2016/172016/17 ANNUALANNUAL REPORTREPORT “selectability has helped me with lots of things. I’m now even doing a Certificate III in Business Administration. Leanne from selectability helps me to keep motivated.” AMELIA 2016 – 2017 ANNUAL REPORT selectability is a not-for-profit community mental health service supporting the communities of northern and western Queensland. selectability is a new name in the region, however the founding organisations Supported Options in Lifestyle and Access Services (SOLAS) and Mental Illness Fellowship North Queensland (MIFNQ) have 20+ and 30+ years history respectively. During the 2016 – 2017 financial year, SOLAS and MIFNQ merged and re-branded as selectability, marking a new era in quality community mental health services in the region.
OUR VALUES Integrity Respect Honesty Fairness Openness Trust Human rights Person first Discovery MEET SCOTT
Scott receives support through the National Disability Insurance Scheme (NDIS) and chose selectability as his service provider. Scott is supported by selectability seven days a week. As part of his support program, Scott has identified that he would like to increase his fitness levels, visit his children more often and attend social events including the V8’s and Cowboys homes games. Since receiving support from selectability, Scott has been able to achieve all of this and more. He has now moved out of his parent’s home and is living independently. Contents
Chair Report...... 6
CEO Report ...... 8
Year in Review ...... 10
Our Services ...... 13
Service Highlights ...... 13
Personal Helpers and Mentors Service (PHaMs) ...... 13
Community Programs ...... 14
National Disability Insurance Scheme (NDIS) ...... 17
Housing and Support Program (HASP) ...... 18
Clubhouse...... 19
selectability House Mental Health Practice ...... 22
Our Reach ...... 24
Office Locations ...... 25
Regional Focus ...... 26
Suicide Prevention ...... 30
Mackay ...... 30
Townsville ...... 31
Our People ...... 32
Directors ...... 32
Executive Leadership Team ...... 34
Jobtrain...... 36
selectability Annual Report 2016/17 5 The 2016 – 2017 year has been a year of transformation. What were once known Chair as Supported Options in Lifestyle and Access Services (SOLAS) and Mental Report Illness Fellowship North Queensland (MIFNQ) have come together to form selectability. My thanks are extended to the Boards of both organisations for their strategic vision and courage to make such a decision and putting the wheels in motion for this merger some time ago. The introduction of the National Disability Insurance Scheme (NDIS) is the single biggest change since the introduction of Medicare that has reformed our entire sector.
With such enormous sector change, the Boards and Chief Executive Officers (CEOs) of both SOLAS and MIFNQ worked together to extend on our already collaborative working arrangements to formally merge into one stronger organisation; selectability.
6 selectability Annual Report 2016/17 My gratitude is extended to Cathy O’Toole and Jeremy Alliance for Mental Health (QAMH) and Mental Audas, the CEOs of SOLAS and MIFNQ respectively Health Australia. These organisations work tirelessly for their leadership and input. I would also like to representing the mental health sector and ensuring our acknowledge the hard work of Matthew Smith from voice and the voice of the people we support are heard Menninger Capital for handling the corporate side around Queensland and Australia. of the merger and guiding both Boards through the Commercially, selectability is in a strong position. formal merger. Through robust commercial policy and procedures and Together we are stronger. Diversity is our strength. good governance, we have had the resources to merge Never before have these words been truer than right and adjust to the new commercial reality of the NDIS now as we position selectability for the future. world. The NDIS has brought about some wonderful opportunities, and great outcomes for clients using This year we have also welcomed Debra Burden to the NDIS, however as a sector, the massive change has the role of CEO. Debra comes to us with a wealth of also brought with it some challenges. I am confident experience in leadership roles. She was formally the that with the executive leadership team we have in CEO of Canegrowers Burdekin, the General Manager of place, we will navigate these commercial realities and 1300SMILES and prior to that the CEO of Queensland continue to thrive in the future. Country Credit Union and Health Fund. Debra is a Director of Townsville Hospital and Health Service as To that end, I would also like to acknowledge the well as a qualified and experienced accountant that we executive leadership team in place to support our have welcomed to lead selectability into the future. CEO and lead selectability capably into the future. This includes Suzy Berry - General Manger Service Delivery, Fiona McGill – General Manager Corporate As a community mental health service Services and David Kippin – CE of Jobtrain, the wholly now reaching a large footprint across owned subsidiary of selectability. All three leaders northern and western Queensland, are experienced professionals who together with selectability remains committed to Debra Burden form the executive leadership team of selectability. our core business of promoting mental The future is bright for selectability. We will focus health, wellbeing and citizenship by now on a period of consolidation, bedding down the facilitating purposeful and meaningful intricacies of a merged organisation and rolling out the choices. Our organisation will continue selectability brand across Townsville, Cairns, Ingham, Mackay, Palm Island, Charters Towers and Mt Isa. to evolve as we roll out new services and programs to meet the needs of the I look forward to the 2017 – 2018 financial year with optimism. communities we serve, however we will always remain committed to our core foundation. Tom Ryan RN, CMHN, Dip Ed, Dip App Sci, MMH (Psychotherapy), FACMHN, MAICD Chair We are in the business of supporting people. As selectability we look forward to 2017 – 2018 and the exciting opportunities the sector is presented with, and navigate through the challenges also thrust upon us, we will be all the better for it, given the consolidation of two quality organisations.
