KNOWLEDGE IMAGINATION POSSIBILITY
National Library Board Singapore Annual Report 2002/2003 KNOWLEDGE . IMAGINATION . POSSIBILITY
Knowledge is more of the building blocks of society. At NLB, those building blocks are made readily available through a world-class system of learning resources, comprising services and programmes that enable individuals to imagine and explore possibilities. After all, the wider the knowledge, the brighter our future. Mission To expand the learning capacity of the nation so as to enhance national competitiveness and to promote a gracious society.
Purpose To deliver a world-class library system which is convenient, accessible and useful to the people of Singapore.
CONTENTS CORPORATE MISSION AND PURPOSE 1 CHAIRMAN'S MESSAGE 2 BOARD OF DIRECTORS 4 MANAGEMENT COMMITTEE 5 ORGANISATION CHART 6 HIGHLIGHTS OF THE YEAR 7 YEAR IN REVIEW 9 STATISTICAL SUMMARY 26 FINANCIAL STATEMENTS 37 LIBRARY LISTINGS 69 02 National Library Board Annual Report 2002/2003 Chairman's Message
Chairman's Message
The "lifestyle library" concept incorporated the "coffee culture" and "music culture", with cafes and music posts set up in libraries - making them hip and trendy places to visit. To make library services easily accessible and convenient, libraries were set up in shopping malls - thus assimilating them into the lifestyle of Singaporeans and bringing libraries closer to the public.
Ms Lim Soo Hoon Chairman, appointed Chairman on 1 January 2003. National Library Board Annual Report 2002/2003 Chairman's Message 03
When Singaporeans visit any public library library@esplanade, and the first DIY constraints, can NLB sustain its current in Singapore today, apart from being able library, Sengkang Community Library, service offerings? to borrow a wide collection of books and are such examples. other materials, they also get to enjoy The main task ahead for NLB - indeed, bright new facilities, new services - and This transformation has had an impact its raison d'etre - is to cultivate a reading even have a cup of coffee in the library on the way Singaporeans learn, spend culture. While we continue to innovate cafes. their time and read. Library visitorship, and introduce new facilities or services, membership and loans continue to grow we must not forget the basics. We need In the past seven years, under the every year, with the highest recorded to concentrate our time and expertise leadership of former Chairman, DrTan just last year. With over 31 million visitors on the basic task of getting people to Chin Nam, libraries in Singapore have in FY2002, the library continues to be read. We must continue to provide undergone a complete transformation. one of the most vibrant places for people conducive environments for reading, The way Singaporeans view libraries has to visit. Indeed, NLB's accomplishments introduce good reading materials to our also changed. With DrTan at the helm, are recognised not only locally, but also customers, promote reading through a whole new way of how libraries should internationally. We would like to thank programmes and activities and attract offer their services and the environment DrTan - who relinquished his role of more people to the libraries to read and for offering these services was chairman in January 2003 - for setting learn. Partnerships with organisations introduced. This gave rise to new services NLB on the right path and for building it and communities can also help in this like self-service borrowing stations and up into what it is today. cause of promoting a reading culture in bookdrops, DIY-registration kiosks, Singapore. Cybrarian remote enquiry service, and But where do we go from here? Having the Digital Library, to name just a few built all the hardware and infrastructure, Once we manage to instil in innovations which have now become the emphasis now would be on Singaporeans a love for reading, most staple offerings at the libraries. developing content, so that libraries other things - whether it be promoting remain relevant to both the general public lifelong learning, an appreciation of the The "lifestyle library" concept as well as those with more specific arts, a gracious society, or becoming a incorporated the "coffee culture" and needs. The library@esplanade is one knowledge capital of the world - will fall "music culture" with cafes and music example of specialisation. Our libraries into place. posts set up in libraries - making them should by and large cater to the general hip and trendy places to visit. To make public but there is scope to adapt parts library services easily accessible and or even the whole of it, where the case convenient, libraries were set up in may be to serve different audiences and shopping malls - thus assimilating them their learning needs. into the lifestyle of Singaporeans and bringing libraries closer to the public. Another concern is how to optimise our Ms Lim Soo Hoon limited resources. How can NLB continue Chairman In the past year, libraries with a difference to provide excellent services to the public have made a mark in the local library and expand the learning capacity of the scene. The first performing arts library, nation? And if faced with tight resource 04 National Library Board Annual Report 2002/2003 Board of Directors
Board of Directors
Ms Lim Soo Hoon Mr Choy Fatt Cheong Mr Arun Mahizhnan Mr Shawn Seow Mr Simon Tay Chairman Mr Loh Khum Yean Mr Ong Ye Kung Prof Tan Teck Meng Prof Wang Gungwu Mr Choo Whatt Bin Mr Ahmad Khalis Dr Quah Sy Ren MrTan Yap Kwang Deputy Chairman A Ghani Dr Christopher Chia Chief Executive
Ms Lim Soo Hoon was appointed Chairman on 1 Mr Loh Khum Yean was appointed on 1 September Mr Shaun Seow was appointed on 1 September 2001. January 2003. She is also the Permanent Secretary 1997. He is the Deputy Secretary (Services) of the He is the CEO of MediaCorp News Pte Ltd. for Ministry for Community Development and Sports. Ministry of Finance. Prof Tan Teck Meng was appointed on 1 September Mr Choo Whatt Bin was appointed Deputy Chairman Mr Ahmad Khalis A Ghani was appointed on 1 1999. He is a Professor of Accounting at the Singapore on 1 April 1997. He is also the Deputy Secretary of September 2001. He is a lawyer with Wong Khalis & Management University. Ministry of Information, Communications andThe Arts. Partners. MrTan Yap Kwang was appointed on 1 September Dr Christopher Chia assumed the post of Chief Mr Arun Mahizhnan was appointed on 1 September 1999. He is the Director of Educational Technology Executive on 1 September 1995 when NLB was 1995. He is the Deputy Director of Institute of Policy Division at the Ministry of Education. established and was appointed Board Member in the Studies. same year. Mr Simon Tay was appointed on 1 September 1997 Mr OngYe Kung was appointed on 1 September 2001. He is an Associate Professor at Faculty of Law of Mr Choy Fatt Cheong was appointed on 1 September He is the Principal Private Secretary to Deputy Prime National University of Singapore. 1997. He is the President of the Library Association Minister Lee Hsien Loong. of Singapore. Prof Wang Gungwu was appointed on 1 September Dr Quah Sy Ren was appointed on 1 September 2001. 1997 He is the Director of East Asian Institute at the He is an Assistant Professor at the National Institute National University of Singapore. of Education. National Library Board Annual Report 2002/2003 Management Committee 05
Management Committee
Dr Christopher Chia Mr Chan Ping Wah Ms Tay Ai Cheng Mr Ng Yew Kang Ms JenniferYin Mr Chua Chong Huat Chief Executive Assistant Chief Executive, Senior Director, Library Senior Director, Director, Community & Director, Human Development Management & Partnership International Relations Resource Operations Group
Mr R Ramachandran Ms Ngian Lek Choh Mr LimTheam Siew Mr Lai Yeen Pong Mr Cheong FuYan Mr Lau Kai Cheong Deputy Chief Executive Assistant Chief Executive, Senior Director, Director, Asian Library Director, Corporate Director, InfoComm Operations Management Services Services Services and NLB Board Group Secretary 06 National Library Board Annual Report 2002/2003 Organisation Chart
Organisation Chart
National Library Board Dr Christopher Chia Chief Executive's Consultant Singapore Chief Executive Office Partnership
Corporate Affairs R Ramachandran Regionalisation Group Deputy Chief Executive Asian Library Services Community & International Relations Corporate Communications
Human Capital Group Ngian Lek Choh Human Resource Assistant Chief Executive, Learning Operations NLB Institute
Business Group Chan Ping Wah Library Consultancy Services Assistant Chief Executive, Technology Office Development Business Units Cybrarian Holdings Pte Ltd Investment Assessments
Management Lim Theam Siew InfoComm Services Group Senior Director Corporate Services Programme Development Strategic Initiatives & Research Properties
Library Services Ngian Lek Choh Library Support Services Group Assistant Chief Executive, Service Innovation & Development Operations Programme Development Information Services Invent
Library Management Tay Ai Cheng National Reference Library and Operations Group Senior Director Public Library Services Academic & Special Library Services Operations Management & Business Services National Library Board Annual Report 2002/2003 Highlights of the Year 07
Highlights of the Year
The World Library Summit brought together more than Radio frequency identification technology helped NLB Mr Khaw Boon Wan officially opened Singapore's first 1,000 professionals in the information and knowledge chalk up savings of more than $50 million a year in performing arts library. fields. manpower cost avoidance.
April 2002 NLB launched its Prepaid With the use of Radio Frequency July 2002 NLB took part in the Beijing Account Top-up Service via SMS (Short IDentification (RFID) technology, the International Exhibition for Digital Info- Messaging Service) for eLibraryHub NLB's Electronic Library Management Service and Technology held from July 8 members on April 5. System (ELiMS), a world's first, was to 11. rolled out in April to the entire public To further its mission to promote learning, library network, and chalked up savings August 2002 NLB took part in the NLB formed a strategic partnership with of more than $50 million a year in annual conference of the International MediaCorp Radio by signing a Memoran manpower cost avoidance. Federation of Library Associations and dum of Understanding on April 15. Institutions held in Glasgow from August NLB Properties Division obtained the 18 to 23. A Memorandum of Understanding ISO 9001:2000 certification for the plan between NLB and Sarawak State Library ning, development, implementation, man NLB signed a Memorandum of of Malaysia was signed on April 22. agement and maintenance of libraries Understanding with the Library Board of and other associated facilities in April. Victoria, Australia on August 29. NLB organised the inaugural World Library Summit held from April 24 to 26. May 2002 President S.R. Nathan and September 2002 library@esplanade - Themed "Global Knowledge Mrs Nathan visited the Woodlands Singapore's first performing arts library Renaissance", the event brought together Regional Library on May 13. - was officially opened on September 12 more than 1,000 professionals in the by Senior Minister of State forTransport information and knowledge fields. A Memorandum of Understanding was and Information, Communications and signed between NLB and Republic The Arts, Mr Khaw Boon Wan. The Singapore Library Festival 2002 was Polytechnic on May 22 for NLB to held in conjunction with the World Library manage the polytechnic's library and For the fourth year running, NLB garnered Summit from April 22 to 26. It was an information services. a Gold in the Singapore H.E.A.L.T.H open house event in which the public Award on September 13. The award was allowed a glimpse of rarely seen June 2002 More than 150 children and exemplified the management's collections at selected libraries around teenagers under the care of Gracehaven commitment towards "Helping the island. Home welcomed a new library and Employees Achieve Life-Time Health". Multimedia Resource Centre. The facilities were opened on June 24 by NLB and Hewlett-Packard Singapore as part of NLB's Corporate Volunteerism Programme. 08 National Library Board Annual Report 2002/2003 Highlights of the Year
Celebrating the Asian Children's Festival with periomaices RAdm (NS)Teo Chee Hean officiated the opening of Book lovers and bargain hunters at the annual Library Book at the libraries. Singapore's first Do-lt-Yourself library at Sengkang. Sale.
