Program supports the new Bus Contracts, schemes’ the acquisition of properties to enable delivery of administration and payment systems. The legacy a new bus interchange at Hurstville rail station. schemes’ case management system BusFair was Progress payments were made for works in progress replaced as part of the programme. at Holsworthy ($2.5 million), Bankstown ($1.5 million), Macarthur ($4.5 million), Morisset ($2.5 million) and Windsor ($2.5 million). New work and maintenance on the Sydney Light Rail corridor amounted to $2 million in 2007-08. During 2007–08 several other infrastructure projects were progressed through a development phase. These projects include Wentworthville commuter car park, Woy Woy commuter car park expansion and Tuggerah interchange and car park upgrade. These projects are expected to be under construction during 2008/09. Additionally, work continues on the installation of bus stop plinths along strategic bus corridors across the Sydney bus network. The secure bicycle locker programme installed more than 400 new lockers.

90 Ministry of Transport Annual Report 2008 Appendix 8: Human Resources

The Ministry has experienced growth during the and Product Development and the Transport Data reporting period in the overall structure of the Agency Centre into the Division and the staff population. Action commenced in the last reporting period for the Growth has come with the addition of the North restructure of the Policy and Strategic Coordination West Metro Project and the integration of two areas group has largely been completed with the exception of incorporated into the Ministry during the last reporting a few positions in the Rail, Freight Policy Division. It is period, the Centre for Transport Planning and Product envisaged that work will commence on the restructure development and the Transport Data Centre. of this Division in the coming year. This growth was in tandem with non SES staff being In accordance with the Department of Premier and afforded a 4 percent wage increase, under the Crown Cabinet, and the Ministry’s consultative processes and Employee’s Salaries Award effective from 13 July 2007, policies, staff of the Ministry and the representative being the commencement of the first full pay period as unions have continued to be consulted during the prescribed by the Award. course of the restructure and realignment processes. In addition, Senior Executive Service (SES) and Chief As in recent reporting periods the Ministry has Executive Service (CES) staff of the Ministry were continued in the Service Partnership arrangement for afforded a remuneration increase through the 2007 the provision of payroll services by ServiceFirst, formerly Statutory and Other Offices Remuneration Tribunal the Central Corporate Services Unit of the Department (SOORT). The process of performance review was of Commerce. This practice is in adherence to the carried out in accordance with the provisions, policies Government’s Corporate Services Reform strategies. and guidelines of the Department of Premier and The Partnership has been in place since April 2005 Cabinet. Following the performance review process with annual reviews of the agreement and regular SES officers were granted an increase of 2.5 percent relationship meetings. The Ministry recently engaged with one officer being granted an increase above the the services of an independent auditor to review a 2.5 percent SOORT Determination in recognition of number of facets of the service arrangement and skills and performance. service provision. The findings and recommendations will be taken into consideration and where appropriate During the reporting period the Ministry undertook steps taken for their implementation in the next the following structural changes and realignments: reporting period. Transport Operations The Ministry’s Employee Relations branch continues • Realignment of a number of areas into a Schemes with the Service Level Agreement providing for Branch, comprising School Student Transport the delivery of Human Resource advice, functions Scheme, Private Vehicle Conveyance and Taxi and services for the Public Transport Ticketing Transport Subsidy Scheme Corporation. • Temporary structures in the Newcastle and Initiatives in the area of Human Resources include: Wollongong Regional Offices in order to progress • The delivery of customised Code of Conduct and Bus Contract reform Ethics information sessions for all staff, temporary • Streamlining the functions of the Systems, employees and contractors Infrastructure and Performance area into other • Commencement of delivering Fraud and Corruption functional areas of the Ministry Prevention workshops for all staff, temporary • Creation of a number of new roles to progress the employees and contractors. Delivery of the Bus Reform agenda workshops will continue during the next reporting Policy and Strategic Coordination Group period with further workshops being researched and considered for the delivery of Dignity and • Realignment of the structure to integrate and Respect Management Workshops streamline the functions of the Centre for Planning

Ministry of Transport Annual Report 2008 91 APPENDICES

Appendix 8 continued

2.1% 1.7% 1.4% 1.6% 2.1% 1.7% Work- related 1.5% to 1.5% to Requiring Requiring a Disability People with People Adjustment at each Level at each 6% 7% 8% 6% 3% 20% 7.1% with a People People 5.7% to 5.7% to Disability 9% 4% 7% 13% 14% First 10.2% People People Whose 8.4% to 8.4% to 10 26 Language Language 335 299 Spoken as Spoken not English a Child was a Child was 2007-08 9% Subgroup as Estimated Percent of Total StaffSubgroup as Estimated Percent of Total 21% 31% 22% 40% 27% 23.4% Ethno- Ethnic, People People 9 Groups 25 Minority 20.6% to 20.6% to Religious Religious 296 262 from Racial, 2006–07 and 1.0% 0.7% 1.4% 1.0% Strait Torres Torres People People 0.6% to 0.6% to 10 27 Islanders 217 254 Aboriginal 2005–06 30% 53% 33% 50% 56% 75% 100% Staff Level at each Women 8 27 258 223 70% Subgroup as Percent of Total Subgroup as Percent of Total 47% 67% 50% 44% 25% Men 2004–05 91% 89% 60% 86% 92% 90% 100% Respondents 5 10 81 68 67 104 335 STAFF STAFF TOTAL TOTAL (Number) LEVEL TOTAL < $35,266 confidence level) > $105,923 (SES) > $105,923 Estimate Range (95% $35,266 - $46,319 $46,320 - $51,783 $51,784 - $65,526 $51,784 $65,527 - $84,737 $84,738 - $105,923 > $105,923 (non SES) > $105,923 TOTAL Senior Executive Officer Senior Officer Department of Transport Officer known as DTO under DTO Officer known as Department of Transport the agencies Enterprise Agreement Staff Category by Number Ministry of Transport 2007/08 - Percent of Total Staff - Percent of Total by LevelMinistry 2007/08 of Transport

92 Ministry of Transport Annual Report 2008 Appendix 9: Consultants Consultants over $30,000

Name of Consultant Amount $’000 Purpose Austraffic (NSW) Pty Ltd 78 CBD Bus Strategy Booz and Co (Australia) Pty Ltd 513 Response to the Walker Inquiry Mandis Roberts Pty Ltd 159 Metro Rail Strategy McCormick Rankin Cagney Pty Ltd 49 Benchmarking–Bus Contracts Parsons Brinckerhoff 327 Various rail feasibility studies SAHA International 44 Benchmarking–Bus Contracts The Hensher Group 64 Benchmarking–Bus Contracts The Lancestock Consulting Trust 180 Assessment of ticketing project

Consultants under $30,000

Eight engagements 129 Total 1,543

Ministry of Transport Annual Report 2008 93 APPENDICES

Appendix 10: Equal Employment Opportunity

Trends in the Representation of EEO Groups Benchmark EEO Group or Target 2006 2007 2008 Women 50% 50% 51% 53% Aboriginal people and Torres Strait Islanders 2% - - 0.7% People whose first language was not English 20% 30% 7% 9% People with a disability 12% 8% 7% 6% People with a disability requiring work-related adjustment 7% 1.7% 2.3% 1.7%

Trends in the Distribution of EEO Groups

Women 100 87 82 88 Aboriginal people and Torres Strait Islanders 100 n/a n/a n/a People whose first language was not English 100 94 101 97 People with a disability 100 108 99 102 People with a disability requiring work-related adjustment 100 n/a n/a n/a

Notes: 1. Staff numbers as at 30 June 2008. 2. Excludes casual staff. 3. A Distribution Index of 100 indicates that the centre of the EEO group across salary levels is equivalent to that of other staff. Values less than 100 means that the EEO group tends to be more concentrated at lower salary levels than is the case for other staff. The more pronounced the tendency is, the lower the index will be. In some cases the index may be more than 100, indicating that the EEO group is less concentrated at lower salary levels. The Distribution Index is automatically calculated by the software provided by ODEOPE. 4. The Distribution Index is not calculated where EEO group or non-EEO group numbers are less than 20.

