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Sustainability Report to Stakeholders 2003

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Sustainability Report to Stakeholders 2003 Sustainability Report to Stakeholders 2003 originenergy.com.au/sustainability F1 Contents Highlights (Inside front cover) P.2 Fro m the Managing Director P. 4Performance summary P.8 An overview of Origin Energy P.10 E n v i r onment P.24 Social P.34 Economic P.38 Data and footnotes Glossary of terms (Inside back cover) Highlights Announced the Improved Exceeded development of new No fines and expanded target for Green Power Sliver® cell technology or known breaches reporting on customers – supplying with potential to of environmental GHG emissions. Green Power to more laws or regulations. Environment – page 14 customers nationally expand Environment – page 19 than any other retailer. the applications Environment – page 16 of solar power. Environment – page 17 Virtually every action we take impacts the environment, our communities and the economy. At Origin Energy, we are committed to improving the sustainability of our business by measuring and addressing those impacts which are most capable of being improved significantly by our activities. Scope of this report Unless otherwise stated, this document reports on the sustainability performance of the assets and activities operated by Origin Energy for the year ended 30 June 2003. To make this report as complete as possible, we have reported on some aspects of our business up to the time of publication (March 2004). In the absence of statutory requirements or generally accepted sustainability reporting standards in Australia, the Global Reporting Initiative’s Sustainability Reporting Guidelines 2002 have guided the format of this report. Ernst & Young has examined the highlights of this report in accordance with the applicable Australian Auditing Standard AUS 904 ‘Engagements to Perform Agreed-Upon Procedures’ (refer to page 37). Origin Energy Limited ABN 30 000 051 696 86 Lost Time Injury % Frequency Rate Completed Extended Value added of employees community and native Hardship Policy across to stakeholders are ‘fairly well improved titleholder consultations the Retail business. up 21% to $543 million. satisfied’ to 19% to 2.9 injuries for key infrastructure Social – page 33 Economic – page 35 ‘extremely satisfied’ per million projects which were with working at hours worked. commissioned on time Origin based on Social – page 29 or are on schedule. results of an Social – page 30 employee survey. Social – page 25 originenergy.com.au/sustainability 1 From the Managing Director Welcome to Origin Energy’s In 2001/02, we established a set of • Providing indicators on customer Sustainability Report to objectives with measurable outcomes bills to give customers a better under environment, social and economic understanding of the GHG impact Stakeholders for 2003. categories. This is our first opportunity of their energy use. to report on those outcomes and provide As a producer of energy, we are also This is the company’s second a comparison of our performance investing in new technologies which will year-on-year. report which details our help reduce the GHG intensity of energy progress in fulfilling our We have made significant progress in production. This year, we launched commitments to stakeholders. achieving the targets set last year and we Sliver® solar cell technology which uses have gained more insight into the drivers one-tenth of the silicon of conventional To improve the sustainability of sustainable performance across the solar panels while matching their power, diverse range of Origin’s business activities. performance and efficiency. of our activities, we believe we We have also improved our ability to Origin’s activities have an impact on must identify and measure report on a series of sustainability rural, urban and marine environments. measures. This includes improved and the drivers of sustainable To maintain our access to land and expanded reporting on greenhouse resources, we take all reasonable steps performance in our business. gas (GHG) emissions to help us identify to eliminate or minimise adverse impacts. areas where we can reduce the intensity This means we must as a minimum meet of the emissions that arise from our our regulatory obligations. However, in activities. Our GHG inventory and the many cases we choose to go beyond highlights of this report have been these obligations to meet the externally examined to help us further community’s expectations and protect improve the accuracy of our the local environment. sustainability reporting. During the reporting period, there Environment were no fines or known breaches of our Energy production and use are a major environmental obligations. We also made source of GHG emissions. This year, we significant progress on reducing noise made significant progress helping our levels at our gas production facilities and customers reduce the GHG intensity of progressed trials on methods to reuse their energy use including: and recycle non-potable water produced •Exceeding our sales target and in our gas and oil production activities. becoming Australia’s largest retailer of Green Power. More customers are buying zero-emission electricity from Origin than from any other energy company. Our commitments Origin Energy owns, develops and procures energy and related products and services to provide customers with better energy choices to meet their energy needs. We are committed to: •Delivering better returns to shareholders than comparable companies by ensuring existing businesses generate cash returns surplus to operating requirements; and through our detailed understanding of the energy industry, identifying, analysing and investing in opportunities that create leverage and value across the energy supply chain. •Delivering better value to customers than competitors by accessing competitive sources of energy and incorporating these into a range of products and services that provide customers with better choices to meet their energy needs. •Attracting and retaining the best team of people by encouraging their development and rewarding success. •Contributing to the sustainable development of our communities by developing and commercialising energy and related products and services that reduce the environmental and social impact of energy production and use. 2 Social well satisfied’ to ‘extremely satisfied’ Origin contributed $543 million to Origin recognises that the right with working at Origin. We also its economic stakeholders in 2002/03, to operate our business is ultimately standardised enterprise agreements, as a 21% increase over the previous granted by those we impact or interact well as maternity and paternity leave, year. This reflects the company’s with – whether they be local long service leave and serious illness continued growth. communities, customers or our staff. leave to ensure all employees have Going forward equal entitlements. To maintain community support and To ensure that we continue to improve goodwill for the company’s activities, In a year of significant growth, we the sustainability of our activities as they community consultations were have improved our health and safety impact on the environment, community completed for our key infrastructure performance. Our employee Lost Time and shareholders, we will focus our projects which were commissioned on Injury Frequency Rate was reduced efforts in the coming year on: time or are on schedule. by 19% to 2.9 lost time injuries per • Maintaining effective channels of million hours worked. To ensure that all our customers can communication to ensure we enjoy the comforts of energy use, we Regrettably, an incident at a drilling rig understand stakeholder expectations. completed the roll out of our Hardship in the Surat Basin, Queensland resulted • Ensuring our indicators of sustainable Policy across the electricity, natural gas in the death of an employee of a performance remain effective in and LPG businesses. The policy enables us contractor engaged to drill an appraisal measuring our impact on and to identify those customers in financial well. The incident will be the subject of interactions with our stakeholders. hardship and offer assistance through a Coronial Inquiry and investigations Origin, government or other agencies. into the cause of the incident have • Demonstrating continued progress not yet been completed. against our measures of sustainable In relation to staff, our workforce grew by performance. 9% to 2,973 reflecting the growth of the Economic company, particularly in our Retail and Origin’s economic stakeholders include Finally, I would like to thank all those Exploration and Production businesses. shareholders, employees, government who provided feedback on our first To attract the best team of people, we and the communities in which we Sustainability Report. The comments monitor staff satisfaction on several operate. Our objective is to provide were overwhelmingly positive and have indicators. This year, we conducted our sustainable returns to them all. provided useful input into this report. first survey of staff satisfaction which We welcome your feedback again by found that 86% of employees are ‘fairly using the enclosed response card. Our values We care about the impact of our operations and actions on shareholders, customers, fellow employees, the community and the environment. We listen to the needs of others, knowing that an unfulfilled need creates the best opportunities. We constantly learn and implement new and better ways of doing business by collecting, analysing and sharing information and ideas effectively. We deliver
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