November 2002 NLB strengthened its December 2002 A Memorandum of central theme.The Indian Library Services ties with libraries in China by signing a Understanding between NLB and the was also launched. Memorandum of Understanding with National Library of Australia was signed the Xiamen Municipal Library on on December 5. The SAFTI Military Institute's library was November 6. integrated into NLB's service network, The 5th International Conference on Asian allowing the institute's collection to be NLB and the newly-established Meridian Digital Libraries (ICADL 2002) was held made available to the public. Junior College signed a Memorandum from December 11 to 14 with about 400 of Understanding on November 8 for delegates from 30 participating countries. February 2003 The Library Ambassador NLB to plan and manage the junior The revamped NLB Digital Library was Campaign was launched on February 22 college's library. also launched during this event. by Ambassador-at-Large, Professor Tommy Koh, at Tampines Regional Library. The Asian Children's Festival, held from The NLB's Library Management and The campaign aims to promote reading November 8 to 16, showcased a series Operations Group received the ISO and lifelong learning through partnering of storytelling, puppet shows and 9001:2000 certification in December for well-known personalities in programmes performances to celebrate children and the management and operation of our and activities. promote Asian content. The week-long network of public libraries. festival also included Great Singapore March 2003 NLB signed its second Stories, the Asian Storytelling Carnival January 2003 The annual Library Book Memorandum of Understanding with and the Asian Children's Expo. Sale attracted more than 84,000 people The Enterprise Challenge on March 5 to from January 11 to 12. In conjunction cover Aspiration Pathfinder, an innovative Sengkang Community Library, with the book sale, the NLB Charity Book project that exposes participants to a Singapore's first Do-It-Yourself library, Donation was held on January 10. More series of unusual learning experiences. was opened on November 30 by Minister than 23,000 books, magazines and for Education and Second Minister for videotapes were donated to 47 charitable The Library@Office Campaign, targeted Defence, RAdm (NS)Teo Chee Hean. organisations. at getting Professionals, Managers, New services introduced included a DIY Executives and Businessmen (PMEBs) membership registration kiosk, Cybrarian After nine months of renovation to to use the library and its services, was remote enquiry service and a cyber-cafe upgrade facilities, Ang Mo Kio launched on March 25 by Dr Ng Eng Hen, with multimedia access. Community Library was re-opened on Minister of State for Manpower and January 25 by DrVivian Balakrishnan, Education, at the heart of the Central Minister of State for National Business District. Development, with Mind Matters as its Year in Review
The financial year 2002 was an inspiring one - in addition to opening two new libraries, there were new innovations, new services, new programmes, new business deals, and closer ties forged with international partners.
The National Library Board also continued with its goals to promote lifelong learning and impart knowledge. As a result of intensive efforts to promote library usage, the number of visitors to libraries increased by 14.2%, compared to the previous year. The total number of loans rose by 14.9%. The usage of digital library services also went up by 2.1 % compared to the previous year.
As we strive to provide knowledge that ignites the imagination, and deliver library services that is convenient, accessible and useful, the National Library Board also served to inspire, as we Innovate ,Nurture , Share , Participate, Improve , Reach out and Excel. INNOVAT E NURTURE SHARE PARTICIPATE IMPROVE REACH OUT EXCEL 10 National Library Board Annual Report 2002/2003 Year In Review
I was quite pleased to find a wide variety of cookbooks and books From the cookbooks I borrowed, I realised that pasta dishes are related to the food industry in the library. I have borrowed a number delicious and easy to make. Dishes like Penne Arrabbiata and Bacon of books which have inspired me to develop new recipes and widen Carbonara are selling well and we have received good feedback on our menu. them. The library had really helped me in bringing new gastronomic experiences to my customers. From these library books, I successfully developed a pool of over 30 homemade soups that have proven to be of better quality. Our new Han Choon Fook Watercress with Orange soup had one of our customers remarking 58, Managing Director, Han's Cafe and Cake House that it was one of the best soup he had ever tasted in Singapore! (a household name food business with 18 outlets in Singapore) National Library Board Annual Report 2002/2003 Year In Review 11
Innovate In order for the NLB to keep up with changing demands and technological advances, it is constantly looking for new ways to reinvent its libraries and its services.
Iibrary@esplanade is the first library in RAdm (NS)Teo Chee Hean officially opened eLibraryHub - NLB's one-stop electronic NLB signed an MOU with the National Singapore to feature a specialised collection the Sengkang Community Library on 30 information portal. Library of China. in performing arts. November 2002.
Iibrary@esplanade is a library dedicated to the performing Tamil online catalogue was also launched providing Tamil arts. Opened by Mr Khaw Boon Wan, Senior Minister of readers easy access to the library collection. State forTransport and Information, Communications and The Arts on September 12, the library is divided into four eLibraryHub (eLH) - NLB's one-stop information portal - villages for dance, music, theatre and film. It features was enhanced with the addition of new services such as innovative new services such as video projection on glass, the NLB Digital Library. Besides mapping the physical mini videos, music sampling posts, a self-playing grand library services for online access, the Digital Library also piano and a piano practice room. A wide collection of music features rich content like ebooks, online databases and scores and audio-visual materials are also made available reference resources. Other new innovations for eLibraryHub to premium members. include: the International Enterprise (IE) Singapore's Shop@eLH, which allows users to buy trade statistics and Sengkang Community Library is the first Do-It-Yourself reports from IE online; Online Membership Registration; (DIY) library. Signing up for membership, replacing a lost Prepaid Top-up Service via SMS which allows users to top- card, borrowing a book or making an enquiry can be done up their accounts via SMS; and the Corporate Page via the self-service kiosks. The library was opened by Rear- Management System which allows eLH content editors Admiral (NS)Teo Chee Hean, Minister for Education and and account managers to create corporate pages. Second Minister for Defence, on November 30 and opened www.elibraryhub.com to the public on December 2. Following a Memorandum of Understanding signed After extensive renovations, the Ang Mo Kio Community between the NLB and the National Library of China (NLC), Library re-opened on January 25 as a bright, spacious and the China Resource Library was launched on December modern building. Following the DIY concept at Sengkang 12. This one-stop info-portal allows businessmen, Community Library, the self-service membership kiosks academics, governments and individuals in Singapore and and Cybrarian remote enquiry service were also imple ASEAN to view Chinese e-books, journals and web mented at this upgraded library. To support its Mind Matters resources. Information on tourism, logistics, education, theme, special areas such as the "Thinking zone',' "Curiosity life sciences, finance and investment are available - both zone" and "Gaming zone" were created. Officially opened in English and Chinese. The China Resource Library is by Dr Vivian Balakrishnan, Minister of State for National accessible via the NLB's Digital Library at eLibraryHub. Development, the library also boasts Singapore's first Indian Library Services. This includes a collection made up of The project to integrate SAFTI Military Institute's library English books on all things Indian and books in Tamil. Also into the NLB network was completed in January 2003. a first is the Indian music post at which users can listen The institute's rich collection was made available to the to Tamil pop and Indian instrumental music. A web-based public - the first Government Library Service to do so. 12 National Library Board Annual Report 2002/2003 Year In Review
I find the library@esplanade useful because I can do research and Benjamin Boo read about the lives of composers. I also do searches for song sheets 11, Piano Prodigy and listen to music using the music sampling posts.This is interesting (Held solo concert, produced two CDs, and performed for me as I can listen and learn from other pianists and composers. with celebrities such as Richard Clayderman)
I also go to the community library once or twice a month to do research for school projects. I like to borrow books by Roald Dahl and books on soccer, because I like the sport. Annual Report 2002/2003 Year In Review 13
Nurture One of the foremost functions of a library is to instil in the young, a love for reading and a thirst for knowledge. In this respect, the NLB went all out in its efforts to woo the young.
Students from ten secondary schools acted The Asian Children's Festival showcased a Dr Lee Boon Yang speaking at the opening Storytelling in the subway carriage of the out their favourite stories in the series of activities to celebrate children and celebrations of the Asian Children's Festival. Mass Rapid Transit as part of the Great Dramatisation Contest. promote Asian content. Singapore Stories.
The Born to Read, Read to Bond programme - introduced The Great Singapore Stories - a new segment - was held to promote reading to infants and family bonding - reached at Millennia Walk and West Mall Shopping Centre on its second year, and attracted over 28,000 new members. November 12 and attracted a turnout of 25,000. The event featured two special storytellers - Mr Zainul Abidin Rasheed, Literature and drama can be fun - as shown in the NLB- Member of Parliament for Aljunied GRC (Group West Mall Story Dramatisation Contest held on July 6. Representation Constituency) and Mayor of North East Students from 10 secondary schools acted out their favourite Community Development Council and MrYatiman Yusof, stories to an audience of more than 300, which included Member of Parliament forTampines GRC and Senior Guest-of-Honour, MrYatiman Yusof, Senior Parliamentary Parliamentary Secretary for the Ministry of Information, Secretary for the Ministry of Information, Communications Communications and The Arts. and The Arts. In our first collaboration with Shanghai Children's Library, The Asian Children's Festival 2002, held from November a total of 250 youths participated in the Creative Multimedia 8 to 16, once again captured the imagination of children in Competition held from July to December, which aims to Singapore with its lively programmes and fun activities. promote cultural exchange and language learning between Events like the Children's Drama Fiesta and the Asian youths of China and Singapore through the creative use Children's Film Festival played to full houses. More than of web technology. 200,000 children and adults took part in the festival, which also included the Asian Storytelling Carnival and the Asian Children's Expo. 14 National Library Board Annual Report 2002/2003 Year In Review
Reading is one of my favourite pastimes. It refreshes my mind and children as I read stories to them. I find storytelling meaningful, as allows me to imagine. Our public libraries provide a comprehensive it is a way of inculcating good values to the young and encouraging collection of reading materials, excellent services and have very cosy them to read. environments for reading. Huang Xiuling As a library ambassador, I take part in storytelling sessions organised 32, News Presenter and Library Ambassador at the community libraries. I love watching the attentive faces of the National Library Board Annual Report 2002/2003 Year In Review 15
Share Be it giving to charity, organising government campaigns or sharing its expertise on library and information services, the NLB is always ready to contribute.
