D A K S H I N H A R Y A N A B I J L I V I T R A N N I G A M
INFORMATION HAND BOOK (Manual 1 to 17)
2006-07
Managing Director Dakshin Haryana bijli Vitran Nigam Vidyut Sadan, Vidyut Nagar, Hisar
1
TABLE OF CONTENTS Sl. particulars Page No. No. i Introduction 3 ii Particulars of DHBVN, Functions and duties 4 iii Power and Duties of Officers and Employees 27 iv The rules, regulations , instructions, manuals and 42 records held under its control or used by its employees for discharging its functions v Particulars of any arrangement that exists for 44 consultation with, or representation by, the members of public in relation to the formulation of policy or administration thereof vi A statement of the categories of documents that 48 are held by or under the control of the Nigam vii Board, Councils, Committees 50 viii The names, designations and other particulars of 53 the PIOs. ix Procedure followed in decision making process 57 x Directory of officers 59 xi Remuneration Details 68 xii The budget and plans 77 xiii Manners of execution of subsidy programmes and 104 plans xiv Concessions, permits or authorisation 108 xv Norms of Functions 109 xvi Information in electronic form 126 xvii Facilities to citizens for obtaining information 127 xviii Other useful information 128
2
Chapter -1
Introduction
If there is an open public utility with means of information available to the public, there would be greater exposure of functioning of the utility and it would help to assure the people better and more efficient service. There can be little doubt that exposure to public gaze and scrutiny is one of the surest means of achieving a clean and healthy working. An open working is clean working and powerful safeguard against oberration and inefficiency.
Sensitised by a number of Committees and Councils working on this subject and values of democracy, the Government of India enacted the Right to Information Act - 2005 in June 2005. The Act in its preamble provides for setting up a practical regime for right to information for all citizens to secure access to information under the control of every public authority. Statutory provisions have been made, in the Act, for the right to information and all citizens possess such right, subject to restrictions as per the Act.
This handbook is designed to provide information about the Dakshin Haryana Bijli Vitran Nigam Limited (DHBVN), a Government of Haryana owned and controlled company, for citizens to secure access to information in order to promote transparency and accountability in the working of this organisation. This handbook is useful for key public of the DHBVN, including power utilities at the Central Government level, Haryana Power Utilities, Government departments, suppliers, contractors, bankers, electricity consumers and to the general public. This handbook has been prepared as per provisions contained in the Right to Information Act - 2005.
3
Chapter –2 (Manual-1)
Particulars of Organisation, Functions and duties
The Dakshin Haryana Bijli Vitran Nigam (DHBVN) came into being on 15th March, 1999 i.e. the date of Incorporation and received the certificate of commencement of Business on Ist April, 1999. The company as well as the Uttar Haryana Bijli Vitran Nigam (UHBVN) are subsidiaries of the Haryana Vidyut Prasaran Nigam (HVPN). The HVPN, and the Haryana Power Generation Corporation (HPGC), came in to existence pursuant to unbundling of the Haryana State Electricity Board (HSEB) on August 14, 1998 after Haryana Electricity Reforms Act became effective. Simultaneously, an independent regulatory body i.e. Haryana Electricity Regulatory Commission, was constituted to aid and advise the state Government on the development of the power sector and take appropriate measures to balance the interests of various stake holders. The distribution assets of HVPN were transferred to DHBVN & UHBVN w.e.f. Ist July, 1999. Pursuant to Second Transfer Scheme.
