A useful guide to contacting service providers

Check out our directory of commonly used service providers to help you set up or redirect regular direct debit payments. Many companies accept notification of new bank account details by phone, through the members login page of their website or by completing a downloadable form. If you cannot find a particular service provider listed below, it might be worth trying an internet search engine or the White Pages directory. Once you’ve advised your service provider of your bank details keep an eye out on your internet banking or paper statements to make sure everything is being processed as it should. If you think there might be a problem with a regular payment, it is advisable to contact the company directly by phone.

Index (Car, Home & Contents, Health) 1 TELECOMMUNICATIONS 2 GAS & ELECTRICITY 3 WATER RATES 3 COUNCIL RATES 4 LIFE INSURANCE, MANAGED FUNDS, SUPERANNUATION & SHARES 6 LOANS & CREDIT CARDS 7 GENERAL 8

INSURANCE (Car, Home & Contents, Health)

AAMI ALLIANZ Download: Direct Debit Request Form Download: Direct Debit Request Authority Phone: 13 22 44 Phone: 13 1000 Post: AAMI, PO Box 14180, City Post: Allianz Limited, GPO Box 4049, Mail centre VIC 8001, Australia Sydney NSW 2001

Australian Unity General AXA General Insurance Insurance Download: Direct Debit Form Download: Direct Debit Request Phone: 137 292 Post: AXA Australia, 750 Collins Street, Download: Direct Debit & Direct Credit Request Melbourne VIC 3008, Australia Phone: 13 29 39 Post: Australian Unity, 114 Albert Road, South Melbourne VIC 3205

Budget Direct BUPA (formerly HBA & MBF) Car Insurance Phone: 1300 306 560 Download: Direct Debit Form Home Insurance Phone: 1800 182 310 Phone: 134 135 Post: Level 6 Toowong Tower, 9 Sherwood Road, Post: Bupa, 600 Glenferrie Road, Hawthorn VIC 3122 Toowong QLD 4066

Defence Health Ltd GIO Insurance Download: Change Payment Details Phone: 13 10 10 Email: [email protected] Post: GIO General Limited, Reply Paid 9835, Phone: 1800 335 425 Your Capital City, State, Postcode Post: Defence Health, PO Box 7518, Melbourne VIC 8004

Last updated: January 2012  HCF NIB Download: Payment Authority Form Download: Direct Debit Form Email: [email protected] Phone: 13 14 63 Phone: 13 13 34 Post: , Locked Bag 2010, Post: HCF, GPO BOX 4242, Sydney NSW 2001 Newcastle NSW 2300

NRMA QBE Nearest office: NRMA Offices Download: Useful Resources – Direct Debit Form Phone: 132 132 Phone: 133 QBE (133 723)

RACQ RACV Download: Direct Debit Form Download: Repayment Options – Direct Debit Phone: 13 1905 Phone: 13 RACV (13 72 28) Post: RACQ, PO Box 4, Springwood QLD 4127 Post: RACV, 550 Princes Highway, Noble Park North VIC 3174

Medibank Private YOUI Phone: 132 331 Online: Update details via YOUi log in In Person: Drop into a Medibank store Phone: 1300 009 684

HBF CGU Workers Compensation Online: Register/Log in via HBF Log in Download: Direct Debit Request Phone: 133 423 Phone: 1300 666 506 Post: HBF, GPO Box C101, Perth WA 6809 Post: GPO Box 9960, Sydney NSW 2001

GMHBA Health Insurance AHM (Australian Health Management) Download: Direct Debit Request Download: Download Direct Debit Form Phone: 1300 446 422 Phone: 134 246 Post: GMHBA Limited, PO Box 761, Geelong VIC 3220 Post: Australian Health Management, Reply Paid 75885, Matraville NSW 2036

Shannons Insurance RAC Insurance Phone: 13 46 46 Phone: 13 17 03

TELECOMMUNICATIONS

3 (Three) AAPT/iiNET (AAPT residential now managed by iiNET) Online: Update your Direct Debit details at My3 Online Online: Change your direct debit via Toolbox Download: 3 Direct Debit Form Phone: 135 005 Phone: 133 320 Fax: 1300 763 113 Post: 3 THREE, PO Box 202, Spring Hill Qld 4004