The NLB Charity Book Donation saw a total The annual Library Book Sale attracted over "Songs of the South: Research Materials Under NLB Corporate Volunteerism of 23,702 materials donated to 47 charities. 84,000 people. on Chinese Authors in Singapore, 1920 - Programme, the Gravehaven Home got a 1965" was a collaborative effort between new library and Multimedia Resource NLB and the Singapore Literature Society. Centre.
The NLB Charity Book Donation was launched on January Courses were also organised for overseas clients under 10 in conjunction with the annual Library Book Sale. A total the Singapore Cooperation Programme. In April 2002, 38 of 23,702 books, magazines and videotapes were donated Southeast Asian librarians and library leaders attended to 47 charities. About 100 volunteers from the NLB's training sessions presented by the NLB, Nanyang Techno Corporate Volunteerism Programme also helped out in logical University's Division of Information Studies and the organising the event, choosing relevant library materials Mortensen Centre for International Library Programmes. and packing them for various beneficiaries. In August, the NLB Institute provided two days of informa tion literacy training for 27 librarians from Sarawak State Culture Rediscovery, a new signature series of library Library. Sessions were also conducted in Beijing in January programmes, was launched in March with the aim to and March, catering to more than 150 Mandarin-speaking enhance the appreciation of our unique cultural diversity participants. using philosophy, literature as unifying channels. The inaugural series, "Great Thinkers',' showcased works of Under the NLB Corporate Volunteerism Programme, the philosophers from the Chinese, Indian, Islamic and Western Salvation Army Gracehaven Home got a new library and civilisations. Other than mini-exhibitions and book displays, Multimedia Resource Centre. Opened on June 24 by NLB six talks on philosophy were conducted which attracted Chief Executive Dr Christopher Chia and Hewlett-Packard's over 400 people. Managing Director Mr Dumas Chin, the library caters to the home's 150 children and teenagers. To create greater awareness on Singapore's history, the publication "Songs of the South: Research Materials on The NLB took over the management of the Speak Good Chinese Authors in Singapore, 1920- 1965" was published English Movement (SGEM) and the Speak Mandarin in March as a collaborative effort between NLB and the Campaign (SMC) from the Ministry of Information, Singapore Literature Society. The 400-page book traces Communications andThe Arts (MITA) in June 2002. SGEM the history of 186 Chinese authors who contributed to the activities have been extended to last the whole year instead Chinese literary scene in Singapore and Malaysia. of one month. For the SMC, a collaboration with the Singapore Federation of Chinese Clan Associations resulted The NLB Institute, the NLB's training arm continued on its in a Chinese karaoke contest held during the Singapore mission to educate and train in the areas of IT and River Hong Bao festival. The SMC's Chinese New Year e- information literacy. More than 11,500 members of the greeting cards were also very popular, with its website public were trained under the National IT Literacy getting about 17,000 hits. programme. In addition, courses and seminars were also conducted with specific groups in mind - such as teacher librarians, student librarians, information professionals and corporate clients. 16 National Library Board Annual Report 2002/2003 Year In Review
When I conduct workshops at the library on debating skills or public But the library is not all about work. I love going to the library to borrow speaking, or motivational talks on exam skills and creative writing, I books on topics like philosophy. I find the library has a good collection often refer to the resources available there. I would also encourage on both eastern and western philosophers. My four children - aged participants who wish to further their knowledge to browse through three to ten - also love going to the library. The libraries are very the library books that I have highlighted. conducive for children to read in and they enjoy going there with me.
The library's website also allows me to check whether certain books Mohd.Aidil Subhan are available, so that I can recommend them to my students. I plan 36, Teaching Fellow, Asian Languages & Cultures my lectures based on these resources. National Institute of Education (also sits on Mendaki's Board of Directors) National Library Board Annual Report 2002/2003 Year In Review 17
Participate In an effort to grow and learn from others through the exchange of ideas, the NLB actively organises and participates in international library meets and conferences.
Acting MITA Minister, Mr David Lim gave Dr Douglas Carl Engelbart, one of the The Singapore Library Festival allowed the Dr Vivian Balakrishnan, guest-of-honour, at the opening address at the World Library keynote speakers at the World Library public a glimpse of the library's rare the World Library Summit 2002 Gala Dinner. Summit. Summit. collections.
One of the highlights of the year was the World Library The publication entitled "Broadcast Media in ASEAN" was Summit held from April 24 to 26. Organised by the NLB published in December 2002 - almost five years after the and co-organised by the Ministry of Information, project was approved and Singapore was nominated to Communications andThe Arts (MITA), the event -themed coordinate and edit it. Written under the auspices of the Global Knowledge Renaissance - brought together more ASEAN Committee On Culture and Information's (ASEAN- than 1,000 professionals in the information and knowledge COCI) ASEAN Studies Publication Series, the publication fields. Acting MITA Minister Mr David Lim delivered the was distributed to the ASEAN countries. opening address, while notable personalities Dr Douglas Carl Engelbart and Dr Charles Goldfarb gave keynote The NLB took part in the annual conference organised by speeches. In conjunction with the summit, the Singapore the International Federation of Library Associations and Library Festival allowed the public a rare glimpse of library Institutions. Held in Glasgow from August 18 to 23, the collections not usually put on display. Tours of libraries event brought together more than 3,000 delegates from around the island were also conducted. around the world to exchange experiences, debate issues and view the latest products in the information industry. The inaugural CONSAL (Congress of Southeast Asian Librarians) Outstanding Librarian Award was presented on Held from December 11 to 14, the 5th International April 24 during the Gala Dinner of the World Library Summit. Conference on Asian Digital Libraries saw 400 delegates The award recognises a librarian who had made significant from 30 countries came together to exchange views and contributions to the profession or to improving the relations ideas. NLB's Chairman, DrTan Chin Nam was the Guest- among libraries of CONSAL member countries. Dr Vivian of-Honour for the event. Balakrishnan, Minister of State for National Development was the Guest-of-Honour.
The 4th meeting of the Congress of Southeast Asian Librarians (CONSAL) Executive Board was held on April 21. On the same day, the 10th meeting of the Conference of Directors of National Libraries in Asia and Oceania (CDNLAO) was held with representatives from 14 CDNLAO countries. 18 National Library Board Annual Report 2002/2003 Year In Review
As my major is in social work, I find it useful to learn a third language, There are also lots of fiction and non-fiction books which I can borrow so I decided to take up BasicTamil. To master any language, it is when I am at the library. The ease of borrowing and returning books important to read a lot. That is why I often borrow children's Tamil encourages me to go back often. books at the nearby community library. They are easier to understand for a beginner like me. Cynthia Khoo 21, University Student National Library Board Annual Report 2002/2003 Year In Review 19
Improve The NLB is constantly reviewing existing services and facilities with the aim of improving them. In order to attract new library users, the NLB also devised several programmes and roadshows to educate the public on what its libraries offer.
Indian Library Services was introduced at Borrowing, returning and tracking of library The Library Ambassador Campaign partners The Library@Office Campaign aims to attract the newly refurbished Ang Mo Kio items are made easier with the Radio well-known personalities to promote the Professionals, Managers, Executives and Community Library. Frequency IDentification (RFID) technology. learning cause. Businessmen back to the libraries.
Upgrading and renovation works were carried out throughout With the availability of community libraries located within the year in order to keep facilities up to date and meet the 10 minutes from major transportation systems, a review demands of increasingly discerning library users. Ang Mo of the Community Children's Libraries (CCLs) was performed Kio Community Library was re-opened after nine months which saw the closure of nine CCLs in FY2002. This, of extensive renovation works while Queenstown together with activities to promote reading, helped to Community Library and Jurong East Community Library increase CCL usage. Book loans rose to 1,693,325 - an were undergoing upgrading works. increase of 2.3% compared to the previous year.
In order to cut the annual cost of issuing library cards to The Library Ambassador Campaign - a year-long campaign 50,000 Primary 1 students, the NLB guided the policy to promote the learning cause by partnering with well- change for all students to use their ez-link cards for library known personalities to promote library services - was services. launched on February 22 at Tampines Regional Library by Professor Tommy Koh, Singapore's Ambassador-at-Large. With the use of Radio Frequency IDentification (RFID) A series of activities featuring media and sports stars will technology, the NLB's Electronic Library Management run till January 2004. System (ELiMS), a world's first, was rolled out in April to the entire public library network. ELiMS allows for easy The Library@Office campaign was launched on March 25 borrowing, returning and tracking of library items, which at Raffles Place by Dr Ng Eng Hen, Minister of State for chalked up cost savings of more than $50 million a year. Manpower and Education. The campaign is a series of road NLB received a joint patent with its partner for this unique shows and promotions which aims to promote the libraries application in the tracking and monitoring of materials in and its extensive services so as to encourage lifelong the library. learning among the working adults, in particular the PMEBs (professionals, managers, executives and businessmen). 20 National Library Board Annual Report 2002/2003 Year In Review
Being a librarian is a very challenging job. At the Children's Library I love children. They are so endearing and that makes you want to Services, we have a very focused target group - children, parents, please them all the more. When you tell them stories, they are so educators and caregivers - and have to constantly think up new attentive and this gives me great satisfaction. Nothing is more programmes and services to meet their learning needs. satisfying and fulfilling than to hear a child, who has come out of your story time session, relating the story enthusiastically to his parents. Apart from storytelling to the children, we also reach out to the parents by holding talks for parents and parents-to-be in hospitals. I Zubaidah Mohsen sometimes test out new stories and activities on my three sons - 37, Senior Librarian aged 3, 7 and 9 - they are my guinea pigs! I enjoy my job because (heads the Children's Library Services) National Library Board Annual Report 2002/2003 Year In Review 21
Reach Out Always on the lookout for new business opportunities and partners, the NLB signed several Memoranda of Understanding (MOU) with local and international parties and hosted visits from prominent personalities.