The DHBVN, is entrusted the responsibility of distribution and retail supply of power within its jurisdiction comprising of nine districts viz; Faridabad, Mewat, Gurgaon, Rewari, Mahendragarh, Bhiwani, Hisar, Fatehabad and Sirsa. It operates through six operation circles namely; Faridabad, Gurgaon, Narnaul, Bhiwani, Hisar and Sirsa. The Operation
4 circles Gurgaon, Hisar and Narnaul include two districts each i.e. Hisar and Fatehabad, Gurgaon and Mewat and Mahendragarh and Rewari respectively. The Dakshin Haryana Bijli Vitran Nigam Ltd. has been constituted as a company under the provisions of the Companies Act- 1956 in public sector and is a Government Company within the meaning of Companies Act, 1956. It was given license for power distribution in nine districts of Southern part of Haryana on 04-11-2004. The Nigam supplies power to its over 18.25 lac consumers of different categories through distribution network of 130 substations of 33 KV level, about 1600 feeders of 11 KV level and 68700 distribution transformers of different levels. The jurisdiction of the Nigam is sprawled over an area of 24208 square kilometres having geographical variations from water logged plane areas to undulating sand dunes of the Thar Desert. The area of sand dunes is a single crop area while in plane areas farmers take two to three crops in a year including water-guzzling crops like rice and wheat. Irrigation of crops is largely dependent on electricity run tube wells. The region has a density of eight electricity run tubewells per square kilometre area. The Nigam serves 1.20 crore population of 3,348 villages. The DHBVN is endeavouring to improve the quantity and quality of power supply to its consumers. During the financial year 1999-2000 (the year of creation of the DHBVN), only 63,308 lakh units (LU) of energy was available for the area now comprising the DHBVN which increased to 95,900 LU during the year 2005-2006. The consumption grew at an average annual rate of about 11 percent since the year 1999-2000 which contributed to progress of the State and increased revenue in flows. The falling trend of industrial consumption recorded in the earlier years has reversed. The agriculture sector in its area could pierce
5 through a medley of adverse factors, like failure of Monsoons, only because of sufficient and qualitative power. Revenue has shown a remarkable upward trend during the period 2000 -2001 to 2005-2006 and has increased by over 72 per cent. The revenue (The amount of bills raised), which was Rs.1340 crores during the year 2000 - 2001, has increased to about Rs 2400 crores during 2005-06. The annual Percentage increase in revenue assessed has been about 14.5 per cent as compared to 1999-2000. The Faridabad Operation Circle is probably the first Operation Circle in India that came in profit. Various schemes were launched for improving consumer metering, billing and collections. Simultaneously, for improving the customer satisfaction, many facilities have been given to the consumers like bill collection through commercial banks, post offices and mobile cash collection vans, distribution of bills through courier system in towns and through village Chowkidar and ex- servicemen in Villages, resolution of customer billing disputes and complaints. Bijli Suvidha Kendras (BSK) have been set at all district head quarters in first phase, which works like call centres for redressal of complaints of consumers relating to power supply round the clock. It is planned to extend the BSK facility in other towns in second phase and to all villages in third phase. Customer Care Centres are also being set up at all operation circle offices. A Customer Care Centre is already operational in the Vidyut Sadan at Hisar.
POLICY/SCHEMES AND ACHIEVEMENTS
Following the policies introduced by Govt. of Haryana, the strives, made by the Dakshin Haryana Bijli Vitran Nigam (DHBVN) in its area, are opening new vistas of socio-economic development maintaining firmness of determination of the government. The Nigam is apparently marching ahead to achieve the success of path of improving quality of power supply and to achieve the goal of consumer satisfaction.
6
ELECTRICITY BILL ARREARS WAIVER SCHEME The Government of Haryana took a historic and courageous decision on June 16 last to waive off arrears of electricity bills of domestic and agriculture consumers in rural areas. In the area of DHBVN, the response of consumers to the scheme has been enthusiastic. About 3.25 lac defaulter consumers have already started paying their current electricity bills taking the benefit of the scheme. Later, the DHBVN extended the benefits of electricity bill waiver scheme to Panchayat tubewells, village community centres and Chaupals also as these consumers are being given power supply under domestic supply category. Since the scheme is meant for rural domestic and agriculture consumers and these consumers are under domestic category of consumers they become entitled for benefits of the bill waiver scheme. The facility of reconnection of permanent disconnected tubewell and domestic connections in rural area is also made available upto March 31, 2005 under the bills waiver scheme. Under the scheme, permanently disconnected domestic and agricultural consumers of rural area, who were defaulters as on June 16, 2005, can apply for reconnection by depositing consumption security (CS), meter cost and reconnection fees. They will not be charged minimum monthly charges for the period of disconnection prior to June 16. In case a consumer desires, he will be allowed to pay cost of meter in ten installments. In case of tubewell connections, the fee of reconnection has also been reduced drastically. A fee of only Rs.1000/- for disconnected consumer for less than six months period and only Rs.2000/- where the period of disconnection is more than 6 months will be charged. Where the High Tension/Low Tension (HT/LT) lines are required to be erected, the reconnection shall be allowed by charging only 50 per cent of the cost of erection of the lines. Rest of the 50 per cent of the cost would be borne by the
7 DHBVN. The cost of augmentation of transformer or installation of new transformer would be borne by the DHBVN.
VOLUNTARY DISCLOSURE SCHEME FOR UNAUTHORISED LOAD The DHBVN gave opportunities to the consumers of domestic, non- domestic and agriculture categories to declare their unauthorisedly extended load voluntarily by launching a Voluntary Disclosure Scheme (VDS) for four times. This scheme evoked a laudable response. About 91 thousand consumers declared their unauthorised load to the tune of over 270 megawatt (MW) and got regularised without paying any penalty.