In addition to our local work, we will continue to develop our statewide and nationwide profile advocating for suicide prevention, mental wellbeing, issues surrounding the sector and the people we support. selectability remains a member of the Mental Illness Fellowship Australia (MIFA), the Queensland
With such enormous sector change, the Boards and CEOs of both SOLAS and MIFNQ worked together to extend on our already collaborative working arrangements to formally merge into one stronger organisation; selectability.
selectability Annual Report 2016/17 7 As we look to the future, selectability is in a strong position. I joined CEO selectability as the Chief Executive Officer in February 2017. My Report appointment saw the formal completion of the merger of Supported Options in Lifestyle and Access Services (SOLAS) and Mental Illness Fellowship North Queensland (MIFNQ) into one With change comes great opportunity. combined not-for-profit organisation. Whilst responding to the changes Following the completion of the merger, we within the sector, we have always have re-branded as selectability. The roll out of the new name and logo has been well received remained focused on providing high by clients, staff and the wider community as the quality mental health services. This symbol of a new era in community mental health focus will always remain true. services. The executive leadership team working with me to lead selectability into the future includes Suzy Berry – General Manager Service Delivery whose experience in the National Disability Insurance Scheme (NDIS) and organisational management are an asset to the organisation. Alongside Suzy is Fiona McGill – General Manager Corporate Services. Fiona’s extensive experience and qualifications in commercial managements and organisation leadership are of significant advantage to selectability. Joining Suzy, Fiona and myself in the executive leadership team is David Kippin – CE of Jobtrain, the wholly owned subsidiary of selectability. David’s qualifications, experience and network are of great benefit to Jobtrain.
selectability is now providing supports throughout northern and western Queensland including:
• Townsville
• Cairns
• Ingham
• Mackay
• Palm Island
• Charters Towers
• Mt Isa
With Jobtrain based in Townsville and working collaboratively with selectability, both organisations can leverage from each other’s activities to provide quality services across north Queensland.
Following the merger we carried out a comprehensive staff survey. The survey provided
8 selectability Annual Report 2016/17 selectablity Launch August 2017. L-R Lucas Patchett (Guest Speaker - Orange Sky Laundry), Thomas Ryan (Chair) Debra Burden (CEO) Paul Warren (Guest Speaker), Nicholas Marchesi (Guest Speaker – Orange Sky Laundry). valuable insights with 73% of staff first full service Mental Health next year and for many years to describing the organisation as Practice. Our clients often have come. a truly great place to work. The complex and varied needs. We are In addition to leading the staff survey revealed that 71.2% currently recruiting for a General organisation operationally, of staff would recommend the Practitioner (GP) to join the allied my role includes continuing to organisation to a friend or family health professionals and non- develop our reputation for high member as the best choice if clinical staff as selectability House quality within the sector. We will they required the type of service develops. The foundations for this continue to do this by meeting we provide. Whilst the survey unique service were laid within the with our community mental health provided a base level from which 2016 – 2017 year and the service representative organisations to work as one united organisation, will ramp up during the 2017 – as well as Commissioners and we recognise that our wonderful 2018 financial year. Government representatives. team has faced many changes The 2016 – 2017 financial year This advocacy work is essential to following the survey and some reflects the positive impact of ensure north Queensland received have found this challenging. the merger with selectability in a its adequate share of funding, so The introduction of the National sound commercial position. We are we can continue to deliver high Disability Insurance Scheme a registered charity and operate quality mental health services to (NDIS) has required a large shift as a not-for-profit organisation the communities we serve. in the way we do business. I thank with commercial efficiency. I Finally, I would like to thank the the Board of Directors for their am pleased to announce the staff for welcoming me to the strategic insight and leadership organisation’s robust commercial team and working with me to in positioning selectability with practices are proving effective ensure that as we move now from strong foundations to adapt to the in ensuring we can continue to transition into consolidation, new world. deliver high quality services to we always hold in focus what our communities. Our funding is With change comes great we are here to do, that is, to from a variety of sources across opportunity. Whilst responding promote mental health, wellbeing state and federal government to the changes within the sector, and citizenship by facilitating departments. This means that we have always remained focused purposeful and meaningful ultimately it is tax-payers money on providing high quality suicide choices. being used to operate our prevention and mental wellbeing service. We take this responsibility services. This focus will always seriously and ensure decision- remain true. To strengthen our Debra Burden BBus FAIM FAICD making is based on prudent advice offering within the sector and CEO and sound commercial principles. respond to community needs, selectability We have a commitment to ensure we have opened selectability we are here for the long haul and House. We have used our premises can continue to provide quality at Cambridge Street, Vincent, mental health services this year, Townsville to be the base for our
selectability Annual Report 2016/17 9 “Before I started with selectability I stayed home and went into the community with family and sometimes on Year in my own. Now I go to selectability and enjoy getting out of the house, meeting Review people and making friends. We do craft with shells, paint, colouring in, yarning The 2016 – 2017 financial year and laughing and share a good feed.” was an extraordinary year. IMELDA With the merger of SOLAS and MIFNQ into selectability, programs were combined, services were modified and new programs delivered. Merger The roll out of the National OF SOLAS AND MIFNQ INTO Disability Insurance Scheme became a major focus as the organisation prepared to take on its first NDIS participant. The FORMALLY COMPLETED ON preparatory work completed in 10th March 2017 the previous year assisted in the smooth transition into the NDIS.
Whilst the NDIS was a massive new program, high quality to be part of supports were still offered First region through various other state the initial NDIS and federally funded programs in Queensland roll out. including Personal Helpers and Mentors, Housing and Accommodation Support Program, Clubhouse activities NDIS and other mental health related participants in services. FROM 0 196 the first year. In addition to service provision, both SOLAS and MIFNQ participate in Mental Health Week and October 2016 was no different. There was community activities held across the region with both organisations 117,000+ hours participating actively. These of support delivered. activities are a great way to build awareness of mental health and wellbeing and showcase the quality work carried out in our sector. 12 3 20+ MENTAL HEALTH SITES clubhouses FIRST AID COURSES DELIVERED.
10 selectability Annual Report 2016/17 of the workforce believes the organisation provides a fair day’s 10+ pay for a fair day’s work. 83% This is above the industry benchmark of 47%.
wheel of wellbeing courses delivered across 5 sites.
of the workforce believes the organisation provides workloads that are fair and equitable. 72% This is above the industry benchmark of 45%.
162,620 hours worked in the community of the workforce believes people are proud of the successes and mental health sector. achievements of the organisation. 76% This is above the industry benchmark of 54%.
