V.8e Content
1. Mobile Data Setting 1 2. Wi-Fi Setting a. PCCW Wi-Fi Auto Connect 2 b. NETVIGATOR Home Wireless 3 3. Voicemail Speed Dial Setting 3 4. Internet Tethering Setting 4 5. Email Account Setting 5 6. Network Timezone Setting 6 7. Disabling Local Mobile Data Function 6 8. Exclusive Infotainment service content & Apps a. Shortcut Setting 7 b. Exclusive Mobile Apps 8 c. uHub - Cloud-based Storage 8 9. Short Codes 9 a. Call Forwarding b. Call Waiting c. Voice Mail d. Unbilled Airtime & Mobile Data Usage Inquiries e. Reset Password
10. King and Roaming Service Useful Tips 10 11. Customer Service 14 1. Mobile Data Setting Simply follow the steps below to activate your smartphone's mobile data function: 1 2
Enter “ Settings” > “General” At the “Cellular Data” section, > “Cellular” > “Cellular Data enter the below information: Network” APN: pccw
After completing the above settings, please restart your iPhone. Then you can enter the URL for infotainment service content (m.pccw-hkt.com) in your Safari browser to browse news and infotainment. You can also browse other websites by entering their URLs.
For MMS settings, please follow the steps below:
At “MMS” section, enter the information below:
1 2. Wi-Fi Setting a. PCCW-HKT Wi-Fi Auto Connect1 PCCW-HKT Wi-Fi hotspots setup, your device will automatically switch from mobile data to Wi-Fi whenever PCCW-HKT Wi-Fi is detected – without having to login every time 1 2 3 Auto Connect
PCCW-HKT mobile service brings you an PCCW-HKT
PCCW-HKT “Auto
Go to App Store, search “PCCW” Follow the steps to install and select “Wi-Fi Auto Connect” “Download” Setting up Auto Connect: After completing the above installation, please go to any PCCW-HKT Wi-Fi hotspot and proceed with the following settings. 4 5 6
Under PCCW Wi-Fi hotspots, Turn on Wi-Fi and choose go to “ Settings”>”Wi-Fi” Your iPhone will automatically connect to the PCCW-HKT Wi-Fi network when it detects coverage
the application from App Store will incur a local mobile data charge, while a roaming data charge will be incurred overseas.
2 b. NETVIGATOR Home Wireless1 Wi-Fi at home.
1 2
Go to “ Settings”>”Wi-Fi” Enter the Home Wireless to turn on Wi-Fi. Choose password to complete the setup SSID (if you haven’t changed your settings, the default network will be named as “Default”)
Remarks:
3. Voicemail Speed Dial Setting You can dial the following short code into your iPhone to set up your voicemail speed dial. After completion, you can simply press the speed dial button to reach your voicemail.
Set up:
Cancel the settings:
Remarks: Apple’s software updates or other factors and may require setting up again.
3 4. Internet Tethering Setting1 Internet tethering enables multiple users to connect at the same time. You can connect your .
To use Internet tethering, software must be:
1 2 3
Go to “ Settings” > “General” Select your connection mode > “Cellular” > “Cellular Data Network” > “Internet Tethering” >
Remarks: incurred according to standard PCCW-HKT mobile service rates. network and incur mobile data usage charge.
4 5. Email Account Setting If you need to set up other email accounts, such as Hotmail and Gmail, you can go to “Settings”> “Mail, Contacts, Calendars” > “Add Account...”, select your email service provider and enter the username and 1 2
Choose your email service provider Enter your email address and Remarks: website for information.
6. Network Timezone Setting 1 2
Go to “Settings” > “General” > Switch on “Set Automatically”. “Date & Time” Hong Kong time will be shown while in Hong Kong. Local time will be shown while overseas.
5 7. Disabling Local Mobile Data Function You can disable the local mobile data function on your device by following the steps below:
1 2 3
Go to “ Settings”>“General” Go to “Cellular”
Remarks: and may require setting up again.