Training and Development In the course of this reporting period the Ministry’s agency directed sessions in Code of Conduct and Staff Development and Training Committee supported Ethics and the commencement of sessions in Fraud a proposal to shift the agencies focus on training and and Corruption Awareness workshops. development from the development and publication of During the next reporting period it is envisaged that a Ministry Training Calendar to providing information further tailoring of training to individual Divisions via the Intranet to a number of government preferred within the Ministry will occur with initial focus on training providers, thereby providing wider scope the Ministry’s Transport Operations Division, the main for staff and increased flexibility for staff and their focus of which is the delivery of customer service to the supervisors/managers to identify individual training New South Wales community and relevant businesses opportunities. In addition, the Ministry has provided within the transport industry.

94 Ministry of Transport Annual Report 2008 Identified Positions Staff of the Ministry can access training courses on Job Seeking and Career Development. Additionally, Support was given to a strategy providing support and access is available to Selection Techniques courses enhancing the prospects of employment of people of for Committee members. Committee members are Aboriginal or Torres Strait Islander background. The encouraged to visit the EEO internet site and refresh strategy runs for a number of reporting periods with their skills and knowledge on merit selection. initiatives for this reporting period including: • Targeted recruitment strategy in accordance with Policies and Procedures Part 9A of the Anti-Discrimination Act 1977 for A review of the Ministry’s documented information on Community Liaison roles, utilising media specialised the Intranet has commenced and will continue during for Aboriginal communities, such as the Koori Mail the next reporting period. The review is focusing • Consideration of newly established positions that on the currency and relevance of documents and would be suitable for classification as Identified opportunities for enhancement and simplification for Positions in line with Sections 122J and 122K of the reader. the NSW Anti-Discrimination Act 1977 Endorsement of a Sick Leave Policy and Policy for Scholarships and Graduate the improved management of Sick Leave, identified Development Opportunities for Staff as commenced in the last reporting period, has been given through the Ministry’s Consultative processes. The Ministry, as in the past, continues to support The Guide to Managing Sick Leave policy supports and encourage staff nomination and participation in the provisions of the Sick Leave Policy and is an aid educational activities. Encouragement and support for managers to assist staff with medical or sickness has been provided to staff to undertake specialised concerns. development opportunities offered across the Public Sector by the Department of Premier and Cabinet. At the close of the reporting period work had commenced on the development of a new Grievance The Ministry participated in the Fast-track Graduate and Grievance Management Policy. Further, work was Recruitment Strategy that was piloted by the planned for the development of a Ministry Statement Department of Premier and Cabinet during the for a Harassment Free Workplace. reporting period. Through participation in this program the Ministry established a graduate policy role that was Review of the Ministry’s Flexible Working Hours subsequently filled by an EEO target group member. Agreement has been delayed at the request of the unions in light of the NSW Wages Claim for Public Additionally, the Ministry provides access for staff Servants. It is anticipated that this matter may be to study time and leave provisions and requests for progressed in the next reporting period. financial assistance for undertaking private study are considered by the Staff Development and Training Action on undertaking an EEO Resurvey of Ministry Committee. staff will progressed in the next reporting period.

Recruitment Future EEO Strategies for 2008-09 The Ministry continues to recruit to vacancies through The Ministry will continue with the implementation of the principles of merit selection. This includes the agreed strategy for the employment of people from substantively vacant positions and, where practical, an Aboriginal or Toriest Strait Islander background. positions temporarily vacant where the opportunity The resurvey of staff will be conducted as a component exceeds 3 months. of the Ministry’s development of a Workforce Management Strategic Plan.

Ministry of Transport Annual Report 2008 95 APPENDICES

Appendix 11: • A Discussion Paper on the Rural Taxi Industry in New South Wales Disability Plan • Grain Infrastructure Advisory Committee Report • Guide to Bus Services at Parramatta Transport Under the Disability Services Act 1993, the Ministry Interchange of Transport is the co-ordinating agency for disability • Guidelines Relating to Drug and Alcohol Programs action plans in the New South Wales Transport Portfolio. for Bus Operators The Accessible Transport Action Plan outlines: • Guidelines Relating to Drug and Alcohol Programs • Responsibilities of transport agencies for Ferry Operators • The guiding principles towards integrating • Guidelines for Managing School Students’ accessible transport services; and Behaviour on Buses - A code of conduct for • Progress to date and future strategies for the students, and procedures for bus drivers, operators, provision of accessible transport services school principals and parents/carers. The Accessible Transport Action Plan was updated ºº Code of Conduct Translations in December 2007 and is on the Ministry’s website - Arabic at www.transport.nsw.gov.au. As part of the action - Chinese planning process, consultation was undertaken with - Samoan the Accessible Transport Consultative Group (ATCG) - Spanish which first met in November 2007. It is anticipated that - Vietnamese a further update of the Action Plan will be undertaken • Hire Car Reports during 2008/09 in consultation with the ATCG. • Information Package to Become an Authorised Taxi Network in the Metropolitan Transport District • IPART Reports and Reviews (listed by date of publication) Appendix 12: ºº Review of Fares for Metropolitan and Outer- metropolitan Bus Services from 2 January 2008 Land Disposals ºº Review of Fares for Newcastle Services from 2 January 2008 There were no land disposals during the reporting ºº Review of Fares for Rural and Regional Buses period. and Private Ferries from 2 January 2008 ºº Maximum Fares for Taxis in New South Wales for 2007/08 - Recommendations to the Minister - July 2007 Appendix 13: Ministry of ºº IPART Review of Fares for Sydney Metropolitan Bus Services from 2 January 2007 Transport Publications ºº IPART Review of Fares for Newcastle Services from 2 January 2007 List of Current Publications – available at ºº IPART Review of Non-metropolitan Fares for www.transport.nsw.gov.au Private Buses in New South Wales from 2 January 2007 • Access Guides ºº IPART Review on Fares for Private Ferries from 2 ºº Campbelltown Interchange January 2007 ºº Holsworthy Interchange ºº IPART Review of CityRail Fares in New South ºº Macarthur Square Interchange Wales 2006 from 2 July 2006 ºº Oak Flats Interchange ºº IPART Report on Non-metropolitan Fares for ºº Parramatta Interchange Private Buses in New South Wales from 3 ºº Rockdale Interchange January 2006 • Annual Reports ºº IPART Report on the Determination of Fares • Corporate Plan for Sydney Metropolitan Bus Services from 3 • Country Transport Resource Kit January 2006 • Cross Border Transport Taskforce - Discussion ºº IPART Report on the Determination of Fares for Paper Newcastle Services from 3 January 2006