TOTAL STAFF
The organisation has a 176 culture of ambition with 56.4% of employees engaged. 56.4% female MALE
73% would recommend the organisation to of the workforce said at the time a friend or family member as the best of the merger the organisation is 71.2% choice if they required the type of “a truly great place of the workforce service we provide. to work”. selectability Annual Report 2016/17 11 MEET SHAWN
Shawn has chosen selectability as his service provider for the NDIS. He recently re-located from Charters Towers to Townsville and with the support he receives from selectability is working towards achieving his lifestyle goals. Shawn now lives independently, is developing his cooking skills, and is maintaining his residence. Shawn is a keen fisherman and now enjoys fishing as a regular part of his lifestyle. He also enjoys basketball and is being supported to making healthy lifestyle choices. Having recently completed a Responsible Service of Alcohol course, Shawn has found the service of selectability has given him practical support and also confidence to lead the life he wants.
12 selectability Annual Report 2016/17 Our Services selectability delivers a range of services across Townsville, Cairns, Ingham, Mackay, Palm Island, Charters Towers and Mt Isa. These services are funded through various state and federal government programs and the National Disability Insurance Scheme (NDIS). A sample of the services and programs delivered throughout the 2016 – 2017 financial year are highlighted within this report.
Service Highlights Personal Helpers and Mentors service
The Personal Helpers and Mentors selectability Lifestyle Support Clients who receive supports from (PHaMs) service is a program Workers provide practical assistance selectability through the PHaMs delivered by selectability on to people with severe mental illness service are being supported to behalf of the Department of Social to help them to: transition into the NDIS. The team Services. PHaMs is designed to at selectability have designed a • Achieve their personal goals provide increased opportunities client pathway to effectively support for recovery for people whose lives • Develop better relationships with people as they transition from are severely affected by mental ill family and friends PHaMs to NDIS. 60% of the PHaMs health. • Manage their everyday tasks participants have now entered into the transition pathway. PHaMs provides increased One to one and ongoing support opportunities for recovery for ensures the individual needs of people aged 16 years and over the clients can be addressed. They whose lives are severely affected are assisted to access services and 60% of the PHaMs by mental illness, by helping them participate economically and socially participants have to overcome social isolation and in the community, increasing their now entered into the increase their connections to the opportunities for recovery. community. People are supported transition pathway. through a recovery focused and selectability delivers supports strengths based approach that through the PHaMs program in recognises recovery as a personal Townsville, Palm Island and Charters journey driven by the participant. Towers.
support locations selectability delivers supports through the PHaMs program in Townsville, Palm Island and Charters Towers.
selectability Annual Report 2016/17 13 There are a number of programs Townsville is a migrant and Service Highlights that fall under the Community refugee resettlement city. To Programs area of service delivery. support newly arrived families and individuals selectability These include: Community works in partnership via a sub- • Community Managed Mental contracting arrangement with the Programs Health Townsville Multicultural Support • Culturally and Linguistically Group (TMSG) and Townsville Diverse (CALD) Community Intercultural Centre (TIC) to Managed Mental Health deliver culturally appropriate The personalised mental health services. Services • Transition from Corrections support is one to one offered include: support to assist the • Personalised support client achieve their • Group activities
lifestyle goals. Through this service, a Lifestyle Support Worker or Peer Support Worker works with the person in a culturally sensitive manner to develop a Wellness Recovery Action Plan (WRAP) to address social inclusion by achieving their goals and aspirations.
14 selectability Annual Report 2016/17 “I have had mental health issues for a long time and have overcome many barriers that stop me from having a good life. It is important for people to yarn about their life as it helps other people understand they are not alone with their problems. They will benefit from getting support from family, friends and organisations to have a better life.”
JASON
In Mt Isa selectability offers Group activities in Mt Isa through Every participant has his or her Community Managed Mental the Community Managed Mental own goals and objectives. The Health services as a sub-contractor Health Service are a major part of supports offered by selectability for Open Minds. Under this the service offering. The groups are designed to be tailor made program services include: have been designed with client to suit each participant to work participation and feedback and towards achieving their goals. • Personalised support have proven to be very popular. Some of the goals that participant • Group activities One group is lead by a Peer work towards include: Support Worker and meets The personalised support is one • Securing sustainable housing to one service to assist the client weekly with 25 regular attendees. • Re-establishing relationships achieve their lifestyle goals. It Another group meets weekly also with family and friends often includes support to: and is attended regularly by 20 attendees. • Securing employment • Maintain housing The Transition from Corrections • Developing independent living • Access community activities program is a state government skills • Attend clinical appointments funded program that falls into the Community Programs area Through the Community Programs • Build and maintain relationships of service delivery. Through this delivered by selectability, Lifestyle • Develop living skills program, selectability Lifestyle Support Workers are able to Support Workers support support individual people live However just as every individual is participants who are exiting a a life of choice, meaning and different, their goals are different corrections facility to transition citizenship. too. This dictates that the support into community life and work offered is also different and towards achieving their desired personalised. goals.
selectability Annual Report 2016/17 15 91% OF CLIENTS chose to stay with selectability when transitioning into the NDIS and given the option of electing another provider.
16 selectability Annual Report 2016/17 196 NDIS clients.