6 8. Exclusive Infotainment service content & Apps a. Shortcut Setting now TV, now To enjoy the above content anytime and anywhere, please add the shortcut to your home screen. Follow the steps below:
1 2 3
Infotainment service content
Enter the URL in the Press the indicated symbol Choose “Add to Home Screen” Safari browser:
4 5
Infotainment
Infotainment service content
Choose “Add” The shortcut will be automatically added to your home screen
7 b. Exclusive Mobile Apps PCCW Wi-Fi Roam King voice roaming service My Account Check Provides a highly-convenient Wi-Fi Connect via Wi-Fi overseas and PCCW-HKT mobile service customers activate “ can check unbilled voice usage, data enabling you to get connected at usage and top-up local and roaming or other regions, using your mobile mobile data usage anytime*. number while roaming. * Local mobile data top up feature is only applicable to designated PCCW-HKT service Plan; Roaming mobile data top up feature is only applicable to All-in-one Roaming Passport (Daypass) subscriber.
Wi-Fi Auto Connect News always ON Smart TIPs Helps your device connect Provides daily local, international and Provides a data calculator, as automatically to Wi-Fi now NEWS. well as useful tips on roaming, without having to login Wi-Fi, mobile data and other every time. functions.
Terms & Conditions: not infringe the intellectual property rights relating to the Content, or do anything that in the opinion of PCCW Mobile HK no representation or warranty as to the accuracy, integrity, purpose, usefulness, timeliness or legitimacy of the Content. Risk relating to use of the Content (including but not limited to loss of data or loss of use of equipment) is the responsibility provider personally and entirely and has no bearing on PCCW Mobile HK Limited. PCCW Mobile HK Limited accepts no in the event of non-compliance with any of these terms and conditions by the Customer or any user. Furthermore, PCCW conditions are in addition to PCCW Mobile HK Limited’s General Terms and Conditions for Subscription. c. uHub – Cloud-based Storage uHub cloud storage is a revolutionary cloud-based digital content storage service from PCCW-HKT. Instead of storing information on your computer’s hard drive, you can now save data in our uHub in a cloud storage system enables you to retrieve them at any location served by Internet access. portable device, whether a smartphone or tablet. sign up” for registration. 1 2 3
PCCW-HKT Wi-Fi login ID
My PCCW-HKT/
Enter your PCCW-HKT phone number Enter your username and password You can download and upload and password, then follow the music, videos, photos and all instructions to activate the service Remarks: Browsing and downloading apps from the App Store will incur a local mobile data charge.
8 9. Short Codes a. Call Forwarding 4O ACTIVATE 4O CANCEL
!LL CALL FORWARDING PHONE NUMBER MOBILE SECRETARIAL service number/ voice mail number/
"USY CALL FORWARDING PHONE NUMBER MOBILE SECRETARIAL service number/ voice mail number/
.O REPLY CALL FORWARDING PHONE NUMBER MOBILE SECRETARIAL service number/ voice mail number/
Unreachable call phone number/ mobile secretarial FORWARDING SERVICE NUMBER VOICE MAIL NUMBER
#ALL FORWARD CANCELLATION
2EMOTE #ALL &ORWARD s #ALL OUR CUSTOMER SERVICE HOTLINE s ,OGON TO WWWPCCW HKTCOM -Y !CCOUNT 3ERVICE 3ETTING Remote Call Forward s 4HE PREMIUM MOBILE SECRETARIAL SERVICE CALL FORWARDING NUMBER IS THE SAME AS YOUR PERSONAL SECRETARIAL NUMBER s 4HE MOBILE SECRETARIAL SERVICE CALL FORWARDING NUMBER %NGLISH (Chinese) s 6OICE MAIL NUMBER b. Call Waiting Activate Cancel
c. Voice Mail Using handset Using any touch-tone phone
1. Press to access the voice mail menu directly 2. Press to listen to your message directly
d. Unbilled Airtime & Mobile Data Usage Inquiries (1) Press (Chinese) / (English) to receive usage SMS (2) Use handset to login to m.pccw-hkt.com > “My Account Check” to check unbilled usage (3) You can also go to www.pccw-hkt.com to check the last three months’ bills (4) Use the “My Account Check” app to check account details and unbilled usage e. Reset Password* s 0RESS 9 10. “ King” and Roaming Service Useful Tips a. “ King” Voice Roaming Service PCCW-HKT mobile service proudly presents “ King” - a roaming voice service, based on Wi-Fi con- Newly introduced free video calls within “ King” community.