96 Ministry of Transport Annual Report 2008 ºº IPART Review on Fares for Private Ferries from Services was undertaken during 2001-02. This report 18 December 2005 proposes legislative changes to the framework ºº IPART Review of Fares for Taxis in New South • School Students’ Behaviour on Buses Brochure - Wales in 2005 Proposed from July 2005 An important message for school students, their ºº IPART Report on Fares for Private Buses from 4 parents and carers January 2005 • School Student Transport Scheme Booklet ºº IPART Review on Fares for Private Ferries from ºº English 12 December 2004 ºº Arabic ºº IPART Review of Fares for Taxis in New South ºº Chinese Wales in 2004 from 4 July 2004 ºº Filipino ºº IPART Report on Fares for Private Buses and ºº Spanish Ferries from 31 August 2003 ºº Vietnamese ºº IPART Review of Fares for Taxis in New South Wales in 2003 from 31 August 2003 • Secure Taxi Rank Users Survey ºº IPART Report on Fares for Taxis, Private Buses • Service Planning Guidelines for Bus Services in and Private Ferries Metropolitan Sydney • Integrating Land Use and Transport - A Planning • Submission to the Independent Pricing and Policy Package Regulatory Tribunal Review of Bus Fares 2004-05 • Lower Hunter Transport Working Group • Summary of Affairs of the New South Wales ºº Final Report Ministry of Transport ºº Second Report • Sydney Knowledge and Regulation Test - A Guide ºº First Report for Taxi Drivers - October 2003 • Medlock Report Into the Management of Safety • Tax Incentives for Public Transport Users Critical Infrastructure • Taxi Industry Safety and Security Taskforce - Interim • Ministerial Inquiry into Sustainable Transport (Parry Report - July 2007 Inquiry) • Taxi Industry Safety and Security Taskforce Final ºº Final Report Report - December 2007 ºº Interim Report • Wheelchair Accessible Taxi Taskforce - Interim Brief • Ministerial Inquiry into the Taxi Industry Interim to the Minister for Transport Services Report Transport Operations publications • 2002 National Taxi Users Survey Report • Guide for Authorised Taxi-cab Network Providers • Parramatta Rail Link Options Report and Taxi-cab Network Services Standards for the • Producing and Using Transport Access Guides Sydney Metropolitan, Newcastle and Wollongong • Report on Fares for Private Buses Transport Districts and the Local Government Areas • Report on New South Wales Taxi Fares of Gosford and Wyong • Review by the Infrastructure Implementation Group • Student Misbehaviour – User Guide for Bus of the Freight Infrastructure Advisory Board Report Operators and Recommendations • MyRecords – User Manual • Review of Bus Services in New South Wales • Certified Bus Operator Accreditation Scheme (Unsworth Review) (BOAS) Auditors ºº Final Report • Bus Operator Accreditation Scheme Update May ºº Interim Report 2008 • Review of the Regulatory Framework For Community • Bus Operator Accreditation Scheme Auditors and Courtesy Transport Services in New South Handbook Wales: Report May 2002 - A review of the regulatory • Code of Conduct Bus Operator Accreditation framework for Community and Courtesy Transport Scheme Auditors

Ministry of Transport Annual Report 2008 97 APPENDICES

Appendix 14: Overseas Visits

Officer Date Destination Purpose Elizabeth McNamara August 2007 Singapore Investigate high capacity buses Andrew Nicholls June 2007 New Zealand Participate in Executive Masters Aust/New Zealand School of Government Elizabeth McNamara December 2007 London, Paris Study of Metro Rail Systems and Rome Tim Raimond April 2008 Annecy, France Attend the 2008 international conference on survey methods in transport

Appendix 15: Consumer Response 2007–08 Key 131 500 Transport InfoLine Achievements for 2007-08 Initiatives in 2007–08 A redesign of the 131 500 website was completed During the reporting period the 131 500 Transport in June 2008, which has resulted in improved InfoLine continued to be the major source of transport functionality, reliability and speed and will also sustain related information in New South Wales. 9.4 million the anticipated increased traffic to the site. contacts were made to the 131 500 Transport InfoLine Call centre operators handled 2.85 million transport call centre and internet services including all call types, information calls from customers. Improvements to the emails and website visits - a 10.6 percent increase on 131 500 website and Interactive Voice Response (IVR) 2006/07. services resulted in greater use of these automated Over the reporting period, the 131 500 website channels. Automated transactions have increased by (www.131500.info) averaged over 520,000 visitors per 31 percent compared to the same period last year. month, with a peak in March 2008 of over 646,103 There were more than 6.6 million visitors to the 131 visitors to the site. This represents a 16.6 percent 500 website, (an average of 520,000 visitors per month increase on the previous year. representing an increase of 16.6 percent on 2006-07 To sustain the increased traffic to the site, it was figures) and over 33.5 million pages downloaded. updated to improve functionality, reliability and Just over 28 percent (over 815,000) of the calls speed. The Interactive Voice Response system was also received through the call centre were resolved using improved, resulting in less calls requiring operator the Interactive Voice Response system - representing assistance. an increase on the 2006-07 calls resolved. The 131 500 Transport InfoLine mobile phone internet The 131 500 Transport InfoLine received 989 complaints service also enables passengers to access timetable during the 2007–08 financial year – a modest reduction and service information direct to their mobile phones. on the previous year. The improvement in customer Over the last 12 months, more than 22,000 visits have satisfaction levels is shown in the comparison of key been recorded. This represents a 275 percent increase feedback categories over the past two years: on the previous (inaugural) year.

98 Ministry of Transport Annual Report 2008 Feedback category (During 2007–08 the feedback issues were Volume of in the following main categories) cases Rate of incidents per 100,000 contacts 131 500 Transport InfoLine Call centre 2007–08 % diff from previous yr Incorrect information from agents 259 9.08 -17.60% Agent rude/unhelpful 84 2.94 -38.02% Agent compliments 270 9.46 -10.21% Interactive voice response complaints 75 2.63 -31.54% 131 500 Transport InfoLine Website Complaints and suggestions 571 8.6 -10.20% Compliments 42 0.63 -34.08%

During the life of the existing agreement between the Transport Administration Corporation (TAC) and Stellar Call Centres, a number of changes have been made to improve the services offered to the public. Recent reviews have indicated the need for further enhancements to the service to keep abreast of public expectations and to assess new information capabilities and the diversity of information and communication channels, as they evolve. Consistent with New South Wales Government policy, the Ministry of Transport has established the Integrated Transport Information Services (ITIS) Procurement Project to undertake the specification, tendering and transitioning activities necessary to ensure the continuity of these services to the public, and provide a suitable platform for implementation of the next generation of Integrated Transport Information Services for the people of New South Wales. The Ministry will work in concert with the New South Wales Department of Commerce to undertake any necessary procurement activities.

Ministry of Transport Annual Report 2008 99 APPENDICES

Appendix 16: Guarantee of Service

The Ministry’s Customer Service Commitment was The Ministry’s Guarantee of Service is subject to placed on the website and may be viewed by going to periodic updates in order to ensure it remains www.transport.nsw.gov.au/aboutus/customer- appropriate to our customers needs. commitment.html

Appendix 17: Payment of Accounts Aged analysis at the end of each quarter

Between 60 Current (Within Less than 30 Between 30 and and 90 days More than 9 due date) days overdue 60 days overdue overdue days overdue Quarter $’000 $’000 $’000 $’000 $’000 September 890 - - - - December 2,813 - - - - March 256 - - - - June 1,444 - - - -

Appendix 18: Time for Payment of Accounts Accounts paid on time within each quarter

Quarter Total Accounts Paid on Time Total Amount Paid Target % Actual % $’000 $‘000 September 100 99.6% 818,211 821,589 December 100 99.7% 822,244 824,634 March 100 99.6% 804,977 808,397 June 100 99.3% 1,066,438 1,073,610 There were no instances in 2007–08 where the Ministry was charged interest for the late payment of accounts.

Appendix 19: Risk Management and Insurance Activities

The Ministry has an ongoing commitment to The Ministry’s Audit Committee met regularly continuously implement an effective system to throughout the reporting period, in accordance with the manage risks that may impact on business objectives Ministry’s Internal Audit Charter. The Ministry’s Internal including the protection of assets, funding and staff Audit Committee is comprised of an independent Chair, and to minimise liabilities, both personnel and public, senior Ministry executives and representatives from against loss or incidents. The foundations of standard the NSW Audit Office are also invited to participate. AS/NZS 4360:2004 are adopted. The Ministry continues to use the Treasury Managed An annual risk management workshop is conducted to Fund for its insurance purposes. review risks, identify new risks, assess risk severity and develop treatment plans. Risks are regularly reviewed by the Ministry’s Executive. 100 Ministry of Transport Annual Report 2008 Appendix 20: Disclosure of Appendix 22: Controlled Entities Action Plan for Women