Service Highlights National Disability Insurance Scheme
The National Disability Insurance new customers select our service Delivery, the selectability NDIS Scheme (NDIS) is the new way of having heard about our person offering is committed to excellence providing support for Australians centred approach and a desire to in every way. This is being achieved with disability, their families and prioritise their overall wellbeing. by focusing on offering quality carers. The Townsville region is one Whilst it is the disability that gives services delivered by trained quality of the first regions in Queensland to a person access to the NDIS, it is staff and working closely with have the NDIS rolled out. the strengths, values and abilities Fiona McGill – General Manager that selectability focus on when Corporate Services to develop Under the NDIS, selectability delivering holistic services to each business policies and procedures provides support to clients who person. to support the operations of the have received supports from other organisation. The funding methods, programs and is also open to new During the 2016 – 2017 financial policies and administration of the clients who chose selectability as year, selectability NDIS clients grew NDIS are completely different from their preferred provider. from 0 to 196. Of the 196 NDIS any other program ever offered clients spread across northern and Every client has the right to choose by selectability in the past, which western Queensland some are new their NDIS service provider. As an has called for a completely new clients to selectability and some insurance scheme, the NDIS takes approach. The organisation has risen are previous clients of selectability a lifetime approach, investing in to this challenge, developing the who chose selectability as their people with disability early to foundations of a commercially robust preferred provider, even when improve their outcomes later in life. business model during the 2016 – they were able to choose another 2017 financial year. It is important to note that under the provider. In fact, of the clients NDIS disability can mean physical who were serviced by selectability Looking ahead the selectability disability, intellectual disability, previously, and transitioned into NDIS offering will continue to grow psychiatric disability or other forms the NDIS where they could choose as clients from other programs of disability. selectability works their service provider, 91% of clients transition into the NDIS and new with a diverse range of clients all remained with selectability. This is participants approach selectability with different dreams and goals testament to the high-quality service to be their preferred service and challenges. selectability is offered by the organisation and the provider. known for specialising in mental commitment to excellence by staff. health and psychiatric disability, Under the leadership of Suzy however with the choice the NDIS Berry – General Manager Service provides participants we have found
selectability Annual Report 2016/17 17 Service Highlights Housing and Support Program
The Housing and Support Program stakeholders including housing able to live lives of choice, meaning (HASP) is a program funded by providers often through the and citizenship by working towards Queensland Health through the Department of Housing and Public their own goals. This client focused Townsville Hospital and Health Works and clinical mental health service supports clients to achieve Service. The program is designed services provided by Queensland their goals, which may include: to support people living with Health. It is the success of the • Independent living severe mental illness to live in collaborative working arrangements the community with stable social and high quality community mental • Maintaining a residence housing and enjoy an improved health supports provided by • Maintaining employment quality of life. selectability that has gained the respect of long-term clients. Every client is different and every Sustainable housing and goal is different. The role of the independent living support for HASP The HASP program at selectability selectability Lifestyle Support clients are seen as key elements has clients that have been using the Worker is to support each person as in supporting their recovery and service for more than 15 years, a true they work towards achieving their reducing the need for hospital care. testament to the client focused high short-term and long-term goals. The program offers individuals a quality service of the organisation. coordinated package of housing and HASP was introduced in 2006, support. however some clients were provided similar supports under a similar As a community managed mental program prior to this date. health service, selectability works collaboratively with other Clients of the HASP program are
The HASP program at selectability has clients that have been using the service for more than 15 years, a true testament to the client focused high quality service of the organisation.
18 selectability Annual Report 2016/17 Clubhouse assists Members to re-build social skills, develop friendships and social connectedness within the community.
Service Highlights Clubhouse
Based on the internationally Clubhouse offers each Member The projects undertaken by recognised Clubhouse model, the right to: Clubhouse are determined by the selectability operates three Members. Often there are typical • have a place to come to Clubhouses: tasks required for the smooth • have meaningful relationships operation of each Clubhouse • The Junction Clubhouse in Cairns • have worthwhile and rewarding including: • Inspire Clubhouse in Townsville work • Administration tasks • Horizon Clubhouse in Mackay • have a safe place to return to • Meal preparation in the dining Each Clubhouse provides a proven Based on decades of international area model of mental health recovery experience and research Clubhouse • Gardening in the Clubhouse for people aged 18 to 65 years. Its Members: grounds plus the Community recovery focused approach includes Gardens both psychosocial and vocational • improve their mental, social, rehabilitation. The Clubhouse is physical and spiritual wellbeing • Relationship development a non-clinical environment where • re-build social skills including listening and providing a people are encouraged to take non-judgmental environment a leading role in their recovery, • develop friendships and social setting and realising their goals. connectedness within the community
• access educational opportunities The projects undertaken by Clubhouse are • access employment or valued volunteer roles determined by the • enhance family relationships Members. • access the supports and services they may need
selectability Annual Report 2016/17 19 Service Highlights Clubhouse Highlight: Members took part in the Cairns Clubhouse Cairns to Karumba Bike Ride.
Located in newly refurbished premises on Miller Street the premises, securing a food services licence and Cairns, The Junction Clubhouse provides a club like commencing preparations for a social enterprise. In environment for people who have had their lives addition, Members commenced the Changing Lives impacted by mental health issues and who believe Project, which saw 7 Members train for many months to recovery is possible. participate in the 780km Cairns to Karumba Bike Ride in June 2017. This was an amazing experience and has The Junction Clubhouse is much more than a program, had a huge impact on both the physical and mental or a mental health service; it is most importantly health of those who took part. Training, fundraising and a membership-based community of people who preparation for the 2018 event are already underway. are working together towards the common goal of participating in, and contributing to the community. Relationships with the business community were also strengthened during the year, which led to donations of The Advisory Board of The Junction Clubhouse goods and additional fundraising events. Membership continued to support the organisation with experience, continued to grow reaching 198 at the end of the guidance and strategic insights. financial year. During the 2016 – 2017 financial year, The Junction Clubhouse has achieved many milestones including securing funding for a commercial kitchen, refurbishing
Service Highlights Mackay Clubhouse
Horizon Clubhouse is located in Wood Street Mackay Another key community engagement activity was and provides an empowering daily living skills participation in the Mental Health and Wellness Fair. experience designed to improve the mental health This is a key community activity for the Mackay region of its Members. Through participation in Clubhouse, to increase community awareness of mental health and members are given the opportunity to rejoin the world mental ill health. of friendship, family, meaningful work, employment and These community engagement activities have been well education. received by Members and the wider community. During the 2016 – 2017 financial year Horizon Clubhouse has participated in a number of community engagement activities. One of the key regular activities has been the Regular attendance by Horizon community engagement at the Mackay Cutters home games. Mackay Cutters is the local team involved in Clubhouse at Mackay Cutters the Queensland Rugby League’s Intrust Super Cup. At rugby league games as key each home game Members have been engaging with community engagement activities. community to build awareness of Horizon Clubhouse and develop community education in the areas of mental health and mental ill health.
