Mission Critical Cloud with Virtustream

La Trasformazione del Landscape SAP e la sua implementazione in ambienti Multi-Cloud

Peter Rudek, Head of Sales Virtustream Italy Roberto Fraccapani, Head of Presales Platform & Technology SAP Italia SAP’s BUSINESS TECHNOLOGY PLATFORM

Roberto Fraccapani Head of Presales Platform & Technology SAP Italia © 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 5 Internal Use - Confidential Evolution of enterprise innovation

Technology

Mainframe Client Server/Internet Cloud Big Data ML | AI | …

70s 80s 90s 00s 10s

1972 – SAP founded 2019 – Today

Industry Applications Business Process Integration Simplification in Realtime Intelligent Innovation

R2/R3 NetWeaver BW S/4HANA Intelligent Enterprise Ariba, Hybris, SuccessFactors …

Homogeneous data model Heterogeneous data model

SAP ERP

SAP HANA

SAP ERP

Real-time analytics on live Virtually or physical transactions without data connect to all data from duplication any source SAP HANA Built-in advanced analytics Modern application and multi-model processing development

In-memory-first dynamic data Enterprise-ready security management platform and reliability 24/7

SAP HANA

Transactions + Analytics

Spatial / Graph Machine Learning

Text / Search Document Store

Time Series Streaming Instantly query remote tables Replicate data in real-time or in bulk transparently Ingest data at scale with parallel data load Push query processing to remote sources Data federation Data integration Support on-premises and cloud sources Extend remote database capabilities Pre-built adapters | SDKs

Any data sources DBMSs – Hadoop – Spark - Streams

Access remote data in real-time with or without data movement for a full view of the business © 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 10 Internal Use - Confidential SAP Digital Core Evolution

Extend

SAP ERP Innovate SAP Cloud Platform

Integrate SAP HANA

Simplify to reduce cost and prepare for S/4HANA move

Digital Age User New Business Experience Models SAP S/4HANA

Intelligent Automation Embedded End-to-end Analytics & Real-time Steering

Extend

SAP Innovate SAP Cloud Platform S/4HANA

Integrate

SAP Intelligence S/4HANA

© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 14 Internal Use - Confidential SAP’s Vision of Digital Transformation From daily routine to supporting growth and forward looking insight

Predictive Predictive Insights Insights Insights Advanced Forward looking Analytics Real-time Insights Real-time Insights Automation Backward Operations looking Backward looking

Operations Operations

Running Deliver Support the Business Cost-efficient Insights Strategy Proactive and compliant business steering finance processes

Experience Operational Intelligence Data Data

Business Technology Platform

Why things are happening What’s happening

The human factor: beliefs, emotions, and sentiments. Insights from day-to-day operations, like sales, finance, win rates, time to close. X-data helps to uncover what matters most to customers, employees, products and brands. O-data helps you run your business and take action.

Key Focus Areas Implemented along prioritized use cases

Automation Design to Operate Embedded Intelligence Design Plan Manufacture Deliver Operate Total Workforce Management Conversational UI

Planning Staffing Onboarding Working Paying Closing Out-of-the-box Lead to Cash Embedded Analytics Integration

Unidentified to Lead Opportunity Quote Customer Contract / Fulfillment Invoicing Identified Contact Order Order Mgmt.

Source to Pay Connected Devices

User Source and Contract Plan and Forecast Buy and Deliver Invoice and Pay Experience Data Intelligence

SAP Data Hub Data sharing, pipelining, and orchestration. Including data preparation and cleaning.