The Ministry of Transport has no controlled entities. The New South Wales Government’s Action Plan for Women aims to: • Reduce violence Appendix 21: Ethnic Affairs • Promote safe and equitable workplaces • Maximise interests in economic reforms Priorities Statement (EAPS) • Promote the position of women in society; and • Improve access to education, health and quality of The Ministry’s print media includes information on the life Code of Conduct and the School Students’ Transport In addressing the New South Wales Government’s Scheme in five languages (in addition to those in Action Plan, the Ministry adheres to the following English) which are accessible on the Internet at guiding principles and incorporates then into Ministry www.transport.nsw.gov.au policy and procedures: Ministry staff have been provided with access to • Equity training in Community Engagement and Consultation • Access courses to enhance and sharpen their awareness of the • Rights needs of members of a culturally diverse community. • Natural Justice; and • Participation Position descriptions for established positions within the Ministry contain Ethnic Affaris Priorities Statement Adherence to these principles is reflected in the responsibility statements which may also form part of Ministry’s: the merit selection criteria when recruiting to vacant • Policy and Procedures positions as set out in Department of Premier and • Regulation of the industry Cabinet Circular C2008-02, dated 11 January 2008. • Representation on Committee’s working groups • Provision of educational opportunities; and • Carriage of compliance activities and programmes For staff of the Ministry, consideration of these principles is incorporated into: • EEO Management Plan • OHS Plan and activities • Training and Development opportunities; and • Consultative arrangements

Ministry of Transport Annual Report 2008 101 APPENDICES

Appendix 23: Occupational Health and Safety (OHS)

During the reporting period a new Occupational Health and supervisory responsibilities in Occupational Health and Safety Committee was formed. This followed and Safety Awareness, and developed responsibility nomination and election of members as part of the statements for position descriptions. Agreement with recognised consultative processes within the Ministry the content of the statements has been provided by the and in keeping with legislative provisions. Unions through the Ministry’s consultative processes. Member of the new Committee were provided with To enhance the Ministry’s current Occupational Health training where required and, upon request, members and Safety position “Claims Review” meetings have of former Committees who were re-elected were occurred on a regular basis. This has resulted in closure provided with access to refresher training. of a number of claims and the development and implementation of strategies to further reduce, where In keeping with the Government’s “Working Together” possible, the number of current or “open” claims. Strategy the Ministry has trained staff with Management

Ministry of Transport Occupational Health and Safety Performance during the period 2007– 08

Number of work related injuries occurring in the period 1 Number of work related illnesses occurring in the period 0 Total weeks lost due to work-related injuries or illnesses occurring in the period 1 Number of worker’s compensations claims lodged in the period 1 Number of prosecutions reported during the period 0 Prosecutions under the Occupation Health and Safety Act during the period 0

Staff access to Employee Assistance Program. The Ministry continues to provide staff and family members with access to an Employee Assistance Program (EAP). This program, as in the recent past, is provided under the Service Partnership Agreement that the Ministry has in place with ServiceFirst, formerly the Central Corporate Services Unit of the Department of Commerce. Usage of the service is reported as an annual utilisation rate of 3.87% of staff accessing the service.

102 Ministry of Transport Annual Report 2008 Appendix 24: Waste Reduction The Ministry has in place programs aimed at achieving M2007-16 (Biofuels and Other Alternative Fuels - New the average environmental performance score targets South Wales Government Commitments). The Ministry indicated in Premier’s Memorandum 2005-03 – continues to ensure staff awareness of the need to use Cleaner New South Wales Government Fleet - Fuel ethanol-blend fuels remains high. efficiency improvements and emission reductions Only energy efficient office equipment with power . For the year 2007–08, the from Government vehicles saving features is purchased and when procuring Ministry exceeded the required average ‘environment kitchen appliances such as dishwashers, water and performance score’ target of 11 out of 20 with a result energy consumption is taken into account. of 12.4 out of 20, which is an improvement on the 2006/07 score of 11.3 out of 20. The Ministry has in The Ministry’s Parramatta office has been accredited place a waste paper recycling program to reduce the under the Australian Building Greenhouse Rating impacts of paper usage, a toner cartridge recycling scheme (ABGR). The Ministry leases four main arrangement and is migrating progressively towards building sites (in Sydney, Parramatta, Newcastle and an Electronic Document and Records Management Wollongong), of which the majority have migrated to System. This is reflected in the Ministry’s Corporate Government Contract 777 (Retail Supply of Electricity) Plan. which includes a proportion of Green Power. Progressive efforts to improve environmental performance is The Ministry has implemented an improved internal achieved through more efficient lighting, energy and approval procedure for the leasing of new and water use. Fitouts in office accommodation have seen replacement vehicles to better monitor the vehicle fleet the introduction of energy efficient lighting in addition as all applications are received at a central point and to the other energy efficiency measures introduced by processed by the Fleet Manager. Additionally, there is the Ministry to further its energy efficiency savings. an ongoing strategy to downsize six cylinder vehicles to four cylinder vehicles where operational business The Ministry continues to report against its Office needs allow as well as introducing hybrid vehicles to the Accommodation Strategy as part of reporting fleet. These reforms and improvements contributed to requirements to Treasury under the Total Asset the improvement in the Ministry’s environmental score. Management Plan in accordance with Treasury Circular Other initiatives include introducing the use of more TC08-2 energy efficient fuel (such as ethanol-blend E10 petrol) In 2008 the Ministry took part in the Earth Hour and measuring ethanol-blended fuel consumption initiative, and continues to encourage sustainable against other fuels in accordance with the overarching practices amongst Ministry staff. Government policy outlined in Premier’s Memorandum

Appendix 25: Major Assets

The Ministry’s physical assets consist of office leasehold fit-outs, computer equipment and systems and office furniture. The Ministry leases its motor vehicles and office space. In addition, the Ministry also reports in its financial statement the Government’s emerging interest in the Ultimo Pyrmont Light Rail and the funding of new buses under the Metropolitan and Outer Metropolitan Bus System Contracts. The funding of these buses is deemed to be finance leased assets.

Ministry of Transport Annual Report 2008 103 APPENDICES

Appendix 26: Amendments Appendix 28: Annual Report to Code of Conduct Costs and Availability Details

The Ministry has a Code of Conduct that is in keeping The Ministry printed in 100 copies of the 2007– with Public Sector requirements and was developed 08 Annual Report and it is also available free and implemented through the Ministry agreed of charge through the Ministry’s web site at consultation processes. Senior Executive Service www.transport.nsw.gov.au Officers are covered by the Code of Conduct developed At the time of publication, the Ministry’s anticipated by the Department of Premier and Cabinet specifically total external annual reporting cost was in the area of for this category of staff. $20,000. The Ministry’s Code of Conduct establishes the fundamental expectations of how employees behave and function in their work environment. The principles in the code are integral to the operation of the Ministry Appendix 29: Freedom of and are a core part of the ethical expectations of the Information (FOI) Ministry. During the last reporting period, all Ministry staff FOI Statistical Report attended a workshop on Ethics and the Code of Conduct. Comparison with Previous Reporting The Ministry has built on the foundations achieved in Period providing staff with workshops in the Code of Conduct The Ministry of Transport received 53 FOI applications and Ethics through the recent commencement of in the 2007–08 reporting period compared to 68 the workshops for Fraud and Corruption Awareness previous year. and Prevention. To further build on both of these There were 7 Internal Reviews requested by an foundations work has commenced in researching applicant. Of these matters, none were subsequently workshops in Dignity and Respect Management. These referred to the Ombudsman’s Office. However, one foundations are key components of the Ministry’s risk internal review matter from 2006/07 was referred to reduction strategies. the Ombudsman’s Office. It is foreshadowed that a review of the Ministry’s Code of Conduct will be undertaken in the next reporting Statistical Information period gathering feedback from staff gathered in the This statistical summary is set out in accordance with above mentioned workshops. the provisions of the Freedom of Information Act 1989, the Freedom of Information Regulation 2005 and Appendix B of the New South Wales Joint FOI Manual Appendix 27: After Balance of the New South Wales Department of Premier and Cabinet and the New South Wales Ombudsman. Date Events

There were no after balance date events that impacted on the Ministry of Transport 2007-08 financial statements.