20 selectability Annual Report 2016/17 Service Highlights Townsville Clubhouse
Inspire Clubhouse is located on Kings Road, a centrally • Maintaining a community garden. Members have been located site for people in the Townsville community. As a planting vegetables, fruit and herbs in the Railway Member based organisation, Inspire Clubhouse develops Estate community gardens and attending to these and delivers activities that are driven by Members, for regularly to water the plants, remove unwanted weeds Members. During the 2016 – 2017 financial year some and harvest the fruit and vegetables when ripe. The key activities included: fruit and vegetables grown in the community garden have contributed towards the kitchen in the café. • Operating a café for Members. Members are supported to operate the café including preparing Inspire Clubhouse provides a safe supportive meals, managing table settings and coordinating environment for people to travel their recovery journey clean up activities after each meal. The successful café surrounded by non-judgmental peers who have travelled operation has assisted Members to develop hospitality, their own journey. communication, team and time management skills. As a result, Members have also developed confidence.
The fruit and vegetables grown in the community garden have contributed towards the kitchen in the café.
selectability Annual Report 2016/17 21 selectability House
Toni Luck, Practice Manager Mental Health Practice
To strengthen our offering selectability acknowledge the within the sector and respond majority of clients who access to community needs, we have community mental health support, opened selectability House. have complex health needs and We have used our premises the need for holistic, accessible at Cambridge Street, Vincent, and affordable continuity of Townsville to be the base for our care is required. With this in Laying the first full service Mental Health mind, selectability is laying the Practice. We have recruited a team foundations for an extended foundations for an of highly skilled psychologists service for the community of and we are currently recruiting for Townsville. extended mental part time General Practitioners (GP) to join as selectability House health service for develops. The foundations for this unique service were laid within the the community of 2016 – 2017 year and the service will ramp up during the 2017 – Townsville. 2018 financial year.
22 selectability Annual Report 2016/17 Mental Health Practice
MEET LILY
Lilly has been a selectability client since January 2017. Lilly has co-designed her lifestyle goals and through the NDIS, selectability is now supporting her to achieve these goals. Lilly identified that she loves children and with the support of selectability is now volunteering at a day care centre twice a week. Lilly has commented that she feels appreciated at the centre and enjoys her work. In addition, Lilly now lives independently and maintains her residence with structured support. She has commenced speech therapy and now has the confidence to consider a numeracy and literacy course to continue on her education journey. Lilly participates in regular community activities and volunteers once a month for Angel Paws, providing care for adoption dogs.
selectability Annual Report 2016/17 23 our reach
selectability operates across northern and western Queensland with 12 sites in total. Each site offers services specific to their community. From Cairns in the north to Mackay in the south, Mt Isa in the west and Palm Island in the east, selectability provides quality community mental health services across the region.
24 selectability Annual Report 2016/17 Office Locations
Townsville CAIRNS INGHAM Head Office Townsville Cairns Counselling Ingham Mobile 66 - 68 Charles Street Service Office Counselling Service Aitkenvale Qld 4814 Unit 13/129A Lake Street Cairns PO Box 189 Qld 4870 Aitkenvale Qld 4814 PO Box 189 Aitkenvale Qld 4814 PO Box 816 North Cairns Qld 4870 Tel: 0477 799 809 Email: Tel: 07 4041 2543 [email protected] PALM ISLAND Tel: 07 4724 6800 Cairns ‘The Junction’ Palm Island Service Clubhouse and NDIS Outlet selectability House - 7 Miller Street 49A Beach Road Mental Health Practice Parramatta Park Qld 4870 Palm Island Qld 4816 Townsville PO Box 1007N Tel: 07 4770 1497 59A Cambridge Street Cairns North Qld 4810
Vincent Qld 4814 Tel: 07 4081 4640 PO Box 189 CHARTERS TOWERS
Aitkenvale Qld 4814 Charters Towers Service MACKAY and NDIS Outlet Tel: 07 4725 3664 1/37 Ryan Street Mackay Counselling Service and NDIS Outlet Charters Towers Qld 4820 Townsville ‘Inspire’ 6/41 Gregory Street Tel: 07 4787 8642 Clubhouse Mackay Qld 4740
159 Kings Road PO Box 729 Pimlico Qld 4812 Mackay Qld 4870 MT ISA PO Box 189 Mt Isa Service Tel: 07 4951 2973 Aitkenvale Qld 4814 and NDIS Outlet
Tel: 07 4725 2496 Unit 2, Level 1, 9 Miles Street Mt Isa Qld 4825 Mackay ‘Horizon’ Clubhouse Tel: 07 4743 5161 Jobtrain 1 Wood Street Suite F4, Nathan Business Centre Mackay Qld 4740 340 Ross River Road 07 4951 2955 Aitkenvale Qld 4814 Tel:
Tel: 07 4723 1666 [email protected]
25 Regional Focus Palm Island Palm Island is a remote Aboriginal supporting the community, local NAIDOC Week community and tropical island Palm Island residents are employed Celebrations north of Townsville and east of as and Lifestyle Support Workers Ingham. selectability has established where possible. participation. a service on the island, offering A men’s group is held regularly supports through the Personal with participants yarning at Yarning walks along Helpers and Mentors Service the selectability premises and the beach. (PHaMs) and the National Disability conducting beach walks to connect Insurance Scheme (NDIS). This with country, enjoy the peace and Regular craft groups. support is offered as one to continue yarning. In addition, a one support and through group women’s group meets regularly at activities. Collaborative. the selectability premises to come The Bwgcolman community is a together for yarning and craft diverse Aboriginal community with activities. This has included painting, many family groups represented on sewing, shell crafts, crocheting and the island. selectability works with origami. all community members, offering The team at selectability Palm Island respectful culturally appropriate is proud to work collaboratively supports to assist each person with other services on the island to achieve their goals. support the wider community with The Service Coordinator resides on key activities such as NAIDOC Week Palm Island during the week, and Celebrations. with selectability’s commitment to Mt Isa selectability Mt Isa has experienced In addition, group activities are As a member of the wider Mt Isa rapid growth throughout the very popular in Mt Isa. The group community, selectability takes part 2016 – 2017 financial year as the activities are tailored to suit the in community activities including National Disability Insurance group members and their interests, regular walks, celebrations and Scheme (NDIS) was introduced goals and aspirations. There are two family days to increase awareness to the region. In addition to NDIS regular groups that meet weekly, and develop education about services, selectability also delivers both with over 20 regular attendees. mental health and mental ill Community Managed Mental Health health. selectability was awarded Whether group or individual, supports as a sub-contractor for a Community Service Excellence supports are designed to assist Open Minds. This is part of the Award for their commitment to the participants achieve their lifestyle Open Minds CHIME program. Mt Isa community. goals. With that in mind, every CHIME stands for Connectedness, person’s goals are different, however Hope, Identity, Meaningfulness and common goals include support to: Empowerment, the principles of the Regular group sessions. community managed mental health • Maintain housing program. • Access community activities CHIME
Supports to assist people achieve • Attend clinical appointments their own lifestyle goals have been Community participation. delivered successfully in a one to • Build and maintain relationships one format in the Mt Isa region. • Develop living skills Participants have commented • Preparation for the NDIS positively on the recovery focused where appropriate support and client numbers have continued to increase.