SAP Predictive Analytics Operationalization and automation ONE integrated data science solution

AND SAP Leonardo ML Foundation Deep Learning (text, image, video, audio) Full lifecycle management integrated with SAP ecosystem SAP HANA ML In-database Machine Learning

OnPremise / Cloud Open Source Languages and Libraries R, Python, Sci-kit, Tensorflow

SAP Data Intelligence (OP, Cloud)

Model Creation, Training and Validation

Search & Connection Data Data Model Model Integration into Automation & Browse Model Model /Storage Preparation Processing Creation Training Validation Deployment Application Maintenance Data Management

ECC & BW Cloud Data 3rd Party Standard Connectors SAP NetWeaver ABAP SAC SCP API SAP HANA Integration Integration Integration Connectors (open & native protocols) integration Integration Push API Business Hub

(on-premise, cloud, multi cloud)

SAP HANA SAP Cloud Platform SAP Analytics Cloud

100x reduction in Sales 66% reduction in 200% increase in annual query execution time administrative work production capacity

SAP Intelligent Robotic SAP Leonardo Machine Learning SAP Leonardo IoT Edge services Process Automation

46% improvement in Accounts 80% reduction in new +$2M cost reduction in Receivable productivity customer on-boarding time maintenance processes

Source: SAP customer use cases, McKinsey market research © 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 23 Internal Use - Confidential © 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ INTERNAL 24 Internal Use - Confidential Consider Your Strategic Choices Match your business objectives to possible transition paths and destinations

Business Objectives Transition Paths Destination Options

Business Model Innovation SAP S/4HANA Cloud New Implementation Business Process Optimization

System Conversion SAP S/4HANA ERP Rapid Modernization On-Premise, Hyperscaler, SAP HANA Enterprise Cloud

S/4HANA Business Scenario SAP Transformation SAP Readiness Recommendations Navigator Check

Identify the business processes See the S/4HANA roadmap Learn the technical requirements you can improve and discover for each component in and actions for a system new business capabilities. your current landscape. conversion to S/4HANA. Customers new to SAP can use Business Based on current SAP product usage Based on configuration and usage data for Value Advisor: http://impact.s4value.com or capabilities your organization wants. customers already on SAP ECC 6.x.

11,500+ 3,300+ SAP S/4HANA Live Customers Customers

30% 48% 60% Shorter delivery lead Reduction in days Increase in time sales outstanding operational efficiency 80% 95% 100% Faster report Faster material Visibility of generation requirements planning inventory across all locations

A full subscription, cloud based software model

Latest innovative technologies from SAP Flexibility, with your choice of infrastructure provider

SAP Cloud Platform. Integrate your SAP Digital core functionality of S/4HANA cloud and HEC solutions, and optimize your SAP solution landscape

Built-in safeguards, regardless of who makes the “move”

An Enterprise-Class Cloud for Mission-Critical Applications

Peter Rudek – Head of Sales Virtustream Italy The Dell Technologies Advantage

“…it is clearly becoming a Users multi-cloud world and Dell Applications leads with data integration with Cloud Boomi and a mission critical Infrastructure cloud with Virtustream.” Services Consumption - Michael Dell

Dell Financial Services ServicesTM

Virtustream takes a proven, comprehensive approach to delivering an end-to-end industrialized process to modernize enterprise applications while delivering highly personalized services.

Personalized Services

Planning Migration Integration Optimization

One hand to shake. Virtustream expertise and services across the infrastructure, operating system, database and application stacks SAP, Oracle, Healthcare, Disaster Recovery, Backup and Replication

Performance Availability Mission-critical applications have specific business requirements: • Consistent high performance Managed Security/ • Very high availability, with guaranteed service levels Services Compliance • Secure customer data • Regulatory compliance certifications • Geographic scalability Cost • Affordable economics Efficiency Scalability

“Force-fitting a ‘lift and shift’ approach to migrating some apps, particularly mission critical ones, often results in firms choosing between cost and performance.”- Lauren Nelson, Forrester Principal Research Analyst

TM Performance Availability MicroVM (µVM) resource planning and Up to 5x9s availability SLAs with application response time assurance embedded resiliency and disaster enable predicable app performance recovery options

Managed Security/ Virtustream or partner led Services Compliance Enterprise-class security assessment, on-boarding, and industry specific migration and managed services compliance solutions

Cost Efficiency Scalability MicroVMTM (µVM) technology Orchestration of resources eliminates overprovisioning, for scale-up and scale-out enables true consumption-based SAP architecture billing

Availability and resiliency backed

by industry-leading uptime SLAs Embedded DR on Virtustream Enterprise Cloud

• Up to 5 9s availability for IaaS • Up to 3 9s availability for production OS/DB/SAP Basis • Embedded disaster recovery protection option through replication of data • Embedded backup and recovery option for resiliency • Geographically dispersed data centers • Industry-leading RPO/RTO capabilities to reduce risk and cost Typical: 15 min RPO, 2 Hour RTO1

Fortune 20 corporation have successfully completed DR failover/failback testing on Virtustream Enterprise Cloud for 5 SAP apps; met typical RPO/RTOs.