104 Ministry of Transport Annual Report 2008 Appendix 29 continued

SECTION A - NEW FOI APPLICATIONS

NUMBER OF FOI APPLICATIONS How many FOI applications were received, discontinued PERSONAL OTHER TOTAL or completed? 2006/07 2007/08 2006/07 2007/08 2006/07 2007/08 A1 New (including transferred in) 33 13 35 40 68 53 A2 Brought forward from 05/06 0 2 7 6 7 8 A3 Total to be processed 33 15 42 46 75 61 A4 Completed 28 13 34 34 62 47 A5 Discontinued 3 0 2 10 5 10 A6 Total processed 31 13 36 44 67 57 A7 Unfinished (carried forward) 2 2 6 2 8 4

SECTION B - DISCONTINUED APPLICATIONS

NUMBER OF DISCONTINUED FOI APPLICATIONS

Why were FOI applications PERSONAL OTHER TOTAL discontinued? 2006/07 2007/08 2006/07 2007/08 2006/07 2007/08 B1 Request transferred out to 3 0 1 8 4 8 another agency (s.20) B2 Applicant withdrew request 0 0 1 2 1 2 B5 Total discontinued 3 0 2 10 5 10

SECTION C - COMPLETED APPLICATIONS

NUMBER OF COMPLETED FOI APPLICATIONS What happened to completed FOI applications? PERSONAL OTHER TOTAL 2006/07 2007/08 2006/07 2007/08 2006/07 2007/08 C1 Granted in full 8 2 15 15 23 17 C2 Granted or otherwise available 18 9 11 6 29 15 in part C3 Refused 2 2 5 11 7 13 C4 No documents held 0 0 3 2 3 2 C5 Total Completed 28 13 34 34 62 47

Ministry of Transport Annual Report 2008 105 APPENDICES

SECTION D - APPLICATIONS GRANTED OR OTHERWISE AVAILABLE IN FULL

NUMBER OF FOI APPLICATIONS How were the documents made (GRANTED OR OTHERWISE AVAILABLE IN FULL) available to the applicant? PERSONAL OTHER TOTAL 2006/07 2007/08 2006/07 2007/08 2006/07 2007/08 All documents requested were: D1 Provided to the applicant 8 2 15 15 23 17 D2 Provided to the applicant's 0 0 0 0 0 0 medical practitioner D3 Available for inspection 0 0 0 0 0 0 D4 Available for purchase 0 0 0 0 0 0 D5 Library material 0 0 0 0 0 0 D6 Subject to deferred access 0 0 0 0 0 0 D7 Available by a combination of 0 0 0 0 0 0 any of the reasons listed in D1-D6 above D8 Total granted or otherwise 8 2 15 15 23 17 available in full

SECTION E - APPLICATIONS GRANTED OR OTHERWISE AVAILABLE IN PART

NUMBER OF FOI APPLICATIONS How were the documents made (GRANTED OR OTHERWISE AVAILABLE IN PART) available to the applicant? PERSONAL OTHER TOTAL 2006/07 2007/08 2006/07 2007/08 2006/07 2007/08 Documents made available were: E1 Provided to the applicant 18 9 11 6 29 15 E2 Provided to the applicant's 0 0 0 0 0 0 medical practitioner E3 Available for inspection 0 0 0 0 0 0 E4 Available for purchase 0 0 0 0 0 0 E5 Library material 0 0 0 0 0 0 E6 Subject to deferred access 0 0 0 0 0 0 E7 Available by a combination of any 0 0 0 0 0 0 of the reasons listed in E1-E6 above E8 Total granted or otherwise 18 9 11 6 29 15 available in part

SECTION F - REFUSED FOI APPLICATIONS

NUMBER OF REFUSED FOI APPLICATIONS Why was access to the documents refused? PERSONAL OTHER TOTAL 2006/07 2007/08 2006/07 2007/08 2006/07 2007/08 F1 Exempt 2 2 2 10 4 12 F2 Deemed refused 0 0 3 1 3 1 F3 Total refused 2 2 5 11 7 13

106 Ministry of Transport Annual Report 2008 Appendix 29 continued

SECTION G - EXEMPT DOCUMENTS NUMBER OF FOI APPLICATIONS (REFUSED OR ACCESS GRANTED OR OTHERWISE AVAILABLE Why were the documents IN PART ONLY) classified as exempt? PERSONAL OTHER TOTAL 2006/07 2007/08 2006/07 2007/08 2006/07 2007/08 Restricted documents: G1 Cabinet documents (Clause 1) 0 1 3 7 3 8 G6 Documents affecting personal 10 1 1 3 11 4 affairs (Clause 6) G7 Documents affecting business 2 0 5 4 7 4 affairs (Clause 7) Documents otherwise exempt: G19 Documents subject to legal 1 2 1 0 2 2 professional privilege (Clause 10) G20 Documents containing 7 7 2 1 9 8 confidential material (Clause 13) G24 Documents concerning 0 0 1 0 1 0 operations of agencies (Clause 16) G25 Internal working documents 0 0 0 1 0 1 (Clause 9) G27 Total applications including 20 11 13 16 33 27 exempt documents

SECTION H - MINISTERIAL CERTIFICATES (S.59)

NUMBER OF MINISTERIAL How many Ministerial Certificates were issued? CERTIFICATES 2006/07 2007/08 H1 Ministerial Certificates issued 0 0

SECTION I - FORMAL CONSULTATIONS

How many formal consultations were NUMBER conducted? 2006/07 2007/08 I1 Number of applications requiring formal 18 12 consultation I2 Number of persons formally consulted 58 38

Ministry of Transport Annual Report 2008 107 APPENDICES

SECTION J - AMENDMENT OF PERSONAL RECORDS

NUMBER OF APPLICATIONS FOR AMENDMENT How many applications for amendment of personal OF PERSONAL RECORDS records were agreed or refused? 2006/07 2007/08 J1 Agreed in full 0 0 J2 Agreed in part 0 0 J3 Refused 0 0 J4 Total 0 0

SECTION K - NOTATION OF PERSONAL RECORDS

NUMBER OF APPLICATIONS How many applications for notation of personal FOR NOTATION records were made (s.46)? 2006/07 2007/08 K1 Applications for notation 0 0

SECTION L - FEES AND COSTS

What fees were assessed and received for FOI applications ASSESSED COSTS FEES RECEIVED processed (excluding applications transferred out)? 2006/07 2007/08 2006/07 2007/08 L1 All completed applications $2,790 $1,590 $2,790 $1,590

SECTION M - FEE DISCOUNTS

NUMBER OF FOI APPLICATIONS How many fee waivers or (WHERE FEES WERE WAIVED OR DISCONTINUED) discounts were allowed and why? PERSONAL OTHER TOTAL 2006/07 2007/08 2006/07 2007/08 2006/07 2007/08 M1 Processing fees waived in full 0 0 0 1 0 1 M2 Public interest discounts 0 0 0 0 0 0 M3 Financial hardship discounts - 0 0 0 0 0 0 pensioner or child M4 Financial hardship discounts - 0 0 0 0 0 0 non profit organisations M5 Total 0 0 0 1 0 1

SECTION N - FEE REFUNDS

How many fee refunds were granted as a result of NUMBER OF REFUNDS significant correction of personal records? 2006/07 2007/08 N1 Number of fee refunds granted as a result of 0 0 significant correction of personal records?