NLB signed an MOU with MediaCorp Radio NLB and Sarawak State Library sealed a NLB's MOU with the Library Board of The MOU signed with Xiamen Municipal to promote the spirit of learning among partnership with the signing of an MOU. Victoria affirmed the partnership between Library focuses on the transfer of knowledge Singaporeans. the two libraries. and sharing of information.
The NLB signed an MOU with MediaCorp Radio on April The MOU with the Library Board of Victoria, Australia was 15 to promote the spirit of learning among Singaporeans. signed on August 29 by Dr Christopher Chia, Chief Executive The Lifelong Learning campaign, which was initiated by of NLB and Ms Frances H. Awcock, CEO and State Librarian, MediaCorp Radio, will see special programmes broadcast State Library of Victoria. This agreement affirmed the over the radio. The NLB, on its part, will organise a series partnership of the two boards on joint programmes such of programmes at its libraries to support the campaign. as transfer of expertise and knowledge, the holding of collaborative reference activities and the co-development The MOU with Sarawak State Library was signed on April of courses in information services and information literacy 22 by DrTan Chin Nam, NLB's Chairman andTan Sri Datuk programmes. Amar (Dr) Hj Hamid Bugo, Chairman Board of Management, Sarawak State Library. Among other things, the two libraries The MOU with Xiamen Municipal Library, China was signed will hold joint training programmes, exchange library ma on November 6 by Dr Christopher Chia, Chief Executive terials and establish network connections for mutual access of NLB and Mr Huang Rong, Vice-Chief of Office, Ministry to databases. As a result of the MOU, the NLB organised of Culture. The MOU focuses on the transfer of knowledge a study trip cum training programme from August 5 to 7 and skills as well as the sharing of information. for 27 delegates from Sarawak. Under the MOU signed with Meridian Junior College on Under the MOU signed with Republic Polytechnic in May, November 8, the NLB planned and stocked its library, which the NLB will plan, stock and manage the polytechnic's new was ready in January 2003. This included a prototyped library. The library will be ready for the first student intake leasing collection of 500 volumes for six months. NLB also in June/July 2003. manages the library. 22 National Library Board Annual Report 2002/2003 Year In Review
My job as a librarian is multi-faceted. Other than providing information Being a librarian today is far from boring. NLB is a fast-paced and services to customers, I also help out in developing the library collection. forward-looking organisation. Everyone at library@esplanade is creative I also deal with customer feedback, pitch in to organise activities, and and dynamic. We even hold jam sessions right in the library - it is a look out for opportunities for joint promotions with arts and film groups. time when we can all come together and have fun.
This is the perfect job for me, as I like serving people. I am a curious Jacqueline Fisher person as well as a bookworm. I studied film in university and have 33, Librarian been dancing since I was five. So, I love being a librarian as this job (specialises in the areas of film and dance) manages to combine all my passions. National Library Board Annual Report 2002/2003 Year In Review 23
NLB and National Library of Australia signed Under NLB's visitor's programme, a total President S.R. Nathan viewing the CD They toured the Woodlands Regional Library an MOU for the sharing of information on of 1,983 visitors toured the NLB libraries. collection at Woodlands Regional Library. on May 13. strategic directions and performance measurement.
The MOU with the National Library of Australia (NLA) was President S.R. Nathan and Mrs Nathan, together with signed on December 5 by Dr Christopher Chia, NLB's Chief members of his staff, visited Woodlands Regional Library Executive and Ms Jan Fullerton, Director-General of the on May 13. The NLB's chairman, chief executive and senior NLA. The MOU calls for sharing of information about management had a discussion with the President, following strategic directions and performance management and a presentation. cooperation in resource sharing. Thailand's Minister of Culture, Mrs UraiwanThienthong Under the NLB's visitors' programme, a total of 1,983 visitors and her staff members met the NLB's chief executive and toured the NLB libraries. These visits promote awareness of senior management from February 7 to 9. The Thai delega the NLB's library systems and services as well as develop tion expressed keen interest in the NLB's services. relationships for future collaborations.
Some of the visitors included Mrs Sirikom Maneerin, Thailand's Deputy Minister of Education on July 25; Mrs Shelly Lee, Permanent Secretary of Hongkong's Home Affairs on October 3; Mr M.R. Chakrarot Chitrabongs, Permanent Secretary of Thailand's Ministry of Culture on November 29; and Sri Banurao Chauwan, Minister for Libraries, Adult Education and Printing and Stationary of the Government of Kamataka, India on December 13. 24 National Library Board Annual Report 2002/2003 Year In Review
I work long hours and seldom have time to go to the library, which Vasu Menon is why I find the NLB's e-services so useful. For example, its website 39, Vice President & Chief Editor allows me to check the availability of a title and then reserve the book finatiQ.com (Singapore's only stand-alone Internet Bank) online and pick it up at the particular library branch. It saves me a lot of time.
The NLB Digital Library (www.nlb.gov.sg/dl) has many different libraries available online such as the reference library. These are all useful to me because I do not have to go to a physical library to get information. National Library Board Annual Report 2002/2003 Year In Review 25
Excel The awards, commendations and positive media features that the NLB and its staff received are testimony to the fact that the NLB strives to excel in all it does.
NLB Properties Division obtained the ISO NLB garners UK's WOW! Award in August Two NLB Work Improvement Teams (WITs) The library@esplanade was featured in The 9001:2000 certification in April 2002. 2002. received Gold awards at the National Quality Art Programme on BBC World. Circle Convention.
The Properties Division obtained the ISO 9001:2000 Two NLB WITs (Work Improvement Teams) - ROBOT and certification in April 2002 for the planning, development, Spellbound - received Gold awards at the National Quality implementation, management and maintenance of libraries Circle Convention while three other teams bagged the and other associated facilities. Silver awards.
NLB garnered the UK's WOW! Award in August 2002, The library@esplanade was highlighted in a half-hour which recognises companies that go further and deliver documentary titled "Singapore Special - Esplanade" on awesome customer service. Star World on December 1.
The Library Management and Operations Group received The library@esplanade was featured in The Art Programme the ISO 9001:2000 certification in December 2002 for the on BBC World on December 31, which showcased the management and operation of our network of public library's collection and facilities. libraries.
Looking to the Future Financial year 2002 was no doubt an exciting and inspiring year. And with the opening of yet another DIY Library - the upgraded Queenstown Community Library - as well as the introduction of Chinese, Malay and Tamil resources on the Digital Library, FY 2003 promises to be an even more eventful year. Statistical Summary
STATISTICAL SUMMARY LOAN STATISTICAL REPORT 27 MEMBERSHIP STATISTICAL REPORT 28 VISITORSHIP STATISTICAL REPORT 29 ENQUIRIESTATISTICAL REPORT 31 STATISTICAL REPORT FOR OTHER USAGE INDICATORS 32 COLLECTION BY LANGUAGE, AGE GROUP AND MATERIALS 33 SUMMARY OF NEWTITLES CATALOGUED 35 SUMMARY OF BOOKS ACQUIRED 36 National Library Board Annual Report 2002/2003 Statistical Summary 27
Statistical Summary
Loan Statistical Report Name of Library FY 2001 FY 2002 for FY 2001 and FY 2002 Ang Mo Kio Community Library Bedok Community Library Bukit Batok Community Library Bukit Merah Community Library Bukit Panjang Community Library Central Community Library Cheng San Community Library Choa Chu Kang Community Library Geylang East Community Library Jurong East Community Library Jurong West Community Library library@esplanade library@orchard Marine Parade Community Library National Reference Library Pasir Ris Community Library Queenstown Community Library Sembawang Community Library Sengkang Community Library Tampines Regional Library Toa Payoh Community Library Woodlands Regional Library Yishun Community Library Total Community Children's Libraries
GrandTotal Percentaae
FinancialYear Ending Cumulative Loan Statistics 28 National Library Board Annual Report 2002/2003 Statistical Summary
Membership Statistical Report Name of Library FY 2001 FY 2002 for FY 2001 and FY 2002 Ang Mo Kio Community Library Bedok Community Library Bukit Batok Community Library Bukit Merah Community Library Bukit Panjang Community Library Central Community Library Cheng San Community Library Choa Chu Kang Community Library Geylang East Community Library Jurong East Community Library Jurong West Community Library library@esplanade library@orchard Marine Parade Community Library National Reference Library Pasir Ris Community Library Queenstown Community Library Sembawang Community Library Sengkang Community Library Tampines Regional Library Toa Payoh Community Library Woodlands Regional Library Yishun Community Library Total Portal Community Children's Libraries
Grand Total
Percentage
Premium Members Percentage
FinancialYear Ending Cumulative Membership Statistics National Library Board Annual Report 2002/2003 Statistical Summary 29
Visitorship Statistical Report Name of Library FY 2001 FY 2002 for FY 2001 and FY 2002 Ang Mo Kio Community Library Bedok Community Library Bukit Batok Community Library Bukit Merah Community Library Bukit Panjang Community Library Central Community Library/National Reference Library Cheng San Community Library Choa Chu Kang Community Library Geylang East Community Library Jurong East Community Library Jurong West Community Library library@esplanade library@orchard Marine Parade Community Library Pasir Ris Community Library Queenstown Community Library Sembawang Community Library Sengkang Community Library Tampines Regional Library Toa Payoh Community Library Woodlands Regional Library Yishun Community Library Total Community Children's Libraries
GrandTotal
Percentaae
Financial Year Ending Cumulative Visitorship Statistics 30 National Library Board Annual Report 2002/2003 Statistical Summary
Visitorshlp Statistical Report (cont'd) The following branches were opened/re-opened during FY 2001 and FY 2002: for FY 2001 and FY 2002 Branches FY 2001 FY 2002 New Marine Parade Community Library Ang Mo Kio Community Library Sembawang Community Library Pasir Ris Community Library Jalan Kayu Community Children's Library Punggol East Community Children's Library Kampong Ubi Community Children's Library Moulmein Community Children's Library Woodlands Regional Library Jurong West Community Library library@orchard Toa Payoh Community Library Bukit Batok Community Library Cheng San Community Library Bukit Panjang Community Library Choa Chu Kang Community Library Yishun Community Library Ayer Rajah Community Children's Library Bedok Community Library Tampines Regional Library Central Community Library & National Reference Library Queenstown Community Library library@esplanade Bukit Merah Community Library Jurong East Community Library Geylang Community Library SengKang Community Library Ang Mo Kio Community Library National Library Board Annual Report 2002/2003 Statistical Summary 31