DODO Optus Online: Log in via Dodo View/Pay Bills Online: Change your direct debit via My Account Phone: 13 dodo (13 36 36) Phone: 133 937 Post: Dodo, PO Box 6097, St.Kilda Rd Central VIC 8008

Telstra TPG Online: Change your direct debit via My Account Download: Direct Debit Form Phone: 13 2200 (Accounts & Payments) Phone: 13 14 23 Post: PO Box 1844, Macquarie Centre, North Ryde NSW 2113

Vodafone Virgin Mobile Online: Sign up or log into My Vodafone Online: Update direct debit online via at Vodafone.com.au then select Account Member Area login Summary/Direct Debit Phone: 1300 555 100 Phone: 1300 650 410 (standard call charges apply), Post: Virgin Mobile Australia or call 1555 from your Vodafone mobile Locked Bag 17, Royal Exchange NSW 1225

 GAS & ELECTRICITY

Energy Australia Power & Water Corp of NT Download: SmarterPay Form Download: Direct Debit Request Phone: 13 15 35 (NSW) Phone: 1800 245 092 13 15 02 (ACT, QLD, VIC) Email: [email protected] Post: Energy Australia, Locked Bag W100, Fax: 08 8923 9546 Sydney NSW 1291 Post: GPO Box 3596, Darwin NT 0801

TRU energy Aurora Energy Download: Direct Debit Form Download: Direct Debit Form Phone: 133 466 Phone: 1300 13 2003

Ergon Energy Integral Energy Download: Direct Debit Authority Download: Direct Debit Request Phone: 13 10 46 Phone: 131 002

Lumo Energy Momentum Energy Download: Direct Debit Application Download: Direct Debit Form (New Customer) Phone: 1300 115 866 Direct Debit (Current Customer) Post: Lumo Energy, PO Box 632, Phone: 1800 794 824 Collins Street West VIC 8007 Post: Momentum Energy, PO Box 353, Flinders Lane Melbourne VIC 8009

AGL Country Energy Online: Register or Log in at AGL Log In Download: Direct Debit Form Phone: 131 245 Phone: 13 23 91 Post: AGL Energy Limited, Locked Bag 1837, Post: Country Energy, PO Box 718, St Leonards NSW 2065 Queanbeyan NSW 2620

Origin Energy Simply Energy Download: Direct Debit Request Online: Complete details online at Direct Debit Phone: 13 24 61 (VIC/SA/NSW/QLD) Phone: 13 88 08

WATER RATES

Gippsland Water South East Water Online: To submit Direct Debit request online Download: Direct Debit Request Online Direct Debit Request Phone: 131 851 Download: Direct Debit Form Post: South East Water, Locked Bag 1, Phone: 1800 066 401 Moorabbin VIC 3189 Post: Direct Debit officer, Gippsland Water, Reply Paid 348, Traralgon VIC 3844

Sydney Water Corp Water Corporation Download: Direct Debit Request Phone: 13 13 85 Phone: 13 20 92 Fax: (02) 8849 3074

Yarra Valley Water Queensland Urban Utilities Online: Direct Debit Form – Bank/Credit Union Download: Direct Debit Form Download: Direct Debit Form – Credit Card Phone: 13 26 57 Phone: 13 1721 Post: Queensland Urban Utilities, Receipting, Post: Yarra Valley Water, Private Bag 1, Reply Paid 896, Archerfield BC QLD 4108 Mitcham VIC 3132

Hunter Water Corporation SA Water Download: Direct Debit Application Download: Direct Debit Request Phone: 1300 657 657 Phone: 1300 650 950 Post: Hunter Water Corporation, PO BOX 5171, Fax: 08 7003 3332 HRMC NSW 2310 Post: SA Water, Attention: Receivings Team, GPO Box 1751, Adelaide SA 5001

 Western Water Online: Direct Debit Request Download: Direct Debit Request Phone: (03) 9218 5400 or 1300 650 422 Fax: (03) 9218 5444 E-mail: [email protected] Post: Western Water, Customer Service, PO Box 2371, Sunbury DC VIC 3429

COUNCIL RATES

City Of Melbourne Shire of Yarra Ranges Download: Direct Debit Request Download: Direct Debit Request Phone: (03) 9658 9658 Phone: 1300 368 333 Fax: (03) 9658 9888 Post: Yarra Ranges Shire Council, PO Box 105, Lilydale VIC 3140