26 selectability Annual Report 2016/17 MEET DEBBIE
Since receiving an NDIS package, Debbie has elected selectability has her preferred service provider. After receiving support to identify her lifestyle goals, Debbie is now working towards achieving these. Debbie uses the services of selectability to assist her with in home support and maintaining her residence. She is also supported to access community activities and complete activities such as shopping when required. Debbie has commented that her quality of life has improved since being supported by selectability.
selectability Annual Report 2016/17 27 Regional Focus Mackay
selectability offers a number of This model recognises that the best Police Service to auspice a schools services in the Mackay region outcomes occur when services are education program for schools in including programs funded available across the whole family the Mackay district run by the Y2K through the Department of Social system. It is very clear that we company, targeting Year 9s. Services, Queensland Health North need services for the person with This project has also had Queensland Primary Health Network the substance use issue. However, further knock-on effects in the and the NDIS. the need for services for families establishment of two other and friends is critically important A team of Mental Health programs by Lives Lived Well for two reasons. Firstly, they are a Professionals provide support starting up in Mackay; a day detox demographic of huge need because including counselling for the program operating out of a GP their lives are so dramatically families and carers of people living clinic and a psycho-social support impacted by the user’s addiction. with mental illness. This support is program. Secondly, the provision of family provided in individual and group counselling, support and psycho- selectability continues to work sessions, giving participants education can have a dramatic collaboratively and to offer group, confidential information and support positive effect for the user. counselling, support and case to assist them with their journey as management for family and friends they care for a loved one living with The genesis of this project was of ICE users, including for children. mental illness. an approach by a family member Excellent community networks are requesting support. It has increased In addition to the family and carers key to this successful collaborative significantly since then, and this support service, selectability has environment. current collaboration is the net also collaborated with Lives Lived effect of previous collaborations Well (a drug specialist organisation) between (then) MIFNQ, Carers to develop the ICE Help program. The ICE Help program Queensland and Queensland Health. The program, funded by North A group for family and friends of ICE is a collaborative Queensland Primary Health Users has been running continuously program delivered with Network, aims to provide a holistic on a fortnightly basis since May response for families and users of Lives Lived Well. 2016, which is an impressive ICE (and alcohol and other drugs) by indicator of need. the provision of counselling, support and case management, including Further developments included provision of groups. collaboration with the Queensland
A team of Mental Health Professionals provide support including counselling for the families and carers of people living with mental illness.
28 selectability Annual Report 2016/17 Regional Focus Ingham
The selectability service in the “Leanne from selectability has Regional Focus Ingham community is a growing supported me to doing a course. I service with the introduction of the am doing a Certificate III in Business National Disability Insurance Scheme Administration. Leanne helps me to Ingham (NDIS). The offering in Ingham is a keep motivated. one to one support service, tailored She’s been a real life-saver. I know to assist each participant identify I can always trust Leanne and that’s their lifestyle goals and work towards important to me. I always feel achieving these. comfortable talking to her. One of the clients of the Ingham I’m so glad I got the chance and got selectability service is Amelia. Since this opportunity. I have gained a lot.” receiving supports from selectability, Amelia has been able to identify In addition to providing one to one her own goals and work towards support for Amelia, selectability achieving them. When asked about provides others with one to one the service from selectability, Amelia support, assisting them to live a life had this to say: of their choosing.
“I know I can always trust Leanne and that’s important to me.” AMELIA
selectability Annual Report 2016/17 29 12 sector representatives were identified to draft a Suicide Prevention Action Plan that aligns with evidence based LifeSpan strategies
Suicide Prevention Mackay
selectability auspices the Suicide Prevention Community is comprised of sector representatives from across this Action Plan – Whitsunday, Isaac and Mackay project, region, including: which is funded through the North Queensland Primary • People with lived experience Health Network (NQPHN). The urgency of need for effective suicide prevention strategies is recognised at a • Community based organisations providing mental national level, and also within the Whitsunday, Isaac and health, youth, counselling and other services Mackay region. Between 2011 and 2013, 89 people in • Mackay Hospital and Health Service the region died by suicide. • Qld Police Service The project has been facilitated by a Project Consultant (Deb Rae) since January 2017. In March • Education Qld 2017, a community forum was hosted, where 12 sector • Aboriginal and Torres Strait Islanders representatives were identified to draft a Suicide • Australian South Sea Islanders Prevention Action Plan that aligns with evidence based LifeSpan strategies. In June 2017, the draft Action Plan • Other community groups and/or individuals with an was presented to the community for feedback and interest in reducing suicide attempts and deaths across publicly endorsed. The Action Plan’s priorities include the region providing aftercare and crisis care, GP capacity building selectability will continue to support the implementation and support, gatekeeper and frontline staff training, of the priorities identified in the Suicide Prevention supporting schools, community campaigns to tackle Community Action Plan for the Whitsunday, Isaac and stigma and media guidelines. Mackay region. The Community Action Planning Group’s intention is to reduce the number of attempts and deaths by suicide in the Whitsunday, Isaac and Mackay region. The Group
selectability will continue to support the implementation of the priorities identified in the Suicide Prevention Community Action Plan for the Whitsunday, Isaac and Mackay region.