Enquiries Statistical Report Name of Library FY 2001 FY 2002 for FY 2001 and FY 2002 Ang Mo Kio Community Library Bedok Community Library Bukit Batok Community Library Bukit Merah Community Library Bukit Panjang Community Library Central Community Library Cheng San Community Library Choa Chu Kang Community Library Geylang East Community Library Jurong East Community Library Jurong West Community Library library@esplanade library@orchard Marine Parade Community Library National Reference Library Pasir Ris Community Library Queenstown Community Library Sembawang Community Library Sengkang Community Library Tampines Regional Library Toa Payoh Community Library Woodlands Regional Library Yishun Community Library
Grand Total
Percentage 32 National Library Board Annual Report 2002/2003 Statistical Summary
Statistical Report for Other Usage Electronic Logons Indicators e-services FY 2001 FY 2002 for FY 2001 and FY 2002 NLB corporate website (www.nlb.gov.sg) Public Access Network Systems (PANS) Student Virtual Community eLibraryHub (www.elibraryhub.com) TiARA Total Percentage
Note: i) TiARA was subsumed into eLibraryHub on 1 April 2002 ii) For NLB corporate website, total pageviews are used as there is no Logon (User ID and Password) facility
Electronic Retrievals e-services FY 2001 FY 2002 NLB corporate website (www.nlb.gov.sg) PANS Student Virtual Community InfoXpress eLibraryHub (www.elibraryhub.com) TiARA Total Percentaae
Note: i) TiARA was subsumed into eLibraryHub on 1 April 2002 ii) InfoXpress does not have logon facility National Library Board Annual Report 2002/2003 Statistical Summary 33
Collection by Language FY 2002 Books Serials and Materials No. ofTitles No. of Items No. ofTitles No. of Items for FY 2001 and FY 2002 Languages Malay Chinese Tamil English Total
Special Materials* Format No. ofTitles No. of Items Art print Compact disc Computer File + CD-ROMs DVD VCD Filmstrip Kit Map Microfiche Microfilm Music score Recorded disc Talking books Tape recording Tape slide Videocassette Videodisc + Laserdisc Others** excludes items not bar-coded includes braille, game, motion picture, wall chart, Total flash card, picture collection, ephemera, manuscript
A total of 24 databases were subscribed GrandTotal (Books, Serials + Special Materials
No. of Titles No. of Items (Books, Serials, (Books, Serials, Special Materials) Special Materials)
Special Materials Special Material Malay Malay Chinese Chinese Tamil Tamil English English 34 National Library Board Annual Report 2002/2003 Statistical Summary
Collection by Language, Age Group FY 2002 Books Serials and Materials No. ofTitles No. of Items No. ofTitles No. of Items for FY 2001 and FY 2002 Adults Malay Chinese Tamil English Total
Young People Malay Chinese Tamil English Total
Children Malay Chinese Tamil English Total
No. of Malay No. of Chinese No. ofTamil No. of English Titles by Age Group Titles by Age Group Titles by Age Group Titles by Age Group
Adults Adults Adults Adults Young People Young People Young People Young People Children Children Children Children
No. of Malay No. of Chinese No. ofTamil No. of English Items by Age Group Items by Age Group Items by Age Group Items by Age Group
Adults Adults Adults Adults Young People Young People Young People Young People Children Children Children Children National Library Board Annual Report 2002/2003 Statistical Summary 35
Summary of NewTitles Catalogued FY2002 Language Adult Children Total Malay Chinese Tamil English Total
FY2001 Language Adult Children Total Malay Chinese Tamil English Total
FY2000 Language Adult Children Total Malay Chinese Tamil English Total 36 National Library Board Annual Report 2002/2003 Statistical Summary
Summary of Books Acquired FY2002 (Volumes) Language Purchase Gift PPA Total Malay Chinese Tamil English Total
FY2001 Language Purchase Gift PPA Total Malay Chinese Tamil English Total
FY2000 Language Purchase Gift PPA Total Malay Chinese Tamil English Total Financial Statements
FINANCIAL STATEMENTS AUDITORS'REPORT 38 INCOME AND EXPENDITURE STATEMENTS 39 BALANCE SHEETS 40 CONSOLIDATED STATEMENT OF CHANGES IN CAPITAL ACCOUNT AND ACCUMULATED DEFICIT 42 STATEMENT OF CHANGES IN CAPITAL ACCOUNT AND ACCUMULATED DEFICIT -THE BOARD 43 CONSOLIDATED CASH FLOW STATEMENT 44 NOTES TO THE FINANCIAL STATEMENTS 45 38 National Library Board Annual Report 2002/2003 Financial Statements
Financial Statements
Auditors' Report to the National Library Board (Established under the National Library Board Act, Chapter 197)
We have audited the financial statements of the National Library Board (the "Board") and the consolidated financial statements of the Group for the financial year ended 31 March 2003 set out on pages 39 to 68. These financial statements are the responsibility of the Board. Our responsibility is to express an opinion on these financial statements based on our audit.
We conducted our audit in accordance with Singapore Standards on Auditing. Those Standards require that we plan and perform our audit to obtain reasonable assurance whether the financial statements are free of material misstatement. An audit includes examining, on a test basis, evidence supporting the amounts and disclosures in the financial statements. An audit also includes assessing the accounting principles used and significant estimates made by the Board's management, as well as evaluating the overall financial statement presentation. We believe that our audit provides a reasonable basis for our opinion.
In our opinion,
(a) the accompanying financial statements of the Board and consolidated financial statements of the Group are properly drawn up in accordance with the provisions of the National Library Board Act (Chapter 197) ("Act") and Singapore Statements of Accounting Standard and so as to give a true and fair view of the state of affairs of the Board and of the Group at 31 March 2003, the results and changes in capital account and accumulated deficit of the Board and of the Group and the consolidated cash flows of the Group for the financial year ended on that date; and
(b) the accounting and other records required by the Act to be kept by the Board have been properly kept in accordance with the provisions of the Act, including records of all assets of the Board whether purchased, donated or otherwise.
During the course of our audit, nothing came to our attention that caused us to believe that the receipt, expenditure and investment of monies and the acquisition and disposal of assets by the Board during the year have not been made in accordance with the provisions of the Act.
We are satisfied that the financial statements of the subsidiaries that have been consolidated with the financial statements of the Board are in form and content appropriate and proper for the purposes of the preparation of the consolidated financial statements and we have received satisfactory information and explanation as required by us for those purposes.
The auditors' reports on the financial statements of the subsidiaries were not subject to any qualification.
PricewaterhouseCoopers Certified Public Accountants
Singapore, 3 July 2003 National Library Board Annual Report 2002/2003 Financial Statements 39
Income and Expenditure Statements For the financial year ended 31 March 2003
The Board The Group Notes 2002/2003 2001/2002 2002/2003 2001/2002
Operating income
Operating expenditure
Operating deficit
Finance income
Gain on dilution
Deficit before grants
Grants Operating grants Development grants Deferred capital grants amortised
SurplusAdeficit) after grant
Tax
SurplusAdeficit) after tax
Minority interests
SurplusAdeficit) for the year
Ms Lim Soo Hoon Dr Christopher Chia Chairman Chief Executive Officer
3 July 2003 40 National Library Board Annual Report 2002/2003 Financial Statements
Balance Sheets As at 31 March 2003
The Board The Group Notes 2002/2003 2001/2002 2002/2003 2001/2002
Current assets Cash and cash equivalents Receivables Due from a subsidiary - non-trade Due from subsidiaries - trade Loan to a subsidiary Other receivables
Non-current assets Investment in subsidiary Property, plant and equipment
Total assets
Current liabilities Development grant received in advance Due to a subsidiary - trade Loan from minority shareholder Trade and other payables Defined benefit pension plan Provision for current tax Due to minority shareholder - trade Security and other deposits National Library Board Annual Report 2002/2003 Financial Statements 41
The Board The Group Notes 2002/2003 2001/2002 2002/2003 2001/2002
Non-current liabilities Deferred tax Defined benefit pension plan
Total liabilities
Capital account Accumulated deficit Other project funds
Deferred capital grants Minority interests 42 National Library Board Annual Report 2002/2003 Financial Statements
Consolidated Statement of Changes in Capital Account and Accumulated Deficit For the financial year ended 31 March 2003
Capital Accumulated Other project account deficit funds Total
Balance at 1 April 2002
Surplus for the financial year
Balance at 31 March 2003
Balance at 1 April 2001
Deficit for the financial year
Balance at 31 March 2002 National Library Board Annual Report 2002/2003 Financial Statements 43
Statement of Changes in Capital Account and Accumulated Deficit -The Board For the financial year ended 31 March 2003
Capital Accumulated Other project account deficit funds Total
Balance at 1 April 2002
Surplus for the financial year
Balance at 31 March 2003
Balance at 1 April 2001
Deficit for the financial year
Balance at 31 March 2002 44 National Library Board Annual Report 2002/2003 Financial Statements
Consolidated Cash Flow Statement For the financial year ended 31 March 2003
The Group Notes 2002/2003 2001/2002
Cash flows from operating activities Deficit before grants Adjustments for: Depreciation of property, plant and equipment Gain on dilution of interest in subsidiary (Gain)/loss on disposal of property, plant and equipment Interest income Deficit before working capital changes
Change in operating assets and liabilities Receivables Other receivables Trade and other payables Net cash used in operating activities
Cash flows from investing activities Purchase of property, plant and equipment - net Proceeds from disposal of property, plant and equipment Interest received Net cash used in investing activities
Cash flows from financing activities Government grants received Proceeds from issue of shares in a subsidiary and funds from minority interest Net cash generated from financing activities
Net increase in cash and cash equivalents Cash and cash equivalents at the beginning of the year Cash and cash equivalents at the end of the year National Library Board Annual Report 2002/2003 Financial Statements 45
Notes to the Financial Statements For the financial year ended 31 March 2003
These notes form an integral part of and should be read in conjunction with the accompanying financial statements.