NEW CONNECTIONS Special efforts were made to accelerate the pace of releasing new connections. The plan of setting up Consumer Care Centre would facilitate consumers to get connection with out delay. A scheme was launched to give domestic and non-domestic connections on spot by holding camps in selected villages. Aim of this scheme is to dissuade the people of using electricity through illegal kundi connections and to provide a regular electricity connection to villagers without any delay and fatigue. New domestic and non- domestic connections in the area of the DHBVN are being released within 15 days period. Special efforts have been made to accelerate the pace of releasing agriculture connections. Where the number of pending connections is high, the work is being got done on turnkey basis.
Label1Label2 24 HOUR POWER SUPPLY TO VILLAGES The DHBVN has decided to give 24 hour power supply, on urban mode, to those villages and settlements in town areas which have 33 KV substations located within their boundary or which fall within two kilometre area from the substation of 33 KV or above level. However, entire cost of erection of feeder,
8 including the cost of terminal equipment at the substation, will be borne by the Panchayats or the consumers. Such villages or towns would be given the facility of power supply from urban feeders if 90 per cent or more consumers are paying their electricity bills. It is planned to segregate the feeders supplying power to rural areas from the feeders supplying power to urban areas so as to give reliable power supply to rural areas.
DOMESTIC TARIFF FOR SCHOOLS The DHBVN has decided to supply electricity to elementary schools (Government Primary and Middle schools) on domestic tariff in view that the schools do not charge any tuition fee from the students.
CHEAPER POWER TO WOMEN So as to uplift status of women in the society, the DHBVN is giving power supply at a rate 10 paisa lesser than the normal tariff if a domestic connection is taken in the name of a woman and the property is also in her name.
IMPROVING CONSUMER SERVICE To improve the services like meter reading, bill distribution and revenue collection, the DHBVN has decided to entrust the work to ex-servicemen through Haryana Ex-Services League. The ex-servicemen have already started the activities of meter reading, bill distribution, etc. in villages. A pilot scheme to give villages to micro franchisees (Gram Vidyut Pratinidhi) for complaint handling, meter reading, bill distribution and revenue collection. The GVPs would be ITI trained in electricity trade.
9
STRENGTHENING DISTRIBUTION SYSTEM The Nigam realized that excessive length and over loading of 11 KV feeders are the major reasons of low voltage and interruptions in power supply. To over come the problem and to give uninterrupted power supply at proper voltage up to tail of electricity feeders, the DHBVN rehabilitated 242 feeders of 11 KV level by dividing each feeder into 2 or 3 feeders and renovating complete system. These feeders have been divided into 556 feeders of proper load and length. Rehabilitation of 35 feeders of 11 KV level, augmentation of conductor of 80 feeders and erection of 123 new 11 KV feeders are planned to be completed in near future, thus, strengthening the distribution system to a considerable level which would be sufficient even to meet the demand to be increased in near future also. Complete power distribution system in a number of towns is being renovated under different schemes so as to increase the reliability of power supply. To make power supply system interruptions free, the DHBVN set up 15000 power distribution transformers of different capacities and augmented the capacity of 291 existing pole mounting substations during last over six years. The Nigam plans to install about 4200 new distribution transformers in the system and replace 1500 existing transformers of lower capacity with those of higher capacity. Electricity distribution lines of a length of over 1600 kilometres are under construction. To strengthen power distribution system in rural area to give electricity connections in all house holds in villages, including hamlets, and to provide free connections to rural people living below poverty line, the DHBVN have sent a number of schemes for each district worth about Rs.100 crores to the Government of India for approval under the Rajiv Gandhi Gramin Vidyutikaran Yojna. The schemes of an amount of Rs. 29 crores for the districts of Sirsa and Bhiwani have already been sanctioned by the Government of India.
10
Operation Innovations- Distribution Action Plan The Nigam aims to develop into an efficient and successful electricity distribution company by introducing innovative new technologies, adopting efficient process and systems, emulating best practices in the sector and providing best services/added value to its consumers. The current distribution network is a legacy of the past. There have been several innovations and new practices in the utility business, which has helped improve operational performance and provide quality supply of electricity to the consumers. It is the endeavor of the power distribution corporation to adopt best practices in the sector. The Nigam would adopt a bottom up planning process to identify requirements for renovation & modernization (R&M) and addition of new capacity in the network. The key initiatives to improve the operational performance and service parameters for quality and reliable supply of electricity are discussed below:- Modernization of Low Tension Distribution System (LTDS): The LTDS has many shortcomings like high technical loss, voltage drop due to inadequate maintenance, system overloading /load unbalancing etc. The present network of the company is primarily based on LTDS (over 60 %). Therefore, to improve the efficiency in addition to LTDS modernization program; preventive & scheduled maintenance, maintenance of safety and earthing system, maintenance of distribution transformers, provision of adequate breakers and fuses etc. shall be undertaken on priority basis.