Download King Application: s Before leaving Hong Kong, go to the App Store, search “PCCW” and download the “ King” App s After downloading, select the “ King” App from menu and follow the steps below to use “ King” 1 2 3
Before using “ King” overseas, After switching on the “ King” mobile number and you will receive application, turn the button to your local Wi-Fi network. You may “BLUE”. You can make or receive be required to input user name and calls via “ King”. (Please stay activate “ King” password in some Wi-Fi networks. within strong Wi-Fi coverage during a conversation) Using “ King” to call overseas: s Calling HK: $IAL THE PHONE NUMBER DIRECTLY 4HERE IS NO NEED TO ENTER THE COUNTRY CODE s Calling other countries: !S IF YOU ARE MARKING AN )$$ CALL IN (ONG +ONG PRESS FOLLOWED BY COUNTRY CODE PHONE NUMBER SUBSCRIBERS MUST ALSO REGISTER FOR )NTERNATIONAL#HINA 2OAMING 3ERVICES
Receive calls via “ King”: When calls are received via “ King”, the “ King” icon will appear on the screen. Ensure Wi-Fi is connected then press “Accept” to answer the call.
2EMARKS $OWNLOAD THE APPLICATION WILL INCUR LOCAL MOBILE DATA CHARGE WHILE ROAMING DATA CHARGE WILL incur in overseas. - “ +INGv SUPPORTS SELECTED HANDSETS WITH I/3 OR ABOVE - “ +INGv SERVICE IS ONLY AVAILABLE TO 0##7 (+4 MOBILE SERVICE SUBSCRIBERS AND IS PROVIDED TO YOU UNDER THE TERMS AND CONDITIONS OF YOUR MOBILE SERVICE CONTRACT 7ITH h +INGv !PP CONNECTED TO 7I &I FREE TO I MAKE AND RECEIVE VOICE CALLS TO (ONG +ONG phone numbers; (ii) make and receive video calls via “ +INGv SERVICE #HARGES FOR 7I &I CONNECTIVITY )$$ CHARGES IF ANY ARE ADDITIONAL 4HE h +INGv SERVICE MAY BE USED TO MAKE EMERGENCY CALLS IN (ONG +ONG (OWEVER WHILE you are abroad you should call local emergency number via your regular voice roaming service. 5PON YOUR USE OF THE h +INGv SERVICE WE SHALL USE YOUR 0##7 (+4 MOBILE SERVICEgS NUMBER FOR VERIFYING YOUR ELIGIBILITY FOR THE h +INGv SERVICE AND FOR THE BILLING OF YOUR USE OF THE h +INGv SERVICE IN THE CORRESPONDING 0##7 (+4 MOBILE SERVICE ACCOUNT BY 0##7 (+4 MOBILE SERVICE 0LEASE VISIT WWWPCCW HKTCOMKK FOR DETAILS
10 b. PCCW Wi-Fi Roam Connection Manager Asia Pacific, Europe and North America. 1 2 3
Before leaving Hong Kong, visit App After downloading, enter your When you logon at a Wi-Fi hotspot Store, search for “PCCW Wi-Fi Roam” username and password* and select overseas via PCCW Wi-Fi Roaming, and download the FREE App “PCCW-HKT mobile service” you can connect with just one click as the domain
c. All-in-one Roaming Passport (Day Pass) Subscription methods: Remarks:
d. Making Voice Calls while Overseas While abroad, you can use your mobile phone to make roaming and local calls with the utmost convenience. Remarks: Normal voice roaming charges apply.
11 e. Connecting to Local Networks while Roaming When overseas, your handset will automatically select a local roaming network. If no network is detected, you can select one manually.
1 2
Go to “Settings” > “Carrier” available operators and you can select your preference. Switch on “Automatic” again when you come back to Hong Kong and your handset will connect to PCCW-HKT mobile service network automatically f. Roaming Mailbox Services before departure. You only need to set the password once.