30 selectability Annual Report 2016/17 Suicide Prevention The Townsville Townsville Community Suicide selectability auspices the The Action Plan was launched Prevention Action Townsville Suicide Prevention in 2017 with over 300 people in Plan was launched Network with funding from the attendance to mark the occasion. North Queensland Primary Health The Townsville Suicide Prevention in 2017 with Network (NQPHN). The Townsville Network has chosen to integrate Suicide Prevention Network was the LIFE (Living Is For Everyone) over 300 people established to ensure broad- Framework and the Black Dog based collaborative community Institute’s LifeSpan Framework. in attendance to engagement on suicide This approach captures all of the prevention in the Townsville mark the occasion identified needs of the Townsville community. The network brings community, and is an evidence together key members of the based systems approach to community with an interest suicide prevention. in suicide prevention and has facilitated the development of the Townsville Community Suicide Prevention Action Plan 2017 – 2020.
selectability Annual Report 2016/17 Adriel Burley, Project Manager, Townsville Suicide Prevention31 Network Our People Directors (in alphabetical order)
Mr Thomas Ryan Ms Therese Smith Mr Matthew Watts CHAIR DIRECTOR DIRECTOR
Qualifications: Qualifications: Qualifications: RN, Dip App Sci, Grad Dip Ed, Master of International Sport NVQ – Estate Agency, City & MMH (Psychotherapy) FACMHN Management, Graduate Diploma Guilds Television and Video in Teaching (Secondary), Bachelor Production. Experience: of Science. Townsville Hospital and Health Experience: Service as the Primary Care Experience: Over ten years experience in high Liaison Officer. selectability Board Manager Rosh Tech (Townsville) value residential and commercial Director for 15 years. Pty Ltd since 1993, Managing sales, lending and finance. Senior Director Gleeson Group Consultant at Hays Recruitment Special Responsibilities: Managing Director since 1/7/2014. since 2010 recruiting solely for Board Chair and Chair Inaugural Chairperson of professional roles within North Governance Committee. Townsville Fire Women’s National Queensland with a focus on the League basketball team 2000 – public and not for profit sectors. 2006. JCU Council Member 2006 Board Director since early 2014. – 2014, Member of the Audit and Compliance Committee 2006 – Special Responsibilities: 2012. SOLAS Board Director since Chair Strategic Planning February 2014. Committee and Chair of Jobtrain.
Special Responsibilities: Chair Finance, Audit & Risk Committee, Member Strategic Planning Committee and Director of Jobtrain.
32 selectability Annual Report 2016/17 Ms Marianne Bonassi Ms Sandra Hubert Mr Martin Smith Ms Karyn Weller DIRECTOR DIRECTOR DIRECTOR DIRECTOR
Qualifications: Qualifications: Qualifications: Qualifications: MMH (Psychotherapy) Associate Fellow of the Solicitor Social Work B.Occ.Thy.GCE(TT) Australian Institute of Management. Experience: Experience: Experience: Significant experience Formerly a member of JCU - Discipline of Experience: working for not-for- MIFNQ Management Occupational Therapy Over 34 years profit organisations. Committee, Board since 2006 - Academic experience in Director since Director since February Advisor, Undergraduate Management & September 2015. 2017. Coordinator and Finance Accounting Lecturer. and Taxation. 23 Special Special Clinical experience with years experience as Responsibilities: Responsibilities: Queensland Health – a Disability Support Nil. Member Governance Townsville Integrated Worker and 11 years Committee. Mental Health Service. Treasurer and Board selectability Board Member of MIFNQ, Director since 2008. 7 years Chairperson Ms Tiffany Cover and Board Member of DIRECTOR Special Althea Projects. 7yrs Responsibilities: Committee Member of Member Governance the Australian Institute Qualifications: Committee. of Management, 10 MBBS years Committee Member and Treasurer Experience: of Thuringowa Chamber Formerly a member of of Commerce and 6 MIFNQ Management years Co-ordinator Committee. Active of Thuringowa volunteer in mental Business Awards. health education since Formerly a member of 2010. Currently a Junior MIFNQ Management Doctor at the Townsville Committee. Hospital and a Rural Generalist trainee. Special Responsibilities: Special Member Finance, Audit Responsibilities: & Risk Committee. Nil.
selectability Annual Report 2016/17 33 Our People Executive Leadership Team
Debra Burden Suzy Berry CHIEF EXECUTIVE OFFICER GENERAL MANAGER SERVICE DELIVERY
Debra, a degree qualified accountant, is the Chief Suzy provides leadership to both the Clinical and Executive Officer of selectability. Community Service branches across selectability’ network from Cairns to Mackay and West to Mount Debra has previously held CEO and Executive Isa. Management positions with Canegrowers Burdekin, Queensland Country Credit Union and Health Fund The selectability service delivery team has over 150 and ASX listed dental services company 1300SMILES. staff including Clinical Psychologists, Occupational Therapists, Art Therapists, Life Coaches, Lifestyle Debra’s business management expertise has been Support Workers and Peer Support Workers recognised with her being awarded the QLD Business delivering a range of specialist mental health services Review Women in Business Award Winner (Business and community mental health services to over 700 & Prof Services) and the Queensland Telstra Business customers. Women’s Award Winner (Corporate Sector). Suzy’s qualifications include a BSc (Hons) in Debra, a Fellow of both the Australian Institute of Criminology and Criminal Justice, and Grad Cert Company Directors and the Australian Institute of CIMA. Suzy has extensive commercial, not for Management, has extensive board level experience profit and public sector experience specialising in having successfully completed the AICD course twice operational management and strategic engagement. and held Board positions in numerous companies as This experience includes seven years within the Chair, Deputy Chair, Treasurer, Chair of Audit and disability and mental health sector. Risk Committee and Company Secretary, including currently holding the positions of Director of Townsville Hospital and Health Service and Deputy Chair of North and West Remote Health.