11 Introduction of High Voltage Distribution System It is a policy of the DHBVN to increase High Tension portion of the distribution system as it has lower technical losses compared to the Low Tension system. (HVDS): HVDS has a lower technical loss than LTDS. Also it reduces the non-technical losses by preventing unauthorized use of electricity. The Nigam plans to introduce HVDS, to reduce AT&C losses especially in areas with high losses. HVDS would also ensure accurate and universal metering of all connected consumers. Demand Side Management (DSM): With increasing load, inadequate generation capacity addition and higher peak load requirement, DSM has become an urgent necessity for utilities. The key objective of the DSM is to manage the load in such a way that the load curve is flattened. Successful implementation of DSM would require detailed understanding of the load curve (intra day and seasonal) of the Nigam and thereafter introduction of tactical and strategic measures to provide incentives to consumers for shifting/reducing load from peak load to base load. The Nigam plans to introduce Time of Day (ToD) tariff and meters to all possible categories, whereby industrial High Tension (HT) & Low Tension (LT) consumers, large commercial & large residential consumers would be assessed on ToD basis over the next few years. The Nigam also plans to segregate agricultural feeders to assist in shifting of agricultural load to off peak time and promote energy efficiency measures like the usage of capacitors amongst agricultural consumers. For effective DSM in the agricultural areas, switchable capacitors and single-phase transformer system are being planned.
12 In addition to the above technical measures, public awareness program shall be initiated to promote energy efficient appliances like chloro fluro lamps, especially in public street lightings. Different means of publicity are being used to create awareness for energy efficiency. It is planned to introduce prepaid metering system to motivate consumers to conserve electricity
Energy Accounting and Audit: One of the critical inputs for better planning of the distribution systems is acquisition and recording of energy flow data. The energy flow data at all interface points is critical information which assists in proper diagnosis of problems in the system and provides leads towards proper use of electricity. Therefore, an energy accounting and audit system is essential for prioritization of specific projects under various schemes like systems improvement program and HVDS. A SCADA based system for energy accounting and audit will be implemented and consumer profiling & indexing shall be carried out in all the major towns of the corporation with detailed GIS mapping.
“Urban Agenda” Distribution Infrastructure Planning for Urban Areas: The Nigam has a significant presence of residential consumers and has a large network in the cities and towns. This would require it to Improve its infrastructure to reduce accidents and also require it to dovetail its planning to the overall urban plan for meeting public laws and traffic Regulations and for overall aesthetic consideration of city planning. The Company plans to take conversion of overhead lines with underground cables, which are safer than the overhead lines. The underground cables would also reduce the theft of electricity.
13
Duties of the DHBVN
1. To supply electricity in nine districts of Southern Haryana viz. Sirsa, Fatehabad, Hisar, Bhiwani, Mahendragarh, Rewari, Gurgaon, Mewat and Faridabad. 2. To ensure regular and qualitative power supply. 3. To ensure power supply to all categories of consumers as per norms fixed by the Haryana Electricity Regulatory Commission (HERC). 4. To release electricity connections to all categories of applicants including domestic, non-domestic, agriculture, industrial, bulk supply, railway, water works, streetlights, etc. 5. To attend daily complaints and faults in power supply and redress grievances of consumers. 6. Setting up of 33/11 KV substations and distribution transformers. 7. Erection of 33 KV, 11 KV and low tension (LT) lines. 8. Operation and maintenance of transmission system of 33 KV level and distribution system. 9. Augmentation and renovation of transmission system of 33 KV level and distribution system. 10. To check pilferage of electricity, to protect the right of consumers. 11. To encourage consumers to use only ISI marked electricity equipment and gadgets. 12. To educate consumers on safe and optimum/rational use of electricity. 13. To provide guidelines to consumers for using electricity gadgets and motors of actual declared rating and safety of their installations. 14. To educate consumers on power conservation.
14 15. Electrification of hamlets and to provide free electricity connections to the people living below poverty line under Rajiv Gandhi Gramin Vidyutikaran Yojna. 16. To give free connections to poor and down trodden under Kutir Jyoti Programme to achieve the target of 20 point programme.
15
ORGANISATIONAL STRUCTURE OF DHBVNL
Chairperson
Managing Director DGM - IT/MIS & Monitoring Vigilance & Security