Monash City Council Maribyrnong City Council Online: Direct Debit Request Online or view your Download: Direct Debit Agreement & Form current registered DDR Phone: (03) 9688 0243 Download: Direct Debit Application Post: Maribyrnong City Council, Revenue Services Office, Email: [email protected] PO Box 58, Footscray VIC 3011 Phone: (03) 9518 3497 Post: Monash City Council, PO Box 1, Glen Waverley VIC 3150

City of Greater Dandenong Banyule City Council Download: Direct Debit Form Download: Direct Debit for Quarterly or Annual Payment Phone: (03) 9239 5100 Phone: (03) 9490 4222 Post: City of Greater Dandenong, PO Box 200, Post: Banyule City Council, PO Box 51, Ivanhoe VIC 3079 Dandenong VIC 3175

City Of Greater Geelong Latrobe City Council Download: Direct Debit Request Download Direct Debit form: Payment Options Phone: 03 5272 5272 Phone: 1300 367 700 Post: The City of Greater Geelong, Facsimile: (03) 5128 5672 PO Box 104, Geelong VIC 3220 Post: Latrobe City Civic Centre, PO Box 264, Morwell VIC 3840

Manningham City Council City of Kingston Download: Direct Debit Request Download: Direct Debit Request Phone: (03) 9840 9333 Phone: 1300 653 356 Post: Manningham City Council, PO Box 1, Fax: 03 9581 4328 Doncaster VIC 3108 Email: [email protected] Post: City of Kingston, PO Box 1000, Mentone Vic 3194

City of Sydney Bankstown City Council Download: Direct Debit Request Download: Direct Debit Request Phone: (02) 9265 9333 Phone: (02) 9707 9507 Fax: (02) 9265 9387 Post: Bankstown City Council, PO Box 8, Post: City of Sydney, GPO Box 1591, Sydney NSW 2001 Bankstown NSW 1885

Hawkesbury City Council Fairfield City Council Download: Direct Debit Request Download: Direct Debit Form Phone: (02) 4560 4444 Phone: (02) 9725 0222 Fax: (02) 4587 7740 Fax: (02) 9725 4249 Email: [email protected] Email: [email protected] Post: Hawkesbury City Council, PO Box 146, Post: Fairfield City Council, PO Box 21, Windsor NSW 2756 Fairfield NSW 1860

 Warringah Council City Council Download: Direct Debit Request Download: Direct Debit Request – Weekly, Fortnightly, Phone: (02) 9942 2111 Monthly options Post: Civic Centre, 725 Pittwater Road, Direct Debit Request – Quarterly, Annual options Dee Why NSW 2099 Phone: (02) 4227 7111 Post: Wollongong City Council, Locked Bag 8821, Wollongong DC NSW 2500

Maitland City Council Parramatta City Council Download: Direct Debit Request Download: Direct Debit Request Phone: (02) 4934 9700 Phone: (02) 9806 5441 Post: Maitland City Council, PO Box 220, Post: Parramatta City Council, Rates Department, Maitland NSW 2320 PO Box 32, Parramatta NSW 2124

Gold Coast City Council Ipswich City Council Phone: 1300 366 659 Phone: (07) 3810 6679

Brisbane City Council Moreton Bay Regional Council Download: Direct Debit Request (Rates Assist) Download: Direct Debit Request Phone: (07) 3403 8888 Phone: (07) 3480 6464 Post: Brisbane City Council, GPO Box 1434, Post: Moreton Bay Regional Council, PO Box 159, Brisbane Qld 4001 Caboolture Qld 4510

Logan City Council Cairns Regional Council Download: Direct Debit Request Form Download: Direct Debit Request Phone: (07) 3412 5230 Phone: (07) 4044 3044 Post: Chief Executive Officer, Logan City Council, Fax (07) 4044 3827 PO Box 3226, Logan City DC Qld 4114 Email: [email protected] Post: Cairns Regional Council, PO Box 359, Cairns QLD 4870