Benefit Stream of µVM Architecture

Savings due to 1 µVM footprint consolidation 200MHz CPU 40 IOPs 768MB RAM 2Mbps Bandwidth

Savings due to consumption-billing • Resource utilization of SAP systems can SAP significantly vary over time Resource Utilization • µVM eliminates overprovisioning for handling peak SAP workloads

Savings due to cloud • Optimized and better utilization of cloud usage and optimization resources lead to significant cost savings

Time Beverage bottling company running a large and complex SAP landscape on Virtustream Enterprise Cloud reduced infrastructure cost by 30% with over $50M estimated cost savings over 3 years.

Winner 2019 SAP FKOM North America technology partner Complete SAP Portfolio of the year Coverage: First To run production SAP ECC on SAP HANA in the cloud • SAP ERP • SAP S/4HANA First To run production SAP S/4HANA in the cloud • SAP HANA • SAP Data Hub 1of 5 Global premium suppliers of SAP HANA Enterprise Cloud • SAP Customer Experience 250+ SAP customers running production SAP in the cloud Risk SAP migrations to date 2500+ Reduces Risk

in Database Migration Option

Business Objectives Transition Paths Destination Options

Business Model Innovation SAP S/4HANA Cloud New Implementation Business Process Optimization

System Conversion SAP S/4HANA ERP Rapid Modernization On-Premise, Hyperscaler, SAP HANA Enterprise Cloud

Version Digital Core Cloud (DCC) Version Customer owns license 1807 Customer subscribes 1902

Hosted in Hosted in a Hosted in SAP’s SAP’s customer data third-party SAP’s HANA S/4HANA STE S/4HANA center cloud Enterprise (Single Tenant Cloud Public Cloud (“HEC”) Edition) Edition •On premises OR •Single vendor OR •Managed IaaS •Standardization in •Single-tenant with •Co-located off •IaaS provider + delivered by third exchange for cost limited premises OR managed- parties, control and customization OR •MSP services application health consistent •Multi-tenant with vendor(s) management by scalability very limited SAP customization

Most customer control (and responsibility) Least customer control Most adaptive to customer business needs Least adaptive

Servers | Storage Networking Solutions | Services

New or existing customer New Non SAP implementing a new SAP S/4HANA Implementation Or S/4HANA system with an initial data load. (Greenfield) Starting new doTerra, GE VEC = Perfect Fit

CF Customer keeps the SAP ERP Core, but starts S/4 with Central Existing SAP ERP SAP ECC/ERP SAP BU Finance (CF), a Business Unit or Extension/Addition Core GEO – Volvo, Protective Life Ins, GEO Cargill VEC = Spin up SBX or Dev S/4

SAP ECC/ERP Direct Customer migrates from SAP Brownfield ECC/ERP to S/4HANA Migration or two S/4HANA steps SoH 2nd Stage VEC = Longer sales Cycles SoH and then go to S/4 – Media Co

Hyperscale: Virtustream: Assemble, Configure, Manage and Secure 50%* End-to-end Solution Migration cost savings 20%* Operational Costs Savings

• Multiple providers needed to run typical mission critical • Fully managed, end-to-end solution workloads • Personalized ‘white glove’ service delivery • Complex SLAs, roles, and responsibilities • Service tailored to customers’ specific requirements • Standardized, rigid solution components • Best-in-class migration and customer integration • Fragmented, multi-vendor approach to DR, Backup, Data speed and simplicity Protection, and Storage Replication • Only cloud provider to deliver both infrastructure • Limited SLAs at infrastructure level only and application SLA’s (99.999% / 99.9%)

Virtustream’s “single hand to shake” approach delivers the least complexity and highest value, reducing the business risk inherent in operating mission critical applications such as SAP.