1. General The National Library Board is domiciled and incorporated in Singapore, and established under the National Library Board Act (Chapter 197). The address of its registered office is:
1 Temasek Avenue #06-00 Millenia Tower Singapore 039192
Under the National Library Board Act (Chapter 197), the National Library Board shall: (a) establish and maintain libraries, and provide library information services; (b) promote reading and encourage learning through the use of libraries and their services; (c) provide a repository for library materials published in Singapore; (d) acquire and maintain a comprehensive collection of library materials relating to Singapore and its people; (e) establish standards for the training of library personnel; (f) provide advisory and consultancy services concerning libraries and library information services; (g) compile and maintain a national union catalogue and a national bibliography; and (h) advise the Government on national needs and policies in respect of matters relating to publicly-funded libraries and library information services in Singapore.
2. Significant accounting policies (a) Basis of preparation The financial statements are prepared in accordance with and comply with Singapore Statements of Accounting Standard. The financial statements are prepared in accordance with the historical cost convention.
The financial statements are expressed in Singapore Dollars.
(b) Basis of consolidation The consolidated financial statements include the financial statements of the Board and all its subsidiaries made up to the end of the financial year. Subsidiaries are those entities in which the Group has an interest of more than one half of the voting rights or otherwise has power to exercise control over the operations. Subsidiaries are consolidated from the date on which control is transferred to the Group and are no longer consolidated from the date that control ceases. All intercompany transactions, balances and unrealised gains on transactions between group companies are eliminated; unrealised losses are also eliminated unless the cost cannot be recovered. Where necessary, accounting policies for subsidiaries have been changed to ensure consistency with the policies adopted by the Group. 46 National Library Board Annual Report 2002/2003 Financial Statements
2. Significant accounting policies (cont'd) (c) Foreign currencies Foreign currency assets and liabilities at balance sheet date are converted to Singapore dollars at the rates of exchange ruling at the balance sheet date. Foreign currency transactions during the year are converted into Singapore dollars at the rates of exchange ruling on the transaction dates. Differences on exchange are included in the income and expenditure statement.
(d) Capital account Government assets transferred in for the establishment of the Board are taken into the capital account.
(e) Grants Government grants and contributions from other organisations utilised for the purchase/construction of depreciable assets are taken to the Deferred Capital Grants account.
Deferred capital grants are recognised in the income and expenditure statement over the period necessary to match the depreciation of the assets purchased with the related grants. Upon disposal of property, plant and equipment, the balance of the related deferred capital grants is recognised in the income and expenditure statement to match the net book value of the assets written-off.
Government grants to meet the current year's operating expenses are recognised as income in the financial year in which the operating expenses are incurred.
(f) Revenue recognition Professional library services are rendered to government ministries and statutory boards and fees charged are recognised when services are rendered. Fees are charged based on fixed charging formula approved by the supervisory ministry.
Income from the rental of library facilities are recognised when services are rendered and charges are based on rates approved by the supervisory ministry.
Book fines are accounted for when received.
Interest income from bank account balances are recognised on the accrual basis.
Other income comprises mainly consultancy services, multi-media sessional charges and amounts from Cluster Development Fund. Fees charged on consultancy services, multi-media sessional charges and amounts from Cluster Development Fund are recognised when the relevant services are rendered. National Library Board Annual Report 2002/2003 Financial Statements 47
(g) Taxation The National Library Board is a tax-exempted institution under the provisions of the IncomeTax Act (Chapter 134). The subsidiaries of the Board are subject to local income tax legislation.
Current taxation is provided based on the tax payable on the income for the period that is chargeable to tax.
Deferred income tax is provided in full, using the liability method, on temporary differences arising between the tax bases of assets and liabilities and their carrying amounts in the financial statements. Tax rates enacted or substantively enacted by the balance sheet date are used to determine deferred income tax.
Deferred tax assets are recognised to the extent that it is probable that future taxable profit will be available against which the temporary differences can be utilised.
(h) Leases Operating lease payments are charged to the income and expenditure statement on a straight-line basis over the period of the lease.
When an operating lease is terminated before the lease period has expired, any payment required to be made to the lessor by way of penalty is recognised as an expense in the period in which termination takes place.
(i) Employee benefits Employee leave entitlement
Employee entitlements to annual leave are recognised when they accrue to employees. A provision is made for the estimated liability for annual leave and long-service leave as a result of services rendered by employees up to the balance sheet date.
Provision for retirement benefits
The Board operates unfunded defined benefit schemes for certain employees under the provisions of the Pension Act (Chapter 225).
Retirement benefits for employees are assessed using the projected unit credit method: the cost of providing for retirement benefits is charged to the income and expenditure statement so as to spread the regular cost over the service lives of employees in accordance with the actuarial valuation carried out as at 31 March 2003. The provision for retirement benefit is measured as the present value of the estimated future cash outflows using interest rates of Singapore Government Securities which have terms to maturity approximating the terms of the related liability. Actuarial gains and losses are recognised over the average remaining service lives of pensionable employees. Such benefits are unfunded. The expenses relating to pension are included as part of staff costs. 48 National Library Board Annual Report 2002/2003 Financial Statements
2. Significant accounting policies (cont'd) (j) Cash and cash equivalents For the purposes of the cash flow statement, cash and cash equivalents comprise cash in hand and deposits held at call with banks.
(k) Trade receivables Trade receivables are carried at original invoice amount less an estimate made for doubtful receivables based on a review of all outstanding amounts at the year end. Bad debts are written off when identified.
(I) Investments in subsidiaries Investment in subsidiaries are stated in the financial statements of the Board at cost less impairment losses. Where an indication of impairment exists, the carrying amount of the investment is assessed and written down to its recoverable amount. Impairment losses are taken to the income and expenditure statement in the period in which the loss is determined.
On disposal of an investment, the difference between the net disposal proceeds and its carrying amount is taken to the income and expenditure statement.
(m) Loan to a subsidiary Loan to a subsidiary is carried at original loan amount less an estimate made for doubtful amounts based on a review of outstanding balances at the year end.
(n) Depreciation of property, plant and equipment Property, plant and equipment is stated at cost less accumulated depreciation. Depreciation is calculated on the straight-line basis to write off the cost of the assets over their estimated useful lives as follows:
Years Leasehold premises Motor vehicles Building improvements and renovation Furniture and fittings Office equipment Computer hardware and software
No depreciation is provided for works-of-art and projects-in-progress.
Depreciation is charged from the month of acquisition and no depreciation is charged in the month of disposal. Fully depreciated assets are retained in the financial statements until they are no longer in use. Property, plant and equipment costing $2,000 and less each are charged to the income and expenditure statement in the year of purchase. National Library Board Annual Report 2002/2003 Financial Statements 49
Movable property, plant and equipment belonging to the National Library prior to its conversion to a statutory board were transferred at net book value to the Board when it was established and depreciated over their remaining useful lives.
When the carrying amount of an asset is greater than its estimated recoverable amount, it is written down to its recoverable amount.
(o) Expenditure on books, periodicals and serials Expenditure on books, periodicals and serials are charged to the income and expenditure statement in the year of purchase.
(p) Financial risk management The Board's and the Group's activities do not expose it to any significant foreign exchange risk and there is no significant concentration of credit risk. The Board's and Group's income and operating cash flows are substantially independent of changes in market interest rates. There is no significant liquidity risk. The Board and Group maintain sufficient cash and rely on funding received from the Government to meet its operating and capital requirements.
(q) Other project funds Other project funds represent the balance of unutilised funds in respect of various projects undertaken specifically on behalf of other government-related agencies. Upon completion of the projects, the unutilised funds are returned to the respective government agencies.
3. Operating income The Board The Group 2002/2003 2001/2002 2002/2003 2001/2002
Professional library services Book fines Consultancy fees Other income Membership fees 50 National Library Board Annual Report 2002/2003 Financial Statements
4. Operating deficit
The Board The Group 2002/2003 2001/2002 2002/2003 2001/2002
Operating deficit is arrived at after: Charging/ (crediting) Audit fees Bad debts Board members' allowances Books, periodicals and serials Depreciation on: - Leasehold premises - Motor vehicles - Building improvements and renovation - Furniture and fittings - Office equipment - Computer hardware and software Entertainment (Gain)/loss on disposal of property, plant and equipment Manpower development and staff welfare Property, plant and equipment expensed off Provision for loan to a subsidiary Rental expense Travelling National Library Board Annual Report 2002/2003 Financial Statements 51
5. Staff costs
The Board The Group 2002/2003 2001/2002 2002/2003 2001/2002
Wages and salaries Employer's contribution to Central Provident Fund Defined pension benefit plan (Note17) Other employee benefits
The Board The Group 2002/2003 2001/2002 2002/2003 2001/2002
Number of persons employed at the end of the financial year: Full-time Part-time
6. Finance income
The Board The Group 2002/2003 2001/2002 2002/2003 2001/2002
Interest income - Bank ,5.2 National Library Board Annual Report 2002/2003 Financial Statements
7. Tax The Board is a tax-exempted institution under the provisions of the Income Tax Act (Chapter 34). The subsidiaries of the Board are subject to local income tax legislation.