City of Burnside City of Marion Download: Direct Debit Request Download: Direct Debit Request Email: [email protected] Phone: (08) 8375 6600 Post: City of Burnside, PO Box 9, Glenside SA 5065 Post: 245 Sturt Road, Sturt SA 5047

City of Mandurah City of Perth Download: Direct Debit Request Download: Direct Debit Request Phone: (08) 9550 3777 Phone: (08) 9461 3120 Email: [email protected] Post: City of Perth, GPO Box C120, Perth WA 6001 Post: Administration Centre, PO Box 210, Mandurah WA 6210

Swan City Council City of Armadale Download: Form at Direct Debit Form Phone: (08) 9399 0164 Phone: (08) 9267 9267 Post: City of Armadale’s Administration Centre, Email: [email protected] 7 Orchard Avenue, Armadale WA 6112 Fax: (08) 9267 9444 Post: City of Swan, PO Box 196, Midland WA 6936

Alice Springs Town Council Darwin City Council Download: Direct Debit Request Download: Direct Debit Request Phone: (08) 8950 0500 Phone: (08) 8930 0551 Post: Alice Springs Town Council, PO Box 1071, Email: [email protected] Alice Springs NT 0871

Hobart City Council Launceston City Council Phone: (03) 6238 2833 or (03) 6238 2787 Phone: (03) 6323 3000

 LIFE INSURANCE, MANAGED FUNDS, SUPERANNUATION & SHARES

Insurance Australia Group (IAG) MLC Phone: (02) 9292 9222 Online: Log in at MLC Log In Post: Insurance Australia Group Limited (IAG), Phone: 132 652 Level 26, 388 George Street, Sydney NSW 2000 Post: PO Box 200, North Sydney NSW 2059

AMP Download: Phone: 1300 307 941 (Customer Relations) Banking Direct Debit Request – Deposits Post: Elders Customer Relations – 1471, Superannuation Direct Debit Request Reply Paid 551, Adelaide SA 5001 Insurance Direct Debit Request – Risk Investments (non-super) Direct Debit Request Phone: 131 267 Fax: 1300 301 267 Post: AMP Life Limited, Locked Bag 300, Parramatta NSW 2124

Hannover Life Re of Australasia Ltd Asteron Phone: (02) 9251 6911 Download: Post: Hannover Life Re of Australasia Ltd, Life Insurance Direct Debit Request Level 7, 70 Phillip Street, Sydney NSW 2000 Superannuation Direct Debit Request Phone: 02 8275 3999 or 1800 221 727 Email: [email protected] Fax: 1300 766 833 Post: Asteron, GPO Box 68, Sydney NSW 2001

Computershare OnepathLife Phone: 1300 555 159 Download: Direct Debit Service Request Form Post: The Registrar, Investor Services Phone: 133 665 Pty Limited, GPO Box 2975, Melbourne VIC 3001

Commsec NAB Margin Lending Download: Direct Debit/Direct Credit Request Form Download: Request for Direct Debit Phone: 13 15 19 Phone: 1300 135 145 Post: Commonwealth Securities Limited, Locked Bag 22, Post: NAB Equity Lending, PO Box 5350, Australia Square NSW 1215 Melbourne VIC 3001

Challenger Zurich Australia Download: Download: Direct Debit Request – Life Insurance DDR Challenger Managed Investments Limited Direct Debit Request – Superannuation DDR Challenger Investment Services Limited Phone: 132 687 Phone: 133 566 Post: Zurich Financial Services Australia, PO Box 677, Post: GPO Box 3698, Sydney NSW 2001 North Sydney NSW 2059

Macquarie Leasing Perpetual Trustees Phone: (02) 8232 7769 Download: Link to all change of detail forms Phone: 1800 022 033 Email: [email protected] Post: GPO Box 4171, Sydney NSW 2001

Suncorp Metway Insurance TAL (formerly Tower Australia) Download: Direct Debit Request Download: Direct Debit Request Phone: 1300 552 345 Email: [email protected] Post: Life Customer Service, GPO Box 3950, Phone: 1300 209 088 Sydney NSW 2001 Post: TAL Life Limited, PO Box 142, Milsons Point NSW 1565

 LOANS & CREDIT CARDS

NAB ANZ CardPay Direct Download: Direct Debit Request – Credit Cards Download: Direct Debit Form Request to change Direct Debit – Home/Personal Loans Phone: 132 273 Phone: 13 22 65