Professional and Managed Services

Planning ● Migration ● Integration ● Optimization ● Managed

Project & Program Steady-state Advisory Services Monitoring & Alerting Application Management Management Health-check

Migration run-book Cloud Reediness Services Ticketing Integration Compliance Audits Database Management Development

Business Continuity Multi-platform Migration Operational Run-book Modernization Assessment OS Management Planning Services Development

Post Migration Technical Account Platform Performance Security & Compliance Security Management Test, QA/QC Management Optimization Services

Solution Architecture & Platform Cost Optimization Managed IaaS Design Services

Industry-leading migration and management Fully managed Database and SAP Basis Services

Customer Self Fully Managed Solution Infrastructure only options Management with xStream and xStream App Director • Virtustream Enterprise Cloud delivers comprehensive infrastructure and platform Managed SAP Basis services Managed OS & DB Managed Security Customizable integrated management Managed DR • Customers can select white-glove add-on services xStream Platform xStream Platform • Include managed security services, IaaS IaaS managed disaster recovery services, SLA SLA operating system, database and SAP Basis Security Security services Utility model Utility model

• While every customer is unique – and this fact can influence the project – certain Cookbook practices always apply. Sandbox • Flow follows typical General Computer Initiation Controls “leading practices” and starts with least impactful systems first DEV/QA • The creation of a detailed “cookbook” is the Refinement key to a successful recipe • Practice makes perfect: a “mock” run is Mock essential to streamlining the production run Validation and minimizing risk

PRD Usage

First Cloud Provider to First Cloud Provider to move and host First Cloud Provider to run S4/HANA production SAP run production SAP ECC production workload in workload in multi-tenant on HANA in the cloud! the cloud! cloud!

16TB 2500 SAP migrations to 100% success - Zero SAP S/4HANA / Fiori the cloud – most of migrations ever rolled migration to cloud in 12 anyone in the industry! back! hours

SAP Stack Sample Post Migration Statistics of a Virtustream SAP Customer

Customer/Partner led Reduction of average Application and Functional 60% DB response time Management Reduction of average 50% Virtustream dialog response time OS, DB and SAP Basis Management Virtustream Improvement Availability SLAs in queries and Performance Assurance 40% analytics Virtustream Infrastructure-as-a-Service Reduction of infrastructure 30% cost

Assessment Onboarding Migration

• Ranked “A” in recent HEC Scorecards • Good Extended Solution Portfolio • No credit claims • No missing Availability Reports • Low number of customer incidents

Delivery

Sales Supplier Cooperation

• Reduced costs and time to • Migrated systems in less than • Reduced provisioning time from market for analytics projects 9 months 6 weeks to 48 hours • Flexible billing and resource • 700+ VMs • 50% reduction in cost scaling simplify operations • Enabled self-service provisioning • 30% increase in application • Consumption billing improves and management responsiveness cost flexibility • Encryption at rest and in motion

• Built for the run complex, I/O intensive, mission-critical enterprise applications such as SAP ERP, S/4HANA and Platform for Deep SAP Scalability and Cost Efficiency Portfolio SAP HANA with true consumption-based billing System of Automation of Record Expertise MicroVM

Fully- • Fully-managed cloud from infrastructure up to the Migration managed Assessment On-boarding application to off-load operational complexities so IT Services IaaS to SAP Services Services teams can focus on business initiatives Basis

IaaS to SAP • High availability/resiliency with performance assurance for Performance DR/Backup Geo- Basis Assurance for Recovery application latency and proactive CPU, memory, storage Dispersed Uptime SLAs App Latency Options Data Centers and network optimization to guarantee required resources

GDPR Defense in- Gov’t/Industry IRAP Depth Compliance HIPAA • Trusted cloud environment for SAP applications to run the most Security Solutions sensitive enterprise data, ready to comply with industry and PCI DSS etc. government regulations