2EMARKS .ORMAL VOICE ROAMING CHARGES APPLY WHEN ACCESSING VOICE MAILBOX FROM OVERSEAS g. Listening to voice messages while overseas: h. Calling Hong Kong or Other Countries while Overseas When roaming overseas, you can only use international long-distance telephone services provided by overseas network providers and not Hong Kong-based international long-distance telephone services (e.g. Remarks: Normal voice roaming charges apply. i. Use Secretarial Service while Roaming If you are a subscriber to Secretarial Service, you can continue to use Secretarial Service while roaming overseas without additional fees*. To ensure your Secretarial Service is still in use while roaming, please note the following:
12 j. Pay Attention to Mobile Data and Wi-Fi Signals the Wi-Fi signal is weak , your handset may switch to mobile data automatically and data roaming charges will be incurred. The Wi-Fi icon is displayed, meaning you are connected to Wi-Fi. k. How to Avoid Unnecessary Roaming Charges before departure in order to avoid paying two-way roaming charges. roaming charges (for details, please see handset instructions). data service charges and payment will be based on the amount of data usage. For details, please visit www.pccw-hkt.com to mobile data capabilities before departure. Please take the following steps: 1 2 3
Enter “ Settings” > “General” Choose “Cellular”
13 10. Customer Service Customer Service Center /UR #USTOMER 3ERVICE #ENTER OFFERS CONVENIENT AND COMPREHENSIVE ONE STOP SERVICE TO CUSTOMERS WHO WOULD LIKE TO RECEIVE FACE TO FACE CUSTOMER SERVICE
!DDRESS (ONG +ONG #AUSEWAY "AY & %AST %XCHANGE 4OWER ,EIGHTON 2OAD #AUSEWAY "AY (ONG +ONG 7AN #HAI "ASEMENT ,OCKHART %XCHANGE (ENNESSY 2OAD 7AN #HAI (ONG +ONG 3HEUNG 7AN FOR PERSONAL CUSTOMERS ONLY & 7EST %XCHANGE 4OWER $ES 6OEUX 2OAD #ENTRAL 3HEUNG 7AN (ONG +ONG +OWLOON -ONG +OK & -ONGKOK %XCHANGE "UTE 3TREET -ONG +OK +OWLOON (ONG +ONG ,AI #HI +OK FOR PERSONAL CUSTOMERS ONLY '& ,AI #HI +OK %XCHANGE 9UET ,UN 3TREET ,AI #HI +OK 4SIM 3HA 4SUI FOR PERSONAL CUSTOMERS ONLY & (ERMES (OUSE -IDDLE 2OAD 4SIMSHATSUI +OWLOON +WUN 4ONG FOR PERSONAL CUSTOMERS ONLY 3UITE % & ,EGEND 4OWER 3HING 9IP 3TREET +WUN 4ONG +OWLOON .EW 4ERRITORIES 4SUEN 7AN '& 4SUEN 7AN %XCHANGE #ASTLE 0EAK 2OAD 4SUEN 7AN .4 9UEN ,ONG FOR PERSONAL CUSTOMERS ONLY '& 9UEN ,ONG %XCHANGE 4AI 9UK 2OAD 9UEN ,ONG .4 3HATIN FOR PERSONAL CUSTOMERS ONLY 5NIT ,EVEL 4OWER )) 'RAND #ENTRAL 0LAZA 3HATIN .4
(OURS -ONDAYS TO 3ATURDAYS n FOR BOTH PERSONAL AND BUSINESS CUSTOMERS 3UNDAYS AND 0UBLIC (OLIDAYS n FOR PERSONAL CUSTOMERS ONLY
3ERVICE 3COPE s "ILL INQUIRIES s #ONTRACT AND 4ARIFF PLAN INQUIRIES s 3MARTPHONE WORKSHOP s ,OST PHONE3)- REPLACEMENT s 3ERVICE RECONNECTION
4ECHNICAL 3UPPORT s h5LTIMATE $ATA 3AFEv 0LEASE CALL FOR RESERVATION s (ANDSET SETTING SUPPORTDEMO s (ANDSET TROUBLESHOOTING Hotline 24-hour PCCW Consumer Service Hotline : 1000 24-hour PCCW Business Customer Hotline : 10088 &OR ACCOUNT AND CUSTOMER SERVICE INQUIRIES Sales hotline: 2888 0008 (press 4) &OR GENERAL SALES INQUIRIES RELATING TO 0##7 (+4 MOBILE SERVICE AND PRODUCTS Online inquiries Consumer Service Email Address : [email protected] Business Customer Email Address : [email protected] PCCW Customer Services (official) on Facebook
14