CBA Download: Direct Debit Request – Regular Savings Plan Download: Personal Loan Direct Debit Form Direct Debit Request – Credit Card Autopay Home Loan Repayment Direct Debit Form Phone: 132 221 Phone: 132 032

ING Direct American Express Download: Direct Debit Form Online: Log in at AMEX Log In set up direct debit Phone: 133 464 payments Post: ING DIRECT, Account Maintenance Team, Phone: 1300 132 639 GPO Box 4094, Sydney NSW 2001

U Bank Toyota Finance Online: Register/Log In at UBank customer log in Phone: 137 200 to set up/update direct debit Phone: 13 30 80

St George Bank Flexirent Capital Download: Direct Debit Transfer Request Download: Click to download and print Phone: 133 330 Payment Method Form (Direct Debit Request) Phone: 1300 857 212

Safrock Finance (now Cash Converters) Capital Finance Austalia Phone: 13 CASH (13 2274) Download: Direct Debit Request Email: [email protected] Phone: 1300 300 309 Post: Capital Finance Australia Limited, Customer Service Department, PO Box 7685, Baulkham Hills NSW 2153

Esanda Finance BMW Finance Download: Direct Debit Request Phone: 03 9264 4422 Fax: 1300 109 096 Post: BMW Financial Services, 783 Springvale Road, Phone: 13 23 73 Mulgrave Vic 3170 Post: Reply Paid AAA260, GPO Box 1678, Melbourne VIC 8060

Bank of Western Australia (Bankwest) Macquarie Bank – Card Services Download: Click to download and print appropriate Download: Direct Debit Request Direct Debit Forms Phone: 1300 150 300 Phone: 13 17 18 Post: Macquarie Card Services, PO Box 3666, Post: Bankwest, PO Box E237, Perth WA 6841 Rhodes NSW 2138

GE Auto & Fleet Yamaha Motor Finance Download: Direct Debit Request Phone: 1800 123 100 Phone: 1300 137 759 Post: Yamaha Motor Finance Australia Pty. Ltd. Fax: 1300 721 642 (Attn: Customer Solutions) 489-493 Victoria Street, Wetherill Park NSW 2164 Post: GE Money, Attention: Customer Solutions, GPO Box 1945, Melbourne VIC 3001

Credit Corp Group Download: Direct Debit Request Phone: 1800 221 414 Post: Credit Corp, GPO Box 4475, Sydney NSW 2000

 GENERAL

Paypal Australia Ebay International Phone: 1800 073 263 Phone: 1800 322 928

Fitness First Gyms Chrisco Hampers Online: Register/Log in at Fitness First e-member log in Download: Direct Debit Authority to update Direct Debit details Phone: 1800 144 662 Phone: 1300 55 77 99 Post: Chrisco Hampers Australia, Reply Paid 75304, Regents Park DC NSW 2143

Foxtel World Vision Online: Register or Log in at Online Direct Debit Request Download: Direct Debit Form at to add/update Direct Debit details Download Direct Debit Request Phone: 1300 785 622 Phone: 13 32 40 Post: World Vision Australia, GPO Box 399C, Melbourne VIC 3001, Australia

Austar Entertainment Queensland Justice Department Online: Register/Log in to manage your account online Download: Direct Debit Request Form Austar Log In Phone: 1300 365 635 Phone: 132 432 Post: State Penalties Enforcement Registry, GPO Box 1387, Brisbane QLD 4001

Roads and Traffic Authority (NSW) Australian Scholarships Group Download: E-Toll Confirm/Change Direct Debit Download: Direct Debit Request Phone: 132 213 Phone: (03) 9276 7777 Post: Australian Scholarships Group Friendly Society Limited, 23-35 Hanover Street, Oakleigh VIC 3166

Westnet Queensland Motorways Online: Westnet MyAccount Log In Download: Direct Debit Request Phone: 1300 855 006 (Accounts) or (08) 9218 2600 (HO) Phone: 13 33 31 Post: Westnet, GPO Box C121, Perth WA 6839

Citylink Melbourne Ezidebit Phone: 13 26 29 Online: Register or Log in at https://secure.ezidebit.com.au/ Phone: (07) 3124 5500

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