(a) Tax expense
The Group 2002/2003 2001/2002
Tax expense attributable to profit is made up of: Current income tax Deferred tax
The income tax expense on the results for the financial year varies from the amount of income tax determined by applying the Singapore standard rate of income tax due to the following:
The Group 2002/2003 2001/2002
Surplus/(deficit) before tax
Tax calculated at a tax rate of 22% (2001/2002: 24.5%) Expenses not deductible for tax purposes (Surplus)/deficit not subjected to tax Utilisation of previously unrecognised tax losses Singapore stepped income exemption Deferred tax assets not recognised due to uncertainty of future taxable profits National Library Board Annual Report 2002/2003 Financial Statements 53
7. Tax (continued) (b) Movements in provision for current tax
The Group 2002/2003 2001/2002
At beginning of financial year Current year's tax expense on surplus At end of financial year
(c) The Group Deferred tax liabilities
Accelerated tax depreciation Others Total
At 31 March 2002 Charged to income and expenditure statement At 31 March 2003
Deferred tax assets
Unutilised tax losses
At 31 March 2002 Charged to income and expenditure statement At 31 March 2003
Deferred tax assets and liabilities are offset when there is a legally enforceable right to set off deferred tax assets against deferred tax liabilities and when the deferred income taxes relate to the same fiscal authority. The following amounts, determined after appropriate offsetting, are shown in the balance sheet.
2002/2003 2001/2002
Deferred tax liability
The deferred tax liability represents amounts to be settled after more than 12 months. 54 National Library Board Annual Report 2002/2003 Financial Statements
8. Operating grants
The Board The Groun 2002/2003 2001/2002 2002/2003 2001/2002
Operating grants received during the year Less: Amount transferred to deferred capital grants (Note 10)
9. Development grants Development grants received from the Government are used for implementing approved development projects. Except for capital expenditure on community children's libraries, all other capital-related expenditure costing above $2,000 are capitalised as property, plant and equipment. Other project costs and expenditure including books, are charged to the income and expenditure statement in the year of purchase.
The Board The Group 2002/2003 2001/2002 2002/2003 2001/2002
At beginning of financial year Development grants received during the year
Less: Development grants utilised for the year Amount transferred to deferred capital grants (Note 10) At end of financial year
Development grant utilised for the year comprises: Books and periodicals Computer and other professional services Salaries Others National Library Board Annual Report 2002/2003 Financial Statements 55
10. Deferred capital grant
The Board The Group 2002/2003 2001/2002 2002/2003 2001/2002
At beginning of financial year Development grants utilised (Note 9) Amount utilised transferred from operating grants (Note 8)
Less: Deferred capital grants amortised At end of financial year
11. Capital account The Capital Account comprises the net book value of movable property, plant and equipment, imprest floats and specific donations and miscellaneous project account balances held by the former National Library, which were transferred to the Board on its establishment on 1 September 1995.
12. Cash and cash equivalents Cash and cash equivalents included in the consolidated cash flow statement comprise the following balance sheet amounts:
The Board The Group 2002/2003 2001/2002 2002/2003 2001/2002
Fixed deposits Cash and bank balances
The fixed deposits have been pledged with a bank as security for general banking facilities granted to the Board and mature on varying dates within 24 months from the financial year end. The average interest rate of these deposits ranged from 0.6% to 1.25% (2001/2002: 1.25% to 2.25%) per annum. 56 National Library Board Annual Report 2002/2003 Financial Statements
13. Subsidiaries (a) Details of subsidiaries are as follows:
Country of incorporation and place Unquoted equity Name of subsidiary Principal activities of business Equity holding shares at cost 2002/2003 2001/2002 2002/2003 2001/2002
Held by National Library Board Cybrarian Holdings Pte Ltd Investment holding Singapore
Held by Cybrarian Holdings Pte Ltd Cybrarian Ventures Pte Ltd Investment holding Singapore
Held by Cybrarian Ventures Pte Ltd One Learning Place Pte Ltd Provision of computer Singapore and information technology literacy and internet-related training courses
Elpedia Pte Ltd Developing, managing Singapore and providing library- related information technology services
Library Exchange Pte Ltd Provision of Singapore e-commerce services related to the trading of books National Library Board Annual Report 2002/2003 Financial Statements 57
(b) Dilution of interest in subsidiary During the financial year, Library Exchange Pte Ltd, ("LIBEX") increased its issued ordinary share capital from $2 to $1,000 via the issuance of 99,800 ordinary shares of $0.01 each for share premium of $878,375 for working capital purposes.
Cybrarian Ventures Pte Ltd, a wholly-owned subsidiary, subscribed to an additional 53,800 ordinary shares of $0.01 each in the ordinary share capital of LIBEX by way of capitalisation of a convertible loan to LIBEX of $99,998. The balance of 46,000 ordinary shares was allotted to a third party. Subsequent to the issue of shares in LIBEX, the Group's effective interest in LIBEX decreased from 100% to 54%.The Group recognised a gain of $570,749 on the dilution of interest.
(c) Due from a subsidiary The non-trade amount due from a subsidiary is unsecured, interest-free and has no fixed terms of repayment. The amount is intended to be settled within the next twelve-month period. 58 National Library Board Annual Report 2002/2003 Financial Statements
13. Subsidiaries (cont'd) (d) Loan to a subsidiary
The Board 2002/2003 2001/2002
Loan to a subsidiary Provision for loan to a subsidiary
Pursuant to a loan agreement between the Board and a subsidiary, the loan to a subsidiary is unsecured, interest free, repayable on demand and is convertible by the Board at any time prior to 31 March 2004 into ordinary share capital of the subsidiary.
Movements in provision for loan to a subsidiary are as follows:
The Board 2002/2003
At beginning of financial year Provision for loan to a subsidiary (Note 4) At end of financial year National Library Board Annual Report 2002/2003 Financial Statements 59
(e) Carrying amounts and fair values The carrying amounts of balances due from and due to a subsidiary and the loan to a subsidiary company approximate their fair values.
(f) The loan from the minority shareholder of a subsidiary is unsecured, interest-free and repayable upon demand or on 31 December 2004, whichever is earlier. The carrying value of the loan approximates its fair value.
14. Other receivables
The Board The Group 2002/2003 2001/2002 2002/2003 2001/2002
Advance payment Other debtors Deposits Prepayments 60 National Library Board Annual Report 2002/2003 Financial Statements
15. Property, plant and equipment
Building Leasehold Motor improvements premises vehicles and renovation
The Board
Cost At 1 April 2002 Adjustment Additions Disposal Transfer At 31 March 2003
Accumulated depreciation At 1 April 2002 Disposal Depreciation charge At 31 March 2003
Net book value At 31 March 2003
Net book value At 31 March 2002 National Library Board Annual Report 2002/2003 Financial Statements 61
Computer Furniture Office hardware Projects-in- and fittings equipment and software Works-of-art progress Total 62 National Library Board Annual Report 2002/2003 Financial Statements
15. Property, plant and equipment (cont'd)
Building Leasehold Motor improvements premises vehicles and renovation
The Group
Cost At 1 April 2002 Adjustment Additions Disposal Transfer At 31 March 2003
Accumulated depreciation At 1 April 2002 Disposal Depreciation charge At 31 March 2003
Net book value At 31 March 2003
Net book value At 31 March 2002 National Library Board Annual Report 2002/2003 Financial Statements 63
Computer Furniture Office hardware Projects-in- and fittings equipment and software Works-of-art progress Total 64 National Library Board Annual Report 2002/2003 Financial Statements
16. Trade and other payables
The Board The Group 2002/2003 2001/2002 2002/2003 2001/2002
Trade payables Other payables Goods and Services Tax payable Deferred revenue Accrued operating expenses
17. Provision for retirement benefits (a) The amounts recognised in the balance sheet are as follows:
The Group andThe Board 2002/2003 2001/2002
Present value of unfunded obligations Unrecognised present value of unfunded obligations Unrecognised transitional liability Liability in the balance sheet
The Group andThe Board 2002/2003 2001/2002
Represented by: - Current - Non-current
The Board operates unfunded defined retirement benefit plans for certain employees under the provisions of the Pension Act (Chapter 225). Benefits are payable based on the last drawn salaries of the respective employees and the employees' cumulative service period served with the Board at the time of retirement.
Following the adoption of Singapore Statement of Accounting Standard 17 ("SAS 17") Employee Benefits in financial year 2001/2002, the Board recorded a transitional liability of $1,599,054. During the current financial year, the Board performed an actuarial valuation using the methodology set out in SAS 17 to determine the liability of the Board in respect of the defined retirement benefit plans as at 31 March 2003. This is the first actuarial valuation performed on the plans since the establishment of the Board on 1 September 1995. Based on the actuarial valuation performed, the present value of unfunded obligations exceeded the amount previously provided for by the Board. This excess is recognised over the remaining service lives of pensionable employees in accordance with the provisions of SAS 17 National Library Board Annual Report 2002/2003 Financial Statements 65
(b) Movement in the liability recognised in the balance sheet
The Group andThe Board 2002/2003 2001/2002
At beginning of financial year Expense for the year Retirement benefits paid At end of financial year Unrecognised defined pension benefit obligation
(c) The amounts recognised in the income and expenditure statement are as follows:
The Group andThe Board 2002/2003 2001/2002
Transitional liability recognised Current service cost Interest cost Total included in staff costs (Note 5)
The principal assumptions used are as follows:
The Group andThe Board 2002/2003 2001/2002
Discount rate Salary increment rate 66 National Library Board Annual Report 2002/2003 Financial Statements
18. Other project funds
The Group and The Board 2002/2003 2001/2002
Funds received
Refunds
Utilisation of funds: Salaries and wages Manpower development and staff welfare Computer services Professional services Other expenses
19. Commitments (a) Capital commitments Capital expenditure approved by the Board during the year but not provided for in the financial statements is as follows:
The Group andThe Board 2002/2003 2001/2002
Amount approved and contracted Amount approved but not contracted National Library Board Annual Report 2002/2003 Financial Statements 67
(b) Operating lease commitments The future minimum lease payments under non-cancellable operating leases are payable as follows:
The Board The Group 2002/2003 2001/2002 2002/2003 2001/2002
Not later than one financial year Later than one financial year but not later than five financial years
20. Contingent liabilities
The Group andThe Board 2002/2003 2001/2002
Obligations in respect of normal trade guarantees issued by the bank
21. Related party transactions
The Group andThe Board 2002/2003 2001/2002
Fees paid to a company in which a director of a subsidiary is a member 68 National Library Board Annual Report 2002/2003 Financial Statements
22. Government grants Total grants received from the Government and utilised by the Board and the Group since the establishment of the Board was $1,058,130,760 (2001/2002: $902,069,423) and $1,060,395,319 (2001/2002: $903,217,630) respectively.