108 Ministry of Transport Annual Report 2008 Appendix 29 continued

SECTION O - DAYS TAKEN TO COMPLETE REQUEST

How long did it take to process NUMBER OF COMPLETED FOI APPLICATIONS completed applications? (Note: calendar days) PERSONAL OTHER TOTAL 2006/07 2007/08 2006/07 2007/08 2006/07 2007/08 O1 0 – 21 days - statutory 17 4 4 0 21 4 determination period O2 22 – 35 days - extended 0 0 1 0 1 0 determination period for consultation or retrieval of archived records (s.59B) O3 Over 21 days - deemed refusal 7 8 16 23 23 31 where no extended determination period applies O4 Over 35 days - deemed refusal 4 1 13 11 17 12 where extended determination period applies O5 Total 28 13 34 34 62 47

SECTION P - PROCESSING TIME: HOURS

NUMBER OF COMPLETED FOI APPLICATIONS How long did it take to process completed applications? PERSONAL OTHER TOTAL 2006/07 2007/08 2006/07 2007/08 2006/07 2007/08 P1 0-10 hrs 28 9 24 8 52 17 P2 11-20 hrs 0 1 2 9 2 10 P3 21-40 hrs 0 2 0 8 0 10 P4 Over 40 hrs 0 1 8 9 8 10 P5 Total 28 13 34 34 62 47

SECTION Q - NUMBER OF REVIEWS

NUMBER OF COMPLETED REVIEWS How many reviews were finalised? 2006/07 2007/08 Q1 Internal reviews 3 3 Q2 Ombudsman reviews 1 1 Q3 ADT reviews 0 2

Ministry of Transport Annual Report 2008 109 APPENDICES Appendix 29 continued

SECTION R - RESULTS OF INTERNAL REVIEWS

NUMBER OF INTERNAL REVIEWS 2007/08

What were the results of PERSONAL OTHER TOTAL internal reviews finalised? Original Original Original Original Original Original Agency Agency Agency Agency Agency Agency Decision Decision Decision Decision Decision Decision Grounds on which internal Upheld Varied Upheld Varied Upheld Varied review requested R1 Access refused 0 0 2 1 2 1 R2 Access deferred 0 0 0 0 0 0 R3 Exempt matter deleted from 0 0 0 0 0 0 documents R4 Unreasonable charges 0 0 0 0 0 0 R5 Failure to consult with third 0 0 0 0 0 0 parties R6 Third parties views disregarded 0 0 0 0 0 0 R7 Amendment of personal records 0 0 0 0 0 0 refused R8 Total 0 0 2 1 2 1

STATEMENT OF AFFAIRS transport policy and work collaboratively with other agencies in developing and implementing future Under section 14 of the Freedom of Information Act directions for transport policy and infrastructure 1989, the Ministry of Transport is required to publish development an annual Statement of Affairs, describing the structure and functions of the Ministry of Transport, how these • Coordinate the activities of Agencies within the functions affect the public and how the public can Transport Portfolio including budget and funding participate in the Ministry’s policy development. for concession schemes, such as the School Student Additionally, the Statement of Affairs requires the Transport Scheme inclusion of the categories of documents and how • Contract bus services in New South Wales, with these can be accessed or amended by members of the more than 2,000 commercial and non-commercial public. contracts in operation • Regulate the private bus, taxi and hire car industries, Structure and functions including accreditation processes The purpose of the Ministry of Transport is to: • Coordinate Community Transport services across • Provide policy advice to the Minister for Transport New South Wales, serving more than 100,000 in relation to bus, rail, ferry, taxi/hire car, light rail, transport disadvantaged people. The Ministry regional aviation, transport security, freight and administers specialist programmes worth more than logistics and other policy issues $22 million including the Community Transport • Provide reliable and up-to-date information on Programme and Taxi Transport Subsidy Scheme, current and future travel patterns and employment and those of other New South Wales Government and population trends through data collection and agencies such as Home and Community Care analysis; transport modelling; employment and (HACC) and Area Assistance Scheme; and travel forecasting and population projections • Ministerial co-ordination services • Formulate, develop and co-ordinate strategic The structure of the Ministry of Transport is detailed

110 Ministry of Transport Annual Report 2008 elsewhere in this Annual Report. Information on the A copy of the most recent Summary of Affairs can structure and functions of the Ministry of Transport is be found in the Government Gazette or by visiting available publicly by visiting the Ministry of Transport www.transport.nsw.gov.au . website, www.transport.nsw.gov.au . Categories of documents include: Effect of functions on members of the • policy documents public • documents on the internal administration of the The functions of the Ministry of Transport have an Ministry effect on members of the public through the provision • policy and planning documents which assist the of policy advice and services. These services include Deputy Premier and Minister for Transport the management of budget resources, delivering accreditation, compliance and enforcement activities Accessing and amending Ministry for bus, taxi and hire car operations, delivering reform documents of the bus industry, implementing Government policies, Documents may be accessed in several ways, including providing specialist policy advice on bus, rail and ferry via the internet at www.transport.nsw.gov.au, by transport, delivering effective passenger transport contacting the relevant Ministry officer where shown in information and specialised services such as policy the Summary of Affairs, or alternatively by contacting development and co-ordination across a range of the Freedom of Information Officer. transport functions to serve the people of New South FOI and Privacy enquiries directed to the Freedom of Wales. Information Officer can be made by telephoning (02) Categories of documents held by the 9268 2800 or writing to: department Freedom of Information Officer All policy documents of the Ministry of Transport Ministry of Transport are published in the Government Gazette and online GPO Box 1620 every six months in the Summary of Affairs, as SYDNEY NSW 2001 required under the Freedom of Information Act 1989.

Appendix 30: Implementation of Price Determinations

The Ministry of Transport made a submission to the approved by the Premier in 2002, IPART provided Independent Pricing and Regulatory Tribunal (IPART) recommendations to the Ministry to assist the Director on bus fares for 2008. IPART agreed with the Ministry’s General to determine fares for private bus services. submission that Sydney Metropolitan and Newcastle In 2007/08 the Director General made the following Services’ bus fares should rise in accordance with determinations: the Consumer Price Index and determined that a 3% increase be applied to existing fares before rounding. • Taxis:- 6% (urban) and 6% (country) from 27 In addition, IPART agreed that Outer Metropolitan August 2007 private bus fares should be harmonised with Sydney • Private ferry services:- 1.33% before rounding from Metropolitan fares and, as a result, passengers on 2 January 2008; and Outer Metropolitan bus services will pay on average • Rural and Regional private buses:- 2.72% from 2 6.3% less than they are currently paying, although January 2008 some fares will rise. IPART deferred its review of 2008 fares for Sydney Under the Passenger Transport Act 1990, the Director Ferries until the NSW Government responded to the General of the Ministry of Transport is the determining report of the 2007 Special Commission of Inquiry into authority for taxi, private ferry and rural and regional Sydney Ferries Corporation. private bus fares. Under five year terms of reference

Ministry of Transport Annual Report 2008 111 APPENDICES

Appendix 31: Privacy Management Plan

Privacy Management Plan The Privacy Contact Officer will independently assess whether or not the Ministry has complied with its Section 33(3) of the Privacy and Personal Information privacy obligations, and will advise the applicant of the Protection Act 1998 (the Privacy Act) requires each findings and what the Ministry will do as a result. agency to report on privacy compliance issues within the agency and to provide statistical details of any The following detail should be included in the Internal Review carried out under Part 5 of the Privacy application: Act. • Full name • Residential address The Ministry of Transport’s Privacy Management Plan • Postal address (if different from above) outlines how the Ministry of Transport complies with • What is the complaint? the Privacy Act and the Health Records and Information • When did the conduct being complained about Privacy Act 2002 (the Health Records Act). The Plan is occur/begin? in the process of being updated, and the updated Plan • When did you become aware of this conduct? will shortly be available on the Ministry’s website (at • What effect did the conduct have on you or another www.transport.nsw.gov.au). person? If a person feels that their privacy has been breached • What effect could the conduct have on your or and that personal information or health information another person? has been misused by the Ministry, they can request • What would you like to see the agency do about an internal review. Requests for an internal review or the conduct? applications to access one’s own personal information • Signature should be lodged in writing with the Ministry of • Date Transport Privacy Contact Officer, Ms Pauline Ross, Requests to view, amend or correct a person’s own either by email on [email protected] personal information or health information which may or by mail at: be held by the Ministry can also be addressed to the The Ministry of Transport Privacy Contact Officer. Ms Pauline Ross Applicants should be aware that the details of their Privacy Contact Officer application will be referred to the New South Wales GPO Box 1620 Privacy Commissioner in accordance with legislative SYDNEY NSW 2001 requirements and that the Privacy Commissioner will Telephone enquiries can be made to 02 9268 2800. be kept advised of the progress of the review. Internal review requests must be lodged within 6 Privacy Internal Reviews months of the occurrence of the alleged conduct being noticed. During 2007-08 there were no internal reviews conducted by or on behalf of the Ministry of Transport under the Privacy Act or under the Health Records Act.