34 selectability Annual Report 2016/17 Fiona McGill David Kippin GENERAL MANAGER CORPORATE SERVICES CHIEF EXECUTIVE JOBTRAIN
Fiona joined selectability (SOLAS) in 2016 to head David is Chief Executive (CE) at Jobtrain, a Registered up the Corporate Services Team of the planned Training Organisation in Townsville which specialises merged organisation. Fiona is a versatile executive in preparing and inspiring people to achieve manager with an outstanding record of achievement employment. and demonstrated success leading multiple teams, David’s career spans a diverse breadth of commercial developing and implementing new business and not for profit business experience including strategies, delivering solutions and adapting to delivering substantial change management and constant change. performance benchmarked outcomes across a Fiona has a strong blend of strategic, managerial, range of industries. These industries include Senior operational and corporate governance experience and Executive Management roles with the National and organisational excellence. She holds a Bachelor Australia Bank; CEO of Moore Stephens (Qld) of Commerce, MBA and a Diploma in Project Limited; CEO of Townsville Enterprise Limited and Management. Sole Director of Kippinvest Pty Ltd, David’s private consulting business which assists, supports and Having commenced her career in banking/finance mentors business. she joined Tropical Medical Training in 2002 and held various roles within the organisation over a 14 year period including Company Secretary and Operations Manager.
selectability Annual Report 2016/17 35 Jobtrain
In August 2015, SOLAS Ltd (now selectability – a merger of SOLAS and MIFNQ) acquired Jobtrain. The objective was to meet the forecast workforce training requirements relating to the introduction of the NDIS whilst also enabling Jobtrain to continue providing its existing training services to small business employees and job seekers in alignment with its community services training.
Jobtrain moved into new premises at the Nathan Business Centre on Ross River Road in January 2017 to much fanfare and excitement, looking to a new future with enthusiasm. In April 2017 the company refreshed the leadership structure with the appointment of a Chief Executive and a General Manager Operations to focus on lifting brand recognition and value whilst elevating operational effectiveness and quality.
For over 30 years Jobtrain has worked with individuals, businesses and industry in North Queensland to provide tailored, flexible and quality training solutions. Jobtrain is here to help people gain employment and for those already employed to inspire them to achieve greater employment outcomes. It is a hugely satisfying endeavour, even more satisfying now Every person who comes that the company is inspiring people to achieve within the community to Jobtrain has a genuine services sector, particularly to improve mental health and wellbeing within our desire for self-development, communities. self-improvement and The people at Jobtrain appreciate that participants have unique and very achievement.
36 selectability Annual Report 2016/17 The course menu includes a suite of both short course and full qualification courses which align with selectability’s core focus on mental health and wellbeing.
diverse life experiences which for Jobtrain’s contribution to with selectability’s core focus on determine why they seek a training the broader selectability group. mental health and wellbeing. Our course. That is why Jobtrain’s In the 2018 financial year the clients, partners and stakeholders mantra is to put the participant at company plans to attract over tell us that Jobtrain needs to the centre of everything they do 400 participants across the be flexible and alert to market believing that learning happens diverse training opportunities needs. Therefore, the keys to when people are primarily now available at Jobtrain, almost success will be to move on from engaged with other people not double that of the past year. vanilla solutions and to develop just computers. Hence, whilst Already this year the company has the flexibility and competency to blended learning solutions are core successfully secured two tranches design training solutions that are to Jobtrain’s value proposition, of Skilling Queenslanders for Work uniquely tailored and suited to the it is the face to face training (SQW) grants incorporating 80 specific needs and expectations of commitment that stands Jobtrain participants. The company has each client. apart from many other similar RTOs applied for a large grant from Jobtrain looks forward to a and which will remain an important the SQW Round 2 funding pool bright future as it supports the value proposition as Jobtrain which, if successful, will involve selectability group and the broader confronts the challenges of an ever 100 participants. As the company community with quality training demanding community services grows and strengthens, the focus centred on participant experience. sector. Jobtrain’s commitment is squarely on supporting the Having the right people, doing the to its participants is inspired by selectability group to consolidate right things, in the right ways and the learners themselves, whether operations and resources so as to for the right reasons will achieve they are seeking a simple skill be in the best possible position to that objective. enhancement or a full qualification. provide high value, professional services to the community, centred Over the past year Jobtrain has on mental health and wellbeing. been focused on how best to For over 30 years support selectability’s vision for Over the course of the past year Jobtrain has worked the future. Whilst retaining most of some 243 participants have with individuals, the core business training courses undertaken some form of training which have honed Jobtrain’s at Jobtrain. 149 participants have businesses and industry reputation over the past 30 years, undertaken formal certificate in North Queensland to the opportunity to venture into qualification training, 48 provide tailored, flexible the exciting world of Community participants have undertaken Services training has given the short course attainments with and quality training company a fresh and invigorating 46 undertaking non-accredited solutions. stimulus. It will take a little time training. Everyone coming to for the company to manage this learn at Jobtrain has a genuine change and progressively build desire for self-development, self- operational momentum and improvement and achievement. financial sustainability, however, The course menu includes a suite positive signs are already emerging of both short course and full which provides great confidence qualification courses which align
selectability Annual Report 2016/17 37 www.selectability.com.au
38 selectability Annual Report 2016/17