The Board The Group 2002/2003 2001/2002 2002/2003 2001/2002
Capital grants Operating grants Development grants
23. Comparatives Where necessary, comparative figures have been adjusted to conform with changes in presentation in the current year.
24. Authorisation of financial statements These financial statements were authorised for issue in accordance with a resolution of the Board on 3 July 2003. National Library Board Annual Report 2002/2003 Library Listings 69
List of Community Libraries
1 Ang Mo Kio Community Library 6 Central Community Library 4300 Ang Mo Kio Avenue 6 91 Stamford Road Singapore 569842 National Library Building Tel: 6553 5500 Fax: 6553 5519 Singapore 178896 Tel: 6332 3645 Fax: 6332 3642 2 Bedok Community Library 21 Bedok North Street 1 7 Cheng San Community Library Singapore 469659 90 Hougang Ave 10 Tel: 6332 3255 Fax: 6244 4917 #03-11 NTUC Hougang Mall Singapore 538766 3 Bukit Batok Community Library Tel: 6488 4100 Fax: 6488 4109 1 Bukit Batok Central Link #03-01 West Mall 8 Choa Chu Kang Community Library Singapore 658713 21 Choa Chu Kang Avenue 4 Tel: 6794 6292 Fax: 6794 6291 #03-01 Lot 1 Shoppers' Mall Singapore 689812 4 Bukit Merah Community Library Tel: 6765 8616 Fax: 6765 8617 3779 Jalan Bukit Merah Singapore 159462 9 Geylang East Community Library Tel: 6375 5111 Fax:6375 5128 50 Geylang East Avenue 1 Singapore 389777 5 Bukit Panjang Community Library Tel: 6332 3255 Fax: 6842 8081 1 Jelebu Road #04-16/17 Bukit Panjang Plaza 10 Jurong East Community Library Singapore 677743 21 Jurong East Central 1 Tel: 6767 1020 Fax: 6767 1030 Singapore 609430 Tel: 6665 0301 Fax: 6665 0312 70 National Library Board Annual Report 2002/2003 Library Listings
List of Community Libraries (cont'd) 11 Jurong West Community Library 18 Sembawang Community Library 1 Jurong West Central 2 30 Sembawang Drive #04-01/04 Jurong Point #03-01 Sun Plaza Singapore 648886 Singapore 757713 Tel: 6793 6900 Fax: 6793 6906 Tel: 6852 8181 Fax: 6852 8180
12 library@esplanade 19 Sengkang Community Library 8 Raffles Avenue 1 Sengkang Square #03-01 Singapore 039802 #04-26/27 Compass Point Tel: 6332 3255 Fax: 6837 8587 Singapore 545078 Tel: 6332 3255 Fax: 6315 8022 13 library@orchard 391 Orchard Road #05-22/26 20 Tampines Regional Library Ngee Ann City Podium Block 31 Tampines Avenue 7 Singapore 238872 Singapore 529620 Tel: 6838 5188 Fax: 6838 5190 Tel: 6788 8266 Fax: 6788 8269
14 Marine Parade Community Library 21 Toa Payoh Community Library 278 Marine Parade Road 6 Toa Payoh Central Marine Parade Community Building Singapore 319191 Singapore 449282 Tel: 6332 3255 Fax: 6354 5067 Tel: 6332 3255 Fax: 6346 2130 22 Woodlands Regional Library 15 National Reference Library 900 South Woodlands Drive 91 Stamford Road #01-03 Woodlands Civic Centre National Library Building Singapore 730900 Singapore 178896 Tel: 6332 3255 Fax: 6767 3936 Tel: 6332 3255 Fax: 6332 3248 23 Yishun Community Library 16 Pasir Ris Community Library Blk 290 Yishun Street 22 1 Pasir Ris Central Street 3 #03-401 Singapore 760290 #04-01/06 White Sands Tel: 6756 9298 Fax: 6756 9290 Singapore 518457 Tel: 6585 5313 Fax: 6585 5314
Note: Queenstown Community Library was closed for major 17 Queenstown Community Library upgrading from 4 February 2003 to November 2003. 53 Margaret Drive Jurong East Community Library will be closed for major upgrading from 2 June 2003 to second quarter Singapore 149297 of 2004. Tel: 64719046 Fax: 6471 9973 National Library Board Annual Report 2002/2003 Library Listings 71
List of Community Children's Libraries Aljunied CCL Clementi CCL (CCL) Blk 125 Hougang Avenue 1 Blk 322 Clementi Avenue 5 #01-1470 Singapore 530125 #01-235 Singapore 120322 Tel: 6280 3245 Fax: 6280 1269 Tel: 6776 1887 Fax: 6776 1887
Ayer Rajah CCL Hong Kah East CCL Blk 43Teban Gardens Road Blk 312 Jurong East Street 32 #01-397 Singapore 600043 #01-319 Singapore 600312 Tel: 6566 8701 Fax: 6566 8701 Tel: 6565 9217 Fax: 6565 7193
Bishan East CCL Hong Kah North CCL Blk 115 Bishan Street 12 Blk 322 Bukit Batok Street 33 #01-70 Singapore 570115 #01-16 Singapore 650322 Tel: 6356 3937 Fax: 6356 3937 Tel: 6563 2471 Fax: 6563 2471
Bishan-Toa Payoh North CCL Jalan Besar CCL Blk 238 Bishan Street 22 Blk 103Towner Road #01-232 Singapore 570238 #01-296 Singapore 322103 Tel: 6553 1293 Fax: 6553 1730 Tel: 6296 2654 Fax: 6296 1954
Braddell Heights CCL Jalan Kayu CCL Blk 235 Serangoon Avenue 3 Blk 520 Serangoon North Ave 4 #01-08 Singapore 550235 #01-178 Singapore 550520 Tel: 6284 2415 Fax: 6284 2415 Tel: 6481 7639 Fax: 6481 7639
Bukit Panjang CCL Kampong Ubi CCL Blk 270 Bangkit Road Blk 341 Ubi Avenue 1 #01-22 Singapore 670270 #01-915 Singapore 400341 Tel: 6764 4539 Fax: 6764 0691 Tel: 6745 3578 Fax: 6745 -6749
Bukit Timah CCL Marsiling CCL Blk 13 Ton Yi Drive Blk 301 Woodlands Street 31 #01-07 Singapore 590013 #01-213 Singapore 730301 Tel: 6467 3346 Fax: 6466 0365 Tel: 6365 3772 Fax: 6365 3772
Changi-Simei CCL Moulmein CCL Blk 120 Simei Street 1 Blk 52 Kent Road #01-476 Singapore 520120 #01-23 Singapore 210052 Tel: 6426 9395 Fax: 6426 9395 Tel: 6299 4356 Fax: 6299 4356
Changkat CCL Mountbatten CCL Blk 316Tampines Street 33 51 Kampong Arang Road #01-186 Singapore 520316 Katong Community Centre Ground Floor Tel: 6260 8180 Fax: 6260 7009 Singapore 438178 Tel: 6345 9798 Fax: 6345 9798 72 National Library Board Annual Report 2002/2003 Library Listings
Nee Soon Central CCL Tampines Central CCL Blk 644 Yishun Street 61 Blk 860 Tampines Avenue 5 #01-312 Singapore 760644 #01-635 Singapore 520860 Tel: 6757 0286 Fax: 6752 4469 Tel: 6260 0985 Fax: 6260 0985
Nee Soon East CCL Tampines East CCL Blk 356 Yishun Ring Road Blk 254 Tampines Street 21 #01-1828 Singapore 760356 #01-464 Singapore 521254 Tel: 6753 1870 Fax: 6753 1870 Tel: 6787 9893 Fax: 6787 9893
Nee Soon South CCL Tampines West CCL Blk 812 Yishun Ring Road Blk 938 Tampines Avenue 5 #01-4155 Singapore 760812 #01-155 Singapore 520938 Tel: 6755 9705 Fax: 6755 9705 Tel: 6782 6370 Fax: 6782 6370
Pasir Ris Central CCL Thomson CCL Blk 105 Pasir Ris Street 12 Blk 308 Shunfu Rd #01-87 Singapore 510105 #01-165 Singapore 570308 Tel: 6581 1916 Fax: 6585 0863 Tel: 6258 0170 Fax: 6258 0170
Pasir Ris Elias CCL Toa Payoh East CCL Blk 613 Elias Road Blk 231 Toa Payoh Lorong 8 #01-130 Singapore 510613 #01-192 Singapore 310231 Tel: 6581 6713 Fax: 6585 6263 Tel: 6356 3120 Fax: 6356 3120
Pasir Ris Loyang CCL Whampoa CCL Blk 253 Pasir Ris Street 21 Blk 85 Whampoa Drive #01-233 Singapore 510253 #01-260 Singapore 320085 Tel: 6581 1424 Fax: 6581 1424 Tel: 6254 3823 Fax: 6254 3823
Punggol East CCL Yew Tee CCL Blk 124, Rivervale Drive Blk 787 Choa Chu Kang North 6 National Library Board #01-181 Singapore 540124 #01-206 Singapore 680787 Annual Report/National Library Board - Tel: 6489 7156 Fax: 6489 7157 Apr.2002/Mar.2003 Singapore Tel: 6762 3269 Fax: 6762 3269 NLB 2003.v.cil.ill 210mm x 297mm ISSN 0217-1546 Punggol South CCL Yuhua CCL I.Singapore.National Library Board- Periodicals.I.Title Blk 662 Hougang Ave 4 Blk 229 Jurong East Street 21 02705957 #01-411 Singapore 530662 #01-701 Singapore 600229 This report covers 12 months ending March 2003. Tel: 6387 8251 Fax: 6387 8252 Tel: 6566 4310 Fax: 6566 4310
All rights reserved. National Library Board 2003. www.nlb.gov.sg
National Library Board Singapore 1 Temasek Avenue #06-00 Millenia Tower Singapore 039192 T+65 6332 3133 F+65 6332 3332