112 Ministry of Transport Annual Report 2008 Appendix 32: Appendix 34: Acts Administered by the Government Energy Minister for Transport Management Policy (GEMP) Administration of Acts The Ministry is required under the GEMP to reduce greenhouse emissions in line with the National During the period 1 July 2007 to 30 June 2008, the Greenhouse Strategy on overall energy consumption. administration of the following Acts was (subject to the To this end, the Ministry procures office equipment Note under) allocated to the Minister for Transport: with power saving features, and when procuring • Air Navigation Act 1938 No. 9 electrical appliances consideration of water and energy • Air Transport Act 1964 No. 36 consumption is a key factor. The Ministry has in place a • Border Railways (Grain Elevators) Amendment Act waste paper recycling program to reduce the impacts 1957 No. 9* of paper usage, a toner cartridge recycling arrangement • Broken Hill to South Australian Border Railway and is migrating progressively towards an Electronic Agreement Act 1968 No. 59 Document and Records Management System. This is • Civil Aviation (Carrier’s Liability) Act 1967 No. 64 reflected in the Ministry’s Corporate Plan. • Glenreagh to Dorrigo Railway (Closure) Act 1993 No. 65 Where practicable, purchases are made that are • National Rail Corporation (Agreement) Act 1991 environmentally sustainable and energy efficient. No. 82 Purchasing staff are encouraged to purchase items with • Parking Space Levy Act 1992 No. 32 recycled content such as stationery, re-manufactured • Passenger Transport Act 1990 No. 39 toner cartridges, office copy paper and office machines. • Rail Safety Act 2002 No. 96 In addition, the Ministry’s letterhead is printed on 100 • Railway Construction (East Hills to Campbelltown) percent recycled paper and the Ministry’s copiers and Act 1983 No. 111 printers allow for double sided printing to reduce • Railway Construction (Maldon to Port Kembla) Act paper usage. 1983 No. 112 To encourage paper recycling, staff are provided with • Transport Administration Act 1988 No. 109 (except under desk recycling boxes as well as communal part, the Minister for Roads, and the Minister for recycling and security bins located on all floors. GEMP Ports and Waterways). reporting has also been streamlined within Agencies *Note: the Border Railways (Grain Elevators) in accordance with the Internal Government Red Tape Amendment Act 1957 No. 9 was repealed by Part Review set out in Department of Premier and Cabinet 4 of Schedule 5 to the Statute Law (Miscellaneous Circular C2007-06. Provisions) Act (No. 2) 2007 No. 82, and relevant Office alterations have resulted in the reuse of provisions transferred to the Border Railways Act 1922, workstations, furniture, building materials and, where with effect from 7 December 2007. safe to do so, aluminium framing and undamaged glass panelling in the remodelling of office space.

Appendix 33: Departures Appendix 35: Electronic from Subordinate Legislation Service Delivery

There were no departures from the requirements of Front Line Service and Customer subordinate legislation on the part of the Director General of the Ministry of Transport. Services The Ministry provides a range of web-based services including access to transport accreditation, licensing and on-line driver certification information which is regularly used by bus and taxi companies, drivers and Ministry staff. The system’s ability to process fee payment on-line has received excellent feedback from customers.

Ministry of Transport Annual Report 2008 113 APPENDICES

Appendix 36: Credit Card Certification by Director General Appendix 38: Exemptions The Ministry of Transport’s Director-General certified The Ministry of Transport did not apply for, or receive, that credit card usage in the Ministry was in accordance any exemptions from the reporting provisions. with Premier’s Memorandum and Treasurer’s Directions.

Appendix 37: Response Appendix 39: Contracting to Matters Raised by the and Market Testing Policy Auditor General The Ministry continued to source the following services through a contract arrangement: In the Statutory Audit Report for the Ministry of • Remote Network Management. Transport for the year ended 30 June 2008 the Auditor • Computer Help Desk. General raised no matters of significance. • Disaster Recovery site hosting. At the time of publication of this report, the The Ministry follows the procurement guidelines set management letter on the 2007–08 audit, by the out by the New South Wales Government and the Auditor General, had not been received. State Contract Control Board.

114 Ministry of Transport Annual Report 2008 Appendix 40: Licensing, Accreditation and Audit Statistics Authorisation of Drivers

Bus Driver Authorisation Issued (New) 2,888 Taxi Driver Authorisation Issued (New) 2,156

Driver Authoris ation Is sued

Bus Driv er 43%43% 57%57% authoris atio n is sued 43% Driver Authoris ation Is sued (new ) TaxiTaxi Driver Driver BusBus Driver Driver Taxi Driv er Authorisations Authorisations 57% authorisations authorisations authoris atio n is sued Issued [New] Issued [New] (new ) issued [new] issued [new]

Bus Driv er 43% 57% authoris atio n is sued 43% (new ) Taxi Driver Bus Driver Taxi Driv er 57% authoris atio n is sued authorisations authorisations (new ) issued [new] issued [new] Accreditation of Operators

Bus Operator Accreditation Issued (New) 160 Taxi Operator Accreditation Issued (New) 1,167

Operator Accreditation issued 88% 12% Taxi operator Bus operator 12% Bus operator accreditatio n is sued accreditationap accreditation Operator Accreditation issued(new ) issued [new] issued [new] Taxi operator 88% 12% accreditatio n is sued Taxi88% Operator 12%Bus Operator 88% (new ) TaxiAccreditations operator BusAccreditations operator 12% Bus operator Issued [New] Issued [New] accreditatio n is sued accreditationap accreditation (new ) issued [new] issued [new] Taxi operator accreditatio n is sued

88% (new )

Ministry of Transport Annual Report 2008 115 APPENDICES

Appendix 41: Country Passenger Transport Infrastructure Grants Scheme

List of projects given grants in 2007/08 under the Country Passenger Transport Infrastructure Grants Scheme.

Grant LGA Proponent Project Description Town/s Approved Albury Albury City Council Albury Bus Stop Seating Albury $37,500 Albury Mylon Motorways Pty Ltd Albury Bus Stop Signage Albury $23,970 Armidale Armidale Dumaresq Kentucky Street Bus Stop Armidale $3,180 Council Armidale Armidale Dumaresq TAFE Bus Shelter Armidale $14,220 Council Bega Valley Bega Valley Coaches Bus Stop Signs Bega, Bermagui, $6,600 Coolagalite, Cobargo, Quaama Clarence Valley Clarence Valley Council Bus Stop Upgrade to meet Disability Grafton, Maclean, $35,000 Standard Requirements (16 sites) Yamba, Iluka, Woombah, Tyndale Cobar Cobar Shire Council Bus Shelter for CountryLink Services Cobar $12,000 Cobar Cobar Shire Council New Taxi Shelter Cobar $7,000 Coffs Harbour Coffs Harbour City Bus Stop Infrastructure (Install 200 Coffs Harbour, Sawtell, $23,000 Council timetable cases on J-Poles) Woolgoolga Coffs Harbour Coffs Harbour City Bus Stop Infrastructure (Install 18 bus Coffs Harbour, Sawtell $272,000 Council shelters) Coffs Harbour Coffs Harbour City Bus Stop Infrastructure (Install 110 Coffs Harbour, Sawtell $55,000 Council J-Poles and 8 U-Poles in CBD) Coolamon Coolamon Shire Council Bus Shelter Construction Coolamon $20,000 Cowra Cowra Shire Council Secure Taxi Rank Lighting Cowra $4,500 Deniliquin Deniliquin Council Bus Shelter Program 07/08 Deniliquin $11,000 Dubbo Dubbo City Council Installation of two Bus Shelters Dubbo $23,454 Dubbo Dubbo City Council Bultje Street Bus Stop Facility Dubbo $27,000 Dubbo Dubbo City Council Upgrade five existing bus shelter Dubbo $30,000 facilities in accordance with 'Disability Standards for Accessible Public Transport 2002" Dungog Dungog Shire Council Vacy Memorial Green "Park and Ride" Vacy $26,245 Transit - Interchange Facility Great Lakes Great Lakes Council Improvements to existing Shelter Nabiac $6,600 Facility Griffith Griffith City Council Bus Shelter Infrastructure Griffith $145,186 Improvement and Installation Project Guyra Guyra Shire Council Guyra Getaway Bus and Coach Stop Guyra $63,782 Junee Junee Shire Council Junee Public Transport Upgrade Junee $20,000 Kiama Kiama Cabs and Hire Cars Upgrade Main Taxi Rank Kiama $22,498 Lismore Lismore City Council Lismore Square Covered Taxi Rank Lismore $89,838

116 Ministry of Transport Annual Report 2008 Grant LGA Proponent Project Description Town/s Approved Liverpool Liverpool Plains Shire Quirindi Community Public Transport Quirindi $14,210 Plains Council Infrastructure Lockhart Lockhart Shire Council Bus Infrastructure Improvement Lockhart, Yerong $12,000 Program - five different bus pick up/ Creek drop off areas Murray Murray Shire Council Murray Shire Bus Shelter Program Moama $20,685 07/08 Orange Orange City Council New Bus Shelters (2) Orange $10,000 Orange Orange City Council Village Bus Shelters (2) Spring Hill, Lucknow $23,000 Orange Orange City Council Bus Shelter Relocation (3) Orange $7,500 Palerang, Transborder Express Pty South Coast Signage and Timetable Route Ulladulla - $22,533 Eurobadalla, Ltd Displays Narooma - Canberra Shoalhaven Port Stephens, Port Stephens Coaches Signage Route Port Stephens $5,237 Newcastle - Newcastle Queanbeyan Queanbeyan City Council Installation of concrete pads and Queanbeyan $45,000 shelters at existing bus stops and taxi ranks Shoalhaven Shoalhaven City Council Bus Shelter Access Slabs Nowra and $19,000 surrounding villages Singleton Singleton Council Civic Precinct Bus Shelter Singleton $16,000 Snowy River Transborder Express Pty Information and Signage for Thredbo Route Thredbo - $4,450 Ltd to Canberra Service Canberra Tamworth Tamworth Regional Install new bus shelters Tamworth $10,400 Council Tamworth Tamworth Regional Install new bus plinths with Tamworth $3,836 Council timetables Tamworth Tamworth Regional Replace existing bus shelter with two Tamworth $22,479 Council new bus shelters Tamworth Tamworth Regional Replace existing bank of four bus Tamworth $40,000 Council shelters with one large single shelter Tweed Tweed Shire Council Tweed J-Poles Project 2007 Tweed Heads, Tweed $92,581 Coast, Murwillumbah Tweed Tweed Shire Council Tweed Bus Shelter Project 2007 Tweed Heads, Banora $69,000 Point, Terranora, Kingscliff, Pottsville Wagga Wagga Wagga Wagga City Existing Bus and Taxi Shelter Disability Wagga Wagga $183,700 Council Standards Compliance Walcha Walcha Council Bus Stop Walcha $13,625 Wentworth Sunraysia Bus Lines Pty Bus Stop Signs Route Gol Gol - $2,591 Ltd Buronga - Mildura Yass Transborder Express Pty Transport and Information Signage Route Yass - $11,613 Ltd Canberra Yass Yass Valley Council Taxi and Transport Zone Yass $89,977 TOTAL $1,719,036

Ministry of Transport Annual Report 2008 117 glossary of terms and acronyms

The term... refers to... BCA Bus and Coach Association CPTIGS Country Passenger Transport Infrastructure Grants Scheme CTO Community Transport Organisation DADHC NSW Department of Ageing, Disability and Home Care HACC Home and Community Care Intermodal freight terminals Where two or more modes of transportation meet to exchange cargo/freight, either directly or through intermediate storage. Intermodal freight terminals help to address the challenge of increased volumes of freight through strategic transport hubs and enable ports to increase capacity. ITSRR Independent Transport Safety and Reliability Regulator MoT NSW Ministry of Transport NCOSS Council of Social Services - NSW OPR Operator Performance Regime OTSI Office of Transport Safety Investigations PIRG Passenger Information Review Group PTIPS Public Transport Information and Priority System PTTC Public Transport Ticketing Corporation RIC Rail Infrastructure Corporation SQI Service Quality Initiative: The SQI payment is designed to motivate operators to improve performance in measures that relate to aspects of the passengers’ experience other than punctuality and reliability, such as customer satisfaction, customer complaints handling, co-operation with other operators and the community and environmental performance. An SQI-weighted index will be developed for each operator; and the index will be used to compare operators against one another. The top six performing operators will receive a share of an SQI incentive, which is apportioned into monthly payments to be paid over the following year. The Ministry NSW Ministry of Transport TIDC Transport Infrastructure and Development Corporation Tow Truck Authority A statutory body responsible for regulating the Tow Truck industry

118 Ministry of Transport Annual Report 2008 notes

Ministry of Transport Annual Report 2008 119 NOTES

120 Ministry of Transport Annual Report 2008 locations and contacts

Correspondence to: NSW Ministry of Transport GPO Box 1620 SYDNEY NSW 2001

Offices of the Ministry of Transport are located at: Head Office Parramatta Office Northern Region - Southern Region - Level 21, 227 Elizabeth St 16-18 Wentworth St Newcastle Office Wollongong Office Sydney NSW 2000 Parramatta NSW 2150 Ground Floor Level 6 NRMA Building Tel: (02) 9268 2800 Tel: (02) 8836 3100 239 King St 221-229 Crown Street Fax: (02) 9268 2900 Fax: (02) 8836 3199 Newcastle NSW 2300 Wollongong NSW 2500 TTY: (02) 9268 2244 Toll Free: 1800 227 774 Tel: (02) 4929 7006 Tel: (02) 4224 3333 Email: [email protected] Fax: (02) 4929 6288 Fax: (02) 4226 4117 Website: www.transport.nsw.gov.au Toll Free: 1800 049 983 Toll Free: 1800 049 961

Local and Community Transport Regional Co-ordinators Region Telephone Mid North Coast (02) 6648 7231 / 0438 255 543 South East (02) 6229 7811 / 0417 218 876 New England /North West (02) 6773 7015 / 0419 412 211 Orana (02) 6884 6626 / 0437 032 335 / 0434 073 568 Central West (02) 6339 4910 / 0419 619 003 Far West (02) 6884 6626 / 0458 283 556 Illawarra (02) 4224 3324 / 0438 659 139 Riverina/Murray (02) 6921 3588 / 0418 227 996 Central Coast (02) 4337 2313 / 0407 946 912 Hunter (02) 4928 8716 / 0408 679 202

Transport Services and Enquiries General Enquiries: (02) 9268 2800 General Fax: (02) 9268 2900 TTY (for people with hearing impairments): (02) 9268 2244 Transport Infoline: 131 500 / 1800 637 500 Bus Operator Accreditation Renewal Hotline: 1800 227 774 Taxi Transport Subsidy Scheme (TTSS): 1800 623 724 Wheelchair Accessible Taxis: 1800 623 724 Taxi Complaints Hotline: 1800 648 478 Taxi driver, taxi operator licence and authorisation enquiries / renewals: (02) 9891 8900 / 1800 227 774 SSTS Appeals Panel: (02) 9268 2936 Freedom of Information and Privacy: (02) 9268 2800 Media Enquiries: (02) 9268 2800

Ministry of Transport Annual Report 2008 119